help-old

[celest vessel]

I deleted it and wanted to reupload a fixed version so there's another emote of the same name

[spare iron]

whats your twitch?

[celest vessel]

snackerbear

[spare iron]

yeah thats shits fucking retarded I remember being able to remove a deleted emote for someone earlier through my method

I think you may have to make a new emote set or add some variation in the emote name

[celest vessel]

jesus lol

I don't remember this being such a pain in the ass to delete and reupload emotes of the same name

I guess you absolutely need to remove the emote from your channel first before deleting it

[spare iron]

😓 it wont be like this forever. the deleted emotes remaining on a channel, was added was done so people dont have missing emotes wondering what happened

[celest vessel]

it's dumb cos I have a phantom emote taking up an emote slot that I can't ever remove now

[spare iron]

just bear with it for a while. you'll be able to remove it properly soon

[celest vessel]

yeah hopefully soon

[thorny remnant]

a few days ago I changed my name on twitch but on the 7tv site I still appear with my old name.

[sand summit]

7tv accounts are separated from twitch accounts

you will be able to change your 7tv name eventually

[calm acorn]

https://i.imgur.com/guKJO6W.png

Had same thing happen but on old site it shows me with an additional emote slot and this does not appear

So I guess its just a cosmetic thing for Next

[willow ferry]

its deleted

deleted emotes arent removed from sets

[calm acorn]

Well the emote doesnt show on old site and old site shows me with an additional emote slot

[rugged dust]

then have them get removed from sets

[willow ferry]

no

its just a half implemented system

they're going to show up seperately maybe with an inbox message

so that you can know what emotes were removed

[rugged dust]

[obtuse dew]

alguien que hable español porfa, me acabe de suscribir pero no se como usarlo en twitch

[coral echo]

i can understand it but idk how to speak in spanish

[obtuse dew]

I just subscribed but I don't know how to use it on twitch

[rugged dust]

[coral echo]

you mean the paints, animated pfp?

[obtuse dew]

yes

[coral echo]

after choosing those, wait for about 10 minutes then ctrl + f5

if it still doesnt work, relong onto 7tv

[obtuse dew]

but where can i choose them

[coral echo]

on the 7tv website

[obtuse dew]

and how do I connect with discord

[coral echo]

thats on the ''next'' website

https://next.7tv.app/

login here then go to your profile page

[obtuse dew]

Already

[coral echo]

already what?

[obtuse dew]

link with discord

[cyan torrent]

top right on the https://7tv.app/ website, click on this, you should see all the paints you can add

[obtuse dew]

thanks, i see everything

[cyan torrent]

and like enzo said, it should take up to 10 min to see the paint

[obtuse dew]

yes everything is already applied, thanks

[coral echo]

[royal rain]

can someone help finally?

[coral echo]

you just go on the old website then click on ''add editor''

on your profile page

[sand summit]

read it

It doesn't work for him

[coral echo]

[cyan torrent]

what is the name of the user you wanna add ?

[floral patio]

Is adding new emotes down rn?

[sand summit]

Do you mean uploading or adding to your channel

[floral patio]

Uploading the new ones

It's like stuck on 100% and nothing is happening

[sand summit]

wdym 100%

Iirc there isn't any progress bar

[floral patio]

What, I'm pretty sure I am not blind

[sand summit]

Can you send a screenshot

[floral patio]

I'm using the new look of the site

[sand summit]

Refresh I guess

[floral patio]

Not working :/ was trying it a couple of times

And I can't upload an emote on the old version of the site cuz it's unavailable

[sand summit]

As far as I can see this emote never uplaoded

Ctrl + f5 and retry uploading

[floral patio]

Still nothing :/

[sand summit]

[floral patio]

Yeah it feels kinda weird

I am uploading an emote first time on this new version of the site

what is the max weight of a file you can upload to be an emote?

[sand summit]

I believe it's 5mb

Might be 2.5

[floral patio]

Oh maybe it is a problem here

[sand summit]

But if you had any file issue it should show an error message

[floral patio]

The bar is just loading and being stuck on 100%

[sand summit]

Can you send the file here

[floral patio]

Bruh i just compressed the gif from 12MB to 3MB and it's working well

[sand summit]

Oh yeah

[floral patio]

It's on the site now

[sand summit]

That would do it

[floral patio]

But 0 errors actually

Maybe they are not added on the site

[sand summit]

12mb gif https://cdn.discordapp.com/emojis/870429737565175898.gif?quality=lossless&size=100

[floral patio]

Still thanks for help

And I hope errors will be added to the site

[cyan torrent]

yeah the errors exists, just not being return right now i think

[willow ferry]

this is like been a bug forever

you just gotta wait a bit and refresh

[placid charm]

it's been days

[earnest roost]

you dont see cosmetics if you just logged in on old site

[willow ferry]

days since you logged in?

[earnest roost]

you need to refresh

[placid charm]

okay it's there now. Thank you

[earnest roost]

tonight is a button adding night, might add cosmetics selector in

on newsite

[calm acorn]

[willow ferry]

delete buttons for the love of god please put delete buttons on your button list

delete set buttons

delete profile pic buttons

delete emote buttons

[earnest roost]

what delete buttons?

i dont know what that is sir

[calm acorn]

Remove deleted emote button

[sand summit]

if our gonna show deleted emotes dont make them take a slot

[earnest roost]

they do take up a slot but normally you should be able to clear them

[sand summit]

theres like 13 million people in #help-old that cant

[earnest roost]

it is intentional design just poorly rolled out because of priorities

this is one of the things i want to fix tonight

alongside version update notices

maybe

[willow ferry]

I dont think you actually can clear them at all

since the new site doesnt have context menu removal

[earnest roost]

no you cant

and i think the api also throws a "unknown emote" error at you atm

[willow ferry]

can mods still edit all sets?

[earnest roost]

technically ye

[willow ferry]

I was considering removing some for people that asked

since they literally cant

[earnest roost]

you wont be able to im pretty sure

the API will reject it for Unknown Emote

[willow ferry]

ah

[earnest roost]

i just need to fix it

[agile hearth]

yoo mate, its any way to add emotes for other not my own channel twitch?

[spare iron]

Yes, the channel in question would need to add you as their editor by navigating to their 7TV profile, and after that is done you can edit for them

to act as their editor follow this #faq message

[agile hearth]

thaanks i will check it

[coral glade]

Hello, I just wanted to ask if you can create a Zerowidth emote on Next 7tv 🙂

[willow ferry]

no

go to the old site and use the cog wheel next to the emote name on its page

[coral glade]

for some reason I can't access the old site anymore

and when I could I wasn't able to upload any emotes

[sand summit]

wdym you cant access the old site

https://7tv.app/

[sand summit]

working good for me

[coral glade]

weird then

it works when I get there through your link, but not through the search

ok, I managed to fix it somehow, thank you for your help guys

[sand summit]

[quasi oxide]

https://next.7tv.app/emotes/62e199b9bdf09c6658e061ec is this emote ok?

idk whether it's still in the queue or didn't get noticed at all

[tulip solstice]

the gif > webp/avif > gif conversion doesn't do good things for the edges of transparency 💀

[rose vale]

Ya te ayudaron?

[obtuse dew]

Si gracias

[rose vale]

Vale

[craggy crane]

does the new v3 api not allow for the emote to be available instantly like it used to? my friend added an emote but it only shows up as 'HACKERMANS' instead of it shows up as when i refresh the tab tho, it also didnt say in chat "user added 'HACKERMANS' "

or am i just being dumb

nvm i was being dumb

[south dawn]

why am i getting only these paints? i've seen alot on 7tv twitter acc but i can't find them here

[snow portal]

omegaluls

leaves

[obsidian phoenix]

So I recently changed my name on Twitch, an I updated my linked profiles on the next side of things and Iv no longer any emotes on my channel, What should I do 😦

http://thecynicalkitty.com/s/220731082519.png

Says iv emotes here but my channels empty 😦
http://thecynicalkitty.com/s/220731082558.png

[lavish shard]

i see the emotes in your chat

[obsidian phoenix]

[lavish shard]

maybe try relogging

[obsidian phoenix]

Oh now they are showing up, took 30+ mins for them to display WTF :/ Now I just feel like a tit.

Thanks though 🙂

@lavish shard Sorry for the @ but as a pro user is there a purple variant of the white and gold your using ?

[lavish shard]

not pure purple but the closest to it would be summer

[obsidian phoenix]

[past bolt]

hellu, i just subscribed to your service ❤️ Is it possible to have an animated twitch channel logo with 7tv?

[willow ferry]

Only avatars at the moment

[past bolt]

Avatars = Twitch Profile Picture ?

[willow ferry]

yea

[past bolt]

what am i missing? I uploaded an animated avatar on 7tv and it works on your page, but can't see the animation on the twitch profile picture?

[willow ferry]

I see your avatar

try restarting your browser

[past bolt]

yes it works, thank you very much for your help and keep up the awesome work with 7tv ❤️ ❤️ ❤️

[rose fable]

is emote uploading disabled? on 'next' i clicked submit and the green bar showed 100% but after that nothing happens

[sand summit]

your file is too large

needs to be 5mb or lower

[rose fable]

oh. okay thanks a lot

[narrow socket]

after deleting an emote without removing it from the channel first, i get "ERROR: 704612 Emote Name Conflict" when trying to add a new emote with the same name. before, the deleted emote would still show up on the channel and could be removed even after deleting it, but now it doesn't seem possible anymore.. is there any way to fix this atm (without renaming the new emote)?

[sand summit]

not yet

fixed soon

[quasi oxide]

is it possible to request transfer and merge of my emote with someone else's? for example, I uploaded this emote https://next.7tv.app/emotes/62e6cecb8ef065b84832573f, which is a fixed, hq version of the original one - https://next.7tv.app/emotes/60b39a8108605b0ad35b2388?p=1. I'd like to have it transferred to the original creator

[willow ferry]

no

afaik you'll beable to suggest versions at some point

[quasi oxide]

really? damn

Trikk made some fine "hand doing thing" emotes, wouldn't want them to stay scuffed forever

[willow ferry]

we're not gonna just edit someones emote without their permission

[quasi oxide]

well, is it ok if I'll keep the fixed versions on my channel for now?

[willow ferry]

yeah

they're different

[quasi oxide]

wish there were some sort of comments

where I could at least credit the OP

trikk doesn't seem to have an active account anywhere besides twitch, otherwise maybe I could've asked him to report my emotes and ask for transfer

[willow ferry]

pretty sure thats a planned feature as well

[sand summit]

whisper him

[quasi oxide]

yeah I guess I could try whispering him

[heady minnow]

hey, is there a maintenance that prevents me uploading new emotes?

[sand summit]

also his discord tag is in his bio

[quasi oxide]

I didn't know

[sand summit]

you have to use next.7tv.app now

[heady minnow]

stuck on this

[sand summit]

deleted user?

[heady minnow]

idk

[fresh seal]

I think it does that if the emote doesn't work

It was happening when I was trying the webm thing

[dire wagon]

hello i bought a 1 month sub to 7tv and i put a gif pfp on but it doesnt show on twitch anyone one know why??

[sand summit]

its takes up to 10 mins to show up

and you will need to refresh or close browser

[grand elk]

@dire wagon

[naive fulcrum]

Is it possible to remove / disable global emotes? I have an emote that is identical to a global one (Stare) - In twitch chat it shows the correct version I want but not on streamlabs

[grand elk]

i also have a problem it says it had a problem charging my credit card

[dire wagon]

brother its been a whole day

[dire wagon]

weirdchamp me first

[sand summit]

log out and log back in

on 7tv

[grand elk]

[sand summit]

i would contact stripe for that

[rose fable]

normally how much time does it take an emote to be listed

[sand summit]

depends how many mods are checking queue and what language the name is

[rose fable]

okay

[sand summit]

usualy no more than a day

[rose fable]

cool cool

[dire wagon]

how do you even log out of 7tv

[sand summit]

click your name and press sign out

[grand elk]

ok, i also cancelled my subscription for now so i can reactivate with paypal but it still wants to charge my card for this month. i guess stripe can fix this too?

[dire wagon]

OMEGALUL i dont have that option

[sand summit]

@earnest roost will be more knowledgeable about this

[sand summit]

there isnt a button on next.7tv.app yet so use the normal site

[grand elk]

Okay, thanks!

[dire wagon]

OOHHH IT WORKED

W

[naive fulcrum]

Is it possible to remove / disable global emotes? I have an emote that is identical to a global one (Stare) - In twitch chat it shows the correct version I want but not on streamlabs

I turned off global emotes in settings on both twitch / streamlabs but it's still showing wrong one

[rose fable]

yo on the 'next' user/display name changing feature is not available yet, right

[willow ferry]

no theres some kinks that need to be figured out before its safe to let users change names

[fathom ledge]

Hey there, I have a friend who I just convinced to get 7tv and they have me setting up for them. It seems like uploading is down. Is there any way I could like... have a mod upload 1 or 2 emotes to my account for me or am I just out of luck until the uploader gets fixed?

[quasi oxide]

is your friend on 7tv.app or next.7tv.app?

if it's the former, tell them to upload on the latter

[fathom ledge]

I'm on both, next gives me errors every time

[willow ferry]

what are they trying to upload

[fathom ledge]

I'm uploading on my account and adding it to their channel emotes. do you mean post the image here?

[quasi oxide]

yeah

[willow ferry]

yeah its likely too big

and being rejected

errors for rejected emotes arent shown to the user currently

[fathom ledge]

it is pretty large, lemme try making it smaller

[willow ferry]

yeah it needs to be under 5mb

and less than 1000x1000 pixels

and under 1000 frames

[fathom ledge]

that would be why LOL

thank you!

[quasi oxide]

WAY too dank holy fuck

[fathom ledge]

LOL

[quasi oxide]

are you uploading the entire morbius movie in 1080p or something?

[fathom ledge]

it was an image I made for a youtube video that needed to fly offscreen so it was T A L L

[quasi oxide]

is there no way to submit zero-width emotes for now?

[willow ferry]

just mark them as zero width on the old site

hit the cog wheel next to the emote name

[sand summit]

uploaded them normaly on next then change them to 0w on old site

[willow ferry]

jeo your too slow

[sand summit]

yeah

[quasi oxide]

uhm, ackshually it's you're too slow ☝️ 🤓

[willow ferry]

shut you're mouth

[quasi oxide]

uhm, ackshually

[quasi oxide]

going back to the ownership transfer question for a moment, @willow ferry if I'll be able to get the original uploader's consent for merge+transfer, would that count?

[willow ferry]

p sure we're not doing merges for quality changes right now

[quasi oxide]

m okey

[earnest roost]

versions kinda work now

just use that

[quasi oxide]

nah, it seems like you're missing the context: I was asking whether it was possible to request a transfer of my emote to someone else's account

[quasi oxide]

here's my original post

[earnest roost]

it could be merged into a version

trivial to implement that functionality

[spice folio]

I'm kind of a noob at this kinda stuff so yeah but I saw poke with a version of chatterino that had paints (bottom of screenshot) and was wondering where I could find that.

[fresh seal]

https://github.com/SevenTV/chatterino7/releases/tag/nightly-build

This I think

[spice folio]

Thank you very much

[coral echo]

why is the alias button so hidden now

like wtf

[sand summit]

True

Alias is 1 feature no other emote service has

It should be in your face

[spice folio]

my 7tv paint doesnt show on chatterino (even on the new nightly version where other peoples paints do show.) I haven't seen anyone else with this problem but maybe i'm a little . I'm probably just dumb and there's a simple fix but if there's not the only reason I can think of is possibly because I changed twitch usernames but the site still shows my old one (image 2) and possibly because I dont have my subscription on auto-renew? Sorry for long paragraph just wondering if this is a bug or not

[sand summit]

If you just changed it, you need to relaunch chatterino to see it

Afaik the name change shouldn't matter

[coral echo]

7tv stores the user, not the username

[spice folio]

[spice folio]

It's been changed for a while

[coral echo]

Do you have the latest chatterino7 nightly?

[spice folio]

yeah

[coral echo]

[sand summit]

Can you type in your chat

[spice folio]

just did

[median bobcat]

Hello! I changed my name a while ago on twitch but the 7tv website hasnt updated - I've tried logging in and out but to no avail. any help on this?

[sand summit]

7tv accounts are disconnected from twitch names

you will be able to change your 7tv name eventually

[median bobcat]

thanks

[crude nova]

make names sync with twitch names until they can be changed.

[clear linden]

hi, because i'm a subscriber and i didn't get the rank, what should i do?

[crude nova]

Have you linked your Discord on next.7tv.app?

[clear linden]

already XD

[crude nova]

Seems you got it now! @clear linden

[clear linden]

Hello, I would like to ask why I do not see my badge on ttv that I have subscribed ???

[sand summit]

you need to enable the badge in the gold hanger on https://7tv.app

then wait up to 10 mins and refresh twitch

if it still doesn't show up then sign out then back in on 7tv

[clear linden]

thx

[outer moth]

sorry if this is question that was answered somewhere already but i cant upload emotes on 7tv everytime its just freeze on 100% and thats it

[sand summit]

your file is too big

needs to be 5mb or lower

[spare iron]

*7MB

[sand summit]

oh

[spare iron]

wowee

[distant pilot]

are you not able to set tags anymore?

[snow portal]

not at the current moment no

[distant pilot]

ok thanks

[magic scarab]

Any suggestions for a chat display widget that includes 7tv? Setting my friend's channel up with 7tv but I think he's using the StreamElements widget which doesn't appear to have 7tv

Also an emote wall that uses 7tv since apparently the StreamElements emote wall is also living in the past

[blazing ether]

https://github.com/ashsii/Emote-Wall here's an emote wall that works (mostly)
https://chatis.is2511.com/ here's a chat that works

[magic scarab]

Nice thank you

[signal moat]

i know this has been answered all the time but how do i actually change my paint?

[signal moat]

nevermind

found it

dw

[fading delta]

Quick question: once your sub expires, are you able to keep the nametag colors if you resub the same day?

[snow portal]

no you dont

[fading delta]

damn, i only subbed one month

[sand summit]

Yes you keep all colors

You can only use them while you are subbed

[snow portal]

oh i thought they meant to say something else my bad

[fading delta]

LMFAO

all good

[sand summit]

Lipton god spreading misinformation

[snow portal]

yes you can keep them unless while you are subbed

[sand summit]

[fading delta]

thanks for the help jeosen

[snow portal]

there we go

[vocal garden]

chatIs users

Die

[fluid plover]

In gta of course

[pallid nacelle]

I want to add an emote, but it does not work, it comes this error code: ERROR: 704612 Emote Name Conflict. But I don't have an emote with this name.

[sand summit]

link the emote youre trying to add

[pallid nacelle]

https://7tv.app/emotes/62e94bcc06769e1997e039f6

[sand summit]

you have this emote enabled https://next.7tv.app/emotes/62e69d98ffd8ef9094321cf3

remove it

[pallid nacelle]

then this comes to me

allright i found it

thanks

[stuck crescent]

I can't upload any of the emotes

[sand summit]

any of what emotes

[stuck crescent]

it says to upload on new 7tv, i tried and nothing happens

[sand summit]

your file is probably too big

has to be 7mb or lower

and 1000x1000 is max res

[mystic stirrup]

HI, How can I add or remove emote for other channels?

[sand summit]

the channel owner has to sign in to https://7tv.app then go to their profile and add you as an editor

[mystic stirrup]

in left the button add editor...?

[sand summit]

yeha

yeah

[mystic stirrup]

i did it and it's not working

[sand summit]

who are you trying to add

[mystic stirrup]

Next to the logo is the replacement

[sand summit]

what

[sand summit]

yeah click that

and select the channel

[mystic stirrup]

IT NOT WORK

[sand summit]

what isnt working

[mystic stirrup]

I WANT ADD THE CHANNEL IN LEFT

[sand summit]

refresh the page

[mystic stirrup]

I REFRESHING AND NOT WORKING

[sand summit]

go to https://next.7tv.app then try adding an emote by clicking the 3 dots next to enable and selete the channel you want

[willow ferry]

jeo what the fuck are you telling this man

[sand summit]

idk

[willow ferry]

@mystic stirrup The channel you want to edit needs to add you as an editor

you have him added

he needs to add you instead

[sand summit]

that was the first thing i said

[mystic stirrup]

HE DID

[sand summit]

see

[willow ferry]

no he didnt

and jeo you told him to add the other guy as an editor

[sand summit]

no i diden

[mystic stirrup]

SEE

[willow ferry]

thats not even 7tv

he needs to add you on 7tv

[sand summit]

i gave him the 7tv link

this isnt my fauklt

[mystic stirrup]

HOO

OKAY

[worthy arch]

he is stuck in the mirror dimension

[coral echo]

[mystic stirrup]

IT'S WORK THANK YOU GUYS

[coral echo]

[stuck crescent]

fits all requirement

[sand summit]

can you link the file and the emote

[stuck crescent]

i never had this issue before

on the old site

[sand summit]

it uploaded just fine for me

[stuck crescent]

on https://next.7tv.app/ ?

[sand summit]

maybe just try again

yeah

[stuck crescent]

am i doing this wrong?

I insert pic and put name

it just refreshes the page and that is all

[sand summit]

you clicked submit?

https://next.7tv.app/emotes/62e97b70c561cf5fded6d4fd

[stuck crescent]

that would be smart thing to do huh

instead of hitting enter

[sand summit]

lol

[stuck crescent]

No tags

[worthy arch]

[stuck crescent]

is there a way to delete

[willow ferry]

delete what

emotes?

hit the more button

[stuck crescent]

I've tried the more button

[sand summit]

you have to delete from the old site

[stuck crescent]

ah

ty

sorry for bothering

[sand summit]

👍 all good

[rocky cairn]

Does 7tv support size-changing webm s (where the animated image changes size as it plays)?
I tried uploading one but the preview was just a slightly corrupted version of the first frame (so I deleted it).

[willow ferry]

are you sure your looking at the right emote?

you can only delete emotes you own

dont listen to jeo he's spreading misinformation

if you cant delete it, thats a bug

[sand summit]

dude

[stuck crescent]

yeah i was looking at my own

[sand summit]

you literally cant delete anything on next

[stuck crescent]

let me upload a emote to show

[willow ferry]

yes you can

you should beable to

[sand summit]

your a mod

[willow ferry]

yes

[quasi oxide]

he's right though

[stuck crescent]

see

[stuck crescent]

zoom in closer

he left his glasses in the car (jokes)

[willow ferry]

interesting

[stuck crescent]

You can't add tags or delete emotes from the new site

[willow ferry]

tags havent been implemented

the delete button not showing is a bug

[stuck crescent]

ah

I like the tags. Make things so much easier to find

[sand summit]

its not a bug anatole just never added it

[willow ferry]

no it is added

[sand summit]

for mods

[willow ferry]

no

for everybody

its just bugged

the show condition is actor.id === emote?.owner_id || actor.hasPermission(Permissions.EditAnyEmote)

its supposed to show if you own the emote

[sand summit]

[molten grove]

brah, I have problem with twitch. they do not answer my messages on email.... can anyone help me here...?

[sand summit]

no

we are not twitch

[molten grove]

so nobody can help

gg acc lmao

[sand summit]

what is your problem

[molten grove]

can't log in

I enabled fking 2 factor like 3 years ago

and never logged in twitch for that 3 years lmao

cuz i was always logged in

so, i changed my phone number

...

and now i can't change my twitch number

[quasi oxide]

well you had to disable the 2fa before doing that

[sand summit]

i dont think twitch can help with that anyways. youd have to reach out to what ever 2fa service you used

[molten grove]

brah

[molten grove]

I would have needed number anyways

[sand summit]

usually there isnt any way to recover that or else it would defeat the entire purpose of 2fa

[molten grove]

no wait

I have access to my twitch from phone

but i can't change phone number

because when i wanna change

it asks me to use my 2fa 💀

on other number

[sand summit]

🕯️ F

[molten grove]

wait i had it explained good

when i texted him

lemme search it

[stuck crescent]

You just need to wait for twitch's reply

as sucky as it sounds

[molten grove]

they answered once

it did not help

[stuck crescent]

7tv peeps can't do anything

[molten grove]

ye i just asked here cuz u all good known with twitch yk

[stuck crescent]

^ pretty much summarize it

always undo 2fa if changing phone/phone number

[molten grove]

it's stupid cuz

you should have choice

to use email

at least

[sand summit]

the whole point of 2fa is that people cant just hack into your account

because you need the code from a text or the authy app if makes that much harder

[molten grove]

I don't get that code

on phone

and how am i supposed to add account to my authy if I can't login to my twitch

[sand summit]

you cant anymore

sadly

[molten grove]

wha?

bruh so how tf am i gonna log in lmao

[sand summit]

you cant

if you dont have that 2fa code yo ucant

[willow ferry]

you cant thats the entire point of 2fa

you have to be in ownership of the phone with the phone number

if you could reset it

there would be no point

[molten grove]

but why don't they realize that people lose their phones

authy has choice

you can change your number

[willow ferry]

loosing your phone =/= loosing your phone number

[molten grove]

yea i meant phone number

[willow ferry]

but also nobody forces you to use 2fa

[molten grove]

BRO I DID NOT KNOW

[willow ferry]

its for the more security minded who are willing to accept lose of access

its the entire design goal

[molten grove]

I would not if i knew it would cause shit ton of problems

but it was 3 years ago

i will find some way

cya

It's just that i had good ass rust drops lmao

[empty thorn]

Hello, I was wondering what the max resolution for an animated emote could be? I've noticed sometimes when uploading, it gets hung at 100% when it's too big.

[sand summit]

1000x1000

1000 frames maximum

7mb or less

[empty thorn]

Awesome, ty.

[limber pivot]

Hello. I don't know if it's a problem with my settings but some emotes appear very white and it's hard to identify what they are

[sand summit]

screenshot?

[sand summit]

do you have some kind of darkmode extension

[rose vale]

Yeah, I'm pretty sure that's it

[limber pivot]

Maybe. I'm looking for it now

[sand summit]

or if your browser has a website darkmode setting

opera has this and its caused issues with badges in that past

[limber pivot]

I still haven't found the error. But I tested in another browser and everything is ok.

I'm using opera at the moment

[sand summit]

disable this

[willow ferry]

jesus christ what happened to that image

discord has gone too far

[sand summit]

i cv pasted from a website

[limber pivot]

Was already deactivated

[sand summit]

i dont have opera installed

[sand summit]

refresh twitch

[limber pivot]

Solved

I found it on Reddit

It was a deep Opera GX configuration

Can I send link here?

Basically is to enter opera://flags find dark mode and change it to selective inversion without images

In the superficial settings of Opera it didn't change anything

[tough hearth]

bro can you not add tags anymore when uploading emotes?

or add them after uploading?

[stuck crescent]

Only emote I had added to the channel was "peepobanned" I tried to upload a emote called "Banned". It wouldn't let me add it unless I removed "peepobanned"

[stuck crescent]

they are going add it soon. patients

[livid tapir]

hi, I recently changed my name on twitch and when I try to add an emote to the channel it doesn't appear in my current profile but appears in the old one, I tried to log out but it keeps rendering to the old profile

[lavish shard]

what's your channel?

nvm found it

[lavish shard]

when you said log out, do you mean on twitch or on the 7tv site

[livid tapir]

7tv

[lavish shard]

your channel still have the emotes

and you can rename your display name in edit profile

[willow ferry]

you cant

not yet

[lavish shard]

oh

[livid tapir]

not yet... 😉

[willow ferry]

the name shown on the site shouldnt affect anything

you will beable to change it eventually

but for now it shouldnt have any effect

[livid tapir]

ok thanks

[clear copper]

does updating an emote replace it automatically for all channels using it once it gets approved again?

[spare iron]

No it does not

[gaunt flower]

Is it currently possible to add or edit Tags?

[spare iron]

At the moment, no. But will be possible at full release of new website

[gaunt flower]

A possibility to edit Tags as well? I've got some Emotes I'd really like to add and change certain Tags I've added (and not added) when uploading those Emotes. And in some cases, re-uploading isn't really an option :/

[spare iron]

adding & removing tags would be possible, yes

[thorny lark]

ok can someone tell me or let me know why i got the 7 tv extension on my desktop pc for a month and i've decided to not sub another month so i went to the website and clicked the cancel sub button and it acted as if it canceled my sub, Well very next day after doing that my credit card has a charge for the sub again there's no other way to cancel that i can find anywhere and nobody is emailing back or contacting me back any advice?

[raw chasm]

DM @earnest roost, but he went to sleep about an hour ago

[thorny lark]

@raw chasm ok thx u will do 💪 ❤️

[rustic matrix]

can i add 7tv in to streamelements chat? so i dont have to open a new window with twitch from the browser. hope it makes sense

[wet python]

you can enable 7tv through ffz

[rustic matrix]

tyyy

[wet python]

[hollow laurel]

Hi hello guys Is paying with card the only way if you want to subscribe? Cuz I have an online banking account and PayPal and blabla but I don't have a credit card

[cyan torrent]

you can sub via paypal, you need to click this on the https://7tv.app/subscribe page

[hollow laurel]

Ohh my lord thank you great human

[quaint edge]

hello can someone tell me what the file size / dimensions / frames limitations are for uploading an animated emote?

[quasi oxide]

1000x1000, 10k frames max, under 5mb

[quaint edge]

that's massive ty ❤️

[sand summit]

1k frames, 7mb

[quasi oxide]

oh 1k

hold on, melon said under 5mb

[sand summit]

it was recently changed

[hollow laurel]

How do I get the subscriber badge on Twitch? I'm subscriber now btw

[untold pollen]

I have a question, how do I/can I make or upload a zero width enote? I cant seem to find anything on this

[spare iron]

Upload as you would on the new website. Then go back to the current site (7tv.app) & change your emotes properties by pressing on the cog icon.

then check this box

[untold pollen]

Ah okay, thank you very much Atmos!

[spare iron]

[untold pollen]

I think you equip/wear it on the 7tv website

and I believe it shows up for anyone who has 7tv

[hollow laurel]

Urghh I thought I had it equipped Tysm

[untold pollen]

Happy to help

[green vessel]

How long is it supposed to take to generate previews for a newly added emote on the new 7tv website?

It's been stuck on generating the first preview for a few minutes

[sand summit]

refresh

[green vessel]

Here's what I got

Let's give it another shot

[sand summit]

oh your size is too big

[green vessel]

[sand summit]

max is 1000x1000k

[green vessel]

Ah I didn't see any requirement except file type so I assumed it was going to change the size, ty

[coral echo]

1000k?

[sand summit]

yeha

[coral echo]

[sand summit]

a million hight

tall emotes are real

[coral echo]

Back in my days the limit was like 10000x10000

Aiden emote

[green vessel]

https://next.7tv.app/emotes/62eae419bf52a38992df612f

[runic goblet]

Hello guys! Wassup? Sambudy can help me? I have 1 (one) question -->: How to add tags to an image on the new experimental site "7TV" or is it currently impossible?

[coral echo]

currently impossible

[runic goblet]

Ok, i got it. Thank you, mr Z!

[cobalt moss]

hi so i added 7tv emotes to my friends twitch channel but some global emotes were automatically added after and i wanna know if i can disable them somehow

[misty ice]

how long does the name color take after subscribing

[languid folio]

im havin a lot of trouble uploading an emote rn anyone know why uploading emotes is kinda brokey?

[rancid plover]

is there a way to remove red higlighting? Whenever someone mentions a user, that red highlightning appears

[snow portal]

usually 10 minutes to show in chat

[snow portal]

could be rate limits, send me your user name and i can see if youve uploaded emotes and ill check them

[snow portal]

i believe this is a ffz problem

[languid folio]

Whiskeyshork on 7tv

[snow portal]

have you not uploaded any emotes?

[languid folio]

i tried but it just didnt allow me to

[snow portal]

interesting...

[languid folio]

no error msg either

lemme retry and ill send a screenshot

[snow portal]

@earnest roost ~~could you check this user? he has a problem with not uploading emotes, no error message, checked user and has no uploads so its not a ratelimit thing https://next.7tv.app/users/62eb37c9bdcbf2b827ab9718~~ figured out the problem, resolution was too big on emote

[languid folio]

this happens whenever i try to upload

[snow portal]

AHHHHHHHHHHH

ok

so this could mean a couple things

[languid folio]

stays like that for hours

[snow portal]

you upload emotes in 1000x1000

or

uploading it over 10k frames

[languid folio]

its a static img

[snow portal]

or you uploaded it over 5 mb

it could be those 3 check the properties of the image you are uploading

[languid folio]

may i post the img here?

[snow portal]

go ahead

unless if it isnt bad

[snow portal]

OH WEEST VIEWER

[languid folio]

pff yeah just wanted to add that but 7tv be wacky

[snow portal]

i can see the problem

lower this less than 1000x1000

[languid folio]

gotcha

[snow portal]

then you should be good

[languid folio]

okay yeah it worky now thaanks

makes it funnier tbh

[snow portal]

wider weest

[languid folio]

larger

[snow portal]

larger and wider weest

[signal moat]

yo, i cant see my animated profile picture on twitch. any suggestions?

[clear copper]

if I delete an emote I uploaded using the "update" button, will it delete the original too?

[warped lake]

submitted emote, its stuck on loading previews (1/4)

[snow portal]

read above ^^^

it cant be over 1000x1000, over 10k frames, or over 5mb

[signal moat]

yo anyone?

[snow portal]

its there

[fathom wind]

if an emote has multiple version, will we be able to choose which one is gonna be displayed as the primary version?

[vocal garden]

Weest viewer

[hollow laurel]

Does anyone know what this is and how I can fix it?

[sand summit]

Remove kekw

[hollow laurel]

But it's not my chat

[sand summit]

Anyways that white highlight is from an ffz addon

I think it's new account or something

[hollow laurel]

Ohh alrighty ty

[wet python]

[long abyss]

Hey a couple of my versions for this emote never got approved https://next.7tv.app/emotes/62ce95ae2a192fa228a76e98

[spare iron]

I only saw one that wasnt listed I set it to public maybe that worked

[long abyss]

oh did I have it private

yeah that seems to have fixed it thanks atmos ❤️

[green vessel]

Keep getting Error 70403 insufficient privilege while trying to delete an emote from my channel

Same if trying to rename

On the new website

It worked on the old website

[worthy arch]

just use the old website

[green vessel]

The old website doesn't display the revisions I made tho

[crude zinc]

why does next say i have 350/350 emotes but old site says 349/350

[sand summit]

which channel

[crude zinc]

wtf is this

how do i remove it

[sand summit]

a deleted emote

click on it and then remove form channel

[crude zinc]

fixed
not having a remove button was confusing the add button on the old site turned into a remove button but on new site i had to click use emote and then click on the set to remove

[true mango]

Is it possible to somehow add new 7TV emotes to the channel using the chat?

[sand summit]

like a command?

[true mango]

yep

[crude nova]

Would definitely be nice.

[sand summit]

theres a bot that does it

[snow portal]

yes there is a bot

[sand summit]

https://www.twitch.tv/dontaddthisbot

[crude nova]

I think they mean an inline button

Oh command, hm.

Inline would still be cool.

[snow portal]

oh like a add this emote thing?

[sand summit]

i think its dankerino that has add emote in context menu

[crude nova]

yeah if someone posted a link and it shows what it is

[snow portal]

no it doesnt i dont think

[crude nova]

like discord

[sand summit]

there was some fork that had it

maybe homies

idk

[snow portal]

yea

i know someone made a fork on that

but i think they merged that

it was a very bad thing to do tho

lemme see what i had to do to get it working hold on

[willow ferry]

its a link provider

[willow ferry]

set by an environment variable

[snow portal]

this is v2 btw i think

[willow ferry]

thats a good idea

copy paste that into this chat

[snow portal]

okay hold

[willow ferry]

no the result you get

[snow portal]

oh

[willow ferry]

dont actually

[snow portal]

okay

ngl tho that sounds like a cool idea to have on c7 if people are lazy to open the website

[wet python]

Gempir made a bot that adds 7tv emotes through channel points redemptions

[wild drift]

My name color do not change after buying a subscription, changed it in wardrobe, logged in and out of 7tv, waited for over 30 minutes, restarted chrome etc, nothing helps, 7tv badge shows on twitch but not the 7tv color name

https://gyazo.com/af7fb98497b7d61b57a332c3ef2ab831 choose Farmer's Sky but name is still red as you can see in gyazo pic

[coral echo]

@wild drift can you send a message in your own chat please?

https://www.twitch.tv/anderspaulsson

i wanna see if it actually doesnt show up or if its a problem on your end

[wild drift]

hmm, seem to work now

[coral echo]

[wild drift]

Thanks

[alpine knoll]

Trying to upload an emote, keep getting stuck here

[lavish shard]

Is your image larger than 1000x1000?

If so make is smaller than that

[alpine knoll]

this is what im operating on

[earnest roost]

Reduce the amount of frames it cannot be above 1000

[alpine knoll]

ah I thought the limit was 10k

mb

[candid fox]

zero width emotes dont align properly on chatterino, the one below is on twitch chat btw

is there a fix for this

[snow portal]

you have this enabled?

[snow portal]

https://tenor.com/view/who-pinged-me-ping-discord-discord-ping-undertaker-gif-20399650

[candid fox]

[snow portal]

but do you have that enabled on chatterino?

[candid fox]

doesnt fix it

i just did

[snow portal]

if you dont mind

can you go to settings

and press about

and tell me what commit it is

[snow portal]

go ahead and download the latest nightly chatterino update you are on a old build https://github.com/SevenTV/chatterino7/releases/tag/nightly-build 👍

[candid fox]

[snow portal]

you are on a build from april

[candid fox]

thanks dood

[snow portal]

👍

[candid fox]

@snow portal so

it still not workin

[snow portal]

hmmm

[candid fox]

[snow portal]

what channel is this from?

[candid fox]

channel name?

pugr

[snow portal]

yeye

ok

lemme test this emote rq hold on

[candid fox]

[snow portal]

ok this could mean one thing

the emote was intentionally made like that

[candid fox]

[snow portal]

here is a good example of what it would intentionally look like

so in showertime it was made like that

thats my only solution to that problem but

other than that its fine

[candid fox]

ye but how about this one

i dont think it's itentional

intentional*

[snow portal]

interesting...

[candid fox]

[snow portal]

OH

ok

i got an idea

go in settings

and search cache

[candid fox]

weird it work properly on twitch chat

[snow portal]

and press clear cache

[candid fox]

[snow portal]

press that and see if that happens

thats the only things it could be

because recently we had problems with emote sizing but that has been fixed

[candid fox]

i did twitce

twice

[snow portal]

same with me this seems intentional

try speed emote

[snow portal]

wtf?

[candid fox]

[snow portal]

@earnest roost are you able to answer this problem of his? i cant tell why zero widths are a problem for him

[candid fox]

it only happens on chatterino

fine on twitch

[snow portal]

those were the only solutions i can really come up with really

interesting

[candid fox]

[snow portal]

but yea anatole might be able to answer this question

[earnest roost]

huh

[snow portal]

other than that im lost

[earnest roost]

what

[candid fox]

[snow portal]

so apparantly zero widths are a problem for him on chatterino

he cleared cache

updated to recent nightly

still has the problem

[earnest roost]

whats the problem

[candid fox]

here mista

[snow portal]

@earnest roost

[snow portal]

apparantly its not aligning up with emotes for him only

[candid fox]

only in chatterino fine on twich btw

[snow portal]

wait...

ok this is gonna sound off but can you open settings

[candid fox]

[snow portal]

and show me this

[candid fox]

i tried every single one of them but here

[snow portal]

what the fuck?

lemme try these settings

[candid fox]

[snow portal]

wtf its still normal for me

[snow portal]

yea im lost

i dunno what the problem is

[candid fox]

[candid fox]

i tried your setting and still cant take shower properly

[worthy arch]

download chatsen desktop

[candid fox]

there's one

?

[worthy arch]

Or chatty

[candid fox]

why are there so many omegalul

cheesus how many do u have

[snow portal]

chatty

good one

[candid fox]

i actually googled it

[snow portal]

chatty doesnt have 7tv implementation because apparantly java script cant handle webps if i remember correctly

[candid fox]

[earnest roost]

java, not javascript

[snow portal]

or java

yes

i guess

but anatole

do you see a problem with this?

[candid fox]

[earnest roost]

no idea

[candid fox]

[worthy arch]

Soon

[snow portal]

because ive had him clear cache

update chatterino

even turn off the emote space setting

[earnest roost]

they can use gifs now anyway

[snow portal]

fair

[earnest roost]

idk im not the local chatterino expert

[snow portal]

anyways @candid fox best suggestion is to update windows, and update c7 when we release any nightly updates

[candid fox]

[snow portal]

thats all i can really think of anyways

[candid fox]

aight thanks guis

[snow portal]

[long abyss]

hey this just deletes the version right? Want to move this version to the top of the stack so its what shows in search but want to make sure before that im not about to delete the whole emote

nvm tested on another emote, just deleted the version

new problem, since I didnt remove it from my friends channel emotes before deleting the version it now shows as having a conflict when there is none

his channel page doesnt show it and it no longer shows in chat but its still conflicting

[earnest roost]

use next

it wont show the deleted card on old

[long abyss]

nah yeah

the deleted card is gone

but It still thinks he has it

[earnest roost]

username

[long abyss]

jayhilaneh

https://next.7tv.app/emotes/611d41a3de25758dd34515ca

the emote

[earnest roost]

?

[long abyss]

oh

oh my bad didnt think to search

thanks anatole ❤️

[earnest roost]

btw you lost all those 145 channels that were using your emote for now

[long abyss]

nah

thats on a diff version

the one I deleted only had 2

right?

[earnest roost]

ah the log is showing wrongly i think nvm

[long abyss]

gave me a heart attack

[lavish shard]

-145

[candid fox]

some normal emotes overlay the 0 widths

is this normal?

[vocal garden]

xqcL

[sand summit]

animated emotes will overlay static 0w

this has been known for over a year

chatterino only btw

[candid fox]

well i didnt

[tropic moth]

On Certain Twitch Channels it Post Global Emotes when i Post a Emote from Twitch etc. Example: We made a Raid and after any Raid Emote was a red heart emote from 7tv. Why happen this? And can it be disabled?

[spare iron]

damn. been a while since someone had that issue

anyone remember if it was a BTTV conflict or not?

[tropic moth]

possible is it cause i have both installed.

[earnest roost]

it's not

unreproducible bug

[tropic moth]

So reinstall can help maybe?

[earnest roost]

nah just refresh

[tropic moth]

I try 🙂

fix it. thx so i knew for next time

[copper belfry]

Is aliasing broken?

[spare iron]

Working fine on my end. What error are you coming across & are you using next.7tv.app or regular 7tv.app

[copper belfry]

Said conflicting name. Which was why I wanted to set an alias.

[spare iron]

I seem to get an error too when only changing capitalisation when I have a conflicting name

Error 704612

[copper belfry]

I didn't just change the capitalization but actually put another name btw, if that helps.

[spare iron]

changing the name completely works for me. and when I change the capitalisation for more than one letter it works fine too.

[earnest roost]

try it on next

old site is not really supported atm

[spare iron]

Im getting this error on next

[earnest roost]

wot

[copper belfry]

I tried on both. Didn't get an error messsage on Next but it just didn't do anything.

[earnest roost]

stop trolling pls

the error isnt wrong

[spare iron]

I didnt even know I had a 3rd added

[willow ferry]

July3rd

[hollow bloom]

Hello guys, please tell me how to remove a set of emoticons? I accidentally created an extra one and could not use the main one, even by default it still uses the new empty set.