#general
1 messages · Page 40 of 1
The Windows Volume Mixer you mean? where you can set various apps to go to various virtual inputs in Wave Link?
That is the correct button - if it's not working try going into it directly. If you press start and type in mixer, the sound or volume mixer should come up in the list (depending on your version of Windows) and you can open it directly.
idk if this is the right place but just wanted to give feedback that this email got my hopes up, but then I realized it was just a sales email 😦
Another week of waiting for the new neo gear to be sold 😦
cant seem to get elgato to start with windows, any tips?
We've created specific channels in order to keep everything organized and for you all to have an easier time receiving help from the community.
CTH = Community Tech Help
Please make sure to post your questions in the correct channels:
For any Elgato Marketplace questions
For any Elgato Stream Deck questions
For any Elgato Capture Card questions
For any Elgato Mics and Wave Link questions
For any Elgato Camera (Facecam/EpocCam/Etc) Camera Hub and Prompter questions
For any Elgato Lighting and Control Center questions
For any Elgato Green Screen questions
Friendly reminder: Elgato Support DOES NOT monitor this server. For official support, please file a ticket at https://e.lga.to/help. More info in #official-tech-support . Kind reminder to please treat everyone that's helping you troubleshoot kindly and respectfully. Just remember they're taking their time out of their day to help you. Any disrespect will result in a warning/ban.


When you realize there is no in game chat, or many things you can’t do. Now we’re stuck in the rain. @livid orchid

You can’t even go into a place alone, or shopping.

Multiplayer is lacking
i suffer
It’s really limited in this mode
do not recommend
Not until it’s fixed!
hey guys. would you also appreciate a wave xlr 2 which can power 250 Ohm headphones like the most of beyerdynamic? I also would prefer outputs for audio monitors and maybe 2 xlr outputs for those who need 2.
I think the wave xlr could be great but it’s lacking of features
Most streamers are using beyerdynamic headphones but you can’t even power them enough with the wave xlr
Morning
Nothing wrong with what you're suggesting, but the additional gear would also drive up costs and it would go from an XLR interface to a more general purpose audio interface - at that point it'd probably be better as it's own product line.
The majority of headphones out there also aren't high impedance (though those often get over represented by bigger streamers who've money to burn on the setup). It's easier to target the majority of gear out there with low impedance and add an amp than it is to deal with distortion from too much impedance out of the box. The Beyerdynamics (especially the common DT 770 and DT990) also have 80 and 32 ohm versions - you're better off buying the one that matches the gear you have. Unless you're setting up studio gear or HiFi music and movies for an audiophile, the 250's are generally overkill for smaller content creators just starting out - especially as gamers tend to throw away the reference EQ curves for custom EQs that favour things like gunshots and footsteps - things higher end low impedance gaming headsets are already targeted at.
So yeah, not a bad idea but I think it would be better as it's own product line than something like Wave XLR 2, as most people after a Wave XLR want a more affordable XLR interface for a mic like Wave DX, than a full on DAC in most cases. That said there's already a lot of competition out there in the realm of general audio interfaces, and Elgato tends to focus on where they see gaps - another option is pairing something like a Focusrite Scarlett 2i2 4th Gen with a Stream Deck+ to keep access to Wave Link, if you need the additional output more than a single general XLR input.
<@&581565551495741448>
All good
Thanks lol I was trying to ping but it didn't work
Oh I was wondering what part I was supposed to pove there. Sounds like I was missing things while getting some tea.
A full Wave Audio deck would be interesting though. 🤔
I can DM you it lol
All good, but thanks.
Ok lol
yes you right. I just wish there would be more "professional audio gear" with better design concepts and cleaner software. I know the target group of professional audio gear usually care more about functionality so the audio gear companys do not really care about design at all sadly.
I do like this one. But they could've reduced the buttons on that thing.
But the price tag is heavy
Over a grand
Damn
Over 1k for a dial and some buttons?
(i have no idea what it does either lol)
High end amps and pre-amps aren't cheap, and audio gear tends to be pretty pricey at the high end
Thunderbolt interface though - nice. Lower latency than USB
Ah so thingies like talk show reps use during basketball games and such
Like that they plug in to adjust their mic and whatnot
Just a much simpler version
That one is both an input and an output
Hm nice
Damn tho for a $1k 💀
I mean I know music and tech stuff like amps (I call it sound tech) isn't cheap but I wonder why so much? Like to make it, it prob doesn't cost even near 1k
Yeah - that's pro studio gear, not streaming PC stuff
Yeah sound tech, I've been in a booth before (friend is in a band and is lucky to have one, his dad owns it) and somewhat know how to use that
But anything else hell no.
And by that I mean I know like 10 switches and like 8 sliders on that big board they have
Apparently it was like $8k for it
Yeah, audio gear isn't cheap
Yeah
This thing but it was like it's own table
It's old too but it works
More like this (church set up) but the thing was like bolted there, idk how to describe it
I mean I get that normally more $ means it usually is better quality but damn 1k
And if I got I'd prob break it without realizing lol
Or plug it wrong and get like the feedback ring
Just wait til you need a lot of inputs like recording drums. One of my friends just spend more on a single mixer for his drum mics alone than I spend on my whole setup
atleast some fruits laying in the background
No don't say "at least" there nothing good in the photo 😭
i mean, they are getting their protein, and a sugar boost. -- also they have traction control on, so that is safe.
Have a amazing Taco Tues FAM!! 🌮
Is it just me or is the Discord Plugin the worst thing ever
It hardly ever works and I need to constantly re-authorize
Make sure you're actually signed into Marketplace in your Stream Deck app and the plugin is up to date - if you're not signed into the app it won't auto update and if you're out of date you'll get that repeated authorization issue (or for some versions no authorization at all)
?cth
We've created specific channels in order to keep everything organized and for you all to have an easier time receiving help from the community.
CTH = Community Tech Help
Please make sure to post your questions in the correct channels:
For any Elgato Marketplace questions
For any Elgato Stream Deck questions
For any Elgato Capture Card questions
For any Elgato Mics and Wave Link questions
For any Elgato Camera (Facecam/EpocCam/Etc) Camera Hub and Prompter questions
For any Elgato Lighting and Control Center questions
For any Elgato Green Screen questions
Friendly reminder: Elgato Support DOES NOT monitor this server. For official support, please file a ticket at https://e.lga.to/help. More info in #official-tech-support . Kind reminder to please treat everyone that's helping you troubleshoot kindly and respectfully. Just remember they're taking their time out of their day to help you. Any disrespect will result in a warning/ban.
Gran Turismo 4 and Initial D music BLASTING

is there a way to kill processes with a keystroke on the streamdeck? i would like to have a hotkey that kills rewasd, including the background process. because some games recognize it as cheat software, or in the case of bf2042, it doesn't even start. it would be nice if you could solve this elegantly with the streamdeck.
You could likely script that with Powershell or something, and have Stream Deck run the script.
Hello everyone I'm looking for a good pair of headphone for the wave3 monitoring
And features or budget you're aiming for? Do you want balanced ones for content creation or ones tuned for gaming?
Anyone seen any 3d print mounts for the stream deck neo, yet?

Good morning, Vic! 👋🏻
Ello
Got new turbo for my GTO
The instructions came in only Japanese 💀 Google Translate and Lense tho are helping kinda
The website I ordered was in full English
I bought stuff from them before and nothing but English instructions. Idk why this time it was in Japanese
hi
They want you to learn Japanese! 
Not a bad thing to learn languages. 
Ik some but only for Initial D songs 💀
Like the few that care in Japanese only, I learnt those words just so I can sing the songs
Tho the kit is like $40k so if I screw up or break it or something....
I don't wanna have to repay it (I could if I wanted to, I'm $$$ wise well off enough) and the shipping took forever
#question-of-the-day 16 or 17, final answer
Did Anyone watch the New Assassin's Creed Trailer AAAAAAAAAAAAAAAA
We are finally Getting an Assassin's Creed in japan Assassin's Creed Shadows
1579 Japan alongside Shadows' two protagonists: the stealthy shinobi Naoe (Ninja Female) and the action-orientated Yasuke (Samurai Male). Release Date November 15th
I need Elgato to make stickers so I can rep them when I’m at work
#question-of-the-day from what I can see 17 as I can't see behind the shelf, but is it a wall mount or not,and bottom right is that a facecam or not?
@hardy zenith Please dont send random friend request.
Aaaaaaa I’ll finally be able to use my DX!! @lavish hull
Now I need to get a Facecam Pro and Prompter soon lol
We do!
#question-of-the-day 21 👀
Nice!!
Hey! How’s it going?
Great! And you? 
Good! Just wrapping up work for the day wooo
Ohh, time to get watching some anime and eat something tasty? :3
Ello all
New season of Demon Slayer just started, and a bunch of other amazing shows also have new seasons and new ones
Waiting on Amazon to ship the stuff I ordered
How's everyone doing?
Found a typo on the Business Solutions page. Lighting is spelled wrong. Not sure who I would tell, but this seemed like as good a place as any.
I don’t really watch anime, but definitely catching up on some YouTube videos later with dinner!
Forwarded this to the team! Thanks for calling it out, it should be fixed as fast as lightning ⚡️
Get recommendations from Jasmine, you will love anime once you get into it ^^
Elgato Lightning sounds like an awesome product
Indeed :3
She gives recommendations to my little brother haha
I’ve watched a few! I’m just very particular on the animation styles I enjoy watching
It could be a some sort of power bank solution for mobile content creation.
Some anime are animated quite ugly, like older ones, but the story sure makes up for it in some cases
For example I really love the style of Black Butler but something like Death Note is just hard for me to watch
Elgato Lightning - For older iPhone and iPad models xd
or just a rebranded higher standard of Thunderbolt ^^
Anime is pretty cool. I've tried to get my wife to watch one or two before, but she likes k-dramas better.
Death Note is a classic, loved it ❤️
That's the only good thing about Netflix, they have tons of Korean dramas and shows
Ah it came in
The elgato, waiting on the PS2 thing... I put the wrong address lol
Meant to do the apartment not the chain
#question-of-the-day 17 - 18 if those are Elgato Light strips behind everything.
I didn't even consider that
To be fair even if they are, they're not quite directly in the picture
yeah and it scould be 19 if they are using wall mounts.
Yeah, there's a few possible hidden things. I was amused by the keylight on what looks like a little manfrotto tripod on the shelf though 🙂 I didn't realize they were light enough for that to work
I have my wave:3 on a manfrotto tripod, put a facecam and a facecam pro on them before too, but they're full sized ones.
Yeah, I've been out of the photo scene a while, but they're good tripods from what I recall. I had an outdoor one with spiked feet on my list of things to get for a while.
They're the best imo
I went to look up the one I'd wanted and I'm just realizing the one I wanted was back while I was in college. like 15 odd years ago now. I feel so old.
All that being said, if we are counting individual SKUs, technically each master mount that comes with each keylight is a product. So really you could argue that there are 24. Because while there is a capture card, there is also a camlink pro in that build as well.
Did you count the XLR cable too?
I felt that was a little nit picky xD
haha
Because are we gonna count every USB-C Cable too?
I do believe it is separate though, but I haven't looked in a while.
Fair point.
Yeah, I was including the master mounts and such bundles as one instead of their own
yea I did as well, master mount + base all as one
The base is technically an optional accessory
I also wasn't sure what was under the capture card
I'm going to say it's a camlink pro with the logo being covered.
I did miss the capture hardware in the PC, the secondary light strips, and I accidentally counted the flex arm and heavy clamp as one unit. Did fairly well overall though
I think a lot of people will miss the capture card, but I saw two PCs and figured something had to be there, so I went looking.
That's kind of my thought behind the camlink pro. 2nd PC. Mirrorless Camera. Game controller, so there is probably a game console somewhere.
That would mean he either has a couple of regular camlinks, or a camlink pro.
And also technically he has new knobs....
I'd probably have ignored the controller since I use an Xbox one on my PC for some games like racing.
I would have missed the knobs entirely
That's fair.
I want to get a full set of NEO stuff to play with once I get home. I have ideas
I was thinking the same.
I can't right now though.
That would be fun! It would make for a great mobile setup!
5090 is what I'm holding out for
I'm still 3 months from being home, and yea, I have to pay my taxes off.
I have a pretty good set up already... But the neo stuff would be nice like I said for a mobile setup.
Yea it would be
Or for a setup with lots and lots of cameras, because they're cheaper
OH... I just had an idea
Fair. I would be worried about USB bandwidth though after too many cameras.
That's what USB 4 and Thunderbolt docks are for though. Add all the USB! (I am a monster who currently has a HD60 S+, HD60 X and 4K X all on the same USB 4 hub for testing some stuff).
Surprisingly no issues so far with that
Sure. But if you don't have Thunderbolt 4, then you could have an issue.
Oh definitely. I meant that to come across humorously but failed :p I'm lucky if folks have USB 3.0 some days 🙂
All good xD I've never been bold enough to put faith into powered USB hubs for critical components like that... I have a PCIE USB Expansion card in my PC that is currently lifting most of my Elgato stuff. Works a treat!
The USB4 one isn't even power - I'm relying on the 1.5 amp spec for the port >_>
My current main rig is a laptop though, bceause I had to travel for work a bit, so I do also have powered USB at this point. I'm currently running 2 powered USB 3.0 hubs, 1 unpowered USB 3.0 hubs, and the USB4 hub. Waiting tillI have money to put a desktop back in here because I keep running low on ports
Fortunately it's a laptop with two root hubs on the system board, plus the USB / TB 4 port
That's nice. I have one root hub on my desk top, so an expansion card was 100% necessary. Plus I was lacking in over all ports for my setup.
hi
please do not tag people or the here command... this could be related to region and marketplace being unavailable.
what region are you in
I USED A VPN
We can't help you circumvent a regions laws.
i'm in kuwait
ok currently Marketplace is not available in Kuwait. More information can be found here https://help.elgato.com/hc/en-us/articles/26576111221773-Marketplace-Availability-in-Restricted-Countries
north korea lol

Good morning, Vic!
i cant find any helpful info for this online please if anyone can help itd be much appreciated
Havent used my capture card in 3 or 4 months, got a new switch game wanted to play. I have the HD60S+ and when i try to open the 4k capture utility software it doesn't show up at all. it exists in my task manager under background services but it never fully opens.
I have tried everything i can think of
I tried updating the software to the most recent version, downgrading the software to older version, deleting software and all relating files entirely before a fresh install of the software, I turned the pc off and on again of course.
my capture card displays fine in OBS but i hate using obs to actually play, the input lag is pretty bad. Has anyone else experience this and have any ideas on a fix
Are you able to click on 4K in the task bar? If so do that and try using CTRL + Windows Key and an arrow key to move it around on the screen, in case it's just somehow moved out of view.
If you've been trying to remove it and reinstall, make sure you reboot the computer before you install the new version so the installer finishes cleaning up the old version. While it's removed you can also try renaming the 4K Capture folder under %APPDATA%\Elgato (I suggest renaming not removing in case something goes wrong and you need to put it back) to force clear any settings it might save.
If none of that works, let us know in #capture-cards after checking it, as this would go in that community help channel.
wait wrong tab sorry
my elgato mic arm LP is extremely wobbly
and none of my alan wrench's fit inside of it
what do I do lmao
It’s sliding everywhere like my sm7b is too heavy and I can’t tighten the arm
Hiya, anyone knows who to stop one deck from interacting with the other? For eg, I have the twitch followers live button on both my decks, and if I click on one, it ends up displaying on both the decks
However I want to see it only on the deck that i interacted with
Ask over in #stream-deck for better visibility.
Sure, thanks!
help hahaha
Checking my arm, it looks like my 7/64" allen key fits
I have a kit with several different ones and none of them fit 😭😭
i’m gonna cry
That said it's not a perfect fit so this is probably metric. 2.8 or 3.0 I would guess
I don't have a metric kit on hand to confirm that though.
You could probably take the thing to the hardware store if you lost the hex key it came with
they may be able to get you the size
Quick question, if someone does not have any hdmi ports left to hookup there computer monitors, what adapter do you think they need to make that happen?
. . do you have ANY ports left? If not you'd need an additional GPU. If you're hooking up a monitor and not a capture card, most GPUs will work with a DisplayPort to HDMI adapter.
i have 1 display port left will that work
If it's to your monitor, maybe? Your monitor may also have a DisplayPort of it's own, in which case just use a DisplayPort cable
Hi, is there someone I can talk to regarding the purchase of a prompter and the existing bundle going on atm? I live in Australia so I can't use the elgato site to purchase. Dms open too
Thanks!
PixelShaun email elgato support about the purchase of your prompter
Should I even try capturing Xbox with hd60x and MacBook
Alwyas buggy
Can’t even play
Gobby try asking for help on the #capture-cards channel
Okay thankyou
thanks jsut emailed. Hopefully they can honor the bundle for overseas 🤞
Hope everyone is having a good day!
Hey Vic! I'm having a busy but great day! How have you been?
Doing great! Hope the Elgato Team has been great too!
My MacBook is having lots of problems getting wave link to work!
are you adding the apps as inputs?

got my hands on a mac... temp though.
It’s not even letting me install it properly even after going through the whole process of changing the security settings on the Mac. I’ve seen other people have had this issue on reddit but I can’t get it to work. I might have to wait for an update.
I actually have a video from a couple years ago on setting it up.
O think there is a problem with Sonoma in the way you have to go around installing it now!
I’m willing to try anything though! Thank you!
you've followed this right? https://help.elgato.com/hc/en-us/articles/360057309711-Installing-Wave-Link-on-Mac-with-Apple-Silicon
Yes I have. Still no luck unfortunately.
so it's not installed, or it's installed and you can't get the audio working?
gm

I was looking into buying the Wave Neo Microphone and on some websites it seems like there is a speific microphone arm used. Is there any links to that directly? I already find it hard to find the products easily in Japan so I was hoping I could get the mic arm with the microphone.
Good Morning🕘!
Good Afternoon🕒!
Good Evening🕕!
or Good Night🕛!


Good morning! Today is the day my Elgato Wave XLR/Wave Mic Arm LP/XLR cable comes!
aaaaa I'm excited!
Do you have a picture of it? It's possible it's the Wave Mic Arm LP.
But that definitely is not required. The included stand raises the microphone enough for good placement.
Good timezone 
It was on the Elgato website, I do live in Japan so I'm not sure if this is the American site or the JP one.
I'm going to wait for the new webcam to be sold so I had some time to figure out what type of mic arm that was. Was hoping to order them all at once.
That is the white version of the Wave Arm LP
how good is the new wave neo mic, and will the new wave neo mic work on wave link, and how hard is it to hookup the wave neo mic to the LP arm
Shouldn’t be hard at all to attach it to a mic arm. I wonder how it sounds vs a Wave:3 though
VST’s can help.

Oh my! Have fun!
Did y’all see split screen on iPad for dual pc with stream deck mobile?

TGIF BABAY!! Have the best Weekend!! 🎉
I don't even have noise removal on yet and it sounds miles better than my Blue Yeti
Life has been life-ing, and I’m so ready for a long weekend
Honestly same!
Ditto
Good news if you're in most of Canada this weekend then
Soon to be good news for the US folks

Next weekend for us. I need a long weekend soon
Yeah, our respective holidays are often close enough that we wind up with the same long weeked (Victoria Day and . . Memorial Day I think?) Not this year though
May the sun shine upon you all. ^_^
Hey hey. I tried to post a link to my live cause I saw your tweet the other day and my message didn’t show up as a link so I deleted it to fix it and now it won’t let me resend 🥺 so sorry! I totally get why that’s in place so people don’t spam. I was just trying to fix my message. My apologies 🩷
Good day one and all.
Hello all 👋
@spark axle
congrats!
i pet my cat
I Read
For #question-of-the-day I chill outside with my firepit. 
Would love to see a picture of the kitty!
Nice, what's your favorite genre?
Oh my gosh, I cannot with the little toy.
Calicos are so pretty.
Cats usually are. 
oh my i just saw the give-away results!! I did NOT expect that!! Thank you so much

Hello everyone i just joined the discord, hope everyone has an amazing weekend
for the question of the day, I try to always make the '' making content day'' like a game if i don't have motivation or feel burn out! Also, taking breaks in your week is crucial!
question of the day: i dont know... i dont have that problem, may i should have... i stream daily 8 hours, with no really success, well i still have fun ❤️
You too!!!
#question-of-the-day honestly been stuck in creator burnout for months, so I’ve just been spending time with the wife watching tv with her
#question-of-the-day I have not streamed for weeks. Yah I deal with burnout and now I'm going to school so I really don't have a lot of time
maybe today
same
#question-of-the-day
I have an unbeaten method. I start by not being a creator. It makes it super easy to avoid creator burn out.
so you're not a creator?
Mood lol
Correct
There should be a chat for saying random sh*t
Not that kind of server
CONGRATS! Please open up your DMs so I can DM you. 
i play gta5 RP im trying to figure out how to set my pedals for my push to talk anyone know how?
🫡
You should check out #stream-deck 🙂 People would be more than happy to help you there 🙂
Good Evening guys
I added you as a friend so you can DM me! 
for #question-of-the-day idk because i have a lack of motivation because i'm scared that i will do something dumb and be a inside joke in my friend group
Congrats RosannaTxt on winning the StreamDeck XL

#question-of-the-day just gotta pump through no breaks
Good Morning Everyone
Are you in the marketplace discord? You can apply to be a maker. 
Great weekend. 🙏
I had a QUestion acan anyone from Marketing team clear my doubt please??
So I bought a HD60X Capture card on May 21st 2023, Now since 4k Capture Cards have released would ELgato be willing to exchnage the HD60X If I caome with the Product and Pay the difference or deduct the price for the 4KX capture Card. During Twitch Con or in any other Convention wherever ther is Elgato's Booth this year
I’m not part of the marketing team but the answer is most likely no, since it’s been about a year since purchase
Your best bet is probably to sell the HD60X and buy the 4K with the money you earned
Thank You So Much for the Guidance and your prompt reply Chia
No problem!!
Thank you love 
How we doing today guys?
Congratulations 🙌 Rosanna Enjoy the Stream deck XL it’s a super dope and infinite possibilities
is the wave neo mic worth to buy at all?

Don't you already have mutliple mics? Wave Neo is a good mic, but if you already have a Wave:3 or Wave DX isn't not going to be an upgrade. It seems largely positioned to take the place of the old Wave:1
Morning everyone
Is there a way to record TTS voice on macOS with Wave Link? I'm not sure which input source to select.
good morning/afternoon and happy Sunday chat ❤️ hows everyone doing?day/weekend goes?
Hello everyone quick question
Going well and you?
What’s up?
Looking for the best way to optimize my stream deck and make it user friendly for when I start streaming any suggestions or tips
Or even plugins etc
PSA to dust your PC's
It's that time again!

#question-of-the-day take a day off or a few. If you're not feeling it your viewers will know. However once you're back on track, be consistent, and transparent with your viewers. they will understand.
i cant download any plugins for some reason
My stupid arse just recorded like 20 hours of footage and none of it loaded correctly cause my laptop was shut:(
Hello! I hope this is the right channel or if someone could tell me which one to post this in that would be greatly appreciated! I need a little help with figuring out how to separate my music on a dual pc stream with an elgato wave xlr. If anyone has experience with this I would appreciate any help!
#wave-audio can help, possibly #capture-cards too
I had that same issue I had to reinstall the software
Got Post! Thanks @bronze kettle 
Good Morning El Gato fam

Morning Vic how are you?
Awake, and gonna relax. Just out of my appointment, and had breakfast. 
I just came back from jogging so making myself and the fam breakfast
Nice to meet you by the wau
Way*
I could just go to work, but I took the day off. lol
you too!
Well for me today is my sunday
I always have Sundays and Mondays off
you can get so much done on a Monday.
Agreed but a Monday off work feels great 🙂
yes it does!
although next Friday, I'm making up for it as the Late person.
If you don’t mind me asking what you do for work?
I work with time. Think of it as never ending roll call.
or Big brother at work..
but not really

I would ask, but I'm vague even in my own stuff, as I respect people's privacy.
I completely understand, i apologize for asking
no worries. its sums it up though, via what I do. lol
Just like getting to know people and building genuine connections and friendships
I hear you on that. 
well I'll be stepping away and hopping in here and there.
Sounds good have a productive day Vic
have a nice day off! 

Well, that was short lived lol. Had bought the Elgato HD60X about 6 months ago or so ... upgraded my monitor last month an now I need to buy a 4K X so I can get the 120hz pass through lol
Hello
my elgato screen capture get buffering not clean like before. did you know what happend? i try with iphone lightning adapter
#question-of-the-day
Its what I feel like playing at the time, just like I turn on twitch to watch a game I feel like watching
#question-of-the-day I do what I enjoy. Usually people who like the same thing will watch, and interact.
#question-of-the-day I go by what I wanna do
and viewer polls
#question-of-the-day I just play D&D, so the choice has been made long ago 🙂
#question-of-the-day I play what I enjoy. If that is something that is currently popular then that’s a win-win. It also keeps the burnout at bay.
#question-of-the-day it's a combination of things. I try to play new releases that I'm interested in but I'm also still trying to finish Tears of the Kingdom and play multiplayer games. I'll also ask chat/take requests.
#question-of-the-day usually I choose what I enjoy. Which are usually simulators or story rich games. I tend to stay away from super popular AAA games since so many others are in those categories
#question-of-the-day I just use a wheel of names to pick, no biggie.
#question-of-the-day depends on the game or friends that wanna watch
I had to restart my laptop and it worked again
Hey everyone, how's it going?
Peachy, hbu?
is there anyone who are willing to discuss about collaboration?
Meowning
#question-of-the-day I just play the games that I find fun and entertaining
Calucifer Mornin Hello
😒
Cheerio Pyro ❤️
I still can't decide wether to call you Shady or Pyro, it's been years
Hahaha 😄

Is there a plugin for checking CPU and GPU temperature
How do I update my elagato, this screen doesn't give me a way to do that
Are you trying to update the app? It looks like the screen is just scrolled off your monitor or cut off in the screenshot there - there should be an update button at the bottom
Yeah that's the thing, the app is as high up as it'lllet me put it and it's cut off
What's the resolution of the screen and do you have display scaling turned up?
I don't have a way to bring that up at the moment but you should be able to get to the buttons you can't see with the Tab key and press then with space. But I don't recall how many are at the bottom 😐
If you can get that pop up out of the way you can trigger the update again from settings
I pressed it and then it went away so I restarted the app and now the prompt to update is gone, how do I check if it worked?
Check in settings, and it'll tell you the version on the first tab
if it's not up to 1.7.12 just press update and it should go through
Is your resolution really low? Also you can download 1.7.12 right from elgato.com/downloads if the update isn't working
Anyone have the Facecam Pro? If so how do you like it I placed an order for one today looked it up on reddit and see a bunch of complaints but everywhere else seems to rave about it. People were saying it over heats after like 20 mins when using virtual cam on reddit
Loving mine, never tried virtual cam though, no heat issues
Its 1080p 60fps
Thanks king!
If you're getting stuff cut off like that while your screen is 1080p, check that you don't have display scaling cranked up in the Windows Settings. That can also cause dialog boxes to get too large to fit on a screen. Just in case you hit simlar issues in the future
Thank You!
While I'm here, ever since the update the footage is fine but has stutters and freezes up here and there. It didn't do this before the update so is it my setings or maybe a storage issue?
Might just need a reboot, if you've only just updated it. Any time you did a software update if you see hiccups reboot is a safe place to start. If the recording continues to struggle though it could be a storage issue (in particular if you're using a high bit rate but have a HDD instead of an SSD for storage). Or could be a number of other issues. For recording stuttering I usually suggest starting with updating your GPU drivers first, assuming you're using a hardware encoder
If it keeps up past that we can continue over in #capture-cards
Bet, thanks!
is there anybody who is majored in IT?
I need the new Neo Facecam in my life. 😭
<@&581565551495741448> spam
🫡
weeeeee huuuugs @civic falcon ❤️
Um
I've had my elgato mic arm LP for less than 6 months and It's already unstoppably wobbly...
I can hear my microphone moving when making the slightest movements as well
Everything is tightened, Idk what to do hahaha
<@&581565551495741448>
Morning everyone
Guys I have a big question, is there a way for me to use Game Capture 4K X to capture my camera? because I think I just did a shopping mistake T_T
Same I'm waiting on final reviews to see if I'll get mk2 or neo. I'd rather have neo cause of it being white and I hear the shutter is pretty nice. Not sure how much longer I can wait though 😅
Actually Neo Facecam is a rip for me just based on the cable now that I've learned how short it is 😭 No go for standing desk with PC on the floor.
There are USB extensioncords you could buy, aslong you don't go over the 10feet mark because then signaldegradation becomes too much
Hmm yea good point.

Alright I'll wait a bit and hope that the Neo Facecam releases soon :D
Think they said late May, so should be any time now

i haded to poop
Well that's an issue, but I don't think we're talking about this here.
Still something that could happen during streaming, indeed.

<@&918989469279993877> well I once had a viewer who was very depressive. For what he said I was very worried he could do some serious stuff. So I talked to him. I even endet my game and changed it to "just chatting". I needed to end my stream and called him via Discord. Talked to him for hours to make sure he doesn't do stupid stuff. It may wasn't the most professional way to handle it, but I would say it was the most humanity way. Im dealing with depression, ADHD and some more menthal health stuff myself. I guess that's the reason why I cant bear seeing someone else suffer like that. I always try to bring more awareness to menthal health. I think even though there is luckily more awareness nowadays, its still not enough. So... I hope this isn't too long. Sorry, if so. 👉 👈
Thank you tons for sharing. Was a really difficult situation but good job for handling this!
Thank you ❤️
I got the capture card, and want to get the new mic/cam to match... I think the cam is the only piece that isn't released yet.
I don’t have ToS in front of me. I want to look into using a Stream Deck for my job, but it’s a public sector job that has confidential records and data. What data does Stream Deck read on a computer, and would any of that information be sent to Elgato that people would be actually reading it?
Or more importantly trying to sell to third party companies
TLDR version: https://marketplace.elgato.com/learn/announcements/data-privacy
Full privacy policy:
https://www.elgato.com/us/en/s/privacy-policy
At Elgato, we're committed to transparency and user empowerment, especially when it comes to how we handle your data. Our goal is to make your experience with Elgato's Marketplace and products like the Stream Deck and Wave Link app both enjoyable and secure. Here's a simplified breakdown of our privacy practices, echoing the ethos of our brand v...
hi. i just ordered the elgato mic arm. i'm having a bit of trouble with the setup. basically i don't know how to raise or lower the desk clamp thing
would anyone be able to help by any chance?
That'd be a question for #wave-audio generally. Pop it in there. also you will have to clarify what you mean by raise or lower the desk clamp - eg, are you trying to close it to to attach to the desk? It should just screw closed.
thanks, ill try to ask in this channel
basically im trying to lower the thing in the middle
So that it can fit onto my desk
I keep turning the bottom handle and turning and turning it and nothing happens
I was getting a big frustrated so i came to ask here
The handle is a ratcheting handle - your's may be stuck upright. Pull down while turning it and it should engage and let you move it.
i think ur right, i think its stuck upright
Sorry, after checking mine, push up
is there any chance i can video call you on discord?
sorry t.t
im a bit ocnfused
I'm on work hours here at the moment so can't hop on a call
but there's a mechanism in the handle itself so when you pull down on it, it doen't sping the screw. It ratches like a socket wrench so you can install it in places where the thing can't go full way around
@little comet is there any chance at all i can ask you to do a short video recording of what u were saying with urs
hm ok
should i be pulling the bottom handle down?
So if the scren isn't spinning it may be stuck in ratchet mode. Pushing spinning handle up towards the screw should engage the gear
what should i be pushing up
Pulling it down lets you move it without spinning the screw, pushing it up moves the screw
So push up while turning the it whichever way you need to go and it should start moving
If it doesn't check with #official-tech-support as the internal ratcheting mechanism could be broken
what should i be pushing up
the handle on the bottom you'd use to turn it
i don't think its pushing up, how much force should i be using
IT WORKED
YES
you are a blessing arcsane
thank you so much
i was driving myslef crazy
with panic and anxiety
Glad you've got it sorted out!
because i bought it from amazon when they had a sale so i thought
if i went to elgato support
they wouldnt be able to help or exchange it
if it was broken
Sounds like the mechanism was just a bit sticky
also i bought it 2 months ago so the return/exchange window is prob gone
the box was just sitting in my room for 2 months
i was lazy with final exams so i never set it up
but its summer now
Depends on the Seller on Amazon. There are some authorized ones on there - primarily Elgato themselves. It would have full warranty then (see https://help.elgato.com/hc/en-us/articles/13583981968653-Authorized-Resellers-of-Elgato-on-Amazon )
Elgato's Warranty Policy: Place of Purchase
In the United States of America, Elgato-branded products are only covered by Corsair's warranty if they are purchased from Corsair.com or a Corsair-autho...
sorry im giving too much unneseccary info LMAO
what im trying to say is, thank you truly
you saved me a lot of stress
i was legit turning and turning the handle (while pushing it downwards, not upwards) for 20 mins before coming to this server @little comet
it was the definition of insanity, as described by einstein
Yeah, I had installed and removed like 4 of those before I learned they ratchet 🙂
random quesition but would you personally recommend anchroing the desk clamp on the side of your desk or the back of it
or does it depend on the desk/dimensions
It'd depend on dimensions
roger that
Mine is at the back, but my desk doesn't have space on the side.
okay so now that i have the thing at the right width of my desk, how do i lock/tighten the mechanism
once i clamped it to my desk
in other words, how do i make the handle not be loose
Just spin it the other way - if it's not engaging apply upward pressure like you did before
oh i see
ok this step is done. now i have to attach my mic to the arm
i use a hyper quadcast s
do i have to use a 5/8" adapter
i think i am missing this piece from my mic. i don't see it anywhere
oop, i know the problem now
i moved to my university apartment without bringing the box for the mic (hyper quatcast x)
Sorry was stepped out there a bit - but yes there should be a 5/8" adapter in th ebox with the LP Arm.
and i think that thing i need is still in the box at home
since i used the mic on it's regular base stand, i never had a need for that thing
Could be - it comes in a small paper envelope
so i never bothered to take it
If you don't have it on hand, you may be able to get it from a music store. Or Amazon
do you know what its called
There's the Elgato spare parts store too www.elgato.com/spare-parts
It'll be a 1/4" Female to 5/8" Male adapter
thanks
wait elgato would offer it too?
even tho its supposed to come with the hyper quadcast x mic box
thanks so much 🙏
There's one with the Wave Arm LP too
you're a life saver arcsane
wait was it supposed to come in the elgato Wave Mic Arm LP box?
thats the one i got
but i don't see that adapter thing
yes, check for a small brown envelope
im a bit confused
because this youtube video guy used this in his setup tutorial:
i cant find this thing anywhere ^^
ooh
is this needed? @little comet
I've misunderstood what part was missing
ohh sorry i think i did a bad job explaining
thats my fault
do you know what this is called?
can i only get this replacement part from hyper company? not elgato or others?
I thought you were trying to get the 1/4" into that 5/8". I'm not sure what HyperX woudl call that
Since it goes on their shock mount it might be proprietary
i see
yeah, I thought you were looking for the screw thread adatper for it sorry
(sicne that's what people are usually missing)
wait do i need both the 1/4" and 5/8"? or am i only going to be using the 5/8"?
dont be sorry, its my bad
The arm itself is 1/4". You already have the 5/8" adapter installed - which would be what you'd need if you had that other HyperX part
ahh i see, thanks so much
I'm just realizing we're still in #general. Time for coffee I think
If there's any other hiccups with the mic #wave-audio 🙂
hello
Mornin Happy Thor Thor Thorsday!!! ⚒️

is it possable to use my stream deck for helldivers?
Hope everyones having a great day! 
Absolutely! There's some great premade options on Marketplace https://marketplace.elgato.com/search?q=helldivers
Or you can make your own with hotkeys 
There is actual sun here for a change. That makes it a great day by default! 
Yesss that's awesome!
I've had no shortage of sun in California this month, it's HOT 
Hm, to answer the question of the day, I'd say it has made me look at more options for equipment and in addition, see what ways I can make the stream more accessible to a bigger audience. Little tips and tricks there to make things work better.
#question-of-the-day Elgato has influenced my content. yes, some of my content is about using the products, but mostly I set out to make gaming content. It’s ok if things have shifted because something motivates me. Gaming videos or live streaming is more leisure now.
Yes
i got it
#question-of-the-day i’m glad to be part of the el gato community and look forward to meeting amazing content creators and build strong friendships
sips coffee
hi @placid plover
Hello, does anyone know why I can't add plugins to my Stream Deck Plus? I have a few plugins already but I can't add any more.

Curious to know the possibility of a External Camlink Pro. Like, one that goes through USB instead of PCIE. Anyone have any thoughts on that?
oops
Morning everyone
It'd be interesting - but given Cam Link Pro allowed up to 4 connections, to get an external one you'd probably need to be using USB4 40 Gbps or Thunderbolt 4 at this point to pull it off.
What did you DO? Drop a knife?
Hey all,l random, does anyone know how to uninstall Nirsoft which I used to find the IP address of my Key light? I cant find it in my installed apps
They appear to have multiple products. If it's an app that actually installed instead of running portably you'd need to know what the actual name of it was.

hi
I need help with Epocam, can someone tell me how to set it to landscape?
its currently on this weird amalgamation of both
like, it's landscape but rotated and is on the aspect ratio for portrait
thanks ill move it

Hi everyone am new here
o/

So, IS Elgato restocking the fallout gear like their social media said they were going to last month?
All you can do is get the Restocks role and keep your eyes open for when they are
You'll get pinged with that role when they are
Hi,
Can Elgato mounts be used as a bed holder, like this ?
This is what I currently have, although it's enough for a smartphone or a standard tablet, it's not strong enough for something heavier like a Microsoft Surface.
Thanks
hi, the one in your pic will most likely be flimsy, microsoft surface has its weight so i'm assuming it could be a stretch with elgato as well (i'd normally mount my surface/tablets on heavy duty strong arms and mounts) but with that being said, the elgato arm could definitely work better than the standard amazon ones, it is way more robust + having it above bed is not as risky as desk/floor in case it falls 😊
The tech specs are included on the product page.
https://www.elgato.com/us/en/p/wave-mic-arm

Thanks for trying to give me an answer, unfortunately I'd need more confidence, considering to the price of this hardware.
Oh, thanks, I actually didn't even saw this product, I thought I would be needing a clamp and two arms and stuff.
So, my device apparently weighs 784 g/1.73 lbs, i.e. within spec range, does said range include being able to maintain the device in position (perpendicular to the ground) ?
Thanks
The LP arm locks in place, unlike a traditional boom. So it should lock into whatever position you set it to when you tighten the bolts/knobs
Im trying to think of things to put on my stream deck. Any ideas? ]\
#question-of-the-day
Back in the day, I'd have my streamdeck connected to commands subscribers could use that would make crazy transitions happen. 
oo, thats a really good idea!
#question-of-the-day I use it for soundboard stuff, I need to honestly do more, but that involves me actually streaming again
I miss your streams :3
It's kind of dangerous for your hot tub streams
Can't go wrong with the soundboard.
I had some good ones too LOL
Oh I bet. 
Listen, I’ll set it up so you can turn on the jets, how’s that sound? Lol
I might have too many now, added another 300 so now I got like 700-800 samples
My favourite will always be “hi thanks for checking in, I’m still a piece of garbage”
Hawt
That looks like bill wurtz work.
It is lol
It should carry a seizure warning
Man gimme a history part 2
I gotta also get the “you’re a short mf’er and nobody likes you” sound bit set up 😂
Honestly, that was the first video I saw of his
Its iconic internet
It really is
I got my haircut today. Got rid of my Viking hairdo and went back to my military cut. I am putting tinfoil over all the mirrors tomorrow.
It looked better when I was 22
Oh no
Mmmm mayo
What did I walk into
Me with my beard LOL went to trim it last week, ended up screwing up on one side, had to shave it all off
Understood, thanks.
There's one more issue I didn't spot earlier though : the phone grip is currently unavailable anywhere and can't fit a tablet anyway (max size is 8.5 cm).
Are there alternatives ?
Thanks
If the Elgato grip mount is out, the arm ships with a 1/4" mount that will fit a LOT of third party grips. It's the standard size for things like photo and video tripods so pretty common. It also has an adapterin the box for 3/8" mounts and 5/8".
I don't have any examples off hand, but there should be any number that'll work (just don't forget to add the weight of the mount to the weight of the device to make sure the arm can hold it)
Anyone have an issue with WaveXLR or WaveLink audio output randomly stopping?
I have to unplug the device reboot several times plugging it back in and out several times
Not with my XLR
@lavish hull check your DM
Is there a way to reflash the firmware? just as a test?
Tried uninstalling and reinstalling Wave Link?
tried on an old windows install and a fresh windows install
Hmm that’s odd then
That's a question best asked in #wave-audio community help channel, where the audio volunteers lurk
Yawn :3

Good morning! 👋 🌞 ☕
🖥️ 🎮
good morning!!
Heyo!!!

Alright, how would that be called though ?
Because "phone grip" and "tablet grip" e.g. on Amazon mostly returns results for hand-held items 🤔
Thanks
Probably something like phone mount 1/4" or tablet mount 1/4"
Got it :
However there's another problem I just noticed 😅
The element that attaches the arm to the piece of furniture was designed specifically for a bed with the article I mentioned earlier, while Elgato's is made in a way that isn't compatible :
Maybe I could attach it to this instead, either to the part that's on the left, or to the ball head turned upwards ?
Same
Especially after being off work for nearly a week, coming back makes me want to start a fire
ALSO because I got the job offer from the school board
I just don’t wanna be here lol


Good morning, Vic!
I've been looking online at the Chat Link Pro since I'd like to record using my headset microphone, but to be totally honest, I'm seeing mixed information as to what it actually does (Some people saying it records headset mic and xbox audio, some saying it doesn't record your headset mic). Can anyone here (who actually have the chat link, preferably) tell me if it actually covers headset audio and microphone output? Thanks
It only splits audio coming out of the console, not the mic itself (the mic on a headset is unamplified and runs at lower voltage than the line out from the console, splitting it without an amp can cause issues).
You would still want an additional mic for the computer
Thanks for the heads up
Anyone know how to open Nvidia control panel with a stream deck?
@little comet 🙏
If you are going to need to be vertically adjusting things on the fly the LP arm might not be the best choice anyway - it locks in vertically and only shifts on a horizontal axis once setup (unless you loosen the adjustment knobs again). So that's something else to consider. Neither of the Elgato arms will mount with the heavy clamp either, though the Flex arm will, if you don't need to be able to move things as easily on the fly
I don't need to adjust vertically on the fly, but I do need it to go vertical from the bed, and I do need to adjust horizontally on the fly. Thanks

Good morning, Vic! 👋🏻
Can someone explain the difference between elgato capture cards and other capture cards
Like not internal and external
But how come Elgato more expensive than other brands
?
Not all the Elgato cards are in the same price segment - but keep in mind you get what you pay for when you're comparing to cheaper cards. For example Elgato has an actual support team - you buy some no name discount card from China, you're not likely to get support or updates. The Elgato cards tend to offer features not found on the cheaper ones too, like high refresh rate support on later gens, and are no going to have issues like crappy soldering jobs. But without knowing what you need specifically, it's hard to make a case for the differences.
Lower latency is also a fairly common difference
Cheap cards can sometimes have multiple seconds of video delay
compared to like 30-35 milliseconds on the newer elgato ones
The best thing about Elgato is the excellent software that keeps getting new features
and ofc, the customerservice :3
11
#question-of-the-day I love Stream Avatars which has a Battle Royale system that players can earn rewards to purchase upgrades for their chickens (I made chickens for my stream). I might update it to something new since I am not streaming PUBG much these days. Maybe something for Fallout? 
.
I just want a basic streaming card that can handle 144-240hz with a small delay for USB
Do you just need passthrough at those refresh rates, and what resolution?
i am not affiliated on twitch so 720p 144hz at most
also i aint tryna go expensive cuz i aint a pro streamer
just for friends
and i aint tryna go expensive
If that's the case, Game Capture Neo would do it (keep in mind consoles cap at 120 Hz) if you only need pass through. https://help.elgato.com/hc/en-us/articles/26438781217933-Elgato-Game-Capture-Neo-Supported-passthrough-and-capture-resolution
If you need capture at 120 Hz then HD60 X. https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions
Or either of the current PCIe ones - but that would be more expensive
is there one that does capture at 144hz
Are you working with a PC or a console that you're trying to capture? Those charts are aimed at consoles mostly - which cap at 120Hz.
Also keep in mind most folks only need 144Hz on passthrough. Capturing at 144fps would eat a lot of data. I believe HD60 X will do 144 if you have a source that can do that. Might be best to move this convo to #capture-cards . I'll see if I can test that when I'm back home. No where near my PC at the moment
Happy Tuesday! Hope you all had an amazing three day weekend if you had Monday off! 
I knew it was happening today! I noticed yall changed how that page looked XD
Soon (TM)
Fair I hope its today tho :)
PC
Isaac 
Pickle
I'll be doing PC. Going to get me a v tuber model soon
I Will be playing Hogwarts legacy and a lot of bloontd
A fellow streamer by the name of AnEternalEngma 
They're a lovely streamer whom has done speedruns of various silent hill games. But what stands them out the most, their stream is like a games show and they're the host! Spinning wheels and popping confetti off 
I watch a few different streamers. Purity sin, dokibird , irommouse to name a few.
I tend to shuffle between a lot of streamers whenever I can catch them, but the stream I watch the most is AlveusSanctuary. Not gaming, but rather an animal sanctuary that invites a lot of streamers to teach their viewers about animals and their exploitation in different trades.
Idk where to ask but I'm having a problem with my 4K60 Pro Mk2. Im using it with my Switch and the other day i was cleaning out my pc and i took out the capture card and put it back in. Now when i open OBS my switch only displays in 480p and squeezes the image. any help would be appreciated!
It:s officially my Birthday Today
Happy Birthday :)
https://discord.com/channels/581549424518365226/963224699582697523
I watched Enderprize on Twitch lately.
https://twitch.tv/enderprize
He makes a amazing show using lots of Stream Decks and other Elgato products. There are like more than 10 cameras in his studio and he also plays drums (song requests) and piano while playing games 🥁 🚀
#question-of-the-day its gotta be ChibiMiharu, Love waking up and seeing her live
My birthday was may 25
I also watched a video where it showed you don’t even need a capture card to do dual pc stream g
Streaming
No, but you get several seconds latency doing it that way, audio and video won't sync
That's why noone serious about streaming does it that way ^^
Using a solution like NDI or something is also a mild performance hit because you have to encode the video for network transmission to the streaming PC. At that point you might as well just get a GPU with a dedicated encoder and run it all on one box (unless you're doing something like layering a VTuber or other heavy render over it)
Damn it seems y'all sold out too quick but I managed to get the audio kit so thank y'all for restocking at least once :)
If you mean the restock I don't think that's live yet, just a notice to stay tuned for it
It's live on the store rn
Most things are sold out tho
But some of it became available
Like the overseer audio kit for example
Yeah the stuff came out like the overseers audiokit
I don't even think it was restocked bc of how quick it sold out XD
U can get the stream deck cover! If it's not sold out
And there's the restock notice
Jasmine was slooow :3
Store was probably restocking and notice didn't go out til it was done, I'd guess.
Well notice is notice and at least some of the extreme fallout fans were able to have a second chance :)
Depending on your region, Fallout Edition Stream Deck faceplate should still be available for purchase. If you don't already own a Stream Deck MK.2, then purchasing both would be the same thing. :D
Overseer audio package secured. Thanks for the update everyone! @bronze kettle @lavish hull
Tried purchasing the bundle 20 times. Wouldnt let me update shipping address. Now its out of stock…?
A bit frustrating
Sounds like you missed your chance RIP
But you can buy the products individually minus the XLR wave
While you can't purchase the bundle, you should still be able to purchase all the Fallout Edition products. The only difference is it won't come in the Fallout Edition themed boxes.
Fallout Edition Wave XLR faceplate should still be in stock!
(or you can wait a bit for when ppl have their payments rejected/refunded)
Purchasing both Wave XLR and the faceplate will be the same
Bundle didnt come with stream deck?
Yep I've already purchased the stream deck face plate now I just gotta wait till I get paid to get the mk2 part of it XD
The bundle comes with Stream Deck MK.2
I thought that bundle was removed?
and a faceplate
OH
Wait I misunderstood, I was thinking of the Vault Overseer Audio Kit
😂
Which bundle are you talking about?
Overseer sorry
We were talking about the overseer audio kit which doesn't have the stream deck
Okay
Yeah but it looks like either you'll have to buy the face plate and a mk2 or hope that somebody's payments are rejected/refunded (it happened at initial release last month)
So if you want the same products from that Kit, you can purchase Wave Mic Arm LP Fallout Edition, Wave DX Fallout Edition, and Wave XLR + Fallout Edition Wave XLR faceplate.
is there much of a difference between the fallout stream deck, and just the faceplate? i dont own a stream deck so wondering if the faceplates look just as good! or if faceplates are noticeable you have one on. (if that makes sense)
No difference! Fallout Edition Stream Deck is the exact same as Stream Deck MK.2 in black + purchasing the faceplate.
So for those who already own Stream Deck MK.2, you can just purchase the faceplate and it'd be the same.
okay thank you! i wasnt sure if it looks clunky, kind of like a phone case thats noticeable. just purchased ❤️ \
Np! Happy to help. 
mb wrong channel
i bought everything in the wave xlr bundle but didn't get prompted for a free xlr cable. will they add that to my order if i open a ticket?
Hello all! I have just bought the Elgato neo capture card. I bought it to stream from my pc and have my ps5 playing the game. Ive got OBS set up and the picture, some audio like discord and my mic are perfectly fine, the only thing is the game sound is behind maybe 1.5 seconds in my headset because the only way for Twitch to pick up on the audio was to have my headset and mic connected to my pc, how do I resolve this issue and make audio work so that I can stream from my ps5 on my pc and pick up discord audio, game audio (so I can hear it real time and twitch hear it), and pick up my mic. Thank you so so much in advance I’m really looking forward to fixing this and hopefully it’s something simple 😁
TWITCH CON SAN DIEGO tickets are live AAAAAAAAAAAA
@little comet 🙏
i cant seem to get the Face cam pro to go into 4k?
Tying to make an order on the website but it says it wont ship until July. Is this accurate?
Are you using any of the effects? The NVidia SDK may result in limiting the Virtual Camera to 1080p if that's the case.
It could be - what are you trying to order there? And what region? (but if the site says that, probably true)
Depending on what it is there may still be stock of whatever it is at third party vendors, like Best Buy. Or Target for the new Neo gear.
🙏🏻
To California
Interesting. I wonder what part is on backorder in your region
?
nope
What app are you using with it? Not all apps will do 4k
Looks like it's Cold Shoe that's out of stock. If you check out each individual part to check, you'll see that's the one that comes up with the delay til July
Main listing hasn't updated yet so that's probably a recent thing.
Also aside from what app are you using, what version of the camera are you accessing? The raw camera feed, or the Virtual cam?
So the free product they are throwing into the bundle is backordered? 🤦♂️
Probably just ran out DUE to it being in the bundle if I were to guess. Hard to say.
(I should have ordered that bundle myself last week when I saw it)
Hi all I'm not sure this is the right place so please point else where if so, I have the elgarto x, the chat link cable, is it possible to record the party chat in obs, from a xbox x and listen to my alerts in my stream ie audio from the PC in the same head set. Thanks in advance
bleh, I finally get off work and check Discord and almost all the Fallout stuff is out of stock again. I have an original Stream deck, not a mk2 so the faceplate doesn't do anything but turn me green with envy :p
Not really - not unless you have a headset that connects to two devices at once. Chat Link only splits audio coming out of your console, it doesn't do two way audio (or even split the mic). Trying to add more splitters to link something else in can cause voltage issues since you wind up with two outputs on a setup that expects voltage from one. If you don't have a headset that handles two connections at once, you'd need something that would do that like a MixAmp or GameDAC.
It's enough of a headache that some folks just use earbuds paired to the PC under their gaming headset, if they don't have the extra hardware.
That said on Xbox if you only need party chat, you can join Party Chat from the app on the PC
Then capture that, and listen to everything with the headset connected to the PC
You can talk through party chat on PC if you join with Xbox windows app
(just not in game chats)
Heyyy! Just hopping in with a quick question-- I wanted to know if there was a release date for the Wave Neo pop filters. I wanted to know if I should hold off on getting the mic, really looking forward to the green cover.
They are great, no word on pop filters as Elgato can’t comment on any future products etc…
t
hi ..how can i add stream deck plugins ?
go to elgato marketplace and then click install on whatever u want, and then open on stream deck
idk works for me
what a lovely software -_-
and why does 4k60 get so delayed if im using the software
lol
software basically unuseable
Hey, how about typing in #capture-cards instead? 🙂
Elgato wouldn’t answer my calls so I made my own. Now I can have my camera and keylight on the same stand.
camera isnt a capture card 🙂
#camera-prompter then
its not a camera promter issue 🙂 i dont own the prompter 🙂
Camera+Prompter, combo channel
Anyhow, if it's not something we as a community can help with, then #official-tech-support
Where should I post product ideas
ask Ocha he seems to know it all
#feature-request but they can't really do productrequests for legal reasons
Oh well just wanted to post my creation somewhere. Came out pretty nice, I’m quite proud.
🙂
And technically, Elgato does have a productline for mounting several things on a single stand, the Flex system 🙂
I've seen some really sexy setups that have utilized several of the Flex parts to build like a Rack system ❤️
Yeeah but it’s got that handle sticking out and ehh
The whole mounting system is great, can’t praise it enough but I’m surprised they don’t have a “splitter “ like this in their lineup.
I’ll post a pic of it in use once the paint is done hardening 🙂
I'm sure you can post it in #flex-zone after it's all done 😄 whole setup also please, love seeing peoples setups, and you have a chance to win some Elgato swag 😄 
anyone with a facecam how tf do you get the presets to save cause im holding it down like it says and it does not svae it
Friend of my had to glue the bottom of a elgato facecam mk2 can u get replacement ones of the mounting screw???
Anyone know how to connect properly the Xbox series x with the Astro a50x and the elgato hd60x?
Check with #official-tech-support - depending on how it broke that could be warranty covered.
If you're just looking for a mount, any 1/4"-20 thread tripod or stand should do. If the brass mount inside came out that's not designed to be user replaced - but also should not be coming out on it's own.
does anyone duel pc stream that can help me
morning all hope you have have a great weekend i be chilling on the bank marshalling the british carp championships this weekend
I do, what’s up?
I use dual pc. If you need help the various channels in community tech help are there; pick which category you need.
TGIF BABAY!! have a Amazing Weekend!! 🎉
Windows open, cool breeze for the morning.
(I’m sure I’ll have to shut them soon as it warms up)
Story of my life
Hey do I need the Wave XLR for the wave 3
Ok thanks

Trying to finish my list of gear I want this is what I have right now
yooo is there anyway to have the elgato not always downloading whats being displayed? just need the video feed
im using the 4K Capture Utility program...is that the wrong one?
Who can I talk to about academic research on the server?
You mean recording what's displayed? Turn off flashback recording in settings on the recording tab
are you using it for live preview?
What's on the go?
You might be in the wrong server if that's all you're looking to talk about? This server is for Elgato's hardware and software products.
That said, Happy Pride month. It's June in most time zones now
Fair enough - it's pretty late here, so humour is going to go over my head at the moment. 🙂 Getting close to 4am
Ya it’s we’re all my stuff for school is on
Goooood morning and happy weekend!
Woop woop! :3
As a heads up, checking the site it no longer looks like the Cold Shoe is triggering the backorder notice with the Prompter Bundle.
when i first got my elgato and plugged it into my xbox i thought it would record my mic audio but it only got my game and freinds so i started looking to see how i record myself found this i was wondering does this will this record my audio with me talking on my xbox party my game and friends
Hi guys, can somebody come help me in a call to fix my elgato setup with my ps5 I can’t have both sound in OBS and I don’t understand. Please let me know
Elgato is a brand.
To ask for help using a product from Elgato, ask in the appropriate tech help channel below and make sure to be detailed.
Tech help channels are below.
Include plenty of detail so we can help.

Omg hi Vic
I’m trying out something new.
I call it “being in general sometimes”
So far it’s been wild.
Omg @sacred solar 
@hybrid karma Please dont send people random friend requests.
when do we think we'll see face cam pro mk2? dont wanna fork over $300 if the mk2 is around the corner
May this new day go easy on your heart, be gentle on your soul, comfort your worries and grow your hope.
❤️🧡💛💚💙💜🤍🫂

Happy Timezone Everyone 😄
Happy timezone? 
anyone know hwo to clean all the small holes in wave xd?
I use an air blower/duster, but at a distance.
Yikes!
Be careful.
If you can take the basket off you can clean it. Otherwise don’t. You risk damaging the capsule.
With the basket off, gently soap and water with a soft toothbrush will probably work. Blow dry it after, or better yet rinse with isopropyl alcohol to displace the moisture and dry quickly.
beatiful man i love it
Just got the Wave Neo Mic in today. It was super simple to get going, but is there a way to turn off... or at least dim the light that shows if it's on or muted?
Talking about this light. Or if I can change the color that would be great too.
Wishing you a Magic Monday and hope your week will go the way you imagine💖
It's okay if something you once found easy is difficult.❤️🧡💛💚💙💜🤍🫂

Fancy!! Enjoy using it
I'm still saving to get this one too 😄
Thanks 🙏
The StreamDeck 6.6 update is very nice, especially the new animated screen savers and the new background update but you missed a huge opportunity to be able to import animated background images so PLEASE elgato please allow us to import gifs/videos to put as streamdeck background
And When are we going to be able to add pages inside folders. ?
I think thoses are the two main downsides of my streamdeck rn
Good Day EH! Happy Maple Monday EH!! 🍁
can anyone suggest me best website hosting for free
hlw everyone
if anyone don't wanna tell here then can dm me
??
This is not really the server for that, how about googling it?
Hop over to #stream-deck for help with that.
Sry 😐


hi how is everyone doing today
i have a question is there a possibilty to reset the streamdeck
Just uninstall the app and remove all files in appdata/elgato
okay i will give it a try
Can I get some quick tech help?? Got HD60X for Xbox one to PC gameplay and it just says no signal. Previously had a HD60S+ plugged in so idk what my issue is
I’ve swapped hdmi and established all usb ports and ensured USB 3 is being used
Ask over in #capture-cards for better visibility.
Just did, thank you.
how do i take teh basket off the xd?
Don’t know; don’t have one.
Just general mic care advice.
Yippe 
Is there any specific channel (or another discord) for elgato developers? I've been working on a Stream Deck plugin for Stream Together and I'm looking for some early testers.






