🤝┃community-support

[silver fox]

around 0,0234

you need to have a bit more sol

[sonic vale]

Ok i see.

[sonic vale]

Ok i success.

Thanks.

[silver fox]

You're welcome!

[patent merlin]

Hm. Not sure whether this is relevant for moderative actions to be taken. Here in Germany this would be "assessed" as an "aggressive/offensive" sentence if I'm not wrong. Up to your judgement. ^^

[brazen sluice]

yeah that's aggressive

[lethal cypress]

Hi, I'm not able to withdraw my ships from Faction Fleet, gives me error all the time

[maiden ocean]

Hello, first of all dont take any private messages. do you have enough toolkits in the inventory so the ships can fully repair?

[lethal cypress]

yes

[maiden ocean]

ok, then by any chance you closed some renting accounts and reclaimed the fees on sites like sonar or step finance?

[lethal cypress]

yeah probably

[maiden ocean]

ok so you need to recreate these, easiest way it to buy 1 of each resource and make an order for the ship you want to withdraw (1cent) and cancel the order, that should recreate all the 5 renting accounts needed

you can get these fees back afterwards

[lethal cypress]

super, it worked, thanks @maiden ocean 👍

[maiden ocean]

nice!

[turbid lance]

I'm trying to confirm with the team. I've received numerous emails that 'seem' like a scam.
It's for me to sign a document that noone has talked to me about.
Can someone in the team please confirm this press release is actually going around?

[chilly prism]

I think @calm root can safely tell you if it is a SCAM or not

I mean, with the COPA, maybe they will ask the "pitchers" to sign something... but it doesn't seems likely

You could hover your mouse at the name of the sender and confirm if the domain is really staratlas.com and not staratias.com

[brazen sluice]

Hmmm

Let me double check that

[lapis rain]

nooomore#2539 has been warned

Reason: Posted a link

[gloomy girder]

Hi guys,

My ATLAS tokens mysteriously disappeared from my Phanthom wallet, as well as when searching my wallet in Solscan - 9hLcGpXxjxNf996apXresYaQp4oeBVyv2Lz7c83jFHiB

The interesting part is that the transactions with which I obtained ATLAS are visible on the explorer, and there are no withdrawals:

TPuJ9c6Mr9tugwatJo7Sf4JuWCUSrp4JUdo4Hf2Ner1xTvoDvYfrsnQds99ke6Cn2a9hXVx8Cdb7pPLdmhSm41i for 14,950.5 ATLAS

yc6MAAfX7tzT7fBzWqsAp2SnnfBaDBWZvzmFTQ5ZApgtdq1xSiWaqC1WRrzwzyZ7rKAnT2azRw3vv3yPDfgFeVc for 9799.9 ATLAS

4GZPMtbEf6wspd1hticFSTcgBnJ49EFK7ZDZtrHdJQW2EvBmqZQAo1kPyFSHSW9pHaYBbQQFmGXXLkUSQMRc9Yjq for 1800.2 ATLAS

These are just the biggest transactions, there are a few smaller ones, mostly income from staking my ships.

When I exported my transaction history, by using the .csv export function in SolScan, you can clearly see that my balance should be 28221.19966 ATLAS (pic attached).

r/StarAtlas - ATLAS tokens disappeared
BUT I don't see this balance anywhere. Can someone please tell me what is going on?

Any help is much appreciated!

[silver fox]

It's strange we'll try to find with Odvb why you don't see your token, can you please #ticket

[gloomy girder]

Ticket 1109 created. Thanks

[daring sierra]

hi i bıught a ship but i can see it on fleet menü

i already claim

[silver fox]

can you find you ship here 👆

[daring sierra]

its a new type of ship and i cant see it there also

[silver fox]

ok and here https://play.staratlas.com/fleet you can't see your ship?

[daring sierra]

nope

i just bought claimed the ship ; disconnect and connect again cant see it there

[silver fox]

ok can you please #ticket

[daring sierra]

ok

[mellow hill]

Hi guys, I was wondering if people ever received the NFT from the FTX Event in Miami. I asked in the general chat but got a 100 scams lol so I was afraid to ask again in there. I was wondering bc I remember filling out the wallet number request a few months ago but I never got anything.

[chilly prism]

Hey, I did. It was sent before COPA

[maiden ocean]

i think we all did

[mystic marsh]

Did you look in your Collectibles? If you on phantom mobile browse to play. staratlas. com and connect your wallet. Hit the Star Atlas icon in top left then Inventory then Collectibles. It will be there.

[mellow hill]

yeah, I have my wallet connected to the site. I login on a daily to replenish my ships. but no, I have nothing on my collection and nothing shows up on my phantom wallet nft section like the resources do 😦

may I just need to create a formal ticket and the team can provide me response

[hollow jolt]

hi everyone! Why i cant send 2 same ships?

[maiden ocean]

press manage fleet manage ships and add them there

[hollow jolt]

ok thank u 2 much)

[mystic marsh]

Yes #ticket

[hollow jolt]

What the problem may be , sold ships but not get atlas

[chilly prism]

Are you sure your order went through? Take a look at step . Finance

There you can easily see the status of your order: if it is open, if it is concluded and yoi have to claim your atlas...

Probably one of those

Yet, one time I sold a ship for atlas and had to wait for 4 to 6 hours to claim my coins

[hollow jolt]

Dont have open orders ( ok will wait

On solscan succes , when i made order

[chilly prism]

Maybe the success you see is the order being made, not that it was fullfiled.

[chilly prism]

Nothing in step dot finance? Don't show your market order, neither your funds to be claimed?

[hollow jolt]

All is ok now

[chilly prism]

Just waited and it showed?

[sharp sphinx]

hello guys, are you guys aware that Star Atlas is in our battle arena in VempDao in which we are invested here? we are currently having you in battle and we would love to have you vote for Star Atlas.

btw, the final winner will receive 10k usd investment from VempDao 🙂

[maiden ocean]

yeah there were some people in #👽┃general claiming you had some kind of deal with one of our team members, we could not confirm yet.

[sharp sphinx]

ok gotcha. Once confirmed, I humbly request your community members to join the battle and we would love to hear more from Star Atlas

[white plume]

hey - not sure if this is the right channel. im looking for someone from the team who would love to jump on a big conference' stage talking about star atlas. i love this project and would be eager to give the stage to a responsible person. who can i contact for this?

[maiden ocean]

Hi, Thanks for reaching out and your interest in Star Atlas, however for requests like this I'll invite you to contact the Star Atlas team by sending an email to [e-mail]
Have a nice day!

[prime dragon]

https://twitter.com/phantom/status/1545264408665792512?ref_src=twsrc^tfw|twcamp^tweetembed|twterm^1545264408665792512|twgr^|twcon^s1_&ref_url=https%3A%2F%2Fwww.redditmedia.com%2Fmediaembed%2Fvuliee%3Fresponsive%3Dtrueis_nightmode%3Dfalse

Phantom (@phantom)

If you are having trouble unlocking your Phantom extension wallet, we are aware of the issue and a fix will be released soon. Your funds are safe and you have not been hacked. As a work-around, you can re-import your secret phrase if you have it available.

Likes

223

Twitter · Jul 8, 2022, 4:31 AM

[maiden ocean]

we actually had a few cases today, good to know

[true merlin]

i have the same problem rn, just sold my ships but i dont see atlas at inventory

[hollow jolt]

Just need to wait

[true merlin]

well, i have 8 hours waiting

[prime dragon]

I've seen it take up to 24 hours for a ship to hit the wallet after being purchased. I imagine the same could happen in the sell side.

[true merlin]

Oh okay, thanks

[maiden ocean]

Yes i have the same problem, i think we have to wait.

[heavy karma]

hi all guys ... can anyone help me? today I sold 3 x5 in 2 transactions .... The first with 2 x5 and the second with 1! but I only got the atlas of the first transaction

[maiden ocean]

yes there is delays on some transactions at the moment, it will take some time. thx for your patience. i had the same prob last night took a few hours before it showed up to settle.

[low rover]

hi, i got hacked and i have new account on StarAtlas, how do i keep the user name for the Discord with the new wallet? but the same e-mail ? i should erase this account but SA team told me as well that maybe they can do something in the future to unlock my old fleet from the compromised wallet. it's to difficult for me to chose the order of things.

[maiden ocean]

well wallet email and discord are 3 different things? if only your wallet got hacked you can keep the other 2?

just create an new wallet?

[low rover]

i did open new wallet and staked small fleet, but i want to keep my user name in discord if i join discord with the new wallet.

[maiden ocean]

you dont need a wallet for discord?

[low rover]

to verify for DAO or guild channel

[maiden ocean]

i dont understand where you verify your wallet here in discord, can you link?

[low rover]

when i joined TheClub to verfy membership

[maiden ocean]

ah thats the club, you can ask them they will change to the new wallet probably. here you dont need any wallet

go to their discord and ask them please.

[low rover]

ok thank you for support !

[maiden ocean]

no prob, good luck

[fringe sun]

Sup guys!

I just purchased my first lot of X4s

But when I go to enlist them with my X5 the app isn't detecting my new ships to enlist 😦

Any ideas?

[maiden ocean]

1 fleet for each type pf ship https://play.staratlas.com/fleet

go to ship enlistment

[fringe sun]

Great stuff - thank you!

[zealous spindle]

hei guys, how can i connect my wallet to the game? thanks

[maiden ocean]

Hi, just installed? then restart the browser and it should work.

[tepid pollen]

hey all! ive got a problem, when i try to resupply my ships and the transaction window pops up it says unable to fetch balances and then if i go to approve it messes up star atlas and i have to refrsh the page. any way to fix this so i can resupply?

[maiden ocean]

maybe you use an vpn, also try to clear the browser cache and a hard refresh reconnect the wallet

[river hazel]

Been trying to buy a jet jet but transactions keep failing. I have .27 SOL in my wallet but still getting error. Why is that happening?

[maiden ocean]

Hi, you managed to buy the jet jet?

[floral bane]

Just bought new ship but it isn't showing in ship enlistment. It does show in my inventory.

[silver fox]

in faction fleet click on fleet management then on manage ship

[floral bane]

ah ty. I always forget about those tabs

[acoustic rune]

hello i have a problem.... i've been scammed about 2 weeks ago... i did ticket, wrote to phantom, to atlas, to theClub where i'm a member and i dont know where else... i understand that what's gone is gone(polis, atlas, resources etc)... but i still have a fleet staked in SA by that wallet. i did open new wallet, new fleet, new discord user (added letter 1)... but i'm asking if SA team can unlock or link the old fleet to my new wallet ? .... or that is lost as well !

[maiden ocean]

please #ticket

[acoustic rune]

ok, thank you

[hollow ocean]

Hi frens! got myself a legder but I'm struggling trying to connect it 🤯

• On Star Atlas they are totally separated accounts right? like having two users switching assets between them...
• When I try to choose faction with the ledger wallet accout, the web keeps failing (I tried enabling blind sign in ledger), any tips?
• Ledger Live App only shows SOL, but POLIS, ATLAS and NFTs are there too, right?

[silver fox]

Hey you have to connect your ledger through phantom and authorize blind sign

then to choose your faction you'll need some sol for fees

https://support.ledger.com/hc/en-us/articles/4408131265169-Set-up-and-use-Phantom-to-access-your-Ledger-Solana-SOL-account?docs=true

[hollow ocean]

Thanks for the link, I'll try it later, it mentions that it may fail if you have Ledger Live open and I did

[grave dawn]

What do you mean ?

[hollow ocean]

they say that phantom chrome extension sometimes fail is Ledger Live app is also open

[maiden ocean]

Hello, how can we help you?

you need help?

[grave dawn]

Just trying to understand what he mean

[maiden ocean]

You have problems with your ledger?

[hollow ocean]

Hi @maiden ocean it was me who was having problems 🙂 I solved some.. my progress so far:

• I'm using Phantom on Chrome, and I have a hot wallet and a ledger account.
• I can connect to play . startatlas . com with any, but only using phantom in the login options (not directly choosing ledger in the login options).
• I have managed to move coins, resources and ships from one account to another.
• I cannot change the avatar or the country in star atlas when I use the ledger account.

[maiden ocean]

nice, the avatar/profile is a known bug, i think its on ledgers side to fix it. ps: i was suspicious about the newcomer, did he try to dm you?

[grave dawn]

What do you mean , I also got the same problem

Wtf

[hollow ocean]

Johnowen, nope, he didn't just talked here

[maiden ocean]

ok, sorry then

[grave dawn]

I don’t have ledger

[maiden ocean]

So how we can help you?

[grave dawn]

Never mind

[acoustic rune]

how do we register for 426 event ?

[maiden ocean]

not really needed, everyone can join

[maiden ocean]

https://twitter.com/staratlas/status/1549530067868520452 you can win a shirt!

✨426✨ Star Atlas (@staratlas)

IYKYK

The heat is on this Thursday, July 21 at 1pm EDT / 5pm GMT!

👕 Register here for a chance to win a Star Atlas t-shirt: https://t.co/8ajCJcBg2n

#426LIVE

🔗 https://t.co/LdjcSyryF4

▶ Play video

Twitter · Jul 19, 2022, 11:02 PM

[pliant spade]

Hi, what happend to the advertisements chat Room for guilds?

[vapid bluff]

its back friend! https://discord.com/channels/789226204980707409/974394039849844756

I think they had to make room for the 426 event

[pliant spade]

Ty

[hybrid mist]

i had 17 ships for sale this morning now i cant see the order or the ships or the money help please???

[brazen sluice]

Hey. You probably need to settle on step.finance

[stiff pelican]

Hi
I mistakenly joined my own fleet and now I cant withdraw.
No matter how many times I retry.
Any help appreciated.

[brazen sluice]

What do you mean with “joined your own fleet” exacly?

[stiff pelican]

I wanted to join my guild's fleet

But i think I just started my own fleet

[brazen sluice]

Hmm you can only join your fleet

There is no way to join a guild’s fleet

[stiff pelican]

Ah ok

[stiff pelican]

So then I need to buy food and ammo and fuel if i want to receive the daily rewards?

[brazen sluice]

Correct. And toolkits to repair tje fleet

[stiff pelican]

I have a toolkit

[stiff pelican]

Thank you sir!

[brazen sluice]

Awesome. Looks like you only need to resupply with resources and you will start esrning

Earning

[stiff pelican]

How long do resource orders usually take to fill?

[brazen sluice]

Instantly

You need to refill manually though

Click on the fleet and resupply all

[autumn tundra]

Does this problem still persist?

[stiff pelican]

No

[stiff pelican]

Yes but I dont see the supplies in my inventory

But i briefly saw my orders under orders

Now they are gone but no inventory

Oh wait orders are still showing.
But no inventory 😖

[wooden fiber]

did you make a buy order? or did you purchase from the sell order that was already on the market?

if you buy from the essentially infinite sell order you should get it automatically

[dusky ravine]

I don't see anything under MY ORDERS despite I placed several (it works because I sold de couple of resources). Does anyone know why?
Additional note: I can see them in the mobile version, not in the desktop version with Chrome.

[maiden ocean]

https://play.staratlas.com/market/my-orders you cant see them there?