#android-questions
1 messages · Page 53 of 1
Once again, this is not the best place to complain. If you have any constructive feedback, feel free to put it in #live-feedback 
Now players are more aggressive with the honking.. If u dont follow them they will kept following you and kept honking rapidly.. I just went back from praire 2 player door. That never happened to me before only now..
Got it jesicc0
Will go to the right channel
It still not working
Submit a bug report then.@left wraith 🙂
Okay
Anyone else getting framerate issues after the update?
Very stuttery for me now, used to be a steady 60
Very stuttery for me now, used to be a steady 60
I'm uptading the game, when it's done I'll see if it stutters to me too
Quick survey, how is your gaming experience with the listed smartphone:
SS Galaxy A71
SS Galaxy Note10
SS Galaxy S10/lite/X
It feels very laggy at home, but I feel some drops in other areas as well, trying out the forest right now
It feels very laggy at home, but I feel some drops in other areas as well, trying out the forest right now
I tried it
It's fine for me
Do you play at 60 fps by any chance? @full rose
That must be it then
Used to be silky smooth, now just feels like 30
I know I'm nit-picking but it's still a bummer
Try reebot the phone or if it's overheated to let it rest a while
@modest stratus have a Note10, have had zero issues w Sky on max graphics settings beyond occasional very minor visual glitches (things like sun appearing weirdly purple through clouds)
I'm on the OnePlus 6, never had issues, it's something with the update, maybe graphical enhancements they added
Any way to give feedback directly to staff?
Has anyone experienced the issue of loss of all text in the game? I just reported it as a bug. But wondering if anyone else had it?
yes sometimes
Yes, restarting solved it
restarting or going to a new zone can fix that
Yes, I know but it's annoying. Because it affects chat functionality too. So it cn create some communication issues. 😢
it doesn't really happen that often
Why is that? the game was more sociable.
ah, thanks
I want to recover my account but the chat with support icon is not appearing
Can anyone help
@high turtle You accessed that from the Sky app, right?
Try clicking on one of those items, like the first one, and see if there's a "Contact Us" button there
Hi! Is it prohibited to download sky via APK app?
I want my friend to play this, but the google play store is not letting her to.
Yes, Calvaria. Downloading Sky from anywhere except Google Play or the iOS App Store is against our ToS
She have the minimum requirements to run the game.
Also, downloading with an APK can expose your device to malware, and eventually you can't play anymore anyways because of how the file downloads work for the live version
Try clicking on one of those items, like the first one, and see if there's a "Contact Us" button there
@wind mango I did , still Nothin
Thank you for asking, though 
Even devices that meet minimum specs might not be compatible.
@wind mango Thanks for answering! appreciate it 💜
@high turtle Sorry, I'm on an iOS device myself, so I can't go through the steps to give you better directions.
You said you didn't link your account to Google Play on your other device?
In order to recover an account, I believe it needs to be linked to Google Play and/or GameCenter.
Recovery code can't help?
My understanding is that it can help, but only if you had your old account linked.
Uh ok ༎ຶ‿༎ຶ
for android phones, does it mute the bgm if you listen to music through other apps? I'm playing music (from spotify) before launching sky but the background music is still playing
@burnt plaza everytime i play with my friend with note10.. we can't enter the battlefield from shipwreck.. it always crash i dunno why
chimmy, i don't think it mutes on android.
Android devices detect external audio differently from iOS devices, which is also why Android players don't have the headphones appear yet. We're looking into it!
@unborn kindle it's not muting
@burnt plaza everytime i play with my friend with note10.. we can't enter the battlefield from shipwreck.. it always crash i dunno why
jerix#1650 i havent tried it yet.. But the devs said they will fix it in the latest update. If u still experiencing it then it is still not fixed i guess.
I think android with 6GB ram is required
@wind mango in the future will there be an option to mute bgm and sfx? for instance if we only want to listen our instruments playing
Some android players have been reporting crashes in forest, wasteland and eden. it was in #known-issues 
they're working on it chimmy!
I think android with 6GB ram is required
@west wave i played on 4gb ram and 64gb storage. Plenty of space. Android.. Huawei Y9
@fast hearth how is the gameplay? Is it smooth?
@west wave yeah.. Same like my friend who plays on ios..
I'm not sure if that's something that's planned for the future or not! I would suggest leaving a post in our feedback or wishlist channel so we can pass the info on to the devs 
We have a lot of amazing Sky musicians, and I can see why having more control over bgm and sfx would be useful
they're working on it chimmy!
jessico#7721 i tot they said they will fixed it in this latest update.. I guess not yet... Maybe in the next update..my bad.. They said that is the one issue they haven't fixed yet..
roland, here's the known-issue post about it, if you'd like to see:
#known-issues message
oh, i was talking about the headphone feature haha
roland, here's the known-issue post about it, if you'd like to see:
#known-issues message
Stellify#0751
[LIVE- Update]
Level Crashes
Some Android players have reported that their game crashes while playing through Hidden Forest, Golden Wasteland, and Eye of Eden.
We want to acknowledge that we were unable to identify a fix before the cutoff for the upcoming 0.9.2 patch. We are still working on this issue, but it is proving to be a trickier fix than we originally anticipated.
We apologize for the inconvenience this is causing impacted players and appreciate your patience as we continue to work on a solution.
Some isn't like the new updates..
Some isn't like the new updates..
@west wave what are the some you're talking about?
@fast hearth some player
@night canyon it happened to several people to get stuck at 100
i think they reinstalled
is your game linked?
Is there a chance that this patch might improve game a little? I'm stuck at animation because of crashing and not sure if it's worth trying to get past it now.
What you create tho? And pass what? Your creation?
Ups, autocorrect, I'm crashing, not creating xD
is the new update size, like, 268MB or is that the whole app and it means i just have to reinstall again?
sorry im a little confused 
you shouldn't have to reinstall again
..?
i do, i still have many left lol
am i the only one experiencing this? the barrier in the isle of dawn temple was removed
the update size said it's 140mb only but why'd,,i got 268mb?
@fast hearth Nope, that's normal
They removed few barriers with this patch
It's in the patch notes
yes the barriers were removed on a few temples
okay thankies everyone
Settings - about phone - software information
It's probably 10 if you are up to date
@fast hearth
It's probably 10 if you are up to date
@gritty basin mine was 9 i guess km not up to date haha
Well different regions roll things out at different speeds lol glad you found it
Hi! Does Sky support gamepad?
You can read how to use your controller for sky here: https://thatgamecompany.helpshift.com/a/sky-children-of-the-light/?s=controls-navigation&f=can-i-use-a-controller-to-play-sky&l=en
How can I know if the gamepad I wanna buy is supported by Sky?
Uh, maybe I need to find one that has MFI certified.
Oh, I thought that controller was the same as gamepad. XD
Never mind.
Anyone ia still having trouble on playing the game getting 60fps or 30fps, make sure lock your GPU frequency at maximum speed
I Will give you the photo
Screenshot
The GPU initial frequency needed to be maxed
Is it safe? I guess it'll makes your device overheating faster.
Instead, I'd recommend people to undervoltage their device. Hahaha....
@fast hearthwhat app r u using to do that
I'm using EX Kernel Manager, you need root to accest it
I tested with the GPU on max clock speed no frame drops here and there.
But the game was a bit, unstable because there somepart of the map frame drop alot .
Hey, not sure if it's on ios too but there's a bug where I can't see other people when I honk?
that's intentional, pod!
i haven't encounter with that bug yet
ktjn pinned a message at #questions-and-help , take a read
i haven't encounter with that bug yet
@fast hearth it's not a bug!
is a glitch ?
like i said, it was intentional
Oh
The change to seeing players in the distance and not being able to follow strangers was due to player feedback about being griefed by strangers and poorly intentioned behavior. We're open to feedback (post it in #live-feedback) on the change of course and can take a closer look at its impact on a global scale.
- ktjn
haha, it's a good idea to send in something at #live-feedback , then
Have done
It's weird, the world felt full of life and now I just feel all alone in it
ever since the update that channel has been going bonkers 
Hi , anyone after update feel the game so lag?
i did experience a lot of game freezes on the transition from shipwreck to battlefield, but other than that the lag has been the same for me
Idk I feel like the game added a new graphics option to my device and now the second feel like the old third option and I got a new max. before 60 fps that looks a lot better and heat more my phone, not too much lag tho
I don't have skip button for cutscenes 😭 rip
Is the game trying to have more compatibility with more phones or if it's not compatible it can't be?
@fast hearth some cutscenes have skip button and some cutscene no, you could try send an screenshot to tell you that it should have or not
@nova topaz the second pinned msg is the answer to your question
@obtuse nebula thanks, I don't have them at all
well that's bad, you should try #bug-reports-android @fast hearth
@unkempt plank ...it's not a problem though. differences in update versions prevent friends from warping to each other. friends need to be on the same version to see each other in the same server.
besides, the new update will be forced on 18th if you haven't updated yet.
check the pins on this channel! there's lots of info there
@unkempt plank ...it's not a problem though. differences in update versions prevent friends from warping to each other. friends need to be on the same version to see each other in the same server.
@stuck girder darn thats too bad
Because you used to be able to teleport to a friend even though you dont have the same build number as them
really? that hasn't been the case with me. do you mean you used to see the warp prompt of your friend? something about older versions?
that usually occurs for between ios and android. you can actually still warp. that was a bug for android.
it wasn't actually real
happy to help!
hello guys ... you too the phone heats up to become an oven? (just a few minutes)
Hi y'all!Has anyone had issues with Fps ever since the update?
I have the exact dame issue
Hi, does anyone know how to fix an endless "Create account" in google Play Game? I've been creating an account but it doesn't let me create it
Even though it was completely fine before at 30fps boosted
hello guys ... you too the phone heats up to become an oven? (just a few minutes)
@west scroll I almost forgot ... I'm always in battery saving mode
am i the only one who experiences when forging a candle doesnt add up to the current amount of my candles
Hi y'all!Has anyone had issues with Fps ever since the update?
@nova pasture same here
Playing on default setting was fine
Now its just really laggy
Ya
And putting it higher might melt my hands tn
Lmao
anyone have the same problem here?
I messaged them on live feedback Lets see what happens
goose, are you connected to the internet and does your device have enough storage?
Is that a real update from Sky?
The last update wasnt supposed to be there and it messed up my game and i had to reinstall
@slender yacht yes i do
my phone CPU is upgraded /Overclock from Snapdragon 625 to 626
hmm, i'm not sure then. sorry. maybe someone more knowledgeable than i will be able to answer that question goose 
Totaly worthed
hi, is anyone having a problem with downloading valley, wasteland , vault and ||eden||? somehow i cant download it :'(
prarie and forest is fine tho
Hello there, i wanted to know if someone got the same issues than me, i play on a new android and i still lag with a performance of 4GO, when i started sky at android release, lag was not really here, but right now it's like permanent, and a lot, is it bound to the new features or something ? someone can help me with that ?
i might lag, but finally got past eden crashing on me and i can look at sky without crashing
I feel like the game added a new graphics option to my device and now the second feel like the old third option and I got a new max. before 60 fps that looks a lot better and heat more my phone, not too much lag tho
that's my case at least about the update
In game i'm at the lowest graphics and i still lag, i don't think it's the problem
it's the single game lagging this much on my device
It's an Android A51
@radiant warren check your storage
i have 2gb left is that still not enough :')
also for some reason i have no lag issues and instead it got smoother?? at least for me
I think 3 gb is recommended for the files to be able to unzip properly, but I'm not 100% sure
Lag here too, MI 9T PRO, it didn't happen before the update, now is lagging (not that much) at the 60 fps graphic mode.
yeah sky is very unique, you don't see many demanding videogame to smartphone in this lv and the optimization is the best that an indie studio can give @proper abyss
So it's a problem in game ? because of the optimization of the android release maybe ? @obtuse nebula
i mean, it's not from my phone then ?
I guess not if it start right after the app update
I would recommend you to read the pins and search for your model in this channel if Ktjn say something about it
Alright, i'll do it
👌
most probably is a play store problem
aight
try forcing the app to stop, deleting cache of the app, restart your internet connections and then trying again
restarting your phone
Sky says that my device isnt compatible now, it was compatible before.
My phone specifications:
12gb ram
android 10
snapdragon 855+
I can play it but cant update because of that
anyone know why? :(
dont even appear in playstore
Did you have it installed?
yep
Wait, so it disappeared from your phone and the store?
i can!
So you cant update the game?
nope if i go to google it says: uncompatible
Oof, now this is way out of my knowledge, maybe if ktjn comes in they can explain it to you
They're usually answering things here
is sky up on APK mirror? you could try that. nevermind.
Its against tos to use second hand methods to install the game and stuff
@shrewd kayak do you open the link on pins to see that? :0 wow
link of pins? what
@shrewd kayak btw what is your phone if you dont mind me asking
on the pinned msg sorry ayato
That might be an error on Google's side. There's some troubleshooting steps pinned here, Ayato. Try them 
@shrewd kayak oh my god, same here
this is weird now
But the updated didn't really change much of the game that it would be more heavy
Might be an error on Google's side. There's some troubleshooting steps pinned here that you could try if you haven't already ^^
idk whats happening
i mean they can drop support for specific phones in the google play store...but i don't know why they'd do that.
the specs you posted look more than capable
My device was compatible and now it's not when I tried to updateThere is a known issue with Google Play sometimes showing devices as not compatible when they really are. Give the following steps a shot:
-Force close all applications
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat steps for Google Play Games and Google Play Services
-Power your device completely down (do not hit the Restart button)
-Launch Google Play Store and try reinstalling/updating Sky
-If it still shows up incompatible, close the App Store again and wait a little while before checking back.We're still waiting to hear back from Google as to why this is happening for some devices, we have made no changes to compatible devices.
- Ktjn
a lot of Oppo phones a re going through a lot of differents problems
it's on 610mb now aaaaaaaa
Lmao, i bought this phone to play games
Games: Nope, not compatible xD
I thought it was a short 200mb update but sike now I can't use my data for hotspot
Wut
I got the update of 580 and got installed at the end
What means 580 update?
alright is this a note 10 lite kind of thing :')
580 mb
ah~ i get it, thanks!
screaming for that new way to grab my leg 
my phone specs quite impressive but the frame rate drops so often in sky can I get a F
@summer root mine drops as well when I'm using 60 fps
wanted an iPhone but I needed a new phone too soon
So I usually just use 30 boosted
I use low res just to play smoothly
whenever I go down valley at the start
my frame crashes for a while
I think it's probably because of the temperature of the phone
@obtuse nebula I'm surprised no one asked how to in questions and help yet
I want to buy iPhone now, because I can't update sky, but I just change a new not even two years😂I'm going to be crazy

ok my update stopped at 625 but t didn't shows anything else so I hope it really ends there
and I was wrong
bigger problems I guess, sometime when someone talk about grabbing legs most of the moths doesn't even know about that feature @hollow spindle
Headphones is not available for android?
Ahhhhh, I really hope that is a way to fix this problem
Tried what the pinned messages said but didnt work, hope it get fix soon
google is making some weird moves again
corona is making google drunk or something lmao
You know, sometimes you really can play Sky, but Google play store just show you that not compatible anymore
I really don't understand why it happens
I think is a problem with large updates, I remember the same thing happen to me at least 3 times with PUBG
idk but my phone is offended 
Why 30fps became 60fps on my Android phone? Is the graphic settings bugged? 60fps is too high even SD855 us bottlenecked.
idk if bottlenecked is the right term but nvm
I think is a problem with large updates, I remember the same thing happen to me at least 3 times with PUBG
@obtuse nebula what a tragic……but it fix?!
@dull mantle after a day and a half yes always got fixed
ameno ameno lantire
I would recommend you contacting support buut.. the wait time is like 7 days
@hollow spindle I just email them![]()
![]()


When you want to update the game for your android phone but you dont want to lose mushrooms
Yep. SD855 can't maintain 60fps on the new 60fps settings. Seems to me new graphical settings are enabled? Maybe anti aliasing?
@obtuse nebula nice, I hope this happen on Sky too……
When you want to update the game for your android phone but you dont want to lose mushrooms
@pastel sandal lol, my friend really like this, so I have to persuade her😂
@dull mantle Good luck 😏
ok it went to 700
those buddies are waiting for me 
@summer root after installing the game for the first time do you updated at least one time?
we were the Skykid rangers u.u
I got green earth cape... true green
gud
@dull mantle Good luck 😏
@pastel sandal she has too😂😂 we were in knowledge stage, we didn't into the rooms that needs 4people, because only 3 people at that time
And when I persuade her, I just suddenly realized that maybe it's not because that's no other people go to knowledge stage, it's because we didn't update😂
@dull mantle Lol you could be waiting for a long time 🤣
@pastel sandal I think it might be a very very long time😂
Mmmh I often see friends using older versions of the game and knowning that keeping the game updated is not mandatory ... I guessed you could be playing with out of date players
Mmmh I often see friends using older versions of the game and knowning that keeping the game updated is not mandatory ... I guessed you could be playing with out of date players
@pastel sandal yes……but you can't warped to the friends that already update![]()
![]()
I hope they can fix this soon, because I'm trying let my friend also play sky, and when her FINALLY are going to download sky, and then she told me that she can't find sky at Google play store of her phone
How? Lol
just cleared all google datas
data?
play services, play AR all
lol
Soo you won't be able to log in after that
@hollow spindle oh well, at least I can force my friend update, and I got force that can't play with them at the same time😂😂😂![]()
Try to update it now
yep, it works
Ok, if anyone else asks we have at least something
it says 580 mb ayato?
just cleared all google datas
@shrewd kayak congratulations!!!
thaaaanks
will you be able to log in then?
gud luck to everyone too
Probably yes, I mean we can ask them after it updates
thaaaanks
@shrewd kayak OH MY GOD!!! Here works too!!!!thank you!!!you save me💞💞thanks for sharing this news!!!!!
I was too excited, and got blamed by my mom😂😂😂
lmao 😂
I said "oh my god! It works!!"loudly😂😂😂
Such relief 😆
ikr😆😆😆
Im looking for some weak components in my phone
I got Android 9 and 4Gb RAM
Mali-T830 for GPU
should be the cpu or gpu
Nice email lol
Sorry, I'm too nervous

You can use that email yes, but you should delete that image
@hollow spindle how to delete?😂I'm sorry
Also save your recovery code somewhere, DONT POST IT HERE
Just hold your finger in the message
Just hold your finger in the message
@hollow spindle thanks for helping!!
I'm sorry for my stupid🤦♀️🤦♀️
well say spontaneous haha
😂😂😂
Hi just want ask question how can I transfer account to my other phone that is not google supported.
to an ios?
Nope still android
may i know, from what device to what
From a samsung phone to huawei phone
oh huawei
Is it possible or no 😞
if you can install the game from play store then yes I think
If you cant download the app from the play store then you are breaking tos
Just install google play from google and connect your email to it
then it should link
like: you can still download google play in huawei even it isnt google supported
Yes but when i tried to link it in google it says that my device is not google supported 😭 the only option that I think I can do is using self recovery using my Sky ID
i think so... i dont know any other way 😔
I currently play with my gplay a/c linked...if i erase the game data & start from scratch after Linkin same a/c will it replace the previous data linked to that a/c?
Thank you so much for answering
@fast hearth this right here.true
@tawdry sorrel
wow
@obtuse nebula mine is samsung s9 and still
Hi, @wind mango Jiu told me to ask you for help.
I reported a bug last week and I got no solution to my problem. The issue happened today a second time and I reported again. I asked in #questions-and-help for help and they sent me a link to contact TGC Support. I filled everything out but couldn't send the message or any video.
Ah oh so I should explain everything here to them! Ok
I'm having trouble updating the game
It keeps doing this
Updating beyond its limits.
I tried clearing its cache.
Restarting the phone
The game
Wifi
Still nothing..
erm, you have enough space for the update right?
clearing cache has seemed to work for everyone else
Just checking, that's the end of my knowledge though so hopefully someone more experienced will come by to help you
Probably a bug that only lasts a day, i hope..
@wind mango The problem: I collected the wax from the season candles but couldn’t forge the candle. Normally a red dot pops up and you need to press it to get your candle. No red dot appeared so I went home and the wax I collected disappeared. I went back to the season candles to recollect the wax but still no red dot appeared. I made a video and I hope I can send it here.
@night canyon sky 0.9.2 update is 580 mb actually
oh thanks guys
@night canyon sky 0.9.2 update is 580 mb actually
@obtuse nebula welp, too late, i reinstalled it
Even the sky community is affected in the year 2020
Did they increase the minimum sdk again ;-;
now it no longer supports my android tablet
Is there any way to swipe up fav friendlist?
Because one of them are so high..... I don't even notice until i search for my friend.
Yeah if you unlock friendship levels
@polar crypt check pinned messages, the devs haven’t removed any compatibility and this is a google play issue
So I can still play sky regularly but I just can't see Sky on Google play store?
check pins
Anyone having the same issue?
Is the 60 FPS issue fixed for Android?
I was away from the game for about 1 and half month so
i did notice my FPS dropped to about 15-25 in eden on my oneplus 6 after the update
most other places run fine still though
Is it the same as it was before 2 months ?
i'm not sure i understand the question
that's probably something with your device then
sky is a fairly graphically intensive game and considering how early it is in the game's lifespan and release on android it's not optimized for 60 FPS on all devices
check pins, there's a list of GPUs that are known to support 60 FPS somewhere in there
in pins
i can see you're viewing discord on the mobile app
swipe left to open the right sidebar
click the 📌
every channel in every server has a different set of pins
which are messages that moderators have specifically saved for easier access to view
K
Thanks
@fast hearth see I have Snapdragon 865
4gb RAM
But still no 60FPS?
@fast hearth
In the poll giveaway which candle pack is given??
IDK
I think unless they specify it as a seasonal candle pack, it's just regular candles. If that's what you're asking
mess around with your graphics settings
oh wait hang on
the snapdragon is the CPU
not GPU
Im trying to find a phone with sd 865, 4 gb ram and I can't find any
@snow swan please can you specify your phone?
@obtuse nebula try Pocophone F1 or F2
pocophone looks like a solid choice
it's about the same specs as my phone, the oneplus 6
which i can confirm runs 60 fps in most of sky
Well it not expensive and almost high end phone and im using right now.n
pocophone don't have sd 865
Well it 845.. that pretty good so far.
yeah but I wanna know a phone with sd 865, with 4 gb ram (so little) and can't run sky at 60 fps
Sd 865 .. with 4gb ram.. i think there is no phone that have kind of spec.. all sd865 only have 6gb / 8gb / 12gb
Sd865 is very latest spec.
yeah is he wrong over processor or ram?
Oh sory.. the way i speak kinda weird.
There no phone that have sd 865 with 4gb ram.
i would not recommend getting a phone with 4 GB of ram if you want it to last you a while
Yeah.
I know yeppies I'm waiting what is the real phone, that's what I'm saying
If u wan a gaming phone also with some multi task.. go for Blackshark or Rog
i have the oneplus 6 and it runs literally everything i throw at it
even dolphin emulator
Using emulators is against the Sky TOS, @fast hearth. Please don’t use or discuss emulators here.
so the 7 and 8 are more powerful than that
lol guys
the bot likes to yell at me any time i mention dolphin
I'm waiting for the answer of ASIF he said that he had a sd 865 and 4 gb of ram right? I'm waiting for what is the real phone
what kind of phone would have such a small amount of RAM if it had a snapdragon 865
that's what I'm asking myself
yeah ik ik 
Anyone's phone overheating after update?
I know yeppies for that I'm waiting for ASIF, what is hes real phone
Anyone's phone overheating after update?
@oak gyro my phone getting fireball

this update is overheating and low fps i my device, sd821 4 gb
my phone gets too hot to touch if i play sky for more than like 10 minutes at 60 FPS
so i just set it in a stand and use a controller
About the double heart event coming next week, the hearts you get from light friends also get doubled? 
that's been true both before and after the update
i have no idea why sky heats phones up like that so much
🤷♂️
@fast hearth each fragment of heart is gonna get doubled, each heart someone send you with 3 candle also get doubled
@obtuse nebula half light heart gives you a whole heart or you need a entire light heart to double it?
you need 60 fragment for a heart right now, you will 30 the week of the event @fast hearth
@obtuse nebula I see, thanks! 
is there a maximum limit for friends you can add?
no
thought only about 80ish friends can display in your friends constellations at a time, so you have more than that you need to refresh the constellation to find a friend sometimes
Hello! Today, after the new update, the game is no longer compatible with my phone and I cannot update it
check pins
Anyone having trouble entering this area
it probably crashed like 10 times...
I am unable to get there
and nothing helps... resetting deleting cash
it keeps crashing
😢
@urban wingit's been here for long times as I know. just try re-enter the game
idk how to solve this clearly yet 
How did you guys figure out you had to link your account to your email?
by looking in account settings
Cause I was never prompted to link it
Better link with ur Google account
And I Uninstalled after update and lost everything
I saw someone on reddit's post about losing their account since it was unlinked and i linked mine
the first thing i do in any game, no matter what platform, is to screw around with the settings as soon as i get access to them
it's a good habit to get into
Usually mobile games autosave
only some do
and the ones that do automatically link with google play give you a visual indicator that you're signed in
If u save the sky id. Try contact with support
@verbal fossil there’s a notification in settings to link your account with a flashing red dot and an animated wave under account
I know where it is now
I don't the post handy sorry
If you can dm me the reddit post that'll be nice
Oh
Ok
Np
I'm just trying to find any information on how to get it back
You can search the sky reddit though for account probably
or maybe top posts this month
APKs are against ToS right?
Man I hope they don't go ahead with this player icon decision. Wish I didn't update now
The more feedback they get from different players, the better they are able to evaluate what features are important to the community. So, leave that #live-feedback
remember the most valuable feedback is constructive, respectful, and personal (no speaking for others) 
@urban wing you can flying through the gate. Zeryl just give me advice yesterday and its work for me every single time.
I saw on the patch notes something about a screen showing the game's requirements. Is that ingame? if so, where do i find it?
Not that i need it tho, it's just that i searched through settings and couldn't find it
Y my character is not in middle of screen it happens after update sometimes it's on the left side 🤥 also when i call near by player there is no eye icon on that player even though tthe player is front of me
your character is not always in the middle of the screen, and the recent update removed the icons for unlit players in the area
Ohhhh😳 bt i feel like i didn't see my character left lr right it's middle for me always or it's just me ig 
it happens sometimes 
Ok kind sir thank you
1 update 10 bugs and more
@urban linden Uh... nope. The system requirements cannot be viewed in-game.
Hello, can anyone help me here?
i can't play sky anymore ever since the last patch
The app doesn't show up in the google playstore anymore
and when it does, it's usually this
Check the pins, if its not showing then your device isn't compatible. There's a few steps you can take in the pins to try and resolve that
okay thank you i'll try
Is anyone experiencing frame drop more often after the update? I didn't change the graphics setting. When I tab out and tab back in it seems to fix it temporarily
seems like some people are having that issue, but i haven't noticed anything on my end
Is anyone experiencing frame drop more often after the update? I didn't change the graphics setting. When I tab out and tab back in it seems to fix it temporarily
Nope
Gotcha, thanks
After the last update, the game disappeared from the store. The teleport does not work - "old version". I'm afraid to reinstall the app because the [Beta]Sky says "Your device isn't compatible with this version"
check the pins for a few ways to solve the compatibility issue
or scroll up and click that link i posted above

Is anyone experiencing frame drop more often after the update? I didn't change the graphics setting. When I tab out and tab back in it seems to fix it temporarily
@finite trail alot of devices have that sadly including me
i have frame drops in eden that i didn't have before the update
Thanks you! ( /^ω^)/ @gritty basin
all we can do is submit bug reports about that kind of stuff friends, and leave that feedback
If you do or don't like part of the update make sure to leave feedback. The more feedback they get from different players, the better they are able to evaluate what features are important to the community. So, leave that #live-feedback
@restive parcel did it work?
@gritty basin Yes, it worked

!er
The Eye of Eden resets once per week.
Next reset is on Sunday May 17 at 00:00 PDT (In 1 day 8 hours 6 minutes 14 seconds)
Just throwing this out there, but I've had zero performance issues since update, Xperia XZ3
There's the usual frame drops sometimes which also happened before the update, but not enough to bother me.
Is it just me or, did the new update not let me see other players when calling?
i mean when i tap myself
Yes, that's intentional with the new update
There's a message in the pins from Ktjn in #questions-and-help to explain why
also
If you do or don't like part of the update make sure to leave constructive feedback. The more feedback they get from different players, the better they are able to evaluate what features are important to the community. So, leave that #live-feedback
leave that feedback
ooh thanks
Is there any additional files that i can download outside the game instead of in-game? The downloading process for audio and levels from forest until eden is always changing from file to file.
nope downloading from outside game breaks tos
Oof too bad
Do you get an error message when trying to install the update? Or does it not let you update at all?
Android 9
0.9.1
Do you get any message saying why you can't update Ray?
The game shows me to update.
im Android 9 too
Yes, but when you try to update through the store, what happens?
Who should I send a message to?
@cedar sand @jolly hill What's the phone you guys have
If you can provide more information we can help
Yeah, nothing I can help with that one. sorry...
At what point does the update fail? Or does it not let you update at all?
well
Not compatible with my device
@fair delta no i can update. i just dont want to haha

where did u download the sky?
@jolly hill Oh lol Okay
i sent it in #questions-and-help, but ill send it here too:
There is a known issue with Google Play sometimes showing devices as not compatible when they really are. Give the following steps a shot:
-Force close all applications
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat steps for Google Play Games and Google Play Services
-Power your device completely down (do not hit the Restart button)
-Launch Google Play Store and try reinstalling/updating Sky
-If it still shows up incompatible, close the App Store again and wait a little while before checking back.We're still waiting to hear back from Google as to why this is happening for some devices, we have made no changes to compatible devices.
I didn't download it from Google to begin with.
Next time, please ask a question in only one channel to avoid confusion
Oh, that would be the problem then
You have to download the game from Google for it to work and update properly
Why not just use google?
If you don't download it from Google it's just gonna cause more problems, since it's an illegitimate copy of the game
And against TOS, so support won't be able to help you
And neither can we
You shouldn't be downloading apps independently in the first place. Android Phones weren't made with them in mind
We do not support Google download at the beginning here.
oof
I found it after I downloaded it somewhere else.
whwre are you from?
China
Google Play might not be the best, but it's a necessary tool to ensure quality and consistency
Did u nkt downoload ot from playstrore?
Ooof
China has their own version of the game, published by Netease
maybe thats the prob
But it's not on Android yet
yes!
You have to wait for Netease to release it and play that version
Lots of legal problems here we or TGC unfortunately cannot help
The game is published by Netease on iOS and they have a separate Chinese server Haji, but it's still developed by TGC
Android can't download sky from Netease.
Yeah, you have to wait for Netease to bring it to Android
That will take a long time.
Unfortunately so, but using illegitimate copies of the game is not allowed and it's gonna cause problems on your sky account, as well as could contain malware
AKA the only way you can get help if things don't work properly
Will it help if I delete sky and download it again in the Google Store?
I signed up for a Google account.
(Sucks. I know 😕)
@cedar sand Well... assuming there's no legal problems with using Google there... you can always try
But I don't live in China, so IDK
I'm a little worried about erasing my old record.
Can't you use the account recover code to get around that?
Hi, I've just downloaded the game on my New phone but I can't log in to my account
Pls help
click sign in
if the screen kinda dims and nothing seems to happen, tap the back button once and hopefully the sign in screen properly shows up
my brother's phone had a similar issue yesterday
...unfortunately it crashed after the isle of dawn cutscene but hey he was able to sign in I guess?
Please help, I don't see the star icon for ppl in the area anymore unless I'm aquatinted with them..... did the devs changed it or am I having a bug problem?
It's an intended change
click sign in
if the screen kinda dims and nothing seems to happen, tap the back button once and hopefully the sign in screen properly shows up
@fast hearth
I did but still same problem
I'm out of ideas then unfortunately
outside of reminding you to make sure you have the latest version of Google Play Games
I tried to contact the support ingame but they didn't respond
There's the recovery code but I don't know how to use it
https://play.google.com/store/apps/details?id=com.google.android.play.games
I know not all phones come with this preinstalled nowadays
Can't imagine why not though
Support will take some time to get back to you, but it's probably the only way to solve this issue
@Cobalt thx bro
Their response time is slow right now due to covid and android launch, and it should take around a week for them to reply
Can u make android more quality? It's looks only 720p i dont like it :(
Wait, wait, wait? If China has their own version why is that, i have a lot of Chinese friends. O maybe though, the game is from different publisher they can still access foreign servers?
Some people speak Chinese out of China, some use other methods
Hello do android users also get the headphone on their avatar or not?
!beatsbyelder
The headphones appear on your character when you play music or audio in another app while playing Sky. You can use them any time by putting on some tunes! (iOS only, until it's implemented for android)
music detection is different for android they've said
What do you mean?
If you're wondering about the cape, this traveling spirit doesn't offer one.
the wing count thats supposed to be at the top? 
does that even show up when youre looking at the spirit? i cant recall


It doesn’t show the wings for me either so I think it may be intentional
@gritty basin Different, but not hard. It's dang near a oneliner. So not sure what the hold up is.
unfortunately yes it's intentional
leave constructive feedback on it in #live-feedback
I think TGC might have more on their plate right now, things that are higher priority than getting a feature that does not affect gameplay into android.
@dusky ridge makes sense
@strong ravine Sorry to get back to you so late. We can't help with account issues like missing currency over Disccord, so I'd suggest opening a ticket from the in-game menu, by clicking on the gear icon ⚙️ in the top right corner of your screen, then clicking "Support", and then "Contact Us". We have a bit of a backlog going right now, but our CS team will answer you as soon as they can. If you've already done this, then don't open a second ticket because it can just cause confusion and make it take longer to help you and other players.
If you'd like to discuss your issue a bit more here on Discord, you're more than welcome to send a DM to ThatHelpBot.
When the game optimizes it's performance, this game runs just like Minecraft with RTX ON
Game keeps crashing whenever I enter Hidden forest, to be percise, in the first cloud stage, before entering the first gate. Any suggestion on how to pass this level? or maybe is there any shorcut to enter this stage? My device is HMD Global Nokia 5.1 Plus. 3gb ram 32gb rom.
pfft
Game keeps crashing whenever I enter Hidden forest, to be percise, in the first cloud stage, before entering the first gate. Any suggestion on how to pass this level? or maybe is there any shorcut to enter this stage? My device is HMD Global Nokia 5.1 Plus. 3gb ram 32gb rom.
@median granite your phone is out of RAM or isn't capable to handle sky
Bummer.
i want cheats for the multiplayer 🙏🏼🙏🏼
Are you sure you're in the right server?
I don't know why I'm here;-;))
I teleport for my friend but I'm still stuck here 3-4 times😭
@native vessel This is a server for the game called Sky: Children of the Light. Please remove your post and check our #rules
That's elder room, you're oob sandy
This is a known issue unfortunately, there are some troubleshooting in the pins!
Ohhh okieee Thank youu
There is a known issue with Google Play sometimes showing devices as not compatible when they really are. Give the following steps a shot:
-Force close all applications
-Pull down the notification bar on your Android device and hit the gear-shaped settings icon, or find “Settings” in the application tray.
-Navigate to Apps, or App Manager.
-Scroll down and find Google Play Store.
-Tap Clear Cache and Clear Data.
-Repeat steps for Google Play Games and Google Play Services
-Power your device completely down (do not hit the Restart button)
-Launch Google Play Store and try reinstalling/updating Sky
-If it still shows up incompatible, close the App Store again and wait a little while before checking back.We're still waiting to hear back from Google as to why this is happening for some devices, we have made no changes to compatible devices.
Anyone noticed a significant drop in perdormance after this last update?
Just bought a brand new android device and cannot download the Sky app because of this incompatibility.
@royal remnant what device?
Lenovo E10. Please don’t tell me that it won’t play the game.
i ran the specs
...i have bad news for you
is there a work around with apk?
nope
Great
any time you see "4 GB RAM" or less on anything, run
http://www.antutu.com/en/ranking/rank1.htm
for future reference
it's a list of the most powerful android devices that's updated monthly
Thanks muchly!
feel free to ping me if you want me to check out the specs of anything you find in the future 👌
Will do
The new update has super nice graphics. super hot. hot in the true sense 😋
@median granite I had the same issue with forest, and i think if i still fly the intented route it'll still crash for me.
So, what i did is fly towards the right side (||flying towards the wing upgrade that's on the tree||), and for some reason 90% of the times that avoids me crashing in the cloud part.
The problem is that, you'll encounter a lot more of possible crashing places after that.
If after that you find you can't go thru, i can guide you thru, i'm actually hella stubborn and tried and tried to figure out a way to get thru and managed to actually get to Eden after lots and lots of crashing.
Anyone noticed a significant drop in perdormance after this last update?
@fast hearth yes, overheat much faster than before
I find that weird, the update was the reason i was able to get to Eden tho.
I saw an improvement overall.
I prolly have one of the weakest phone to be playing tbh, lol.
Most crashes are rendering issues.
Yes, either not enough memory or just simply not powerful enough
There's certain camera angles that i can't get because as soon as my GPU tries to render them, it's an instant crash.
What is your phone?
Yeah, i basically studied all the maps and discovered what lags me and what doesn't.
That's pretty impressive
That's impressive
Could be useful, you can list it on an essay and send it to the devs for improvements
I think Mirian posted something about that earlier.
@blazing kelp check the pins
check the pins there is steps to fix that
Swipe right
if you are on desktop it's the literal pushpin
Android 
@fair marsh That's what I cannot do unfortunately. As soon as I start jumping to the hole of clouds, the game tortures my phone. It lags a lot. Because of that, I've never made it to the wing upgrade that you said earlier.
¿So you crash before turning left?
@median granite your gpu can't handle the clouds
I crash when I jump.
That's weird, his phone seems to have a better CPU/GPU than mine.
well, probably seconds after i jump
What?
But It can handle isle clouds tho.
Sorry, I'm not used using this mention thingy.
How about prairie? It lags a lot for some
Well, Surprisingly, not that much. in fact, I can make it to the praire tample.
Most crashes happens on forest, eden and wasteland
¿You have lags in Praire?
Not for me
Yes, I do. But it's still playable
As long as the game not crashing, I'm fine with that.
Woah.
From what I understand from the engineers the Forest (and other) crashes are a graphics+memory issue. we're working on it and hope to have it resolved in the next update. Oppo f9 seems to be one of the hardest hit devices by this particular issue. While compatible, the Mali-G72 MP3 GPU struggles to handle the graphics rendering a fair bit.
-Ktjn
Well, I guess what we have to do now is to wait, right?
So @median granite can't finish forest?
Cannot.
With this last updated even tho they said they could do anything for the crashes.
I try teleporting, but the same thing happens.
Yeah, he's not gonna get some luck with Forest.
Even if he goes past the first door, that's not the laggiest area.
He doesn't even get to the rain / sunny forest area
poor me
The crashes flying towards the hole to the first door.
2nd area is the worst.
A bad look around and r.i.p.
2nd and 3rd area is big
Yeah.
||HAVE A BLESSED AND SAFE DAY TO EVERYONE <3||
||You too||
I mostly got crashes on shipwreck transition to battlefield tho
Shipwreck is really laggy too.
But overall Wasteland is pretty ok now.
Valley is a nightmare for me too.
The sliding race cutscene thingy has like a 80% chance to crash me, lol.
Whoa
When the door is opening.
Big yikes 
Also, the sliding area after social area, if i try to look to the temple in the background it's a crash.
Funny stuff like that.
If i look towards the ground is fine.
Yeah, i've tried a lot of things.
I think this week i crashed around 200 times, just to discover the best patterns to not crash.
Dedication my bois.
it crashes everytime i enter the 3 krills in gwl
Yeah, that area it's terrible too.
I have to look down all that area.
Something that actually helped me a lot, is the fact that you can move the camera to look at the floor, while you're loading the screen.
Didn't know i could do that, but that's something.
tfw someone could literally write a wiki on how to avoid crashes in sky
Yeimi can do that lol, guide routes or smth
wild
Tbh, i could.
the only time i've ever had crashes was after the recent update
I literally could do it, loll.
weird circumstances involving me exchanging lights with someone as we both hold candles
i'm really not sure what the pattern is outside of that but it's only happened twice and i'm one of those guys that trades light with everyone i see if i can help it
i did send a log file with the android bug report uploader so hopefully whatever that was gets sorted out
That one seems pretty special. 🤔
Anyone else's game becomes laggy near the closet section of Home, after the update??
yeah i think i noticed that
Some does, some got improvements in performance
i have worse frame rates compared to previous versions so rip
I use an OP5
But i did get some lags there when i got friends near me, especially when using emotes with lights
I was also able to max out the display, if I so needed.. it gave no issues before
Now it's laggy
OnePlus is one of the best phone brand out there, i think you should wait for the next patch:(
i've got a oneplus 6
But i'm glad they're actually optimizing it really well.
i saw a few more lag spikes in eden with the update, weirdly enough
This game is gonna be smooth in the future.
particularly when ||flying rocks|| are involved
Huh, i use a cheap redmi note 5 and eden runs well, ||even on zone 3||
Scared of crashes or just scared of what behind the door lol
I'm crashing less after update, you all should try playing now, I saw sky forest (I do crash still, but can let camera go higher), did sliding race for the first time (finally door opened without crash) and I was stuck in Eden for few days before but now I'm free.
the only time i've ever had crashes was after the recent update
@fast hearth same I was trying to help a newbie and we kept on having server jump and disconnection 😟
Oh, I got separated from my moth, but I was sure it was my internet
That’s a bug Prince. Many players have been experiencing it. 
Does anyone play sky is a bit lagging after update??
Before update, when I play sky, usually it won't be lagging
i've heard that from others, though it's been normal for me personally 
Well, then looks like it's normal after update

if you can, sending a bug report in #report-a-live-bug or feedback in #live-feedback will help tgc fix it more easily 
Okay!!thank you very much!!
happy to help 
Any one notice some performance changes on Android?
Become a bit lag?
Idk if everyone had the same problem as mine... I already sent my feedback, I'm having a trouble with looking fav friendlist at home.
When u have really high levels with your friend, that one friend will be on the top of the crown right?
So my friend was there, and i cannot reach it to collect her gift not warp to her. I thought yesterday she's gone from my friendlist, the facts is the crown constellation are cropped...
So the top of it cannot be seen.....
oh……isn't that means you can't find your friend???
Its.. cropped...
That one on up there ..
;;v;;
Before even tho the gap are... Indeed a bit pain, but i can reach all of them...
Hello. I installed Sky when it was realised for Android through the Play Store, but now i cannot install new updates anymore, because on the Store there's a message that says my device is not compatible. I have a Huawei P10 Plus with 129 GB of storage, 6 GB of RAM and Android 9. Why can't I install the new updates? Please, help me.
that's because google gets confused sometimes. there's troubleshooting steps to fix it in the pinned messages of this channel 
Ok, thank you very much
happy to help 


but it fix?!


