technical-help

[main lava]

my keybinds reset just today for me it's not often enough but it has happened to me enough times for me to think it's going to happen again in a week :/

[vague oriole]

Wait I don't think that's the one, that method is for crashing issues. Never heard of keybinds config, hmm

[dusky skiff]

If i made my account through facebook is there anyway to unbind it and bind to a gmail instead or so?

[lunar yarrow]

Yeah its frustrating because i cant even bind numerical key's or of one of the standard keybinds is taken you can not even bind it unless you unbind it.
Something they should work on tbf

[drowsy atlas]

same sentiments. im having a hard time with the limited keybinds thats why maybe i can try changing it in their notepad file. thing is idk where it is

[celest hamlet]

I also have to re-keybind mine sometimes. It happens when least expected..

[quartz nebula]

My Game crashing 90% android from day 20 ._.

[cobalt basin]

Does anyone have the same issues as I am where some of the weapons we had doesn't deal any DMG?

[cobalt basin]

To elaborate this one. Search my Discord username and in #1007842564726075432 channel

[novel torrent]

uh why is the picture i take ingame can't be viewed

[vague oriole]

I heard several players report the same problem in Nightfall server. It's most likely server issue, so we can only wait for the devs to fix it

[drowsy atlas]

%localappdata%\Hotta\Saved\Config\WindowsNoEditor\Input.ini

this is the directory just sharing

[cobalt basin]

Not in Nightfall, but I am in New Era server. That's the thing

[viral comet]

pls help i cant texting anything and cant chat

[visual fern]

Somebody already refunded with this support?

[glad flax]

why my gold nucleus missing ?
i didn't received any of them

[celest hamlet]

I have this same problem on my laptop. I've tried repairing files and re-launching game, Turned off AV and Firewall just to test, (this has been since launch, so restarting pc does not help). Since its a laptop with 1050ti, I verified that in Nvidia Control is set to ToF using Nvidia GPU. Any other suggestions?

[still lynx]

does proxy safe?

[sage sand]

whats this mean

[rigid laurel]

is the side by side rewards still unclaimable not yet fixed still?

[honest gorge]

I'm logging in on my account on another device but it somehow doesn't think I own any accounts while I have 2? how do I go on my account on the other device

[quartz nebula]

My Game crashing in 90% android in server dyrnwyn x.x

[celest hamlet]

see this: #technical-help message

Though I'm having same issue on my laptop. This didnt help me. My desktop works fine but laptop has this issue on same network

[sage sand]

ahhh ty good sir

[glass bronze]

Have you tried running the launcher with admin access? Sometimes people run them with admin, and it fixes the error.

[celest hamlet]

i do everytime and have it set to run in properties to run as admin

[smoky storm]

so they gave black gold to everyone that had it converted and used it? can anyone confirm if people that didnt spend black gold are still getting it?

[soft briar]

[iPad] Hello, the game started a few times but now it keeps crashing during the two loading screens at the beginning. It tried a lot of times, restarted my iPad and even uninstalled/installed the game but the issue remains. Any way to fix it ?

[vague oriole]

Hmm maybe try this

1. Go to %appdata%>tof_launcher and check if there is this txt intl_auth.txt
2. Go to %localappdata%>Hotta and check if there is this txt intl_auth.txt
3. If the txt is only in one of these folders, delete it and restart the PC. Or if it’s in both folder delete it in both folders then restart PC
4. Open the game

[celest hamlet]

Thanks will try this now and get back to you

[tribal plank]

So I've been trying to get this game to play on my ipad for some time now. It's a 6th gen. I have plenty of space on it and it runs genshin fine. But when the game tries to load up (after signing in) the app crashes the second the load bar is full

[tribal plank]

What kind of iPad do you have? Because I'm having the same issue

[soft briar]

iPad 4 mini

[vague oriole]

Go into your File Manager app > Internal Storage > Pictures > scroll down, you might find your screenshots. Copy and paste it into a new or an existing folder. Your screenshots should appear in your gallery now. Let me know if this works!

[thick void]

[PC] Hello, I have a problem with the game, I have been playing for several days and it has happened to me several times that the interface does not load, other times nothing happened because I restarted the game and it was solved, but now I cannot play, it seems that I have the admin mode activated all the time and no interface, every time I move my PJ it goes very fast and even flies away, it could be perfectly because my PC does not have the minimum requirements, but even so I had been able to play perfectly
P.S: i use google translator because my english is a little bit bad, sorry

[celest hamlet]

well after i deleted the intl_auth.txt file and restarted ... There was only one in the tof_launcher directory
😦

[glass willow]

help why black screen brd

[vague oriole]

Uuhh dang. I assume you've disabled your antivirus too... Someone else closed ToF launcher widget on taskbar and it worked for them. That's the last solution I got-

[hasty tide]

@viral comet you will have to contact customer support about that I’m afraid. It looks like you were (wrongly) flagged as a minor and are therefore restricted from chatting. Support can fix that for you

[celest hamlet]

Thanks for the help. Yes i have AV turned off and Firewalls temporarily turned off.
So you want me to close ToF launcher widget on taskbar at what point? Right when i launch the game?
(( btw, I would think that turning on the ability to create "threads" in this channel would be beneficial so discussing the issues doesnt take away from others' questions eh? ))

[tribal plank]

Okay. So I just discovered that I can start a new character fine on my ipad, but the game crashes when I try to log in with my original character I made on my phone

[cinder lynx]

Hey there, checked memory and it seems to be perfectly fine, gpu isn't overheating either, but just incase I both over-clocked and underclocked it.
PSU I've tried both AX1000 Corsair's and I can't really come to any other conclusion then that they're working perfectly fine, It's incredibly how the pc has no issues whatsoever, but when ToF has launched even once it will BSOD (at one point on that day, be it 5 minutes later or 7 hours...

Afraid that I at this point have sort of given up with the amount of things I have tried,

[wraith crown]

I lost all my overcloaking chips, after the nemesis banner fall, The overcloacking chips didn't turn into normal chips and I didn't get anything as compensation when they did the flaming golds reset, What I can do? I sent emails to technical support but they do not answer me, the banner will end and I will not be able to redeem my chips

[topaz portal]

Day 7 and I still can't login. Yesterday I filled out the form and sent a message to customer service via the login screen menu. But my UID doesn't reflect my actual toon. How will they investigate and reply to me? I'm also wondering if for some reason, TOF doesn't want to run on 5G Data even though it's unlimited for me... Please help

[plush ember]

Pssst is it possible to change my google account to a tof one

[hasty tide]

@wraith crown have you checked your mail? Go to the friends tab and then mail

@topaz portal I’m sorry but we here can’t help you.. all I can say is to try to email customer service, but it will be difficult to prove you own the account if you don’t even know your uid

[wraith crown]

I only received my flaming golds, I didn't receive my chips, also all matrix banner history has been cleared

[hasty tide]

@wraith crown oh okay. You should have received them back like the flame gold /: have you tried to contact support?

[vague oriole]

Closing it without launching the game is also fine!
(( Hmm your suggestion is sound, I'll try mentioning the threads option to a mod ))

[celest hamlet]

Yeah,
I'm very sorry. Last thing i'd try .... and this is a long stretch..but its all i ahve left. Only other really strange random thing i've seen in the past with other games, is for some reason, certain Nvidia drivers with certain games doesnt do well with multiple monitors. I know it sounds odd but if you have more than 1 monitor, try temporarily disconnecting others phsyically or logically - where you only have one monitor up. Try that. If that doesnt do it then im all out of ideas...

[celest hamlet]

Tried this.. It didnt work =/

[cinder lynx]

Don't be sorry ❤️, I had heard about the multiple monitors I normally run a triple monitor setup, and have sadly tried a single monitor setup as well.. I am afraid that .. With a single monitor it has BSOD me pretty quickly as well,

[wraith crown]

I send mails, but I dident got response, I need to contact support from another way

[fiery radish]

Threads would unfortunately get way too chaotic and would be another chat for us to mod

[hasty tide]

@wraith crown another way is the ingame support feature. You’ll have to Navigate around the different options but I think the report issue/bug option lets you actually input information

[vague oriole]

Oh understandable, thank you!

[celest hamlet]

I hope you can figure it out or have another PC to play it on. i'm having trouble with my Laptop running it correctly, but my Desktop works fine.

[rapid mural]

Hi , I bought tanium , but didn't receive the bonus tanium , should I wait or submit a ticket ?

[keen trellis]

The bonus is black crystal right?

[cinder lynx]

My workbench works perfectly fine to run it on, but I would've really loved to play it on my main pc, but yea I'll probably wait out to see if they'll somehow fix it with their next update.. And if not, oh well we tried :P

[rapid mural]

Oh my bad ya I thought I got the same amount tanium 🙂

[topaz portal]

I have emailed TOF 7 days ago only to get two automated replies. I was advised in this thread to delete and reinstall the game which I did at least 8 times. This I'm thinking reset the UID but my characters names are on all the realms I created them on. I thought your characters were tied to your account. The UID in my picture worried me that this was not the case.

[vague oriole]

Dangit. Sorry, I totally run out of ideas. I know one other person with the same issue and no solution given can work for them so you're not alone :/
I'll let you know if I find another method

[keen trellis]

You're right, i thought the same way before
Cheers

[celest hamlet]

Thanks for all of your help Authra I've sent two emails to tof support about two weeks ago but havent heard anything from them. Any Ideas on how to get this issue over to them? **update: disregard. I found the #game-support channel.

[hasty tide]

@topaz portal the uid Being 0 is because you’re not currently logged on. I wouldn’t worry about it

[crimson wedge]

what will happen later on when the population gets smaller on each server? will they merge the servers?

[wraith crown]

in game option only give a mail, I try by that way, but I dont get response, the banner will go out and I will lost my chips ;/

[topaz portal]

Okay. I'll just go back to worrying about not being able to login

[dire prism]

everytime I click onto the windows download button on the website it pops up a blocked site and immediately goes away, how do I fix this?

[supple kestrel]

what's the drop rate from world boss SSR reward without and with golden chip?

[honest gorge]

this, and the login screen are way too big I am unable to access all buttons right now, I don't know how to fix it can anyone help? ingame res doesn't affect it
also I can't connect my already existing account to this device for some reason, I am logged in but it creates a new character?

[swift sparrow]

One message removed from a suspended account.

[glad reef]

Having the same problem, my internet cut out and now I can't get back in

[hasty tide]

@glad reef @swift sparrow I would wait for a couple of minutes until your character is kicked offline then try to log in again. Or if you can, try to login a different device then manually log out?

[gritty rapids]

if i buy the battle pass of 10$, the collectors edition pass will cost 20$ or 10$?

[glad reef]

Thanks, I'll try that

[hard iris]

How long does it take to receive a reply from in-game customer support?

[polar brook]

still no solution for bsod?

[hasty tide]

@hard iris difficult to tell. Other players reported they had to wait up to a week and still had no responses. They have a lot of support tickets to go through which takes time

[hard iris]

Oh damn, okay ty D:

[lucid sparrow]

How to check each server ping? Game start to lag on PC, and I don't know it's ping or something else?

[vague oriole]

ToF PC version doesn't show server ping

[lusty rose]

Does anyone have a solution on stuck at Hotta logo?

@flint stump

[craggy crypt]

have anyone else encountered the problem that game becomes super lagy (about 2-10 fps) when opening backpack/settings/any other menu? And if so, have you managed to solve it and how?
in the world game runs pretty smooth with stable 60fps
playing on PC

[restive aurora]

Is google login down?

[high trench]

Is Facebook login down ?

[pliant wind]

how do i get sr relics?

[sullen sierra]

any way to lower this game's temperature increase in mobile?
my phones heats up so much just playing at low settings. yet ive been playing other games like apexm and pgr at high settings yet i have no problems with them

[deft spruce]

can i delete the accounts from servers that i made accounts in that i dont want to use anymore?

[hasty tide]

@deft spruce you can delete entire accounts but not single characters from within an account and keep others. I assume you’re talking about deleting specific characters on servers you don’t use, which isn’t possible without losing all others as well

[deft spruce]

i see, thank you

[rain frigate]

No way of renaming a Crew? I saw this question asked multiple times, but no one's answering it

[hasty tide]

@rain frigate we don’t answer questions if we don’t know the answer .. sorry about that

[lucid sparrow]

He's the same person who had over 100000 achievements at start of the game I think

[neon ether]

I suppose I can put this here since idk if it's a bug or not. I just claimed gold energy crystal dust and it's not in my inventory. Is it just hidden until I'm level 50? I don't see it anywhere, just like I don't see the Cetus Letters I bought from Cetus Island. Is my gold energy crystal dust from Bygone Phantasm bugged?

[lime summit]

Well as I said before I claimed rewards from the twitch event but I didn't get the last 2 ones and nope reconecting my account does not helped so idk

[spice turtle]

hey guys, what happened to the discord nitro event? he ended up out of time

[grim moss]

spanish?

[spice turtle]

A little

[grim moss]

okk

in the game, when i enter, all charge but the game put e a message something of session, and it doesn´t works

[lime summit]

there is a proof

[hasty turret]

I heard there was a way to transfer characters to different servers with money but when I tried to check it there was actually no option but to start from scratch. Will there soon be a feature to transfer characters or am I just cucked in the one server I'm on.

[grim moss]

the game start but i can´t connect

[sudden sierra]

how do i download the game? it says i need a D3D11 GPU (Feature Level 11.0 Shadow Model 5.0 to run it, and idk how to find it, unless i cant run it at all

[grim moss]

look

[sudden sierra]

oh

[grim moss]

the time

[vague oriole]

Try re-logging in. On the launcher, click the three-line icon on top right, log out, and then log in again. If this doesn't work, run the launcher as administrator

[grim moss]

ok

[idle tapir]

how do i add tof to graphics settings?

[grim moss]

oh, it works!!! tangs

[vague oriole]

Nice No problem

[neon ether]

Nobody seems to be able to answer where my missing gold crystal dust and cetus letters are, so I sent a message to in-game customer service, but idk how they can respond. Oh well

Hopefully they'll just be waiting there when I hit a certain level

[slim steppe]

Every time i try to report a bug, my message gets deleted

[raven pecan]

same, my internet went out and now i cant get inn

[modern heath]

Hey, uh, i set my birthdate to 05/13, i confirmed it, apparently it's locked at 08/25 now?

@turbid coyote

[errant glen]

Easy Solution:

1.Log out the game
2.Restart pc
3.Login again
4.Have fun

If it does not work, let me know in this channel

[glad reef]

in the client, there's three dots in the top right. sign out then sign back in and it should let you in, thats what worked for me

[stoic surge]

I was running the game fine last night and now I'm getting this. Nothing is running and even so the error is a lie. I have 32 gigs of ram, 22gigs of memory in the GPU. Watched my task manager as it lead up to the error and it never went over 10% usage.

Any ideas?

[raven pecan]

aaa i restarted and it didnt work but i didnt sign out first soo lemme try again

[modest berry]

Time and Date: 22/08/22 18:43
UID: 64488933974070
Server: Grus
Platform: Android
Issue Type: Login
Description: on the 22nd at 18:00 my game crashed, I closed the app and opened it again and I can no longer connect to my account, when I enter the email I connected it goes to another account

[neon ether]

Everyone has that issue. I figured I'd leave it alone and see if I get a present this month or something on 8/28

[modern heath]

I did get a birthday present in my mailbox, but i don't understand why, i had it set to may

[neon ether]

@modern heath I'm curious what did you get

[lament spruce]

can somebody help me? is this my computer or just bad optimization, im just tired of open the menu and hear my graphics card screaming for help while im upgrading my equipment, its just so stupid that when im on the menu my usage goes to the moon but when im exploring or in the map nobody happens

[raven pecan]

it didnt work

[modern heath]

I got a birthday cake that gave me 60 vitality and 100 dark crystal

[neon ether]

Ah, so basically nothing. Good to know

[uncut reef]

need help my mobile device is crashing evertime i jump in the game and im just starting out in the game its becoming unplayable for me

[neon ether]

A fruit cake. I have dozens of those. Oh well

[uncut reef]

@errant glen

[pulsar raven]

Hi guys I have an issue right now :
I got disconnected mid-game, I couldn't get back on the server it gave me an error message, I restarted my pc and tried to log back in and now everytime I try to get on my server the loading stops at 90%, I can hear the game's ambient sounds, after a while it gets up to 99% and then I am asked to select my server again.
I hope there is an easy fix 😬

[errant glen]

If it does not work, let me know in this channel

Second Solution:
1.Go too %appdata%>tof_launcher and check if there is this txt intl_auth.txt
2.Go too %localappdata%>Hotta and check if there is this txt intl_auth.txt
3.If the txt is only in one of this folder delte it and restart the PC. Or if it s in both folder delete it in both folder than restart PC
4.Start now the Game now it should work.

[uncut reef]

just crashed again and it just closed it self

@errant glen

[errant glen]

stop pinging me pls

[placid helm]

hey guys, anyone having huge lag spikes on PC?

[errant glen]

what hardware u have?

[placid helm]

ryzen 5600 and rtx 3080

[hasty tide]

Check the pinned message by cosmos about this issue. Maybe it works for you

[errant glen]

oke lower ur graphics

[sterile girder]

Eyyo still no solution for blurry textures?

[placid helm]

I'm playing since day 1, only having this issue now, didn't have it before

[errant glen]

oke

[pulsar raven]

thanks I'll give it a try

[vapid kindle]

nothing to report here.

[uncut reef]

Don't ping me thank you

[oak maple]

what does the "Post introduction" do in graphic settings?

[errant glen]

u pinged me three times so what s u r proneöem,

[lavish coral]

there is a customer support link if you swipe to the side

[errant glen]

what s u r problem i jsut want to help u

WHAT S U R PROBLEM???

just write it pls

pls write in english in this channe

[vapid kindle]

we know the problem, just state your device and the troubleshooting you've already done

and please don't discuss in here^^

[uncut reef]

I lowered my graphics to the lowest settings and i reinstalled it

And also i I'm on Moto g stylus 5 g and I am on Android

[errant glen]

u r on mobile o r pc?

[vapid kindle]

please check if you meet the requirements in #faq

[lavish coral]

Then your phone is not designed for the game

[jolly owl]

Soo like, that's alot of minutes in the past

[vapid kindle]

try to relog, looks like a display bug

[hasty tide]

@jolly owl I concur

It happens after you relog after losing connection. The quests refresh shortly after and it’s fixed

[errant glen]

oke maybe that are milisecs @hasty tide

[uncut reef]

6.8"
1080x2460 pixels
50MP
1080p
6/8GB RAM
Snapdragon 695 5G

[lavish coral]

Then i dont know

[uncut reef]

I'm confused still

[vapid kindle]

try to reinstall the game

[uncut reef]

Done it multi times

[vapid kindle]

uhm... have you tried closing all apps except from ToF?

looks like a RAM issue

[uncut reef]

Only do that and hmmm u might have a point

[vapid kindle]

how old is the phone?

[uncut reef]

Strange but I am going to run it on my s22 now hmmmmm

[lavish coral]

Or maybe maybe disk space

[uncut reef]

2022 version

[vapid kindle]

could you have a pending software update?

[uncut reef]

I don't know i keep it updated

[sage brook]

Is this watchdog violation goin to be resolved? I tried everything still my game keep crashing. help

[neat valley]

Hey, just wanted to check here if turning off motion blur in the ini would get me in trouble. I'd wondered why my eyes got tired after playing for a bit and found online, you have to go into the engine.ini file to turn motion blur off. Does this cause any problems with the game devs?

[vapid kindle]

please don't edit any files, as it could turn into a ban for manipulation of game files.

[vapid kindle]

hi there, please reach out to customer support regarding such requests.

[errant glen]

i would recoment to not change files or delete them that s bannable

[neat valley]

Ok, got it 🙂 happy i came to ask here.

[wet acorn]

hey, everytime that i open tof it just exit

[lavish coral]

Update?

[errant glen]

are there error messages or when crashes

[vapid kindle]

sorry for 2nd ping - did you try this already?
1. open CMD as an Admin. 2. run chkdsk 3. wait for it to finish. 4. reboot. 5. Go To: This PC < Right click any Hard Drive < Properties < Tools < Optimize < Analyze All < Optimize All 6. Wait for it to finish. 7. Reboot. 8. Check for driver updates. 9. Check for GPU Updates. 10. Check Motherboard Manufacturer / Laptop Manufacturer for updates. 11. Follow through with them. 12. reboot at each installation. 13. Open Launcher. 14. Game Settings < Repair. 15. Reboot. 16. Try run the game.

[wet acorn]

i'll try to record it

[lavish coral]

Whats with your device ram or Something else

[brazen matrix]

How to replace crew leader if he is offline for long time?

[hasty tide]

Frontier Clash attempts resets monday or it carry over ?

[vapid kindle]

will be replaced automatically after 10 or 14 days

[vapid kindle]

tuesday, thursday and saturday

[brazen matrix]

thank you

[hasty tide]

i mean like i have 3 attempts because i kept it this week next week will expire or i will still be 3/3?

[vapid kindle]

will stay at 3/3

but unused attempts will expire

[wet acorn]

Here

[errant glen]

u tryed to ran it as admin?

[wet acorn]

Ig no

[vapid kindle]

please always run the game as admin, it won't start otherwise^^

and make sure your antivirus doesn't block it

[wet acorn]

Sorry but, how??

[errant glen]

right click game and run as admin

[wet acorn]

Ohh ty

[maiden anvil]

what better configuration for mobile with ram?

[wet acorn]

It worked ty!

[hasty tide]

It’s possible to set the game to always run as admin so you don’t have to right click every time

[hot dome]

I tried 3 accounts
3 servers
And still have same issue of disconnect from server.
Sometimes play 2-5 minutes before it disconnect and send me to the login menu where I need to put password again and say it wrong xd
Until i close the game and wait for a minute

[lavish coral]

6 ram

[hot dome]

Sometimes disconnect the moment game load.
Same problem on 3 accounts and 3 different servers

[lavish coral]

Just loggin again these are wifi problems

[hot dome]

Same on phone data.
I play on android 9 mobile

[vapid kindle]

did you try different connections? such as mobile data and home wifi?

[hot dome]

And another wifi too

[lavish coral]

Reinstall

[hot dome]

Reinstall no fix it
It's been happening since the second day of the update.

And the wired thing is when disconnected and need pit password again it says wrong user or password xd

[raven pecan]

its still saying this, i've restarted, reinstalled, etc D:

[errant glen]

Easy Solution:

1.Log out the game
2.Restart pc
3.Login again
4.Have fun

If it does not work, let me know in this channel

[lavish coral]

@unique bloom you leaked your email in this link Hide them or show them differently

[vapid kindle]

only thing i can think of is to close any other app and free some storage - otherwise please contact customer support :|

[unique bloom]

idc

[lavish coral]

These messages will be deleted

[raven pecan]

it doesnt work

[errant glen]

Second Solution:
1.Go too %appdata%>tof_launcher and check if there is this txt intl_auth.txt
2.Go too %localappdata%>Hotta and check if there is this txt intl_auth.txt
3.If the txt is only in one of this folder delte it and restart the PC. Or if it s in both folder delete it in both folder than restart PC
4.Start now the Game now it should work.

[hot dome]

I will try customer support
It might be a long ride because i see many people are waiting too xd

[raven pecan]

where in the files do i see this?

[vapid kindle]

yeah, CS is busy as hell rn :|

[errant glen]

go to the search bar on the botton left of u r desktop and go too %appdata%>tof_launcher

[hot dome]

It's ok
Thank for help everyone 🙆🏻‍♂️

[lavish coral]

No problem

[hasty tide]

@raven pecan press windows key + r, or type run in the startmenu, and type %appdata%. That’s a placeholder to your personal temp files. Then tof_launcher

[wet acorn]

i didn't be able to login yesterday, will i still win the 10 red pulls?

[raven pecan]

okok i see tyty

[unique bloom]

can i add something without downloading a software ? just using youtube ?

[errant glen]

np

[lavish coral]

Yes

[unique bloom]

how 😦

[vapid kindle]

the event goes 7 days and you have to log in for 6 days - so you're able to miss a day :)

[wet acorn]

ty!

[raven pecan]

i see intl_auth without the .txt is it that?

[hasty tide]

so it will change from 3/3 to 0/3 at monday 5am ?

[hasty tide]

Yes that’s it. You only see the .txt if you enable file extensions for known file types. It’s off by default

[raven pecan]

ohh okok

[vapid kindle]

it will stay at 3/3 forever until you spend an attempt

[errant glen]

U See the txt both folder? @raven pecan

[hasty tide]

ty

[grim plume]

error disconnected from server when joining Phantasia

[errant glen]

Lil Tipp that s what u Said there is bannable because changing configs and that stuff ist bannable

[grim plume]

someone can help?

[maiden anvil]

The game's closing all the time what do I do?

[vapid kindle]

pc or phone?

[maiden anvil]

phone

[vapid kindle]

all you can do is try to reinstall and make sure you meet the requirements in #faq

[grim plume]

error disconnected from server when joining Phantasia

[vapid kindle]

please contact customer support

[maiden anvil]

my phone has four GB ram

[tawny moon]

Please tell me how i can report such player ingame:

[vapid kindle]

there should be a red triangle visible

[tawny moon]

Number 1 in Apex League on Server Alintheus. No Crew member, no button to force a revisit.

[tawny moon]

There is no red triangle. Should i report it in bugs too?

[vapid kindle]

nah wait

oh yeah, no way to report on this menu.

[lavish coral]

Search user click on his icon and Report

Under friends

[hasty tide]

why is nitro trial not working

[lavish coral]

You must enter a payment option, for example PayPal

[hasty tide]

no i mean is not showing in the game

[lavish coral]

Restart

[hasty tide]

theres no free nitro if you get level 6

[vapid kindle]

the subreddit isn't official and we don't allow any manipulation of files at all

[tawny moon]

thanks, could report him. Curious how sensitive Tower Of Fantasy is ...

[hasty tide]

it says that the event ended

[lavish coral]

No Problem

[lavish coral]

The event is over @vapid kindle Just found out

[tepid orchid]

how to transfer character to other server? i think, i play in wrong server.

[lavish coral]

Its Not in yet

[violet sun]

You guys think its possible to ask for a dark crystal refund? cuz I was stupid enough to use 7.000 DK on gold when I thought I was buying the summer event currency...

[lavish coral]

You can't.

[unique bloom]

better now ? https://www.youtube.com/watch?v=oG61fMtP7h8

Anyone with this problem ( Account cannot launch the launcher but other account can, the bug account is working on android )

[tepid orchid]

are developers have plan to do that?

[lavish coral]

Yes

[tepid orchid]

good news for me , thank you

[lavish coral]

No problem

[violet sun]

thanks. rip 100 euros

[inland raven]

Yo I get login status exception for like 2 hours now

[lavish coral]

Its ok now

[inland raven]

but my friend got in instantly first try

[lavish coral]

Look e mail folder

[inland raven]

@lavish coral Nothing in my email

[vapid kindle]

did you try this?

1. Exit game
2. Log out in launcher
3. Close launcher in the background / ideally restart pc
4. Open the game then Login again.

[inland raven]

@vapid kindle ill have a go now.

@vapid kindle thank you. Just a bug eh.

[vapid kindle]

yeah, sadly we have several for now - they will all be fixed in some time! :)

[inland raven]

I believe it! only been out for NA for little. Cheers.

[woeful prism]

found out how to make ToF work on mobile data. use a proxy. i used uu booster

[vapid kindle]

it depends on your provider

[hasty tide]

how do i fix this

[vapid kindle]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then Login again.

[woeful prism]

yeah i couldn’t load into server for mobile data for iphone until now i just discovered the fix. its using a v network

[vapid kindle]

yeah, sounds like a typical ios issue :/

[rigid laurel]

any uodates about the side by side event not being claimable?

[woeful prism]

well im happy. i just thought id share w yall since so many people have the same problem

[vapid kindle]

please contact customer support

[rigid laurel]

how long do they usually take to reply ?

thanks tho , actually waited for a few days alr for this xd

[twilit badger]

hello i need help

does anyone have time?

[lavish coral]

Yes

Hello whats the matter?

[twilit badger]

yesterday I entered the game and it came out that I was banned I don't know what the reason for my ban and I would like it to be unbanned or at least given a reason, but idk what to do

[lavish coral]

look for the support i would rather contact them

[twilit badger]

I already contacted them both within the game and through the game page but I don't know how long it may take for them to answer me

[supple yew]

everytime i try and get on it tells me "login exception" and then kicksme out

[lavish coral]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then Login again.

[lavish coral]

Sure they need time

[vapid kindle]

oh sorry, didn't see the second msg

please be patient

[twilit badger]

okey, thanks for the info, have a good night

[lavish coral]

Yea you too

[quartz nebula]

Does anyone else get stuck loading at 90% like me on android specifically on a server? :/

[lavish coral]

It's up to the server how full they are

[quartz nebula]

Its dyrnwyn

[lavish coral]

What?

[quartz nebula]

Server dyrnwyn (sorry my bad english, i am spanish 😅)

[lavish coral]

When its orange its understandable then it means its popular and there are a lot of people in it

[quartz nebula]

sometimes it has been green, especially at night and it still won't let me in, it has been happening for 5 days that I can't access

[hasty tide]

No it happened to others too who are on android

[quartz nebula]

Ouch x.x

[modern vault]

How much longer do I have to wait to get my flaming gold, because of the error that occurred?

[hasty tide]

@modern vault you should have gotten it already in a mail

[modern vault]

If it were like that, I wouldn't be here

[austere yacht]

seriously what they did to the performance of the game is fatal from 60 stable fps down to 45

[violet berry]

What does this button do?

[vapid kindle]

please ask customer support

[quartz nebula]

i hope in this maintenance fix this 90% problem for android users 😅

[zealous coyote]

Someone know when character transfer will be available ?

[lavish coral]

You can Connect your google play, Facebook, Twitter

[violet berry]

Thank u

[lavish coral]

Not announced yet

[lavish coral]

[modern vault]

Where is that?

[lavish coral]

Before you do that Just restart maybe its a bug

[halcyon path]

Guys why Adventure icon isn't showing in my game.

[vapid kindle]

do they show up when you press esc?

[halcyon path]

I'm playing on mobile.

[vapid kindle]

you find the buttons when you go into settings

[vapid kindle]

then uhm, click on the upper right button

[hasty tide]

It's real question tho I'm at disadvantage on black gold for not pulling

[vapid kindle]

still wrong channel

[hasty tide]

Which channel I need to go

[vapid kindle]

and wrong address at all, general talk in #standard-chat and for ingame assistance just contact our customer support

[vernal jay]

Can someone tell me why the fqhing social rewards event is not working i alr logged in 100 times

[proud mirage]

are you getting any mail in the mailbox ingame? that's where I got my rewards

[vernal jay]

Thanks, worked

[cloud willow]

is it normal that ice spawns underneath me and let me walk on water???

[hasty tide]

Yes that happens sometimes if you’re using an Ice type weapon

[cloud willow]

no it's there all the time it whont go away

[hasty tide]

Oh that’s not normal. Have you tried using the jetboard?

[cloud willow]

lets see

now i'm surving on ice

is it because i have all the stuff from the event on me maybe???? (i only seen 1 other person with this property)

[proud mirage]

you using Meryl? Meryl can walk on water

[cloud willow]

i do use meryl ohhh hold up is it because of the gifts i gave her???

[proud mirage]

yeah

[cloud willow]

nope nothing changed no matter the weapon i use or have on me

it may be the Frosted Trait????

[proud mirage]

i think so, not 100% sure

[wet hearth]

is there a way to move the game files into a different installation folder without re-downloading/installing the game?

[cloud willow]

acording to the internet the answer is no

[drowsy axle]

Changed my windows TOF was in another folder and I get this error what do I do?

[forest cedar]

robarg ch 60

[cloud willow]

anyone haveing any idea why ice spawns underneath me and let me walk on water??? (it does not go away its there the whole time)

[proud mirage]

i would try #gameplay-help it's more active there. I still think it's something with Meryl but i dont know.

[cloud willow]

Meryl would make sence

[craggy cradle]

does anyone know why this keeps popping up?

[tame lily]

im lvl 31 and dieing from frost bot when he freezes me is there a way to dodge the freezing moment?

[lavish coral]

No

[tame lily]

so i guest i die then :/

[reef plover]

Don't touch the ground and have someone hit you if you get frozen. Thats what my crew has learned about it.

[tame lily]

thx

[crude crown]

Hello, I wanted to report a problem and is that many times when I open the game, it makes me freeze the computer. I would like to know if you could help me or give me a solution.

[last path]

Is there an ETA on when the gender swap bug gets fixed? (the bug where the swap doesn't actually work)

[lavish coral]

#1007842564726075432

[hasty tide]

Sorry no eta is known

Why this doesn’t fade away even if there is nothing

[last path]

Bugged

[austere yacht]

Why does the game crash if I have everything on low while meeting the minimum requirements?

[kind bronze]

I have the same issue , any help please ? 😭🙏🏻

I have galaxy s8+ and I sit all settings on low ..everything was fine for a bit then suddenly the game crashes and the phone restart itselt ! Happened twice for me ....whats wrong?

[lavish coral]

Game requirement 6 ram/ compatible device

[kind bronze]

@lavish coral yes mine is 6 ram and it meets the minimum requirements

[lavish coral]

Reinstall

[austere yacht]

I have an i7 4770 8gb of ram a 1060 3gb and I have drops of 25 fps today 8/25/2022 when yesterday it did not drop below 60fps :S ( pc )

[kind bronze]

It works fine for like 15 mins with no lag ..then suddenly it crashs ....and i cant redownload it again since my interent is limited ...so i dont think reinstalling it will solve this problem....and many other players are facing the same issue 😣😣💔💔

[lavish coral]

Contact Support

[left carbon]

hey wanted to see if anyone has suggestions as to why my game wont start. I will log in, and get to "launch" page and when i click launch it makes my PC restart completely. Drivers are all up to date.

[languid sleet]

Anyone got a clue why crew / world chat wont work at all

[storm notch]

I recently managed to get the animal hairpin accessory, but for some reason it always shows as locked in the character customization menu. Is there some trick I am not seeing to get it to work?

[hasty tide]

@storm notch it’s a common issue and it’s been reported many times. I’m sure it will be fixed soon

[storm notch]

Ah okay, had looked but missed that, thanks

[elfin orbit]

Why I farmed 1 week and I got 4 ssr and my friend just started yesterday and got 6 ssr and nemesis without p2w

[hasty tide]

@elfin orbit it’s luck. Your friend was blessed by RNGesus

[lavish coral]

#standard-chat

[hasty tide]

ok i have another massive gripe im working on gathering those supply pods and balck things as i go but ill get one then the next one i find my points will be less than they where after the previous one like say ill find a type 2 supply pod and ill then have a total of 875 points when i find the next one my points are not starting at 875 they are starting at 700 or so and its started to piss me off when i get points i expect those to be adding from what they where at the last item i found is but no they are going down which is making it hard to get anywhere if they are deducting points thats shit because it takes time to get to the next icon on the map and find the dam thing and open it

[storm notch]

Sounds like you may be finding ones right at the edge of a zone so one is for one region and the other is for a different region

[untold willow]

Just use snipping tools on your PC

[digital tusk]

Correct me if I'm wrong, but had the issue been fixed with people getting banned for either: logging in on multiple devices, like switching between mobile and PC? Or topping up through mobile then spending on PC?

[hasty tide]

nah this is all in the same region i mean yeah ill hop regions ans i go but in the same region my points will be one value then the next item same region ill be starting at 650 instead of 800 where the previous item left me at

[hasty tide]

It may help if you’re able to record that happening

ive got this on video multiple times as im playing im recording my entire story as i go

in fact i have it in just about every one of my 18 videos

care to drop me a link in dm?

In fact i have some footage of this thats shorter that i can trim and post

hold on since im not tied them together yet i can just jumpcut this

[steep path]

Do they respond to the ticket? I have been waiting for a week now

[hasty tide]

@steep path just be patient, they have a lot of tickets to look into

[steep path]

I mean I submitted one last Monday

[hollow wren]

does anyone know where the 500% exp buff came from

[hasty tide]

@hollow wren it’s so you can more easily catch up with other players who are much higher level than you.

[hasty tide]

No, they just ignore the comunity

[steep path]

you are level behind i guess

[hollow wren]

thanks guys im just curious as to why theres no explanation for the ecp boost within the game itself

[median crane]

i keep getting this message, how do i fix that?

[brisk bronze]

Terrible system since overcapped XP does not carry over to the next level. Would have been better if there was an option to toggle it off or like restrict it to specific channels only imo.

[hasty tide]

@brisk bronze completely agree but this is not the right channel for that

[kind bronze]

First of all thanks very much for ur reply ❤❤
Secondly , thats really sad 😪💔💔 if ur s10 couldnt handle it then for sure my s8+ will not be able to ....

But i saw some vids on youtube some ppl are running it fine with phones even less than s8+ !!!...and it alrdy meets the requirements ...so whyyy? 😭😭😭😭💔💔💔💔 ....idk what to do ... i wanna play it so badly 😪

[steep path]

14 is on the way

[rugged lodge]

It has to be an app issue. Same thing here on iOS with the Ipad 9th gen and I crash constantly then it will work perfectly fine for about 10-20mins and then crash continuously again. Others on the recommended devices also having this issue. Contact support day after launch about this but no response... but it works perfectly fine on my Samsung Note 10Lite on exynos chip. It runs better than genshin did...

[kind bronze]

Thats rlly weird 😪😪 idk ..hope they gonna fix it one day ...
Thanks for your reply 🙏🏻🙏🏻 appreciated !

Yea samsung ☹☹

[rugged lodge]

Hope so too. I've managed to play throughout most of the story on ipad even with the crashing. But to say it isn't incredibly frustrating would be a lie.

[dire finch]

Hi, I got the event Ears and I can't equip them. Why?

Does anyone know how to fix it by any chance? u.u

[rugged lodge]

It's a bug it's getting fixed

[dire finch]

Oh, okay thanks hehe ❤️

[rugged lodge]

Yeah I'm the exact same just can't seem to play properly on my ipad which is what I wanted it for the big screen but sadly seems I'm stuck on my mobile until a fix comes, if one comes..
Uninstalling and reinstalling does nothing. I've done it 4 times and still same thing

[hasty tide]

It’s a common issue and will hopefully be fixed soon enough

[kind bronze]

Will it possibly work on this ipad then? If it is not working on my phone

[lapis bough]

https://media.discordapp.net/attachments/361335881035939840/1012509746806399147/unknown.png?width=967&height=559

[digital tusk]

Anyone??^^^

[lapis bough]

guys what does the announcement meant when they won't be deducting black golds? mines have already been converted back into flame golds and my black golds have already been "deducted" from the process

[grim totem]

i guess your out of luck then, i got my 200 flame gold un converted and reconverted back to red gold, basically got 200 free tokens i guess

[lapis bough]

man fuck feels so unfair mine got converted properly, and got my black golds deducted then returned to flame golds, only to announce that they won't be deducting the black golds, I've tried contacting support but they're absolutely of no help, im beginning to dislike this game now

[median crane]

how do i solve it?

[hearty dragon]

help

[vale perch]

i cant get the exit or launch screen wtf

[viscid basin]

Elaborate. Like, your screen is basically frozen?

[vale perch]

no i cant launch the game (half of the launch screen is not visible)

[reef owl]

Mine is also like this, anyone know whats happening?

[viscid basin]

I’m guessing this has to do with your pc. Has it genuinely been slow? If it’s fast and it’s just this being an issue, I might have a few ideas

[vale perch]

no its been working perfectly fine

[short bough]

My cursor isnt showing when I hold ALT .-.

[viscid basin]

Odd,
Few things you can do:
Check game requirements
Restart/reinstall the game
Update graphics driver
Just some things I’ve found that people say have worked

[hasty tide]

Each time i sign in with my pc my game will crash after 30 sec- 5 minutes anyone got any idea why? (i have nothing open in the background and my pc is not overheating)

[viscid basin]

I’d assume it’s a storage issue

[hasty tide]

got 136 gb free

[upbeat fjord]

Has anyone had any luck claiming their discord nitro code for one month? It says that event has ended, although it should be ending in November?

[viscid basin]

There is a level requirement and a credit card required (I believe)

[hasty tide]

Mine was like that when i removed a monitor

[viscid basin]

The level requirement is like 5-6 I think. If I’m wrong it’s 30

[upbeat fjord]

hmm okay, thanks for the help

[viscid basin]

Np lad

[hearty dragon]

i litreally cant play the game

[scarlet relic]

I have internet but I load into the server at 90% and I can hear sound effects/game music but I just get kicked back to the main title screen. Anyone else having that issue?

[vale perch]

I fixed it dw

[hasty tide]

@hearty dragon log out, restart the pc and log back in. Try if that helps

[viscid basin]

Yes, but my case isn’t as severe. I just need to wait like 30 seconds then I usually get in no problem.

[vernal pivot]

where are the servers located, and/or what time is maintenance?

[scarlet falcon]

Someone was helping me with a problem a long while ago and I dont remember who it was

[hasty tide]

The times are based on UTC

[frozen dirge]

Hi there, I just noticed that our crew funds wasn't being updated despite the number of missions that we completed last week. It's still sitting at 1.5k even though 5 of us completed our weekly missions yesterday. Is this a bug?

[vernal pivot]

@hasty tide thank you

[scarlet falcon]

I know that this was a seriously long time but I figured out the problem

[somber condor]

hi i try to give priority to ToF on my laptoo but it wont let me

[rugged lodge]

It probably should but if you are limited on data I wouldn't waste it just incase. My ipad 9 runs it but crashes alot... apologies for late reply

[mint hedge]

When I try and log into the game the thing at the bottom never stops spinning.
The only method that I have been able to use to get into the game is to uninstall and reinstall the game.
Does anyone know how to fix this?

[digital tusk]

I barely installed it on PC, and I got through by logging in through Google since I played mobile first.

[glass valve]

UUMMMM HELLOOOO???
Can i have my rewards now TWT IM LVL 47!!!!!!

[mint hedge]

None of the bottoms on the bottom do anything when I click on them

[digital tusk]

Really?? I clicked on the Google logo and open the webpage for me right away.

[mint hedge]

The log in button goes grey and nothing happens

[digital tusk]

Open a ticket with CS?

[mint hedge]

A pop up just opened, I might be able to get in

[digital tusk]

Nice! It should take you to log into your Google account or apple account which ever one you used.

[digital tusk]

Once you log in, it will tell you to close the webpage and do it, and it should log you in.

[noble summit]

how do i collect my dark crystals from pvp?

[hasty tide]

The rewards are gonna be given on the first of each month

[noble summit]

ah okay ty

also is donating the only way to get more crew honor points?

[hasty tide]

You can accept 4 crew missions a week, gives you 250 each. Just be careful coz you cant change it once you accept one.

[river stone]

My training/claw machine hasnt reset does anyone face the same problem?

[last badger]

hey guys, didnt know where to reach for help but the thing is that the "new" in simulacrum has been there since i started playing and ive checked everything i could and it doesnt go away? dont know if anyone else has or had this issue but if someone knows what to do please let me know

[somber berry]

Anyone have an IPhone xs by chance? Id like to know how the game runs on it

[kind bronze]

How do i loggout from the game ? Im using phone....i cant find exist or loggout choice ...

[median crane]

can someone explain me why is this happening and how can i fix it?

[fair lichen]

is there a way to adjust render distance to detail things further away?

[opal ingot]

what is this bug lmao

[cloud kettle]

I can't see my damage numbers, anyone know how to fix?

[unborn ridge]

so like
the game is running on 1 FUCKING FPS bruh

[glass valve]

@unborn ridge by the end of the run we are going to have a degree in computer science

[unborn ridge]

you know
i already have a degree

[glass valve]

Great now you will have 2

[unborn ridge]

ah yes

[hasty tide]

Go to settings. It’s the “switch account” option on top of the screen

[tacit maple]

Hello when my account is unbanned? I already report it 6 days ago and still no response till now.. I already contact the CS and no respond at all.. I got false banned on it

[tame halo]

how to refund PC version

[shell mulch]

Hello, could someone help me with this bug?

[proud mirage]

#technical-help message
fill out the form

[shell mulch]

the error has been fixed, thanks

[tacit maple]

okay

[delicate halo]

same issue, the only pleasure u can take in this game is summoning and we can't 😦

[pure musk]

hello, can i ask question about playing with 2 different platform with different IP/connection?
im playing at home with PC and at office with mobile/phone
can i get banned bcause its use different IP?

[fossil valve]

Thank you!

[torpid idol]

any idea why it says this? everything else was able to be claimed

[analog roost]

Does anyone know hot to cahbge the pistols to 1 st person when your holding it down?

[edgy edge]

https://youtu.be/JMe9oQXW1_I

[cold jolt]

sometimes I am on the game but picking up does not work, no field objects (hives, crates, rocks) gets destroyed, monsters do not take damage. I am also on ethernet connection. How can I fix this?

[gilded rock]

Hello all, looking for help (didn't see this on the #faq section), but I bet it's a common question nonetheless: I started on Android mobile, but want to play on my PC now that it's fixed. I don't want to start all over. When I started it up on PC, I picked the server I was on on my phone, but it didn't show my character. Is there something I'm missing on linking mobile and PC together? Thanks in advance for any help.

[hasty tide]

All of you suck shits

[delicate halo]

u ok bro ?

[chrome flower]

can someone explain what is this and what do i do to fix it

[grim totem]

is that new? could be to prevent reroll?

[hasty tide]

@chrome flower try to restart your device and log back in
@chilly forge are you able to use the unstuck feature from settings when that happens?

[chrome flower]

alright thx

[willow quartz]

Unlocked Animal Hairpin and it won't let me use it

[hasty tide]

@willow quartz that’s a common issue and is hopefully fixed soon

[willow quartz]

Ah so i'm not the only one? That's good, thought i wasted my money

[hasty tide]

No it happens to most male characters who bought it, if not all

[stuck lotus]

my game get crash

[willow quartz]

Ah i do be male

[tacit maple]

i guess you can, cuz i got banned because of that.. the game think that im buying my own account because i play it on my phone using data and laptop using wifi.. i do top up too on my phone using google play

[north pond]

I emailed them about nothing happening when changing gender and there being no option to delete characters.
And also about me starting anew in another server, how it crashed on me in the scene with the Giant aberrant, started back crashing at 90% after skipping the tutorial when I repaired it... long sigh

[wheat osprey]

is there a way to go back to the server selection screen without quitting the game?

[hasty tide]

Yes. Setting and switch account

[topaz kayak]

hi, how do I get around twitter login not working?

[wheat osprey]

i dont think PC has that button

[wintry marten]

Hello, I have a question about the twitch frame that was previously given away, it does not appear in my inventory to be able to use it but i claimed the drop, any idea what happened?

[hasty tide]

You don't have it in the game?... there a setting along with other menu like supressor and backpack on it

[wheat osprey]

ohhh okay

[topaz kayak]

can I link my existing account from line to a new google account?

[wheat osprey]

uhhh nope

[midnight forge]

how do I change my username / name on the launcher? mine is currently showing my real name and i'd like to change that :/

[hasty tide]

Sadly you need to purchase "identity card" from shop to change it. It requires crystal

[midnight forge]

The name i'm talking about is the one on the launcher not in-game. Will that identity card change my name on the launcher as well?

[hasty tide]

Not sure.... I thought you want the change for in game username

[gritty rapids]

is tof not compatible with discord activity status yet?

[proven cliff]

It wont show on your character name no one will see it

[proven cliff]

Not yet

[slender comet]

Do I get the bonus rewards for the advanced pass ($10) if i buy the limited pass ($20)?

[fringe scaffold]

i'm downloading the game on pc right now and just read about the upcoming maintenance. do we know the update size after maintenance ends? because i think its better if i download it later in one go.

[proven cliff]

For?

[proven cliff]

I don’t see why you will need to do that

[slender comet]

This

[proven cliff]

Yes you do

[slender comet]

Ok thanks

[proven cliff]

Just look at the ticks

[livid urchin]

Eh

[fringe scaffold]

do you mean that i just continue downloading and then update after maintenance?

[proven cliff]

Can’t you download and play cause the maintenance isn’t rn

[fringe scaffold]

yeah i know

sorry if it sounded silly

[proven cliff]

Option 1: download now and play now. Option 2: download later takes longer and not play now

Nah all questions are fine it’s not that silly as long as I helped it’s good 👍

[fringe scaffold]

thank you

[proven cliff]

Did pressing try again just work?

[livid urchin]

No man i was doing a boss rush 😭 and it just close on me then open it again nothing

[proven cliff]

Has it still not work since then?

[livid urchin]

Just rn

[proven cliff]

Did you get into the game?

[radiant edge]

@honest gorge

Your earlier provided screenshots look like they're at 1920x1080 desktop res. That should be sufficient space to fit the launcher, and so it's likely that you've encountered a DPI scaling issue here.

-- Start the Windows "settings" app
-- "System" > "Display" (from the left-tab, should be selected by default)

Check what your Display Scaling is set at, as for a 1080p display, you likely don't want this exceeding "100%".
If Windows has assigned over 100%, you can try manually lowering the scaling settings.

If the above doesn't work, and the game-window is still too large / does not fit:

Under "Advanced Scaling Settings"

• Uncheck "Let Windows try to fix apps so they're not blurry"
• Set a custom scaling of 100%

Reboot, or log out of your Windows account, and log back in for the changes to take effect.

@vale perch -- This may be a similar quirk from Windows' DPI scaling. {see above suggestion}

[proven cliff]

I was wondering why you were typing for 6 years lmao

[radiant edge]

Try installing the "DirectX End-User Runtimes (June 2010)" standalone, and then the "DirectX End-User Runtime Web Installer" as well. Installation of the game should-have installed the needed runtimes, yet may not have for some reason.

Links provided for each of the above respectively:
https://www.microsoft.com/en-us/download/details.aspx?id=8109 -- "DirectX End-User Runtimes (June 2010)"
https://www.microsoft.com/en-us/download/details.aspx?id=35 -- "DirectX End-User Runtime Web Installer"

• Since this is a fresh OS install if I understand, probably just missing the runtime components.

[radiant edge]

Yep, had to scroll up and double check to make sure I didn't miss Lulu's post there. I remembered seeing a few to clump together.

[proven cliff]

Haha good job

[small nimbus]

i want to login using google, but the window is too big and i cant click on the bottom, how do i make the TOF launcher smaller in size or at least let me click the bottom?

[radiant edge]

Looks like the screenshot is 1077 pixels vertically, see if you fit into the above addressed to Lulu and Azure_Dragon. Might be a DPI issue, and that may be a 1080p display.

[honest ruin]

i claimed the 1 month nitro from the nitro event with tof, and it suddenly went out on me like an hour ago?? anyone know why??

[small nimbus]

ah i see, scaling it to 100% make it clickable, but all other icons in my desktop become very small, is there a way to set up ONLY tower of fantasy to be scaled smaller?

[radiant edge]

If you right click on the Windows Desktop, you can increase the size of just the desktop icons. This might be sufficient for you.

https://i.imgur.com/GUBoJWt.png

[pure kernel]

if i log in with google, but want to also set a email and password to login, how would i go about that?

[forest wolf]

how to deal with this everytime i enter the game "Unreal Engine Is Exiting Due To D3D Device Being Lost"

[radiant edge]

Likely you'll find a TDR / driver-crash in the Windows Event Viewer, System section, each time that you attempt to start the game.

• Check that you're running the latest display drivers first and foremost here. If you need help doing this, feel free to DM me.

[pure musk]

So, are you still banned or not?

[low siren]

Hi, it is possible to make the launcher smaller?

[summer hemlock]

can anyone check if the global website for tof is working? i can't load it for some reason

[radiant edge]

Site appears to load from my end here.

[summer hemlock]

This is what I get :/

[radiant edge]

Perhaps-

See if the above on DPI scaling applies to your situation.

[summer hemlock]

Its been like this for a couple of days now

[radiant edge]

Was about to reply, yet since it's been out for a few days -- will take this to DM's.

[fleet moss]

has anybody found more solutions to the PC issue where you press Launch on the launcher and it just flashes and reappears?

adding the GameUserSettings file didn't help me

[forest wolf]

thanks it works

[radiant edge]

Excellent-

[winged vault]

Anyone know why I keep getting this? I've had it for 2 days now

[vague oriole]

Try re-logging in. On the launcher, click the three-line icon on top right, log out, and then log in again. If this doesn't work, run the launcher as administrator

[winged vault]

Logging out/back in resolved the issue!
Thank you so much!

[hasty tide]

on god please help everyday i have to deal with 5 fucking minutes on loading just to transmit on another spacerift I have a 100mbps connection btw I never lagged on another game like genshin or valorant only on this game

[glass bronze]

Seems like an ISP issue, slow connection to ToF server.

[hasty tide]

Does anyone know why the game runs fine but sometimes the screen freezes?

[cloud kettle]

I can't see my damage numbers, anyone know how to fix?

[glass bronze]

Go to settings > Others > scroll down to Scroll Text Settings, click either Default or List. "None" option disables your dmg number from showing on screen.

[sudden loom]

Try to use cloudwarp 1.1.1.1 if the problem is the connection to ToF server

And make sure you use SSD. But it shouldnt takes 5 mins even on HDD though

[narrow meteor]

Hi I don't know if this is the right place to post this but I pulled the ears from the summer breeze event, however when I go to equip them in character customization they are still locked? Anyone know if why?

[hasty tide]

TOF issue they will patched it later

[hasty tide]

ok ok ill try that thanks

[narrow meteor]

Thanks for the quick reply, do you have an estimate on when that will be?

[hasty tide]

It's supposed to be right now because I saw on their social media that there's gonna be a maintenance this aug 26 no clue what time tho

[fresh salmon]

Having an issue where I can't do damage or interact with anything on the map. Already tried changing channels and relaunching the game.

And when I CAN do damage it's very little and only for certain weapons or moves.

[inland fog]

Hello, could someone help me with this bug? crashes when going through loading screens and It is fixed when I open the menu, but it is impossible to fix it in pvp or wormhole, help me :c

[glass valve]

@inland fog there's only one way to fix it currently

In wormhole
Just spam Open close character menu

[inland fog]

Is there any way to fix this bug without having to open and close the menu?

i mean, really fix it

[glass valve]

If you are like me running intel graphics cards no

We have to wait for a patch or better graphics

[inland fog]

so there is no solution for this yet :c

[tacit maple]

im still banned right now, i've been waiting for 6 days and report to CS still no response

[trim sequoia]

Why i can't enter game after dropped from edge void rift. It stuck at 99% for long time

[hardy nexus]

Guys my launcher opens up full screened like this screenshot l, how do I resize it to be normal?

[topaz kayak]

twitter login not working anymore? already using 1.1.1.1 dns

[glass valve]

@hasty tide nope

[wind drum]

From what I read maintenance is just about to start in less than 30 minutes but I get this? Can anyone explain ples

[vague oriole]

Try this;
#technical-help message

[glossy frigate]

did you manage to fix it? before,, i can still enter after 1 to 3 tries... but since yesterday,, i can't enter the game no matter how many times i try... always 90% then kicked me back to server select...

[glass valve]

@inland fog nope we have to wait

[dire quail]

the game crashes once i try joining server, where can i get the fix?

[digital tusk]

Usually games stop allowing people to sign in, about 30-60 mins before maintenance starts.

[glass valve]

If I were you I'd log out

[calm swan]

Is it possible to transfer a character between servers?

[vague oriole]

At the moment no, but it's highly possible for the dev to add that feature later!

[fossil oasis]

whats the maintenance for

[calm swan]

I sure hope they do. I was criticizing the game for having problems with latency when I realized I just made a huge mistake in picking the wrong region.

[fiery nebula]

free dark crystals

[fossil oasis]

better be

[vague oriole]

Please check here!
https://www.toweroffantasy-global.com/news-detail.html?content_id=fd1b1639aeb3da4244abdb4ac4eb3cefdbff

[fiery nebula]

theres like 400 if u checked so yeah

[agile orbit]

Lol I was on middle of fight with boss

[pearl lava]

if only the server gave us 15 minutes until server shutdown messages......

[dawn needle]

damn i was doing bygones

[ionic frigate]

How long is the maintenance

[pulsar mural]

Aimanium server is off?

[haughty vessel]

3 hours

[elder basin]

how about the kuura server is also down xd

[lunar wave]

Maintenance

[ionic frigate]

All the servers are under maintenance

[proven cliff]

lol everyone came to technical support yes, there is a maintenance

[haughty vessel]

Yall need to learn to read, Maintenance. There's a news post for it. Duh.

[hasty tide]

guess that gives me a chance to go touch grass

[proven cliff]

grass touching is good in moderation I promise

[haughty vessel]

It is almost midnight, guess I should...sleep...

[hasty tide]

its itchy

[lunar cargo]

how long is the maintains

[wooden patrol]

What happened to the nitros?

[dire quail]

Yo any instruction on how to fix game crashing?

Cuz whenever i try to play my game on pc it suddenly crashes after few seconds

[supple orchid]

my character was afk while i was in the kitchen when the maintenance happened will my character explode or something?

[proven cliff]

Yes you will lose all your progress and you exploded and you will have to go on a scavenger hunt to recover your old body in a ghost form. Jokes aside lol nope

[proven cliff]

What is the specs of your computer?

Do you have a graphics card?

[dire quail]

not sure, this pc just came from my bro

[proven cliff]

Ctrl shift esc then click performance

Send me an image of the thing that says GPU 0 after clicking into it

[proven cliff]

Yea no sorry, your computer does not meet the minimum requirements to run tower of fantasy pc you can try an emulator

[dire quail]

kek i see i see

[dire quail]

good emulator to use? any recommendations?

[slate meteor]

Need some help here!
My pc met the min requirement
For some reason it crashes few seconds after entering the game

It crashes as soon as it enters the logo screen and my pr crashes with a blue screen

How can I fix this?

[vale quail]

I solved it by starting the launcher as administrator, sad but true xD

[slate meteor]

Ahhhh really?
Man, gotta try that
After work though ._.

[slate meteor]

Thx buddy

[west wasp]

Does anyone know if I can play ToF with the same account on mobile and pc?

[wise canopy]

does the support site works at all?

[vale quail]

if you can :3

[glass bronze]

Yes, as long as you play in the same email, region, and server.

[wise canopy]

i've sent two tickets with some bugs i have since 2 or 3 days ago and no answer from the support yet

[west wasp]

Even if I log in with gmail?

[glass bronze]

Yes.

[west wasp]

Thanks alot

[digital tusk]

They did lol. My teammate saw it, I didn't because I was mid teleporting.

[sonic leaf]

Any word on not being able to claim side by side pioneer etc

[digital tusk]

Yes, just got it on PC a few hours ago lol, just click on the Google icon when it asks you for email and password if you started to play on mobile first.

[west wasp]

I started to play on PC first and logged in thru google. I’m somewhere else now and I was wondering if I can log in with Google on mobile so yeah

If it works with Google on both platforms then I should be fine

[ancient hornet]

do you guys know why when i open tof either my settings dont save and they revert to default. AND in my friends list i have some group folders set and they always revert to blank its really annnoyinh

[west wasp]

My settings also revert to default, I can’t seem to find any fix for it

[worn cradle]

I noticed that when installing TOF on PC it default installs to your secondary drives , which could result in it installing to a back up HDD , the game will stutter badly when installed to a HDD even if you have a very powerful computer. Hopefully a mod will see this as I believe a lot of people have probably run into this and quit the game due to stuttering. I have since moved the game to a SSD and the game runs perfectly without any issues

[pearl lava]

I should have added a /s
I often forget people struggle with context when reading these days.

[cunning bolt]

i cant seem to find the path that cs told me to fix an issue. anyone who can help me with this issue.

[vapid kindle]

it installed right into my ssd - hearing for the first time about it

[pearl lava]

doh. I did not read properly. I am a fool. sorry

[cunning bolt]

its is visible and i made sure to show hidden file

[vapid kindle]

try to look up "hotta" in your searchbar

[worn cradle]

@vapid kindle Not sure why it installed to the HDD , did it to me and some friends, they were complaining about the horrible stuttering. I looked into it and moved all the data to SSD for everyone ( Windows 11 ). It's perfect now 🙂

[hasty tide]

Why do i have to wait a certain period of time after completing a certain segment of story mode? And have they fixed the issue where mobile players cant use data to run the game? im on ios

[vapid kindle]

will keep it in mind, ty! :)

[vapid kindle]

afaik ios is the problem, not the game itself.

[cunning bolt]

it show that folder is located in my game folder but not in app data

[hasty tide]

Got it. But thata about the wait time?

[hasty tide]

That’s intentional so you don’t skim through the story in one go

Ahhh ok

Does pc have the same "feature"?

All platforms do

Understood

[tall canopy]

Any news on whether optimization is going to be improved so that GPU usage isn't so erratic? It's not normal that it's the only game that makes the temperature of 80°C when other more demanding games dont exceed 70 °C

I want to play on pc but those temperatures are too high

[tender tulip]

https://tenor.com/view/jimmy-mcmillan-too-damn-high-high-gif-10410151

[strange flume]

Hello, can I manual patch on pc?

[hasty tide]

@strange flume please be advised not to alter the game files or download altered files to patch anything game related. This will result in a ban

[spice sundial]

Hello,
I wanted to know if the software windoredBordelessGaming was authorized?
I play on a 49 inch screen, the full screen being unplayable, and the windowed mode also (click on the task bar)

[strange hill]

Just asking why is my tof crashing? I tried looking on play store for update but there's no update there whatsoever

[hasty tide]

@strange hill the game is under maintenance right now for another half hour

[heady elm]

It shouldnt be under Users > Default but rather Users > your username

[fringe scaffold]

On my pc, I cancelled the download and will retry another day. So when I looked into tof file location there's a 22 gb folder named "downloaded". It seems like files from the cancelled download stay in the pc? Can I delete them?

[split ridge]

ofc yes @fringe scaffold

[strange flume]

oh ok, I just want to copy-paste latest patch only from my friend. well then better to copy-paste whole updated game from my friend since my ISP still on trouble. anywa, thank you for the answer.

[elfin orbit]

why it's on grey and i can't join my server

[hasty tide]

@elfin orbit because the servers are under maintenance

[fringe scaffold]

Thanks!

[safe siren]

Hello, can you dm me

[clever crown]

@spark stream

[spark stream]

I've seen people telling him to take genshin to #932909006765293578

Then a few minutes later he posted that

[steep lichen]

Ah, dumb question but after maintenance is over how do I update the game?

[hardy cave]

has anyone else not received their twitch rewards yet? i've sent TWO tickets about it, and no response... but i saw others get their rewards even WHILE the event was still going the first 3 days after launch

[undone lintel]

roughly 13 mins before maint end if they didnt delay it right?

[hasty tide]

hello, i use french keyboard (AZERTY) but the game does not support some keys, any clue how to fix that ? unsupported keys are &é"'(-è_çà and F1 F2 F3 ... etc

[nimble edge]

this is all I see I cant minimize the game at all

[split ridge]

u may dl qwerty keyboard [mp si t'as besoin]

[steep lichen]

Drag the window down to see your - x

[nimble edge]

I cant drag it down

[hasty tide]

You can try to use a software to remap your keyboard keys

[supple cedar]

Any ETA for the maintenance to be completed?

[hasty tide]

i'll look into it thanks for your answers

[radiant edge]

Seems that you're looking under the "Default" user folder. This is not your user folder.

Try this:

Windows Key + R:
Enter in: %USERPROFILE%
-- Hit OK

Carry on the instructions from support at this location.

[elfin orbit]

every server or just my server

[hasty tide]

All of them

[elfin orbit]

u mean that nobody can play tof rn?

[hasty tide]

Yup!

[elfin orbit]

then why i joined a server in tof rn? 🤔

[hasty tide]

Because servers will be up again shortly and you wouldn’t want to leave only to join back later would you

And they’re back up now

[radiant edge]

Your screenshot looks like it's at '1920x1080' desktop res. That should be sufficient space to fit the launcher, and so it's likely that you've encountered a DPI scaling issue here.

-- Start the Windows "settings" app
-- "System" > "Display" (from the left-tab, should be selected by default)

Check what your Display Scaling is set at, as for a 1080p display, you likely don't want this exceeding "100%".
If Windows has assigned over 100%, you can try manually lowering the scaling settings.

If the above doesn't work, and the game-window is still too large / does not fit:

Under "Advanced Scaling Settings"

• Uncheck "Let Windows try to fix apps so they're not blurry"
• Set a custom scaling of 100%

Reboot, or log out of your Windows account, and log back in for the changes to take effect.

[radiant edge]

Will DM you, it's possible that's a Radeon R7 "Integrated Graphics" solution, with 512mb bios reservation and the rest shared.

• The game may be able to run on there, even if you're under-spec for such.

[dire quail]

nah, it works fine now. thanks for the try anyways

[radiant edge]

Ah, what was the solution? New drivers-?

[sonic leaf]

?? still

[dire quail]

no, the compatibility fix

[topaz kayak]

hello, is maintenance over?

[valid apex]

@safe siren @clever crown @old lichen Hello! I just want to ask. We were told that the animal hairpin bug for the male charas will be fixed. It's still not fixed. Will they still address this?

[fossil turtle]

im stuck at 90%

[upbeat fjord]

Has anyone elses discord nitro from the promotion suddenly gone away?

[proven cliff]

[Works for some] [Loading crash solution]

[https://rentry.co/fixtof ]

[frozen vortex]

Yeah they should’ve fixed it

[quartz nebula]

x2 in android ._.

[pure sundial]

getting login status exception, is server not up yet?

[weary glacier]

tf is wrong with this game i cant rewards im already lvl 30

[proven cliff]

Try re-logging in. On the launcher, click the three-line icon on top right, log out, and then log in again. If this doesn't work, run the launcher as administrator

[sonic leaf]

Are you saying its supposed to be fixed ?

[quartz nebula]

Works only Windows no android u.u

[zinc aurora]

Hello please let me know why cant i login

[proven cliff]

Try lowering graphics

[proven cliff]

Try using a different browser

[digital hollow]

I have C6 crow. where can i get refund?

[proven cliff]

🙂

[quartz nebula]

No works i stuck 90% since the update on August 20 :/

[fossil turtle]

ya me too. Idk what happened. When the game released, it works fine then later on this started to happen to me

[proven cliff]

@mellow cove Check pins

[quartz nebula]

It's a critical bug that appeared out of nowhere u.u

[proven cliff]

.

[topaz kayak]

is there a way to bind to another platform without logging in the game? been stuck here with white screen on twitter login. can't login at all

[quartz nebula]

apparently for now there is no solution (sorry my bad english i spanish 😅)

[glossy frigate]

just autohide the taskbar on the taskbar settings... it will reposition the launcher and minimize button will appear... press the maximize button... then you can cancel the autohide and the launcher will resize to fit on the screen...

[proven saddle]

Any ideas on why the game does not update? It continues to be stuck at 0% lol

[nimble edge]

it is hidden also thanks tho but its a dpi scaling issue

[proven cliff]

Do you have a stable connection?

[lean violet]

server overload from ppl downloading at the same time. i guess

[ripe cradle]

when is maintenance ending

[wind drum]

Are we gonna have a playstore update or just in-game update?

[fossil turtle]

its a shame, I really enjoyed the game but this bug ruined it. Hope the devs notice this bug and fix it

[rapid mural]

Do we have to download the update from Play Store ? Or will the app update after launching ?

[mellow cove]

Thank u!

[glossy frigate]

mine too... it works until August 23 then now i can't enter the... stuck on 90% for a minute then kicks me back to server select on the title screen... i tried many times and it won't work... before,, 1-3 tries is enough for me to enter even the game kick me back on server select... nothing works on solutions they recommend... i can only play this on pc but now,, it won't work...

[proven saddle]

Yes, but i fixed it now, turns out, even though it says "updating" i had to keep pausing and resume until i got a UAC popup for version services from the launcher lol, now its updating ...i swear the weird problems xD

[umbral venture]

I still haven't received mine

[quartz nebula]

T_T

[wind drum]

Nvm I got it it's just an in-game update no need to check playstore @rapid mural

[rapid mural]

Ty @wind drum

[quartz nebula]

I hope :/

[fossil turtle]

I even reformatted my laptop, assuming its my device fault but yeah...nothing works

[ripe cradle]

when is mainteneance ending

[glossy frigate]

reinstalling and windscribe won't work to me...

[fossil turtle]

super laggy tho

[lavish coral]

It ended already

[raw drift]

at least i can play it

[quartz nebula]

days ago I sent an email, I also contacted by web but the developers still do not answer me about that bug :/

[fossil turtle]

i also sent one to them

[glossy frigate]

even ingame CS won't respond on any bugs i tell... so i don't know if they able to read it or not...

[proven cliff]

Bannable

[radiant edge]

Unfortunately, what you're using is also against the game's user-agreement.

[glass bronze]

You agree not to do any of the following with respect to the Services, as determined by us, as applicable: 

(s) use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on the Services or for any other purpose;```

Sure.

[neon field]

I don't know why this error occurs every time I enter the game ??

[raw drift]

ban ? i just need to quit and move to another game then

[rare vector]

Animal hairpin for male still bug?

[proven cliff]

Ok

[radiant edge]

Now that you've a confirmation that it's connection oriented in nature, the best recourse is to contact your Internet Provider and Tower of Fantasy's support. Sadly, that's all we can recommend here -- it's also the best long term solution.

[glossy frigate]

yeah... no fix and can't play the game... so let's explore Sumeru for now...

[vague oriole]

Try re-logging in. On the launcher, click the three-line icon on top right, log out, and then log in again. If this doesn't work, run the launcher as administrator

[valid apex]

Hi, Eliya. I hope you could relay this to the devs. The cat ears are still NOT working for male charas. Very very disappointing 😦

[neon field]

They didn't work

[inner light]

@neon field i had the same error. I simply uninstalled the whole game and the laucher and deleted all the Hotta and Tof folders in App Data

[ivory rose]

what is the deal with the keybinds in this game? is there a local file I can edit for them?

[radiant edge]

As far as we're aware, this just has not been addressed yet. A fix should still be coming.

[vague oriole]

Wait a sec, I'll DM you in a bit

[neon field]

OK

[radiant edge]

What's the specific issue you're having with the keybindings, is there something more needed?

Ah, I see, bug reports. Bindings resetting.

[ivory rose]

that, but also thought to drop by to see if there is anything I can do on my end till it is fixed
cause, unless I exit the game in a very specific way, they always get reset, and now it seems to have happened out of the blue

[valid apex]

Thank you. It's just that it was written in the notes that it's one of the issues that got fixed.

[drifting spire]

why wont my tof launcher open? it worked this morning
i closed it thru task manager alr
when i open it the tof icon appears on the bottom right but the launcher wont pop up

[proven cliff]

Try opening it as administrator

[drifting spire]

i did didnt work

[proven cliff]

Is anything coming up on task manger?

[drifting spire]

yeah

[proven cliff]

Force close everything then try again or just restart your computer

[drifting spire]

alr ill just restart it then

[cunning bolt]

Thanksalot mate. It solved the prob i was having for last 15 days

[vague oriole]

Just to make sure - do you still need help with the login exception error?

[inner light]

no thanks

[cunning bolt]

Can someone pin this up so it can help other. My game kept crashing after pressing launch and it is now finally fixed

[vague oriole]

Alright, cheers

[vague oriole]

This has been pinned actually, go to the link in this message and scroll down
#technical-help message

[cunning bolt]

Mb didnt saw that

[vague oriole]

No worries

[minor nest]

If there is no cross-server... Why Im 47 (with Lv 48 max.) and there is lv 49 people? (Maybe Im buged?)

[austere bridge]

anyone else bsod after the update?

[pliant hearth]

omg.. no

[twin kayak]

if u write on google DPC VIOLATION WATCHDOG error tower of fantasy there are a lot of ppl have this fk issue

[tight reef]

how to you fix the loading screen...
Every time I transmit it takes a long time and it ends up with me getting disconnected. It ends up with me walking everywhere

[austere bridge]

I thought they fixed the bsod before, but now its back after the update

[pliant hearth]

my fps drop to max 30, i already check 60 fps in setting. before the update, it was totally fine, after the update i got that probem . anyone know how to fix it?

[twin kayak]

no they havent fix the BSOD problem... i told u there are alot ppl with the same problem and are quitting the game cuz can be dangerous for pc... im playing by phone now...

[upbeat fjord]

.

[delicate jolt]

OI CAN U FUCKING IDIOTS MAKE WORMHOLE 'OK' ON TOP LEFT OR RIGHT

FUCKING IDIOTS MAKING PEOPLE AUTO CLICK IT IN THEIR FACES

[compact kite]

Hello guys,
i have a problem in game, my icon simulacre stay in NEW, how can i stop that please ?

[hasty tide]

How do i use team chat on ios?

[twin kayak]

all have this issue, cant be fix atm

[hasty tide]

Mic perms are on, idk what to do

[glass dock]

anyone know how to fix the 99 loading screen cuz it always happens to me

[glass bronze]

It's basically text to speech. Speak a sentence and the game will pick it up, type it in text, and the message would appear in front of your teammates.

[hasty tide]

I mean in terms of microphone usage

[umbral summit]

I thought they fix it already i guess still not

[solar adder]

Is it possible to get banned from using logitech macro on afk farmings, people who don't have zero on their roster?

[glass bronze]

You agree not to do any of the following with respect to the Services, as determined by us, as applicable: 

(c) use, or provide ancillary offerings to anyone, that are not offered within the Services by us (or the functionality of the App Store), such as hosting, “leveling” services, mirroring our servers, matchmaking, emulation, communication redirects, mods, hacks, cheats, bots (or any other automated control), trainers and automation programs that interact with the Services in any way, tunneling, third party program add-ons, and any interference with online or network play;```

Anything that translates a single action from a human to more than a single action on their game character, would count as automation.  Basically, anything that plays the game for that player.

Bannable.

[vague oriole]

Try this
#technical-help message

[solar adder]

Ok thanks. They should rly nerf zero tbh, remove the auto attack

[lone tusk]

why do i get abnormal server status9 when im creating acc

[radiant edge]

One of the links that you've included contains instructions to interfere with the anti-cheat's function -- so we'll have to remove the posting. We're aware of these kinds of BSOD's, as is the rest of the team.

[blissful epoch]

This server bout to make me ragequit

[slate gale]

anyone know a fix?

[scarlet lynx]

I've noticed my crew points disappearing daily from my current balance. Is that normal?

[blissful epoch]

I spend probably 20 minutes trying to log into Tempest, and when I do get in if I have to teleport it goes into a constant loop before kicking me off server

[tribal drift]

Although the game was installed, it started to download 20GB. Did the same thing happen to anyone?

[hasty tide]

Ye

[tribal drift]

Okay Its real update or bug?

[hasty tide]

I'm updating a 21 gb update rn lmao wtf
It's like re downloading the game

[deep sierra]

Why I've got 7gb+ update and stopped at 14%?

[blissful epoch]

Then it’s back to trying to get in again, but it’s literally only Tempest server….anyone experience this on their servers?

[deep sierra]

Is the dev dead here?

[tribal drift]

I specifically avoided busy servers. It must be related to server crowd.

[radiant edge]

Your screenshot looks like it's at '1920x1080' desktop res. That should be sufficient space to fit the launcher, and so it's likely that you've encountered a DPI scaling issue here.

-- Start the Windows "settings" app
-- "System" > "Display" (from the left-tab, should be selected by default)

Check what your Display Scaling is set at, as for a 1080p display, you likely don't want this exceeding "100%".
If Windows has assigned over 100%, you can try manually lowering the scaling settings.

If the above doesn't work, and the game-window is still too large / does not fit:

Under "Advanced Scaling Settings"

• Uncheck "Let Windows try to fix apps so they're not blurry"
• Set a custom scaling of 100%

Reboot, or log out of your Windows account, and log back in for the changes to take effect.

[blissful epoch]

Yeah but its almost always showing green for me so I don’t get it, oh well guess I’ll try to refund and join a new server

[solar adder]

what's this? is this meant for other players or for you only?

[wanton bay]

The package I purchased came with missing content.
can you check ?
Some of the gifts in the advanced reward section could not be loaded.

[deep sierra]

Yow bro why the update 7gb+ and stopped at 14%

[slate gale]

So uuh how can i exactly manually fhange the display scaling cause its over 100% but it wont allow me to go anymore than below that

[tribal drift]

actually you lucky my update 21.3 gb

[buoyant mural]

I bought the collectors one and I think I didn't got the normal pass is it normal?

[radiant edge]

Attempt the second portion with setting a system wide override, under the advanced settings.

[deep sierra]

It's not lucky if it stuck on 14%

[tribal drift]

Sometimes you can solve some problems by deleting and redownloading the launcher, give it a try if you want.

[glass bronze]

If you mean you didn't gain the rewards under the Advance Rewards, it isn't like the Bonus rewards which you can immediately claim. These displayed rewards only shows you what you can unlock if you level up the battle pass.

[deep sierra]

Ok thnx bro... I'll uninstall it and play different game this game so many bugs

[tribal drift]

Nope just launcher bro not all game

[buoyant mural]

ohhh thx

[clever crown]

@manic oak Do note that we are ToF Discord Moderators you can use the in-game support through the settings

[dreamy cave]

I have screen tearing problems since its release, is it possible to add a Vsync ?

[wanton bay]

Some products were added to my account as missing.

[fading breach]

How do I stop the game from resetting my keybinds?

[slate gale]

Uuuh idk where that is...

[deep sierra]

How much the size of the update on mobile

[radiant edge]

https://i.imgur.com/QSwlN5d.png

--- Probably being unable to change the scaling, means that a custom DPI scale is already set system wide.

[north pier]

Is it normal for phone being hot like this? Whats the safe temp for phone? In celcius btw

[slate gale]

O i dont have that

[radiant edge]

Will DM you.

[deep sierra]

How much size update?

[rare ginkgo]

is there some way to buy prepaid cards online so I can buy crystals on ToF? My Mastero card dont work on many sites there is a general problem with mastero cards in Sweden as often not works on online stores or game stores

[vocal sage]

hey someone can help me
each time this game update it throw up my keybind and i can't bind it anymore "Key in used"

[radiant edge]

39C is perfectly safe for a phone. You'd actually be safe 50-60 even, yet that would be much less comfortable to handle.

[vague oriole]

For you only. If you click on wanderer or enemies on overworld, a bar will appear around the left side of your screen (besides the map) that shows a bit of info; the HP, the name, and the level. This is one of the ways you can go into a spar with wanderers too iirc

[north pier]

Eh really? My friend said it will make my phone breaks faster when its hot so i was worried

[stone wolf]

any body know how to fix this? i keep trying but it wont dissapear

[hazy tendon]

i've just dowloaded the game and i have the same problem, also it seems like there isn't any compatibility with ps4 controller so i can't play at all

[tribal drift]

Really? I will try when my game is updated

[vague oriole]

Try re-logging in. On the launcher, click the three-line icon on top right, log out, and then log in again. If this doesn't work, run the launcher as administrator

[tribal drift]

log out on launcher and after retry

[stone wolf]

aight

[sonic wedge]

bruh, its still like this after maintenance

[radiant edge]

That is indeed true, heat does accelerate the wear of hardware. However, you're also probably-not running it at those temperatures sustained for extreme lengths of time.

A few hours here and there daily playing a game won't pose any problem over the several year life you use the device for. The processors in those phones are tested at / can run at over 70c -- for the record.

[molten tendon]

When reading my acc info in the main menu settings (before hopping in game) my character appears to be level 1 with a totally different UID and profile pic from my in-game profile. Why?
I play on IOS and I’ve bind the account to my ID Apple

[undone otter]

How the fuck do I stop this game from freezing every second for 3 seconds
Everything worked fine until 4 days ago when 1.0.7 dropped

[stone wolf]

that help alot thanks !

[solar adder]

So if i turned it off, does that mean other wanderers won't be able click mine and won't show my info to other players? Kinda like a privacy setting?

[glass bronze]

Because it'd be impossible to view the stats, more so for people who have multiple avatars in other servers. That's why the only stats you can see in the Main Menu would be the default values for the UI.

[solar adder]

There's already a hide cs toggle, so im guessing there's privacy settings in this game.

[fading breach]

How do I stop the game from resetting my keybinds everytime I launch it?

[vague oriole]

Turning it on allows you to look at other players info, but idk if turning it off prevents other players from looking at your info. I doubt it because I never heard we can do it, but I'll test it out 🤔

[mellow stump]

How do I claim my 100 dark crystals for following on discord?

[molten tendon]

So you’re saying that it’s normal? All good right?

[rigid laurel]

How long does it usually take for cust service to reply? Im lowkey afraid on missing nemesis because i cant claim the side by side 2 reward

[mellow stump]

Haven’t seen it in my mailbox where do I claim?

[glass bronze]

Yeah, it's fine.

[sonic wedge]

i still didnt receive my twitch drop

[undone otter]

FIX THE GAME FREZING PLEASE

[obtuse sand]

My game wont launch

it's stuck in tray. I've closed it multiple times to relaunch. also tried running as admin

[thorny osprey]

?

[west wasp]

Can I log in to ToF on mobile through Google account?

[worn elm]

someone know how many weeks for a response at email?

[coral sierra]

exact same, no error msg.

[obtuse sand]

Just restarted my pc and it launched. Not sure if anyone else is also awar eof this but when you close the game it doesn't actually close. It goes to tray sometimes multiple times.

[old totem]

update stuck doesn't progress

[molten tendon]

Ty for the help much appreciated

[slate gale]

Anyone know how to fix this???

[hollow valve]

The toy machine in Cetus Island began to miss toys badly, am I the only one who thinks so?

[weak wasp]

is chat down for everyone or is it a me problem

[simple wing]

Chat down over here aswell

[lavish coral]

Tell me your problem i will try to help

[weak wasp]

oh ok good to know thx

[exotic totem]

where can i see the pic i had made ig

[simple wing]

In the Folder you installed the game

[lavish coral]

Galery < Tower of Fantasy

[outer ferry]

I see that Frigg is out, but why don’t they have a limited banner for her? Do you just get them from the standard banner then?

[hasty tide]

hey guys, did anyone else have issue with full screen black screen isssue on pc?

[exotic totem]

idk if im just dumb but i dont find it

[lavish coral]

Shes After the 2.0 uptade in game It is not known how u can get them

[lime widget]

Bonjour, est ce que quelqu'un parle français.? J'ai un soucis

[lavish coral]

Quel est votre problème

[lavish coral]

Look through the folders

[lime widget]

Je ne sais pas si c'est le bon salon.
Mon problème le téléchargement s'arrête toutes les 5 minutes et je dois ré télécharger alors que ma connection est bonne

[lime flint]

Hey guys, for the BSOD I tried the following fix’s: Put both game and launcher in w8 compatibility mode, turned off riot vanguard anti cheat, and unplugged my Bluetooth dongle from my pc, and after closing the game end the task on task manager.
I tested this twice (because I was getting the BSOD after closing the game and shutting my pc down) and after making that I didn’t got a BSOD

[dry marlin]

Im getting this a lot after the update what's the problem

[lavish coral]

Redémarrez votre appareil et vérifiez votre espace de stockage

[vague oriole]

Try re-logging in. On the launcher, click the three-line icon on top right, log out, and then log in again. If this doesn't work, run the launcher as administrator

[lavish coral]

1. Exit game
2. Log out in launcher
3. Close launcher in the background and ideally restart pc.
4. Open the game then Login again.

[lime widget]

Je l'ai déjà fait

[lavish coral]

portable ou pc?

[dry marlin]

ill try thanks both of you

[lavish coral]

[rare ginkgo]

I have downloaded ToF to iphone but the loading always crashing and I have IoS 15.1

[dry marlin]

butt 🤨

[lavish coral]

Check your storage space

[rare ginkgo]

22GB left also all went well untill I should log in to the server the loading to the server crash

[slim elk]

Do we have a another fix for 90% stuck ? The one in pin doesnt work. Mobile Data works but expensive in the long run lol

[lavish coral]

Restart device

[lavish coral]

It should be because of the server you chose if it's orange it means it's popular and has a lot of players then it's normal for it to take so long

[ebon swift]

My tof acc is animus server can i change it to astral noa?

[lavish coral]

No server transfer is not in yet but it will come

[ebon swift]

Ah so it’ll be available soon?

[trail torrent]

My crew fund dropped to 0 over night, we were at 70 thousand and it randomly hit 0, how??????

[lavish coral]

Yes

[trail torrent]

we didn't upgrade anything either

[lavish coral]

Maybe a bug just restart the game

[slim elk]

My server is only yellow. I can enter immediately if im using mobile data but get stuck in 90% if I use wifi/ethernet cable.

[trail torrent]

i just did, i really hope it's a visual bug lmao, because that's dozens' of peoples' work

[lavish coral]

Try with annother wifi

[rare ginkgo]

it still craching on Iphone I try both wifi and mobile data and botj stuvk on 90% and after 3min crash

[lavish coral]

If u think its a bug then report here #1007842564726075432

[tribal drift]

delete launcher and redownload

[trail torrent]

ok i just restarted, we're on 74k again now, so I guess it was a visual bug, but idk what caused it 🤷‍♂️

[lavish coral]

Reinstall