#help-old
1 messages ยท Page 79 of 1
I need help I'm having a problem with emotes auto filling https://i.redd.it/v4z5qolr0nm81.png it looks something like that
thats twitch itself
ffz has a "fix" currently employed for that with toggling it to be i think experimental?
You cannot get the old ones unless they come back, so you will just get the new ones from now
Usually we give them out at the start of every month 


can i add 7tv e potes as a mod to my friends channel
you need to be added as an editor
on twitch or 7tv>
on 7tv
7tv
got it you guys are the best
๐ thanks
it didnt?
you probably just changed your twitch color 
nopies
why would i if im using 7tv paints

that paint specifically blends in with your twitch color similar to the metallic one
though what youre experiencing seems to be a rendering difference; perhaps you have the Dark Reader extension active?
or similar theme-changing extension that acts globally. I know dark reader is the most blatant one
i guess some ffz colouring features didnt load which made it change 



is there a way to reset an alias on an emote
leave the name blank
omg thank u

Will they be getting fixed? Sorry never checked back for response (4 day later reply
)
hello, I've been trying to switch my 7tv subscription to a new card but it keeps charging on the old card. I just tried cancelling but now i can't resub until the subscription ends.
sorry ive been very busy but im gonna look now
It seems like the payment went through, do you want me to re-activate it?
I want the payment to go on a new card going forward, but yeah i would like to keep an active 7tv subscription
I tried changing it before (from a visa card i don't use anymore to a Mastercard) but it still is being charged to my visa
@lusty tangle @noble falcon dates fixed, badges should update in the next couple hours
๐
i apologize for the delay, it's been a busy week
@earnest roost I know you busy, sorry for the ping, a few days ago my 7tv sub renewed and I was charged twice for it, I don't mind the double charge as long as I get 2 months subscription, so I guess my question is if you could verify if my sub shows to be for 2 months or not.
Why are ban messages showing twice?
What extensions do you have installed
possible to show name glow within the chatterino given via 7tv.app ?
not yet
we got no active chatterino dev rn
How to emote much 
you type emote
what?
I think they want their emote limit increased or something ยฏ_(ใ)_/ยฏ
ok
ok
ok
ok
For what channel?.
give us a few hours we'll check if you're eligible for an increase
ok tnx 
If we are accepted, what is the limit of emote
How do i change my method of payment for subscription
if you're trying to switch from stripe to paypal you'll have to wait until the sub ends and then you can resub 
of course you'll have to cancel the sub aswell for the sub to end
how do i do that
https://7tv.app/subscribe click on do not renew 
thank you ๐
could i get more slots too
no
not manually anyway. there will be a way to increase your slots by performing certain tasks

ok
not to you lol. to haveaniceday
We were accepted
for streamers with high enough viewership u can get one upon request & if a mod wants to follow up on it
How many view
your streamer qualifies. marc is waiting to hear back. Just wait a little more

to be honest man, I don't really get what you're trying to say. But just wait for a response from Marc 
7tv supports YouTube ?
Yes
7tv is the best Twitch extension, and other 3rd party things are unecessary
Long live 7tv



Can I get 420 slots, I have average 0.2 viewers :D
need not ok
I gave up emote

@sullen hinge
Marko is typing...
Hello, would like to ask for a help, Allow sending the same message twice is ticked, still i cant send same message multiple times...
A twitch sided change caused this feature to not work so well for everyone

why does 7tv make emotes so damn big and how do i make them normal size
hello i paid 16 march but i dont see bandage or name color i use frankz addon i have activated addon 7tv
click the gold hangar on 7tv.app
yes with chaterino and other browser not showing
Chatterino won't show paints at all because it's not supported yet
eventually you will, but it has to be updated
Type in your chat, and I'll see if I can see your paint
I probably can
-.-
chatterino should still show the badge if you are using the 7tv fork
browser setting XD
but why?
It doesn't matter, it doesn't help me with my problem, I paid and I didn't have the service for 6 days?
Wdym
that would explain it
you should have a gold subscriber role
sure wait
its odd that he can still access the cosmetics menu
oh
even though I'm no longer subbed
well i wouldnt know
Interesting, @earnest roost ^
any translators
That's a receipt for a 7tv sub
๐คณ google translate it
guys
problem maiden
i dont use paypal 
have not creditcard ^^ paypal is only option for me
I dont think you have to be a genious to figure that out
im not a genius
Holy how did i fuck that up
i can send admin transaction umber i dont scam really
Wait for anatole he'll help you
I pinged him in my last message
@earnest roost ANSWER YOU FUCK 
okey thx i hope fast 6 days without wonderful colors FeelsBadMan
the transaction probably didn't go through on 7tv's side or something
FeelsBadMan
yo why Allow sending the same message twice doesnt work guys?
Think Twitch broke it

new to using 7tv, but couldn't find anything in the settings, wondering if there's something on my end causing issues with the moderation sliders. After a random amount of time, this black bar will appear over them. While standard user messages work just fine, users that have been marked as suspicious seem to "override" the sliders. In some instances I can't use them at all, in other instances it'll react to one well below (in the screenshot above, I was attempting to slide the top one, while it was the bottom one that moved). This has happened on multiple channels I mod, it doesn't seem to be tied to one specific stream.
This is an absolutely amazing feature as a mod so I'd like to keep it, but unfortunately I can't forego twitch's suspicious user setting. If it's relevant, browser info is also attached.
Thank you for the work y'all have done on such a wonderful system, and thank you in advance for any help! 
gah damn that is quite the essay
Hello. I subscribed yesterday to unlock the gif avatar but it doesnt seem to work.
I uploaded it on the Animated Profile Picture section and it seems to work on the 7tv page but not on Twitch. Any ideas?
Downloaded the plugin for chrome aswell.
Worked, thanks!
Well - it worked but now it doesnt work again. Thats weird
<@&869757677440475178> would be nice if you can look into it!
What
No.
Havent changed it since christmas.
Like i said - it worked, but just for like 20 Minutes or something.
oh right that's normal, cosmetics were turned off for a bit
should come back in a couple mins
Aight, thanks.

Hey there! The streamer I mod for is having this arrow show up in the spaces between emotes. I'm sure there's some sort of setting I can tell her to fix it, I'm just not sure what. Any help?

It may be a bug with bttv and 7tv conflicting if he has both enabled
Alright I'll tell her to give it a shot, I'll let you know if it works. Thank you!
And apparently the arrows aren't there all the time. Just in random instances now.
example
have you removed bttv?
Yes, she did
Probably just ffz and 7tv active right now I would assume. When she initially disabled bttv the problem resolved but now it's just in random instances with emotes, you can see up there it's not all the time now.
maybe try Just have FFZ, and install the 7tv and BTTV addon through ffz
but just having ffz and 7tv should not have any clashes 

I'll let her know to give it a try. Also, read the #faq channel and saw how to enable 7tv through streamlabs obs. What about the streamelements OBS extension? Any help there?
Okay so she did refresh after disabling bttv
you should be able to enter the ffz settings for your on screen chat in the streamelements website

Is there a way to add tags to the emotes after we add them?
thank you
I'm currently doing my taxes and in all technicality the 7TV subscription is a tax write-off. Is there an area to see purchase history or do I need to go off bank statements?
i can send you your invoices if you want
I will manage with bank statements for now but please consider adding a little menu for it in the future. Would make it easier to browse during tax time. 
Tax time is scary as is, anything to make it easier is welcomed. 
there's a plan to improve the interface for managing subs yea, i sent them to your email anyway though
Danke
writing off emotes 
Ig if you're a streamer with a registered business it can make sense 
you'd be stupid to not write off anything that you legally can
imagine holding integrity with taxes
come on
irsO incoming audit
Oh yeah I write off everything I can
It's a nice cushion when you don't actually get anything back from taxes and instead they take away.
Especially in the long term for bigger purchases.
Even clothes can be written off most of the time if they're bought with the purpose of being worn on camera. 
Can't make content naked unless on very different sites 

Hi just wondering if 7ttv emotes are able to be seen on mobile
You can use dankchat, chatsen, twitch mod
Hello, how can i get emote transfer?
You can just report the emote in question and if you have enough proof to show that you made the emote we'll transfer it to you
Alright, ill do that
How fix?
there already is an account with your username registered 
but with a different ID. Did someone else hold your name before?
Seems like that account has since changed their username though; I'll go ahead and manually update it so it should now work for you
@granite arch in the future, don't ping someone multiple times when not even a few seconds have passed please. thanks
Because nobody likes u and seeing ur pings 3x is even worse 
@spare iron ๐งฝ
@spare iron i ne
@spare iron true
@spare iron true
@spare iron true
@spare iron true
@willow ferry 
@coral echo 
@proper root 
@sullen hinge 
@granite arch 
@coral echo 
@fresh seal 
@spare iron bruh 
I didn't get pinged
@tulip solstice 
hey, how to enable emotes on stream replay?
VODs? u can use FFZ addon which has a feature that shows emote on there. And 7TV ones should show up too
can you give a link to the installation?
for FFZ? it is this addon https://frankerfacez.com/
thx:)
you're welcome :)
How can i become more than three nametag paints?
a friend can choose between 7 nametag paints
oh okay thx
should be released natively soon bc I saw someone had coded it to work with VODs
what version of browser? tryna investigate more and fix
while you are subbed you can choose between any of the nametag paints that were available during the time of your current and previous subscriptions
how do i get the multi color names
i have already subscribed but cant seem to figure out how to change it
gold hanger top right on 7tv.app
whats the name of this paint?
anniversary
and how can i get it?
Had to be a subscriber back I think in Feb
okay
i updated 7tv animated profile but it is not showing up on twitch
wait 10 mins
i uploaded it for like 3 days
if it still doesnt show then log out and back in on 7tv
just relogged thx for the help
๐
this will be faster in v3 i think
Hello, how can I change my namecolor with 7TV?
sub, then go onto the site and click on the wardrobe
ah I need to sub. Thank you
yep
I saw a bunch of people asking about 7tv emotes to discord... I just found this https://github.com/MrAuro/OuraEmotes and I'm looking into it
I guess it just downloads the webp and converts to support discord? checking into implementation now
Anyone try it before?
they misspelled NMP ๐ญ
just tried it now and i doesnt seem to work. maybe im doing it wrong 
how does it get stuff under 256kb though?
if we could use avif, it would be fine
but like, if they have to be GIF, no shot bucko
I mean auro is literally here, ask the goat himself @forest elk
he's usually on at this time, is he touching grass ๐
imagine touching grass 
it doesnt work
It never handled webp conversions. I'm shutting it down because discord is making messages a privileged intent
Ah I see, thank you @forest elk
discord technically lets you upload webp files as emotes, but it won't handle animations
generally this is an issue because 256KB for a gif is extremely restrictive

it's plenty for an image in WEBP/AVIF formats, most emotes on 7TV comfortably sit below 256KB even at the largest size. But as soon as you convert to a gif it'll usually balloon to megabytes, since gif sucks
I don't understand the reasoning behind not supporting webp by discord
or rather i dont know the reasoning either, but im curious as to why
Their proxy cdn doesn't support animated webp, i guess that's the reason
Ahhh
Somehow billion dollar company won't just get someone to fix it
they are going to shit atm
I think u cant even upload webp emotes through a bot
has to be manual
last few times its just been returning error for me
I went to a dev panel and the fucking staff dev members didn't know how to change user perms 
such a shit show
can I somehow buy a subscription from Russia ? 
currently not possible due to credit card companies ceasing operations in the country 
you can get gifted though.

I have a couple questions, even tho i read the FAQ and Rules i forgot them and can't find what i wanted to know, do i have to make my emote public so it can be used in other streams? and How long does it normally take to be confirmed? Ty for your time.
it must be public to be found in the front page. if you provide someone with the link to that emote they can add it if it isnt public. to be apporved just depends on weather or not a mod is checking the queue. in my experience it about 1-30 mins
I am trying to upload a GIF as an Emote and am getting {"isTrusted":true} as an error message. May i know what am i doing wrong 

Hi guys
i'm editor of Siormax Channel, my wish is to increase the maximum cap of the emotes to him, is it possible? 
Emote might be too big of a size, max size is 2.5mb
or too many frames, you can only have up to 1000 frames on a gif.
We're currently stopping emote cap increases for a little bit until the launch of 7tv v3.
it is coming really soon
Thank you
we'll wait

NOOO
Take your pills melon
how many frames can a 7tv emote have?
I don't know if there's a hardcoded limit
it's just a matter of file size probably
Some GIF exporters don't seem to like more than 500 frames
but if you can fit more in a gif that's smaller than 2.5 mb, go for it
2.4 mb gif of a single pixel
if there is a limit you probably won't hit it https://7tv.app/emotes/620ac847b015a89311a7eb47
i cant see emote on certain channel
already remove the extension and add it again
but still cant see the emote, elp
Yo, I recently cancelled the sub, Am I able to resume the sub? Or do it just continue if I resub after the expiration?
I think v3 will have 1000 frame limit. idk what it is now
do you mean you pressed "do not renew"? You should be able to subscribe again as soon as your current month ends
Thanks for the reply. Would It still count the months and keep the name colors?
Yes, if you don't sub for a month, you'd only miss out on any paints that were available during that time
Yes, everything you acquire stays on your account. You ofcourse cant enable paints when you are not subbed, but can do so when subbed again
Technically you'd only have to sub every other month as long as your sub overlaps 2 months
and still get all the paints
@earnest roost ๐จ glaring oversight 
well i mean stonks
i can reactivate it if you want
That would be neat! Thank you.
Awesome, Thank you!
can someone help me; i cant edit my friends emotes eventho he added me as editor. How does that work? 
lol
TBH there's no reason for anatole to change it
surely v3 will add that
There should be a rank-up system for gifting, similar to what twitch has, but it would actually give you cool stuff like paints
I think a paint lootbox would be hilarious
imagine CS:GO but for 7tv cosmetics
CHILLS
Can someone help pls. I have 1 years sub but my account says:
Badges
You do not own any badges. Subscribe to get some!
@earnest roost sorry to bother again, but I was charged again for my subscription even tho I was charged for it 2 weeks ago twice, so that's 3 times I've been charged this month, with one refunded last time I mentioned it
scammed
did you try refreshing the page?
if you can confirm this still happens after refresh i'll look and fix
paypal right?
How do I remove my saved credit card from the 7tv ?

I'm trying to upload an emote and I'm getting an error
maybe from the _ in the tag? not sure -- probably unrelated
maybe try again with smaller file size or less frames
check your profile after a bit it may appear there. this usually means it took too long to process and the request timed out, but may still have succeeded in the background
the old site expects emotes to process in under 30 seconds, which isnt always the case for more complex animations
yes its still the same after refreshing and restarting my pc
alright i'll look and fix that for you
thank you. i appreciate it
is there more criteria behind the scenes besides the straight up file size number? I keep getting the error that the filesize cap is 2.5 mb when the gif I am trying to upload is quite clearly below that.
I finally got it to work after cranking compression on the gif up to the max to get it down to 2.14 mb so I think it's either rounding up or the limit isn't actually 2.5
I swapped out of impersonating/ editor mode and tried to reupload then and it worked 
maybe coincidental
This isn't a channel for issues with twitch in general
Sorry
can u check ur dm ?
just tried making an emote for the first time and this happened
this hasnt been workig for me
log in.......... 
also i don't think you can have an underscore in a tag
New update on twitch made that broken, only way now is using chatterino
ah
ok now how do I edit tags after I made an emoji
you cant as of right now
well crap I wanted to add a special username tag so I can find my emojies faster since I don't use my main for 7tv (I don't like giving my main mail away)
you can just visit ur alt accounts user page & add everything from that page
but I need to log in with my main for that
just do 7tv.app/users/'user'
without the ' '
for example https://7tv.app/users/NymN

in the new version you'll be able to create emote sets, so you can just add w/e you want in there and copy it to other channels
V3 soon

fire emote
how does the animated profile avatar work? im not seeing anything.
i read the faq, its all good now.
thank you anyways!
Click here the upload button then wait for it to upload ๐ takes about 5 mins
yo pls help how can i remove the animated profile picture? 
i think just updating the profile pic on twitch will replace your animated profile pic
ty 
?
Make sure to restart your browser, and if that doesn't work, also clear the cookies
I have this weird problem since this week were if 7tv extension is installed then all the Cheer* emotes are invisibles, I tested and it stop as soon as 7tv is disabled
I need some help. I've been subbed for 3 months and now the 7TV website is requiring Twitch login rather than email/pass, so I can no longer access my 7TV account or change my settings because it is linked elsewhere.
what, it's always been twitch integration
Regardless, I can no longer change anything. Name colours, badges, etc.
yea, 7tv has never had email password login
It's been some time since I created the account, just went to change my name colour and noticed.
I have. Cleared cookies, etc.
try logging out and logging back in
Not gonna pay for a service if I can't even use it.
I don't see why the signin is the issue for you
try force refreshing the page
with CTRL+F5
and then waiting to see if it actually pulls your entitlement data
because you clearly have it, since its on your acc, the sites just not showing
Alrighty, I'll try that now. Haven't done that before yet
Yeah, I'm just as confused
Worked on Firefox, I'll try on Chrome again
@earnest roost L + chromium + firefox is still cool
classic ctrl + F5
who can i contact for payment related concerns for 7tv subscription?
@earnest roost 
how to remove my animated pfp 
change pfps on twitch settings. thats the easiest route to take
its not changing
Hello whats happening with emote? https://prnt.sc/V10RUMGh8G5W
what?
nevermind 
how do i reset an emote to it's normal alias 
leave the alias text blank
wont load 7tv emotes in chatterino so idk if im supposed to ask for help here or at chatterino
usually doing that does it, is it still not doing it?
i just uploaded the pfp i wanted to 7tv as a still 
Just loaded and I can login again, not sure what caused it
oh ok 
Is colours on names gone for April ?
are names still janky
i just pushed another fix, was an issue where some requests got stuck in an eternal loading loop
alright
will take like 10-20 mins to deploy though because we had to build imagemagick from source
but we're just removing imagemagick now
gonna be using the emote processor in v2 starting today

timing kind of sucks but there has been a lot of growth in the past few days and some of these older systems are no longer keeping up with the load
v3 will fix it though 
you're getting one big element of v3 early i guess as a result
this also means things like webp / avif uploads will start working again, but we're gonna ask people not to reupload existing emotes until versioning is out

i cant upload emotes PoroSad

7TV emotes are not working on VODs for me. I just tried another web browser with exclusively bttv & 7tv installed. They work fine on live channels/chats.
Advice: the 7tv addon in FFZ works in VODs, you might want to get that
bttv conflicts, just use 7tv and ffz together
devs, i think something is not right with my badges. im subbed for several months now and im not getting any badges
well, i dont care that much cuz Founder one is still chad
if you renew manually i believe theres an issue that causes the dates between your resubs to be incorrect. i'll be fixing this for everyone in a few days, though i can respond to individual requests in the meantime
i bought first month, skipped one and renewed, now it is on auto renew, but i lost track how many months i have
i already fixed this once but i think the payment processor changed their api 
so its borked again 
are translator badges planned btw? i would like one
yea we'll have a translator badge when the translation programme launches officially
If this bug is individual, u don't have to care about it
if it's not, gl solving it
i just need to run a script fixing the dates, it's fine
Trying to upload a gif for my profile pic but the submit button is non-responsive. Any ideas?
The gif is <5mb and 256x256
i just made a gift-sub to a channel i moderate and i dont know whether it has been received or no. i already charged 4EUR on my card
bruh
Hi, just to continue with the topic I mistakenly posted in #general, it looks like FFZ tooltips overrides 7TV's tooltips
I tried to uncheck most of the options, but it still mainly shows FFZ tooltips
What's the name of the person you gifted?
Dreamocell
Doesnt seem like that person received any gift, whats the name of account you used to do it?
sorry for the delayed response i wasnt able to check earlier
I have this on most of emotes
Anyone know how to fix it ?
Anyone?
no 
what you're uploading probably doesn't fit. The limit is 2.5 MB
there's no proper feedback if it fails on the current UI so if it's taking ages you can assume it failed
Ah okay thanks. This needs to be updated then
yea
we're building a new site so all these issues will be addressed there (preview https://7tv.dev)
Nice keep it up 
My name is no longer colored on twitch and the badge is gone
by any chance did you subscribe via paypal and then use paypal's interface to cancel?
ya
not sure if you saw the red text after subbing, but it is stated that this leads to the immediate revocation of perks
i subed for 1 year
the correct way to halt renewals is via 7tv.app/subscribe and then to hit "do not renew"
i'll have to send you a refund, one minute
Download the emote then upload it to discord manually
so far there is no automatic tool for it
can someone help me understand what I'm doing wrong? existing 7tv emote is on the left, the one I uploaded is on the right. I made my canvas 384x96 and the actual png looks like the emote on the left in terms of the white space, but after uploading to 7tv I'm getting all of that white space at the top
iirc the max width:height ratio is 3:1
@lavish shard so making my canvas 288*96 should fix it?
i think so

๐ ๐
Are there any perks with gifting subscriptions? Hidden name colors or anything?
does subscribing give more emote slots? 
no
That's such an ugly emote
wide, low-res, blurry ๐ณ with no alpha channel
It's already super scuffed
the new version is slightly less scuffed
either fully de-scuff it, or scuff it more
there is no middle ground
Uploading webp as zero width did this? https://7tv.app/emotes/624b3f367aa304469d1343ad how fix? 
oh its there now, just took a bit to appear 
apologies in advance if im being dumb! I'm trying to upload a gif emote and instead of uploading properly it shows like this
tried gif, webp and png formats w no success - filesize should be well below maximum limit too
tried a diff gif and a non-animated png and only the png worked so wanted to ask if there's an already-known hiccup in gif uploads (since you guys were apparently tweaking it a couple days ago)
ohh did not know it did that - will wait and be patient then tysm 
Yep, waiting did the trick so I was just being impatient! tysm again 
hey guys can someone help me with color change nickname in twitch?
You need to be subbed on 7tv to use the name paints if thats what you mean
Top right in 7tv page
Dreaming 
but my nick is still black
You have to wait up to 10 minutes after equiping for it to show
quick question : if i enable Chatterino Native Host, does the option on bttv Auto-claim Bonus Channel Points is still working in background ?
ask bttv or chatterino
isnt 7tv the same grp as chatterino ?
No, and the native host replaces the chat box, so I don't think the auto claim would work
as I'm pretty sure BTTV just hooks the button and triggers click events when it detects it
im still getting channel points but idk if it claim the bonus or not
ill see
ty
the problem is that chatterino hides the button
If the original chat was kept loaded behind it, it would work
I just use a userscript instead of BTTV for auto points claiming
it doesn't
thats what I was saying before
That why I said "if" and "would"
ty for answers
how do i change my name color after i subscribe?
Gold Coat hanger top right on 7tv website
hi im getting a bug, some days ago i tryed to rename "NOOPERS" to "no" but now i cant remove that emote . it steal appears in chat if someone type no
have you tried refreshing
what's the name of the channel you're trying to remove it from
ilgabbrone
are you acting as an editor?
yea I see you removed NOPERS from your own channel earlier
yes i'm editor
yes but do you have the channel selected
yes but are you currently acting as an editor of them rather than your own channel
is what he's asking
it should look like this, with the name of the edited channel under yours
yes im in
uh
now maybe works
when you remove an emote without acting as an editor first
it always removes from your channel
not the one your viewing
@fair dragon you might be able to get more answers here; https://discord.gg/5DBVFXUu
Where can i request 1000 Emote-Slots?
you can't the maximum we will give out to any given user at this time is 400
depending on certain factors
wheres my 1000 emote slots?
im a loyal 7tv enthusiast!!!
Okay, so may i have the 400? I can provide my twitch etc
Just curious where to apply for that
how do people need so many slots
i need them to satisfy my chat 
"need"
I used to have 25 from FFZ and 15 from BTTV. Now I have 7tv but I've already filled all 250 slots. Why does 7tv impose such a harsh limit? ๐ญ
if i uploaded an emote and the preview + 3x of it is busted, should i just reupload it?
no, it will show after a bit. I can see all size previews
thanks might just be a browser issue on my end
I think its the new processor being used. not something on your end
So where can i apply for 400 Slots?
I've had this weird "bug" for a while where no matter what, the Caret navigation in my Twitch chat will stay in a "neutral" position, regardless of me typing a word. Meaning that I'll inevitably type the word in reverse.
As well as my Grammarly has been acting up on Twitch, which I believe is due to the issue stated above ^^
Has twitch done any updates regarding how chat works? Cause even disabling all my extensions these things do still occur and it's been quite irritating if I wanna correct a quick mistake or something.
hi friends! i am unable to upload an emote and it says " {"status":400,"message":"Bad Request (Whatever you uploaded it aint no image.)","reason":"Whatever you uploaded it aint no image."} " when its a gif thats 35kb
check the property of the file
what's the file type
also you may try upload it to your personal discord channel and see if the file works properly
its a gif. and it is within all the limitations listed on the website
its a gif. 35kb.
well clearly the system doesn't think it is 
widehard english
inb4 it's a mp4 with the extension changed to gif
like a "gifv" or whatever
also are you able to see the emote in the preview window?
it is not.
do you mind sending the file here so i can check it
try this one
i just put it to ezgif and download it without any modification
can upload it to 7tv
Thank you so much friend! โค๏ธ
This, anything known regarding it. It's like, really odd.
alright what the fuck is this
rare exclusive non-reproducible bug 
Bug with bttv, usually fixed by unistalling bttv
Installing it in ffz is usually the best 
fair enough
Wait is it not the same bug as the heart one 
Yeah it was a โ ๏ธ most of the time
To install it in FFZ it's here 
actually I think bttv and ffz render them as emotes
if I had to guess it must inject the emotes into the message before rendering and confuses 7tv
when it looks for twitch emotes
possibly
it probably just has to do with when we hook different methods
like if we hook render before bttv
but the message event after
idk if you've ever seen sometimes when people cv paste copypastas with emojis
it pastes :emoji-name:
even though it was actually just the emoji
yea but like
does it have propper slicing on the emote
or does 7tv not render twitch emotes that way
like how irc returns from char 5-8 is x emote
it infers twitch emotes from the message component data
am I missing something or there's no button to just
remove the animated avatar on 7tv?

no i forgor to add one then got caught trolling
๐
itll be there on the new site though with the rest of the user profile settings stuff
as a temporary measure you can either upload a static gif or change your twitch pfp (tho that won't work on all platforms)
yeah I was just about to do the static gif
i have to make a few updates to the old site during the transition period so maybe i'll add a remove pfp button 
hey, I have this weird issue where my name paint doesn't show up in a certain chat, specifically toodnab (idk if this is a bug or, but can it be looked into?)
maybe it's me being
i wouldn't be surprised but its kinda odd and I can't seem to figure it out for the life of me
Hey, can somebody tell me how to turn off the finger emoji next to emotes & links when using 7TV?
Cant find anything in the settings
really annoying
remove the bttv extension if you have it installed
this bug seems to be something that bttv does to messages
before 7tv reads the component data

hmmm thats unfortunate, i need bttv as well ๐ญ
you could try the ffz extension
it has most of the features bttv has + quite a few more
Im not using bttv for emotes, I am using it for moderation
not a fix by anymeans
but you could try chatterino
its a standalone chat application
If you use chatterino, get the 7tv fork from the 7tv website
For 7tv emotes on chatterino
Well I don't want to run an extra application, and yeah I use bttv to highlight keywords and all the bad stuff, not gonna disable it for some emotes ๐
maybe one day the extensions will work together just fine ๐
pretty sure you can add highlighted words with ffz as well
^ you can
thats pretty unlikely
bttv has been fairly hostile towards us
we've tried to fix things and integrate but they dont like our ToS
(what I think they really dont like is the fact that we're undermining their revenue for bttv pro, but hey you didnt hear that from me)
forsen
forsen
forsen
I used to be subscribed to bttv pro, but I disliked how restrictive they were with the personal emotes, since then I unsubbed and I've maintained my subscription to 7tv.
So yeah, I totally think bttv are very hostile for that reason and more.
can someone pls remove my pfp
I dont think I can

@earnest roost dinkdonk thank you
you can either upload a different gif/still on 7tv or upload a new pfp to twitch
i can't spam emotes anymore with the ctrl + enter, someone has an idea how can i fix it ? i tried to uninstall / install the extension but nothing
see #faq
ok ty, so its due to a twitch bug if i understand it correctly ?
it's because twitch changed the message input box
so i guess my friends are lucky coz they can still do it lmao
thanks for the answer!
How can I buy a subscription if I can't buy it in Russia?
our current payment processor is unable to process transactions in russia at the moment, though you can still get gifted
Eh, as always you want something, but you don't get it
https://gachi.gay/PDGke
paint not showing in chat idk if its everyones paint but mine no show and its selected
#bugs-and-stuff happening for me also
Past month ish now
it was working like an hour ago aswell
I've tired turning Extensions off, turning name paints off in 7tv and on again nothing... just have to refresh like 18 times for it to randomly work
its working again
i made the endpoint respond too fast
the paints are getting generated before the extension is fully loaded in
which is resulting in an error
will have to push an update to the extension
ok ok
hey i have a question how does allow sending the same message twice work
oh ok
Can I block certain 7tv emotes? I watch a stream where a ton of chatter's names are turned into emotes, it's hella confusing
cant really do it in Twitch itself
but you can filter messages in Chatterino
Ok, thanks pizza!
i pressed ok and it started downloading anyway 
can someone tell me why when I subbed today, I only have 3 paint colors? My friend who has been subbed for a little bit has tons
am I doing something wrong?
you get more each month your subbed
they're released monthly
to current subscribers
When you sub, you only get the paints available for the current month
So far, there is no way to obtain past paints
that's a shame. I really wanted "dreaming"
Hi i have a question, is there a option which i can use to transfer all added emotes from one channel to another one?
not yet
There is none for the current site
but there will be an Emote Set feature in the v3 update
When will be that update?
HOOOLY
But like some period of time like 1 week, 1 month, half year? Because idk if i should wait or just do it mannually
likely within the next month
I see, thanks for help
but I would do it manually, there's not a concrete date yet
Okay
is there a way to get a transparent chat but with 7tv 
Wait stream elements works with 7tv now

i recommend using chatis, you obviously have 7tv badges + you can see paints on the chat https://chatis.is2511.com/
Is increasing the limit for partners above 250 still halted until v3 comes out? I have a humble request and I can pay for it in gifting random 7tv subs to people 

I tried uploading a zero-width emote but it looks like it's broke the transparency. anyone had this happen before? does it take some time for it to render or something?
my gif
what the 7tv one looks like https://cdn.7tv.app/emote/6254bed86e0665dc19505a27/4x
no sure what the issue is
can you send the link to the emote?
the one u sent is unaccessable
i don't have 7tv Subscription but from what i can tell it's just a black square on 7tv instead of transparent
it doesnt work in chat
you sure the original file have transparency?
i have
under it
original file is this one
how did you do it?
i'm gonna try a reupload
i will try to upload it
if it works i will transfer it to you
upload it faster
@lavish shard can you try uploading as webp?
just to confirm if theres an issue with transparency at encode time with all conversions or if it's only with a gif as input
gif transparency is not really a thing so want to make sure. could be an implementation error
my other tansparent gif works, so i think it the issue with the file
1 sec

i tried to export it again as 128x128 and it also didn't work maybe i messed up some setting
hopefully d0nk's works
seems to be stuck on pending, dont think this one will work
it works
yeah looks good

alright so it was an issue with the file in the conversion
not sure why exactly but ig just a quick convert to webp solves issues like this
i uploaded other emotes and they seemed fine
https://gachi.gay/m_v_i
it seems quite big
Ok Anal toe you can transfer ownership to him because I do not know how
atleast i know now i'll convert it to webp if i get this issue again
update your chatterino
pls transfer to me when you get a minute 
How do I make it so that I see 7tv emotes from within OBS?
as a chatbox on stream or on obs itself to see chat on obs? 

i would suggest the streamelements version of obs, it should have its own chat with ffz intergrated, dont quote me on it but thats what i remember
If you go into the chat widget you press "non-moderation settings" then press ffz control centre > add-ons >7tv > enable

But make sure ffz is enabled in obs settings aswell
perfect, thank you!
Can anyone help me with claiming an emote made from a gif i made
No rush, but any mod available can DM me or just reach out here and ping me
if it was someone that uploaded something that was yours you can use the report system
๐
or something in general use the report system



interesting...
thats what ive heard that you can use that but you could dm one of the mods listed here in the server
๐
DMing feels so weird, i'ma just chill here for a bit until someone is available. not a big rush
๐
๐ค ๐ @mods
use the report system
I might be slow, but how do I install this? is this like an extension like betterttv?
Yes
go to https://7tv.app/ and click the download link according to the browser you are using
oh ok, heading over to the chrome store right now thanks
thanks, it was hiding hiding in plain sight lol
where?
Its the red flag top left on the emote
o ty
Don't report gigachad

i cant get the emotes to work on my stream
do you mean you cannot display emotes on your stream?
If you're using the twitch dashboard it wont work, use the popout of your own chat
use that or download chatterino from the website 
yeah the new version of chatterino7 is really nice
๐
are the servers overloaded?
taking time to process the emote
i see
ty for the help
i need help 
can you change the creator on a 7tv emote
like if i made an emote can i make it so it says that another person made it?
A 7tv mod but im not sure if they're still doing that
oh ok thanks :)
you can report your own emote and ask for an ownership transfer
anyone else having issues with name paints not showing in chatwindow
it works for me
what browser are you using, and what other extensions do you have?
Chrome
bttv maybe the issue here, try disabling it and see if it works
any issues = bttv 
paints no showing up is an issue with the way the extension loads
how do i fix it
you dont
BTTV shouldn't be problem
yep
thank you for info
youre welcome
i am
half the time it isn't showing up anymore.
Did twitch patch the double message sending? Seems doesn't let you double send same message with 7tv or chatterino
seems like it
Hello, how do you activate 7TTV in the chat so that my viewers can see it?
How do I have it and that in case my spectators have it activated the extension they see the 250 emotes that I already have in my approved account
@tropic tundra If your viewers already have 7tv downloaded and enabled, they should be able to see the emotes you enabled in chat, without manually activating anything else
And how do I enable it in chat?
you dont have to enable anything at Twitch
once 7tv is downloaded and enabled in chrome, you will then be able to see 7tv emotes in chat
I downloaded the extension and I go to my chat and I can't see it
im in your chat and i can see emotes
go to chrome://extensions/ and double check if you enabled the extension in chrome
Sure from FrankerFazer and Better TV but not the ones from 77TV. I'm in my OBS chat and it doesn't appear
It's weird because I have it as you say and look at my chat in OBS
Sure from FrankerFazer and Better TV but not the ones from 77TV. I'm in my OBS chat and it doesn't appear
OBS doesn't natively support 7tv, enable the addon through ffz control center
I'm trying to find what you tell me but I can't find it Anatole





๐








the faq works








