technical-help

[thin ravine]

Ok, the thing is that I have already done the process, but I don't get any of the data.

[frosty portal]

when did you do it?

[light pond]

are you talking about SSR box that has yan miao?

in case you haven't done it: you need to sign in web event with pwg email and click the yellow gift box icon.

[thin ravine]

I did it a few minutes ago, now I have read that there is a channel where the dates of transfer waves are reported, because I chose the Spanish and Portuguese language I did not see this channel, thank you very much for your help!

[frosty portal]

you’re welcome!

[thin ravine]

[light pond]

is Wagner using the same language as you? his english is a bit hard to understand

[foggy ferry]

i got email by cs that i should be able to login....and it still doesnt work rip xD

[light pond]

screenshot?

[frosty portal]

yeah tell us exactly what they said

[karmic anchor]

Do any of u guys now why my game start from begging even though i transfered my account

[orchid scroll]

ya lo lei pero, aun asi no puedo recuperar mi cuenta ya envie correos a infinitylever,support, perfectworld y nada

[light pond]

check pwd uid in #transfer-support and sign in steps, if the same uid and correct "sign in with email" step then the problem is from their side. we have to contact CS and wait

[frosty portal]

also you can only access your account if you transferred before Feb 25th rn

[karmic anchor]

@light pond pwd uid is same

@frosty portal i transfered it on 19 January

[frosty portal]

did you check all servers?

otherwise yeah just have to wait, several people having issues

[light pond]

did you click “sign in with email” button in the new ToF?

[foggy ferry]

well they said that they checked my uid from back then and bind it to email

[karmic anchor]

@frosty portal only in region i am from ,in it every server start with new account

[foggy ferry]

maybe i have to wait longer xD

[frosty portal]

if you could copy the exact message that may be helpful (ofc remove any personal data)

sorry to hear it didn’t solve your issue though 😦 I really hope this gets sorted out soon

[thin ravine]

Probably

[sharp cloak]

Anyone know why my game would not do anything when I click enter on the title screen? I can enter the settings and stuff just clicking enter does nothing

[foggy ferry]

but is it again via that aihelp so no clue if is it automated msg or not xd

[whole hawk]

can someone help me find my server

[sharp cloak]

Nvm, it started working

[frosty portal]

do you have your old UID

[whole hawk]

today was my first day playing the game

i closed it an when I went back to play it strarted a new character

[whole hawk]

sadly no

[light pond]

we cant find if no screenshot. u can search 1 by 1 or start a new one since it's only 1 day

[frosty portal]

huh, interesting
my guess is you may have to wait for the next batch of transfers next week (old uid now linked to new pwg id, so it just needs to transfer) but idk

[whole hawk]

I did the transfer thing, and the rewards are claimed

[light pond]

is the email you using to contact CS the same as pwg email?

[foggy ferry]

ye

is it gmail

[whole hawk]

but I can find the character, I have been goin server by server but still cant find it

[foggy ferry]

well i do hope so Xd

[light pond]

click switch account (log out) and "sign in with email" again Copium

[sharp cloak]

Has anyone who couldn't transfer their account yesterday managed to get it working today?

[foggy ferry]

its over XD

[light pond]

there were 2 got accounts back

[foggy ferry]

i will just wait and hope...

[frosty portal]

I’m so tired of Frigg istg xD

[light pond]

lol delete it, too many personal info

[foggy ferry]

idc about privacy its fine

[frosty portal]

but yeah I bet it is just waiting in the next transfer batch
I’d wait til march 3 and if still not working contact cs again

[foggy ferry]

it will work it will work it will work

[light pond]

the world is scary. i got so many scam calls. probably the bank or websites leaked my phone numbers

[foggy ferry]

yeah i got also so many scam calls,emails etc but never fell for that i think

[frosty portal]

I’ve been getting more scam calls/texts too recently
“you owe XX in auto tolls”
I don’t even own a car…

[foggy ferry]

yeah some scams are like that

[sharp solar]

When I went to the level linfinite website and logged in, a white screen appeared. What is the solution?

[glad vigil]

Is there still issues with google logins? I'm getting 2 different perfect world ID's when verifying the transfer and logging into the game. Just goes back to character creation on my old server

[twilit pagoda]

Seems like it

[prime gate]

Day 2 of praying for everyone here 💖🙏

[mental silo]

its day 3 btw

[candid bay]

what is this third partz it wants to install like wont it ruin my pc or sum

[mental silo]

maybe

[candid bay]

someone said other games wouldnt work for them after getting it now im scared

[hasty tide]

in the game before i'm top up 2 digit million (Rupiah) 😫

[bleak belfry]

Already day2 waiting🤡still dont have any response

[meager tangle]

Try a different browser

[sharp solar]

I tried it didn't open

[heavy kindle]

ok how come my data didnt transfer when i did the account transfer

[livid beacon]

how do i know which server my character was transferred to?

[heavy kindle]

mine was on oasis and i cant find it

[magic berry]

some ppl say u just have to wait a few days to get ur data transferred

[livid beacon]

i can't remember mine
one of the servers in europe

[heavy kindle]

aww man

thank you!!

[magic berry]

mine was in solaris na and it made me make a new account so im waiting n i sent a ticket in

hopefully ur account isnt gone

[heavy kindle]

same

[twilit pagoda]

Yeah on twitter they showed the account transfer schedule

[livid beacon]

What if the transfer for mine doesn't work?
I really don't want to lose all of my progress

[twilit pagoda]

wdym doesnt work?

For the transfer all you had to do was login to the old tof on their website and then just create a pwg ID and that was it.

[livid beacon]

I don't know i can't find anything and I'm overthinking it and I swear I did it ages ago but I don't know at this point

[twilit pagoda]

Did you do it after the 29th of December?

Do you remember what email you used for your account? If so try searching for Tower of fantasy

If you can remember the email then go to the account transfer site login and check

[livid beacon]

I remember the email yeah
It's my main one

I did around the 27th of December
Maybe earlier

[twilit pagoda]

Did you take a screenshot of your PWG ID when you did the transfer?

[livid beacon]

Nope
It for some reason let me do it again earlier though
But I swear I remember doing it

[twilit pagoda]

Idk but if you just did the transfer recently then it won't appear till march 3rd to the 7th. That's what it says on their post oh but on top it does say it is a estimated time

[magic berry]

it should have sent u a email with the new pwg id

if u did it before feb 25 it should have been transferred

but apparently ppl ay just to wait till 7th or something

[livid beacon]

i did take a screenshot of my id just now from the website but that's all i have

i remember doing it way earlier so i either messed up or im remembering wrong

[twilit pagoda]

I mean try logging in right now? Before you login to your server go to account center and make sure both PWG IDs are 100% the same.

If your character still doesn't show when you logged into the correct server then just close it out and wait

[livid beacon]

yeah the id is correct both in screenshot and in game

[rare tide]

Mine also isn't working 'v';;;;

[twilit pagoda]

On twitter a player had the same issue as you where they had the correct region/server and IDs and their character wasn't showing then much later they replied that their character reappeared so one just has to wait.

[livid beacon]

I'll give it a couple more days
Thank you

[magic berry]

i already made a new char on the server i had my account in hopefully customer support can override this new account

[formal sand]

I have a question if I accidently hit disagree on the transfer, is there a way to undo that or at least go through with the transfer anyways?

[twilit pagoda]

uh Idk about that but you could try logging in again and retrying it may let you

[formal sand]

it kept saying i did not agree to go through the transfer

[twilit pagoda]

ah yikes uh well you can try contacting CS and letting them know that you do want to go through the transfer idk if it will work though

[formal sand]

[e-mail] why does this email not work?

[twilit pagoda]

Think that was by LI

New one is here #technical-help message

[formal sand]

thank you

[blissful glade]

Instructions to entergame?? (Pressing start dont work lol)

[wild summit]

they are really delaying the fix for some users, like i got a reply from them saying "our team is currently handling the issue, please be patiently waiting and try again from time to time" it was a day ago by now

many others with the same issue as me, the parental login window, have it solved already

[blissful glade]

Is there way to go straight into game and play :/

[neon lagoon]

Is transferring data already not available? I tried transferring my account but when I logged in to the game, it created a new character.

[light pond]

check steps in #transfer-support , if pwg email correct, "sign in with email" correct, server correct then contact CS and wait

[silver ginkgo]

can't perfect world games make so i can cross progress from my ps5 to my phone

[real junco]

Later in the year apparently

[hidden mason]

since i made the account after feb 25th i cant have the migrate mission completed because i had no progress to transfer right?

somehow my in game pwg UID and browser pwg UID are different lol

also is there a way to somehow find my email that is connected to the pwg UID that is in the game just in case? seems faster way.

[magic berry]

i found out my uid from a old screenshot i took a long time ago, would that be enough with a google play receipt to get my account back?

[vague cedar]

hello, anyone here knows how do i set the game to run in dx11 ?

[zenith summit]

I wonder how long until I can see my troublesome in-game mail, 3rd days already.. how come my UID is still 00?

[scenic shuttle]

im trying to submit my link data but when i hit confirm that tba just closes and nothing happens

[spark briar]

Try changing your browser, it worked for me on chrome

[scenic shuttle]

figured it was my adblock

[vague pivot]

i cant find my server like usually cuz they had ur name on top of it

[wary shuttle]

Because your server selector settings always show lvl 1 character

Nothing new

[wary shuttle]

the data has been moved to new servers, so the servers don't know you for know = don't show IDs or nicknames

but everything will be fine, you just need to contact CS and wait.

*even if they don't "answer anything good" for you, it doesn't mean they don't work

[fast cypress]

what to do with the error "Unfortunately we were not able to verify your parent or legal guardian's consent and we will not be able to provide the services to you." ?

[wary shuttle]

Did you get any form in your mail?

[vague pivot]

i found my uid mind you havent played since Lans banner and i found out im from solaris but it made me a new character instead-

[fast cypress]

form?

[wary shuttle]

If not, try opening the PWG main website and click on Pop-up icon

You should log in and fill out a form

Yes

If you are an adult and got that message, then it's a bug

Fill out the form and try to log in into the game again

If you get the same message, then you should contact CS

That's how I understand this bug

[vague pivot]

[wary shuttle]

That's great that you found it!

If you have the same PWG ID, but no character > contact CS and tell them that
If you have different PWG ID > you used wrong email

[fast cypress]

I don't understand anything... Where to go? if you're talking about where to confirm the country and check the boxes, then I stupidly did it wrong... without checking the age, and then did not set the parent mail

[vague pivot]

its cuz first my pwg id didnt match up when i used my apple id and instead i used gmail and it did match up but my pwg acc is linked with my apple id when i first transfered

[north matrix]

Same here. It's been 2 days and no response tho

[bleak belfry]

yea me too

[vague pivot]

this is so annoying 😭

[hasty tide]

Hard

[dusky prawn]

I got my character back, it turns out that I was using the wrong email. I do not know how that was possible because I always used only one email for TOF

[hasty tide]

I don't understand how yall use their apple IDs in transfer page

[hasty tide]

😔

[dusky prawn]

I don't know how that happened because I don't recall the transfer process asking for any email so I assumed it would have used the one tied to my account already but I think probably because I already had a perfect world games account before TOF existed so probably I was still signed in idk. still does not make any sense. If I check the old email that they say is tied to my account, I have no emails from TOF in that email, but the other one I do

[fast cypress]

thanks

[unkempt hinge]

Guys, my game on the PC is closing by itself before I can log into my account, does anyone know what it could be and if there is a solution for this problem?

[fast cypress]

"Role ID does not exist" ...

[wary shuttle]

could you send me a screenshot?

but don't show your private info

[fast cypress]

it's just that when I click on the link, this error appears and requires confirmation of actions on the site... And there's nothing else but a donation.

[wary shuttle]

oh, alright. Give me a minute

[fast cypress]

Unfortunately we were not able to verify your parent or legal guardian’s consent and we will not be able to provide the services to you. error

requires confirmation from the parents...

I do not know where to contact this at all, so that I can be reset there in order to fill out the form again...

[wary shuttle]

when you click on the Top-up icon, you should get this

and later this

if you didn't have it, please contact CS and explain the situation (+ give them your PWG ID and/or character UID)

Email: [e-mail]

or in game CS

[wary shuttle]

yes

try to log in

[fast cypress]

this

error

[wary shuttle]

ooooooooooh, i guess in your case it's not a bug

just contact CS

[fast cypress]

but I do not know how to deal with this in order to log into the game, I do not write anything, where and how to confirm something.

[fast cypress]

how do I contact them? I'm not good at it.

[wary shuttle]

just email them

[fast cypress]

Sorry, I'm a bit stupid, but where should I write this? 😄

[wary shuttle]

or yandex

i think it's better to ask in RU chat for help with email stuff

[upper schooner]

I just read this, by deleting the character (account) I made with the email I think I'm gonna lose my old account????

But tbh I don't think im gonna get it back, Twitter just replied to me and sent me to the customer service bot and that shit bot is not gonna fix my mistake lol

[frosty portal]

Yeah don’t do it just yet
I just wonder if it might be a solution if they can’t overwrite it and your old data is still with LI until end of april

[upper schooner]

im gonna wait 2 o 3 days more and do what u said

[calm urchin]

i was avaible loging(super old-account)(but somehow google-logins was empty), puted apple-account(as backup) do i need more links?

[upper schooner]

I mean, if my old data is with LI , I guess I can transfer "again"

[frosty portal]

Probably safest to wait until you hear back properly from CS though

[wary shuttle]

did you make sure it's your account?

[calm urchin]

yeah it was, only proplem was i cannot link my google-account to current(working one)

[bleak belfry]

did u get back ur acc now?

[frosty portal]

Nah

I actually went through the transfer authorization process again so now I am waiting to see if it goes through for the next batch

[bleak belfry]

yea me too just waiting and look if lost acc i will quit it

[gleaming quest]

Is Facebook still down? I am waiting for a week now to transfer my account 😂😂

[high pilot]

will this text changed if the transfer got through? cus I link on like 7 Feb? and dont got any confirmation mail

[upper schooner]

IF they even talk to me

until now I received 5 emails, all from a bot saying the same shit

"try logging through email insteag gmail" 🙄

[calm urchin]

yeah i got same submitted(but not confirmed)

[frosty portal]

I think everyone gets that

[bleak belfry]

yea me too here

[high pilot]

when did you guys linked?

[upper schooner]

if you didn't created a new character while trying to log with email like me , you're gonna be fine and get back the acc haha

[calm urchin]

mainpage

[high pilot]

I even forgot which region and the server i play on, which is hilarious, its been like a year

[bleak belfry]

i try but its not working

[upper schooner]

yes, bc is a bot, im waiting for a real person read the thing haha

[frosty portal]

do you have your old UID?

[high pilot]

yea, my web is the same with my login uid

[frosty portal]

oh I was replying to Dango xD

[high pilot]

ingame

[frosty portal]

old UID from before the transfer
like, on an old screnshot or something

it can help you find your server

[high pilot]

oh damn...

[bleak belfry]

where to find it out

its start at uid 16

[calm urchin]

there was numbers can lookfound google-sheet

[frosty portal]

it’s in transfer-support channel

[upper schooner]

you can't even create a new character?

[bleak belfry]

i can

[upper schooner]

ahhh, then youre having the same problem as others,
I guess with time you're gonna be able to see ur old acc

@frosty portal did u get ur old acc?

[frosty portal]

Nah not yet
I may not have fully completed the transfer in time
Waiting for next batch

[foggy ferry]

[bleak belfry]

yea waiting the batch 2 lets see

[upper schooner]

when is the batch 2?

[high pilot]

thank god, here is my old uid

where can I find the sheet for it?

[upper schooner]

thanks!

if theres people who didn't transfer their acc already, they can still do it?

[calm urchin]

#transfer-support

[calm urchin]

yes im in game

[upper schooner]

? u mean you just did?

[frosty portal]

yup Apr 25th (24th cause it ends at midnight) is the last day

[calm urchin]

only google-link(in progress) 🙏 (hope soon link up)

[calm urchin]

yeah

[gleaming quest]

I didn’t event transfer because Facebook doesn’t work it seems Facebook is down 🤷🏽‍♂️

I am waiting for that

[upper schooner]

lol really?

[calm urchin]

im using email-account

[upper schooner]

then I guess I'll do ur idea next week

[calm urchin]

got ping 30(new servers seems very stable)

[frosty portal]

we might wanna wait and see if someone else has tried it first xD

[gleaming quest]

Yup I always logged in Tof with my Facebook account and if I want to transfer with my Facebook account it says feature is not available try it later again and I am waiting for a week now 😂

[upper schooner]

i don't think someone did my same shit mistake xDDD

At least no one here seems did and I've been asking for 2 days haha

[upper schooner]

Ah, i think that's PwG problem

[gleaming quest]

This is the only answer I got from them and it’s not really helping me 😂

[upper schooner]

as I said, shit bot haha

[gleaming quest]

Yeah true hahah

I hope they will fix the problem soon

[calm urchin]

some know that SSR(pickups) ?

[wary shuttle]

what do you mean?

[calm urchin]

i get email for pickup SSR or someting

[wary shuttle]

do you want to know how to get it or you asking is it that SSR box from your email?

[calm urchin]

yes

or i need reloging in game for get that SSR Box

[wary shuttle]

Claude

Log in to the game and click Claim gift box

[calm urchin]

ohh in game thx

tryed pressed in website not worked

[wary shuttle]

[calm urchin]

[wary shuttle]

[high pilot]

right server and right uid but nothin, guess i have wait for the next batch

[wary shuttle]

contact CS and give them your PWG ID and explain the setuation just in case

[high pilot]

will do, ty :D

[timber python]

I tried logging again

It isn't working

I am in the right email and right server

Still can't get my account

Ayein

[wary shuttle]

i guess you need to delete google account with lvl1 and log in to the game using email login method

[timber python]

Delete Google account

What does that mean

I have to remove from device?

[wary shuttle]

give me a minute

a, wait

[gleaming quest]

@wary shuttle do you know something about the transfer with Facebook account? People and me have problem with the transferring with account linked Facebook 🤔

[wary shuttle]

did you log in to the game using google first or email?

[timber python]

Google

[wary shuttle]

log in to the google ToF account

check PWG ID. Is it the same as on your transfer page?

[wary shuttle]

i know, but i cannot help with Facebook related issues

[gleaming quest]

Yes thank you

[wary shuttle]

It's transfer page

[wary shuttle]

#standard-chat message

when you log in into your account using Google instead of email, it creates a new account

[foggy ferry]

then u probably mean this ?

[wary shuttle]

what are you talking about rn?

[foggy ferry]

i mean u saying the id which is shown only on transfer page and in the account center of the game when u login

[wary shuttle]

then yes

all 3 PWG IDs should match

If PWG ID in the game is different = wrong email

OR

= you logged in into the game using google/twitter before using Email login method

which created a new account with a new PWG ID

[wary shuttle]

In your case, you need to contact CS and wait for them to fix it

[foggy ferry]

oki thank you

[wary shuttle]

*because you have matched PWG IDs = you good

just make sure not to make a new character on your server, because it can overwright your data

just wait

[foggy ferry]

yea i insta alt f4 when i see Frigg...

[frosty portal]

for people who did that, do you think deleting it and making a new PWG account would fix it?

I've been trying to understand if the LI data is really "transferred" or just "copied"

[wary shuttle]

who made a new character... ah... oh...

[frosty portal]

Thamy and I think someone else the other day whose name I forget

[wary shuttle]

a, nonono

i didn't mean to ask who

[frosty portal]

I suppose no one really knows if the LI data is "deleted" right after it's transferred, or if it still stays on the servers til april anyways

[wary shuttle]

your data is still there

they will deleted it later

yes

but.. but

i don't know what will happen if you overwrite it

[frosty portal]

overwrite it with a new PWG account?

it would just give you a new PWG ID to link and transfer (and put you in the next batch)

but the question is, if your LI data is still there for that side
or if it is deleted as soon as you link a first PWG account

[wary shuttle]

my opinion, i don't know for sure, but you can overwrite it only if you have LI account connected to your PWG account and your PWG in game ID matches with transfer website page PWG ID

[frosty portal]

yes that part seems clear (you must get matching IDs on your end)
but can you actually overwrite it with your old LI account info? or is that info gone?

[wary shuttle]

hmmm

i don't know since we are pretty new to this transfer thing

only CS can answer for sure

since they have all your data and manage it

[frosty portal]

the only reason you would do such a thing is if your data wasn't actually transferred initially (lvl 1 char on your server) in which case I'd imagine you'd be fine with a new PWG account since people can still make accounts til april so the day you make the acct doesn't matter
but no one really knows what the problem is for people having that issue
was the data just not transferred and they will be put in the next batch? or was the data still "transferred" and just not showing up/accessible to them for some reason

I have been spending too much time thinking about this 😅

[calm urchin]

yeah they transfereted only banch1->there will be 5 more

[frosty portal]

I think we will start to get a better idea once the 2nd batch occurs

[wary shuttle]

i hope it did transfer since you have the same PWG ID

[signal lintel]

CS, Is NOT helping me out, but just giving the moost useless answers, I Just NEED To Know Which Game File I Need To Edit & what to type in to it, To Make The Game Run With DirectX11 and NOT USE DIRECTX12!!!
I have gone through 3 support cycles with no step further!
I am really Iritated & disappointed about CS, I esspected much better.

[wary shuttle]

but.. yeah.. i don't see what is going on there and what can happen later

[frosty portal]

I hope it copied, not transferred 😅
because if transferring immediately removes it from LI... a lot of people will be screwed

[wary shuttle]

at least copied, yeah

[frosty portal]

all I can say is that they are probably really slammed right now :/ I know it sucks but have to be patient

[calm urchin]

there is config-file to run game DX11 if want know about

location->"TowerOfFantasy_Global/HottaLauch/Config/config.ini" [game] cmd6=-d3d11

[weak spade]

I was patient on the first day, on the second, and now the third. While others are getting answers from the support service. I still haven't received mine. While others are looking for their characters - I, the one with everything is OK , can't do the most basic thing - log in to the game, because the damn PWG Bot refuses to send letters to Russian Yandex mail users. The support service also refuses to answer. Three days have passed. What's the problem with a living person checking the authenticity of an account and sending letters with a confirmation code manually to those who do not receive letters from the PWG Bot? What's the problem with adding a new verification method (by phone number? I don't know).

[wary shuttle]

okay, question. When you were binding your LI(Google/Twitter/wtc) account to PWG on the transfer page, did you get a code?

because if you got it before, you should get it now

[weak spade]

I made a transfer inside the game and it was in early January 2025 - and I didn't receive any letters from PWG not a single one @wary shuttle

[calm warren]

Since transfer im experiencing Massive lags in VA, FT ... basically anything group related. I heard it might be a ISP (Internet service Provider) issue but i feel like there might be a work around. i got a YT link for footage but cant post it in here. Anyone willing to take a look at it?

[wary shuttle]

you have made a PWG account without a code?

[foggy ferry]

yeah exactly this happens to me

thru game

no email nothing

but its all matching xd

[wary shuttle]

to log in you need a code

[frosty portal]

I wonder if you have to go through the transfer authorization process again in that case

[wary shuttle]

how did you get in without it

[weak spade]

@wary shuttle Yes - inside in game

[frosty portal]

apparently there was a difference between signing up for it (agreeing to it for when pwg was ready) and actually transferring
so make sure you know with 100% certainty you transferred. I would check all old email accounts again

[wary shuttle]

i think they just didn't transfer

they didn't make an account, my guess

they had to get a code to log in and continue binding accounts

[foggy ferry]

i did transfer back then in game and no email from nothing
when there was patch transfer i login normally by email and it send the code but before nothing arrived

[wary shuttle]

hmmm

[frosty portal]

I went through the authorization process again so I will let you guys know next week if I was transferred in batch 2

[weak spade]

@wary shuttle Just press " confirm " button. Any way - even if you try to create a New PWG Account now, you will not receive a letter with a confirmation code to Yandex mail

[wary shuttle]

because sometimes you don't receive anything, it all depends on what email you use

the code thing is just a test

if you don't get it, you switch emails until you find the one which receives a code

but idk why you didn't get it on transfer page

hmmm

[foggy ferry]

well lets hope cs will cook and fix problems

[wary shuttle]

yeah

[stable jolt]

How i can login in android version? Game sad, that my email "not correct". As i can understand, trubl in "-" symbol in domain name. How fix this?

[upper schooner]

did you deleted the acc in central account or just directly authorization?

[weak spade]

Why can I log in on this page? Because Level Infinite sends letters with a confirmation code to Russian Yandex mail users. why doesn't PWG do this????????

the answer is simple - incompetence of employees

[wary shuttle]

you had to see this on the transfer page too tho

[weak spade]

link plz

this ?

[wary shuttle]

you won't see it since you already connected your LI account to PWG

[wary shuttle]

It's event page

but it's the same login popup

[wary shuttle]

you had to get this on the web page and in game before clicking "link/transfer"

[weak spade]

@wary shuttle In any case, to enter anywhere, into a game or a website, a Confirmation Code is required - as I already said, PWG does not send letters to Russian Yandex mail users

[kind crag]

i think most people don't get it, if u transfer a third party login it's getting a normal email account means you need to login with normal Email Login and not any of this third party logins

[wary shuttle]

and that's why you shouldn't bind your account to yandex email

if you don't get a code, you another email

but it's late

we, mods, sadly cannot help with this issue

[frosty portal]

yeah it shouldn't have let you sign up for a PWG account without a code

[weak spade]

acc gone - Press F

[wary shuttle]

this

[frosty portal]

I wonder if you would need to contact LI somehow and ask them to transfer that account to a different type of email

[wary shuttle]

that's why i'm confused

[frosty portal]

It seems like LI allows Yandex and PWG doesn't, if that's what you're saying

[wary shuttle]

they first need to unbind his account, yeah

[weak spade]

Thx You !

[wary shuttle]

again, only CS can help

[frosty portal]

yeah I deleted my first account (google account)
then did a new one, then went through the authorization process page again and got the email, have matching IDs

I think I never went through the process fully with just email (I think I had just signed up for it when the announcement first appeared in-game, don't remember)
at the time (2 days ago) people were saying the transfer was instant so I was concerned, but then they released the batch transfer schedule

[wary shuttle]

not gone, still there until the end of April

[weak spade]

@wary shuttle I can't do anything anymore. What's the point of waiting until April?

[wary shuttle]

not "waiting until April", just wait for CS help

[compact bramble]

How do I figure out if my account has been successfully transfered?

I'm a returning player. At the moment, I'm unsure what email or service I used to login with. I tried logging in with the email I used for the account transfer, but it ends up at the starting sequence where you select your character

[frosty portal]

check transfer-support channel and pins, lots of good stuff in there

make sure your IDs match, otherwise try different email

also only people who transferred before Feb 25th can access their accts now

[compact bramble]

About this, I actually don't know the IDs and whatever. I don't even know if I did transfer way back since it was apparently available since last year. I can't remember when I last played too.

How will I be able to figure out what account I used to login previously?

I do know what my UID is, but that's the extent of it. As for the email, it could be Google or Facebook, but I use a couple of emails for Google as well

[frosty portal]

check in-game ID and the PWG ID on the transfer page (there is a guide in transfer-support channel with images)

I don't think there's a way to know what account (email) you previously used for LI, just have to try them all (maybe look if any of the emails have previous emails from PWG confirming your transfer request)
it is also possible you may need to go through the authorization process again and wait for batch 2 (March 3rd)

[candid bay]

the game is insanely laggy for me, idk what to do, i have a high end pc..

[true pine]

Yeah so confusing.

[true pine]

If you have ray tracing turned on, I'd turn that off.

[candid bay]

i have it off sadly

when i had amd there was no issue but ever since i got an nvidia graphic card its so bad

[true pine]

Turn down any sort of texture filtering or anti aliasing. Don't have to turn it off just put it to its lowest setting.

What kind of Nvidia card though cuz that's wierd

[compact bramble]

I don't think there's a way to know what account (email) you previously used for LI, just have to try them all (maybe look if any of the emails have previous emails from PWG)
So far, I'm checking my email and it seems like there's only 1 account that's been receiving emails from the game. Is it safe to assume this is the account I've been using? ( attached image contains the message I received )

it is also possible you may need to go through the authorization process again and wait for batch 2 (March 3rd)
I personally don't mind. The account just has sentimental value for me since I did play ToF for a decent amount of time before dropping it. I did actually only try the transfer a few hours ago but I actually don't know if I've ever done it before as well.

[frosty portal]

if you just did it a few hours ago, you should have gotten a confirmation email from PWG

[true pine]

The transfers not instant.

[odd brook]

pls help I installed the game, after opening the game it goes up to 100, then a black screen appears and the game closes. The same situation happened in the previous launcher, but it opened after selecting directx11 from the launcher. Are there any settings in the current launcher settings like the previous launcher? What should I do?

[true pine]

You will have to wait sadly.

[true pine]

Update graphics drivers.

[compact bramble]

No, no. What I mean is; I'm looking at my inboxes and all Tower of Fantasy content is in my main gaming email. This is also the same email that I used for the transfer but I'm not fully certain if this is what I actually used to login before

[odd brook]

Level infinite launcher was also working, I selected directx 11 from the launcher and it opened. But it doesn't work in the current launcher. Nothing changes.

[frosty portal]

oh, you mean your login for LI?
then yeah probably the one that has your 2022 ToF emails
no way to be 100% certain afaik but you could always try contacting CS

[true pine]

Again I'd recommend updating your graphics card drivers.

[odd brook]

I cannot even send the wrong e-mail, even the e-mail given by the developers. I'm stuck in the middle.

I don't have a graphics card, I play via onboard.

[compact bramble]

About the Character UID. Is this only available after the transfers are successful?

[true pine]

Intel or AMD? It'll still have a driver

[odd brook]

intel

latest version

I deleted and reinstalled the game for the 3rd time.

[true pine]

Ok at least it's a newer one. If you know what version of Intel graphics you have search for it in Google with the word driver at the end, you're gonna want to look for an official Intel website, they will offer newer drivers

Or if you know what Intel graphics you have I can search it for you and send you the link

[frosty portal]

you mean if there is a way to see your old in-game UID?
no afaik
you could try checking any old screenshots you have

the PWG ID is most important (it needs to match on the transfer page and in-game)

[true pine]

I don't think the PWG ID and the in-game ID will match.

[frosty portal]

ah I meant the in-game PWG ID

[true pine]

Like the actual UID

[compact bramble]

I mean, is there a way to check if I transferred the right accounts.

I know my old UID though

[frosty portal]

yeah it is not the same as your old UID

[odd brook]

Intel® HD Grafik 530

[true pine]

Well how did you log in before?

[frosty portal]

oh I think I understand now
like if your LI "current account" ID is the account you want to transfer?

then no way to see that sadly 😦
cause the LI ID and the old UID are different

[true pine]

For example when I log into the account transfer website with my LI I get an ID. If I sign in with my steam into the account transfer site, I get the same ID as my LI

Cuz I linked all my accounts

[true pine]

Ok gimme a sec

[true pine]

Do you mind if I DM it to you?

[compact bramble]

Yeah, about that... As I've previously mentioned. I'm actually unaware of which account. I do have a tendency to bind multiple emails to a single game account. ie; Facebook and Google.

But in this case, I'm not sure which I specifically used.

Is it safe to assume that the prompt for transferring can't happen if there is no LI account in the first place to begin with?

Meaning; if I used the wrong email, I shouldn't have been able to get a transfer prompt

[frosty portal]

Are you able to log into LI on the transfer page?

[odd brook]

My system doesn't support it, don't bother if you don't mind.

[true pine]

Well log in with all your account into the transfer website and record the account ID yoi get, not the PWG one but the other. If they all match you're good. If you get different IDs well, you got a different email somewhere

[true pine]

Alright, well I tried. I guess DX11 mode doesn't work.

[frosty portal]

the "current account" number? that is supposed to match something?

[true pine]

Though the Intel HD 530 should be DX12 compatible

[compact bramble]

I was able to, yeah

[frosty portal]

the PWG ID on transfer page must match the PWG ID in-game
but I don't think the current account number shows up anywhere else...

[true pine]

No I just used it to see if my accounts were linked.

[odd brook]

Does anyone know when they can bring it? Do I have to wait?

[true pine]

Like I said, if I log on with level infinite, I get an ID, if I log in with steam, I get the same ID as my level infinite, if I log in with GMail I get the same ID as both my steam and my Level infinite.

[frosty portal]

Ohhh right, makes sense

[true pine]

If I would have been told to do the account transfer a 2nd or 3rd time I'd have known my accounts weren't linked

[frosty portal]

yeah I logged in with Google gmail on my PC and then directly with LI on mobile and my current account number is the same

[true pine]

So yeah there you go.

I don't have my account yet cuz I did the transfer late, but since everything matches I'm assuming I'll be all G.

[frosty portal]

🤞

[true pine]

No idea sadly.

[compact bramble]

So ... what happens with this? ( image 1 )

For context: I tried logging in with a Google Account instead of an email at the login form ( image 2 ).

I originally logged in via login form. They use the same email, it's just that one was done via Google, and the other is the login form. What should I do in this case?

*Facebook login isn't available either, which I'm fairly certain that I have binded on basically all my gaming accounts

[true pine]

Email customer support.

[frosty portal]

you could try using any other emails

but if you've already done that then yeah not sure what else you could do...
wait, it works via the login form but not via google? then yeah could be an issue with account linking, would need to contact cs

[odd yoke]

is it possible do Link the level infinity account to another email ? like, the email from my old account it s the same i used to create pwg account, maybe that s the problem with char not getting transfered ?

[compact bramble]

Is Discord alright or do I specifically have to use Gmail?

[deep smelt]

it is not a safe game at all. if it updates you lose your account

[true pine]

I never tried it before, I just emailed their support email.

[frosty portal]

would recommend the email

[frosty portal]

when did you do the transfer?

[frosty portal]

your account isn't lost (at least not until end of Apr)

[odd yoke]

1 week ago, also did it again on feb 25

[frosty portal]

"did it again" you mean to a new PWG account?

cause I don't think you can transfer twice to the same account

[odd yoke]

like, logged in on my only level infinity account

on the transfer page

[frosty portal]

you got confirmation emails of your transfer request each time? or just the first time (I presume)

if your IDs match and you have checked all servers, have to contact CS with your info and wait

[odd yoke]

yep, just confirmed, but now is just showing this

[frosty portal]

yeah but what date did you get the confirmation email(s)

[odd yoke]

yes, all SA servers

[frosty portal]

cause if you just confirmed it on the 25th then you will be in the next batch (March 3 batch)

[odd yoke]

1 week ago

[frosty portal]

and you logged into the game via email, right? (not google/fb?)

[odd yoke]

oh, like, they are transfering it by batch to batch ?

[odd yoke]

yep, email

not any other kind of login

[frosty portal]

anyone who transferred on or after the 25th is in the next batch, yeah
but if you did it before then you are having an account issue, just email them

lots of folks with the same problem

[true pine]

yeah the transition hasnt really been smooth.

[deep smelt]

There is no moderator to help you exactly. Only bots know how to post which doesn't help you at all.

[odd yoke]

hmm, like, i transfered it one week ago, but on feb 25, i was able to login in, but still no character... so i went to transfer page and i was able to do the transfer again :v, also the event page got like i never did the tasks, then some time later after i transfered again, it returned back to normal

so i probably am on the second batch ?

[true pine]

well what im wondering is if some accounts just happened to get missed for the first batch.

[frosty portal]

yeah try again next week
still can't hurt to reach out to CS in the meantime

[timid tartan]

hello everyone, please how can i launch the game in directx11, the option is no longer persent in the new launcher ?

[true pine]

i think the options been removed.

[odd yoke]

yeah, i've contacted them already inside the game with the ''costumer support'' option

also waiting them to analyze it

[timid tartan]

dx11 is the only way for me to play with more than 20 fps...

[true pine]

only other thing i can recommend is making sure your graphics drivers are updated

[timid tartan]

it was the same with the old version, with dx12 unplayable, with dx11 super fluid...

[true pine]

make sure your graphics drivers are up to date.

[sonic flume]

is there a way to swap accounts with the Steam version? Since it automatically logs me in...

[kind crag]

@sonic flume

[sonic flume]

there's a sign out option there now? Last I remember, we could only quit game

[sonic flume]

perfect

thanks

[kind crag]

wondering what happened with the ToF Icon on steam lmao

[native glacier]

Is it normal the support via mail is taking too much time ? (7 hours after and still have no news)

[kind crag]

well i think u ain't the only one

and the support are humans as well they ain't fast

[frosty portal]

yuppp
they are gonna be slammed for a little while

[true pine]

no idea lmao i noticed that too

[brave crag]

60 years later

[sleek stream]

Is there any other way to transfer my account other than via the website?

The page is just not working 🥺

[desert helm]

have you tried google chrome and disabling adblock?

[sleek stream]

I did, but it still didn't work on my PC. I just opened the link with my phone tho and it works

[odd brook]

I haven't entered the game yet, my account shows as level 1. Do I need to log in or wait?

[light pond]

if you see pink girl / tutorial, close the game. dont create new character / name

[odd brook]

Start screen I did not log in to the game.

[light pond]

wait... did you tranfer yet?

or new player?

[wary shuttle]

Check https://discord.com/channels/932906923236401182/1344023421410869359 first

[odd brook]

It says I made a transfer request and your request has been submitted.

[foggy ferry]

then u might wait for 3 april i think ?

[wary shuttle]

mhm

[frosty portal]

when did you make the transfer request?
if you just did that now then you will be in batch 2 (march 3)

[desert helm]

awesome!

[odd brook]

I looked at the transfer support section. It appears in 3 places. Should I log in to the game?

[wary shuttle]

You can try

use email login method, find your server and press enter

if no character, contact CS and provide them PWG ID (but only if you transferred before Feb 25)

[odd brook]

I did it before February 25th.

[wary shuttle]

ye, just log in

[frosty portal]

good luck! let us know if you find your char

[wary shuttle]

[odd brook]

Is it possible if any server is chosen?

[frosty portal]

no, you will need to find the previous server you used

[odd brook]

The last login server does not appear.

[frosty portal]

yeah it doesn't tell you

[true pine]

yeah it wont show till you log into the right server

[odd brook]

I don't know.

[frosty portal]

if you have your old UID, there is a spreadsheet that can help you find it in transfer-support

otherwise, have to try 1 by 1

[lost rock]

Should your current UID be the same as it's always been?

[wary shuttle]

yes

[odd brook]

I have to try all the servers one by one, right?

[deep smelt]

This is not helpful. Do something real, don't be a jerk.

[lost rock]

Would anyone be able to see if my character still even exists on NA Frontier?

[wary shuttle]

@deep smelt relax

[frosty portal]

first check for old screenshots that may have your old UID on them

[lost rock]

This is an old screenshot from like 2 years ago.

[wary shuttle]

we will not be able to find you

[true pine]

bruh we dont own the game, we just players like you.

[wary shuttle]

until you transfer

[lost rock]

........

The transfer didn't work though

[odd brook]

I don't know the old UID. How can I find out? Can I learn through the in-game username?

[wary shuttle]

please, check https://discord.com/channels/932906923236401182/1344023421410869359 first

[frosty portal]

don't think so sadly

[odd brook]

When I find the right server, will there be a character trailer, character creation etc.

[wary shuttle]

if you have already contacted CS, then wait

[foggy ferry]

for example if u had some friend or guy who sent u gift so he have your old uid

[wary shuttle]

[true pine]

no

[wary shuttle]

there will be a loading screen

and after that you will see your character

[odd brook]

Should I try them all one by one? It won't be a problem, right?

[wary shuttle]

ye, you good

[foggy ferry]

just alt f4 when cutscene of frigg

[true pine]

as long as you Alt+F4 the game and dont create a name youre good

[deep smelt]

there is no moderator on this game

[odd brook]

ty

[foggy ferry]

u can write email to,if u have issues

[wary shuttle]

so what's your point?

[tight pendant]

I can't access my account

[odd brook]

Thank you for your help, I found my server, I remembered it while looking at the server names, thank you all.

[wary shuttle]

please, check https://discord.com/channels/932906923236401182/1344023421410869359 first

[vague granite]

That transfer baths right or here has been any notice about delay? 3 account transferred 24 Feb, but all account clear still without any ToF characters

[frosty portal]

don't think there have been any other announcements for the batches

[deep smelt]

that I can't recover my ios and facebook accounts

[wary shuttle]

[true pine]

sounds like an uphill battle. lmao.

[wary shuttle]

[deep smelt]

that I can't recover my ios and facebook accounts

[tight pendant]

I'm in batch 1

[tight pendant]

But not transferred

[frosty portal]

try all the other troubleshooting methods in transfer-support channel (check email/IDs, check all servers)

[vague granite]

Yes, that what about I talk

[foggy ferry]

write email to if u have any issues

[frosty portal]

have to email CS then with your info and wait

[vague granite]

Here anyone who did transfer after server shutdown & before 25 Feb. Do you got your ToF account already?

[true pine]

no.

or. i dunno

kek. i did it on feb 25th.

[frosty portal]

so people who transferred on Feb 23rd-24th?
good question actually

[tight pendant]

Idk Why they made this so complicated

[light pond]

doubt they will check this channel again if they succeeded. ask in #standard-chat
i transferred before Li ToF is down

[frosty portal]

still no luck?

[velvet current]

anyone not able to claim the ssr selector in the web event?

[light pond]

click the yellow gift box icon

in web event page

[velvet current]

I claimed, but didn't get mail box

[brave crag]

is it normal for bot to not respond in 2 days?

[light pond]

it's not instant. how long have u waited?

[calm urchin]

yes in game pressed gift box icon

[velvet current]

already did, but didn't get any mail

[calm urchin]

then is mismash id

[light pond]

#transfer-support
click "sign in with email" and type that PWG email. wrong PWG uid

[calm urchin]

[tight pendant]

Both I'ds numbers are deferent

[calm urchin]

for me was istant

[light pond]

did you click "sign in with google"?

[tight pendant]

Ok I try

[tight pendant]

Yes

[light pond]

wrong method then

[real junco]

You have multiple accounts?

[calm urchin]

game id, PWG, website all was same PWG ID (my case)

[velvet current]

this is from my friend screen, not my alt

[real junco]

See if the PWG UID in the top right corner of the event page matches your account. I'm not sure what else it could be besides that

[light pond]

they asked how many servers / characters do you have because only 1 server will get the free SSR

[velvet current]

ooooh

[real junco]

Yup

[velvet current]

okay my friend might have messed up really hard

[light pond]

o7

[calm urchin]

o7

[twilit pagoda]

Most recently used character gets those rewards

[frosty portal]

sign in with email and if doesn't work, delete the google account

don't worry, your data is saved on LI til end of april

[light pond]

sigh devs should just remove other sign in methods until people got in the game and bind

[twilit pagoda]

https://tenor.com/view/nono-lindalee-scooby-doo-gif-18309772

[real junco]

That sounds like a lot of effort though. Removing it for a moment, then putting it back soon after 😦

[light pond]

less effort than solving millions of confused players mistakes

[real junco]

I dunno about technology, so I'm probably wrong lol

[twilit pagoda]

If anything they should put the instructions on the latest section of the launcher with a giant red circle saying <------- READ THIS 😆

[real junco]

Or just a bunch of arrows pointing to 'sign in with email'

But then... you know there would still be players who didn't pay attention to that 😦

[twilit pagoda]

yeah 😆 😭

[light pond]

that's why i said remove it until players bind

[frosty portal]

"arrows?? what arrows??"

[real junco]

Me thinks some would still find a way to do it wrong 😦

[light pond]

the only thing they could do wrong is capitalized some letter in PWG email

[real junco]

Enter the wrong email, incorrect spelling?

[light pond]

oh wait the 18+ yo check box kekw

[real junco]

Thaaat too. Seems to be catching out alot of players as well

No one reads these days... it's a dying art 😦

[true pine]

yeah im illiterate.

[shut yew]

it is a gacha game, what do you expect?

[frosty portal]

"this sign can't stop me cause I can't read"

[true pine]

now youre thinking with portals

[real junco]

Waaaaait... how are you reading all these messages then???

[true pine]

Yes.

[true pine]

Very lucky guesses.

[shut yew]

asked his mom of course, which is why he still need the guardian permission

[real junco]

That's some crazy luck then ^^

[true pine]

it doesnt translate into gacha luck unfortunately.

[real junco]

Never does...

[tight pendant]

Ohh thanks I'll definitely try that way

[light pond]

sign in with email didn't work?

[tight pendant]

I'm not getting verification code rn lol

[light pond]

check junk mail or spam

[old spoke]

if you login with lv 1 character then your transfer request progress is still ongoing on Level Infinite side

[unborn breach]

how i can unbind google account

[old spoke]

also i dont understand why Level Infinite as prev publisher was so quiet about this transfer shenanigans , the announcement was made in december.
they have months away, not even follow up information about transfer is made to email.

they have 3 months, they settled with very simple transfer page without any additional information added, was transfer success or no ?

smh

[tight pendant]

No, It didn't work 😭

My character is not there

[tight pendant]

Sorry it worked after restarting game
Thanks

[frosty portal]

I don’t think you can currently

contact CS

[wild summit]

this is getting ridiculous

now this is what i get when i try to login

instead of the parental windows, its just stuck in a white screen

they have to give us 1000 dark crystal for all these troubles, they must

[drowsy creek]

Hiya, is there anyone from official support in this discord? I've tried contacting both the bot and official support email at [e-mail] but no luck

[wild summit]

they are taking a very long time to respond mails

@drowsy creek

[drowsy creek]

[wild summit]

i just fixed that screen deleting cache files on hotta log local data, but im still getting the previous parental windows, so its the same thing

[hasty tide]

[woeful loom]

SO I didn't see that we needed to transfer accts,,,, the portal isn't working for me still can I get my account transferred pls;w;

[frosty portal]

make sure you are using the right url https://www.toweroffantasy-global.com/events/accounttransfer/en/index.html

[frosty portal]

it’s possible you aren’t on the “en” version

[light pond]

[blissful glade]

Specs?

[twin musk]

si

[hoary yew]

i dowonolad steam version game i dont find server estrela

[wary shuttle]

It's in EU, just scroll down

[hoary yew]

how unbind steam account>

write to support?

[wary shuttle]

yup

[hoary yew]

how long to wait for a reply

[wary shuttle]

depends

usually a day or two

[woeful blade]

i transfered my account and i can't find my character, is there a way to see your active characters? like which server i played on, i was thinking it was on excalibur eu but there is a new character there

[hoary yew]

scroll down

[woeful blade]

i loged in the excalibur server but there is a new character

not mine

[hoary yew]

how to change your look?

[wary shuttle]

check this https://discord.com/channels/932906923236401182/1344023421410869359 first

[hoary yew]

write supp

[wary shuttle]

backpack - outfit

[fleet prawn]

how do i use the customer support discord bot? i dont see my character even though i transferred ages ago

[frosty portal]

best to just use email

[fleet prawn]

yeah i guess thats my only choice since the in game support bot and discord bot havent been set up to handle transfer issues

[frosty portal]

yeah their twitter post said to email them

[fleet prawn]

do you know how long it takes to receive a response by email?

[frosty portal]

usually 1-2 days

but they are pretty busy rn with so many people have the same issue

[fleet prawn]

oof, thanks for the info

[frosty portal]

so it may be a little longer
good luck!

[bright sparrow]

They better give the steam-shafted, a fat bonus for this sheist. Didn't know you can't log in through Steam, on the new launcher, despite the fact that the website stated that my Steam account was successfully fused with that of PWG. Evidently not.

[north matrix]

It's been 3 days and I've got only system message as response Let us know if u succeed

[frosty portal]

yeah I wish they would have more people answering

[fair eagle]

So, when I press this screen

It takes me to this screen

But it's all white and just loads, been sitting here for 10 mintues waiting

[wary shuttle]

switch to a browser

[subtle garnet]

I have tried to send an email, but they only ask for "PATIENCE" and I see little help from PWG.

[fair eagle]

Browser doesn't react when I press "Support now"

[wary shuttle]

in game browser?

i'm talking about a normal one

[fair eagle]

A normal one, yes, Opera

[wary shuttle]

then change to a different one

or use in game event page

[fair eagle]

When I have linked my two accounts, can I just log into the event start doing it? or do I have to wait for them to accept my link?

[frosty portal]

did you just link them today? (I assume you mean transfer LI to PWG)

if so you will be transferred in batch 2 (starts March 3rd)

I think you can click around the event but you can’t get the rewards yet in-game afaik (could be wrong)

[wary shuttle]

It's recommended to claim rewards in game

*after your transfer

[steel robin]

In the event glistening Stars I purchased Venus lucky card but it did not activated

Any idea how I connected the support team to fix it ?

Contact *

[wild summit]

@fair eagle try deleting cookies and cache of your browser, but keep in my mind by doing that you are login off from every webesite you are logged in

[real cradle]

its stuck at 1%

[twilit pagoda]

???

That looks like the old launcher

You need the new one

[real cradle]

oh...i didnt update the game in a year or more

i was like hmmm lets fire the game up and see how its doing

[twilit pagoda]

Make sure you transfer your account first

Check pins to see how full guide there

[real cradle]

where do i get the new launcher ?

[twilit pagoda]

New website should have it

Just type tower of fantasy on your browser and it's the one that's red

[real cradle]

gocha

[twilit pagoda]

https://discord.com/channels/932906923236401182/1344023421410869359

[subtle ridge]

I synced my tof account with pwg but my account is still level 0, it's not synced. Can someone help me?

[twilit pagoda]

They moved stuff around so the whole guide is there on that channel

[twilit pagoda]

When did you transfer it?

[subtle ridge]

Around December

[twilit pagoda]

Hmm then it should have already transferred you sure both PWG ids are matching? Correct server/region?

You logged in using email?

[subtle ridge]

i did log in using email

[woeful loom]

Oh my god

[twilit pagoda]

Does the ID in account center and that of the transfer page match?

[woeful loom]

It's because my phone is in italian

Thank you wtf 😭

[twilit pagoda]

Lol 😅

[frosty portal]

yw!

[subtle ridge]

they don't match 😦

[vague pivot]

transfered id matches my pgw but it started a new character 💔

[frosty portal]

do you have multiple emails? try using another one

[frosty portal]

when did you transfer? do you have an email confirmation

[subtle ridge]

i already did, im sure of the email i use, it says on the pwg website that the account transfer has already been submitted. buut when i logged in to tof, the user id dont match and it starts a new character

[vague pivot]

21 and yes i have the email "Your Tower of Fantasy Data Transfer Request has been succesfully submitted"

[frosty portal]

did you type the email (not copy paste)?
apparently that has worked for some people

[frosty portal]

did you check all servers? you may have to scroll down to see them all

otherwise have to send an email to CS w/ your info and wait
lotta folks with the same problem sadly

[vague pivot]

i have my uid and on the transfer suppor ttheres a list of UID of which server ur possibly in and its solaris

and its a new account

[frosty portal]

oh nice I was on the same server

[molten haven]

I agree to how long I need to wait before I can use my previous account after transferring my account

[subtle ridge]

i did type it yes

[frosty portal]

next batch starts March 3rd (schedule in transfer-support channel)

[molten haven]

oh

[subtle ridge]

i did

[molten haven]

So I need to wait until March 3rd to play the game, right?

[subtle ridge]

is it the same for me?

[molten haven]

If there is already a game user in my account, will it be affected?

[frosty portal]

yeah just have to wait then :/ supposedly they are aware of the issue and working on a fix

[vague pivot]

oki 😭

[frosty portal]

hmm typically the mismatched ID has always been an error on the user-side but you can always reach out to CS if you want
I can check if anyone suggested other troubleshooting options

[subtle ridge]

can i have a link to the customer support please

oh if you can check, then please do

[frosty portal]

you mean if you wanna make a new char on the same server while you wait?
tbh no one knows if that will prevent it from overwriting it or not
I wouldn’t do that, just to be safe

either make a new char on a server you know you haven’t ever used before
or just wait til march 3

[frosty portal]

[e-mail]

oh - you have always only used email to log in?

never google/fb/etc., not even once?
cause some people have issues logging in with just email afterwards if they did that previously

[molten haven]

I chose to wait for March to get my account back.I'm just worried about whether I can successfully get my old account back

[frosty portal]

Yeah that is probably safest

Well yeah bad news is plenty of folks are having issues getting onto their accounts ngl
But the good news is all previous data will be held onto by LI til end of April
So even if it doesn’t work right away there will be plenty of time to go through CS. nothing is “lost”

Still, most likely it’ll work for ya!

[subtle ridge]

for this account i only binded it with email

i emailed the cs, i will just wait for their reply, thanks!

[frosty portal]

good luck!
worst case you could probably delete the PWG account anyway and try to go through the process again
but yeah wait for a CS response first

[molten haven]

Is there a way to delete the new account that has been created?

[frosty portal]

you mean you made a char already? or you just tried to log in?

and yes it is possible but most likely not necessary or even a good idea without more info

[molten haven]

mybe is tried to log in

[frosty portal]

if your IDs match then no need to delete it
just wait for the batch 2 transfer to start

[molten haven]

Because yesterday I agreed to transfer my account and thought it would take effect immediately, so I chose the server and tried it.

[molten haven]

ok

[spring niche]

Is there a way to see our old ID from the previous game? Or server your character was on??

[real junco]

Take any pictures in game? To ask about functions, or share the Mysterious vendor?

[twilit pagoda]

https://tenor.com/view/yoda-star-wars-gif-10940865116650073754

[formal fox]

im not transfer yet
the link is

so my acc is gone ?

[native frigate]

5 batch from what I know

Source @silk birch

Btw when bro TMN uploads antoria guideline

[spring niche]

:T How do I see my old server I was on? Is that even possible anymore

[mental silo]

by checking each one in your region

surely u know ur region right

[silk birch]

I haven't even pulled for her yet

[zealous bison]

How long I should wait for transfer character?

[celest hedge]

change "vi" to "en" .....

[prime gate]

GUYS IM STILL PRAYING FOR EVERYONE HERE.

[celest hedge]

check out #transfer-support

[wary shuttle]

@deep smelt I warn you, please stop saying stuff like you usually do. It won't change anything, you're only violating the server's rules.

[wary shuttle]

#transfer-support message

[wary shuttle]

If you were with us before the 2024 server merge (not transfer), then check https://docs.google.com/spreadsheets/d/1H-3nc7eST2Qi-UcF-5ApCqQUiTefUsP1mTGsOrUqUcA/edit?gid=0#gid=0
If not, try to find old screenshots, maybe messages or, how Nameless said, join every server

[snow vale]

Has there been any change about the missing accounts? Maybe just log in into your old server after you confirmed the ID is correct, that suddenly gave me my account back on (I think) third try

[candid bay]

4070 ti

i think

no wait

4060 ti

sorry

[upper schooner]

@frosty portal I got the same bot reply from CS xD I def not gonna talk with a real person

[frosty portal]

Keep trying, I think eventually you will get a better response

this morning I got “If you are still unable to find the character by this way, please offer us the screenshot of the account transferring details like the picture below, so we can make a further investigation for you ASAP.”

that is probably a bot too though lol

[bronze dust]

Done it few times. Nothing happen

[upper schooner]

Yeh, I sent a ticket again

Bc I really need someone reading the part I made a new character with that email

[bronze dust]

I guess it will take a few weeks but still I doubt player will wait that long

[frosty portal]

I also got an email overnight “Please receive your [Pre-Registration Gift Code]!” did anyone else get that randomly?

[rare hawk]

does anyone know if they did server merges or some sht? cause the old crew i was in was Jura tempest and its kinda obvious which server that is in but my char isnt there

also ever time i join a server with a new character and trying talking in world chat no one responds

[bronze dust]

Yesterday I saw someone said that their server has no crew list at all but he is still in his old crew

[rare hawk]

Yeah i also cant find any of my old friends nor my long lost acc in the sever played in

[bronze dust]

Why don't they realize many players might quit the game after this mess?

[rare hawk]

sht i already play wuwa, i just wanted to see the hype with new company n sht

i do hope this game didnt die completely though, but ever server world chat is mad quiet

[wary shuttle]

cannot be quiet

1 region is 1 whole server

server names are just character slots

we merged servers in every region a year ago or so

[rare hawk]

oh wait im dumb

[wary shuttle]

[rare hawk]

im on lv 3 char

[wary shuttle]

[bronze dust]

[gritty olive]

For people who did not find their characters, the accounts will be transferred on the date of their linking shown in the picture.

[rare hawk]

oh sht it takes time?

[bronze dust]

April 25 skip event and no rewards

[gritty olive]

Even my characters don't exist. What can we do but wait? They sent me this picture after communicating with them.

[bronze dust]

What? Lucky you, they only replied me with bot

The only choice we have js to wait for it. Lets pray

[jade siren]

when i think i spent money in this game.
a lesson of life

[gritty olive]

At first they sent me this reply, but after two days they sent me the second reply.

[upper schooner]

Really is pray xDDD, cuz If I rather quit and go to wuwa that star over again in tof haha

[wary shuttle]

yes, a lot of people

(i think it was this one)

[frosty portal]

I wonder why I got that at 3am though lol

[dim ember]

I got the reward in my other account

[frosty portal]

did you use the same email for both accounts?

[dim ember]

Yes

[frosty portal]

Yeah same :/

[frosty portal]

@dim ember you have access to both accounts though?

[dim ember]

Yes

[frosty portal]

how does that work if you sign into them using the same email?

it is random which one appears?

[dim ember]

Yes

[frosty portal]

huh

[frosty portal]

does it alternate back and forth?
or does one account appear more often

[sly owl]

ty for sgaring this i was literally honna ask about it 😭😭

[dim ember]

One account appears more often

[frosty portal]

well geez I don't think that's supposed to happen

how the hell would they think it's a good idea to allow that

[velvet current]

i contact customer support and they ask for role ID, does that mean server ID?

[sly drum]

it should still be possibel to do account transfers right? since there is an extended window till april?

[dim ember]

Yes

[sly drum]

i've got an issue then because the website when i click confirm it doesn't show a login window for perfectworldgames, anyone got a fix for that?

[frosty portal]

I would assume it is your old UID but that's a good question

[frosty portal]

you've disabled adblockers?

[sly drum]

bru... its blocked by adblockers... lol

thats crazy

[dim ember]

If you guys are looking for your rewards then Itrying looks in your other account

[sly drum]

after the transfer how do you access your old account? seems like connecting to the old server you were in "magenta europe for me" doesn't do the trick

[frosty portal]

check schedule in #transfer-support

if you just did it now, your account data will be in batch 2 (starts March 3rd)

[sly drum]

ah

i see

[shrewd bobcat]

help

[frosty portal]

check part 4. C. in #transfer-support

you may have to fill out the form and send it back to them via email

[brazen trail]

hi i have a problem whit this i can't continue to unloock this event for there no page for mission aniomore anione can tell me what to doo?

[bronze dust]

Well dunno man, people here still can't get their account back. Maybe you should ask at #gameplay-help

[brazen trail]

i try ty

[bronze dust]

Are mostly current event end in 11 days tho? damnn if in 7 days my account not back I quit this game for sure

[brazen trail]

this is the event when you start new character the other i think is 30 day

i wanted to buy lucky card to have the weapon but if it continue like this i will not

[bronze dust]

No, dont spend your money. I spent about 600 dollar and my account still gone. Just enjoy as f2p here

[brazen trail]

i hope you can have it back

[ripe blaze]

So if I submitted my account transfer request do I have to wait a while before I can play the game again? I opened the game and logged in with my old email and it took me straight to the beginning of the game again.

[frosty portal]

Yes, next batch starts March 3rd

[ripe blaze]

thank you much

[twilit pagoda]

Did you try hitting 2 and 3? Above the blue box? Iirc it has limited things until you buy it. Is lin still the special weapon?

[frosty portal]

Does anyone know if there is any way to sign into PWG with your PWG ID? either in-game or through the website?
I wanna try recovering my previous account (since it gives you 7 days)
but I used the same email for my previous one and my new one so using email just takes me to my new one
but I kept the old PWG ID

[brazen trail]

the problem is not there is there no pahe to obtain scrach to complete it

sorry for bad english

[rain solar]

I got an issue, technically I already transfered my account, but when I log in ingame I start a new character (Which shouldn't be happening)

[wary shuttle]

when did you transfer?

[frosty portal]

and does your PWG ID on the site match the one in-game?

[wary shuttle]

also don't forget to check this email

maybe you have linked wrong account to PWG

make sure it's the one you used to play on old servers

[rain solar]

Yesterday

[wary shuttle]

recheck everything again just to be sure and wait for Batch 2

[vale thistle]

I have the same problem, I made a transfer today

[wary shuttle]

@vale thistle

[frosty portal]

I really hope the batch 2 transfers will be smoother

[wary shuttle]

[vale thistle]

👍🏻 🔥

[fair kestrel]

alguien mas le paso? marque mal las casillasxd

no puedo ingresar a mi cuenta. y el centro atencion al cliente no sirve llevo varios dias y ninguna solucion

[solid pollen]

But what if we have the legal age for the game ? Is it really unavoidable ? ^^'

[dapper kindle]

I have checked with my email and someone linked their Google account to my email and my Google account is already used by someone else, what can I do?

[twilit pagoda]

idk how that would happen tbh wouldn't the person need a code from you to bind it?

[wary shuttle]

#transfer-support message

[frosty portal]

just fill it out as yourself :p

[solid pollen]

gonna try it just in case ^^'

[obsidian elbow]

I dont think I have a Level infinite pass tho

I only used steam and Google bindings

[frosty portal]

did you get a confirmation email of your transfer request

[obsidian elbow]

yes on jan something 24ish

[frosty portal]

hmm

yeah talk to PWG CS then
not gmail CS

[obsidian elbow]

where do I find PWG CS at?

the in game support is mega broke for me there is text wrap issues and freezing

[frosty portal]

email to [e-mail]

[obsidian elbow]

ok thanks will try

[true pine]

did your account transfer work?

[frosty portal]

mine? I’m waiting for the next batch
since I got my confirmation email after the initial window

[true pine]

ah gotcha.