technical-help

[astral spade]

From an Gaming Computer.

[slim elk]

so wth is wrong send me a ss in dms

[spark vault]

day 10:asking how to turn off startup sound

[kind vigil]

why tof crash when i launch the game?

[astral spade]

nvm Its working now idk why it wasnt fully working earlier.

[woven sky]

I would also like to know that since it doesnt seem to be affected by the games sound settings

[slim elk]

ok

[oak jasper]

Somebody know how to turn off the character transparency when i put the camera closer to other players?

[hasty tide]

Mute, then unmute, it is the only way possible

[spark vault]

so you cant even turn it down? bruh

[hasty tide]

You can put down the device volume, yes

[fair surge]

is the auto-lock onto enemies bugged or is it intended to be this bad and clunky? is there a way to turn it off?

[kind vigil]

attempt 4: why tof is crashing

[peak sapphire]

nobody knows we're all crashing at launch rn

[keen minnow]

How do I shift lock so I can dash backwards on mobile

[errant glen]

oke when is it crashing is there an error message??? need some details

[kind vigil]

there is no error message, only the introduction appears and the screen goes black, then it sends me to the launcher

[peak sapphire]

nope the game just closes after u start it no message

[meager raft]

worl generation makes it crash too

[errant glen]

maybe start it in window mode guess it s a ram problem and u tryed to reinstall ist or run as admin or lower windows defend try all this than it should work

[keen minnow]

Any moderator know? How do I shift lock on mobile

[errant glen]

shift lock??

[meager raft]

game just crashes now :/

[keen minnow]

Your character locks on to one direction so you can dash backwards

[vapid kindle]

did you start as admin and have recent drivers?

[keen minnow]

If screen lock isn’t a feature for mobile, how do you even use the dash backwards attack???

[vapid kindle]

uhm, no clue on mobile, sorry

[opal current]

Hello, yesterday I had connection problems and my connection dropped several times while I was playing and since then when I launch my game it says: "Connection status exception, out of game" if anyone can help me it would be really cool

[oblique gazelle]

How is it that when I use the wifi at home it loads 15 seconds late than when I use data. It starts with 15 seconds of black screen at first before the logo and loading. This first happened when the game crashed for the first time and now crashes happen often with the 15 seconds of black screen everytime I open ToF. Mobile btw.

[errant glen]

run as admin

[runic violet]

Crash after launching is weird considering some of us played normally before. F

[oblique gazelle]

You just tap dodge without doing movement?

[keen minnow]

Oh, thank you.

[elder gyro]

Anyone else experiencing this? It doesn't seem like the servers are down, unless it's Asia-Pacific specifically. Any fixes?

[raw urchin]

Does anyone know how to change the camera position back to normal i was in boss and misclick smth and this happens tho :(((

[errant glen]

easy solution.

1. Exit game
2. Log out in launcher
3. Close launcher in the background
4. Open the game then Login again.

[green plume]

Anyone having issues with full screen? If I scroll to far to the left my mouse goes to my second monitor

[oblique gazelle]

Might be confusing but no fingers on d-pad is what I mean by no movement

[devout trail]

Are there any news on how long it takes CS to reply?

[torpid iris]

what does login status exception mean

[opal current]

I already did that I restart my pc and I reinstalled the game but it doesn't work

[elder gyro]

That worked, Thank you

[errant glen]

did u exit the launcher in the backround?

[wintry quartz]

still nothing ? :/

[opal current]

I try

[errant glen]

or logout and restard pc

[steep path]

how long it takes for them to respond the ticket?

[peak sapphire]

there are ppl with 60h waiting for a response

[devout trail]

I've been waiting since monday

[steep path]

same here

[opal current]

😭

[meager raft]

is there a way for it to record crash logs?

[errant glen]

oke u logout so u have to login again than u restart pc that should work

[meager raft]

i would like to know why the constant crashes

[desert bane]

The game uses windowed fullscreen by default and there is no way to change it because they selected fullscreen windows in the project settings within the engine and they probably forgot to add an option to change this. Note for mods: I'm currently learning C++ and the Unreal Engine, that's the only reason why I know that!

[errant glen]

when crashs the game and is there an error message

[opal current]

I logout than login than restart my pc ?

[meager raft]

no it just takes me back to the launcher

[frigid vale]

I'm stuck in a main story loop, when I finish talking to dr claire after destroying the arms, the quest wants me to exit the lab and after that it wants me to enter again but for some reason I have to go through the whole arm destroying again and this keeps looping

Does anyone know a fix?

[errant glen]

no logout restard login have fun

@meager raft WHEN

[opal current]

that's what I did

[meager raft]

??

[errant glen]

when did it crashed???

[meager raft]

it has been doing it to me since i started on nightmare server, im only level 5 and it crashed on me 5 times already

[errant glen]

when in loading screen? ingame? on one speciel point?

[meager raft]

in game, the world generatio nhas a lot to do with it and it out of my hands settings wise, i was fighting something just now and it crashed mid fight

[vapid kindle]

how much RAM is built in your pc?

[meager raft]

16 gig

[vapid kindle]

hm, should work normally

which cpu?

[meager raft]

i am using a laptop, 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

[opal current]

please i tried everything you said but nothing worked

[keen glen]

My android runs the game better than my pc but I can't connect my keyboard because it's not supported on android

[vapid kindle]

hm, sounds solid tbh. what GPU do you have?

[desert bane]

@meager raft open this file %localappdata%\Hotta\Saved\Logs\Hotta.log (copy paste it to your file browser) and read the file it says you exactly why and when the game crashes.

[meager raft]

i dont know, it better be good xD the laptop was 1,100 dollars

[keen glen]

My controller keeps pressing buttons randomly even tho it works fine on my pc

[desert bane]

Usually Android has the necessary drivers for the keyboard and mouse

[errant glen]

oke that should normally work than try to contact to the customer sup

[vapid kindle]

could it be that you have small connection timeouts and the game closes bc of lost data pakets?

[opal current]

How can I do that?

[keen glen]

Yes wireless keyboard is supported on android but the game don't recognize it

[meager raft]

se -gpucrashdebugging to track current GPU state.
[2022.08.20-18.26.45:861][799]LogWindows: Error: Error reentered: Fatal error: [File:Unknown] [Line: 671]
pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed
at d:\tencentpublish\engine\source\runtime\d3d12rhi\private\D3D12RHIPrivate.h:1168
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

[vapid kindle]

[e-mail]

[stable snow]

i am unable to collect resources off the ground. pls help

[meager raft]

either gpu wasnt happy or it is the map

[errant glen]

gpu wasn t so happy

[desert bane]

I would say your GPU is crashing, probably because you have an iGPU (graphics chip of the CPU) instead of a dedicated GPU. Do you have a dedicated GPU?

[orchid plume]

bros, are the servers down or something? I am unable to login, via google or go to the site it keeps loading

[meager raft]

idk

[errant glen]

send a screenshot with u r problem

[coral stone]

Why tof lore is hidden

[orchid plume]

it just keeps loading

[meager raft]

task manager says i have iris graphics, so im assuming its no for dedicated gpu

[desert bane]

Please open the device manager and look for the graphics card category and tell me what is listed in it if you have it.

[orchid plume]

and if I close the window and try to login via google again it says login failed

[errant glen]

u have an antivirus???

[umbral zealot]

has anyone figured out a different fix for this login exception? I've tried uninstalling, I've tried relogging, turning off the game at the background and then also restarting pc, I've tried fixing the games files using the launcher and also running the game as admin, any ideas? I've been trying to play this damn game since the second day of release and it's so frustrating that my friends can play and I'm stuck unable to 😦

[thorny torrent]

i heard if someone use their acc on pc then they use payments using in their phone for the game, they got banned. is it true?

[orchid plume]

nope just windows defender and its not reporting anything

[vapid kindle]

nope, doing the same ;)

[errant glen]

did u stoped everything even the launcher in the backround try logout restart pc than login again

[umbral zealot]

I just explained I've done that :/

[vapid kindle]

please reach out to customer support :|

[desert bane]

The third-party logins are probably offline because if I read the URL correctly you're trying to log in with google am I right?

[thorny torrent]

so is it safe if i do it too?

[orchid plume]

yes, but then again, I cant even access the main website

[meager raft]

@desert bane i dont see what you looking for

[vapid kindle]

sure thing, go ahead - the game supports cross play for a reason :]

[tender hawk]

its an issue with the launcher. 1. Download the newest launcher installer. 2. Delete the Launcher folder in the ToF directory. install the newest installer.

[thorny torrent]

so i just need to download the game on my phone then?

[opal current]

When I click on "contact us" it only shows a white square

[vapid kindle]

yes

[vapid kindle]

[e-mail]

[hasty tide]

how do i claim the avatar package?

[tender hawk]

i heard many people are not able to receive them anymore. some people said it works if you relink your account.

[desert bane]

@orchid plume Then the third-party logins are offline, please try to log in directly with your ToF account if you linked it.

@meager raft That's because you have an iGPU and therefore you can't play ToF on your laptop because the iGPU isn't powerful enough to run ToF, please play it on your phone or tablet (if you have one) if you can

[meager raft]

:/ no way to work around?

[tender hawk]

as long as it worked before and theirfore it now started not working anymore you cant do much about it.

i mean you need a Device fitting the requirements anyways you wont get any fps this way

[vale thicket]

everytime the game launches after i log into the launcher, my resolution resets to a symbol in another language. how do i keep my resolution from resetting everytime?

[meager raft]

i was getting 60 perfectly fine

[tender hawk]

did you try enable or diable fullscreen?

[desert bane]

No the only thing you could do would be to buy a desktop PC with a dedicated GPU or a laptop with a dedicated GPU but the desktop PC would be the better choice because laptops are typically about 50% slower than desktop PCs with the exact same parts

[meager raft]

ok this is unfortunate

[hardy vapor]

this is also a lie cuz iris iGPU can easily run modern games on low settings (with low fps, but yes.) so you should be able to play on medium-low without problems. The problem is that game fails to recognize what GPU you are using and crashes the driver. Try installing new intel integrated gpu drivers and directX end-user runtimes (just google names and it will redirect you to microsoft website). If this does not help then it's solely developers fault for not providing support for your GPU series.

[calm urchin]

true facts (most laptops has power-save mode)[default enabled]

[hasty tide]

are there any updates on if character transfer from one sub-server to another will be available? 😢

[vapid kindle]

they're available in china - so i think it is likely we will get them too

but still no confirmation or date

[hasty tide]

i just want to play with friends 🙄

[night jewel]

anyone else having problems logging in thru e-mail?

[tender hawk]

its possible that they do account transfer requests when doing server maintenance like in PSO2

[desert bane]

Not only because of that but because most laptop CPUs are lowered in every aspect and the same goes for dedicated laptop GPUs

[harsh harbor]

Mine crashes with Apple ID like non stop

[ruby pewter]

nope 😦 dont know but it finally started going up but missed a day

[meager raft]

i just installed direct x, ill give it a try

[upper sinew]

Is anyome else on starlight getting the "unable to connect to server" message as soon as they join

[gritty furnace]

Hi! mine is updating right now...

[runic mantle]

ugh man I hope they add a server migration function soon

[unborn dagger]

So i saw the collab between tof and discord so i tried to claim the free discord nitro but when i open the link it told me looks like this code didnt help so i was wondering can anyone help me fix this

[tender hawk]

might be a server limit

[calm urchin]

true exsample=3060(desktop-version)[full-power], when 3060(laptop-version)[has half chipsets]

[upper sinew]

Whenevr i try to say yes to try keep connecting my game crashes

[tender hawk]

thats whats happening when the server gets limited, yes.

[hardy vapor]

if it doesn't work then download first file from there
https://www.intel.com/content/www/us/en/products/sku/208662/intel-core-i71165g7-processor-12m-cache-up-to-4-70-ghz/downloads.html

[desert bane]

@night jewel Third-party logins seem to be offline at the moment please try logging in with your linked ToF account.

@meager raft That could work because the game needs DirectX 12 to run, but one thing you can do before installing DirectX is running "dxdiag" because it tells you which DirectX version is installed.

@hardy vapor why haven't I thought about that🤦‍♂️ The first 2 things to tell someone if you help them with a PC:

• Tell them to restart the PC
• Tell them to update the drivers

[tender hawk]

in this early stage of the game errors resulting in crashes is normal

[cursive bone]

o

[meager raft]

im windows 11, hopefuly that doesnt bug xD

[tender hawk]

win11 pain.

[hardy vapor]

won't, win10 drivers work with win 11.
Also @desert bane it requires dx11, works fine with dx9 even.

[calm urchin]

taskmanager->Gpu X->DirectX version:easyer look up

[unborn dagger]

I tried to claim the free nitro but it said this code didnt work can anyone help me with this??

[vale thicket]

everytime the game launches after i log into the launcher, my resolution resets to a symbol in another language. how do i keep my resolution from resetting everytime?

[night jewel]

mine has worked now, thanks for the info tho :))

[desert bane]

This channel is for community help only please contact the customer support because we can't help you

[unborn dagger]

oh oki

[tight fjord]

Still didnt get my twitch drops after a week.

[harsh harbor]

Anyone have a fix to game crashing on ios? Like bad

[desert bane]

Did you claim them in your drops inventory and send them to your ToF character through this website? https://www.toweroffantasy-global.com/act/a20220711twitchdrops/index.html

[tight fjord]

yes

[ornate shore]

Any can help?? I not can take it

[midnight lintel]

could you help with weapon lock it has beeen 5 days

[novel sinew]

Is there a fix to the game launching and closing itself after pressing launch?

[junior reef]

Is there a way, on pc with a controller to use the cursor or remove it, when it comes to text or menu the cursor just goes to the middle of the screen and it's kind of frustrating to moving the mouse every 15 seconds

[shut canyon]

Why I can't access the website I want to download the game in my PC

[alpine sphinx]

uhmmm ... why?

[covert summit]

Question I just got the game how do I use the code

[wintry quartz]

still no update on the unbans or what is happening?

[desert bane]

Then please contact the customer support following the steps in #game-support or if you don't have access to the game directly trough E-Mail [e-mail]

[regal swallow]

check pins on #standard-chat

[red crystal]

I just finished chapter 5-03, but its telling me chapter 5-04 unlocks in... ten hours? but I have crewmates who have already completed 5-04. I've tried relogging but

[meager raft]

its still crashing with direct x

[desert bane]

@red crystal when did you create your character? (Exact date, time and time zone)

@hasty tide We can't help you with your problem because this channel is for community help only, please contact the customer support following the steps in #game-support or directly through E-Mail [e-mail]

[red crystal]

Where would i find that? Character or somewhere in settings?

[wide wedge]

Is anyone else not doing damage with the weapons in the 1st and 3rd slots?

[solemn loom]

Anyone having issues changing character? It's charging me coins but not changing. I've already relogged and such.

[molten iris]

Can someone help me please,
I got the game files from my friend, can i install the game without downloading the whole 20GB again ?

[shut canyon]

Can you access the website of TOF

[versed kelp]

why is there a 7 GB update?

[hasty tide]

how long is it take for support to contact you back I've been waiting for like 4 days and no response

[desert bane]

You can't find that you need to remember it, I, for example, created my character around 2 AM CEST on the eleventh of august, and with that, I created my character on the first ingame day which ended at 5 AM CEST

[spring field]

Anyone know how long it usually takes for customer service to respond? it's been over 30 hours now

[molten iris]

yes

[red crystal]

around the 12th sometime before noon 12pm est, but i created it near the time said friends and.. the gap wouldnt be that bad? Even then the chapter is already released- I dont see a reason it should be timelocked for 10 hours.

[versed kelp]

Is this like adding to the previous size or are they replacing things?
istg if the game is alrdy 15 gb on mobile at release :,)

[solemn loom]

Anyone having issues changing character? It's charging me coins but not changing. I've already relogged and such.

[devout trail]

How long did it take you guys to hear back from CS?

[meager raft]

i did both direct x and what you gave me and it still crashes. it was a good try i give up

[slate mantle]

Mainly want to know where to redeem codes..? I have the nitro avatar pack code and would like to redeem it but I can't find it anywhere

[cedar summit]

Click the present icon in the top right, then rewards tab, then exchange

[slate mantle]

Perfect!!!! Thank you so much!!

[cedar summit]

Ok I've got a weird bug. I've lost the ability to move. WASD don't work anymore. Only way to move is to mount a vehicle and then WASD to move or to dodge

[cedar summit]

ok just trying the unstuck button fixed this actually

[desert bane]

@red crystal EST is 6 hours behind CEST so you created your character on the third ingame day and that resulted in a 48-hour gap if I'm not completely brain dead (it's 01:41 AM here in Germany) between you and your friends in the story. For example, I'm currently waiting for the quest named "Aarniel Fortress" (or something like that) which is 6-01

[errant glen]

Go to the settings with the Cursor and debug u

[shut canyon]

I can't access the Tower of Fantasy website in my browser

[meager raft]

game is uninstalled

[fathom oyster]

hello in astora server we can't use the chat

[desert bane]

In the case that you live in India, you can't play ToF anymore because Tencent and a lot of other Chinese companies are banned there

[hushed hare]

umm what happen?

[somber condor]

Yayyy i opened Tof Launcher as admin and the issue of not being eable to minimize game fixed 😄

[wintry quartz]

still havent, its just all automated emails

[clear otter]

is anyone exprancing driffing ?

[meager raft]

i sent complaint to support 😄

[desert bane]

Why? it's not the game's problem that you don't have specs the game needs to run

[meager raft]

just wondering if they have more detail info, cant be too careful

[hushed hare]

umm anyone?

[keen glen]

Keyboard and mouse completely unrecognizable by the android version

[devout trail]

How long have u been waiting for?

[wintry quartz]

5 days now

[desert bane]

That's either a game or engine problem. I will make an android build of my test project in a few days to test if it's an engine problem

[keen cedar]

help in wormhole i cant hit exit or anything i cant select the runes i want only way to exit is to lose or win

[devout trail]

Ah, I've been waiting 6 days now too. Pain is real

[keen glen]

Sounds great, Are you one of the developers

[red crystal]

The issue shouldnt be a 48hr gap. Chapter releases are serverwide. So I don't know why I would be having this issue, as people who have just created an account have already caught up to the latest. Support chat is also looping and not allowing me to report a bug/error

[keen cedar]

help in wormhole i cant hit exit or anything i cant select the runes i want only way to exit is to lose or win

[shut canyon]

How can I download the game I can't access the website

[desert bane]

No, I'm just a guy that learns C++ and Unreal Engine to make games in the future

[cold coral]

i fixed the black screen launcher thing, i just reinstalled the game

[keen cedar]

why does 720 and 1080 look the fuking same

[foggy jacinth]

Yeah! Where is chat in Astora?
@safe siren @old lichen @weary inlet @fiery radish @hasty tide @timber panther

[desert bane]

If you active fullscreen the game ignores the value set in the resolution setting and uses the monitor resolution instead

[keen cedar]

can u help im not able to exit wormhole at all

[weary inlet]

Please #1007451943972646922 instead of mentioning many of the moderators.

[foggy jacinth]

This isn't bug I think

[weary inlet]

What is it then?

[red crystal]

Have you checked in settings to make sure world chat is enabled? It's the slider called Main Page Chat Display.

[foggy jacinth]

That also what i wanna to know

[keen cedar]

i litteraly can't leave wormhole and chooose the buff

[fossil trellis]

Which emulator is best for playing tower of fantasy

[timber panther]

Kindly, read the pinned message rules of this chat

[foggy jacinth]

of course

[buoyant sierra]

I am going to work soon, and I will start playing on my laptop when im in my hotel, will there be issues with account for doing so? or is that only from pc to mobile

just wanted to make sure I wont get falsely banned for simply playing on my laptop ☠️

[keen cedar]

likei cant hit "ok" or choose a buff

[topaz portal]

I still can't even connect to a server. I even upgraded my data plan, updated my software and still can't get in for three days now. Even wrote to TOF and no help there. Few more days and I'm giving up.

[keen cedar]

my mouse isnt here what do i do

[slim elk]

lol there's a auto lock?

[umbral summit]

Is there a new update?

[slim elk]

got the same problem

[vivid umbra]

i need heelp the download keeps breaking every 8-10gbs it stops and tells me to redownload

[fiery loom]

what does this button do?

[polar brook]

you use it if it gets stuck to a surface or other place

[tired horizon]

@keen cedar you can try holding left alt to reveal the mouse, or unplugging your mouse and plugging it back in

[keen cedar]

wtf u can hald alt ....

[marsh ember]

does anyone know how to fix this bug where I can't move my camera with my mouse, it just randomly happened

[tired horizon]

you can try the unstuck button or restarting the game

[worthy lark]

Are we ever getting the Twitch Drops figured out? I wasn't able to connect my character back then and it's too late now since the event is over. Never got any of the rewards. 😭

[marsh ember]

okay I'll give it a try

[vivid umbra]

if you dont help me i will get angry and cry

[hushed hare]

same case with me

[brave rapids]

anyone experienced the time not moving in game?

[tired horizon]

A potential solution to login status exception is pinned in this channel

[paper dome]

yeah, i saw. I tried re installing but nothing happened

[lost rose]

Is anyone got stuck ( Launcher did not show up ) after the "System Update" ?

I pressed confirm after the update but then the launcher didnt show up

[charred panther]

how do i get into a server that says creation limit reached?

[hushed hare]

already doing it since 1 hour ago, and still not working
well, i was trying to login on my handphone but i still need to redownloaded 6gb
oh its working now

[plucky imp]

anyone got the same issue after launching the game. the game is just a blackscreen on windows PC

[waxen steppe]

Can anyone help? For some reason I can't see more than 10 people

[real zinc]

I am trying to download the game on IOS and I’m getting the insufficient storage error. I have over 22gb of available storage. What should I do to fix this error? I’ve tried restarting, uninstalling, clearing cache, etc…

[solemn loom]

Character Editor still charges me 100 Dark Crystals, but my appearance doesn't change.

[mental plaza]

game black screen the it closes automatically how to fix??

[short light]

did anyone playing this game and suddenly make ur laptop restart itself? yeah
restarting itself

[zinc ruin]

aren't the UID's in the bottom right considered unique identifiers and not safe to share publicly?

[thorn edge]

the settings dont save after restarting the game they always go back to the default. is this a bug?

[short light]

did anyone playing this game and suddenly make ur laptop restart itself?
after im installing this game my laptop always suddenly restarting itself
ITS MAJOR BUG

[flint swan]

Every time I get to the mission with the watchers in the beginning of the game a tutorial pop up keeps crashing my game

[young owl]

Would say check your operating systems log files to see why it did restart; As game utilizes direct x11 and can thus make a system quiet warm, your laptop simply might restart as it over heating

[merry basin]

Help ,when ever i exit my game it crash and restart my laptop ..

[young owl]

same story open system logs,. check why and what the error was; as looks like a unsafe release handover of kernal drivers

[solemn loom]

Character Editor still charges me 100 Dark Crystals, but my appearance doesn't change. Anyone else have this issue?

[short light]

okay
so it game bug my mean
i know the code that crashing that between driver and the game

[young owl]

When you keep receiving the Windows 10 error DPC_WATCHDOG_VIOLATION, it means that there could be outdated or damaged device driver, software conflicts, outdated SSD firmware, and corrupted system files on your PC

[scarlet falcon]

After I completed the tutorial the game refuses to run

[short light]

so the driver code and game code crash itself and make the kernell power windows suddenly turning off

[real zinc]

I am trying to download the game on IOS and I’m getting the insufficient storage error. I have over 22gb of available storage. What should I do to fix this error? I’ve tried restarting, uninstalling, clearing cache, etc…

[ashen vortex]

does the contact support of this game receive a crash log as well ?

[short light]

after installing this game
my laptop always randomly restart itself
even im not running the game TOF

[young owl]

Hauntrr try check if there driver updates for your system as spesificly motherboard, sound and graphics

[hardy vapor]

no, it's game anti cheat being unable to recognise your hardware, therefore it ends up crashing and since it's kernel based - it takes your system down with itself. Can't do anything about it because every fix involves stuff that might get you banned.

[short light]

bruh?
im already using both driver
Modded verssion and latest version official
in official version also same make
randomly restart
im already out of my mind and freak out think about my laptop broke or something

[scarlet falcon]

After I completed the tutorial the game refused to load and closed itself now it won't even stay open to the press to start screen

[short light]

so the game is kernel based?
might be that the best answer

[hardy vapor]

Anti cheat is kernel based, and it runs with the game, that's why you are getting kernel errors

[real zinc]

I am trying to download the game on IOS and I’m getting the insufficient storage error. I have over 22gb of available storage. What should I do to fix this error? I’ve tried restarting, uninstalling, clearing cache, etc…

[short light]

but why the anti cheat run the kernel into power kernel?
and make my laptop suddenly random restart

[hard lodge]

can someone explain this

[hardy vapor]

Because welcome to china, But also that's how big part of anti-cheats work nowdays, just they are actually written properly and don't crash. Also if you uninstall the game, it stays on your pc, so you need to manually remove it. Same stuff as with riot vanguard few years ago.

[twilit mango]

why does it not allow me to join a server like it just cuts to a black screen right after the credits at the start

[tardy wraith]

can you check event viewer>Windows logs>system, sort by time and scroll to the time it restarted

[plucky imp]

up?

[short light]

Riot vanguard make me mad as f
I had different ID and the result (FPS) is also different

[short light]

Yeah i forgot to do that

[limpid herald]

anyone that had login status exception error has anything fixed it permanently I swear I've done everything people have said here and other places but nothing works probably not gonna try to fix it just wanna know if anyones had luck fixing the problem

[steep hearth]

getting same wats going on now?

[solemn loom]

Character Editor still charges me 100 Dark Crystals, but my appearance doesn't change. Anyone else have this issue?

[limpid herald]

honestly idk and its been happening since yesterday and i dont think theres a fix at least a permanent one

[steep hearth]

it juz happened for me 15 mins ago
or are u saying its like some ban thing ?

[limpid herald]

i dont think its a ban thing just something with the game because i can rarely join then after a while it crashes so just something theyll have to fix if they care

[scenic sun]

I keep getting "Login status exception, exiting the game!" when I try to play. Any idea what to do?

[limpid herald]

theres a bunch of things people say you can do but honestly from my experience nothing works and now ill just wait to see if they fix it

[fallow sedge]

my friend is playing on phone but the day before yesterday the game suddenly stopped at 0% loading... is there any problem with mobile platform?

[scenic sun]

it was working an hour ago 😢

[gilded veldt]

Is their any way to unlink my twitter? I want to link it to the customaccount linkage method but it won't allow me since I've already linked it to a twitter...

[mighty shale]

I also got this problem, just stuck at 0% forever, restarted my iphone as well but didnt fix it

[fallow sedge]

ohh I see its a mobile device problem ... my Friend already reinstalled it its still the same

[scenic sun]

oh, fully quiting the launcher and re opening it fixed it

[steep hearth]

thats what im saying im getting that also

[wintry quartz]

any eu players been unbanned yet or not?

[neat latch]

Not sure about you guys BUT AFTER I installed that massive 7000mb download update patch whatever it was now my game is now laggy and not smooth at all bro wtf 😳

[steep hearth]

nvm u are right lolol

[fallow sedge]

I hope they would compensate the days mobile users lost to grind they account

[mighty shale]

They really gotta fix these game breaking bugs asap

[mighty shale]

I have it on pc too but yeah i agree, not even being able to open the game is absurd

[gilded veldt]

any way to unlink a third party account (fb, twitter, etc.)?

[neat latch]

Think you just need to log out of it I think

[mighty shale]

And even on pc i had to reinstall and repair the game multiple times because of errors just randomly occurs

[gilded veldt]

it doesn't work

[orchid steppe]

hi, I am receiving "Login status exception, exiting the game" I am new so how do I fix this?

[nimble sand]

I have a quick q for someone about the menu when “advancing” gear pls!

[fallow sedge]

I play in pc and sometimes I play in mobile too.. but my friend only plays in Mobile

[mighty shale]

Try to follow this #technical-help message

[hushed matrix]

Hello how do i reduce gpu usage, my laptop got really hot after trying the afk farming thing i think its because its rendering too many zero cubes.. so is there a way to make my pc not render cubes or something.. normal gameplay temp is fine, only when too many players in a spot i guess

[mighty shale]

Reduce your graphics settings, and to further reduce gpu load you can limit your fps, another option is to lower the game resolution

[hushed matrix]

I already did low and 25 fps still the same

[nimble sand]

Where do I “select” a stat?
It picks for you, right

[cold coral]

try turning off shading

[real zinc]

I am trying to download the game on IOS and I’m getting the insufficient storage error. I have over 22gb of available storage. What should I do to fix this error? I’ve tried restarting, uninstalling, clearing cache, etc…

[hollow basin]

I'm trying to download the game on Windows, but after pressing the download button, this error pops up:

[dusty mulch]

I want to get rid of it
how ?

[serene mulch]

my game keeps crashing wont let me back in - loads to 33% t hen crashes. I am on PC i ahve checked files multiple times and restarted

[runic scarab]

Ever since I binded my email account to a newly created tof account I can't get in to the game... login exception error. Is there a way I can reverse it? Cos if I unbind it that other account is still created and I think it's causing the problems

[real forge]

does someone have same issue as me?. blackscreen after the loading intro (infinite level & hotta) and didn't load to the game, can someone please tell me how to solve this problem also all my drivers is up to date

[cosmic helm]

Hey i connected my ps5 dualshock to my pc to play tof and i installed ds4windows so it supports it for tof everything works fine thing is if i need my mouse cursor i cant use it for some reason?

Just figured it out it was the touch pad of my controller

[quaint crescent]

does anyone know if a ping booster counts as a third party tool against rules?

[radiant edge]

See section 7, player-conduct:

(s) use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on the Services or for any other purpose;

-- Beyond this, it could potentially (depending how it's implemented) trip the anti-hack as well. {e.g, part b on communication interception }

[quaint crescent]

rip, kinda unfair on people tryna play with their friends without lag then

[drifting elbow]

Wha-

[quaint crescent]

btw i searched before and a mod had said acc sharing was allowed for siblings, does that include if they use a different device to the one you use? can link to the message reply in tof discussion if needed

[bronze yarrow]

(Android user) if i hide the game for a Second it restarts for ex. I while i was playing i needed to look up something so i changed tab from game to a browser and after switching tabs again game was starting again insted of being where i left it off

[radiant edge]

Generally an account should be for an individual, and an individual is responsible for their own account as the terms stipulate. However, it's understandable that this may happen within a family, or between a couple.

Fine print wise it's against the terms, yet realistically these types of cases would be understood. Just be aware that security is still up to you, personally.

[drifting elbow]

Wha- how is "," a sensitive word in the Crew Motto?
It's a literal punctuation

Of course the Japanese comma works instead

[latent plinth]

any symbol like ? ! is also counted as sensitive word. xd

[drifting elbow]

So western symbols are sensitive words

But 、 and ♡ are not 💀

[quaint crescent]

last question i have, are macros that are inbuilt into mouse hardware bannable? some mouse' have inbuilt ones that cant be disabled as they are windows shortcuts

[radiant edge]

Macros in any form are against the rules. However, the anti-hack should be blocking anything like Logitech's Gaming Software -- already.

-- To be clear on that, this is defining a macro as a form of automation. Meaning more than a 1:1 binding on a device. (more than a simple key mapping)

[somber tree]

Did you ever get this fixed?

[hasty tide]

i cant log in on pc, it keeps saying "login status exemption" anyone know how to fix this?

[bronze yarrow]

And how "run" Is sensitive? For example in joint Operation the invitation "Quick run lets go" Is sensitive?

[quaint crescent]

does this mean 1:1 binding changing a mouse button to reflect a different key is allowed?

[radiant edge]

It should be, yet realistically it's going to depend on how the hardware implements it. Most likely it'd still be blocked.

Best way that I can put this is that every human action should be an action in the game. If it's beyond that, this would constitute automation in some form.

[tardy fiber]

I have same experience. Updating nvidia driver cleanly, uninstalling and installing the game, clearing the cache won't fix this issue

[quaint crescent]

what about in the case it doesnt remap the key but just holding down said key clicks it repeatedly

[radiant edge]

That would be automation. [one press, resulting in many actions ™️ ]

[dry sage]

Is the Leader Appreciation Reward over with? My friend started their account today and it didn't show up in their mail box.

[quaint crescent]

ok cool, understood, just another thing my sister would like me to ask, if sibling lives in another country i presume its not allowed to share account because its cross region not just device?

go to settings, its under controller and display shortcut hints

[radiant edge]

The most that we can say is that account sharing is "technically" against the agreement {any form of it}. However, there may be cases where this is not entirely enforceable. {due to human nature and all}

Just remember that these types of rules are not just for fairness, yet also the protection of a user's account. Encouraging good security practices.

[tribal yew]

Does anyone know how to fix game crashes?my game keeps crashing when I go into menus like achievements maps and backpack.On mobile iPhone 10 plus

[green quail]

the game needs 25gb or more

[stiff drum]

why do i keep getting brought back to login screen after teleporting and such?
loading also takes like 2-3 mins to finish

[radiant edge]

Sent you a DM to collect a bit more on your hardware. My guess is that with how long the loading screens are taking, you're getting disconnected before the client is ready.

[tribal yew]

Can someone help pls

[astral jetty]

Anyone knows how to write invite crew like that?

[latent plinth]

Crew > crewmates > settings

[drifting portal]

How to resolve it says "unable enter message chat" and cant send what i want. for user desktop

[jagged badge]

im on pc currently trying to download the game and every couple of minutes it says it has "timed out". my internet connection is fine and so is my space, what else could cause this issue?

[tender hawk]

try it again later again, sometimes the server is limited

[radiant niche]

can someone help me please with my blackscreen problem on launch ?

[tender hawk]

yes. 1. Download the latest installer. 2. delete the launcher folder in the tof directory. 3. Disable all antivirus and windows defender. 4. install from the installer again the launcher.

[radiant niche]

ok I test it now and tell if it works, thank you !

[tribal yew]

Does anyone know how to fix game crashes?my game keeps crashing when I go into menus like achievements maps and backpack.Playing on IPhone 10 plus pls help

[tender hawk]

unfortunately you cannot apply fixes to mobile platforms yourself- you need to get an update from the game that addresses the issue.

[tribal yew]

Will updating my iOS help?

[vernal crypt]

Hello, my name is Kevin I need an expert when you have time. I’m unable to find help on the contact us page on website. I’m a regular investor of thousands of dollars into tower of fantasy. I can play fine from pc and IPad. But my iPhone 13 pro cannot play tower of fantasy on cellular data. My iPhone 13 pro can only play on Wi-Fi. But laptop can play tower of fantasy on satalleite connection and iPad cellular is working fine. But I’ve tried turning my phone off and on and resetting it. Re downloaded tower of fantasy online 11 times. I have 500 gacha balls I’d like to use but I can’t get into the game while I’m still here working in the hospital. Thank you for help when you can.

[tribal yew]

Wait can you explain ,what do u mean I need an update from the game.Sometimes it crashes every menu I open other times it’s once every hour

[shut canyon]

Does the TOF website is down?

[radiant niche]

not for me

[jagged marlin]

Anyone wanna chill in a vc and grind? I can answer question give help ect im a CN vet so. Dm me IG if u wanna

[tender hawk]

possibly

[slender finch]

My friend is gonna play this game today, is there gonna be any events that he might not get since it's already the second week?

[mortal moss]

yo im stuck trying to get in the server, its always on 90% and then it just puts me back in to the server selection screen

[tender hawk]

@jagged marlin this doesnt really get on topic with the channel- use #1004462768973430884 . @tribal yew i mean an performance update. @mortal moss unfortunately there is no fix for the 90% bug yet. please contact customer support or wait for an game update.

[hasty tide]

Hello ! Is there any update on the server right now ? Got kicked out of the game and can't go back

[mortal moss]

understandable ill try my wifi and see if it fixes thx for the reply

[tender hawk]

@mortal moss no problem. @hasty tide no there is no Maintenance currencly.

[hasty tide]

it always says connexion exception, Game Close...

[novel ermine]

my banges is stuck on 90% exploration,, i already have all 3 ruins unlocked so is there another i need to find or something? or is this just a glitch?

[distant pike]

Anything to fix the screen going crazy when it's on fullscreen?

[mortal moss]

ah so it was my data connection being a bit rubbish

[ornate jacinth]

Thanks for your advice, but it doesn't help 😭

[tender hawk]

can you send me a screenshot from your map?

[hasty tide]

is Original graphics better than extreme graphics?

[tender hawk]

yes.

[radiant niche]

Unfortunately it doesn't works, I still have blackscreen even when I disable windows defender (I have no antivirus)

[hasty tide]

oh thanks. cant really tell the difference since the gpu temp is not changing

[novel ermine]

here !!

[tender hawk]

its mostlikely just some higher values for reflections and texture sizes

[hasty tide]

Thats a whole week worth of dream

[tender hawk]

did you clear stage 1 on every of them?

[novel ermine]

i'm not sure, i don't think i had to for astra but i'll try that and see if it works

[hasty tide]

U need to complete the ruin in order to get the exploration points since its the final reward at stage 1

[safe thicket]

Hi hopefully i’m not the only one with the same problem but my game worked completely fine up until the latest update. Everytime i try to load into the game, it takes me back to the homescreen no matter what server i’m in.

[radiant niche]

at least you have the homescreen, I have a blackscreen 😢

[distant pike]

my screen is literally glitching so bad whenever I go fullscreen 💀💀

[safe thicket]

LMAO we both struggling out here

[reef eagle]

can i buy tower of fantasy crystals with paysafecard?

[vernal crypt]

Will someone be able to assist me here? I just one question if there is no current fix. Thank you.

[radiant niche]

im going to reinstall the whole game now and see if it works

[safe thicket]

Lmk if it works for you!!

[novel ermine]

im lvl40 and had no idea about this lmao, i tried it and it worked tysm

[neat path]

can anybody help me?
my game launches and after the company name shows it just stucks at a black screen and crashes.. but sometimes it opens randomly and doesnt crash till i exit the game

[radiant edge]

Glitching "only" in fullscreen mode? Can you provide a screenshot of what you're seeing?

[distant pike]

Yea give me a second, I have to record it on my phone cause screenshotting doesn't show

[radiant edge]

I'm wondering if it's Windows' fullscreen optimizations with the compositor {e.g, DWM exclusive mode / bypass} to blame.

[hasty tide]

Got this screen for an hour now everytime I'm trying to enter the game ! Don't know what to do

[neat path]

i think i have the same problem as them

[stiff drum]

usually i relaunch the launcher and it helps. not that i encounter that often bcs i always quit the launcher after im done playing

[hasty tide]

I did it already ten times and still doesn't work ^^'

[stiff drum]

like relaunch the launcher and not only the game?

[hasty tide]

yep

[hasty tide]

I did that last time and it worked, but not this time apparently, I'll try to desinstall and reinstall the game

[stuck grail]

Bro i got a strange AF bug idk if anyone else having it: if i want to buy smthng and its say us$4.99, the game doesnt convert it to my country's currency and instead charges me ₹4.99 and hence the payment fails

[radiant edge]

Far as why the message is being blocked.
See section 7, player-conduct:

(s) use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on the Services or for any other purpose;

Unfortunately, this is not something that people can help you configure or that can be discussed here.

[vernal crypt]

Thanks but I’m not trying to do any of that. I’m only seeking an expert for solutions to preventing me give thousands of dollars to the game and my wall is other iphone 13 pro users and myself cannot access your game through cellular data and only Wi-Fi.

[radiant edge]

Let's take this to DM's and I'll try to get a bit more understanding of what's going on here.

[vernal crypt]

Thank you for your help

[distant pike]

Basically screen breaks

[radiant niche]

It works !! But I don't know if it was because of a video issue from my computer or the game...

[mental nova]

Why does it seem like it's lagging-

[distant pike]

Stuttering maybe?? but the best way to describe is it "breaking" when I do anything and it doesn't do this when I'm not on fullscreen. I don't have an amazing computer but it can run other games easily

[rugged igloo]

I've been trying, for 3 days now, to play with ExitLag on since the servers tend to get a bit . However, it just keeps on disconnecting me from the game. Any idea on how to fix this?

[vernal granite]

stuck on logging into game, been waiting for about 3 hours now, wifi connection is fine

[mossy mango]

actually I have the same problems and still figuring out why..

[vernal granite]

now it's like this

[topaz yoke]

The game crashes after trying to enter server at 90% loading screen.. if it loads then crashes when i transmit or pull on any of the banners.. anyone can help me?

[slow gull]

any NA players unbanned yet? all i got in emails from support was 2 copy-pastes...

[mystic geyser]

is macro bannable? like built in from razer

[thorny cedar]

anyone know how to see your ping on pc while ingame?

[tribal quarry]

yo this normal? my map started fluctuating and stuff and that happened

[radiant edge]

Automation of any form would be against the game's agreement. {be it a tool designed intentionally for cheating, or otherwise}

-- Most likely you will find that the game's anti-hack silently blocks these features in consumer mice and keyboards, though.

[cold coral]

howd u do that?

[gloomy pasture]

Ok i'm having a really weird problem i need help.

I'm on PC and i'm trying to log into another account. I exit the game and log out of the launcher of my first account and log into the 2nd account, but when i open up the game and log in, its logging me into my FIRST accounts character! Why is this happening??? how do i fix this??

[tribal quarry]

i was just playing for like 2 hours and then when i went into my map it started fluctuating and that part of the map came out

[heavy viper]

my world chat isnt showing anything any solutions

[queen hamlet]

Yes

[idle cloak]

im so confused i finished everything

[hasty tide]

Man this game needs to make it easier to do any missions with friends.

[stiff drum]

stuff refreshes on monday. i had bunch of stuff done on last sunday and when monday comes, i got new missions which i redo

[hasty tide]

Hi! I got an nitro pack code and I don't know how to use it, I need some help please

[burnt granite]

i keep on having this problem where i just freeze, i can tap the screen and nothing happens

[stiff drum]

go to rewards>exchange then put in code

[hasty tide]

Where is rewards

[digital light]

I need help I always pass like the server thing like we’re you click to enter the game but once I do that it hits 64% then my screen turn black and sometimes it would crash my pc

[autumn spire]

I have a friend who has a problem with the chat. She can't write messages she gets a message that says: "It is not possible to enter chat messages, use the quick chat instead." You can not write any message in the chat of the game, unless you link an achievement message at the end of the chat, how can my friend solve that if someone can help me please!!

[bronze granite]

Any future plans to make gender swap tickets, I'm sure plenty of people would pay quite a bit out of pocket to acquire that

[tiny knoll]

has anyone elses mouse been having left click issues after downloading game

[kind sand]

uhm... something tells me I'm not supposed to be here

[upper fractal]

any fix on stuck at 90% on pc? on phone im playing smoothly

[celest widget]

😭 help

[rapid fern]

why everytime i open PC client the key bind always reset?

[tender hawk]

You can already freely change the gender

[bronze granite]

Ah, yah know I probably should've clarified the "sex" of the avatar character

[tender hawk]

No there is no fix for that.

[upper fractal]

oof i tried reinstalling already and its the same, pc is pretty decent and was able to play with no problem 3 days ago and now its like this

[topaz yoke]

plz help im not able to do any missions or pull

[tender hawk]

there is no fix for that at the moment

[stable grove]

what is the best channel for usa west coast

[barren lance]

Try to restart your pc/Force close the QRSL.exe via task manager

[iron void]

what do i do , i reinstalled the game restarted my pc and re lauched

[cinder eagle]

I tried saving the camera shots in game but when I go out and check for them, they can't load

[iron void]

someone help me idk what to do

[barren lance]

Try to force close QRSL.exe through task manager or restart your pc. And when you open the launcher logout your account then login back.

[iron void]

okay ill try that

[devout violet]

my key configs keeps resetting, is there a fix for it?

[stable grove]

that and clear your cache

[iron void]

me? how do i do that

[stable grove]

yeah, sometimes games have data missing from a botched dl, and you computer tends to save those files, if you dont manually do that then it can get glitchy, if your on windows should be under my pc>windows c: >program files

really just find the tower of fantasy folder, delete it and redownload if your having the same issue over and over, it worked for me on release day, not sure if it will solve your issue, but it might

[alpine coral]

umm okay, i dont know how to explain it but everytime i go into dialouge the screen blinks black at random times and i always miss cutscenes or dialogue scens plus its just really annoying

idk if its more of a bug rather than technical help thing

[stable grove]

that sounds eerily like a bad graphics driver

[dusty fox]

About gamepad for phone can it used any standard Bluetooth gamepad or only branded one?

[alpine coral]

it may be because my processer is an i3, compared to what the game rates my laptop to be, its pretty unsuitable but runs well

[cinder eagle]

It says photo saved yet I can't load nor see it in my gallery

[raw cave]

I cannot play the game when using cellular data, is this a known issue? Only works on wifi.

[celest widget]

i got it fixed, tysm!

[mental plaza]

Thanks for your help guys it works for me now

[stable grove]

on newer windows pcs you can use windows key +g to take screenshots

[spice jewel]

hello why cant i log in? i type the right password but is wrong i tried to forgot password also

my game said something my login sessions has expired so i tried relogin

[devout violet]

my key configs keeps resetting when I reopen the game, is there a fix for it?

[latent acorn]

how do i fix this glitch/bugged where i cant deal dmg even after switching channels and reloading the game?

im not doing any dmg to bosses but normal mobs i do dmg

[quiet bane]

Help. I can't see enemies' name and title. And i can't see where to fix it in the settings. I already checked both from Settings > Others > Show Settings > Enemy: Name and title.

*Sorry, I forgot I can put pictures here

[flint swan]

Anyone know how to fix crashes on IOS or do I just have to wait for a bug fix update

[valid linden]

my scenic plots are not counting, i already made them all

[honest stream]

I play with Cell Data too sometimes, and it's doing fine. Though, there are sometimes I get taken back to the main menu when transmitting/teleporting to another spacerift or entering/exiting ruins, usually happens while the loading screen is up. I'm guessing it's internet connection issues

[bleak dirge]

did you activate them in the terminal

[tiny solar]

How do I fix this?

[barren lance]

Try to restart your pc. And if the problem persist (showing incorrect password) Please contact customer service

@flint swan im on ios 16 it totally fines, make sure free up your storage

[valid linden]

how do I do that?

[barren lance]

May i know your pc specification?
For now try to reduce the graphic settings to low. And restart the game

[valid linden]

it worked out! thank you very much, i didn't know this was necessary

[bleak dirge]

yeah i forget that too everytime

[wide cypress]

Hi, i lost my progress account when login to my tablet.. what shoul i do?

[tender thicket]

my game doesnt open

[woven sky]

make sure you select the right server

[tender thicket]

i launch the game and i got a black screen

[wide cypress]

When i log back to pc is also back to default. Is the server select issue?

[tacit flume]

keep being unable to connect to server, jesus what the hell 😦

[tender thicket]

and closes

[woven sky]

@wide cypress you can see all the servers where you have characters created by clicking on whatever server it appears at first when you launch the game

If nothing shows up then open a ticket at support...

[tiny solar]

Ah it worked restart it, thanks

[runic star]

Is the game supposed to be using 100% of my gpu and running at 5 fps even in the main menu?

[topaz yoke]

my game doesnt login at all first ...login goes to 90% and crashes......if somehow it loads then during cutscenes or when i pull it crashes

someone tell me a fix for this plz....im not able to play this game peacefully at all

[sick egret]

is it supposed to be like this(the monster)

[barren lance]

Unfortunately, yes. I felt that. They not limit the FPS in loading screen. It actually 100000fps that why your gpu at 100%

@sick egret it supposed to be bug please report it on #1007842564726075432

@topaz yoke please let us know about your PC specifiaction

[topaz yoke]

r5 3500u
radeon vega 8 graphics

8gb ram

[barren lance]

So you're on laptop right?
Try to close all background program. or try to restart and start the game without any running background program. Also adjust your graphis setting such as turn off anti-aliasing

[short ravine]

I cant pick up things and the fire weapons are not giving damage :< i already restart the game and my pc but its still the same

[barren lance]

I dont understand, sorry. Could you tell us more specifically?

[topaz yoke]

i have set almost everything to low and offed anti aliasing

[loud leaf]

I seriously need help here, a couple of days ago I lost my account and I know what server I was on and my old uid, is there anything I can do?

[barren lance]

Okay, now try to diagnose your hardware.
Please open the game as windowed-mode and open your task manager. It will show such as CPU usage, GPU usage, Memory, Disk etc.

Because from what i know, 8gb ram for igpu really stress the cpu.

@loud leaf all you can do is contact CS

[short ravine]

When im trying to pick up resources like mushrooms, i cant pick it up and when im trying to burn the veins around the supply pod, it doesn't burn and also when im trying to hit mobs using huma and king, the mobs are not taking damage but if i use other weapons like meryl and crow, it taking damages

[barren lance]

Have you ever try on different device?

[flint swan]

I can send videos here right?

[loud leaf]

Is there like a phone number or do I just have to email them wait like months for an answer

[wide cypress]

Thank you

[short ravine]

Yes, im currently using phone and pc :<

[vague coral]

Hiiiiii

[topaz yoke]

what should i see in the task manager?

[heavy nebula]

anyone know why im always stuck on 90% loading and got kick to lobby again.. test on another account its working normally.. anyone?

[barren lance]

To recover your account with phone number or something for now the only way is contact Customer service.

@topaz yoke can you screnshot it and send here? make sure sort the CPU from highest to lowest usage

[vague coral]

Excuse me, do you know why this appears?

[wanton juniper]

has someone have the same issue?

[barren lance]

New Matrix, Backpack check one by one

@topaz yoke as you see 87% memory 1.7gb highest, you lack of RAM that things make your game crashes
The solution is close every program that use so much RAM

@short ravine Try to make new character and see if the problem persist/same then reinstall game. If the problem solved contact customer service about your account.

[barren lance]

Is there any popup appear? And what it says?

[short ravine]

Thank you

[heavy nebula]

nothings

[topaz yoke]

how do u close so much of background process

[barren lance]

Sorry my internet connection is bad, Would you describe me your problem?

@heavy nebula have you ever try to different device? Or try to make new account/character

[thorny helm]

is the gender change bugged or am I doing something wrong?

[heavy nebula]

@barren lancei just use PC.. and try on my 2nd account working normally... just my main account..

[vague coral]

Thank youuuu

[wanton juniper]

i tried in a phone and seems ok on it

[barren lance]

By upgrading ram will solve the issue
For now there few step of solution what you can do :

1. Make the graphics to lowest
2. Turn off anti-aliasing
3. Turn your power option plan to power saver
4. Restart your computer
5. Start the game (without run any program such as Chrome, Discord etc)

FYI, Chrome uses a lot of ram depends on it tabs

[topaz yoke]

ok will try it now....1 and 2 are done

[rapid moat]

how can I report this??

[misty plinth]

Guys i wanna ask
Why i cant opened the launcher ? The icon game already appear
But the login launcher didnt appear

Help me pleasee

[barren lance]

I mean, could you describe your problem ? I cant watch the video due bad connection

[vague coral]

The problem keeps appearing, I checked everything and there was nothing out of the ordinary, would anyone know what else to do?

[whole silo]

i havent being ablr to log in for hours it just says login status excepttion

[wanton juniper]

@barren lancewhen i start the A-01 Dungeon i can't do anything

[topaz yoke]

@whole silo

[paper maple]

Guys how can I fix the server crash? I'm on mobile btw

[gloomy pasture]

Ok i'm having a really weird problem i need help.

I'm on PC and i'm trying to log into another account. I exit the game and log out of the launcher of my first account and log into the 2nd account, but when i open up the game and log in, its logging me into my FIRST accounts character! Why is this happening??? how do i fix this??

Online it mentions a switch account button in game but that doesnt exist for me on PC

[wanton juniper]

@barren lancethis happens with every dungeon even the starter one when you pick your main character

[keen summit]

how to fix crashing on ios? i can't play for more than 3 minutes

[glass cipher]

did servers went offline? i cant join

[topaz yoke]

@barren lance i restarted still its crashing ....all of my other games use almost the same amout but works perfectly ..for ex valorant,genshin

[tender hawk]

@keen summit there are no mobile fixes. @glass cipher no they are online

[glass cipher]

i got the exception login thing lol

[tidal rampart]

im not sure if this is a technical situation but i can't assign in game functions to my mouse side buttons, when i tried to assign my jump to mouse button 5 it would not let it be assigned, it would stay as space. and sometimes when i get on to play my keybinds are changed back to the default

[flint swan]

My game is perfectly fine until I have to fix the space rift and fight the 3 watchers the discharge attack pop up just closes the game

[clever imp]

huh

[uncut tiger]

will the game work with fresh win 11 install or does it lead to bsod issue?

[tidal rampart]

i can't assign in game functions to my mouse side buttons, when i tried to assign my jump to mouse button 5 it would not let it be assigned, it would stay as space. and sometimes when i get on to play, my keybinds are changed back to the default

[glass cipher]

i have the same problem

[clever imp]

i just closed the client and launcher and opened them again and it worked

[glass cipher]

i will try that thanks

[wanton juniper]

someone have the same issue ? the loading screens don't work and just show me all the generating terrain

[flint lark]

I can't install the damn game
Even when I have the space

[untold mountain]

Is there a reason why my level cap is behind others by a day

[clear otter]

can somebody help? ive played since launch and it was fine a few days ago. I tried restarting the game, my pc, cleared task manager, and run it as administrator but none of these worked

[sterile salmon]

Hello, for some reason TOF app data was deleted on my phone, and i have to redownload the 7GB again. Is this a current bug?

[wind halo]

I was having the same issue until a couple minutes ago. it's silly, but what ended up working was quitting the loader from the drop down list, rather than the x

[digital light]

Why do I always crash when I would enter in game sometimes it would crash my pc as well. Any solutions on how to fix these?

[wanton juniper]

@wanton juniper even the main missions can't be completed because im floating in all the domains

[valid bluff]

is this a bug?

[keen warren]

Just got to bangle, and all the purple and gold orbs are already opened, even though thisi s my first time here on this character. Is the game bugged or are they account locked?

[leaden harness]

i fix this issue by use step three

[limpid herald]

swear ive tried everything even thing above and nothing works

AND if im lucky to get in itll load and say unable to connect to server and then take me back the login error

[magic cypress]

Why is the Clothos Supply Pod not showing up in my Rewards tab?

[ancient cliff]

great im stuck

[gloomy pasture]

Hello the "Switch account button" does not exist on PC, and i cant get account switching to work by logging out of the launcher, how do i fix this?

[south jolt]

hey guys, is this a bug? Navia region. i have 3 more nucleus unfound but my progress is 100%

[thick cosmos]

Did you find one? Because you need to find one first

[iron current]

I was in the middle of farming daily, suddenly logged out and can't even login with my Google play account, already pre-register before or even my gmail

I have 2 account one on ios , and one on my android, both with different gmail account with same problem

anyone have same problem ? already send email to cs since 14th august, no reply

[odd meteor]

I got falsely banned but after getting unbanned I got no compensation at all, I saw other people got 3k dark crystals

[magic cypress]

Calthos Supply Pod. The one that is suppose to be in your rewards tab. It's not something you have to find while exploring. It's simply suppose to be in the rewards page.

[buoyant sierra]

C - Unstuck

[misty grail]

is the cybernetic arm supposed to be missing? SR Relic Box

[plush marlin]

Is there a way to keep my camera zoomed in and not let it auto distance itself while walking?

[neat marsh]

login status exception, what is that

[thick cosmos]

No, you need to find one. There isn't just one. They can drop from elite enemies or be found in chests. You can have only one active at any time, and if you buy it out or claim it, you can then find another

[fiery nebula]

really i thought u get it in a certain lvl??

[untold mountain]

It's an SSR item

[hasty tide]

where can I find the screenshots I did ingame, which folder in pc

[warped kite]

is it possible for the 33% crash error to get fixed by the devs or something?

[desert bane]

I don't think so. They would ask you to send the log file if they need it. Sorry for the late answer but it was 02:58 AM for me when you pinged me, so I was asleep at that time

[misty grail]

It's listed on the box - and is SR in Relics interface, Cybernetic Arm.

[mighty shale]

Is there any way to turn off motion blur?

[warped kite]

sorry but were u able to fix it?

[crystal plinth]

Is Mia missing or is Mia not intended to follow us everywhere?

[warped kite]

heard she only follows u during quests iirc

[crystal plinth]

But she doesn't, even when the mission isn't Mia having to do something else or stay with another NPC

She's not following me even when doing main missions, any main mission, only like the first few missions after Zeke and Shirli left

Like is this intended or is this a bug

[frosty slate]

Anyone who solved the problem of the game closing by itself? I can't switch to the second monitor otherwise it closes by itself, using other apps closes it by itself, a message comes from telegram, discord or whatsapp and it closes by itself, I open firefox and the game closes by itself. Anyone know how to fix?

[hasty tide]

Game keeps closing after i get in. I tried setting everything down to low graphics but I move a bit and it closes. It was fine yesterday and all

guys if my tof account is banned can my in game profile be seen by players who search my usrname on the add friends thing??

[frosty slate]

Do you have anything open besides TOF?

[hasty tide]

does anyone have any idea about this?

[warped kite]

maybe shes sleepy

[frosty slate]

I think you can see, the ban does not mean deletion of the profile

[subtle rose]

so there's that little white box and then my whole screen goes to like purple, blue and green when i start moving, it obviously goes away when i restart the game but it comes back within 30 mins of me playing the game, so its really annoying

[ornate shore]

Any know how take it ?

[cosmic quiver]

Maybe freeze the spot with an ice weapon, so you can stand above it

[ornate shore]

i not can use any skills for ths place 😦

[ionic hatch]

is there a way when playing on controller to prioritize fighting over interacting with things, this happens so much where im fighitng besides a decypher pyramid thing or a npc and it prompts menus and stuff instead of fighting

[lethal lion]

My laptop crash while playing so i restarted it but tof launcher didnt work anymore. Does anyone have idea?

[twin sorrel]

so gg or what ?

[cinder eagle]

I'm on mobile

[ionic hatch]

power button and volume down usually

[cinder eagle]

That I know, I wanted to clean download from game so I can have a full pic
And not covered by icons and controls

[hasty tide]

No just TOF. Even genshin runs fine (it usually underperforms compared to TOF)

[limpid herald]

its ggs no type of fix works

[opaque rampart]

i have the same problem

[limpid herald]

nothing on this guy but i tried everyone of these and more and still nothing worked

[tawny grove]

Same here, my main character got stucked in this ruin A-01 dungeon

[limpid herald]

so its either they fix the game or just cant play ig

[tender hawk]

Hey People, please feel free to contact

[harsh oar]

do something about this

[stable bane]

Did they fix the price of the advanced pass, or was it ever addressed? I need answers. Thanks

[worthy sable]

I can’t play the game if I’m using mobile data, it keeps saying disconnected from server

[late flax]

is the game safe to download in win11? because I have heard about their anti cheat creating bsod?

[native steeple]

is this normal??

[somber inlet]

That’s how mine is and I’ve seen another that has 54/54 and missing one works exploration with 100% so I assume it’s g@bugged

[analog root]

Is it normal? I have no “new” content inside

[robust zealot]

Why does My game crash (pc) whenever it shows the 'hotta' logo screen? I have an
AMD APU A8-7410 with R5 Radeon graphics, 4gb ram 2.20GHz

[tender hawk]

yes, thats normal.

[twin sorrel]

now that one

[analog root]

So is only a graphic symbol and there is no new things

[limpid herald]

most amazing stable game that ill never be able to play again

[desert bane]

Sadly no and everything you do that is outside of the game is potentially bannable

[hasty tide]

my friend wanna play the game, but this is he's problem on mobile

[twin sorrel]

when i press i have reached 16 i still cant type in the chat why ? cuz iam 25 ?

[tender hawk]

@stable bane please contact the Support Team. @late flax Yes it is safe to use, Im also using Win11. @analog root Yes its just a visual bug, no new things there. @twin sorrel it looks to me that something sketchy is running in the background. Make sure to NOT use IP Software etc. @hasty tide The 90% Bug is known but not fixable right now.

[worthy sable]

Is anyone else not able to play when connected to mobile data?

[limpid herald]

im not able to play at all due to the damn login status exception

[twin sorrel]

nothing is running in background all the walls are closed @tender hawk

[tender hawk]

some people mentioned that issue before.

[frosty slate]

Anyone who solved the problem of the game closing by itself? I can't switch to the second monitor otherwise it closes by itself, using other apps closes it, a message comes from telegram, discord or whatsapp and it closes, I open firefox and the game closes. Anyone know how to fix?

[analog root]

Thanks

[urban jay]

is it normal that the refresh timer is stuck at 11?

[desert bane]

I don't know what your problem is but I can say I needed to enter my country and birth date at the first start of the April CBT client and I'm still using the account that was created for me back then and I don't have any problems and I'm 17

[tender hawk]

@twin sorrel this is a issue for the support team i guess @frosty slate It looks to me that your PC might be to weak ? what are the specs of the PC?

[trim cairn]

hello, i have the installer to install the launcher, i click on install and the installer disappears instantly, and when i check in the launcher folder, i have no launcher, how i am supposed to install plz ? i am on windows 11

[tender hawk]

@trim cairn 1. Download the latest Installer. 2. Disable any Antivirus protection. 3. Delete the Launcher folder out of the ToF folder directory. 4. Install the Launcher from what you downloaded. After installation you can re-enable all security softwares.

[trim cairn]

it worked, thanks !

[frosty slate]

mobo asus rog strix 550-f, cpu ryzen 5 5600x, ram 16 GB 3600 Mhz, gpu 3070 ti.

[hasty tide]

you guys know why it keeps kicking me out of the game

[wintry quartz]

Anyone unbanned yet from NA/EU?

[worldly steeple]

1 question
Can i play same account on different server at the same time?

[strong pond]

came here to ask about this same thing

[hasty tide]

what is this

[slender finch]

My friend just downloaded the game... But when he launch the launcher, it closes itself and pops back up. Does anyone know how to fix this?

[strong pond]

from what i read, seems to be a server issue. not sure of any fix for it other than to wait it out?

[desert bane]

@worldly steeple Yes you can make one character on all servers in all regions.

 
```@hasty tide try restarting the device you're playing ontry restarting the device you're playing on

[tender hawk]

its not fixable right now

[strong pond]

just have to wait, right?

[tender hawk]

[desert bane]

It is, I had it many times and I always fixed it

[strong pond]

rip

i logged out, received a message for a small system update, and logged back in. it works now

[limpid herald]

if youre getting it so many times that not good 💀 and im the opposite ive tried everything and nothing fixes it

[prisma mango]

Is it normal to have more red crystals than pity?

[worldly steeple]

ahh I mean can I play both characters in different server on 1 account at the same time

[slender finch]

Ok so this is what my friend said about the launcher issue :

So, first time I tried to click launch on the launcher, the launcher closed. But moments later the launcher pops up again with the prompt/? Showed as Launch. Not "Running" or "Launching". Tried to restart the laptop, but the problem still there. For once I thought that some files are broken or corrupted, so I decided to repair it. But even after the repair, the game still won't launch.

Can anyone help?

[desert bane]

I only got it a lot on the release day after that I never got it again

[quiet cloud]

how on earth do you fix no available versions 7814351 on pc? I went through the entire channel and didnt find a solution

[hasty tide]

How do i get my disc nitro code

[naive fjord]

I still have this ⬆️ problem. Does anyone know a solution or is it a game site problem?

[hasty tide]

I'm getting "Login status exception", what is that and how do I fix it?

[south jolt]

helu, mind if i ask what is redacted? saw this guy tried to add me

[hasty tide]

I cant redeem my nitro

[desert bane]

Try restarting the device you're playing on or if you're on PC delete the intl_auth.txt (which contains your token that the games uses to log you in) located in %localappdata%\Hotta to regenerate it at the next game start

[true smelt]

He hid his CS

[dark schooner]

guys i have a problem when i start the game it keep crashing whenever the loading reach between 70-90%, can anyone help?

[dense ibex]

why Tsubasa's damage doesn't seem to register ~50% of the time in coop content?

[south jolt]

ah never knew i could do that

[tender hawk]

you need to create a gift link from the ingame event page

do not advertise for channels here please!

[stone elbow]

what does these options do? one of them doesn't even have a name

[tender hawk]

@vapid kindle please purge the 2 links

[round ridge]

what team comp do i use 1* samir, 2* tsubasa, 4* shiro, 0* king, 1* meryl, 1* huma. I can buy a dupe, maybe get tsubasa to 3* so she fires 3 charge shots each dodge?

[errant glen]

#gameplay-help

[tender hawk]

wrong channel my friend! #gameplay-help

[vapid kindle]

already done by a colleague o7

[stone elbow]

so i would like to disable tab targeting, it's annoying when for example i want to hit an object but the character automatically turn away to nearby monsters

[hasty tide]

When i try to claim nitro it says this does anyone know how to fix?

[tender hawk]

You may reach out for the support contact

[stone elbow]

no because if u click the huge button above it select smart and manual accordingly so third square is "distance first" and 4th is left without a name

[prisma stag]

I've been wondering that as well, I haven't tested to see how it targets yet though

[stone elbow]

i would like it to not stick to monsters when i just want to hit an object but can't figure it out

[prisma stag]

Yeah the targeting isn't as good as I'm used to in Genshin so it's pretty annoying at times

I also don't know what the "default" and "new" options do

[zenith vortex]

The game freezes while im playing its its.really.bad when im in team or pvp

[languid pewter]

helo

can you switch account server

[stone elbow]

only start from a scratch, hopefully they will add server change for paid currency at some point

[errant glen]

is there a point where it freezes or can u dash?

[dark schooner]

please help me, its been 30 minute

[supple shard]

hello guys

[tender hawk]

currently no. chances are there in the future!

[dark schooner]

i already tried close the game with task manager, still does not work

[languid pewter]

sad my server kinda dead

[proper zealot]

anyone know why did my cpu keep throttling when playing ToF even when the temp is normal? even when playing Lost Ark, this shit never happen zzz

[vapid kindle]

https://rentry.co/fixtof

[supple shard]

i have problem in tower of fantsy can u help me ? the game works fine on my pc with no lag at all .. but after i close the game my laptop will crash and restart ? does anyeone else have the same problem ?

[zenith vortex]

The whole.window freezes i have to close from task.manager there it says not responding

[errant glen]

does tof run in task manager

```@zenith vortex it s a ram or cpu problem which hardware do u use

[dark schooner]

thanks im gonna try it

[zenith vortex]

I see very low end using 4gb ram...guess ill need to upgrade ti 8gb?

[errant glen]

yeah it s a ram problem i am impressed that u can play but yeah upgrade u r ram that should solve it

[vapid kindle]

8gb is minimum as stated in #faq

[supple shard]

The game works fine on my pc with no lag at all .. but after i close the game my laptop will crash and restart ? does anyeone else have the same problem ? please help me

[worldly tartan]

please help me,,, is it a known bug that you cant progress in the sied mission with jason!?

[proper zealot]

def run in task manager

[tall hearth]

Can anyone help me my target locked is not working and the aiming gyro is always off even i try to on

[vapid kindle]

#gameplay-help

[zenith vortex]

Ok understood tnx ill do.something about that soon (using windows 800x600) making it possible to run at 25fps

[worldly tartan]

no ones answering me

[errant glen]

be patient

[errant glen]

i would say it s a hardware problem

[graceful crane]

Is something wrong with game? I am trying to login and it's saying "wrong username/password" and when I go to change password and enter my email, it says that "this username is not registered". Please help

[errant glen]

contact customer support they can probably help uu

[snow flare]

hey i have a problem maybe u can help me wenn i open the game it says "login status Exceptioin, exiting the game!" what can i do?

[sand cosmos]

Has the ios crash issue been fixed?

[errant glen]

easy solution.

1. Exit game
2. Log out in launcher
3. Close launcher in the background
4. Open the game then Login again.

[snow flare]

thx i try

[dark schooner]

thanks bro its working perfectly 😄

[snow flare]

it workt thx mate love to you

[errant glen]

np got this error here alot

[zinc dawn]

Help, please
Game dont lauch

[errant surge]

Ayo, so I tried every fix possible online (No hyperbole, there's like six threads about it anywhere on the internet) but nothing worked. Does anyone have a fix for this "No available versions. (7814351)" thing upon trying to download the game proper? This is my like third or fourth time asking here but technical-help got locked so... uh. yeah.

Also, just for anyone responding, I have already tried uninstalling everything, including the things from %appdata%, I have tried modifying the files to be launched only with administrator access, I have tried turning off my anti-virus and firewall as well as restarting both my internet connection and PC.

EDIT: I have now also reinstalled windows and my PC, but that didn't work either.

(Yeah, this is a copy-paste, but honestly I am desperate at this point.)

[errant glen]

try to lower u r anti virus or run as admin

[errant glen]

i am sry idk that too but maybe contact the customer support

[errant glen]

@tender hawk can u maybe help him?

[zinc dawn]

It doesnt work

[errant glen]

did u reinstalled it?
how much ram and cpu do u have?

[vapid kindle]

glad to be of help :D

[zinc dawn]

Yes, I even reinstalled it to another disk
8RAM
Intel core i3 8100 3.6GHz

[hasty tide]

how long does it take for support to answer on average? i still dont have my twitch drops and also no email reply yet :s

[errant glen]

i think u r i3 is the problem

[vapid kindle]

your setup might not fit the minimum requirements - what is your gpu?

[zinc dawn]

Nvidia 1060 3gb

[zinc dawn]

so sad

[vapid kindle]

yeah, #faq lists i5 as minimum spec

did you open the game as admin and checked your antivirus if it blocks the game?

normally it should work imo

[zinc dawn]

Yeah, i did it

[near hinge]

My keybinds reset everytime i restart the game. does anyone know how to fix this?

[jolly owl]

Heey guys, i tried to buy some stuff from the store, but when i enter my credit card number, it says "This card type payment is not yet supported", what does that mean?

[vapid kindle]

known bug :/

[nocturne drift]

bump, happens to me too

[near hinge]

ty for response

[errant glen]

customer support pls

[jolly owl]

Tried messaging them 5 times since last week, and no respond yet 😅

[zinc dawn]

ok, thank u so much

[frigid abyss]

Im on a new pc and now my shadows are "too black", I've tried messing with nvidia control panel and gamma settings and the monitor colors but to no avail
anyone has an idea?

[errant surge]

I already did, I've been waiting for around 4 days now

[limpid herald]

anyone know if theyll at least try to fix login status exception

[tender hawk]

1. download the latest installer. 2.delete the launcher folder from the game directory. 3. Disable any form of Antivirus or Realtime protection otherwise the versionservice.exe gets deleted. 4. install the launcher again

[desert bane]

Try reinstalling the graphics card driver

[errant glen]

easy solution.

1. Exit game
2. Log out in launcher
3. Close launcher in the background
4. Open the game then Login again.

[vague fox]

Does this also fix the transmit bug where it kicks you out the game every time it loads to 90% when using the Transmit/teleport to another channel?

[limpid herald]

sorry hold on "EaSy SoLuTiOn: ive literally tried everything even that

ive given up hope on fixing it myself so i just wanna know if they will at least

[tender hawk]

i think they meant easy to apply, not that you might be too uninformed or smth,

[thin wedge]

If you are on pc, I've found that I just have to end the task in task manager

[vapid kindle]

should work imo

[vague fox]

Alright many thanks for the reply

[errant glen]

did u stoped every backround program from tof? like launcher?

[desert bane]

If you're on PC delete the intl_auth.txt (which contains your token that the games uses to log you in) located in %localappdata%\Hotta to regenerate it at the next game start

[limpid herald]

everyone ive tried EVERYTHING anything you said ive done im not even trying anymore i just wanna know if theyll fix it

[tribal yew]

Will deleting and reinstalling the game fix crashes on iOS

[tender hawk]

you can try to clear the cache or stop the process but thats it

[errant glen]

when does it crash give me pls some more infos

[tribal yew]

It crashes when I tap into menus,from what I’ve observed it’s like the second menu every time

So if I go into backpack it’s fine,but if I exit and go to summons then it crashes

[errant surge]

Unfortunately, it's still not working. Maybe I should have deleted the things from %appdata% as well?

@tender hawk I also disabled everything on both these ends and have no third-party anti-virus that may interfere, I uninstalled the only one provided by MS, Norton

[errant glen]

which phone do u have?

[vernal snow]

I did all the mission in newcomer event but I got 1360 points only ??

[long silo]

Does ToF plan on fixing the Twitch rewards at some point?

[desert bane]

Yes

[tender hawk]

please go into your folder of ToF and go into Launcher. Is there a File called VersionService.Exe?

[green hearth]

anyone know what is it?

[errant surge]

Here it is

[limpid herald]

havent tried this yet but i cant find intl_auth.txt

[errant glen]

easy solution.

1. Exit game
2. Log out in launcher
3. Close launcher in the background
4. Open the game then Login again.

[tribal yew]

I phone 10 plus

[errant glen]

ik that iphone have some problems with the game try to contact the customer support

[tribal yew]

O shit wait how do I do that

[steel spindle]

Does someone has this too ?

[tender hawk]

you might have to enable hidden folders

[limpid herald]

how i do that?

[vague fox]

Sorry, but one last question, what happens if I already have the "GameUserSettings.ini" file? Do I just reinstall the game or put whatever I need to put in the existing file?

[vapid kindle]

did you skip the quest for third weapon by mistake?

[steel spindle]

Or did someone has this bug fixed yet ?

[errant glen]

@tribal yew

[tribal yew]

O so it’s the phone model.Also how do I contact them?

[vernal snow]

why I got only 1360 points?

[steel spindle]

nope i'm 44 at Warren Storyline quest

[prisma mango]

guys is it normal to have more red crystals than pity

[tribal yew]

O okk thanks.But also what can they do?

[errant glen]

next week u get more points with the new quests

everithing @tribal yew

[vernal snow]

ok thanks

[errant surge]

@tender hawk Any other suggestions? Sorry if I am being annoying, it's just that I've been actively looking for any form of solution for days now and you're the best help I've gotten thus far

[desert bane]

Windows Security is not the problem I use it too and have no problems but I had that problem too but that was because I used the leaked pre-download launcher and client and after I uninstalled that and deleted everything in the AppData. so the question is where did you download the launcher or to be more exact what is the filename of the launcher installer

[steel spindle]

On Elypium we are a few to have this bug after Hackers and DDOS, it's a bit hard to play with only 2 weapons :x

[errant surge]

I downloaded it off the official website lol

[tender hawk]

let me think a bit, you might join my DMs

[remote tusk]

anyone else experiencing log in exemption exiting game?

[warped spindle]

yep

[vapid kindle]

please contact customer support, they may be able to unlock it manually for your character

[remote tusk]

any fixes or we have to wait till server load gets light?

[desert bane]

That is the official one

[warped spindle]

i didn't get any fixes so wating it is

[errant surge]

Would be nice ya, DM me if you got anything

[prisma mango]

is ryzen 3 enough for ToF

[errant glen]

easy solution.

1. Exit game
2. Log out in launcher
3. Close launcher in the background
4. Open the game then Login again.
   try this most times it works

[errant surge]

Yep, ik, I actually went over this with a friend of mine who has it working perfectly and he has the same exact launcher installer as well, I mean I pretty much exhausted almost every possible thing over the past few days

[warped spindle]

not working

[long silo]

I've heard playing an account over different platforms can get you banned (for example, PC and android), is this true? I can only buy on android, but I prefer to play on PC.

[steel spindle]

I did it on 12th of august ... the answer was to look at details of all debugs if it was in it. But it was not and they gave no answers about how to unlock that

[errant glen]

yeah i said "Sometimes" it works

[limpid herald]

figured it out it was already on which is weirder now that i dont have intl_auth.txt

[desert bane]

No this shouldn't get you banned because the game supports cross-play and cross-save

[proper field]

Ok so in game it say bp is only 300php or 6$ but when i check out it says 10$?

[vapid kindle]

it's a display bug, idk on which side

but 10$ seems right

[desert bane]

Then there is your problem, the game seems to be unable to generate the file, please make sure you start the launcher and the game as administrator

[vapid kindle]

20 for the big one

[tribal yew]

So I contact them about the game crashes?

[vapid kindle]

yes

[lucid mirage]

hello my game is stuck on "level infinite" logo do you have a solution please

• I reinstalled it
• I have the config more than recommended
• I have a very good internet network
• I disable my anti-virus
• I updated my GPU and CPU
• I also have a lot of gb available

[tender hawk]

try restarting your computer

[mighty shale]

Game on IOS stuck at 0% loading screen, anyone know a fix?

[lucid mirage]

this thing doesn't work

[errant glen]

which phone do u use???

[lucid mirage]

i also do that

[neat path]

i had to delete and install the launcher everytime but that was fine..
but now that doesnt work as well

[limpid herald]

am i still suppose to have it after i exit because i had it when i launched the game and when i closed it because i got the error again and it was gone

[mighty shale]

iphone 12 mini, I was able to play it 2 days ago, just suddenly no longer able to open the game

[desert bane]

You should still have the file after you close the game

[limpid herald]

is there a reason i dont? im so confused now

[spice cedar]

my game keep crashing is that normal
like i cant play the game, when i open it it crash

[steel sedge]

Where's the screenshot folder? I follow the path directory it shows me when I take a pic in photo mode but it's not showing me a folder named "Screenshots"

[tribal yew]

I’m stuck in a loop,when I click on my game is crashing they redirect me to a list of issues and the option,continue to support.When I click it it takes me back to asking me what issues I have.

[errant glen]

when does it crash and is there an error?

[tender hawk]

should be C: Tower of Fantasy > Screenshots

[upper hare]

My Ipad keeps crashing when I open the game does anyone know how to fix it?

[lime swan]

discord doesn't detect tof as a game so I can't stream is there a fix

[steel sedge]

Installed it on my B: drive, checking C and nothing about ToF is on C

[mighty shale]

just share the window

[tender hawk]

then on the b drive tho

[supple shard]

@vapid kindle The game works fine on my pc with no lag at all .. but after i close the game my laptop will crash and restart ? does anyeone else have the same problem ? please help me

[steel sedge]

Yeah, as I said there's no screenshot folder showing up on B when I open the ToF folder up

[errant glen]

u have too add it

[spice cedar]

Idk when I open the game, it black screen for a while and then close the game

[lime swan]

but then the sound will not work

[tender hawk]

you need to tab in the game again to let discord recognize the fullscreen app

[supple shard]

@tender hawk please help me

[lucid mirage]

do you have another idea please ?

[errant glen]

try reinstall first

[spice cedar]

I did it 3 times already

[mighty shale]

Yeah as Yuna said, have the game open, then quickly tab out and select TOF from the list of applications.

[limpid herald]

alright so when i get login status exception it deletes that txt file

[neat path]

i m having this problem as well

[tribal yew]

Sorry for sending again but w h a t

[vapid kindle]

seems like a hardware issue

[lime swan]

it does not work with windowed mode?

[vapid kindle]

if the form doesn't work just email them directly: [e-mail]

[supple shard]

it only happen with tower of fantasy or the other game works fine

[tribal yew]

O okk

[tender hawk]

@supple shard I never encountered this problem. I need to think about it. Mostlikely a hardware issue @lucid mirage i suggest you to turn off your PC for 10 minutes to reset some internal values

[mighty shale]

I'm not sure as I never play with windowed mode, but for now just play fullscreen i guess, it makes the game run better as well.

[lucid mirage]

ok ty i will try this and i will tell you if it works

[lime swan]

now sound is fine but the screen is white

[limpid herald]

so someone said to delete a txt file for login status exception but when my game gets that error i dont have it after

[lucid mirage]

ok it doesn't work unfortunatly

[thin stag]

does anyone have trouble with account reset? yesterday i played normally but today when i logged in they require me to select region and my account got reset

[lucid mirage]

i'm stuck on this

[errant glen]

what hardware do u have gpu ram cpu etc?

[lucid mirage]

i have a good config

[lucid mirage]

ryzen 7 16gb ram rtx 2060s and enough storage

[finite whale]

Is there any way to increase the mini map's opacity? that thing is almost invisible 💀

[errant glen]

should be enough do u tryed to reinstall ?

@finite whale #gameplay-help

[lucid mirage]

yes i reinstall the game already

[errant glen]

oke do all updates u can do over windwos and microsoft @lucid mirage

[hasty tide]

is there a way to change email address of the account i logged in with?

[errant glen]

no i am sry that s not possible why do u want to change it?

[thin stag]

My account got reset, can someone help

[errant glen]

contact the customer support

[thin stag]

In the main page?

[lucid mirage]

he does not offer me another update

[hasty tide]

i was rerolling and used an alternative email but now i wanna link my real mail with it

[errant glen]

i am sry it s not possible

@lucid mirage restart pc, whats ur os?

[hasty tide]

alright, thank you. but they should really implement a way to change email address and enable 2FA

[lucid mirage]

win 10

[errant glen]

#932914069395091456

[errant glen]

i would say it s an cpu problem that the game has problems with the amd idk but it could probably be that

[cunning wadi]

anyone how to fix it?

[lucid mirage]

i have this on my task manager

[errant glen]

do u have internet???

[inner remnant]

Guys am i the only one who cant login?

[lucid mirage]

and do you know what is QRSL ?

[cunning wadi]

of course, if not how do i send this?

[errant glen]

what s the error ????

[inner remnant]

i want to join my server but i get the message Login Ausname- das spiel wird beendet

[odd crown]

Why did my clotho supply reset even tho i didnt buy it i was 5 days away from getting it free ?????

[errant glen]

easy solution.

1. Exit game
2. Log out in launcher
3. Close launcher in the background
4. Open the game then Login again.

[errant glen]

#gameplay-help

[inner remnant]

oh okay ty mate. ahh and one question how can i play with my friends im lvl 10 but i havent seen any online players yet

[desert bane]

That is the game

[errant glen]

lvl 16 is requiert but for this questions use #gameplay-help

[errant glen]

which country are u from??

[zinc viper]

I woke up this morning to log in and it just crashes after the Hotta logo, is this a common issue?

[cunning wadi]

Im from id

[errant glen]

india?

[cunning wadi]

Indonesian

[desert bane]

Please read the log file (%localappdata%\Hotta\Saved\Logs\Hotta.log) or if you don't understand it sent it here

[brazen geyser]

what about this?

https://cdn.discordapp.com/attachments/1007842564726075432/1010882384088019024/Tower_of_Fantasy_2022-08-21_07-01-15.mp4

[errant glen]

ik that error but idk try to restart pc graphic card and restard

@tender hawk maybe i need some help here

[neat path]

i have that problem as well..

[frigid abyss]

I did, still like this

[timber moss]

Anybody not showing up dmg numbers since day 2 of launch?

[neat path]

you require the file named hotta.log right?

[fading igloo]

the game disinstalled him-self and now i can't download it

[desert bane]

yes

[desert bane]

Can't help you then

[errant glen]

try reinsatalll

[fading igloo]

it auto-disinstalled on mobile

[wicked fog]

Turn off all antivirus software.

[fading igloo]

I tried

[neat path]

wait what.. the file is just gone now

[errant glen]

windows defender lower and run as admin try that

[wicked fog]

Refer to #1007842564726075432

[frozen thicket]

The launcher on phone has a bug and closed the game as soon as the company logo appeared, and the only way to fix it is to clearing the game storage I already do this bll sht 2 times

[frigid abyss]

F, its just some of the shadows that are extremely black, to the point that I cant even see the grass

[wicked fog]

Alas, unfortunately on the phone, the only option is to reinstall, or wait, and that's it
Not many people have ROOT rights.

[neat path]

why cant i send the log file?

[wicked fog]

Please refer to #1007842564726075432
I ran into this myself yesterday in dungee)

[errant glen]

???

[neat path]

it just doesnt upload here

[frozen thicket]

just hope the dev notice and gives an apologems

[errant glen]

copy paste the text

[neat path]

like the whole thing?

[cosmic hound]

game started crashing when hitting 90% on the loading screen

[desert bane]

That's too long please upload it to something like pastebin and send the link

[errant glen]

yes or look for a line where it says crash

[wicked fog]

In fact, there is nothing to apologize for, on the PC, most of the solutions are easy, and on cell phones no one gets into such a level that knows everything in them, I here, for example, beyond my phone tries not to help, although, it only helped me a complete system reconfiguration.
On the pc the same problem was, the game simply refused to work with my CPU settings, and how to return to the base - it worked

[errant glen]

https://rentry.co/fixtof

[frigid abyss]

Its not just in this spot, its on the entire game xD

[chilly mason]

can someone help me with this?

[errant glen]

easy solution.

1. Exit game
2. Log out in launcher
3. Close launcher in the background
4. Open the game then Login again.

[idle viper]

im having the same issue

[wicked fog]

So the problem is with the graphics drivers, have you updated to the latest version?

[frigid abyss]

Yes, and reinstalled too

[wicked fog]

Try to do 1 version back, maybe 2, if it does not help, although then we'll see if it does not help, just download the newest version back.

[frozen thicket]

The dev keep patching the game but creating a new one in the process

[heavy bronze]

When I try to install the game it says "No version available" Can someone help me please

[neat path]

https://pastebin.com/vFMAHfKw

[errant glen]

guess ur android version is too old

[heady geyser]

My game crashes at loading 90%, ipad

[frozen thicket]

it's android 11