#❓❗〕community-help

1 messages · Page 51 of 1

arctic zinc
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That’s the Coinbase wallet tx. That does not help me see anything but that tx

misty walrus
arctic zinc
misty walrus
arctic zinc
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The new “funded by” line on etherscan confused me today. lol

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Ok looking more

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I can’t figure that out. I assume you used the layerswap tool? Layerswap is not actually an illuvium tool but a third party service.

I do not have access to or knowledge of imx dev tools to see what might have happened to the deposit after it hit the bridge. Contacting Illuvium #❓❓〕support on the website or IMX’s support on the imx website may be the better option honestly.

Definitely weird. Sorry man.

https://immutascan.io/address/0x3a7d5e75203c31fb3745978ee238fda6f1c5cb03

misty walrus
#

bridging sucks shouldve launched on sol lol

grim berry
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just did stage 3 run and non of the iluvials are in my wallet are they having issues?

sage oxide
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I really need help please. I add ETH funds from metamask to Illuvium but i don't know where it is now. Here is what I did in Illuvium website. I click the first option which is Deposit from Wallet via Illuvium - connected my Metamask wallet 0x50899 - added the amount then confirm deposit - now deposit is confirmed 0.08074401 ETH from my wallet 0x50899 to 0x5FDCC - which is IMX bridge - Now my balance in my ILV passport 0x2a2c is still the same and balance did not arrived how do I get that ETH from IMX to passport? I tried opening Token Trove and check my Immutable X wallet 0x5089 and ETH balance is 000 where is my ETH now? It was sent to bridge How do I get it?

coarse saffron
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Hello

honest maple
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hey all why this it always fail no region unlocked what i need do for this not fail ? ty

lunar yarrow
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did you figure out howt o fix this?

swift vector
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^^

shut trout
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Currently I am having trouble making rare and common shards. How did you fix them?

shut trout
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I have shard transaction error please help. I waited 30 minutes but it still hasn't shown up for me

lusty slate
lusty slate
honest maple
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ah ok it cool this hehe ty

clever dust
tight aurora
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Forged some epic shards but they never appeared?

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just burnt it but didnt mint cured epic shards

fair vigil
#

Hi guys
I did a stage 1 run yesterday and captured illuvials but they did not appeared on my wallet. Anyone having the same issues? Shards etc appeared

fair vigil
misty walrus
misty walrus
patent oasis
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hi guys if i buy fuel using silv2 is there still a bonus?

barren linden
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thanks for the information!

arctic zinc
arctic zinc
arctic zinc
vestal cloud
#

Keeps telling me am not on mainnet

arctic zinc
misty walrus
misty walrus
neon igloo
#

JFC anyone figure out what's the easiest/fastest way to get silv2 on and off illuvidex? passport sux ass.

slender lance
#

how long does ticket's get a response?

meager sphinx
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When I want to buy resources I get the message IMX passport connection closed, any Idea to solve it?

clear garnet
#

Sorry mabey ive missed this but why doesnt the fuel sell even thoe im bottom Rail? Thanks in advance

thick tiger
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Hi everyone so I added funds from my meta mask wallet into my imx wallet, how do I see this in my Illuvium passport balance

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What’s l1 eth

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So it says successful but now where did this go?

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It now says zero??

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Anyone know what happened

tacit palm
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whats your Adress thayt yo sent from?

unique marsh
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i need help @arctic zinc
i purchased illuvium nft and it show in my asset but its show as listed
how can i unlist it ?

stable skiff
unique marsh
#

@tacit palm please see my issue ser

tacit palm
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People can't buy it

unique marsh
unique marsh
tacit palm
unique marsh
tacit palm
unique marsh
unique marsh
#

nft id same but
price are different
is it genuine ?

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@tacit palm

tacit palm
stable skiff
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If I remember correctly

unique marsh
stable skiff
unique marsh
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@tacit palm

wary pebble
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thanks mate, I really appreciate it

unique marsh
unique marsh
thick tiger
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Dude I captured an illuvial a mjol and now it’s not showing in my deck I have literally signed in and out of the passport to mint it but it hasn’t

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Some please help

tight aurora
uncut seal
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When I'm trying to transfer my lands to my secondary wallet I cannot uncheck the other items? Do I have to unckeck them one by one?

clear garnet
#

Is there a way for me to send fuel to my friend ?

bright kite
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is there a guide how to withdraw eth from passport to metamask?

lament badge
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Good morning, I was going to buy my 2nd land on Illuvidex, and I sent 0.92 ETH.. I bridged Ethereum to Immutable, using the normal mechanism, which we always do on the Illuvidex website. More than 1 day and the balance still hasn't appeared on Immutable... is there anything to do? I've already tried support, opened the ticket, but I haven't received a response. My ticket number is #61132

half panther
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I want to unlist my Illuvial, but I got an 'IMX connection close' error

arctic zinc
arctic zinc
tropic remnant
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for sure error 500 being fixed in the patch coming early next week?

arctic zinc
arctic zinc
shrewd badge
#

Good morning @arctic zinc . I caught a rhamphite at dawn today, it wasn't lied to, the shard I used to capture it was burned, the other illuvials in the run lied, the ores lied, everything else in the run worked, only the blessed rhamphite disappeared , I've already opened a ticket, is there anything else I can do?

The print is from the quest I completed when I got it.

lament badge
#

Rich is manager here? He are support me.

arctic zinc
arctic zinc
#

?scam

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

tranquil jetty
sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

tranquil jetty
#

howdy @arctic zinc . been a hot second

lament badge
#

Ok, i will report these scammer: Rich | Illuvium... it's not the original

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

tranquil jetty
arctic zinc
tranquil jetty
lament badge
sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

lament badge
tranquil jetty
#

user ID also

#

?scam

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

lament badge
#

At the end of the tag, there is a dot... reported!

tranquil jetty
#

seen in the scam chanel as requested

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

uncut seal
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And I can’t unselected all the items

mighty hamlet
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i cant play because i cant receive my crafted shardss

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i lost the hyperion and the raw shards i spent

glass finch
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Can anyone help me figure out why I can't see funds transferred via Layer Swap in my IMX? It's been a bit over an hour...

karmic swan
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Can funds from Imutable zkEVM be transfered directly to metamask? as in there's no need to bridge these only funds on Immutable X?

brittle isle
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has anyone else has problems depositing into their imx wallet?

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I deposited 13 SILV2 and they're nowhere to be seen 😦 please help I wanna play

brittle isle
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yes

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in metamask it appears as successful, yet the wallet is an escrowed illuvium wallet that doesn't match my IMX wallet (don't know if they have to), and it appears nowhere on IMX. I used the standard profile -> add funds -> SILV2 -> Ethereum wallet etc. procedure, and no I'm not dumb enough to get those 5 clicks wrong 👀 This was more than 10 hours ago

tacit palm
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Let me get to my computer and see what happens @brittle isle

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Mind sharing the adress you sent with?can DM me.
I won't DM you first

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

normal garnet
#

@tacit palm I just won a fight so I could capture a Cardulox. I had 175 energy left to try to capture from the Fight, I had 5 left alive and the game simply closed after the fight as if it hadn't, detail I have 3200 energy from the map to capture.

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correcting the information about 3200 energy I have 3032

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I have one Malura to capture now if I can't get the chance to capture it then it will be complicated.

tacit palm
normal garnet
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I sent

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It's happened to me twice, After restarting the game returns to normal

normal garnet
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Maybe it's a communication failure with the API, but it's best for people to evaluate it.

midnight moss
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I have all 15 blueprint but it not show up in OW for me to craft, is there some thing i have to do?

obtuse lion
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I have a question/problem, I have deposited ETH with MM in illuvidex, I am waiting the 10-15 minutes that it usually takes for it to arrive at the IMX passport, but almost 2 hours have passed and it does not arrive, do you know what I can do? Any mod

obtuse lion
mild agate
honest maple
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hi it possible change picture in profil ? i clic another and click done but nothing change it bugged ? ty

rustic oyster
obtuse lion
fringe pasture
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good afternoon. I made two epic shards and some ingots. None appeared in my inventory. My fuel was used...

in the ''processing'' list

nothing appears. nor complete. no error. or anything.

How do I proceed?

I already restarted I did everything

honest maple
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hi i try transfer one item to my friend but got this message ? it normal ty

hearty garnet
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Hey, is this correct?
The milestones for capturing Stage 1 Illuvials from T1 to T5 Stage 1 all earn a lot of points, except for Tier 2 which earns only 2k points. It doesn't make any sense for me all the other tiers, including T0, giving you 15k+.

Capture all Tier 0 Stage 1 Illuvials: 15k
Capture all Tier 1 Stage 1 Illuvials: 36k
Capture all Tier 2 Stage 1 Illuvials: 2k ????
Capture all Tier 3 Stage 1 Illuvials: 48k
Capture all Tier 4 Stage 1 Illuvials: 56k
Capture all Tier 5 Stage 1 Illuvials: 60k

tacit palm
tacit palm
tacit palm
obtuse lion
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I have waited more than 3 hours to receive my deposit 😭

tacit palm
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Can you share the adress you sent from? in DM or here.i wont DM first

obtuse lion
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ok i will send you DM

honest maple
obtuse lion
tacit palm
honest maple
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ok maybe site is on maintenance or something i will wait later it always same message

minor harness
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You all made me feel a bit better, I had a decent amount put in, and still nothing an hour later.. glad its not just me

honest maple
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@tacit palmmy friend try too send someting illuvial and it same message he dont have adblock and vpn it site web bug ? jsut for be sure ty

honest maple
trim hill
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Guys, need some help. What does it mean when the game keep crashing. I'm in the middle of an encounter but the game crash. I keep re-running the game but it keep crashing as soon as I press "Start" during the encounter. The error everytime. I hope it's nothing to do with my GPU:

supple kestrel
midnight moss
spiral ridge
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Does anyone know what this 500 error is when entering the game?

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Please someone help me :((((((((((
Since yesterday, the game shows me an error with code 500

tropic remnant
tropic remnant
honest maple
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hi anyone have list of each illuvium at each tier ?

fading brook
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Sry guys, why The monsters I caught do not appear?

whole grove
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I sent Eth to my passport but it hasn’t been added. Been waiting over an hour now and it said between 10-15 minutes

fading brook
spiral ridge
fresh moth
minor harness
true beacon
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whats up bro. did they give you your airdrop 🤣

random wing
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Does any of you encountered i captured 2 rhampy and quinx but not appeared in my dashboard?

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is that normal?

fresh moth
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Things will mint after that + appear in your dashboard and in game

neon igloo
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How long are Illuvidex token withdrawls via passport taking on average now?

mighty hamlet
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Hello I crafted 5 epic shards last night, until now no epic shard has been crafted whilst the hyperion I spent has been eaten up as well as the shards.

There are currently no epic shards in queue unlike last night the it showed that the minting is still in queue

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I allready tried relogging in

frigid ocean
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how do i connect my coinbase? i have passport with gmail and metamask wallet already how can i add my coinbase wallet or transfer my imx balance from coinbase to game wallet

untold bobcat
# frigid ocean how do i connect my coinbase? i have passport with gmail and metamask wallet alr...

It's tricky, and not as easy as I thought it would be.
First, I was NOT able to transfer directly from Coinbase to Passport - just didn't work.
I have a Coinbase wallet on my iPhone that I transfer most of my tokens to to get them off of the exchange.
So I transferred my eth from Coinbase to my Coinbase IOS wallet.
Passport was able to connect to that!
I can't remember the process, but Passport did it for me.
Start out with a minimum amount.

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You'll never need MetaMask.

frigid ocean
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ahh coinbase wallet app not the coinase app

untold bobcat
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Even better if you can do it all on your phone
I buy my coins on Coinbase on the Brave browser merely because I like the big screen
Then I get on my phone and transfer from the Coinbase app to the Coinbase wallet app

shrewd badge
abstract cove
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Been stuck on Level 201 for a week or so now, points have gone beyond, but Levels aren't going up and not earning any coins. Anyone else had this issue? Tried a logout and log back in, didn't help...

round kiln
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Hi, i've just finished a stage 3 run at Crimson Waste (i haven't still sent the things to the purifier, but i've finnished the run already) and the Illuvials that I've captured do not appear neither at the end screen or my Illuvidex. I have screenshots from the moment I've captured them. Does anyone knows what could have happened? Has it happeded before to anyone? Does it have any solution? I'll appreciate every info :))

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@fresh moth

queen kettle
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is there chinese group chat?

frigid ocean
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how do i send fuel from zero to passport? i can see all my overworld assets but i dont see any zero assets. i have a owned land

timber magnet
tacit palm
frigid ocean
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sorry, that's what i meant. how do i sell it?

tacit palm
fair vigil
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Hi guys
I still didn’t received the illuvials I’ve captured las Friday
Log in and out of the game multiple times

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I’m afraid this will happen again so I stopped playing until things get resolved

regal magnet
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gm fam, Did illuvium zero reset at the beginning of the season?

frigid ocean
frigid ocean
timber sundial
tacit palm
somber shuttle
#

My account Season 1 and Season 2 rewards are missing and I can't view them

rustic oyster
rustic oyster
bronze fiber
#

@tacit palm This daily mission is impossible to complete after reducing the fuel generation. Please fix it...

tacit palm
bronze fiber
abstract cove
tacit palm
true beacon
swift delta
#

My friend bought 100 fuel and got 300 i bought 100 and got 200, why?

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How to get bonuses?

proud stone
#

2 weeks now but still no respond from illuvium tech support

rustic oyster
#

bonuses represent that fluctuation of market price

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not the most obvious way ofc😅

loud rampart
uncut seal
#

anyone knows whta this is in the IMX passport wallet?

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nvm is IMX

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lol yeah right

minor harness
#

Are people still having issues with moving money into passport? Been 17 hours now and still shows nothing : /

opaque garden
loud rampart
random wing
#

Hi admins what would i do? i buy hydrogen but nothing appear in my passport

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IS THERE ANY ERRORS???

grim fox
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@loud rampart Last night I created some equipment, but it's still processing. I didn't fail so I could open a ticket, but it's still loading. Is there anything I can do to solve the problem?

hearty garnet
#

Hello all!
How often the daily in-game mission updates on Zero? Mine is the same for a full week and it cant be completed at all

loud rampart
random wing
#

I ORDERED FUELS CRYPTON AND HYPERION BUT NO BALANCE WAS ADDED

jolly abyss
#

Where and how i can apply for content creator program? to do youtube video and/or twitch, got channels already

karmic lichen
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guys, i had an Airdrop over 0.8 ILV ready on illuvium.io/rewards, but the site has an error now, anyone knows where to claim now?
got it for holding a bunch of illuvials

loud rampart
pastel palm
#

Hello there
Wen my tokens get ready to be withdrawn to metamask? I’ve withdraw last 4 hours

lusty slate
pastel palm
karmic lichen
#

still searching my airdrop, can anyone help?

sturdy pulsar
#

Scam, randomly blocking accounts! Please be careful!

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

lusty slate
jolly abyss
#

Any idea where i can find informations about Youtube Content Creators?

potent galleon
halcyon hill
#

whats going on 😦

tacit palm
#

Will take around 1-2 hours

halcyon hill
#

goddamn, lol

sharp marten
#

WHY😭😭😭😭😭

halcyon hill
#

will the solon and crypton be refunded? stage 3 run -_-

quasi pulsar
potent galleon
timber magnet
#

I was in this battle o.O

tacit palm
quasi pulsar
#

@potent galleon@timber magnet just alt-f4, after the deployment you should be back where you left the game (before the maintenance mode started)

tacit palm
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@minor harness you should be fine staying in game during update and contiune after

halcyon hill
#

oke ty

crimson oracle
#

Why more than 3 days and any response from team. The bug was solved, but the support team has not seen or closed my tickets

sand creek
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Is anyone having issues with depositing ethereum ? Im clicking at the button to swap from eth to illuviumX but it doesnt let me.

#

u aint no support

quasi pulsar
# crimson oracle Why more than 3 days and any response from team. The bug was solved, but the sup...

thank you for informing us that the issue is solved, i will close the tickets. We have a lot of tickets currently, and yours were created just before the weekend (please never open more than one ticket per issue, this really slows us down if you have additional information, just respond to the email you receive)

This is a know issue that our team is working on, please give them some time to improve this one Atlas_Love

muted coyote
lusty slate
young marlin
lusty slate
pastel palm
muted coyote
#

ty

lusty slate
onyx plinth
lusty slate
proud stone
#

2 weeks now but still no respond from illuvium tech support, my interface disappeared in Illuvium zero Tier 3 Plot. No one is helping from support, i send several ticket but no one is responding.

onyx plinth
tropic remnant
#

can we now spam 10000000 survival games now?

clear garnet
#

Hello guys, i can buy ETH on tokentrove using moonpay to get eth directly to my connected imx passport account correct? 😄

crystal bramble
#

Hi, I need help. Today I started a T3 game and entered a battle, but the game updated, and now when I enter the battle after I win, nothing happens and error 500 appears. I tried everything but I can't get out of the battle.

stable token
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I can't log into my account on the website(

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What's happened?

quasi pulsar
#

Hey guys Atlas_Yeah

@torpid shell@dry urchin@hot dagger@flat moat@tropic bridge@pallid pulsar@median beacon@grand anchor@real epoch@tropic remnant@heady rivet

With the latest update the issue should be fixed Atlas_Love Could you log in and let us know if you can start playing again Atlas_Yeah

bronze pumice
#

Anyone know if you are supposed to be able to cancel orders that have expiration dates on the Illuvidex? I am having trouble with the IMX wallet confirmation popup automatically closing when trying to cancel an order. Not sure if this is by design or a bug.

stable token
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No, I didn't write support, I'm trying to log in using an immutable wallet

heady rivet
arctic zinc
onyx plinth
clear garnet
stiff mantle
clear garnet
real epoch
glass kraken
#

Why this keeps happening?

hearty garnet
#

that happened to me once. I quit the game and returned, it started working again. while it's like that, teleporting to the Obelisk doesn't help. so quit and return to the game. at least until it's fixed.
btw it has happened only once here for me

honest maple
#

hi in arena how unlock or win new illuvium ? it all not owned ty

arctic zinc
honest maple
#

ok ty

midnight moss
arctic zinc
honest maple
#

in what leaderboard you can win ilv it in survival arena or ranked or overworld ?

modern scaffold
#

Where can i report an incompleted fuse? I have the burn tx IDs. Never received the fused illuvial.

slender lance
#

is there still a chance that they will give it back? I bought fuel worth of $10 on saturday but it failed it says "transaction Issue. Your payment has been received, but we cannot issue fuel at this moment."

modern scaffold
spark nacelle
#

evening peeps anyone know the error code 400 when trying to capture illuvials? wont register my deck and allow me to battle my encounters

arctic zinc
spark nacelle
#

i just quit and rejoined and it worked... hmm

arctic zinc
arctic zinc
spark nacelle
#

touch wood. ive just tried to repeat all steps, ill update

arctic zinc
spark nacelle
#

na bugged out again, how can i check my wallet n compare to ingame and potentially see what could be causing this? what happens if i delete my tutorial iluvials?

arctic zinc
spark nacelle
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idk but how can something not be in my wallet but be in game to cause this code400

spark nacelle
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ah, no havent sold or transferred items as far as im aware, anything else?

arctic zinc
#

Technically there could be something that was fused to become something else.

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Or I’m incorrect. And it’s a different thing causing the issue.

spark nacelle
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fair play, ty

arctic zinc
#

What does the 400 error say?

spark nacelle
#

yes many times (pressing b); code says error 400: unable to assign to ""

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when just defeated an illuvial in open play, san, enter encounter, place team on board, finish setting up, press start BOOM kaput. intially, i quit and reloaded and it proceeded to work for the first time. now, its not doing that :/ lol

arctic zinc
#

Beware scammers in DMs. It’s not be or anyone else legit. It’s an imposter

#

?scam

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

torpid shell
azure plank
#

I can't play IZ , land show empty at phone , and crash when playing at PC ( epic ) how to contacts support ?

main token
#

anyone knows why i cant send image here on discord?

lusty slate
midnight moss
sacred grailBOT
#
Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

lusty slate
midnight moss
lusty slate
tranquil jetty
#

@arctic zinc please check your Dm's

hearty garnet
#

Hey, I just finished a Stage 1 map where I captured two Tier 1 Stage 3 Illuvials. I spent 2 Tier 2 shards (orage) to make sure I would capture them, and after leaving and purifying everything the illuvials didn't show up in Inventory. The shards were spent, but no Illuvials were saved at all no matter the illuvial stages. what could have happened??

#

It doesn't make any sense I buy shards on marketplace, when I use it, the game saved my shards spent but no Illuvials. 😦
Anyway I created a ticket. I hope someone looks into it

fresh moth
#

This will kickstart the minting process, and your illuvials will mint when you log back in

hearty garnet
#

Thank you for the quick response!!
after doing that, as soon as I enter Overworld it started the mint. thanks a mil!!

terse totem
#

Hey guys I shared a legitimate link in Illuvidex and got a 6d time out, who can I contact for help here pls?

arctic zinc
arctic zinc
terse totem
arctic zinc
lost pine
clever holly
#

any chance i could get ranger role Atlas_Love

somber shuttle
arctic zinc
arctic zinc
arctic zinc
true beacon
arctic zinc
#

That one Never played overworld or arena once.

true beacon
arctic zinc
#

Ok

true beacon
#

Goodluck to your project. going to leave and move on i dont want to waste my time again

somber shuttle
arctic zinc
somber shuttle
arctic zinc
#

I guess it’ll look like mine

somber shuttle
arctic zinc
somber shuttle
#

0xe451d1735fb3267a8c3ec1f480319826e5458c15

arctic zinc
arctic zinc
#

Using the in-game reporter makes sure that the report is linked to your account.

rapid quarry
#

What are all the ranks to illuvium arena? I got "elite" but have no idea if that is good or bad

random wing
#

Is this a good lynx ?

weak lynx
#

Is anyone else having extreme difficulty buying illuvials or shards on the illuvidex? Keeps saying the items are no longer available. Really bad experience

round kiln
arctic zinc
main inlet
#

I'm getting a "IMX Connection Closed" message when I try to unlist my Illuvial.
People can't buy and I can't unlist.
What should I do?

arctic zinc
arctic zinc
frigid lance
#

You should reset the fuel production from 25% to 100%. The t4 lands have dropped from 16k to 6k. And we now earn almost nothing at all. You're screwing those who put the most trust and money into the project. The developers are making the game really unattractive for the players. You can't fuck the people who put the most money into the game. What's the point

main inlet
arctic zinc
arctic zinc
main inlet
frigid lance
#

Ok, I understand that. But the price is still just as bad. I still earn a lot less and my land has fallen by 70% as a result. Maybe you should rather increase the fuel costs in the game then more will be burned. Would be the more intelligent solution then it becomes more attractive to buy a land. And it will be more difficult to catch illuvial, of which the market is also completely flooded. I would say the adjusting screw would definitely be tightened in the wrong place

arctic zinc
frigid lance
#

Yes, certainly before they dump the whole market. What appeal does the player have if nothing is worth anything anymore. And his land investment drops from 16k to 6k, so it couldn't be more unattractive. The illivials are also getting cheaper and cheaper.

arctic zinc
#

Supply and demand.

frigid lance
#

I would also recommend an extra burn mechanism that allows you to turn the same illuvial into a better one. For example, you pay resources and 1 illuvial and can transfer an attribute of the burned illuvial to the selected illuvial. This way extra fuel is burned and the illuvial supply is decimated. And that would also push the market. Also, the holo and dark holo need an attribute bonus are there is zero incentive to farm them or pay more for them.

rustic oyster
# frigid lance Ok, I understand that. But the price is still just as bad. I still earn a lot le...

There was a problem: fuel prices for runs and other activities are fixed, but the fuel got cheaper cus more and more landowners produced fuels and put them for sales. So, OW players payed less and less for the same activities in real money. There were 2 ways to solve this: either raise the price of runs in fuels, or shrink the supply of fuel by nerfing production from lands. The team chose the second option, idk why, they have big data to analyze and economists in the team, they decided this to be a better option, i suppose they had their reasons🤷‍♂️ May be next time they will raise price of runs in fuels.

main inlet
frigid lance
#

It is best to select 2 values and a random value of the 2 is adopted. That would greatly reduce the supply. And burn a lot of fuel. In addition, there would finally be quality high value illuvial on the market and not just garbage. Which makes it extremely annoying to browse the market

main inlet
# arctic zinc Are you using the correct wallet?

@arctic zinc I can't do anything basically.
Can't unlist, people can't offer, can't buy, I can't accept offers.
I sent to another wallet and back to mine, still the same situation.
What should I do?

rustic oyster
frigid lance
#

I understand the 2 options, but the combustion mechanism I explained could also have achieved a lot

#

Are you serious? Gyms?

#

🤣🤣🤣🤣🤣🤣🤣

#

It would still be better to have a burn mechanism for illuvials with extra fuel costs, which would improve the market in every respect, that's obvious

rustic oyster
rustic oyster
arctic zinc
main inlet
#

The Illuvial was not set as "listed" on TokenTrove.
The problem seems to be on the listing process.
It was on my wallet all along, and as I listed by TokenTrove, now it's working!

#

Hope it helps more people on future problems o/
Thanks, @arctic zinc

frigid lance
#

My tip to the team is that you should work on a burn mechanism for illuvials with fuel as soon as possible. That's the only thing that will really push the market. And come up with something that makes the holos attractive.

rustic oyster
#

well holos are attractive by their looks and rarity, but why not also add some stats bonus to them, increasing their value even more

frigid lance
#

1
Honestly normal holo 10% attribute boost. Darkholo 25% attributes boost. Done, it's that simple🤣🤣

rustic oyster
#

yep, seems legitAtlas_Wow

#

but i am sure the team sees all this and also wants to squeeze the most value from the player base (not loosing it ofc and the game fun), so they think about this all.

frigid lance
#

It's a bit ridiculous that the project has raised almost 200 million with the first landsale and can't manage to introduce the right burn mechanism to push prices in the right direction. Which is obvious and simple in my eyes

arctic zinc
frigid lance
#

I think it was 170 million. I was there live and the income was disclosed

rustic oyster
#

i think the priorities now are more about bugs, UI/UX, gameplay loops and players attraction, not about how to make the most money🤔

#

this priority will come later i suppose

frigid lance
#

But the idea behind it is also play to earn and not play for nothing😅
I would say that this is also an important factor for the economy. Otherwise you could also play a normal mature game

frigid lance
#

Ok sorry 70 million instead of 170🤣
Still plenty enough. To make it more attractive. Paid 20k for my land and now get maybe 7 dollars a day with 10 minutes time investment. Others have. 40k -50k for the land. You could definitely make it more attractive. It is definitely becoming less and less attractive for the investors at the time. These are simply facts and the truth

rustic oyster
#

play to earn is a myth which Illuvium (and other web3 games) suffers from and tries to erase. its play for fun, pay to play and own now😉

frigid lance
#

Ok then what did they charge starting prices of $200,000 for, if you don't make it attractive to own one afterwards then it was obviously a scam

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

rustic oyster
#

earning in Illuvium is for investors and few very lucky/skillful players, the masses will still pay for this. but they can return some of their expenses in game selling what they own.

frigid lance
#

Ok then what did they charge starting prices of $200,000 for, if you don't make it attractive to own one afterwards then it was obviously a scam

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

arctic zinc
frigid lance
#

Wasn't it somehow like 5% comes from the landowners and 95 from the game itself? But then it makes even less sense to penalize the landowners😅.

arctic zinc
frigid lance
#

So instead of changing the ratio from 1 to 19 to 4 to 16, it's better to punish the players by 75% 😅🤣

#

I say the game is made maximally unattractive for the players instead of reducing its own profit in favor of the community and the early investors.

rustic oyster
#

who are "punished" are players of OW, cus their runs are now more expensive, poor guys🥲

#

they were so happy while fuel prices were plummetingPho_Haha

frigid lance
#

Haha you're funny 🤣 The main thing is that the team raises money. Fuck the people who pushed the project with their money. Also makes the game very appealing if you earn money with it and then pay for it. Will attract a lot of new players to the game which is also very buggy. You're the kind of guy who likes to get ripped off and burn money on a game instead of making money the way you choose your words. You're probably very well positioned financially with the way you think 🤣

rustic oyster
arctic zinc
frigid lance
#

I also didn't buy anything that the 75% is penalized without my consent. Because the offer is too high according to the developer.

#

How is this supposed to be a long-term income, the game should have been out in 2022. Completely buggy. And prices are constantly falling. Nothing helpful is being done. You have no idea about economics

#

If you calculate your time investment and money investment with what you earn, you have in any case made a minus business whether as a player or landowner. But you seem to lack the mathematical skills to realize this

arctic zinc
#

Teach me

frigid lance
#

As I said earlier, you have tightened the wrong adjusting screw. They should introduce a burn mechanism for illuvials with fuel, which would have the advantage for landowners that much more fuel is needed and for the players the advantage that pointless illuvials could be crafted to a better one and thus fewer but higher quality illuvials would be thrown on the market, which would also make the market clearer. Because the market is really flooded with shit. Very confusing

#

What is the benefit if the market is permanently infected?
Besides, illuvium zero is also a game. The people who play this game have obviously pulled the complete ass card

#

I don't understand how early investors can be willfully rebuffed, there must be a better solution

frigid lance
arctic zinc
#

I’m going to sleep man. Have a good one.

frigid lance
#

Yeah do that, I'm sure everyone feels like the whole team is permanently asleep

stable skiff
stable skiff
half panther
#

I can't unlist my illuvial and also can't accept offers

tacit palm
half panther
tacit palm
#

Did you change the price after you listed aswell?

half panther
#

I want to change the price, but I can't unlist it, so I can't make the change

tacit palm
#

Imx uses a global order book, if you list on one marketplace it lists them on all

half panther
tacit palm
half panther
jolly abyss
#

Good morning,

Where i can apply for content creator program? Thanks in advice

whole tartan
#

bro i cant find a match again i thought they fixed that bug with the latest patch?

whole tartan
tacit palm
jolly jackal
tropic remnant
#

any one know why processing this suit is taking so long?

tacit palm
tropic remnant
#

on chain it shows i still have the ingots

jade wigeon
#

hi, are there any problems with displaying illuvils after catching them?

tropic remnant
#

but my fuel has decreased on chain, and in game as well

karmic swan
#

is the market down? i can't buy fuel

#

had this 5 times in a row and i reloged so it's not my side and it's not actually charging me money

#

also my items from last run aren't minting

swift delta
#

my game crash

#

also didnt recieve fuel

karmic swan
#

imx must be fucked

tropic remnant
#

imx more like im screwed

karmic swan
#

everyone is, nobody can buy anything im assuming

swift delta
#

game is stuck

karmic swan
#

ok so it's not true that it's not charging actually, i did get charged but it's not giving the fuel

tropic remnant
sturdy basalt
#

Hi all.

Any idea how I can access a second wallet I used to collect in Arena? Keeps asking me to migrate to Passport, which I done for my main account.

Not sure where I’d migrate to with my second account: either a new email address or my main account. I fear the second option may restrict me access afterwards (for some reason) so thought I’d check first.

Any guidance would be much appreciated.

fading brook
#

There is a problem, how can we solve it?

grim berry
#

is there a minting issue again my illuvials have not showwed up from my stage 3 run last night

karmic swan
#

yes, imx is fucked

grim berry
#

oh imx good times lol

#

figures I caught 3 tier 5 guys to lol

tropic remnant
#

idk what to do, should i craft them again or just let IMX catch up?

karmic swan
#

wait until it's fixed

willow flax
brittle scarab
fading brook
willow flax
tropic remnant
#

does any one know way to improve load times?

fading brook
willow flax
fading brook
#

Looks like it will be a long wait... :/

brittle scarab
#

I even captured an illuvial with great status and it didn't appear in my wallet

tropic remnant
willow flax
fading brook
regal pawn
#

hello, i captured 4 illuvials including a t4 dash , after going back to sanctum i see only 3 illuvials , dash has disappeared , can you help please

#

well , i am not alone i think xD

#

can we get an explination about this lost captured illuvials, i had a perfect stats dash 😦

thick tiger
#

guy why una dey always jealous

slow trench
#

Cant deposit funds huhuhu IMX always error

willow flax
willow flax
tacit palm
random wing
#

Problem again for forging epic shards

tacit palm
#

That will mint failed minta

tacit palm
random wing
#

im too unlucky 2nd times

brittle scarab
willow flax
# tacit palm What happens?

I don't think it's necessary, because it has to be general, it will unnecessarily overload the support center

fading brook
#

I don't know, believe me,dude. I sent a ticket, hope they take care.

tacit palm
random wing
#

I but this 3 from market and i also forge it ,but in my inventory no epic shard cured added

tacit palm
fading brook
brittle scarab
random wing
#

yesterday also i have problems with fuels

still cobalt
random wing
#

i exchange about 600 hyprerion and about 400 crypton and nothing added also in my passport

random wing
#

ticket also no update, my deposit is lost so sad

fading brook
tacit palm
#

People spending their money and not getting what they bought is a very high priority.it will get sorted.

swift delta
#

whats going on with my illuviums? i catched them

random wing
tacit palm
swift delta
#

my friend have same issue. with resources too

regal pawn
#

oh after i sent a report ticket issue solved xD

slow trench
#

imx error cant add funds

tropic remnant
#

having same issue with crafted armor and illuvial caught its been 2 hours logged out and reinstalled the game nothing helped

lost lily
#

when i can sell ilv tokens??

#

wen buy sell will be available

tacit palm
lost lily
#

so we are stuck with this airdrop imx in wallet forevery no way to sell?

tacit palm
lost lily
#

ilv not showing

tacit palm
# lost lily

You can use the function on Illuvidex profile inside your passport

#

It takes 24Hours and needs to claimed on Ethereum L1 so have some gas funds in your Metamask wallet on Ethereum.

I won't DM you, lots of scammers gets triggered by the word Metamask😬

lost lily
tacit palm
random wing
regal pawn
lost lily
#

ok got it withdraw now pending

random wing
#

JUST IGNORE THOSE WHO DMS YOU ,ADMIN ADMIN ADMIN

wintry elm
#

Can any mod help me? I receive this message but the wallet is already on mainnet

glass kraken
#

@tacit palm i logged out waited half an hour and logged back in, 2 of the 3 illuvials i caught don't get minted...

tacit palm
quasi pulsar
# glass kraken Should i try again?

we currently have a small issue with number of orders that being creted, this should be mitigated soon, but you may see orders waiting for being fulfilled for a little bit longer than usual Atlas_Love

lusty slate
wintry elm
pastel palm
#

Hello sir
After 24hours my withdrawal from IMx doesn’t complete yet !
@lusty slate

fading brook
#

What are the chances of this problem being solved within a day?

I sent a ticket but no response.

lusty slate
lusty slate
lusty slate
wintry elm
#

I really need help, I waited all this time to finally make the claim, and then my wallet doesn't connect, this error appears I don't use a VPN, I've already cleared the cache, it's the only linked wallet, what do I do?

swift delta
#

none of my illuvials are updating. also nodes etc

fading brook
lusty slate
wintry elm
#

...

pastel palm
lusty slate
wintry elm
#

Can you answer my question please?

tacit palm
# wintry elm ...

Might be worth reaching out to IMX and ssee if there is anything their end

lusty slate
sharp topaz
#

Hey all, my land plots aren’t showing up in Illuvium zero. Do I have to import them or something?

lusty slate
sharp topaz
lusty slate
sharp topaz
sharp topaz
lusty slate
sharp topaz
willow flax
eager plover
#

None of my shards, gems, essences, etc are processing, only my ores process after exiting a stage, tried logging out and logging back in, is it a me issue or is it just the servers being slow?

willow flax
lusty slate
timber magnet
#

Does anyone else have the same problem?

eager plover
lusty slate
lusty slate
waxen bloom
lusty slate
fading brook
jolly abyss
#

Anyway possible way to get rid of this PerfectAddor? and any similar type of bots?

random wing
#

Is there any problem of minting forging shards? @lusty slate

quasi pulsar
hexed kernel
#

how come all 0 on my staking web page, there is no peding rewards no total / ilv/ ilv/eth. all 0

#

all of token on metamask is ok. no missing

random wing
hexed kernel
#

@quasi pulsar could you help? anything wrong with dashboard?

normal garnet
#

Very slow today IMX

brittle zenith
#

so i caught 4 illuvials, i am afraid to leave the run beacause they arent minted yet

slow trench
#

i dont have shards anymore huhuhu

lusty slate
brittle isle
#

did anyone just get glitched out everywhere too? In game and in illuvidex

lusty slate
brittle zenith
#

the illuvials count on my milestone but not in the wallet

random wing
slow trench
hallow mica
#

They zeroed my score for 1-2 seasons without doing anything, don't trust me too much, the bot can make you 0 even if you don't cheat, if there is no solution, they say you cheated.

azure plank
#

How much time usually for email support to replay ?? Almost 20 H

hallow mica
#

I played for 169 hours, it was garbage

rich escarp
#

Anyone know how to claim your ILV from the first airdrop?? It seems I can't even log into my account now on Illuvium.io 😪

lusty slate
lusty slate
covert mortar
#

I went to buy gas yesterday, it used up the balance but it didn't go into the game and it was recorded in the history, it was only $0.80

#

Did anyone have the same problem?

rich escarp
#

Thank you for the help btw

heady atlas
#

@tight spruce GM sir can i ask? how about the accnt you guys accusing wrong for the last beta S1,S2 ? did you already check it ? please double check it sir its almost a week since i send a report waiting for your email response hopefully the invistagion doing well thankyou

rich escarp
azure plank
# lusty slate what seems to be your issue

It's been 2 days I can't play the game (I can login but when I select plot land it only shows empty land in phone ) and when I try to login in epic game (PC) when I select plot the app crashes.

heady atlas
#

its not easy to grind 200+ hrs just to accuse not following the rules or using cheat, i work hard for that just to play in your game 😦 and this is happen hopefully you guys double check it

torpid stone
#

how long does it take till the items that i captured end minting? waiting 4 hours now.. @lusty slate

tacit palm
torpid stone
quasi pulsar
west flax
#

hello I tried to enter the game but it shows me the region error

azure plank
wild estuary
#

Anybody else not able to log into the illuvium site? Did the email thing, did not work. Did the legacy wallet thing, just spins endlessly after signing into wallet and immutible x.
Frustrating. Was way easier before.

#

"error checking user status" whenever i try to log in with passport

lunar sierra
#

and games for zero points and zero activity, what's the point? pls help

lost quiver
#

Hello, wherer to report an issue to log in?

slow trench
tacit palm
slow trench
clear garnet
#

Guys how can i check stats on illuvials in the overworld?

tacit palm
tacit palm
halcyon dock
#

@icy burrow Thankyou so much for helping me sir you are the best ❤️

lament badge
#

Hi friends, bridge made almost 3 days ago, of 0.92 ETH, from Ethereum to Immutable, to buy one more Illuvium land. So far, no credits to the Immutable account. Is this delay normal? I also opened a ticket, which has not yet been responded to.

eternal spire
#

@tacit palm Hi, i bought some fuel 7 hours ago, ETH gone and it's still showing "In progress", and it charged me twice too. Submitted a ticket and still no answer so i can't even play. What should i do now?

tacit palm
lament badge
eternal spire
tacit palm
tacit palm
undone crescent
#

Guys I just noticed that I didn't get any illuvials I got from the last 5 runs.... Is there something I can do about it? Would be sad that I threw away around $40 in shard and more in Fuel

lament badge
#

Do you want me to send you the hash?

tacit palm
lunar sierra
#

Why have all my items disappeared?

lament badge
#

I said I would send you the bridge hash if you wanted to check it.

tacit palm
#

or here

lament badge
#

0x2d56cc3bce1f32c3c19a615a155445500ae3839790f2e211e3049d11b606f318

tacit palm
#

use the add function and connect your Metamask Adress which you bridged from and transfer to your Passport.

lament badge
#

ok, but that was weird, because I made the deposit to the Immutable platform... but ok, I'll do it. Thanks!

tacit palm
cinder otter
#

hello, all i collected and crafted in 2-3 hours are "locked", can you help me with that?

lost quiver
#

where to open ticket for support? i cant enter into my immutable account

normal garnet
#

I want to play but it's difficult, there's no way to craft shards at all

lunar sierra
#

#61704 pls check my ticket <@&795142782133207063>

fresh moth
lost pine
sharp topaz
lunar sierra
fresh moth
# lunar sierra I was playing in the pre-season where I had to check if I was entitled to any re...

Pre-season + Main net are not the same for in game assets.
The only thing you will be able to migrate is illuvitars etc. All illuvials + in game assets were reset because it was all fake on testn net.

After the 25th July we transitioned into main net, so it was a clean slate for everyone.

As for the airdrop reset, that is something support will need to assist with, and will get back to you if there is anything to fix. If not, you have probably been flagged as a cheater/script user. If you know you did not cheat, then wait for support to reply and help with the issue

lost quiver
fresh moth
lost quiver
#

Your support ticket #61703 has been created

i did it already asking help....

undone crescent
#

@cinder otter same bro I think it will soon be fixed

lost quiver
#

these scammers are trying to pm me all the time now

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

lost quiver
#

i have more than 400 hours playing can you double check my sittuation @fresh moth please? ticket #61703

fresh moth
#

I don't handle tickets as a mod, you will need to wait for the support team to reach you unfortunatly

slow trench
#

huhuh no more 3x fuel bunos

shy rune
#

someone also has a bug with the craft of the ingot shard .... which does not melt since today I see them appear in my inventory but turns in a loop as if the transformation does not end and not impossible to play like that if someone has a solution because and reported bug but no news

undone crescent
halcyon bronze
#

Anyone else having issues with the Zero client loading? I haven't been able to play since yesterday around this time. Game isn't able to load & I've uninstalled/re-installed 2 times now

dire ingot
#

I have a problem, I did stage 2 but when I left, none of the illuvials that I picked up appeared, nor any items in my inventory.

hearty garnet
fading brook
#

The fuel I bought in the morning was not reflected in my account. Has anyone solved this problem?

hearty garnet
fresh moth
hearty garnet
#

ah ok. I'll wait then. thanks!

karmic swan
#

how do you make a ticket?

fresh moth
torpid finch
#

anyone have same problem to connect on illuvidex?

honest maple
#

hi in team builder for arena some are not owned do we can use this if we dont have because 3 team builder free have alot not onwed and we can play and where we can got illuvium it when u win in ranked ? or it same illuviium of overworld if i find one there it unlock in team builder ? ty

zenith nest
#

guys, what to do when my recently acquired illuvials isnt minting? ive already disconnected my passport etc and its not minting

#

btw it showed an error code 401 i think

fading brook
lusty slate
shrewd badge
#

Goodnight.
@lusty slate @short mango @glass galleon @zinc lantern 3 days ago I captured a rhamphite, the resplendent fragment I used was burned from my wallet, I managed the capture mission but Illuvial didn't lie, all the other items from that run came, only this rhamphite didn't come, I opened a ticket but there was no response , what can I do? Will this come back to my account?
I already asked some moderators but never got an answer, when the error occurred I did what they told me to close and reopen the game, but nothing.
Ticket number 61208

zinc lantern
#

As per the announcement there has been a minting issue which is being addressed. There will be a back log of work, and I imagine right now support can't craft an invididual response to each ticket as there are probably many duplicates. I would suggest waiting around 48 hours for the backlog to resolve, and then pinging support again if you don't see your Illuvial. Your issue will be resolved, it just may take a little time.

#

Mods don't have access to backend systems, so they can only provide basic tips (which will work in a lot of cases, but not if your issue needs some kind of fix from the operations/support team).

arctic zinc
#

Are you able to use your metamask for Other imx network transactions?

wooden pivot
shrewd badge
arctic zinc
#

My guess is that there’s another wallet extension that’s is getting in the way somehow. Try turning others off.

arctic zinc
wooden pivot
wooden pivot
#

I haven’t withdrawn the ETH I transferred directly last time.

arctic zinc
arctic zinc
#

Ok. Have you tried connecting your metamask to another immutable x network marketplace like tokentrove.com ?

#

Remember that no one legitimate will be sending you DMs.

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

wooden pivot
#

I transferred ETH by scanning the QR code on the 27th of last month, and the wallet team has not yet provided a solution

covert mortar
#

I went to buy gas yesterday, the balance ran out but it didn't enter the game and it wasn't recorded in the history, it was just $0.80. Where do I send a report to receive my balance?

arctic zinc
wooden pivot
# arctic zinc Probably <#1108308385138479124>

Yes, the wallet team has not given a specific solution time, so I did not participate in the first season airdrop. This time I will follow the tutorial to transfer ETH, so as to avoid failure to receive it normally.

fading brook
#

@short mango dude what a problem ?

#

The fuel I bought this morning still hasn't arrived. I entered the game and made 2 cured resplendents. Although Hyperion was deducted from my account, it did not arrive in the inventory and does not appear anywhere.

#

If there are so many problems (cheaterss), I wish at least 6-8 games had remained closed.

spark rivet
#

Will i get banned or not receive airdrop rewards when i have 2 accounts in one pc? The other account is used by my son. Both are pay to play accounts.

eternal spire
#

Any updates on the failed fuel? Waiting for 13 hours and still "In progress"

fresh moth
#

As frustrating as it is guys, most of these issues are related to the minting delay because bots and hyper minting. They are being removed now and the team are on top of it; unfortunately it leaves us guys in a rough spot.

Hopefully it’ll all be fixed soon; I’m with you on this cos I can’t play either haha, but it’s better to remove cheaters than just let them keep ruining things.

You can read more in #📣〕announcements

fresh moth
azure plank
azure plank
round kiln
#

Hi, I've got a problem of missing cured shards ingame but ive got them in my illuvidex tho... Any idea why and what can I do? @fresh moth

#

@zinc lantern @glass galleon :((

arctic zinc
waxen bloom
#

its ok now to deposit funds?

uneven geyser
#

How long does it take to my invetory?

torpid narwhal
#

I have suggestions but am unable to share, does the team not want my input?

arctic zinc
arctic zinc
torpid narwhal
stray hill
#

How does rev dis for land owners work???

  1. What if someone owns land, but does not have staked ILV? How do they get their share of the 5%?

  2. If i have land and stake ILV, how can i tell what portion of my rev dis came from land and what portion from staked ILV?

  3. Is earning revanue from land dependant on "selling" collected fuel? Or do i still get the land revanue if i use the fuel in game or in OW?

arctic zinc
normal garnet
#

Here it's the same, until 3 pm gm3 was working

#

I've already made more than 8 withdrawals this way, and now it's like this.

arctic zinc
honest maple
#

hi in team builder for arena some are not owned do we can use this if we dont have because 3 team builder free have alot not onwed and we can play and where we can got illuvium it when u win in ranked ? or it same illuviium of overworld if i find one there it unlock in team builder ? ty

arctic zinc
#

Do not post in this channel again or you will be banned. Thank you.

arctic zinc
normal garnet
normal garnet
arctic zinc
arctic zinc
# waxen bloom help

You just read my response. Imagine that I now wrote that same thing to you.

arctic zinc
arctic zinc
arctic zinc
old cave
#

was there a double transaction when buying fuel, did someone have such a thing?

arctic zinc
old cave
signal spoke
#

If I claim my fuel crate to get the fuel from it where does it get put and can I use this fuel in my land?

arctic zinc
signal spoke
thick tiger
#

Why can't I log into my account? It keeps giving me an error.

karmic swan
#

hey, so these are all the items i obtained yesterday when minting was delayed, they show up in game just fine but i can't sell them, and i just crafted shards right now and they show both in illuvidex and game just fine, any idea if this is gonna get fixed?

arctic zinc
thick tiger
karmic swan
#

the backlog cleared in game but not on illuvidex basically?

thick tiger
arctic zinc
arctic zinc
# thick tiger

Hmm. Is this a passport account you’ve used before ?

thick tiger
#

I use the same account all the time.

arctic zinc
thick tiger
arctic zinc
#

I am logging off. Goodnight and goodluck

solar herald
#

cant login anymore 🚶

ionic girder
#

just had an entire encounter which didn't mint the illuvials

tacit palm
frigid ocean
#

what happened to my staked wallet?

#

it just changed connected wallets to one ive never seen and my staked ILV is now showing $0.00

#

nevermind it connected to that stupid coinbase "wallet" not the actual coinbase app. such a dumb app. and expensive (coinbase wallet)

thick tiger
#

Please extract eth on the official website Where can I get a tutorial for Withdraw to lMX Wallet, which is very complicated!

#

Please extract eth on the official website Where can I get a tutorial for Withdraw to lMX Wallet, which is very complicated!

tacit palm
torpid stone
#

still minting its 20 hours now 0.0 thats fokin annoying ....

hearty garnet
#

be patient guys. it's for a greater good while they remove bots. it will be back to normal when they finish

torpid stone
brittle dove
#

**Now day 19 since I have played Illuvium. **

@frank moat @arctic zinc

Any updates? Shards still not showing up in my inventory.

thick tiger
#

My withdrawal has gone over 24 without confirmation.
The withdrawal status is still PENDING, is something wrong?

thick tiger
#

Thank you very much, also i would like to ask how can i withdraw my funds using imx and what should i use in order to make my tokens on eth mainnet.
My funding tokens are now in immutable X and I want to cross chain my tokens to eth mainnet.
What should I do please?

supple sundial
#

Hello everyone, I opened the packs from the Airdrop for fuel, it appears on my balances but it's impossible for me to sell it because when sell , he ask me to select a particular plot.
Problem is that the fuel in balances are not connected to a specific plot.
Anyone have a solutions?

tacit palm
supple sundial
#

I have lands

somber grail
#

I would like to post some comments in the feedback-ideas channel. I do not have permission to post in this channel. Please help me to have permission. Thanks!

supple sundial
#

but what to do with the fuel in balances can I transfer it to a land?

tacit palm
tacit palm
supple sundial
#

ah ok so from crates I can only use in Illuvium main games? right?

tacit palm
supple sundial
proud stone
#

@arctic zinc

tacit palm
somber grail
proud stone
brittle scarab
#

Is there a scheduled time for the game to return to normal?

maiden plaza
jolly jackal
#

@unkempt narwhal @thick perch

thick tiger
#

My withdrawal has gone over 24 without confirmation.
The withdrawal status is still PENDING, is something wrong?

somber grail
tacit palm
tacit palm
thick tiger
tacit palm
# thick tiger yep

When its ready you should see a Tab inside the place you went to withdraw that says Ready. And you need to claim it on Ethereum L1 so need some Ethbforngas fees.

thick tiger
thick tiger
#

It's still PENDING.

#

I've been waiting for over 24 hours and it's not ready yet

tacit palm
tacit palm
thick tiger
#

Still waiting. About how long will it take?

tacit palm
willow flax
#

still the same problem since yesterday ? no fuel

tacit palm
willow flax
somber grail
# elfin spindle You're all set.

Thanks for the amazing quick response and practical help. I am impressed! I have posted my comments in the feedback-ideas channel and I am happy.

clear garnet
#

Should i bother making a ticket regarding assets still beeing minted, played yesterday so been a while but i know you have some minting issues

#

Dont mind waiting. This is still a problem yes? 🙂 Minting.

willow flax
tacit palm
uneven geyser
#

since yesterday some itens on my inventory appears that, how much time to mint?

tropic remnant
#

I wonder how many bots where playing, because what if those had been actual players instead. Makes wonder if we are ready for 750K concurrent players

tacit palm
zenith bay
#

Hello! Why is my Tokentrove not working? When entering Wallet, an error pops up. Until yesterday it was Ok.

tacit palm
zenith bay
#

Scam?

tranquil jetty
#

@buoyant pewter scam

sacred grailBOT
#
DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

zenith bay
zenith bay
tacit palm
zenith bay
tacit palm
#

Have you tried to Clear cache and hard refresh with CTRL+F5

mighty hamlet
# zenith bay

I also have the same problem, I already tried refreshing and clearing cache

zenith bay
mighty hamlet
#

I can see my illuvials that I capture yesterday in game but it still says minting when I checked it on illuvidex

summer basin
#

Do you expect crafts and mints in general to be normalized? I want to play but my shards are never ready.

mighty hamlet
#

I checked on illuvidex because I cant see my illuvials in token trove it also says "Network error"

zenith bay
zenith bay
tacit palm
zenith bay
tacit palm
mighty hamlet
#

What's happening with the game? I can't craft shards is there really no way of getting shards currently except for buying in the marketplace?

lusty slate
thick tiger
#

Why have my withdrawals disappeared?

#

?????

#

@lusty slate

lost quiver
#

second day waiting an anwers to my ticket... still cant login into my account

balmy pulsar
#

I've been trying to connect to ilv website but I always get the message "Change network"
tried with ETH Mainnet and IMX Mainnet, same response.

neon igloo
# thick tiger

Same situation... just checked on a withdrawl nd it's gone... what's going on???

#

Looks like nfts still not minting also

#

Shit's kinda broken rn

neon igloo
tacit palm
neon igloo
tacit palm
#

Connect your Metamask and you should see Withdrawal ready.

tacit palm
#

What is your passport Adress?

neon igloo
#

So withdrawl function is not working properly on Illuvidex

thick tiger
#

Hasn't this issue been addressed yet?
Only an hour and a half came to 24 hours.

tacit palm
#

Send to Ethereum?

neon igloo
#

But it shows in imx marketplace as still preparing

mighty hamlet
neon igloo
mighty hamlet
#

I lost the materials and fuel I used when crafting t he shards and it is still failed

neon igloo
#

So something is not working right on illuvidex

tacit palm
main token
#

anyone know why i cant post in #1020759212172775464 ? i have an ideia here for discord but not sure where i can share it...

acoustic sparrow
#

not sure, have you made a post recently? Sure dropping here cant hurt

lusty slate
lusty slate
main token
#

@lusty slate a sugestion man, you guys could put an couldown on #🛒〕illuvials-dex and the others to prevent people to spamming and put a character restriction too, because right now there is one guy there that is spamming a huge text there just to pass others...

#

not sure if thats is on you, but since you are a moderator, o tought you could pass that ahead..

pliant edge
#

Hello everyone, has anyone encountered this? There are no arena survival quests, support has been inexorably silent for more than two weeks. Maybe there is some solution to this problem?

arctic zinc
arctic zinc
arctic zinc
pliant edge
pliant edge
pliant edge
arctic zinc
#

Which is why I thought they would be off for everyone at the moment.

pliant edge
abstract cypress
#

what is this?

arctic zinc
lost lily
#

more than 1day passed but withdraw still pendin

civic hatch
#

How long?

hallow tree
#

@r3d anyway i could get ranger role? Ive been involved in the community for a few weeks now and still am a survivor..

hallow tree
#

@lost pine sorry i taged you was trying tag for @r3d

hallow tree
#

@stable skiff @r3d needs help

stable skiff
#

Oh another person

stable skiff
stable skiff
lusty slate
zenith bay
#

I created Luminous Plasmaskin and it is still MINTING. When will it stop?

tight spruce
west blaze
#

I made two sales, and the money didn't enter my account
Does anyone know if this is normal?

#

only the balance of one sale came in, the other did not

slow trench
#

huhuhu cant play properly i forge a shards but 2hrs now still not in my inventory

ruby swift
#

Just wondering if there is a illuvial encyclopedia. Link please and thanks.

rotund harbor
#

@tight spruce Sorry to bother man but im getting the following error and also cannot got into overworld, would you know if this is intermitent issue?

rotund harbor
#

Nervermind, looks like my session expired but it wasnt asking me to reconnect

tight spruce
#

Ah gotcha

slow trench
#

huhuh cant mint shard i have quest on it huhuhu

lethal herald
#

Just did a run, none of the Illuvials I caught showed up afterwards

tacit palm
lethal herald
white birch
#

Good afternoon, yesterday I picked up some illuvials, but they haven't been mined yet, do you know if it will work on its own or if you need support?

tacit palm
white birch
#

thanks

eternal spire
#

35 hours and still "In progress" -.- What should i do?

tight spruce
eternal spire
clever holly
#

to the people of the community who helped me get the ranger role, much appreciated Atlas_Love

whole grove
#

Arena is constantly crashing for me. Haven’t heard from support in 3 weeks now…spent a bunch of money on this and can’t even play

reef ledge
#

Hello guys, anyone knows why is this happening? My MetaMask wallet is on Ethereum.

lusty slate
slow bronze
#

Hey guys, how are you?
Look i made withdrawal but it says that i need to visit site? is it necessary or i will receive it on my MM authomatically?

slow trench
#

@lusty slate hi ser i have malura in overworld but when i add it on arena edit team its says not own please help

lusty slate
grim berry
#

any idea when minting will be fix i still have 5 illuvials waiting to mint