🦗bug-hunt

[copper brook]

Through the Google play store

[oak edge]

I'm fine. I'm east coast us. With my Google play download

[copper brook]

Almost everyone has if they're not on iPhone. To narrow down the issue, CS would need to investigate as to what is the root cause?
Are many that are affected who were bonded to Twitter?
Is it really a Google issue?
Are many of us affected no matter what platform it's is via android iOS or Amazon Fire.

[tidal anchor]

I am bound to facebook, haven't been able to get in all day, gets to 87% and kicks me out.

[oak edge]

Facebook and Google have been having issues all day on and off. It's being looked into

Are you android by any chance? And downloaded through the google playstore?

[tidal anchor]

Yes, but I have been playing since the beginning

[gaunt shoal]

Ok. But the login issues are outside of PNS control.

[oak edge]

Especially if it's something related to the outages today. Questions were to see what's related and what's not.

[copper brook]

Ok, usually if the outages were that bad other factors would have came into play. Usually that hits the news. For example the recent AT&T outage that occured.

[oak edge]

Not always

[gaunt shoal]

The Twitter outage a few weeks ago didn’t hit any news

[oak edge]

Google issues I rarely see hit news

[copper brook]

Ok. Now, you are aware that everyone who's affected by this that are on this channel are not all in Google right? Some on here are on Firefox, Safari, Microsoft Edge......I'm just saying.

[gaunt shoal]

You can bind to Firefox safari and edge?

[oak edge]

Seems alot are android which leads back to the google being down look in #🔥game-general Kaz is talking bout it right now

[limpid tangle]

Gmail

[oak edge]

Gmail currently ummm majorly having issues lol

[copper brook]

Well, thats still a mystery. My two mini's are binded to Gmail and I have access.

[limpid tangle]

My girlfriend logged into my account from her android phone without any issue.
That's why I say the problem is with the memory management and my Android.
As you know, every brand has its own android flavor

[copper brook]

It's my main that I can't get into and it isn't binded to Gmail.

[oak edge]

Yea ummm just cause 1 is fine doesnt mean you won't get hit with issues. I'm binded to Facebook and Gmail. So I always have a safe bins cause they rarely go down at the same time. But also we were thinking cause Google play is having issues too that could be connected

[limpid tangle]

Smart 👍🏻
How can I bind my profile to Gmail and Facebook at the same time?

[copper brook]

FINALLY! IM IN!!!!

[limpid tangle]

I'm in too!

[copper brook]

@limpid tangle 👍🏽

[polar terrace]

Too bad PNS doesn't post hotfix patch notes so we'll never know if it was the hotfix that resolved the issue.

[limpid tangle]

How do I get the rewards of the 100K troops I planned to train for the event?
I want my frags!

And at least one apex, my Nuka HQ 29 has more apex nanos than my main 🧐

[gaunt shoal]

Here’s 50 diamonds

[brave falcon]

Back in on my android device…phew! Thanks for suggestions on here

[slim fjord]

Thanks everyone for the help. Im finally back in.

[flint sleet]

Is there any way they can fix capture the flag so that when you go in and change troops it saves it correctly the first time instead of having to go back in multiple times to make sure it saves please

[gilded zinc]

And turn off that ruddy dot! I have to go in and turn it off every time I change bases and it's annoying. It should only be on if there's something new to see like the latest fight results.

[amber storm]

What is up with Arena? How can a character with 400,000 strength only be offered opponents in the several million strength? What happened to the algorithm that offered opponents in the same strength group?

[gilded zinc]

Once your state is a few months old that no longer happens.
I have an hq18, 3 years old, and it faces 19 mil might on the daily.
Your options are to grow stronger slowly like a lot us have and deal with the inequality in arena, pay and grow stronger quickly, don't do arena, or quit.
The sad reality of PnS is that it is a pay to win game. Many of us have made a go of it with spending little to no money. We grow slowly but steadily. We hoard, we grind, we complain, we try to help others, but, in the end, we are player like everyone else in this server. We have 0% say in what the devs do in game.
You want to make a change, you make friends with the big spenders, hitch your horse to their wagon, and talk to them about how they can help all us of make a better, more fair game for everyone.

[gaunt shoal]

Way to fix the bug

[tiny lichen]

If I change the bookmark label of an existing bookmark while editing, Likes to Friends for example, state coords. changes to my state

[elfin island]

Game sticks while doing chapters. This enemy was stuck here for 20 seconds before it finally ended

Isp/network is stable, no issues.
Phone is s22 - under 50% memory, no open apps.

[steel barn]

Semantics for CapFlag (I)nfo. Troops with higher might are prioritized for fighting in that lane if there are more than 20 in the lane. But once you make the cut, troops with higher might *fight last *

[slate flume]

So….. anyone having connection issues? 👀

[stark glacier]

I can't go in game

[hexed socket]

Yes. No connection here

[oak edge]

For a minute there I had spinny circle of death then it fixed its self

[brave obsidian]

Says game info empty and network error. Can’t connect to game

[slate flume]

Okay. If you’re still having this connection issue (like it’s stuck at 100% and getting a popup saying network error )…. Please reply to this message with your state and region (what country you live in)

It’s been reported and we’re just waiting for feedback and may need additional player info.

[frigid ocean]

State 88, America

[brave obsidian]

S358, USA

[vale wolf]

State 69, USA

[still spindle]

S454 UK

[oak edge]

S169 USA I went full down now it was a fluke

[digital glen]

S358 Hong Kong

[daring acorn]

S711, Philippines

[severe jasper]

USA State 72

[elfin trout]

it was down for me, now back up

346, Australia

[kind saffron]

K22/k420 USA

I'm getting different error messages

[spice birch]

647

[rustic moon]

State 647 , USA

[daring acorn]

It's now up. Thank you.

[digital glen]

I think just resumed normal

[slate flume]

....and looks like everyone is back up and running since no more reports! 🥳 If you're still experiencing login issues that may or may not be related to the previous connection issues:

[slow rapids]

Dear Commander, you seem to be having troubles logging onto the game. Try the following adjustments:

1. **Tap “Fix Game”**in the top right corner of the loading screen

2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

3. Turn on Airplane Mode for 10-30 seconds, then turn it off

4. Restart your device

5. Clear your device cache through your device settings

6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: [e-mail] or Facebook: facebook.com/PnS.37Games

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

[past fiber]

Deleting, language please 🙏🏻

[empty heath]

Since the update, arena is broken. Enemies don't load properly and you fail

[quaint kernel]

Just experienced this myself

[gilded zinc]

Yes, arena is broken. I don't know how to screen records.
The whole screen is freezing, then coming up like it's unfrozen. One of my shots or rages are touching Fox even though she's the only one left on the screen.
None of the rage sfx are showing on screen either.
As it is nOw, arena is totally unplayable.

Finally figured out how to screen record.

[earnest fable]

Same thing happening here, duel arena is unplayable

[tardy ether]

The arena no longer works since the update

[gilded zinc]

I think the last patch fixed it. I haven't had an issue since.

[tardy ether]

What for a patch?

[gilded zinc]

The arena. I haven't had a problem since it went through.

[limpid tangle]

This should not come as a surprise, but they introduced organ modifiers that you can get by buying packs or from the res wars shop.
Oh surprise, surprise... There are no modifiers on the shop 🤦‍♂️

[sullen oxide]

It is in prison trials shop. The mistake has been reported

[oak edge]

Umm is it a bug or purposeful our recent interactions is no longer just out of alliance people?

[rose wasp]

Yea recent interactions has changed and it needs to go back to the way it was... Please.

[golden bear]

Not getting notifications. I've reset all the checkboxes. Reset phone notification settings. Still nothing

[rugged kernel]

It's unfortunately a known bug. This happens to alot of people and there's no solution

[weary coral]

Issues with rice in arena.
Tried resetting phone, fixing game, and different device. 2 different accounts.

[wild tulip]

Issues with rice in campaign. I was blitzing a level and the game lagged during it, resulting in zero rice seeds.

This account is also not receiving any rice seeds from daily quest boxes, either

[wild tulip]

Dammit I posted the wrong image and I can't figure out how to replace it 😩 so tired. Zero seeds from daily quest boxes and from campaign

[cold cobalt]

Just used my claws to buy the random seeds, never received the seeds. They’re no where to be found in my bag or the cultivation center, it also still says I can buy 10 of them, but took the 200 claws

[oak edge]

Only looks like you bought mod boxes👀

[oak edge]

So umm somethings wrong and wacky with pit thats crunch striped in a pit for me. And he's a smaller hq than me and even lost trying to take my pit 👀 (yes even restarted the app to make sure)

[wild tulip]

[sinful quarry]

Had to say I lost 😂

[oak edge]

I'm not sorry it's a key point in this bug lol

[sinful quarry]

hahaha

[strong burrow]

I beat marked skulls all the time 🤷‍♂️

[oak edge]

Something wrong with it though... I said some reasons why it makes no sense

[thorn anchor]

Any marches walking in resets the healing to all even if only one troop was selected

[wild tulip]

it's always been that way though. the reasoning for pit stripes is weird. I can't remember what we decided it was based on

[oak edge]

I was asked to post it cause that would make no sense the gap in crunch and I for him to be striped

[wild tulip]

Since when do we expect things to make sense around here???

[oak edge]

Just ignore It if you ain't got helpful info I got asked to post it

[cold cobalt]

Except I bought both

[sullen oxide]

Not as per your screenshot. Still shows 10 seeds available to buy.

[cold cobalt]

That’s the point. I bought them, it used the claws and it didn’t give them to me, hence why I reported it as a bug

The average player isn’t screen recording every time they play the game to catch the things as they happen.

[slate flume]

You will need to submit a ticket to CS and see if they'll reimburse your claws or the seeds.

They'll most likely need proof that you had the 200 claws to make the purchase (battle reports and/or transactions) to expedite the issue and resolution.

Otherwise it'll be mistaken that you just didn't buy the seeds.

[oak sigil]

I am not sure if this is a bug, but it is rather strange so I will put it in here.
When doing my daily quests, on my accounts I noticed that my bigger accounts (HQ40 and HQ33) did not have the "Use Resource" daily quest. My smaller (HQ29 & HQ30) both have the "Use Resoruce" daily quest.
When I went to claim the quests, All 4 still had gathering and the 33 & 40 still had Sim Training to do. The smaller accounts reached 150 points, but the 33 & 40 only reached 145 because of the missing "Use Resource" daily quest. I asked in my alliance and found out I am not the only one that is missing this daily quest.
Why is it on my smaller and not on my bigger accounts??

[wild tulip]

I'd like to report a bug in the translator that CS uses ...

[wild tulip]

In higher level accounts, use resource quest has been replaced with sim training x10. Not a bug

[tardy ether]

Again a bug 😔

[fierce spade]

I guess training time shouldn't change after starting.

[gusty tusk]

Is Facebook login to PNS not working as of today? I couldn't log in and they say my password is wrong even though it's rightly typed.

[wraith ore]

Block master deleted additional chances twice due to lag 😪😪 6 tickets gone

[oak edge]

I'd like to report that I keep getting this green screen for a few seconds when I leave my sanctuary 👀

[amber storm]

The block game event seems to have a bug in level 4. The blocks aren’t clearing

[gaunt shoal]

Try clearing the cache on your phone

[gentle silo]

Ty, for the reply, I got in after turning off wifi!

[amber storm]

Block game event must just have bugs. It happened in the opening level for my 2nd account

[hexed haven]

Trials of Survival is having an issues - not recording

[strong burrow]

It has ended, just claim rewards period now

[hexed haven]

Oooh okay thanks. Bruh - my brain is not braining

[silk sapphire]

Twitter not connecting?

[gaunt shoal]

Wut

[gaunt shoal]

Twitter your not supposed to be using 😰. Keep trying or log on a pc down load the game and add another bind

[silk sapphire]

Will not let me bind to another acct.

[gaunt shoal]

Bind to Facebook. Apple. Google. Anything but twitter.

[silk sapphire]

I can’t. It’s already bound

[gaunt shoal]

You can have many binds to one account.

Remove this since it has your ID.

[polar terrace]

Should probably delete or crop that screenshot as it contains your UID.

[gaunt shoal]

I don’t know. Then. Contact CS I suppose.

[polar terrace]

If you are able to login on the PC but can't use that particular account to bind, try a different account. I have like a dozen Facebook accounts for game binding.

[silk sapphire]

It’s been like this for 3 years for me. Only one binding

It loaded finally. Will have to see what I can do. Unbinding thru CS is a nightmare. Should be simple but it’s not.

[gaunt shoal]

Don’t unbind. Just add another one. When you can

[proper hull]

There isn't any explanation and it turned my vouchers to the negative balance

[hoary ferry]

I don't know if this bug or not but in Sonic Decay when someone is more powerful more than me i do less damage as you can see in the 2 pictures i used the same troops types and numbers

[strong burrow]

Not a bug, but it's definitely something that could use a revamp

[oak edge]

That's a completely different game

[sullen oxide]

That is not PNS…..

[fading grove]

Wrong message board, but thanks

[uneven raven]

What going on pns, it not going to play store, I have a Nigerian friend who has similar error

Am trying to complete ruins finally reward, and I will still need to buy 5 more shovel.... If I miss the final reward... It going to be extremely cruel

[gaunt shoal]

Contact CS they will be the only way. If you need 5 more shovels at reset you will get showdown rewards and can use diamonds. If this still persists

[uneven raven]

I bought all the 500, 10 with diamond... 5 more needed, can only be through mall

[oak edge]

It's within 300 shovels after you unlock tier 4. So this means you unlocked tier 4 19 shovels ago at 366 shovels

[verbal fog]

thanks. I will not attend this event anymore.

[modern ferry]

Any south african players with connection issues? We got two south african players who cant login the game

[shy lynx]

thats when trying to run pc windows app

Unhandled Error
TypeError: Cannot read properties of undefined (reading 'show')
at App.<anonymous> (C:/Users/xxxx/AppData/Roaming/37games/Puzzles & Survival/puzzles-and-survival/resources/app.asar/app/main/index.js:136:13)
at App.emit (node:events:526:28)

[shy lynx]

eventually it started to work after many reinstalls

[shy lynx]

some games, rarely, work better on trash wifi than on good internal phone data. you can try making wifi with one phone and using it on another, if you dont have wifi at home
you can use fast . com to test connection

[stuck sun]

State 759 is somehow facing themselves in the apex finals.... Has to be a bug right?

[oak edge]

Nope happens sometimes

[stuck sun]

Weird, ok! 😅

[polar terrace]

This happens when there is an odd number of states competing in Apex Match.

[jovial anchor]

Please help to solve my problem. It isn't the game bug but the problem in communication timeout with the Samsung Pay service. This error occurs definitelly in sertain day hours. I think it is concerned with overloading of Samsung Pay service and its timeout. But I can't solve this problem by myself. The problem begined several months ago but last time it occurs very frequently. Sometime the playing in PNS become impossible.

[oak edge]

Unfortunately isn't a pns issue. Restart your phone and make sure everything is up to date.

[solid cloud]

I updated my link and got this message

[slate flume]

I'll look into it. Captain added a regex pattern automod preventing players from posting their link code anywhere but the link channel. But now it's seeing your google link as a code 🤦🏻‍♀️

Reported and included a quick resolution. Just need the captains to implement it. When updated, I'll get you to try it again

[stray ermine]

@stray ermine#6665 All of my T-10 troops are nonexistent on my account! Anyone else with that issue?

[austere vigil]

Cant get in the Game. Everytime at 55% .
Someone else with the same Problem?

[gaunt shoal]

55% is specifically to you. So means it’s somehow your network. Try clearing the c ache on your phone. Log off WiFi, log back on. And or try a VPN

[austere vigil]

Its Not working for me. I have a good WiFi Connection any other App and Browser Runs perfekt.
Maybe u have to delet and reinstall the pns?

[slow rapids]

Dear Commander, you seem to be having troubles logging onto the game. Try the following adjustments:

1. **Tap “Fix Game”**in the top right corner of the loading screen

2. Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)

3. Turn on Airplane Mode for 10-30 seconds, then turn it off

4. Restart your device

5. Clear your device cache through your device settings

6. Use a VPN — A Virtual Private Network (VPN) encrypts your personal data and masks your IP address. (free VPNs are available through an internet search, as are paid VPNs)

7. After ensuring your account is bound to a login such as Facebook, Apple and/or Google — uninstall and reinstall the game

If you continue to have login problems, please contact CS through Email: [e-mail] or Facebook: facebook.com/PnS.37Games

If the issue is widespread, Mods will report the issue to the Captains. Thanks again for your patience!

[past fiber]

Nope, but sometimes people delete them by mistake. Better contact CS via game.

[stray ermine]

Thanks, but I'm a low level, ftp player in my state. I would not delete my t10s. I'll try to get ahold of them, but they've never helped in the past.

[past fiber]

Unfortunately that’s the only solution there is

[stray ermine]

Ok. Thank you.

[gaunt shoal]

Having good Wi-Fi doesn’t matter your connection to the server or something.

[ionic cove]

Randomly appearing on map.

[shy shell]

its the "del lago" ambience

[fluid phoenix]

Same issue here

[shy shell]

sounds so far seems like a andriod user could see it and apple users cant

[bright radish]

Apple user

[finite quail]

I am not receiving any antiserum from Island Guard rallies. When I try to do a ticket, I get told my account does not exist.

[sullen oxide]

Serum goes to your bag

[gilded zinc]

As hillside said, serum from monsters goes in your bag.
Have you bound your account to something like Google or facebook?
The pins has other ways to contact CS.

[lavish iris]

Since the update I am unable to stay connected for longer than a minute I always get an error message. I have tried to restart my Device and reinstall the app. Neither one worked

[gaunt shoal]

Try clearing the cache and using a VPN

[lavish iris]

I cleaned the cache and I had to turn off my VPN but it looks like it's working now. Thanks

[oak edge]

Lolol vpns either the solution or the issue

[pallid zephyr]

No maintenance compensation this time round ? Has PnS stopped awarding it?

[oak edge]

Last time we got it 2 days late so who knows lol

[shrewd token]

When is pns going to fix the traps

[sullen oxide]

Probably never.

[ionic cove]

Shouldn’t that last reward be a rare revolver box? Just noticed that lol

[past fiber]

☎️Customer service 1-5th May 2024

https://service.37games.com/platform/officialSupport.html

Hi everyone, May 1st is International Labor Day, and the developers will not be available.

During this period (1-5May), players can use this link if they encounter problems that cannot be solved.

[dense patrol]

So I sent a message to support already but i figured I would post here. I play on PC a few months back I started having this issue on my work PC and now it is effecting my home PC and 3 of my 5 accounts are no longer accessible.

When I goto switch accounts to a facebook bound account, the login window never pops up, it automatically logs me into the last account logged in. Not matter how many times I click switch account and try clicking facebook it just logs me back into the last account. Does anyone know a fix for this?

I use google chrome as my default browser and deleted cookies and cache for facebook already. I also verified there was no cookie or site data stored in Microsoft edge for facebook.com. I logged out of all accounts in google chrome and it still keeps auto logging me in.

[jagged basalt]

Hi ,
Someone can explain to me ,how come shield come off ,
I have used 24h shield, after 6h shield gone whit no any reason.

[alpine sparrow]

Apple user, why does the flag capture notification keep popping up when there’s nothing there. Even when the event is over I still have to hit the flag capture to get the notification to clear.

[oak edge]

It's not just an apple user thing we all get it

[alpine sparrow]

Okay. I hate seeing that notifications and it’s so annoying. Thank you!

[finite dirge]

There is a MAJOR issue I discovered. 5star perfect hero enhance cards system. I had 16... used 4 for Hannah now I have 0.

I requested Rob1963 to assist or forward it to the correct team. I am a little angry and extremely upset. I am missing 12 items. My bag now shows 0.

I purchased fuel and coins for Jessie event for this and used 125fuel to get them. I wasted my money if this is not addressed.

[oak edge]

Every Hanna frag is equivalent to 4 perfects each. You had 16 and wanted 4 frags so it used all 16

4:1 ratio for them

[finite dirge]

Ok so is this ratio hero dependant? Ephraim does not have a conversion ratio for example. Is this because of the type of hero perhaps?

[gaunt shoal]

Certain heroes require different amounts of perfect frags for 1 frag

Says in the game

[finite dirge]

Thank you for your reply and answer with photo. 👍

[oak edge]

Ironclaw,eve, the other heros that took resident evil heros active boost place are like this... might be more so just be careful

[undone wind]

How do I contact Cust Svc, I just bought a $50 pack in the game and got ZERO diamonds??

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[rose cloud]

I just had a SIM training battle glitch out on me that Ive never had happen before. I made ONE move and all but Zephyr were killed. Sat there for a second wondering what had happened and then it said LOSE without making another move. Really strange.

[faint spindle]

Lol 😂

[wheat trench]

Anyone else having an issue with Google play purchases?

[nocturne silo]

Yes I just paid for subscription but not received it

[final surge]

On the Dismantle Cores page, it appears to only allow 10 rows to be displayed. Is there a way to sort or filter this page to see the core I want to dismantle, or an alternate way to dismantle it?

[vestal harness]

Gathering rss not registering for daily mission upon return from gathering. I just finished collecting from a lvl6 steel mill tile (full) and once my troops returned back to my HQ there was no steel. None went into my opened rss nor completed the daily. I used Swift Gather and it worked for all the other rss tiles. This is like the 3rd or 4th time this has happened.

It's bad enough when you craft a nano weapons and you accept it but it doesn't register and doesn't appear in the crafted nano weapon inventory...

Both glitches doesn't happen all the time and does it to any type of rss tile and nano weapon crafted...

[elfin trout]

not sure if this has been reported but this has been a recurring bug for me. replying to pms from friends often displays the exact same time stamp on your reply as was on their previous message (there was a 17 minute gap between the bottom 2 messages)

this does not effect regular messages just via the friends interface

[opaque crown]

I have been unable to get into game for almost 2 weeks, the game will not load past the upgrading rss screen. I have hit the fix button and un-installed and reinstalled the game several times and still will not load.

[oak edge]

Have you tried a VPN?

[opaque crown]

I play strictly on my Samsung S23 Ultra. I have tried everything. I have had these issues before and had to wait for major game updates before it would let me in again.

[keen urchin]

Hello, I was creating a tab on my spreadsheet for nanoweapons. The percentage of getting a hero-exclusive weapon is 30%, so if all the percentages from the detail screen are totaled, they should sum to 30%, but instead they are totaling to 31.2%.

The last two heros added, Kajisha and Ray Ramos, added a total of 0.6 each, which would explain the overage. The percentages need to be re-balanced so they once again sum to 30%. 👌

[oak edge]

Or we just leave things the way they are and stop tryna math 😂 (cause pns will never make sense)

[keen urchin]

Programmers and math are like corn flakes and milk..I hate dry corn flakes! 😆

[oak edge]

I'm on a Samsung galaxy I find usually the issue is fixed by a simple restart making sure all cache is cleared checking phone storage and the VPN sonetimes overrides weird stuff and pushes it through.

[keen urchin]

R4, I have those issues with Clash of Clans, one trick I found was to temporarily turn off wifi and then load the game. Something glitchy with the finish of an update perhaps that for whatever reason won't complete via wifi. Has worked every time (knocks on wood)...

[worn berry]

Been seeing a few glitches recently as others have said on daily quests not registering but also on lairs & more annoyingly lost 2 quests on showdown due to them not registering.

[analog atlas]

event description stuck in mandarin

[red kettle]

I've seen this too. It's a display issue only when you enter the message. When you leave the screen, the correct entry time is didplayed on the message summary, and when you go back the correct time the message was entered is displayed, too.

[smoky turtle]

Dear devs, please fix this, if I login to a new device I always get the start a new account thing. Ideally this is fine for new players but I've been here for over 3 years now.... please add on the first screen, "start new" and "switch character" or something along these lines.

[dense patrol]

Umm what?

[slate flume]

Not a bug. Just an event that isn't usually done at this time. 🤣

[dense patrol]

Just double checking weird seeing a February event in may... lol

[slate flume]

Oh I know. I was telling my alliance that I took a nap before reset. I just didn't realize how long of a nap it was. 😥

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[paper raft]

In level 17 of the Core Challenge in the Ruins, the opponent's Troop ATK seems absurdly high. It is at 950.06%, whereas the Troop DEF and Troop HP are at 152.01%, which seems like a more reasonable value for floor 17. Is this intended?

[stray ibex]

The Marlow challenge gives you a 12 hour timer. If you click on the information button it says 24 hours. Which I was banking on as that would put me after next reset

[red kettle]

Zombie lair reports are not displaying all participants on the summary report. If you go into the "compare" report screen, all participants are listed.

[turbid echo]

After the last update in HOSPITAL the available rss are shown wrong (iOS). Thus the slider to heal troops is on 0 and needs to be set manually

[gaunt shoal]

It will always start at zero now. Part of the update. As well when you heal for showdown you don’t have to keep clearing and resetting the amount to heal. It sticks to the beginning amount

[turbid echo]

🙏

[alpine sparrow]

Did anyone’s iPhone icon change to this today?

[gaunt shoal]

Everyone’s

[wheat sonnet]

Opened over 20k in diamond boxes but this alliance showdown challenge still shows me at 0... 😡

[oak edge]

That's gaining diamonds from buying packs👀

[wheat sonnet]

No, It started with 6k and I opened 6k boxes and it changed to 10k..

Then it never showed any more progress no matter how much I opened - which wasn't exactly 10k at a time so it shouldn't be showing 0

[oak edge]

What boxes are you opening?

[wheat sonnet]

Diamond boxes from my bag

[oak edge]

That's your issue. You have to spend money for that quest. Like I've already said

[wheat sonnet]

Why did the first 6k work? I didn't spend money

[oak edge]

What do you mean 6k?

Diamond consume and gain diamonds via packs have the same symbol in the 240 quests

[gaunt shoal]

“Via packs”. There are other quests that are consume. Exactly like she said

[wheat sonnet]

The quest had two levels, first 6k diamonds then 10k. I opened boxes in my bag and it completed the first level of the quest.

[gaunt shoal]

There are no quests with two levels

I just woke up to continue this conversation lol

[sullen oxide]

None of that statement is based on facts

[wheat sonnet]

All I know is when I started the quest it had a 2 in the upper right hand corner of the quest marker, and it said gain 6k diamonds via packs. So I opened enough boxes to get 6k from my bag, and then it changed to 10k...

And I for sure am not spending money on this game. So I canceled the quest after posting and being called a liar.

[gaunt shoal]

Gained via packs can only be completed with purchasing packs from the mall with money

[wheat sonnet]

It probably should have said "purchase diamond packs" - - but in any case, it started with a goal of 6k diamonds, and i completed that via items in my bag. With no reason at that time to screenshot anything.

[gaunt shoal]

We can go back and forth but here’s a list of all quests you can do

#⚔alliance-showdown message

[sullen oxide]

There is no quest, either spending or buying diamonds, for 6k diamonds

And the only “packs” are purchased, not opened.

[woven scarab]

When running lairs, I should still be getting tissue to the holiday event correct? It stopped rewarding me with tissue at 2100 last night and I just when I realized I wasnt moving looking at the event.

[oak edge]

Did you get all daily 50?

[woven scarab]

That might whats up. Appreciate it

[oak edge]

You are welcome. Its 4 per big lair(29+) meaning 12 normals and a level 7 worth per day. So most likely could be it

[woven scarab]

Yea, I plowed through level 48s and dont get anymore so I was trying to see what was going on.

[flat charm]

Neuer Bug. Der Übersetzer schreibt jetzt alles auf russisch. Obwohl die allianz und Konto Sprache Deutsch ist

[near cypress]

I have noticed the in-game translator keeps translating into the wrong language, ie:
Russian -> German
German -> Spanish
This is a new issue to me, is this already a known bug following the recent update?

[oak edge]

Translator being wrong and messy isn't anything new. It's always been a bit off. Reason if I know the language I'll screenshot and put it through Google translate its sometimes makes way more sense.

[near cypress]

Yeah it’s nothing new to me that it sucks, but I’ve never had it translate into the completely wrong language until the recent update - previously it was manageable🥲 just another thing I have to live with then?

[oak edge]

Unfortunately yes lol I've seen it go all sorts of wrong before

[trim violet]

hello

[rugged grail]

Is there a bug with Flag Capture last match? These look different:

Looking at the 7/20 lane being in a different spot

[oak edge]

You obviously didn't read the photo on the right. It says their set up last match. Doesn't mean it'll be the same

[distant loom]

Hey...i have a problem with game
When I open the game, it opens at hq Level 1

Is there a glitch?
I deleted the game and re-downloaded it but it didn't work

[oak edge]

Did you try getting into setting to switch accounts?

[distant loom]

Yes, I tried

I tried via email and Twitter
and
I tried more than one game account

[distant loom]

[sullen oxide]

Why do all your icons look weird? And looks like it started you in a state that doesn’t exist (9999).

[distant loom]

😐 idk

[sullen oxide]

What happens when you go to settings-account-user centre- switch account?

[distant loom]

The account will switched but also goes to hq level 1

[distant loom]

Every account I switch to gives me the same thing, whether via email or Twitter

[sullen oxide]

Hmm. Will need to contact CS. Try to include as much information as possible. Email will let you add more information

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[distant loom]

I will try
Thanks 😊

[rugged grail]

I get that part. But both photos are of the last match. They are the blue team in the first screenshot, which is of Round 2. We are playing them in Round 3, where the second screenshot is coming from.

[rustic moon]

I just got my 3rd reward, the reward didn't come right. At least the stamina definitely didn't come

[gaunt shoal]

How many were you expecting you only get 1

[balmy gyro]

No longer able to use pns on dual app. I have multiple accounts and used to play all accounts simultaneously on mobile. Now seems like there's some issue when I use pns on dual app. It no longer allows you to login

[gaunt shoal]

Not sure what duel app is. But what are your log ins

[balmy gyro]

Dual app is where you can have multiple PNS apps installed on mobile. In case of you have 3 different email ID's with 3 different hq's you can use all of them in a single mobile. I have been using all 3 accounts past 2 years. Instead of switching every time to other account you can use all 3 accounts simultaneously

[karmic niche]

For this new AP event …

[slate flume]

I encounter this bug whenever I start the game up in landscape mode and rotate my phone while it's starting. It then smushes everything to the top of the screen and I'm forced to restart 😑. Irritating. I know. It's been reported before and can add to my reports again.

[thorny sun]

Red dot won't go away on rankings

[balmy gyro]

Windows version is stuck at 55%

Tried Fix Game - didn't work
Tried re-installing latest windows version. Still stuck at 55%

[craggy pond]

55% is mostly a connection issue 🙈

[thorny sun]

Try running as admin? Think that might have helped me in the past

[balmy gyro]

Connection is fine

[midnight spade]

What's wrong with the Master Trainer package? It increased my capacity by 300 instead of 1800. Anyone else have this issue?

[gaunt shoal]

The 300 is the “set” stat. Not 300 each

[vast dome]

Where has my daily login box gone? CS just ask to “fix game” but that’s doesn’t help. Will I lose my consecutive log in days?

[oak edge]

#🩹patch-notes

[vast dome]

Ah yes, number 6, I missed that!! Why didn’t CS tell me that on my ticket then? SMH….

[tiny lichen]

What happened to 30 days build queue that we were able to buy using 3k diamonds? Other options are also gone as I see, we can only extend 2 days only for 250 diamonds now. I don't see any info in this channel as I searched keywords like "queue" and "build". I assume it's a bug since nothing about it in patch notes so I'm posting here

[gritty thistle]

Can anyone help, I don’t have the ability to redeem gift codes…..

[oak edge]

Assuming you are apple... pins of #🎁gift-codes or go into the notice board

[gritty thistle]

Yes, apple

[cunning vortex]

I have collected econ/mil 3 times but I haven't received a single point for it. Does anyone know why?

[oak edge]

You need to go to your bag and open it

[cunning vortex]

Thank you! I've never used them from my bag that way - i just collected them. I'm always grateful to learn something new

[fleet venture]

Every time I try to use a golden hammer it just says "Incorrect parameter"

Yesterday after installing the game it wouldn't even let me buy the 2D hammer for 250 diamonds until I did the Fix Game thing. Still won't let me use the hammers though

[distant plinth]

We cant let go in the other state

[surreal helm]

Same here. Not working just takes back to home state.

[flint scroll]

Our Alliance too. But we got visitors from other states

[surreal helm]

Yeah seems to have worked for the odd few but not the majority 🙄

[distant plinth]

They used the searching option maybe

[edgy cape]

It worked for the first two states I went in, then went all kaput. I should have stayed put 🤣

[distant plinth]

<@&742285797725569104>

[edgy musk]

Same here not able to enter to another states

[craggy pond]

Please report to CS, i will forward it as well

[terse quail]

Same in 628

[edgy cape]

Valiant tab still not working but you can Go through the coords at the top of the map and war relocate.

[craggy pond]

#❗status-update message about valiant

[tardy ether]

Vilant tap doesn't work, we can't join in other states

[valid vortex]

Yeah I hit my own state thinking it had ported me
To the state I tried to attack they better compensate myself and the two players in my own server I smacked

[craggy pond]

#❗status-update message
Updated

[craggy pond]

Valiant Conquest

1. We noticed and heard you about the Bug of not being able to switch to opponents states and forwarded it. Please report that to CS. 🍀✨️
2. Same state warning for attacks seems to not work/or have struggles. We also have forwarded that, please report to CS as well 🍀✨️

Hints to still fly to an opponents state:

• Ask someone who was able to port to post coordinates - click on them and use it to teleport
• click manuelly on World map on one of your opponents states and relocate there instead of using event page

in case we get Update about the reported Bugs we will post it into #❗status-update

[rustic moon]

I cannot relocate to other state in Valiant and I getting no rewards for troops

Tapping buttons does nothing, I wasted relocates ending in same state. Only bookmarks work. While I was messing with it one of my accounts got burnt.

[past fiber]

See the post above please

[sudden bison]

Have to port like you're immigrating

[rustic moon]

Reporting to CS failing to compress video, so that is broken as well

[pliant pecan]

Word map térkép, Földgömb megnyomása, az Állam kiválasztása. Így oda lehet menni a kiválasztott Államba.
A játék Hiba miatt sok játékos másképpen nem tud átmenni másik Államba.

[past fiber]

☝🏻

[summer flare]

Same issues, people attacking each other by accident in their own server now. Thanks for the update!

[strange tulip]

same here in state 42 , we can’t relocate, just goes straight to our hub

[craggy pond]

Valiant Conquest

1. We noticed and heard you about the Bug of not being able to switch to opponents states and forwarded it. Please report that to CS. 🍀✨️
2. Same state warning for attacks seems to not work/or have struggles. We also have forwarded that, please report to CS as well 🍀✨️

Hints to still fly to an opponents state:

• Ask someone who was able to port to post coordinates - click on them and use it to teleport
• click manuelly on World map on one of your opponents states and relocate there instead of using event page

in case we get Update about the reported Bugs we will post it into #❗status-update

[dim helm]

Valiant is taking place and my alliance (DAS) in state 417 we can’t move to other states to hunt or gather and several of our shields failed and we lost valuable resources and troops . This is a nightmare how will this be fixed My shield failed and I lost enough rss to build a lvl 32 wall and most of my troops and I can’t transfer to other states to collect rss or hunt please tell me how you are going to fix this glitch after the update

[craggy pond]

You need to have a look which states you have matched with, then go on map view and chose one of the states on the state list and post manually (instead of event window)

[sullen oxide]

The issue with VC Relocates appears to be fixed with the recent small patch.
Restart the game and you should have no further issues.

[uncut knoll]

Any word on compensation/reversal for intrastate battles that happened in every state?

[gaunt shoal]

The word is nothing yet

[sullen oxide]

You would need to contact CS directly and make efforts for compensation

[gilded carbon]

Contacting CS is a nightmare now.
It won’t accept my account number and having to re input info every time I have to come out to find info….it’s a pain tbh

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

Option 4 | Website
Service.37games.com
You will need your state number.

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[uncut knoll]

There's no way CS can handle the individual cases for an event of this scale

[craggy pond]

If ingame CS doesnt work there are some other ways to contact CS 🍀✨️

[cosmic beacon]

Je n'ai pas la traduction en français

J'avoue que ça m'énerve de ne pas pouvoir attaquer un autre état j'ai besoin de ressources pour UP mon QG 😭

Et j'ai ma fierté je ne veux pas demander à ma team de m'aider !!! Comment ça se fait que tout le monde n'ait pas le même bug???

[sullen oxide]

Le bug est corrige maintenant

[cosmic beacon]

C'est cool mais je n'ai plus de troupes...

Et pas assez d'accélération pour pouvoir attaquer correctement

Tout ça est fait exprès pour nous faire CB pfff ca me gave et je ne vais pas cb à cause de LEUR BUG

Et même si ils envoient compensation ça ne sera jamais à la hauteur de mes pertes

[gaunt shoal]

Submit a ticket to customer service. With screenshots of everything that you lost

[cosmic beacon]

Ils ne font pas la distinction entre ceux qui ont eu des pertes ou non...

[regal hawk]

What's the answer for the players that lost rss and troops because of this glitch? We have a bunch that are out.
I'd like to see more than "100 diamonds and 5 5 min speed ups" as that's a joke and I have members talking about quitting

[gaunt shoal]

Every e needs to submit tickets to CS

ways you can contact them

You can
1: Send a PM to Puzzles & Survival Facebook fan page (https://www.facebook.com/PnS.37Games)
2: Email: [e-mail]
3. Contact support in game

[craggy pond]

Please report to CS with screenshots of the battle report and explain the situation

[regal hawk]

Can they expect PNS to actually pay out?

This wouldn't be the first time a bug happened in VC and the people who suffered paid the full price and got nothing back. seems like a good way to try and force players to spend money.....

[uncut knoll]

It's a good way to kill the playerbase

[gaunt shoal]

Instead of arguing. Put in tickets for compensation. There’s a reason mod is being directed to have you do this

[oak edge]

We won't know unless yall follow the mods directions

[regal hawk]

We will be. Thanks. Wasn't arguing, I'm asking a valid question, as this isn't the first time we've seen a glitch that the player is on the hook for. I will report back what they say.

[uncut knoll]

This was an issue that affected multiple players in each and every 700+ states. It's inconceivable to me that the solution is to have a human manually extract relevant data from screenshots and compensate on a case-by-case basis. How would this not backlog the CS queue for weeks? Why not just query the backend database for all intrastate battles during this timeframe?

[oak edge]

Remember mods are players too all they can do is report a problem and direct you on info to do.

[uncut knoll]

I know. I'm just wondering if "contact CS with screenshots" is a suggestion by mods or the actual instruction relayed from devs

I'd be very disappointed if it's the latter

[craggy pond]

We've got told to send Players to CS and them to explain what happend, so i do that. More i cant promise what will happen then

So its not mod related suggestion, i just forward what we've got told to do

If you got attacked from same state member during the Bug periode send that to CS and add a Screenshot of the battle report

[uncut knoll]

Thanks for your hard work managing this community. Just wanted to point out the absurdity of this situation, and if you could relay that in the other direction that would be much appreciated.

[craggy pond]

I try my best to spread what we get as informations and to help everyone as much as i can, like all other mods as well, thank you for your Kind words ❣️
I will forward your view what you posted above 🍀✨️

[summer sonnet]

Cs will ask for screen shots. Then when you provide that and more. They will do nothing.

[silver cypress]

Can anyone clarify how long the 'bug' during today's valiant lasted? So we can differentiate between accidents caused by the bug and accidents caused by inattentive players, thanks.

[sullen oxide]

It was fixed about 3 hours after VC start

[silver cypress]

Thank you, 😊

[astral shoal]

You might get a 100 diamond box sheesh🤣

[summer sonnet]

Doubt it.
More like; maybe you should spend more to be stronger valued player.
Please rate our service below. 🙏

[astral shoal]

🤣🤣🤣🤣 I'm dead

[late flume]

Our members Shield dropping unexpectedly. And one good member has to quit the game when hes got 19hrs shield left and got attacked and lost too much RSS when he got on.

[surreal drum]

I press "End Challenge" in Sim tiles when I concede, but when I hit train again, it pops me back into the Sim tiles again that I just gave up on. I have to press quit in order to finally get out of it. This is an extra step.

Pressing "End Challenge" should be the quit option.

[oak edge]

It's not a bug the confirm button to you want to end it is not on the normal side. I've hit cancel 8 times before I realized where the confirm button was lol

[halcyon lantern]

I was not personally affected by the bug that affected flight during the beginning of Valiant, but there are SO MANY who were... active, engaged, everyday players who may be driven from the game due to huge losses. I am posting here to ask PNS to consider how to remedy this situation in a fair way to all... QUICKLY, or they will be gone. Thanks for reading.

[oak edge]

#🔥game-general message this is a screenshot recently shared

[regal hawk]

Follow the steps provided. PNS has already contacted my player that filed a ticket, with screen shots of the battle reports, and is getting his troops back.

[cunning vortex]

Hi! I just purchased 6 stamina capsules but it only gave me 5. Any suggestions because contacting CS never helps - they really don't seem to care about glitches or helping to solve problems. 😦 Or did I read this wrong?

[unkempt magnet]

I thought once you bought the six pack, the offer changes to a 10 pack, not offer for a second 6. Did your purchase maybe not go through? 🤔

[gaunt shoal]

I think saskguy is right. Check your transaction history to see if it went through

[past fiber]

Anything that has to do with transactions is run only by CS, they answer best via email. And like that guys said, check your transaction history.

[cunning vortex]

Ok, it was my mistake. I really appreciate you guys helping - I feel much better now!! Thank you!! ❤️❤️

[ornate coral]

@fallabeHello
This valiant was a nightmare for me and for my people from my state because I use teleport to other state like usually but teleported in my state and I belive I was alredy in other state and I attacked some of my people. How is possible to recover my damage and also my friends from ?

I referred to what can PNS do to solve this problem.

[craggy pond]

Hey, those battle reports needs to get send to CS with explaining the situation, best would be those you attacked will reach out to CS.

They need to add the battle records so CS has an overview of the damage

[ornate coral]

Ok, thanks

[paper raft]

The "Don't show again" checkbox on the popup asking us to sign up for the newsletter does not work. I have checked that box countless times, but the popup keeps coming back. I even signed up for the stupid newsletter that I don't actually want, not for the rewards, but to make the popup go away. That didn't work either. Still get the popup, despite being signed up for it already and despite indicating that I don't want to see that popup.

[feral sand]

What do you do if PNS says no troops were lost when millions were actually lost?

[sullen oxide]

Resubmit copies of the battlelogs showing attacks from in state players. Note that the issue was only the first 3 hours of VC.

[uneven cliff]

I had an update notice that kicked me out of alliance trial. After some seconds. I could rejoin, but the fight was lost with only few points. Is there any way of getting compensation? I usually compete for first place to at least top10, so that is really an annoying issue for me.

[hasty spire]

The constant... YES CONSTANT buffering since the last update is ridiculous. I have NEVER seen the game this bad before.

[ashen oak]

你好

我需要遊戲公司的幫助！
因為我當時以為我轉換了國家，所以我很快速的攻擊，結果打到都是自己的國家，最後我的國家很不留情地攻擊我，
我根本不知道發生了什麼事情我需要遊戲公司幫忙，我希望你們能夠補償那時候的缺失，就是每個人的損失，再烦回覆我⋯
因為他們要我立即離開國家，但我當時真的不知道發生什麼事情，請你們幫助我，謝謝。

[vagrant oriole]

必須通過客服 （在遊戲裡的 設置>幫助>聯繫客服), 然後向他們解釋, 也把你的戰報都在那裡上載, 工作人員是說會補償但具體怎麼補-這個我不是很清楚.
那些被你攻擊的玩家也盡量把戰報發給客服 讓他們處理

[ashen oak]

我已經延續填寫三次表格，到最後傳送圖片的時候都當機

[vagrant oriole]

你可以嘗試發電郵至[e-mail]
或使用他們的臉書
工作人員很少看這裡的, 所以貼這裡他們不會看到的

[ashen oak]

好的謝謝

[woven shard]

Не могу написать в техподдержку пишет нет аккаунта,что делать?

[ashen oak]

明天會沒辦法轉嗎，我用了一個小時都是失敗的，如果這樣的話，我明天就直接投訴蘋果系統

[vagrant oriole]

你可以先聯繫客服再慢慢少許上傳. 可能一次上傳多張會失靈吧，一般遊戲聯繫蘋果只有退款部份，其他時候也只是繞一圈.

[ashen oak]

Hello, I have officially sent the email to him today. I don’t know if he has received it.

[e-mail]

[rustic timber]

Other's cap at 15 attempts, mine caps at 1

[uncut knoll]

I just did a full game reinstall on my PC and it's still stuck on this screen after login

[oak edge]

You try a VPN? Maybe something sticky. Maybe you have a vpn on and it's causing issues lol

[uncut knoll]

no VPN, but it did take me like 10 tries to download all the updates after a fresh install

[grand mantle]

Trying to submit a ticket to CS and it will not let me select the time the event occurred so I can’t submit ticket.

[gaunt shoal]

Mine is also at 1

[wise hawk]

yup i got the same problem on PC and Mobile... thought it was working again.. but nope. it's not. on the phone it always get stuck at 55% on the PC i can't even open the app it stays white. tried everything.... it was working in the morning but after i woke up it's not working anymore.

[past fiber]

Написать им на имейл: [e-mail]

[gaunt shoal]

55% indicates is an issue on your side. Clear you cache. Go airplane mode for 30 ish seconds and or use a VPN

[past fiber]

Better to write them an email to [e-mail]

[oak edge]

They keep ignoring my VPN recommendation xD I've told both of them

[wise hawk]

yeah because i don't see a reason to use a VPN for a mobile game. :/

[oak edge]

I mean I've had to do it for other games if you wanna play take the steps the community gives you. cs gives the same responses

[wise hawk]

already did, cleared the cache, turned of my router for 30min, checked my router if anything is blocked, deleted the game and installed it new, rebooted my phone. nothing worked

[gaunt shoal]

Then vpn

[wise hawk]

all good and i'm thankful for your help mate ❤️ but it seems odd. it worked like 2 years without it

[oak edge]

Mine was the same way. Since it's an overseas game any place can abruptly be blocked

[wise hawk]

ahhh ok that would make sense actually 🤔 thats a very great point

it's also the first time i have some kind of issues with the game 😂 that's why i'm a little bit confused... will look for a VPN if it's not working in a few hours. but i still have hope. thank you for the help @oak edge and @gaunt shoal

[mossy minnow]

What if it's on the desktop version, what should I do then? it only happened today

[vagrant oriole]

Though 55% on pc might be different issue, still, try the same thing, try airplane mode first. If fail try restart your router and hopefully you have a dynamic ip plan which will usually reassign you a new ip. If it fail, try a free vpn, probably try different regions in the vpn if there's such a option.

[oak edge]

Try the VPN. I had the same thing on my pc and it did the trick. 55% is the same phone or desktop

[mossy minnow]

Just reinstalled it, it's slowly updating all the files within now, not very happy with this, worked fine last night.

Yes I'm on dynamic IP, I've got a multi router setup at home too, weird one, but which do I reset first?

Currently going through this phase, it does drop and gotta reset every now and again, but hoping for the best

[daring acorn]

Hi, I also encountered the same problem.
I reset my phone and it's still the same.

[rugged plank]

No any update just waste time. Did means just delete the game now???

[daring acorn]

I hope it will be okay before Break Loose ends. 😢

Or extend Break Loose deadline for us? 😆

[regal apex]

same issue encountered

[sleek otter]

I dont think the problem is in my phone

[rugged plank]

Game support team request rest the game and gave time now on discord too ...

[willow nexus]

Is anyone able to enter the app, I am still getting above error

[mossy minnow]

Refresh/reinstalled a couple of times before it finally sorted itself out

[daring acorn]

Just in time for Break Loose. 😌 😂

I want Leah frags than bug compensation.

What could have been the problem? I deleted several mobile apps to free up some space. 😅

[willow nexus]

Not working for me even after reinstalling..

[mossy minnow]

It kept crashing a couple of times on me, says "failed to update" but just keep going at it, hitting "try again", I thought it was my Wifi at first, so I tried hotspotting myself with my mobile, didn't make a difference, I reckon its just traffic between server and us, too much noise in between

[elder depot]

The tube game level 6 shows non revealed colours. If you reset level 6 it resets the whole board and puts new ? on all tubes below the top.

I reset it twice and it went back to this every time.

[ruby crest]

Is there a problem with the Ace Commander points? On the Phase Points tab I am showing 2,419,600 points and on the Phase Rank tab is showing 1,558,400 points.

[snow oasis]

I'm guessing there is a problem with phase rank on ace?

[gaunt shoal]

Refreshes every hour. For the phase rank. Not always instant

[rustic moon]

I love a game that acts like an entitle sugar baby not do their part. 😒

[daring acorn]

There's something wrong with the HQ update. I don't have any HQ 5.

[sullen oxide]

That is just a discord server setting rating how much you talk here.

[daring acorn]

Ahh, I see. Okay 👍

[spice birch]

is someone else having problems when game keeps loading? Everytime you click something its keeps getting disconnected for a few seconds.. its kinda frustrating.. just checked my internet speed and its not the problem. 😰

[regal basin]

👋🏻 hello,
Has anyone received an answer from C.S about the Valiant bug or did anyone get his troops back?

[past fiber]

Try to clear cashe and reload game.

[past fiber]

CS has been answering players and sending them resources. It is all very individual. So if the haven’t got back to you, please contact them again.

[steady fjord]

Worst support team. They suggesting to use emulator.

They know this issue is happening to everyone, but still acting like "i only had this issue so better try other option". They are not admitting their mistake or talking about when it going to reslove. 😤

When i try to install different location than default (appdat\roaming), it is working first time(but not fully functional) , when i close and reopen. It is failing to load, need to uninstall and install again. I did try more than 20 times access support page so that they may get application logs.

[halcyon cypress]

В тесте Фокс ошибка при ответе на вопрос: что прочнее, железо или бронза. В тесте ответ: железо, но по факту бронза прочнее железа. Это сталь прочнее бронзы, но железо =/= сталь.

В истории Маркуса опечатка: "...в этот рудное время..."

[minor elm]

Is there another issue with Twitter and logging in? I can’t get logged in.

[weak obsidian]

I’m also having twitter issue

[rigid hedge]

I am having the same issue 😒

[minor elm]

Missing clash

[strong burrow]

It has been announced that twitter is unsafe and you should bind your accounts to another option, that said, hope it comes back soon

[minor elm]

Yea I didn’t have another account to bind it too 😂 guess I’ll figure out one

[sullen oxide]

You should be able to use a PC and still use twitter and then add another option to back up

[north barn]

C’est quand même grave qu’un jeu, que les développeurs où nous payons autant ne soient pas capables de stabiliser leur connexion !!! Inadmissible !!

[rigid hedge]

What if you don’t own a PC? Is there another way?

[sullen oxide]

A slower way will be to contact CS and have them add a secondary bind, but that will likely take a couple days.

[rigid hedge]

I contacted them already but of course I don’t have the account details other than the email address and Twitter account 🤦🏻‍♀️

[weak obsidian]

I tried a PC and am still having trouble logging in 😅

[gaunt shoal]

Because twitter is down itself. Will have to wait

[north barn]

Twitter is not down, I can connect on it

This is again a game issue , again and again like murder with a spoon

[oak edge]

Most the Twitter issues are the browser. #📄bulletin-notes message They have acknowledged not to use twitter

[gaunt shoal]

Twitter is having issues right now. It’s slowly coming down

[elfin schooner]

Can’t access my account on Twitter and it’s almost reset

[north barn]

Strange 😳

[pliant plover]

My actual twitter account is working properly but can’t log on to game using twitter. Bye bye unclaimed rewards 😂

[wicked nebula]

same here

[balmy kelp]

Where do I go to complain about X aka Twitter and 37 Games API being screwed up??

[gusty tusk]

Me too

[rigid hedge]

Can we at least shield the accounts since there are a bunch sitting in the mud for WK?????

[oak edge]

1. Twitter is actually down
   2.PnS has addressed the api issue and you technically shouldn't be relying on it as a stable bind

[gaunt shoal]

Over a year ago pns announced to not use twitter as a binder for this reason. Unfortunately they never removed it from the binds

[pliant plover]

Yes but it’s kinda hard not to use twitter when I already use apple, game center, vk, and facebook for my alts 😂
Got no google option on my iphone 😞.

[spice plover]

I've been trying for weeks to bind my account somewhere else and the game just isn't letting me.

[balmy kelp]

Amen…don’t offer it if it’s not reliable

[rich ore]

Has anyone heard from technical support at all on this?

[wicked nebula]

nope

[sullen oxide]

CS wont reply for several hours.

[wicked nebula]

It would be good if the game allowed you to just use an email address and password to login

[rustic moon]

This is such bull

[gaunt shoal]

If that. Since it’s weekend party time

[gaunt shoal]

If you have android you can bind to gmail. And Apple can use apple log in

[somber nacelle]

This won’t be good for WK if folks can’t log in 😭

[rich ore]

If it was valiant weekend there would be a riot…

[lapis stream]

Hopefully they get this issue fixed quickly

[wicked nebula]

Kazumi - doesn't help you if you can't login first

and because i'm not logged in - i have no way of tracxking my support ticket either. It's just great

[oak edge]

Unfortunately not something PnS can fix since twitters still having problems.

CS for pns is also not 24/7 and don't typically work on weekends if you need to change binds

[wicked nebula]

exavtly why they should allow generic email address password!

[oak edge]

My email is hooked to mine but I'm lucky and have android. If yall get in make sure to add binds like facebook/gmail/apple

[sullen oxide]

Third party identity verification is a secure and industry established way to access an account and confirm ownership

[gaunt shoal]

Honestly should be putting in tickets to twitter. The issue is there

[rustic moon]

All the money this game makes. Fix your shit

[brazen viper]

So I guess I’m not the only one who cannot gain access to my account linked to my twitter account…. Seriously PNS

[oak edge]

It's not PnS fault. It's a Twitter issue

[slate anvil]

But seems like nobody is trying to fix it. Half of the players won’t participate in wasteland and the compensation will be 200 diamonds 😝

[gaunt shoal]

Have you tried contacting twitter, where the issue is

[slate anvil]

No. They helped someone to enter the game?

[gaunt shoal]

That’s where the issue lies. Not with pns

[slate anvil]

I am fully understand that. But PNS should contact them also as they now that half of the players can’t enter their accs. Am I not right?

[craggy pond]

Actually has PnS warned a year ago that player should not only bind to Twitter since they changed API
#📄bulletin-notes message

[slate anvil]

Is it the reason not to fix the problem?

[cyan walrus]

yeah but it's been working fine for over 5 months now

[weak obsidian]

And why would they keep a broken site as an option to bind to? How would new users know to a whole year back?

[slate anvil]

This problem with twitter access is already for 12 hours. This time is not enough to do something?

[cyan walrus]

They'll do something when they start seeing revenue loss from the X(twitter) login users

[craggy pond]

Actually PnS cant do something when its Twitter caused, only to reach out and try

[slate anvil]

And? Have pns reached twitter at least? As there is absolutely no info! So like all should come here to know anything. If they will ever have their accs back

[hot bramble]

And I m only crying for the march I spend money on and won’t be able to claim. Don’t care of wk rn .. what a bunch of fukers

[craggy pond]

Mods are actually just players, we dont have more informations yet

[wicked nebula]

so they are solving it onmobile devices.... but not on windows?

[slate anvil]

I understand that. But guys u receive money for our donations during WLs also

[craggy pond]

#❗status-update message
I will Update there in case we hear back from captains

[slate anvil]

And 12 hours!!!!! Is enough to do something or to tell something to the players!

[craggy pond]

We cant do more then to report it to the captains, its not on us that there havent been any official statement

[gaunt shoal]

Pns can reach out to twitter. Absolutely. But doesn’t make twitter fix the problem any faster. Something’s take time.

[slate anvil]

One had to reach twitter when they knew about the problem. But seems like no one cares

[craggy pond]

I understand fully the frustration, im so sorry you cant get in game. I have switched my bound from Twitter to Gmail luckily. Once you get into game i suggest you to do the same

[wicked nebula]

not helpful if you can't get into the game - and windows forces regular re-logins every few hours with X

[craggy pond]

Please, once you get in game i suggest you switch the bound to something else

[wicked nebula]

they need to allow username and password login

[craggy pond]

I cant help with the actual situation, we reported it and i just tried another time to reach officials, but its weekend and they might have off already

[wicked nebula]

they seem to be helping mobile users to do something but not windows.

[hot bramble]

They don’t

And why not working on week ends when you can have access to the game 24/7? Assistance should be here too on week ends

[craggy pond]

The most trouble on it is, that this trouble is Twitter caused, and PnS cant do anything when Twitter is not

[hot bramble]

Yeah you re right, venting here is useless anyways

[wicked nebula]

except to highlight the Disparity - don't be a windows user - if they are helping mobile users with a recovery method but not windows users

[craggy pond]

Please vent out, im not about to stop you. I tried to explain

✨️🍀

[hot bramble]

I m a mobile user and I can’t see no help. Not now at least

[craggy pond]

Its close to WK, some events run... to be not able to get in game such a long time makes frustrated, i will listen to that and be here ✨️🍀

[wicked nebula]

I can see clans posting screenshots of recovery options

[hot bramble]

Arghhh i m never at the right place!

[craggy pond]

I just saw suggestions to reach out to CS and ask them to bound the account on another option

🍀✨️

[slate anvil]

It doesn’t help now. As u told it’s close to WK

[wicked nebula]

from another player - not me - cause I'm on windows

[hot bramble]

That! But they do not work on week ends..

[hot bramble]

Imma try thanks

[slate anvil]

I haven’t got such notification

[craggy pond]

Thank you for sharing! Thats helpful

[wicked nebula]

THat message was on android

[hot bramble]

Stupid rotten apple

[craggy pond]

Please delete that again, it shows your UID

[gaunt shoal]

https://tenor.com/view/spongebob-patrick-star-noted-notes-gif-26231953

[slate anvil]

But not on iPhone

[hot bramble]

Ooops

[wicked nebula]

most annoyingly - I have backed HOF from round 1 and I can't spend my winnings

[craggy pond]

Some reported they get into game with Twitter, check if you have the actual version of the game on your phone/computer and try it

In case you get in, be safe - chose another Backup Option to bind on as well

[wicked nebula]

if you don't dp googler or facebook you asre pretty SOL.

[polar birch]

So cs/ devs cant redirect our logins to another platform if we reached out to them? I missed clash yesterday

[wicked nebula]

IO can't even install X on bluestacks to try that

[craggy pond]

It shows your UID, please delete it 🙈

[amber granite]

you are right, thank you. I hadn't paid attention😅

[slate anvil]

No idea how it works but I am not among that players who loved

[wicked nebula]

ok - so I installed Bluestacks - Android 11 - then X and then was able to login on X via Bluestacks..

[slim stump]

Can’t log in from Twitter help

[polar birch]

None of us can 😔

[weak obsidian]

The response to my ticket

[slate anvil]

The same

I don’t have old acc that I don’t use

[tired mica]

So does that mean they will put the lost account on the new or unused one?

[slate anvil]

Yes

But as I can understand they are not going to fix that problem fast

[granite ore]

😒😒😒

[rich ore]

Same here. I created a new acct today and told them to override the new one with the one i need. Waiting…

[flint lodge]

CS hasn’t even responded to my ticket… nor have we been given any kind of update since the one that said they are working on it.

[naive hound]

Can they at least shield the accounts until it’s fixed?

[oak edge]

CS isn't 24/7 most likely won't even hear anything till the weekend is over

[brazen viper]

This is twice I’ve dealt with this problem before. It takes a long while to fix. I’ve tried several times to bind my X linked account to something else tons of times and it never works, I’ve unbound others to get bind X to and still can’t..

[oak edge]

Unfortunately it's not something PnS can fix. Besides the fact of messaging them to get sonething else binded. They have acknowledged not to use Twitter but unfortunately haven't put update messages out to remind folks. They are also too lazy to remove it as a bind. Some have been able to get on.

[weak obsidian]

I was just able to log in through twitter, didn’t need to deal with overwriting

[rain merlin]

I’ve gained access again 👍🏻

[green marlin]

You do?

Still not working for me.

[polar birch]

Still nothing for me. It’s been 24 hrs now 😦

[somber nacelle]

My login is working now! Check yours guys

[rain merlin]

Yes, all good.

[dire tundra]

Nope. Still no request token

[oak edge]

For those getting in Get a facebook/Apple/Gmail bind or something as a bonus bind

[green marlin]

Finally works for me too.

[polar birch]

I am in, finally!

[brazen viper]

Tried several different times different ways. Won’t work.

[shell jackal]

My rally troops got downsized by 10k

[naive hound]

How do you you bind to another login? I finally got on my account but won’t let me bind it to another login or unbind it

[oak edge]

User Center is how you add binds. It's in more>settings>account>user center

[naive hound]

I tried and won’t let me, I get a message saying it has already been bound before

[oak edge]

That means the account you are trying to bind you can't use then

[gaunt shoal]

Did you change talents

[signal hemlock]

I got attacked from someone in my own state during vc and I doesn’t let me enter a ticket to get my troops back there was a glitch. Can someone help🙁

[sullen oxide]

Why can’t you enter a ticket? Don’t use the quick ticket, go to My Tickets (top right corner) and chose New Ticket

[signal hemlock]

Ah, yes I did do that the 100th time of getting frustrated.. lol

I haven’t heard back, I posted it yesterday.

Ok I heard back from them I will get my soldiers back😭😭😭

[waxen bramble]

hi i'm trying to submit a ticket yesterday marlowe's test disapeared with 5 hours left on the timer but not letting me submit without photo's or videos (not sure how to submit something that disapeared)

[slate anvil]

well, thanks for fixing twitter problem, but no fc this time 😩 ahaha and no 200 diamonds 🤣

[snow oasis]

Most of the points I had much earlier on

[turbid sorrel]

Hi. This is the 2nd time I answer a survey and I don't get the rewards (which aren't much but still) after submitting my u/n and state.

[rigid hedge]

Thanks for fixing Twitter but now it’s down again?? Just takes me to the Twitter feed 😕

[oak edge]

PnS doesn't have anything to do with Twitter working and not working. You shouldn't necessarily be using Twitter as a bind.

[rigid hedge]

Agreed but it won’t let me bind to anything else and CS doesn’t have an answer for that.

[gaunt shoal]

What does it say when you try to bind to something else

[lament quarry]

Same, that happens to me whenever i switch accounts.😓 unable to open my other account.🤦🏻‍♀️

[polar terrace]

Was this ever answered by anyone? Is the resetting board a feature or bug? It's rather annoying if we have to keep track of the revealed colors manually.

[hushed dirge]

I can answer that it showes login fail. I tried in panic mode to do a Gmail bind but it doesn't let me

[elder depot]

personally i have never received an answer

[polar terrace]

I browsed through some older general messages and it appears that it's a feature. By getting a new board every time you play, it makes it a lot harder so forces players to use up their hoard of special moves and/or purchase new special moves.

[heavy radish]

I submitted a ticket almost 2 weeks ago and was wondering why there was no response. Now I did the same steps again and found the same messages the first time - first account not found even though everything is correct and the second time I tried to press it, "Too many submissions" briefly appeared on the display. ...I can't get any further either... 😰

[sullen oxide]

Don’t use the Quick Ticket option. Go to My Tickets and click New Ticket

[heavy radish]

🎰

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

Option 4 | Website
Service.37games.com
You will need your state number.

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[elfin trout]

not showing past match info in flag capture for any of the officers in my alliance

[ripe mortar]

So, there is no fix for signing in via Twitter? When I hit the button to allow access to my account, instead of taking me into the game, it loads my Twitter feed.

[pseudo spade]

I noticed on the color sort puzzle- "sorting reagent"; only the always available minigames section, starting at level 5 I noticed everytime I had to end challenge it would reset the pattern. At level 6 this means the tubes reset so only one color is visible at top of each tube. This is NOT the same as when the game is available as a feature activity--each time you get stuck the tubes refill exactly the same way and any uncovered colors are still visible. Is the difference intentional or a bug?

[ruby crow]

I've noticed that the raid stats from Atropos and her nanoweapon not applying during sanctuary battles during valiant conquest. Isn't raid defined as sanctuary battles?

[midnight slate]

Was told to contact support team because CS is to incompetent to report my bug to you guys. Let's play together invited a friend he has played for over a year has topped off 100+ times and is at 120m might. I got reward for inviting friend but 0 rewards for him hitting milestones. Screenshots

Another bug is ultimate challenge heros say they are immune to toxin bomb (Lora and Jessie's ability) but actually toxin bomb does damage. The ability that does no damage is toxic bomb (agent x ability). So there's a typo typed toxin bomb when ment to type toxic bomb

Ops did it backward says toxic bomb is immunity but toxic bomb does its damage toxin bomb doesn't

[daring acorn]

Is this also in this channel?

cannot top-up; it's hovering

[stable oyster]

Idk where to report this. But dragon crisis event. I just used 500 coolant. And still have same points im loosing rank and the reward im paying for. Is there anyone here who can help

[solid cloud]

Why is it putting the full alliance name instead of the three letter tags?

[tiny lichen]

No screen flashes(red) on WK while getting attack on turrets. Restarted game, still same. Same as well on my other phone. I don't care the flashes, even better without it but would be nice to see how many attacks incoming and locations of them

[sullen oxide]

You only flash red if turret captain.

[frozen ore]

I phones put a space after a coma it’s annoying haha

[gaunt shoal]

There’s a setting you can turn off that will stop it. I can’t remember which one. In IPhone

[frozen ore]

👀👀👀🙏

I couldn’t find it does anyone else know?

[slate flume]

Settings > General > Keyboards > Smart Punctuation Off

[frozen ore]

Here?

[slate flume]

In your iPhone settings.

[frozen ore]

Ah check thank you

[worldly niche]

Does anyone know why I can’t switch my Facebook account on my PNS

[gilded zinc]

I just came across an old issue. I don't know if it's a me problem or across the board. I clicked on what looked like an unoccupied tile: it was occupied. I found another and shielded just in case.
It is happening to others in s330 as well.

[polar terrace]

I haven't switched in awhile but when I did, I reset Chrome to remove the logged in account so I could enter new FB credentials. If you're iOS, I imagine you would have to reset Safari.

[worldly niche]

Ok but before it would do it via the app and switch back to pns app

[polar terrace]

That I don't know anything about as I don't use the FB app.

[worldly niche]

Ok thanks. Before I would switch account and it would ask you to approve login through the app and then flip back to the game but this time it asked me to log in which it never did before

[young jacinth]

The delete and navigation buttons do not work for Sonic Decoy Reward mail notification. So far this is the only mail I encountered with this issue. I have seen it many times but today I had the patience to report it.

[woeful junco]

Please fix the 2-day building queue. It does not engage when I spend 250 diamonds. It takes multiple diamond attempts for it to work. Bring back the 30-day queue.

[waxen spruce]

Can someone explain what this is, it comes up whenever I try to purchase anything and it's the same between different platforms

[gaunt shoal]

Did you ever have a charge back? None the less. You have to contact CS

[waxen spruce]

I don't know what a charge back means, but I will indeed be opening a ticket with CS

[cedar dagger]

This might've been said, but traps don't seem to work. Fix this please!

[oak edge]

Been that way for 3 years thats a losing battle there

[cedar dagger]

Even if they don't fix it, I think it should at least be mentioned.

[oak edge]

It gets mentioned alot im here so probably wont get fixed also according to cs they don't know they don't work so good luck with tryna get that fixed lol

[cedar dagger]

How often does this get mentioned?

[oak edge]

Just keep making suggestions and don't stress over it

[meager harbor]

Not sure if this is a bug or not, but I ranked 782 in Hero Duel Survival yesterday in hopes of playing Hero Duel Glory today and getting troop chip enhancer. The game says I didn’t qualify- what did I do wrong here?

And can we finally fix how apostrophes look from iOS users? It looks ridiculous

[gaunt shoal]

You need to end the season (week) not a single day for glory. And go into settings and change the punctuation. “Smart punctuation off”

[meager harbor]

@gaunt shoal the settings on the game or on iOS?

[gaunt shoal]

iOS . The season ends Sunday for arena

[vast gyro]

There seems to be an issue with ruins treasury. The rewards won don’t seem to be going into my bag. Specifically Carbon Nanotubes. I have won several 30 and 100 piece boxes but they have not updated my overall total. ( I only noticed because I was planning what update I could do for ACE today and was short of carbon). Has anyone else noticed this?

[vagrant oriole]

The adv material choice box doesn't update ur nanotubes, you have to open the boxes.

[vast gyro]

I’m mortified. You are quite right. I’m completely stupid! Thank you. (450 extra boxes are in my bag. ). Appreciate your wisdom. Thank you

[granite bane]

I don't have linking option

[oak edge]

Normal its comes and goes when it wants too

[crimson hamlet]

windows 10 pc version. i have a rotated screen and no matter what i do it only shows up like this so i cant even access my bag, heroes etc

[autumn aurora]

In level 10 of sorting reagent ,i checked a few website and there is no soloution for it unless you buy extra tube ,is that a bug or normal thing?

[sullen oxide]

Normal

[gaunt shoal]

Is there a bug with this? Or should it go in #🗓regular-events

[onyx nymph]

soy nuevo aqui tal vez vaya en otro lugar, todavia no me ubico

[gaunt shoal]

Bienvenido. publica esto en el otro canal que mencioné. Estoy aquí para ayudar

[onyx nymph]

okey thank you

[wooden chasm]

Game Update from 7/16/24 did not work for my Amazon Kindle fire tablet. Can't access game. Game says newer version detected. To go to appstore for update. There are no updates in Kindle appstore.Am livid. HAVE 6 ACCTS and can't access them. Your pop up tried to send me to Google appstore when I hit confirm. You can't use Google appstore for anything Amazon. I'm not going to jailbreak my tablet for an update. Fix it asap.

[loud field]

There is many 111111111111 in every VIP page

[granite bane]

Please give me access to discord linking

[gloomy kite]

And also before the update I coumd finish the building 10 minutes free. I can't right now

[polar terrace]

It's part of the update.

[gloomy kite]

Okay !

Thanks for the answer

[still badge]

4 minute Anahita free building speedup is not showing

[vagrant oriole]

It has been automatically deducted as per the update. E.g. So when you see the building require 20mins to build on the upgrade button, after pressing upgrade, 16mins appear as the free speedup is automatically deducted. Prior to update, this free speedup will require 16mins to elapse before you press the free speedup.

[lofty geyser]

I have not had access to Hero Dual-Glory for almost a week and a half. Yes I was ranked high enough.

[sullen oxide]

You need to be ranked at the end of the week prior. Not the day before.

[lofty geyser]

Ok that was clear as mud. lol. When will it reset so I can continue to compete?

[sullen oxide]

End of the week. End of game day Sunday.

[lofty geyser]

Ok thanks!

[rancid pasture]

Not that I'm trying to complain or anything, but is anyone else not getting any wounded in their infirmary?

[polar terrace]

From lairs? After update, you don't get any wounded from levels 1-40 lairs.

[rancid pasture]

Ahhh

[rancid pasture]

Thank you

[wooden chasm]

Does anyone work for PNS here or is everyone volunteer? Been waiting hours for some sort of response for help from my earlier post.

Not just here but did email, ticket and messengered fb.

[sullen oxide]

CS only replies during a small window. Expect 24-48 hours for replies.

[wooden chasm]

Update 7/16 did not work for Amazon Fire tablet. Can't access game and accounts.

[sullen oxide]

That would be something CS has to help with. FB messenger does go direct to CS too. They will likely need info about your kindle operating system, model, the PNS software number (at the start of loading) and possibly other information too.

[covert robin]

I'm using game on Bluestacks & my game would not load..... tried to clear cache... it did not help matters.... uninstalled bluestacks X & reinstalled it. I thought I had my game binded with my google account.... but apparently I didn't. Is there anyway I can get my account back? I remember my username in the serve, I remember my alliance that I was in & can get at least 1 or 2 peope to vouch for me.... however I don't know how to get my account back so that I can rejoin my alliance on my server I was on.....

what do I do?

[wooden chasm]

Have my mvfn. And latest version 7.0.91

[red kettle]

Are the points for a 5 star curio correct in the new event?

[fervent zinc]

Mystery Shop shows last tab looked at, or nothing at all if you go in from restart.

Fixed this by quitting the game and leaving it for a few minutes as a simple close and restart after 10 seconds wasn’t long enough

[floral cave]

They should be 100,000 following the patterns. Also this isn't just a typo, you will only get 10,000 points for a five star curio, I have tested it.

[abstract jay]

Please help me

[gaunt shoal]

Wait and try in a little bit

[edgy musk]

Pns need to solve this

I got two 5 star curio but only got 20k points so sad

[halcyon cypress]

Hey, about quests for new event. I picked a quest for Module upgrade. Did the upgrade but the quest didn't get done.

[sullen oxide]

Which quest? The descriptions are poor. It is promote from. Not promote to

[lilac abyss]

Anyone else not able to relocate into Wasteland Conquest? Whole alliance getting a Failed error message.

Looks like whole of S24 affected

[pseudo cairn]

Hello

Here is the bug i have.
I zeroed the hero and upgraded him for the quest but dont work

[sullen oxide]

You need to make her +6.

[pseudo cairn]

Lol. The quest ask for +5...

[sullen oxide]

To take +5 and make her +6. I know the description is bad. I have reported it.

[pseudo cairn]

That's really sad. I took this quest i cant do because of that description 😅

Thank you for your quick support/answer and thank you for the report anyway.
Nice job @sullen oxide

[upper quarry]

How update Ramos? Where u can get frags? 🤯🧐

[gaunt shoal]

Perfect frags. A lot of these quest are hard and worthless

[upper quarry]

Perfect frags not work on ramos, i think

[sullen oxide]

You cannot. It is one of 2 impossible quests reported.

[upper quarry]

It's imposible quest.i have 3 of them from my try

[oak edge]

Tt3 heros be ridiculous they are in there👀😂

[sullen oxide]

You cannot do timed tavern during this event. So the quest is impossible.

[oak edge]

Yep reason I said that's ridiculous

[gaunt shoal]

Oops lol I got TT and PF mixed lol

[sullen oxide]

I have added this to the urgent report about the event.
Thank you for the screenshot and sorry you go it.

[wooden chasm]

CS is a joke. I waited 24hrs.for their response about update not working for Amazon Fire tablets. Got a one line response" You can download from our page". Didnt even provide page. Lol. That's ok. Got exact same response for ticket but at least that person provided web address. Both were given poor reviews. Downloaded apk and still get same error pop-up. Go through the code or something. Make an effort to find your issue.My accts are sitting wide open with valiant coming. Sent 2nd email and made 2nd ticket.

[polar terrace]

Are you installing from the Amazon App Store? I'm guessing PNS forgot to update the Kindle version as it probably doesn't get as much engagement (we stopped updating our Amazon app because we had a lot fewer users on that platform than on the Google Play Store). You may want to try installing the Play Store version of PNS instead.

[wooden chasm]

As I said in previous posts here and in patch notes,You can't install anything from Google playstore on Amazon Fire tablets. There's a wall. The APK file on PNS website doesnt work either. I will be requesting a refund for the $29 box I purchased through Amazon. Bought it 3 hrs before update. Am not going to pay for something I can't access. I see now why this app has a 2* rating. I have 6 accounts amd a team of 50. Am on state council and admin for state discord. They should have informed people in advance they weren't updating app anymore. We could have prepared.Explains why Amazon app looks so cheap compared to screenshots from Google players. Amazon version 7.0.91 vs. Google version 7.0.154. Horrible customer service. Even if I buy another kind of tablet my accounts weren't bound because options were to attach to fb or Google.They apparently have no understanding that Google not an option. I do have my mvfn but don't know if it's even possible to move them to a new tablet.

[polar terrace]

I actually don't know if PNS is going to continue updating the app on the Amazon App Store or not. I was just saying that the Amazon version is an afterthought at many developers because it brings in a lot less revenue. I know that we dropped support for the Fire tablets because it wasn't worth the hassle. Anyway, google how to install the Play Store on Amazon tablets. I just dug up my old 2019 Fire HD10 and installed PNS from the Play Store. Runs OK albeit a bit slowly.

[wooden chasm]

You must have jailbreaked your tablet. Because that's only way to download from Google playstore. I'm not voiding my warranty. This company should have let players know in advance. I am going to file complaint with Amazon. This company shouldn't be on their appstore anymore if they aren't doing updates and support for Amazon customers. Absolutely poor programming and customer service.

[polar terrace]

To install the Play Store, you just have to sideload a few APKs. No voiding of warranty needed.

[wooden chasm]

How will I access my accts? Is there a way to access with my mvfn?

[polar terrace]

After the startup tutorial, you can login to your bind (Google, Facebook, VK, Twitter) and your account should then be available.

[wooden chasm]

My accts weren't bound.Never had to worry about that until out the blue they quit updating. I don't have accts with most of those apps. Have no clue what VK is. Have my mvfn# and email I used.

If my game is lost now because they chose not to update app with no notice. I've wasted over a year and money. Am beyond peeved at this point.

[gaunt shoal]

There was a few day notice about the update. In game and on here. Also you went a year with out binding???? You can download it from there website pnsofficial.com

[wooden chasm]

The app doesn't work on any Amazon products now. Neither does the apk option on PNS website. They should have notified players they were no longer updating and supporting Amazon. I would have prepared and created an acct to bind with. Or quit. I definitely wouldn't have bought $29.99 box 3hrs before update. I don't want to upload anything else on my tablet if my accts are still going to be lost.

I could side load Google but why would I want to if I have to start from scratch.

They should have warned that Amazon would no longer function.

[gaunt shoal]

You can get your accounts back. Just would have to contact cs. But you should have had them bound to something. That’s a golden rule.

[wooden chasm]

I didn't because I would have had to create an account. Have never had to bind any other game.

[gaunt shoal]

Anyhow. Only people that can help is CS.

[oak edge]

Might be a long shot if you have your mvfn can't you do a recovery try and get it hooked to a bind CS might take a long time though. Make sure you have purchases for the game etc. But if you do a refund you'll lose the account fully.

[wooden chasm]

Can't get into app at all since update. No Amazon customer can. So don't know how to bind if I can't get in. This has just been the most frustrating 2 days. Feel drained and emotional.

[sullen oxide]

Email CS. Talk to them. Give them device and operating system and your app info.

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

Option 4 | Website
Service.37games.com
You will need your state number.

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

Alright. Don’t stress out. Do you have any other devices or pc? And you can ask CS to bind it for you. Since you have your UId and purchases

[wooden chasm]

All my tablets are Amazon. Lol. Would have to go purchase a galaxy. But will if stuff can be moved.

Is UID the same as the mvfn#? It would show in top right corner when app opens.

I'm older if you can't tell.lol

[tardy temple]

Yes your UID will work for CS

[oak edge]

Yes

[gaunt shoal]

Just don’t stress out. CS isn’t fast. And the born leader feasts are not that great

[wooden chasm]

I'm worried about all my accts unshielded for valiant.

[gaunt shoal]

You said email used. Did you maybe actually bind it

[wooden chasm]

Yes,CS took 24hrs for a one sentence response to my email.

I don't think I did, that was just an annoying (!) that would appear every so often.

[gaunt shoal]

First work on getting the game working by again. Did you try a VPN

[wooden chasm]

I'm going to buy a new tablet and can then just upload new app from Google store. But will have to have help saving/ moving my account.

[gaunt shoal]

Go to #💡help・hints channel when this happens. Hopefully it’s bind to your email. (If it’s gmail then iPad won’t work)

[sullen oxide]

I’ve sent you a message

[clear skiff]

This is not dropping at suggested rate I have not gotten in over 4 weeks. 5% right? Holo Design , I was getting 1-2 a week now nothing.

[opal scroll]

I have met all the conditions for transferring servers, but I still cannot transfer servers

But even after clicking confirm, it still doesn't work. I just upgraded the game. Did a bug occur?

[strong burrow]

Probably gotta wait WC battles to end

Try again in 3 hours

[opal scroll]

Thank you, I will try again, but the instructions for transferring the server do not mention including WC

I hope this is not a bug, my friend is waiting for me to transfer it

[sullen oxide]

You cannot change states during any Global Event. This includes Wasteland King, Valiant, Nuka Battles, Wasteland Conquest Battles.

[wooden chasm]

Thank y'all so much for y'alls help with my Amazon tablet update issues. CS got my accts moved over to new tablet last night. And they are in progress on update for Amazon according to their messages. You guys kept me from having a meltdown. Huge thanks to you all. 🎉🎉👏👏👏

[gaunt shoal]

Congratulations. Glad it all worked out

[inland rock]

Been noticing here lately. When collecting RSS within my base. The noise from 1 doesn't go away right away, or not at all. All the RSS together makes an awful noise. Usually goes away if I reset, or go to world. Though, I never had this issue before. So I'm wondering if it's a bug, or some kind of new lag issue?

[gaunt shoal]

As 1 of 2 people who play with sound. I haven’t noticed anything

[inland rock]

Ok, thank you. It's just weird. When they're all froze collecting. It speeds up the sounds, to where it sounds static like through speakers. Guess, something I'll deal with

[oak edge]

Wooohòooo I'm so glad they were able to help

[old ermine]

Anyone else having problems logging on with Facebook

[young jacinth]

Cannot claim the host rewards after the first 2

[sullen oxide]

Likely just lag. Close your game and reopen it.

I’m in the same feast and no problem on 3 accounts

[oak edge]

Definitely lag ive had this happen during valiant when feasts are hosted 👀

[surreal tide]

I have an alliance member that could not move while being attacked during valiant. She did NOT have troops marching and direct relocated were not working. She lost millions in resources.

[oak edge]

Did they get frozen? Only reason someone can't move

[young jacinth]

Took multiple re-entries but it resolved itself. Thanks for the tips. I had one device that worked fine so yeah LAG

[surreal tide]

Yeah they were getting attacked and nothing was working

[oak edge]

So they were in another hives boundaries? Definitely not a bug if they were frozen

[uneven vault]

Today I bought 3,000 nanotubes and received 30,000 parts of a proton accelerator that I do not need and did not buy.

about 7 hours ago I opened a ticket asking for help in solving the problem, but so far I have not received any response

[oak edge]

CS is not 24/7 and it is still the weekend expect 24 to 48 hour response times

[iron jewel]

Randomly, but fairly often, clicking on world map returns to Home/shelter view instead. Happens on multiple accounts/devices.

[surreal tide]

Yesterday I learned about the alliance talent “freeze.” Forgive me, I’m still learning. 😊

[muted epoch]

So the earn coupons event ended at reset but the open task I had to do is still flashing for me to complete it.

[hexed haven]

Getting Edward frags from Anniversary Cake gave me points for Ace, but didn’t count for my Showdown quest

[sullen oxide]

Again? 🤦‍♂️

[sullen oxide]

Send a ticket to CS, but it will probably be too late to help you

[hexed haven]

Ya it is too late, but they need to know. I tried to send a ticket to CS but for some reason I can’t access it from game

[oak edge]

I appreciate I looked here before grabbing my frags 👀

[sullen oxide]

I did report it.

When submitting a CS ticket, do not use the “Quick Ticket”. Click on top right corner “My Tickets” then New Ticket

[hexed haven]

Finally got it to work. Thanks. Hoping they fix it so no one else has the same whomp whomp

[maiden kiln]

They pushed a client update a few minutes ago, seems to work now!

[hexed haven]

Oh good. Too late for me, but glad it’ll help everyone else

[frozen trellis]

Having an issue logging into the PC version, it keeps saying "please download" every time I try and open it. Have redownloaded, have restarted my PC and neither worked.

[surreal tide]

I have a member who’s trying to get helps for her injured and they aren’t popping up for other members

[oak edge]

Is it possible the time is too short? I know on farms I need to have 3 at a time for a successful help to give to soneone cause it goes too quick. Also make sure they are hitting the help button

[surreal tide]

We tried adding more, still nothing. She got the “request sent” banner

Another member sent some and I received them… it’s just the one person. Maybe I’ll have her send a ticket with CS.

[main wolf]

Had 5,493 diamonds prior to use. Now have 493. The text clearly says 500 diamonds, and it took 5,000.

[oak edge]

https://tenor.com/view/yeah-well-that-makes-two-of-us-mickey-haller-the-lincoln-lawyer-s1-e3-same-for-me-gif-15969856487007560076

[sullen oxide]

Reported. But also send a ticket to CS please.
And send me a DM with their reply

[main wolf]

Will do.

[still badge]

Game sometimes crashes when writing very long player mail in russian.
Had to rewrite it like 3 time even though I had the first few sentences in clipboard while the others were lost.
Was a long message and I am bad with russian keyboards.
ps:another issue: game froze lol when trying to go to campaign

[distant plinth]

I lost 15k diamonds in 3 attempts 😭

[still badge]

Update on the freeze:

• 1. Yes , it's still there.
• 2. Nuclear explosion 💥😦

Edit: Clicking on one of the levels solved it

[rugged pawn]

The notorious 500 - 5k Freight Event bug happened to me too, took 5k out for loose change brought boat and Bam 5k gone lol

[plush shore]

Having the 5k bug. I have 3k diamonds in hand but it’s saying I don’t have enough diamonds for the event. #736

[oak edge]

Message CS

[flat locust]

We give and we give and we give.. And yet they continually just take take take!

[cinder pelican]

Yup

[elfin trout]

clicking fix game currently causes the app to crash on iOs

[sullen oxide]

Because it isnt broken? 🫣🤣

[spice birch]

why does it says i have insufficient march units in ships, when i only have one sailing 🥹 i cant send another ship.

[sullen oxide]

Do you have enough troops to fill another ship?

[spice birch]

yes i have plenty.. i also bought another attempt, but it say insufficient march.

[wary fossil]

I have had an issue with doing lairs, having thousands injured, but no injured appear in my infirmary to heal.

[primal cape]

Да у всех по 5 000 сняли за караблик.

[tacit haven]

Which lvl are the lairs?

[wary fossil]

34

[wary fossil]

Just did another one and no wounded ended up in the infirmary and a player who joined had none either, but it shows wounded in the lair report.

[tacit haven]

That’s because of the new update

#🩹patch-notes message

[gusty sapphire]

Has the 5k diamond issue been resolved because I don’t want to lose more diamonds

[oak edge]

Yes and I got my extra diamonds back

[slim fjord]

Ive gotten my diamonds back as well

[daring walrus]

I am unable to purchase another quest. I purchased 1 with diamonds and that’s it. It says I have accepted/completed 6/9. I have been having this issue since yesterday.

[oak edge]

Not a bug. You only get so many extra quests you can buy.

[daring walrus]

Oh sorry. Where should I send this?

[sullen oxide]

You have reached your limit. If you click on PRO in the top left corner, you will see how many quests you can do for your level

[slim fjord]

Looks like your other quests were cancelled or failed and you unfortunately do not get those quests back.

[daring walrus]

Ok

[fresh tiger]

I have gone to HQ 35, my march size has gone down not up & the next commander lvl also was not applied 😭😭

[oak edge]

Wrong talent?

[cedar oak]

When searching for rss tiles it occasionally auto brings me back to the sanctuary screen. Now during a round in Alliance Trial after using Lady M rage talent, it did the same. When I went to resume, she was still huge over all the tiles so I could not see any of them.

[leaden anchor]

I’m having an issue with speed ups. I’m at VIP9 so should get free speed up for building of 20 minutes, but it doesn’t happen for the last day or so. I used to see the purple “Free” button but now I don’t.
This screenshot shows me upgrading a building with 6 minutes I have to either wait out or use more speed ups.

[dim urchin]

Now they subtract the "free" time from your build at the start instead of pressing the free button at the end. I believe it was last patch that incorporated the change. You should see the hero portraits of any active building free time when you click on any building now (no symbol for VIP)

[leaden anchor]

Ah thank you! That always disappeared too quick for me to tell what was going on!

[still badge]

Where is the basic feast ingredient?
Second time it happened : 0

Don't tell me 30 is max
*Edit: 2̶0̶. -> 30

[oak edge]

It's 10 for campaign

[still badge]

Per day ?

[woeful raptor]

The game has just updated and now it crashes on opening!

[signal canopy]

Since the latest update I keep getting this happen every 10mins or so, please can you fix this bug thanx

[daring walrus]

For the past few days I’m not receiving any free build speed. I’m at VIP7. I don’t see any -16 minutes anywhere when I start building. Also, I’m supposed to auto occupy pit but that’s not happening either.

I also don’t see anywhere to click to auto occupy. I thought maybe there would be a button similar to fast producer. Didn’t find it.

[sullen oxide]

The free speedup time is taken at the start of the build. When you start, it shows you a VIP logo above the building (and anahita and scarlett if you have them) to let you know it was applied.

[daring walrus]

Oh I know exactly what you’re talking about. I have seen that before

[daring walrus]

👏 awesome!

[wind pawn]

I have troop hp 136% boost on an apex core. I used 20k dust trying to get a different apex boost, but among various blue to yellow rolls I ended up TWICE with the very same boost ie troop hp 136%. I think there's a bug. What are chances for that? Did anyone else see anything like that?

[sullen oxide]

I often get the same stats over and over again. Not a bug, just math

[spiral condor]

Recruiter here! 🙋🏻‍♀️ My alliance treasury notification is CONSTANTLY on. Every time the game reloads it activates again, even if I’ve allocated everything. Is there something I’m missing or a way to mute it?

[oak edge]

I have no red dots and everything is handed out are you sure you didn't miss a box?

[tardy temple]

if you have more boxes than members to give them out to, you can get a constant notification of leftovers

[oak edge]

That too. You eventually will be numb to the red dot 😂

[spiral condor]

Thank you! That’s what it is. More boxes than members rn

[spiral condor]

Currently in the anger stage of this dot grief lol

[oak edge]

It'll get better I promise 🤣 usually round when you start ignoring all red dots in game lol

[spiral condor]

They caaaaaallll meeeeeee

[austere kayak]

Latest bug is no curios rewarded in any anniversary feasts

[oak edge]

Level 1 does not have it as a drop. But in level 2/3 it's a 5% chance to drop. Level 4 has a higher chance to drop like really high. It's not gaurenteed too

[alpine sparrow]

Has anyone else had issues playing against people who are at your lvl or below. I’m only finding people who are any where from a million might over to 7 million over. This has only recently changed since the last update. Anyone else having this issue?

[sullen oxide]

You moved into an older/larger bracket for arena.
Need to learn how to use hero skills and select weak lineups

[split pollen]

My game won't load. Anyone else?

[split pollen]

Says... unable to connect to server. 😦

[gaunt shoal]

What is the % you get stopped at

[split pollen]

none

It is working now. But it wouldn't connect for a couple hours. No idea why

[raw seal]

We just ran the Anniversary feast Level 2 event and not a single player got Cream. I think something is messed up with the programming on that one. I took a ss of the chat to show that the only thing folks won was diamonds.

[tardy temple]

If you are referring to the shout outs, only the cream x 5 award gets a system message the smaller ones just go to the people. We ran ours 2 hours ago. I got 36 cream but none with the x5s.

[raw seal]

Yep, we ran the Anniversary Feast Level 1 and there were 46 Cream x5 shout outs. We ran the Anniversary Feast Level 2 about 5 minutes after and there was not a single Cream x5 shout out.

[sullen oxide]

Our level 1 feast had 0 cream shout outs 🤷‍♂️
Only diamonds

[austere kayak]

We have done all 4 feasts. The feast #4 probability of Curio x2 is 10% and Curio x1 is 15%. Not a single person in the alliance got a single curio from either feast #3 or #4. It's all busted, just a money grab again...

[oak edge]

We know it's been reported by mods lol

[west talon]

the counter does not advance visually. You go out and visualize again and the same thing comes out.

[vagrant oriole]

They changed it, it is now displaying how long you take to regenerate one stam/ap instead of a count down timer.

[ivory ember]

Any idea why I have such a problem getting any troops wounded? I attack a lvl 40 lair and lose at 28% thereabouts and only 11 wounded when the log says many more were wounded.

[sullen oxide]

Optimization 4

#🩹patch-notes message

[ivory ember]

Thanks I hadn’t seen that.

[daring walrus]

Bug Report:

For the past few days, I’ve been choosing ships that meet the following criteria:

1.    Not on fire and not already plundered.
2.    Carrying cream.
3.    Likely to be easily defeated.

However, even when I win, I only receive wood and food as rewards.

[oak edge]

That's normal rewards are plundered at random

[weak heart]

Nukaland ce jour pour niveau 34 max est-ce normal de voir un 36 ?

[oak edge]

Chances are they upgraded after nuka started which in turn keeps them in the bracket they were in before

[surreal drum]

Is the Edward Teach box being called Ray Ramos in the store right now? I can't find Edward, but somehow Ray is being sold?

[atomic lotus]

Having issues claiming the 7 day on the event site

[rotund spoke]

Puzzles keep reloading in the middle of battle

[lofty geyser]

Several of us just moved to our new state (707) over 5 weeks ago and are having serious Arena issues!!
The first of which is not allowing participation in Dual -Glory from day one. Yes we were all ranked in our other state.
Secondly is Dual - Survival. Even when this game is not in Emergency mode, our opponents are several times higher in might and unbalanced.

Thanks for taking a look at these issues. Looking forward to what you can find out!

[sullen oxide]

Glory you need to rank in Arena at the end of week before. Then you stay in Glory the whole week. And you need to rank in Arena again to be in Glory the following week.

[lofty geyser]

Did you actually read what I wrote?

It never resets for us to be able to rank!

[oak edge]

You said that you were ranked not that you were ranked on the last day and qualified

[sullen oxide]

It resets end of day Sunday.

[lofty geyser]

It never resets!

It’s a never ending cycle lol. If it doesn’t reset to let you play then how are you supposed to get ranked. It’s not just me having this issue.

[sullen oxide]

You arent reading what I wrote

You need to rank in HERO DUEL - SURVIVAL to get into HERO DUEL - GLORY

[lofty geyser]

Yes lol 😂

Oh Lordy. I was ranked in the top 20. At the end of the week. Before we moved. We get to 707 our opponents are Way Above Our capabilities to get ranked even when not in Emergency mode. Sorry if I not was clear and and miscommunication on my behalf.

[sullen oxide]

Moving brackets means you arent ranked.

[hardy glade]

@sullen oxide ok this is the problem sjdawg means to covey, we were easily getting ranked in survival on the state before we moved, coming here the arena will not give us an opponent that we can even come close to beating, like I'm 8mil might right now 1 in 100 refreshes I'll find someone within 1mil might. Therefore we will never be ranked

[sullen oxide]

Because you were hidden in a tiny bracket of brand new players.
Now you have to learn to use the heroes you have better and focus on their skills.

Lineup might means nothing. It is how you use the hero skills.

[hardy glade]

@sullen oxide that's BS, so I should be able to beat any 12mil + if I just knew how to use my heros skills better? That's a joke I use them perfectly and can still get beaten by a let's say 6mil with one 350 lvl hero. So hero level definitely has to do with it. Do you play the game?

[sullen oxide]

Yes, that is what I’m saying.

I’ve been playing for almost 4 years. I know how to use my hero skills.

[hardy glade]

Prove it

[hardy glade]

@sullen oxide log into my account and prove it by beating a 12 mil opponent with my heros, not your log in streak omg

[sullen oxide]

It isnt a bug. The arena is setup exactly how PNS wanted.
Grow your heroes, learn their skills.

[hardy glade]

I can't, I can't obtain troop chips, and why the damn timer

[sullen oxide]

Because this isnt a channel for conversation. It is to report bugs.

Losing at arena isnt a bug.

Look at the advice provided in #👾arena・uc・campaign

[hardy glade]

I know there are opponents in my lvl on the arena, why wouldn't pns want us to play within our limits

@sullen oxide clearly the way you are responding you have no idea what I'm talking about

[sullen oxide]

Not a bug.

Move the comments to the arena channel and look at the advice given

[sullen oxide]

First, stop tagging me. Second, stop flooding the bug channel with your complaints

[hardy glade]

Must be a language barrier @sullen oxide can't flood a thread a minute intervals

[oak edge]

Welcome to the big kid world PnS doesn't play fair

[upbeat tulip]

Hi! Body

[jovial river]

Since the last patch the game has been freezing more and not spinning like it usually does to signify it is having a server hiccup. I would prefer to see the spinning circle than just be frozen and not sure wth is going on.
Preferably fix all the lag and optimize your need for all the push pull info events in the programming.

[past fiber]

It’s most probably your internet connection.

[grand tusk]

Has there been a change on the might of event Enemies? As in the past i could defeat Level 11 (equal to lvl 50 liars)with no problem, but today i only get 48% on all my tries.

[livid skiff]

Im in same boat doing lair 45s and defeted by a lvl 9 enemies must be a bug or the lvls or might of enemies are not the same should clear a lvl 9

[sullen atlas]

Ok so I’m not alone here

[oak edge]

1. No need to tag mods its not an emergency
2. How is your internet connection? I find spinny circles of death is usually my internet being a butthead

[tardy temple]

so you come off a mute sanction for inappropriately tagging Mods and your first action is to tag the mod again?

[sullen oxide]

Stop tagging me for your problems. Read the #📚sanctuary-rules

[gaunt shoal]

The circle is more likely your connection. Or location.

[tardy temple]

Arena is splint into battle regions, you could have been in a smaller and easier region, but either you immigrated or your state aged enough to change into a bigger battle region, you joined the big boys, so you have to step it up. Arena is a LONG GAME event, you cant expect to beat big players who have been playing longer and have stacked heros if you have not put for the same time/money they have.

as for connection issues, open a ticket with CS

[slow rapids]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

Option 3 | Facebook Messenger
@PnS.37Games
You will need your UID, which can be found under Settings > Account

Option 4 | Website
Service.37games.com
You will need your state number.

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[sullen oxide]

That is your device not giving the connection required. Check your connection. Check your cache. Updated your apps.

[gaunt shoal]

We gave you the answers to fix it. If you don’t like it. Put a ticket in. So you can hear it again

[oak edge]

Cool story. I have played games for years and occasionally some games do not get along with internet connection/connection in general and choose to act up by hitting the itsy bitsy little issue in your connection. Try the suggestions given and then come back to us. But guess what CS will give you the same list we are giving you to try

[gaunt shoal]

It’s your connection to a Chinese server game. Either follow our directions. Or don’t. None of us are having circle issues. My game is perfectly fine. Even during iconic war

[oak edge]

Also fyi iconic might make things messy this morning too. Idk why my game just acts up round iconic lol

[sullen oxide]

Because it is your problem. Not a widespread issue.

Take the advice given, or ignore it. Your choice.

[rustic moon]

i updated the windows version of the game and now it crashes right after 100% has been loaded. any suggestions? i already uninstalled and reinstalled the entire game

[languid cliff]

I can water the gardens of players from other alliances. Bug or feature?

[oak edge]

Feature

[languid cliff]

In that case, it's time to become the greatest gardener in the region!

[halcyon cypress]

Протестил снижение урона по отряду. Докачал нову до 55, качнул +1% снижения урона по отряду.
барабанная дробь
Было 1803 раненых, 54010 убитых зомби.
Стало 1838 раненых, 54008 убитых зомби.

То есть, с прокачкой умения за 1,5 ляма очков уже на 1 уровне, урон по отряду еще и растет наоборот, а нанесенный урон снижается. Что это вообще такое? Какой-то баг? Как снижение урона по отряду повышает урон по отряду?!

[plucky bronze]

Same here, have you find any answer, like we must pay for this lvl?

[oak edge]

Some are purposely unsolvable

[snow oasis]

I am currently not gathering anything!

[cinder pelican]

Is anyone having an issue with disappearing diamonds had like 117,000 and I log back in I was down to like 73,000

[sullen oxide]

CS would be able to tell you how they were used

[cinder pelican]

Sent them a message as well thanks

[daring walrus]

No new diamonds have spawned or dropped from this hour in Valent Conquest. I’ve been clock watching since 12:38am

[gaunt shoal]

They drop every other hour

[unreal mulch]

登録完了