❓❗〕community-help

[tacit palm]

Not yet

[twilit verge]

When I bought the land, I paved all the roads where the cocaine paved the roads, and now the land cannot be accessed, which should be a bug of yours. I already gave feedback yesterday and submitted the inquiry on your website, but no one has replied now, it has been 24 hours, please help me urge and deal with it, which will affect my next game

[gleaming aspen]

Why can't I cancel my Land sale? What's going on? IMX connection closed !!!

I can cancel other items. Except for this one item.

Thank you.

I'd like to consult a lawyer first.

Is anyone able to solve this problem? Don't take scammers.

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[void bloom]

@arctic zinc Good morning, where will the s1 and s2 test net airdrop be distributed?

[tacit palm]

It is most likely not listed, check on Token trove if it is listed.
There is a UI glitch that happens on the illuvidex

[tacit palm]

The testing could indicate we are getting it
On IMX but not confirmed yet.

[tropic remnant]

is it a pretty normal thing for structures not to be useable when u buy lands?

[stark atlas]

i try to migrate my account, but it wont let me. any suggestions?

how?

[tacit palm]

https://tenor.com/view/hmm-suspect-gif-22611582

[tacit palm]

Did you only have a testnet passport before, And Noone from support will ever DM you first

[tropic remnant]

@arctic zinc any place i can check the status the support request inreguards to my solon missing

[tacit palm]

Only through email responses Iam afraid

[glass kraken]

Hello guys, here i am, day 4 of asking for help

1. my blueprints are still not showing in my inventory
2. i still have the failed processes in forge
   I've sent tickets to support, they said the issue is fixed, the issue was not fixed, i sent back replys saying that the issue is still persisting, no answer, no fix

[stark atlas]

i think so. not really sure. i used to log in with email and with wallet

[tropic remnant]

but he oppened the ticket for me

[loud rampart]

as far as i know, no

[tacit palm]

Do you have land or other assets before on main net? Migration is for Mainnet only.
Testnet users need to make a new Passport using the email from testnet.
Airdrop is tied to your Email address

[stark atlas]

yes i did

[tacit palm]

Ah ok,then wait
Until he is online in a couple off hours

[tropic remnant]

k sounds good

[tacit palm]

Some
Good guides here that should help you out.

#❓❗〕community-help message

[strange forge]

if i change my email or my epic account not same any issue >?

[tacit palm]

No, Passport is seperate

[stark atlas]

except that it doesnt work

[void bloom]

Sure

[loud rampart]

maybe try:
https://illuvium.zendesk.com/hc/en-us/articles/10287929717135-How-to-Migrate-your-old-account-to-Passport-system

[glass kraken]

Please support me when you have time 😁
#❓❗〕community-help message

[stark atlas]

i did. as you can see from my screen shot, im stuck on the part 5.

[strange forge]

u mean no issue i can create a another Gmail or my epic account old gmail any issue ?

[loud rampart]

1. It's a known bug. It is said that it could work sending them to another wallet and back to passport.
2. Maybe create a new ticket answering them didn't help myself much either.

[glass kraken]

I created another ticket and said that the issue is still there
Can i send a blueprint to you and then send it back to see if it works?

[loud rampart]

don't do that 😄
Best is to send it to your L2 wallet you had them before migrating them to your passport and back again to your passport.

[loud rampart]

Have you tried clearing cache and restarting browser?

[glass kraken]

The wallets have the same adress as the one from testnet. Does it work if i send them on metamask wallet? Or are the nfts on layers too?

[loud rampart]

you talking about new blueprints or the alpha s1 blueprints?

[glass kraken]

The old ones, that i migrated

[loud rampart]

You can also create the account with the same e-mail you used for testnet, to get your airdrop and migrate your assets afterwards, if you can't make it work with migrating it during the PP creation process.
I had to do that aswell, even tho i got another error.

[loud rampart]

yea, best to send them back to the l2 wallet you minted them on.
But it can be any L2 wallet of IMX

i suggest just trying it out with 1 BP, less hustle to see if it works

[glass kraken]

I minted them on metamask, but isn't metamask a layer1?

[stark atlas]

cleared cache, restarted browser, now stuck on this

its even worse than it was before 😄 its a step back 🤣

[tropic remnant]

is there any way to look up this order ID
Order ID

#1722780602128

in a website similar to ether scan, im trying to figure out what happen to the solon

[gleaming aspen]

Can I cancel from here?

[stark atlas]

wtf, i no longer get the signature prompt. blind sign is on, everything is the same as before except it no longer works, at all... d fk is wrong with immutable,,

[glass kraken]

How can i transfer my blueprints to tokentrove or metamask?

[stark atlas]

well i cant even create new account

[glass kraken]

Thank you, i found the option to bridge it on imx

It is pretty complicated. I don't know how i will get them back. I don't understand why the team can't solve the problem internally so i don't have to risk losing my nfts

Good luck onboarding new players from web2 when you have to put them through layerswapping to see their items

[tacit palm]

We still have ways to go before it is suited for noncrypto people,

[stark atlas]

everything is unnecessary complicated 😄

[glass kraken]

It's not working..

[quartz knoll]

can i use ilv zero cryton in overload and how?

[white flint]

if it's f2p(free) land no you can't

[quartz knoll]

thanks if i buy land my ftp land some how usefull?

[white flint]

u can do airdrop guests with f2p land

[fair bridge]

Hi, my profile with Ranger name "TripP C" has disappeared and it now says I have no in game time even though I played 140h+ and accumulated more than 800 000 points. Can someone please help me recover my account

[dark temple]

Hi, What kind of feature will come for players playing in Zero? Will we play this game as a single-player game or will there be a feature? Like resource transfer to Overword? It's like we're playing on our own without buying land. If it's necessary to buy land, why can we play this game without buying land?

[loud rampart]

hmm.. This might sound like stupid questions, but they often caused myself errors when interacting with web3 stuff.

1. Did you play testnet and created a testnet passport where you farmed airdrops?
2. Did you disable other wallet extensions like phantom wallet etc. which might cause connecting issues with the wallet you actually want to connect to?
3. Did you try to use another browser clearing cache etc.?
4. when you tried creating a new passport account, did you follow the steps described in zendesk?

[white flint]

https://tenor.com/view/cat-laptop-fast-homework-apple-gif-5315897

[loud rampart]

when looking for that error you got here in discord, i wasn't able to find a solution.
You might have to create a ticket and solve it with support ( #❓❓〕support )

[lunar apex]

Im stuck in overworld cant get back to sanctum

[loud rampart]

not yet, afaik they working on a "send to overworld" button.
But for now you have to sell your fuel from zero and buy fuel for your ranger in overworld.

[loud rampart]

Your progress of your f2p land generates tokens which are account bound, meaning you can also use them in your other plots on that account.
Therefore f2p land can act as a littel token generator, but also in future there could be features added which makes it worth to play anyways. Having a built out f2p plot could come in handy then.

[loud rampart]

not sure recovering accounts is possible and if so to what extend.
Best option for such account related things is to contact #❓❓〕support

[quartz knoll]

thank you very much

[loud rampart]

Illuvium want to give eveyone the possibility to try out all the different games/modes for free, so you don't have to spend money and afterwards realize you don't like that kind of mode/game.
However, we are just at the beginning, features are added in a rapid pace. It might take some time before the Zero team can focus on more fun stuff since they working hard to make all the existing features work well and implement all the planned features for the near future.
This might be an intresting graphic for you:

[lunar apex]

@loud rampart im stuck at the obelisk and can return to santum

CANT

[loud rampart]

the game is working fine, but you can't teleport out of the region?
or you are stuck in the loading sequenze after activating the obelisk?

[lunar apex]

IT WONT GIVE OPTION TO ACTIVATE

my bad on the caps

[loud rampart]

i saw this before, but can't remember a solution.
Give me some time to look it up.

[lunar apex]

@loud rampart is it because the new land is about to be unlocked?

[loud rampart]

I don't know if it has anything to do with unlocking regions.

There are very few people having that problem, and i actually wasn't able to find a solution here in the public chats.
Going to ask arround, but it looks like you need to solve it with #❓❓〕support , best is to do it ingame with hitting B and fill out a bug report.

[lunar apex]

@loud rampart sent in thanks

[languid flower]

Im newbie to illuvium

It means that I have zero points?

[lusty slate]

correct

[languid flower]

But in illuvium zero I'm using f2p I'm level 70 still zero points

Even if your level on illuvium zero up to level 1000 but your points in the website is zero the effort on illuvium zero still useless?

[lusty slate]

Look at your IZ missions....It's not based on progress but specific goals...Have you completed them?

[tropic remnant]

@arctic zinc any word on my missing solon from my cancelled sell order

[arctic zinc]

No word yet

[arctic zinc]

Did you update the ticket to indicate that you had cancelled the order? Using the email thread to update the ticket

[arctic zinc]

A common bug right now

[tropic remnant]

best thing to do is reset the plot? RIP the nexus 8 that was on it 😦

[finite marten]

hi guys, is there a place to see market stadistics? for example to see what is seling and at what price¿

[arctic zinc]

I don’t think the devs have determined the best solution to the issue yet.

It’s hard to know if you’d be better off waiting or resetting.

I would think that if a reset is necessary waiting to do that reset until after the devs have said it will be required could be beneficial if you’ve spent speedups already.

[native shore]

I'm going on the fifth day without my illuvials which are gone, can anyone really try to solve my problem?

[glass kraken]

@arctic zinc can you check please?
I am still without blueprints, i can not move them or anything
#❓❗〕community-help message

[arctic zinc]

It would take an actual bug report using B to report in the game.

[native shore]

I've done this 4 times, but no response.

[arctic zinc]

You have four of the same tickets? Just use the single thread sent to your email to keep the data consolidated please.

[native shore]

but I had the problem 4 times in a row, so I sent 4

[arctic zinc]

This is the way.

https://illuvium.zendesk.com/hc/en-us/articles/10286692776591-Guide-for-users-who-skipped-the-migration-from-old-account-system

Skip to step 2: assisted transfer

[arctic zinc]

Ok

[glass kraken]

But i have them on my wallet, they are just not visible in game 🥲

[naive zephyr]

I'd be glad if someone could answer.
#❓❗〕community-help message

[arctic zinc]

Oh. Does anyone have the blueprints visible in the game?

I’ve not heard that they had been implemented yet.

That should be just fine.

[glass kraken]

They do, they already crafted from days ago

[arctic zinc]

Alright.

Just stumbled onto this.

#🎮〕illuvium-zero message

[finite marten]

anything?

[celest jolt]

could someone assist me on what i need to do next under pending withdrawls i see nothing

[arctic zinc]

Should be under READY

[celest jolt]

i see that nothing else but its a bybit wallet should i restore on to metamask

there has been no pending just an fyi

[arctic zinc]

Do you actually control the keys to your bybit wallet?

[glass kraken]

How do i equip the skins?

I swear i don't inderstanf these skins and how they work. Why is everything so complicated? Aparently you can make unlimited skins with a blueprint?

[tranquil jetty]

Hello
I initiated a withdrawal of my passport to my metamask wallet how long would it take @arctic zinc

[arctic zinc]

Depends how you did it.

The imx rollup can take 12-48 hours. Then you’d have to go back in and approve the second transaction to pay the gas on mainnet to transfer it over.

Or should be fast if you used layerswap properly.

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[tranquil jetty]

Can I send my address to you so you tell me how far it has gone?

[arctic zinc]

A blueprint is a blueprint. A reusable recipe for creating a thing.

[tranquil jetty]

@arctic zinc ?

[glass kraken]

And how do you equip the skins?

[arctic zinc]

I may have time to look soon. I’ll need your passport address and the metamask address

[tranquil jetty]

Check your DM

[arctic zinc]

I assume you equip it to your suit or drone slot in the overworld loadout.

[glass kraken]

Not working. Tried overlapping with the suit, tried the X to customize

[tranquil jetty]

Seen? @arctic zinc

[arctic zinc]

Give me a few hours please. Thanks.

[celest jolt]

its the cloud wallet so guessing those funds are gone?

[brittle depot]

Hi can I withdraw from imx passport wallet to metamask or binance?

Or how to transfer from IMX passport to binance?

For example, is this okay?

[celest jolt]

got the withdraw button on the imx marketplace

[brittle depot]

Help

[wet mango]

help please.. i created a new passport account with my email not realizing i was supposed to migrate my old account. i am now trying to connect the two but not sure how

[fresh moth]

Should be no need to connect them. Just log in using the email you want to use, and it'll be fine. The email is what connects all your information like airdrop points etc

If there is any assets you need to migrate over still, you can do so by going to the profile once logged in, and clicking 'transfer in' and then choosing your metamask wallet that holds the assets. You can then do an assisted transfer to get all your assets like land and illuvitars onto your account

[wet mango]

ohh ok thanks

[lusty slate]

Withdrawal Funds from Passport to L1:
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[brittle depot]

Also this one, not a problem but I’m wondering how is the computation for the bonuses

[unborn tapir]

😦

[cedar edge]

When will season 1 end?

[steady grotto]

If I want to send assets like land plots from passport to MetaMask / IMX wallet I need to use the transfer out option ?

[opaque garden]

I feel betrayed. I beat wave 41 twice now and always got a loss 😦 How did anyone go further with this bug?you can see my units in the background

[fresh moth]

Season 1 ends on September 1st

[fresh moth]

If you want to get a land plot to your passport account so you can use it, it will need to be the 'transfer in' option from your passport profile, so that you can get the asset inside your wallet.

Once you click transfer in, make sure you choose the metamask/wallet that holds the land, it should find it pretty easy

[steady grotto]

Yes. I just want to do the opposite. I bought a plot and it’s on passport already. I want to have it on my MM wallet (hardware) now. Because in some days the feature should come so that you can use the linked wallet

[fresh moth]

Ohhhh, then yes, it should be the opposite way around - transfer out, port it to the metamask

[mild lance]

Guys I have completed wave 40 but I don't see the points, how much time it gets for count it?

[finite marten]

guys, where do u change your drone?

i want to use another one but dont know where to do it

[mild lance]

There are no points anymore? 😦

[fresh moth]

You can't change drone yet, Aaron has leaked to us that it's changeable in the future, but certain lore/story elements are currently gating it. So, soon

[finite marten]

oohhh! ok ty very much!

[lusty slate]

Please report bug in-game with B......fantastic that you got to wave 41

[clever lintel]

I'm a bit late on playing and need links to transer my accounts. where do I find them? thkx

[lunar apex]

@lusty slate Im stuck in overworld sent in reorts hours ago ?

[clever lintel]

Having trouble finding land traner links

land download link

[lusty slate]

how are you stuck? what error does it give you?

[lusty slate]

Go to AppStore/PlayStore/EpicGames and type Illuvium Zero and download from there

[clever lintel]

ok thanks did that so I'll wait for download

[lunar apex]

@lusty slate i was doing runs this morning and this basin run isnt letting me return to sanctum

[clever lintel]

is our land reset so I have to mine all over again?

[lunar apex]

Ive sent in reports arounds 10am and did all the pc cleaning sets and checked game files

[clever lintel]

Sorry for being so late I was ill

[rapid quarry]

What is the max lvl you can make a illuvial?

[clever lintel]

is there a link to put zero on a laptop instead o my phone?

[wet mango]

Illuvium zero on my iPhone keeps telling me session had ended and making me re-log in and it eliminates a few things I have just completed. It’s also told me for security it needs to reload the page this doesn’t eliminate anything though. Any reason why my “session has ended” while I’m still playing?

[clever lintel]

I don't want to use my phone. I only want to use my laptop is that possible?

[lusty slate]

Yes, download from Epic Store

[lusty slate]

That is weird.....have you tried exiting the game and open back again from epic launcher? Do you have an active VPN?

[grand anchor]

i cant run the game!!! since 5 days... somebody from the devs or moderators said, i should try on monday...i tried and still cant play... somebody can help me?! @tacit palm

[bitter chasm]

@lusty slate what is this now!? i just want to buy some stuff and this happens.

[tacit palm]

It happens when the item already sold🙂

[prime estuary]

Hi, can anyone help me with illuvium? I played almost the whole month of June and a week in July, but now I want to log in and it seems like the immutable account has been overwritten, as it asks me to register again and even create a new name.

[uneven geyser]

same here

[grand anchor]

and what can we do now?

[uneven geyser]

idk, just wait

[grand anchor]

we fcking loose airdrop points..

[uneven geyser]

i dropped 200 positions on airdrop...

[grand anchor]

i was in the top 4000...and now... i in -1000 place at leaderboards...

[uneven geyser]

i was in top 230, now in top 400 😄

[spare snow]

Hey!
Can you please help me out, I just now have little issue buying Fuel!
I tried to buy 450 Crypton but error window shows up after that I did another attempt and again error window comes up!
I restarted Illuvadex and money was taken for 2 purchase but I don't receive Fuel:( and Activity tab also didn't show any transaction!
Can you please look in to this - Thank you!

[grand anchor]

aaaaaaaaaaahhh... fcki it...

[grand anchor]

u beat the wave 40 at competition?

[uneven geyser]

yes

[grand anchor]

congrats! 🙂 i have to lean a how to get it 😄

[uneven geyser]

first we need the game allow us to play

[grand anchor]

true... but the dev....

[warm lotus]

As I understand it, missions with the passage of level 40 were disabled so that people would not create multiaccounts. What will you do with the fact that I participated in 2 seasons, but this season I started completing missions only today, I managed to complete 40 levels, but they did not count for me. Why did I lose 1 million points and can't be on par with other players?

[placid needle]

I think they have to add you to the list of players who can complete this mission, otherwise it's nonsense

[lusty slate]

It has to do with the fact that people spend fuel to complete other milestones and get a lot less points than a mission that is f2p and can be copied from watching a youtube video. You can check what community members have to say about that and you could leave your feedback here.
https://discord.com/channels/760344898200666112/1266828341286273114

[lusty slate]

It's not nonsense, you don't like it and that's different, bring your arguments in:
https://discord.com/channels/760344898200666112/1266828341286273114

[placid needle]

I like it because I got my million points because I started completing missions a few days ago and was allowed to do it. But if a person participating in 2 seasons can't get the same number of points as me just because he started a few days later, that's nonsense. It's beneficial for me that this person doesn't get a million, but it's not fair.

[native shore]

I'm going to the sixth day without my illuvials that disappeared at the end of the run, will it stay like that?

The ticket was opened at the same time, but they still haven't resolved it.

caught some illuvials, but they didn't come to my bag

six days

?? you are not part of moderation

[fresh moth]

If he dm's you, just be very careful with links etc

[native shore]

I won't text him haha

[shy ferry]

Have you guys seen this

[rustic raven]

I tried depositing eth into the illuvium wallet on the website and for some reason it hasnt come through its been like 14 hours

[tranquil jetty]

@arctic zinc

[arctic zinc]

Did you bridge the eth or just do a simple ethereum mainnet transfer to your passport wallet address?

[lost roost]

I was playing an arena match right after daily's restarted. In the fifth round, the game stopped responding and illuvials were attacking the air. So I abandoned the round. Now I can't get past the loading screen after loading into my Passport account.

Who do I talk to about getting access back to my illuvium account? See screenshot for the screen it is stuck on.

[lost roost]

Any ideas? See screenshot above.

[rustic raven]

I did add funds, Deposit from exchange or wallet, desposit from other wallet, deposiot from wallet via illuvium

Nevermind I actually figured it out. It got stuck in the immutable x wallet and needed to be transfered from there

sorry to bother you

[nova shell]

i make a run 10mins ago, then when i back to the Mesa, i got only 1 from the 3 illuvials that i catch in the run. They not even apears on "activity" Log. Can someone help me?

[plain frost]

Any trick to importing land from MM into Passport? I see them in my inventory, but when I click import, select the MM wallet (where they are) it just goes back to the Inventory tab and shows no assets... And obviously not showing up in game

[potent galleon]

I have a problem with my shards, they are stuck at completed, can anyone help me?

[heady rivet]

region unlocked and hundreds of players unable to play because of this error

[plain frost]

Thanks - will try

[patent oasis]

hi guys i bought a builder for 120 credits. it took my 120 credits but still i got 1 builder

where do i report?

[shy jay]

@arctic zinc pls solution no record on pre 1-2 .. 0hr and 0 point

[floral aspen]

GM guys, I have been trying to login but failed for days now… may I know if there is any solutions?

[wild forge]

I logged into immutable passport with my email without migrating my Illuvium wallet account. Now it won’t let me migrate to that email. Do I have to reach out to immutable to delete my account?

[arctic zinc]

Not one I’ve seen sorry.

[hushed carbon]

Hey guys, i want to know if i need to create a new email for migrating my old account?

[north dawn]

Did you purchase on the same land plot? Or do you have different lands?

[lost roost]

Rich is trying to get it sorted.

[burnt fiber]

can i ask what good gameplay settings for mac

[heavy hare]

can i ask why my airdrop reward become 0?

[uneven geyser]

@arctic zinc do you have some answer about error code 500? I really just wanna play

[last prawn]

looks like the bug is back for missing items/illuvials from a run?

I'm also missing items from the forge? i thought I'd get them after a run but no...

[cedar gulch]

i lost an exalted grilla and ti'ru holo coz that error

[last prawn]

Ya two runs in a row. I'm missing the illuvials I've caught

[shy jay]

solution pls

[toxic pivot]

error! hepl me!

help me!

[toxic pivot]

brightland steppes plot 80327

error! help me!

There is no interactive button

[grand anchor]

@lusty slate Hello! PLease help me! I cant play the game since 5 days... the following error message haunting me..

[lusty slate]

Please contact #❓❓〕support your land seems to be bugged out because of all the paths

[lusty slate]

Yeah I'm aware of the error 500 and so is the team. I'll ask if there is any progress on it

[brazen spear]

any support that can help me?

[lusty slate]

Tell me what seems to be your problem?

[brazen spear]

i purchase funds to my account through eth , but my funds does not go through to my account but it deducted to my eth

[brazen spear]

can you help me sir?

[lusty slate]

Ok, you had ETH in your IMX passport wallet, bought some fuel with it, the ETH was taken out and the fuel did not arrive. Is this what happened?

[brazen spear]

not exactly fuel sir , IMX balance sir , like in dollars so i can buy fuel , like that sir

[lusty slate]

What do you mean by IMX balance? Did you send founds from L1 wallet? What method did you use to send your founds?

[brazen spear]

add funds sir , then i click on ETH , then i click on "Deposit from Exchange or Wallet" , then i click on "Deposit from Other wallet" , then i click on "Deposit from wallet via Illuvium"

[brazen spear]

its like the one ur talking about sir

[lusty slate]

Ok I understand better now. Your founds rake 10-15 min to bridge over from L1 but they are going to be in IMX, you need to finish the process to send it to your passport. Here is a guide on how to properly send from L1
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

Look at the last steps

[arctic zinc]

It’s being looked into. Can you remember what you were doing prior to the first incident of this 500 error preventing you from logging in?

[white flint]

On me i wanted to do play survival guest and it happened

[arctic zinc]

It’s being looked into. Can you remember what you were doing prior to the first incident of this 500 error preventing you from logging in?

[brazen spear]

ok sir , ill try ur steps and then ill notif you if what happen sir

[lusty slate]

If you closed the process already you need to do the option of deposit founds from IMX wallet and connect the same L1 wallet you used from the 1st process
https://illuvium.zendesk.com/hc/en-us/articles/10287938166543-How-to-Move-ETH-USDC-and-sILV2-Tokens-from-a-Different-Account

[uneven geyser]

i'm playing arena survival, and appears a box with "try again" button

[arctic zinc]

Had you been playing survival? Like multiple runs?

[lusty slate]

Great, let me know

[white flint]

Yep

And so many people get code 500 because of this i think

[arctic zinc]

I’m assuming it was a push for the 10,000 survival games milestone.

Any idea how many survival games you played? Was it just losing on round 1 or what?

[white flint]

It was like 1750 and yes

Losing round one

[floral aspen]

GM guys, any solution to this please??

[arctic zinc]

Do you have a vpn on?

[brazen spear]

thank you sir , already got it

[white flint]

I hope this information helps

[arctic zinc]

I did share it. seems difficult to replicate and therefore difficult to identify the cause of the bug.

[lusty slate]

Awesome

[lusty slate]

Are you getting the authentication message? Clear cookies and cache from main browser

[white flint]

I know i have information about coding it's really hard to fix the bug

[arctic zinc]

I don’t do any coding. So I don’t really know. But I can help provide team and players what information I can gather.

[quick yarrow]

O shit you’re just like me trying to be creative using the paths. I was doing this too before and eventually it did made a huge lag on my mobile app and crash every time I used it. On my PC on the other hand, it will not crash but will take about 10 mins for the structures to show up. So I fix the issue by removing most of the paths. Just a single path connecting all the buildings is good enough. I waited for 10 mins and maybe for you try to wait longer and hopefully the Interactive buttons show up, and if not, and as Tholky said, contact the support.

[languid wolf]

Hello, I bought the premium bundle yesterday with my wallet balance (ETH). The payment went trough and the funds were removed from my wallet. However I received no fuel. Anyone else run into this issue?

[warm lotus]

@arctic zinc Jesse, hello! I saw that there is a discussion about the 40th wave and some decisions have already been made. Please tell me, yesterday I passed 40 lvl, but they didn't give me points because I started completing missions only yesterday. I participated in two seasons, my account is not new. Do I have the opportunity to get points like other players, for example, by being on the list of non-multi-account players?

[tacit palm]

Bought through the Fuel exchange or was it a Crate?

[languid wolf]

Fuel exchange

[arctic zinc]

I am not aware of how or why the survival wave 40 milestone is available or not available for some accounts. Sorry.

[uneven geyser]

i did it too, lost some waves 1

[quick yarrow]

Did your purchased showed up under My Orders?

[languid wolf]

No, but the transaction is visible on immutascan.

[quick yarrow]

Hmmm Ok. I’ll let Lars further answer it

[warm lotus]

Can you tell me who I can contact?

[grand anchor]

running the Ccleaner, but after that i reinstalled the game, and after reinstalled the windows, still no changing

[tacit palm]

Could you make a ticket here #❓❓〕support with details
On TXID

[meager warren]

I have the same problem 1 week now and I can't enter the game come on the team cant fix this 1 week now really? Maybe they dont care about our problem

[tacit palm]

They do and are working on it.

[lost roost]

Seems like my silv2 is not showing up on my IMX wallet after depositing the SILV2 from my ETH wallet into the IMX bridge. Anyone know why? It's been like 6+ hours

[brittle dove]

You need to move from IMX to IMX Passport. Do that through Illuvium website.

[lost roost]

let me check my IMX balance then

I had to do that before too, just thought it was going directly into IMX passport since I was using the IMX passport account when I transferred it. But I checked, and it was there waiting for me. Thanks

[brittle dove]

It has now been almost 4 days - nil response re failed curing of shards. Anyone have an indication of how long the backlog is for manually minting shards? Essentially have nearly 60$ of shards (at the time of minting) sitting there doing jack all. Not going to spend any more money until this is fixed.

[lost roost]

Pretty sure the team will take care of it. I think they are exhausted from the launch, and nonstop go go go. It'll happen I should think.

[brittle dove]

Yeah, it doesn't matter if you have passport active. It always goes to IMX first if you bridge it from Eth to IMX through the bridge unless you use LayerSwap which direct deposits to IMX Passport.

[lost roost]

gotcha, makes sense

[dark temple]

There seems to be a problem in zero. The production number of the building appears as 3. However, on the upgrade screen, it appears that the normal production number is 9, and if I upgrade, 9 + 2 more will be added, making a total of 11. In fact, it should appear as 3 + 2.

[twilit verge]

May I ask when you can reply me with my question

[dark temple]

Do you have any information about the problem I wrote about? @tight spruce
#❓❗〕community-help message

[twilit verge]

I bought the land and paved the road, and now there's nothing

I bought the land and paved the road, and now there's nothing

[tight spruce]

Please create a bug report in game

and support will be able to get back to you

[dark temple]

Okay thank you

[twilit verge]

How can I solve my problem, which has been submitted on your website for two days, but no one has replied

[tight spruce]

This is a known bug, they are working on a fix currently

[terse lintel]

Hello, I have crafted the equipment requested for the quest but it is not in my inventory and has not been validated on the site, even my gems do not work.

It puts me in inventory according to the game and then when I go into my inventory there's nothing there. I lost essences, gems and the ingots I'd used for suits and weapons that never made it into my inventory.

[pallid cipher]

How to solve the problem of not being able to find the points

[candid saffron]

why my play time is 0???

@tight spruce

[true beacon]

season 1 and 2 have 0 points -.-

[lusty slate]

Pre-season 2 had no play time rewards

[lusty slate]

Did youlog in-with the same email you played Test Net with?

[candid saffron]

is it possible to withdraw unlocked tokens?

[true beacon]

i log in with the same email sir

[pallid cipher]

yes

[swift wyvern]

@lusty slate sir I can't log in my account, i want to claim my ILV

[lusty slate]

It is possible, but as the vesting period is not over yet you will forgo some of the rewards.

[lusty slate]

I'm reporting your cases....please do the same with #❓❓〕support

[lusty slate]

👆

[pallid cipher]

How to deal with it

[copper hazel]

hi mate, i'm connecting my MM but showing this eventho I am on the evzkm mainnet

[lusty slate]

what error are you getting?

[swift wyvern]

this happened after the pb1 and pb2

[copper hazel]

😮

[lament nymph]

@lusty slate hey fam is there any guide to withdraw via IMX wallet?

[pallid cipher]

I can't send you a message

[true beacon]

i clear cache and all still the same

[lusty slate]

You need to connect with passport.....IlluviDex is not on zkEVM but IMX OG

[lusty slate]

you need to send a friend request 1st

[lusty slate]

not a problem of that

[tacit palm]

There is a Guide in the #📣〕announcements

[copper hazel]

oh shit, so i need to add IMX OG network to mm?

[lusty slate]

clear cookies and cache / try a different browser.If you are using a VPN turn it off

[lament nymph]

yea the guide only for the ethereum which needs like 24hrs waiting I wonder if imx wallet route would be faster

[pallid cipher]

Requested to add friend

[lusty slate]

Yes...here is a guide to add founds from L1
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[swift wyvern]

still the same sadt

[swift wyvern]

there is a error

[lusty slate]

Go To IMX marketplace

[lusty slate]

you are not using a VPN right?

[swift wyvern]

I'm not using vpn

[lusty slate]

try a different browser

[swift wyvern]

that's a new browser

[lusty slate]

not a new one a different one

Mozila, brave etc

[swift wyvern]

okay thanks will do

[novel temple]

When I check my rewards for the pre-season it says I've 0 hours playtime. Anyone else with this issue?

[swift wyvern]

same :c

[pallid cipher]

@lusty slatePlease reply me

[lusty slate]

Please report your issue with #❓❓〕support

[drifting coyote]

My points and token amount are not showing from preseason 1 and 2! Any solution for this?

[proud pollen]

i send ilv from imx to eth but i dont have receive nothing how can i see the moves like etherscan

[calm condor]

i cant place any unite, why?

[true beacon]

yeah me too and i didnt cheat

[lusty slate]

Definitely a bug....Report in-game with B. Close the game and open again from Epic Launcher...see if that helps

[tacit palm]

Which bridge did you use?

It takes longer for bridging to L1 Eth

[lusty slate]

Make sure you logged in with the same email. If that is not the issue please report to #❓❓〕support I will also do it

[potent knoll]

sir @tacit palm if we collect all the 50% of our airdrop the other 50% in vesting will be gone ?

[tacit palm]

Yeah, you forfeit the remainder

[proud pollen]

I just complete the step in the announcement

[potent knoll]

ow what should i do ? i will keep it till 12 months ?

[tacit palm]

It can take up to 24 hours

[tacit palm]

The vesting period is 3 months

[potent knoll]

ow okay okay sir thanks

[tacit palm]

Preseason 1 has already been vested for over a month

[paper haven]

#❓❓〕support I had 3.3 ILV (440K+points) in the first season and 4 million+points in the second season, but now I have nothing?? I only logged in with the same Google account. I would like to reiterate that I have only one Google account playing from start to finish.

[toxic pivot]

I've been waiting for a long time but it doesn't show the interactive buttons to clear the road. Hope support can help me!

[toxic pivot]

I've been waiting for a long time but it doesn't show the interactive buttons to clear the road.thaks! Hope support can help me!

[tight spruce]

This will be solved soon

[toxic pivot]

thanks!

[toxic pivot]

where is report in game?

[tacit palm]

Do you have a Picture of the error?

[tacit palm]

Press B ingame

Try refresh and take off brave shield

[drifting coyote]

yes, I'm using the same email!

[swift wyvern]

@lusty slate

is there any a chance to send my rewards to another wallet?

[tacit palm]

Its linked to your Email address
Have you tried a different browser?

[true beacon]

i linked my gmail butt i put different name

[swift wyvern]

All in the images are different browsers

[kindred pecan]

hi, if we collect our reward now, will we able to collect the remaining reward or not?

[final thunder]

I just notice in X
So if I claimed tokens that were avialable
the rest of them (that are on vesting) are no more avialable or I could claim them later?

[tough topaz]

I got 0 rewards. But i participated on the illuv zero season2 bets test

[tacit palm]

Unvested will be forfeited yes

[swift wyvern]

All in the images are different browsers

[tacit palm]

And you have logged in before to your passport?

[paper haven]

I had 3.3 ILV (440K+points) in the first season and 4 million+points in the second season, but now I have nothing?? I only logged in with the same Google account. I would like to reiterate that I have only one Google account playing from start to finish.

[molten lantern]

i cannot connect my wallet to claim my rewards ask me to connect my wallet then booom white page

[final thunder]

Im sorry my english is bad,
forfeit means that I cant claim anymore ILV
they're basically burned?

[swift wyvern]

yeah, I played pb1 and pb2

[frail raft]

I aint gonna get my reward since I accidentally deleted my account

[tough topaz]

I got 0 rewards. But i participate on preseason 2 beta test of illuvium zero

[lusty slate]

You need to report it in zendesk...follow the link

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[final thunder]

@lusty slate Bro I ask before can you answer me
I guess lars is not online

[lusty slate]

can I ask what country are you doing this from?

[swift wyvern]

philippines

[nimble scroll]

Anyone knows how i swap my ILV for ETH or claim to ETH network from my IMX Passport?

[swift wyvern]

but when I logged to immutable site it's working

[lusty slate]

Not burned, but those ILV will go back to the treasury to be used in another community activity

[final thunder]

okey thanks

[lusty slate]

Should not be a problem

[lusty slate]

That is weird and probably the root of your problem

[swift wyvern]

yeah it's weird, when I logging in to illuvium site the error is there

[frail raft]

@lusty slate any resolution for deleted accounts? support team aint not updatin me for weeks alreadyy

[swift wyvern]

can I send a video

@lusty slate check this until the end

[lusty slate]

You are not getting your Test Net points correct? That is definitely a thing #❓❓〕support has to handle....I don't have any means to directly help your case. But I'm asking constantly on most common cases

[lusty slate]

Mmmmm....yeah you just can't log into it.....can you log I to IMX market?

[native shore]

When confirming with metamask, there was an error on the ilv website itself and my ilv balance disappeared and did not go to pending

[swift wyvern]

yes I did and it's working to imx

[lusty slate]

Refresh page clear cookies and cache....check immutascan.io yo see if the assets successfully transferred out of your passport

[slow berry]

@lusty slate I have had this same problem since the launch on mainnet and to this day no one from support has been able to help me, and on the testnet I was able to log in without any problems

[lusty slate]

Nothing comes to mind, I've exhausted all common workarounds. I would try another device and definitely contact #❓❓〕support

[lusty slate]

Are you using a VPN?

[slow berry]

No

[lusty slate]

What country are logging in from?

[slow berry]

Brazil

[swift wyvern]

yeah I hope there have a solution from this error

[lusty slate]

Then that is super weird....you should not have any problems logging in.....have you tried another devise?

[native shore]

on immutscan it appears as success, but nothing else appears on the website

[lusty slate]

I'll make a note of your problem in a thread

[lusty slate]

Don't worry it takes up to 24h to bridge to L1

[slow berry]

Yes I tried on my computer, cell phone and laptop

[native shore]

but it doesn't even appear as pending on the website, as the guide says

[lusty slate]

Clear cookies and cache and give it a bit.....as long as it was successful in Immutascan all should be ok

[swift wyvern]

@lusty slate hi pls let ILLUVIUM team that there is a error like what im experiencing

[lusty slate]

Can't Log-in Illuvium Web

[frozen bolt]

HI I HAVE A PROBLEM WITH EVERYTHING FOR THE SEASON 2 even the hours of play shown 0 ^^' damn

[lusty slate]

Hours played show 0 because that was not a point generating metric for that season

[lusty slate]

Send me the transaction hash

[swift wyvern]

same I used phone (DATA), computer, laptop and diffrent browser app

[native shore]

https://immutascan.io/tx/328588326

[lusty slate]

Must be a UI bug but your withdrawal is following the correct process....it's already included in the roll up
https://immutascan.io/tx/328597437

[frozen bolt]

yeah but i had like 100k points

[lusty slate]

Does it show you 0 now?

[frozen bolt]

it's 19k points i have

[native shore]

I understand, so there's no need to worry then, right?

[lusty slate]

Talk to #❓❓〕support about your case. There was a cleansing of bot activity....you might have been caught in the crossfire

[lusty slate]

No, I wouldn't....it all looks good to me

[frozen bolt]

i got ya maybe inactivity i the game due to sleep ^^'

afk is like a bot right ?

[lusty slate]

Could be.......the best course of action is to contact #❓❓〕support

[meager warren]

Still can't get into game cause error 500 at login wtf 1 week the team is on holidays I will never play this season for sure and I I vested a lot of money to buy fuel ...it's a problem can be solved in hours not for 1 weeks ...

[lusty slate]

Team is still at it......they have escalated this issue to more team members to find a solution

[native shore]

But how will I complete the transaction if it doesn't appear as pending?

I thought about it and it doesn't make sense

[true beacon]

Any idea now why we have 0 points?

[undone sparrow]

What is this guys does anyone know ?

[tacit palm]

Where is this in the map?

[lethal swan]

It shows 0 play time in pre season 2, is it not meant to show playtime?

[tacit palm]

No points for Pre season 2 time played

[native shore]

@tacit palm

[undone sparrow]

in the new map

[tacit palm]

Lol, yes but where specifically on Crimson waste ser

[tacit palm]

Are you bridging to Ethereum L1?

If so it will take 24 hours

[waxen aurora]

hello , i cant login to my account , clicking log in and connecting with my google immutable , but nothing happens , any solition ?

[native shore]

but it doesn't appear as pending, how will I complete the withdrawal?

[waxen aurora]

i played all preseasons

[hallow mica]

I earned 6.5ilv before, it is not showing now, what is the reason?

[undone sparrow]

@tacit palm am i the first one to find this ?

[waxen aurora]

i cant login nothing happens please help

[tacit palm]

Could be

[tacit palm]

It should be deposited to your L1 when they are included in the batch from IMX,

[tacit palm]

Did you have a passport on main net?

[waxen aurora]

i think i dont have , where can i get ?

clicking create account and nothing happens 😦

[native shore]

but isn't that impossible? because I should confirm the claim on the ilv website itself, but it doesn't show as pending

[harsh tulip]

When I tried to request an airdrop, I logged in with my usual email address, but a completely different new account appeared. why? The image is my real account name.

[tacit palm]

You need to create a new account using your email from testnet, make sure VPN and ad blocker is turned off

[tacit palm]

Are you claiming or sending ILV?

[jolly abyss]

where i can see the list to sell Ores like Selevium

[native shore]

I'm doing these steps here https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[steep arrow]

I play during pre-season and now my account is been reset then I receive zero airdrop.

[tacit palm]

I see as Tholky said it is included in the withdrawal process on IMX, need to wait 24 hours and check then.everything looks good

[native shore]

https://immutascan.io/tx/328588326

[jolly abyss]

where i can see the list to sell Ores like Selevium

[steep arrow]

I backread and saw that I'm not the only one who has the same problem. Are there any possible solutions to this issue?

[lusty slate]

The network seems to be a bit busy, if you don{t see them in 24h inthe claim tab...then tag me and I'll help you to figure it out

[lusty slate]

You need to contact #❓❓〕support I'll also add you to the people with this issue

[hallow mica]

@tacit palmMy season 1 earnings are not visible, it was written before

[copper compass]

Where did my balance go?

<@&795142782133207063>

[steep arrow]

Okay thank you

[native shore]

one more @lusty slate

apparently the same thing happened as mine, an error in the immutable when confirming the withdrawal and it ended up like this

[lusty slate]

look at immutascan.io and tell me what is the transaction status?

[loud rampart]

hard to tell just from that screenshot, i guess you made a withdrawal sent them to a wallet?

[lusty slate]

Yes I see

[copper compass]

@lusty slate @loud rampart

[lusty slate]

send me the hash

[native shore]

He said he gave the same error message when confirming, then it stayed the same

[copper compass]

When I withdrew to immutable it gave an error and the balance disappeared

[hallow mica]

help

[modern arrow]

some good news?

[copper compass]

https://immutascan.io/tx/328631832

[tacit palm]

Did you make a passport using your testnet email?

[hallow mica]

yes

[loud rampart]

added you to a list.
recommend also opening a ticket in #❓❓〕support

[loud rampart]

i guess you need to wait for tholky, im not a pro in that stuff.
To me that transaction looking good 😄

[copper compass]

😭 😭 ok brooo

[lusty slate]

I see it successfully transfered but not on the roll up yet.....the network seems to be a bit busy from the claims......let's wait a bit.....remember it can take up to 24h to roll into L1

[copper compass]

Alright then, thanks brother

[grand anchor]

I cant play the game but i WANT!!! please help me! what is the erre code 500?

[tacit palm]

It is a back-end issue, could you make a Ticket here #❓❓〕support

[grand anchor]

i send it 6 hours ago

[copper compass]

But when I made the withdrawal an error occurred in the immutable, is there a problem?

[ionic ferry]

hello. im getting this error when i try to buy something on the market

i logout and logged in again to make sure passport is connected but didnt worked

[lusty slate]

That means someone bought that item a bit before you. Go to the next listed item

[lusty slate]

Doesn't seem to be on the network....but keep an eye on it and ping me later

[tacit palm]

It will take some time

[meager warren]

6 days still no respone from team maybe not some a lot of time or weeks xd

[copper compass]

ok

[potent galleon]

Is there any mod that can help me? From yesterday to today several bugs appeared on my account

[copper compass]

It should be showing here, right?

when I tried to withdraw

[tacit palm]

What is the issue?

[stable skiff]

takes 24h i think

[compact brook]

logout wallet login with pp

[bleak dagger]

y

[last prawn]

I'm missing my illuvials I caught from two runs yesterday AND missing the shards I crafted twice yesterday too.

[arctic zinc]

Yes. Contact support. See below.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[last prawn]

I'm afraid to do any runs now :/

[tacit palm]

There is a system in place that mints previously failed mints, have you logged back into
The game and checked?

[last prawn]

I have. It was last night that it happened. Just logged in this morning and still nothing

[onyx plinth]

HEY I played illuvium Zero for hours and hours and built myself up to level 150 during preseason and It shows I have 0 points and ILV to claim 😦

[last prawn]

I see a couple of the ones a caught, but I'm missing ones that my milestones show I caught :/

[loud axle]

GM guys! I made the withdraw of my ILV from season 1 and season 2 airdrops, but didnt show in my "pending withdraws". What i need to do?

[jagged plaza]

same thing happened with me, i opened a ticket 👍

[potent galleon]

I sent a private message

[tacit palm]

Not sure what happens here, could you raise a ticket(best is ingame) to highlight that there is a partial mint

[loud axle]

@tacit palm can u help me pls?

[tacit palm]

Are you withdrawing to Eth L1?

[loud axle]

Yeah

[tacit palm]

If so the process can take up to 24 hours

[loud axle]

but why didnt show in my "pending withdrals?"

[tacit palm]

Most likely a UI glitch, a lot of traffic now.if you followed the possess you are fine

Tag me tomorrow if there is an issue

[loud axle]

ok, i will wait! Tks Lars

[cedar zephyr]

I'm making a Gamma Battlesuit, but it's taking a long time to finish creating it. Is there a risk of losing the item? It's been loading for about 10 minutes and hasn't finished...

[high verge]

Has anyone encountered issues with the Pre-Season rewards? It says I played zero hours during Pre-Season 2, but that is inaccurate

[stable skiff]

pre-season 2 doesnt have playtime points so they didnt track it

[high verge]

Ahhh, ok. Thanks!

[lusty slate]

The network seems to be a bit busy ATM. Try closing the game and open it again from Epic Launcher

[woeful drift]

Hi, i need help with illuvium overworld. I create one pseudo with epicgames and when i came in illuvium there is another pseudo. I did the demo with the second pseudo that i didn't choose

[high verge]

Holy crap. I post in here one time and I have two fake Illuvimod accounts DMing me. Stay safe out there!

[random jetty]

@lusty slate How are you? Any news regarding error 500? Any deadline for resolving it? I've already opened a ticket... I can't play...

[cedar zephyr]

Still processing, but just knowing that I won't lose my item is a relief.

[lusty slate]

You will not

[lusty slate]

I asked today and they escalated the issue and put more devs on it. Hopefully we get a fix sooner rather than later. I'm keeping my eye on this

[random jetty]

ok thanks.. can't wait to play, I'm losing points 😦

[shy rune]

Hello I have a bug since yesterday and I can no longer capture Iluvials it gives me error 400 I don't know where I can post my question I put a screenshot. Thank you. Well I can't put the screenshot but it says on the right in the arena Error Code 400 Collection did not return to match for. And already install the game but that changes nothing if someone has the same problem or knows what to do please tell me...

[wet coral]

support ILV

@lusty slate sir how do i fix this or do i need to wait the exact time to receive it

[lusty slate]

What are you trying to do? Did you claim rewards already?

[wet coral]

it wasnt my intention just want to try clicking the collect and see if how many days left but suddenly i collected already so got no choice but to collect it

and now i tried to cash it out so i can load it up for SILV 2 but it says like that

[lusty slate]

Here is a guide to withdraw founds from passport to L1
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[wet coral]

yes this is what i did

but the balance from my Illuvium are gone and i look from the pending withdrawls there's none also

[lusty slate]

You already withdrew? Can you give me the transaction hash

Some people are experiencing UI bugs on their withdrawals

[wet coral]

that's it where can i find that one just to check

[lusty slate]

Immutascan.io

[wet coral]

alright thank you

[wet coral]

here: 0x767fe9edc9e0df98e07454847909b5e959d7ca0e

[acoustic thunder]

Hi, I received no airdrop points during season 1. How do I write a ticket for it to be investigated?
My wallet address is: 0x9a58a4e170d6e884fe29834f3b3cfc4982bb108c

[lunar apex]

@lusty slate The rewards will be sent to email right cause my old account wont allow me to login.

[tranquil mica]

Experienced the same problem.
ILV not received yet
0xeb6e3f3f94f747f159cdefb85420f98e47399756

[tough topaz]

Why is it i got 0 rewards? Even i participated on the preseason 2 of illuvium zero?

[lunar apex]

Still stuck in over world this a dumb thing to let happen really something to piss off a player

[wet coral]

@lusty slate
ILV not received yet
0x767fe9edc9e0df98e07454847909b5e959d7ca0e

[tacit palm]

When did you send it?
It can take 24 hours to go through

[tacit palm]

Did you use the email you used on testnet?

[tacit palm]

Same for you, did you use the email from testnet?
Airdrop is tied to email

[warped latch]

how to contact with bot support? no permision dto do it. i have the same problem. 0 points

[wet coral]

okay okay i sent it like 2hrs ago

[normal garnet]

@tight spruce I ran a race on stage 2 of the desert map, I spent the input gas and as a result I captured a Terralynx nimble and it didn't appear, as did a Teantee and a Dash.

[lusty slate]

give me a sec...I have to head out...be back later

[tacit palm]

Try logging out and back in, there is a system in place that will mint failed mints

[warped latch]

hi! why i have 0 point? i see some guys with same problem. waht i need to do? i cant open ticket. bcs its says not permission

[wet coral]

ight take your time

[tough topaz]

Yes

[rapid pollen]

please tell me how to transfer eth from one passport to another. i cant find a way to transfer without gas fee

[tough topaz]

I reached lvl 80 also on preseason 2 of beta test of illuvium zero

[tacit palm]

Are you sending to another adress on IMX? Or are you looking to bridge out of Imx L2 to Ethereum L1

The email you used on testnet for the airdrop will hold your airdrop in passport

[tacit palm]

How many points did you have during the preseason?

[rapid pollen]

I transferred to another imx wallet, 1 illuvium passport

[tough topaz]

I forgot my points then

[normal garnet]

nothing

the capture was done so much that it counted for the first capture of the milestone because I didn't have them.;

[tacit palm]

Best option is to report ingame using B

[normal garnet]

im create a Ticket [Illuvium Support #58732] Illuvials Does not appear in inventory

[tacit palm]

They will work through them

[weak plover]

I just finished a run, and all the Illuvials I caught were gone!? I only saw the resources I gathered but none of the Illuvials

It also said that time spent was 0:00, which is wrong. What to do?

[tacit palm]

i answered in Generel,the time used is sometimes glitched i get it too at times.

[grand anchor]

Okay 😦

[waxen aurora]

how can i open a ticket ? i cant login to my account , and i cant create a account nothing happens in illvium main url

[tacit palm]

Here you go #❓❓〕support did you use the email from the testnet to make a new passport?

[waxen aurora]

thank you so much i tried but no respond in site 😦

[loud axle]

@tacit palm my friend withdraw his ilv airdrop now, and his transaction shows in "pending"

can i send my tx for you? Because if doesnt show, i will not able to click in ready...

[next sequoia]

why i cant withdraw ilv??

[tranquil mica]

up @lusty slate

[old steppe]

I received a bug when withdrawing and my balance disappeared, my tokens also disappeared and there is nothing pending

Can any moderator help me?

[dapper stirrup]

been minitng for 20mins

[meager warren]

so sad i error 500 at login i cant login into game 6 days now i am far behind to milestones so sadddd .....

[tiny dust]

DO we stay with the beta progress when the game hoes live ? both zero and illuvium,?= or will there a reset ?

[white flint]

go to menu and come back

[dapper stirrup]

i did

[white flint]

ok then contact #❓❓〕support so u can get you shards

[dapper stirrup]

support does not work for me says connection timed out when i click the link

[white flint]

how?

[white flint]

oh i dont know how to fix it

[white flint]

maybe because of vpn?

[dapper stirrup]

i dont use vpn

[dense bobcat]

Sorry if this question is very "noob", but I'm able to sell the fuel I have produced in my free plot in Illuvium Zero?

[frigid hull]

@tacit palm Hello! My issue is that in the latest Crimson Waste's run, I captured 2 of Rai-lu, but minted just one (the second one). I don't see the first one in my activity either nor my inventory. But I have both of the screenshots.

I see that shard was burnt.

[tiny dust]

is tehre a rollback after the beta ?

how can i restore energy on a rift ?

[stuck depot]

@frank moat I have the same problem, I've already opened a ticket at https://illuvium.zendesk.com/ id #58687 and so far they haven't resolved it either.

They said that the items would be returned to the inventory but so far nothing has happened.

[compact brook]

how to stop im not have balance eth in metamask

[lusty slate]

It's just ready, if you don't withdraw it will stay there

[compact brook]

can't back? alway here

[lusty slate]

It takes up to 24h for your founds to arrive to L1

[loud axle]

but @lusty slate if doesnt show in pending, i will not able to click in ready when its ok

same problem here...

[lusty slate]

No you can't go back you already bridged it over to L1.....you have to withdraw it and send it back if you want to do that

[lusty slate]

Not a problem...check immutascan.io...the transaction was successful...just wait for it to go to the rollup

[lusty slate]

No

[loud axle]

but i will need to click in READY, like here, to receive in L1, no?

[lusty slate]

close game and open again from epic launcher

[loud axle]

can i send you the tx in dm?

[lusty slate]

Check your wallet in Immutascan.io if the transaction was a success then you are good....it takes up to 24h to brifdge to L1

[lusty slate]

yes

[loud axle]

i sent the frined invite

[raw mantle]

Good evening, I have the feeling the missions from Zero are not advancing. I have converted Solon and Crypton but it still shows 0. the weekly convert sillicon is also not moving anymore.

[loud axle]

@lusty slate i sent

[frigid hull]

@lusty slate Hello! I have already sent a bug report via Illuvium Support page. I hope the Team will find my Rai-lu. 🥺

[lusty slate]

click on the mission. it shows the progress

[mellow moss]

How can I transfer $ILV to Binance?

[lusty slate]

It should.....close the game and open again from epic store....It might take a bit but your illuvial should get to you

[lusty slate]

Withdrawal Funds from Passport to L1:
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[lusty slate]

Game is live no more rests

[frigid hull]

The problem is that I restarted the game. My profile > activity doesn’t show the mint. 🙁

[mellow moss]

why error?

[lusty slate]

No bug..check immutascan.io.....if the transfer was successful then just wait...it takes up to 24h to get founds to L1

[lusty slate]

check immutascan.io ....... If the transfer was a success then there is nothing to worry about.....just wait it takes up to 24h to bridge to L1

[mellow moss]

I can't connect the wallet.

[wet coral]

what's the update?

[lusty slate]

clear cookies and cache, tey a different browser. If you have a VPN turn it off

[lusty slate]

What specific transaction...you got a bunch today

All of them are working fine

It takes up to 24h to bridge

All seems in order

[wet coral]

i see i see

[gritty condor]

guys who can help

[next sequoia]

I don't see anything to authorize

[topaz python]

need some help i directly transferred eth from an exchange into the illuvium wallet, but now it doesnt shown in illuvium wallet

[gritty condor]

i have done deposite but din't see my eth 0x068a50535577b7035fcd516ff6bb0bcef17d549458306658b4c74afa34306f13

[raw mantle]

I did a conversion of 50 this morning (12h mission) there should be no progress, just a confirmation it's done

[gritty condor]

I have done like this

where is my money(( mod pls help

[wet coral]

@tacit palm

[lusty slate]

That is with IMX....you should ask in their discord...they can help you more than me

[gritty condor]

what about me?

[lusty slate]

Did you do the last part of the process? transfer into passport? Follow the same steps but this time select deposit from IMX and connect the same L1 wallet

https://illuvium.zendesk.com/hc/en-us/articles/10287938166543-How-to-Move-ETH-USDC-and-sILV2-Tokens-from-a-Different-Account

[lusty slate]

clear cookies and cache or use a different browser. Don't forget to turn off VPN if you are using one

[gritty condor]

txh a lot i did

[lusty slate]

https://tenor.com/view/good-news-thumbs-up-gif-26519262

[tacit palm]

https://tenor.com/view/i'm-here-you-rang-hey-hey-there-hey-girl-gif-1793955388941249006

[wet coral]

someone is impersonating you rn hahaha and we are talking in discord

[tacit palm]

Copy his ID and report here #🚨❗〕report-scammers

[real ember]

@tacit palmHello, please tell me what could be the problem? the number of hours and points reward

[tacit palm]

do you mean the 100 points per hour played?

[lusty slate]

Dms are scam

[real ember]

@tacit palm60 hours have been played and 5 hours have been played on the site

[stark atlas]

Cant even try to create new account- instantly get the error when pressing create. And im not sure about any of the testnet stuff. All i know is that i had the account and now i dont 🤷

[wet coral]

i know it bro

[tacit palm]

ah ok,yeah they track active ingame time

[wet coral]

just want them to get reported they even have own discord just so you know guys

[real ember]

@tacit palmThis is an active game time, I played a lot in the closed beta, and the number of points should be higher according to my calculations

@tacit palmIt seems that the closed beta season did not count\

[tacit palm]

there were points for active time in game for Preseason 1 not for 2.

[real ember]

@tacit palmI'm talking about the beta, where the entrance was by invitation only, was it taken into account somehow?

[tacit palm]

oh ok,no there was no points for closed beta

[real ember]

@tacit palmahahahaha rofl, a good project, I collected all the collections in a closed beta, and I was waiting for season 2, I was knocked over. Thanks for the help

[frank willow]

Has the airdrop been distributed yet?! I played pre 1 and I have 0 points.. I already reported this error a long time ago and they said it hadn't been counted yet, so I had to wait.. I didn't understand the waiting time, they distributed it wrong

[lusty slate]

Yeah that sometimes happens....not that often lately though

[tardy pier]

I can't enter the game right now.

[lusty slate]

Contact #❓❓〕support I'll also report your case

[lusty slate]

Game is undergoing an update...give it a sec
#📣〕announcements message

[livid schooner]

hello id like to know why on my T2 free land i got 15 Krypton for 4H level 2 krypton gate, when for the same level i got only 4 krypton on 4H on my paid land T1 ?

[lusty slate]

Because the F2P land has a landmark that boosts crypton production.....you can find a lot of info on IZ reading the pinned messages in #🎮〕illuvium-zero

[livid schooner]

the landmark was for hyperion , did they have hidden bonus ?

[frank willow]

I complained again yesterday and today they delivered the airdrop even though the accounts were wrong, just like mine

[lament vale]

Hi guys!! Is Illuvium staking still a thing right now? Are my staked SLP collecting any rewards at this moment? Thanks!!

[uneven geyser]

any update about code 500 error @lusty slate ?

[icy elk]

how to withdraw ETH from old account, i've migrated only NFTs

[old steppe]

I also received this error? What I do ? My tokens disappeared and no pending transactions appeared

[stoic harness]

Hello everyone.
Bought tier 1 land today
Hyperion Extractor doesn't work.
It can't be moved, sold, or upgraded to level 2.
It doesn't produce anything.
Help please 🙂

[pliant ember]

how do I see my airdrop tokens ́n not found and general said that it released, I'm not playing anymore, to be able to see I'll have to import my wallet from the testnet?

If I have to import the immiutable wallet, I can't because since the net test didn't work

Someone help me

[finite marten]

guys i just bought a land but i cant harvest resources its like there is no construction

[finite marten]

same problem here

[rough marlin]

Reset the plot?

[finite marten]

fuck, already bought workers and spend copins

[stoic harness]

85 lvl

[rough marlin]

I dunno... Otherwise submit a ticket and wait I guess?

[native shore]

Tomorrow marks 8 days since I have an open ticket to return my missing iluvials, this will be resolved or will it stay that way?

[frigid hull]

Uhh. I lost one today, too. Then, not so good news for me. 😳

[lusty slate]

The team have more devs on it, but no fix yet

[uneven geyser]

ok

[gritty turret]

a friend wanted to withdraw eth from immutable market wallet but nothing is happening does anybody know how to do it?

[frigid hull]

From L2 to L1?

[gritty turret]

yea

[frigid hull]

It takes time, 24-48 hours as I know.

[lusty slate]

tell him to check immutascan.io transactions go in rollups

[fresh moth]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

I beleive this could help also

[cedar monolith]

I now log in to my account via email and I don't have the correct account name and my profile is empty, but I played via tesnet and collected rewards.

[fresh moth]

You need to migrate your accoutn since testnet.
https://illuvium.zendesk.com/hc/en-us/articles/10287929717135-How-to-Migrate-your-old-account-to-Passport-system

Follow that guide, choose a new ranger name (we all had too) and then you can migrate any assets into your new passport account

[unique root]

Just found a ramphy but it got stuck inside the walls, I was been able to still kill it using the drone damage, but I cant capture it, can someone help me? I`m still on the map

[clear garnet]

cant you teleport out somewher?

[unique root]

I'm not stuck, just the ramphy

[brazen spear]

anyone can assist me?

[cedar monolith]

it pops up that I don't have a registered wallet, and I logged in all the time using my passport email

[clear garnet]

oh dam

[brazen spear]

i want to buy something on marketplace , but it wont go through , "IMX passport connection closed"

[tacit palm]

it means the item has already been sold

[buoyant spruce]

Sir the daily mission is not working in illuv zero, i already completed the mission in illuv zero app but it doesn't appear to the daily missions website as complete

[tacit palm]

which one?

[buoyant spruce]

The Scan for Illuvials and Extract Crypton

[tacit palm]

could report ingame or here #❓❓〕support could take some time to reflect on mission tab

[potent galleon]

2 days with my shards stopped, how do I play?

@short mango @zinc lantern @glass galleon @thorn sorrel

[tacit palm]

Wow you really went for nuclear option

[potent galleon]

F shards

[tacit palm]

Try to log out and back in completely, there is a system in place to mint failed mints

Are youon vpn?

[potent galleon]

no

[potent galleon]

I have done

[tacit palm]

Did you raise a ticket with #❓❓〕support or report ingame using B.

[frail pier]

I sent eth to my immutable passport wallet layer 1, am i screwed? Cause now i dont have access to those funds to transfer them to l2 imx

[fresh moth]

You will need to deposit some ETH in your account to use as gas fees

[fresh moth]

<@&795142782133207063> any of you guys able to help our friend here look over some on chain data? I'm really bad at that sorta stuff and told him maybe one of you big brainers could assist further ❤️

[tight spruce]

Dm me

[tight spruce]

Imx is making a solution to get this from L1

Currently you can’t

But you need to make a ticket with them and I would make one with us

We are pushing the issue forward with them to expedite this

[frail pier]

Awesome news!!! Dming now

[native shore]

twice in a row my captured illuvials disappeared

Isn't it time to fix this?

I've already lost about 30 dollars worth of illuvials that disappeared after the run

tomorrow marks 8 days since I opened a ticket to resolve my problem, but nothing was resolved and the problem continues

[arctic zinc]

Have you checked your profile on the IlluviDex or immutascan?

[native shore]

nothing appears there

I lost 1 holo ebb and a dash 8 days ago and I haven't received it until today

[arctic zinc]

Nothing? Or just not the illuvials missing from here?

[native shore]

it doesn't appear that I captured it

[arctic zinc]

Are other things appearing minted?

[native shore]

yes, only the illuvials are disappearing

[narrow hedge]

Heeey team, I got a question regarding the missions history section. I played from Pre-Season 1 April30 to July, 1 I have 60hrs on my account collected all of the Illuviums but on my dashboard it says 0-0

[arctic zinc]

The timer in the epic store does not impact the preseason time acrual.

[native shore]

@arctic zinc Could you send my problem to someone responsible for it? I'm getting discouraged by this problem

[narrow hedge]

Okey but I stil played the whole Pre-Season 1 everyday for 2,3hrs

and have 0 points

[arctic zinc]

What is your ticket number from 8 days ago?

What is the ticket number you reported just recently?

What is your passport address?

[frank willow]

he had the same problem as me.. the devs are working on it right? @arctic zinc

[floral tulip]

just wanted to clarify to see if I have the same problem.

I sold land prior to the switch to passport wallet, I can see the funds on immutascan but I cannot seem to withdraw them anywhere.
Is this the fix you mention is being worked on?

Thanks

[arctic zinc]

Each user missing points needs to make the report.

[native shore]

#57801 0x9d5cddb7d618e227e3e155f133d0c2e1a2f022e2

[nimble idol]

hello, where can i see my pending withdrawals?

[frank willow]

I reported it before the airdrop.. my pass imx is: 0x51e05124c412926fa1132e444af1f64512ed338b

[native shore]

1 ebb holo, 1 dash and others that disappeared

[narrow hedge]

Your having the same problem?

[harsh vine]

What is the cheapest way to withdraw my ILV to binance?

[nimble idol]

or ready withdrawals, i cant seem to find it on my account

[misty matrix]

hey everyone! I've just migrated my legacy account to a new Passport account -- it seemed to force me to create a new Passport rather than use my existing main one -- now I'm looking to transfer my 4 assets to my main Passport, can I do this using the Transfer Assets function on the website and just put in my other Passport addy for where I want them to go? the lingo says "Transfer out of Passport" and that's throwing me off...

[arctic zinc]

Your browser is changing the normally white text to black making it very difficult to read

[misty matrix]

ya, it's the dark setting, sry about that

[arctic zinc]

It’s probably late to let you know but there was no need to create a new passport wallet. You could have just logged in and migrated to your passport wallet.

[misty matrix]

I tried to do that and kept getting an error -- now I just want to transfer those assets to my other Passport addy which is my main one that I use for everything -- can I do that using this transfer function?

[arctic zinc]

I’m not exactly sure what transfer you are referring to. I’ll check. Hang on.

[misty matrix]

this one located in our profile

[arctic zinc]

lol that site looks so wonky like that…

But yes. As long as you are sending it to an active imx address you should be fine.

[native shore]

@arctic zinc again

[arctic zinc]

Step two of this guide: assisted transfer could help too

https://illuvium.zendesk.com/hc/en-us/articles/10286692776591-Guide-for-users-who-skipped-the-migration-from-old-account-system

[misty matrix]

ok, thank you!

[arctic zinc]

Have you restarted the game? Logged out of the IlluviDex and logged back in to the IlluviDex ?

[misty matrix]

ya, i think it must be the Brave browser that makes the Illuvium sites looks weird bc I changed the settings from Dark to Light and it still looks the same with the hard to read text

[arctic zinc]

Definitely brave can do wonky stuff with the website.

[native shore]

Yes, I've done everything, I think it's a problem with my account

[shy ferry]

Hey Jesse have you seen this before?

[arctic zinc]

Yeah. That’s the game working as intended.

[shy ferry]

I DID NOT RECEAVE THE PLANT THAT A SCAN AND IT KEEP ON SAYING THAT

[native shore]

@arctic zinc now they appear all at once, but the rest haven't returned yet

[shy ferry]

I WILL TRY AGAIN

[arctic zinc]

Oh maybe it’s catching up.

~~Your wallet is not using up its shards.

https://immutascan.io/address/0x9d5cddb7d618e227e3e155f133d0c2e1a2f022e2

Not since the relentless emberlynx and the holo doka~~

[native shore]

these were the last ones I captured

[arctic zinc]

So despite stating that your account was not working properly you kept playing.

[slender flame]

cant connect anyone experience same as mine?

[misty matrix]

just thought I'd report back that I was able to successfully transfer my assets from one Passport to another! ty so much for the quick response and all the help!

[rustic raven]

Anyone know why my crypton gate isnt working?

[arctic zinc]

Did you buy or transfer the land recently?

[rustic raven]

yes just bought some land

[arctic zinc]

There is a bug with transferred land. I’m not certain but I think if a building is being built or upgraded when transferred (or sold) the game bugs it up.

[rustic raven]

damn is there anything I can do?

[desert scaffold]

need help, why i dont have playtime?

[summer spade]

Anybody else not see any of the important details on offers using iOS + Safari?

[arctic zinc]

You can report the issue using the in game reporter.

[summer spade]

I also have offers lingering around for items that got sold. Seems like a bug.

[arctic zinc]

Playtime only mattered and was only counted for preseason 1

[summer spade]

Also listed items that were burnt and didn’t get unlisted for some reason.

[arctic zinc]

What if you turn the phone sideways?

[desert scaffold]

oh, thanks

[summer spade]

Did, both orientations are there pictured.

[arctic zinc]

Yes. Both are ui bugs.

[arctic zinc]

Oh lol yeah.

[arctic zinc]

Use the (?) to report the website issue to the web devs

Be sure to let them know what device you are using

[slender flame]

is there any problem right now connecting immutable x??

[arctic zinc]

Is your metamask popping up?

[jade bolt]

more than a week and i still cant play game 🙂

[dreamy shale]

Why my point is 0????

[shy rune]

good evening I can't find the person who answered me sorry it's a bit complicated I speak French but I use Google to translate in fact when I'm in the arena I can't start the fight anymore when I press start the game freezes and gives an error message: ERROR CODE 400 COLLECTION DID RETURN TO MATCH. It's maybe because I sold my starting suit because it happened suddenly during the day when everything was going well I don't know.....

[dreamy shale]

I use the same passport like before but why is goneee?????

Is it because migrating????

[arctic zinc]

Should have nothing to do with it.

Migrating was about transferring from metamask to passport.

Preseasons used passport already.

Unless you changed the email you used for logging into passport.

You would need to use the same email to log into passport. THAT’s the account. The email.

[dreamy shale]

When there is migrating announcement , i try to migrating my account..but i can't do that before, there is error'..and i click create account and use my email that i use for passport before..and i need to input new username

[mint garden]

i'm so confused by how the roads work in Zero

[dreamy shale]

So i input again same as my username before..but the email is still same

[arctic zinc]

Possibly can be fixed by going back to the sanctum mesa and unequiping all equipment and removing everything from your team. Then equipping and adding again.

[arctic zinc]

Do not make a parking lot. It will break the game.

[dreamy shale]

But i think the team have the history of my account before

[mint garden]

lmaoo copy that

[arctic zinc]

Your passport using the same email will be the same account.

Username is irrelevant.

Wallet address is the same. Because it’s the same.

[dreamy shale]

See this

[shadow zodiac]

Hello,my illuviums it appears to have been sent in the hash, I did everything correctly, but it does not appear in my passport wallet or in the pending section, is this normal?

[arctic zinc]

Make all the building connect along a single continuous path.

Check the guides in the pins here.

[dreamy shale]

Okayy so what's should i do

[slender flame]

its not popping up when i click the connect button

[arctic zinc]

Likely you have other browser extension wallets getting in the way. Turn them off.

[arctic zinc]

What did you send? Where did you send it? What did you use to send it?

[slender flame]

only metamask running and opened

[arctic zinc]

What were you doing before the game broke? Be as specific as possible

[slender flame]

same problem using my desktop and laptop

[arctic zinc]

You click connect and it does not work.

[arctic zinc]

Let’s back up a little.

What are you actually trying to do?

[shadow zodiac]

I sent ILV, My Metamask wallet, Withdraw to Etherum Wallet

I sent the first part of it to make sure I didn't make a mistake, it showed up in the pending section as I requested and it arrived in my wallet, but when I tried to withdraw my remaining ILV coins, it happened as I said, maybe it's due to traffic, I just want to make sure.

[slender flame]

was trying to check withdrawals and assets

[jade bolt]

I clicked to play Arena right at the time of the reset date, to a new day, then the game reported error 500, and now it's been more than 1 week and nothing has changed

[arctic zinc]

Survival mode?

[jade bolt]

yes Survival - comp mode

[arctic zinc]

And your ticket thread with support includes this information?

[jade bolt]

no, it not, i only say i have error 500 and Screenshots

[arctic zinc]

So it’s probably in your metamask’s imx wallet. You can check your address on immutascan.io

[arctic zinc]

Please update the ticket by including that information about the timing. Send an email in the support thread.

[arctic zinc]

I think you may be looking in the wrong place. Not sure yet. Hang on.

[jade bolt]

Can I send by pressing the B key in the game?

[arctic zinc]

That would create an entirely new ticket that will be waiting in line behind all the others.

You would use your emails to update your existing ticket. The email you received after making the report initially will have a ticket number on it.

[jade bolt]

thanks you so much :>

[arctic zinc]

That’s does look right.

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

Should be pretty far down this guide. Stage 2 ?

Clearing browser cache may help.

Have you had success connecting your metamask to other immutable pages like maybe tokentrove.com

[patent oasis]

hi guys how do we know the lowest price to sell in fuel crypton right now in selling fuels when owning a land? hope soome mod will answer?

[tough topaz]

I just want to ask, why i got 0 rewards on the preseason 2 beta test of illuvium zero?

But i also reached lvl80 with that particular event. How about this?

[slender flame]

already did this but i want to check further more the ui but it wont push through afte clicking connect via immutable..yesterday is fine thou..

[arctic zinc]

Did you complete any missions? That was the way to earn points. Airdrop missions.

[arctic zinc]

I’d just check the fuel exchange on the website.

[arctic zinc]

I’m not able to figure this one out for you.

Contact support.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[arctic zinc]

The lowest price is not shown.

So I don’t know what it is.

Something below the average I assume

[slender flame]

its ok now sir thank you..i was forced to use another browser

[pliant lichen]

Can i ask something in illuvium zero need money involved to play game? Or eligibility for ad ?

[tough topaz]

Yes ofc

[prisma coyote]

have a free plot to play.
no need money.

[shy rune]

@arctic zinc I tried several times and it doesn't work.....for ERROR 400

[strong matrix]

I can't log into my account that I participated in preseason 2, I connect my passport and nothing happens. Anyone else like this?

[mint garden]

so i just bridged ETH to IMX on zkevm. but it didn't send to my wallet it sent to a random address. why did it do this? i'm not seeing my funds either and it's been over 20 mins

[mint garden]

nvm so now it showed up as ETH on immutable zkevm in my wallet. its not showing up in my illuvium passport balance though for me to use

like if i'm on immutable passport i see it but i can't see it in my illuvium marketplace wallet

[rustic phoenix]

@arctic zinc

I played on illuvium testnet for 45 hours, caught countless illuvials, caught a lot of holo and dark holo illuvials, but when I try to log in to the website with my passport wallet, it sees me as a new user as if I'm registering for the first time with this wallet, and everything is written as 0 as if I've never played before. Why did I play for 45 hours then?

[green wadi]

cant connect wallet. im on ethereum mainnet but wont let me connect wallet

[weary tiger]

Hy all, has anyone here experienced the same thing? Last night I made an ETH deposit from my wallet to my passport wallet until now it hasn't arrived yet...

[mint garden]

was your ETH on layer 1 or layer 2?

[weary tiger]

ETH L1 Bro

[mint garden]

i did the same thing today. unfortunately i don't think there is any way to recover our funds

[weary tiger]

ok sir Thankyou

I will try using your method, Ty

[mint garden]

DO NOT LISTEN TO THEM. <@&795142782133207063>

[drowsy condor]

accidently claimed the illuv token from airdrop, where did it go?

[teal sun]

Hi all. Im playing Ill zero but suddenly my pkot does not load. It works on pc but not phone. I have uninstalled and re installed a few times. Tried other phone. Same issue. Any advice?

[vagrant cypress]

how much should i be looking to pay for something like this?

[dreamy shale]

on your illuvium account

[mint garden]

probably not more than like .50 cents US

[granite bramble]

I just logged in to check the status of my rewards from the first two seasons and it is now showing that I didn't earn any ILV through playing Zero? Prior to the migration to Passport I was showing ILV earnings, has this been happening to others and is there somewhere I can go to check on this?

[drowsy condor]

0.0045 illuv balance?

[teal sun]

@obtuse mason hi I tried

[humble fog]

@marble vigil hey alex you on? was inquiring one of your nfts, cant dm you

[drowsy condor]

my total illuv is 5.1, accidently claimed the 3.6 illuv the other is vested, after checking the acc I have 0.0045 illuv, where did the 3.6 go?

[humble fog]

should be in your IMX wallet, not your metamask

[drowsy condor]

I have 0.0045 same on illuv acc

[burnt osprey]

ya same problem here

[regal maple]

When I try to withdraw my ilv to metamask it shows error when i try to confirm the transaction and now my ILV is gone

[heady atlas]

yes me too sir after i migrate i didnt see my rewards from beta 4 to season 2

[regal maple]

When I try to withdraw my ilv to metamask it shows error when i try to confirm the transaction and now my ILV is gone any helpp??

[tranquil jetty]

The Jesse or Rich. Or #❓❓〕support

@arctic zinc @tight spruce take a look

@sly lake .

1113187511490072637

[regal maple]

Hey guys can you help me? I did follow the instructions on how to claim but my ILV is not showing in pending withdrawal

[tranquil jetty]

@regal maple

[regal maple]

Did you resolve your issues?

[arctic zinc]

Illuvium does not use the zkEVM network.

[half panther]

All the items i forge and the illuvials i caught were not sent to my account😫

[regal maple]

Bro check in tokentrove and use the evm wallet you want to receive the ilv it shows there

[arctic zinc]

Have you been following this?

Withdrawal Funds from Passport to L1:
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[regal maple]

Yes my issues has been resolve thanks

[north cedar]

how many hrs from pending to ready?

[tacit palm]

Up to 24 hours

[fast oak]

can anyone explain to me why it says i have no hours played in pre-season 2?

[tacit palm]

Not being tracked for Pre season 2

Was for pre season 1 only

[fast oak]

thank you

[potent galleon]

this is what I bought

This is what came in the account

website shows one thing and another arrives in the account

[arctic zinc]

Obviously an issue. Press b in game to report it. Taking a screenshot of the in game and then once you get the email with the support ticket you can reply to that email thread to include the screenshots you shared here.

[flat moat]

Please correct this it is not able to find match I am trying again and again but same result it is just looking for opponent

[arctic zinc]

Are there a lot of people playing that game mode at the moment?

You could try to ready up in #🎮〕illuvium-arena

But you can always press B in the game to report issues or to give feedback.

[flat moat]

I was playing the arena and suddenly match frozed in between I waited for 10 minutes but match didn't resume so I exit the game and start illuvium again after that incident it is just looking for opponents not able to match any opponent for me.

See this

[arctic zinc]

Can you press CANCEL?

[flat moat]

No that is not pressable

[dense breach]

my rifle isnt doing much damage on tier 3 zone

[arctic zinc]

Use F and G keys to use the drone and weapon abilities.

Be sure to have a weapon equipped in your overwork loadout. Maybe even try equipping a better weapon there.

[dense breach]

do you have any recommend weapon mynes only a stage 1

[arctic zinc]

What happens when you restart the game?

[frail raft]

Hi guys can anyone help me follow up with my ticket #58809?

[arctic zinc]

I usually equip a sword. I like the weapon ability.

[arctic zinc]

Support does the ticket system through emails.

[dense breach]

i dont see my sword in inventory only in battle

[frail raft]

Its been days and team still had no reply

[arctic zinc]

That is common at the moment.

[frail raft]

Okay I just wait I guess, this is the issue regards how to claim rewards for deleted accounts

[arctic zinc]

Put it into that weapon spot. Drag and drop.

[dense breach]

the free weapon i start with isnt in equipment

[tacit palm]

Press Z most likely on your Fight deck

[dense breach]

nmd wont let me take it off in region

[frail raft]

july 30 and the team still have no reply

July 27

How long does support team will reply? I aint hoping to get my rewards I think, ahhhhh life wasted 2 months for this

[tacit palm]

Will flag it internally.

[flat moat]

Same process goes on
See now its more than half an hour early

[frail raft]

Yeah, all I wanted to know now is that, if there can still be a chance for me to get my rewards for s1 and s2. If not I can just move one.

[tacit palm]

Airdrop is tied to
Your Email adress, I can't see your ticket, but you somehow deleted your account is that it?

[arctic zinc]

Yes

[frail raft]

yeah deleted my zero account since I thought I have duplicate account with my zero on phone and pc

[arctic zinc]

Can’t log in to illuvium using his passport.

Because he deleted his account.

[frail raft]

this is showing but I cant proceed anylonger

[frail raft]

My bad it wasnt my intention, here is the ticket number sir lars Illuvium Support #58809

[arctic zinc]

Lars has no access to any tickets.

Neither do I.

[frail raft]

Sorry for annoying you guys, for now all I wanted to know if there would still be a chance.