#help-old

1 messages ยท Page 79 of 1

waxen bolt
#

oh thanks

slow thistle
silver glen
#

thats twitch itself

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ffz has a "fix" currently employed for that with toggling it to be i think experimental?

karmic saddle
#

just subbed, got a question

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do i only have 3 paints

fresh seal
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You cannot get the old ones unless they come back, so you will just get the new ones from now

karmic saddle
#

aww

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thanks for the info

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how often do we get new paints

sullen hinge
karmic saddle
coral echo
#

Idk kev

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Twitch making unasked for features yet again

pine meadow
#

hello friends

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im sure this has been asked a million times

coral echo
pine meadow
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can i add 7tv e potes as a mod to my friends channel

coral echo
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you need to be added as an editor

pine meadow
#

on twitch or 7tv>

coral echo
#

on 7tv

shrewd tapir
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7tv

pine meadow
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thanks homies

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i appreciate it

coral echo
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btw the place you add editors is on the profile page

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below the pfp

pine meadow
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got it you guys are the best

coral echo
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Okayeg ๐Ÿ‘ thanks

dapper ferry
#

why did bubblegum change slam

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1 before

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another paint ruined xqcDespair

earnest roost
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you probably just changed your twitch color Apu

dapper ferry
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why would i if im using 7tv paints

earnest roost
#

that paint specifically blends in with your twitch color similar to the metallic one

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though what youre experiencing seems to be a rendering difference; perhaps you have the Dark Reader extension active?

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or similar theme-changing extension that acts globally. I know dark reader is the most blatant one

dapper ferry
#

i guess some ffz colouring features didnt load which made it change veiHmm

earnest roost
dapper ferry
#

yup that was it lol

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fixed PoroEZ

coral echo
#

weeb poro in chat

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yikes

dapper ferry
coral echo
soft steeple
#

FeelsDankMan is there a way to reset an alias on an emote

sand summit
#

leave the name blank

soft steeple
#

omg thank u

sand summit
lusty tangle
#

Will they be getting fixed? Sorry never checked back for response (4 day later reply FeelsDabMan )

sick flint
#

hello, I've been trying to switch my 7tv subscription to a new card but it keeps charging on the old card. I just tried cancelling but now i can't resub until the subscription ends.

earnest roost
earnest roost
sick flint
#

I tried changing it before (from a visa card i don't use anymore to a Mastercard) but it still is being charged to my visa

earnest roost
#

@lusty tangle @noble falcon dates fixed, badges should update in the next couple hours Okayeg ๐Ÿ‘

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i apologize for the delay, it's been a busy week

hollow compass
#

@earnest roost I know you busy, sorry for the ping, a few days ago my 7tv sub renewed and I was charged twice for it, I don't mind the double charge as long as I get 2 months subscription, so I guess my question is if you could verify if my sub shows to be for 2 months or not.

swift jacinth
#

Why are ban messages showing twice?

coral echo
#

What extensions do you have installed

pastel eagle
#

possible to show name glow within the chatterino given via 7tv.app ?

tulip solstice
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not yet

silver glen
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we got no active chatterino dev rn

coral echo
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Zneix

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pepeHands ๐Ÿ

tulip solstice
#

I miss rainbow dash pepe guy

pastel eagle
#

soon B_Hearts

kindred chasm
#

How to emote much Madge

sullen hinge
#

you type emote

kindred chasm
#

smoketime yoink

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Madge limit emote me 300/250 or 400/250

spare iron
lament dust
# spare iron what?

I think they want their emote limit increased or something ยฏ_(ใƒ„)_/ยฏ

kindred chasm
spare iron
#

ok

sullen hinge
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ok

fresh seal
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ok

kindred chasm
#

I wish more emote add Smadge

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250/250

sullen hinge
kindred chasm
sullen hinge
kindred chasm
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Hmm If we are accepted, what is the limit of emote

gaunt ruin
#

How do i change my method of payment for subscription

sullen hinge
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of course you'll have to cancel the sub aswell for the sub to end

sullen hinge
gaunt ruin
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thank you ๐Ÿ™‚

amber spruce
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PagMan could i get more slots too

spare iron
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no

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not manually anyway. there will be a way to increase your slots by performing certain tasks

spare iron
kindred chasm
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We were accepted

spare iron
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for streamers with high enough viewership u can get one upon request & if a mod wants to follow up on it

spare iron
kindred chasm
spare iron
#

to be honest man, I don't really get what you're trying to say. But just wait for a response from Marc OKmate

spare iron
kindred chasm
#

My English Pepege

lavish shard
lament dust
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Can I get 420 slots, I have average 0.2 viewers :D

kindred chasm
#

I gave up emote

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@sullen hinge

lament dust
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Marko is typing...

unique bridge
#

Hello, would like to ask for a help, Allow sending the same message twice is ticked, still i cant send same message multiple times...

spare iron
amber spruce
restive gazelle
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why does 7tv make emotes so damn big and how do i make them normal size

shut magnet
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hello i paid 16 march but i dont see bandage or name color i use frankz addon i have activated addon 7tv

sand summit
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click the gold hangar on 7tv.app

shut magnet
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i have all -.- 6 days without

sand summit
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have you tried different browsers or clearing cache

shut magnet
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yes with chaterino and other browser not showing

tulip solstice
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Chatterino won't show paints at all because it's not supported yet

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eventually you will, but it has to be updated

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Type in your chat, and I'll see if I can see your paint

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I probably can

shut magnet
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-.-

sand summit
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chatterino should still show the badge if you are using the 7tv fork

shut magnet
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i use twitch chaat normal and dont worked

tulip solstice
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Hmm yeah it just shows up yellow for me too

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What web browser?

shut magnet
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Chromium i tesed vivaldi and edge but dont work

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and i payed with paypal

tulip solstice
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Why are your fonts so ugly?

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There's no font smoothing in any of your screenshots

shut magnet
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browser setting XD

tulip solstice
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but why?

shut magnet
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It doesn't matter, it doesn't help me with my problem, I paid and I didn't have the service for 6 days?

sand summit
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i think the issue is that iyou dont show up as a subscriber on 7tv @shut magnet

tulip solstice
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that would explain it

sand summit
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you should have a gold subscriber role

shut magnet
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sure wait

sand summit
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its odd that he can still access the cosmetics menu

tulip solstice
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nah I can too

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I can change paints and badges

sand summit
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oh

tulip solstice
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even though I'm no longer subbed

sand summit
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EZ well i wouldnt know

shut magnet
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look

sullen hinge
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Interesting, @earnest roost ^

coral echo
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Scammazed

sand summit
#

FeelsDankMan any translators

shut magnet
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oh sry i switch eenglish is german sry

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XD

sullen hinge
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That's a receipt for a 7tv sub

tulip solstice
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Pepege๐Ÿคณ google translate it

coral echo
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Its literally a receipt wdym

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:donk:

sullen hinge
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FeelsDoknMan guys

fresh seal
sand summit
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i dont use paypal Shrugeg

shut magnet
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have not creditcard ^^ paypal is only option for me

coral echo
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I dont think you have to be a genious to figure that out

sand summit
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FeelsDankMan im not a genius

coral echo
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Holy how did i fuck that up

shut magnet
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i can send admin transaction umber i dont scam really

sullen hinge
coral echo
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@earnest roost ANSWER YOU FUCK DinkDonk

shut magnet
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okey thx i hope fast 6 days without wonderful colors FeelsBadMan

tulip solstice
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the transaction probably didn't go through on 7tv's side or something

shut magnet
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FeelsBadMan

spiral gulch
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yo why Allow sending the same message twice doesnt work guys?

fresh seal
#

Think Twitch broke it

spiral gulch
elder ginkgo
#

new to using 7tv, but couldn't find anything in the settings, wondering if there's something on my end causing issues with the moderation sliders. After a random amount of time, this black bar will appear over them. While standard user messages work just fine, users that have been marked as suspicious seem to "override" the sliders. In some instances I can't use them at all, in other instances it'll react to one well below (in the screenshot above, I was attempting to slide the top one, while it was the bottom one that moved). This has happened on multiple channels I mod, it doesn't seem to be tied to one specific stream.

This is an absolutely amazing feature as a mod so I'd like to keep it, but unfortunately I can't forego twitch's suspicious user setting. If it's relevant, browser info is also attached.

Thank you for the work y'all have done on such a wonderful system, and thank you in advance for any help! ChillBar_bow

amber spruce
#

gah damn that is quite the essay

sick hound
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Hello. I subscribed yesterday to unlock the gif avatar but it doesnt seem to work.

I uploaded it on the Animated Profile Picture section and it seems to work on the 7tv page but not on Twitch. Any ideas?

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Downloaded the plugin for chrome aswell.

sick hound
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Worked, thanks!

sick hound
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Well - it worked but now it doesnt work again. Thats weird

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<@&869757677440475178> would be nice if you can look into it!

halcyon walrus
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What

earnest roost
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@sick hound did you change your profile picture through twitch.tv recently?

sick hound
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No.

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Havent changed it since christmas.

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Like i said - it worked, but just for like 20 Minutes or something.

earnest roost
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oh right that's normal, cosmetics were turned off for a bit

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should come back in a couple mins

sick hound
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Aight, thanks.

earnest roost
vestal marsh
#

Hey there! The streamer I mod for is having this arrow show up in the spaces between emotes. I'm sure there's some sort of setting I can tell her to fix it, I'm just not sure what. Any help?

velvet epoch
#

tell her to disable/uninstall the bttv extension

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and refresh

warped lake
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It may be a bug with bttv and 7tv conflicting if he has both enabled

vestal marsh
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Alright I'll tell her to give it a shot, I'll let you know if it works. Thank you!

warped lake
#

Hmm should we add bttv/7tv confliction to #faq ?

vestal marsh
#

That worked! Thank you again!

vestal marsh
#

Okay just kidding the arrows are showing up again

vestal marsh
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And apparently the arrows aren't there all the time. Just in random instances now.

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example

vestal marsh
lavish shard
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what other extension does she have?

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make sure to refresh after disableing bttv

vestal marsh
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Probably just ffz and 7tv active right now I would assume. When she initially disabled bttv the problem resolved but now it's just in random instances with emotes, you can see up there it's not all the time now.

lavish shard
#

maybe try Just have FFZ, and install the 7tv and BTTV addon through ffz
but just having ffz and 7tv should not have any clashes Hmm

vestal marsh
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I'll let her know to give it a try. Also, read the #faq channel and saw how to enable 7tv through streamlabs obs. What about the streamelements OBS extension? Any help there?

vestal marsh
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Okay so she did refresh after disabling bttv

warped lake
vestal marsh
dusky saddle
#

how do i cancel my subscription?

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i dont have the money to continue

thin canopy
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Is there a way to add tags to the emotes after we add them?

lavish shard
dusky saddle
#

thank you

exotic bear
#

I'm currently doing my taxes and in all technicality the 7TV subscription is a tax write-off. Is there an area to see purchase history or do I need to go off bank statements?

earnest roost
exotic bear
#

Tax time is scary as is, anything to make it easier is welcomed. NODDERS

earnest roost
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ApuApproved there's a plan to improve the interface for managing subs yea, i sent them to your email anyway though

exotic bear
#

Danke

tulip solstice
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writing off emotes pepeLaugh

earnest roost
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Ig if you're a streamer with a registered business it can make sense Apu

willow ferry
#

you'd be stupid to not write off anything that you legally can

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imagine holding integrity with taxes

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come on

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irsO incoming audit

exotic bear
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Oh yeah I write off everything I can

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It's a nice cushion when you don't actually get anything back from taxes and instead they take away.

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Especially in the long term for bigger purchases.

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Even clothes can be written off most of the time if they're bought with the purpose of being worn on camera. insayn1Shrug

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Can't make content naked unless on very different sites insayn1Shrug

sand summit
tulip solstice
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but keeping track of everything is a nightmare

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taxes are such a pain

wicked sun
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Hi just wondering if 7ttv emotes are able to be seen on mobile

sand summit
#

You can use dankchat, chatsen, twitch mod

sand vigil
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Hello, how can i get emote transfer?

sullen hinge
granite arch
#

How fix?

earnest roost
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but with a different ID. Did someone else hold your name before?

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Seems like that account has since changed their username though; I'll go ahead and manually update it so it should now work for you

granite arch
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@earnest roost yes

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@earnest roost me use 2 account

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@earnest roost tnx worked

spare iron
#

@granite arch in the future, don't ping someone multiple times when not even a few seconds have passed please. thanks

willow ferry
#

@spare iron but

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@spare iron why

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@spare iron ๐Ÿค”

spare iron
willow ferry
#

@spare iron ๐Ÿงฝ

coral echo
#

@spare iron i ne

proper root
#

@spare iron true

sullen hinge
#

@spare iron true

coral echo
#

@spare iron true

fresh seal
#

@spare iron true

spare iron
#

@willow ferry cmonPing
@coral echo cmonPing
@proper root cmonPing
@sullen hinge cmonPing
@granite arch cmonPing
@coral echo cmonPing
@fresh seal cmonPing

coral echo
#

@spare iron bruh Bruh

tulip solstice
#

Sadeg I didn't get pinged

wet python
#

@tulip solstice tf

quaint pivot
#

hey, how to enable emotes on stream replay?

spare iron
quaint pivot
spare iron
spare iron
#

you're welcome :)

uncut kernel
#

How can i become more than three nametag paints?

coral echo
#

to get more paints you have to wait till more are released

uncut kernel
#

a friend can choose between 7 nametag paints

coral echo
#

he's subbed for longer then

uncut kernel
#

oh okay thx

coral echo
#

i for example have 15 paints

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wtf 15

lament dust
lament dust
silver glen
smoky ridge
#

how do i get the multi color names

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i have already subscribed but cant seem to figure out how to change it

sand summit
#

gold hanger top right on 7tv.app

polar plume
#

whats the name of this paint?

fresh seal
#

anniversary

polar plume
#

and how can i get it?

fresh seal
#

Had to be a subscriber back I think in Feb

polar plume
#

okay

fading oracle
#

i updated 7tv animated profile but it is not showing up on twitch

sand summit
#

wait 10 mins

fading oracle
#

i uploaded it for like 3 days

sand summit
#

if it still doesnt show then log out and back in on 7tv

fading oracle
#

just relogged thx for the help

sand summit
#

should show up in 10 more mins

fading oracle
#

๐Ÿ™‚

sand summit
#

this will be faster in v3 i think

silver glen
pallid flint
#

Hello, how can I change my namecolor with 7TV?

lament dust
pallid flint
#

ah I need to sub. Thank you

lament dust
#

yep

thin canopy
#

I guess it just downloads the webp and converts to support discord? checking into implementation now

#

Anyone try it before?

tulip solstice
#

they misspelled NMP ๐Ÿ˜ญ

sand summit
tulip solstice
#

how does it get stuff under 256kb though?

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if we could use avif, it would be fine

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but like, if they have to be GIF, no shot bucko

lament dust
#

he's usually on at this time, is he touching grass ๐Ÿ˜Ÿ

sand summit
thin canopy
#

imagine touching grass pepeL

sand summit
#

it doesnt work

thin canopy
#

fkin discord

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thanks @sand summit

forest elk
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It never handled webp conversions. I'm shutting it down because discord is making messages a privileged intent

thin canopy
#

Ah I see, thank you @forest elk

lament dust
#

OH YEAH

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I forgot about that

earnest roost
#

discord technically lets you upload webp files as emotes, but it won't handle animations

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generally this is an issue because 256KB for a gif is extremely restrictive

thin canopy
earnest roost
#

it's plenty for an image in WEBP/AVIF formats, most emotes on 7TV comfortably sit below 256KB even at the largest size. But as soon as you convert to a gif it'll usually balloon to megabytes, since gif sucks

thin canopy
#

I don't understand the reasoning behind not supporting webp by discord

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or rather i dont know the reasoning either, but im curious as to why

earnest roost
#

Their proxy cdn doesn't support animated webp, i guess that's the reason

thin canopy
#

Ahhh

earnest roost
#

Somehow billion dollar company won't just get someone to fix it

thin canopy
#

Time to get hired, implement it and resign wickedSTEER

#

C'yall in 6 months docLeave

lament dust
spare iron
#

I think u cant even upload webp emotes through a bot OMEGALUL has to be manual

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last few times its just been returning error for me

lament dust
#

I went to a dev panel and the fucking staff dev members didn't know how to change user perms OMEGALUL

#

such a shit show

urban canyon
#

can I somehow buy a subscription from Russia ? peepoSadDank

earnest roost
#

currently not possible due to credit card companies ceasing operations in the country Apu

#

you can get gifted though.

urban canyon
graceful igloo
#

I have a couple questions, even tho i read the FAQ and Rules i forgot them and can't find what i wanted to know, do i have to make my emote public so it can be used in other streams? and How long does it normally take to be confirmed? Ty for your time.

sand summit
#

it must be public to be found in the front page. if you provide someone with the link to that emote they can add it if it isnt public. to be apporved just depends on weather or not a mod is checking the queue. in my experience it about 1-30 mins

livid wedge
#

I am trying to upload a GIF as an Emote and am getting {"isTrusted":true} as an error message. May i know what am i doing wrong premierThink

amber spruce
brittle valve
#

Hi guys bigpeepoHappy i'm editor of Siormax Channel, my wish is to increase the maximum cap of the emotes to him, is it possible? Prayge

sullen hinge
sullen hinge
willow ferry
#

istrusted is a myth

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it never existed

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it was a figment of your imagination

granite arch
#

forsenInsane NOOO

granite arch
amber spruce
#

how many frames can a 7tv emote have?

tulip solstice
#

I don't know if there's a hardcoded limit

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it's just a matter of file size probably

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Some GIF exporters don't seem to like more than 500 frames

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but if you can fit more in a gif that's smaller than 2.5 mb, go for it

lavish shard
#

2.4 mb gif of a single pixel

lucid pivot
#

i cant see emote on certain channel
already remove the extension and add it again
but still cant see the emote, elp

wicked yacht
#

Yo, I recently cancelled the sub, Am I able to resume the sub? Or do it just continue if I resub after the expiration?

spare iron
#

I think v3 will have 1000 frame limit. idk what it is now

spare iron
wicked yacht
#

Thanks for the reply. Would It still count the months and keep the name colors?

tulip solstice
#

Yes, if you don't sub for a month, you'd only miss out on any paints that were available during that time

spare iron
tulip solstice
#

Technically you'd only have to sub every other month as long as your sub overlaps 2 months

#

and still get all the paints

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@earnest roost ๐Ÿšจ glaring oversight tf

earnest roost
#

well i mean stonks

earnest roost
wicked yacht
supple quest
#

can someone help me; i cant edit my friends emotes eventho he added me as editor. How does that work? Thinkgi

tulip solstice
#

lol

#

TBH there's no reason for anatole to change it

#

surely v3 will add that

#

There should be a rank-up system for gifting, similar to what twitch has, but it would actually give you cool stuff like paints

#

I think a paint lootbox would be hilarious

#

imagine CS:GO but for 7tv cosmetics

earnest roost
#

GabeN CHILLS

upbeat briar
#

Can someone help pls. I have 1 years sub but my account says:
Badges
You do not own any badges. Subscribe to get some!

hollow compass
#

@earnest roost sorry to bother again, but I was charged again for my subscription even tho I was charged for it 2 weeks ago twice, so that's 3 times I've been charged this month, with one refunded last time I mentioned it

willow ferry
#

BASADO scammed

earnest roost
#

if you can confirm this still happens after refresh i'll look and fix

drowsy sun
#

How do I remove my saved credit card from the 7tv ?

strong pine
thin canopy
#

I'm trying to upload an emote and I'm getting an error

#

maybe from the _ in the tag? not sure -- probably unrelated

lavish shard
earnest roost
#

the old site expects emotes to process in under 30 seconds, which isnt always the case for more complex animations

upbeat briar
earnest roost
#

ApuApproved alright i'll look and fix that for you

upbeat briar
#

thank you. i appreciate it

keen tide
#

is there more criteria behind the scenes besides the straight up file size number? I keep getting the error that the filesize cap is 2.5 mb when the gif I am trying to upload is quite clearly below that.

#

I finally got it to work after cranking compression on the gif up to the max to get it down to 2.14 mb so I think it's either rounding up or the limit isn't actually 2.5

placid charm
#

it's 2.5

#

windows just lies

thin canopy
#

I swapped out of impersonating/ editor mode and tried to reupload then and it worked SHRUGGERS

#

maybe coincidental

earnest roost
#

This isn't a channel for issues with twitch in general

proper root
gloomy bolt
#

just tried making an emote for the first time and this happened

spare iron
#

Hmm token

#

@gloomy bolt try re-logging in

gloomy bolt
#

I ain't logged in

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lol

inland warren
#

this hasnt been workig for me

wary aspen
#

also i don't think you can have an underscore in a tag

dapper ember
inland warren
#

ah

gloomy bolt
#

ok now how do I edit tags after I made an emoji

willow ferry
gloomy bolt
#

well crap I wanted to add a special username tag so I can find my emojies faster since I don't use my main for 7tv (I don't like giving my main mail away)

spare iron
gloomy bolt
placid charm
#

APU just do 7tv.app/users/'user'

#

without the ' '

snow portal
wet python
#

V3 soon

eternal portal
#

how does the animated profile avatar work? im not seeing anything.

#

i read the faq, its all good now.

sand summit
#

PagStick the faq works

#

PagStick it isnt completely useless

eternal portal
#

thank you anyways!

lapis lava
thorny egret
#

yo pls help how can i remove the animated profile picture? PES_CryHands

lavish shard
#

i think just updating the profile pic on twitch will replace your animated profile pic

thorny egret
#

ty peepoHappyHug

warm badge
#

how to fix this

#

im delete bttv

coral echo
#

?

dapper ember
rotund isle
#

I have this weird problem since this week were if 7tv extension is installed then all the Cheer* emotes are invisibles, I tested and it stop as soon as 7tv is disabled

haughty crypt
#

I need some help. I've been subbed for 3 months and now the 7TV website is requiring Twitch login rather than email/pass, so I can no longer access my 7TV account or change my settings because it is linked elsewhere.

placid charm
#

FeelsDankMan what, it's always been twitch integration

haughty crypt
#

Regardless, I can no longer change anything. Name colours, badges, etc.

willow ferry
#

yea, 7tv has never had email password login

haughty crypt
#

It's been some time since I created the account, just went to change my name colour and noticed.

willow ferry
#

try to refresh your page

#

you're logged in atleast

haughty crypt
#

I have. Cleared cookies, etc.

placid charm
#

dankShrug try logging out and logging back in

haughty crypt
#

Not gonna pay for a service if I can't even use it.

willow ferry
#

I don't see why the signin is the issue for you

#

try force refreshing the page

#

with CTRL+F5

#

and then waiting to see if it actually pulls your entitlement data

#

because you clearly have it, since its on your acc, the sites just not showing

haughty crypt
#

Alrighty, I'll try that now. Haven't done that before yet

#

Yeah, I'm just as confused

#

Worked on Firefox, I'll try on Chrome again

willow ferry
#

@earnest roost L + chromium + firefox is still cool

haughty crypt
#

Thank you @willow ferry

placid charm
#

LULE classic ctrl + F5

random valve
#

who can i contact for payment related concerns for 7tv subscription?

crude zinc
#

how to remove my animated pfp FeelsDonkMan

snow portal
crude zinc
#

FeelsDonkMan its not changing

iron jolt
coral echo
#

i dont see any problems man

sullen hinge
#

StareFirstApril what?

iron jolt
#

nevermind ApuY

wary aspen
#

how do i reset an emote to it's normal alias SAJ

rugged dust
#

leave the alias text blank

wary aspen
#

ty

#

Danki couldn't figure that out for forever

fading sand
#

I'm unable to sign into 7tv or look at any emotes currently

knotty lion
#

wont load 7tv emotes in chatterino so idk if im supposed to ask for help here or at chatterino

snow portal
crude zinc
#

i just uploaded the pfp i wanted to 7tv as a still FeelsDankMan

fading sand
lapis lava
#

Is colours on names gone for April ?

tulip solstice
#

it's just broken right now

#

being worked on

lament dust
#

are names still janky

earnest roost
#

i just pushed another fix, was an issue where some requests got stuck in an eternal loading loop

lament dust
#

alright

earnest roost
#

will take like 10-20 mins to deploy though because we had to build imagemagick from source

#

but we're just removing imagemagick now

#

gonna be using the emote processor in v2 starting today

lament dust
earnest roost
#

timing kind of sucks but there has been a lot of growth in the past few days and some of these older systems are no longer keeping up with the load

lament dust
#

v3 will fix it though peepoHappy

earnest roost
#

you're getting one big element of v3 early i guess as a result

#

this also means things like webp / avif uploads will start working again, but we're gonna ask people not to reupload existing emotes until versioning is out

lament dust
sand vigil
#

i cant upload emotes PoroSad

sand vigil
uneven rock
#

7TV emotes are not working on VODs for me. I just tried another web browser with exclusively bttv & 7tv installed. They work fine on live channels/chats.

lavish shard
#

Advice: the 7tv addon in FFZ works in VODs, you might want to get that

rugged dust
acoustic charm
#

devs, i think something is not right with my badges. im subbed for several months now and im not getting any badges

#

well, i dont care that much cuz Founder one is still chad

earnest roost
#

if you renew manually i believe theres an issue that causes the dates between your resubs to be incorrect. i'll be fixing this for everyone in a few days, though i can respond to individual requests in the meantime

acoustic charm
#

i bought first month, skipped one and renewed, now it is on auto renew, but i lost track how many months i have

earnest roost
#

i already fixed this once but i think the payment processor changed their api Apu

#

so its borked again Okayge

acoustic charm
#

are translator badges planned btw? i would like one

earnest roost
#

yea we'll have a translator badge when the translation programme launches officially

acoustic charm
#

If this bug is individual, u don't have to care about it

#

if it's not, gl solving it

earnest roost
#

i just need to run a script fixing the dates, it's fine

gusty pumice
#

Trying to upload a gif for my profile pic but the submit button is non-responsive. Any ideas?

#

The gif is <5mb and 256x256

thin canopy
#

Is uploading broken again?

#

nvm

#

just took a minute longer than usual to appear

placid hemlock
#

i just made a gift-sub to a channel i moderate and i dont know whether it has been received or no. i already charged 4EUR on my card

amber spruce
wheat lantern
#

Hi, just to continue with the topic I mistakenly posted in #general, it looks like FFZ tooltips overrides 7TV's tooltips

#

I tried to uncheck most of the options, but it still mainly shows FFZ tooltips

earnest roost
placid hemlock
earnest roost
#

sorry for the delayed response i wasnt able to check earlier

quick monolith
#

I have this on most of emotes

quick monolith
#

Anyone know how to fix it ?

earnest roost
#

no docLeave

earnest roost
#

there's no proper feedback if it fails on the current UI so if it's taking ages you can assume it failed

gusty pumice
#

Ah okay thanks. This needs to be updated then

earnest roost
gusty pumice
#

Nice keep it up coolandgood

crisp yacht
#

My name is no longer colored on twitch and the badge is gone

earnest roost
crisp yacht
#

ya

earnest roost
#

ApuThink not sure if you saw the red text after subbing, but it is stated that this leads to the immediate revocation of perks

crisp yacht
#

i subed for 1 year

earnest roost
#

the correct way to halt renewals is via 7tv.app/subscribe and then to hit "do not renew"

#

i'll have to send you a refund, one minute

crisp yacht
#

oh okey thank you ๐Ÿ˜„

#

or can u renew it for 1 year?

lavish shard
#

Download the emote then upload it to discord manually
so far there is no automatic tool for it

vagrant bison
#

can someone help me understand what I'm doing wrong? existing 7tv emote is on the left, the one I uploaded is on the right. I made my canvas 384x96 and the actual png looks like the emote on the left in terms of the white space, but after uploading to 7tv I'm getting all of that white space at the top

lavish shard
#

iirc the max width:height ratio is 3:1

vagrant bison
#

@lavish shard so making my canvas 288*96 should fix it?

lavish shard
#

i think so

vagrant bison
#

ty I'll try that

#

that fixed it cheers mate

lavish shard
vagrant bison
#

FeelsOkayMan ๐Ÿ‘‰ ๐Ÿ’–

wicked yacht
#

Are there any perks with gifting subscriptions? Hidden name colors or anything?

stray sphinx
#

does subscribing give more emote slots? Hmmge

lavish shard
#

no

tulip solstice
#

That's such an ugly emote

#

wide, low-res, blurry ๐Ÿ˜ณ with no alpha channel

#

It's already super scuffed

#

the new version is slightly less scuffed

#

either fully de-scuff it, or scuff it more

#

there is no middle ground

long abyss
#

oh its there now, just took a bit to appear FeelsDankMan

high temple
#

apologies in advance if im being dumb! I'm trying to upload a gif emote and instead of uploading properly it shows like this FeelsDonkMan tried gif, webp and png formats w no success - filesize should be well below maximum limit too

#

tried a diff gif and a non-animated png and only the png worked so wanted to ask if there's an already-known hiccup in gif uploads (since you guys were apparently tweaking it a couple days ago)

earnest roost
#

just wait it's processing

#

refresh in a few minutes

high temple
#

ohh did not know it did that - will wait and be patient then tysm DonkChat

#

Yep, waiting did the trick so I was just being impatient! tysm again NODDERS

fast zinc
#

hey guys can someone help me with color change nickname in twitch?

coral echo
#

You need to be subbed on 7tv to use the name paints if thats what you mean

dapper ember
coral echo
#

Dreaming forsenCD

fast zinc
#

but my nick is still black

coral echo
#

You have to wait up to 10 minutes after equiping for it to show

distant vector
#

quick question : if i enable Chatterino Native Host, does the option on bttv Auto-claim Bonus Channel Points is still working in background ?

sand summit
#

ask bttv or chatterino

distant vector
#

isnt 7tv the same grp as chatterino ?

willow ferry
#

as I'm pretty sure BTTV just hooks the button and triggers click events when it detects it

distant vector
#

im still getting channel points but idk if it claim the bonus or not

#

ill see

#

ty

tulip solstice
#

you get the +10 automatically

#

the +50 bonuses you have to click

#

or "click"

distant vector
#

the problem is that chatterino hides the button

tulip solstice
#

If the original chat was kept loaded behind it, it would work

#

I just use a userscript instead of BTTV for auto points claiming

willow ferry
#

thats what I was saying before

tulip solstice
#

That why I said "if" and "would"

distant vector
#

ty for answers

wanton pewter
#

how do i change my name color after i subscribe?

fresh seal
#

Gold Coat hanger top right on 7tv website

wanton pewter
#

oh damn im stupid

#

thanks

coral flower
#

hi im getting a bug, some days ago i tryed to rename "NOOPERS" to "no" but now i cant remove that emote . it steal appears in chat if someone type no

coral flower
#

oh yes

#

7tv and stream

earnest roost
#

Apu what's the name of the channel you're trying to remove it from

coral flower
#

ilgabbrone

earnest roost
#

are you acting as an editor?

willow ferry
#

yea I see you removed NOPERS from your own channel earlier

coral flower
#

yes i'm editor

willow ferry
#

yes but do you have the channel selected

earnest roost
#

yes but are you currently acting as an editor of them rather than your own channel

willow ferry
#

is what he's asking

earnest roost
#

it should look like this, with the name of the edited channel under yours

coral flower
#

yes im in

earnest roost
#

doesn't look like it

#

use this button to change the channel you're editing

coral flower
#

uh

willow ferry
#

yeah those should all be highligted

#

if your currently viewing as an editor

coral flower
#

now maybe works

willow ferry
#

when you remove an emote without acting as an editor first

#

it always removes from your channel

#

not the one your viewing

coral flower
#

i see why lol

#

its worked

#

thx bro ๐Ÿ™‚

earnest roost
delicate valley
#

hey where can i reach out to the staff concerning more emote slots ?

coral echo
#

Here i guess
Or mods dms

delicate valley
#

Where can i request 1000 Emote-Slots?

earnest roost
#

you can't the maximum we will give out to any given user at this time is 400

#

depending on certain factors

snow portal
delicate valley
#

Okay, so may i have the 400? I can provide my twitch etc

#

Just curious where to apply for that

forest elk
#

Danki how do people need so many slots

cosmic wigeon
#

how do i add emotes to peoples channels as an editor

#

nvm

snow portal
tulip solstice
#

I used to have 25 from FFZ and 15 from BTTV. Now I have 7tv but I've already filled all 250 slots. Why does 7tv impose such a harsh limit? ๐Ÿ˜ญ

thin breach
#

if i uploaded an emote and the preview + 3x of it is busted, should i just reupload it?

spare iron
thin breach
#

thanks might just be a browser issue on my end

spare iron
#

I think its the new processor being used. not something on your end

delicate valley
#

So where can i apply for 400 Slots?

sonic hamlet
#

I've had this weird "bug" for a while where no matter what, the Caret navigation in my Twitch chat will stay in a "neutral" position, regardless of me typing a word. Meaning that I'll inevitably type the word in reverse.

As well as my Grammarly has been acting up on Twitch, which I believe is due to the issue stated above ^^

Has twitch done any updates regarding how chat works? Cause even disabling all my extensions these things do still occur and it's been quite irritating if I wanna correct a quick mistake or something.

oblique kindle
#

hi friends! i am unable to upload an emote and it says " {"status":400,"message":"Bad Request (Whatever you uploaded it aint no image.)","reason":"Whatever you uploaded it aint no image."} " when its a gif thats 35kb

lavish shard
#

check the property of the file
what's the file type

#

also you may try upload it to your personal discord channel and see if the file works properly

oblique kindle
#

its a gif. and it is within all the limitations listed on the website

#

its a gif. 35kb.

earnest roost
#

well clearly the system doesn't think it is 4HEad

tulip solstice
#

widehard english

#

inb4 it's a mp4 with the extension changed to gif

#

like a "gifv" or whatever

lavish shard
oblique kindle
#

yes

#

i am.

oblique kindle
lavish shard
#

do you mind sending the file here so i can check it

oblique kindle
lavish shard
#

i just put it to ezgif and download it without any modification
can upload it to 7tv

oblique kindle
#

Thank you so much friend! โค๏ธ

sonic hamlet
tough monolith
#

alright what the fuck is this

earnest roost
#

rare exclusive non-reproducible bug peepoPag

dapper ember
tough monolith
#

fair enough

dapper ember
earnest roost
#

pretty sure it's the same Shrugeg

#

it's just random emojis

tough monolith
#

Yeah it was a โ˜ ๏ธ most of the time

earnest roost
#

i'm not sure because emojis arent rendered as emotes

#

so it makes little sense

dapper ember
willow ferry
#

if I had to guess it must inject the emotes into the message before rendering and confuses 7tv

#

when it looks for twitch emotes

earnest roost
#

possibly

willow ferry
#

it probably just has to do with when we hook different methods

#

like if we hook render before bttv

#

but the message event after

earnest roost
#

it's so random though

#

it's like random unicodes are being inserted

willow ferry
#

LULE idk if you've ever seen sometimes when people cv paste copypastas with emojis

#

it pastes :emoji-name:

#

even though it was actually just the emoji

#

yea but like

#

does it have propper slicing on the emote

#

or does 7tv not render twitch emotes that way

#

like how irc returns from char 5-8 is x emote

earnest roost
inland raft
#

am I missing something or there's no button to just 4HEad remove the animated avatar on 7tv?

earnest roost
#

no i forgor to add one then got caught trolling

inland raft
#

๐Ÿ’€

earnest roost
#

itll be there on the new site though with the rest of the user profile settings stuff

#

as a temporary measure you can either upload a static gif or change your twitch pfp (tho that won't work on all platforms)

inland raft
earnest roost
#

i have to make a few updates to the old site during the transition period so maybe i'll add a remove pfp button FeelsDankMan

final matrix
#

hey, I have this weird issue where my name paint doesn't show up in a certain chat, specifically toodnab (idk if this is a bug or, but can it be looked into?)

#

maybe it's me being TB_pepega i wouldn't be surprised but its kinda odd and I can't seem to figure it out for the life of me

rose gust
#

Hey, can somebody tell me how to turn off the finger emoji next to emotes & links when using 7TV?

#

Cant find anything in the settings

#

really annoying

willow ferry
#

this bug seems to be something that bttv does to messages

#

before 7tv reads the component data

wet python
rose gust
#

hmmm thats unfortunate, i need bttv as well ๐Ÿ˜ญ

willow ferry
#

you could try the ffz extension

#

it has most of the features bttv has + quite a few more

rose gust
#

Im not using bttv for emotes, I am using it for moderation

willow ferry
#

not a fix by anymeans

#

but you could try chatterino

#

its a standalone chat application

wary aspen
#

If you use chatterino, get the 7tv fork from the 7tv website

#

For 7tv emotes on chatterino

rose gust
#

Well I don't want to run an extra application, and yeah I use bttv to highlight keywords and all the bad stuff, not gonna disable it for some emotes ๐Ÿ˜„

#

maybe one day the extensions will work together just fine ๐Ÿ™‚

wet python
#

pretty sure you can add highlighted words with ffz as well

willow ferry
#

^ you can

willow ferry
#

bttv has been fairly hostile towards us

#

we've tried to fix things and integrate but they dont like our ToS

#

(what I think they really dont like is the fact that we're undermining their revenue for bttv pro, but hey you didnt hear that from me)

granite arch
#

forsen

coral echo
#

forsen

wet python
#

forsen

hollow compass
#

So yeah, I totally think bttv are very hostile for that reason and more.

near patio
#

can someone pls remove my pfp peepoGlad I dont think I can

near patio
near patio
wet python
past plover
#

i can't spam emotes anymore with the ctrl + enter, someone has an idea how can i fix it ? i tried to uninstall / install the extension but nothing

past plover
earnest roost
#

it's because twitch changed the message input box

past plover
#

so i guess my friends are lucky coz they can still do it lmao

#

thanks for the answer!

wanton fern
#

How can I buy a subscription if I can't buy it in Russia?

earnest roost
#

our current payment processor is unable to process transactions in russia at the moment, though you can still get gifted

wanton fern
#

Eh, as always you want something, but you don't get it

fresh seal
lapis lava
#

Past month ish now

fresh seal
#

FeelsDonkMan it was working like an hour ago aswell

lapis lava
#

I've tired turning Extensions off, turning name paints off in 7tv and on again nothing... just have to refresh like 18 times for it to randomly work

fresh seal
#

its working again

earnest roost
#

i made the endpoint respond too fast

#

the paints are getting generated before the extension is fully loaded in

#

which is resulting in an error

#

will have to push an update to the extension

fresh seal
#

Hmm ok ok

odd charm
#

hey i have a question how does allow sending the same message twice work

earnest roost
odd charm
#

oh ok

vernal tangle
#

Can I block certain 7tv emotes? I watch a stream where a ton of chatter's names are turned into emotes, it's hella confusing

lavish shard
#

cant really do it in Twitch itself
but you can filter messages in Chatterino

vernal tangle
#

Ok, thanks pizza!

viscid venture
#

any way to fix this?

#

or should i just download it manually

near patio
#

i pressed ok and it started downloading anyway donkCozy

coarse trellis
#

can someone tell me why when I subbed today, I only have 3 paint colors? My friend who has been subbed for a little bit has tons

#

am I doing something wrong?

willow ferry
#

you get more each month your subbed

#

they're released monthly

#

to current subscribers

lavish shard
coarse trellis
#

that's a shame. I really wanted "dreaming"

limpid plaza
#

Hi i have a question, is there a option which i can use to transfer all added emotes from one channel to another one?

willow ferry
#

not yet

lavish shard
#

There is none for the current site
but there will be an Emote Set feature in the v3 update

limpid plaza
#

When will be that update?

willow ferry
#

eventually

#

FeelsDankMan dunno if theres a set date yet

#

sometime soonish

lavish shard
limpid plaza
#

But like some period of time like 1 week, 1 month, half year? Because idk if i should wait or just do it mannually

willow ferry
#

likely within the next month

limpid plaza
#

I see, thanks for help

willow ferry
#

but I would do it manually, there's not a concrete date yet

limpid plaza
#

Okay

elder latch
#

is there a way to get a transparent chat but with 7tv Hmm

#

Wait stream elements works with 7tv now

snow portal
thin canopy
#

Is increasing the limit for partners above 250 still halted until v3 comes out? I have a humble request and I can pay for it in gifting random 7tv subs to people PepeLaugh

wary aspen
#

No bribery

thin canopy
#

It's not bribery it's... supporting my fav tool PepeM

tulip solstice
#

threaten to start gifting me forsen subs instead of 7tv subs

#

that'll show 'em

thin canopy
orchid raptor
#

I tried uploading a zero-width emote but it looks like it's broke the transparency. anyone had this happen before? does it take some time for it to render or something?

#

my gif

lavish shard
#

no sure what the issue is
can you send the link to the emote?
the one u sent is unaccessable

orchid raptor
#

i don't have 7tv Subscription but from what i can tell it's just a black square on 7tv instead of transparent

sand summit
#

it doesnt work in chat

lavish shard
#

you sure the original file have transparency?

sand summit
#

i have FeelsDankMan under it

orchid raptor
#

original file is this one

fresh seal
#

FeelsDonkMan how did you do it?

orchid raptor
#

i'm gonna try a reupload

lavish shard
#

i will try to upload it
if it works i will transfer it to you

orchid raptor
#

ok, that works

#

Thanks

fresh seal
#

ReallyMad upload it faster

earnest roost
#

@lavish shard can you try uploading as webp?

#

just to confirm if theres an issue with transparency at encode time with all conversions or if it's only with a gif as input

#

gif transparency is not really a thing so want to make sure. could be an implementation error

lavish shard
#

my other tansparent gif works, so i think it the issue with the file

fresh seal
#

I uploaded it as webp

lavish shard
orchid raptor
#

i tried to export it again as 128x128 and it also didn't work maybe i messed up some setting

#

hopefully d0nk's works

earnest roost
#

ApuThink seems to be stuck on pending, dont think this one will work

fresh seal
#

it works

earnest roost
#

nvm

#

just took forever

orchid raptor
#

yeah looks good

fresh seal
lavish shard
earnest roost
#

alright so it was an issue with the file in the conversion

#

not sure why exactly but ig just a quick convert to webp solves issues like this

orchid raptor
#

i uploaded other emotes and they seemed fine

fresh seal
#

Ok Anal toe you can transfer ownership to him because I do not know how

orchid raptor
#

atleast i know now i'll convert it to webp if i get this issue again

orchid raptor
#

pls transfer to me when you get a minute peepoBlush

fresh seal
#

It doesn't pop-up in my chatterino FeelsDankMan

#

oh wait

peak echo
#

How do I make it so that I see 7tv emotes from within OBS?

snow portal
peak echo
#

in OBS itself

#

it has a built in chat widget that I use

snow portal
#

i would suggest the streamelements version of obs, it should have its own chat with ffz intergrated, dont quote me on it but thats what i remember

fresh seal
#

If you go into the chat widget you press "non-moderation settings" then press ffz control centre > add-ons >7tv > enable

snow portal
fresh seal
#

But make sure ffz is enabled in obs settings aswell

peak echo
#

perfect, thank you!

thin canopy
#

Can anyone help me with claiming an emote made from a gif i made

#

No rush, but any mod available can DM me or just reach out here and ping me

snow portal
#

or something in general use the report system

snow portal
#

interesting...

#

thats what ive heard that you can use that but you could dm one of the mods listed here in the server Okayge ๐Ÿ‘

thin canopy
#

DMing feels so weird, i'ma just chill here for a bit until someone is available. not a big rush

snow portal
#

OKAY ๐Ÿ‘

lavish shard
#

tf ๐Ÿคœ ๐Ÿ”” @mods

sand summit
#

use the report system

solid wind
#

I might be slow, but how do I install this? is this like an extension like betterttv?

fresh seal
#

Yes

lavish shard
solid wind
#

oh ok, heading over to the chrome store right now thanks

#

thanks, it was hiding hiding in plain sight lol

thin canopy
sand summit
#

red flag

#

on emote

fresh seal
#

Its the red flag top left on the emote

thin canopy
#

o ty

fresh seal
#

DD Don't report gigachad

thin canopy
sand summit
#

its the first thing that pops up

midnight tinsel
#

i cant get the emotes to work on my stream

lavish shard
thin canopy
snow portal
#

use that or download chatterino from the website Okayge

thin canopy
#

yeah the new version of chatterino7 is really nice

snow portal
#

YESIDOTHINKSO ๐Ÿ‘

stray sphinx
#

are the servers overloaded?

spare iron
stray sphinx
#

i see

midnight tinsel
#

ty for the help

pulsar owl
#

i need help Danki

#

can you change the creator on a 7tv emote

#

like if i made an emote can i make it so it says that another person made it?

coral echo
#

You used to be able to

#

Now you need to ask a mod to do it or something LemmeThink

pulsar owl
#

how

#

so like on someones twitch channel?

#

or a mod of 7tv?

coral echo
#

A 7tv mod but im not sure if they're still doing that

pulsar owl
#

oh ok thanks :)

earnest roost
pulsar owl
#

ohhhh ok

#

ty redsSmoll

raw widget
#

anyone else having issues with name paints not showing in chatwindow

lavish shard
#

it works for me
what browser are you using, and what other extensions do you have?

raw widget
#

Chrome

lavish shard
#

bttv maybe the issue here, try disabling it and see if it works

raw widget
lavish shard
#

any issues = bttv LULE

sand summit
#

paints no showing up is an issue with the way the extension loads

raw widget
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how do i fix it

sand summit
#

you dont

raw widget
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BTTV shouldn't be problem

sand summit
raw widget
#

oh ok

#

just wait for update

sand summit
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yep

raw widget
#

thank you for info

sand summit
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youre welcome

karmic saddle
#

am i allowed to ask when we get new paints

#

because i am asking

sand summit
#

middle of every month

#

usually

karmic saddle
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thank ye

pastel eagle
#

half the time it isn't showing up anymore.

lusty tangle
#

Did twitch patch the double message sending? Seems doesn't let you double send same message with 7tv or chatterino

lavish shard
#

seems like it

tropic tundra
#

Hello, how do you activate 7TTV in the chat so that my viewers can see it?

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How do I have it and that in case my spectators have it activated the extension they see the 250 emotes that I already have in my approved account

lavish shard
#

@tropic tundra If your viewers already have 7tv downloaded and enabled, they should be able to see the emotes you enabled in chat, without manually activating anything else

tropic tundra
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And how do I enable it in chat?

lavish shard
tropic tundra
#

I downloaded the extension and I go to my chat and I can't see it

wet python
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im in your chat and i can see emotes

lavish shard
#

go to chrome://extensions/ and double check if you enabled the extension in chrome

tropic tundra
#

Sure from FrankerFazer and Better TV but not the ones from 77TV. I'm in my OBS chat and it doesn't appear

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It's weird because I have it as you say and look at my chat in OBS

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Sure from FrankerFazer and Better TV but not the ones from 77TV. I'm in my OBS chat and it doesn't appear

earnest roost
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OBS doesn't natively support 7tv, enable the addon through ffz control center

tropic tundra
#

I'm trying to find what you tell me but I can't find it Anatole

lavish shard
#

you can access this menu at twitch at top right

tropic tundra
#

so