technical-help

[sage hazel]

how i can contact tof support except from email support

[hasty tide]

In-game cs

[tardy helm]

scroll to the bottom of their website and press contact support and you get alil blue robot on the bottom right hand corner

[buoyant goblet]

Friend TOF Account payment locked, Can't charge titanium in her account; been like this since the start of the launch, can any admins help with this... ?

[tardy helm]

there is also #game-support

[tardy helm]

ask her to contact in game support

[buoyant goblet]

They said they can't help her and need to wait...been like this for a month..

[verbal shell]

What's their email? Coz the in game cs not really helpful

[wary shuttle]

[e-mail]

[verbal shell]

I didn't receive cobalt b compensation and i tried to contact them but it's just a never-ending loop

[tardy helm]

did you roll on her before hot fix translation and got her tho?

[sage hazel]

i contacted the support i wish they can help

where i am getting the answer?

[verbal shell]

I did get her first day but idk about the hot fix

[runic flax]

any idea whats causing this?

[hasty tide]

It is a guide light towards your story mission

[runic flax]

i mean the textures being wrong

[hasty tide]

Oh, not sure about that

[runic flax]

the grass texture moves up when i move my camera down

[winged rampart]

there is already an option to top in the browser with klarna/paysafe on midasbuy, still it only offers titanium not monthly card or battle pass which is literally only purchase able with emulator/mobile if u dont have a credit card also heard that some debit cards do work sadly for me mine doesnt since its a different layout and the info needed doesnt match.

[jovial agate]

In the discord can u add a redemption code list it would be helpful instead of searching online

[blissful pasture]

When is Perfect World & Hotta Studio gonna officially announce the issue on custom accounts being hacked and provide official steps to avoid such incident with out the use of 3rd party linking account platforms....

[indigo fjord]

Why would they be in a hurry? People spend money to make their accounts stronger - they are hacked - they are told "lol, just go create another one and spend money there." The wheel of Samsara makes a turn

[blissful pasture]

i know. just bringing the issue up. wasn't gonna expect any quick response from them. gaming all about business for companies and hackers these days unlike the old gaming days.

when hacking about revealing bad habits or disrespectful players or companies than stealing ppl hard work to make profit for themselves.

[frank latch]

Hi! There is a disrespectful player in Aeria targeting nationals of a single country. Are GMs or anyone gonna do something about this? they keep spamming whole day.

They just don't stop man

His IGN is YT BAKMI WONG

UID 68758131577500

he is both disrespectful and offensive

[vale tulip]

Anyone know how to fix loading screen stuck 90% and going back to main screen?

[dapper fjord]

yoo anyone know how to fix the size of the launcher

[dapper fjord]

reset devic

[vale tulip]

Factory reset?

[dapper fjord]

no like regular reset, if its a phone just a quick reset same for pc

[vale tulip]

Oh ok thanks for advice

[wary wing]

Hello, i'm having an issue where the game keeps using my second monitor's specs and settings which is not very good, instead of my main one which is far better. Because of this when I try to make the game be fullscreen or non fullscreen (3840x2160) on my main screen. it causes the game's performance to tank causing low frames and poor loading of textures. When I try on my second bad screen the game runs just fine. I've played the game since launch. This is something that just started all of the sudden. I've tried unplugging my second monitor then opening the game and I've uninstalled and reinstalled. Know any ways to fix this problem? Is it on my end, or is it a bug in the game from a recent patch or update?

[modest geyser]

So I binded my account to apple will I likely get hacked?

[halcyon crater]

I was wondering something. Is it somehow possible for my account to have been deleted but not my character? Since my character still exists in the server, I just can't login to access her cause the game acts like my account doesn't exist anymore.

[sullen sierra]

why i cant get into game?

[mystic kayak]

my loading screen gets stuck at 99 then goes back to the server loading screen, any fixes? first time to happen to me

[vagrant inlet]

can anyone tell me why my Frigg's hyperbody isn't activating? I've already unlocked the last trait, the Icebound trait where it's supposed to give you the hyperbody effect when you're inside the ice domain but for some reason it's not activating for me. Is it a bug?

[last badger]

whats supposed to be in here??

[tardy helm]

its only for ios logins

[tardy helm]

did you actually activate the trait you can only activate 1 trait at a time you need to go to simulacra page for it

[radiant edge]

@hasty tide -- Will DM you to collect more details, so that we can get those drivers updated.

@brazen frost -- Interesting that you didn't notice that your discrete card was 'removed' from the system. I'm assuming you were running the setup as hybrid graphics, using the Intel IGP for driving the monitor.

First and foremost, have you tried hard-powering the system? {Fully turn off the power supply / cut power, count 30-seconds or so for the capacitors to discharge, and turn it back on}

Whenever you say that the card is "gone", this means that there's no entry in device manager for the 1050? Does your BIOS list the card as connected? Does any BIOS output from the 1050 get driven if you connect a monitor to the card directly?

@winged rampart -- Thanks for the clarification of payment options.

@frank latch -- Unfortunately, we (staff on Discord) don't have the ability to assist with matters on the ingame side. However, "customer support" does deal with these issues {the ingame side}.

In addition to filing a report via the game's reporting-system, you may also file a report via the customer support ticket-system, either via the ingame helpdesk {accessible from the upper-right corner of the settings menu}, or, via email. This might assist in expecting handling of the reports, especially if the situation is urgent.

[e-mail]

@dapper fjord -- If your desktop's resolution is higher than 1348x904 {minimum size bounds of the launcher window}, then odds are the launcher not fitting on the screen has to do with Windows' DPI scaling settings. {e.g, having a high scaling set of over 100% -- lowering scaling would remedy this}

@wary wing -- Does the game work correctly with only the 4K panel connected? How about under the condition that the secondary monitor is connected 'after' the game is started on the primary (exclusively being connected)?

On the subject of the secondary monitor being selected (for fullscreen):
How are the displays connected, and which display is set in Windows as your primary display?
Is this a single videocard setup?

-- One explanation for the performance dropping if the game starts on the other display, is that in multi-GPU setups, the adapter the application starts on {w/ the monitor tagged as primary}, tends to do the rendering. If a window is dragged cross monitor bounds, then there's a stage of GPU-copy {through the system bus} before screen presentation. At 4K, this would be expensive if the monitor is not attached to the GPU directly.

[glad reef]

What's supposed to be here

[wary shuttle]

1000dc for ios users (just login on ios to claim it)

[wary wing]

First Question: Yes, the game was working with 4k without problems until the last update. I had the secondary monitor turned off and started the game with only my 4k monitor on it was still happening. I even unplugged the second monitor with no luck still wont match my primary monitors resolution causing frame dropping or crashing.

Second Question: The displays are both connected through separate HDMI ports from my PC. The 4k monitor is set as my primary monitor in windows.

Third Question: Yes this is a single video card set up I have a GTX 1650 card.

[novel flume]

Launcher seems to crash after I log in, so I can't install the game. Does anyone know a solution or workaround? Can't find much info related to this. Checked some logs, but there doesn't seem to be anything useful.

[glad reef]

Thanks

[graceful thistle]

Can u guys plsssss

[lavish coral]

I dont see a problem

[radiant edge]

What type of framerates and game settings were you playing at prior to this update? I would not expect a 1650 to be able to handle 4K at native res, at high framerate.

Also -- what were you getting prior? What makes you think that the game is running at the wrong resolution {lower resolution} vs to how it was before?

Best guess, is that the game was upscaling from a lower resolution before, and not native. I don't have an explanation for how or why this changed with that update, though. Perhaps "GameUserSettings" was regenerated, I've heard of a few reports of this happening for people who forced D3D11, having the game start crashing again -- where the cause was the engine running under D3D12 once-more.

Could you archive / zip the contents of "%USERPROFILE%\AppData\Local\Hotta\Saved\Logs", and send them to me over DM's? One thought that comes to mind is inspecting the log files for changes to initial engine settings.

[agile fractal]

Guys, good time of the day. Who can share the Hotta folder from the %appdata% location. My game does not unload configs on startup. From the word, none at all.) I just want to test whether my host will start with servers or not.

[radiant edge]

Be advised that this folder location contains login credentials passed to the client. That folder cannot be shared in its entirety, for safety reasons.

[agile fractal]

Account login occurs through the launcher and all account logs are found in the launcher's cache, aren't they? The cache is loaded in the settings of the game client, but does not keep records.

[wary wing]

It was running great on 60fps everything on high and 8x anti, resolution was always at full screen on my 4k monitor never changed it since playing at launch. Just logged in one day after last update and those settings now aren't working. If I lower resolution to match my second monitor 1920x1080 it works but this was not necessary before, it could be full screen on my main monitor even with lower res and work fine prior to update. In full screen the game is running at lower frames and is skipping when running or action happens on screen. It lags and or completely freezes for a moment and then the image catches up. The frame rate bottoms out at 15fps, this only happens with TOF it runs Tear Down perfectly and other games as well in full screen. Even lowering all graphical shaders ect does not help.

[radiant edge]

Ah, this is more in-line with what I would expect for a 1650, from experience using a 1650 at 1080p. Will hopefully manage to find something in the log files, yet suspect the game was deceptively not rendering at 4K, and instead upscaling to 4K.

[wary wing]

you want me to send my log files?

[radiant edge]

Yep, and hopefully log files (with the log rotation) will exist from one patch ago for comparison. The engine logs parameters read in during startup, and this may shed some light in to "what changed?".

[wary wing]

okay and no personal info is in it?

[radiant edge]

Character name is included, would suggest this be done over DM's {in private}. The logs do not contain anything on a player's account beyond that.

[vale crescent]

Is this a cheat or a bug.. ?

i also checked the profile of the guy with zero weapon and he doesn't have zero equipped lol

[radiant edge]

Never seen anything like this personally. It'd be worth filing a report, and in a case like this one -- doing that via email so that you can include additional information of everything that you saw.

I assume that if you re-log, everything looks the same?

[vale crescent]

I'm gonna try to re-log

Same thing.. there is one more ''Meryl one'' ..lol

[radiant edge]

Anyway, I couldn't say if this is a bug, or exploit, or what's going on there. It deserves a report to be investigated for sure.

Explain in your ticket everything that you see, provide images, etc, and all other observations that you can make.

[vale crescent]

Not saying that guy is cheating, but it's weird

[radiant edge]

Indeed it is.

[vale crescent]

Alright

[ocean edge]

What to do?

[lavish coral]

Wait

[wide current]

hiii i have a problem my game says "login status exeption, exiting the game" whenever i want to start it with the only option being "ok" which closes the game

[lavish coral]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then Login again.

[wide current]

ok i'll try thx!

[lavish coral]

No Problem!

[dim solar]

It keeps saying this

[tawny sage]

same lol, i quit the game cuz i got locked out of my acc

[dim solar]

I haven't played since a week from release

Is there a way to fix this problem?

[timber inlet]

How to fix "unable to chat"

[bronze drift]

These steps below might help you fix the crash issue when you teleport, enter dungeons/instances, on the loading screen, or when you press 'LAUNCH' on the game launcher:

1. Close the launcher, check on your system tray/task manager if there's still anything related to the game to force close

2. Locate the folder of C:\Users\"YourUsername"\AppData\Local\Hotta\Saved\Config\WindowsNoEditor
   (if the AppData folder is hidden, locate the 'View' tab on the file explorer, and checklist the 'Hidden items' option)

3. Create a notepad file in that folder, and copy these two lines exactly into the notepad:

bPreferD3D12InGame=False```

4. Save the file as: GameUserSettings.ini (it has to be .ini, not a .txt)
(make sure that there's no additional spacing in the lines, no space before [D3DRHIPreference], etc. You can also check on the Properties of the file that the Read-only option is unchecked.)

5. Try to open the game again (Run as administrator)

**If the issue persists, we kindly request you to refer to the game system requirements on the following link to check if your PC meets them. Also, please be mindful that running the game without a dedicated graphics card might be the main cause of crashing.
**
**https://bit.ly/TowerOfFantasyFAQs**
***
*Note: kindly try temporarily disabling your antivirus program as well as Windows Defender Firewall before launching the game as it might block the launcher's ability to access certain required files. It is also possible that your antivirus program might have quarantined something from the installed game folder, please restore them.***

[full crescent]

how do I unbind my ToF account if its a custom one?

[wary shuttle]

relogin from gmail/twitter/FB/Apple and u must see CustomAccount - unbind

[full crescent]

thank you so much!

[wary shuttle]

[wide current]

didnt work 😦

[lavish coral]

Uhm

[verbal rain]

When i tp to another area , my screen lighting will broke

[wary shuttle]

@wide currenttry repairing your files, and if it doesn't work - check pins to try sth else

[verbal rain]

Any ways to prevent from breaking?

[earnest berry]

yow is it true Tof acc hac been hacked??

[wide current]

thx

[earnest berry]

legit??

[dim solar]

Help again

[hasty tide]

um what is this its been days and theres nothing to claim ive tried the notification is driving me nuts

[mystic gull]

my server is food fighters and when i try to boot it up it doesnt work while it was working fine before

so i started another account on seeker server to see if it was my computer problem

at first it ran fine but now i am getting 5to6 fps and is quite laggy

i am using low end setting and dont know what is causing this

please help if you can

i havent been able to play for like 3 days and i wont be able to in the future\

[nova folio]

its 1000 dark crystals reward, can only be claimed on an ios device (for me I just borrowed my friend's iphone)

[lusty acorn]

What to do with this

I am logged on my phone, and I have 62/150 space in backpack

[rain sail]

Did you open it with an iPhone? it's only for iOS users

[rain sail]

Can you teleport to a different place?

[hasty tide]

Okay but I don't have an iOS device I don't have a friend that has one and my current phone couldn't run nor download Tower of fantasy not to mention it's Android so what do I do then how do I get rid of the notification

[patent inlet]

Good evening, I ran into a problem the game does not want to run through a video card, it runs through a video card built into the processor because of this, fps dropped from 60 stable to 5-10. Can you tell me how to solve the problem?

[mystic gull]

yes

but it is the same story there

[rain sail]

PC or Mobile?

If it's PC did you already at least try a reinstall?

[lusty acorn]

No, ok thanks

[mystic gull]

pc

i didn try to reinstall should i do

[hasty tide]

Okay so is there like no way to do it unless you have an iPhone or are they going to like fix the notification thing for people who aren't using that platform because as of now I have no way of collecting whatever reward it was supposed to be and I can't get rid of the notification

[mystic gull]

@rain sail

[rain sail]

Yeah you should try that first

[slim schooner]

That notification will go away once the grace period to claim 1000 DC in iOS expires. Like in another 18 days or so.

[hasty tide]

Well that's a relief because that notification was getting really annoying and I guess for the next 18 days I'm going to get disappointed every time I look into my inbox

[vital pulsar]

i cant claim lol

[tulip grail]

Same:)

[thin shuttle]

was about to post that myself

[tulip grail]

lolll

[radiant edge]

Whenever you state that "the game does not want to run through your videocard", you also mentioned 60 fps prior (at some point in the past). So, the game used to use your discrete GPU, and stopped using it.

Do you remember exactly at what point this happened?

One common culprit is new drivers being installed and the application profile being lost. I assume that at some point in time, you entered the NVidia Control Panel or Adrenaline CP (or Catalyst), and created an application profile to prefer the discrete GPU. Does there still exist a profile for QRSL.exe?

Another possibility, with an old graphics card -- would be if you set the game (via altering the config files) to run under D3D11, and if the card did not support D3D12.

• In such a case, if the config files reverted to the default / were re-generated, and if the setting to not prefer D3D12 was lost, then the engine may prefer the IGP due to the default D3D12 preference -- ignoring the driver CP settings.

[patent inlet]

I use NVidia Control Panel

[radiant edge]

Try using the Windows built-in GPU selector, rather than the NVidia CP {Windows' settings should take precedence}:

-- Right click on the desktop in empty-space, select "Display Settings"
-- Scroll down on the "Display" settings page, and select "Graphics Settings"
-- Select "Desktop App" from the app-preference dropdown, and then "browse".
-- Navigate to "\Tower Of Fantasy\Hotta\Binaries\Win64\QRSL.exe"
-- Select "options", set graphics preference to "High Performance"

Unfortunately, OS language will not match up here, yet hopefully this suffices. If not, I'll provide images.

Best guess would be that NVidia's driver services are not applying the application profile for whatever reason.

[wheat trench]

went to log in as i usually do with google and my character isnt there anymore

[radiant edge]

Whenever you signed in through Google, I'm assuming that means this was not a "Custom Account" / email login, and that login was through the external OAuth login service.

Does your Google account have TFA active, and are there any other bound sign-in methods that you had configured?

[wheat trench]

no it was just through google but i could also put in my email and log in that way too

[radiant edge]

Ah, if you had the ability to sign in through email, direct, that means that a Custom Account was bound.

• From the launcher, enter the Account Center section, and then the bindings tab. Do you still see your Custom Account binding listed here?

[patent inlet]

Thx

[radiant edge]

Worked? Excellent-

[wheat trench]

tried logging in again after shutting the game down and its decided it wants to work now, thank you for your help none the less!! <3

[patent inlet]

Stop, don't working

[radiant edge]

I'm very glad to hear that. I would recommend taking this opportunity to look into your account security as well. Especially if you have email sign-in enabled, this would be something you'd want to considering removing, and to make sure that your Google account is secured (with TFA enabled).

[radiant edge]

Not working. Then the question shifts to if you changed anything lately. New drivers, or otherwise anything installed or updated?

Anything that lines up with the game stopping using the discrete GPU? I assume that you've done a full reboot of the system, cold, with Windows "Hiberboot" disabled? -- if not, suggest trying that.

[patent inlet]

what is it hiberboot?

[radiant edge]

A boot time optimization feature of Windows 10 onward to store a portion of the Windows Kernel on disk-drive, and do a partial suspend / resume, rather than loading the OS fresh.

^ Unfortunately, this has the side-effect that boots are not 100% clean. Can cause weird driver behavior that persists between reboots.

[patent inlet]

Yesterday there was a windows update

[radiant edge]

Possible to check if that Windows Update included any driver pushes? Either for the Intel {or AMD} IGP or NVidia GPU.

[cobalt hedge]

Hello first of all if my question has been asked before please guide me to it but it seems like the servers are having connection issues or is it just me? Day 1 of playing the game has been smooth until just recently the game keeps disconnecting more often and i have been experiencing heavy delay in game. I don't know if the problem is from the server side or my ISP so any enlightenment about this matter is highly appreciated.

[keen vale]

I need help. I've reinstalled my entire computer, and, i've forgotten what server or game continent i was on. so i've essentially lost my character

[pale whale]

errrrr why the bot time kinda buggy from 10 oct 4:00pm to 2:00 pm ????

[keen vale]

just reverse the time slots.

[wary shuttle]

edited

[pale whale]

thx

[mystic gull]

i cant acces the main websibteeeeeeeeee

[radiant edge]

What type of error do you receive from your browser when trying to view it? {screenshot works too}

[upbeat fossil]

how do i fix lag in android 10 ?

[radiant edge]

Internet routing can be different in each direction, so your loss / disconnection issues will probably require an investigation from both the Tower of Fantasy team (server-side), and from your ISP (local-side). Best course of action is to reach out to both in tandem.

In the case of the ISP, you'd want to explain the service that you're having connection issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

[wary shuttle]

problem solved
[most likely due to the incorrect version of the launcher - current version is v1.5.5]

[unborn wharf]

Can someone help me it keeps saying that and I still have a good amount of storage left

[mystic gull]

i am getting this screen

[radiant edge]

Same result in different browsers, and or with plugins disabled? I see a Javascript editor in a tab, so I won't ask if scripts are enabled.

Possibly routing related, though the main site itself seems to be loading. Might be hung on referenced CDN's.

[mystic gull]

same on different browsers

[radiant edge]

Reading through messages, and seeing the reason you're trying to access the site. Sounds like the goal right-now is to re-download the game and get the mini-loader.

Here's a direct link:
https://www.toweroffantasy-global.com/download/TofMiniLoader_official.wg.intl.exe

Let me know if that works, yet I suspect that it will.

[mystic gull]

it did work

food fighters server still not working

seeker server is working great

[grand swift]

Cant play tof when I’m away from my homes internet, on mobile. Any way to play on my cellular data? It’s enabled in my settings

[mystic gull]

i think it a server problem how can i report

[radiant edge]

Do you happen to be on an iPhone specifically?

[grand swift]

Yes, iPhone

[radiant edge]

Have you restarted your router first and foremost? If not -- give that a shot before any report.

If you do wish to report issues with the website, then the best bet would be via the ticket system. Since this is not account related, specifically -- you may do so via email.

[e-mail]

Bear in mind that you seem to have access to the Tower of Fantasy site {given you could download the miniloader, and partially load the page}, and the site is working on my end. It's very likely connection related, and may clear up on its own. You'll want to include details such as where you're connecting from, your IP address, etc.

[dapper fjord]

Ty❤️

[mystic gull]

ok

what is router though

[radiant edge]

Unfortunately, it's known issue with iPhones.

Likely you'll find that your sim-card and cellular data would work in other Apple devices {such as an iPad}, and the phone would even connect via a hotspot on said iPad. Meanwhile with the converse, an iPad connecting through an iPhone as hotspot, login would fail resulting in immediate disconnection.

Would suggest talking to your cellular carrier, and asking if there's any difference with how data services are provisioned for Apple devices on their network. Specifically the iPhone compared to the iPad, and ask if there's any way that they can re-provision cellular-data differently for the device.

-- This does not guarantee that there's not problems with the cellular data services, yet most of the time (of those that I've spoken with), it's something phone specific with the network -- and not with the carrier.

[radiant edge]

You might have heard to it referred to as a CPE [Customer Premise(s) Equipment]. Whatever device you're using for Internet connection.

[mystic gull]

ok

[cobalt hedge]

Thank you very much for the enlightenment. I will inquire my ISP first and try to clear up my side of the connection first.

[wary shuttle]

in CustomAccount u cannot change it i guess

[cloud prairie]

f

[subtle vigil]

How the fuck can we report players in PVP if any thing you writte triggerss "bad words" and the report can't be submmited

[mild crest]

just try do report without bad words

[subtle vigil]

no bad words were added

[mild crest]

you sure? some words like little girl in japanese is considered as bad word

[hollow vapor]

what does it mean no backpack slots?

[subtle vigil]

try to writte "CON", that means "WITH" in spanish, that's a bad word trigger

[mild crest]

Its only for iOS

@subtle vigil otherwise auto chat mod somehow detect it, sec let me try

[subtle vigil]

but i tried to replace every single vocal to @ € | 0 ü

and still bad words

[mild crest]

u sure its con?

[subtle vigil]

but ingame xD

[mild crest]

ohhhh well dont ask about ingame filter, this on sucks even more.

[subtle vigil]

i asked about the report in pvp (so mandatory ingame xD)

[hollow vapor]

what is it? 200 crystals?

[subtle vigil]

1000

[mild crest]

you could try write x between letters like, if u write wtf it will censor it but then u can write w x tf or smth like that

@hollow vapor 1k DC

[subtle vigil]

well, its the same as change vowels to other characters, but I'll try, but this should be fixed (as most of the game xD)

[mild crest]

well yes but sadly devs dont see really reports there. This channel is mosty player to player help

[subtle vigil]

and we can't report ingame, so devs are happy

[mild crest]

As much as I noticed that ppl who wrote in #1007842564726075432 some of those bugs were actually fixed

[hollow vapor]

hooo

[hollow vapor]

will it work if i just log in from an ios?

[heavy rock]

Anyone using gamepad to play the game on pc?
Is this a bug or it's something on my end
I cannot shoot when I aim with nemesis

Tsubasa - hold atk enter aiming mode and when you release the button it still stays in aiming mode but shoots and pressing atk again does not exit aiming mode but keeps shooting and I am ok with that(with mouse,when you release the left click,it shoots and exit aiming mode)

Samir - enters aiming mode and keeps shooting while you hold the button(exit aiming mode when you release the atk button).This is also ok

Nemesis - hold the atk to enter aiming mode but releasing it does nothing and pressing the atk button again exit aiming mode and does not shoot
With Mouse it enters aiming mode and releasing left click shoots and exit aiming mode

[subtle vigil]

Yes

[south mesa]

what to do if my game crashes?

[wary shuttle]

when?

[wary zephyr]

its about dot or coma or any other non letter

[south mesa]

randomly after i launch it from the launcher

[south mesa]

.

[unborn sorrel]

Has anyone else here been selected for the beta test?

[subtle vigil]

any coma, dot, question mark, exclamation mark, just explaining what i saw and couldn't send it because "bad word"

[wary shuttle]

u can:

- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it as administrator;
- re-login;
- click on game settings -> repair;
- restart the computer;
- or try to do this: 

https://youtu.be/L9VKtLotdY8

[wary shuttle]

[south mesa]

oh thx ill try then

[subtle vigil]

but nevermind, "bad words" should be allowed in a report. or changed by **** as in global chat but still letting send the report (because their "bad words" system is not working fine)

[calm urchin]

[south mesa]

looked at the stuff the video says but it was all good nothing missing ;-;

[wary shuttle]

u can also check pins, so maybe u will find sth else 🧋

[unborn sorrel]

I was wondering how long it takes to respond after signing the beta contract

[wild saffron]

ayuda, como lo puedo correr en emulador

[hasty tide]

The selections are done already

[wary shuttle]

English?

[wild saffron]

n o hablar

[unborn sorrel]

I know I was selected

[hasty tide]

Ohkk

[rustic knot]

I played on iPad Air 3 and since global launch or even with reinstalling I crash either if I'm with a group of 8 within 5 mins or randomly when I'm solo, usually around every 20 mins. I have 15 gb of free space, played other games with minimal issues and high graphics and I still crash a lot on Tower with the lowest settings. Any help would be appreciated

[graceful sluice]

@stoic fog i didnt see any problems with your video btw what was the problem?

[stoic fog]

Unfortunately I didn't have the same bug with Shiro. It was just an example and test if the same glitch happened to me.
I'm going to try it today using Huma's weapon if the glitch occurs again.

[graceful sluice]

mk

[fleet plume]

ToF can ya'll fix your game bc i still have the login status exception error after being kicked out the game when my wifi went out MONTHS ago, seriously the game is literally unplayable for me right now.

[neon blade]

Is anyone's getting their BT controller (using in my android phone) killed (turned off) whenever the game loads for the first time?

[neon blade]

I'm facing the same issue related to tagging the enemies via my BT controller.
Today the game is even turning off my BT controller.

[void crest]

Hi, I'm having trouble accessing the game.

It keeps throwing me out of the game...

[neon blade]

You could turn off/on your network or clear the cache>force close>restart ToF

[knotty musk]

Administration please help

[neon blade]

So there's no one to help with my queries

[knotty musk]

I reg account to Google and why i'm don't login in game without google, use username mail and password?

[winter thistle]

What?

[knotty musk]

Only IOS

[winter thistle]

What if I get on pc

[knotty musk]

Enter in iphone/ipad and pick reward

1000 dark

[winter thistle]

well shit .-.

[knotty musk]

Maybe your friends use iphone

[winter thistle]

do you know any kind of ios emulators?

[knotty musk]

No, only android

[winter thistle]

first no and second even if they do they 100% do not have TOF

[winter thistle]

oh well fuck me then https://www.youtube.com/watch?v=hQ1RPbR1iYY

[knotty musk]

🤔

[knotty musk]

Tomorrow: your account deleted 😅

[undone hatch]

why does tof stutter on higher end pc?

[cinder ruin]

Hello, I need help, it won't let me enter ToF, I don't know if I'm sending this in the right channel, I speak Spanish and I don't understand

[wary shuttle]

tell us more information about your problem, please
(your game crashes after launching or like u stuck on 90/99% loading screen...)

[tulip egret]

If I applied to the beta and agreed to the terms already but didn't get an email, am I allowed to play it on somebody else's account (given their permission of course) or take access from somebody who's no longer interested? Or will I be banned or even in legal trouble? Because if somebody does not respond to their email, I am very interested.

[noble finch]

I don't have a device with iOS, but on my PC the iOS Price Adjustment tab is marked with an alert, and there is a Claim button. But if I click Claim, it says "not enough backpack slots". What does that even mean? I have lots of backpack slots available. Why is this on my PC anyway?

[keen cosmos]

Does anyone play on iOS? The disconnects are getting really bad…. Not sure what to do about it

[mild crest]

U cant claim it on PC only on iOS, its just reminder for iOS devices thats why u see the red dot

[feral smelt]

Hi there, just random question. Know a discord bot that play youtube links/music?

[noble finch]

I kinda figured that, but it bothers me that it can't be removed.

Similar to the Shop button on upper right that keeps showing an alert a minute after I remove it.

[keen cosmos]

6 DCs in an hour….

+2 more DCs…. This is getting unbearable. Can someone help me understand? Is it an iOS issue? I don’t think it’s my net since I’m getting good speed

[turbid pumice]

Is there a reason I can't buy anything on tof? I was literally able to buy monthly pack but then like an hour after that I wasn't able to buy a single top up

[umbral summit]

So the reward is only for ios?

[carmine elbow]

I would say no as beta was sent directly to the persons account which is a binding contract to them not you even if they gave you permission to play on the account.

[echo mortar]

i hope they never fix this bug

[vast rapids]

Does anyone know how to reset account passwords? Apparently my password doesn't work so I want to reset it but when I press "send verification code" I don't get anything...

[keen cosmos]

Whats that bug?

[echo mortar]

is it normal to get 41k gold from spacetime?

[keen cosmos]

Idk, but gold seems to be one of those resources you always have extra of. I don’t really consider it valuable- but I’m a new player

[wheat night]

probably got hacked and they unbinded your account

custom accounts made through launcher are in no way secure bind a Facebook gmail or anything with 2fa and unbind the custom account

[vast rapids]

alright but I got the app not the PC launcher, And again I am not even getting a email to verify it is me. It acknowledges that it is me as the email is valid but they wont give me a email for me to reset my password

[wheat night]

im not sure man i havent had to deal with password reset yet

[radiant edge]

@subtle vigil -- Where possible you may file reports outside of the game {via email -- where the ingame filters do not apply}. Though we're aware that your question is specifically for PVP, using the ingame report feature:

This is valid as feedback {e.g, requesting disabling of bad-word filters in ingame reports}, and something we would suggest either tacking a note on in any support contact, or submitting a #932914069395091456 form for.

@vast rapids -- Checked all folders on your email service and made sure that the reset email is not being flagged as junk / spam? Given it 30+ minutes to make sure email graylisting isn't being tripped?

If you have and you're certain that the reset email is never received, you'll probably need to contact customer support for assistance {especially if you've already given this ample time and tried again -- e.g, over a day}:

[e-mail]

On the other topic of an account being unbound -- unlikely in this case. Normally unbinding a Custom Account would leave the sign-in method (and its password) intact.

Signing in through the Custom Account (plain-old-email) would behave as if it's a new account.

[radiant edge]

For anything billing related -- you'll need to contact customer support via the ingame helpdesk {accessible in the upper-right corner of the settings menu}, and or contact your bank or the payment provider.

[deep marlin]

Game force closes after Clicking Launch, how to fix?

[hardy wind]

So I woke up this morning and my Crew has been removed from the Server?? Myself and my crew mates are no longer in a crew and we cant search for our crew as well. anybody know anything about this?

[radiant edge]

Has your crew been routinely performing donations and met the threshold to keep the crew afloat?

[hardy wind]

Not sure what the requirements were but only a handful of us were actually donating.

[radiant edge]

If people weren't active in that regard, likely the crew was automatically disbanded on the next week's turnover.

[hardy wind]

Damn...

Welp, need to join a big crew then

[radiant edge]

What do you see whenever you click to launch the game? Does a game Window open and show anything (such as the Hotta logo), before ultimately closing? {basically, how far does this get before closure?}

Likely the engine is creating a crash-dump before abruptly closing: Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and see if you see any folders in this location.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

[deep marlin]

tried it but now, its just on Black screen when clicking launch

[radiant edge]

The other times you seemed to say that it closed, rather than a hang. So I would suggest still checking in the mentioned location.

[deep marlin]

sent you the archived

[winter thistle]

It says it's impossible 🫤

[tropic pasture]

Is the servers down? because i am getting server error 5/11002

[jovial tapir]

Hello, where can i make a report about payment? i tried buying the monthly pass supplies, but didn't get the tanium after purchase. Also, i kinda lost connection right after buying, so maybe thats why?

[robust dagger]

Hello everyone, I recently saw the trailer video of the game Tower of fantasy and decided to give it a try. After installing the game I quickly realised that the game was stuttering.

I checked the graphic presets and I realised that I was on extreme preset and UHD resolution , so I switched to the lowest preset and lowest resolution. Even after that the game was still stuttering and dropping to 15-19 fps in the first city when some building or object appears on screen. I also locked the game at 30fps and disabled the battery eco mode, but it's still the same. Sometimes going even lower than 15 fps in battle.

I have a Xiaomi Blackshark 4, with a snapdragon 870, 12gb of ram, 256 gb of storage.

Am I doing something wrong here? Or is the game very unstable/badly optimized on mobile?

Thank you in advanced for any tips that you may have.

[barren estuary]

Hello i have a problem about log in the game said login status exception how can i fix it

[meager forge]

Anyone had problem " Network error. Please Check your network connecton" but i have connection -.-

[barren estuary]

my internet is fine

[wary shuttle]

@barren estuary check pins 🧋

[wary shuttle]

in game or by email i guess (#game-support)

[e-mail]

[barren estuary]

i check the pins now none of them work

[hasty tide]

i also had this bug

and at night it will fixed

[upper laurel]

are the servers down? Cant login anymore (euw)

[neon venture]

They're not down, i have just logged in

[ebon radish]

anyone can log in to the game everything seems good but when log in it take me to loading screen then back to the welcoming page ?

both on my PC and mobile

[lament verge]

Same

[ebon radish]

like this ?

[lament verge]

Precisely like that. And I am on Europe, Futuria server, so it's a problem from them

[slim lagoon]

Qued for raid2 ^ This keeps happening to me as well / ether - europe server

[ebon radish]

Maint. completed right ?

[slim lagoon]

Yes, I played for a while and got a couple dream machines in + did void rift and raid1 just fine

[ebon radish]

nothing kept for the rest of the week

[wild tiger]

@ebon radish I have the same problem i enter a raid 10 people

[lament verge]

It kicked me out after a dreamscape and after joining a JO

Since then, I can't enter back

[ebon radish]

so i think someone is working on the servers and he **up

[frosty solar]

Cant login EUW - ITER

[slim lagoon]

My crewmates also said my character appears to be online -> So it's clearly stuck but can't unstuck until I log onto it...

[lament verge]

It works now for me. I thing it has smthg to do with queueing or instances

[slim lagoon]

On which instance did you get stuck? What que?

[ebon radish]

i think i was farming material

[slim lagoon]

Okies tys. Got stuck on raid2. The timer for that is 1hour, so Im gonna retry in 1hr when the instance timer should "run out"

[lament verge]

I got stuck when I got in Quarantine Zone 7

[frosty solar]

void rift

[lament verge]

So maybe they cleared it and I was able to get back. Just a theory tho

[slim lagoon]

Got in, took about 30mins

[wild tiger]

TwT stil cant join

[muted chasm]

Im using keyboard. There used to be key prompt over each weapon and when buttons needed to be pushed like H to view info. Now the prompt are gone and just icon left, it doesn’t tell me which button. How do I get it back?

[hidden perch]

F1 should be the secret button ^^

[muted chasm]

Yep that fixed it thanks!

[hidden perch]

by the way, im having the same issue like u guys.
got kicked out while in the loading screen of an joint, cant log in since -.-

[wild tiger]

i can log in

[slim lagoon]

Lets you log in, in like 30ish min again

[upbeat fossil]

why does the game lag consistently on android ?

[hoary dock]

Im on SEA Aeria server, after today's maintenance my game will often stuck on 90% loading screen then kick me out back to server selection. i see some people also experiencing this issue

[ruby chasm]

why is this allowed?

[hollow plank]

Got the same issue, did you solve it, I was in Frontier Clash, my other account on the same server works...

[hollow plank]

Same, any fix ?

[lament verge]

It just worked for me the second time I tried joining the same joint op. Seems it's random

[hollow plank]

ye waited 30 minutes i'm back in

[lament verge]

Ye u have to wait a bit. Idk what's the deal, but it's annoying

[hollow plank]

Disconnecting while in a n instance from what I've read

[lament verge]

Kinda. It happened to me after I completed a dreamscape as well

[hollow plank]

For me it was Frontier Clash

[worldly gyro]

trying to enter build mode

[winter karma]

Pleased make the percent drop rate higher on limited banner

[ebon radish]

man they will not , imagine i got early ssr which was off banner then on my pity 80 got off banner again 😩

[lunar forum]

What is this every maintenance my twitter login not working

[glacial compass]

The game crashes after warning: read before playing screen, checked game files, everything OK, any ideas?

[wheat night]

.... its 50% chance if you get a ssr any higher you will probably get limted almost all the time

[wheat night]

do you have a anti-virus

mine did something similar and white listing it on my anti virus fixed it

[glacial compass]

I'll try it, but only antivirus I have is windows defender and i didn't have any problems up until now

[wheat night]

i have had several work perfectly fine then one day some of my games would start and would crash white listing all of them fixed it

didnt happen to too many of my games but fixed the ones it did happen too

[glacial compass]

i've added whole tof folder to excluded and still crashes :/

[wheat night]

i added the whole folder and the exe

@glacial compass

[glacial compass]

Yeah, it works now. What worked is the fix to everything - restart da computer

thanks for help though

[sacred cradle]

Cant log on mobile android. Facebook button didnt work at loading screen

[lusty dirge]

Bonjour j aurai besoin d'aide du support svp

[gilded pebble]

Same got stuck on loading screen for raid and it wonr let me login on my pc or iOS

Tried to restart for both but didnt work. Seems to be a server issue.

[meager glade]

How do I claim this?

[ornate nest]

please fix the discharge got auto cancel, very frustrated

[wary shuttle]

login from ios

[vast rapids]

checked my email folders, there isn't anything in them from ToF

[radiant edge]

Assume by "auto cancel", you mean that you swap weapons and the discharge either doesn't execute at all, or executes visually, then stops -- the discharge is expent, yet the skill does not execute?

If yes -- this is generally packet-loss / connection oriented.

Try to rule out any local cause first, such as if you're on WIFI -- trying a wired connection {if it's possible to do so}. Beyond that, you'll want to contact both your ISP and Tower of Fantasy's support.

In the case of the ISP, you'd want to explain the service that you're having packet-loss / connectivity issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction.

[radiant edge]

In this case, you'll want to email support, and get an investigation open on what's happening with your account and the password {as well as what's happening with the reset emails}. Preferably from the email that the account is registered to, as this will make it easier to prove you are indeed the owner.

Hopefully you will receive emails from support, despite the issues performing a password reset. If not, you might have to use another email service and mention such. {e.g, so that support can look in to why emails are being rejected}

Support's address is:

[e-mail]

[frosty solar]

what is this EUW - ITER

[gaunt blade]

Me too

[frosty solar]

do you know what the problem is?

[gaunt blade]

nop

[hard urchin]

For those who lost their account/hacked, support finally reached out through email and also through my video. I hope no one has to go through the hoops I did and sadly I also have to say, I recovered the account from the hacker before support got involved. I will make a new video about what specifically happened and to also push for support to contact you all or send you instructions on what to include in the email to support.

[frosty solar]

Shut down the game and the launcher. Open task manager. If you see the game listed there, end task. Then start the launcher again.
this worked for me

[drowsy falcon]

Isnt maintenance over? NA server Tempest is down

[raw roost]

the game stucks in 90/99% loading, any fix?

[dusk lily]

It's been 24 days that I lost my account and I saw that same message 2-3 times already

[quartz hemlock]

explain me with a tldr or i am uninstalling it cuz it s been more than a week they didn't announce anything or didn't respond to ppl with a logical answer

[dusk lily]

Better rushing the content than helping players imo

[quartz hemlock]

what video he didn t even bind his yt

[dusk lily]

For information. Some players recently lost their account, but many people lost their account earlier than that.
In my case I couldn't even play on the artifial island. I summoned claudia and got my account hacked

[hollow vapor]

is the event instances laggy or just me?

[dusk lily]

It just proove how much they 'care' since the same problem still happenned 20+ days after

[quartz hemlock]

I never thought they care lol they always lie and throw aside it s usual for them

acting like never happened telling people they can t do anything and it s their fault when there is literally no 2fa

[hollow vapor]

is there a way to get it back? 2fa?

[dusk lily]

If I had a way I would have already got it back :/

[hollow vapor]

oof so basically there are packs worth hundreds of bucks but there's no customer service/2fa?

[dusk lily]

Basically yeah custom account are just a joke for hackers.
Lost 200 bucks on my account.
The only way I have to get it back is to wait for the hacker to sell it and buy it back

[hollow vapor]

can't ask for cashback?

[hollow vapor]

no way to get refund?

[hard urchin]

So the customer service manager responded to my email but only after I said I recovered the account. I let him know that others are experiencing this as well and I’d make a video about it soon. Hopefully they get pushed to helping people ASAP as it’s such a bad look on them and more YouTubers may make videos on this.

[dusk lily]

I ask a refound and got no answer

[quartz hemlock]

lol if someone expecting a refund from a game ESPECIALLY from a gatcha game they are delusional

[elfin token]

Thats crazy, because they told me that they couldnt do anything, and I spent around 1k on the account, they left me in the dust

[dusk lily]

Well that' true but still customer service should help

[elfin token]

They legit told me, "We cannot do anything besides the methods we provided you with", those 'methods' were to try logging in again

[dusk lily]

They told me the same for 24 days

[hard urchin]

If you want to go through that way then you can charge back, speak to your bank, you have a good case always.

[quartz hemlock]

Guys are u real? like u are literally one of those guys who thinks Hotta Studio is a normal game company. They have a horrible history about game management and lying ab every mistake they made like how can u think these kind of things ab their support and game

[elfin token]

Im the one that wrote that lmao

[hard urchin]

Good looks, I’m still in contact with the manager from what I can tell so I’ll see what can be done

[dusk lily]

We are not suppose to know that when we start playing the game if we had no other issue with them in the past or seen anything on them

[elfin token]

thats what I ended up doing afterwards, got my money back, in fact the customer service team literally adviced me to do that as well

[dusk lily]

They told me to wait or create a new account and secure it

[hard urchin]

I’ll keep pushing them to take a look into accounts claiming to be hacked - in the meantime, I’ll see if I can post what I wrote in my email and questions they will ask, you will already provide the answers to.

[elfin token]

Nah but I spent so much time and money on my original account, the fact a hacker just took it pissed me tf off and they go "yeah, make a new one, cant help you there buddy boy"

[wary heart]

need help

[hard urchin]

I feel your pain man, I wish support would help us, had to deal with the hacker myself unfortunately.

[wary heart]

i'm trying to register but i get an error
5-2.123

[elfin token]

Yo space, did they, at any point, say they would recover the account for you? Like was there ANY hint that yes there would be a possibility? Because if thats the case, then they are being very discrimanatory towards 'content creators' and avoiding the general playerbase

[quartz hemlock]

yeah i am a prophet that s how i knew. i knew everything could happen to the game or my account cuz i just guessed it. I hope u are not like that when it comes to everything in ur life. like I don t care at the end of t he day but even spending money on it then feeling bad ab the amount u spend when u lose it is so ridiculous . I ll just write to support once. if they act like nothing happened as usual i ll just uninstall it and will make them look bad as much as i can.

[dusk lily]

I don't know why they helped you especially but even with billing info akd everything I could provide they still told me to wait and I still not have my account. In pretty much 6 days the hackers will have own my account longer than me

[elfin token]

How did that even happen? Like how did you even know who the hacker was? tbh thats more surprising that you got it back without support

[wary heart]

anyone?

[hard urchin]

Nope, just they were investigating the issue, different automated response maybe or the actual manager emailed that. I will make a video on it since it’d be easier to explain the.. weird situation. I’m at work so can’t talk much

[dusk lily]

Ok. I'm not complaining about the amount I just want back my account so you don't need to be that salty not that I care

[elfin token]

I see, because they essentialy told me "we cant help you, hold this L, and we keep your money too"

[hard urchin]

Yes that’s unacceptable, they never said they couldn’t recover my account from the emails before, just they were investigating the issue and eventually closed my ticket. I made a detailed email after with every single proof of information I had related to the account, received a response they’re looking into it and then I sent a follow up email and got this:

[dusk lily]

They told me the same and asking a refound from where I'm from is impossible after a month without a good reason

[hard urchin]

After I replied saying I got my account recovered, I got a human response and then after the customer service manager reached out, asking questions how I got my account back, does the hacker still have access, etc.

[dusk lily]

At the start of the problem they went as far as blaming me for lack of security with all the everidence of mass hack.
I got many ticket close and I'm still fighting with the support for answers and the recovery of my account. I have a few human response but mostly bot saying the same thing over and over.
So, yeah. You are very luck

[wary heart]

ok fine i'll ask later

[dusk lily]

Really sick and exhausted, after fighting for almost a month...

[quartz hemlock]

sorry like ok i know they are horrible but can't they see any taken decisions and changes about the account in their system like how is that possible. are there any tracking when it comes to accounts? don't think so if they act like they don't know what to do

[hard urchin]

Well again, I didn’t get support to recover my account but it did seem they were looking into it. I’ll continue to make a video on it and hopefully they will begin to work on recovering accounts.

[elfin token]

@hard urchin

[dusk lily]

Well thank you, but I don't have much hope seeing that it's already the best answer i got from the support after almost a month. To me It just mean they are not doing anything

[dusk lily]

I have like 10 to 15 of those if you want

[hard urchin]

That’s the email I also kept getting, the one I posted was different from the others I received so if you do receive that response, it may be that they are actually investigating into it.

Again, I’ll keep pushing and trying for you guys, I have to get back to work but ill do my best to hopefully get a response from the CS manager and make a video too.

[maiden isle]

is there a way to get the ios reward without an actual ios device? bluestack kinda emulators?

[gaunt blade]

ty bro

[lofty sonnet]

Hello, I'm a new wanderer, I just installed the game. For some reason the game isn't proceeding after this. It goes to the loading screen and exits. Does anyoneknow the innue?

[dry jacinth]

does anybody have same problem ???

[raw roost]

the game stucks in 90/99% loading, any fix?

[azure jackal]

how do I fix "Login status exception, exiting the game"?

[prisma swallow]

Log out and log back in

[wary shuttle]

@azure jackal

- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it as administrator;
- re-login (without auto-login);
- click on game settings -> repair.

u also can try to restart the computer and check pins / technical-help chat to find other solutions. (っ´ω`)ﾉ(╥ω╥)

@raw roost i hope this will help u https://rentry.co/fixtof

[grand frigate]

Hey, Im getting the prompt that says “disconnected from server” everytime I try to log in. Does anyone know how to fix this or any tip? Greatly appreciated ❤️

[distant acorn]

Everytime when im trying to log in into my server (tempest) it says "disconnected from the server"

[craggy rain]

You have to be on wifi if you are on IOS

[wary heart]

how can i fix this?

[robust dagger]

Hello everyone, I recently saw the trailer video of the game Tower of fantasy and decided to give it a try. After installing the game I quickly realised that the game was stuttering.

I checked the graphic presets and I realised that I was on extreme preset and UHD resolution , so I switched to the lowest preset and lowest resolution. Even after that the game was still stuttering and dropping to 15-19 fps in the first city when some building or object appears on screen. I also locked the game at 30fps and disabled the battery eco mode, but it's still the same. Sometimes going even lower than 15 fps in battle.

I have a Xiaomi Blackshark 4, with a snapdragon 870, 12gb of ram, 256 gb of storage.

Am I doing something wrong here? Or is the game very unstable/badly optimized on mobile?

Thank you in advanced for any tips that you may have.

[grand frigate]

I think is my country’s shit wifi. Something had an issue so i think that may be it. Thanks for answering, I really appreciate it

[craggy rain]

i tried

[reef fog]

what do I do if my food icon is in front of my weapon icon on IOS and I can't use my weapon skill because it makes me eat food instead?

[pale kiln]

might be blind and am just not able to see it due the hour, but is there a section here somewhere about guilds of the different servers/ recruit section?

[grand flax]

what is this about? I can't see the rewards

[fiery grotto]

Hay, can i play With this syestem requirements...????

[hasty tide]

u need IOS system. join game with iphone, ipad etc

[pale kiln]

you need to be on ios

[chilly wadi]

hello, so, uh, i just got removed from the guild i created
but some of the guild members are still marked as if there were in

[steady solstice]

which servers, work? since I am in like two North America servers and both of them crashes the app...
couldn't even progress in the Azur Lane server, past the intro cutscene and I only lasted in the observer server up to the third cutscene and leveled up once... but the game crashed on me.

my storage is like 128GB and I have a ipad air 4th/5th generation.

[keen scarab]

Is anyone else having this problem for the ios price adjustment reward thing?

[vale edge]

Hi there! Does anyone know if I can change the email associated to mi ToF account?

[sick girder]

Scroll up a bit and u will see your problems solved

[cloud prairie]

it only works if you log in with IOS

[dusky verge]

I can't log into the ToF account that I used to play on

[gleaming folio]

Anyone able to help with a crashing problem? I can play the game, and it runs fine while actively playing, but only crashes if one of two things happen:

• I use a loading screen after playing more than 4 or 5 minutes. The loading screen will always crash at 90%

• I use a special order. The crash occurs a few seconds into the animation, or immediately after I hit "skip". I still have the rewards received after restarting the application.

That being said, if I avoid these two things, it plays forever with no issue.
I've tried pretty much every typical suggestion listed online.
The game will occasionally crash on the very first loading screen, again at 90%. This isn't guaranteed like the other causes though.

[little tundra]

Im having a similar issue...

[tepid compass]

i have a crashing problem too i can load up the game just fine and play it just fine but then it crashes after about 1 or 2 minutes lol

[drifting sparrow]

I have a problem with trying to boot the game up. When I click launch after about 10 seconds it crashes. I have repaired the files but dont know what else to do.

[tepid compass]

ah i fixed it

[tepid compass]

have a look at the pinned messages!

[steady solstice]

well some people uses ios and most of the pinned info is on pc app.

my only issue is the servers being very finicky.

I advanced in the Azur Lane server and the game crashed during the drone flight quest.

[vital lava]

When I tried to claim this, it said that my backpack was full. It's not. How do I fix it?

[empty grotto]

gotta be on ios for it

[vital lava]

Oh ok thanks, what are the rewards btw?

[faint stag]

Does the difficulty of boss effects in void rift affect the reward drop rates?

[wind drum]

I just got logged out for no reason trying to get to the game rn, I've been trying to reset my password coz I can't find it on my notes, but the verification code for the password change never gets sent, can't even reach customer service for some reason. Anyone have an idea or something?

[wary shuttle]

1000dc

[dire surge]

I can’t claim the nitro pack

[wary shuttle]

try to use vpn

[dire surge]

Now it just disappeared

[wary shuttle]

look at the date
"claim before October 10"... today is 11

[dire surge]

Oh nvm then mb

[wary shuttle]

[solid cloud]

does anyone know a fix for server connection failed?

[wary shuttle]

@tribal forge u need to login on ios device to see the reward (1000dc) and claim it

[sick girder]

u have to mention ios device , if not they will tell u i login with ios account on pc and still cant claim it

[wary shuttle]

can u connect to another server?

[solid cloud]

no i cant

[wary shuttle]

- check your internet connection;
- restart your router or mobile data;
- make sure you are not connected to any Proxy or other such thing;
- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it (run the game as an administrator);
- close other background tasks.

u also can try to restart your PC or wait and play Tower of Fantasy later

(っ´ω`)ﾉ(╥ω╥)

[solid cloud]

thank you for the help

[wary shuttle]

connection errors are sus, so I hope sth from this will help u

[wind drum]

Up

[steep vine]

This thing Helps but It drops my fps whenever i do world boss xD

[wary shuttle]

if you kill a boss with a bunch of people, it's ok (the problem has returned to many people after the update); if alone, it's bad

[muted chasm]

The game crash on my iPad pro iOS 15.6.1 every time after i clicked to enter game. Crashes when progress bar reaches 90%.

[radiant edge]

@fiery grotto -- The game should run playable on that system. Yet, you're borderline on memory {due to IGP sharing}, and do not have a discrete graphics card- There will be visual artifacts on Intel Iris Xe integrated graphics.

-- Some additional steps may be needed to get the game stable. Feel free to DM me for further help if you encounter crashes or abrupt game closures.

@chilly wadi -- If you've been removed from your own crew, have been active in the game {playing}, and the other members are still present (the crew still exists) -- then this is something that will likely require contacting customer support to investigate what exactly happened.

@vale edge -- Not directly, however it's possible to bind and unbind additional sign-in methods to an account.
You can bind a third-party sign-in, such as Google's, sign-in through Google, unbind your Custom Account, and then bind a new Custom Account (the new email address).

However, if you're seeking to change your email for security reasons -- then we would strongly advise "staying" on the third-party sign-in method and dropping the Custom Account, given that these support TFA (Two Factor Authentication) -- and are likely to provide higher account security.

• If you're suspect of an account compromise or have other similar security concerns, please DM me to discuss what's happening.

@gleaming folio, @little tundra, @tepid compass -- Windows Client?

Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", and see if you see any folders in this location.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

@drifting sparrow -- From your message history, it seems that you were able to play the game in the past. Did this start specifically after a version update?

[robust dagger]

I realized that the game was stuttering a while ago and I still don't know how to proceed.

I checked the graphic presets and I realised that I was on extreme preset and UHD resolution , so I switched to the lowest preset and lowest resolution. Even after that the game was still stuttering and dropping to 15-19 fps in the first city when some building or object appears on screen. I also locked the game at 30fps and disabled the battery eco mode, but it's still the same. Sometimes going even lower than 15 fps in battle.

I have a Xiaomi Blackshark 4, with a snapdragon 870, 12gb of ram, 256 gb of storage and 144hz.

Am I doing something wrong here? Or is the game very unstable/badly optimized on mobile?

Thank you in advanced for any tips that you may have.

[dusty agate]

how to fix this alert ? my friend tried to top up from apple payment

[indigo mantle]

guys is it possible to delete one of my other server accounts and keep the rest?

[dapper sky]

Help, I've tried restarting the application. It gets suck at 104mb.

[wary shuttle]

i think u should uninstall completely and reinstall the game + check the graphics drivers update

[muted chasm]

It says he top up from third party channel, not official, and the item purchased will not be delivered

[dusty agate]

I see is there something can fix it? Cuz before he's bought the monthly pass and its normal

[charred quarry]

trying to buy from 3rd party channel for cheaper? its against the rules it says

[verbal shell]

How long does it take for cs to reply

[rain furnace]

what does awaiting data return when trying to forgot password like when sending verification code it says that

[muted chasm]

The message also says he needs to contact customer support if there’s some mistake, the official cs, not here in discord, and they’ll ask him to provide proof of transaction.
But like what rin said if he's really buying from third party and found out by the devs then there’s nothing he can do, the money and item are lost to him, it'll be lucky if his account is not banned.

[dusty agate]

no he's bought it from apple payment not from 3rd party

[muted chasm]

If he wired money to some online services to top up in highly inflated App Store country like Argentina(I assume the currency in the screenshot is peso), then that’s also illegal

[dusty agate]

i see thank youu for answering

[mystic gull]

guys when can i transfer my account

[drifting verge]

That's normal, you should expect some frame drop since it depends on what part of the map you're looking at. Big chunks with veg or a high construction zone will always lag to render. Your phone should run it on UHD 60 fps with drops around 50-10 fps but I higly recommend HD 60fps.

[robust dagger]

It didn't work, I just tried it and nothing changed.

[drifting verge]

What's the average fps you're playing?

[manic cloud]

Help ?

[drifting verge]

Game Settings > Repair, wait till it's done

[tribal forge]

So weird that it would show for android then??

[hasty tide]

I did a mistake by accidentally proceed the game with girl char, so i deleted my acc that supposed to be done in 30days, yet today its more than 30days when i open the game, its still continue the old save. How exactly to play start from beginning again?

[radiant edge]

Since you filed a deletion request, the safest method would be to use another sign-in {Google, Twitter, Facebook, anything really}. More or less, create an entirely new account.

[hasty tide]

Emm ok

[manic cloud]

Still not working

[drifting verge]

Try open task manager and kill the ToF process

[robust dagger]

43

[sick girder]

@dusk hollow #1007842564726075432 message

you even made a video , when it said only for IOS device only

[dusk hollow]

But why do I get a permanent notification for it then? I don't even have an IOS device and never logged in on one

[sick girder]

its a jebait to make force u purchase an iphone
if you want 1000dc , get an iphone

[dusk hollow]

I couldn't even afford one if I sold a kidney, not gonna happen lol
But bait makes sense I gues

[drifting verge]

Well, there's definitely something going on with your phone. Are you using the high performance settings?

[drifting verge]

That's how ToF notifications works, there's nothing you can do. They need to delivery the notification to everyone because you can play it on iphone and pc.

[robust dagger]

No but whether I use it or not there's no difference, I feel like there's something wrong in the game itself because I don't think my phone is that bad and I can run Genshin on highest graphics with 60 fps

[drifting verge]

I see, try to unninstal and install ToF again because your phone should be running it at HD +90 fps with no trouble. Fps drops are normal but not the way you're describing it

[robust dagger]

I already tried it as well and there was no change whatsoever... I'm desperated 🐧

[drifting verge]

Ok, send and email to [e-mail], the staff will barely see this channel to solve problems, it's easier to make a ticket

[robust dagger]

Alright I'll try, thanks

[spring iron]

Do you know how to link a tof account? I tried with my "main" address and it gives me repeated linking even though my account is not linked

When I join my account via gmail, I have no character on it..

[drifting verge]

Even if you have not created an account, you've registered. Try another email and don't forget to enable the 2FA on your phone.

[muted chasm]

^

[snow bane]

How much free storage space does an IOS (mobile) device roughly need to download and play ToF?

[drifting verge]

@muted chasm try to delete data/cache from ToF app if don't work try reinstall the game and if still not working send an email to [e-mail]

@snow bane 10 Gbs minimum

[weary jackal]

Good afternoon, I have a problem, I play on the pc and when I click on open in the launcher, it opens the screen, then when the Hotta logo should appear, it closes the game and nothing else happens, this started happening today. I've already reinstalled, I've done a lot of things and nothing worked.

[half sphinx]

Is there a reason why my hairstyle doesn't work with this outfit (no issues with the others)

[calm urchin]

fixed "Login Exception"-error by launching (administrator rights)

[drifting verge]

@weary jackal you should send an email to [e-mail] and check directly with them this issue.

@half sphinx there's some hairstyles that only fit certain outfits and if you change, the hairstyle will change

[torpid parrot]

Ha oui je ne sais pas si je dois mettre ça dans technical-help, report bug ou contact de tof (je connais pas et mon anglais et assez fragile 🥲) mais donc je met la en attendant

Bonjour, alors je ne sais pas si on pourrait m'aider mais depuis aujourd'hui en voulant aller jouer sur TOF je suis arrivé sur une page de connexion alors que je ne m'étais pas deconnecté 😅. J'ai donc essayé de me connecter mais malheureusement j'avais oubliée mon mot de passe et et donc essayé de le changer mais quand je demande le num de vérification il me disent recherche de données 😭 et même defois ça revient sur la page d'accueil mais je ne retrouve pas mon compte... alors je jette cette demande d'aide en espérant trouver la solution merci d'avance 🙏

[limpid ravine]

I got the same problem

It happened when my game froze and I had to cut the app. I can log in on my phone no problem

[drifting verge]

@gentle magnet @midnight kettle Can you guys help Oka? The translation to english ir quite poor

[limpid ravine]

yeah i fixed it by running as administrator

[gentle magnet]

Hello, so I don't know if anyone could help me but since today when I wanted to play on TOF I arrived on a login page even though I hadn't logged out.
So I tried to log in but unfortunately I had forgotten my password and so tried to change it but when I ask for the verification number they tell me looking for data and even sometimes it comes back to the homepage but I can't find my account... so i throw away this help request, hoping to find the solution, thank you

[gentle magnet]

Try this solution: Contact [e-mail] by explaining your problem to them, they may be able to help you recover your Tower of Fantasy account

[torpid parrot]

Ho ok on peut leur parler en français ? Ou juste anglais....

[gentle magnet]

Essaye de parler en français, il doit y avoir un support français je pense 🙂

[radiant edge]

In general:

-- Sign in through the launcher with your "Custom Account" (the one with characters on it).
-- Enter the "Account Center" {by clicking on your account-name, upper-right corner}, select the "Bind Account" tab.
-- Click on the "Bind" button to the right of "Google".

From this point follow the prompts and sign in to your Google Account. Assuming the Google account is a blank slate (does not have character data associated with it / has not been played on), the Google Account should be associated with your game-account.

After this, you would be able to log out from your Custom Account, and sign-in through Google. {via the launcher}

[spring iron]

Well, my problem is, i tried to do it with one of my main account, to bind it, but it say "fail" every times, when i try with one of my gf account google, that work, but not mine..

The google account never got any character data on it, so i'm lost..

[radiant edge]

Ah, I'll DM you in this case to discuss it more.

[solved -- Google sign-in did have an account association, we managed to migrate this to a placeholder email -- and get the Google Account to bind]

[kind bronze]

Can a laptop with intel i3 core 6 , with intel hd graphics handle this game on very low settings?

[wary shuttle]

#faq

[kind bronze]

The answer is no i guess 😭💔

[radiant edge]

The answer is 'maybe' and 'it depends'. I'll DM you to collect more details on the rest of the system.

There are many people playing the game on systems that lack discrete graphics, and on underspec systems.

[severe cobalt]

Soo are we just stuck with this forever now?
It's been almost a week already.

[cobalt coyote]

Coucou, essaye de changer ton mot de passe sur leur page officielle! Normalement ça fonctionne là bas

[ashen trench]

so i reinstalled the game and did the repair and its not helping anything else i can do?

[junior lily]

@ashen trench I don't know if you got it to work but just double checking do you only log in on one device and if you account has multiple socials bound to it have you tried logging via the other linked social? Lastly just double checking is TOF being launched with admin if you're using PC, I'm not sure about mobile.

[tame star]

Help

[wary shuttle]

• check the free available storage size left;
• try to open the game from another wifi/internet or restart your phone

[tame star]

@wary shuttle still can't open the game

[wary shuttle]

where did you download the game?

[dense garden]

You only can claim with ios device, bcuz currently only ios device affected

[wary shuttle]

@tame star

• make sure that your phone meets the bare minimum requirements (android 7.0 and up, #faq )

and i suggest u should try reinstalling TOF (Play Store)

[mellow nest]

im struggling to claim the discord pack ingame cause i cant find mycode

[wary shuttle]

cannot find in your "nitro gifting"?

[violet night]

me too.. I cant find the gift in my inventory gift.. already got the free nitro

[pseudo verge]

@nova linden I believe this can sometimes be fixed by just installing ToF on website again and then reloading the launcher. If that doesn't work tho it could be another issue. Repairing launcher I heard sometimes works too. Saw post in report-bugs, technically should go here I believe.

[nova linden]

Ok thank you!

[rustic osprey]

I get the login error and I don't know how to solve it

do i have to reinstall the game again?

[pseudo verge]

If you tried installing ToF from website and then restarting launcher, and if that didn't work tried repairing launcher, and it still doesn't work.. might have to reinstall game yea. Might have some luck clearing browser caches too maybe??? Sometimes login uses default browser or something and cache can be weird lol. It's worked for some older games i played.

[turbid raptor]

how do i find the game file location on mobile? i want to see how much storage it's taking. I tried updating with 10 free gb and it said i didnt have enough space. So I tried again after 15 gb free and now it's taking up around 12 gb more than before

[ember violet]

Does anyone have any advice regarding a black screen after the very loud Level Infinite logo. I have tried the following already:
Restart Your Device
Check your Internet Connection
Update Graphics Driver
Check Server Status
Disable Anti-Virus Programs & Firewall
Reinstall Tower of Fantasy

[still sandal]

idk if this is against any ToS or something but you can try to delete the "HOTTA-LOGO" and "TENCENT-LOGO" file under this path: Tower Of Fantasy\Hotta\Content\Movies to get rid of these clips, maybe it will help maybe not idk ^^

[ember violet]

I like the way you think I’ll give it a go

No luck, now it just brings me to the black screen immediately

Oh wait I’m in !!! Let’s go!!!! @still sandal thank you 😊

[still sandal]

haha nice! have fun playing

[ember violet]

😂😂 and when I log into my server I see frigg walking down a hallway

[winged silo]

Hay, why is #faq empty?

[tardy helm]

its not just let it load?

[winged silo]

Mine is like this

[tardy helm]

try on pc i guess

[winged silo]

Wait..... So it won't come on Mobile

[hasty tide]

Enable this

On mobile.

How does the experience buff work? How do i get 500% exp? Im level 19

[honest rain]

Day three of asking for help about this game crashing on 99% loading on iPad

[verbal shell]

It keeps crashing on my android too

[torpid parrot]

Merci 😆 ça a marché sur leur page ... j'espère ne pas le reperdre !

[verbal shell]

Btw how long does it take for cs to email back?

[hazy crown]

is the game down? cant seem to log in

[novel lark]

Fix yow connection and restart your pc

[hazy crown]

restarted it, connection seems fine since I can play other games/browse other sites

[viral silo]

umm soo.....after i log out my game decided to change the resolution size,and it wont let me change it back

[ornate mirage]

my game keep on crushing do you guys have any idea on how i fix this? thank you

[ashen trench]

Im only logged in on one device and the acc doesn't have any socials bound to it and it is being launched on admin but i can't get it to work

[junior lily]

Try binding it to a social then logging in with the social and see if it works then. Cause otherwise I'm out of ideas

[slim schooner]

As long as your level is 3 levels blow the server lv cap, the EXP boost kicks in. It is call the Catch up Mechanic. Don't rush level too fast. Slowdown every 5 levels to upgrade everything on you (weapons and gears) or you'll find world mobs a lot harder to defeat.

[wheat fiber]

I had that issue a few days ago, stayed like that for hours. Then i logged into the game on a different pc to see if the game was only broken on main pc and it worked logging in on secondary pc. Then I swaped back to original pc right after and it worked on that too

[wary shuttle]

@undone turtle sorry, it's not for technical chat

@viral silo did u fix it already? ☕

@ornate mirage when your game crashes?

[ruby wind]

has the game had some/any sort of optimization update since the release day?

[boreal stirrup]

Did they touch something ? After the maintenance i keep getting disconected sometimes while loading gets to 90% and send me to server screen two times already

[wary shuttle]

1. the maintance will be tomorrow (10/13/2022 7am-9am GMT+2) #tof-tweets

- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it as administrator;
- re-login (without auto-login);
- click on game settings -> repair;
- use mobile data instead of our home wifi;
- check the game on your phone.

u also can try to restart the computer
(っ´ω`)ﾉ(╥ω╥)

[honest flax]

are the devs aware of that item stealing thing wich popped up 12h ago on reddit?

[hasty tide]

Yes

[ashen trench]

yea thx that helped its running again

[wary zephyr]

here we go.. now they simply go at inventory.
i mean before it was weapons, then accounts, and now items.
basicaly hackers have access to entire accounts this game is worst secure ever

100% sure account link lost is related to those yet it takes forever to get account back.. and we got told its our fault like 5 times on copy/paste replies.

[drifting verge]

The problem is hackers leaked the ToF codebase

So people can leak releases like Vera and the 2.0 or unfortunately creating hacks

[wary zephyr]

yeah i dont think im opening this again, its literally a dangerous security to my computer opening ToF it seems

[drifting verge]

No it's not since hackers can only have access to the game database

[wary zephyr]

until its more

day i got hacked.. i spotted it clearly

got into a fc normal..which is a party.. and then got a big disconnect.. game froze..
and it tried open a second game while first one was on
i knew something was wrong, tho i relogged nicely after messing.
tho later my character was gone

its been a week now tho.. and i dont see light to get it back
which is kinda understandable.. if you are not competent enough to plug holes hackers get into no use giving account back

[drifting verge]

I'm sure Hotta is looking deeply into this and will compensate anyone that got stoled

[wary zephyr]

yeah how much compensation is 1-2-3 week lost

theres no shot they give enough to what that could be worth.. unless they go like heres 20 000 dark crystal or something lol

and a wrongfuly ban is like 1500, so hold my doubts

[drifting verge]

I don't know, it's kinda bad for us to start speculating it because it can create a false hopes
Devs said they're looking into it so let's wait and hope for the better

[wary zephyr]

i just red about the item inventory stolen.. did they really give 200 dark crystals as compensation only..

some people lost like 50 red nucleus and all they farmed LOL , complete insanity

[drifting verge]

I'm sure they can track lost items since every account has a log

[vestal orchid]

200 dc rn is just the maintenance compensation, just like every other maintenance
I hope they will atleast rollback inventory and maybe give extra for compensation of the issue

[wary zephyr]

yeah im still waiting to recorver a single email on an account.. good luck on items

i dont think people are ever seeing those items back..

[vestal orchid]

only time will tell 🤷‍♂️
hope devs are actually investigating how to undo damages (stolen accs, items, etc) instead of just pushing only potential fixes

[honest flax]

Well thats just another thing wich gets added to tencents bad reputation its not the first time that such things happened with games from studios wich are working with tencent

[honest flax]

"only access to the DB" you know that is literally the worst thing that can happen xD

[wary zephyr]

my man some indie private servers have better security .. i played private servers for like rose online, ragnarock, wow etc.. not even the real compagny and no hack

[drifting verge]

Yes, game-wise but there's nothing related to your computer itself

[honest flax]

i know that most private servers have more protection than official servers :). and @drifting verge Still they can change the packets easily now since they know the values inside the DB the rest is easy AF to change. In fact the hardest is noprmaly to intercept the connection between the db and server but its possible. And just in general nothing is 100% safe

[mild crest]

@raven shale Not everyone paying attention on discord. There no info ingame to dont match making

[drifting verge]

Yeah, I know they can find backdoors to the port forwarding but that's a really hard task

[honest flax]

uhm finding out ports is not hard at all x'D And backdoors are a completly different thing to open ports and connect to it x'D

[gentle gazelle]

Iris enjoyer.

[tall jewel]

why you can not pay with paysafe in Tof

[honest flax]

bc paysafe sucks. get a credit card or use the playstore or itunes and top up via the app

[tall jewel]

toxic

[wary zephyr]

i wouldnt spend any money in this atm, im here writing cause account stolen..
and there was this item stealing happening too..
who knows whats next.. you want to invest in that?

[viral silo]

nope still stuck on that resolution,so i just found out that you cant have dual monitor setup when playing the game,when you start the game at portrait mode then switching to landscape.

[honest flax]

well acc stolen is something different. But that current situation will happen is devs have no idea about security

[blissful bridge]

I just got hack on conflict mode and lost all my stuff anyone know how I can report ?

[steep hinge]

ingame

[green summit]

I've been in the same group and have the same problem

[crude totem]

My account got stolen a week ago, still nothing from tech support

[honest flax]

well most of it is clientside too so thats even worse

but i guess i will take a break now of ToF untill they get competend devs wich actually know what they are doing and not like the ones they have right now

[halcyon crater]

The more I read here the less I want to get my account back. Just forget all about the game and move on. It's not worth it anymore

[blissful tide]

my game keep getting stuck at 90%/99% loading screen and go back to server selection screen

anyone know how to fix this?

[fallow sundial]

Any update to being able to link more than one account? Initially signed up with Google on pc but would love to play on my iPhone!

[peak thistle]

I can’t login to my original server

[olive ravine]

There's a guy on my server who's openly cheats since 2 weeks, multiple reports from diff ppl and still he's having fun here and running in Marc skin jeeez

[umbral oriole]

is their a way to cancel a transaction,

[peak thistle]

Besides disputing it with your bank I don’t think so

[wary zephyr]

do it from whatever you paid, either paypal or bank or whatever

[peak thistle]

I can’t login to my server,halpppp

[wary zephyr]

close launcher and reopen.. if that dosent work gg

[peak thistle]

The last time I was able to login to it was during global launch

[wary shuttle]

@peak thistle do u get an error?

[peak thistle]

Okay!disconnected from server

It’s starlight server btw

[wary shuttle]

if u r on pc, can u connect from your phone?

[peak thistle]

No I’m on my phone trying to log in

[wary shuttle]

• try to open the game from another wifi/mobile internet or restart your phone;
• make sure you are not connected to any Proxy or other such thing

u also can try to reinstall the game

[mystic gull]

hello guys

[dusk lily]

Yeah they fix a problem 12 hours after discovering it, but it's been day, week or even a month for some account, but still no recovery.
That's some great work from them x)

[mystic gull]

my account on food fighters is not working can someone start a new one on thier device to check if it is server problem or my pc problem

[wary zephyr]

you think this is fixed?

#technical-help message

maybe they patched a way, but it seem to be going on still

[dusk lily]

don't know but posting something about it is still more than they did for us

[wary zephyr]

because they think we got password leaked or something.. but im almost sure it works the same ways as weapon dupe and item stealing

also saying like.. could be selling accounts.. but been trying to get it back for a week lol

[wary shuttle]

is it about ToF game?

[mystic gull]

yes

[dusk lily]

password leak...
I don't know how many wave of hack there have been but, yeah.
And anyway buying/Selling account, I'm pretty sure it is bannable anyway. So why are they not doing anything, and spending days closing ticket and telling us to wait for nothing

[wary zephyr]

at this point you probably have no items anyway

[wary shuttle]

a, its an Asia-Pacific server...

• r u on pc or phone?
• do u get an error?

[dusk lily]

If my account still exist, and if it was not grief like weeks ago anyway

[night grotto]

can someone tell me what is this ?

[wary zephyr]

only IOS can, global chat should know these oof lol

[night grotto]

oh ok, the red thing triggers me lmao

[peak thistle]

I created a brand new account and still have the same issue 🤬 😭

[graceful garden]

which one?

[peak thistle]

It always says disconnected from server im on iOS

[graceful garden]

maybe update your phone?

[peak thistle]

Honestly didn’t think of that

[graceful garden]

or its just that tof don't like apple, i would understand tho

[mystic gull]

i run it on a windows laptop and i dont get an error but it stops loading

like at the diamond

while i started a new account on anther server and that works fine

[peak thistle]

@graceful garden it still says the same thing 😭maybe the server is full

[crystal veldt]

How can I return my account data? I reach level 6 or more but it's rest all of sudden
Cn ver

[wary shuttle]

try to:

• close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it as administrator;
• re-login (without auto-login);
• click on game settings -> repair;
• open the game from another wifi/mobile internet

but maybe the server is too full and u should wait and play later

[cobalt kestrel]

Does anyone else try to reset their passwords and their system doesn’t even send a verification code to your email 😒

[mystic gull]

well the server is vacant and i tried all that except for opening the game from another internet

[solemn zephyr]

Is anyone having trouble connecting to futuria?

[boreal chasm]

I got stuck in the ground at the start of cobalt story when leaving lab, tried unstuck in settings and after that i was kicked out and cant connect to server anymore. Any solutions to that?

[austere relic]

multiple servers seem to be having problems with players not being able to connect currently

[solemn zephyr]

Thank god

[boreal chasm]

But i did connect like half an hour ago before the thing happened

[solemn zephyr]

Oh its back

[boreal chasm]

Yeah i can connect too, don't mind me then..

[dusty glade]

yeai connected and got disconnected and now im outie 😄

[honest patio]

a lot of us on Astora got disconnected and can't log back in, I also got a BSOD when trying to 'repair' the game, thanks Hotta

[exotic slate]

where i can send the codes of hack that people currently use? they literally ignore me on mail 3 times, maybe devs can move they ass a little faster and hotfix that, because this wasn't the only hack that they are using on hidden forums. I am sick of it

[worldly lynx]

+1

[wild stream]

Guys help i cant run the game (its my first time playing it) and when i launch it it says something like:

Someone pls

[wary shuttle]

- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it as administrator;
- re-login (without auto-login);
- click on game settings -> repair.

u also can try to restart the computer and have a look at the pinned messages! (っ´ω`)ﾉ(╥ω╥)

[wild stream]

Thanksss i'll try it

[oak flicker]

pc newstart

[wild stream]

Thank you so much it worked now!

[wary shuttle]

goooood

[wild stream]

I need it to log out and log in again

[wary shuttle]

[radiant scaffold]

I cant log in Futuria server but i can in others T,T

[finite swift]

So uh, is there a reason I can't claim this. I have plenty of bag space

[kind bronze]

@wary shuttle can this graphic card open the game on lie settings?

[tardy helm]

ios only

[boreal stirrup]

@finite swift only IOS user you have to login from an ios dispositive to claim it

[finite swift]

Oh, that's dumb

[boreal stirrup]

Check the updates theres reason for it

[finite swift]

I sometimes forget this discord exists ^^;

[boreal stirrup]

Its on game itself actually

[finite swift]

I sorta skip through the updates I'll have to check it now ahaha

[wary shuttle]

sorry, idk about this

[pseudo drum]

Can't get past this screen. Is the game on maintenance already?

[gaunt helm]

Good evening, a friend encountered a problem with the leaked read, which deleted the equipment worn by her and the blue chips. What should we do?

[mild crest]

Follow this post: #standard-chat message

[gusty meteor]

So ToF won’t load on my data (LTE). Idk is there a solution or if Rogers is the issue

[mild crest]

Wym by cant load data?

[gusty meteor]

When i try to go into the server, it’s always stuck at 90%. But when i connect to wifi again it works

My others games have no issues playing on data so idk.. 😅

[mild crest]

oh, welp maybe ur internet doesnt like ToF and thier ports

[gusty meteor]

Hmm I see. I guess there’s no solution I guess 😅

[mild crest]

if u have someone else they could share their internet by hotspot and u could check if that works

[gusty meteor]

Yeh I’ll see if anyone I know from a different phone provider can play. It’s just a little inconvenient that I can’t finish my ToF dailies when I’m out sometimes, and have to wait till I’m home

[mild crest]

Yes, ik the felling

[restive harness]

help

[steel stone]

The Cheater stole all my 5* equipments …

[muted chasm]

Open task manager, end progress ToF launcher

[peak thistle]

I keep trying new servers but i keep getting the same error,help pls? It always says disconnected from server(im on iOS 16)

[muted chasm]

The global version blocks connection from certain areas such as China mainland. If that’s the issue then u need a vpn or booster to play

[peak thistle]

I’m in America?

[muted chasm]

Then probably just the network quality itself

[peak thistle]

So apparently it works on my crappy WiFi but not my 5g connection?

[wary shuttle]

- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it as administrator;
- re-login (without auto-login);
- click on game settings -> repair.

u also can try to restart the computer and have a look at the pinned messages! 
(っ´ω`)ﾉ(╥ω╥)

[muted chasm]

I saw them talking above that certain internet provider could cause issues

[peak thistle]

Oh wow 😯 welp guess T-Mobile is one

[muted chasm]

Could still try using a booster app but they are usually not for free

[peak thistle]

Ohhhh

[wary shuttle]

[gusty meteor]

Same problem with my LTE with Rogers in Canada

Can’t get into the server with my data but my wifi works even though it’s the same provider 🤷🏻‍♀️

[kind bronze]

From where i can see the fps and ping ingame?

[lavish coral]

next to the map

[turbid raptor]

Where is the file location for the game on android?

[scarlet patio]

so i got issue with my display and its locked only on this, am running on perma 10-15frames

tof has been getting buggier and buggier lately it feels annoying to even launch it..

[radiant edge]

@blissful bridge, @steel stone -- If you haven't already, you'll want to use the ingame helpdesk feature {settings page, upper-right corner} to file an account related support ticket explaining your situation.

-- Please prefix your report with the text "EXT CASE" {insert it at the start of the ticket}. These keywords will help the support team and development team identify that your contact is with respect to the recent exploit wave.

@peak thistle, @gusty meteor -- Is your device an iPhone specifically?

If it is, then this is unfortunately a known issue with iPhones and mobile data. Your sim-card in such a situation would likely work in other devices, even other iOS based devices -- such as an iPad.

We don't have a solution right-now to this, yet would suggest contacting your carrier and asking if there's any difference in how data-services are provisioned on Apple's products on the carrier's network. Or, more specifically if there's any difference between how data is provisioned between Apple's phones and tablets on their network.

@muted chasm -- Use of a VPN or booster {partial proxy} is against clauses (b) and (c), of section 7 {Player Conduct} of the user-agreement. Use of VPN's additionally violates clause (s).

• Though I note the person you were responding to is in the Americas, circumventing region restrictions would definitely be against the rules.

[blissful bridge]

Thx already did it ingame and mail

[radiant edge]

Excellent, thanks for filing a report.

[raw moon]

Hi, the servers are off? when I try to open the launcher I get a server error ID: 5/11002 message when it tries to log in

[gusty meteor]

Thanks for responding! Yes unfortunately I do play on iPhone and don’t have any other apple devices 😩 guess I’ll have to wait it out if there’s a solution one day

[hardy mica]

I know its 2 months ago but I connected my Twitch account to my current account and i still dont have this frame

Dont know if its a technical bug or a tof support thing

[outer epoch]

same I never received it :'3

[boreal harbor]

Same!

[tardy helm]

they won't help you or give the rewards since its been 2 long i did try like 2weeks ago cuz i never got mine

[hardy mica]

ah thats dumb aight sad I thought it just took time since i heard people get it from a day to a month

[wary shuttle]

u can try to:
- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it (run the game as an administrator);
- re-login (without auto-login)

if it doesn't work, just wait and try to play Tower of Fantasy again later I guess (っ´ω`)ﾉ(╥ω╥)

[south minnow]

so if you never linked your account is no possible way i of getting it back even if you know your user and UID? i never got to link my account because it would kick me out the game every few minutes

[hollow stump]

What does this error code mean?

gdos error; ret:[15010:1], msg:[game result is failure; retCode:1,retMsg:GDOS Query Role Data CommandByName Failed|GDOS Query Role Data CommandByName Failed]'
I got it while I was trying to claim the discord nitro from my account

[wary zephyr]

if you got hacked you can try support but for some people its been like 3 week now, only 1 week for me tho
they were actually thinking its was player fault, like bad password or leak, or selling account..
but they are starting to see theres plenty of people with the issue and its going worst lol

now at a point where items and armors are getting stolen so even when you get it back might be empty

[proper jay]

um are we in maintenence right now guys?

[wary shuttle]

no

[wary zephyr]

internet is going ham i think since like 2 days, and for games/services etc its doing problems

[loud rampart]

Really wish they would have just done a emergency MT and shut the game down for 1 to 2 days while sorting this out, with the amount of people in #1007842564726075432 saying they lost there equipment i can only imagine how many that didn't and just quit the game instead.

[prime fern]

Why I can't log in? being kicked out from FC due to disconnected from server. then can't login back. trying to switch server but the result still the same. please helpp :((

[loud rampart]

Could you show a screenshot?

Also i have seen a few cases of the hacker and these events in FC offen starts with a DC in FC into not being able to logg in with an error code

[prime fern]

Server mechafield
Uid - 1600250227

[loud rampart]

Read this @prime fern I assume this is sort of what you experience
(didn't poke u wacker just reference)

[prime fern]

Ffs am i being hacked now? 😭😭

[loud rampart]

@prime fern Reboot your launcher firstly to make sure its not an issue from your side.
the server isn't down so you should be able to logg in, other wise give it some time and logg in later and see if u got affected or not

[prime fern]

I’m using iphone and restarted many times already

[loud rampart]

Wifi?

[prime fern]

No. Using data. But there’s no problem on youtube etc. and never happen this problem before

[loud rampart]

Well am not the best when it comes to phone issues, and it could be a unsolvable problem right now if it is the hacker that DC you.

Best thing u can do now would be to repair your game (Just incase its a file )
after that you would probably have to wait until 2mrw after MT, if you are able to logg in.

If you have a PC you could try to logg in there instead to check if its a phone related issue

Also if you're affected by the current issue (Stolen inventory) Make sure you contact the supports
https://www.toweroffantasy-global.com/ Then go all the way to the bottom and click contact us.

[prime fern]

thanks, i'll wait after MT and see how it is

[loud rampart]

Sounds good, Should be <t:1665637200:R>
After that if the issue is still there you can always come back and see if someone with more experience in phones is around ^^

[rigid pulsar]

ayo so to get the free stuff from watching the streams i need to link my twitch right? what do i do in this sorta situation?

[rain moon]

Clear your cache

[loud rampart]

Nah it will be a code that u put in the game most likely

[rigid pulsar]

oh thats easy? ty then 👍

[loud rampart]

That is usually how these things go down, Mid stream they will display a code and then go ingame and use it 🙂
and these keys are only allowed for like a day or two, so be around <t:1665691200:R> to watch the stream~

[shell basin]

L;

[supple obsidian]

where can i see supported devices?

[cedar sonnet]

Hey, any chance we can get an RCA or impact assessment about the hacker issue? Currently the game cannot be trusted as I am not sure what else they might have access to through the permissions we had to grant to the game.

[loud rampart]

From my understanding of the software that was used the main issue with ToF is that the server trust the client way to much allowing for changes that shouldnt be allowed by the user.

2.0 will have some updates for security (7 days from now) and Hotta have shown no reason to talk about it to much but only time will tell.
Might be for the better if they dont and just reasure the current issue is sorted and safe.

[cedar sonnet]

your first sentence is concerning, that is why I am not happy just getting my items back. Either they ensure me that:
1., this will not happen again (CAPA would be fine)
2., this had no impact on anything else (aka hackers were not able to use anything else which was not intended)
I invested to the game and I feel insecure about this app now.

Or refund me and close my account. I will be generous and not try to get more for the time invested, just the amount I spent

[loud rampart]

The best you can do is leaving #932914069395091456 and wait and see.

Well it is an issue being dealt with for the future and we also have to take in to account that security and anti cheat software for asian games are offen worse do to the fact that they use ID in CN / KR so they dont have to worry as much for these things.

But saying to much about the whole incident would be a risk for the company but am also hoping for a letter of some sort about the topic in simple terms.

[austere relic]

You had to go to ToF site to claim the drops after you got them on twitch. It wasnt like the more common twitch drops which automatically get sent when you reach the time on twitch

[still olive]

Hi i think theres some bug with the server again? server is very laggy recently, been keep getting disconnected again and again and got crashed pretty sure its not my wifi problem cuz every game im playing works fine

[unreal valley]

many of the players forgot to also claim it by enter server and name, unfortunately you have lost the drops

[kind breach]

anyone know what site i can visit to check why my ethreal dream char got banned?

[winged silo]

I guess they fixed it

https://www.toweroffantasy-global.com/news-detail.html?content_id=c86838d1ab8e3a4676a89a4a8afb277c352f

[loud rampart]

And a few things more that could cause issues, but everyone remember to screenshot your inventory and everything just incase ^^

the tweet mentioned u need to prove u lost stuff and proof could speed up

[dusk lily]

Funny seeing item hack is fixed that fast, but there are still wave of account hack a month after the first wave.

[loud rampart]

The fact that the guy who used the software / code released it gave away the loop hole that was used

Also i still think it was a risky move to let the server be up for 18 hours sense post ^^

[dusk lily]

Funny part in all of those problems.
Every single players that lost their accounts and are waiting to recover them can't even tell if they lost their items, meaning that even if we lost everything to the hackers (account and items) and we can't back our accounts, we might still get an empty account...

[pallid chasm]

Did you guys having connection problem? Happened for days already not fix at all.

[wary shuttle]

• do u use PC or phone (ios or android)?

[pallid chasm]

PC

[wary shuttle]

try to login on your phone (open the game from same and later from another wifi/internet)
just to check

- check your internet connection;
- restart your router or mobile data;
- make sure you are not connected to any Proxy or other such thing;
- close the launcher (check on your system tray/task manager if there's still anything related to the game to force close) and reopen it (run the game as an administrator);
- close other background tasks.
- re-login.

u also can try to restart your PC or wait and play Tower of Fantasy later

(っ´ω`)ﾉ(╥ω╥)

[indigo fjord]

it's not so noticeable, because they don't care

[dusk lily]

they clearly don't care.
They keep saying that they need to investigate if the cases are not selling/sharing but it doesn't take a month to do so.
And anyway, if selling/Sharing account is not allowed by the user agreement the other way around is true as well, so someone buying their account can't even complain if the real owner recovers it since technically it is not allowed.
The support don't make any sense -.-

[cloud ingot]

Is it possible to change the server? Without starting over?

[wary shuttle]

u cannot now, but it should be added soon

[upper charm]

Hi. Where can I redeem the CD key code?

[woeful sundial]

Hi uh ToF isn’t working for me everytime I start it gets stuck at 90% and crashes

[cosmic sapphire]

is anyone else getting disconnected? me and my crew got DC-ed and can't log in. none of us

[lean drum]

can't enter the server, it's loading then change to another loading screen and start loading again after that i'm again on login menu

[cosmic sapphire]

ok seems like server issue

[finite sleet]

Game died?

[devout burrow]

me and my crew tried to do a JO8, we all got disconnected + we cant log in anymore

[half schooner]

Same.

[devout burrow]

every1 outside from us that went to jo8 is fine

[half schooner]

Its game issue, I think.

[idle dock]

same thing with dimensionnal trial, now I'm locked out

[hasty sparrow]

Oh wait, it's not just me then?

[outer palm]

4man group from my crew are all locked out from trying to play void rift

[placid pine]

I can't loging in the game, i was trying an Operation

[hasty sparrow]

I came here to report joining a dimensional trial just to be locked out

[soft dome]

Same, stuck after trying to enter Dimensional trial 😦

[quiet wave]

Can't Connect to Asia Pacific Eden Server
Limit Reached

[long bloom]

Locked out of game after trying dimensional trial. other server logins work fine.

[patent agate]

Name: 2S
UID: Can't login
Server: Lyramiel
Region: EU
Platform: PC
Issue: I got disconnected from servers after entering op8 and can't connect anymore. I get loading screen twice and get thrown back into login screen

[finite sleet]

apparently you are stuck in the instance till it ends so if you did JO you need to wait for all the time to be able to get in again

[hasty sparrow]

OK, I can reconnect so it's as Rin above says, wait for instance timer to end.

Don't panic - no VIT was consumed either.

[round meteor]

Name: NinoDoesHerBest
UID: Can't log in
Server: Takoyaki
Region: APAC
Platform: PC
Issue: cannot connect into game, see screenshot above. I have restarted, closed client, pushed updates etc.

[hasty sparrow]

Were you trying to do JO / Dimensional Trial?

[round meteor]

no

[patent agate]

JO

[hasty sparrow]

Dimensional trial just worked for me when I went in solo instead of in a team:

[patent agate]

are hackers still a thing?

[hasty sparrow]

No.

Just ToF pushing bugged systems out causing people to be logged out for the duration of their JO/Dimensional Trial.

[ember lotus]

I cant log into my server but no error message

I was searching for a JO

How long do you have to wait?

[placid pine]

I think the same time during the dungeon you was searching.

[ember lotus]

I've been waiting 20mins

how long is an JO instance?

[austere relic]

25min (+5min before it kicks people out i think)

[wary zephyr]

what is this, i see 7 days to fix items for lost ones for people.
how about fixing the account linking menu first, skipping a problem?
pretty sure its made using same devious ways, copying badly programmed link menu instead. jeez.

its actually been 8 days for me atm for my lost account

wait i think 9 or 10 days, losing count its been awhile alrd 🤪

how would items take 7 days only anyway, thats way more complex than just setting back one email and a name

btw in one case you can still play, and in the other you are locked out unable to play.. which is more urgent? lol

[devout burrow]

okay i did a joint op 8 with my crew, my friend who created the instance (leader) is still stuck after 1 hour, still cant log in. this makes me afraid to do JO8 still

[wary zephyr]

bug report is full of them man, new patch feature

this game feel like its still in beta, yet it got a CN counterpart LOL

[devout burrow]

our whole crew team was locked out for 25 mins, we are back in, but the leader is still stuck

[wary zephyr]

nothing to do i think until they fix the new bug they got in themselves

wait fix to the fix that might fix the things they tried to fix

the thing they didnt seem to understand is.. its not based on JO or other you join
the hacks happen in party, join hacker party and he have access. dosent matter in instance or not could be a world boss

[mystic gull]

i need help

[wary zephyr]

yesterday i was warning crew to not join any random in any party, keep it with crew.
cause thats really how

[mystic gull]

so my server food fighters doesnt want to open up i have tried everything

[wary zephyr]

probable either new bug (look bug report) or its the same thing people had yesterday

[mystic gull]

i cant play the event i dont want to lose all my progress but i cant contact customer support

[wary zephyr]

you can by email but big trust.. all they will do is talk.. no action

[mystic gull]

it has been 20 days

[wary zephyr]

20 days unable to log what lol.. you probably been hacked

i doubt a bug presist that long, throught maintenance etc

[mystic gull]

i want to play but i cant

[wary zephyr]

same, strange .. lol

try another server or another device.. best i can say

[hushed ocean]

I was already wondering why someone spammed so fanaticly for Mount farm. Like every 1 minute non stop 2 days ago

[mystic gull]

i wont call it a bug because it stops on the diamond and i wont call my account hacked cause i have another account on another server that is working fine

[mystic gull]

i did try another server that work fine but i dont want to lose progress

[wary zephyr]

you tried big things like reinstall game etc? .. this either 1: hacked and bugged after .. 2: some kind of cache/data/hardrive problem when loading

tho since its just one server.. its probably just some cache thing if #2 .. which makes me doubt

[mystic gull]

i did reinstall still nothing

[wary zephyr]

cant help more than that oof.. after that its too technical xD

[mystic gull]

uff

[frank axle]

Can anyone tell me if this is a bug? This red dot driving me crazy

[hasty tide]

Red dot is a visual bug, yes. Reward is exclusive for ios device

[somber wren]

How do you play this game on an intel mac??

[dusk lily]

At this point they just don't care. they told me on the support that they are investigating if it is hack, sharing, or selling that is the cause of my lost account. I've gone as far as link them they own user agreement saying that selling, etc... is not allowed, and proceeded to tell them that since there should be no seller, there should be no buyer anyway, and if someone giving enough proof that he is the owner of the account, they should give the account back after a small investigation (not a 30 days long one).
But yeah, I just got one very small answer telling me they are sorry and I have to wait.
The players who got hacked may not even have a single item left on their account, if the later still exist anyway since it's pretty obvious that the hacker won't be able to sell it...

But yeah then again, they do care about what we say!
What a joke

[wild seal]

Is there a way to redeem codes outside of the game? I cannot log into the game using mobile data bc of the known iPhone & mobile data issue

[daring umbra]

Anyone know what kind of error is this?

[runic junco]

I have the same error.

[daring umbra]

ZZZZ Why this game give me suffer 😦
First 90% loading stuck now this 😦

[carmine schooner]

The same thing happened to me to solve it I had to close the game full with an account and everything and it never happened to me again

[lucid wave]

someone from my guild tried to connect today, but he no longer have his character, he is back to the starting cinematic and character creation, someone know what happened ?

[runic junco]

After logging out of the launcher and logging back in I was able to start the game again.

[finite cedar]

Hello, yesterday I was disconnected from my TOF account, I reconnected via my google account. When I launch the I'm no longer my character and find myself on the character creation screen. Can I recover the content of my account?

Thanks

[kind moat]

@finite cedar you can make a ticket, but no support won't do anything for you, some of us have been waiting for weeks. in fact they'll actually blame you and say its your fault

[radiant edge]

@woeful sundial --

Unclear from your message history. Are you experiencing crashes under the Windows Client?

If you are, then take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location.

Assuming these folders exist: If you can archive the most recent of them {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's), would be happy to take a look and see if we can figure out what's happening.

@mystic gull -- I noticed that you mention you've tried everything other than trying another connection.

Just based on the description, inability to connect on your main character / server -- may very well be connection related.

Do you have anything such as a cellphone that you may try Internet Tethering to connect through? Or, a mobile device that the game can be installed on, that you can try signing into the problematic character with on mobile data? {provided that said device is not an iPhone}

• I assume that you've already restarted any CPE devices (modem / router), yet if not, try that first as well.

@daring umbra -- Have you tried logging out from the game and launcher, completely closing the launcher {right click and exit from the system-tray icon}, re-starting the launcher, signing back in, and then re-launching the game.

[peak pilot]

Hello, i have problem... all night i was downloading the game, at 6am there's 2h left .. when i back to home at 10 laucnher was gone and when i run again game was downloading again 23.3GB but i have files what weight 24.5GB \

[radiant edge]

Might be a case of account theft. Double check that they're indeed signing in to the right account and server. If they had any account bindings (other sign-in methods bound), have them check if these bindings are still visible under the 'Account Center'.

If they're certain that they're signing in identically to how they always have, then unfortunately they will need to contact customer support.

Given their character is no longer selectable, they may do this via email {rather than the ingame helpdesk}:

[e-mail]

Be sure to have them explain anything that they observed, especially if they noticed other sign-in methods having been removed {or if they're still present}, and or if they were ejected from the game (signed out), leading up to this incident.

[radiant edge]

The launcher 'closed' mid download process, and restarted the entire download?

Was anything else running on the machine (software wise) that can be used as a basis for seeing if the computer restarted? If there isn't, you might want to check the Windows Event Viewer, "system" tab, and see if there's any logged events around this time that show the machine restarted for any reason.

[peak pilot]

Yes, restarted entire download..

[radiant edge]

Since you weren't there to see what happened, you'll likely need to rely on logs here. Either Windows Error Reporting -- seeing if the launcher 'crashed', or if some incident like a reboot (of the entire machine) simply made it look like the launcher closed abruptly.

[peak pilot]

i see window restarted

its impossible to get launcher scan for downloaded files ?

[calm urchin]

repair is last option

[peak pilot]

i cant click it

maybe when i copy files to game location and write install location in regedit

someone can send me screen with location of the game and find registry about it ?

[devout trail]

Is there still inventory stealing issues?

[austere relic]

tof says no, people stopped reporting it. some people saying it can be done without proof but its hard to know if they are trolling or not. like do you trust someone who just says something like "i can confirm it works"

[calm urchin]

try that guide works meybe your case

[wary zephyr]

cant know 100% atm yeah, just dont join party with any randoms, no instance, no boss, nothing

because everyone reported inventory stealing happened in party.. either in frontier, or boss, or random party.. i'd be wary of pvp too

pretty sure account stealing is the same kind of thing, copying linking menu..

weapon dupe was from party security failure too from video i saw.

[leaden spire]

guys, anyone know how to fix it?

[calm urchin]

Recommend reinstall laucher->source=https://www.reddit.com/r/TowerofFantasy/comments/wlx6iv/lua_exception_error/

[covert iron]

Every time I enter to the game on my phone ask me to login again and have to wait a long time, it isn't my internet bc I tried different connections. Any solution?

[heavy mesa]

do the AI targets like the bohemian abberant give DC or nuclei?

[peak pilot]

i dont have these folders on first screen

[calm urchin]

then there laucher messed up files then need redownload laucher.

[peak pilot]

can you find registry for this game please?

[calm urchin]

exsample working tof

[calm urchin]

tryed look up, no regedit any files

[peak pilot]

]\

[calm urchin]

tryed look up laucher files ?

[peak pilot]

have that files but in downloading... look all downloaded the same weight..

[calm urchin]

lets todo fast checking if match for my files exsample(powershell)

[peak pilot]

wait wait i cut only Hotta folder back to Tower of Fantasy and i have Update in launcher OOOO

[calm urchin]

yeah data is look good but we can check it, laucher seems bad

[peak pilot]

Installing...

[calm urchin]

doing powershell(md5) get infos theys give some time checking...(24GB) with M.2(nVME)[over 3gb checking speed] code->Get-FileHash * -Algorithm MD5 | Format-List

Hash      : 42EC01CB7272EFD8EC3C208C10E2DB03
Path      : J:\TOF\Tower Of Fantasy\Hotta\Content\Paks\Hotta-WindowsNoEditor.pak
Size      : 21GB

Algorithm : MD5
Hash      : E88BD881BD506969F0CCAFA0409D7902
Path      : J:\TOF\Tower Of Fantasy\Hotta\Content\Paks\Hotta-WindowsNoEditor.sig
Size      : 1293kb

Algorithm : MD5
Hash      : F42A64A1238055AF8385FC98DD680302
Path      : J:\TOF\Tower Of Fantasy\Hotta\Content\Paks\Hotta-WindowsNoEditor_0_P.pak
Size      : 3GB

Algorithm : MD5
Hash      : 2B2F727CEB5AEAAF50014FAD49AE0938
Path      : J:\TOF\Tower Of Fantasy\Hotta\Content\Paks\Hotta-WindowsNoEditor_0_P.sig
Size      : 186kb``` done

[peak pilot]

i will wait what launcher do becouse i have 100% installing but i see in task manager its downloading something

[signal sluice]

Is the game down now? I'm getting login status exception

[dusty sundial]

Im playin global and cn//
when i switch from gbl to cn, I have to wait 3,2 gb download.

[signal sluice]

So it's not down? :*(

[dusty sundial]

I have to wait and download every time i swap glb to cn 3.2 gb

[calm urchin]

hmm my recommend backup that 3GB file something different. exsample ->Hotta-WindowsNoEditor_0_P.pak to Hotta-WindowsNoEditor_0_P.global

[signal sluice]

I only play global, just wondering if server's down or something is wrong to cause the "Login Status Exception, Exit now" message.

[calm urchin]

that 21GB(file original data), 3GB(patch+translations)

[calm urchin]

found in pin 📌

[signal sluice]

THANK YOU!

[calm urchin]

i found same my self too. Used launcher(as administrator rights)[it was long progress that make]

[peak pilot]

what is in the sailfiles folder ?

[calm urchin]

sailfiles ?

[peak pilot]

sail_files

[digital osprey]

How to fix the "stuck at 90% loading" bug? Mobile here

[calm urchin]

what version you playing btw ?

[calm urchin]

you can put [your name] what version you using #1008009081279217755 helping out lot proplem solveing

because each versions using different files

[peak pilot]

EU

[calm urchin]

look task manager disk usages you see if utility 100% ?

[raven shale]

why can't i create a team for JO it says im offline??

[peak pilot]

no only Network usage..

[calm urchin]

hmm is downloading theys sail_files

[peak pilot]

i dont know Launcher folder is increasing O.o

[digital osprey]

How to fix the "stuck at 90% loading" bug? Mobile here

[surreal lynx]

Hello, I seem to be stuck at 90% after selecting the server, I disconnected abruptly and since then can't seem to be able to get in.

[compact crypt]

seems like this also appeared on PC (Win11) for me, wait for a while and retry to login