technical-help

[true pine]

which server were you? cuz i was on The Glades, mayhaps ill see thee online

[frosty portal]

Ah I was on Solaris

[mossy gate]

Hi, my friend is trying to login today. He mistakenly login his FB first (which is also linked to his TOF account), the PWG ID is different than on the transfer website. He tried using the email login, with the same email he used on the transfer website but the PWG ID he got is the same as his first FB login. We tried to delete the 2 accounts in-game on Account center and tried to re-login via email again, but still it's the same PWG he got before. I already asked him to email their CS. but if there's any help or tips, we will gladly try it out.

[neat ridge]

Hello! i haven't been able to play recently cause when i press "launch" in the launcher, i get a error message telling me i either don't have the right authorisation or wrong version... it doesn't work even when started launcher as admin and there's no updates when i press "check for update"

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[twilit pagoda]

Did you transfer your account to PWG? Are you using the new launcher?

or that works too 😆

[neat ridge]

there's a new launchger from PWG?

[wary shuttle]

yes

[neat ridge]

might be the issue then... and yes i transfered data

[wary shuttle]

we switched publishers, so yeah

make sure to choose email login later, nothing else

[twilit pagoda]

Just make sure you read carefully

[rich arrow]

after update I have error 0xc000007b, what should I do?

[twilit pagoda]

Someone had that same issue not sure if they fixed it

[rich arrow]

This error only occurs for me with old games based on the DX9 engine I never had this with a newer game

[frosty portal]

FB seems pretty scuffed rn
Sadly nothing you can do except reach out to CS and wait

provide screenshots of the IDs since they have been asking

[split prawn]

I solved this problem, right click on the client launcher and activate the compatibility option with Windows 7 and that's it

[proud axle]

hi so i seem to have lost my acc ive returned to the game after a few years and ive logged in and my acc has disapeared

[rough terrace]

does anyone know how to figure out what your last server was before the transfer? (havent played the game in a year) I tried looking through the google spreadsheet but my uid doesnt match up with any of the numbered servers unless im looking at it wrong

[clever goblet]

Are mobile graphics supposed to be so unsharp on highest settings or what's the deal here?

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[frosty portal]

did you join before or after the server merge?

[rough terrace]

after, like 2 days ago

[frosty portal]

ah no I meant the old server merge (where they consolidated servers on regions) not the publisher switch

but yeah if you meant that you transferred your data to the new publisher servers 2 days ago, it just hasn’t been transferred yet

[rough terrace]

Ohh okay! So do I have to wait till March 3 for my things to transfer?

[frosty portal]

yup 👍

[rough terrace]

Okii, tysmm!

[strong kestrel]

I can't seem to find my character. I haven't played since January 2023 when Anabella was just released. I recently logged back on a couple days ago via email and gmail login itself and no luck finding my character on any of the NA servers. I've tried searching up my username in-game according to a screenshot I took but the UID does not match with the username that pops up.

[hidden mason]

are there any tips of what to do if my in game pgw UDI is different from website UDI ? i only used the steam login on feb 25th to make my new account and on event page it shows me different UDI,

I then tried to "data transfer" (even though i had no data to transfer because i was new player) by logging with steam acc to pwg account but it gave me different UDI

So what do i do now? Make a support ticket?

[frosty portal]

when did you transfer? do you have the email confirmation? also check #transfer-support

[frosty portal]

you don’t have an old LI account?

well you don’t need one, you can just start an account on the PWG servers

[hidden mason]

im too far to start over 😄

I mean would i have problems on future events if i leave it as it is?

[frosty portal]

I don’t understand this part “even though I had no data to transfer because i was new player”

you mean LI data or PWG data?

[frosty portal]

generally mismatched IDs means you used the wrong email or sign in method (must be email, not another method) to enter the game

[hidden mason]

i know which email i have it on right now in game

but when i login with it on website it shows different uid

[frosty portal]

hmm you may have to delete the game account you made with steam and log into the game again through your email
but I’m not 100% sure, not super familiar with steam

at any rate, can never hurt to send a CS ticket

[hidden mason]

yea maybe i did that back in 2022 not sure i sent them email asking for help

[e-mail]

[frosty portal]

The transfer is kinda scuffed
Some people who log into the game using a non-email method are having issues getting back the right ID
Deleting the account and making a new one (using email) can help get your ID back

[hidden mason]

its fine i sent an email lets see what will happen also yea there is a bit shitshow on transfers let this stage be over with and all will be fixed slowly

[strong kestrel]

I recently did the transfer account with PWG (Feb 25 I think) thinking it may help with recovering my character.

[frosty portal]

Ah, your data will be transferred in the next batch then

the schedule is in that channel ^ also pinned here

[wary shuttle]

[frosty portal]

what’s wrong clara?

[uncut tiger]

first login on pwg should be email method you binded during transfer.

and the announcement said they're transferring in batches.

[wary shuttle]

[uncut tiger]

if you have the character uid, you can look at the sheet to find your server based on the first 5 digits if your character was made before server merges were done

[strong kestrel]

I've tried this, however still no luck. I remember primarily playing on NA - the worlds between but its not there.

[frosty portal]

I think your data isn’t transferred yet
unless you did it very early morning Feb 25th

[wary shuttle]

@strong kestrel

[keen ledge]

help

[glad vigil]

I used to log in via google but choosing the "email" option instead and entering my gmail got the right ID.

[frozen lintel]

i logged in, selected my server, and suddenly there's a frigg cutscene indicating im creating a new account, am i cooked?

i logged in the same way back in LI, login by google

[frosty portal]

do your IDs match? and when did you transfer

[mental silo]

try login with email first

[frozen lintel]

way before feb 25

[frosty portal]

oh yeah, don't use the google option, it makes a new account

[frozen lintel]

ah it worked

thanks

[mental silo]

welcome back

[frozen lintel]

i kinda wonder
previously, the story had some of its characters not voiced and now they have
was this some kind of a bug or was the VAs not recording the voicelines yet?

[frozen lintel]

i also definitely hope that the game will be more optimized, since the reuniting with shirli cutscene was kind of bugged, it was just a monologue of me, didn't see any dialogue texts from the shirli

[mental silo]

it wasnt a bug

[gaunt panther]

Does the second checkbox "ive reached the legal age" in topup login menu not working? It still directs me to age verification page... now I try relogin again and I receive this msg "Unfortunately, we were not able to verify your parent or legal guardian's consent..."

But how do I verify that I have reached legal age other than the checkbox?

[carmine thorn]

hello~
need a little help pls
I'm using pc launcher
in my previous pc, everytime I get in the game there are always pop up to input email + password
now I'm using another pc, installed tof and play as usual
the pop up only appear at first
but after exiting the game/closing the launcher
the next time I open the game, it already log in? instantly log in to previously entered email+password
**is there an option to keep the input email + password pop up after clicking the start button? or to not automatically log in **
I can't find it on account center ingame

nvm found it on launcher

when brain not braining

[mental silo]

[raw flame]

Hi everyone, do you also have this error? XD launcher auto updated itself..

[dense mural]

i should be worried about my character location not appearing here?

[twilit pagoda]

It changed a bit just find your region/server

[dense mural]

i mean, i know where my character is, but i should be worried that "tab" of created characters is not there anymore?

[finite cobalt]

btw, don't reinstall/uninstall. I got this too and it doesn't work. ended up uninstalling old tower of fantasy (Level Infinite version) which I wanted to keep

[twilit pagoda]

that tab is gone for me too no need to worry

[dense mural]

hmm

i think it should return

[twilit pagoda]

Would be good

[dense mural]

its even more strange that it dont show up anymore while one of my friends still having that tab on his game

[gaunt panther]

Is this legal age checkbox working or not? Coz Im certain I checked for the first time but it still directed me to age verification, but now I tried logging in again and I got the parent error message

[raw flame]

For anyone having this problem, just add HottaUpdate.exe in your exception list in BitDefender(or whatever antivirus you are using) and installtion will continue 🙂

[finite cobalt]

ty!

[dense mural]

well, the only thing that still strange to work around is the perfect world account, u cant access directly on their site if i understand how the things works now

[mental silo]

it appear on mobile now. today got update

[dense mural]

it still not showing up on computer

[blissful falcon]

Same here. It just happened tonight and I was playing earlier this afternoon just fine.

Also, yes to whitelisting it in the AV will fix the issue

[low veldt]

Same thing happened to me so if you find a solution please let me know I would really appreciate it

[celest hedge]

#transfer-support

[timber python]

I guess I will wait for the next batch then

Last resort will be to contact CS

[latent shuttle]

still i can't find my account in the game after the transfer thing and after contact suppurt they told me to wait until march 3rd because i tranfer my data after servers closed and reopen!!! any ideas

[wary shuttle]

Well

If they say to wait until match, then wait until march

There is nothing we can help you with right now

[wary shuttle]

Please, check https://discord.com/channels/932906923236401182/1344023421410869359

[high pilot]

is there a way I can find the date of my transfer verification, because I am sure I did the process before the 25th and still nothing in my account yet.
The google log-in and PWG uid matches the ingame and on web

I mailed support on the 27th. with all the info, and no replies yet ;-;

[gaunt panther]

So I still need to submit the consent form even if I have reached legal age?

[wary shuttle]

Are you sure you have transfered your main Google account on the transfer page?

[wary shuttle]

If you have it, yes. If not, just contact cs and give them what the support channel says.
[Some people send an email and waited CS for less than a day to fix the issue (~12h)]

[wary shuttle]

I'm asking for google

Recheck everything, make sure you have binded your Main Google account and not an empty one

[high pilot]

yes, cus I log in the game in the past using only google

no account

[wary shuttle]

But if you are sure, then we can only wait for Batch 2

[high pilot]

alr, ty :D

[wary shuttle]

Hope you all get your accounts on Batch 2

[gaunt panther]

I guess I'll contact cs instead as I do not think I should be required to submit consent form as I have reached legal age, maybe cs will request for my id

[wary shuttle]

It's just a bug

And CS knows about it. So I don't think they will ask for id

Just explain them the situation and provide some account info to resolve the issue faster

[gaunt panther]

[brave crag]

ive used different gmail on pwg account how i can change that

can someone help..

[steady bloom]

i accidentally didn't check the box that I am 16 years or older (I'm 27) and I already tried to contact customer support, but they are not replying. Can someone help? I can't access my account since then p.p

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[glossy ingot]

how to fix login problems, i only get autorization successful sound but nothing happens

[neat ridge]

i just tried to login the 3 different email address i uses to play games just in case i was using the wrong one but none of them has de data from my previous tof account, and i'm sure i allowed data transfer. i did it like 2-3 time to be sure i didn't lose data. but i don't have the data on any of them. not even connecting using google which was the way i used to connect to my account

I still lost my data why?

i think my data got stolen.

i have a mail from perfect world to me called ID recovery called BMW30000 which is not my account

dated from 25 january

i there a way to contact support other than this damn automated bot that ask me impossible questions?

[neat ridge]

Thanks you

[wary shuttle]

**Missing Account Scuffed Flowchart **
(c) by NonCanonKid - https://www.reddit.com/r/TowerofFantasy/comments/1iyxuox/missing_account_scuffed_flowchart/

[real junco]

Hehehe, dumbing it down, nice. Will take a special kind of person to not understand it now lol

[wary shuttle]

[real junco]

You're doing great ^^

[frosty portal]

I love that annoyed cat cartoon in the corner

[celest hedge]

U mean Tom..?

[serene monolith]

I found this id how to connect a new account

[serene monolith]

Is there a link to this? I can do it too.

[obsidian elbow]

its in #transfer-support

[serene monolith]

what is this

[wary shuttle]

Your server

alright, let me tell you again

1. You need to transfer your account

https://www.toweroffantasy-global.com/events/accounttransfer/en/index.html

2. When you do it and get this message (pic), wait for March 3-7

Your account will be transferred only in 2nd Batch

[wary shuttle]

Make sure that you link your main ToF account to a new PWG account

[serene monolith]

It turns out something like this

[frosty portal]

switch “tr” to “en”

in the url

[serene monolith]

ok

[frosty portal]

did you just transfer in the past few days?

just a couple days til the next transfer period starts
getting nervous xD

[serene monolith]

Thanks for your help

[frosty portal]

you’re welcome! let us know how it goes in a few days

[charred quarry]

is there a known bug where android phone can't start challenge raid? it says "has not downloaded destination map"

[serene monolith]

ok

[wary shuttle]

https://tenor.com/view/hibiki-horoshos-best-horosho-anime-gif-5252189

[spring tartan]

anybody still face missing character after transfer? Any solution? cuz im transfer from 29/12 and my ID matched 😦

[frosty portal]

@wary shuttle in the transfer support channel you might wanna make a note in this part:
"To complete the transfer, please visit the official transfer page:
https://www.toweroffantasy-global.com/events/accounttransfer/en/index.html" and add something like "make sure the link includes "en"

since lots of people have been asking about the link not working when it defaults to their country/language

[wary shuttle]

they won't read it anyway, but i'll still add it when i get home

[charred quarry]

my friend can't enter the challenge raid using android

[frosty portal]

did you check everything in #transfer-support ? (emails, servers etc.)?

but yeah lots of folks still missing sadly

[spring tartan]

i have checked all

maybe just wait

[frosty portal]

yeah send email to CS w/ your info if you like

[spring tartan]

they just reply like an auto message even i provide picture of my case include PWG ID and ingame ID

my other account still success so i dont think it's my fault

[wary shuttle]

did you transfer using website or in game page?

[spring tartan]

ingame page

[wary shuttle]

good

yeah, wait for Batch 2. If nothing, contact CS again

[spring tartan]

yeah

probaly will do that

[tawdry ruin]

Could someone search datoQT on friend search and send me a screenshot... I don't remember on which server I was/what my uid was...

[clever cave]

#transfer-support message

[mellow salmon]

greetings, bug in system mentorship(

how fix this ><

[mellow salmon]

don't have this button

[latent shuttle]

ty but what if my account is gonna and abouv that i want to play every single day so

[frosty portal]

no accounts are gone, they are saved on LI til end of April

[latent shuttle]

i hope that because if nothing happen after march 3rd im gonna cry soooo hard

[frosty portal]

same ngl 😭

[warm root]

cant update game

[mellow salmon]

@wary shuttle

[wary shuttle]

yes?

[mellow salmon]

mew..

[wary shuttle]

report bug

[old spoke]

Repair the game on launcher don't work?

[mellow salmon]

ok, report

[warm root]

thats the launcher, i cant enter anything

[old spoke]

Do you have antivirus or something that usually over reacting on newly installed app?

Procedure entry point is related to DLL file

It is either missing, deleted or corrupted

[warm root]

antivirus didnt touch anything

update got stuck, and now even uninstalling doesnt work

[old spoke]

How about restarting?

[warm root]

game launcher is checking for " "

a nothing file

between point and could there should have been a name

[old spoke]

Restarting PC didn't work?

[warm root]

no

i also ran SFC and DISM

reinstalled the dist c++

nothing happened

i cant find registery folder for tof

i wanna remove that and retry

[shrewd willow]

Is the game having a sweep on reroll account. i did not play for 1 day and my data is gone

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[twilit pagoda]

A player had the same issue yesterday they fixed it though
#technical-help message

[warm root]

Ty

game refused to install dll even after, so i just took it from steam version

seemed to work right after, so ill stay on steam for now

[abstract thistle]

Same issue, only happened after installing MH Wilds

[warm root]

you too?

i have it installed too

[abstract thistle]

yeap, Tried killing Bitdefender etc... so all i can think is that when MH Wilds updated DX as part of its intal it changed something and ive no idea how to fix it >_<

[warm root]

steam repair re-adds the dll

it worked for me.

[abstract thistle]

Oh cool I'll do that thanks

[brave crag]

i used different gmail on pwg how can i change that

because no one helps here

[warm root]

their website?

https://tof.perfectworld.com/

[warm root]

the the -global

this

https://tof.perfectworld.com/

[wary shuttle]

pl > en

[brave crag]

and how do i change that email

[frosty portal]

just try logging in with your other email

[brave crag]

yeah but they were saying to use the same email

and someone here from the server said that i can use different

[frosty portal]

you need to log onto the website and log onto the game using the same email

[brave crag]

like login in the game by the email youve put in pwg?

[frosty portal]

so if you don’t remember the email you used for the website (transferring the account), you need to try other emails when logging into the game until you find it

[brave crag]

i remember

[frosty portal]

do the IDs match?

[wary shuttle]

you can put in PWG any email

[brave crag]

yes

ohhh

okay

so i just need to wait 60 years

[wary shuttle]

when did you transfer again?

[brave crag]

uhh]

wait

25 or 24 last month

[frosty portal]

february?

[wary shuttle]

if you don't see your character, make sure you binded your Main ToF account to PWG account

recheck everything again

[brave crag]

yes

[brave crag]

its like completely new account

[wary shuttle]

i know

and no

server selection settings always show lvl1

so if you rechecked everything, just wait for Batch 2

[brave crag]

ig

i havent changed in like 2-3 days

so ill check later

[brave crag]

so around 3-7?

march'

[wary shuttle]

mhm

[foggy ferry]

if im right it will be like hm.... u will wait untill march 3 which is monday and if u will try login by your credentials u used it should be probably after daily reset . If it wont work u will contact cs again and try tell them your situation that u transfered this day and with this email and this id... and so on

[frosty portal]

I think they said they will provide an update when the batch is complete

[wary shuttle]

*between March 3 and 7

not just on Match 3

[frosty portal]

“We will complete account transfers as soon as possible after each batch's deadline. Please refer to future update announcements for the final completion times.”

Hope they will make an announcement soon

[near tendon]

When I want to start Tower of Fantasy I get this message: "The procedure entry point "" was not found in the DLL "M:\TowerOfFantasy_Global\HottaLaunch\HottaGame.exe""
-> The problem is exactly at this address is the "HottaGame.exe" and when I try to start it somewhere else for example “HottaLauncher.exe” comes up with the same message.
((I've already done everything with the transfer, everything worked yesterday, I don't understand why it doesn't anymore) even though the HottaGame.exe is there)

• I've already restarted the PC but that didn't help
• I also started the game with administrator rights but that didn't help either

I would be very happy about help.

[grave dagger]

when will ToF on Geforcenow get fixed?

[dusk iris]

I am also experiencnig this issue. Strange since it was working just fine yesterday. I did not do any software updates since and did not change any game file paths. It works on Mobile but not on my PC with the PC launcher.

[latent shuttle]

guys after i wait until march 3rd to 7 how do i know may account is transferd

[frosty portal]

we don’t know yet but they will probably make an announcement on their twitter

[latent shuttle]

man are u the goat of help or what

GOD BLESS U

[frosty portal]

haha thank you but nah I am just another disgruntled player killing time til I get my account back xD
figured I could learn as much as possible about it and help others in the meantime 👍

[near tendon]

I tested literally everyting here a list of it

• updating windows
• doing every driver update
• redownloading the launcher
• cmd command "sfc /scannow"
• downloading Visual C++ Redistributable and DirectX
  and some other stuff that i probably forgot
  but still nothing is working maybe they just need some time to fix it, let me know if yours is working

[latent shuttle]

ty so much for everything

[near tendon]

can you help me with my problem everytime i start tower of fantasy this comes up: "The procedure entry point "" was not found in the DLL "M:\TowerOfFantasy_Global\HottaLaunch\HottaGame.exe" for more infos just look to the messages above

[twilit pagoda]

did you try #technical-help message

[frosty portal]

idk anything about that problem I’m sorry 😦 but yeah a couple other people had the same issue so try searching for it

[near tendon]

ok thx just found someone i will try

[near tendon]

Ok i found a solution some people before us had the same problem and i fixed the problem too
-> You just need to add the HottaUpdate.exe to your exceptions in your anti virus

[dusk iris]

Awesome. I'll give it a try. Thanks for your help!

[near tendon]

np, i just looked the messages above with the same problem

[rare hawk]

does anyone know what will happen to my account if I made a new char on the server they are supposed to send my transfer to?

cause I didn't realize I had to wait before I made a new char

[frosty portal]

afaik that’s the big fat question mark rn D:

if it can’t overwrite it then one option may be to delete that acct, make a new PWG acct and go through the transfer authorization process again (it gives you new matching PWG ID)
if we know LI keeps data til April this should theoretically work
but don’t do anything just yet

[rare hawk]

so I should just leave it alone? cause all I did was make a new char and used the continue to recent content so I can look through the friends to find my old acc

[gleaming quest]

Is there still no news about Facebook? I also send them a mail about the issue I hope they will fix it soon

[rich arrow]

I transferred my account 29.12.2024 and still can't log in, what should I do?

[rare hawk]

oh wait wrong one

well I was told to email them if you haven't got your acc back

[frosty portal]

don’t think so sorry 😦

[frosty portal]

did you try all troubleshooting in #transfer-support ?

make sure IDs match, check all servers for your region

otherwise email CS w/ your info, send a screenshot of the matching IDs

[gleaming quest]

It’s okay thank you so much for your help

[frosty portal]

I’ll mention you if I hear anything ^^

[rigid lynx]

Does anyone know what to do if when I made the account transfer before the 25th, it tells me that the transfer was successful and when I join My data does not appear on the server I am playing on, meaning it appears when you first start the game to choose your name, what should I do there?

[civic kraken]

uuu i think i messed up. i tried to log into my account, the IDs match and all but it started playing the intro cutscene of nemesis (before she became nemesis) saying that the heart rate is stable. i transferred on the 26th. can i only play the game after march 3rd? or.. did i mess up and my original account is gone?

[gleaming quest]

Thank you so much you’re the best

[frosty portal]

did you all try all troubleshooting in #transfer-support ? make sure your IDs match

[frosty portal]

yeah wait til batch 2 starts
the account isn’t gone! it will stay with LI til end of April

[civic kraken]

ahh okay thank you! so, i can normally log in after the march 3rd?

[frosty portal]

hope so 🤞

lotta folks in the same boat, myself included

[civic kraken]

oh thank you so much! a stone fell from my heart thanks to you <3

thought i lost everything for a sec oh my

[rich arrow]

When I try to log in using this new account, the login codes sent to my email do not work, after the update the game only works on the phone, it cannot be started on the PC

[frosty portal]

but you previously got the codes sent to your email?
like, when you first did the transfer

[rich arrow]

Yes, but it worked only after a few attempts, not the first time

[rigid lynx]

Yes, the ID is the same both in the tof account, to redeem the prizes, doing the mission, the same when I log in within the game and the same When I made the account transfer, so I don't know what's happening

[rich arrow]

And now I haven't been able to log in with this new account even once.

[frosty portal]

also, for the PC, you have the new launcher right?
not sure what could be going on with your email… I assume you checked spam/junk folders?

[frosty portal]

ah yeah might have to email CS then
send a screenshot of the matching IDs
you never logged in via google/fb/other methods, right? only email?

only other thing I could suggest is checking other servers in your region just in case

[rich arrow]

I have download loops on my computer, nothing can be done with this new Launcher

What should I do?

[frosty portal]

download loops?

[rich arrow]

Yes

[frosty portal]

well idk what that is but it sounds like an issue on your end? maybe download it from scratch again, not sure

as for the account issue, probably a good idea to send an email to CS
ask to switch your email perhaps

[rich arrow]

When I download the game, it doesn't start, the repair button is displayed, when I press it, it downloads everything again

[frosty portal]

hopefully someone else will have an idea of what you could try

[rigid lynx]

He knows that when he confirms the terms he requested in the country he touches Saudi Arabia by mistake, since they are next to Argentina, but the same thing happened to a friend but with another country,But it didn't affect him at all since he was still able to access his tof account, but he did have a lot of pins because of the signal,That is, about 200 pin

[frosty portal]

Country shouldn’t matter afaik

[rigid lynx]

Mmma now I'm wondering if it was first with the regular email with code or if it was with Google and then the regular email... Or vice versa

[narrow badger]

Guys any idea what's the new server name for the Takoyaki server from prev publisher?

[fervent walrus]

Is there anyone who's game keep crashing/lagging (PS4) ?

Or is it just me ?

[shut yew]

From the occasional PS performance issue popping up here and in reddit, I heard many people are indeed have quite alot of performance issue in PS4, particularly on newer map. They are not recommending playing ToF in PS4 and only play it if you are on PS5.
Also, afaik this server is mainly for PC version and there is a different discord server for ps version with their own help channel, maybe trying to reach there would allow you obtaining more response about the matter..
||But I vaguely remember reading about merging the discord server along the publisher transfer progress. but maybe they're still busy with the account transfer related problems ||

[rough terrace]

what do you do if the rewards you claimed on the event page (like the free ssr they give you) arent showing up in your in game mail or inventory..

[magic berry]

damn waited 5 days for them to reply and they sent me a shitty ai response with info i already know

love it

[sick sage]

when you claim it, it sends it to the last character you were on, so if you claimed it before being on your main character, then you didn't get it.
This is why they recommend claiming it ingame instead of the website.
You can try and send them a mail or open a ticket ingame. if ingame, then use the event bug form, that is what I did since I did the same thing.

[rough terrace]

i claimed it in game on my main account ;-; were you able to get it solved when you did the event bug form?

[sick sage]

yes, they are gonna send it to my main, but will take up to 7 days

[rough terrace]

where can i find the event bug form?

[sick sage]

esc - setting - support

or its not called support, but you find it next to account center

customer service, then look through the forms until you find event bug

[rough terrace]

okay, thank you!

[mellow salmon]

don't claim rewards because i don't walkthrough chapter but i can this just now w-what J_J

[winged phoenix]

could anybody tell how to unbind a steam account from gmail in tof

[candid bay]

PLEASE HOW DO I MAKE THE GAME LESS LAGGY.

[gaunt panther]

Hmm maybe bcoz its rest day and I sent email at late night, I dun have any response yet

[gray pendant]

i keep getting this when im trying to transfer my data

[winged phoenix]

have you transfer your acc before

[gray pendant]

no

i havent rlly played since 2022

[winged phoenix]

so when u press confirm it does nothing but showing this ?

[gray pendant]

yea

it just goes back to the user notice screen

[winged phoenix]

hmmmm

the way i did it was loging in to the game in to my account and then did from there

not from browser or site

[gray pendant]

i logged into the game and it just brought me to the like initial cutscene or whatever ucall it

[winged phoenix]

that doesn't matter it will show you level 1 either ways

go to account center

[gray pendant]

its not my right uid tho in the account center

😭

[winged phoenix]

ik same as me i was losing my heart like 10 mins ago

i had same issue

see same for me

[gray pendant]

do i do linked account then?

[winged phoenix]

go to account center

[gray pendant]

mhm

[winged phoenix]

switch account

click email

not goolge

the top one

pwg email

chose your email

and verify it

[gray pendant]

its still not the right uid

[winged phoenix]

once you are done it will tell you to creat password if u have been using your steam account then just bind in to steam

[gray pendant]

im not using steam

[winged phoenix]

well bind it to what ever you were using

if u were from level infinite acc umm makes is complicated

for me

cause i was using steam acc

heh

[gray pendant]

😭

[winged phoenix]

what have you been using ?

level infinite ?

[gray pendant]

wdy,

uhhh

idk

i said i havent played since 2022

so i do not remember

[winged phoenix]

how did you logged in

oh

lol

[gray pendant]

i logged in with my email rn

[winged phoenix]

you mean the top email right not google

[gray pendant]

not sure tbh

[winged phoenix]

there the google one and the very top login option in red and white in the perfect world email

so basically you need to find out how did you logged in before once you do

link it to the perfect world games account

that's how i did it

[gray pendant]

how do i do that?

[winged phoenix]

well i can send a vid that helped me a lot since i was song my mind

[gray pendant]

if you can

[winged phoenix]

ah

[gray pendant]

sorry for the pain 😭

[winged phoenix]

wait

np i understand i was losing my mind like 10 mins ago

send

[twilit pagoda]

Just make sure it is the right email you used before

[winged phoenix]

yeah

[proven iris]

Anyone know how to fix account logging in where it starts you all over? I transferred my account but won't give me my account at what level I was at

[twilit pagoda]

#transfer-support message

Full guide there

If you still need more help lmk

[twilit pagoda]

Did you first sign in using email? Not Google

Check the transfer support channel on top I linked it

[formal fox]

i login by pwg for transfer :

and login game by :

[twilit pagoda]

You are 100% sure it's the same email right? The one to transfer and to login

[formal fox]

yes , i use same email

[twilit pagoda]

Hmm

[formal fox]

so i try to login with google but not match too

[twilit pagoda]

Did you type your email or copy paste? It has to be the same

Iirc it can't be a capital letter at the start

[formal fox]

oh

i used capital to transfer
but login by normal

wt hail

[warm root]

when did you link account?

u got in?

[twilit pagoda]

Nice! Now find your region and server

If your progress isn't there DON'T make a new character just wait for your transfer to finish

[formal fox]

when LI , i play in ethereal dream

[warm root]

transfer isnt instant, its in batches, dont make new chars yet.

[formal fox]

oh

nice ,

[hasty tide]

ah ok

[warm root]

when transfer is complete, you wont be able to see your character, but uid should match.
if you enter, your char name wont be in the server, but you will transfer the progress, so dont be afraid if name not there

[hasty tide]

TY was wondering if i did it wrong

[neat olive]

What if my character hasn't been transferred yet but I've already made a new character in the same server?

[coarse raven]

I have a problem with my game
This event doesn't saw to me

[wary bear]

was busy other game betas so didnt sort out transfer stuff, ofc i did the process well before the initial deadline etc

but its not even letting me type in my age in the text box

if i set it to a different region then it has different ways of doing it but for UK its literally a textbox asking for age as a number and i literally cannot type anything

the previous code thing also cut off the text box

the actual transfer went fine after a few attempts closing and reopening (as in the whole client) but thought i should mention it

just to be clear im in the game and fine etc just saying about the text box being weird , doesnt really help that it says new email or w/e too

[fleet cedar]

so i did my data transfer process back in December. I log into the game for the first time today in like a year and my character seems to not exist. According to the transfer schedule that was posted above the character transfer should have been completed. Am i screwed?

[bronze dust]

You should contact cs via email and dont forget to include your game id, screenshoot your profile or pay history, server id, level infinite email and so on.

[bronze dust]

Someone have asked this same question yesterday at #gameplay-help

[fleet cedar]

i already did but thanks for pitchin in mate

[coarse raven]

@twilit pagoda so what is the selotion

[kind crag]

with what did u log in?

[bronze dust]

Just scroll above and search it. I dont read it cos my account still gone

[lunar blaze]

guys if i initiated my account transfer yesterday, does it get tranfered between 3-7 march or between 10-19 march?

[wary shuttle]

should be between 3-7

[lunar blaze]

should be 3-7 no?

[wary shuttle]

as they said

[lunar blaze]

okay thanks :)

[acoustic tapir]

When will tof return to geforce

[frosty portal]

Nobody knows what’s gonna happen to folks who did this I’m afraid

[neat olive]

I'm so cooked

[frosty portal]

Well, at least we will find out soon

If it can’t overwrite it, my theory is that you can delete the account and start over with authorizing the transfer to a new one, since LI keeps all data til end of April
but we will see 😬

[hoary umbra]

So according to this if i did it today it should transfer in 1-4 days? Shouldi not open the game now?

[cedar marten]

I only made my transfer on February 28th and started the game. Is it normal that everything is reset and I get to the character selection where you choose your gender and name.

[wary shuttle]

you can open and log in, but you won't see your character

(do not make a new character. If you see Frigg, alt+f4)

[wary shuttle]

Please, check pins

spoiler: yes, it is

why? - we have a transfer schedule now

where? - in pins and https://discord.com/channels/932906923236401182/1344023421410869359

https://cdn.discordapp.com/attachments/986301154491244626/1328800251922088047/verteat.gif

[cedar marten]

thanks I saw the post, just wanted to ask again

[frosty portal]

just realized the schedule is UTC+8 (China time)
so the next batch should start in 3 hrs?

[wary shuttle]

they will notify us

[frosty portal]

yeah
so everyone will get transferred at the same time?
hope it is sooner rather than later 🤞

[vague granite]

WTF, transfer page has been reset or that a new bug?

[frosty portal]

reset? you might have to sign in again (top corner)

[vague granite]

I sign in and instead of displaying that my account transfer application in process that offer sent me a new transfer application when I did that already a week ago

And page freezing in load

[frosty portal]

huh, weird. you’re 100% sure it’s the same email?

[vague granite]

Yes

[manic mica]

why?

[frosty portal]

change “it” to “en”

[manic mica]

i resolve thanks

[frosty portal]

sorry, not sure what the issue could be then 😦

[rose pagoda]

whenever i try to run roblox after tof transfer update i get error and cant play

tof transfer update is affecting my other programs

any ideas what i could do?

[manic mica]

now what should I do in the game?

[wary shuttle]

just wait

[manic mica]

okk

[rose pagoda]

where is this info from

[wary shuttle]

https://discord.com/channels/932906923236401182/1344023421410869359

[rose pagoda]

it doesnt work

it has to be linked to tof

starting tof breaks other games (roblox in my case)

and i have to restart my pc and reinstall roblox every time to play it

even when i turn on pc without starting tof (but i played tof last session before turning off pc) it doesnt let me run roblox

[rose pagoda]

honestly considering deleting tof atp

😭

[signal belfry]

Hi, could you help me? I have an iPhone and every time I enter a game it kicks me out, I can't play.

[tribal tangle]

Guys i have played this game for a long time and also conected transferred my gmail but after i deleted it and installed it after a while. I couldnt play on my old acc. Can someone help

[twilit pagoda]

#transfer-support message

[tribal tangle]

It still doesnt work

I signed up with google and then with email so idk if thats the reason

HELPPP

[twilit pagoda]

Are you logging in using your email? Is it the same email you used for the transfer? Are you copying and pasting it, or typing it manually? Make sure to type it out, and check that the first letter isn’t capitalized, as that can make a difference. Both IDs should match if they do, then find your region and server. If your progress isn’t there, do not create a new character. Just close the game and wait, as accounts are being transferred in batches.

[twilit pagoda]

You should only be logging in using email then using google when you got your account back.
Do you have your PWG ID when you did the transfer?

[tribal tangle]

Only this i think

Should i delete the acc and try with email again?

[twilit pagoda]

Well if you don't know your PWG ID log back into the transfer page and see what it is.

[tribal tangle]

Where is the page

Im kinda dumb :/.

[twilit pagoda]

😅

#transfer-support message

The first link on Account Transfer Information

[wary shuttle]

when did you transfer?

[tribal tangle]

Before 25 of feb

Im pretty sure on januray

[frosty portal]

you can check the date of that confirmation email

[wary shuttle]

if you checked everything (also made the transfer on in game page), then wait for Batch 2

[tribal tangle]

Should i delete my current acc

[frosty portal]

were you able to check if the IDs match?

[twilit pagoda]

^

[frosty portal]

if they match, don’t delete it
if they don’t match, then yes you can delete
and try again with email (not google)

some people who logged in with google first are getting auto logged-in each time and can’t switch to email without deleting the acct (happens if you linked it back to the email)

[foggy ferry]

well there is update on tof it might be transfer patch already

[frosty portal]

can’t hurt to try
I think we’ll have to wait for them to make a twitter post tho

[foggy ferry]

yes yes im trying

but its unlikely.. second acc and still frigg

[frosty portal]

yeah same, got frigg too

[foggy ferry]

[hollow spade]

ssoo I log into the game and my characters are gone... apparently I need to do an account transfer from level infinite to perfect world?

[frosty portal]

yup! #transfer-support and ask us if you have any more questions

[foggy ferry]

nah none of accounts working for me yet

[frosty portal]

yeah must be too soon still

god I do not wanna wait til the 7th lol

[hollow spade]

I click this and nothing happens....

[frosty portal]

I have tof withdrawal

[frosty portal]

turn off adblocker

[hasty shard]

We just have to wait for tomorrow they can get started working on it

[foggy ferry]

its +8 timezone so it should be soon i think

ye 2am 3/3/2025

[frosty portal]

maybe they will do it during business hours

devs be asleep now

[foggy ferry]

i think its is automatized xd but yeah who know ill hope..

[hasty shard]

They got a lot of homework trying to recovery every accounts

[wary shuttle]

small reminder

[frosty portal]

yeah
that’s a lot of time though xD

[foggy ferry]

yea 4 days to know if acc got recovered or not...and if not dm again them via email and hoping that it might be done on batch 4

[heavy rock]

The camera keeps zooming in even when not in battle
It is especially bad in battle,I can barely see what is going on around me
Both auto correct options are disabled(tried with enabled too)and the combat distance is set to 2.0
It is still very close(I don't think it was like that the last time I played the game half a year ago)

[high pilot]

I think this should belong in gameplay help, tech is for account related problemo

[heavy rock]

ok I will ask there

[gleaming quest]

Guys I have one question will it work if I transfer with my Gmail account and in the game with mail but bind it with my Facebook? Or do I need to transfer with Facebook account if I played the game with my Facebook account? Because both have the same mail

[hasty tide]

Hello, today I've transferred the account data from Leveling Infinite to Perfect World Games, I tried to login on the game yet I can't see my account data on it and it made me restart from the very beginning.
Does anyone know why?

[foggy ferry]

u have to wait...

[frosty portal]

depending on what time you did it today, you may be in batch 3
convert UTC+8 to your timezone

[hasty tide]

I think I might be batch 2

[frosty portal]

hopefully we hear an announcement soon for the batch 2 folks

[hasty tide]

Yess it's written in the pic the estimated times

[frosty portal]

lots of people in that boat

[lusty prawn]

Asking for a friend but he forgot what server his character is on. Is there a way to find out what server the character is on other than trial and error?

[frosty portal]

if they have the old UID they can look it up

[lusty prawn]

Where would they go to search the old UID?

[limpid coyote]

What’s the reply time from CS? I emailed them about 5 days ago and still nothing.

[bronze dust]

I wonder if players who retrieve their accounts around seven days from now or later will receive compensation, considering how many events we would have missed.

[foggy ferry]

2 days avg

[frosty portal]

might be worth it to follow up then
make sure it's the PWG email, not LI (you probably already did this but just in case)

[frosty portal]

unfortunately you can't search for it :/ but tell them to look for any old screenshots they may have saved. it'll be on the bottom right corner

[frosty portal]

hope so. fortunately the transfer event rewards can be claimed til end of april

[lusty prawn]

Yea, he has the UID, just doesnt know how to search for his character with it

[frosty portal]

https://docs.google.com/spreadsheets/d/1H-3nc7eST2Qi-UcF-5ApCqQUiTefUsP1mTGsOrUqUcA/edit?gid=0#gid=0

[lusty prawn]

Ohhhh I see

Tyty~

[limpid coyote]

Yup, the PWG email. I sent another so we'll see..

[bleak belfry]

Lets see batch 2 today i will get back acc or not

[fiery acorn]

Thanks for the image that helps a lot (๑'ᴗ')ゞ🌺 i played before like four years ago So it makes me happy to come back

[frosty portal]

seems Tof has been getting a lot of attention from this publisher transfer
it'll be great to hopefully see more players come back, like a revival for the game

[silent grail]

I hope so! I came back after not playing since Dec 2022, and I’m having a blast! Excited for cross play with PS5 later this year.

[unreal quarry]

do they send a mail when my acc is tranfered to the new servers or how do i know it?

[frosty portal]

they should announce on social media when the next batch is transferred

[hard tinsel]

they won't send you an email when your account is transferred

u will have to check it yourself

[frosty portal]

I wish they did tho, that would make it much easier xD

[hard tinsel]

yeah

[foggy ferry]

true

another update...

[bleak belfry]

I hope can transfer asap

[foggy ferry]

im trying all accounts again but well... doesnt look it works yet

[hard tinsel]

just make sure u got the email that your account transfer was successfully submitted

after that wait and it should be fine

[foggy ferry]

nope doesnt work yet

[hard tinsel]

scrolled down the server list?

[foggy ferry]

u think they moved all 3 accounts on different server ? D:

[hard tinsel]

no, server should stay the same. many people forgot on which server they created the account so i wasnt sure if you knew

[foggy ferry]

ah well i know my server so its triggering me even more that i see all time frigg on all accounts xd

[hard tinsel]

well all you can do is wait and pray that u are in the next batch ig 🙏

[frosty portal]

I think they just haven’t finished it yet

[foggy ferry]

problem with that is , u can see its between 0:00 3th march untill 7th match +8 utc

0:00 was 8 hour ago

[frosty portal]

yeah I don’t understand why they need such a wide timeframe

maybe in case anything goes wrong so they can fix it

a bit disappointed I didn’t receive a CS reply today, but maybe a bit slower on the weekend ig

[signal belfry]

Hi, could you help me? I have an iPhone and every time I enter a game it kicks me out, I can't play.

Helppp

[foggy ferry]

well i didnt got answer for like 4 days already,instead of that i got if i wanna rate their customer service XD

[steep vine]

same for me i made a #1345314877451010048 on bug reports i need to restart my pc when i play roblox kekw

[frosty portal]

I rate their CS 1 star lol

[foggy ferry]

xD

[frosty portal]

(half joking) :p

[foggy ferry]

i will rate it after the problem will be solved but well its taking too long to have all stars on rating..

ok got answer on email

and still not working XD zzz

[frosty portal]

what did they say?

[gaunt panther]

I sent email to cs to bypass age verification on Sat but no reply yet... Maybe I'll resend again tonight

Oso I suspect this issue affects my accumulated personal heat for theme events

As my personal heat bar is not progressing at all

[unreal quarry]

to check if i got transfered i just enter the server i was in the other version of the game?

[foggy ferry]

yes

[unreal quarry]

still nothing

[uncut cargo]

Wondering if any of you can help me since for some reason whenever I try to open the launcher to install Tower of Fantasy it gives me an error.

[restive nest]

For anyone who transferred successfully, can you try logging in to the Level Infinite website with your email to see if the LI UID matches the UID shown on the left of the account transfer page matches? I was wondering if my account wasn't transferring because of an issue with linking my LI account

[frosty portal]

you are on the new PWG launcher, right?

[frosty portal]

do you think you linked the wrong LI account? (ie. you have 2 accounts and wanted to link the other one?)
cause you can sign out, then sign back in with the other account and go through the transfer process again
but would be in batch 3

[uncut cargo]

Yes but when I try to open the launcher to download it it just gives me an error I've re-installed multiple times already.

[foggy ferry]

what error

[frosty portal]

yeah I'm not sure but sending a screenshot of the error may be helpful

[foggy ferry]

i think thats visual c ++ redistributables wrongly installed

[uncut cargo]

which version year though?

[restive nest]

No, I only have one account linked to my Gmail. I transferred back in December, but when I login using the correct method, I still get a new account, so I was wondering if it’s because my LI account is the problem, not PWG

[foggy ferry]

hm 2017 and 2019

[uncut cargo]

But I've also reinstalled those too

[frosty portal]

Oh I see
well so far I haven't seen anyone with LI account issues (people have been searching for old accounts through the friends list and they are still there)
you have the confirmation email from December?
although, a twitter post did mention potential "information inheritance" issues and to email them if you think that might be the case, but the LI account will still be there til April if that is your concern

[foggy ferry]

make clean reinstall of windows ?

and just save stuff on other disk

[uncut cargo]

The thing is that this error started after I reinstalled windows for other reasons

[foggy ferry]

hm thats weird but i know microsoft sometimes fuck up with updates and literally fuck up your windows so well try go one update back ?

[uncut cargo]

I'm about to try the in place repair upgrade using the iso

[foggy ferry]

thats not good

better do it thru cmd

[uncut cargo]

you mean dism?

[foggy ferry]

yes

[uncut cargo]

tried

since even dism sometimes may not work the iso is last resort

plus other similar games like wuwa works still

[foggy ferry]

well hope it will work then i was with iso always unlucky and had to fully reinstall

then its tof failure not windows i would say

[uncut cargo]

to be honest I never had good luck with tof on windows since it's performance would always be worse than the other games

[restive nest]

I actually didn't receive a conformation email, does this mean I have to wait for batch 2?

[frosty portal]

does your account on the transfer page match the in-game ID?

supposedly people who transferred on Dec 27th and 28th may not have gotten emails, but we're not 100% sure
if IDs match, assume you did transfer then and email CS with your info

[restive nest]

my PWG ID matches

but my LI ID doesn't

[frosty portal]

yeah, the "current account" number does not match anything else as far as we know (it doesn't match anyone's old UID)

[restive nest]

I'm not talking about my ToF UID, but my LI UID

I went to the website and logged in using my gmail

[frosty portal]

by LI UID you mean the current account number, right?

or something else

but yeah, once you've checked all servers etc. just have to let CS know and wait for a fix

[restive nest]

lemme try screenshotting to show you

[frosty portal]

I've heard performance has improved a bit with the publisher switch
I'm excited to try it since I used to get lag a lot

[restive nest]

this is from Level Infinite website

[frosty portal]

huh, I actually haven't seen that before. where did you find that?

on level infinite pass or somewhere else

[restive nest]

yes, then I went to account info and went to download account data

this is what my account transfer page looks like

[frosty portal]

Ohhh I see
Interesting
I'm still waiting for my account so I can't give an answer but that is a good question
I hope someone else can answer it!

[timber python]

It's march 3 transfer of second batch. Still I haven't received a confirmation mail by tof of transfer

I did my transfer on 26 Feb

[restive nest]

I did my first transfer in December and my second transfer on Feb 26

[frosty portal]

with a second account?

[restive nest]

no, with same account

[frosty portal]

oh, yeah you are probably batch 2 then

if it let you transfer a "second" time, then you probably didn't fully go through with it in the first time
you may have just signed up for it
unless you unlinked the account ofc

[unreal quarry]

if i've lost the gmail acc of LI can i still use my game account with the new PWG account?

[restive nest]

I hope that my first time didn't work and that it will during the second time

[frosty portal]

so you went to the transfer page and you can't sign in?
do you not have access to the email anymore or you just can't remember which one it was?
if no access, contact CS
if you just can't remember, then look through all old emails for previous emails from ToF/LI/any related payment transactions if you spent money on the game

they would often send marketing emails and stuff, check spam/junk

[frosty portal]

I'm pretty sure I'm in the same situation, fingers crossed 🤞

[restive nest]

yep

[bleak belfry]

Anyone already get acc back?

[restive nest]

If this doesn't work, I might cry

[unreal quarry]

i've the password for the ingame acc, the only thing is i lost the gmail acc that was linked to the LI account awhile ago and even without the gmail i still could do the transfer, the only thing im worried is that if i need to get into the gmail account that was linked to LI or if i dont need to do anything with it

srry if i misspelled smthing or its a confusing msg

[frosty portal]

did you do the transfer through some other method like Google or Facebook?

[unreal quarry]

basically i could do the whole transfer but im wondering if i need the gmail account or nah to do smthing when the acc gets transfered

[frosty portal]

yeah but how did you sign into LI to do the transfer?

but yes apparently it does allow you to link the LI account to a PWG account that uses a different email (I didn't know this at first but a mod mentioned it should be okay - somebody correct me if I'm wrong)
to sign into the game, you only need a code from the email you used for the PWG account
so I think you should be fine

[frosty portal]

no worries

[unreal quarry]

i did it through password login and everything went well

[frosty portal]

ohh okay
I have always used email verification code for my LI
glad it worked for you though!

if you got your confirmation email just wait for next batch

[unreal quarry]

srry for all this confussion and thanks for the help even tho it was a stupid question

[timber python]

Nope

[real cradle]

how long will it take for my acc to transfer ?

[frosty portal]

you just did it now?

[real cradle]

yes?

[frosty portal]

there's a schedule in the pins

should be batch 3!

[real cradle]

i saw its from 00:00 3rd may

[frosty portal]

remember UTC+8 is CN time so convert to your timezone

[real cradle]

oh so in cuple of days

first i could not transfer it bcz of ad blocker

didnt log in in a year or so

and i go to log in to play and i see that i was close to get my acc delited xD

if i didnt chek in

[frosty portal]

yeah, good thing you checked now and not two months from now 😄

[real cradle]

i mean the game aint my thing that why i droped it

where is the mark robo dude from the beta ? xD

[frosty portal]

still CN exclusive I'm afraid 😦

[real cradle]

whaaaat

no whay

[frosty portal]

but the game does have flying mechs now

[real cradle]

they relase 2 dudes sence relase and the only buff male is in cn

[frosty portal]

there is another now (asurada) but yeah not many sadly

[real cradle]

is that the twink boy ?

[frosty portal]

no that's icarus xD we don't count him

[real cradle]

like new new ?

daaamn 3rd dude sence relase

wooow

gameplay

[frosty portal]

like november yeah

I also prefer the dudes lol
one has been teased in the upcoming 5.0 version

[real cradle]

its becouse level infinate is not in charge now xD

[foggy ferry]

what robo guy

[real cradle]

yepeee no more naked women with so mutch animations that i dont see a thing on my pc

[real cradle]

mark

[foggy ferry]

im going look for that...

[real cradle]

the dude that got leaked in beta

[frosty portal]

https://toweroffantasy.fandom.com/wiki/Marc

he is Cn char

[real cradle]

man

i tiped man but with # and its restricted

intresting

[foggy ferry]

oh well yeah... i dont thing we will even get it

ever

[real cradle]

men in mecha armor >

i found a weird gif xD

tiped marc tof

[warm vigil]

goodluck to all

[frosty portal]

ah just heard back from them
they basically just sent me the transfer authorization schedule image again
I guess I’ll hold off on replying until I see for certain if I’m in the next batch

[slow robin]

Will there be an email when my account is already transferred?

[foggy ferry]

no

[coral ruin]

Does anyone know if there's a way to..just delete Mentorchat?
It's not a huge deal, but it's 100% Portuguese/Spanish on my server, and I'd like to keep things to what I can read 😦

I tried the "mute language settings" option, but things are still coming through

[gaunt panther]

If my accumulated personal heat does not progress at all sould I contact cs?

Lin figurine event does not progress at all iirc

It's been 5 days already and I should already have 6x5 = 30 heat which should already allow me claim the next one

[sick mountain]

Has anyone successfully transferred their account in batch 2?

[foggy ferry]

no

[sick mountain]

[foggy ferry]

idk all my accounts have still frigg

[rare karma]

yea no

[bleak belfry]

when my acc will back lol

[rare karma]

i hope it wont take 4 more days im alr so impatient 😭 💔

[light pond]

you guys like ToF that much?

[true pine]

uh, no.

but i dont wanna lose my stuff. esp when my friends want me to play with them

[light pond]

you transferred in batch 1 right?

[rare karma]

i play once every 6 months so no LOL i js like to check in for free pulls 😭

[hoary umbra]

Yall if i had a couple of accounts in different servers would they all be transferred? I really only need one

Still nothing tho🥲

[light pond]

you are in batch 2 though. from 5 hours later to march 7th

[gaunt panther]

It's a slob I gotta admit it but I still enjoy my slob regardless

[frail shadow]

yo, guys, sorry for dumb question but will I receive an email when my account transfer is completed?

[latent shuttle]

no i think they will post it in social media or something

[frail shadow]

oh, okay. seems like i have to wait until March 7 then. thank you

[latent shuttle]

yap same im dying to play the game again

[light pond]

from the 2 cases in batch 1 who got the tutorial/ lv1 character/ lost progress problem, they didn't receive any notice when they problem were fixed

[final loom]

Hello, i wanted to know how i can check if my transfer is complete ?

Will i get a mail or smth ?

Cuz rn, i was trying to test if the transfer was complete but on the "servers" i played, the game just wants me to create a new char.

[light pond]

........

[final loom]

I'm Batch 2 btw

I just wanna know how to check

[light pond]

i just answered the same question above you. and batch 2 transfer hasnt even started yet

[final loom]

🤔

Wasn't March 3 midnight ?

[light pond]

look at the timezone

[spring tartan]

i think u should wait till march 7th

cuz it said between

[final loom]

Copy

[wary shuttle]

Its said between March 3 and 7

Don't forget about it and wait for an announcement

Thank you

[wary shuttle]

We also put info about this issue there

Edit your link from ro to en

Again, just read

[deep smelt]

I can't really handle more complicated things.

[wary shuttle]

It's not complicated

[deep smelt]

for me it is

😂

[wary shuttle]

[mental silo]

hire a lawyer then

[deep smelt]

I lost 2 accounts because of this because I didn't know how to transfer them. On IOS and Facebook

[gleaming quest]

Did it work for you if you log in with your Facebook account for transfer?

[unreal quarry]

i got a pre registration code but my acc still isnt transfered

[gleaming quest]

Guys will it actually work if I transfer with my google mail and in the game binding with my Facebook account or do I also need to transfer from my Facebook account?

[light pond]

you lost the accounts even before the transfer happened though. since Feb 8th (chat history)

[deep smelt]

Where can I transfer with Facebook?

[light pond]

have you done the transfer page yet? i remember you couldn't do it with facebook

[gleaming quest]

It’s still not working with the Facebook

I also tried on different Devices still not working

[light pond]

did you bind it with anything else besides facebook?

[gleaming quest]

Nope the problem is I can’t transfer because of Facebook I am still at the beginning 😅

[light pond]

no. i meant when ToF was still under Level infinite, not PWG. did that account have any other bind method? Li aaccount, google,...

[gleaming quest]

No sadly only Facebook

[light pond]

no level infinite account too? dang

[gleaming quest]

Yeah i always logged in with my Facebook account

[light pond]

1st option: try the transfer page again in PC or incognito or vpn

2nd option: ask CS to retrieve your account (facebook, character id, server, screenshots, logged in devices or any proof you have)

[gleaming quest]

I tried to email them and this was the answer but I could try the options you’ve written

[light pond]

what did you say to them?

[deep smelt]

It's very complicated for me from what you said.

😂

[light pond]

how old are you?

[light pond]

you only said their website has problem and they said no. so it could be facebook side.

ask CS to retrieve your account and link it with the email you have been using to mail them as a PWG email/account
(show facebook, character id, server, screenshots, logged in devices or any proof you have)

[high pilot]

hm. account not here yet. maybe time to panic

[light pond]

are you from transfer batch 1? we already in the middle of batch 2

[gleaming quest]

Yes I will try it thank you so much

[light pond]

in the meantime waiting for CS reply, log in facebook then try to open the transfer page again (in PC or in incognito or use vpn)

[high pilot]

I was sure that my account transfer was before the 25, and latest is exactly on the 25th

[light pond]

yeah batch 1

did CS say something to you? at least a bot reply?

[high pilot]

no, not even a bot reply

[gleaming quest]

@light pond I found this on YouTube should I try with my normal Email? Because this person has the same problem like me

[deep smelt]

I think a lot of people quit the game because they lost their accounts. It was really necessary to do this with account transfers.

[sterile moth]

I got UID but it's from year 2023 screen shot and one email, because all my latest screen shots gone after reinstalling the game

Now I had totally 11 sent messages in email and my account is still unlocated on their replies

[high pilot]

mood. its been 4 days and no reply xd

[prisma bison]

I did account transfer only yesterday, still not transfered as of now 😦

[high pilot]

oh, then you should wait for the batch then

[high pilot]

I think they dont have a choice. they know doing this would blow up the CS deparment and stinks the player base

[prisma bison]

account transfer for batch 2 is between yesterday to Mar 7 so should be anytime within this week

[wary shuttle]

wait for Batch 2

[prisma bison]

man now i have to find something else to do while my account is in the void

[sterile moth]

@wary shuttle ty I hope it is because before this transfer or any other stuff happens I had problems before

[light pond]

better send another email.
and state that you are from batch 1 but still lv1 character / no transfer

[frosty portal]

what date is on your confirmation email?

you might wanna send a screenshot of that too

[frosty portal]

I’ve just been hanging out here trying to help people lol

[neat ridge]

support told me to try to find my character in the server i was in when i used to play. i used to play in midgard when the game started. how do i change server? and what's was the server's name after the meshing of servers?

[prisma bison]

will there be an email of account transfer success?

[neat ridge]

i didn't get any

[wary shuttle]

they should send a tweet or sth

[neat ridge]

what if we don't have X?

[wary shuttle]

https://discord.com/channels/932906923236401182/932912268461608980

[prisma bison]

Did the batch 1 people got an email saying their account transfer is was success?

[wary shuttle]

No

[prisma bison]

Okay thanks

[gleaming quest]

Do we have mail address from Tof Li? Not the new one the old one I will try to mail them because of the Facebook issue

[neat ridge]

do they still send a tweet if we don't have twitter?

[wary shuttle]

yeah

[neat ridge]

where can i find mine?

[wary shuttle]

yours what?

[neat ridge]

data transfer success tweet idk?

[wary shuttle]

just waaaaaaait!

it's not out yet

https://tenor.com/view/anime-boy-drink-relaxing-gif-17723066

[neat ridge]

Oh great... my account got stolen... they ask me a proof of my data transfer and i didn't screen shot every move i did when i did the data transfer...

[light pond]

just open the transfer page. it should still be there if you didn’t open in incognito, didn’t delete cache, didn’t log out

[neat ridge]

i did open it when i clicked a link seem like it was incognito..

can i find it if i try to connect to PWG?

[light pond]

Hmmm. at the top right of the transfer page, click the human icon and log in ~~ PWG account if you still remember it ~~
my mistake. should be the sign in method that you did when you first transfer, not PWG account

[restive dragon]

Did PWG Remove the option to choose from DX11 and DX12 completely?

[neat ridge]

i hope the email i used wasn't changed by the guy who stole the account but HUGE doubts..

[neat ridge]

i was using google account

[light pond]

what do you mean stole? who?

[neat ridge]

idk, i lost all my data in every email account i possibly use to playu

games

And recently during the end of january, i got a mail from PWG speaking about a data RECOVERY to the name of BMW30000 which is NOT my account...

I didn't see the mail cause it went in spams

[light pond]

[neat ridge]

Or it is my account but the account robber changed the name

[light pond]

i dont see you posted any personal info in this discord server yet. did they steal in other games too?

[neat ridge]

first time i get data stolen in a game

i mean people already tried to steal my Epic games account but thanks 2FA connexion

and i had a 2FA connect to ToF too

But it probably got stolen when i created a PWG account.

[light pond]

have you tried to sign in transfer page with google account yet?

[neat ridge]

yes

says account does not exist

He probably changed the email

[light pond]

……
try to sign in with PWG account in the transfer page

[neat ridge]

I tried using evey mail i could think of in game and in the data transfer page

in game none have the data, in here one email work but it says not linked to PWG so it was probably the mail i used before changing to google for security

[light pond]

then can only ask CS to retrieve stolen account.
.
ask CS to retrieve your stolen account and link it with the email you are using to mail them as a PWG email/account
(show character id, server, screenshots, google account that you bind, any other bind method you used, logged in devices, first log in year/ year account created or any proof you have)

[neat ridge]

i sent them my IDU

But they ask also for data transfer proof

which is where i can't send them a proof

since they decided not to send confirmation emails...

[light pond]

did you say the account was stolen?
show them any proof you have

[neat ridge]

i told them yes the account was stolen i even spoke about the mail with the name of "BMW30000"

And i asked them where i could find the transfer proof since they didn't send confirmations

[light pond]

spoke about is not enough proof in my opinion. you need to show screenshots and any info you have

[neat ridge]

sadly i didn't record any of my gameplay sessions so i don't have that much proof, we'll see what they ask

[sterile moth]

how about a account that not link to Level Infinite Pass (only in email was linked, would that affect My transfer?)

[foggy ferry]

its taking too long....

[spice wedge]

Normally I don’t talk in servers but does this mean my data is transferred?

[light pond]

no. only successfully submitted request.
transfer in batches in #transfer-support

[light pond]

aren’t you in batch 1?

[foggy ferry]

:)))))

i "should"

[spice wedge]

Ok so do I have to wait in batch 2 for my account to be transferred?

[light pond]

idk when was that Tuesday

[spice wedge]

Yea I got the email last Tuesday

[light pond]

Feb 25th? so batch 2? march 3rd to march 7th

[light pond]

did you re-transfer?

[spice wedge]

Yes I did

[frosty portal]

I re-transferred
do you think it’s a problem? @light pond

[foggy ferry]

no... all my ids are matching :x

they never should go this way... they should just transfer data and keep login preferences and after in game just have some email registration and bid and not have it in opossite way :d

[molten haven]

Erm I would like to ask, is the data migration completed now?

[upper schooner]

@frosty portal the finally replied to me xDD

They said my old acc is not binding or transfered, so I have to do all over again

[frosty portal]

interesting
could you paste what they said exactly

[upper schooner]

Ofc

Dear Authorizer, we appreciate patience.
After verification, there are no characters with high-level associated with this Perfect World account across any Level Infinite servers. It is strongly recommended that you reconfirm the accuracy of your Level Infinite account binding. Once you have identified the correct Level Infinite account, please complete the account transfer on the official website:
https://tof.perfectworld.com/en-us/index.html
Thank you for your support and cooperation!

[frosty portal]

oh it’s that response

[upper schooner]

When I transferred it was indeed my correct account, so I guess it got lost when I created that new character

Or idk, I'll delete the pwg acc and link it again I guess

Still kinda doesn't make sense? Bc the pwg id they gave me matches 🤔

[frosty portal]

yeah it seems they are saying it will be ok if you re-transfer

[molten haven]

ok thanks

i think i need

[upper schooner]

Yeh, I'll do it again today

[molten haven]

help

[upper schooner]

Did you get your old acc already?

[molten haven]

I forgot my account was on that account

[molten haven]

no

any guys can help me find the acc？

[frosty portal]

nah, batch 2 transfer does not seem to be finished yet

[upper schooner]

I wasn't reading , so idk exactly what happened

[frosty portal]

you are in batch 2?

we are still waiting for them to announce the batch 2 transfers on twitter

[molten haven]

yes

But I'm not sure if I succeeded

Because I forgot which Google account I registered with.

[upper schooner]

😅I don't think any of us can help u if you forgot what google acc was

[molten haven]

no

i mean

I forgot which account I registered on

If so, could you help me check?

I can provide gmail

[frosty portal]

huh? you mean for LI?
I don’t think we can check that for you