🦗bug-hunt

[rustic moon]

Do you see the problem

[inner dust]

If you put 1single shooter troop it will activate Requiem

We are all stuck with Meyers

[rustic moon]

4 heroes working properly vs 5

Sorry but you just sound like working around these issues is the answer

[willow dagger]

It's not

They need to fix the bug but they wont

[inner dust]

The really big players I have seen them layer their troop marches. But not everyone is rich

[rustic moon]

The big spenders is not the majority

[willow dagger]

They will only listen to their mods when it comes to issues if not it's the ones with the deep pockets

[rustic moon]

When I say big I’m talking about the top 10 might players in the whole game

[inner dust]

That’s who I’m talking about

[willow dagger]

The devs won't fix these bugs so we have to create ways to fix their broken game

[inner dust]

They send all three troop types in their marches

[rustic moon]

We are the majority though is what I’m saying why are OUR issues not getting addressed

So no fix then ?

[inner dust]

You need to @ the mods

[rustic moon]

I’m not the first one to bring these up?

@rustic moon @tawdry tendon

[willow dagger]

They wont do anything they are rarely in the chats

[rustic moon]

Wow this is terrible customer support lol

[willow dagger]

It is

Exsctly

[rustic moon]

Here I was thinking being here would get shit done

Si what then we just keep playing the same lol

[rustic moon]

Hi Kitty - I’m looking into this now one moment

[willow dagger]

Finally am answer to one of our million issues

[rustic moon]

Lol

So they do reply

[willow dagger]

They do lol

[rustic moon]

Please don’t tell me it’s intended lol I feel they’re gonna say it’s intended

Intended to take my money lol

sorry for the issues you’ve been having everyone - the developers have appointed more Mods (myself as one of them) so that we can respond quicker. Have you all been having the same issue with Meyers / 4 heroes? (I’m reading up the chain to get up to speed with the issue you’re having)

That one is the most pressing though

The 4 heroes is top priority

Kitty and Wolf - if you don’t mind; can you send me examples of the Meyers issue - if I can gather enough examples of this issue i can raise it directly with the Dev Team.

Agreed. Transparency is important

We don’t actually start until Monday; but I’m happy to help out regardless

[willow dagger]

Will you be more active or no

Changing name to in-game name

[rustic moon]

I got these

[willow dagger]

Yeah how do you show that issue

It's a weird one lol

[rustic moon]

I will be more active as a Mod as that is my role to assist; but as I am not a developer - I need to also raise tickets directly with the Dev team, if it’s an isolated issue with one player - the best option is to contact CS in game directly - however if it is effecting more players then I can use these examples to raise a ticket with the devs.

It’s everyone. It’s a game issue not a player issue

It’s been mentioned here before

Several times if you scroll up

My issue is why do we get 4 heroes to work fully when we basically pay for 5

[willow dagger]

Yeah exactly

[rustic moon]

I’m talking solely about the paid players since I think that would actually bring attention to it if the paid players were to quit the game due to several of these issues

Not that the f2p players are worth any less

But this game is pay to win

Several people in my state are not really happy with this now that I’ve made them aware

[willow dagger]

Yeah they only care about the big p2w players

[rustic moon]

Maybe you need us to make everyone aware? So that you can do something???

[rustic moon]

Could always make more people aware. It’s the reason I’m here right now talking to you. More awareness more voices

Thank you for the examples I agree with you Kitty - I’ll add it to my report - in regards to always being on; we are working on this (different time zones etc)

[willow dagger]

You're report must be long because their are a lot of issues

[rustic moon]

Please don’t come back to us with an answer from the devs that it is INTENDED

[willow dagger]

I've been speaking about these issues about the mods and bugs but the devs nor the mods get back to me

I dont even see them on ever

Even before they became mods

This isnt also the complaint of one or a few but many people

[rustic moon]

More awareness more people upset

[willow dagger]

Many people have issues with the bugs that they can't fix

[rustic moon]

Have you ever gotten a response like ophelia is now? Or will she just disappear after today

These are noted and valid questions EagerestChain.

[willow dagger]

If they are why hasn't anything been done yet

They have been problems for montsh

[rustic moon]

I hope not to Kitty. You may not see me on all the time given my Timezone; but when I am on; I will assist as I can.

Is ophelia here now just to appease us lol

[willow dagger]

I mean they weren't here until we called for them

[rustic moon]

Apologies - noted by me now as a response. I can’t answer for the previous mods

Sorry ophelia I’ve never been on here but sounds like players don’t get any help

I’m also a fellow player - so I definitely understand

[willow dagger]

All of our bugs get published and posted but we get no feedback from anyone until now

That's only because we called a mod too

[rustic moon]

Oh!! Ok then let’s hope ophelia comes back to us with a positive answer !!!

Obviously this game has no game testers

[willow dagger]

We are the game testers that they don't listen to lol

[rustic moon]

Which is a bit random. Most big popular games don’t use players as game testers

[willow dagger]

I meant that they don't test things and push the bugs onto us lol

But it is a mobile game so I'll give it that I guess

[rustic moon]

Yea I can see that now lol

[willow dagger]

It's hard to get game testers for a mobile game if it's a base builder lol

[rustic moon]

But usually when players find the bugs they try to fix them right away

But this games sorta letting me down lately lol

Just a note - im probably in a different Timezone to you both; so if I don’t respond immediately that may be why (im in New Zealand) but since I am looking into this issue - is it ok if I direct msg you both so that it doesn’t get lost in the feed?

There’s so many bugs it’s ridiculous

[willow dagger]

Yeah or give us some kind of response that we are heard

[rustic moon]

Just @ me here. I’d like for everyone to see the response

On here

[willow dagger]

Yes I to would like a public response

[rustic moon]

Transparency is key

[willow dagger]

It is

[rustic moon]

Since everyone is having the same issues I don’t see why any one person should be the only one getting an answer

[willow dagger]

Yes make it a public answer and post it so that we can all see the response

Just pin it then we can tell players to look at the pin

[rustic moon]

Agreed. Please do. And hope it’s a positive answer. Not an it is intended answer.

[willow dagger]

Yes

I agree

[rustic moon]

Tell them to look at it from a paid players view. If I am paying for 5 heroes why would my 5th hero only work half way

I could just upgrade a chip to get those stat boost

But the tactical skill makes a hero different

Not to mention only having 4 heroes for puzzles. If so then make it a 4 hero team

Fluctuating damage. Same heroes same stats

Marlowe staying out in a same hero set up

The work around being requiem

Ending with 5 heroes working properly

Vs 4 heroes working properly

An obvious advantage against shooters

Fighters and riders with 5 heroes working properly vs shooters having 4 heroes only

In a high powered set up aka top players going against each other shooters will always lose

Screen not updating properly. Works when I use the RSS anyway, but data is wrong.

[willow dagger]

The screen has been an issue for a while

Idk how to fix that

[rustic moon]

Yes once I receive a response I will advise

[bold pine]

I really wish I could get some resolution as to not getting any notifications on my game. Customer Service has not been helpful on this at all. I have hit “fix game” countless times. I have reinstalled at least a dozen times. I have had them delete all my other characters and gave up playing across multiple states. I am so frustrated with this issue, on top of the worsening lag. I am about to quit playing. I would have already if I didn’t have the money in my account that I do.

[unreal ether]

It does that because it doesn't go over the amount on initial fill...the second fill it will go over.... Same thing happens on gear/chip upgrades...it won't over fill...even if you have more than enough

[rustic moon]

What is wrong with the box codes? It'll work for me. 5 minutes later, it's doesn't work for 2 players on my alliance. An hour after that, it will work for another player.

[ivory dove]

erreur sur les Rss toute la journée

[hearty tinsel]

There is a bug that when you rally it pops up an alliance join req that doesn’t exist.. I don’t read all the updates, so I’m sure this has been mentioned.. it’s been around for a couple months though.

[rustic moon]

We have that too sometimes. Most of the time it is capitalization or an extra space at the end.

[rustic moon]

Get ready for tomorrow the lag will be even worse . And if you hunt a different state for Vailant expect the game to freeze as always and get hit. CS not helpful at all .
Arena as well. I was on rank 92 and told me I am not in top 500. 😤

The game is not enjoyable anymore.

[robust sigil]

When building troops i cant change amount its stuck on 521

[willow dagger]

Check that lock symbol make sure it's unlocked if it's locked you can't change the troop amount

[gilded zinc]

Agreed about the lag.
I get it constantly on wifi, but for some reason haven’t had the issue on mobile. Until tonight!

[patent lily]

In the puzzles some tiles are being overlapped ie. what looks like a red tile might actually be blue. Makes the puzzle much harder when you don't know what color half the tiles are.

Looks like 3 green in a few but it's not. Also the grenade us not actually there.

[tepid cliff]

Anyone know how too fix this I'm in UK so we use £ but sometimes is randomly changes too dollars meaning I can't actually buy anything from the store

My Google play and every other game has the right conversion so does this game sometimes

[rustic moon]

Wtf 🤬

Attacked because of the lags

[rustic moon]

Every valiant the same🙄

[rustic moon]

Hmm. That’s doesn’t sound good, can you contact Customer Support via:

1. In-game CS ticket system (More - Settings - Help - Contact CS)
2. Send a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
3. Email: [e-mail]

[gilded zinc]

Could someone check into the auto choose function for gathering tiles please? We’re getting A LOT more unfinished tiles than normal lately. It’s normally not an issue for T7 or 8 to finish a lvl 5 or 6 tile, yet it is happening more and more often. It’s going to cause unnecessary fights soon if this isn’t resolved.

[atomic turret]

My 24hr shield got dropped after I went to work costing me millions in rss and 6d to heal. I contacted CS but unresponsive after I said I wanted my stuff back. 💩 💩 💩 💩

[rustic moon]

They will do nothing. I contacted CS several times.

Fox test during svs 😂

That’s another bad joke in the game

[atomic turret]

Yes I believe your right I've already reported them to Google play for violation of policy and asked them for a refund

[rustic moon]

The arrows for attack on destroyer go the wrong way. Point at destroyer but move towards your sanctuary when attacking, then vice versa. The ocd gods do not like this 😂

[rocky carbon]

Not really though, it looks like that because of the speed they move. Same phenomenon as when tires look like they are turning backwards when going fast enough with the car.

[rustic moon]

Have never seen it with any other troop movement, even with speed boosts etc during events but ok

[rocky carbon]

Yes, because the speed boost for destroyer is out of this world. You can also see it in Defense of Alliance if the player is far away enough.

[rustic moon]

👍 ok

[floral sorrel]

The game is so bad laggy all 3 - 5 min that is so terible

When this laggy are not fixed i think the mist of player quiet the game

Most

[rustic moon]

Do I now need to screenshot the fact I signed up to nuka? I signed up and wanted to participate and it says I didn’t sign up

[celest depot]

This game is always lagging on events. I got attacked on different events when I was able to avoid if it did not lag so much. Tickets are pointless they only say sorry we look into it but never fix. They need to fix before people just stop playing game.

[terse gale]

@celest depot i restart Phone before Event that helps a little and to Clean Out Cache

[celest depot]

I have done it all. I have a new tablet also will only this game on it so I know its the game.

[terse gale]

That sucks

[undone kestrel]

@little crow Same bug for one of our Alliance members too…

[sharp wigeon]

Are enemies allowed on state chat now? If they can do that during VC, that might be a problem. Can someone at 2million might immigrate?

[cerulean cloak]

This has nothing to do with troop tier this is 100%operator error with not sending enough gatherers. I send T1 bikers to my Mines and I never have partial tiles. This is very bad during events like Res War and Nukaland because there's always that person that has Nuka or res war in 45-60 m and sends out gathers to 6/7 tiles. And there are those that are just asses. They recall partial tiles just so they can send out to full at tile reset.

[cerulean cloak]

You do understand if you wanted to you could have a character on every state? People make farm toons or spies on other states all the times. and if you have the money and 15 HQ can jump anywhere.

[cerulean cloak]

Are you 1000% sure it was a 24h and not a 2h or 8h? If so contact CSR they aren't fast but they have to do something and they can definitely check the logs for your toon. Because starting a refund request with Google will require you to prove that you contacted the game support and that they either ignored you or that they basically told you to piss off.

And if you don't know by now that it doesn't take anything other that patience for the event to end to return your troops then (shrug)

[cerulean cloak]

Why is Fox quiz during SvS a joke? This one really confuses me. The only bad joke about Fox Quiz is it's only 20m 3x when it's live. They just arbitrarily picked the worst possible times for Eastern and probably Central US. As it's like during the first shift work day or at midnight.

[rustic moon]

I agree

The timings are not right

But it also prevents us from participating in the test if it’s SvS event

[cerulean cloak]

The rank you are at currently means nothing. Check your mailbox for the mail you receive tonight at reset. You must be in the top 500 on Sunday night at reset when the season ends. And those come in game mails so easy to screenshot.

That's why it's very important to be available for arena the last hour there are a lot of snipers that will gladly knock knock you out to get in

[rocky carbon]

Because you participate in the SvS for the whole 24h? I know of two people yet that do and those two can’t be bothered to do Fox Test anyway I‘d guess.

[rustic moon]

Who stays online 24hours on a Saturday? 😂

[rocky carbon]

Ever looked at the top players in VC rankings? That’s might and time combined.

[rustic moon]

Before you answer all this . First you should worry about the lags in the game . And the errors .

[rustic moon]

That is called the stroboscopic effect. Humans are capable of perceiving a maximum number of movements per second. With those arrows, the perception is focused on these arrows and it is just possible that when accelerating, the arrows seems to turn backwards. This is because the brain is still processing a previous and a previous and a previous perception and is in fact looking backwards.

And how CS reponds to complains.

[rustic moon]

I know the Vailant rankings because I was ranked as well. And didn’t require 24 hours for that .

[rustic moon]

Don’t mention arena . Last week they had a bug. I was on rank 75 right at reset and it didn’t ranked me in top 500. CS said they will sort it. Guess what they didn’t. And most ridiculous thing that happened is that someone resurrected all his heroes and killed mine in one hit. (Is that even normal). 😂

[rustic moon]

I am aware of this, but as with car wheels you also see it change direction at times which these arrows do not. However, seeing as several people have said this to me I repeat, ok 👍🏻 this is what is happening here and I stand corrected. Apologies.

[rustic moon]

I am no scientist but I think that’s what is happening…I hope the ocd gods can accept this explanation.

[sharp wigeon]

Yes, I do. This one appeared strange so I asked. Thanks for answering.

[rustic moon]

It's all good

[rustic moon]

anyone else have an issue with the shields on this game? I sent a ticket to cs i had a shield lasting longer then the valiant event yet i was attacked and my shield i guess came down? lol. lost all my rss to some mega might head.

super confused on what happened.

[willow dagger]

That's been happening a lot lately I guess and a ticket has been sent but they haven't done anything about them yet

[rustic moon]

wow

yeah i was literally about to upgrade my mansion after saving up then i lost everything loll

[willow dagger]

It's a fairly new bug I think so give it time

[rustic moon]

Yes there was someone earlier above with the same issue - thank you for submitting a ticket to CS - I’ll also take note of this in case we get more reports of this issue.

yeah no problem. hopefully it gets fixed and people get compensated for their loss of rss. thanks for the response.

You’re welcome 😊

[wild tulip]

Fox's test was very glitchy today. people aren't where they appear to be, questions were repeated, and at least one question was marked wrong when it should have been right

[wary sparrow]

@wild tulip Thank you for the feedback. I will forward your mentioned issue

[devout hemlock]

My game has been creating on loading for several hours now, I've restarted phone, cleared data & cache, reinstalled and tried the 'fix game' button several times each with no change. Does anyone have anything I've missed that I could try?

[rustic moon]

@devout hemlock Hmm sounds like you’ve tried all the usual fixes that I would try too;

can you test loading the game over wifi / mobile data (if on phone) or trying another wifi connection at all?

just to test that the connection is all ok? otherwise please log a ticket with CS.
you contact Customer Support via:

Sending a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
Or
Email: [e-mail]

[devout hemlock]

Thanks, I'll try loading it via mobile data and contact CS if that doesn't work

[rustic moon]

Thank you

[shell yacht]

Notifications not working?
I figured I would share this as In-game support is absolutely no help at all. I as the customer had to figure this out on my own as they don’t know their head from their a$$ with the same repetitive scripted answers in a 24 hour period.
So my problem started when I created a new account on the same device and binded to the same account. Meaning I had two characters on one device/account. I had tried to fix them many different ways and this was the only way I could get it to stick and actually work flawlessly.

1. Go to the character that you “do not” want the notifications to be received from.
2. In-game go to setting > notification.
3. Uncheck every box in this area.
4. Login to the character that you would like to receive notifications from.
5. In-game go to setting > notification.
6. Check every box in this area.
7. Now exit the game do not close out of it completely (if you close out of it the settings won’t stick trust me I have tried).
   VERY IMPORTANT NEXT STEP
   PLEASE MAKE SURE YOUR ACCOUNT IS BINDED BEFORE MOVING ONTO NEXT STEPS
8. Uninstall the app, it may say delete game data click yes or ok.
9. Optional restart device (I did this just to make sure no game data was saved)
10. Reinstall the APP.

After the app has been reinstalled
You will need to go through a short tutorial/story. Once you’re able to freely click on the setting button do the following.

1. Click Settings > account > switch account
2. Click the option to what you had your bind account(s) on, this should auto log you in and bring you back to your main character.
3. At this point you are all set and start enjoying having your notifications!!
   Side note you can also do this for a single account that has lost notifications just have to do the following.
4. In-game go to setting > notification.
5. Check every box in this area.
6. Now exit the game do not close out of it completely (if you close out of it the settings won’t stick trust me I have tried).
7. Now that you have exited the game
8. Uninstall the app, it may say delete game data click yes or ok.
9. Optional restart device (I did this just to make sure no game data was saved)
10. Reinstall the APP.
    I hope this helps you all as this was very frustrating for me to not having my notifications. Good luck all, and enjoy! If this worked for you as well, please let others know so that they may fix their notifications as well.
    Thank you,
    ༺Vadimas༻
    s110

[wispy trellis]

Wow, Vadimas, thank you for sharing this incredibly well-written guide with everyone. I'm sorry that it was so frustrating for you to deal with, but really glad that you figured something out. And that first line will ensure that anyone who searches for this issue will have no problem finding it! Again, thank you!

[red abyss]

I think one of the Fox Test answers claimed that sound doesn’t travel faster in water than in air. In fact, it does, by a factor of about 5, roughly 1500 m/s in water vs roughly 320 m/s in air. (I might have misread the question, of course.)

[rustic moon]

Thanks for this - I’ll keep an eye out for that question - or if someone else manages to catch a screenshot - we can send to CS to look into.

[raven palm]

👋

[old mason]

Is anyone else seeing state titles like this today?

@cunning plover

[cunning plover]

yep. been like that all morning

[gilded zinc]

Ours is as it should be.

[cunning plover]

Weird. This is S162

restarting the app makes no difference

[gilded zinc]

S187 here. Is it affecting the title holders?

[wispy trellis]

What does it look like if you look at a different state's titles? Go to S28 real quick if you can and tell me what you see.

[old mason]

I see yours fine

[wispy trellis]

Yup, but I can't see yours either, though I can see one of your neighbor states fine as well. Hmmm... Okay do you have any idea if it has been like this since the last Zenith? Or just today?

[cunning plover]

Just today. no, the title holders seem ok. But I went to rotate the titles this morning and got the above page

when I went to s28, it appeared fine. Now they appear to be title holders in my state as well 🤣

[wispy trellis]

Do you have your language set to something other than English?

[cunning plover]

no

[wispy trellis]

Exactly, when I went to your state, I saw 28's title holders.

[rocky carbon]

To me your state looks correct.

[cunning plover]

and there it is. It appears fixed for me too

[wispy trellis]

Aaand it's back! Just needed the Qjuh touch!

[old mason]

Looks good for me too! Whomever waved their magic wand, thank you!!

[wispy trellis]

So weird though. Definitely was not just you. I'll still report it in case something else happens like that. Will you DM me if it happens again? @cunning plover @old mason

[cunning plover]

certainly

thanks Qjuh!

[soft quest]

Why can't I see my damage im making? I am reinforcing 4 people and my overall position is actually going down. Im also in the alliance Fort as my rally is the largest but I couldnt see in there either?

[rustic moon]

There is probably another alliance doing the event at the same time. Is this you on the report? Or the player you are supposedly reining?

[soft quest]

The player im reinforcing

[knotty gull]

Game is very glitchy very much lag

[rustic moon]

Hey 008ren - thanks for the msg. We have had a few increased reports about this over the last few days (Valiant especially) I’ll pass this on - thank you

[teal laurel]

Why does this happen only 10 mins apart did do 1 5 mins befor that was a fail too please explain why

Why I win one then you say I can't when nothing changed

[dull pier]

had to do with the troops others sent, the have have different people involved

[teal laurel]

That does not count only send 1 unit on both no hero all me won 1 lost others happens yesterday too they need to just fix the bugs getting to be passing me off now

[dull pier]

It does count, they have to they right troops. Different people have different power of those 1 troop. Have to test multiples with he same people and see if you get that result

[bright elbow]

You have killed a bit less zombies first time. Maybe it has something to do with your rally. Maybe there is some random...

[rustic moon]

One of our members is discussing this with CS for weeks now, but they send only stupid remarks like "use boosters", whereas she already proofed a couple of times that this happens even if the setup and rally is exactly the same.

[dusty briar]

I sure could be wrong but from what I understand is some of the lair leaders might gets dispersed to those that join the rally which can dissipate the overall might. Test it 2 times 1. with 3 other players with same troops as you and high might then try it with 5 players with different troops and low might. See if the one with the 5 returns lower percentage.

[teal laurel]

Yes I went with 1 person won then had 5 with different troops won again thinks it waking up up bit tired not as strong

[small tusk]

Players who are off doing Nuka don’t appear in the Alliance Box Allocation list

[rustic moon]

In regards to the most recent announcement about trouble logging in I have had a long pause of a black screen when logging into the game but it after about 30 seconds- 1 minute it does boot up the game. I'm bound by Google Play

[rustic moon]

Do they appear once they finished Nuka?

[small tusk]

Yes they do.
Also, I believe my Diplomat was unable to allocate during Nuka - not that that’s usually a problem

[rustic moon]

Server lag (aka) spinning wheel is getting worse each day. Any plans to fix this?

[ocean sedge]

A propos du problème de connexion, mon leader ne peut plus se connecter sur son compte depuis quelques jours. Avec Wasteland King commençant dans peu de temps, ça serait bien qu'il puisse nous rejoindre vite.

[wispy trellis]

Je suis tellement désolé pour le problème. Veuillez lui faire envoyer un message privé via Facebook ici https://www.facebook.com/PnS.37Games. Ils lui répondront directement.

[ocean sedge]

Merci je vais lui dire

[cunning plover]

Fighter>Rider>Shooter>vehicle. What is your main army? If it is Riders, then you need supporting troops to only be shooters or vehicles.

It makes a difference'

also check your frenzy.

[elder ferry]

Am I the only ones who's being charged incorrectly for the boxes I buy? Bought two 45 boxes and only paid 9?

[rocky carbon]

Are you complaining you’re getting undercharged?😳

[rustic moon]

I have posted a comment about the this on Facebook and how its so ignoring for us players to have to deal with all the time

[dull pier]

👀

[elder ferry]

I'm not complaining, I'm just reporting it, so it can get fixed. Imagine the scenario where someone exploits it to ruin it for others

[teal laurel]

Appears you are lol I wish I was charged 25% for boxes be the big ones ... @cunning plover thanks for info sir

[rustic moon]

We will send you a check for the other 36 😉
Just kidding, maybe you misclicked and bought 2 4,99 packs?

[wispy trellis]

De rien.

[plucky sandal]

Interesting glitch near and after reset made me not able to use my last few stamina cans on lvl 24 zombies

104 stamina I could have used, 19 at a time, but things glitches and when I went to check the time it was even worse, I only got the screen recording to start after reset because I rushed it and didn’t wait the 3 seconds for the recording to start before going back to the game and I only noticed it after I went to stop the recording the first time and it never started, I’ll post in a second once I upload it to YouTube

https://youtu.be/u32LVmSP8JM

[rustic moon]

Hey Syreeta - thank you for this - have you reported it to CS? if not I’ll pass along - all the events that were displayed on screen were flashing as such / glitchy from what the video shows was there anything else as well?

[tropic sail]

When will something be done about the constant lag experienced during peak activity hours?

[rustic moon]

I noticed that today around reset (assuming because a lot are on the servers at that time) was it the same for you?

[tropic sail]

For our alliance it was during Dead Rising event that was completed 10min. ago.

But it's constant during our peak activities, anyday of the week.

[rustic moon]

Thank you - I’ll fwd this through. We had speaker trap about an hour after reset and it seemed to be stable by then - but that’s not to say it won’t / doesn’t happen. Thanks for the info Oleum

[tropic sail]

Thanks for the quick response and care. We all love this game!

[rustic moon]

Back at you!

[plucky sandal]

I haven’t reported it, and it was also making search and quick select for march slow/laggy

Also here’s this different glitch

[rustic moon]

Thanks for the update - I’ll send it through. If ok with you if you have any more screenshots etc relating to this can you dm to me? (If it’s no trouble)

[plucky sandal]

https://youtu.be/RK1QeflKxv0

This was a separate glitch

I wasn’t able to get any other screenshots or any of when it was first doing it

[willow dagger]

Why don't they update the community on bugs and be transparent

[rustic moon]

I’ve had that glitch before too - I had to go right out of the game and back in for it to respond normally again. Not ideal for gameplay - but it worked in the interim. I’ll add this one as well. Appreciate your time to report this.

[rustic moon]

I can ask this for you - might be good to add to the patch notes when they update that

[proven zodiac]

While doing speaker trap the game threw me out saying to reconnect. I tried to close and open the app only for it to say I didn't have an internet connection when I did, as I was able to use Discord, came back in and it wouldn't even go to the loading page. Tried one last time and finally was able to hit 'fix Game' which finally let me back in

[plucky sandal]

Woah

The colour of mod disappeared for a bit and I almost thought something happened, nvm

[median quail]

What the hell I would do pal

[nocturne furnace]

our lairs jumped from 28 to 31? is that normal?😂

[tulip venture]

typo ;)
lol

[wary sparrow]

Thanks 😅

[wispy trellis]

With this last update, lairs 41-43 were added for those states that already had Level 40 lairs. It seems that any that didn’t yet also got bumped up with three more levels too as I’ve seen a lot of questions/reports about it.

[strong burrow]

yeah, we had lvl.25 and got bumped to lvl.29 at S269

[plucky sandal]

Speaking of typos and grammatical errors, the “of” is unnecessary, it should say “many wonderful” not “many of wonderful”

[balmy inlet]

The game freezes every 10 minutes or so on an Iphone 12.

[wispy trellis]

When it freezes, is it a temporary laggy thing or do you have to exit the game (possibly force close) and then restart? Does it matter what you are doing when it freezes? How long have you been playing on that device? Are both the device and the game on their most recent versions? Just trying to get as much information as possible so that we can be that much closer to finding a solution for you or identifying a possible bug.

[balmy inlet]

It’s a lag - spins for what feels like forever but probably is no more than 5 seconds. Does get annoying though. Happens regardless of what I do in the game, can’t find a pattern.

[gilded zinc]

I have an 11 and iPad with latest updates. I’ve had one freeze all day. Which is amazing! They must have finally looked into the massive lag.

[rustic moon]

What's this? For 3 days now, I've been switched from USD $ to RUB ?... currency? I have no idea how or why it happened and I'm not going to do a currency conversion for it either. I'm also glad that I have a way to stop spending money here, now, for certain! 😂🍻🤣 Thanks for that 💯

[rustic moon]

Did you contact CS about it?

I don't care enough to be ignored by CS. I figured posting here was the next step. So yes, they were told, no response. If anyone else has the issue, I'd think it would end up here.

[rustic moon]

Anyone seeing a big (1.5 hour) lag in notifications? I'm getting, for example, a beep on my phone for a rally that happened way in the past. Thx

[wispy trellis]

You are not alone, Big Norman! Thanks for mentioning it.

[wispy trellis]

Actually, Norman, just out of curiosity, what carrier are you working with and what device are you on? And did you notice this yesterday too, before the last update?

[tiny grail]

Hit a bug so bad that it locked me out of access to all my accounts. I started my third character just today, so second farm I guess you could say... Was going through the tutorial and got to the big 3 headed snake thing. Everything went normally but screen froze immediately after scarlet hit it winning the battle. waited on that screen for a bit and decided to restart when it didn't move off it. When I restarted, it kicked me back to the fight before that, but it no longer realizes it's in the tutorial and isn't giving me tips like how to use characters abilities, but that's not the biggest problem. when I get to the 3 headed snake.... scarlett doesn't show up anymore, making the battle unwinnable. In addition, when I lose the battle, it kicks me back to a loading screen that says 100% loaded, but does not ever move past that point. Because of this, I'm unable to make it past that tutorial boss, which means I can't make it far enough to reach the settings button which would allow me to change characters... which means i'm locked out of all my accounts. I already sent a message to customer support, but in a panic because res wars starts soon and I'm in charge of discussions with the other team...

so if anyone has any suggestions on any sort of workaround that could at least get me to my main city while I wait for customer support to handle this huge bug, would appreciate it.

already tried the fix game button before that gets suggested

[carmine patrol]

All three traing camps are popping up with this error message. I have sufficient rss to train. I'm losing a whole hour of trying. I have to shut the game all the way down and restart it.

[tulip venture]

nah that makes grammatical sense

[tulip venture]

been a problem for me too…
before the update I wouldn’t even get notifications

after the update now tho I get them about 1-2hrs later

[rustic moon]

I'm in UK and via BT on a decent ish Motorola. TBH notifications have been a bit out of whack for a couple of weeks at least. Certainly worse today. I've had corroboration of the same problem from alliance members in the USA. Can't say what farrier or devices, of course.
Ta for taking note though.

[smoky oracle]

I'm not getting badges from quests and lairs. Anyone else having this issue?

[austere flume]

Yes

[safe sky]

No badges here either, stam and daily boxes wasted

No shop to spend them in anyway

[bitter swan]

Another theory is the countdown is when it starts….

[smoky oracle]

😂 that's probably it

[bitter swan]

But clarification would be nice so we know for sure

[rustic moon]

Something has changed in the last half hour or so. I've received a rally notification within 2 minutes of it being started

[wispy trellis]

That event will begin when the countdown ends. You haven’t lost anything yet. ;-) NOPE! Sorry guys. Freedom Day is getting a reboot. We’ll update when we have more info. @safe sky @smoky oracle @bitter swan

[safe sky]

Thanks crunchy

[smoky oracle]

Thanks :)

[wispy trellis]

Aww, man. I am so sorry this is happening to you. I really hope CS will have a solution for you. In the meantime, for a workaround, if you have any other mobile devices, you can install the game there or use a PC with BlueStacks. Also, and this is a shot in the dark, but have you tried uninstalling the game, deleting any data from it in your device, restarting your device, and reinstalling the game? I know that’s a lot, but when Reservoir War is coming up, it gets a little desperate.

[bitter swan]

Thank you for clarifying

[tiny grail]

tried both those solutions, sort of. I mean, I used nox player, not bluestacks as the alternate device but yeah, tried doing it on PC and tried uninstalling the game and restarting it and my device. whatever is going on, it's consistant no matter what device i'm on

[wispy trellis]

Ugh, then I am hoping that CS comes through with a win fast for you. I was really hoping that would do it. So sorry.

[tiny grail]

no worries. thanks for trying. I have faith in CS... just was hoping to get a solution from here faster

[rustic moon]

CrunchyLikeGranola

うーん、それから私はあなたのために速く勝利することを通してCSが通過することを願っています。 私は本当にそれがそれをすることを望んでいました。 とても申し訳ありません。

​

➡️ [Jump to message](#🦗bug-hunt message)

English (en) → Japanese (ja) Reacted by Nami#2306 • ID: 824614432738902076

[silver hedge]

The text in game for the alliance party time is not mentioned at all. It was wasted because of poorly explained ingame explanation. Please fix this so others will not screw this event up in the future 😡

[steep loom]

Dang game keeps kicking me out and says it under maintenance and won't let me to do reservoir war so we aren't able to play in it very un fare game play

🤬🤬🤬🤬

[bitter swan]

All good. Thanks for the update

[rustic moon]

Sorry to hear Dark Manic - I had that same issue today while doing res wars - I could eventually get back in. I’ve fwdd this on to be looked into as it effected a couple of us in my alliance.

Is the Freedom Event and Alliance Party the same thing? We cannot seem to access the Alliance Party

[rustic moon]

Hey Andronika - no they are separate events - my alliance did the party earlier and it ran all ok. Can you please report it to CS with screenshots if that’s ok? otherwise send them to me and I can fwd on.

[tulip venture]

this is what i was confused about

[bright elbow]

Hahahaha, na zdorovie, komrad🤣 🤣 🤣

[gray ingot]

Is alliance party can only be once a day? So if other members haven’t participated, an R4 that did not run another one for the people on the otherside of the world that weren’t awake for the ones on this side?

[bright elbow]

Seems yes. First time, little experience. We've got only 3 participants 🤣

[safe sky]

We have people from all round world in our alliance and most missed out

[rocky carbon]

It’s the same for all the other alliance events though, isn’t it?

[safe sky]

Yeah it is but at least we know about them and can plan, alliance party didn't really have much of a description

[soft quest]

Anyone else having issues occupying pit. I can go in i can click on a person when I press attack nothing happens. Ive tried auto occupy and looking for an empty plot still cant occupy. Also I cant send rss to allies. I can click it select the amount of rss but when I click confirm nothing happens

[soft quest]

Also ive just gone to speed up training for break loose event and thats not working either

[wispy trellis]

This event can be done twice a week, so when it comes back on Friday (today?), try a different time for your alliance, but make sure you are announcing the time ahead of time so that folks can be there. The more folks in a party, the better it is if those folks buy gifts for others. There is no limit to the number of purchased gifts that can be picked up, but the Surprise Gifts are limited to 15.

[safe sky]

I don't work so can't buy any

And if i did I would spend in shop so i know what I'm getting

[wispy trellis]

This is the first I’m hearing of this issue. Have you force closed and restarted the game already? Rebooted your phone? If you do those things and this is still a problem, please take screen shots and start a ticket with CS. Also let me know back here so that I can forward that bug along. I know there was just a little patch in the past several hours, so restarting your game might update it and help.

[wispy trellis]

Haha! Noted. But if you have alliance members who do tend to spend, it creates gifts for everyone in the Party to collect, so…

[soft quest]

Forced it hit fix game turned phone off thrown out the window ran over it with my car still not working lol.hoping its just a momentarily glitch. Will try again in a hr or so lol

[wispy trellis]

Okay. Make sure you start that ticket with CS if you haven’t already!

[soft quest]

Will do thanks :)

[tulip venture]

so uhm

there’s no way $50 and $5 are meant to have the same number of freedom medals

…. right? or is the pack rlly that shitty? 😂

[dull pier]

5 is 20 medals, 50 is 120 medals

[tulip venture]

OOOHHH SHIT

it’s blending in with the white

[dull pier]

i had to check on my phone, the GFX placement wasnt the best lol

[rustic moon]

Threw me off first glance too 😂

[balmy mica]

Game keeps kickin me out anyone else experiencing this? Any tips?

[rustic moon]

Hey there - sorry to hear

Some basic troubleshooting you can try (if you haven’t already):

Check your connection on your device to rule it out (eg switch from mobile to wifi and vice versa) clear cache and if all else fails and it’s still kicking you out - can you please log a ticket with CS:

You contact Customer Support via:

1. In-game (not applicable to you at the moment)
2. Send a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
3. Email: [e-mail]

Please take screenshots if you can and advise CS of the steps you’ve taken so they can further assist.

[balmy mica]

Ty

[rustic moon]

You’re welcome 😊

[zinc goblet]

Is there any chance the ruins exchange progress display could have a colour bump for accessibility please.? Yellow/White instead of red on black?

[torpid stag]

How do I get the other half of my 5* researcher gear back that disappeared after the last system maintenance??? I have contacted CS through the “Help” tab… and was told it was “converted” and there’s nothing they can do. This isn’t cheap to buy and I’m livid right now! 🤬

[bright elbow]

@torpid stag forwarded your case to the ops team, maybe that can help

[torpid stag]

Thank you!!!! 😍

[lament orbit]

Having issues with stam and ap replenish extremely slow logged off last night around say 10 pm and still wasn't full this am around 6am? That's not normal also when trying to do wasteland king all I have is a tab tnat says check next and if try to relocate to another state via wasteland king icon wants 500 diamonds to relocate so I can do wasteland king never did that before happening on other android and iPhone. Can someone help

[wary sparrow]

I also used 500 dias to teleport into enemy state. If u click on your stamina can u see there a countdown? There u can see the time till its completely full

[lament orbit]

I've ever had to use diamonds for wasteland king event before thats why I'm confused

[wispy trellis]

In my experience, you pay to transport out, but get to come home for free.

[silver hedge]

Since this falls under the freedom event bug, I figured I’d post this here.

We missed an entire day of the event and the potential rewards far outweigh whatever compensation we received.

Why wasn’t the extra day just added back to the event?

[gilded zinc]

I am having the same replenish issue. I logged off more than 12 hours ago a haven’t been back on my farm till the last hour or so. AP and Stam should both be full. Stam is, but AP is at 52 for some reason.

[cerulean cloak]

Wasteland King has always been 500d and VC has always been a direct teleport and I've been playing over 6 months the only thing free is the return to home in WK and can use a random to return home but still need a direct to get back to your hive.

[cerulean cloak]

They gave you 360 Stamina yesterday including the rest of the trash rewards. Admittedly they should have also sent 150 + whatever you get from daily box's Badges but they aren't going to and they really couldn't care less whether we complain or not trust me. People have been complaining about the broken Match 3 game for a year and it's still garbage.

[wispy trellis]

Hmmm, that's weird. I'm sending this in.

[valid haven]

I have a question. My friend can't see in the game the option Let's play together and boxes, which loses many rewards. Why?

[wispy trellis]

They should check the next icon below the one they clicked to get the first page you have posted.

Try this one

Though it may not look like that. The actual icon changes constantly.

[valid haven]

I mean the Let's play together option, where you can generate a link and invite a friend to the game

And he can't see a box so he can't use any gifr codes

[wispy trellis]

Ohhhh, I'm so sorry. Hold on.

[valid haven]

Should I gave you details of his account?

[wispy trellis]

If he is on iOS, he cannot submit gift codes through the phone anymore. This is how:
Redeem Gift Codes:
Android: More > Settings > Box > Enter gift codes
iOS: Tap either of the following links to redeem
Phone：https://gevents.37games.com/gamecode/indexm.html
PC：https://gevents.37games.com/gamecode/index.html

[wispy trellis]

Not yet. I don't have an option to invite a friend either, and can't say I recall seeing one, though it certainly may have been there before. For this one, you should have him screen shot the settings, if that is where that option usually is, and send to Customer Service, which he would get to by tapping the black book with the question mark on it and then tapping Contact CS, which will be next to a large question mark.

[valid haven]

I'm talking about this 👇 it's in polish but he can't see this.

Ok thank you so much anyway 😉

[cerulean cloak]

Is there a way to un bind PnS and PnC accounts from Google? I'm losing faith in 37 games and rather not have them having access to my Google account. My FB i couldn't give a crap about so would rather link to that.

[vivid skiff]

Not sure if its been brought up or not, but hunting lairs 41-43 during the strike first event does not give points for the lair completion, only for stamina used. Not sure if this is a bug or an oversight, as the event page doesn't list them in the lair points section either.

[gilded zinc]

Thank you.

[wispy trellis]

Customer Service can help you unbind your account. Use the in-game CS ticket system (More - Settings - Help - Contact CS).

[wispy trellis]

Oh, no! No one has brought that up. Thank you for letting us know!

[short marsh]

So tiny

[gilded zinc]

We had one of those in the party last night

[rustic moon]

We occasionally have that happen too - I’ll note it in my report - thank you for the ss.

[torpid stag]

This is BS

[wary sparrow]

I replied in pm@torpid stag

[whole hollow]

I bought a silver card,it says already claimed, gave me nothing for day one

[sullen oxide]

Anyone else notice the blue screen is gone when someone joins your rally?

[tepid cliff]

the new state notification keeps popping up everytime i log back into the game

[gilded zinc]

Now that you mention it…I didn’t get the blue screen this morning. I’ll keep a closer watch when we do speaker tonight.

[sullen oxide]

Thought maybe I just missed it but ran several rallies on all characters and noticed the same thing. Red screen very much there when I sent to a tile someone was already marching to.

[gilded zinc]

I’ll keep a closer watch on speaker then. That’s several hours away though.

[rustic moon]

@sullen oxide @gilded zinc We just ran some rallies about 15mins ago and ours were ok (blue flashes came up) I will keep an eye on this however and fwd on if it’s an issue

[rustic moon]

Hi Al green - sorry to hear that. Can you please take a screenshot of that and fwd to CS to look into please :

You can contact Customer Support via:

1. In-game CS ticket system (More - Settings - Help - Contact CS)
2. Send a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
3. Email: [e-mail]

[digital grove]

148k wounded troops that I cannot find to heal. Not in alliance infirmary and not in city infirmary. HELP.

[rustic moon]

Hi Shark inc - are they in your deep healing centre or alliance infirm?

[digital grove]

No

[rustic moon]

Hmmm 🤔 that is puzzling. Let me check a few other things brb

[digital grove]

I believe they are vehicles as I suffered a major attack in wasteland war two weeks ago, healed everything else but was struggling to see where they went

[rustic moon]

Mine looks similar to yours -I’ll send it to you - mine are sitting in deep healing though

[cerulean vigil]

I’m pretty sure that’s not what is wounded. 0/148,870 is meaning you have 0 wounded the 148k is how much your infirmary can hold. The more you upgrade your infirmaries the higher that number will get

[digital grove]

I think you are right. I think what I lost in troops was because I exceeded the capacity

[rustic moon]

Yup - you’re right! - mine was showing 0 wounded even though they’re sitting in deep healing. That’s where I thought sharks were.

[cerulean vigil]

Glad I could help 🙂

[jaunty basin]

@rustic moon how deep healing works?. All wounded troop in infirmary and alliance infirmary rest gone

[rustic moon]

Hi Papa - so once your personal infirm is full - the overflow goes into alliance infirm and then once that’s full the rest go into deep healing (deep healing has the same troop capacity as your infirmary). Once deep healing is full any further wounded troops are killed - I’ll send you some screenshots of what mine looks like cause even though mine says I have 0 wounded - I have troops in deep healing at the moment

[jaunty basin]

@rustic moon not working for me after infirmary full send 50k to alliance then rest died

Deep always empty

Now 0

[rustic moon]

That’s not good - yeah your deep healing should definitely have something in it if your normal infirm and your alliance infirm hit capacity with your wounded troops. I sent you some screenshots of what mine currently looks like.

[hallow frigate]

This is annoying already

[rustic moon]

It is - ive been getting them on my mini as well. I’ve blacklisted them - and sent through a report about it. The whole state my mini is in was getting them. if you can send me some details (state etc) I can add it to my report

[fervent zinc]

Hi team. We've been getting phantom notifications that there's a join request. As soon as we check the notification disappears, but it's happening across many, so not isolated. Can this be checked please?

[fervent zinc]

It seems to happen whenever something else sends a notification to the Alliance button, e.g. a rally is started.

[little sonnet]

I have upgraded Dr J to lv 131, but troop effect is not working, no effect on rally size. Please comment thanks

[rustic moon]

Hey kng - sorry to hear. Can you please send me a screenshot so I can look into this for you?

[rustic moon]

Hey 1fizgignz- thank you for your message. We have the same issue in my alliance where it looks like a request but when you click in it goes away? - I have reported this and we are waiting on a resolution. 😊

[fervent zinc]

Awesome, thanks Ophelia

[rustic moon]

You’re welcome ☺️

[little sonnet]

My headquarter is lv 22, before getting Dr J, rally size is 91,000. The +3 Dr J should give 60,000 but there is no change in rally size.

Additional information: when I tap evolve now, it said evolution limit reaches instead of showing the usual box showing the effect change

[rustic moon]

Thank you for this - have you got the right talent set?

[little sonnet]

I am not aware of this. What I should do

[rustic moon]

ok - I’ll take some screenshots of mine - and dm them to you to check - brb

[little sonnet]

Thanks

[dull pier]

If you can dm me a screen cap of it happening, it would help a ton.

[fervent zinc]

A little tricky, I'd need to record it on another device as a video

Otherwise you don't get the full effect

[dull pier]

If your phone has screen recorder you can use that. DM me either way if you can or can't. I need info to pass along

[rustic moon]

You’re awesome Akari

[fervent zinc]

Will try and capture for you

Hope to get it this afternoon

[dull pier]

[eternal moon]

DR J does indeed enhance rally size like you said but you are looking at march size

[little sonnet]

Thanks

[rose escarp]

Can u please help here as we are getting boxs but the alliance gift rewards not working

[finite pebble]

With usage of these heros i got Hero boosts at ATK 257% Def 257% and HP 200% but loosing on a lvl30 zombie lair. But however i change Zephyr to barbie stats are ATK 250% Def 250% and hp 176% but then i win the lair. Is Zephyrs stats a false advertisement?

[bright elbow]

Have you made a ticket to CS about that?

[rose escarp]

No as I dun know how to do that, that's why I put it in here

[bright elbow]

In-game: settings - help - contact CS

[bright elbow]

If you use exactly the same march twice, do you get other result?

[rose escarp]

OK thanx

[finite pebble]

Nope, i did experiments on it too. Had people using only riders, only shooters, only fighters and mixed. All fail

[finite pebble]

I switch to barbie and same experiment all wins

[bold pine]

Cannot schedule Alliance party…it starts it immediately if you do.

[finite pebble]

This should not even be possible since Zephyr on +2 gives more strength on the Fighter side..

[oak chasm]

@finite pebble maybe its the tactical skill of Barbie that makes the difference? Zephyr at +2 gives 150%. Barbie at +5 500%

[bright elbow]

Maybe yes

[bright elbow]

That's definitely not a bug, it is intended to start immediately. But scheduling would be great, agree.

[bold pine]

Then why do they have a schedule option??

And why did we get emails that it was scheduled for today at 20:45 server time? Definitely a bug.

[rocky carbon]

You‘ll get alliance gifts once the top bar fills. Opening alliance gifts will then fill the bottom bar.

[rocky carbon]

That’s due to Tactical Skill. In your Zephyr setup the Game uses the „top“ 4 heroes with fighter type for tactical skill. That includes all 5* heroes before it looks at 4* and 3*. Hence you get only the 150% tactical when you put Zephyr in, while Barbie gets you the full 500% tactical.

[bright elbow]

Ok, will look more attentively

[rose escarp]

Thanx mate no worries

[wispy trellis]

@oak chasm is right on this. A +2 Zephyr and +5 Barbie give pretty similar fighter stats, with Zephyr’s being better, BUT that Tactical Skill is hugely better from Barbie!

[gilded zinc]

The game keeps crashing on my iPad 6th gen, version 14.6. It’s not constant, but since the last update, it has been happening more often. This time I was trying to send an ss to the pm system here.

[wispy trellis]

I will submit as a bug on my end. Be sure to submit a CS ticket also!

[gilded zinc]

Thank you. It just updated. Again, so hopefully that will solve the issue. Version 2.0.119. App version 4.0.43.1 is the new one.

[willow dagger]

Explain how this makes any sense

This has to be a bug or poor design or something

[eternal moon]

In Party event today there was a box that was purchased by a player that did not appear on my screen and others said was there. I did not even see the fireworks or whatever that says someone bought a box. When I left the party and rejoined I then saw the box. Just reporting that bug here.

And it was not temporary lag. Five minutes after the fact I still did not see the box until leaving the party and entering again

Also there was one other alliance member who experienced the same thing. On the same box

[quick lance]

Hey that’s the problem stil occurred when I want to buy something at the mall

[gilded zinc]

I have had this happen before. I had a problem a couple of months ago with a forger so had to change my banking card, etc. I usually wait an hour or so and try again.

[quick lance]

But I work with iTunes from App Store and there is enough valuta on it

Other there is a bug in the game

I removed already the game from my iPad en reinstalled it but the problem remains

It occurs also on mine iPhone

[gilded zinc]

Did not resolve the issue. It just crashed on me again. I was coming out of arena and it just closed down on me.

[rustic moon]

I’ll advise @wispy trellis to add this to the report. Thanks for the update and sorry you’re still having issue with this. changing your internet connection from wifi / mobile data etc didnt make a difference?

[gilded zinc]

I’m on my iPad which doesn’t go mobile. At least I don’t take it mobile, lol. I hate playing in my
Phone since the screen is so much smaller, but I may do so just to see if the newer phone has the same issue as the older iPad.

[rustic moon]

Aaah I see. Makes sense too - I switched to ipad one time and it opened up a new gaming experience 😂 yeah - that way you can definitely rule out if it’s a connection issue.

[empty beacon]

The damage done is worth X points, participants receive a fraction of those points based on their contribution. In the first one, the 47k score player did 52% of the damage, you and a mate did about the same, hen two more close pairs and a trash army. In the second one you did 41% of the damage and then 2x 10%, 3x5% etc. that Nos4r2 used a different troop march or filled with fewer troops, hence they have less contribution in the 2nd screenshot. It's very confusing, but I don't think it's a bug

[willow dagger]

Ok then just rallys shouldn't be like that during speaker trap but thata my opinion thxs

[rustic moon]

Ruinshop is not working after last update.

[wary sparrow]

What exactly doesn't work?

[sterile swan]

Why I get this message

In repeating

[quick lance]

The mall doesn’t work I can’t buy anything and it keeps saying this

[wispy trellis]

What's going on here that you think should be different? And I want to make sure that you read that knowing that I see you posting here a lot, asking good questions, and giving good answers and helping people, so I am honestly asking your opinion about what you see happening here that is flawed. I, wonder of wonders, don't have any Speaker Trap reports in my Mail, so I can't even reference one of my own right now, but I really want to understand what you are seeing, if you don't mind explaining more...

[atomic creek]

We haven't had issues till recently (maybe the last 2 Wastelands) with the Light of Fortune boost for state. Now it won't let us activate and this time a Colony requirement has shown up. Is this a glitch? Or was this added in an update and we didn't know? Looking for any info on what the "colony" is. Thanks!

[wispy trellis]

Thanks for reporting this Daddy Bill, I know that you don't have a screen shot of it (how would you?), but would you still report to CS if you haven't already? I am going to submit on my end.

[willow dagger]

I see here that I understand the rally mechanics for a normal rally there is a limited number of enemies so that makes sense how those work but for speaker I feel like it should work different because if I'm being affected by this then others are too

For speaker there is an infinite amount of enemies or damage so the damage should be upped a bit that everyone does so everyone can do full damage instead of people being punished for doing big rallies

This is a team event and an alliance event so punishing individuals for being in a rally with big people shouldn't have to hurt the rewards they get or the amount of damage they do

[willow dagger]

This is what is going through ny head is they need to change how damage is done so people can do full damage or change how they reward the players because rewarding players for damage but not giving them full damage because someone else does more makes the weaker players feel like they are being cheated out of damage while the strong players get rewarded

[wispy trellis]

Okay, I think I see what you are getting at. Tell me, in both of those rallies, did you use the exact same troop formation?

Heroes and everything?

[willow dagger]

Yes

Same troops and same heroes

Only difference was who was in them

[wispy trellis]

Show me what is says when you go to compare with Lluna

[wispy trellis]

Do you ever tap that "Contact KS" when it happens? Are you using Face ID? Is any other message popping up (sometimes in a flash) right before the message that says that it won't go through?

Actually, are you being charged for any of these items. The message in the first screen shot seems to say that that you have completed the purchase already, and you will be delivered your items. Are you getting any mails about any purchases that you have tried?

[wispy trellis]

So, have you been unable to make purchases in the ruins shop since the last update? Have you force closed and reopened the app? Have you rebooted your phone? Is there any message that pops up when you try to buy something?

[wispy trellis]

Well, that's weird! I'm trying to get some answers here for you, but I'm afraid that right now I don't know what a colony is or why it is requiring it of you...

[quick lance]

Every time when I want to buy something I getting that message en yeah I already replied to KS and no answer from them.

[wispy trellis]

Okay, are you being charged for anything? And are you getting any information in your Transactions (maybe Transaksies?) mails about it? Or does it just quit and then there's no record at all?

[wispy trellis]

Okay, thanks to @dull pier, who is always on the ball with info, I now understand that "Colony" refers to another state you have conquered. So Light of Fortune is only available as a boost when you have taken another state's hub (hence: colony). Had your state taken another when you used it before?

[quick lance]

No there isn’t going any money of on my iTunes account and I’m getting every time that message on every kind of attempt to purchase something
And there comes nothing on the game also

[wispy trellis]

Okay, warrior, it seems to be affecting your account, because it is happening on different devices. Do you have another account that you play on? Not just another character, but bound to a different external account, like FB, Twitter, Game Center, etc. And do you know if you are able to make purchases from that account?
Second, when you contacted CS, did you explain that the game is giving you a message that you have already purchased the item, but there have been neither any transaction mails or withdrawals from your account? Make sure that is very very clear. It's not just that you cannot make purchases, but you cannot make purchases because the game mistakenly thinks you already have. That is the thing that makes this a glitch for you, I think.

[quick lance]

I have just one account that’s connected to gamecenter , twitter en Facebook

At the start of the game yes but now it’s doesn’t

[wispy trellis]

Okay, then go back to CS with what I said above because I do believe that is the main point and will let them know that it's not a "you" issue. I do hope that they will get back to you quickly.

[atomic creek]

The first time I was governor, yes, we held another but the last time I was gov, we didn't. But this was the first time I had see it listed as a colony requirement. So now the mystery is solved! Thank you so much. I'll pass this on through my state discord for other leads. Appreciate the time

[wispy trellis]

Glad we could help!

In this particular image, the player can't exchange Noah points for frags because the player does not have enough Noah points to buy frags. If you are looking for the place to Recycle frags you own to get Noah points, that is in your Hero menu, under the Bag tab. Is that helpful?

[quick lance]

When I switch from game enter to Facebook ore twitter it’s every time te same message

Gamecenter

[wispy trellis]

You are saying that you get the same message from the store no matter which of your bound accounts you are in?

Or do you get a message right when you switch accounts?

[quick lance]

And when I post a ticket to KS there is no response

No matter what account from Facebook ore twitter and gamecenter

And I have just one account bounded to those 3

[wispy trellis]

They will respond, but it might be that they do not fully understand the issue. Try once more. Fresh ticket. Outline exactly what I mentioned in the post above, then give it a couple days.

[wispy trellis]

Yup, I understand. I'm really sorry this is happening.

[quick lance]

I hope I get a answer very soon

[wispy trellis]

Will you update when they do respond, or if they haven't responded within a couple days?

Oh, I just thought of something! You've already tried CS, so you can also try:
2. Send a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
3. Email: [e-mail]

[quick lance]

Yeah no problem

[rustic moon]

@wispy trellis - always on the ball my friend!

[limber ice]

Be real nice if we could get this lag under control. I was kicked from the game 3 different times yesterday. Another member of our alliance was kicked and couldn't get back in for at least 10 minutes. As soon as she came back in, it kicked her again.

[wispy trellis]

I hear you. That’s frustrating as heck. What type of devices are you each using? If you know, it could be a helpful piece of info.

[woeful vault]

@quick lance had that happen for the longest time. I use an iPhone. Only thing CS told to was to uninstall the game and reinstall it. Hope that helps

[quick lance]

I’m a beta Usher of iOS i downgrade Alain to iOS 14.6 and now at the moment I can buy again

User

iOS 15

Again

[wispy trellis]

Ahhhh… that makes so much sense. PnS isn’t ready for you yet!

[wild tulip]

I didn't receive any alliance coins for participating in Defense of Alliance, even though it says you should be getting them as you hit the zombies.

[eternal moon]

they pop on your screen really quickly if you hit a zombie. remember that oftentimes the zombie is dead before your march got there however and you would not have received them. if you are unsure next time check how many you have before and after the event to see if you got any 🙂

[wild tulip]

That's what I did, I had the same at the end as the beginning.

[gilded zinc]

Did you collect all the chest for the number of levels your alliance beat?

[wild tulip]

Yes, but the chests don't contain the coins, anyways. It's dependent on the damage you do

[gilded zinc]

Ok :). Best to cover all the simple options before going to CS about something so you can tell them what you’ve done/tries.

[wispy trellis]

Okay, carley, if your alliance will be doing this event again this week, screen shot your alliance coins before and after the event so that you will have those to send to CS, and let us know here too if it happens again. If you are done for the week, set a reminder. The only way to resolve issues like this is to have definitive proof of what has happened, and, in this case we have to wait until you do the event in order to get them... 😕 About how many times would you say the message about the attack being successful and telling you how many alliance coins you got popped up during the event? I'm curious...

[wild tulip]

Yes, I'm hoping someone else is still able to do the event today and could pay attention, I think all of my accounts have already done it.

In other news, I was testing the alliance territory bonuses, and confirmed that I got a gathering boost when next to alliance fort, nothing when in a spot that overlapped another territory, nothing when in a random spot on the map out of territory. No other bonuses like alliance warehouse or resource output seemed to be in effect

[wispy trellis]

Thanks for that, carley. I'm sending it through.

[wild tulip]

Thanks. I have ss, but they just look the same, so I don't know how helpful that would be 😅

[wispy trellis]

I would imagine it would be helpful to have the time stamps. It would also be helpful to get the screen shot of actually slaying a zombie, though I know that is hard. Even being able to say, "I got the message that I slayed a zombie and got this many coins" would be enough with the screen shots to start a ticket.

[wild tulip]

Will make a note for next time! Thanks

[outer ledge]

I put in a ticket for this and they were less than helpful

[willow dagger]

Like they are

[outer ledge]

This was middle of May lol. They never did anything.

[willow dagger]

May

[rustic moon]

What's with the awesome lag we are having so often now days?

[willow dagger]

My guess is server space if they don't have the servers to handle all these states then it will slow down after a whild

[rustic moon]

Hey Love - sorry to hear you haven’t had any follow up update since may - I’ll fwd this concern through for you

[rustic moon]

I’ve noticed it lately - could be as @willow dagger has said - it’s definitely been reported to our captain on behalf of everyone

[willow dagger]

It is possibly because if they put the states on their own server then it will take up a lot of space and at the rate they are adding them then it would be hard to keep up with server space

[unreal ether]

From Suggestion to an actual Bug...

The Timer is covered up by the distance/direction Indicator (this needs to be able to be repositioned to users liking ie: Game Center Circle)

[mild hull]

Anyone noticing a huuuuuge flux in might for lairs?? This is a recent thing, where one of my memebers might fluxes anywhere from 271 million to 278 million??

[wispy trellis]

This is an excellent solution to this problem, especially so since there is precedent. Thank you!

[wispy trellis]

You are noticing that the same level lairs have different mights? This would certainly be a new thing. Do you have any screen shots or examples you can share?

[mild hull]

Yes, let me see if I can grab screenshots. Give me a hot second…

[mild hull]

My member isn’t on. Once he sends them to me, I will share with you!

[dull pier]

Lairs have always slow gotten stronger. People have noticed and posted about it months ago

[wispy trellis]

Your message violates #📚sanctuary-rules regarding advertising. This message will be removed and you will be muted for 7 days.

[wispy trellis]

So, to me when @mild hull used the word flux, it meant that the mights of the same level lairs varied right now, which is different from saying that the might has increased over time. And, as far as I understood, would be different from the way the lairs have been set up in the past, right?

[mild hull]

I am delivering this second-hand so I apologize for delay and also lack of screenshots atm. My member said that HIS might was fluctuating between 271-278 million for the same level lairs—not that the lairs’ might fluctuated or comparing lairs from previous days/weeks. Are you saying that his might changing is somehow connected to the lairs’? Once he gets back on, I’ll get you screenshots!

[wispy trellis]

Not at all. Your original post just went completely over my head. Doh! So, um...
His might should have nothing to do with the lair, but only be a representation of his own troop formation, so SS would be excellent to see for this. No matter what level lair he is doing, the might of his formation should be constant if the formation is constant. BUT it won't be if he switches his Talents back and forth or uses Mega March.

[mild hull]

He specifically said he had no boosts…so I am assuming he also wasn’t playing with his talents.

[wispy trellis]

Okay then, screen shots first, and then we'll try to dig deeper. ;-)

[jagged hollow]

I'm ready to quit

[willow dagger]

Why

[jagged hollow]

Every time I contact customer support I get no help

[willow dagger]

Ah sounds about right

[oak chasm]

I think game Performance is very bad today. Constantly loading circles. Now i even had the issue it showed my message in the wrong chat Fenster (i wrote with person A, then wrote person B but the message showed in A's chat)
I tried WLAN / mobile, restarted the game. Nothing seems to help

[rustic moon]

I’ve experienced slight lag (2-3secs) but I think a lot of this is your personal connection.

[willow dagger]

It happens to me too as well and my connection is usually fine

[oak chasm]

My alliance experiencing heavier struggle than usual today too.. i actually thought its my connection at first but i can say i have tried 2 different WLAN (2 citys) and my mobile connection and its everywhere 🙁 so i assumed it might be a bigger problem

[dull pier]

What state are you in

[gilded zinc]

I had to reboot my iPad in order to reduce lag. Plus I was always being kicked. Haven’t had the issues since though.

[oak chasm]

@dull pier 230

@gilded zinc the mobile phone is brandnew

If i have to reboot it already i am not gonna buy S again 😬 😂

[lyric smelt]

Display bug. Pits show "lv lv 4 pit". It should only show the abbreviation for level once.

[dull pier]

That's weird. DM me your name and sate so I can pass it along

[mild hull]

Good news! I’ve got screenshots! Bad news: the screenshots show differences that are not nearly as dramatic as this morning….so I am not sure if much will be solved.

[lyric smelt]

Done. Thanks

[dull pier]

Thanks

[wispy trellis]

LadyBird - it’s gotta be something in the Boosts, right? There’s no other explanation. There is not a single thing different that we can see so it must be something in the Boost Details. The difference is so minute, though. Does the might go back down ever?

[livid wraith]

So this is the third time I cannot get into alliance party... I get the loading screen and a spinning circle and nothing more.... Please fix this It's very annoying as a f2p player to miss out on the boxes

[atomic turret]

New issue for me is all the boxes I won in joy came up missing. I saved to coins and some were bought once got to 50 I busted them what a waste of time and money and as always support is useless 💩 🤬

[rustic moon]

Hi Jeeps - sorry to hear, that must be frustrating. Is it effecting just you? Or your whole alliance? have you contacted CS?

[rustic moon]

Oh no Ralph - can you please dm me some info (state / player name / screenshots) so I can escalate on your behalf.

[livid wraith]

As far as I know just me. I get the same thing on both phone and laptop

[rustic moon]

Can you escalate it to CS (if you haven’t already) and the next time it happens can you take some screenshots (just makes pinpointing the issue easier). Have you ever been able to get into the event? Can you please dm me your details (state and player name etc) what I’ll do is also keep an eye on it and note it in my weekly report.

[livid wraith]

Nope have never been past the loading screen that appears after you click join

[soft quest]

Sort the dam lags out i got hit 5x tried to direct relocate 7 times and it used 3 of my directs!!!! This is a complete joke you make enough money out of players! Instead of making shitty money making schemes like alliance party and fox quiz work on glitches and lags!!!!

[graceful ginkgo]

Why does Mega March only give me an additional 10k when 10% is actually 30,980?

My regular march is 309,800 but with Mega activated it only goes to 319,800

[dull pier]

The 10% is to your base march without any other boosts applied

[graceful ginkgo]

So what you are saying is my base march is 100k

That is the only way to only get +10k

Because that is also wrong if that is the case, my HQ says my march is 102,000 so this game would still be shorting me 200 troops if it truly is +10% from base march size should be an additional 10,200.

[willow dagger]

Yeah the numbers for this game is weird and don't make sense so I assume 1 percent for most things lol

[graceful ginkgo]

Like the dreaded 49%

🤣

[willow dagger]

Yes lol

[graceful ginkgo]

Their descriptions are terrible on things too.

[willow dagger]

Some of the descriptions need to be fixed like some of them bug iut for me

[dull pier]

Mine works at 10% I get 11,100 from the boost

I'd need your with and without SS to report it, DM them to me @graceful ginkgo

[graceful ginkgo]

Nevermind was going off old numbers before I enhanced Leah it end in 800, was burned into my mind now it ends is 600 so all good. My bad.

[wispy trellis]

I’m so glad you figured that out! ‘Cuz, and I know game math can be wonky, it that was a weird one. ;-)

[jagged hollow]

And this is what I'm talking about

[atomic turret]

What am I suppose to take a screenshot shot of missing items? S84 Fewer is username.

[rustic moon]

I have a player in my alliance that the same thing is happening to. Missing stuff when opening out of his bag.. missing boxes. etc. and CS will not do anything.

[rustic moon]

of your purchased joy coin items please - you said you bought some as well? Anything related to that (if you have it ) thank you - you can direct message it to me if you prefer

[rustic moon]

Thanks RalphK I’ll escalate this issue now

[maiden crater]

Hi there I had an issue a couple hours ago. I contact cs about it but I thought I’d let you know here too. I was in Nano weapons and I finally collected 50/50 nanos and got a free design box. I received an apex design for katana and immediately used it in the design area and sped up the time. After it finished I went in the weapons depot to enhance it and it was gone. I went back and looked to see if it was a glitch and the design was still there it wasn’t. I don’t have any pictures except the one that says 1/50 boxes.

[willow dagger]

It is a glitch

It's an error in the wording

[maiden crater]

?

Can it be fixed Id like my apex katana back…

[tawny sluice]

The box doesn’t give an apex design. At best you will get a rare and above design box but likely a standard design with can give anything from common to apex based on the craft % probability table

[maiden crater]

Okay but it did. I’m not dumb or blind…..soooo there’s that and where is the weapon I crafted then? I used my instant craft on something. Not there…..🥺

[terse karma]

I'm trying to contact CS through the game, but it only loads a blank screen. Is there an alternate way to contact them? I tried my phone's wifi and cell connection. Thanks!

[empty beacon]

Depends on your issue, in many cases it's quicker to write your problem on a piece of paper and flush it down the toilet. it accomplishes the same, but it's faster.

[atomic turret]

They steal you stuff they say that is normal. Maybe in China

[rustic moon]

Friendly warning. - it’s absolutely fine to have a difference of opinion - but refrain from using bad language as it goes against our #📚sanctuary-rules. I’ve removed your comments. If it happens again you will be banned.

[rustic moon]

Hi Anielaa - there are 2 other ways to contact CS:
2. Send a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
3. Email: [e-mail]

[valid ruin]

Had same thing happen to me a while ago. Instead of getting anything in return they locked me out my acct cuz apparently I tried to refund a purchase wen it was my bank tht stopped it lmao we all complain but yet we still play

[noble orchid]

Same happened to me. I even sent screenshots of the apex, they said it was an error and there's nothing they can do.

[maiden crater]

That’s horrible. I mean what if I had bought it. 🙄 Oh well at least I’m not alone. Maybe one day they’ll get their game right!

[noble orchid]

I just feel if they did a better job in the CS department a lot of this could be cleared up before escalation

[maiden crater]

Yeah they said the item I crafted to get the 50/50 was it and it’s a common katana. Total 💩. We’ll I’m not spending anymore money on this game. Never again.

[noble orchid]

I definitely understand. I haven't spent anything in over 2 months now.

[soft quest]

My farms farm got apex mace (id built 50 weapons and this was the free one) so it does do apex but it is random

More gutted cos my main most its got is epic computer lol. I woukdnt even mind my farms farms doesnt even have any hero at lvl 211 let alone myers lol

[tawny sluice]

Correct but the box itself is not an apex box

[soft quest]

No its not. :)

[low onyx]

Nuka at reset the lag kicked me out of the game and i tried to enter nukaland and it says i cant enter again i did not enter ever. WTF @fossil stone @smoky falcon @gusty field

@dull pier

[dull pier]

Is sultanmir your in game name?

[low onyx]

no sorry let me copy paste it

==Sully==

state 15

for some reason the underscore isnt showing here on discord. it suppose to be faces

[eternal moon]

I don't understand. At what point did it say apex? There is no such thing as an apex design that I have ever seen

[weary onyx]

Today the showdown Rewards were missing some promotor 2 boxes, the red Star.

I don't understand. At what point did it say apex? There is no such thing as an apex design that I have ever seen
@eternal moon maybe epic design

[maiden crater]

It was a katana design and once I started making it when I tapped it it said Apex katana in red. Then I used my speed ups to finish instantly. Finished crafting went into weapons depot no apex…..

[celest ingot]

You did enter I saw you. I even have the reports to prove it

[rustic moon]

Sorry to hear HappyDeathKat96 - thanks for escalating to CS - can you please dm me your details (in game name and state etc) so I can also fwd this from our side -thank you

[rustic moon]

Hey pryde886 - the reports that you have- can you please fwd to @dull pier - I see she’s been assisting with this issue and the reports etc may help her - thank you.

[low onyx]

yeah i entered afterwards i had to update my app the pictures were acting funny too.

were good

but i entered late its the app updates

[maiden crater]

Oh thank you Ophelia! I did report to CS. My name in game is HappyDeathKat96 in state 84 in NWO alliance.

[rustic moon]

Thank you for this info.

[twilit prawn]

I've got at least two rares and 1 or 2 epics from crafting items. Unfortunately they can also be common or uncommon frequently.

Best to use a nano crafting once or twice a day to get them quicker. Definitely at least one a day. Also save at least two for the nanoweapon event.

Two crafting items*

[cinder tapir]

The customer support was so bad that I decided not to spend on the game anymore, f2p life seems hard 😂

[noble orchid]

They love to give the beat around the bush answer 🤣

[soft quest]

I dont know why I bother 🤬

[rustic moon]

Sigh… I clear sign the people in support can’t read. Think they need to recruit native English speakers because the current ones don’t seem to be able to understand what they read

[craggy mason]

I have had multiple members of my alliance having issues with the 24hours bubbles popping prematurely. Has anyone else had this problem??

[wispy trellis]

That was incredibly frustrating and I was just reading it! I'm sorry for the lag, sorry you got hit, and sorry for all the back and forth about it with CS. Sometimes CS will really come through, but sometimes you need more support. If you feel like pursuing it further, here are some more options for you. I hope that, even if they can't help you right now, that your voice will help to amplify the message about the lag.

1. In-game CS ticket system (More - Settings - Help - Contact CS)
2. Send a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
3. Email: [e-mail]

[wispy trellis]

There have certainly been other players here reporting this problem, but as yet, I don't think that anyone has figured out how to go about getting any clear evidence for it, which makes it difficult to report to CS. I will add to my report to be looked into. Maybe we'll see movement that way.

[craggy mason]

They have no proof to report so I don’t think they have yet. One of my members I was on the phone with him when we set our shields and he woke up to being zeroed in valient because it dropped way too early

[wispy trellis]

Ugh, that stinks. Perhaps for next Valiant Conquest, and I'm saying this to EVERYONE who reads this and has had an issue in the past with this or knows someone who has, tell everyone you know to screen shot the Sanctuary Boosts menu when they set their shield, with the device time and shield duration clearly in view. If they are hit before the time that shield expires, we will finally have something that can be taken to CS. From what I read in someone else's CS screenshots, they can see when a player uses a Direct Relocate. That tells me that they should be able to see whether or not a player initiated any act of war which popped the bubble prematurely, don't you think?

[eternal moon]

There are issues with the game absolutely but I think the main culprit of 'early shield popping' is the dreaded age old 'User Error' bug

[wispy trellis]

That is certainly possible, and we get two things with what I am asking folks to do. We get greater attention to the shield process, which may help lower the instances of user error, and we get possible documentation if it is a game glitch. Either way, we'll all be better off for having done it.

[cinder tapir]

Basically, and I was a hard spender too x:

Time for me to just lock up my card lol

[noble orchid]

Yeah after all the issues of money I started using gift cards, took my personal cards off cause their answers to all my questions have been BS

[gilded zinc]

Screenshot when the screen that shows how long you have on the bubble when you put it up, then screenshot the battle log which shows the time stamp of when the person got hit. That way they at least have a time frame.

[gilded zinc]

The sideways writing I circled is the bug in Fox’s test, and my name and circle aren’t aligned. And while I’m thinking about it, why is it we can use ‘swear’ words in our names, yet we type that name into chat and it censors it! Either allow us to type the words, or don’t allow us to use the words in names! That is just annoying!

[autumn ingot]

Does anyone know of Phoenix is bugged? I bumped her from +2 to +3 and didn’t even gain 1% on my zombie lair attack…

[low onyx]

xardon do you have her atleast leveled up for all the troop skills to be unlocked 131?

[autumn ingot]

Yea, she’s at 211 with an uncommon incinerator on so I was expecting a decent jump but my shooters do worth with her in than they do with my +2 Griffon…it’s really weird

[low onyx]

wierd yeah idk, i didnt really focus on that till i got her to red star and leveled all my shooters up. for my march formations

[autumn ingot]

I guess I could run some more tests. Just wondering if there was a known bug with her

Thanks for the response though!

[cerulean cloak]

Zombie Lair's are not an accurate representation their mechanics are so insanely screwy. You can buff your equipment up quite a bit during Ace then run a lair as see same % but a few thousand more kills compared to pre upgrade.. If you want real tests use Tyrant. Or have someone with a second account out side your alliance set a camp with 1 soldier and attack it to see your March stats

[autumn ingot]

Great idea! Thanks for the tip!

[cerulean cloak]

Lairs rely mostly on March size with stats thrown in.

[nova swan]

Our alliance started dead rising but the zombies aren’t approaching. Any help?

Server 200

They finally started spitting em out.

[rustic moon]

Hey Missy - glad to hear it’s all ok now - if you have any issues from it -when the event is over can you let me know?

[nova swan]

Will do!

[rocky carbon]

Sounds like you have four shooter heroes with higher tactical skill in your lineup. The game uses only four tactical skills of the same type in an attack and it uses 5* heroes before using lower tier ones. So your +3 Phoenix probably disables Hartwells tactical, while using Griffin makes the game disable Griffins tactical instead. Take a look at a replay of said lair and you should see which hero has no health bar at the bottom and hence doesn’t use his tactical skill.

[proud breach]

@wispy trellis back reading through this about the sheilds issue maybe a screen shot of the sheild activation would b necessary to avoid any confusion?

[wispy trellis]

You’re almost to the post where I am imploring ALL players to do exactly that. Ha! #🦗bug-hunt message

[proud breach]

Guess u beat me to it then lol

[wispy trellis]

There ya go. Haha.

[proud breach]

Sorry phone auto correct is a painful problem

[wispy trellis]

I don’t know if this issue was at the very beginning (like literally when you started it), but if it was, know that both of the M/W zombie events have a short prep time before the event truly starts. So, unlike Speaker Trap, where the action begins immediately at the time it is set to, the M/W zombie events have a warm-up period of a few minutes before the zombies actually approach/appear.

But if this issue happened in the middle, I would like to get it reported anyway, because that is not regular game mechanic.

Okay, I went back to your picture and it was clear that you were waiting for the first wave, so as far as bugs, we’re good to go.

[gilded zinc]

The activation email the alliance gets gives a five minute warning before the first wave approaches. I can ss it tonight if you like.

[gilded zinc]

The notifier for alliance trial when you have coins waiting from the assistant isn’t working this time around.

[wispy trellis]

Hey Plan - Would you force close and reopen your game and see if that helps?

[gilded zinc]

How do you force close. IPad 6th generation.

[rocky carbon]

Double press home button and swipe the app upwards

[gilded zinc]

That didnt help, but thanks. @wispy trellis

[wispy trellis]

No, that's good, sort of. Makes it an honest to goodness bug! Thanks for doing that.

[distant rose]

Keep getting this even after fix game n reinstalled the app

[gilded zinc]

I had troops in deep healing for a week. Finally finished tday, and now my infirmaries won’t stop glowing, lol.

[random turret]

Me acaba de llegar este mensaje, y a varios de mi estado también, pueden resolver esto?

[wary sparrow]

@random turret just blacklist him

[random turret]

Thanks

[rustic moon]

Carlos Al Hourani (peewee)

I just got this message, and several of my state too, they can sort this out?

​

➡️ [Jump to message](#🦗bug-hunt message)

Spanish (es) → English (en) Reacted by Dra#7245 • ID: 772156188083224616

[flat wraith]

Switch accounts updated something and mow wont load ..

[viscid idol]

Same

[vapid void]

Same. Won’t load after switching.

[viscid idol]

Only I was just trying to get into the game

[woeful ridge]

Same here

[hoary gorge]

Same here. Right in the middle of hunt mastery.

[flat wraith]

@fossil stone

[rocky fog]

I was in, said new version detected, forced me to update, and now can’t get in.

[sullen oxide]

Just told me a new version was detected and then I got the same

[blazing hull]

I'm also stuck at 55%

[woeful ridge]

Maybe they are finaly fixing the lag

[hoary gorge]

Doubtful.

[woeful ridge]

Again

[distant iris]

55%以上進まない

起動できない

[sullen oxide]

By making it permanent?😂

[distant iris]

android

[woeful ridge]

Something like that

[distant iris]

55% stop, cant start

[sudden slate]

Game dumped on my entire alliance in 194.

[weak current]

Yep it’s down

[loud yoke]

Same

[sudden slate]

Tried fix game and uninstall and reinstall and no fix

[fiery field]

36 is down too

[blazing hull]

Same here 😡

[distant iris]

me too

[rustic moon]

Hi All - I’m having the exact same problem - I have escalated this right now

[rain tartan]

What have they done now, update game won’t load

[flat wraith]

19 -230 down lol

[woeful ridge]

Thank you

[rustic moon]

thank you above to those that have tried uninstalling etc and tried various troubleshooting to no avail.

[desert jewel]

Thanks

[rain tartan]

Especially with ace going on, not good to get kicked in middle of lair

[hoary gorge]

Even worse with mastery up.

[plucky sandal]

Lovely update

[rustic moon]

Knew I should have used hunt mastery earlier.

[tacit tulip]

Updated game and can’t log in now

[plucky sandal]

iOS?

[sudden slate]

Yes

[flat wraith]

🤦‍♂️ every week something

[plucky sandal]

Same

[rustic moon]

iOS same issue

[velvet heath]

Android

[blazing hull]

Android

[atomic swallow]

💩 55%

[rain tartan]

Have tried everything, nothing works 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

[velvet heath]

East coast

[plucky sandal]

Every big game that is free and modestly decent does this crap

[sharp marten]

Update and can’t log in

[plucky sandal]

World of tanks was both amazing and a nightmare

[desert jewel]

I'm on west coast

[sharp marten]

Mnt here

[rocky fog]

No, west coast and England having same issue

[sudden slate]

I sincerely hope that the box we get is worthy of this like everyone gets full ace top rewards….not just phase rewards

[woeful ridge]

Pnw for me

[plucky sandal]

This game really has a bad ratio for how good it is versus how frequently there are problems though

[flat wraith]

5 serum 20 wood 1 diamomds

[rain tartan]

I’m Australia

[sudden slate]

Yes it does

[scenic hollow]

So nova needs stronger meds for that virus she has

[hoary gorge]

Meds clearly are helping.

[ancient forge]

tricks u break the game?

[plucky sandal]

Antipsychotics

[soft yacht]

Ugh this is annoying

[frozen yoke]

Can't login after update 5 minutes ago

[rustic moon]

I mean lag is fixed right

[severe karma]

@everyone locked out.

[sharp marten]

I think everyone having log in problem.

[hoary gorge]

Hurry up mod. Can see you typing.

[ancient forge]

V cant get in so i came to check for him. guess hes not the only one then

[rustic moon]

From the feedback I’m getting it looks like it’s effecting both IOS & Android and in various areas. Troubleshooting steps that players have tried haven’t seemed to help and I’ve escalated this

[still escarp]

CANT LOGIN

[sharp marten]

Lag is still lagging

[storm silo]

Game just updated and now my whole alliance says they are stuck on 55% loading

[plucky sandal]

Welcome to capitalism

[fiery field]

No lag if no one on

[ancient forge]

lmfao will do

[rustic moon]

Same issue

[modest cloak]

I have the same screen!

[tidal jungle]

Based off of the messages I wonder if no one can login....

[compact bough]

We are game puppets.

[still escarp]

Yesss

[rain tartan]

I think everyone gets to the same screen and no further

[kind pulsar]

Some of my aliance is in some is not

[versed vapor]

Same in 48

[scenic hedge]

S49, stuck in 55% too

[rustic moon]

Let the conspiracy theories start ….. and go!

[kind pulsar]

We’re global. Doesn’t seem to matter country.

[cunning plover]

What a joke. You push an upgrade in the middle of ace commander and it crashes?

[rustic moon]

If someone attacks me i want compensation

[young oasis]

Fix game just crashes it

[still escarp]

If my shield pops, and I can't login, IM GONNA BE PISSED

[kind pulsar]

Cuz we need to buy more scarlet frags

[frozen yoke]

Can't login

[hoary gorge]

Not an issue if no one else is on.

[young oasis]

If nobody can log in

[still escarp]

Um yeah

[ancient forge]

you have been locked out for not meeting the purchasing requirement XD

[young oasis]

Then how will anyone attack you

[still escarp]

There are a few in my alliance on

[untold wolf]

Same screen

[rustic moon]

Wtf fix this you limp PNS!

[still escarp]

It's gonna pop in 10 minutes

[blazing hull]

Nope I made a purchase then it kicked me 🤣

[chilly ore]

This bug though 😩

[ancient forge]

lmfao

[hoary gorge]

For now. My R5 was delayed but he finally got it too.

[weary zinc]

It gets this far on the loading screen and quits... FIX PLEASE

[still escarp]

🤬 🤬 💪

[rocky fog]

I can’t get on in farm account, main is on

[desert jewel]

For now...

[chilly ore]

Same

[tame fern]

Same

[blazing hull]

My fiancée is just waiting in game for me to get back and run more lairs 🤣

[frozen yoke]

Clicked fix, still can't login

[young oasis]

Fix just crashes the game for me

[final sand]

Why is the game broke

[plucky sandal]

My dad didn’t get the update, he’s still on

[rustic moon]

PNS broke needs viagra

[versed vapor]

Apex weapons all around

[plucky sandal]

What’s your coordinates?

[steep loom]

Damn game won't load past 55 percent if my shield drops because of this and I get wiped im going to go off the wall

[young oasis]

Why would anyone push an update that hasn’t been tested in a sandbox before making it live

[tender drift]

Updated the game and now cannot log back in.

[whole valley]

Same here, I’m already mad about this

[steep loom]

I have Uninstaller and reinstalled this twice and it not letting me in

[rustic moon]

I mean that’s how everyone does it right asking for a friend

Can’t login here either.

[cunning plover]

Especially during ace commander

[tender drift]

Mine was a forced update when I logged in

[viscid forge]

Dang

[rustic moon]

Can‘t Login

[somber harness]

Same here several of us in 48 are locked out too.

[ancient forge]

we are the sandbox lol

[whole valley]

Mine loads and is stuck on the screen

[fresh orbit]

Mine too

[viscid forge]

Wack

[pure tulip]

https://tenor.com/view/price-suit-toilet-gif-21812424

[ancient forge]

well thats a great mental image

[young oasis]

If you ask me it’s more of a litter box

[pure tulip]

Waiting for game to load

[kind pulsar]

How am I supposed to avoid real life responsibilities with this shit going on

[heavy ginkgo]

We're locked out in state 311 we're locked out in state 75 it's game wide

[young oasis]

They forgot to scoop it out

[ancient forge]

have you tried alcohol?

[rustic moon]

This is ruining my poop break

[kind pulsar]

I have. It’s my backup.

[weary zinc]

https://tenor.com/view/improvement-cliphy-successful-positive-vibes-gif-13264622

[ancient forge]

😆

[weary zinc]

@pns lol

[plucky sandal]

They keep deleting messages or something

[versed vapor]

Way ahead of you

[plucky sandal]

It’s jumping all over the place

[young oasis]

Why can’t they crash stuff when I’m not out of weed

[crimson topaz]

Game won’t let me in

[foggy verge]

Well... another no login event... how long does this one last?

[spring sundial]

66 is locked out

[desert jewel]

Who is nuts?

[crimson topaz]

Was playing and kicked me out

[foggy verge]

Errebody

[somber harness]

235 is locked out too.

[ancient forge]

lmfao

[kind pulsar]

Lol poor Andrew

[ancient forge]

cant get in game so we just gonna party in here then

[young oasis]

I wonder how many phases this no login event has and how we claim the rewards

[steep loom]

Why haven't they said anything if there is issues it just players and no one on the other side to fix there ass fucking mistakes

[plucky sandal]

I finished my stuff I go on the game for and was just doing my double check, in theory I could just go to sleep and be done with this crap

[kind pulsar]

Ooo I want more direct relos and water bottles

[desert jewel]

I know who Andrew is, I was wondering who he's fvcking

[ancient forge]

ill take a shot every time someone posts their game loading stuck at 50%

[polar snow]

Glad it's not my shitty wifi this time 🤣

[weary zinc]

We better have bank waiting for us in that little green box

[ancient forge]

yall try not to kill me

[timber pagoda]

Game is fd up

[plucky sandal]

Ya, I’m one frag away from that blue girl

[kind pulsar]

Unless it drops u tf down lol. Cuz I’m at .27 and i best be there when I log in

[tacit tulip]

Just tried again, can’t get in. Today is not a stressful day in ace, unlike gathering and training day, so no biggie lol

[brave pasture]

Thought it was just me but seems like everywhere

[foggy verge]

Same for Errebody

[jolly berry]

I’m locked out of the game now. Developers what is going on?

[versed vapor]

Dead yet? 😜

[whole valley]

Everyone seems to be stuck there

[brave pasture]

Got kicked out and locked out

[ancient forge]

check back in an hour

[tacit tulip]

Yep many experiencing this

Code red for game devs

2 hrs to fix it or be fired

Rofl

[weary zinc]

What do we do for an hour... 👀 🤣

[brave pasture]

Serious bugggggg

[plucky spoke]

@faint perch

[covert condor]

Pretty sure everyone is experiencing this most people I've seen type in here ever...

[ancient forge]

i have ideas. none of them good

[cunning plover]

Where TF is an official response?

[clever dawn]

If the devs are listening, I could use some speed ups when yall get this fixed 🤣

[plucky sandal]

New vow, the game has to go 3 whole months without a major mess up or crippling glitch before I will ever pay for anything

[rain tartan]

I will need. Another hunt mastery when this gets resolved😭

[timber pagoda]

This has been happening a lot lately

[sudden slate]

Yes major speed ups and stam would be nice too

[still escarp]

Lmao

[steep loom]

This is bs my alliance members are able to log in but us not thats bs

[brave pasture]

Need really good makeup goodies

[cunning plover]

Y’all thing too smal

[livid heath]

official response: lair rallies broke the game........

[ancient forge]

and once i fill this out will pns tell me where to stick it?

[steep loom]

Here ur butt hurt report bend over and take it like a man

[brave pasture]

Like 10000000xxxx diamonds

[young oasis]

lol considering their lack of skills I don’t think they know where to stick it

[timber pagoda]

And when we get back here is some stuff for the glitch and update.

5 5 min speed up, 5 5000 wood, 5 5000 food and 300 diamond

[chilly ore]

Food and wood

[whole valley]

Sounds about right

[chilly ore]

WE NEED GAS AND STEEL 👏🏽

[still escarp]

• gas ND steel

[brave pasture]

Noo gas and steel +1

[ancient forge]

they will gie you a random relocate to add to your collection

[rain tartan]

Gas, gas and more gas

[tender drift]

Waiting on my “I’m sorry” box from them

[velvet heath]

When do we need it?! NOW

[kind pulsar]

@quasi burrow rss boxes!

[covert condor]

I mean it could be worse they could give brown books in a gift code.... Oh wait

[chilly ore]

At least give us the blue ones

[plucky sandal]

Gib blue books

[young oasis]

Those servers must be running Windows

[foggy verge]

Nah, gotta pay for those

[kind pulsar]

Windows 95?

[brave pasture]

24hr speed-ups x 100 for the ace commander

[young oasis]

Nt4 server

[outer steeple]

Anyone else's game not loading passed 55%

[plucky sandal]

Bruh, they run the servers on the game itself

[dark kernel]

https://tenor.com/view/hitmans-bodyguard-hitmans-bodyguard-gi-fs-samuel-l-jackson-time-tick-tock-gif-8352665

[gusty sapphire]

They will give 10 brown books and 10 diamonds
Just like their fox message saying lag is fixed but it’s not

[foggy verge]

Never die zombie troops would be cool

[ancient forge]

ah thats another shot for me

[young oasis]

Or maybe it’s beos

[livid heath]

servers running on a commodore 64

[plucky sandal]

They run the whole game on a discord server

[chilly ore]

Too bad they can't apply their own speedups to this update.😩

[kind pulsar]

I want my 3day shield diamonds back

[rustic moon]

They only have 10 5 min speed ups they’re too cheap for anything else

[tidal jungle]

https://tenor.com/view/dick-what-the-hell-wtf-balloon-gif-12582111

[livid heath]

they are tryna type in the DOS program manually

[gusty sapphire]

Tab i was heading to gas tiles n got kicked off guess there don’t want me hq31 lol

[chilly ore]

I can hear this message

[rustic moon]

Anyone having trouble loggin in?