capture-cards

[neon badger]

is there a VC or can you give me a call?

[lean nymph]

Oh I just realized how Wave Link works, that is so simple 😭.

How would I go about doing this for a camera, or is that not an option?

[past basin]

For video you'd also need OBS or whatever you're streaming iwth on the gaming PC, compose the scene and send it all over the capture card with the fullscreen projector or something

[past basin]

Not available for a call sorry - headed out very shortly.
Looking it up that seems to be a change from the way PS4 handles party chat that I was not aware of.
Your best bet here is to use something like Chat Link Pro, to get audio from the controller headset jack, which will include the party chat. You'll also be able to plug your headset into the Chat Link if it's 3.5mm wired so you can hear right from the console without the delay from the capture card's video processing.

[lean nymph]

This sounds like a pain to set up 😭

[past basin]

Liekely a headache yeah. Probably best leaving the camera on the streaming PC for the main setup, unless there's a specific need

[lean nymph]

I don't know if that's really an option because the 'streaming pc' in question is a Mac Mini 😭
I'll try running it through with Apple's C-C cables but I'm uncertain on if it;'ll work 😭

[past basin]

If it's an apple silicon mac mini, it'll likely handle it fine

They have built in hardware encoding

intel based one, would depend on the model

[neon badger]

i'll look into it, thank you!

[lean nymph]

M4 Chip gonna save my life here 🙏

[lean nymph]

It looks like it in fact does not work 😭
Mac Mini runs USB4 ports, but the facecam doesn't support them 😭

[past basin]

Apple spec sheet lists those Thudnerbolt/USB4 slots with support for USB 3.1 Gen 2, so should still be fine. There's also 2 USB-A 5 Gbps (3.0/3.1 Gen 1/3.2 Gen1) ports on most models of the M1 mini.

What facecam are you using?

[lean nymph]

base Elgato Facecam iirc

[past basin]

Also are you using the original cable? USB3 can't go over 10 ft

So if the streaming mac is too far away it'll be an issue

[lean nymph]

can't use the original cable, since the mac mini only supports type-c

but the cable isn't that long

[past basin]

Is the cable you're using rated for at least 5 Gbps?

[lean nymph]

oh good question, i have no idea

[past basin]

Most USB-C cables these days are charging cables rated for 2.0 instead, since very few things outside video need 3.0 or faster

It's an issue that comes up pretty often.

[lean nymph]

so i'd probably need to get a designated cable huh

[past basin]

Either a cable rated for USB 3.0 (5 Gbps, aka SuperSpeed) or faster, or an adapter from the USB-A to USB-C for the original cable (rated for the same speed - most of those are 2.0 as well)

If you can't get them locally get one from https://www.elgato.com/spare-parts - the Facecam Pro USB-C to USB-C cable will work with original Faceacm

But usually you can find them at any big electronics store like Best Buy if you live near one

[lean nymph]

I see; thank you!

[fading latch]

Can you use sound capture on 4K Game capture or that not work with it?

[past basin]

Sound Capture was part of the older Game Capture HD app. Generally doesn't go with 4K - but what are you trying to do with it?

[fading latch]

more curious than anything.

figured since you said the 2 apps are not the same. thought it wouldn't work at all. wanted to try and see if i could get my Acer to record with 4KGC and sound capture on my Gigabyte to record and experiment a bit

[past basin]

You can still use it for some things like Virtual audio routing since you can run sound capture wihtout running the older app

It's good for dual PC setups in particular to get basic audio off the gaming PC headed to the streaming PC, since it can split the audio (letting you listen on the gaming PC and still send a copy to the streaming one)

So if I'm reading your post right then yes, that'll work. Just install Game capture HD https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows on the gaming PC. run Sound Capture once it's installed, by itself. Set it to PC mode and select the two outputs - device you want to listen on and the HDMI or Aux you're sending to the streaming PC

[nimble tree]

Hey I’ve just made a dual PC set up but I have no idea how to get the sound from the gaming PC to catch the Elgato 4kx capture card to the streaming PC and I’m using the wave link microphone and software if someone can please please thank you

[fading latch]

really wish i had known this when i 1st started using the SC as that would've been so nice to have 8 months ago when i recorded my Gigabyte with my Acer and HDGC. i had the choice of either listen to the TV which sucked or use my headphones but can't record the audio which was worse......

[fading latch]

does deleting HDGC delete SC as well? don't remember if it does or not.

[faint spoke]

hello sorry if the translation is not good, I am French I have a problem with my 4k X box I try to stream on Ps5 I tried everything, but I can't get the audio out of my headset on my ps5 I really need help please. Thank you

[lone crypt]

When you connect a headset to the PS5, it mutes the audio in the hdmi, so the capture card won’t hear it.
The solution is to get a chat link cable which splits the headphone output on your controller, and patch that into the analog audio port on your 4k X.

[faint spoke]

I already bought the chat link pro my problem is that the game sound is captured on OBS, but I have no audio feedback on my headset and my friends can't hear me because I have to use the HDMI output to be able to capture the game sound, but I can't hear anything when doing that

[lone crypt]

You need to have PS5 sending sound to the controller headphone port. You can now hear on headphones and friends in game can hear you.
Now insert the chat link between the controller and your headphones, and connect the other end to the capture card analog audio port.
And in the 4k capture utility, set the capture card to use analog audio.

PS5 should not be using hdmi audio if you want to use a headset, and include that in the captured sound.

[full galleon]

THIS FIXED IT! HOLY CRAP! YOU ARE THE GOAT! THANK YOU!!

[past basin]

Yes, removing the Game Capture HD software removes Sound Captuer.

[past basin]

Glad to hear it - keep in mind the card is running in 5 GBps mode now so some modes may be unavailable like that. Eg 4k60 will run in MJPEG mode insteaad of NV12, but there shouldn't be any other major issues.

[fading latch]

Thought so. Useful to have tbh.

[fading latch]

something just thought off and wondering if it can be "fixed" is when i have HDGC turned off (App not running at all but plugged in) it will have the HDMI color range turn on or off.

see the difference? Left is "standard" and Right is "Extended"

anyway to keep that "standard" on even if the HDGC is off and don't have to keep it on all the time?

[past basin]

Right looks to be extended on a limited display. Try changing the RGB in the console settings to Limited instead of auto

Alternatively match it up in the 4K CApture settings

[fading latch]

this setting?

just changed it

[past basin]

THat's the one - Though if you sest it to RGB make sure the app is set to Full

[fading latch]

it also does this no matter which platform i use. 360, Xbox one or either Laptops i got

[past basin]

In that case change it in the app

Cannot recall where it is in Game capture HD, but in 4K Capture Utiliyt it's on the device tab

[fading latch]

not a big deal but more of an annoyance than anything.

generally rather have elgato on than keep it off. but if have it going for a long time turn off flashback as it can take up quite a bit of space letting it rack up on Data.

[past basin]

Match the conosle setting with the RGB range there. Limited = Standard, RGB = extended

If you're connected to a moitor it's usually RGB, if you're connected to a TV usually limited

[fading latch]

that makes more sense. never really tried to mess with these settings so never knew what it does

it's a Roku TV. (POS)

i hate it

[past basin]

Some Roku TV's are decent, some are crap. Since Roku just sells the software to whoever wants it

[fading latch]

either too high contrast or bright and it's the cheap $100 fam just got to go with the room

though saying that. i got a Proscan TV i won 12 years ago i still use in my bedroom after graduating from high school. and still a better TV than ones now. to a point

[lean nymph]

Ello again; so it seems my 4K X Capture Card is playing the audio it picks up out of one of my monitors; is there a way I can stop this?

[past basin]

It should only capture audio that's going to it over HDMI. If you have a monitor in the HDMI OUT port of the card it will still send the audio there, in which case you'd want to turn off the monitor's volume if you don't want to hear it

[lean nymph]

Thank you again!

[hollow mason]

Hello everyone! I am wondering if anyone knows how to get audio from my gaming PC to my streaming PC? I have my elgato and have Streamlabs and Elgato 4k all up and running, but I get no game audio, mic audio, or discord audio transferred to Streamlabs. Is there something I need to purchase or download? Thanks!

[warped ledge]

Did you set the capture card to listen on the audio properties, in windows? Via sound

[lone crypt]

Yeah, in a simple way you can just set your main audio device on the game computer to “listen to this device on” to the capture card in settings. Which will make an exact copy of everything you hear on your speakers or headphones.
If you want the ability to mix the different audio sources, change the balance of the sounds, create an audience mix and a mix for your hears…
The. You want to get wave link from Elgato, which comes with any of the wave mic, wave xlr, or streamdeck+.

[hollow mason]

I will try this and let you guys know! @lone crypt @warped ledge I haven’t tried any of that yet!

[wary lodge]

Can anyone help me pls, i want my elgato to work in obs with my ps5 , But i want to see the ps5 via hdmi

I connexted the input from the elgato with the ps5 and the Output i put the hdmi into my monitor But i get on signal

When i Connect the Output to my pc, i get a Image in obs or the elgato Software

I Need help 😦

[lone crypt]

So the passthrough to the monitor doesn’t work, but capture does?

Let’s take the capture card out of the chain and make sure the monitor is working with the ps5 directly connected to it again.

[scarlet glen]

So my capture card at random times in a middle of a game, it would just go black and I'm unsure why. This has been happening for a while.

[lone crypt]

Could be briefly losing connection on either cable.
If you’re able to notice any lights flashing when it happens, that would give you a clue if it’s usb or hdmi

[scarlet glen]

I can't tell

[lone crypt]

I’ve seen mine blink black for a second… a handful of times.
I’ve done nothing about it, and it hasn’t happened in months. I didn’t mess with any cable or fix anything. I guess I think it’s a ghost issue, in my case.
But if you’re seeing it a lot that’s what I would check first.

[scarlet glen]

Like it would go black and stay black

[warped ledge]

what card is it?

[scarlet glen]

HD60 S

[lone crypt]

Might the source be changing video modes? Resolution or frame rate, or color space…. Anything like that triggering it?

[ember sierra]

so a few days ago i got help with stutter issues, and now it seems fine... but if i preview in obs for some time it starts to stutter again, which is flipping anoying when im just chilling in preview not being doing anything particular... but still have to restart obs... its not even like it stutters, it looks more like its losing more and more fps over time

[scarlet glen]

No? Like it turns black, then it gives no signal

[hollow mason]

So I’m using the Elgato HD60 X - I’m connected to my streaming PC but I’m getting the error 1440p 144 not supported. I would have thought it would support that resolution ? Any fixes for this ? I’ve tried to restart both, unplugged and re plugged in the HDMI’s etc. thanks!

[warped ledge]

are you connected to a usb 3.0 port, and is HDCP off?

[scarlet glen]

How do I check the hdcp?

And yes it's in a 3.0 port

[warped ledge]

what console are you capturing?

[scarlet glen]

I have the capture card hooked up to a HDMI switched which has 3 consoles into it

[past basin]

Not likely a HDCP error then as only the Playstation line requires you to manually turn off HDCP. That said, HDMI Switches are knowed to sometimes cause issue - I'd suggest bypassing it and connecting directly and see if you still get the same blackouts.

[neon badger]

@past basin update: I ordered the Chat Link Pro cable, this should do the trick with the Arctis Nova 7?

[past basin]

If you use the Nova 7 in wired mode, yes

It wont' work while it's in wireless mode

[neon badger]

boooooo

alright

[scarlet glen]

Well the reason i got the switcher is to prevent me from pluging and unplugging each time

[past basin]

Not all HDMI switches are 100% reliable when used with a capture card. Take it out to test it, and that'll at least tell you if it's the issue or not. If it isn't, then you can put it back.

[dawn lava]

Hi guys, I’ve got an Elgato HD60s however it doesn’t seem to be working. It says i need to connect a device using the elgato software and in OBS it doesn’t appear as a video capture device. The light isn’t on on it however my game is still displayed on the monitor. Any help would be appreciated

[past basin]

First thing I'd try is another USB port and if that's a no go, replace the cable. It needs a USB 3.0 speed cable (aka SuperSpeed or 5Gbps or faster). Beyond that it'll work fine with a USB-C to USB-A, or USB-C to C cable.

If it's getting power from the cable at all it should flash white twice when the USB is connected

[dawn lava]

It is flashing white. I thought it was a 3.0 cable however I guess not - I suppose because of the white flash it is working correctly but the speed isn’t enough to connect on my pc ?

[past basin]

The white flash just means it gets power and is booting up - doesn't mean the cable is good or getting a data link to the PC

What app are you using it with?

4K Capture Utility will usually complain if the only issue is a slow cable

[dawn lava]

Yeah, ty.

[dawn lava]

Obs

But I’ve tried with that and elgato video capture

[past basin]

Elgato Video Capture is specifically for the Analog video capture device with the same name. It's used for things likd VHS capture. It's not compatible with HD60S

If you did not install the correct app (either 4K Capture Utility or Game Capture HD), then you likely didn't get the drivers either

Install either the standalone drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers or one of the two HD60 S compatible apps (4K Capture Utility is the newer one and may have more recent drivers included)

[dawn lava]

I did install the latest driver separately

[dawn lava]

I see

[past basin]

If you need the other capture app it'll be at https://www.elgato.com/downlaods - check the legacy section for HD60 S downloads

[dawn lava]

So I have game capture HD 3.5 (which seems to be the latest release) and it still says no capture devices found in the top right.

Maybe I should buy a new cable

[past basin]

Try 4K Capture Utility, as I said it's the latest one.

Failing that at least use Game Capture HD 3.70.56 https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

Keep in mind though that Game Capture HD was discontinued several years back

[dawn lava]

No joy.

[past basin]

Yeah, if that's not working either, then I'd try a new cable

Keep on eye on speed when buying one - you need at least 5 Gbps (USB 3.0/ SuperSpeed) or faster. Most out there are aimed more at charging or connecting slower speed devices than video and are only 480 Mbps

If you can't find one, check with https://www.elgato.com/spare-parts - the HD60 X cable will work with HD60 S

[dawn lava]

Thank you.

[scarlet glen]

Is there any switchers you recommend that probably won't have this issue?

[past basin]

No offhand. Did it turn out ot be the HDMI switch? No blackouts while it's gone?

[scarlet glen]

Not sure. Haven't officially tested it out yet

[midnight lantern]

Anyone here knwo if the capture card from elgato work with goxlr?

[worthy swallow]

Hello all! Im needing some help with my Elgato 4K X capture card. I'm trying to stream on twitch using Streamlabs, however I cant seem to get the capture card added to Sources and show my game (GTA5 FiveM). Anyone have some advice? I can share my screen. Thank you in advance. Sorry, not super savy with this kind of stuff, but wanting to learn.

[lone crypt]

What do you see when you try to add the capture card source?

[worthy swallow]

Im sorry, I forgot to update this, I got it working. Thank you so much for responding!

[lyric sable]

Im having issues with my chatlink pro on my 4K X. I’ve tried a lot of the troubleshooting steps and I’m lost as to what’s the next step. Streamlabs isn’t picking up any sound from the capture card

[lone crypt]

I'm guessing here since you didn't really explain, but if you're using a chatlink....
You need to set the capture card audio mode to analog, so that it will listen to it's analog port.

[lyric sable]

Yea I’ve done that already

I’ve also switch it back and forth from analog to hdmi too as I’ve seen from a Reddit response

[lone crypt]

ok so the other ends I presume are attached to the controller and your headset?

Does the console have an audio output setting? I think PS does

do you hear the sound in the headset that's attached?

[lyric sable]

Yea everything’s fine on my headphones

The audio is being routed through the controller

[lone crypt]

k, so we confirmed that the chatlink cable is getting audio. the capture card is set right. So let's look at the app. OBS?

[lyric sable]

I’m using streamlabs

[lone crypt]

alright, well in proper OBS, sometimes the video capture device just doesn't get the audio correctly and a separate audio capture source needs to be added. (using the capture card as the device still, essentially having separate sources for audio and video from the same device. let's try that

[lyric sable]

Yea I’ve done that as well too

Didn’t work

That’s what made me think maybe the cable I have is faulty or maybe the analog port for my card doesn’t work.

[lone crypt]

Damn

I suppose you could check that by connecting that end of the cable to the line in on your computer and seeing if you get any level on the meter

[lyric sable]

I did that as well, and idk why but it would come up as a speaker even though I’m plugging into line in

I also plugged it into the headset port that’s in and out. And it wouldn’t do anything

[past basin]

4K X should show up as an audio interface or a microphone, not a speaker. It should only show up as an output/speaker if you're on the gaming PC in a dual PC setup, where it'll show up as part of the HDMI out.
Did this work when the card was in HDMI mode with no headset on the console? It's important to see if the issue is just from the card's audio connection to the PC as a whole or just when the Chat Link is in use.

The other common headache is if Windows mutes the card which would affect it in both modes. To resolve that you'd go to sound properties for the card to make sure it's turned up and not muted - press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab, find the card and go to properties. Check on the levels tab that everything is turned up and not muted.

Another thing to check is to make sure you're not hitting voice cancellation or something - talk to an NPC or cutscene with voice, check if voice is coming through and just not the game audio.

[neon badger]

@past basin update: it’s working

[past basin]

Nice! Glad to hear it!

[neon badger]

But no way of using desktop audio and ps5 audio?

Like, I want to be able to watch YouTube, but if I have to go to game chat and talk smack. Is there a way or workaround?

[past basin]

Not without additional hardware like a MixAmp. Something like the Astro MixAmp Pro TR, or the SteelSeries GameDAC Gen 2 (or the Acrtis Nova Pro wireless which has the same sort of setup). You'd need a way to get two audio feeds into the same headset

You could just listen through the PC captured audio but there would be a touch of delay and you coculdn't use the mic on the headset with the console that way.

I've also seen folks try to set it up with various splitters, but that usually results in an unmanageable mess and risks distortion and volume issues beccause they're mixing so many feeds on a setup that expects 1

[willow tendon]

I understand HDMI out on the elgato cards will always be the best in terms of performance but I really want to do it through OBS so I can take screenshots. Does anyone know the best settings on OBS for the Elgato 4K Pro that reduces the most latency?

[fading latch]

Why not take screenshots with elgato? OBS better for screenshots or something?

[lyric sable]

No dual pc setup on my end, it works just fine through hdmi without the headphones. No audio at all when it’s using that chat link. Tried multiple different games nothing changed. I’ve ordered another cable we’ll see if that changes anything 🤞

[past basin]

Yeah, if it's working in HDMI Mode, and not in Analog Mode, and you're getting audio in the headset, chances are it's a cable issue. Good luck with it!

[past basin]

You can do both if you just want screenshots too, don't forget. Using the HDMI out doesn't keep you from using the capture.
That said there's generally no real seeings for lower lantency as it's harware based. Lower resolution could help, no HDR, etc. But not really anything you adjust on the PC side (aside from not using MJPEG mode on 4K X if you can help it, as the compression adds latency).

[faint spoke]

Hello, is it normal that it lights up orange?

[past basin]

No. That usually means you ran it through a firmware update and skipped the step to reboot it, or you have it plugged into a USB 2.0 port and it's not getting enough power.

On some systems if you have to unplug it and replug it every reboot, try disabling Fastboot as it can cause the PC ports to startup in 2.0 mode, even if they're 3.0 or higher.

[fading prawn]

woot woot! so excited for my 4K X to show up

while I'm not thrilled about it not being able to capture 4k60 HDR like the 4k Pro MK 2, I am thrilled about the reduced footprint

[faint spoke]

bro I'm really struggling do you mind helping me in PM please

[past basin]

If you run the Elgato 4K Capture Utility, what does it say about the card? If you don't have it already download it from https://www.elgato.com/downloads . It can diagnose some errors for you and tell you how to fix them.

[faint spoke]

I have to choose between HDMI and analog if I select analog the game sound does not come out on obs and if I select HDMI the sound does not come out in my headset and no one can hear me

[lyric sable]

Turns out it’s my capture card. Me and my friend bought one at the same time, his works mine doesn’t. I’ll have to see if I can exchange it at Best Buy

[fading prawn]

will the 4K X ever see 4k60 HDR capture?

[neon badger]

A mixer is the move for sure, any recommendations?

[past basin]

Should be no issues exchanging it in my experience. Glad you had that option to help find the issue. Good luck with the exchange.

[past basin]

Unlikely. At a guess, looks like a hardware limit with the chipset used more than anything else.

[past basin]

Depends on what you need. Eg, if you're using an Xbox it limits the options to Xbox comaptible ones

[fading prawn]

What a shame...

[past basin]

Personally I use a Steelseries Arctis Nova Pro with my setup, closest equivalent is their GameDAC Gen 2 for the wired ones. Though the Line out is a bit quite and you'll want to add a ground loop isolator to the aux to prevent noise.

I do hear good things about the Astro MixAmp TR Pro too.
Beyond that you start getting into more expensive thigns like GoXLR or Rodecaster Duo

[fading prawn]

Goxlr mini is awesome!

If you need the hardware inputs

If you only need virtual inputs, then BEACN Mix Create all the way

If you have an XLR mic and want multi track audio between 2 PCs - BEACN Studio

Add BEACN Studio and BEACN Mix Create together and man you've got a beautiful dual PC setup

[past basin]

Yeah - there's a lot of options. Though if there's an Xbox in the setup you lose most of the non-gaming ones outright (unless you're still planning to add a Chat Link to the setup), since Xbox will only work over USB with "designed for Xbox" devices.

[fading latch]

can 4KGC use keyboard shortcuts like HDGC can?

if so i need to move around the keys i used for screenshots, recording and whatnot. if not. that sucks

[lone crypt]

Your console mutes hdmi audio when you connect a headset. You need a chat link cable to split the audio from the headset (controller audio port) to the analog input on the capture card.

[past basin]

Yes https://help.elgato.com/hc/en-us/articles/11395449701773-Elgato-4K-Capture-Utility-Hotkeys-and-Key-Binds - but they're not adjustable

[fading latch]

damn.

be nice if they were. some of them are the same as Windows DVR. Guess gotta change them as well....

oh wait. they're not. i read it wrong

[neon badger]

@past basin could I PM you

[neon badger]

Anyone know the reason for this? I recorded via OBS

[lone crypt]

If you give details about what we’re seeing here maybe somebody can help. What the setup is, in detail. What the problem is.

[neon badger]

Do you see how it keeps freezing mid video?

[lyric sable]

Picked up another one same exact issue, idk how I’d explain to Best Buy that it having terrible luck

[barren wigeon]

I need help with my elgato HD60X

I have a stream pc and a game pc. I set up HDMI “IN” to my game pc, HDMI “out” to my gaming monitor, the. USB C to my stream pc.

I downloaded the 4k capture utility software, but no audio is being detected on the software

I have a separate mic for my stream pc which it’s detecting, but it’s not detecting my game audio on my game oc

Pc

[warped ledge]

Did you set the card sound properties to listen?

[barren wigeon]

I went to -> sounds -> recording -> right click Elgato HD60X -> properties -> listen -> check box “listen to this device”

Still doesn’t work

I bought a new one to see if I got a faulty one and it’s doing the same thing

[warped ledge]

maybe this might help. do you have wave link via a wave device?

If not voicemeeter can help too

thing is you need an app to still route the audio.

[fading latch]

If the TV can't support higher than 1080p 4KCG can't go higher?

Thought it was meant to send the signal to the PC 1ST and then the tv after?

If remember right

[warped ledge]

it should passthrough to the TV/Gaming Monitor no latency, but stream PC there might be a small delay, it depends on the card.

[fading latch]

.25 sec delay or something like that. Much better than 1-4 sec delay with the HDGC with the HD60

So much nicer to have. Taking 4k screenshots are nice as well. Better than Xbox DVR. They have too much contrast

[neon badger]

Do you see how it keeps freezing mid video? I have a 4K60 Pro Mk2

[warped ledge]

that's not bad at all.

[lyric sable]

Third 4K X that doesn’t have any audio through the analog input, what is this luck? Local Best Buy ran out of stock

[lone crypt]

I do, but without details about the system. Like that vertical video with the blurred mirror effect and all that... Seems like you're not doing a typical thing with 4k capture utility or OBS... so I'm not ready to go making guesses to you without the details. Help us help you.

[warped ledge]

It should, as long as you put the card in analog mode.

[lyric sable]

I’ve put them all in analog mode

My friend bought one too at the same time and his worked just fine even without using the app

His was plug and play straight out the box

[past basin]

Signal hits the card and gets split immediately to TV and PC, PC is actaully a touch behind because it has to bre processed into something the PC can use. However you only have one source signal and the card doesn't do scaling for the HDMI passthrough to the TV (as that would add processing time, which is what passthrough is supposed to precent), so your source has to stay at 1080p or your TV would get an incompatible signal.

[past basin]

Was it tested with your setup though? Did you already replace the Chat Link in case there's a defect on the plug going into the card? Do you have a spare Aux cable you can test with?

[past basin]

Was a busy work day, so I wasn't around this evening, sorry. Check your OBS log for any signs of overload or frame drops, in the help menu. Does the problem show up in preview too or just recordings and streams?

[past basin]

Do you mean your game audio from the gaming PC? How are you splitting the game audio to go to the HDMI port and your listening device at the same time? Using Wave Link or Sound Capture like Vic mentioned or something else?
Do you get things like NPC voices from your games? That could indicate noise cancellation is getting applied to the capture card on the streaming PC.

[neon badger]

thats after editing the video, regardless it shouldnt be delayed like that. It's not the editing software

[willow tendon]

Is there any fix for fps drops on the Elgato 4k Pro in the preview for OBS? I heard there's buffering that can be turned on but I want to play through the preview so I can do it on Parsec

Also does anyone know the exact amount of delay buffering adds?

[willow tendon]

even with buffering it gets really bad

[past basin]

What are the specs of your PC?

Does this happen with other apps like 4K Capture Utility?

[willow tendon]

Rtx 4070 super and ryzen 7 5700x3d

i havent tried it with 4k capture utility yet

im gonna check that out rn

yeah even with capture utility

i actually think its worse on utility

theres like mosaics

[past basin]

What are you capturing and what resolution are you working with?

[willow tendon]

Nintendo switch and 1080p

[past basin]

And just to be safe, you're actually looking at this locally right now and not through Parsec, right?

[willow tendon]

yep

I stopped hosting to work on this lol

[past basin]

hm. 4K Pro defintiely shouldn't have any issues capturing 1080p. Using the defaults for it? eg NV12 video?

Also is there anything in the HDMI out of the card right now?

[willow tendon]

i have the video format set to Any

and no, nothing is in the HDMI out

[past basin]

Using the latest driver from here? https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers or did you just take the one that installed with the other app? (they may be the same, I'm using 4K X so don't hev a 4K Pro on on hand to double check that)

Also if you go into 4K Capture Utility, under settings in the device tab, are there any firmware updates listed?

[willow tendon]

No firmware updates for the Utility

but I didnt install any drivers after I inserted the elgato

I'm gonna go download those just to be safe

It says the driver is already installed so looks like it did it automatically

[past basin]

Yeah - sometimes if there's an issue the standalone driver gets updated while waiting on the 4K Capture Utilty release for the next bundled one. That's good though.

Does changing out the HDMI cable have any effect?

[willow tendon]

Ive never had anything going into the HDMI out port

[past basin]

Also make sure it's not going right againts possible electrical interference sources like your PC power supply

[willow tendon]

its always just been Input in use only

[past basin]

Not changeing the HDMI out cable, changing out the cable. As in changing the cable going to HDMI in

[willow tendon]

ohh gotcha

its the one that comes with the nintendo switch itself

would using 2.1 instead be okay?

[past basin]

Yeah should be fine

All the newer cables should be backwards compatible with the older HDMI versions

[willow tendon]

The cables are def raised a bit above the psu so i think it might be okay

[past basin]

Yeah, it's an uncommon issue anyway - usually see it when someone runs the cable right under the PC chassis or something

Has the PC been fully restarted since the software for the card was installed?

[willow tendon]

yep

testing right now with the hdmi cable

yeah dang its fps dropping agian

like the first 20-30 seconds are good

but as soon as the first frames drop it stays that way

[past basin]

In OBS, does the log (found in the help menu) indicate any sort of errors or frame dropping towards the end of the log?

[willow tendon]

it does not

on the bottom right of OBS its showing 60/60fps

during the stutters

[past basin]

Have anything other than the switch you can try to connect? another console, camera, etc? Just to rule out any kind of conflict there?

[willow tendon]

i do not

ive seen on reddit tho a lot of people have had fps drops

or stutters

on the 4k pro and mk2

but i never experienced this before with the mk2

[past basin]

Yeah, thing with the reddits posts is there are a LOT of different issues that can come into play. PC specs, cabling, interference, 3rd party apps, VRR tech, display drivers, and the list goes on. Makes it hard to track down. Gaming in general often eschews stardard reliability with performance focus, so it's not really unexpected.

[willow tendon]

the 231 was there at the start, nothing got added during the drops

[past basin]

That happens sometimes while OBS is sppinning stuff up. 231 is a little high but if the number isn't changing I think it should be fine

You say it's fine for lie the first 20 or so seconds right? If you change the proprerties ont he card to an FPS of 59.94 does anything change?

[willow tendon]

yea i did actually try that

it still does sadly

the main fix for people was enabling buffering

but it didnt seem to really help in my case

[past basin]

If you try an older version of 4K Capture (1.7.13) does anything change? https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes

1.7.14 changed the app over to use ffmpeg which has caused some issues for some users. I'm curious if it has the same issue on the older engine

[willow tendon]

interesting

i ahvent

im gonna download it

wouldn't this only impact 4k capture utility?

[past basin]

It would, but it might give us some more insight on where the stutter is coming from

The PCIe port on you motherboard is listed in the manual as having an x4 or higher count of PCIe lanes right?

It occurs to me I don't quite know what a 4K Pro would do with too few PCIe lanes at 1080p. 4K60 Pro Mk2 would handle it at 1080 but start failing whe you go above it, if it was a x1 wired slot (or split with the M.2 slots for example)

[faint spoke]

I already have a chat link pro but the problem is still the same the sound on obs but not on my headset and no one can hear me speak and no sound from the game on my headset

[willow tendon]

yeah this is where it was inserted

do you know where i can find the current driver for the 4k capture utility so it can be uninstalled?

[past basin]

Uninstall the card from Device Manager and select the option to uninstall the driver if you want to try that

Also I do like it with the motharboard is straightforward with the PCIe lane count. That's nice

[willow tendon]

yea trying to find it in device manager, its elusive lol

[past basin]

Is your headset attached to the PC or the console here? If youre using Chat Link Pro, and the headset is attached to that, changing between HDMI and Analog shouldn't affect the headset at all - that'd be the console's settings that'd change that, not the card's. Changing the card's options should only affect the captured audio.

[past basin]

iirc it's under cameras, and under sound devices

[willow tendon]

itsit just the audio one?

im pulling up driver files but none of them say .msi like the version i want to install

[past basin]

driver files are inf files. msi files are installers

in this case the mis file installs the inf

[willow tendon]

ohh gotcha

uninstall device?

[past basin]

Yes. It should then ask if you also want to uninstall the driver in most cases

[willow tendon]

okay its done

should I restart my pc and then download the 1.7.13 release?

[past basin]

I generally would to be safe, yes

[willow tendon]

its still saying a newer version of this software is already installed on your system when trying to install the version 13 msi

did i uninstall the wrong one?

its back in the device manager showing different dates but same version

[past basin]

Did you uninstall the 4K Capture Utility itself?

I'll be in the Windows Add and Remove programs section

[willow tendon]

i did not

im gonna do that

i thought deleting the elgato 4k pro was gonna take everything down with it

[past basin]

No, driver and app are mostly independant, except that the app also installs a copy of the driver

[willow tendon]

okay nice its letting me download it now

ty

does anything i do here really matter?

[past basin]

That's what I'd leave it set at

Some of the options could affect things, but that's a solid config for testing

[willow tendon]

okay its doing pretty good now

thank you so much

theres a few frame drops but its at an amount that i expected and then picks itself back up

it was imploding earlier lol

looks like that capture utility update was the cause

[past basin]

Interesting. I'm going to have to make a note of that

[willow tendon]

like im on obs

way better than before

how would an ffmpeg impact it

[past basin]

given you also uninstalled the driver, 1.7.13 might have also installed an older version of the driver

If there's an issue with the newest one, you might want to follow up with #official-tech-support on that so it doesn't hit you if you ever upgrade again

It's also possible there was some sort of issue with the first install, and reinstalling just resolved it

[willow tendon]

on restart after uninstalling the driver in the sound settings, it automatically replaced it

the 4k capture 1.7.13 install was pretty isolated

[past basin]

Did it reinstall it under camera too?

[willow tendon]

4kpro never showed under cameras

even before the uninstall

[past basin]

huh

Not sure where the video component goes then. I'm more familiar with the external models that will show up as a camera too

[willow tendon]

yea all i could find was audio

so does OBS really use 4k capture utility?

or do you think the uninstall is what fixed it?

[past basin]

It does not, no

I could only speculate what fixed it tbh. You could try upgrading again and see if the issue comes back. If so it's something 4K Capture updates. If not there was some sort of hiccup during the original install

[willow tendon]

im too scared to download the upgrade

dont wanna risk something breaking

[past basin]

Fair enough. Beyond that though you'd pretty much have to ask official support to see what was going on

[willow tendon]

yea

alright well ima enjoy the obs

thank you again

i really appreciate your patience

[past basin]

No worries, good luck with it!

[naive fable]

could someone help me, that keep happening every now and then

i tried everything, updating reinstalling unplug and plug back

[past basin]

What card do you have and what are you trying to capture?

[naive fable]

HD60 X, Death Stranding on ps5

[past basin]

What colour is the light on the front of the card when this happens?

[naive fable]

blue

[past basin]

If you check in the settings in 4K Capture Utiliyt, under the device tab, what firmware version do you see on the device tab? If you click up are there any updates available?

[naive fable]

23.04.26 (MCU: 23.04.25)

[past basin]

Okay that should be the latest, so that's good. Do you get this same issue if you use another app like OBS Studio? If it's happening in multiple apps, try disabling VRR on the PS5. If you're playing in 4K, also disable 120Hz mode. Beyond that I'd suggest swapping the HDMI cable, or trying another USB port and/or cable

(for a USB cable it has to be at least 5 Gbps / USB 3.0 or faster)

[naive fable]

Im gonna try turning off VRR to see if it fix it, if it dont ill try to swap the cable

Alright, well not sure what happen but my pc dont recognise my HD60 X

[past basin]

Is that with the cable swapped?

[naive fable]

nope

[past basin]

When you plug in the USB does the light come on? If so what colour?

[naive fable]

no light on the capture card

[past basin]

Yeah, I'd swap that cable if you can.

[lyric sable]

Yes to every question

[past basin]

And they all still worked in HDMI mode?

[lyric sable]

Yea all of em worked

[naive fable]

alright i swapped the cable now it blinking red

[past basin]

That usually indicates signal problem or it can't talk to the PC. What does 4K Capture Utility say?

[naive fable]

that no capture card is found

[past basin]

Run it by #official-tech-support - if your friends card of the same model worked fine, and you've gone through mulitple that don't, there may be a bad batch or something.

[past basin]

I'd try a different port if you have one free

[lyric sable]

Yea I’ve made a case already and I’ll call today when they open

[past basin]

And connecting the controller right to the card with the aux cable didn't work either? The console isn't manually set to HDMI audio instead of automatic is it?

[lyric sable]

Yea I’ve tried that too, no.

[past basin]

As a workaround, does your PC have a blue Line In jack on the sound card? That'd do the same thing as the jack on the HD60 X until you can get things sorted

[naive fable]

so i tried an other port and swap cable again, but nothing

[past basin]

Shut down the pc, give it a full 20-30 seconds before you power it back on, and try again. If it still won't work, even with the original cable, reach out to #official-tech-support , or if you bought it locally and recently you can try exchanging it.
Ohter than that check if any other USB devices still work in that port

[naive fable]

alrigh

[faint spoke]

my headset is connected to the chat link pro but once connected I lose everything on obs that's what I don't understand actually

[lone crypt]

I posted an answer to you yesterday about this.
When using the chat link cable, audio needs to be analog on the capture card, so that it’s listening to the chat link cable.

[faint spoke]

yes I understood, but when I switch to analog audio I no longer have the game sound on OBS

I'm on MacOs I don't think it's different from Windows?

[lone crypt]

When you switch the card to analog mode using 4k capture utility? After that is set on the card Try removing and re-adding the video capture source in OBS.
If that still doesn’t get audio add an audio capture source and select the capture card for that also.

[faint spoke]

I'll try when I get home from work anyway thank you very much if I don't find a solution, can I contact you by private message?

[lone crypt]

This help channel, please

[past basin]

Only difference should be you'll use Capture Device Utility to change the setting instead of 4K Capture Utility.

[faint spoke]

That's exactly it, I noticed this difference when I watch videos on YouTube, do you think that's where the problem comes from?

[past basin]

No, it should still pick up in OBS once the switch is made, and the analog cable is connected between the console and the Line In jack on your capture card

Only the app you change it with changes

[lone crypt]

Ah didn’t see Mac OS. I think I came in late.

[faint spoke]

I think I'll upgrade my macOS to Windows just to see if the problem is solved like that.

[past basin]

Are you on an Intel mac or a Aplpe Silicon mac?

And are you still getting the amber light on the card?

[past basin]

I think that was new info

[faint spoke]

I am on Macbook M1 2020, no, I no longer have the amber Light because I had connected it to a usb C hub

[past basin]

And you've added the card to OBS as an Audio Input Capture, correct?

[faint spoke]

yes, I added the Capture card as an audio source and a video capture source

[past basin]

The mac's Voice Isolation mic mode isn't turned on in the menus is it?

[naive fable]

So right now, my pc does not recognise the card, even after changing port and cable, would there be a way to like factory reset the capture card or something ?

[mellow harness]

I have a cam link 4k pro and on obs my camera keeps freezing for a second every here and there does anyone know how to fix this?

It started like a month ago

[past basin]

There's not really anything on the card to reset. You could leave it unplugged for seceral hours, overnight to make sure everything dischargers. But based on your initial issue the card may be in the early stages of failure anyway

[naive fable]

damn, only had it for 2 weeks, but thanks again

[past basin]

Do you have a Cam Link 4K, or Cam Link Pro? These are different products. Also Cam Link questions should go in #camera-prompter

[mellow harness]

Can link 4k im pretty sure the internal pc one

[past basin]

The internal one is Cam Link Pro.

[mellow harness]

Oh

[past basin]

If you got it locally you could try exchaning it at the store as well

[naive fable]

i got it from elgato website

[past basin]

Ah, go through #official-tech-support then. If there's anything else to try they'll suggest it and if not arrange an RMA

[faint spoke]

I activated my stream microphone on the mac in input, are you talking about that?

[past basin]

No, there's a voice isolation mode that can get turned on, on the mac, which can also affect the capture card. This results in games sounds getting filtered out though you would likely still get some thingslike NPC voices

[gray robin]

hey i bought an elgato capture card hd60 x my last setup works with a ps5 classic and right now i got a ps5 pro and it doesnt work someone got a solution

[past basin]

PS5 seems to be really, really picky with EDID settings for some reason. Try going into 4K Capture Utility and under the devices tab set the Internal EDID mode to Display to see if that changes things. If not try Internal.
If you're playing at 1440p make sure to run the 1440p test mode.

Failing that make sure you're not trying to play on mode that requires HDMI 2.1 like 4K120, as HD60 X is a HDMI 2.0 card

[tall flower]

Hey there, I'm new here and I wanted some help with my HD60S+ capture card.
I've been trying to use it to record gameplay from my PS5 using OBS, but even after doing all the settings the sound in my recordings is always somewhat distorted, which annoys me very much knowing I didn't have this problem with my PS4.
Anyone here got a possible fix for this? It's been driving me crazy since like 2 hours now...

Also I got the same results with the 4k Capture Utility Software.

[past basin]

Check that the PS5 audio is set to default to Linear PCM - if the various spatial audio settings and the like are on it can distort the captured audio since it's expecting Stereo / Linear PCM.
Does the PS4 still sound correct? It'd help to be sure of that as it'll let us rule out potential changes on the comptuer side.

[tall flower]

Thanks for answering, the PS5's audio output is indeed set to linear PCM.
As for the PS4, I will check.

So I went to check, and the sound on the PS4 is also distorted now...

Why is this even happening

[past basin]

That's fine, helps us narrow things down. What kind of distoration area you hearing? Is it muffled, staticy, stuttering, etc?

I've got to step away a little bit, but one thing to check if this is a recent change is that Windows Audio enchancements didn't get turned on with an update. You can try turning that off (if it's on).

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there in the sount settings, check the old Windows Sound Settings. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

[tall flower]

I'd say it's kind of like an out of tune sound compared to the original, if that makes any sense.

If the channel allows it I could even post a sound recording to clarify.

[past basin]

Yeah you should be able to post samples

[tall flower]

I also heard about this online, but unfortunately I already disabled the Windows audio enhancements.

[tall flower]

Alright now it's in mp4.

[lone crypt]

Do you have variable refresh rate?
It’s like there are speed changes in the audio over time… the rate it’s processing samples isn’t steady…. Buffering not correctly retiming the frames, maybe?
If this was audio tape we would call this “wow”

[tall flower]

As far as I know my refresh rate always remained consistent, though maybe I'm not looking at the right spot...

[lone crypt]

It would be the console. They can do variable refresh rate.
I’m just guessing, because of the wobble in the audio.
But maybe check buffer settings in the capturing app. OBS has a buffering check box for the video capture source…
It just feels like frame timing thing

[tall flower]

I'll check that out.

What's weird though is that I never had this problem before with the PS4, but I also changed computer since then.

Idk if it could have had an impact on it?...

[lone crypt]

Swinging in the dark, I’m afraid.
I’m an audio expert, making guesses about what could cause slow pitch modulation like that.

Enhancements and spatial stuff is all off, on windows and on the console… variable refresh rate, or buffering in OBS are my next guesses.

[tall flower]

Okay so I went to the buffering check box and activated it, but nothing changed...

[twin cairn]

Anyone got a minute to help me? Keep getting a black screen when I launch bo6 on ps5 with no signal unless I wait between 5-10mins before the screen shows

[cedar nova]

I'm pondering on getting the camlink. Can I use the camera hub software to tweak the the image if I use the camlink?

[tall flower]

Also I just checked and my TV does not benefit from VRR :(

[tall flower]

So I went up and found someone with the same problem as me and apparently, he managed to fix the issue by plugging the USB 3.0 port to the back of the desktop case rather than the front.
...aaand that also didn't work haha

Why was it working perfectly like 2 years ago and now it got such audio problems...

[grave timber]

Hello.. I want to use elgato for my stream . I am confused about which piece to use, knowing that I use an iPad.

[warped ledge]

Is HDCP off?

[warped ledge]

Beat to ask in #camera-prompter

[warped ledge]

4K X , or HD60 X can do this so long as your iPad meets the specs. Unless you’re capturing the iPad and using a PC then you could even use an internal card if you have the required specs

[cedar nova]

much appreciated

[void sierra]

Guys I need help, I got an elgato today and I’m not sure how to use my Bluetooth headset. When I plug the usb for it into my laptop I can hear game audio and party audio but I can’t talk in the party as it’s plugged into my laptop. How do I plug it into my Xbox and still get it to pick up on the elgato

It’s a hd60x idk if that changes anything but there

At the moment it seems like it’s just £130 down the drain

[warped ledge]

So… you could put your card in analog, but it will not relay your voice in stream, you’ll need another mic, and a chat link or chat link pro would be ideal for this setup.

[void sierra]

So there’s no way at all for me to use my usb Bluetooth headset without buying more stuff

[warped ledge]

If you’re using party chat that would be correct based off your setup.

[twin cairn]

I think so yes? It works fine on fifa right now at 60hz and current output signal says 60hz hdcp off

[warped ledge]

Is this console or dual pc?

[twin cairn]

Ps5 it’s for

[fading latch]

When try to go into fullscreen mode with 4KGC it doesn't really go into full screen. is it meant to do this?

cuts off a tiny bit at the top as well on the "fullscreen" picture as well

[hasty dagger]

Hi, does the Elgato capture card not work on the iPhone 8?

[past basin]

That's a bug, it only happens if you switch to fullscreen from a maximized window. If the window isn't maximized when you do it, it'll go to proper fullscreen.

[past basin]

Which card specifically, and how are you tring to connected it? Apple lightning to HDMI adapter?

[hasty dagger]

Yes, Apple lightning to HDMI adapter

[fading latch]

not sure if i am reading that right or not.

im confused

[past basin]

Un-maximize the window, then switch it to fullscreen. Like put it in windowed mode before going fullscreen

[past basin]

You're not running any HDCP protected content on the phone when you turn on the mirroring are you? Is the phone correctly trying seeing a HDMI device connected?

[fading latch]

ahhh makes sense now ty fren

[past basin]

No worriess, good luck with it

[past basin]

Honestly if it's a USB or Wireless headset, buying more stuff isn't going to help either, unless it can also run in 3.5mm wired mode. USB and Wireless work on client/host data streams, not audio so you can't effectively capture them.

That said for Xbox and Xbox only there's a partial workaround - if you go into sound settingss, uncheck the option that mutes speaker audio when the headset is attached, and set the Party Chat option to Headset & Speakers. https://imgur.com/a/xbox-audio-settings-capture-card-Jmj9YhA This only works for main game audio, and official party chat to split it to go to place at once. It will not work for caputring things like in game chats (eg, proximity, lobby) or on console Discord.

[past basin]

Do you get the same warble on the audio in 4K Capture Utility? If not, (or if you can't test that), try muting the card in OBS and add it again as an Audio Input Capture. It can get stuck in the wrong sample rate with OBS at times when pulled through the video it seems, which can cause odd effects like delay or sample rate

[tall flower]

Yes I get the exact same distortion thing in 4K Capture Utility.

In fact I first discovered it like that.

At some point I was wondering if it wasn't just a cable issue?...

Wait, now that I think about it, when I use 4K Capture Utility, on the top right corner where the 1080p resolution is, there's always a red HDCP mark that is displayed and I don't know why?

[past basin]

Huh. Is HDCP turned off in the PS5 video settings?

[tall flower]

Yes it is.

Hence my confusion of seeing it in Capture Utility.

[faint spoke]

ok and how to activate this

[shrewd magnet]

How good is the 4K Capture Card? What are the pros and cons?

[past basin]

Which one? 4K Pro, the PCIe one, 4K X, the USB 3.2 Gen 2 one, or one of the olders ones like 4K60 Pro Mk2?

[past basin]

mic icon on the mac menu bar

[past basin]

It's been a day - if you go to the settings in 4K Capture Utility, under the device tab, are there any firmware updates for your capture card? I can't recall if we checked

[shrewd magnet]

The 4K60 Pro MK.2

And also the 8K60 passthrough one

[past basin]

Keep in mind that card is an older version of the 4K Pro, and is no longer made. It's been end of life since last May. Still a solid card though. Biggest thing that trips people up with that and with 4K Pro, is that you need a x4 PCIe slot or better- and modern motherboards sometimes have slots that are physcially larger than what they're wired for, or split off PCIe lanes for M.2 storage and the like. It's suggested to check your manual to check how many PCIe lanes you have available in empty slots. 4K Pro has the same hiccup.

As for pros and cons, in comparison to what? Is there something specific you're looking for?

[shrewd magnet]

How's the 4K PRO 8K60 Passthrough, 4K60 Capture? Is it still made? I'm trying to find an internal video capture for my new pc that I'm building.

[past basin]

What do you mean by "How is it" though? Are you looking for resolutions support? Formats? Features? For most of that you're best off just hitting elgato.com and looking up the card. For video examples I'd check Youtube reviews and comparistons so you can actually SEE what it looks like. Also yes 4K Pro is still made, it only replaced 4K60 Pro Mk2 last February.

4K Pro is the flagship Elgato card at the moment though, along with the USB 4K X for external card users.

[tall flower]

You mean this? If so it seems to have installed every latest updates.
I couldn't really find something similar in the Device tab.

[past basin]

Check for an update firmware button like this

Or that your HD60 S+ is on this version

[tall flower]

Yep it's on the second version.

I don't have the two additional checkboxes like on the first screenshot.

[past basin]

That's fine they're normally hidden

I just had my 4K X up first and used the option to force the settings to show to show the update button

[tall flower]

Oh so it's hidden settings.

[past basin]

That said, I'm running out of ideas for what's on the go with your HD60 S+ - I'm going to suggest trying to change the USB Transfer mode next.
Hold CTRL whle you open settings

Try changing the USB transfer mode - try each and see if either works better

It's normal for it to disconnect a few moments when you try this

[tall flower]

Okay so I don't need to try and update the firmware?

[past basin]

If you have the same firmware version mine has there won't be an upate

[tall flower]

Oh yeah good point.

Alright, in any case thank you for your advices, I'll try all this out tomorrow. If you're still there by then maybe I could show you the results.

[past basin]

Yeah, I'm in and out through the day like most of the volunteers but I'll keep an eye out.

#official-tech-support may have an idea too - though HD60 S+ is considered End of Life so support for it is limited

[tall flower]

Noted! Thanks for the information.

[turbid bolt]

I have a doubt about hdcp

I was told that to see the ps5 screen on the capture card needs to disable the hdcp

But a person was able to record the ps5 configuration screen with the capture card even the hdcp already came enable in the ps5 settings

[warped ledge]

they are more than likely using a splitter, and if they are doing things regarding piracy, they will get shut down at some point. it's not advisable.

[turbid bolt]

What do you mean by thign regarding piracy?

[warped ledge]

it's a typo.

[turbid bolt]

Typo? Sorry i didn't understand what you meant

[warped ledge]

please read it, after the typo has been fixed.

[turbid bolt]

Oh

This is the typo that you are talking about?

[grave timber]

So i can use hd60 X 🤔
Thanx for helping me

[warped ledge]

as long as your ipad meets the specs

[warped ledge]

no i meant the one you replied too. i updated my original statment.

[turbid bolt]

Thanks for the help! For explaning for me that they used a splitter

[warped ledge]

Yeah, more than likely.

[grave timber]

I have ipad pro 11
It's good isn't it?

[faint spoke]

I don't have mic icon menu bar

[willow tendon]

If some games are at 30 fps but I have my elgato set to 60 fps in OBS, will there be any negative impacts on the preview?

[lone crypt]

Should be fine, it will just capture at a higher rate so the image will be the same for each pair of frames.

[willow tendon]

awesome ty

[past basin]

Check that your macOS settings for privacy aren't blocking mic access. From what I know that icon should be there whenever you're using the capture card since the audio shows up as a mic or audio interface.

[lone crypt]

Yup: What shows up when you’re using video capture or mic is a purple or orange icon, respectively. Thats where you can see settings like if it’s trying to do voice isolation on the mic or video effects.
It’s very obvious because they are colored differently than the rest of the menu bar.
If you don’t see these colors, then your privacy settings must be blocking it.

[tall flower]

Okay so I went and tried changing the USB transfer mode to see if it would work better, but unfortunately, Bulk didn't change anything and Isochronous straight up doesn't work...

[merry kindle]

Got an HD60 X, went to plug it in as USB-C to USB-C in my computer, the 4k Utility recognized the card, but said to retry with a USB 3.0, so I got a USB-C to USB 3.0 and its still blinking red but now the capture program doesnt recognize the card

[past basin]

Did you make sure the USB-C to USB-C cable was rated for USB 3.0 speed? It requires a USB 3.0 cable to operate correctly (aka SuperSpeed or 5 Gbps+)

[past basin]

Yeah,, I wasn't giving terribly high odds on that. Make sure you've restarted the app and all when switching it. But at this point #official-tech-support might be the best bet. Unless there's additional audio software installed on the computer I'm unsure why it's not playing nice with the audio and giving you that warble.

Only other thing I can think of would be different USB ports, which I think you already tried, as some ASMedia USB controllers can do weird things to audio in some situations

[merry kindle]

Yeah im using a mohpie USB C that works for 3.0

if i have a incorrect USB-C, can you point me to one i should order?

[past basin]

Any 5 Gbps or faster one should work in theory (though sometimes you might get a dud or mislabeled one)
If you want an OEM one though you can get them from https://www.elgato.com/spare-parts - the USB 3.0 C to C cable for Facecam Pro will work with HD60 X

[tall flower]

Damn, so I'm really done for...

I tried different USB ports, on the front and on the back of the case, but again, no luck.

[past basin]

Someone else might have some ideas- you could try the card on a friends PC maybe which may rule out the card. But I can't replicate this with my own HD60 S+ at the moment and am a bit out of ideas.
At a guess it still sounds like some sort of USB interference, maybe from something else on the same controller, but I can't be certain without another host device to test it with

[tall flower]

I really struggle to understand why is this even happening...

[tall flower]

Could it be that I'm using a headset on the PC atm?

[past basin]

Unlikely if it was just a playback issue it shouldn't show up in recordings

[tall flower]

Or that I'm maybe using a wrong HDMI cable?

[past basin]

HDMI cable issues would genereally give you video issues before audio, htough it's technically possible I don't think it's likely here

The fact it has the same issue on the PS4 now implies something changed on the PC or card. There's not really much to change on the card, but I've no idea what could have changed on PC if windows audio enhancements are already off (as Windows updates can mess with those), unless there's other audio software installed

I have seen weird cases where even using a different USB cable could affect things like this though

But without having spare gear to test with I'd probably check if official support can identify the issue thoguh the logs or something

[tall flower]

Well I did change my PC since the last time I worked with the capture card (went from laptop to desktop), I'll give the other one a try.

[tall flower]

Okay so now I'm testing it with the laptop but I got no sound in Capture Utility?...

Except in the mic...? What?

[past basin]

Check that it's not muted in Windows (press windows key + R type mmsys.cpl and press ok - go to recording tab, find he capture card, check the properties and make sure it's not turned down or muted on the levels tab. Also you might want to turn off the option that allows app to take exclusive control on the advanced tab)

[tall flower]

Just checked and well it's not muted or anything but the audio only comes in the mic channel like here...

[past basin]

The mic channel is going to use a different device - the mic tab in settings

If there's no audio at all and you removed the option for exclusive control, reboot to make sure it took effect.

There are potential issues where an app will lock it out and still not let it go till the reboot

[tall flower]

Okay so I don't know why but now I got the sound from the console directly in my PC without even being in Capture Utility.

What the hell is going on with my capture card...

[past basin]

Did you ever enable the option to "listen to" the card?

Otherwise that sounds like there is another app running somewhere that's doing the audio capture

[tall flower]

Yes.

Should I disable it?

[past basin]

THat would be why you're hearing the audio without the utility being open

so if you want that to stop, yes

[tall flower]

Ok it worked, thanks.

Now I wonder what happens when I try to record something.

[past basin]

If that's been on the whole time on the main PC, yeah, that's a good thing to test. It could have been getting both audio feeds with a slight offset

[tall flower]

I'm currently using the card with my laptop thought, the main PC (desktop) didn't have that problem.

[past basin]

Right. Sorry just checking in between work stuff today.

[tall flower]

Well now I have no audio during recordings again...

[tall flower]

It's alright, at least you're taking the time to try and give answers to my problems.

[past basin]

Off top of my head I'm not sure why 4K Capture Utility woudln't be getting audio from the HD60 S+ with the exclusive controls off. 😐

It should be pulling right from the card's audio interface

Maybe resinstall the app or upgrade it to the latest version?

[tall flower]

Done 🥲 .

Although I think I found something.

By creating a new audio capture source on OBS, I'm able to record with the sound!

Oh my god it seems to work

Like the sound is way better than on the desktop.

Finally

[past basin]

I hadn't realized you had OBS on that one too.

So it sounds okay on the laptop and not the desktop in the end?

[tall flower]

Yes!

Sorry for the late response btw.

[dull pawn]

hello guys, Elgato Game Capture HD60 X 4K HDR Passthrough this records in 4k?

[past basin]

It can only record in 4K at 30fps (though it can pass through 4K60)

[dull pawn]

i have a hd60 s+

but i want to record in 4k

every record i do comes blurry

[past basin]

HD60 S+ has 4K30 support as well.

Though it shouldn't be going blurry. Is that in the preview or just the recording? If you're switching to 4K for recording don't forget to turn up the bitrate

[dull pawn]

ill show you my specs

cant print screen with obs open

i have 24000 bit rate

nvidia nvenc hevc

cbr

fotogram interval 0s

p5

high quality

2 passages

main

B fotograms = 2

[past basin]

Shouldn't be too bad for 4K, little low but not bad. How blurry are you seeing? And is the preview screen still clear?

[dull pawn]

the preview is fine, but the recording that i export, is blurry

im recording ghost of tsushima, and when the chracter run, rolls, kill someone, becomes very blurry

[past basin]

As the card only does 30fps in 4K, you can try changing your main OBS video settings to 30 too, that may improve the quality without needing to change the bitrate

Ah, motion blur. Yeah, drop OBS to 30 fps first - that may help since the card is only giving you 30 fps in 4K anyway

Right now it's basically wasting bitrate duplicating frames

[dull pawn]

done

but the resolution still in 4k? on both?

[past basin]

That's fine

I was just showing where the setting was

I'd run a test recording there now and see how it looks

You might still have to up the bitrate a bit more to deal with the motion blur

[dull pawn]

i did, but still a bit blurry

ill show

[past basin]

try 35,000

[dull pawn]

Ok

[past basin]

Yeah. Motion uses a lot more bitrate than a static scene. 4K motion uses an absolute bucketload to keep it smooth

Since there's like 4x as much data per frame compared to 1080p

[dull pawn]

35000 still a bit blurry

Whats the max bit i can use?

[past basin]

uh depends on the encoder. It can get pretty high with most Nvidia ones. But keep in mind more bitrate means bigger files too

from 35, if still blurry maybe try 50, 60, 80 in steps to see when you hit the point it's smooth enough for you

If you have a 4000 (or 5000) series card you could also try AV1 encoding

Which is even more effecient than HEVC

[dull pawn]

I have a 3070

[past basin]

Yeah, HEVC is the one to stick with then

You could try CQP instead of CBR with a 3070 though, if it's only for recording. It'll target a specific level of quality, and adjust bitrate as needed, in the simplest way of describing it

Where the CQP value it figures out with it's algorithm is what it treats as quailty

[dull pawn]

i tried 100,000 and still a bit blurry

but almost good

[dull pawn]

i want to stream and record at the same time in the future, but for now, only recording

[past basin]

You'd probably setup different settings for recording and streaming then. Streaming is generally going to want H.264 unless you're using YouTube. Though it'll also want 1080p generally, unless you're going YouTube. (and if you are going Youtube the have recommendations here https://support.google.com/youtube/answer/2853702?hl=en - you don't have much room to work with as you do for recording though)

[dull pawn]

ill do on twitch

i tried 200.000 bitrate

and i notice some laggy

[past basin]

Yeah, that high you are probably stressing the encoder

Also the files would be HUGE

(though at 4K they're going to be large regardless, at that point it's going to be unreasonable huge)

[dull pawn]

so, the best way is to buy a game capture hd60 x 4k

?

[past basin]

This is an encocding issue most likely, not the card

It is possible you might get better performance if you go with a card that supports 4K60 since you can up the framerate

But it's hard to say for certain without testing it

[dull pawn]

H.264 still blurs

[past basin]

You could also try changing the setting from P5 to P7 which may help a bit

H.264 would probably blur more

HEVC is basically H.265, so it's somewhat newer and more efficience (hence the name High Efficiency Video Code, or HEVC). If you're using Twitch though, it'll want H.264.

for recording go with HEVC

For YouTube, you could use either.

[dull pawn]

i changed to p7

it helped

but still not perfect...

i guess a new capture card would be better

how do i have a certainty before buying it?

[past basin]

If it looks fine in the preview, it's an encoding issue

If the preview is blurry too, maybe the card would help since you could get 4K60 out of it instead of 4K30

[dull pawn]

the preview is perfect

[past basin]

Yeah, likely a technical limit on the encoding then

You could try X264 software encoding if you have a very strong CPU so you can play with the settings some more. On most systems the NVidia hardware encoder is better performing though, since software encoding uses a LOT of CPU resources.

[winged lily]

Hello, someone can help me with No audio on hd60+?

[past basin]

What are you trying to record? Console?

[winged lily]

Dual PC man..

[dull pawn]

omg, x264 is pixelated xD

[past basin]

How are you handling audio on the gaming PC? Are you trying to send it all to the streaming PC, or do you have something hooked up to listen at the gaming PC?

[past basin]

Yeah, you've have to tweak a lot of settings there and I'm not sure how well it'll handle 4K video - it's pretty CPU intense so might not go all the way up as high as the NVENC options

[winged lily]

waiting for the mixer, I'm sending everything to the streaming PC... only with HDMI cable -> USB 3.0 in the streaming PC, is it possible?

[past basin]

Yes, should be possible.

[dull pawn]

so, what can i do to better the coder?

[past basin]

Honestly not terriblly much. a 3070 has a 6th generation NVENC encoder, they're pretty solid as it is. The newer GPUs have newer encoders, and AV1 encoding might help you , but that's a pretty expensive fix.

You might want to check the OBS discord too - they might have some better ideas on how to tune the encoding for you

I don't work with 4K very often

[winged lily]

I'm trying both with capture 4k and with streamlabs... following some paths, on windows I think I've set everything up well, but I can't play any audio

[dull pawn]

thank you very much

[past basin]

Gaming PC is already set to use the HDMI out as the default audio? Check in Windows Sound Settings then that the card isn't muted. Press windows key + R, type mmsys.cpl and press ok. Find the recording tab, find the card, and check the properties. Make sure it's not turned down or muted on the Levels tab.

you may also want to go to the advanved tab and remove the option that allows applications to take exclusive control of the card, in case something else is using it. If you see any mention of windows audio enhancements in here, turn them off.

[past basin]

No problem, wish I could be a bit clearer on tuning for 4K video, but sounds like you're on the right track, and hopefully the OBS volunteers have some more dieas

At least we know the card should be fine if the preview is fine

[dull pawn]

btw

its almost perfect

if i export in mp4

it will make diference on quality?

[past basin]

It shouldn't really, no. Though note that if you record in MP4 and don't just convert later, if the recording gets interrupted, (eg crash) you lose it all. I'd generaelly stick with MKV, or fragmented MP4 so you'd at least keep most of it

[dull pawn]

thank you very much

[warped ledge]

Use the Nivida Settings. Change it to P5/P6 and you’re good. https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[turbid bolt]

i know this may not be the correct chat to talk about this, but content creators that work with games means that gamers content creators receive a capture card?

sorry about the question

[warped ledge]

No, that’s something through a sponsor or partner depending on a contract. Most of use buy it.

[turbid bolt]

oh

[turbid bolt]

@warped ledge when the partnership program will start again?

[past basin]

They don't usually announce that in advance. They only closed last month for the last round, so it'll probably be a while.

[turbid bolt]

so let me see if i understand, will take a while to the partnership program be open again?

[warped ledge]

we don't know, only Elgato knows. Best way to get out there is go to Twitch-con, and maybe the Mods can get you in contact with one of the Staff via #contact-moderators and they can pass it along. no guarantees though, but you can always shoot your shot when they do open, or run something on Social Media. Also if you're not following Miguel on X, please do so, cause sometimes he gives tips on what they are looking for, format wise, and maybe you see something from him and team too.

[turbid bolt]

what do you mean by with one?

[warped ledge]

please read again, typo update.

[turbid bolt]

where the typo is? sorry i forget

[warped ledge]

please read my post once more. it should make sense now.

[turbid bolt]

ohhh, sorry it's because i have intellectual disability that makes me take a while to understand things that are very clear

[warped ledge]

no worries, if something doesn't make sense, I don't mind fixing it. just in case someone else has the same question. 🙂

[turbid bolt]

i thought that the typo update was another thing

I searched Miguel on X and i don't know what profile is

because appeared a lot of Miguel

[turbid bolt]

i wish i could go to Twitch Con, but i can't because i don't know how to show the id

and flights are expensive in my country

[warped ledge]

might want to see who Elgato follows. If the Staff is ok with me post his info, I will.

[warped ledge]

depending on where you're at, maybe there is one near by. as for the ID thing, I'm sure they can help you out.

[turbid bolt]

follows on X

[warped ledge]

yes

[turbid bolt]

My city don't have a id thing, because is not a city very know to events and stuff

[warped ledge]

there could be a major one near by.

[turbid bolt]

if i need to see the id thing i need to move to rotterdam ou san diego because the twitchcon happens there

[warped ledge]

typically it does.

well, I'm out gonna unwind before a stream. best of luck!

[turbid bolt]

all right

i hope that staff enter in contact with me and i can get a elgato hd60s

[warped ledge]

it doesn't work like that, but here's an idea... write down your pitch, maybe make a video, and hope for the best.

[turbid bolt]

all right

[warped ledge]

good luck!

[turbid bolt]

i honestly don't like asking for corporations give me their products, but if i make a video i hope that works

[warped ledge]

never know, but thisis Miguel's info. https://x.com/MLozada

Miguel Lozada (@MLozada) on X

@Elgato & @Corsair Partnerships ❤️ @1uzenda 👶🏻 @Teamolliesworld 🚘 @teslazada |🇵🇷Puerto Rican | Navy Vet | Other Socials Links & Email in Pin Tweet Below

X

[turbid bolt]

Thanks

[buoyant monolith]

Hello, I just got my elgato hd60x and I’m trying to stream off my ps5 to my pc and when I try to change my hdmi output to my ps5 the screen goes black and the signal on the 4k capture utility goes out then it comes back in but my monitor goes back to my desktop, I have HDCP off and all of my settings in the screen and video section are off. Could anybody help me is it my monitor because I have a scepter monitor but I’m getting a different one soon just not sure what to get?

[warped ledge]

can you post pics of your setup and configuration please.

[gleaming ravine]

I just got a Game Capture Neo. I hooked it up and I'm getting passthrough no problem, but OBS and the 4K Capture Utility isn't able to get a signal. My laptop doesn't have any native 3.0 ports, but I tried a USB-C to USB-C connection as well as hooking it to a 3.0 port on a USB-C Dock. The website says that C to C should work.

[dull pawn]

Muito obrigado vic 🙂

[past basin]

C to C will work as long as the speed is correct. Is it a USB 3.0 or faster USB-C port? You may have to check the manual for the laptop to confirm - though most USB-C ports are 3.0 or faster on a computer, not all are.

[winged lily]

Hello, someone can help me with elgato 60+?

[dusk wave]

hey im having trouble with hd60 s+ it was working perfectly last week i go to stream yesterday and it says this. could someone help? (have been using same cord)

[latent solstice]

I didnt think this through. I have a new case (HAVN HS 420gpu) that comes with its own vgpu mount. The thing is i didnt think about the mount at all. Not only can i not plug in my 4k60 pro into my pcie slot on my mb...i forgot that i would also have to mount the capture card vertically as well which isnt event possible. I like to share my ps5 and switch gameplay on discord so to my knowledge i cant just plug those other systems straight into a monitor as i would have no audio and no way to share that screen on discord. what can be done?

[carmine surge]

Hey All, I am trying to figure out how to use the Elgato Stream Deck Pedal as a Push-To-Talk in the game Delta Force. I have tried everything from my knowledge. I have tried the default Hotkey and also Super Macro's Sticky Keystroke and Keystroke PTT but I cant seem to figure it out in Delta Force. Would anyone be able to help me out?

[gleaming ravine]

• USB-C connector × 2
– Power input up to 20 V and 5 A
– Power output up to 5 V and 3 A
– USB data transfer rate up to 10 Gbps for USB 3.2 Gen 2
– DisplayPort 1.4. Supports maximum output resolution of 5120 × 3200, at 60 Hz frame
rate and color depth of 24 bpp (bits per pixel).

[lone crypt]

Did you do what it says? Reseat the connectors.
Cable can break over time, especially if they have tight bends. Of reconnecting it works it might be usb selective suspend, or fast boot causing the usb ports to turn off or revert to a slower speed.

[lone crypt]

If you don’t have room for a pcie capture card get a USB capture card.

[lone crypt]

#stream-deck

[dusk wave]

yes i have done what it says

[lyric tartan]

hi

[carmine surge]

@lone crypt are you saying I need to move the conversation to that thread?

[dusk wave]

still doesn;t work

[delicate skiff]

why would elgato show up as multimedia and be a removable device as in safe to eject

[past basin]

Because the sound interface for the card to capture audio is a multimedia interface.

[gleaming ravine]

That should work, right?

[delicate skiff]

I have never seen it before on my computer so why is this showing up now

[vocal kestrel]

Hello guys Im a console player. Im currently looking for ways to improve my audio quality with the elgato hd60s does anyone have any tips?

[past basin]

Best guess, windows updates changed something on you.

[past basin]

That depends a lot on what audio problem you're having that you need to fix? what sort of quality issues are you having?

[vocal kestrel]

Game audio balance to include game voice & foot steps

I use a40 with mix amp

[past basin]

Using the stream port from the a40 to the line in on the HD60 S? Make sure you don't have spatial sound or 5.1 or something on - HD60 S is a stereo card. It should genreally hear anything the mix amp does though

[bitter fulcrum]

I just bought a the neo capture card but when I load into a game on my xbox one it is VERY dark. home screen is fine, but in game its like someone turned a light off. I have not done anything to the settings. Could anyone help?

[warped ledge]

what app are you using to capture?

[bitter fulcrum]

I ended up calling elgato and got it situated. Had to do with some HDR setting automatically getting applied when it shouldnt have.

[heady gyro]

@warped ledge hello

anyone here? Just wanted to ask if OBS for capturing clips on a PC is worth it, i originally bought it for my PS

[vocal kestrel]

Should’ve mentioned this at the beginning Im currently using a40 with mix amp & a hdmi audio splitter for optical audio. when it comes to my mix amp I play with the star symbol on because the game that I play does not support surround sound. When it comes to setting this up should I get rid of the hdmi splitter & utilize the capture card or should I use both

[warped ledge]

it can be depending on the moment you've captured. Even Twitch can do this, and allow formatting for vertical.

[heady gyro]

I'm sorry Vic I legit typed what I was thinking. I have an el gato, should I be clipping with that over OBS even if I have a PC?

[warped ledge]

maybe I'm isunderstanding clipping, do you mean to create a gameplay clip or something else?

[heady gyro]

yeah like to clip while gaming

is it worth it to use ElGato for PC over OBS for clipping?

[warped ledge]

yeah, I mean record the gameplay, and then make clips of the moents you want. a free editor is DaVinci Resolve.

[heady gyro]

Thank you, is there any difference in recording with ElGato devices over OBS on PC

[warped ledge]

not really, but what GPU do you have?

[heady gyro]

erm, i have a 4070 TI Super

[warped ledge]

for recording follow this guide https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[heady gyro]

tysm vic for your patience @warped ledge

[warped ledge]

you're welcome, and no worries, I'm always happy to help.

[heady gyro]

Do you reccomend i sell my Elgato device since my PC can handle the recording etc? i just would hate for it to sit here with no use. I'm sure someone could use it, if i did not need it. @warped ledge

I have the newer one

[warped ledge]

well, are you running a dual PC setup, or a single pc and capturing console?

[heady gyro]

I have a single PC Set up, i do also have another PC, but i am newer in the dual PC set up space.

I don't even have the El Gato set up because i've been using OBS

[warped ledge]

the capture card can come in very handy for a dual, and you have 1 dedicated streaming/recoridng pc and 1 gaming. less taxing on the gpu.

[heady gyro]

So it is possible to capture the contents on my main PC from my 2nd (streaming) pc? 😮 wowww how would that work

[warped ledge]

thisis pretty much the same for most cards, but the software part for audio, if you have wave link use that, if not sound capture. https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

Sound Capture is installed with the Legacy software https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[heady gyro]

thank a bunch @warped ledge

[warped ledge]

you're welcome!

[warped ledge]

also if screen tearing is an issue chnage the EDID to Display or Internal.

[warped ledge]

one more thing if you're using wave link https://help.elgato.com/hc/en-us/articles/360045679072-Wave-Link-Dual-PC-Streaming-Send-Sound-to-a-Streaming-PC-from-the-Gaming-PC

[hollow mason]

Hello! im using the Elgato HD60 X and i am wondering if anyone knows how to get my audio from the gaming PC (Mic - Discord - Game - Etc.) to my streaming PC? i am not getting any audio from the gaming pc to the 4K capture utility or streamlabs on the streaming pc. Any help is greatly appreciated! thanks!

[patent talon]

I am using the HD60s+ and its connected from my PS5 to my PC. I was using it no problem a few weeks ago but now I keep getting the flashing red lights on the card like the signal isn't working. I just treid connecting it to my Switch and that works on problem it seems to be just my PS5 thats the issue. Anyone have any ideas what could have happened?

[rain obsidian]

Hello. My HD60S+ says theres a USB connection error.

It's weird cause it was working fine yesterday.

[faint bridge]

i have the HD60S connected. When I dont have OBS open, I can see my game. As soon as I open my game screen goes black

[past basin]

Are you also listening onthe gaming PC? If so you'll need a mixer or some kind (software or hardware) to split the audio to go to two places at once. It'll need to have a copy split to HDMI for the capture card to pick it up.

[past basin]

Double check that HDCP is still off on the PS5. It's been known to occasionally get turned back on by updates. Beyond that start by disabling HDR, VRR, and 120Hz mode to see if any of those are causing issues, as HD60 S+ is an older card and doesn't support any of that except HDR (which only works in YUV420 mode so you'd have to turn down the 4K Data Transfer rate on the PS5)

[past basin]

Make sure you plugged it in the right port - It needs a USB 3.0 port (and cable) to work. Disconnect and reconnect, make sure the cable you're using is also rated for 5Gbps or faster in case you accidentally mixed it up.

[past basin]

Does it do the same thing if you use it with 4K Capture Utility instead? That sort of issue is usually an EDID problem when the capture card kicks in through. HD60 S is an older card and doesn't have adjustable EDIDs so your best bet is disabling HDR, 120Hz mode and VRR on your console. Possibly set it to 1080p manually as well - you didn't mention what you're capturing with it.

[winged lily]

Hello , I have a problem with the HD60+, the audio transmitted from the gaming PC to the streaming one is perfect, but I can't listen to the one from the gaming PC..

[lone crypt]

Tell us about how you’re hooked up and what you’ve done to get the sound to the capture card.

[winged lily]

I simply connected via HDMI, giving the output for the Elgato as the output from the gaming PC... so you can hear it in that streaming, but how can I hear the gaming PC when I play?

[lone crypt]

Ah, right so you’ve just directed the sound to be sent to the capture card.
Instead, direct the game computer to send sound to your speakers or headphones that you want to listen on.
Then in the sound devices control panel, open the properties of the device you selected, and on the listen tab, set “listen to this device on” and set the capture card as the destination.
This copies the sound from your speakers to the capture card so it’s heard in both places.
There will be some latency now so you will want to measure and compensate for that with OBS audio sync offset in the advanced audio properties panel.

[lone crypt]

That’s the way to do it without some kind of mixer like wave link.

[winged lily]

I have one mixer, maono g1 neo..i can try

[lone crypt]

If you’re just capturing game audio there’s probably no need to mess with any mixer.
But if you want to combine anything else into the audio being sent to the capture card, a mixer is the only good way to control the levels.

[rain obsidian]

Interesting. It’s worked a few days ago with this pc. I just stream o. PS5 and switch.

Also it’s the cord that came with the HD60S+

[lone crypt]

The usb port could have been changed by the system. Unplugging and replugging will usually resolve that if it’s the case. Look up usb selective suspend as a possible cause, or fast boot as another possibility.
Or if another device was added to a usb port that is shared with this one, it could now be starved for power.

[rain obsidian]

I don't know how to do any of that.

[lone crypt]

Google your friend.

[rain obsidian]

I don’t know what to google for this thing

[lone crypt]

Check if unplugging and replugging the usb fixes it.
And check if removing other usb devices fixes it.

If it does. Google usb selective suspend to learn how to disable it. And google fast boot to learn how to disable it.

[rain obsidian]

I mean I’ve been unplugging it and replugging it

I have no clue how to get to this power options menu

[past basin]

Try using USB Tree Veiwer to confirm what's wrong (https://www.uwe-sieber.de/usbtreeview_e.html ). It'll give you a summary section like this where you'll have three speeds. That'll help narrow down the issue. They all need to be SuperSpeed or faster. Device should always be SuperSpeed. Port may also refer to a superspeed companion port - if it is Hi Speed and doesn't mention a companion port there's an issue with the PC port. Usual culprit is connection which indicates a cable problem, dirty connection, or things are passing through some sort of hub or adapter that are slowing things down

[rain obsidian]

This is what I see

[past basin]

Expand that list in the top - odds are your card is under that. The first USB Root Hub isn't showing what's connecte to it

[past basin]

The capture card is supposed to be connected right now, correct? Does it show up anywhere else, like under the USB 2.0 hub or anything? If not I'd assume you've got a cable failure. They don't last forever, especially if they're bent more moved a lot (or sometimes stored with really sharp bends in them). It's possible for a cable to fail in a way that it still gives power but not a data link.
I'd swap out that cable with a replacement USB 3.0 (or faster) one - 5 Gbps+
Beyond that check the ports for dirt or damage.

[rain obsidian]

I did't realize it needed to be connected

[past basin]

ah. Yeah, we're trying to narrow down where the USB connection error is coming from

[rain obsidian]

Port 3 is connected to it

[past basin]

What shows up in the app after you connected the card?

[rain obsidian]

Same as this but port 3 has the capture card next to it

[past basin]

When you click the card, what does the summary on the right say?

We

we're looking for the highlighted part like in my own image

[rain obsidian]

Port maximum Speed : High-Speed (Companion Port 2-24 is doing the SuperSpeed)
Device maximum Speed : SuperSpeed
Device Connection Speed : High-Speed

[past basin]

Yeah, that's a connection issue. Either you have a cable that's not the right speed or is starting to fail, or you're passing it through a hub or adapter or something.

Assuming you're connected right to the PC and not going through any kind of adapter or hub, check for signs of damage. Next step is to replace the cable. It has to be a USB 3.0 or faster cable (5 Gbps+)

[rain obsidian]

Weird cause this is the cable that came with the capture card

[past basin]

Yes, but as I said, they don't last forver. Especially if they get moved a lot, have sharp bends, etc. If the cable is in the early stages of failing you may see speed loss before things fail entirely.
Look for replacements with the same Blue insert you see on the USB-A end of that cable

Also check for dirt, corrorsion, etc in the ports as that can slow it down too

[rain obsidian]

Ok

[hollow mason]

okay so i know what to do for my sound now, so thanks for that, but im having another issue. i have a 2560 x 1440 resolution monitor with a 240 hz refresh rate. When i plug in my HD60x i cannot go past 144 hz on that monitor (for my gaming PC) and it says 1440p 144 not supported on the 4K Capture util on the streaming PC. once i go lower than 144hz it shows up, but i would like to have the 240 hz on my gaming PC. Everything seems to be up to date but idk what the issue is

i guess my question is, do i HAVE to play at 120hz? or is there a fix?

[haughty coral]

Hello everyone, hope you're all doing good today.

I'm having a problem with my brand new HD60X capture card and the Wave Link software. When I route the game audio through to wavelink directly from my HD60X capture card, there is an audible delay. I have been testing this by playing the sound output through the capture card through one pair of speakers, and the sound of the Nintendo Switch audio i am capturing directly. There is a definite audio delay - and I was wondering how I would fix that?

[past basin]

Use the cloned capture method. Plug the capture card into HDMI on the gaming PC, plug the monitor in as normal to the GPU as well. Then clone them in Windows on the gaming PC, and the GPU can sort out the different refresh rates. 120 or 240 would be preferred for 60 capture though to prevent risk of tearing.

[past basin]

Delay compared to what - captured video, or video on a monitor in passthrough/HDMI Out?

[haughty coral]

Delay compared to HDMI audio out to a monitor's built in speakers.

[past basin]

That's normal - there's slight delay on the card due to processing the HDMI video. The audio gets hit with the same delay. So something like 30ms usually.
Audio processing on the PC increases this - and if you monitor your audio on speakers that aren't connected to a Wave device (eg wireless headset, audio interface) you get additional latency in Wave Link on top of that from passing it back to Windows Audio (and if you're using an USB audio interface or wireless headset add another 20-30ms for transmission)

Generally best bet would be something like a wired headset and chat link to listen to the console live, or something similar with a mixamp

[haughty coral]

I can understand that there exists some audio delay when processing through HDMI. However the audio delay is around a full second apart. Im using a pair of headphones plugged into my Wave 3 microphone which doesn't add delay. This means that the stream hears delay on audio compared to the gameplay they are seeing on the screen

Is there anything I can do to lessen this?

[past basin]

A full second? Are you using OBS ot StreamLabs? If so mute the card and add it again as an Audio input capture

[haughty coral]

I am usjng OBS, and yeah. I am using that method currently but I would like to use and manage all audio through wavelink, otherwise I have no way to listen to the audio.

[past basin]

Oh right, not the Directshow issue since you're running it thorugh Wave Link. That's still excessive. Might be a better asking in #wave-audio - there's some delay but I'd expect at most like a tenth of a second, not anything near a full one from what I recall

[haughty coral]

Thank you, I have asked in there.

[chilly abyss]

Hello, trying to set up my new capture card the 4k x

Streamlabs isn’t picking up any game audio whatsoever

Can I get some help please

[past basin]

What are you trying to capture with the card? console? second PC?

[chilly abyss]

Xbox series X

I’ve been trying for two hours watching a bunch of videos and nothing seems to work

[past basin]

Is there a headset attached to the Xbox?

[chilly abyss]

Yes

Astro A50 wireless

[past basin]

The instant a headset is attached most consoles automatically mute HDMI audio.
Xbox has a partial workaround - you'll be able to cpature Game Audio and Xbox Party Chat, but not in game chats like proximity or lobby.
To do so you need to go into the Xbox sound settings and remove the option that mutes speakers when a headset is attached, and set the Party Chat option to Headset & Speakers.

https://imgur.com/a/Jmj9YhA

[chilly abyss]

I’ve done that

[past basin]

Card is still in HDMI Audio mode in 4K Capture Utility?

[chilly abyss]

How do I check that

Yes HDMI audio

[past basin]

In 4K Capture Utility, it'll be in settings, under the device tab

Okay next thing is make sure Windows didn't mute the card. Press Windows Key + R and type mmsys.cpl and press ok. Go to the recording tab, find the card, check the properties for it. On the levels tab make sure it's not muted or turned down.

[chilly abyss]

So I want it on HDMI audio correct

[past basin]

In this case yes

Analog uses the line in jack on the front of the card instead

So you'd use that if you had a chat link or something

[chilly abyss]

Okay so this is what I’m at

Recording in sound setting

I see elgato 4k x

It is set to default device

[past basin]

Doesn't need to be default. But when you click on it there's a properties button in the bottom right

[chilly abyss]

Okay clicked that

[past basin]

Check the levels tab, make sure it's turned up and not muted

[chilly abyss]

It’s turned up to 100

[past basin]

If you see any mention of audio enchancements turn those off

And the mute button isn't clicked?

[chilly abyss]

Correct

I just bought this thing and plugged it in

And it’s just not working

Like the video is coming u0

Up on Streamlabs

No audio tho

[past basin]

On the advanced tab turn off the option that allows applications to take exclusive control of the card.
Then reboot.

You may also need to check in Windows Privacy Settings under the mic section to make sure both apps and desktop apps are allowed mic access (as this can block other audio things too like the capture card's audio interface)

[chilly abyss]

Restarting PC rn

Am I able to just get in a call and screen share w u?

PC is restarted

[past basin]

Am back and forth on errands at the moment so I can't hop on a call

[chilly abyss]

That seemed to work

The unchecking thing

[past basin]

Okay, odds are there's just some other audio softwre somewhere that was hooking the card

[chilly abyss]

Beautiful thank you

Nope audio is lagging again @past basin

Audio is lagging on Streamlabs

Just cutting in for a millisecond and going out

[past basin]

Is the Xbox set to Stereo Uncompressed for the audio format?

[chilly abyss]

Yes

[past basin]

The speaker one specifically

[chilly abyss]

Yes

This is so damn annoying

[past basin]

Does the audio work if you try 4K Capture Uility instead? need to narrow down if this is just an app config issue or not

[chilly abyss]

It worked for a second then stopped

[past basin]

In both apps?

[chilly abyss]

Yes

Not working again

This is ridiculous

[past basin]

Go to Windows Settings, then System > Sound and find the capture card. Click the card, make sure if it mentions anything about Windows Audio Enhancements it's turned off

The fact it's working for a second implies configuration conflict of some kind

[chilly abyss]

Don’t know how to do this

[past basin]

Press Start, type setttings

Load it up, then click system and then soudn

[chilly abyss]

Did that

[past basin]

Mine doesn't list the audio enhancements but if you have any, turn them off

Sometimes third party apps including ones that came with the PC or your motherboard can includin audio software that installs enchancements. Noise cancellation ones in particular may be on which interfere with capturing game audio (especially ig you can still hear voices in a game)

[faint bridge]

how do i fix delayed audio on my ps5

with the el gato/obs

[past basin]

Depends on how much delay you're seeing. If you're seeing greater than a second or drifting delay one of the first things to try is to mute the capture card and add the audio from it again as an audio input capture, as pulling the audio through the video feed sometimes has quirks in OBS

[midnight lantern]

Does anyone here have the hd60 x capture card and also a go xlr that could help me?

[hollow mason]

I’m using the Elgato 4k X, I am using a dual PC setup. My 4k capture utility is VERY stuttery, for some reason it is not smooth like my monitor. Is there a setting for this?

[hollow mason]

The USB C port on my streaming laptop doesn’t turn on my Elgato 4k X - if I get a USB C to USB A 3.1 adapter and plug it into the USB 3.1 port, would it work do you think?

[past basin]

As long as the adapter is 10 Gbps to allow full speed for the 4K X that'll work fine. A USB-C to C cable works too

Is the stutter in your preview too or just the recordings? What resolution are you capturing and what are you capturing from?

[hollow mason]

It’s on my preview, and I believe im capturing at 1440 p 100hz. I’ve even lowered it but still consistently stutters 🤔

[hollow mason]

Also the USB C port on my streaming laptop won’t turn the Elgato on, that’s why I’m getting the adapter

[past basin]

Ah- that's unusual. Definitely worth a shot - does it at least power on with the same cable if you plug in into the gaminc PC to confirm the cable is good? But yes, adapter should be a fine workaround if that's the case, just make sure to get at least 5 Gbps speed, and preferably 10 to use all the features of 4K X. Good luck!

[hollow mason]

I haven’t tried that but definitely will!! Thanks so much, I’ve bought a 10gbps High data transfer adapter! If I have any issues I’ll come back! Thanks again!

[pseudo cipher]

Hey I am in need of some help, I was trying to hookup my elgato so I could use it on OBS, while doing that I ran into some problems. I ended up talking to someone in the obs discord and he said it was a hardware or driver issue. I was trying to install an elgato driver on my computer and for whatever reason that just never worked? I am pretty new to this but that is the gist of it I believe, if anyone is willing to help that would be greatly appreciated!

To elaborate a little bit more I installed the driver and when I look for it to run it all I found was the installer thing and it just prompted me to reinstall it

[lone crypt]

What product are you using.
I believe only the pcie capture cards need a driver, but if that was needed, that’s all it is. Install a driver and then the card will work. Just add a video capture source to OBS.

[past basin]

I just dug up your thread over there. That's a Game Capture HD, it requires either the driver which they had you download or the app also called Game Capture HD - first thing to do here, since the card isn'tw orking in OSB is try the other app - this will tell you if it's hardware or software issues - you can grab it here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

I've notice OBS having issues with the older cards in the last version, so if that works try an older version of OBS like 29 or 30

[tidal crystal]

Hello everyone. I'm using the HD60X and HD60S+ to connect to an iPad Pro M1, and there are irregular black screens (with a "no signal" prompt), and then it returns to normal after a few seconds. I'm wondering if anyone else has the same issue? And how can I solve it?

But my iPad Pro 2018 works perfectly fine.

[unkempt olive]

Hello, I need help because I don't understand the problem, I have the Elgato 4K Pro, which is connected to my computer via PCIe except that I have a problem that I don't understand, when I turn on my playstation 5 and I change the output of my screen I see my PlayStation 5 menu clearly, when I launch the game Dying Light 2 I see the menu clearly however when I launch my game in campaign, I lose the HDMI signal on my screen even though I can see my game on the Elgato 4K Capture Utility app. Does anyone have a solution please, it’s really annoying ! The card worked fine before...

Ok I found the solution, my 120 hz mode obviously doesn't work however I have a 2k 165 hz screen I had to deactivate the option in the settings of the 120 hz playstation

[past basin]

Try using 4K Capture Utility and set the EDID mode in the settings to Display to see if that clears it up. Aside from that you should also check the manual for the monitor to make sure it offers 120Hz over HDMI - it's pretty likely, but some have high refresh rate support only on DisplayPort.

[balmy matrix]

Hey guys how do I enable HDR on the elgato 4K X capture card? I'm using the elgato 4k capture utility program but I don't see it there. I have a dual PC setup. So my gaming PC monitor won't turn on because the HDR is turned on windows 11.

[past basin]

It's in the settings under the recording tab, if you want to record in HDR

That said the card will pass it through if you're recording in HDR or not. If the monitor isn't turning on, and it supports HDR, try changing the EDID input mode in the settings under device to Display

Otherwise Windows 11 should auto revert the setup to SDR if the monitor doesn't support HDR - it actuaally checks for htat

[tranquil lynx]

My HD60s has an audio delay when I'm on nintendo switch. anyone know how to fix it?

[balmy matrix]

ok i'll try that

but i keep encountering another problem. On Obs my 4k x capture keeps freezing so when i'm watching something or doing something on my gaming PC audio cuts. I don't know why this keeps happening with the capture card.

[feral ocean]

anyone able to help me? Im streaming cod from my ps5 to my pc through my elgato cap card but I cant find where to have the game sound come through on my stream. Ive also heard there is a way to use pc audio while on my ps5. thanks in advance

I have the HD60X

[lone crypt]

Audio will come over the hdmi, unless you have a headset connected to the ps5, in which case the console mutes the hdmi audio. The solution if you want to use a headset is to get a chat link cable to split the analog headset audio and send it to the capture card. (You capture card model needs an analog audio input for this to work)
There is not a way for audio from the computer to pass to the console.

Er, I should say, not a way I know about. I know the console can use usb mics, but that won’t work with a capture card, and I don’t see how that could interface with a pc anyway.

[feral ocean]

I got it figured out ! thank you for the response!

[fallow thorn]

Hey, my capture card is only showing green when i check the 4k capture app, do i need to plug it into a diffrent pcie slot?

[past basin]

Check how many lanes are available on each PCIe slot - this usually requires checking the manual on modern motherboards since some have bigger slots than they're wired for, and some split lanes when you install things in certain m.2 slots and such.
Also try dropping the resolution you're working with to 1080p or lower - if the card is getting x1 lanes it may show up video under 1080p at 60Hz or less, but start failing around that point.

[fading latch]

great news after months of not getting elgato HD60 to work on my old laptop i got it back online after i reset it and sadly it still didn't work but after looking at windows update and seeing an option to update elgato from there it works! Elgato HD60 and Game Capture HD is back up again! WHOOO! i can record my new laptop with my old one 😄 So happi

this is what i downloaded and got it working again

[turbid bolt]

guys, it's okay to use a ps5 on splitter and connect the splitter on the hd60s? i don't have a ps5 or hd60s, i'm just asking

[past basin]

It's not recommended because they can mess with EDID stuff and cause other issues.
Why are you looking to add a splitter? the HD60 S has a HDMI OUT for passthrough that basically works like a splitter

[turbid bolt]

EDID?

[turbid bolt]

to record the ps5 setup screen without connecting to the tv and then connecting to the capture card

[turbid bolt]

What is EDID? @past basin

[past basin]

EDID is basically the list of display modes the display (or capture card) supports that gets sent to the console

In this case if you have two device hooked up the PS5 can get two lists where it expects one

[turbid bolt]

so the EDID is like two monitors on a pc, am i right?

[past basin]

I'm not sure I'm understanding that - you don't have to hook up the HDMI OUT to a TV if you don't want to? If you're worried about disabling HDCP boot the PS5 into safe mode

[turbid bolt]

What i'm saying is that i don't want to plug the ps5 on a tv just to record the setup screen and i want to plug directly on a capture card without worring about hdcp

[past basin]

It's just the data the screen and capture card send to the PS5. Normally the capture card tries to merge the two into one list to prevent issues, so the PS5 gets a list of modes onlyl supported by the monitor/TV and the capture card, so you don't risk one of them not working

[past basin]

Jsut turn the HDCP off and you don't need to worry about it. If you're looking to bypass it, we've been asked not to talk about that stuff here by the admins.

[turbid bolt]

i have another question

[turbid bolt]

but how i'm gonna record the setup screen using a elgato hd60s

[past basin]

What do you mean by setup screen?

Like the initial out of box setup?

[turbid bolt]

the screen that shows up when you turn on your ps5 by the first time

[past basin]

IF so boot it to safe mode first and see if it'll let you disable HDCP that way without the setup being done

https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/

[turbid bolt]

oh, i will use this when i finally get my ps5