🦗bug-hunt

[alpine sphinx]

:im having issues claiming my showdown rewards

[tribal badge]

Same

[rain drum]

Sent a ticket ugg did transport quest because of an oops moment lol but transport quest give really low points

[tribal badge]

Funky pns patch

They are flooding with tickets I’m sure 😂💦💦

[rain drum]

It is ok if they want to restrict rewards by points but at least let me claim the rewards I already placed for

[tribal badge]

I want my 40k diamonds 😤

[spiral portal]

Not the problem. Even the rewards they gained the points for, they can't claim them

[odd bobcat]

I mean team effort for team rewards. I would rather see it be "Make points on par with your Alliance to get the Alliance Tier rewards" not "Do the bare minimum to get what you want because that ain't your problem"

[terse sphinx]

It's now on par with Alliance trial. Get certain amount of points, claim to a certain reward level. I am 100% for this since smaller players that are unable to keep up with the big guys can still get some reward if they try and contribute.

[tidal owl]

I wanted my 40k diamonds too. That’s why I made sure to get all the points required for each level my alliance unlocked as a group😬

[odd bobcat]

Minimum required points for the 100k point rewards was 700. There is no reason even on a small account you couldn't make that.

[spiral portal]

Even for the 150k point rewards 1000 if pretty easy even for smaller players.

[terse sphinx]

Won't disagree on the point levels. However, life happens, R4s cancel smaller quests, etc. Point is, things are not working the way the developers described, making players angry.

[spiral portal]

I personally think requirements should be higher. 1000 is too easy for such good rewards like that. 1500 will force you to actually put some effort for the rewards. Also helpful for alliances since a lot of players just do bare minimum (Bare minimum is perfectly fine, not being rude to those who do bare minimum)

[odd bobcat]

Our R4s constantly recycle quests. We also try to guide players on the easiest to beat, which ones cost how many supplies, leave the ones that are easiest for the littles, and send out reminder mails and notifications when really good ones are available. If an HQ19 farm with no rss could still hit 900 here there is no excuse to not support your team.

[spiral portal]

Also making the mystery quests a lower portion of quests will help, it is pretty annoying when all you see is pending quests from deleted mysteries

[terse sphinx]

Should be putting these suggestions in #game-suggestions. Devs are likely to ignore it in this channel.

[odd bobcat]

I am more asking to leave the bug. Lol

[tranquil jolt]

My 22 farm gets an average of 2000 and I see many players not get any points…just click and forget and rack up points…we have had a 500 minimum for a while…just got to recycle those quests

[spiral portal]

Oh I could never do 2000 with my lil 🤣 2000 for main, 1500 with lil

[tranquil jolt]

I love that they changed it…

[tidal owl]

There is absolutely no reason they aren’t getting the minimum personal rewards. They should not fix the bug and increase the personal point number.

[tranquil jolt]

It is not hard to get points in showdown and those that don’t help their alliance should not benefit

[spiral portal]

Just make it a requirement for 1500 to claim any reward 🤷

[tidal owl]

Yeah, that’s a great idea!

[kind pulsar]

The bug disallows them to claim what they DID earn. Not that they claim all of it. It’s a glitch because they cannot claim the minimum unless they click ALL the rewards. Which are locked.

[terse sphinx]

Every alliance can set their own rules, that's the beauty of the game. If you don't want freeloaders, you can kick them.

[tranquil jolt]

My lil is a hoarder for rss and showdown🤣🤣

[spiral portal]

Or how about 500 points for under lvl 15, 1000 for 15-25 and 1500 for 26-30

[terse sphinx]

If you can outrun them...

[odd bobcat]

Well then, seems like we are just going to kick and burn everyone who can't support the team instead of using an in game mechanic to keep them safe but also make them try. Lol.
#LongLiveTheFreeloaderUpdate

[calm rock]

Has anyone else have members that can't claim their winnings. They have points and it shows they have the levels unlocked but when they select one from each level it still won't allow them to claim?

[odd bobcat]

Read up for the last... ehhh... 15 minutes.

[calm rock]

Lol ok ty

[strange tulip]

In my opinion this is a bug , only 1k increase from 6 to 7. This is a joke

This must be a mistake

[narrow sorrel]

Not all. Just claim until what they could have

[oak edge]

Sadly not a mistake. But a very annoying thing

[strange tulip]

Agree , if this isn’t a mistake they admit to, than it just sucks and shows an unfair distribution.

[tribal badge]

Sometimes people get busy. I usually get 1300 points or more, can’t always dedicate so much time to a game

[rain drum]

They have fixed the showdown error I was able to claim

[dull pier]

It's not a bug. That's the intention

[tribal badge]

They fixed it.. got the rewards that I did earn

[craggy pond]

_Reward claiming issue from Showdown Event seems to be fixed
--> if you still are not able to claim rewards restart game and click on fix button while loading <--

[cold parcel]

No notifications from the game after the last update.

[raven temple]

Is there any plan to fix the issues with stamina regeneration? What's the point on spending effort to reduce stamina cooldown if you dont get credited your stamina correctly with the replenishment rate?
Watch your stamina replenishment, it'll get to 0 and start the next count down but you'll need to wait about a minute for the stamina to credit... It's pointless...

[rotund flint]

Same here

[naive elbow]

He has tried everything with keyboards and restarting/fixing game yet nothing

[fervent pivot]

I think I know the problem with notifications. It must be linked with the Samuel run event. I think notifications are still linked to my old state, and stopped working when I immigrated. Same with the run Samuel event.

[gilded zinc]

I never logged out and it won’t give me a list or other way to input my name. I’ve fixed game and downloaded recent patches.

[dull pier]

I had that issue. Sent a report to CS, was told they're working on it.

[fervent pivot]

They are giving instructions that don’t work. They’ve sent me the exact same instructions about 5 times.

[dull pier]

Yeah. CS is a lovable bunch. I'm going to do what I can to find the fix when CS is back online, if I get a real solution, I'll post it

[gilded zinc]

Thanks. My ss are too big so I can’t send it in.

[cold parcel]

I have never migrated. The problem needs to be solved without being raided. I can't look at the game all the time. sorry my bad english

[gaunt shoal]

I lost my notifications about 2 years ago. CS isn’t worried about bringing them back.

[timber crow]

Anyone lost notifications since they updated the loading screen( to beware mutated serpants approaching)

[gilded zinc]

Unfortunately, notifications have been broken for a year or more: they’re not high on the priority list of fixes, I guess.

[dull pier]

They were broken day 3.

[gilded zinc]

I wouldn’t know, except all the complaints in here. I never toggled them on: they drain my. Battery too fast, and I need my game free time.

[slate flume]

The only notifications I get are from my farm and it’s the shield is dropping. It’s also why I bubble my farm up first during Valiant so that I get a buffer timer.

[dreamy bough]

Does anyone else have this error? How do I fix it?

@tame fern I've tried restarting the phone, hitting "fix game" and turning airplane mode on and off. Can someone help me?

[tame fern]

No tagging directly please

You really have internet?

Your account is binded to an Email, Facebook or that crazy guys Twitter?

I wiild then reinstall it and try again

[dreamy bough]

I have tried on the mobile and with the PC version...
I've tried with the wifi at home and with the mobile data... yes, its binded... ill try it

[tame fern]

Good luck

[dreamy bough]

I have reinstalled and it does not work

[thorny wave]

No me funciona tampoco a mi

[gaunt shoal]

Try logging on and off Wi-Fi / airplane mode and using a VPN

[earnest cipher]

Issues opening the game?
Try the following options:

1 | Tap “Fix Game” in the top right corner of the loading screen
—–
2 | Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)
—–
3 | Turn on Airplane Mode for 10-30 seconds, then turn it off
—–
4 | Restart your device
––
5 | Clear your device cache through your device settings
—–
6 | Use a VPN — VPN stands for Virtual Private Network; the provider will reassign you a new IP address, which can sometimes help (free VPNs are available through an internet search, as are paid VPNs)
—–
7 | Ensure your account is bound to a login such as Facebook, Apple, or Google FIRST – then uninstall and reinstall the game

If none of the above methods work, please be patient as Mods will report the issue to Captains if it is widespread. Please also contact CS through email or Facebook:
Email | [e-mail]
FB | https://www.facebook.com/PnS.37Games

[gentle pasture]

Notice with the ability to assign a march skin to a troop type, it cancels each time one makes a change to that line up. Ie: I just got T11s and if I change my line up to add some to the T10s it will remove the march skin as soon as I save it.. will show it when saving, but once you return to screen, it needs to be added again.

[foggy ember]

I can’t get onto the user centre to log into my other account. It keeps coming up with a blank screen. I have tried to reinstall the game switch off and on my iPad. Cleared it and still nothing. Please help

[gaunt shoal]

You can try logging on and off Wi-Fi. / airplane mode. And/ or using a vpn

[foggy ember]

Have tried this and they didn’t work either. It’s been happening for the last couple of days on and off. I have managed to get it to work at the moment but I’m not holding my breath for it to keep working.

[drifting star]

Anyone notices that the food from rewards now goes to warehouse instead of bag ? I mean, i constantly have food over capacity after claiming rewards 🤪

[sullen oxide]

Most food rewards always went to warehouse.

[drifting star]

My bad 😂 thank you

[rotund flint]

So can anybody confirm their notifications are working or are notifications just broken for everyone?

I get all push notifications at once when I start the game. Not very helpful.

[gaunt shoal]

I get zero. Has been this way for over a year.

[idle atlas]

What is happened with damage in special operation? Why is so low. What did you change? It is not me it is all state

[rotund flint]

How do you play for a year without notifications. I deem it unplayable. Can't be logged in 24/7 ☹️

I made a bug report and followed the advice by pressing the "fix game" button. That gave me my first notification. Let

[cold parcel]

Since you are using your phone in power saver, you will get all notifications when it is turned on.try turning it off

[lone yarrow]

I can't reclaim the run samuel rewards anymore, can it be because i moved servers 3 days ago?

[dull pier]

Most likely. CS told me that was fixed. If you can't claim still, dm me your info

[lone yarrow]

i just messaged you

[waxen frost]

Hello I haven't had any game notifications since the last update. I uninstalled the app and put it back, nothing changed. how can i change that. knowing that they are all active on my phone.

[elder frigate]

Notifications have been broken for a while. Once you lose them they're almost impossible to get back. We have been asking for a fix for a while.

[waxen frost]

Ohhh thank you so much beauty 😘😘.

[unreal ridge]

Visit the Stadium event information isn’t translated to English.
I am using IOS.

[sweet scaffold]

Visit the stadium instructions in Chinese?

Sorry if wrong and it’s not Chinese. But like @unreal ridge said. Didn’t translate.

[pure tulip]

Not the only 1

[rustic moon]

If I had to guess, it translates to spend more money.

[rough kraken]

Can anyone translate this for me?? It doesn’t have a translation option

[gaunt shoal]

Introduction

x

1. When alliance members purchase gift packages and get diamonds, the visiting progress of the alliance will be increased.

2. When the progress reaches the specified value, the corresponding treasure box will be activated, and the members will meet the conditions

This treasure chest can be obtained.

3. Each treasure box has a certain number of claims. When the treasure box is collected by alliance members, it will not be available to receive

4. After the event time is over, there will be 1 day to claim rewards. During this time there is no way to activate and unlock rewards.

5. After the award claiming time is over, the unclaimed rewards will not be available.

Precautions:

1. Diamonds obtained by recharging or purchasing gift packages are included in the calculation (diamond treasure boxes are not included in the calculation)

2. The diamond part of the monthly card received daily is not included in the calculation (it is only calculated when purchased).

Created by a mod and pinned in general.

[rough kraken]

Omg thank you so much

[vague bridge]

The doomfest weapon 📦 boxes are ridiculous. They are supposed to craft a rare or above weapon. I’ve crafted over ten and gotten ALL COMMON. Going back to Lavina and Iornclaw frags. Utter disappointment. If all they will craft is green and the occasional blue weapon don’t claim they produce rare or better. 😭

[slim dome]

I bought a rare Box today from WC and i opened it and got a green from the craft, how does this happen?

It had the red star on the box

[dull pier]

Shouldn't for the red star

[slim dome]

It did, idk why

[dull pier]

Post a SS of the WC mall with that one saying 0 left. I need that to be ae to help

Also send it to CS, either in game or [e-mail]

[slim dome]

Idk if it was the fact that i have Bad wifi and it lagged? ive alr gave the screenshot to CS

[rancid zodiac]

Is it considered a bug if Stamina doesn't replenish when it is "marked" to? It doesn't physically give the point until almost 35 seconds later than suppose to?

[dull pier]

Lag

[rancid zodiac]

ugh, kk.. thank you

[heavy sedge]

when in arena fighting against someone with lora & jessie. when they activate their ability you lose the ability to play and have to close and reopen the game. same with wali. This doesn't happen everytime though but its maybe 1 in 3 chance.

[lone yarrow]

I still can't get the 3day,5 day and 7 days rewards from run Samuel event, any mod can help me with that?

[dull pier]

[e-mail]

[fervent zinc]

The final rewards frags do not boost the heroes advertised when you click on the puzzle frags. It clearly shows I should be able to use them for heroes like Eve and Ironclaw, but when added to my bag today, I cannot use them on Ironclaw at all.

[oak edge]

Perfect frags when clicking it says do not work. The list for not working is shorter than the list they work on

[fervent zinc]

Ah yes. My mistake. Thank you

[weak glade]

I just made a purchase and cannot access the chest in the stadium! I was able to with my other account where I made a purchase today!

[gaunt shoal]

Click on the chest to see if you made it to that threshold

[weak glade]

I'm not sure what you mean...

[weak glade]

Ok, that's the minimum amount you have to contribute?

[gaunt shoal]

Yes.

[weak glade]

Thank you so much for your help.

[queen escarp]

When I switch accounts it says login failed

[rugged remnant]

After the update, it is no longer possible to quickly switch between accounts on my Android.
It loads but then I get a message that the login failed.
If I quit the game and restart it, the login works.
This happens with every switch.

[verbal swift]

Same on IOS

[craggy pond]

Reported it, hope they will fix it soon.
Thank you all for informing 🙂

The log in/switching Account issue is reported and we wait for fixing, if we knew anything new we will inform you about

[craggy pond]

new version with a fix of the issue, keep updating your version and you can switch without the bug

[junior sun]

Why have ichi own avatar and we not ? #onfair

[dull pier]

Iconic champion reward

Want one, go win

[scenic bloom]

This is broken.it says tap to close but it doesnt close when i tap it.

[oak void]

There is serious lag in the game ever since the update 😤

[oak edge]

It should mellow out soon. It is frustrating i had alotta lag during DoA last night

[buoyant geode]

Having problem with puzzle master.

[fervent zinc]

New game code does not work, says Invalid Code

[surreal hedge]

This is bloody annoying altogether please toss it in the rubbish bin altogether same with the tiny roster layout bloody horrendous!

[raw musk]

Purchase diamonds did not compute to the visit the stadium points. Made a purchase specifically to unlock the next personal reward.

[sullen oxide]

The event to obtain points ended yesterday at reset. Today is just claiming rewards.

[manic ibex]

I can’t see my opponents in alliance conquest

[kindred lodge]

Hey...has anyone noticed their lineups for conquest are different to what you set? Didn't take much notice of the first fight...but the second...I never use MCCarty..and here he was...so I checked...
First photo...what I set...second is my second challenge attempt...

[craggy pond]

Defense line up and attack team are totally different teams

The one is the two teams you set up as defense for the other alliance, the other one is the team you attack with

[kindred lodge]

There are only 2 set ups?? What do you mean sorry?

[craggy pond]

Lets switch in #🏆alliance-conquest chat 😊 i will explain it more there

[robust ingot]

Bonjour j'ai un bug très pénalisant depuis hier à la sortie de la guerre du réservoir.
Depuis j'ai une file qui a disparu, et ma plus forte en prime. Je ne peux donc déployer que 4 marches de troupes sur mes 5, mes héros de ma troupe la plus puissante sont étiquetés comme déjà occupés sur une file active.
Dans les faits je ne peux déployer que 4 marches, je n'ai plus accès à mes héros principaux, je ne peux pas me teleporter sur un autre état(pour la conquête) car le jeu le dit que j'ai des marches en cours alors que j'ai tout rappelé, je ne peux pas utiliser de relocs aléatoire car file (fantôme) occupée, mais je peux faire des relocs dirigées sans pour autant récupérer la file fantôme et je reste bloqué à 4/5...
J'ai déjà réparé le jeu 3 fois.
Si vous avez des idées en attendant que le support réponde 🙏🙏🙏

[robust ingot]

Résolu par service technique merci

[pure tulip]

Anyone see AC players are defeating their own alliance members? No one in our alliance with said names

[pure tulip]

Highly doubt it as it doesn’t display or show anyone the rewards, in hind sight newer release. Please point it out on rewards please!

[distant plinth]

We cant log back in feast

[queen escarp]

The feast just disappeared early wtf

[distant plinth]

Switching to other accounts no feast ongoing

[oak edge]

Heavy network errors going on lol

[queen escarp]

I’m really sad this was the one feast I could finally attend in literally months due to all the others being at a bad times and now I get knocked out due to network errors. What bad luck 😭😭

[still cliff]

Our alliance gift experience has been stuck at lv 9 for the longest time despite many gift boxes & claiming them

After claiming that 1 box, gift experience never increased

[oak edge]

Need to fully fill the top bar to move the bottom bar definitely weird it's stuck lol

Just looked at your screenshots. The numbers are different

[rustic moon]

PNS I’m onto your algorithms and what you’re doing in the arena.

Everything you do is designed to force someone to spend. I see you

[still cliff]

Ah.. just to ensure i understand correctly, we need to first fully fill the top yellow bar, then the green bar will change?

[oak edge]

Yes correct

[dull pier]

First time?

[spiral portal]

<@&742285797725569104> above link

[clever surge]

The game has been messed up the past day or so. It doesn't want to login when changing accounts, and you have to close the game, and try several times before it actually opens. This happens when you close the game also and attempt to open it again. What's going on?

Clicking the Continue button just continues to bring back the same error message.

[rustic moon]

Have you spent money yet? If not that’s why

[fervent pivot]

Has anyone actually got their Samuel run fixed? CS one day says they will manually send me the prizes, then next day says to do the same thing that didn’t work a week ago. Really tired of their BS…

Not only is the cache cleared, but I tried it on a completely separate device. The link to the Samuel run event is still connected to my old state, and not re-linked to my new state. Can someone get these guys to fix their issue, instead of using standard responses for multiple weeks?

[dull pier]

Send me ss of their responses

[fervent pivot]

Just sent it.

[gaunt shoal]

Wrong day…..

[hot granite]

tonight, when I was in fan showdown, I got locked out of a game when I received a dialog box from Dead Rising that we were at the half way point. I hit "OK", but the dialog box wouldn't go away and I was frozen in place until I lost the round.

[rugged kernel]

Not that it matters much, but the two attempts Scarlett's skin gives aren't added to the Supply Depot counter

[spiral portal]

I've seen this too

[queen escarp]

Why do I keep getting kicked out of feast early? The button disappeared with 8 minutes left.

[grim inlet]

Fix the daily lag, everyday for about 4 hours there is multiple lags from 2 hours before reset until 2 hours after. Everyday this happens, constantly get the loading symbol while in the game. I’ve tried everything to get rid of it from connecting to Wi-Fi and clicking the fix now button on the app loading screen

[hollow oracle]

When I bought this....

Shouldn't I have seen it here...

[gaunt shoal]

#🗓regular-events message

[dull pier]

#📚sanctuary-rules don't tag captions please.

What is your issue

[pseudo lagoon]

Is this correct for EVE 6* to 7* jump? Troop size increase only 1k?

[sinful quarry]

Yes. It is purposely made that way.

[deep frigate]

Is this you DavE

[dull pier]

Nope

[wary lodge]

Even if you upgrade from bioenhancer refinement, my total mights doesn't increase at all. Does it work properly?

[pastel iris]

Anyone have problems with the gift code option not appearing?

[earnest cipher]

How to Redeem Gift Codes

Android | More > Settings > Box > Enter gift codes

** iOS** | Go to the link in the Notice Board in your sanctuary (see image for reference) -OR- click on either of the following links
Phone: https://gevents.37games.com/gamecode/indexm.html
PC: https://gevents.37games.com/gamecode/index.html

This message is always pinned to #🎁gift-codes

Apple does not allow redemption of gift codes in apps, this is why the outside link is necessary

[slate flume]

@pastel iris ☝🏽😊

[pastel iris]

Oh! So it’s different for iPhone? That makes sense. I was so confused. Thank you!

[slate flume]

Yup! Unfortunately Apple TOC changed that’s why they had to modify the gift code system 🫣

[wary sparrow]

I just promote a bioenhancer yesterday and it increased my might

Maybe do a ss and show it CS if its really not working

[rare dirge]

Lost my account how do I get it back?

[spiral portal]

Why has this been happening so much recently... Is your account binded to anything?

[rare dirge]

Was then I unbind it and now gone

[spiral portal]

You might have to make a CS ticket. I have nothing else to help you unless anyone else has more knowledge in this type of situation.

[rare dirge]

Thanks

[dull pier]

In game CS or [e-mail]

They will walk you through the steps to verify

[rare dirge]

Ok 👍 thanks

[gaunt shoal]

There is no option to buy with diamonds.

[wild girder]

Getting this when trying to login with twitter on Iphone 14 ios 16

[tulip snow]

When trying to scroll through scout report have to swipe at it 10 ~ 15 times to get it to move. Samsung Tab S8 on Android 12 have no issues scrolling anywhere but the log or report from scout. It's every single report.

[elder frigate]

I know that it's not optimized for the iPads so I'm not sure it's optimized for other tablets either

[prime elm]

doesn't represent proper state of dinosaur. lvl 6 should look different than an egg 😉.

[oak edge]

You have to hatch I lol so it won't look hatched till the 15th touch everyday🤣

[prime elm]

aah got it. so everyday a new egg, not only one dino growing bigger 😆

[scenic bloom]

Happens on android too .started after hq30

[surreal helm]

I need to double check but it looks to me that lvl 7 Rex aren’t giving 10 skulls as per the lair report, but only 5. I’ve completed 16 today with 80 skulls in my bag.

Anyone else noticed this?

Ignore me, I am going mad. It’s 2 chests per win, so the skulls are 10 per run. Doh. I need a beer I think!

[stable moon]

Having issues logging in via Twitter. It used to stay logged in, now every time I switch accounts, I have to re-login and get messages that I am logging in from a new device. Very frustrating

[fervent bronze]

Newest gift code from discord WC2022 doesn’t seem to work!

[oak edge]

You didn't accidentally put a space at the end right? I didn't see an expiry date on it so if not that idk then

[warm plinth]

it gives the gift code expired memo

[ivory pasture]

Is there some kind of glitch happening with the dinosaur hatching event? I’ve gone to try to help with peoples Dino’s and it won’t let me. If I have already helped them today for some reason the bubble over their sanctuary is still there. Is there a limit to the amount of helps you can give?

[lilac scarab]

Alliance gift experience does not go up . it is stuck at 453000/500000 . has been like for a few days

[oak edge]

The top bar needs to fully fill to move the bottom bar. If I'm assuming is what you are looking at

[proud eagle]

For Iconic Champion battle the “i” info button gives some information but it looks like the text is either cut off or scrolling is disabled. I can provide a screenshot if necessary.

[gilded zinc]

Are you using Apple iPad of some sort? The games is so far from maximized for iPad it would be laughable if it weren’t extremely annoying.

[proud eagle]

I was using iPhone when I viewed it

[gilded zinc]

There are issues with iPhone and PnS as well, but far more of them with iPad. No matter how much apple users bring in his type of thing to their attention, nothing has been done.
I’ve mentioned it in an app review and sent ss and to CS still nothing. It’s like they don’t care if they alienate a good portion of their player base.

[old surge]

Dinosaur help bubble reappears after a sanctuary gets hit, even though I've helped them already

[wild girder]

any help?

[elfin cedar]

iOS chest in gattacha does nothing when tapping on confirm- I have met the 100min

[craggy pond]

Maybe you should ask CS about help:
In game: More – Settings – Help – Contact CS
E-Mail: [e-mail]
or with facebook messenger: @PnS.37Games
I dont know how i can help you with it, but they maybe can help you there 🙂

[ivory pasture]

Just logged on after upgrade. I tried to select module modifiers from a couple of modifier boxes I had and for some reason it gave me gear locks instead

Is this an ongoing issue because I keep winning mod boxes from gacha but now I don’t want to open them for points in this mod and module event if it’s gonna keep giving me the wrong thing

I want my boxes back

[arctic steeple]

I just had the same thing happen.

I did it twice. The first time I thought I fat fingered it, definitely did not do that the second time.

[rustic moon]

Zombies that don’t disappear after there supposed to be dead during DOA. Can that be fixed please this glitch been going on for a long time.

[old surge]

Will be messaging CS, but I'm unable to see my Google Play balance in-app on android. It says $0. In another game on the same phone I'm able to see my balance.

[Edit] works now.

[quaint totem]

During a feast doing a lair, my damage is not displayed in the mail

[oak edge]

I found out this was a connection issue for me. Usually when this happens my VPN stops working 5 seconds later or if I not on my VPN the game crashes😂

[south moon]

Alliance bulletin board when you change something in the bulletin board it takes days that other alliances can see the change

[mint ember]

where is chip event ranking rewards? 😂

5 mins late, but it is there now

[outer moon]

Not sure if this has been listed before?
Android version, when in any kind of extra window (like training troops, go into the camp, then try to pick the number of troops to train - that would be an example of a secondary window) that some weird aberration happens that it looks like I'm constantly clicking in the top left corner of the window. You can actually see the orange circle appear and it keeps pulsing there. All of which cancels you out of that secondary screen because it's not the primary window and makes it hard to complete your choice. It's happened several weeks ago and now again today. Force closing the app makes it stop. But then switching characters makes it return.
Yes, I've checked other apps, don't have a broken screen, none of that. It's only on PnS on those secondary windows.

[fringe salmon]

Why cant i access to the sever

[limpid vale]

What country are you in? Our friend is having the same problem

[fringe salmon]

591. I had just logged in. Pheww. Made me panicking for a sec

[mint ember]

No more pack to buy Dinosaur Gene Segment today?

[gaunt shoal]

They are in my mall….

[mint ember]

restarted the game, and there they are. Thanks 🤣

[prime lance]

Cant access server again

[fiery widget]

Not sure what's going on here. Riders and fighters are missing sprites.

[agile nimbus]

Anyone else having issues getting into game?

[elder frigate]

There have been a few reports of issues over the last few days. Using fix game or the airline mode trick has worked for a few people. Others had to try a VPN.

[hard pumice]

Question was looking Eve troop bonus from level +6 to +7, see picture below is this correct?

[dull pier]

Yes. It is correct

[gilded zinc]

The healing order is all wrong. According to the radio and order of healing my fighters should be first in order, not trucks.

[tall breach]

Currently unable to access any pit other than 2 or 9. Says “cannot access another pit for now”

7 is my usual pit. 9 is too strong to beat.

[strong burrow]

Well, the order they appear on the infirmary isn't exactly the order they get there, but what really bugs me is that you should have riders and shooters there before trucks

[gilded zinc]

Yes. There are no riders or shooters there currently, but the fighters should definitely be before the trucks.

[strong burrow]

You need to reset the pit in order to have access to the rest

[amber frigate]

Anyone having problems with game disconnecting?

[hollow badger]

Cant clear daily upgrade resources building, please fix it. thank you

[oak edge]

You mean boost a rss building? That's the thing at the bottom of the rss building you can use diamonds or get some of the 24 hour boosts from alliance shop

[last blaze]

Yes. Issues on mobile and PC

[strong burrow]

Have you tried a VPN?

[daring scaffold]

No cube promoters on purpose?

[elfin cedar]

I just had a teammate immigrate to my state and he lost all ap and stam cans in his bag, how can he get help with getting those back?

[elder frigate]

You would have to contact CS

[earnest cipher]

Customer Support Contact Methods

Method 1 (in-game):
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Method 2 (out of game):
Email: [e-mail]
You will need your UID, which can be found under Settings > Account

Method 3 (out of game):
Facebook Messenger: @PnS.37Games
You will need your UID, which can be found under Settings > Account

REGARDLESS OF CONTACT METHOD: Remember to include any and all relevant screenshots related to your issue, including screenshots representing your normal or expected outcomes, and/or proof of purchase, if applicable.

Please be aware that CS is not available 24 hours a day. Please be patient when waiting for a response.

[elfin cedar]

Thank you! I will have him contact CS

[elder frigate]

Hopefully they can do something to assist

[dull pier]

Been reported, waiting on an update

[graceful pawn]

I noticed this one as well… was wondering if that was a mistake

[granite edge]

Pretty sure that's supposed to be cube

[oak edge]

Look up it's been reported

[raven thistle]

i have constant disconnect.. every 3 minutes or so.

ever since the last "maintenance" game on phone gets the spinning wheel and disconnect constantly and pc version doesn't work

[sterile phoenix]

please fix it today. for the job.

[wary sparrow]

if you mean the two slots for modules, that's intentional

[sterile phoenix]

@wary sparrow
Why?

[strong burrow]

My guess is that they didn't want to give away cubes on the Cube Upgrade day

[wary sparrow]

Dont know

[wary sparrow]

maybe

[dire egret]

Yes cube event today and they give 2 times module promotors!!intentional?pretty sure of...

[tiny ridge]

Stupid move…

So why remove the cube promoter 2… but leave the cube modifier? Doesn’t make sense.

[silent pulsar]

Ok so I opened my promoter 2 and 3 boxes and they did not add into my ace commander. But everything else did

[woeful junco]

I really hope this is a glitch and PNS does not play favoritism with players in particular countries to allow them free mall purchases when the rest of us have to pay.

[jolly marlin]

It's a glitch, I can't get in either

[woeful junco]

You know you want that free stuff me too 🤣

[jolly marlin]

Looks like quite a few can't

[sullen pumice]

Same and I’m gonna end up missing this BL too 😤

[narrow jay]

Its lies wont let me claim 🤣

[craggy pond]

Still showing like that? I checked my game and saw it normal thats why im asking, had a new version information which i then went for and since then shop is normal

[narrow jay]

Yep clicked out restarted game too...still showing

[craggy pond]

Ok, thank you 🙂 will report it again

[rich shard]

My husband has just had this come up too

[craggy pond]

We will inform when we know more about the mall issue, please stay patient, we are on it 🙂 maybe you can also report it ingame to CS to have all ways activated for that it get fixed the most fast way

[narrow jay]

Its also on the supply drop. I was doing dailies for my other account and trying to get rid of the red dots of madness lol

[cunning plover]

Yes. After the last update

[craggy pond]

We are aware of the mall issue and have reported it, we will inform you right when we know more please stay patient so long 😊🌼🍀

[wide wyvern]

Patience, we excel in patience…

[weak dust]

No patience

[craggy pond]

Did anyone tried to purchase due to the official website while ingame mall is broken?

[weak dust]

Yay devs aren’t making money anymore, soon they’ll be like 😭😕🫥🫠

[craggy pond]

For the time they need for fixing you can go to the official website and use that mall: https://pay.37games.com/platform/officialStore.html?gameId=191&cid=Social#/

[obtuse gate]

So bummed i can't accept free stuff!!

[weak dust]

Guess they couldn’t afford to go too long without fixing

[craggy pond]

Mall is working again check to have the newest version of the game 😊🌼

[wheat trench]

Looks like T-rex shop has an error. It is doubled up on Module promoter II's. Seems to be missing cube Promoter II's. If an error, please fix before reset, I want to exchange for cube II before Ace materials day ends.

[sullen oxide]

Apparently not a mistake, no matter how much players (and every mod) disagrees.

[dire egret]

If its not a mistake why do devs say they fixed the problem ??😂

[elder frigate]

That was a different problem they fixed

[fast pawn]

Idiots!

It’s not a bug - it’s a feature!

[spiral portal]

Damn it's always when I decide to work on my cubes. Always

[idle sail]

I suppose they call this “ doubling down on your mistakes”

[tepid tundra]

Don't see this avatar in the game

[oak edge]

It's his reward for winning iconic

[gilded zinc]

You won’t. Only Ichi and The King have it, and they only have it because it was a reward for winning wasteland conquest.
Ichi’s has colour because this was his second win.

[spiral portal]

The game needs to send out a message about that. I hear that question every single day

[warm basalt]

What do I have to do to stop getting the loading ring every ten minutes? It’s been ridiculous for the last three days

[rose lava]

So I'm curious. You need fragments to upgrade heroes. Why does the game block out the word fragments....?

[gilded zinc]

Gm. Game moderator

[fickle jungle]

Governor appointment seemed to have something wrong in my state. Anyone can help?

[gaunt shoal]

What is it exactly.

[fickle jungle]

I appointed the r5 as gov and when I click confirm, it turned out to be another r3 player.

I have screen recording

[gaunt shoal]

Has gov been appointed then? Or is there time to have the R3 appoint the person to R5. IF the “R3” person is gov. It’s almost impossible to have it reversed.

[fickle jungle]

The r3 player is now the gov.
Is there anywhere I can share the screen recording?

[gaunt shoal]

You can try. But the only people who could help is CS at this point.

[fickle jungle]

I wrote to CS earlier too.

[gaunt shoal]

Share the recording with them. If it allows it.

[fickle jungle]

The CS system can only post jpeg/png files lol

[dull pier]

[e-mail]

[elder frigate]

CS will not change appointed governor. I know because we accidentally appointed a dead base once

[fickle jungle]

But this is not my fault that caused the accident. I have recordings and screenshots to prove it is a system problem.

[elder frigate]

Unfortunately that is what they do because it can be abused if they think that someone is trying to change the governor

[acoustic dirge]

I’m seeing this A LOT. Anyone else?

[mellow rune]

I am getting a new bug "Unity Engine log in failure"

[wraith marten]

Same i cant get to the game for two days it opens sometimes when i use mobile data only and not my home wifi. Is there anyone can help us

[elder frigate]

Contact CS

[earnest cipher]

Customer Support Contact Methods

Method 1 (in-game):
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Method 2 (out of game):
Email: [e-mail]
You will need your UID, which can be found under Settings > Account

Method 3 (out of game):
Facebook Messenger: @PnS.37Games
You will need your UID, which can be found under Settings > Account

REGARDLESS OF CONTACT METHOD: Remember to include any and all relevant screenshots related to your issue, including screenshots representing your normal or expected outcomes, and/or proof of purchase, if applicable.

Please be aware that CS is not available 24 hours a day. Please be patient when waiting for a response.

[elder frigate]

We need people to report this

[wraith marten]

I will try again cuz i tried and i couldnt reach to thier cs page

Thats now 👆🏻

@elder frigate

Can i report this to the cs here??

[elder frigate]

CS isn't here. Try the email address [e-mail]

[wraith marten]

Okay i will try it thank you 😊

[unique helm]

The game froze in the middle of switching charaters. Can not access any of my 14 accounts on either android or iphone devices. Tried on cellular and wifi. When tried tapping "fix game" I was kicked out of the app

[gaunt shoal]

Fix game always kicks you out and you have to start the game again for it to take effect. You will have extra loading items.

[gilded zinc]

I always have to load the app again when I fix it cuz it kicks me. I think that’s how it’s supposed to act.

[dull pier]

#📚sanctuary-rules don't tag captain titles

[dull pier]

Only in game CS can help you with account issues. If you can get them in game [e-mail]

[dull pier]

Tapping fix game does kick you back out. It fully reloads the app after you click it again

[unique helm]

My apologies

[gilded zinc]

It says can not be used for those heroes. You’ve never been able to use them on him.

[mortal salmon]

Op, yep. 😂

[stable pilot]

I bought EXP for the puzzle but it doesn’t show. Does anyone know how to fix it😭

[sullen oxide]

It doesn’t show, but when you go to use it, it will be there

[dull pier]

Mine didn't show, but was there

[stable pilot]

Ty👍 it did work.

[obtuse perch]

Anybody else has issues with frags exchange? I wanted zeph i got lorrie and getting some errors

Also getting this for ace frags

These frags gave me insufficient item error yet i have 4

[rough gorge]

They gave me lady m instead of phoenix!

A player in my alliance got zephyr instead of lora& Jessie

[obtuse perch]

Yes we can see similar issues across our allience too. Filed ticket with cs

[neat plank]

I have the same issues as you for the hero cards for ace and lady m

[jaunty heron]

I am having the same challenges with those frags

Server maintenance now?

[north palm]

🤣🤣

[rain salmon]

Server maintenance now during two feasts?

[obtuse perch]

Hahaha we just joined feast ans pufff

[north palm]

Not cool

[rough gorge]

Not cool at all

[rugged pawn]

We have 2 feasts and maintenance update happens at start of feast?

[rain salmon]

Server maintenance without warning. Usually we are told ahead of time …

[obtuse perch]

Well that bug with frags exchange is pretty big one. Just not great timing work maintenance

[rose lava]

Maintenance during 3 back to back to back feasts!?

[north palm]

3

[obtuse perch]

You un lucky. Only 2 for us

[rugged pawn]

Why couldn't it wait till after feasts or atleast check to see if feasts scheduled? And let the feast holder reschedule some players stay up after midnight for these

[rose lava]

https://tenor.com/view/tomasmagnusek-ambrozia-ambroziada-waiting-waiting-for-food-gif-26258213

[obtuse perch]

200 dias compensation 👍🤣

[north palm]

3 back to back feast is a joke. People wont spend as much when they reach the third

[rain salmon]

3 or 4 or 5 feasts just stop the maintenance 😂

[rugged pawn]

Maintenance will last 40mins

[obtuse perch]

So the big feast still on track

[rugged pawn]

Hopefully we get the last 20mins

Compensation should be atleast something significant as this isn't just a little bug fix, its a rather large disruption.

[twilit estuary]

Dear Commander,
An emergency maintenance is now underway and it will last for half an hour.
Please wait in patient. Compensation will be sent after the maintenance.

@everyoneУважаемый командир,
Сейчас идет аварийное техническое обслуживание, которое продлится полчаса.
Пожалуйста, подождите у пациента. Компенсация будет отправлена после технического обслуживания.

@everyone

[pseudo oxide]

It’s one hour maintenance?

The maintenance had wasted 30 minutes of the feast time

[rugged pawn]

It's back

[chrome geyser]

New update and now I can’t get back on

[stuck roost]

Really ? Even after Google play update ?

[oak edge]

Did you throw it in some rice then hit fix game

[rustic moon]

that's how it looks to me sometimes too

[ancient hull]

Same here…over and over and over
Ready to quit this game if they won’t even acknowledge there is a problem!

[ancient hull]

We are having the same problem!
For days now CS says it is on our end, but we have tried several different internet connections, devices are up to date and have tried everything else we can think of!

Ok, this has gone on long enough.
Almost 10 days now of game disconnects and other errors.
I am using and IPad and iPhone and have had the same problem on several different internet connections.
Happens anywhere from every minute or less and up.
Below are pics, but there is another that pops up super briefly between the error screen and reload screen.
Can’t play the game reliably and I am not the only one having this problem.
Please figure this out!
I have tried everything!
Thanks.

[stuck roost]

After fixing still having issue

[solid mural]

I noticed that Requiem fills the rage bar of enemies when she paralyzes them, I think it didn't use to do so. It's not helping in UC at all.

[ancient hull]

Happened again….lost the battle

[safe sinew]

Every 1-5 minutes……really getting old.

[safe sinew]

Time to reboot app again…..

Then get freeze up here…

1 minute later….reboot again…..

And again 2 mins in……This is how I play the game ALL DAY, wherever I am, no matter the Wi-Fi I am connected too…..

[ancient hull]

Happened 5 times in the last 10 minutes or so

[elder frigate]

If you've tried all the troubleshooting methods and it's still doing it including having tested it with a VPN and on different networks, please put in a ticket with CS.

[earnest cipher]

Customer Support Contact Methods

Method 1 (in-game):
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Method 2 (out of game):
Email: [e-mail]
You will need your UID, which can be found under Settings > Account

Method 3 (out of game):
Facebook Messenger: @PnS.37Games
You will need your UID, which can be found under Settings > Account

REGARDLESS OF CONTACT METHOD: Remember to include any and all relevant screenshots related to your issue, including screenshots representing your normal or expected outcomes, and/or proof of purchase, if applicable.

Please be aware that CS is not available 24 hours a day. Please be patient when waiting for a response.

[warm plinth]

Is the dinosaur gatcha trading broken, ive traded afew times before and never had this issue

Wont trade, i tried afew different dinos, allways says insufficient materials

Like this

[safe sinew]

Been on the same ticket for about 10 days now….🫤

[gaunt shoal]

Looks like you need 20. And you only have 1.

[ancient hull]

Thank you.
We have tried that.
Five times in less than 10 minutes the game has disconnected or had an error.
Missed out on rallies for Sonic and lost several Dino Clash battles today.
Again, tried different internet connections…tried everything!
Thanks 🙏

[astral ice]

The gameplay has been very disappointing lately I can’t do ANYTHING on my game it’s always giving me an error message and disconnecting every 5 minutes it feels like. I’ve lost so many puzzle duels and it’s not new it’s been doing it for a few days. A game that I put money into should not be having this many issues. It’s very frustrating. I’ve uninstalled it I’ve done literally everything and nothing has helped. I put in a ticket.

[gaunt shoal]

Have you tried a vpn

[astral ice]

What is a VPN?

[gaunt shoal]

Virtual private network. You can google for a free one.

[astral ice]

No I haven’t ever even heard of that. Sounds unsafe

[gaunt shoal]

#🦗bug-hunt message

It’s included in the list of troubleshooting

[warm plinth]

I traded before 2x it was 1 for 1
One card for one card think the 20 is simply max u can swap for in one go like 15 for 15 etc
Besides 20 for 1 would be unrealistic considering u barely get a card here n there as is, let alone extras

[hard echo]

Anyone know why I am getting this when I log in

[vast gyro]

I am getting the same

[keen lintel]

The same here

[tribal owl]

@mellow isle @dark coral No one can play the game with this Unity error 😦

[kindred wave]

Same here too

[tribal owl]

Ok Fix game seems to work on the Unity Error.

[silent kestrel]

They are deleting 5 buggs and then we get 35 new buggs

[gaunt shoal]

It worked for a little bit but came back

[true cove]

Bonjour, j’ai un problème de connexion avec Facebook :

[silent kestrel]

Kaz 😘

I Switched from dc back to game and it says the same 😓

[tribal owl]

Oh no, well I was able get my pit hit in and do a rally so hasn't kicked me yet

[vast gyro]

It worked for a bit and then the error recurred.

[mint ember]

The Unit error occurs when I switch sanctuary from the same accounts. It happened every time. Please fix it 🙂

[covert flower]

When are they going to fix this?

[silent kestrel]

I Hope very soon

[gaunt shoal]

Me too.

[elder frigate]

Please be advised they are working on the unity login error. It has been reported multiple times.

[mint ember]

I think it has been fixed by the latest update. I can now switch accounts without this error. Thanks a lot 👍👍

[gloomy falcon]

Noah's tavern consumes all attempts for basic recruit on the first attempt. Can not use 2+ because it resets to 0 after 1st use.

[rustic moon]

これめっちゃ困るんですけど🥲

[rustic moon]

Can't stay logged in keep getting disconnected. Cleared cache

[dull pier]

私も同じ問題を抱えていました
私はゲームを閉じました、そしてそれは私を試合に負けさせました

[vagrant torrent]

I used a 30% troop training speedup boost but it did not work. My training time is exactly the same as it always is without any boosts. I've logged out and in, trained a batch. Used a 2nd boost (same kind) just to see. Still, nothing.

[vagrant torrent]

20 minutes after cost reduction wore off, the boost suddenly appeared. I already finished my troop might showdown quest and the army expansion event. Switched over to a farm. Just came back on and now my dailies say I've made no troops. At all. Though, I've made all.

[craggy pond]

Have you maybe just trained fighter? It says rider, shooter and vehicles are just missing

[vagrant torrent]

:/ yeah I did all. Though, I did do a lot more fighter than the others. It's been a weird evening in game.i just did one more round of each to be sure. Seems like it took this time. Hopefully it sticks. A little bummed about the training boost but I have plenty more and I still got the job done. Hopefully it won't do that again or to someone else. Weird stuff 😂

[rustic moon]

Two days in a row I have lost the max prizes on Joy777 and Lucky Spin because the game buffered. Tonight, it was Joy777, and naturally, I had hit 777. And whatever that other quest game with the chests is, I used auto open for 25!!!! chests and nothing happened. That was expensive. I’m torqued.

[final edge]

I'd like to suggest a warning of some kind for team mates marching on same tile please and thank you, Cheers!

[viscid jacinth]

I accidentally posted this in the pc thread, but an icon for the christmas Nova skin doesn't show when in battle as shown in the left bottom of the screenshot.

[craggy pond]

Ah i see, thank you i will forward it to captains

[meager flax]

Anyone having an issue getting in??

[dull pier]

Someone always is

What type of account is your bind?

[meager flax]

Twitter I think

It finally let me in after an hour

[oak edge]

Twitter seems to be the problem child. Now that my accounts are hooked up to more than just Twitter I've had less issues

[spiral portal]

I've sent a C.S ticket to delete one of my cities, I got confirmed after the 7 day and they said they contacted someone to delete it. It's been a week and it's still there

Is this normal?

[dull pier]

Should be gone. Maybe they deleted someone else

[spiral portal]

Odd. Should I contact again?

[dull pier]

Yes

[spiral portal]

Thanks for the help

[blissful hinge]

After updating the game yesterday, and just open again now. only get like that. And i cant make a ticket because them need merge with server first but the game cant opened -_-

I already reinstall too😩

[raw jay]

I am so angry at the developers right now I could just about spit nails. I’m ready to quit completely. Every week, I have issues logging in during the beginning of wasteland conquest. This week I couldn’t log in at all because of your updates, and while I was trying desperately to log in and save my damned sanctuary, I was actively getting notifications that I was being rolled by other players while I COULD NOT GET ONLINE BECAUSE OF YOUR UPDATES.

I am DONE. I am so tired of the problems with this damned game, never being able to trust three day shields, it is TRASH.

[scarlet crypt]

I wonder if anyone actually reads these things, I know contacting CS is useless as they've not one time helped rectify a situation. But here goes.

On a level 39 lair, sometimes I win, sometimes I don't with the EXACT same setup, exact same allies, exact same everything. Video playback feature shows I win EVERY time, however, wouldn't you know, it's a loss. Got video proof and contacted CS twice with literally gibberish back for a response. Anyone going to help or?

[gilded zinc]

Their morale drops first and they flee before you’ve killed 50% of them.

[scarlet crypt]

It declares me winner at the end of the video. That doesn't make sense. It also doesn't make sense that with the exact same heroes, exact same troops, exact same participants, exact same rally...one fails and one doesn't.

[agile nimbus]

Trying to do VC. No option to land in foreign state

[gilded zinc]

My riders have the same issue going from 38 to 39. It’s usually an issue of the number of troops and what back up you have.
It declares you the winner in the vid because you made them flee. You still need 50 kill for it too count.

[scarlet crypt]

It's so insane. We ran identical rallies and lost one, won the other. Video is identical. Just makes me wonder how much actually goes into a cohesive programming for this game.

[mellow rune]

Since updates my Achievements count is all messed up. On categories page the total is 60 but Total Achievements is 63. But my actual total is 64, the last one I just got and it shows completed did not up the count by 1 nor did I get the diamonds reward.

[elder frigate]

Contact CS with screenshots of the issue. They should be able to assist

[earnest cipher]

Customer Support Contact Methods

Method 1 (in-game):
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Method 2 (out of game):
Email: [e-mail]
You will need your UID, which can be found under Settings > Account

Method 3 (out of game):
Facebook Messenger: @PnS.37Games
You will need your UID, which can be found under Settings > Account

REGARDLESS OF CONTACT METHOD: Remember to include any and all relevant screenshots related to your issue, including screenshots representing your normal or expected outcomes, and/or proof of purchase, if applicable.

Please be aware that CS is not available 24 hours a day. Please be patient when waiting for a response.

[tulip snow]

Excavation event not paying excaxvation kits. Layer 4 is supposed to pay 5 kits. On layer 5 I have 0 kits. Anybody else have this ?

[tulip snow]

Can someone check rewasrds for level 4 in excavation and tell me if it's just my game that says you get 5 kits as reward for lvl 4 ? CS is telling me I don't get 5 kits it is a reminder that it cost five kits for lvl 5. What ? Shot above looks pretty simple to me. If 4 pays 5 kits and they can't be used or sold anywhere else then you cant be on lvl 5 with no kits and no tiles turned.

[craggy pond]

I have reported that to captains, but they will take some time to react, its weekend

[tulip snow]

Thank you, do you see what I'm saying or am I crazy ?

[craggy pond]

Could you send me the reply from thw CS?

[tulip snow]

Here you go.

[scenic bloom]

I cant claim alliance conquest rewards.i click it does not open

[sullen oxide]

Nothing “opens”, it just gives you the rewards when you click on the rewards listed.

[scenic bloom]

It doesn't even open to that screen

When i tap the event all it does is blink

[midnight current]

Try rebooting your device. If you did that already, don’t know what to say.

[scenic bloom]

Had to login on a different device.thanks

[spiral portal]

Why is 1 day and 7day the same percentage?

[sullen oxide]

You get better value on 7% every day instead of 7% once a week

[grim steeple]

Also it's an "incentive" to spend money, since you can only unlock the 1 day deposit by making a purchase

[spiral portal]

Makes sense 😂😂

[fervent zinc]

Not necessarily a bug as such, but why is the increase in troops only 1k from +6 to +7 on Eve? Did someone make a typo? The previous jump was 7k and given how long it takes to get Eve frags this seems ridiculously small. I would have expected 7k again.

[woven wedge]

Theres a bug where you cannot upgrade your virology lab building within your sh , if you have maxed out serum. And your lab has already created serum to collect. Being maxed out and not being able to collect the serum wont allow you to go further to the upgrade selection

[gilded zinc]

Temporary solution: recycle a hero so the serum goes into your bag. The upgrade the hero using what’s in the warehouse.

[woven wedge]

Yes already did that before posting. Though the bug should be fixed.

[tulip snow]

I wouldn't call that a bug. You simply have to spend some serum before you can upgrade, seems like it could be considered expected behavior.

[woven wedge]

If you say so developer sky.

If all my buildings are upgraded im expected to jump through hoops spend diamonds and reset heros just to upgrade a BUILDING. A building has absolutely nothing to do with anything else other than to upgrade a building and if something is preventing you from upgrading it as it was meant to be

Expected behavior to do what you have to do to upgrade a building doesnt change the fact youre meant to upgrade buildings. And if you dont collect serum which is no different from rss being produced then that in itself is a bug they over saw by putting a cap on serum.

[tulip snow]

That came off wrong, it would be expected behavior for this screwed up mess of a game. I'm aggravated from getting screwed by them I think this is the 8th time now. Shouldn't have said anything but I did. my bad

[tulip snow]

Here is their latest and it's wrong. The five showed up in bag about 2 hours ago. Just like it shows in screenshot there were zero while I was in level 5. If they had been received they would have shown there like they did in my other account. What good does it do me for them to send worthless crap for en event that has ended.

[woven wedge]

No i apologize i came off passive aggressive frustrated with the whole alliance player plural educational ordeal i gave and only was removed because people cried too much cause they cant grasp english lol. . I took my own frustrations out wrong. Sorry sky.

But i feel you on the whole beginning to get tired of being screwed by the game. They literally took a permanent frame from me replaced it ( i used it already) with a 30 day one said i only received the 30 day frame. Im like yeah did i use the frame? They said yes you used the frame. I said and i only received one frame according to you. They said yes one frame.. i said so if i used the frame which im telling you was the permanent one and i only had 1 frame why do i no longer have my permanent one and i only have in my bag a 30day one not used . If i only received one frame and used it i should not have any other frame in my bag. Lmfao.i complained for the portion of 6 months over it. Still wouldnt fix it and it wasnt the moral of the frame because ive spent a lot of money on this game id just buy another one its the moral behind screwing people over.

[gilded zinc]

Why, when i quick select for gathering, does it skip right over riders and go to shooters? Annoying.

[red abyss]

research center -> military -> troop size IV
This does not seem to increase the maximum troop size. (oops! see below)

[red abyss]

My bad. I forgot to change talent sets. This appears to be okay.

[tulip snow]

I made them admit that they didn't understand english. Didn't get me anything but the satisfaction of them admiting they were wrong. They still offered nothing in the way of a refund or even a damn gift code. I have went to them 8 times with issues and they resolved a total of 0.

[woven wedge]

Agreed man i spent like 25k on this game and they refused to help me get my 1 free frame back. Lmfao i dont even spend the way i use to just because of that. I just spend for events i want to when im bored now. They definitely dont know how to deal with issues thats an issue in itself they need to fix.i can understand a lot of con people are out there but a situation like mine where its clear we both agreed i got just 1 frame and used it , while you see i clearly have another in my bag unused should show there was a major issue involved with swapping out my frames somehow. But people will still spend.

Lol i remember they made me jump through hoops to add a mod named kara for a free exclusive gift cause i spent so much money. I got excited thought i was gonna get a cool frame or skin, or character skin. Lmfao messaged them on discord they ended up sending me a 1$ package lmfao i told them straight frees free but that was the most insulting thing any company could ever do especially after as much money as i spend. Lmfao.

[tulip snow]

They don't care to fix anything, like you said, people will still spend. This game was $14 Million of the $16 Milllion that 37games made last month. Pushing 500K a day they just look the other way, it's worked so far. Greedy bastards.

[woven wedge]

Completely agree with that

[sand gyro]

Yikes. Thanks.

They want that money they aren't getting. 🤣

[rustic moon]

I had this problem with my shooters
If someone sent just one fighter or shooter my % would drop 3-4% but if everyone sent one rider I would get that % back and win. I was very frustrated for weeks till I took a closer look at what was being sent. Than started testing. When you get to a certain strength the % help goes away and only helps with the amount of troops you need to heal. At that point having only one car helps quite a bit there.
Hope this helps take a closer look at what is being sent to your rally’s.

[sinful quarry]

@rustic moon

[rustic moon]

Tnx you😘

[fathom stone]

嗨！有人可以告诉我要如何开回旧的游戏号？因为昨天早上我的面子书被骇客了

[gaunt shoal]

[e-mail]

[trim dove]

I suddenly can't switch to, or bind to twitter anymore. It says JavaScript is not available, all though it's enabled. Anyone else experience this?

[rustic moon]

I suffered too, maybe if you reset the password?? you tried ?? or to uninstall and reinstall the game again?

[trim dove]

Done both, but no luck. Can't do in on other phones too. So seems to be out of my hands.

[rustic moon]

This is strange... maybe well fix after ... maybe is ome problem with twitter ,some time happend .

[calm echo]

I really need help. Who can assist me?

[rustic moon]

have you tried disconnecting twitter and reconnecting it?

[calm echo]

Would it be the reason?

[rustic moon]

or use another platform? you can make an account only for the game in VK

once you have created the new account, take a test, etc., go to account settings and give association

I will show you. I hope to be of help, even if it doesn't work, you can associate your game on another platform. and you have the same hq as on twitter

[rustic moon]

Just let me know if you can fix the problem @calm echo

[calm echo]

Okay, Thanks very much.

[rustic moon]

You welcome. Hope to can help also hope that Twitter begins to work. I use 3 platform to be sure that I don't have problems lol

[calm echo]

I will see to it.

[wild tulip]

One of my teammates encountered a weird phenomenon yesterday...she equipped a new frame with 20% shooter atk boost [Ace Commander frame]. Before, she was clearing 46 lairs at 58%. When that frame is activated AND equipped, it drops to 47%. If she switches the equipped frame to a permanent one instead, it goes back to 58%. Has anyone heard of or experienced such a thing? Frame stats are supposed to be passive, and stack, but this was weird.

[spiral portal]

A similar thing happened to me just 30 minutes ago. I clear lvl34 and 58% but when I red starred my requiem I'm clearing lvl34 at 50%. Anyone have an idea why?

[manic gorge]

Percentage in lairs doesn't mean how strong you are much. It also means how many troops you managed to kill BEFORE zombies ran away from battle. So equipping the frame made you stronger, you started killing faster and their morale dropped too fast so they ran earlier leaving you with only <50%
You can also check and compare video in the report

[rugged kernel]

So being too strong can make you lose?

[manic gorge]

I'm not sure how their formula work😂 there are also other factors like formations and troop types, need to check all before judging what actually happened.
But most of time increasing troop size can help the most

[rugged kernel]

It's the magical PnS-math, an enigma 😂

[unreal ridge]

iOS - it was cool while it lasted. Hopefully they add landscape support soon.

[elder frigate]

I don't think they ever intend to allow landscape mode on the game. It's still portrait mode even on the PC version

[gilded zinc]

They haven’t fixed other issues regarding iOS, like optimizing it for iPad, so doubt they’ll give us portrait mode.

[woven wedge]

If the fighter is weaker tier than the rally leader it hurts a lot and yoi lose% to winning. If the fighters are equal or stronger you get less wounded and same%

[tulip snow]

If the the lower tier fighters are t2 and in great number they increase kills greatly and do not effect initiator wounded.

[tulip snow]

I want to ask about the video in comparison to the lair performance. Can they be compared in any way ? I mean video can show win with 90% on a lair that failed at 26%. Morale vs kills doesn't seem to have anything in common.

[woven wedge]

Ill have to try a full march then. We normally send 1. Yes full march saves troop wounded for leader by splitting wounded to all players, but it also cost more wounded for smaller accounts ( which we want them to continue pushing bigger with minimal intrusion to their growth -more wounded to heal-). Ill check out the full march thanks for the advice.

[woven wedge]

Full t10 fighter ,caused me 58k and my teammate 50k wounded. With a 5% increase in lair win at 64%

1 car caused me 2,854 wounded at 59% win

[tulip snow]

I wasn't looking at them for lairs initially. I joined a rally on a lvl41 lair that was taken with t2 fighters and 1 t11 rider. That was to show the strength of t2 fighter vs taxi for meat shield. Rather than a ton of taxis that put up little resistance, a ton of t2 fighters hit back with considerable strength at an insignificant cost increase. Kinda stumbled on what they would do when sent on another persons rally. Lvl 23 base 148K march t8 91M doing lvl 30 lair at 78% with 210K t2 fighters sent. But, like I said, never intended to run lairs with them, just looking at numbers for shield.

[tulip snow]

Didn't have shots of last ones I ran

[tulip snow]

Didn't mean to cause you a bunch of wounded, sorry about that. Here's some shots of the one that got me looking. On the 41 I sent 1 taxi he sent 1 t11 and the rest were t2 fighters. Not for lair performance just a way at looking at t2 strength. Again, sorry about your wounded, didn't mean for that to happen.

Oops forget the shots

[slate flume]

Thanks for the assist. However this conversation is no longer geared towards bug reports and is now a full on discussion more suitable for #🗡battle-chat・lair-talk.

If you wish to continue this discussion, please move it to that channel.

[wild tulip]

We tried to replicate this issue again today, and couldn't 🤷‍♀️ so I guess disregard this bug report..

[spiral portal]

Odd.. lol

[weary coral]

Anyone have a weird issue with swift gather today?
I sent out 5 marches, waited until they got there, and only one came back and my swift is in CD.

[rustic moon]

Did you send the same type of unit for pickup? I always send rider's, they arrive faster

[craggy pond]

Oh, sounds annoying, heard from it first time now, maybe reach out to CS they can see what went wrong 🫣 i will test it in a bit by myself to see if that works

[weary coral]

Yes only riders. I made sure they were gathering first. Another member of my alliance said something kept flashing across their screen as well.
Super weird. I haven’t experienced this before

[oak edge]

I've heard of people having similar issues and the next time they used it everything was fine. You definitely waiting till they were all gathering? None were still marching? Sometimes it can be glitchy and weird

[weary coral]

Absolutely. 😔

[oak edge]

Next time it's off cool down try again and see if it's back to normal. I wanna say it may be a weird glitch but that so upsetting SG is my favorite talent

[weary coral]

I know!!

[mellow rune]

My main march heroes have started going on tile marches but I don't select them and the march screen shows that the heroes are not part of the march when I hit go.

[oak edge]

Sticky heros is extremely common. Normally happens alot for me on the weekends

[mellow rune]

That is sad to here because it is a real pita.

[tall osprey]

I just logged in for the second time today and all 3 of my accounts are missing and it sent me to start a new player. Please give me my accounts back.

S199, INT Dravyne, Dravyne 3 and one account Iin s199 AYE, Dravyne 2

I have restarted my phone and no change

[spiral portal]

Did you ask cs to remove your accounts?

[gilded zinc]

@tall osprey contact. CS using one of these methods

[tall osprey]

No, not at all. I AM THE R5 in INT

[spiral portal]

As I have a plan said, contact cs asap. Hope you can get your accounts back

[tall osprey]

Thank you

I cant Use in game contact, because I no longer have an account

[gaunt shoal]

You can still email them and figure out what happened

[tall osprey]

I emailed and sent a message through the new character they want me to start. I am extremely angry that all 3 of my accounts are missing. That is a lot of investment in those accounts.

[tribal rock]

Hello

[subtle wyvern]

I’m having trouble logging into the game this morning. Anyone else having an issue? Just keeps timing out at 55%

[gaunt shoal]

55% usually means it’s on your side. Clear your cache. Log on and off Wi-Fi and airplane mode.

[strange tulip]

I’m not sure if there is any chance to get the special incident sign fixed after clash, it’s from day one an issue. It’s annoying having it on without incident

[broken basin]

asking on behalf of a friend, he uses an ipad but he cannot seem to promote or demote alliance members even though he is R4. Anyone has a similar issue?

[gilded zinc]

I’ll check if I’m having an issue.
I was able to demote/promote my farm without issue.
Does he have an older iPad?

[broken basin]

No idea. just thought of checking here if this is a common issue for ipad users and if there is a fix. Thanks.

[copper prawn]

Ok, so my daily quests never reset today and neither did my joy event. I'm going to lose out and am not happy. What is going on

[sullen oxide]

Joy just started today. What do you mean they didn’t reset? Can you show a screenshot of your issue?

[spiral portal]

Any chance you can send screenshots?

[copper prawn]

Umm, for me It was before the reset. And also my daily quests never reset at reset

[sullen oxide]

No, joy was not going on before reset for anyone.

[spiral portal]

Joy is always on Tuesday, do you mean lucky wheel by any chance?

[copper prawn]

Ok, so what about this!

[sullen oxide]

You did those quests since reset 2 hours ago.

[copper prawn]

I did my daily before reset and it never refreshed at reset, just stayed how it was😡

[sullen oxide]

Are you sure you arent confused with time?

[spiral portal]

Maybe you mistook reset for a different time on accident

[copper prawn]

I don't think so

[spiral portal]

Do you know what time you logged on to do quests? And your time zone

[rustic moon]

This happens at random times. I could be doing a puzzle, searching around the map, the worst is during events and it would glitch out. Or everything will just go blank. Only way to fix it is to completely log off swipe it away and restart the game. It just happened to me again and I was in the middle of spinning the lucky wheel

[rustic moon]

I experienced this with the tablet, I assume it has to do with the processor of each device, I bought another phone and it works, it is no longer slow, and it is clearly visible, of course an update from google play can play an important role (if you have android) or ios store (if you have apple), you must also check the latest update of your device, this may also play a role or even the internet network

[past fiber]

Has he been trying to promote to R4? Or demote R4 to lower levels? Or has he been trying with other fangs as well?

[karmic niche]

So, when are you guys fixing arena bug?
A hero that already died keep showing and you can do nothing else.

[gilded zinc]

????? First I’ve heard about it.

[vagrant oriole]

You may try force quitting the game. It should register your win after you restart it.

[karmic niche]

It does! But has been happening almost every game, so closing and opening game all the time sucks

[viral night]

There is translator system error in game chat

incorrect parameter error comes up after pressing traslate button ab

[spiral dirge]

There is a bug in prison and it could be elsewhere too but I only use this team in prison to know for sure. This is the second time its happend. Timing agent x bomb to go off the same round as the twins drone attack, bomb goes off taking them to 1%, then drone attack goes off and their hp jumps up to 75%. There is no healer on the other team or mantis to revive and it wasnt against eve either. Today I did it on fox on the level 10 floor 1 boss. Cant remember who it was against last time but it was the same story same level, no healer no reviver.

[dull pier]

possible they died and a skill brought them back

[craggy heart]

Per the Spring Fest Fun event, why Scarlett hold a tiger , she should hold the rabbit 😆

[spiral dirge]

I dont think so. Eve has self revive but this was against fox, there was no mantis to revive. No other heros have revive that I see so I still say its a bug.

[rugged kernel]

I will put it in my report 👍

[knotty acorn]

I just upgraded my phone to the galaxy fold and having trouble with the game fitting to screen properly.

[rugged kernel]

Can you send me a screenshot, Ill put it in my report

[knotty acorn]

Sure here is 2

You can see how it cuts off at the top.

[rugged kernel]

Thank you. Is it the Fold4?

[knotty acorn]

Yes

[rugged kernel]

I'll pass the message on i my report

[outer moon]

Not exactly a bug, but I saved a few papercuts from last year and they are not usable this year.

[celest zodiac]

New tickets say 2023 event…

[dull pier]

This event rewards top purchases of them. There wouldn't let old verison add to it.

[gilded zinc]

Strange since the Sakura event is the same thing, and you can use the previous year’s.

[broken basin]

He just cannot change the ranks. The drop down displays like when you are looking at another alliance details.

[past fiber]

Ok, got it. Then the best solution would be to write to CS.

[outer moon]

Makes sense, thanks.

[tulip snow]

Lvl40 buzzsaw shows may drop Requiem but only drops Otto.

[dull pier]

Drops both. Otto has a higher drop rate

[cedar igloo]

Backfill glitch.... I just experienced this glitch and wondered if anyone else experienced this.

I was running 36s and I had a alliance member start another with 1 troop and no heroes. As soon as mine was finished, I backfilled his. Mine was a winner @ 55%. I used the same exact line to fill his. I made no changes because I directly redispatched to his....... His failed with 24‰. I searched and did another 36 because I thought maybe something was wrong with my line. Again, I cleared it with a 55%. I next asked a different alliance member to do what the previous member did....start a 36 with 1 troop and no heroes. Again after backfilling it, it was another failure @ 24‰. Any clues why? Did they change something within the system?

[sullen oxide]

Lairs still rely on the initiator’s stats. Backfilling isnt the same results. Not a bug, but the expected result.

[cedar igloo]

That's weird because I have run lair 40s with my start the same way... Someone larger backfilled me. We received his same % when I was on the receiving end. At that time I could only do 58% of a 36.

@sullen oxide

It was Warzone when I was in 543 BCC

[tulip snow]

They should fix the drop rate then. Otto 4 out of 10, Requiem 0 out of 50+. That's kinda ridiculous considering most have otto maxed by time they are hitting 40 buzzsaws.

[tulip snow]

Feast is not granting nova points for sign in. Shows 500 military and 500 economy. Popups say you obtained speedups and glory markers but say nothing of nova points. They are not going directly to bag either.

[oak edge]

They don't go to bag they swoop up in your open nova gems

[late dragon]

Does anyone know if there is a bug or still this issue hasn't been resolved?
Shouldn't be attacked after 2 looses but as can see on report 6 times got hit and each time troops were killed.

[sullen oxide]

New marches stop heading your way after 2 losses, but any marches already on route keep coming.

[late dragon]

Lair was next to me 🤣

So how come 6 marches was out at that time. It's confusing if that says stop attack after 2 nd that should have happened?
Or i am wring

[sullen oxide]

You must be doing level 6 or higher. There is no time between marches. So when the second fail happened, 4 more marches were already en route to you.

[late dragon]

We did 7. So any higher than 5 that rule wouldn't apply then?

[sullen oxide]

The rule applies to all levels. But it is much more noticeable on 6 and higher because the time between marches is seconds instead of minutes.

[late dragon]

Thank you for your time and answering

[thorny night]

several of our players are not allowed into the game today. is it long term?

[untold lion]

did reload the game? and tried about fix game?

[thorny night]

Yes

And update too

Switching from WiFi to mobile Internet did not help either

[oak edge]

Airplane mode? Last resort try a vpn maybe you can find free ones to download and try

[untold lion]

is there a ss it looks like when this player wants to join the game? there should actually be a notification why it doesn't work

press fix button in the loading screen, airplane mode on and off, if it is in wifi then try wifi off and with mobile data, if necessary test VPN if everything else didn't work

If none of this works, log out and log in again with a new password. for example if this player is logged in via facebook.....

[solid mural]

Not specific with mobile, but IDK where to put that one. In UC272, that Ephraim is actually a red Obsidian

[woven wedge]

Not sure about that. I can run a 41 lair with my baby farm. Start it with 1 troop and fill it with my weaker secondary march heros from my main , while running a secondary 42 lair with my main hero march . Run both and still win both. And my farm can only do a 33lair.

Unless i understood the comment wrong

[solid mural]

Same for UC274 & 275, the portraits don't match 100%

[rugged kernel]

A red Obsidian? How can you tell?

[solid mural]

Yes, there are several levels with a red obsidian : UC259,271 and 272. On 259 and 271 it's displayed correctly :

[rugged kernel]

That's... Funky 😂

[solid mural]

UC 275 has a blue Wali and no Zephyr, despite deing displayed in the lineup lol

[rugged kernel]

It's to fool the enemy 😎 I'll put it in the weekly report 🙌

[rustic moon]

can red obsidian be possible??!

[lethal tulip]

Yes, ran out of suncream

[solid mural]

Yes he's red on these levels, and the reason is you have access to some red heroes. Being red limit his weakness against red tiles. However, he's still hitting red targets harder (same as normally)

In UC275, There is no Zephyr lined up while he appears on the left here. Wali is really blue and not purple on the other hand.

[rustic moon]

how strange..

[wild tulip]

UC 259

[solid mural]

a picture of the UC275 thing i was talking about above

[dull pier]

That's his evil twin

[strange tulip]

is there any chance to get this special incident for clash fixed , it’s an issue since day one and it’s just annoying

[elder frigate]

We have asked a few times. I have two water bottles that I can't use and it makes me crazy

[dry rampart]

https://tenor.com/view/rush-hour-push-the-button-gif-10680455

[dull pier]

I've had 2 waters for as long as I can remember.

Can't use them

[spiral portal]

Rewards aren't showing

[surreal drum]

I haven't received notifications on my Samsung phone for a long time, and I've changed anything. Both my phone settings and game settings have notifications on.

[gilded zinc]

They’ve been broken for more than a year and have been on mods weekly reports just as long. No word on when they’ll be permanently fixed.

[solid mural]

Not specific to mobile. Lora & Jessie can be ignited after a certain amount of rounds. while her skills says she can't be.

[hybrid galleon]

Not sure this belong to here but idk a better place to ask this!
In mall you offer a perfect frag pack and when you tap on the icon it shows the heroes what you can get with them including Ironclaw.
When you go to your heroes at Ironclaw it doesnt show you a possibility to use perfect frags to increase his level though!
Why is that? You let people buy mall packs but dont give the promissed things for it?🤨 Not fair! Please change that!

I am Shoby76 from state 165

[oak edge]

It's showing frags you cannot use them on since the list is shorter

[hybrid galleon]

Ohhhh!😲
Sorry! My mistake! I misunderstood that!😬

[waxen spruce]

I had the "Unable to connect" problem for the past few hours, I got it fixed and can connect normally like before.
Connecting through a VPN didn't work, restarting and resetting the game didn't work, nothing worked except switching to mobile data.
I guessed that the problem is related to something with my WiFi, so I went to my router's settings and turned down the firewall (was set to "High"). Connected.

I decided to share this info in this channel, since this "bug" can be due to security settings of the network then, meaning it can be more user-sided than server-sided.

[sudden hatch]

I just installed the game for the first time and keep getting a network error - 900107(sth)

Weirdly puzzles & conquest (which I play for some time) still works as intended.

[celest zodiac]

Try taking the phone off of wifi

[gilded zinc]

I thought there was a pin of the different things to try, but it isn’t there for some reason. Maybe another channel.

[celest zodiac]

Try search 🔍 and search wifi. Probably will stumble on tips.

[earnest cipher]

Issues opening the game?
Try the following options:

1 | Tap “Fix Game” in the top right corner of the loading screen
—–
2 | Switch your connection from WiFi to your network, or network to your WiFi (depending on which you were using)
—–
3 | Turn on Airplane Mode for 10-30 seconds, then turn it off
—–
4 | Restart your device
––
5 | Clear your device cache through your device settings
—–
6 | Use a VPN — VPN stands for Virtual Private Network; the provider will reassign you a new IP address, which can sometimes help (free VPNs are available through an internet search, as are paid VPNs)
—–
7 | Ensure your account is bound to a login such as Facebook, Apple, or Google FIRST – then uninstall and reinstall the game

If none of the above methods work, please be patient as Mods will report the issue to Captains if it is widespread. Please also contact CS through email or Facebook:
Email | [e-mail]
FB | https://www.facebook.com/PnS.37Games

[elder frigate]

There is one but it's a command

[gilded zinc]

Ah, Thank you.

[fallen forge]

The bug with Wally for a long time. When the target persons dies from poison damage right before Wallies srow, he attacks that dead hero. And it appears again on the battlefield

[polar spruce]

My Agent X will not throw her bomb in uc220. Why is that?

[oak edge]

She doesn't work on some UC levels

[polar spruce]

her rage regen inhibator works, but her bomb does not? Its not that it is getting dispelled, she just won't throw it.

[oak edge]

220 is one of the levels the bomb doesn't work it should show somewhere that it doesn't on it

[gaunt shoal]

Hold on the bosses should say immune to bombs

[haughty night]

Any one else not able to see res war opponent alliance info?

[autumn kelp]

Yeah we cant either, wonder if its on purpose to stop deals..

[haughty night]

I mean you can always do it the long way but that's a pain in the hoop 😂

[autumn kelp]

Yep 😂

[craggy pond]

It got reported to captains and they now check it, please have patience till we know more 😊

[haughty night]

Thank you my lovely 😘

[autumn kelp]

Just an update, alliance info doesn't show for any alliances even in own state

[desert dagger]

Noticed this too, came here to see if it's a game wide problem.

Glad it's not just me 😂

[rugged kernel]

Were on it, it will be fixed

[warped quiver]

Hi i found a bug

[rugged kernel]

Cockroach? Spider?

[rugged kernel]

Should work now, there was a small update

Close the game, start it up again

[kind willow]

Don't know if anyone else has this problem since a few updates ago. The text dissappear 3-4 times a day. I have restarted the game push fix game and looked so it isnt a update on both phone and game. It happens to some others in my state to.

[austere tinsel]

Gift code comes up invalid

[gaunt shoal]

Make sure no space behind it and no caps

[austere tinsel]

I did still didn’t work but it’s fine I’ll chalk it up to another pns oh well moment

[wild tulip]

I just claimed it, so it is still active. Try using the website to redeem.

[austere tinsel]

I play on iPhone so would that make difference use link I always have so just tried it’s all good trust me thanks for the effort

[gilded zinc]

You have to use an external site to claim on Apple. #🎁gift-codes or the bulletin board behind the radio in game.

[austere tinsel]

I use the bulletin board

[gilded zinc]

Ok. I haven’t tried yet, but seriously make sure there are no caps. Apple auto capitalizes the first letter, so make sure you make it a small p.

[austere tinsel]

Been playing over 3 years trust I know how sensitive lol

[gilded zinc]

I just did it. Worked fine. Are you trying the copy and paste? @austere tinsel

[austere tinsel]

Nope

And this makes funnier cause just did for alt worked fine main nope

[wild tulip]

are you copying your name directly from game? sometimes special characters aren't transferred via copy/paste

[austere tinsel]

Name is saved in there just like alt

[somber star]

Would this be the spot to report a new issue with translation?

Any apostrophe translates to '

[dry rampart]

Game update: remove wintry theme….
Menace logs in….. Wintery load page 😂

[glacial dust]

i lost my greyzone 😂😂😂

[elder frigate]

Just try a reload of the game, I get weird details like that frequently. My favorite is when a line of things are missing like a tornado touchdown and blew out everything in its path

[devout portal]

A team memebr of mime also can't claim pnsrabbit and pnssamsung from website.
He is ios.
I went to the site.. tried for him.. didn't work.
Then I used old code.
pns777 and that worked..
All lower case..

[late summit]

We are receiving different alliance members joy winnings in our alliance chat instead of state chat ever since the maintenance from yesterday. Not sure if it was meant to be like this from now on or?

[strong burrow]

Was always like this, but would be nice if only alliance members winnings appeared on alliance chat

[dull pier]

It's always that way

[late summit]

@dull pier oh really? I wonder why I never noticed it before. Thank you!

[woeful junco]

It would be great if the game didnt glitch and disconnect during valiant. Every time there is an “imminent update” it does this.

[obtuse perch]

Anybody elee getting network error while. Trying to red3em conquest rewards? Few ppl in my allience has same issue

[tribal owl]

Yes, it's an issue apparently

[oak edge]

Usually does that up to 15 minutes after reset. But I'm in a full network error currently 🙃

[tribal owl]

I can finally collect Conquest rewards now

[dusty monolith]

Not sure where to post other than here. Is there a bug in the battle calculations? These 2 hits are from the same player with similar marches. How can the hits be 100m difference? I mainly ask because "The King" hit me at Nuka and only did 110m damage. He is wayyyyy stronger than Steeler and did 50% less damage than the first hit shows. I also have another big player reporting multiple 20m damage hits, followed by 120m, and back to 20m against the same player.

[spiral portal]

Could be troop mains? That's my only idea why this happened

[dusty monolith]

King hit me with his best march and has way better stats. Both of these hits were shooter vs rider.

[celest zodiac]

Look at your troop stats between the two

[dusty monolith]

That little difference doesn't make for 2.5x the damage. And not even sure why there is a difference. My wall heroes never leave the sanc.

[celest zodiac]

400% is a lot…

[dusty monolith]

Even still "King" has 4000% more than steeler and did 60% of the damage...4000% is a lot!!...not 400%

[celest zodiac]

You only show partial stars dude. Way too many factors. Tried to give you one and you throw it back. Good luck.

[dusty monolith]

I appreciate you answering and not discounting what you say. I just know "King" should do more damage than Steeler.

[rustic moon]

Failed to connect to server. Reconnect now?(version:Destination host has an erroneous SSL certificate)

Any one have this issue too?

[wild tulip]

Have not seen that one in a while

[rustic stag]

Hello , few players put a 24hr or 3 day shield on durning valiant & 3-4 hrs into valiant there shields fell. Anyone else have this issue??

[oak edge]

3 day shields have been reported many times as dropping early. I've even witnessed fellow friends have theirs drop early too. This is why I no longer use em for valiant

[craggy pond]

Always screenshot when you use those to show in case of dropping you used those to CS

[rustic stag]

No offense to you cause I know it’s not your fault , but have you ever contacted CS. It’s the run around from hell .

[strong burrow]

A bit late to the discussion, but steeler used a different formation on the second hit, are you sure he sent his shooters?

[primal flume]

Has anyone else had issues with opening the app? It’s stuck at 55%

[untold lion]

try using "fix game" in the upper right corner

[north ridge]

Same for me. Using fix game just disconnects it.

[mellow rune]

Anybody have a fix? I cleared everything and reset but no change.

[gilded zinc]

Are there any points still showing when you go to main talent page, before you go to add some? This is usually the case for me. Just apply one of your sets.

[mellow rune]

Nope it shows zero and I'm not the only one having this issue.

[oak edge]

That looks like the screen I got before free talent resetting lol major pain in the butt but cannot tell you how i fixed it

[mellow rune]

I think I just fixed it. I went to the first page when you hit Talent and hit Reset. I then went back in and hit a talent I had set up. Then went back out and back in again and the error was gone.

Nope never mind it is back. If you hit Reset on the first page and then go in and pick a talent it does not show the error. But if you don't hit Reset and change the talent it shows the error. I will just ignore the error.

[primal flume]

Same, fix game didn’t work. But it works now after half a night haha. Hope it’s working for you too.

[wild tulip]

This 'error' always pops up if you don't Reset your talent tree first. It's not actually a bug 🙂

[mellow rune]

Gotcha. Have to reset before picking another talent. Dumb.

[wild tulip]

You don't have to. You just ignore the pop-up

[balmy summit]

What to do it's been stuck here for ages

Tried Fix game as well

[signal ocean]

I think theres a server issue. There's an update it has to do, but the download took a while and when I log in nothing works

[wheat citrus]

also having the same issue on this...seems the server is down

[rain bronze]

I have the same problem too

[elder frigate]

When it's stuck it's 55% it's usually a network issue. From what we've been told there development team has confirmed that it is most likely related to the network you're connected to. The recommendation at this time is to try a different network if you can and if you can't perhaps try a VPN

[regal apex]

i have the same issue

[gilded zinc]

A couple of people in my alliance had this issue earlier. They had to let it sit there and do whatever it’s trying to do. Nothing else worked.

[rain bronze]

Even with vpn it's not working. It's never about network issues. The coding has crack deficiency... I hope they really worked it out or imma quit the game. Network issues is bs bcoz I check my ping is at top notch. Thier updated version of coding has its deficiency

[surreal lantern]

I'm having the same issue. What do I do 😦

[rain bronze]

Since for some they don't want us to play...
So we don't play...
Or we just wait for everyone gets stuck than they will improve on thier coding bug.
Idk
I have uninstall already

[heavy sedge]

logged in yesterday and all of my heroes had red dots, all of the skins had dots on them, please stop resetting the dots

[gilded zinc]

Not only do they reset them, they reset across devices or when you get a new device! Extremely annoying!

[wary grail]

There's a bug in the pit, getting the same amount gathered and same amount time remaining for several different pits. Getting kicked out way earlier than normal and not able to defeat the easy skulls even though I have always been able to before.

[rugged kernel]

Has this been a recurring issue? Sometimes people using auto at the same time ends up in clusters where alot have the same time more or less

[wary grail]

Well I first noticed an issue after the last update, I couldn't find a pit with hardly anything in it to steal, and I only check the easy skulls, and then when I would finally decide to settle for a lesser amount I would lose the battle. Since I have never lost to an easy pit before I thought it was odd but eventually got into one. Then I would be kicked out after only 20 or 30 minutes but since it was gathering day for ace I didn't think much of it. Yesterday I was still having the same issues but never really noticed that the numbers were the same until today.

This is happening on both my accounts also

[rugged kernel]

Thank you for elaborating. I will pass it one, and see if others have experienced the same issue. Can you write me a PM if this issue persists in a week or so?

[wary grail]

Yes, I'll let you know, I also created a customer service ticket with the same screenshots

[past ravine]

Anybody else getting this issue?

[rugged kernel]

How long has it been going on? Have you tried on wifi or switching to air plane mode?

[past ravine]

Tried everything but looks as if they've sorted the server as it's working now cheers

[grizzled gull]

I'm still having this issue :/

[grizzled gull]

It's fixed for me now. Not sure what's happening with the servers

[stoic cloak]

There is a bug that is happening to me and my guildmate on lair 38. She is fighter and solos 38. If I send taxis casualties are low. If I send full riders (which should help casualties as she is warrior and I am rider), casualties go exponential. It should not happen and does not happen to lairs 41+. Watching video casualties are basically null until last second of fight and when everything dies and fighters get to cars and hit, attacking troop incur 20% casualties. See screenshot - there is 1 sec time between them.

We are well aware of casualty order (fighter>rider>shooter>cars) and what is safe to send.

[elder frigate]

I have run into this problem with stronger players sending something further back on the casualty order. If non-front line is doing more damage it can mess up the casualty count

[stoic cloak]

Thing is Joor (lead fighter) solos 38. Me, rider solos 35. She definitely doing more damage

Just weird, I went through quite a bit to train the guild about casualty order and that it’s best to not send 1 but appropriate full only to have it fall apart and I cannot even explain why :/

[ancient badger]

Anyone else having issues with their march queues?

[celest zodiac]

How so? Normal heros go with first march?

[ancient badger]

I am able to send 3 of my 5 marches out. When I attempt to send my other 2 marches I get the march queue full message

[grim steeple]

If you search 'overkill' in this discord, you'll find this happened to a few others. I don't think anyone's figured out a real explanation why this happens, but generally it seems to affect fighter or rider leads, usually when the lead solos at a high %

[kind pulsar]

Clash- cannot get any building info to load to super or check what is where

[nocturne berry]

My team is having this issue too

[bronze cobalt]

We having clash issues too. Keeps saying network error

[acoustic fiber]

Same!

[runic stratus]

Can’t see in buildings in res. Entire team same issue

[pure tulip]

Cant even see who we are attacking in res war do to that error

[sullen oxide]

We know about the Clash issue. We are reporting it as we speak!

[acoustic fiber]

I can only be consoled with free nano tubes.

[terse sphinx]

This is at least a 200 gear promoter II infraction.

[royal goblet]

Me too. Not just network error, the game kick me many times

[lethal tulip]

It's ok... They increased mall prices by 10% to make up for it 😂

[wheat trench]

Alliance clash Is full of errors today

[wild tulip]

Alot of people has reported this, it is being looked into right now

[nocturne berry]

We couldn't super rein any buildings to hold them better

[celest zodiac]

At least it affected everyone

[covert abyss]

Fix the damn performance on this game. That network error in alliance clash was ridiculous.

[zinc agate]

Network error on Alliance Clash

[worn kiln]

Had so many members waste diamonds to get into buildings then find out it’s full

[rain salmon]

Wasted diamonds and troops. Even super rally against our buildings didnt show up.

[ivory pasture]

That clash sucked. Network error my ass

[wild tulip]

The Captains are aware of the issues that occurred during Alliance Clash. Please report your issues via ticket to CS, as well. Thanks! 😊

[slim gale]

Same issue lol. Logged a complaint. Completely forgot about this tab lol.

Was soooooo frustrating

[spiral dirge]

Just reporting this bug again as its still happening. In prison challenge, if agent x bomb and the twins drone attack go off on the same turn, agent x takes them to 1% then the drone attack heals them back to full health. Dunno if it does it in campaign or arena too, only use this team in prison.

[stuck nimbus]

Just. After going through all the complain, I think I might go figure it out myself😔

[wild tulip]

What complaint?

[obsidian meteor]

This is stupid. Water never crosses paths sometimes. How do you explain an alliance that had only 3 towers from beginning to end get more points than us by getting almost all water routes to their only 3 towers?

[sullen oxide]

It isnt supposed to be equal or fair. You are supposed to fight to win.

[obsidian meteor]

Still I don't think that explains how a certain towers don't get any water at all

[left yew]

ace commander is having problem, it is not taking into account for bio enhancer that i got from the prison trial level 10.

[left yew]

My points for today's Ace commander was 4k and still 4k after completing lvl 10 prison trial

[sullen oxide]

It is only using schemes that counts for points

[rustic moon]

I understand your frustration, it often happens to me too, it all depends on luck.. it's when a large part of the time only sends to rival teams and in the end it sends maybe 1 truck to 1 turn

[red abyss]

If heroes are maxed out, then the virology labs are completely dead. They cannot be upgraded nor can they be demolished. You get a message which gives you the option of upgrading heroes (which, since heroes are maxed out, is useless) and a continue button which does absolutely nothing (and is equally useless). In cases where virology labs are prereqs, this can make it impossible to do any upgrades at all.

[sharp dagger]

My game was in landscape today on iOS for the first time ever. It did have flaws, however; it was nice for the iPad keyboard. I’ve rebooted game and now it’s gone again. It was so nice to have.

[wild tulip]

You can reset a hero to store the antiserum used on them in your bag, enabling you to use the antiserum in your personal warehouse. I also recommend, personally speaking, that most HQs have only 1 antiserum lab in their sanctuary, for prerequisites.

[red abyss]

Since resetting a hero costs 150 diamonds, it is probably only wise to do this when you must upgrade a virology lab as a prereq and when you have actually have resources to start the upgrade. Also, given superweapons complications, it might be wise to use a 4* or less hero. Still, there is no reason (apart from developer greed) why you shouldn't be able to upgrade or demolish a virology lab without harvesting the serum.

[wild tulip]

There's no real super weapons complications. Unequip, reset the hero, upgrade it back to 210 and reequip. You want to collect as much antiserum as possible. I've been playing 877 days and still never have enough. Don't let it go to waste because you don't want to spend 150 diamonds.

[red abyss]

I will keep that in mind if I ever start running low on antiserum.

[rose scaffold]

They don’t match.

[strong burrow]

Did you switch alliances?

Personal points follow you wherever you go, but the alliance points are only those obtained on that particular alliance

[rose scaffold]

Not me. But this teammate. Probably that’s the reason. Thanks 🙏

[thorny creek]

We feel more lag than usual since around yesterday.
Not only me, guild mate said too.
Playing from Japan. (S570)

[noble maple]

I keep on getting these when i do the mini 🔺 quest. Not getting the rewards.

[rustic moon]

Send a message to CS Support and add and picture I'm sure they will be able to help you

[woeful junco]

If this needs to be placed somewhere else let me know.

[raven shuttle]

I am getting the same error trying to collect the alliance conquest rewards

[dull pier]

It's like this every time with alliance conquest. Takes 20-30 mins to open up

[late dragon]

Has anyone else have problems with freeze? It doesn't work on our state. Send ticket but wondered if we are the only one

[dull pier]

You can escape it in VC. Just drop alliance tags and you'll be TPd away

[late dragon]

We had someone attacking our people from different state on valiant. Was in our hive was in alliance but freeze didn't work on him.
But worked on people from my state 😂

[willow field]

Game hangs on open on iPad, works from my iPhone … tried game fix button and reinstalling game - same problem. Opened ticket, but wondering if anyone else has seen?

[dull pier]

Not optimized for tablets/iPads.

[willow field]

It has run fun for better part of a year, seems to be related to switching characters on the iPad, hangs logging in the 2nd character

[unreal ridge]

My riders charge didn’t get triggered, and when you watch the replay it’s some random player names and March sizes

[dull pier]

Thats weird. I've never seen that happen before

[unreal ridge]

Must’ve been my special passive skill of being super unlucky
Although imagine this happening to Ichi or King during Wasteland Conquest for the Apex fort … it would be 🔥

[vagrant torrent]

after taking fox test and getting a perfect score, I did not receive my Noah coins. My teammates had the same problem. Reported to CS.

[gaunt shoal]

It’s a chance. It’s possible you got something else

[gaunt shoal]

Keep getting this for the final reward

[rigid dirge]

Some random hq 8, with only 493,000 might got a notification of +40 upgrade. It's a glitch or what?

[oak edge]

Not a glitch colors are back and people are having fun

[rigid dirge]

Oh lol my bad 😂

[stuck glacier]

I was almost about to ask lol..

[crisp cedar]

My gift supply kit did not get reset at UTC time, while my other account is available. is this a bug?

[gilded zinc]

You’ve maxed it out. It will reset 30 days from when you claimed level 1.

[dull pier]

Reset timer

[spiral portal]

Why is there colored chat everywhere? Thought that was only for feast chat

[sullen oxide]

They brought it back a couple days ago (by very popular demand).

[celest zodiac]

Lots of apex’s. Apex’s everywhere…

[oak narwhal]

I can’t get the notifications to go away when a skin is available. I click on it and go back. It is still there. I want to save up but not have notifications.

[stuck glacier]

I know you can mute the notification for being able to upgrade it but It seems every once in awhile I get those notifications when skin is available even if it’s not, not sure why and I don’t know if there’s a option to permanently stop those notifications either. It’s annoying sometimes

[gilded zinc]

It’s even more annoying when it happens across devices!

[stuck glacier]

It always dose it on pc no matter what for me but on mobile, I have noticed that if clear the notifications once and keep the game open, then they don’t come back, even if my phone dies, It’s as long as it closed because the phone died and not because I closed it they don’t come back

[tepid tundra]

Says there's Alliance Gifts when there aren't any

[celest zodiac]

That screen says it has 20 items to click. Not necessarily gifts. Go look at alliance tech and I bet you can donate 20 times

[tepid tundra]

I can donate. The 🎁 above the 20 means gifts

[celest zodiac]

It does not

[tepid tundra]

Does too. I always have it at 20 because I only donate the minimum for daily quests, but it only has the 🎁 when there are Alliance Gifts

[celest zodiac]

Oh well, why I leave everything on there. Helps me not pay attention to the red dots everywhere.

[celest zodiac]

Can also try restarting your game to see if it depopulates. I know that gets rid of some of the ghost icons that stay.

[tepid tundra]

Restarted it like 5x

[celest zodiac]

Dang

[gaunt shoal]

This doesn’t mean you have 20 gifts. It means you have 20 things to click on. Like donate lairs or helps. And sometimes gifts

I have eleven things I can click

[visual cave]

A little bit of misalignment in columns after the update

[hushed dune]

I’m on a 2020 iPad running iPad OS 16.3.1 for some reason in chat whenever I use an apostrophe, the posted chat typed always has a space after the apostrophe. Ex. I’ m

[rose scaffold]

are you using an english keyboard on your ipad ? it could be the punctuations that comes with the keyboard on your ipad. just my guess

[hushed dune]

This is a bug in the software. I’m not using any external keyboards, and also just as I’m typing in this discord channel as you can see my apostrophes appear correctly.

[gaunt shoal]

I also get this on my iPhone.

[hushed dune]

That’s good to know. I’m glad you posted this info.

[hushed dune]

Yes that’s the exact problem. 😆

[rose scaffold]

you just need to turn off the smart punctuation on your ipad setting, it will fix this problem.

[gaunt shoal]

Yeah that worked

[narrow jay]

I thought I was going insane lol but I finally got a ss of the mask that appear

Also love the umbrella cor logi in there Easter eggs? Or mini glitches?

[oak edge]

I have been seeing the masks since the update too but they disappear quickly

[kind saffron]

Soo.... Is anyone else seeing the umbrella corporation their screens?

The fact that i looked it up and is tied to another "game" it's crazy!

[gaunt shoal]

An extremely popular game

[kind saffron]

I had never heard of it till i looked it up. 🤣🤣😭😭 But i thought that was just creepy

[gaunt shoal]

Also has a movie series. And tv show. 😂

[oak edge]

That's very popular

[kind saffron]

Totally me right now

[tepid tundra]

They must be bringing a Resident Evil event later maybe

[kind saffron]

That's the only thing I'm hoping for 🤣😂

[tepid tundra]

Probably will be an Alice skin for Scarlett

[tepid tundra]

@celest zodiac I was wrong. Once I went into the Alliance Shop & saw the updates the 🎁 disappeared

[celest zodiac]

No worries. Was a good catch and good to know about the alliance shop.

[narrow jay]

My water for daily is not showing up...anyone else experiencing this i have completed my daily tasks

[gaunt shoal]

Have you closed the game and restarted?

[narrow jay]

Yes I am goinf ro continue to do dailies on my farms and then ill give the game a break again lol...ill update if it gets corrected

[gaunt shoal]

Fix tool?

[narrow jay]

I forgot about that let me try.

[narrow jay]

That fixed it thank you ♡☆

[rose scaffold]

They always show the same look. This is very confusing when need to shield up quickly

[dull pier]

Isn't faster to hit bag , mil, then shield?

[queen escarp]

Why do I keep getting this message?

[gilded zinc]

I get it when there aren’t enough funds.

[queen escarp]

Money isn’t the issue, there are funds and no reason for me to think the bank refused the purchase. Also it worked on one of my game accounts and not another, when I tried again it worked on that account for one purchase and didn’t for another. It’s seems either a game glitch or an App Store glitch?

[celest zodiac]

Make sure your bank didn’t think it was fraud

[gilded zinc]

I had that happen a couple nights ago, come to think of it. But, I had just bought 3 diy packs of the same value. Figured my bank was telling me no, lol. Maybe they weren’t.

[tall sorrel]

Bug during clash on tablet.
No relocation at the bottom.

[rugged kernel]

Was this only for you, or more from your alliance?

[blissful raven]

This is all I get when trying to sign into the game anyone any ideas???

[untold lion]

You can't get into the game even if you have 100%?

try the fix game button on the top right

[blissful raven]

Nope just says server error, tried the fix game button too

I’m getting in game notifications but won’t log in

It eventually get the screen below

[untold lion]

#🔥game-general message
Try this pls

[oak edge]

That's an internet connection issue. I've had it alot due to storms up where I live and my internet coming and going. Turn on and off your wifi on your phone and make sure your wifi has recently been rebooted if it keeps happening

[blissful raven]

Thanks that worked

[untold lion]

Nice 🙂 glady

[tall sorrel]

Ones on tablets only, works fine, on phones ,have click black box because no button where relocation should be at.

[rustic moon]

have you tried to reset the game and the phone?

to understand that the problem also happens on the phone. not only on pc? try to reset the phone and game, and if the problem persists, uninstall and reinstall the game

[stone carbon]

I guess i get no rewards for WK. 🤣🤣🤣

[rustic moon]

Why? Because you don't do the point's?

[spiral portal]

The rewards aren't showing up on the thing

[rustic moon]

is it a connection problem?

[spiral portal]

Idk it wasn't me who posted

[rustic moon]

Lol I understand hope who posted answers me

[stuck glacier]

I have 3 things bookmarked and when I try to bookmark something it says im out of bookmarks, it dose it frequently, I’ve tried the fix game button but it only worked for a few days, then I need to do it again

[stone carbon]

It wasnt a connection problem which was weird. I believe it was a visual bug. I restarted and it fixed itself.

[celest zodiac]

Have you looked in other bookmarks at top? Sometimes they get into one of the other categories

[celest zodiac]

Wrong server for tile hits

[slate flume]

Looks like you intended to post this on your own server since it’s not a bug report.

…and no personal SS of chats should be shared on this server.

[stuck glacier]

I look at the total number in the top right, right now it’s 3 out of 50 bookmarks and no matter how many bookmarks I have or if it’s full or not, it claims it’s full

[sullen oxide]

You need to reach out to CS

[rustic moon]

Hi I did that how long does it usually take for reply?

[sullen oxide]

They are not live. It can be 24 to get a reply. 😞

[rustic moon]

Oh no

[earnest cipher]

Customer Support Contact Methods

Method 1 (in-game):
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS

Method 2 (out of game):
Email: [e-mail]
You will need your UID, which can be found under Settings > Account

Method 3 (out of game):
Facebook Messenger: @PnS.37Games
You will need your UID, which can be found under Settings > Account

REGARDLESS OF CONTACT METHOD: Remember to include any and all relevant screenshots related to your issue, including screenshots representing your normal or expected outcomes, and/or proof of purchase, if applicable.

Please be aware that CS is not available 24 hours a day. Please be patient when waiting for a response.

[vagrant oriole]

Delete your message/screenshot here though, your id is being exposed.

[rustic moon]

Oh I have done it thanks for letting me know

[quartz swallow]

I'm gathering in the pit and the floor I'm gathering has disappeared. Is this a bug or a feature.