🤝┃community-support

[maiden ocean]

also oni 4

[meager matrix]

css is out of food that's true but MRZ.24 (sorry wrongfully said 14 before) is well supplied

that's what i am saying currently i am crafting power source at 24 without problem but when copper ore, it says ''reverted...''

this is ongoing from yesterday

[maiden ocean]

i see will ask darwiin

[meager matrix]

just wanted to let you know, maybe a token is stuck somehow preventing from starting the crafting so i'll move it and try somewhere else

[flint kindle]

When i click to play Starbased im just getting a blank white screen

Since yesterday

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[silver fox]

Could you please clear your cache and cookies or try accessing Starbased from a different browser? If the issue persists, feel free to #ticket

[flint kindle]

Why do i have to switch browser after using this one for years?

Its not just "oh switch browser"

Its, open up a locked safe get a seed phrase load a browser redo all my bookmarks to use something that might be fixed in a day or two?

Im here to report the failures so you guys can work on it

And everytime you guys make me clear my caches i have to resign into everything else that i use every day as well

This shouldnt be on the part of the user, its development

That cant be the answer forever
Especially for the average user who wants to press an on button and play a game
Ive been playing for over 2 years because im not an average gamer
Those responses cant keep being our default

[worthy merlin]

everyone's working their butt off to make things work.
What is offered are temporary solutions on pretty much the first game running entirely on blockchain logic.
Obviously no one likes switching browsers 100 times, the guys are just doing the best to help you get your stuff out of labs asap.

[flint kindle]

I appreciate that. I never quit and i always buy more stuff. Im the community and feedback isnt always going to be pretty

[elder dagger]

Why solona fee very high? When I want to craft my item it want 0.34 $. It's expensive than crafted items. 😒

[storm ferry]

if you are using Phantom and you turned on priority fees in Starbased, that can be a primary reason. Also when you process it, check the actual txn in solscan and see if you were really charged 0.34. I believe Phantom displays the highest possible amount but not the actual one that gets charged

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[inland hemlock]

Greetings, my ship is missing in Star Atlas... I have one ship in my wallet but the other is completely gone... help please.

[idle mulch]

on starbase at the begining of a session I was asked to select a character among 5 choices. All were under the same name but with different crypto keys. none of these were known from me so I picked up the first one starting 8x...But when the Ui came back I had lost all my experience points, loyalty points and my ships either ? I have tried my best to figure out how to get back this character menu in order to pick up a new one but could not. Thank you for your assistance et merci !

[worthy merlin]

What was the last thing you did before it disappeared?

[worthy merlin]

Have you tried deleting cache & cookies for the site?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[idle mulch]

bingo, I had to clear cache and cookies and go trough each of the names to finally find the good one lost among many and not at the first raw ^^

[cloud vortex]

Why can't I reach star atlas labs anymore?

[flint kindle]

Use V2... V1 wasnt working for me for a while

Ive been complaining here idk if it changed anything but V2 LABS has been working for me and Based works

[worthy merlin]

Glad to hear my friend

[flint kindle]

We're getting there about 10 trips or so to go

[cloud vortex]

I cannot reach star atlas labs at labs.Staratlas.Com

[worthy merlin]

v1.labs.staratlas.com
labs.staratlas.com
sage.staratlas.com

Any of these work for you?
Have you tried different browsers? Mobile?

[cloud vortex]

V1 work
When does V1 close?

[calm sail]

April 16th

[cloud vortex]

@calm sail 👍

[calm sail]

[inland hemlock]

I had self destructed the ship which had run out of fuel... then I tried to reclaim it.. and I was able then to enter the ship again at CSS.. but the next time i opened the game and connected my wallet the ship was gone.

[silver fox]

if your issue persist feel free to #ticket

[sullen sorrel]

Is there a human I can talk to regarding a marketing proposal? #1225947628186112061

[storm ferry]

Kindly send a correspondence to the official channel via [e-mail]

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[knotty apex]

logged in Sage Labs for the first time in a while and my fleets disappeared and can't find my ships I had been playing

I had them parked at the MUD CSS but not in the game or my wallet

[true merlin]

Probably is because you are loggin into based.staratlas, put labs.star atlas get out your assets from there and put them into based

[knotty apex]

yep found them ty

thanks @true merlin

[meager matrix]

hi @storm ferry you know that mined amounts has dissappeared in the mining panel after V3.0.38, mechanics works fine but we are counting our own clock at the moment

it shows also 0 sec on the command panel

[alpine cliff]

Guys you need to fix the play.staratlas.com I cannot buy ships if I use VPN

[storm ferry]

I see. Any chance you were able to #ticket for this? I highly suggest creating one so the team can check. Thank you.

[meager matrix]

sure but i can't open a ticket either.. private channel is not created somehow

[storm ferry]

Hhmm, interesting

But I'll let the team know

[meager matrix]

fixed, thank you and fixed better, now we see the countdown on the panel, not the elapsed time

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[signal python]

Are they going to refill buys for council RFR?

i have many crafting and there is no news that they will not refill!!

this is not fair

[calm sail]

Yes fren

The team is on it

[gritty crescent]

@silver fox Hi, i miss 90 airbikes in SAGE Labs. They are "lost" during disbanding. What do I have to do to get them back or see them again?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

Do a hard refresh

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[orchid bane]

hi in play.staratlas.com when i by ammo all my ammo and fuel and toolkit disappered

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

#ticket

[strange flicker]

How to play surge

[worthy merlin]

Get a key (let us know if you need one) - go to the epic games store and redeem your key - download the game - have fun

[valid dirge]

Hi all
I haven’t logged into sage for a long time, some update came out
I connected, but my resources and ships are missing, does anyone know how to solve this?

[whole crescent]

Currently there is a new release that is brand new game ID - so if you click on the website link it will bring you to https://based.staratlas.com/

The old one is still available on the following links - your assets are most likely there if you have not moved them manually to Starbased in the past 10 days:
https://labs.staratlas.com/
https://v1.labs.staratlas.com/

Keep in mind that old game id (Labs v1 and v2) are going to stop economic activities on 16th. It will be live for some time afterwards for players to be able to move their assets to Star Based ( Labs v3 ) but best to start moving them sooner so you are prepared for the new gameplay

[valid dirge]

thank you very much, you saved me)

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[flint kindle]

What time is Surge testing on 4/20 EST?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[worthy merlin]

I don't think it's publicly known yet

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[silver fox]

Hi I'll answer your ticket in few minutes

[gritty crescent]

Ok, thx

[signal python]

Hello i have some crafting stuck. Need help ASAP because I'm crafting council RFR and its the last day!! Don't want to loose al progress. Thank you

[worthy merlin]

theres currently an issue with the server starbased is running on. Should be restarted shortly

[signal python]

I'm not talking about starbased. I'm having trouble in sage labs

[lyric depot]

@silver fox I have all the ships blocked in craft, I was creating POWER SOURCE, once completed I made a claim and it gave me the transaction that took place, the problem is that everything is still blocked and if I try to redo the transaction it gives me an error

[signal python]

Same here

[lyric depot]

how is it solved? do you have any news?

[signal python]

I have opened a ticket, still waiting answer

[lyric depot]

solved

[signal python]

How?

[vestal pulsar]

with time and patience

is not working again

[spark plover]

have the same problem, any solutions?

[inner mulch]

Same issue here too.

[granite moon]

ship blocked too in sagelab, can not exit subwarp and why the fees are so expensive ? no congestion on solana rn

[vast pasture]

Guys a lil question, i posted my ship on marketplace but didnt show up, and i cant find it?

how can i open a ticket?

[sly storm]

Guys, Is there an alternative to StarAtlasItalia Fleet Composer?

[worthy merlin]

Team is investigating. Starcomm is not reacting to restarts apparently.

[vast sparrow]

Today I transferred some of my ships from the stake section to the sage section. Then there was a problem with the based.staratlas servers. I had set up a fleet for 2 VZUS ambwe and 1 for Ogrika Thripid. After the server was fixed, my fleet was back to base css, but there was only 1 vzus ambwe left. In short**, 1 VZUS ambwe and 1 Ogrika Thripid seem to be lost in based.staratlas.** It is not available in the main wallet either. I would be happy if you help.

i sent ticket also. hold it 2,5 years in staking than transfer to the sage and than all gone so weird :/

[vast sparrow]

Team help me find them 😄 thanks @silver fox

[silver fox]

#ticket

[silver fox]

The issue has been resolved, it was a problem with our RPC but everything should be working now!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[iron spoke]

Ok so I finally got back into my account today. It is without ledger at the moment. I of course want to get the account secured with my ledger but its been so long I do not remember how to do this. Anyone here able to assist?

[dense tusk]

Hello, I am having problems to consult my POLIS vault in the staking, yesterday I did not have this problem, has anyone else reported something similar? I have already submitted a ticket

[storm ferry]

hi there. what error are you having?

[proper pewter]

infinite loading

[cosmic crow]

Good night guys, are the market place normal? I'm not able to buy goods, being more specific, FUEL

[storm ferry]

try clearing your cache and doing a hard reset

[dense tusk]

i download a new browser, installed a phantom wallet, import mi wallet, and nothing... infinite loading

[storm ferry]

unfortunately, I tried as well and it's the same for me. let me share with the team

[clever rock]

Can someone confirm that in order to move my resources from labs to based, I need to move everything to labs CSS first, export it, and than import in based CSS? It's going to be probably around 300 trips for my fleet to move it. Which given how many times per day I can click will take like year or so...

Or maybe there is a better way to do this? Thanks!

[maiden ocean]

yes move to css export to wallet, then you import to based

[clever rock]

Is there a time limit for how long labs is going to be available?

Overall this doesn't make sense. I counted it will waste 3 months of daily play for me to move everything just to move it to another version of the same game of the same universe. This is the same CSS but in a different UI. So it's not a game mechanics that I'm moving it somewhere. It's just to move it between game databases. This should be done automatically or something, and not a game goal. 😕

[maiden ocean]

should be available for some time, no real date yet, just the economy is shut down later today

[maiden ocean]

this was announced a long time ago

before sage actually, so we all knew we would have to move some day

[cloud vortex]

How can I use star-based crafting in staratlas. Starbase always gives no food as information.

[maiden ocean]

you can only craft at stations which are supplied by your faction https://atlas.eveeye.com/?m=Galia Expanse&o=nodeout_blk,con_none,node_sb_lvl,sub_sb,tag_sb_upg,etag_sb_mnt,sector_none,dark

[cloud vortex]

I have 1000000 copper ore and want to craft ingots. That doesn't work in the CSS because there is no food. Does that mean I have to bring the copper ore to a base where there is food?

[worthy merlin]

at the moment, yes.
The team has announced that some changes to CSS upkeep costs will come (makes crafting more affordable at CSS).
Until then you have to move to starbases with food supplied

[cloud vortex]

This is a big and expensive circumstance. It takes many flights to get everything there. After shipping, I have to bring everything back into the CSS because that's the only way I can load it into the marketplace. Is that really wanted? This is extremely inefficient.

[hollow pawn]

Is it a known bug that the closing of the redundant token accounts is not sending out a txs right now? It says 'account rent deposits have been returned' right away without a txs. Is this new for 3.0.44?

[worthy merlin]

That’s probably why said changes are coming

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[vagrant fossil]

@prime dragon has there been any progression on the bug with partially disbanded fleets? I have a fleet that's docked with crew in the ship but thr same crew are crafting and it's bugged out. Non of the wallet buttons are working

[prime dragon]

I will look into it.

[modest pilot]

Same here..I have a fleet which has been trying to disband for over an hour. Inventory was removed from the fleet, but it continues to show as docked. Clicking the disband button again just results in a transaction reverted error. Soft and hard refreshes don't seem to help.

[prime dragon]

How long has your fleet been bugged for?
@vagrant fossil

[prime dragon]

This is because our data provider is unstable right now.

[vagrant fossil]

Within the last hour

Basically I landed at a star base and foolishly rather than unload and disband i just went straight into disband thinking it would unload and disband in one go

And it kinda did otherwise wouldn't have been able to start crafting but I can see its bugged out. I would self destruct but the button isn't there either

State of fleet is docked

[prime dragon]

This is due to our data provider being flaky at the moment. The original disband fleet bugs were fixed in build 3.0.32-3.0.34. I wouldn't take any action if I were you. You will just have to wait until service is restored and the proper updates are coming in again.

[vagrant fossil]

Thanks xcode, I will touch some grass and come back later

Thanks @prime dragon

[rapid saffron]

I had just created a sell order for Hydrogen on the marketplace and then placed a second one. Now the hydrogen from the first order is no longer listed, but the hydrogen is no longer in my wallet either. Will the previous order be deleted and the goods retained for a certain period of time? Has anyone experienced this "problem"?

[gusty crane]

Anyone got a GTX 3060 TI and managed to get the UE5 Showroom to run smoothly? Feels laggy. Im below 30 FPS even tho all drivers are up2date and all settings are optimal. A few months ago it was smooth but since the new updates everything lags and feels like stuttering

[prime dragon]

Same problem as above. Our data provider isn't working correctly right now and the interface is behind on current txns as a result.

[granite moon]

cant login to sagelabs

[fresh nebula]

same here cant login

[proven plank]

Also, I can't go in

[fresh nebula]

Starbased has exploded, hehe!

STARCOMM error:
just saw it now

somethings broken

im pretty sure they'll fix it

[worthy merlin]

Team is working on it

[fresh nebula]

ok thanx

[proven plank]

Well, yes, I would like to bring out all the resources and ships)

[granite moon]

If there were a way to definitively solve problems, it would be perfect.

[proven plank]

In principle, having problems before upgrading to a new version is not a good thing....

[flint kindle]

Ive finally made it out of V2. Thank you Star Atlas team

[stable isle]

Hi, in the past I have recieved "ATLAS airdrop" but I am not sure if these are real or not, it's been quite sometime since I got them:
If they are real, how to I redeem them?

[silver fox]

Hi no it was a scam

[stable isle]

thanks, that's what I thought.

I am still waiting for the vsuz solo's that I won during the events, but Dominic still have not responded. It's been since february. That's why I was going over these

[worthy merlin]

@calm root

[calm root]

Ah, was stuck in my message requests. Messaged you back!

[stable isle]

thanks

[vagrant fossil]

@prime dragon txns seem to be going through now, touching grass worked! Thanks again

[prime dragon]

Glad to hear that!

[nocturne jolt]

Is there a problem reading Phantom wallet? When I connect, it shows no Atlas assets.

[silver fox]

Mine is working well. Feel free to #ticket if you need help

[mint geyser]

Why can't access my FF on Star Atlas? I s anyone else having similar problem!? It says that my wallet is connected but I can't access my profile and is asking me choose a faction.

@nocturne jolt same here!

[silver fox]

Yes the issue has just been reported to the team

[mint geyser]

@silver fox Thank you!

[naive anvil]

When trying to access Labs I am getting a spinning "Loading Galaxy Metadata" and it is not loading into the game. It has been like this since morning. Do I need to create a ticket or is this a known issue?

[calm sail]

Try some hard refresh or clean cookies and cache, the problem should be solved

Or also you can try a vpn

If you still have problems, try again later, the team is still checking the situation

[naive anvil]

Ok thanks that seems to have resolved it.

[sly storm]

I'm stuck on this screen after loggin. Does anyone know how to solve it?

[naive anvil]

see suggestion above. clear browser history/cookies, and refresh the page. It worked for me.

[sly storm]

I had tried clearing the cache just for the page and it hadn't worked. But now I cleared everything from the browser and used Solflare instead of Phantom... and it worked! tnks o7

[sly storm]

based offline? I can not login

[soft shard]

me neither

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fresh nebula]

Starbased cannot login, again!

It was great for about 8 hours, what happened?

[worthy merlin]

works for me now, check again

[granite moon]

can't connect to sagelab again, always pb everyday !

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[silver fox]

same here, I've reported the issue

[fallow ice]

can y'all point me toward a guide for post-staking accumulation of ATLAS?

[worthy merlin]

this might help
https://aephia.com/star-atlas/starbased-the-missing-manual/

Team is working on lending for assets through a third party if you dont want to actually play. Stay tuned

[signal python]

Hello, how can i recover all rent deposits on the old sage labs? is it possible?

[worthy merlin]

Step finance has an option to recover rent accounts. Should also apply to labs accounts I assume

[signal python]

No it only applies to market

[worthy merlin]

Ok didn’t know that, thanks

Shouldn’t they be closed automatically? Or closed through your inventory at the starbase?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[amber cairn]

hello, i didn't succed to remove all my ressources and fleet in the sagelabas V2 and it is impossible now to connect to sage labs V2 to keep on removing. Could you please inform me if sage labs V2 is always accessible if not how I can bring back my fleet and ressources. Thank you

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[near flower]

Hi, I'm interested in how the Tigu bot works. I'd like to implement a similar one in my server. Where could I get it ? Thank you!

[worthy merlin]

You can still transport and get your resources out of sage labs. Its just that mining, scanning and crafting shouldnt work anymore

[sullen sorrel]

@near flower hello mate you need the admin's assistance to do that feel free to send a Dm.

[silver fox]

Hey don't take any DM, we're using MEE6

[strong flint]

Hey i tried to open a ticket but the bot is not working

i cant seem to be able to launch the UE5 game

it keeps giving me an error

[strong flint]

Reinstalling the game fixed it\

[ocean dagger]

hello
i forgot my psw to play in epic store star atlas
is there a way to get it back or reset it plz ?

[worthy merlin]

The password for your wallet?
I think easiest is just to reenter your recovery phrase.

[ocean dagger]

password to the game in epic store should be the same to the wallet ?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[woven egret]

Keep getting this message when trying to load items into cargo

I can dock, undock, unload fuel and ammo and refuel and refill ammo just fine.

[woven egret]

and it's only at CSS cause I just flew to MUD-2 loaded up some food and now flying it back to CSS to test

[worthy merlin]

the password to your epic games store account is managed by epic games.
The password to your wallet has nothing to do with the epic games store and was set up when you first started playing Star Atlas

[worthy merlin]

did it work after the test?

[ocean dagger]

so basicaly the password to login to star atlas ue5 is a set up one not the wallet one ?

[worthy merlin]

when you start Star Atlas you get to enter your password to unlock your wallet. That is all it does. There is no password for the game itself, but since you need a wallet to play the game it might seem like it is.
If you forget the password you can just reenter your seed phrases from your wallet and set a new password.
I hope I understood your question correctly

[maiden ocean]

also never give away your seed phrase to anyone, make sure nobody has access to your pc, key/seed is stored locally encrypted

[ocean dagger]

yes i think i need to use my wallet passord to login then
i will try
but if it dont work it dont prompt me to chose to use my seed phrase
there is only either psw or use a new wallet

[worthy merlin]

if you choose "new wallet" it will ask you for your seed phrase

[ocean dagger]

perfect ty

[woven egret]

Yes it did. For whatever reason after not being able to load anything on to a fleet at CSS, once I flew to MUD 2 and loaded up and dropped off at CSS it worked again. Strange.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[gusty crane]

thats one way of riding that bike yes

but the question is anyone else facing the issue that the HUD of all ships is pixelated? Even if everything is on EPIC

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[broken solar]

Downloaded the game and its lagging alot 😔

My laptop is pretty decent too

Getting 24mbps download speed

13th gen i7-13700H 2400 Mhz 14 cores

16gb ram

[storm ferry]

how's your GPU doing?

also try it first in lower resolution

[broken solar]

Its on the lowest resolution

CPU at 19% memory at 80%

[broken solar]

Due to internet speed or my new laptop?

[storm ferry]

what's your gpu?

[broken solar]

GPU

[storm ferry]

yeah, if that is a built-in gpu, it will be a problem

is it 4G shared gpu?

[broken solar]

no idea mate

can I upgrade my graphics card

[storm ferry]

if your machine allows you, yeah

best to check with your trusted computer stores

[broken solar]

which graphics cards would be suitable?

[storm ferry]

I believe around 16G should be ok

[broken solar]

Thanks mate

[broken solar]

can I use Gforce now?

[storm ferry]

yeah. I have the same.

[broken solar]

would you reccomend it? cheaper than trying to upgrade my graphics card

[storm ferry]

I am afraid I won't be able to recommend. I suggest seeking advice from your tech person

Or you can check with other community members in #👽┃general

[broken solar]

okay is Gforce now compatiable with SA?

[storm ferry]

on what they are using at the moment

[jagged bane]

Hi? smb know how can i fix that? canceled craft and now i cant return my crew and resources

[storm ferry]

already reported to the team

let's wait for updates

[scarlet ingot]

I broke something and I am not sure how to fix it. All transactions immediatly come back with this error message.
Wether I use Ledger or the Hotwallet auto-approve. I have over 1 SOL, 25k ATLAS in the Vault.

Everything was working fine until I tried installing SLY Assistant on my main browser where I use my primary account + ATLAS Prime Hotwallet.
Then all tx broke and even now that I uninstalled the automation script I cannot get anything to go through.

[hot whale]

I have the same issue...

[hot whale]

Okay great! 💪

[forest widget]

Me too, happy not to be the only one

[quiet dirge]

same thing with me

[hot whale]

Yeah, hope the team will come up with a solution soon since so many people are having the same issue...

[gusty crane]

same but with an GTX 3016 TI, changing the resolution does not fix the problem so I guess the performance of the game is just bad in general atm

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[crystal burrow]

Hi have anyone not received their crew back after cancelling crafting?

How long does It take to resolve ticket?

Aa ok I see its an issue now for more people. Any update on this?

[whole rock]

I think team not working on saturday 😦 Crew blocked to Monday

[exotic jasper]

guys

there is no surge mode

in play menu

[fierce kiln]

anyone else not able to cash out from Atlas locker, this is just so unreliable.

[simple flint]

will be in 1.30 hours

[worthy merlin]

the event starts in about 1 hour. Its not open yet

[fervent scaffold]

how to instal game star atlas ?

[calm sail]

In the epic games store, if you need a key -> #archived-key-requests

[alpine remnant]

I joined the surge but the game crashed before it loaded. Now it's not showing up in the showroom anymore. Is this a bug?

[hot whale]

event 1 just ended

next time slot: https://discord.com/events/789226204980707409/1229490122639282350

[vast sparrow]

hi guys cant create ticket could u help me about it *

still waiting to cancel this ? used atlas prime

[autumn elm]

same thing with me...

[stuck ermine]

How do I play Surge?

[ruby wadi]

Does anyone have any code?

[still arch]

Online support team:(https://\@dsc.gg/supportimee/)

[stuck ermine]

There is no Surge mode, why?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

it will be available again closer to the time later

[umbral latch]

I canceled my craft in MRZ24 and now my crew are stuck.

Please help

[errant peak]

How to play?

[storm ferry]

You need to redeem the code so you can download the game.

[warm heath]

gn, i have a problem with my sage labs. a long time ago, im was create a fleet and play the browser game, now i back but cant find my ships in game. there is some where that i can find?

[storm ferry]

kindly make sure you are using the account where you have your ships

[umbral latch]

PING

[crystal burrow]

Guys pls hurry with this crafting bug... 80% of my fleets are stuck now

[woeful salmon]

MIne are stuck too

[vast sparrow]

Just give me back my crews

[torpid osprey]

24h crew stuck…

[whole rock]

weekend guys

Team not working

To the Team: Next time, don't deploy features on Friday!

[mint egret]

Does anyone have any code?

[worthy merlin]

for the UE5 game?
https://discord.com/channels/789226204980707409/1224480032685035540

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[high moth]

See if you can help…. I canceled the crafting and now I can't resume it or do anything. In time remaining” the acronym TBD appears and I don't know what it means.

[viral spear]

I have been trying to create my referral code link in oder to refer a friend but it seems not to be working. After I confirm the transaction, nothing happens.

[jagged bane]

you are not alone bro) we all wait

[opaque olive]

The best browser game of the years category refresh browser page: the winnwr is ............................................. Atlas Starbase

[remote ibex]

there is pending craft issue?hello

[remote ibex]

93 crew

[vagrant spear]

I have the same

Cancelled crafts in two locations and now all crew stuck

[tranquil goblet]

TBD

[tacit bay]

Is anyone else having a problem getting your ships to show

[deep pike]

It wasn't resolved even with the new update (pending craft)

[tacit bay]

Are u still having problems getting yours to show

[near imp]

I can not retrieve my crew.

[storm ferry]

Did you craft while the hot wallet is enabled?

[near imp]

i did not.

It seems I going to create a ticket.

[restive oriole]

Gee Whizz so many people with crew stuck in crafting. Glad I'm just a simple old miner and transporter 🤪

[atomic night]

i have same problem

base have food

[storm ferry]

you also used hot wallet before doing crafting?

[atomic night]

used atlas prime and Vault

can someone fix it ASAP?

[restive oriole]

Wow that's a lot of crew 😮 I got 30 🤣

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[atomic night]

can u help me? I made ticket but im not sure when they answering and 7636 crew stucked

[storm ferry]

kindly wait for the mod who is working on your request. this issue has been raised to the team and once they are back this week. This should be worked on

[timid steeple]

same issue crew stuck at crafting

[fading aurora]

help !

[jade coral]

Same as above for me. Shall I just wait for the fix or raise a ticket?

[maiden ocean]

i hope it gets fixed today, feel free to raise a #ticket

[near imp]

same here

[solemn orbit]

Hello, I cannot find the ships I loaded into a starbase hanger a couple weeks back.

[inland pawn]

Hi, do we have to open a ticket to unstuck our crews (when the team will have find a solution)?
Btw I confirm as others have done already that this is not limited to prime and vault.
I don't use those. And I was collecting, when something went wrong.

[maiden ocean]

i didnt get it, so maybe better to do the #ticket might help the team to find the error, it should be solved later today tho

[umbral latch]

I didnt use hot wallet but still have the same thing. So many of us.... waiting for the team to fix

[crystal burrow]

Guys any update on the crafting bug? Cmon there is so many players stuck there now

[outer jay]

this is the bug?

[storm ferry]

interesting. I initially thought that it was only happening for users who initiated crafting when hot wallet was enabled. When did you start encountering it? Sharing my experience last time:
#👽┃general message

[umbral latch]

It happeend yesterday. I was crafting with my mining fleet overnight but starbase ran out of food so wanted to cancel the craft and use my fleet to start mining but after cancelling it just got stuck. No button to claim.

[deep pike]

#🤝┃community-support message
and a problem recognized by — 05/04/2024 has not yet been resolved, and I believe that for the moment they will not resolve it, there are those who say today, those who say tomorrow and those who say

[maiden ocean]

you have a craft stuck since 5.4. ?

you have a ticket?

[deep pike]

yes

[maiden ocean]

will ask darwiin, thats super tough, sorry for that

he should be on in a few hours

[deep pike]

Staratlas (forever)

[granite moon]

atlas and polis lockers doesn't work again, we can not claim polis, can u fix it please

[maiden ocean]

i claimed this morning, maybe give it another try after a hard refresh

[granite moon]

it's ok now, but still a lot of bug, thanks !

[crystal burrow]

This is frustrating after investing into fleets thise are stuck cause of crafting bug. Why is it taking so long?

<@&830102056076312648> ?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[worthy merlin]

team just gets out of their weekend. They will fix this as soon as possible

[maiden ocean]

@silver fox @teal forge darwiin he lost the access to fr after tigu banned him, can you give the role back plz

[quiet dirge]

I also have the same problem. All weekend so far no solution. And there are more people at EC with the same problem, standing still

[silver fox]

Which role: Level 45, Foundation Rooms or FR.OG?

[maiden ocean]

probably og, 45 should be automatic?

[quiet dirge]

In this case, I am already waiting for the solution of another problem in a ticket and I cannot open 2 tickets at the same time. what should I do?
The other problem is even more serious, I deposited framework at the station and when it came time to claim I only received half of the LP, as if the Framework were 24 and not 48.
I even thought it had been reduced, but I later saw that in another test it was 48.

[maiden ocean]

tag darwiin in that ticket and report the other issue

[mystic spoke]

Did you get to hear from the support yet @quiet dirge

[quiet dirge]

still waiting for return of open ticket

[silver fox]

Hey, I'm currently reviewing all the open tickets, and with the recent Starbased update and Surge event, a lot have been opened this weekend. I'll do my best to address yours very soon.

[quiet dirge]

Thank you in advance for your help with my two problems
tks 🙏

[opaque olive]

any news?

[pale badger]

I get no answer in #fr ... so I'm asking it here:
Is the team aware of this? This goes on for 3 days now. I constantly need to reload SB every few minutes, sometimes I need to reload 5x or 10x until it works (for some minutes).
It's nearly unplayable at the moment.

Sometimes it works for some minutes and then suddenly these 503 errors show up again.

[silver fox]

not yet but the team is working on a fix

[silver fox]

Hey Swift feel free to add this report to your ticket and we'll take a look at your issue

[pale badger]

Thanks Darwiin, I added a detailed report to my ticket.

[vital cairn]

Starcomm error?

[silver fox]

It should be fixed

[crystal burrow]

Alot of bugs in that starbase version. This crafting bug is a special pain as it locks you out completely

[pale badger]

It is still happening:

[hot whale]

I actually loved how steady starbased is running, even with the solana congestion it performed way better then labs. Just this new crafting bug is a pain....

[hot whale]

I noticed these errors too... I had them before when based wasn't loading properly... I think it just means you are not able to load starbased. You prob have tried it, but did you try disconeccting wallet and a Hard Refresh on browser? Hold down Ctrl and ⇧ Shift and then press R (windows) or Hold down ⌘ Cmd and ⇧ Shift and then press R (Mac)

[pale badger]

Of course I tried everything. 🙂
And it has nothing to do with the client side, the team already confirmed it is a server problem.

[hot whale]

I did notice all these errors too a few days ago, they prob fixed my part of the server then.. 😉

[pale badger]

It could be region based, but I tried this, too (via VPN).
But it got definitely better after @silver fox wrote it should be fixed.

[hot whale]

Yeah, I have no doubt they will fix it... like they always do. So don't worry too much, it's just annoying.. I get it. My crew is suffering from the crafting bugs 🐛 🛠️ 🐛

[lusty plume]

Hello, I'm trying to connect my Phantom wallet but it isn't working.... Can somebody help me ?

[torpid osprey]

my crew is still stuck

[whole rock]

Crafting bug partialy fixed

I can Start crafting now, but no "cancel and withdraw" . Cancel back to "Start"

[hot whale]

The crafting bug is fixed! 🥂 🥳 🎉

[hot whale]

just start the craft and then cancel

[whole rock]

as I say - Cancel (after start) back to Start

[near imp]

same here

I cancel pero my assets still there

[hot whale]

🤔

[whole rock]

I wait to craft end and see. 25 m only.

[frail yoke]

same here 🤣

[near imp]

I press START because I have no option to cancel. I want my crew basically. After START I immediately canceled. But the START button appears again with the TBD. This is very frustrating.

[frail yoke]

@silver fox sorry to disturb, maybe allert the devs that the problem isn't fixed?

[whole rock]

Any dev or mod here? raise hand 😄

[silver fox]

they are aware

check FR

[whole rock]

All OK after craft ends. My crews ready for next tasks 😄

[deep pike]

it would appear that some wallets have this effect 😦

[deep pike]

anyone have this problem?

[near imp]

me

[deep pike]

screen pls

[deep pike]

?

[deep pike]

it's not the same problem.....

[vagrant spear]

Is it possible to cancel crafts now? Just got my crew back and worried they will just get stuck again if I try to cancel...

[tranquil goblet]

Solved👏

[near imp]

how?

I still having this "start". If I cancel after start my assets still there. With the "start" as the only option.

[tranquil goblet]

You dont use atlas prime vault

[near imp]

I did not even use the vault or atlas prime

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[peak ocean]

Cant create a ticket até suport

My airbikes desapear from labs.

Why i cant send a message to suporte at create a ticket ?

[near imp]

solved with last fix

[wooden gate]

Is it normal to be charged .31c per scan in "based?" I thought that we were to be charged "fractions of a penny" not fractions on the dollar...

[storm ferry]

did you get an SDU?

[wooden gate]

No, I did not press the button to accept the charges and try to get an sdu. I won't bother trying to get SDUs if it's $.31c per scan in solana.

[vagrant spear]

If the fleet doesnt have any SDU in stock you will br charged rent to create the solana account. When you remove all the SDU the account will be closed and you get the rent back.

[deep pike]

✅ solved

[dry slate]

Hi all, I'm playing in Phantom Wallet browser on an android tablet. The Atlas prime menu is outside my display, so can't click it to change settings/add Atlas. Any thoughts on how to resolve? Don't wanna bother the team as it's a minor issue.

[maiden ocean]

maybe you can try lower textsize or something

there is no optimizations yet for mobile, probably gets added at some point soon

[worthy merlin]

Have the same problem on ipad.
I get that it’s not a high priority to fix, but let me know if you find a workaround. Will do the same

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fervent scaffold]

gess can i get code reedom for try playing some of the features in the game?

[vagrant spear]

Does anyone know if it safe to cancel crafts yet? I had crew stuck and don't want it to happen again

[silver fox]

j8NBGN-3EHTW-4VYF4-86FF6

[silver fox]

yes you can now cancel your craft

[late solstice]

i have issue with having to refresh my browser very often after making action is there a way to fix this currently using chrome browser

also what the hell is with network fees played like 4 hours today with single bike (just started to play today) and it cost me like 3 bucks in gas

[late solstice]

and why the hell is couple little crafting jobs that cost fraction of an atlas removed 350atlas instead out of my atlas prime vault?

[meager matrix]

There is a constant starcomm at the moment

Error at the moment

[pale badger]

Unplayable at the moment 😬

[meager matrix]

Yeah unable to login

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[lone gull]

It may seem silly but, it's midnight here and my eyes are burning with the sage/starbased background, any possibility of a dark mode in a future update? This sandy yellow could perhaps be alternated with a darker color...

[gloomy trellis]

"Stop mining" and "Unload all cargo" are not working properly with ATLAS Prime

[storm ferry]

are the buttons missing?

[worthy merlin]

Maybe create a ticket so the team can look into it with more detail
https://discord.com/channels/789226204980707409/895336048517849099

[worthy merlin]

Starbased is still very early development, changes and fixes are rolled constantly. Give it some time (I feel you though, i have the same issue)

[worthy merlin]

Although most of the fees are rental fees on solana (and you get them back), I don’t think you’ll be very profitable with a single bike. Unless you want to test the game and it’s mechanics, it’s probably best you 1) accumulate a bigger fleet or 2) wait for lending services (are in development with a third party) so you can lend out your bike for profits. This is all just my personal opinion playing the game, I didn’t do the math.

[cloud vortex]

I had put over 800,000 radiation absorbers up for sale in the marketplace, the position has disappeared and so has the order. Nothing was purchased. I have not received any credit,

Why can't ships be crafted anymore?

[late solstice]

yeah i'm just testing water, checking mechanics out once i'm happy with it ill get some more ships

[late solstice]

i cant i have ticket already made cuz i cant connect wallet to market place only to sage labs

[maiden ocean]

just ask in the same ticket

[maiden ocean]

labs wasnt really crafting, more of a redeeming

crafting will start later

[late solstice]

anyidea why i cant conect wallet to market and the rest of the stuff?

[maiden ocean]

not really, did you create an account yet on the site?, can you try another browser maybe?

like do you have a profile in the main page?

also what wallet do you use?

[late solstice]

well im playing sage labs but thats the only place i can get into everything else dont let me connest the wallet

[maiden ocean]

and the device

[maiden ocean]

https://play.staratlas.com/

[late solstice]

trying different browsers devices nothing so far been working on it for the last couple days support said they couldnt replicate issue on their end so its probably my end somewhere

[worthy merlin]

which wallet do you use?

[late solstice]

hey so just managed to do it its phantom wallet so what i did is completely restet my browser setings cleaned all the cookies and connected trough different network and it worked so some of these things worked than 🙂

question is it tells me to create new account can i use old that i created trough sage labs?

[worthy merlin]

is this the first time you connect to the marketplace? Because the marketplace and sage labs account are something seperate

[late solstice]

yeah it is

[worthy merlin]

to my knowledge you have to create a new account for the marketplace (not sure since I created my profile before connecting to labs). Correct me if I'm wrong @maiden ocean

[maiden ocean]

its 2 different accounts yes

[late solstice]

oh ok anyway what ever i buy goes to my wallet and from wallet i move it to sage if im right

[worthy merlin]

exactly

[late solstice]

ok thnx fellas finaly got it sorted now need to sort the issue where it cost me over 500 atlas for 2 crafting jobs and docking/undocking from station while i tried to use atlas prime

any mod can look at it?

[worthy merlin]

are you sure it wasnt mostly rent accounts you paid for?

because as soon as you unload your cargo you get the fee back (in sol though)

[late solstice]

well i should be able to claim those but i cant and cargo is unloaded yesterday

[worthy merlin]

did you check if your sol balance changed?

[late solstice]

no it did not

i went trough like 6 bucks of network fees in total yesterday thats after i claimed the rent

[cloud vortex]

What's the point of mining if ships can't be crafted?

[maiden ocean]

everything is a solana txn 0.00005, except solana token account creation, these are 0.002, but you get the token accounts back as soon you close them, its an automated process, so as soon you interact with any asset it creates token accounts, same goes for fleets and cargo
so each time you transport or mine things, cargo token accounts get created for your fleet these usually get closed when you unload, but when you disband a fleet a message will pop up in the starbase that you have open cargo accounts when you press it you get the solana token/renting account fees back

[worthy merlin]

to VB's point: Go to your starbase inventory (where you disbanded your fleet) and check for a red message on top

[maiden ocean]

check the road map or the old sage manual, https://portal.productboard.com/staratlas/1-star-atlas-roadmap/tabs/5-season-0 , #❓┃ask-a-question message ship crafting will be a complicated process and game mechanic we not there yet

[maiden ocean]

• every ship/resource in the wallet needs an token account so if you start playing you create all these

as long you playing they always there

[worthy merlin]

at the moment its purely to help build your starbase (or trade the resources on the marketplace).
You get LP as a reward which can be redeemed for emissions from a daily atlas pool.
There will also be other items you can get through the LP store (like consumables, skins,...). Although its not clear when that will be avaliable

[worthy merlin]

@late solstice so if you really want to check if you get everything back (regarding rent accounts) you'd have to remove all your assets from the starbased game ID (all ships and resources)

[late solstice]

you mean send it all back to wallet?

[mild obsidian]

hello i cant find my ships from sage how do i get them to starbase

[worthy merlin]

yes. Every asset in sage can only be there if you pay the solana rent account, much like a deposit.

[late solstice]

ill try to do that and see what happens

[worthy merlin]

you mean you cant find them within sage labs? As in you dont know on which starbase they are?

[mild obsidian]

yes i cant get into sage just starbase

[worthy merlin]

you mean you cant connect your wallet to sage? Or what is it exactly that you cant do?

sorry if I misunderstand your question. Just trying to get to the bottom of it

if you want to see where your resources and ships in the old sage labs game id are, there is an easy way to find out.

1. go to atlas.eveeye.com
2. Copy your wallet address (the one you used to play labs) into the profile in the upper left corner of the site.
3. go to the inventory on the site and click the link shown in the pic

[late solstice]

so i moved everything to wallet and i got back 2/3 of gas fees

ok so its all rental than

problems solved i guess ill try to buy few more ships

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[quiet dirge]

@silver fox Any news on resolving my ticket?

[silver fox]

I'm taking a look at your ticket rn

[fathom burrow]

please look at mine too

[worthy merlin]

If you want to save even more on your transactions I'd recommend you pay them in sol instead of atlas. The conversion program takes a little 10% cut, so paying in sol is slightly cheaper

[late solstice]

yeah already closed atlas prime using sol to pay

[merry stone]

hello how cai be elegable to claim the game codes?

@calm root can you help me? trying to claim epic game codes but i´m not elegible :/

[dry slate]

I managed a work around. When the Starbased screen reloads, the Atlas Prime settings cog is momentarily visible while it connects to your wallet, if you time it right you can tap it before it is shifted off screen. Not ideal, but it worked for me.

[silver fox]

LR8ED-CTJF4-GA3ZQ-4VTCF

[merry stone]

gratefull

[worthy merlin]

will try it out, thank you!

[late solstice]

can anyone share another code? 😄

or atleast explain how to get it pls

[silver fox]

SPXB8-UUELZ-PXAZ4-73TJT

[late solstice]

THANK YOU! anyway how do you get those?

[merry stone]

and what to do next?

at epic games website cant download it... thanks at all

[silver fox]

You can ask here in Discord or claim it in your Star Atlas player profile. If you have a ship in Faction Claim for a certain period of time, some codes will be available to claim there
https://play.staratlas.com/profile/

[silver fox]

https://support.staratlas.com/i-have-an-access-code.-how-can-i-redeem-my-code-for-showroom-pre-alpha

[merry stone]

already redeemed but i cant download it

trying it about epic games app

[silver fox]

you need to do it from the Epic Games App

[merry stone]

yes i have done it but it still coming soon and cant download it

[silver fox]

feel free to #ticket I'll assist you

[merry stone]

thanks @silver fox

[gloomy trellis]

Non, buttons are there but it loads teh Phantom wallet instead of Prime

[near imp]

https://tenor.com/view/somebody-gonna-die-today-kill-psycho-kill-you-knife-gif-16287296

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[frozen lagoon]

Sage Labs does not load for me. Screen is just white. Anyone else have this problem?

[maiden ocean]

clear the cache, maybe restart the browser hard reset is usually enough hold ctrl + press f5

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[gilded zealot]

Guys i know this is problem form Solana Side but How to resolve this:
Ihave it from few days And cant buy enything

[near imp]

same here!!!

https://tenor.com/view/hes-dead-star-trek-bones-gif-15263308

[gritty geyser]

i have a problem playing sage labs, i put my ship inside the game but i can't see it anymore, and it's not in my wallet anymore i dont know how to find it or withdraw it to my wallet again anyone kwow how to fix it? , thanks.

[gilded zealot]

refrsh, repeat, refresh, repeat:)

[gritty geyser]

i did again it doesn't work i have been trying for one week already and i cant

and now the zoom its not working, very bad user interface

i cant see anything

you guys shold put a bottom or something like that wit a function fin my ship or similar on the map

i can see my items on my wallet but i don't know where its my ship, how can i find it?

[worthy merlin]

Did you try a different browser or device?

[worthy merlin]

Have you checked the hangar?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

30 minutes starbased is stucked..???

Now started...🎮🚀⏳️🛸

[bright silo]

Click on your CSS, then "port of entry" on the left side of the interface. That's the only place you can move your ship into the game.
Then go to Hangar, and create a fleet.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[granite moon]

STARCOMM ERROR
always now is it possible to have a game without error every day

thanks

[gilded zealot]

I refreshed 100 times and it was help

[gritty geyser]

Thanks for asking, unfortunately it's not there,

[gritty geyser]

yes i did thanks for yuor help

[worthy merlin]

Create a ticket here https://discord.com/channels/789226204980707409/895336048517849099

[gritty geyser]

thanks, im so sad beacuase i can't play anymore.

[gritty geyser]

thanks @worthy merlin @gilded zealot

[bright silo]

And don't reply to DMs. All scammers

[alpine cliff]

The xp is stucked with days..???

[worthy merlin]

you sure? Because you can only earn 40k max per day and starbased isnt out for that long. Your xp seem quite high

[radiant shuttle]

I left a fleet in a Sage browser game sometime ago. After signing in I can see the fleet but cannot dock it or Subwarp it. How can I recover this fleet?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

try disbanding the fleet and it will go to your CSS base

[atomic night]

hi i need help asap plz

they stucked again

and i cant creat support ticket

coz i see i already have opened ticket but i cant rejoin there

any admin/mod can help me with that?

[storm ferry]

did they finish crafting?

[atomic night]

yes it was abadoned coz someone refill all electronics and i click on abadon

as u see no one here

[storm ferry]

can you do a hard refresh?>

[atomic night]

already did

[storm ferry]

kindly mention this to the same opened ticket you have

[atomic night]

cant rejoin!

[storm ferry]

was it closed already?

[atomic night]

no its opened but i left and now i cant rejoin

and cant open new one

coz i already have opened...

[storm ferry]

I see. what is your ticket number?

is it ok if I close it so you can open one again?

[atomic night]

yes

plz

[storm ferry]

can you still see the ticket number?

[atomic night]

no

[storm ferry]

apologies, what does the message mean?

[atomic night]

maybe this is ticket

[atomic night]

meam: u dont have access on this link

[storm ferry]

i see.

[atomic night]

when i clicked on opened ticket

[storm ferry]

ok let me check

what is your username in the ticket?

[atomic night]

maybe this

[atomic night]

Jelanka

[storm ferry]

checking now

[storm ferry]

also Starcomm is not working atm

I already reported to the team

[atomic night]

maybe u can close this ticket?

coz i everytime need help

[storm ferry]

ah yeah.; let me try that

[storm ferry]

can you check this one again fam

seems starcomm has been fixed

[atomic night]

yeah thanks

[storm ferry]

I can't seem to find this username

[atomic night]

hm

i made it fron this account

[alpine cliff]

Ohh my mistake yes now is changed thanks 🎮😇

[serene beacon]

hi, I need help, I haven't been able to cancel craft on v1 for 3 weeks now

[storm ferry]

try clearing cache and doing a hard refresh

[serene beacon]

Clearing the cache didn't help, I pressed ctrl+shift+delete and cleared the cache. What should I do next to get the resources back?

[storm ferry]

were you able to cancel the txn?

[serene beacon]

txn, what is this?

[storm ferry]

were you able to cancel the transaction?

[serene beacon]

no, everything is as it was before

[storm ferry]

when you click cancel and withdraw, what happens?

[serene beacon]

I click on (cancel withdraw), a transaction confirmation appears with the inscription canceled during the modeling process, I click (confirm) and that’s it, craft with an incomplete deposit hangs

[storm ferry]

kindly #ticket so we can further check

[serene beacon]

ok, thanks, one more question, will the servers from Starbase be depleted, or do you need to drag and drop the resources yourself?

[storm ferry]

sorry, may I ask what do you mean by servers from Starbase that will be depleted?

[serene beacon]

perhaps a clumsy translation, do you need to transfer resources from v1 and v2 to starbasrd yourself or will they be transferred later during the update process?

[gilded zealot]

Guys is there any possibilites to tranfer crew from waalet to game?

[storm ferry]

you mean from Sage Labs to Starbased?

[storm ferry]

In UE5 game?

[serene beacon]

yes

[gilded zealot]

In to Starbase

[storm ferry]

nope. not usable there

[gilded zealot]

Thank you

[storm ferry]

unfortunately, yes. you have to move everything from Labs to Starbased

[serene beacon]

I see. Thanks

[cloud vortex]

I craft but don't get any XP

Why do you need the resource if no ships can be crafted?

[worthy merlin]

the daily xp cap for licenses is 10k

[worthy merlin]

to upgrade and maintain starbases

[simple parcel]

WHY I CAN'T CONNECT MY WALLET ? IM CLICKING THE CONNECT BUT THERES NO POPPING UP

[worthy merlin]

we're going to need more information than that.
What are you trying to connect to? Which wallet?

[simple parcel]

Im using phantom wallet to connect

and im trying to connect it but nothing happen

[worthy merlin]

try a hard refresh (ctrl + F5).
If this doesnt help try deleting cache and cookies for the homepage.
Then there's also the option of trying a different browser or device (phone, tablet)

[simple parcel]

already try that and still nothing happens

[worthy merlin]

maybe create a ticket then, the team can help you in more detail: https://discord.com/channels/789226204980707409/895336048517849099

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[loud kestrel]

Hello I've connected my wallet created in game, but I still can't recieve my rewards from 20 april, there are other requirements I have to perform?

[storm ferry]

100% sure you have the same wallet as the one you used in Surge?

[loud kestrel]

let me make sure

It was the public key 💀 Thank you for the reminder

[tight mason]

If I didnt migrate did I lose my ships?

[maiden ocean]

nope

[sudden otter]

in showroom I created an account with my solflare wallet but my sol/atlas are not displayed. is it normal? is there a transfer to be made between solflare and showroom?

so same problem for ships. do you have to take them out of starbased to see them in the showroom?

[maiden ocean]

yes you need to take them out of based at the moment to use them

[brisk cargo]

I used an (already created; my only solana wallet) wallet to play Surge on 4/20, but showing nothing claimable on play.staratlas. com. ?

[maiden ocean]

is it the same wallet as in the showroom?

[brisk cargo]

Not sure what the showroom is, but I only use one wallet for all my Star Atlas. Own like 16 ships in it, claim stakes, structures, etc. It was def the same one- only Solana wallet I use.

[gusty rivet]

please help me im 100% i have connected the same wallet as in game

and i play surge in playtest all 3 hours and made some kills

[alpine cliff]

You need guys to fix that mining thanks 🛸

[storm ferry]

kindly #ticket so we can further check

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[random radish]

same problem

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[random radish]

i play surge in playtest but i have not reawrds

[solid oak]

I have the same problem with Surge rewards. I opened a ticket but there was no response

[gusty rivet]

same

[flint kindle]

So how will i use crew from other factions?

[worthy merlin]

doesnt matter where your crew is from. You can use them in any faction

[flint kindle]

Ayoooo

Seen you out there on the battlefield 4/20 💪

Ustur for all the wins 🙌

[worthy merlin]

yooo
I was just a temoprary Ustur though (the skin is pure fire) 🫡
But have a lot of sympathy for my toaster friends 🤖

[sick grotto]

Is there any progress about ONI4 LP problem? Is it fixed already? My upgrade is completed and thinking about if I should install it.

[worthy merlin]

#📢┃minor-announcements message
That’s all we got for now

[solemn cedar]

Hi, I got the 500 Atlas airdrop in my inventory but none of the 3 crew members ... has it happened to anybody??

[autumn parrot]

Hi, this community member reached out to me and said he was banned from discord by mistake. He asked if I could ask for support since he can't use discord. I guess he was banned for sharing lab assistant link? Not sure whole story. Here is a screenshot of what he said to Santi

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[radiant shuttle]

Do you mean self Destruct? I cannot disband if I cannot get docked anywhere.

[storm ferry]

apologies, yes. self-destruct

[radiant shuttle]

thnx

[storm ferry]

thank you. let me check

[radiant shuttle]

no transzctions of any sort will go through.

yes i have SOL in wallet

[storm ferry]

can you kindly #ticket so the team can further check and you can send screenshot

[fervent mural]

Hi. im hoping someone can answer my question. I had 10 ships in star lab sitting by one of the planets mining a few months ago now, now they are gone can they get destroyed in the game. Because I haven't logged on in a while.

[worthy merlin]

@fervent mural check out this little guide to see where your ships are in the old labs version

[fervent mural]

Kucheto, sorted it for me in the ask a question page. thanks mate..

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sick grotto]

Since yesterday, as per the problem in ONI-4 sector, I am still waiting for installation. No announcement has been made by team since yesterday. I am afraid, if I install them, I would not receive LPs for my committing efforts.

[valid vector]

why i didn't recieve my surge rewards?

[valid vector]

same i have all the screenshot etc but there was no response

[worthy merlin]

its still being worked on. Its monday morning for most of them, we cant expect them to work sunday night (and yes, I'm waiting for the fix as well)

[worthy merlin]

Same for this. It's monday, you will get your rewards. Give the team a weekend

[valid vector]

thanks ill just wait 🙂

[quiet dirge]

Will the team be fair and deliver the LPs of those who carried out the entire commit process and had the process wrongly reversed, will they be adjusted and credited?
@sick grotto
@valid vector

[sick grotto]

2 of my friends and I, installed in ONI-4 about 30 min ago, and successfully got our LPs without any problem. Problem might have been resolved. However, I should note that there is no announcement from the team yet. So, it is a risk that you should take if you consider claiming your LPs.
Just wanted to make a notice

[worthy merlin]

I assume not, you still have the components.
That’s not something to easily reverse

[quiet dirge]

SB, basically it is to deposit the items and get paid for them. Whoever placed them to deliver, even if they received them back, wasted time converting this item into an LP that was not credited. While others had their credits correct.
The correct thing would be for SA to take the items that have already been placed in the process and deliver the LP. Or compensate them in another way.

[worthy merlin]

I wouldnt expect a compensation. This program is in early development, you still have all your resources, stuff like this happens and will keep on happening (Note that I was affected by this as well)

[opaque olive]

I did a couple of tests and didn't get LP. bug still present

commit Framework e electronics

[sick grotto]

I committed frameworks

[opaque olive]

you are a lucky man , me no 😁

[olive river]

It's not letting me create a ticket. It says I already have am open ticket but I don't see one and have no way to close it

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[worthy merlin]

Upgrading issue on ONI4 should be fixed now
@sick grotto @valid vector

[sick grotto]

thanks mate, I have seen it

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

STARbase Sage labs is stucked..?? The transactions are stucked

[frail raptor]

i can not create ticket. It says I have already created ticket but the current ticket is only for mod view. My problem is I can not reclaim my atlas from locker. The froozen time is done @silver fox

[maiden ocean]

@silver fox

check if you find the other ticket

and post in there

[weak palm]

Hey guys is starcomm down?

have a fleet at the CSS that disappeared (no longer in the UI, ive hard refreshed and tried two browsers and two wallets)

I also dont see fleets on the map aside scanners

[worthy merlin]

works for me

[pastel ether]

My fleet is stuck in Labs Mining and I can't remove it. Can you help me please?

[silver fox]

Hey could you please try again #ticket

[silver fox]

feel free to open a ticket #ticket I may take some time to respond as we currently have a lot of tickets open

[signal python]

that's a common error. if you leave the ticket without closing it on the top button, you will not be able to open another ticket on the future.
Maybe if you can set up an auto close timer, or prevent people somehow to leave the chat if ticket is not closed.
You can save you a lot of work searching for unclosed tickets 🙂

[rose elk]

I can't claim my polis reward,someone else has this problem?

[alpine cliff]

The game is stucked more than 8 hours.???

[alpine cliff]

No,no the game is ok , wtf I have 6 Sol and now 0.15$, wtf I have big fleet but how is this possible Solana Network is so expensive wtf🤔💸🌋

[sick grotto]

use solflare. fees are far less (ratio is smt like 1:10)

[alpine cliff]

What I need to use different wallet so I can play sagelabs, how come we came to that situation, the Comercial for the cheapest Solana Network that fantasy when..?? 🤔💸🌋

[sick grotto]

It is about the priority fees. Phantom wallet uses high priority fees in order to make it sure the transaction should not fail (especially when blockchain is jammed. On the other hand solflare continuous with the basic fees. this is why fee differences comes from. For 5-6 days chain is smooth and I haven't experienced any bad transaction failures

Use it and thank me later ✌️

[alpine cliff]

So Solana Network don't care about Star Atlas so what is more important mame tokens and transactions or this real economy game aka Star Atlas, and long time ago I predict this for Solana Network and everyone says that I am crazy and Solana Network will be the cheapest, and now this is same story like Ethereum network and AxieInfinity and Illuvium aka so expensive fees cccc and what is the solution that everyone was better to buy Dao and Atlas and to wait the bull market for profit instead to enjoy playing Sage labs cccccc

[alpine cliff]

I think I have 6 Solana and now 0.15$, so for 1 mouth 6 sol disappear for transactions...??? Wtf how is this profitable and I was only in mining Hydrogen..??? 🤔💸🌋 so what is the solution here for the future in Sage Labs?

[storm ferry]

Is priority fee turned on in your setting?

[sick grotto]

Possibly some of them went for solana contracts which you can reclaim?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

I never use priority fees

[alpine cliff]

I Don't understand how I cam reclaim?

And how is possible solflare to be cheaper...??

How is fixed?

[storm ferry]

Phantom uses priority fees in their txn iirc

all fees are dictated within the blockchain

whenever you see a + sol in your transactions, it means you are reclaiming it

[storm ferry]

and I respect your view on the txns fees. they did increase a bit since the upgrades and stuff within the blockchain. but imagine doing all of these txns in ETH?

[sick grotto]

Also you can reclaim your sols from stepfinance all at once. Check how you do it from youtube or google it. It is easy you will find it

[alpine cliff]

I Don't need to imagine in "8 years I tested all the games in Ethereum network and I am minus 100k $ on 4k Eth price, but I hope that Solana Network will not be the same like Ethereum network , I need to make mathematics I think 4 or 6 sol for 4 fleets and now plus food for craft is complicated economy and mathematics 🤔

[storm ferry]

agree. best to track.

[pearl berry]

I can't disband my fleet....with the others I succeeded but with this last one I didn't

someone can hlp me?

😦

[worthy merlin]

You are saying you lost 6 sol because of transaction fees? 6 sol, as in over 700$ worth of solana?
Transaction fees are higher then usual, but this seems way too much.

[lunar hollow]

hello. Is there a way to find his ships inside Sage Labs? I wasn't active in a while, but had one ship inside. Not sure if the fleet was active or it was in a hangar. But I cant find it anywhere. Not in a Starbase and not as active fleet

[maiden ocean]

check for fleets, if you just imported a ship its probably on your factions css

make sure you login to the correct game ip

https://labs.staratlas.com/

dont take any direct messages scammers watching

[pearl berry]

ora ho notato!!!!!!!!!!!

[lunar hollow]

Allright. Found it. I didn't know that the fleets dont get imported to starbased. It is still in Sage Labs v2

[lunar hollow]

Thanks very much

[maiden ocean]

yes you have to move over to use them

[lunar hollow]

I'll do. Thank you

thanks @maiden ocean

[worthy merlin]

You can check for ships and resources in the old labs version here: #🤝┃community-support message

[lofty tide]

Hi all - I seem to have run out of fuel in the square adjacent to the Ustur CSS - is there any way to get out of this pickle?

[worthy merlin]

You have the option to self destruct when you click on the fleet. To recover it at the CSS you have to pay a little atlas fee though

[lofty tide]

No disrespect intended but why in the literal fuck would I detonate my fleet and assets? Am I missing something in your reply?

i mean you can see why i am sus

[worthy merlin]

Because you ran out of fuel

You can only refuel at space stations

[lofty tide]

when my car runs out of gas on the road I dont toss a grenade inside, sir

i think were losing something in the translation

[worthy merlin]

Your car isn’t a digital asset travelling on the solana blockchain

[lofty tide]

freb

youre missing my question here

[worthy merlin]

You self destruct and reclaim your assets at the css

Your nfts are not gone

Its the only way to get back to css without fuel

[lofty tide]

ok so its not "destructing" in the literal sense but more of a dissolution of the fleet, and like a tow truck brings in all my ships which I then have to pay some ATLAS to get em back?

[worthy merlin]

You can put it that way, yes

You will lose your cargo and pay a small atlas fee

[lofty tide]

ok thank you! that makes a lot more sense - this IS the blockchain after all, idk if that was an updated "Delete system32" type trolling

one never knows these days

i appreciate the help

[worthy merlin]

Sure thing, sorry for the confusion

[lofty tide]

NP its more me not keeping up on things, Im mostly a claim stake holder with a small minimg fleet, was just starting to expand and seed the starbases when they flipped the whole table on me\

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[frail raptor]

sir still same 'You already have an open ticket'. The is on private mod

[alpine cliff]

Now I'm am using solflare and I am in shock, why Star Atlas allows Phantom wallet in the game ?? Where is the video that everyone needs to use only Solflare and Phantom without my permission activate priority fees and I lost so many Solana????

[sick grotto]

Told you. Now you can take a breath and go on playing starbased
Using Phantom used to be okay, it had no problem. When the chain got to be busy with all stuff meme coins, nfts etc, priority fees started draining Sols from your wallet.

[woven egret]

Why do I keep getting the message when trying to stop mining at CSS?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[dense light]

Good morning from Australia! I'm trying to play the demo of Star Atlas and just spent $3500 on a computer! Please update me on how to join the server room

[storm ferry]

hi there, install epic launcher and once you have created your profile, we'll provide you a redeem code so you can download the game

[dense light]

@storm ferry - My ID is faa705be2a87466a9e84bf25e58858cf

[storm ferry]

Here's your redeem code: VWKFF-95NF3-RUF9R-PU6CT

Go to your profile and choose redeem code

[worthy merlin]

First of all, I would recommend using solflare instead of phantom. Your network fees hurt my soul
Hard refresh of the page (cntrl + F5) doesn’t help?

[alpine cliff]

Thanks brother I own you present, Thanks you saved me from losing money 😇😇😇😇

Plus the zoom in and out is disaster on mobile with solflare, please work on that ,most of the Macedonians are planning to play on Android, summer is coming 🎮🛸😁😇

I am bullying Macedonian team to play Sage Labs and Sage ,and for Sage Labs please start to work on better interaction on mobile thanks 🎮🛸😇

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

Help...!!!

[maiden ocean]

with what exactly?

[alpine cliff]

The video was to big sorry I create new

[maiden ocean]

#ticket

its about the stuck fleet?

[alpine cliff]

Thanks 😇

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

Guys on solflare app on Samsung Zfold 5 os problem to play Sage labs on mobile, is this only on Zfold...?

Guys on solflare app on Samsung Zfold 5 os problem to play Sage labs on mobile, is this only on Zfold...?

[worthy merlin]

There's a lot of problems with the mobile version. I still cant use it on the ipad because the welcome message blocks the whole screen. Team was made aware of that, not sure how high of a priority it is atm

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[lofty tide]

Question" Is there any way I can withdraw my materials on the non-CSS starbases without physically going and picking them up one fleet load at a time?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[woven egret]

No the only starbase that materials can be withdrawn from to a wallet is the CSS.

[static geyser]

I remember that in the Sage Labs version they enabled practically everything to be done by Mobile Phone, they even made an announcement about it.
But in this version (Starbase), just the loading and unloading dynamics cannot be displayed on the web pages of the Apps (Solflare and Phantom), they would need to re-enable the display of the spaces to place the quantities and they could be do those processes.

At this stage of the process of validating many basic dynamics of the project, and attracting players, it is imperative that this web version be affordable with the portability offered by phones and Wallet Apps to add customer strength to the project. , I think this problem is also happening to activate fleet mining.

[storm ferry]

Starbased in mobile isn't optimized atm

[static geyser]

ATM? I don't understand. 🙈

[storm ferry]

Oh sorry. It's not optimized for mobile at the moment

[stable isle]

Since yesterday, I can not dock my fleet to the MUD CSS station. It keeps saying transaction error. I have 0.07 worth of sol, so I don't get what's the problem?

[stable isle]

I had to self-destruct it, that was the only way.

[lofty tide]

TY fren

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[mild obsidian]

does anyone know how i get my ships out from the first sage...

[maiden ocean]

fly to the css disband the fleet and export it to the wallet

https://sage.staratlas.com/

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[signal python]

Hello, i have a huge problem in starbased, recently purchased a data runner ship, i have spent more than 2 days scanning and found nothing.
almost every time i have to confirm the scan transaction, and after few seconds, phantom throws another confirm transaction with red text saying transaction may be reverted... even if i accept that, the scanning fails showing this message: Something went wrong, please try again.

[worthy merlin]

That’s strange. Is your cargo storage full maybe? Do you have enough sol (or atlas if atlas prime enabled) to pay for transaction costs?
Keep in mind that a rent account will be opened for your sdus which will cost more than just the transaction fee. You’ll get that back once you unload your sdus

[signal python]

• Cargo empty.
• Enough Sol (prime disabled)
• I know about the rent for sdus (mined before)

As a workaround i'm bringing the ship back to CSS and manually transfer an SDU to trigger the rent account, and see if it works.

[worthy merlin]

If nothing helps consider creating a ticket https://discord.com/channels/789226204980707409/895336048517849099
And let me know what the problem was once you find out. I'm curious 🙏

[signal python]

solved, just buying 1 sdu at market do the trick

[plush remnant]

Hello! I have a problem.
I dismantled a fleet and now on the base where I dismantled I have this error.
I try to click on it but the transaction fails.
I tried both phanom and solflare even after clearing the cache.
I confirm that when I try to create a new fleet some ships have disappeared from the list.
Anyone have any ideas on what I could do?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[flint kindle]

Ive got a fleet that i ran a self destruct on and now it cannot exit the respawn

[storm ferry]

try clearing cache and do a hard refresh please. and let me know. thanks

[cloud vortex]

I can no longer load goods from the starbase into the wallet

[maiden ocean]

what exactly happens? feel free to #ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cloud vortex]

I can't load any goods into the wallet from the local inventory - the icon is missing?

[flint kindle]

No good

[flint kindle]

Success. Took a couple extra tries and we went through finally.

[worthy merlin]

Try hard refresh (ctrl+F5)

[flint kindle]

How do i "add permissions" to a hot wallet? Running a Phantom Wallet

[flint kindle]

I got it brother thank you

[cloud vortex]

@Android mobile

[silver fox]

Settings > Battery and device care > Storage > Apps > Phantom or Solflare or Backpack > Storage > Clear Cache

or restart your mobile

[flint kindle]

One specific fleet that i just cannot dock at UST5

I have 5 fleets and one just wont dock. Same fleet i self destructed and respawned at CSS and had the problem with the respawn

This fleet just instantly subwarped back to CSS and its got absolutely no fuel in it which isnt typical of this type of move... Now i can dock it

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[worthy merlin]

Sounds complicated… maybe create a ticket for this one https://discord.com/channels/789226204980707409/895336048517849099

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[signal python]

Hello, anyone have an updated list of LP gained per item on Starbased?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[hollow sapphire]

Hi, is there a bug when we withdraw claim stakes ?

[worthy merlin]

Not to my knowledge, you tell us

[hollow sapphire]

I've been trying for 3 days

[whole crescent]

it is reverted during simulation, can you check if you have the token account in your wallet for tier 2 claim stake. Should be possible to check in https://app.step.finance/

Should look similar to this, my example is for Tier 1 though:

If you are missing the token account in your wallet it will fail all the time, there is a workaround to create the token account if that is what is causing the error

[hollow sapphire]

Thanks @whole crescent 💪

[whole crescent]

np man, let me know if token account is missing and I can send further instruction for workaround - if you have the token account, might want to check with support in a ticket because I don't know what else could be causing it.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cerulean coral]

a solution that would hurt a lot, but it would be for the good: any resource/ship that enters in game has a cooldown so it can be used

@brazen sluice

[rapid saffron]

After forming a new fleet, I cant use my disbanded Crew for crafting anymore or form other fleets. Does somebody faced problems like that/has a solution?

[worthy merlin]

Is there a red message appearing on screen when you click on the starbase?

[rapid saffron]

No, just instantly failing TX.

[worthy merlin]

Tried a hard reset (ctrl + F5)? Clearing your cache?

[rapid saffron]

sorry, I am stupid! Not enough SOL in wallet!! 😬

[worthy merlin]

Happens to the best! Glad it’s solved

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[iron gulch]

hi, im months away from the game and comming back today i cannot find my ships, if i did not forget they were inside the old sage labs game, but i cant find them now, can i get some help?

[maiden ocean]

https://labs.staratlas.com/

fly to css, disband fleet, export to wallet

[worthy merlin]

Try this: #🤝┃community-support message

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[zinc valley]

hi i cannot find fimbul lowbie in nft collection phantom wallet

i have a few and they show up in inventory on star atlas site

cannot find them in phantom wallet

i want to transfer to another wallet

[maiden ocean]

hi, they not staked or in sage?

try here https://app.step.finance/en/dashboard

probably hidden in a subsection of your wallet nft tab or hidden there

they should show up in step you also can send from there

[zinc valley]

yes , ty , can see in step.finance

[tranquil gyro]

I have 6 ships that have been missing since the launch. NO one will reply, for months now.

[worthy merlin]

Missing where? In the old labs version?

[silver fox]

Did you create a ticket? I can't find it

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[granite moon]

Hello, when I try to sell fuel on the marketplace, it shows 6% fees whereas I stack enough ATLAS to have only 5.10% fees. Is this normal?

[cobalt palm]

crafting has issues

Crew is not showing correct values after crafting job is successful. no crafting job has started even after trans action went through

[maiden ocean]

should be just an display error, feel free to #ticket

[maiden ocean]

does it persist after a hard refresh hold ctrl + press f5?

[granite moon]

Ok i will open a ticket thanks

[lyric cobalt]

what's the difference between this community support channel vs feedback-bug forum ?

[maiden ocean]

here moderators guide you to the right answers, the feedback forum is about discussion and bugs, team will check that one from time to time

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cobalt palm]

works now

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[muted pine]

hello sir

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[muted pine]

i am having problem with this claiming my airdrop

in google chrome solflare wallet is not available

[coral cobalt]

It looks like you do not have enough SOL in your wallet to claim perhaps 🤔

Also, please be aware that no Mod or Team member will ever reach out through DM unprompted!

[muted pine]

i have enough sol. but the problem is whenever i click the airdrop claim nothing happen im using SOLFLARE WALLET MOBILE. no available solflare wallet in google chrome T_T sad

[maiden ocean]

use the browser integrated in solflare

feel free to #ticket

[muted pine]

yea i used it already + the airdrop also provided by the eventor gas fee also.

[maiden ocean]

gas is not enough you need solana rent token accounts

0.03 sol in the wallet should be enough

[muted pine]

what solana rent token account?

[royal totem]

same problem i cant claim my airdrop

and i got deducted network fee

[muted pine]

yea i keep on deducting network feee

same

[maiden ocean]

#ticket

both of you

dont take any direct messages

[muted pine]

no

no direct msge just here

[royal totem]

i already created a ticket

[maiden ocean]

you should get an answer in there

[royal totem]

thank you

[muted pine]

yes i claimed my airdrop

[scarlet hill]

What type or ticket I create

[royal totem]

what do you do?

[scarlet hill]

I can't see my coins.ph air drop winner

[muted pine]

i claimed my Vzus already ^_^

now im waiting for my 2nd prize i won another one

[royal totem]

i tried again and still no results. and got deducted again

[muted pine]

me too many time network fee deducted

[royal totem]

i giveup i cant claim this two 🥲

[runic wave]

You will need at least 0.02 SOL to claim

[muted pine]

put some atleast 1$

or 1.5$ sol you can claim it

i claimed mine using 1.15$

but if you want to sell it you need atleast 5$

[royal totem]

i successfully claim it thanks

[scarlet hill]

I can't see this to my inventory 😞

[storm ferry]

@scarlet hill hi Boss...

[scarlet hill]

Hi boss

[storm ferry]

are you using the wallet you shared with Coins?

[scarlet hill]

What wallet boss

[storm ferry]

and I'm assuming you did get the email that you won an airdrop?

[storm ferry]

where they will send the airdrop

wallet address

the wallet you used looking into the inventory

did you send that wallet address to coins that won you the airdrop?

this one: #👽┃general message

[scarlet hill]

Yup boss already send mo wallet address solflare to play to air drop my solfrare wallet but no claim coin.ph airdrop

But my wallet solflare no claim to air drop what can I do?

[scarlet hill]

Yes I received this email

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

can you share your SOL wallet address Sir?

[muted pine]

possible he linked it with solflare wallet

i have same issue i won the airdrop, i recieved same email yesterday and also SOL for gas fee but the airdrop is not in the wallet that link to coinph

[tulip pawn]

Hello any help i received mail

But i check in my inventory there are no nft

Plss help

[maiden ocean]

#ticket

do not take any direct messages, scammers watching

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[naive anvil]

This is clearly a visual bug, is this a known bug? I also noticed that sometimes the CSS hangar would tell me I had double the amount of ships than I actually have.

I suspect it is a starcomm or rpc issue because after reloading starbased, it has cleared.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cloud vortex]

How can I play Star Atlas Surge?

[maiden ocean]

if the game mode is available in the ue5 game just select it like you would when you play the normal showroom

[cloud vortex]

Isn't he always available?

[maiden ocean]

i think it was over the weekend, not sure if its still up

we might have to wait for the next event/test

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[granite moon]

i can not dock to css error message