and tell them the resulting image resulted in a file which is too big to be served
#help-old
halcyon walrus
and then deny the upload
im not going to make some magic trick to some how do the impossible of writing a better encoder then libwebp or libavif to encode images more efficiently because people want to practically upload movies
earnest roost
all it would take is adding some quality control parameters to the mq structure
halcyon walrus
the setting which are set right now produce the best quality
for the layoff of size
earnest roost
basically fuck the quality if the imagei s that large
tulip solstice
is it actually lossless or did I miss something?
halcyon walrus
its not lossless
tulip solstice
ah
halcyon walrus
THERE IS NO WAY TO KNOW HOW BIG THE IMAGE WILL BE BEFORE WE ENCODE IT
there is no way
to even estimate it
idk what ur asking
earnest roost
i mean
you know after it's encoded
it can just be reran again with lower quality settings
idk why youre malding this hard
halcyon walrus
to chnage the quality parameter and then ur gonna tag me and say all our emotes look like dogshit and are blur
anatole my brother in christ
you were the one who allowed emotes to be uploaded which contain a maximum of 700 frames
and now you are the one who is complaining when emotes with high frame counts result in high file sizes
this particular emote happen to hit a jack pot
fluid plover
halcyon walrus
because its semi transparent pixels (which nobody agrees on how to resize correctly) its the largest ratio + its over 200 frames
it happens to be this emote is large because its designed to be a large emote
this guy used fog
semi transparent fog
tulip solstice
are you sure the alpha channel isn't losslessly encoded here?
earnest roost
ye then in that scenario we should be making use of encode settings and progressively fuck the quality until it reaches target
tulip solstice
gifs only have 256 colors, including alpha
earnest roost
encode, check output size, change settings, re-encode, repeat until it's right
tulip solstice
well most people don't encode them that way
tulip solstice
cool
halcyon walrus
if there are too many colors to work with each frame is optimized and we put the most common colors in a set at the top and then less common are per frame
earnest roost
i'll have a crack at it i guess
halcyon walrus
i think its just dumb honestly they got what they uploaded
they uploaded a 7mb WEBP
think about that
for 1 second
earnest roost
well, they uploaded a 7MB webp and our cdn is serving a 7MB webp
halcyon walrus
idk what u expect
earnest roost
which isnt good
halcyon walrus
let me just quickly reencode their webp again so that it somehow represents the same data except its like 1/3 of the size somehow
earnest roost
no i mean quality is lost
halcyon walrus
let also just cut quality so much that its not even the same emote
earnest roost
yes? 
you do understand not everyone has 3 gigabit internet right
on my old internet, loading this image would take about 20-40 seconds
halcyon walrus
its highly cached it doesnt take long to load + it loads once
u can try but it wont work u will end up reverting ur change because the emotes will look so dogshit that they will just end up deleting it after u make it look like
earnest roost
i cant understand how you dont see a problem with serving emotes that are multi-megabytes
halcyon walrus
i dont see a problem i see how it could be annoying for someone with slow internet but its not a problem
everything is async
it might take a 30s to load but who cares it only loads once and is cached in the browser for a long time
earnest roost
just think about it, if one channel enabled 250 emotes that are 4MB, thats a gigabyte of data for every user loading that chat
a gigabyte
halcyon walrus
then i wouldnt watch that channel
also
how about you
go and make a query
to see the payload sizes of 2x size emotes enabled
and let us look at the actual values
because let us not forget
nobody uses the 4x emotes unless ur on a 4k screen
and as far as i can see this is the most extreme case of this
which means 3mb per emote max if all emotes were the most extreme case which is literally not possible.
so in essence you are going to reduce the quality of all emotes
because of a problem which could potentially exist if 4 other parameters are met
- they use 4k
- all the emotes the channel uploads are over 4MB
- they use 250 emote slots
- their internet is dial up
i mean i aint no math major but i think ur optimizing this for the top 0% of people
because idk who runs a 4k monitor and doesnt have gigabit fiber or at least decent internet
its like being poor but not really??
me
halcyon walrus
send the results from the query
u dont have to use all channels
just check empires
its likely the biggest network load anyways
earnest roost
uuh id have to do an aggregate
i think ur right the impact isn't dire, but i still find it to be a problem that files are able to be that big
halcyon walrus
the reality is this is 4x
7mb is 4x
when u look at the 2x size which most use
its only 3mb
halcyon walrus
for an emote like that
its a steal
and also
dont talk to me about chatterino
they dont even look at the file size
to determine if it fits
they do a crude calculation
NUMBER_OF_FRAMES * WIDTH * HEIGHT * 4 > 20MB = FAIL
keeeeeeek
halcyon walrus
they dont care if the emote is 1mb or 100mb
earnest roost
could u check
earnest roost
encoding that emote in webp with qualityfuck settings
and see what it produces
like -q 50 and shit
alpha too
halcyon walrus
we cool i got it
quasi oxide
@velvet epoch look what you've done 
halcyon walrus
yes but there is no api for compression level
earnest roost
there should be
it's a libwebp thing
6 is slowest but best compression which should be used if possible
halcyon walrus
anim_config.allow_mixed = 1;
config.quality = 95;
config.lossless = 1;
config.thread_level = 0;
are the settings we use
earnest roost
tulip solstice
L 
ssless
halcyon walrus
@tulip solstice its what u have to set if u want mixed encoding
u have to enable lossless so the encoder can decide
tulip solstice
yeah I assumed it was something like that
earnest roost
btw generally these settings are very good troy
perfect quality and good file sizes for most cases
i only have a problem with the multi-MB ones
i dont mind 3x/4x being megabytes
but i think 1x/2x shouldnt be above 1MB
and these are typically always wide ones with high frame count, which i think would be free real estate for some quality destruction
(theyre rarely drawn ones anyway, so extra compression would be barely visible)
maiden arrow
hello, i was added as an editor for my buddies channel, how do i add emotes to his channel not mine?
i dont see anywhere where i can even tho he set me as editor
sand summit
click the list icon then choose the channel
maiden arrow
i did that, it only shows my channel
sand summit
does the other channel have any emotes?
sand summit
they will need to add an emote by themselves before editors can
sand summit
after they do, youll need to refresh the site for their set to show up
maiden arrow
after they do, youll need to refresh the site for their set to show up
mad man, tysm
i was googling for an hour
sand summit
cyan torrent
-1h 
sand summit
its surprising how often people add editors before adding any emotes themselves
earnest roost
its not that surprising tbh
i jsut need to make the "manage emote sets" permission represented in the UI
it should let you create a set for another user
sand summit
is there a limit to how many sets you can have
maiden arrow
its surprising how often people add editors before adding any emotes themselves
he had no idea about 7tv so i told him id do everything
worthy arch
halcyon walrus
@earnest roost i used method 6
-rw-rw-r-- 1 troy troy 7.1M Aug 23 17:00 out.webp
no difference besides it taking 2min to encode
earnest roost
what quality level?
halcyon walrus
i first tested if higher method would be lower file size
earnest roost
yeah i dont think that alone does much on size
tulip solstice
the largest conversion, the 4x.webp is 7,379 kb, but the original raw.webp is 7,123 kb. (using windows' numbers)
earnest roost
its mainly just quality-related
tulip solstice
when encoding badges, compression level 4 performed better in some cases than compression level 5
earnest roost
ideally 4X should be at most 4MB
no more than that
if it means fucking the quality then so be it
tulip solstice
Then limit upload size to 4 MB 4Heed
earnest roost
not necessary if we can add compression at processing time
tulip solstice
The main concern with peepoSnow would be the 2x WEBP being 3MB right? The other sizes are fairly reasonable for their use cases
velvet epoch
is removing frames in a high frame count emote a viable option?
tulip solstice
with inter frame compression methods, doubling the framerate of a video doesn't double the size of the video
because each frame is more similar to the previous one
which results in slightly more efficient encoding
removing every 2nd frame would reduce that efficiency
but it would probably still be smaller
just not ideal
velvet epoch
with inter frame compression methods, doubling the framerate of a video doesn't ...
oh true that makes sense, that was my GIF brain talking
halcyon walrus
however boys if we tweak alpha compression a bit
vocal garden
lole
tulip solstice
not bad
halcyon walrus
the uploaded webp was badly compressed on alpha
tulip solstice
I can't see any difference initially
halcyon walrus
which we copied over
tulip solstice
which we copied over
found the problem
lule
webp alpha channels are always lossless
afaik
tulip solstice
even if there is a way to encode lossy alpha in a webp (which I don't think I've ever seen) I doubt anyone is doing that for their uploads
tulip solstice
YOU can because you're a wizard with this stuff
halcyon walrus
?
tulip solstice
but normies can't
earnest roost
oh lossifying the alpha halved the size?
almost
we prob should do that in production then
tulip solstice
It's noteworthy that the webp ended up about the same size as avif once the alpha channels are both lossy
halcyon walrus
yes but avif achieves this without being lossy
tulip solstice
avif has a lossless alpha channel here?
halcyon walrus
barely
its almost always lossless on the alpha
but we give it a little leeway to choose lossy sometimes
about 10% of the time its lossy
per frame
tulip solstice
very cool
could that be upped to do lossy alpha more often?
it would probably save a lot of space
I don't know what levels of quality loss that would introduce
halcyon walrus
would look shit
moving pixels into alpha would look bad
and cause artifacts its usually why alpha isnt compressed
for that reason
tulip solstice
Yeah that's standard practice and common knowledge and whatever, but I'm wondering how big of an issue it truly is for 32x32 pixel animations
I'd like to run some tests
but I don't know anything about encoding alpha into avif
ffmpeg can't do it natively, and I'm aware of the ffmpeg (input frames) -strict -1 -f yuv4mpegpipe - | avifenc --stdin output.avif workaround but I've never tried it
velvet epoch
o O ( 
)
tulip solstice
byte me
halcyon walrus
@tulip solstice just pull the image-processor and follow the steps
in cpp folder
u cna just use the cli tools i wrote
it does all this
just input an list of frames and the timings
and it will handle the conversion to webp, avif, gif
tulip solstice
I'm a big dummy and I assume I won't understand how to use those tools
quasi shard
Hey guys, sorry to bother but I have another help issue
Still trying to add an emote to a friends channel as an editor, and I'm suspecting the reason it doesnt work is because the friend has yet to add a channel emote of their own
whenever I guide them to do so, it adds the emote to their Emote Set and not Channel Emotes though
Any idea where we may be having an issue? Maybe my friend has a setting off or something?
lavish shard
what's their channel?
quasi shard
lilsoggyboi
snow portal
he has to activate that set
he has to press on the twitch icon on his user and activate it
lavish shard
quasi shard
thank you!!
snow portal
when he activates that set you should be able to add emotes from there
i saw he did it nice
quasi shard
ahaha thank you so much
snow portal
it looks like this
valid rapids
Hey, I also had the same issue of being unable to add emotes to my friend's channel, but I see that was just answered. I have all of the permissions though, so shouldn't I be able to create an emote set on their channel and activate it?
wet python
Hey, I also had the same issue of being unable to add emotes to my friend's chan...
#help-old message they can change your editor permissions
like in the picture above
valid rapids
I do have all of them
wet python
oh, i misunderstood
you cant create sets. right now only the owner can
you can switch between sets though
valid rapids
Ah, I see. Thank you
lethal frigate
any nerdge awake rn
i need help
off topic from 7tv but i need help changing my IP
ofc w/o a vpn cuz i'm poor
rugged dust
can't you do that shit through your router dashboard
wet python
either that or you call your internet provider and request a change
sand vigil
off topic from 7tv but i need help changing my IP
I use cloudflare warp to bypass school restrictions idk if that will help
lethal frigate
yea i'm cluelesss lol i can log into my router as admin
i reset that bitch also
but idk i'm dumb
the free vpn exentsion i have works but obv cant use chatterino
twitch be super lame even with ip ban u can still type in chats ur vip/mod in with no issue
sand vigil
twitch be super lame even with ip ban u can still type in chats ur vip/mod in wi...
ah ur shadow banned
Usually it last for 30 minutes
But theres a harder shadow ban when you trigger undocumented filters
sly radish
does changing ip really help with shadowbanned? 
i think not
lethal frigate
oh its def harder LULE
willow ferry
nothing you can do then probably since twitch added that new system
it crossrefrences like everything
if you had anything that was the same on two accounts
lethal frigate
good to know
but also everything works when i'm on another IP so
like my phone data vs wifi no problemo
sand vigil
oh ur banned on twitch?
sand vigil
your device id and ip and email gets stored, just use nord vpn on a new browser
sand vigil
lethal frigate
!vanish
sly radish
earnest roost
do wot?
halcyon walrus
The snow emote
earnest roost
i didnt
tulip solstice
I'm going to make the most torturous wide snow emote you've ever seen
worst case scenario
earnest roost
uh like rerun the processing on it?
halcyon walrus
No I mean just upload a new one
So we can see if the patch worked
And if it did u can rerun processing
lament ridge
Hey friends 
I recently changed my Twitch password and since then my 7TV emotes aren't showing up in my channel, even after unlinking and relinking the connection. Can someone steer me in the right direction on how to fix it? Thanks 
worthy arch
Hey friends <a:PeepoHey:979701871872720947>
I recently changed my Twitch passw...
whats your 7tv name?
or twitch name
lament ridge
whats your 7tv name?
Sammazing
sly radish
everything seems correct but no emotes in channel
lament ridge
sly radish
works now
worthy arch
yeah the set wasnt enabled
sly radish
refresh
lament ridge
OMG yay you fixed it! Thank you so so much ❤️
worthy arch
if it ever happens again just click on this and then enable your set
earnest roost
if you reset your connection you'd need to pick your emote set again yes
lament ridge
Awesome, thanks team ❤️ You saved the dumpers 
atomic peak
@earnest roost can you check your dm plz 
old ermine
how do i remove a paint (im being a bit 
)
spare iron
how do i remove a paint (im being a bit <:silly:969406683447177316>)
Not possible on the new site at the moment. Go to https://old.7tv.app/ and use the old wardrobe
celest vessel
I'm having a problem where an emote I upload seems to be a bit faster than how it looks locally, is it some problem with how the site processes it?
this is the original webp
this is the uploaded version https://7tv.app/emotes/63068030be8c19d70f9d69ce
I used ffmpeg with the command ffmpeg -r 30 -start_number 0 -i "C:\Users\me\Desktop\seoaDJ\seoaDJ%02d.png" -compression_level 6 -lossless 1 -quality 90 -loop 0 -y C:\Users\me\Desktop\seoaDJ.webp
inspecting the files by uploading to https://ezgif.com/webp-maker, the original has a 3.3 delay between frames where as the webp 7tv generates has a delay of 3, proving that it is faster
snow portal
on my end it seems fine 
celest vessel
the difference is very slight, but it's definitely faster
even ezgif shows the delay between frames is shorter on the 7tv generated version
celest vessel
yeah they'll eventually sync and go out of sync, meaning they're of different framerates
sand summit
i have no idea how that works but @tulip solstice might 
spare iron
yes -r does set the frame rate
celest vessel
maybe the 7tv webp conversion doesn't handle frame delay by fractions and rounds down to a whole number?
lean thistle
Hey! I change my twitch nickname and now I can’t add any emotes, and I don’t have any emotes on my channel. Can u ask me how I can add emotes and use my “emote set”
tulip solstice
yeah -r 30 should give 30 fps
but a "delay of 3" (gif terminology for 30 ms between frames) means 33.33333 fps which is also common gif framerate
earnest roost
Hey! I change my twitch nickname and now I can’t add any emotes, and I don’t hav...
click on your twitch connection and enable your emote set
lean thistle
click on your twitch connection and enable your emote set
Thx u so much 
celest vessel
but a "delay of 3" (gif terminology for 30 ms between frames) means 33.33333 fps...
so is there a reason why my original webp using -r 30 which has a delay of 3.3, (according to ezgif) gets converted to a "delay of 3" after being uploaded and processed by 7tv website?
tulip solstice
honestly not sure
Troy's image processor might be taking some liberties with framerates to make them more similar to GIF or something
celest vessel
seems Troy has all the answers to the problems I always run into
simple leaf
Hey, im trying to do a simple GQL request to v3 and im getting this error: gql.transport.exceptions.TransportQueryError: Error while fetching schema: {'message': 'no operation provided', 'extensions': {'code': 'GRAPHQL_VALIDATION_FAILED'}}. Do i need to add something else to my request than my query?
transport = AIOHTTPTransport(url="https://7tv.io/v3/gql/")
params = {"id": "60ccf4479f5edeff9938fa77"}
async with Client(
transport=transport,
fetch_schema_from_transport=True,
) as session:
query = gql(
"""
query Emote($id: ObjectID!) {
emote(id: $id) {
name
versions {
images {
name
format
url
width
height
size
}
}
animated
}
}
"""
)
result = await session.execute(query, variable_values=params)
that looks like an error from your library
looks like its trying to introspect the schema
which I'm not sure is enabled
get rid of fetch_schema_from_transport=True,
earnest roost
what method are you using?
earnest roost
gql requests need to be sent with a POST
simple leaf
hm, ive switched from the library to a simple HTTP request, but i get the same error: HTTP 422 {"errors":[{"message":"no operation provided","extensions":{"code":"GRAPHQL_VALIDATION_FAILED"}}],"data":null}
query = """
query Emote($id: ObjectID!) {
emote(id: $id) {
name
versions {
images {
name
format
url
width
height
size
}
}
animated
}
}
"""
variables = {"id": "60ccf4479f5edeff9938fa77"}
request = requests.post('https://7tv.io/v3/gql/', json={'query': query, 'variables': variables})
you're doing something wrong in your request
this means the server didn't find any data
try it with a tool like Postman first then fiddle with your http client library
simple leaf
try it with a tool like Postman first then fiddle with your http client library
will do, thanks
okay, got a simple request working in python, i can work with that for now. thank you
slim yoke
Hello, how do I cancel the automatic subscription?
cyan torrent
Hello, how do I cancel the automatic subscription?
click the red text 
spare iron
go to https://7tv.app/subscribe to do that
cyan torrent
yeah forgot to mention that 💀
warped lake
idk if this is a 7tv thing or not, but for a couple weeks 1 in 10 messages just doesnt show up in my chat
lavish shard
how do i remove the 7tv sub badge from my twitch view?
go to the old site to change it: https://old.7tv.app/
rugged dust
<:Hmm:889032126622728192> idk if this is a 7tv thing or not, but for a couple we...
Wdym? Chatterino? Native?
warped lake
Native
warped lake
I see it on the on stream chat or it's brought up
sly radish
not sure about slow chat but in fast chats, twitch always show your messages eventho the message didnt go through 
yeah i know thats why i said not sure
native chat is kinda slow 
obsidian ridge
is versioning of emotes working? No matter what i do the original version appears in chat, the new version is never used
lavish shard
is versioning of emotes working? No matter what i do the original version appear...
when you uploaded a new version, the emote wont automatically updated to the new version
i.e. people who enabled the old version will stay on the version.
you might want to remind them to change to the newer one
worthy arch
you have to enable the version
lavish shard
before that
worthy arch
have you tried restarting your chat
obsidian ridge
i deleted it
obsidian ridge
i asked if versioning was working, sounds like it should be so i guess i did something wrong when uploading the new version
lavish shard
i mean we could've seen what the problem is so we can also help other with similar problem in the future
rugged dust
is versioning of emotes working? No matter what i do the original version appear...
I'm assuming you didn't refresh chat
Because this is a known bug rn
Doesn't auto-update to the correct version of the emote until you manually refresh
Applies to all emotes with versions
strong haven
is there a 7tv settings menu for youtube chat? i mod for a YT streamer and some chatters were wondering if they were able to disable the feature that shows messages even after they are deleted 
its not my fault my streamer got paid big to switch 
rugged dust
time to find a new streamer
strong haven
bro, not being able to tab complete 7tv emotes sucks...
spare iron
nova hornet
Anatole, 7TV is not displaying my selected badge
It instead shows my highest badge
nova hornet
When did it do that 
earnest roost
It always did, it's just that the site doesn't factor the weight value
nova hornet
But I selected the 1 month badge since the solar flare paint
It displayed that badge until suddenly now it shows the 6 month
So why did it suddenly select the 6 month? Occasional skill issue?
nova hornet
yes
earnest roost
Or did you just recently get it
nova hornet
Im 98% close to 9 months
earnest roost
Alr
empty trout
https://i.gyazo.com/42919b59eaea930f888e480a52c238fd.png anyone know what im supposed to do for this add block
sand vigil
can editors change emote sets?
willow ferry
https://i.gyazo.com/42919b59eaea930f888e480a52c238fd.png anyone know what im sup...
what about them
they're enabled
those scripts got patched by twitch though
so no guarentees they work
the only blockers that work 100% of the time are proxy ones
like ttvlol and purple twitch or whatever its called
willow ferry
<:turtoiG:988890468098138142> can editors change emote sets?
I think if they have the right permissions
royal nebula
Manage emote sets
dark flame
why is 7tv managing bttv in ffz?
sand summit
so you can see bttv emotes
willow ferry
why is 7tv managing bttv in ffz?
because when 7tv is enabled alongside ffz
we fallback to ffz rendering
which means our implementation of bttv emotes wont show
so we enable the bttv addon within ffz to mirror the way native 7tv rendering works
its only temporary
fresh bone
Why is my emote submission stuck at 100% ?
dark flame
is it because i have bttv extension, 7tv extension, and ffz all seperately downloaded in firefox?
willow ferry
is it because i have bttv extension, 7tv extension, and ffz all seperately downl...
no, infact you can remove bttv the emotes will show
royal nebula
Why is my emote submission stuck at 100% ?
max 1000x1000 pixels, 7 mb and 1000 frames
willow ferry
its just because 7tv normally renders all three platforms
its just fallback to make the experience the same regardless of if the user is using ffz
fresh bone
max 1000x1000 pixels, 7 mb and 1000 frames
ah thanks ill try to fix it
dark flame
oh okay. so i can safely delete bttv extension and il still see bttv emotes?
willow ferry
yeah
royal nebula
oh okay. so i can safely delete bttv extension and il still see bttv emotes?
Yeah I use FFZ to handle everything
dark flame
only reason i have them all seperately is because one of my wifi networks for whatever weird reason prevents ffz from working at all so when im connected to said network the icon on twitch to open the control panel is hidden as if the extension isnt installed.
at which case 7tv an ffz emotes dont show in my obs chat feed :/
willow ferry
if ffz isnt loaded 7tv will render all emotes itself
crude laurel
Has there been something about the upgrade from 250 slots to 400 slots Or not yet? Since now its shown in the homepage
crude laurel
Yeah ik that before we could request for more slots and shit
But since it was in the Homepage of the new site thought there was something on it now
cyan torrent
oh i see, not now, but there will be a thing to give more slots in the future
crude laurel
empty trout
like ttvlol and purple twitch or whatever its called
ight bet
willow ferry
ight bet
theres just one caviat you might experience some lag or buffering
since it basically sends your traffic to the middle of nowhere and back
to a place where they arent allowed to show ads
that moment when you realize they could block those too
by just showing the commercial is currently running screen like they show on third party players
sand summit
if theres a way to streamlink adblock in browser that would best solution
willow ferry
if theres a way to streamlink adblock in browser that would best solution
true
its crazy that still works
cause out of all the solutions its the most dumb one
it literally just removes all segments that twitch marks as ads
sand summit
just
willow ferry
thats literally all it does 
sand summit
so why hasnt any extension/script done this or if they did why doesnt it work
willow ferry
idk maybe because its a different player type
streamlink doesnt get ads regularly just that commercials are playing
blue screen
because its not the native player type
willow ferry
Whats the name of the 7tv site?
huh?
sand summit
the site is 7tv.app
cinder scarab
it gives 2 sites right?
willow ferry
huh?
theres the deprecated v2 site
old.7tv.app
but you shouldnt need to use that
and it'll be removed at some point eventually
willow ferry
And on which site i can change colours?
7tv.app
login and go to your profile by clicking in the top right
then hit edit profile along the left
lavish shard
Do you have ffz? If not, getting ffz may fix it
sand vigil
im on my alt account and it has full editor permissions but it cannot change emote sets
spring kiln
i made a test emote set, but can't delete??? how do you delete emote sets?
lavish shard
i made a test emote set, but can't delete??? how do you delete emote sets?
You cant delete emote sets as of right now
Maybe in future updates
lucid mortar
i submitted an emote but its been stuck on "Processing Emote - this may take some time." for a couple of hours now. is this normal?
earnest roost
i submitted an emote but its been stuck on "Processing Emote - this may take som...
have you tried refreshing?
lucid mortar
then i have to resubmit since the page is gone then
earnest roost
why would the page be gone
lucid mortar
i can send a screenshot
sand summit
file is propbably bigger than 1kx1k
earnest roost
whats the id of your emote
.
lucid mortar
ID is the name?
earnest roost
last part of the url
lucid mortar
ah
earnest roost
task processing failed","error":"file dimensions are too big (3880x960 where the limit is 1000x1000)
sand summit
you need to resize the file
tough dust
Hi! i'm a mod for a twitch channel and they just added me as an editor but i can't create any sets or add emotes
snow portal
Hi! i'm a mod for a twitch channel and they just added me as an editor but i can...
the channel has to make a set
tough dust
i figured! thanks!
quasi oxide
a friend gifted me a sub, but I can't see neither my badge, nor my paint. help? 
it's been about 30 minutes
snow portal
celest vessel
couple of questions about emote Versions
- If I upload 2 versions of an emote (v1 & v2), someone enables v1 of my emote on their channel and I then delete v1, will it then force that person to use the v2 emote?
- If someone enables v2 of my emote on their channel and I delete v1, is the emote and all versions gone or is only v1 deleted and the people with the emote enabled see no difference?
spare iron
couple of questions about emote Versions
-
If you delete the original, they will not automatically be moved to Version2.
-
Deleting V1 does not affect anyone using V2, they will carry on using that version. But I think there were some issues a bit ago when V1's would get deleted, so I would advise against it until further clarification.
celest vessel
ok thanks Atmos
fickle harbor
How do i add emotes to my Channel Emotes? And why arent my owned emotes in taht section? and why is it not listed in the add emote to section ?
lavish shard
How do i add emotes to my Channel Emotes? And why arent my owned emotes in taht ...
in your profile in 7tv.app, click on your twitch connection, then click on your main set
fickle harbor
@lavish shard thannnnnnnnnnk god not sure what happened there i use it with a streamelements thing to get the emotes everywhere
and it stopped workign
while i have you
If you like previously ^^^^^^^ i asked if it was safe to delete
lavish shard
streamelement thing?
sand summit
streamelement thing?
kappagen
lavish shard
oh i read it as streamelement messed up with 7tv emote set, and i was confused
lavish shard
If you like previously ^^^^^^^ i asked if it was safe to delete
so uh what's the problem?
fickle harbor
lavish shard
oic
fickle harbor
my new emote version
exists
just not anywhere that i can see
unless i search the main emote database
So i had a previous Shana emote and swappped it to this one
then went to delete the old one
lavish shard
the one that didnt load has different emote id from the one that can show
i think you can delete the bugged one
willow ferry
owned emotes is currently bugged
versions are kind of scuffed
it always shows the first version in your owned emotes
instead of the last version
and since the first version is deleted you wont see it
fickle harbor
ahk
And whats a
how do i fix
oh wait it just needs approval i see
weird my more recent ones have been approved
lavish shard
mods 
fickle harbor
the one that didnt load has different emote id from the one that can show
i thin...
I tried to delete it
and its like stuck
lavish shard
@mods are you able to delete this emote?
https://7tv.app/emotes/62e28f56127c7faf646c17f7
fickle harbor
noble fern
they gave me editor in a channel but it won't let me add anything
lavish shard
they gave me editor in a channel but it won't let me add anything <:FeelsDankMa...
- Does the channel have an emote set? If not they might have to add an emote themselves to make the first emote set
- There's a bug happening right now that might cause an emote to be added and removed instantly. The devs are working on it
noble fern
Oo Thx
glossy verge
Just wondering does a 7tv editor need to be a twitch mod for the channel as well?
sly radish
glossy verge
Awesome Ty
sly radish
hard tulip
hi, how can I remove a emote set?
sand vigil
hi, how can I remove a emote set?
currently you cant remove emote sets
olive oak
any idea why these Global Clap Emote is there?
every time im using a Twitch emote the 7tv Clap emote comes with it
sly radish
you can type "clap" then press Tab to autocomplete
olive oak
idk why this happens 
earnest roost
it's a known, rare bug which will likely not be fixed until extension v3.0
just refresh
olive oak
ok 😦
restive yarrow
Can someone help me, i have a non 7TV issue it's a Twitch issue
tulip solstice
Why are you asking here then?
there might be someone that can help, but you haven't actually explained your problem so there's no way to know
you beat me to it
I'd believe it
restive yarrow
Can i ask here
restive yarrow
Okay okay
Uhm i have a problem on Twitch today i can't claim channel points from the green box, i do not have BTTV or FFZ auto-claim on and i only get 10+ points each 5 min but no green box for 50+ channel points, i tried watching on 2 different browsers with the same issue it's just no green box to claim for me i have watched for hours now nothing i refreshed stream logged out of my Twitch account nothing. Does Twitch have issue with it today or something worked fine for me yesterday
lavish shard
if you disable the 7tv extension, does the green box show up again?
restive yarrow
Still the same issue with BTTV and 7TV disabled
lavish shard
what browsers you are watching with?
tulip solstice
do you have any other browser extensions?
lavish shard
that too
restive yarrow
Using Firefox, i tried on Microsoft Edge with no extensions on too still the same problem
Oh i forgot i tried watching a random stream on my alt account i got the green box there. But my main one does not get it for some reason
lavish shard
same stream?
sly radish
restive yarrow
Same stream ye
surely they will read that
restive yarrow
I'll try that
hard tulip
currently you cant remove emote sets
oh, I made a emote set by mistake 
thx for the answer anyway
sand vigil
oh, I made a emote set by mistake <:Sadgi:935943055096283177>
in the future you can delete sets
hard tulip
I will wait until then, thx. Keep up the good work 
sand vigil
thank you!
worthy arch
Restart
cyan torrent
did you refreshed ? if not working did you tried restart ?
fallow arrow
i refreshed a few times, do i need to restart my pc? that seems a bit odd
cyan torrent
no, restart browser
cyan torrent
soft spindle
Heyho, I have a question. I recently got 7TV Editor on a channel, but it has no emotes and no emote set. If I want to use a emote there is no emote set with this streamer. How can I add emotes on that channel?
soft spindle
gg, thx
sly radish
odd dragon
is there an option to turn off your animated pfp?
spare iron
is there an option to turn off your animated pfp?
at the moment you cant unset your animated pfp, but you can replace it with a single frame animated image.
odd dragon
at the moment you cant unset your animated pfp, but you can replace it with a si...
ahh i see. thanks!
sand summit
iirc changing your pfp on twitch will also reset it
spare iron
test it for us now
sand summit
it does
odd dragon
iirc changing your pfp on twitch will also reset it
oh you're right, i just tried it. changed it on twitch and now its back to a normal image. thanks!
misty prawn
im having difficulty editing my friends channel? the lil dropdown arrow for editor mode is gone
misty prawn
ahh it wasnt showing up (the emote set) but it is now, ty.
willow ferry
iirc changing your pfp on twitch will also reset it
until you relogin to 7tv
accidentally left ping on get trolled
sand summit
i like pings
main otter
i am feeling really stupid but how do you add an emote on the new website
i havent done it in a while and there just doesnt seem to be a button?
like there is this but it just makes the screen darker and doesnt do anything
main otter
i click it and my screen just looks like this :/
sand vigil
fresh seal
your adblock might be not allowing it to popup
its this one
sand vigil
you can maybe make it only disable when you enter 7tv
cobalt river
Hey im having trouble uploading an emote, the upload progression just hangs at 100% ad gets stuck. tried relogging/refreshing and nothing works, help please?
half anchor
Anniversary is today but 99 % and no new badge? Payment for new month will be deducted in about 24 hours, so tomorrow. Why does it say my anniversary is today? Doesn't really make sense, or does it?
sly radish
because of timezones i guess, u will get the badge when u get the notif email, maybe tmr
fiery rampart
I've updated the CC details but the payment still failed. Worth to fix.
silent temple
Hello i have a problem with add 7tv to twitch
i add enlargement 7tv and it's still doesn't work on stream
lavish shard
Hello i have a problem with add 7tv to twitch
i add enlargement 7tv and it's sti...
what's your twitch channel name?
and also what browser are you using?
silent temple
aixoo_ actually it's my gf channel and trying help her with that
chrome
anyway i read on faq it's isn't work on vod
so i try gonna try on stream
lavish shard
are you able to see 7tv emotes on other's channel (lets say xqc)
earnest roost
I've updated the CC details but the payment still failed. Worth to fix.
if your username is also adiq on twitch then i can see that a payment succeeded about 20 minutes ago
fiery rampart
if your username is also `adiq` on twitch then i can see that a payment succeede...
I'll explain the issue: I was already subscribed but my CC expired. I've updated the CC details for the subscription but the following retires to charge me were still unsuccessful. Today I re-subscribed manually after I was "unsubscribed" due to payment failure. I didn't even needed to enter the CC details today, as they were already saved on the payment gateway (from the moment that I've updated the CC details after CC expiration).
earnest roost
oh, alright that's strange
fiery rampart
So, I do not have any issue at the moment. But probably updating the CC details should work 
earnest roost
perhaps something is wrong with the logic when updating details
how many times did it fail before you updated your cc?
fiery rampart
Give me a sec. I'll verify
@earnest roost I was notified about failures on 10.08, 13.08, 15.08 then updated the CC details on 15.08 but still got 2 failures on 17..08
earnest roost
looking into your case further actually, it seems that the payment was being blocked by your bank
it retried 4 times which means it should normally have worked on that last attempt
fiery rampart
Looking at the history, I can see CC auth on 15.08 but no indication of any charge that would be blockd (even though I do not see any reason why it would be blocked)
So I guess worth to keep an eye on that anyways 
earnest roost
this is what it shows on my end, expanding further it stated the bank instructed to block further attempts
Might be some automatic detection, banks in some countries find automatic renewals sus
rugged dust
annual renewal enjoyers
lavish shard
7tv 
fiery rampart
this is what it shows on my end, expanding further it stated the bank instructed...
seems like it was blocked by Stripe AML/KYT, so the charge was never even executed?
earnest roost
seems so
stripe has fraud detection systems which can sometimes cause false positives
blazing geode
unrelated but how much do you make with those subscriptions
earnest roost
enough to provide a cool service and have a few people on payroll working on it full time 
blazing geode
meager wren
how do i get the 7tv icon
royal nebula
Do you have badges disabled here maybe?
royal nebula
Try ctrl + F5 
royal nebula
half anchor
Is there a way to switch from a monthly to a yearly subscribtion mid-month?
earnest roost
not currently, you'd need to cancel your monthly then go yearly once it expires
alternatively i can do it manually if you want that dm me
buoyant garden
i have the same issue with xscr i enabled everything i edited my profile and nothing shows still
earnest roost
it can take up to 20 mins
earnest roost
with the current system it just takes some time for changes to take effect
we are working on a new system to change that though
half anchor
not currently, you'd need to cancel your monthly then go yearly once it expires
it will expire tomorrow and I'm at home at the time. Will resub myself, but thanks for the offer 
earnest roost
copper belfry
Is it possible to track emote usage somehow? So you can remove/replace rarely used ones.
copper belfry
It's actually coming as a feature to 7TV? 
copper belfry
No way. That's great.
normal vortex
Hi, I got gifted a sub to 7tv, I have selected my paint and to have the badge showing, been about 30 mins and nothing is shown, I logged out of both twitch and 7tv and back in, nothing, I checked what ever settings I could think of and everything seems ok... any ideas?
rugged dust
Hi, I got gifted a sub to 7tv, I have selected my paint and to have the badge sh...
you sure you got gifted? doesn't show you're a sub for me
oh now it does
normal vortex
yeah i did, its shows on my account that im subbed. I just restarted my browser and its working now
well, the text is, I aint checked anything else lol
rugged dust
relogin 7tv real quick
normal vortex
just re logged in
rugged dust
bc it didn't show you were a sub before for me
normal vortex
weird, its said on my profile for the last 30 mins + that I am.. I didnt get a notif that I was gifted, my friend told me he done it, when I checked, it was there lol
rugged dust
type in your offline chat
rugged dust
looks like it works now
normal vortex
yup 🙂 thanks!
rugged dust
👍
normal vortex
I dont have the 7tv sub badge tho under my "chat identity" .. does that take some time to go through?
earnest roost
7tv subs get so many bitches
insane
wicked
it doesn't show under twitch's chat identity thing since it's a third party thing
normal vortex
Oh ok, how do I find that?
rugged dust
earnest roost
you can enable 7tv badges on 7tv.app via your profile settings
rugged dust
edit profile 
normal vortex
Ohh there ya go! Legends! Thanks lol
sand summit
it doesn't show under twitch's chat identity thing since it's a third party thin...
theoretically you could put it there right?
scenic yacht
Yo, just subbed, how long will it take for my badge to appear? 
scenic yacht
refresh/relaunch browser also
Surely, thanks bro 
errant mica
Hey, can’t seem to see when mods ban/timeout others? I have ‘Show Timeouts & Bans’ ticked. I’ve tried all the browser clearing cookies and cache, also tried reinstalling the extension on chrome. Any other ideas I could try?
gentle tinsel
I messed up my own emote set and can't delete the new set, idk where to delete it. Plus, I am an editor on another channel but there is no button/window to say I can add to that channel. The new 7tv layout is driving me crazy T.T
thin herald
Sadly you can't delete emote sets for now 
And if you want to add any specific emote to other channel, press here
Then click the channel where you want to add the emote
gentle tinsel
Then click the channel where you want to add the emote
this is what I mean, it doesn't show the one I am an editor on that window tab
T.T
so Idk what is wrong
lavish shard
Which channel u want to add emote in?
mighty rock
You click on an emote you want to add and just add it to that channel by clicking the corespsonding box
you donut
gentle tinsel
yes I did try it...
thin herald
You're editor on all those channels right
You can't see any of them?
Or just an specific one
gentle tinsel
that is my own
gentle tinsel
I want to add on the other
thin herald
thin herald
What's the one you're editor? 
lavish shard
so which channel u want to add emote in?
gentle tinsel
itsrawkus
mighty rock
I love rawkus
gentle tinsel
^^
gentle tinsel
yea
thin herald
gentle tinsel
that's why I am confused
gentle tinsel
hmm...asking that guy to do it like will be in a million years
lavish shard
since they dont have an emote set, you cant add any emote for him for now
thin herald
Real
gentle tinsel
I will try
lavish shard
👏 kira mvp
mighty rock
!close case
gentle tinsel
thanks
thin herald
Tell us how it goes 
drowsy vale
my badge doesnt show in chat help plz. been subbed for 9 days
sand summit
enable it in your profile settings on https://7tv.app/
then wait 10 mins and refresh twitch
drowsy vale
oh you have to enable it oops thank you!
btw how you get different paints? ive seen different ones. the longer you are subbed?
sand summit
new paints release every month. so the longer you sub the more youll have. old paints may be released in the future
drowsy vale
nice. thanks for the help
sand summit
hot stump
Does People get a email or so if they get 7tv gifted ?
royal nebula
Mmhm, yes
ionic tinsel
how do i add the animated TWITCH profile pic after subscribing to 7tv?
royal nebula
how do i add the animated TWITCH profile pic after subscribing to 7tv?
Click edit profile and then in the top right corner click the striped circle
royal nebula
And wait ~10-20 minutes
ionic tinsel
ok
i have 7tv enabled through FFZ, this is ok? i dont need the 7tv plug in for this?
just want to make srue
sure*
royal nebula
Yeah that's completely OK
ionic tinsel
ok so just wait? lol
royal nebula
royal nebula
royal nebula
tidal swallow
Hello
Hello, do you get anything as a gift for subscriptions?
I mean, I gave someone a subscription as a gift, and will I get anything extra for it?
royal nebula
Not as far as I know Hopefully a thanks from the gift recipient
tidal swallow
oh, I thought you were getting a special badge or something
sly radish
gifter badge
buoyant garden
hello i was just added as an editor for another channel and i cant add any emotes there yet and the channel doesnt appear on my list either. do i have to give it some time for it to apply or what can i do
royal nebula
hello i was just added as an editor for another channel and i cant add any emote...
Does the channel you're editor for have any emotes yet?
buoyant garden
no nothing yet i will set it up he just subbed and added me as an editor
royal nebula
Tell him to add an emote, it will prompt him to create an emote set and then it works
buoyant garden
alright thanks
royal nebula
worthy arch
royal nebula
mossy carbon
hello, I was adding an emote (I made) to my set, but it wouldn't let me (because I didn't remove the emote of the same name beforehand) and so I created a new emotes set (to see what it does) and now I don't have any of these 124 emotes and idk how to delete the set
so the question is how to remove that empty emotes set
mossy carbon
so am I stuck with no 7tv emotes?
sly radish
so am I stuck with no 7tv emotes?
go to your profile, click on your twitch connection and change the set
mossy carbon
oh nice, thanks
sly radish
drifting garnet
Is the Verified Role given automatically or does one have to apply for it?
royal nebula
Is the Verified Role given automatically or does one have to apply for it?
Elaborate
worthy arch
verified means they are a partner on twitch
royal nebula
7tv verified 
worthy arch
drifting garnet
So a verified role is associated with a twitch partner?
worthy arch
wait it isnt? idk anymore
royal nebula
So a verified role is associated with a twitch partner?
It is
sly radish
yeah verified role on 7tv = twitch partner
royal nebula
= twitch partner
drifting garnet
And do you get it automatically or do you have to ask for it somehow ?
royal nebula
And do you get it automatically or do you have to ask for it somehow ?
You can apply once you have streamed for 25 hours in a month on 12 different days with an average of 75 viewers.
It's manual approval
drifting garnet
Yeah i know how to get partner, but my friend has a partner but she didn't get the roles on 7tv
royal nebula
Link to her profile?
drifting garnet
on twitch or 7tv
royal nebula
7tv
drifting garnet
ok
royal nebula
Well either
drifting garnet
royal nebula
The ones I'm editor for have gotten it automatically
worthy arch
did they change their name on twitch recently?
drifting garnet
nope same name like 5 years
worthy arch
well idk then @earnest roost thoughts?
earnest roost
havent handed out verified roles in a while
worthy arch
wdym its manual
royal nebula
drifting garnet
And can you give her the role manually?
tulip solstice
all the streamers that matter already have the verified status
ruby charm
Accidently Unlinked my twitch on my 7tv account but its still connected to my discord is there anyway to reconnect my account , because i can't even login with twitch anymore. 
rugged dust
should be able to link connection where it says unlink for me
worthy arch
the problem is it wont let me sign in
right click
ruby charm
oh thank you soo much
rugged dust
that's new to me
ruby charm
im so dumb 
rugged dust
yep 
ruby charm
bro i was so stressed 
tulip solstice
that's like a secret menu
No other sign in button functions that way
it even has the twitch logo on it
no one would assume you can use it for anything else
warm badge
how to check all channels who used my emote?
earnest roost
it was added there so that pepegas who unlink their twitch can fix it
of course its hidden
tulip solstice
Why hide it though?
worthy arch
just make it a standard login button with a popup menu that has all the platforms
ruby charm
it was added there so that pepegas who unlink their twitch can fix it
yea i am pepega 
worthy arch
thats how most apps do it nowadays
warm badge
how to check all channels who used my emote?
5x10=50
tulip solstice
🥐
worthy arch
do it now
rugged dust
rugged dust
you're on our monthly payroll, do it now
worthy arch
he wants to see all channels
snow portal
oh
warm badge
yep
snow portal
i dont think the page thing is a thing yet