community-support

[fast tiger]

what email provider?

[verbal plume]

gmail

but i created another account on bsg linked to another gmail email and the authentication code came

so im confused

[late nymph]

When 1.0 cane out I had issues and I had gmail

Like getting a 2fa code

[fast tiger]

this what helped ppl in the past:
#community-support message

[verbal plume]

🙏

i will try thanks

[tough silo]

still getting this

new raid

[verbal plume]

@fast tigernone of it worked

i suspected this because on the tester account i created without tarkov bought on it was sent the authentication email

[fast tiger]

what email adresses did you put on whitelist?

[verbal plume]

its nothing on my end

[verbal plume]

there is nothing to white list

i dont have anything blacklisted

and whitelist just menas that it stops emails being sent to spam

ive been checking spam folder

[fast tiger]

can you not put certain email adresses to a whitelist on gmail?

[timid knoll]

How can you unregister and email account with battlestate? I have emailed support and haven't heard back yet. When creating my account I didn't use the steam login and now when I try to set it up through steam it says email account is already active

[verbal plume]

you can but that only stops the emails from going into spam folder

whitelist just means that the emails you whitelist can only go to inbox not spam

look i can try put an email into whitelist

what email do i add

[fast tiger]

you should try to check the link i send u once more

[verbal plume]

it doesnt mention an email

i check my spam anyway

so i dont see much use of this anyways

[glad comet]

are u trying to get 2fa code on mail

[verbal plume]

yh

[keen ice]

does anyone have a issue where the instant a player comes onto your screen/visible rendering area your game experiences a stutter? this makes any 50/50 aim duel pvp basically unplayable because i have a 1-2 second stutter

[glad comet]

its brokes down time to time, try again in the morning

[verbal plume]

wdym

[glad comet]

the mail servers go kaboom time to time

[verbal plume]

for how long

[glad comet]

no one knows try again later

[verbal plume]

but i dont understand because i made a second account to test it and they send the email code authentication to that account

with a different gmail

[glad comet]

u cant do anything to fix it for now

try again later thats the only option

[verbal plume]

so why does my other email recieve a code and this email which is my main connected to the game doesnt

[humble void]

bruh my occultist circle have been crcked af, seperate 14 hrs i got red rebel in one, other i got btc and ledx

[glad comet]

bug

youre literally playing bug simulator

just try again later

[verbal plume]

thats so gay

[glad comet]

agreed

[valid flint]

hiii

Due to an error, I disconnected my Steam account and tried to reconnect it. However, after disconnecting, I can no longer link it, and I cannot access my account. It says that the account is linked to another account, but I know for sure that it is not linked to any other account. I would appreciate your help.

[glad comet]

theres a cooldown for linking it again

noone knows for how long

[valid flint]

I’m sorry to hear that, thank you :c

[glad comet]

.

[ember lake]

Greetings lads, so i booted up Arena fine as usual, then when i logged back on, i've been stuck on the loading screen despite the game's already loaded, it's like an overlay on top of the game itself where the menu on the background works, anyone here knows the fix for it?

[slim spruce]

you can't install the game to the same directory the launcher is in

[dawn pine]

My game keeps hanging on startup. When I open the launcher and click 'Play', I get the error: 'Unable to check the client version!' If the game actually manages to start, it gets stuck forever on the 'Loading profile data' screen. Already tried everything. Maybe someone here had the same problem.

[slim spruce]

an antivirus is usually causing unable to check client version

[reef pumice]

Same, seems to be unfixable at the moment. Need to wait for bsg.

I cant connect for over a day now.

[nimble star]

my friend isnt able to complete his to great heights Part 1 PVE we just did an arena together on checkpoint and it gave it to me but not him what should he do?

[dawn pine]

Already 2 Days for me. And i don't have any hope that BSG will respond soon.

[reef pumice]

Same, I just got the game. Got more hours now trying to fix this shit then actually playing it.

[late nymph]

Three way? I been stick waiting too

[keen ice]

i have a insanely weird bug, for some reason my tarkov black screens everytime i click on the settings in the main menu?

it does the same thing when i alt tab, its on borderless mode

[dawn pine]

I’ve already played through a few wipes, and this season has been really fun, aside from the performance drops and some server problems. There are tons of people having this problem. Some of the solved the problem by disabling security features. Did u look into the Logs inside of the game folder?

[keen ice]

the game effectively is soft locked now after waiting some time, everytime i open it or restart it it just blackscreens for 3 seconds a a time in short intervals

[reef pumice]

Just deleted everything several times now. Even reinstalled. But didnt look inside yet. Give me a moment c.c

[late nymph]

I did but couldn't piece why

Yeah it sucks as I been slowly playing the story which had been hella fun but the bugs just kinda make it a pain

I found adding it to the firewall exception list worked but then I got stuck in the loading player data and then get a null exception causing the game to crash

[reef pumice]

Wait a moment. Ur guys playing PVE or PVP? @late nymph @dawn pine

[late nymph]

Pve for me

[dawn pine]

PVP

[reef pumice]

Okay. Just had a thought may its about PVE ^^

[late nymph]

EU servers

[reef pumice]

Same. But other servers wont work either.

[dawn pine]

Same for me EU servers as well.

[late nymph]

Ye

[reef pumice]

Tried every single one >.<

[burnt wharf]

anyone know where i can submit a report for items not coming back to me from the transit stash transfer?

[late nymph]

Yeah I did too. Was up for hours.

[late nymph]

Launcher and website both have options to make a ticket but good luck getting a responce

[reef pumice]

Youll wait. A loooong time. It will actually be a serversided problem.

[late nymph]

Eyip

[burnt wharf]

its been 3 days since i put them in lol

[reef pumice]

But at least an update or an estimated time from bsg would be fantastic.

[late nymph]

Ye sounds right. I been having my loading error for 3 days now

[burnt wharf]

well thats the last time i use the transit transfer

[late nymph]

Yep. I never bothered as I don't trust it lol

[burnt wharf]

well lesson learned

[dawn pine]

@reef pumice Did u see anything like this in your logs? |Warn|output|backend|Request https://prod-01.escapefromtarkov.com/client/game/start will be retried after 40.01851 sec, retry:1 from retries:3 url:https://prod-01.escapefromtarkov.com/client/game/start?retry=1 error:Backend error: Unable to complete SSL connection

[reef pumice]

almost the same. Cloudflare server.

For lines and lines

[late nymph]

Yea, imma catch some zz. If it works or if u wanna play when it does I'm down. Good look and God speed

[late nymph]

Mine matches urs word for word

[reef pumice]

Almost, ist prod-03. for me.

[dawn pine]

It just cycles through them, I guess.

[reef pumice]

It does

[novel plover]

Anyone else having issues where at the end of a raid, the game would crash along side with discord(not streaming on disc at all)? And when you try to relaunch discord or tarkov, the launcher doesn't launch at all and discord is completely frozen even after task killing it and relaunching it. And the only way to get both to work again is to restart your pc.

[hard pendant]

I got the error 0 message and I followed the pinned comment but it is not fixing the issue plz lmk if you guys have any ideas I wanna play tarkov

[fast tiger]

login to eft after each win

[urban goblet]

I keep getting Server Error mid raid what can I do?

[nimble star]

It won’t even give my friend the first quest on arena but it has gave it to him on tarkov

There has to be something broken

Bro real

@nikita fix your game 😭

[rough elm]

yeah this shit is so broken 😭

[cedar vessel]

help loading time takes forever after raid ends and sometimes it pulls out this rune language error, is it on me? or the games fault?

[cedar sand]

Disable mip streaming in the graphics settings

[nimble star]

Do you know how to fix what I said above?

[rough elm]

make it 47 with bsg

[cedar sand]

He has to wait and it’ll sync up on its own

[rough elm]

I've waited for 2 days though

almost 3

[cedar sand]

You made a ticket?

[rough elm]

on official website?

[cedar sand]

Sure

Or email or launcher

This is community support there’s no support staff here

Just other players it’s not like we can do anything

[rough elm]

I tried and that didn't even work lol but ill try again

welp I tried 😭

[dawn pine]

just do it on the official website.

[rough elm]

alright

quite literally none of the drop down prompts match my issue or anything

[short wharf]

is this meant to happen? do i have to get 1.21?

[oak schooner]

can someone help me with my issue i re installed windows on my computer i reinstalled the game tried so many things , the game keeps saying back end error 1000 i can play the game but it wont save data after raids so everything you do wont count or wont be progress , can someone please explain to me what is going on i send in tickets on the website and you just wont get any response please help me with a fix

[hard pendant]

I've been having this same issue

hoping for a fix

[keen stirrup]

how do i report a bug, i cant find the option in the launcher anymore

[lusty copper]

i think that number rounds up so you could technically have 1.195 or something dumb?, you might need to get just a little bit more rep like 1 more daily task done in arena to bridge that gap

[short wharf]

yeah maybe, but the thing is in arena it says that i have ref lvl 4

[lusty copper]

weird, have you checked your loyalty in eft after relaunching too? sometimes if little bugs like that happen to me i just restart first before anything else

[short wharf]

yeah, ive rebooted the game quite a lot, I got the rep requirement like 6 hours ago or something

ill try doing a daily tomorrow to see if that fixes it, it may just be that eft rep and arena rep are different or something? idk its weird

[rare arrow]

Small Celebration not appearing for me PVE player

[stoic crow]

is this a rounding error perhaps?

[spice island]

yo what are people saying about this being the alst wipe

[cedar sand]

There are not wipes anymore

[spice island]

damn

[spice island]

what are they saying about giving you stuff if you do wipe your account if the game gets reset but not wiped

[cedar sand]

What

[lusty horizon]

lol

[lusty copper]

are you talking about the seasonal character we will have soon

[spice island]

idk it was like you can choose to wipe your account but if you dont you wont get access to new stuff or smthn i could be talking outa my ass

[lusty copper]

for pve zone?

[spice island]

pvp

[lusty copper]

that doesnt exist for pvp since it was only for pve

because pve was advertised as 'never wiping' so it was optional to wipe your pve character when 1.0 hit

but pvp all got forced to wipe so it doesnt matter for them

[astral monolith]

Are you talking about the prestige system? You can prestige which basically resets your account but your prestige lvl increase, up to 6 atm.
You need to have Kappa, be lvl 55 and depending on lvl some other tasks as well

[tiny narwhal]

I have a question about PVE mode

[hallow sierra]

Please for the love of fucking god get a proper anti cheat

[tiny narwhal]

I finished all the requirements for the savior ending, i turned in all the evidence tried the keycard at the terminal entrance and now im waiting on the code from fence bu its not coming. The wiki says if i didnt side with the BTR driver for his questline then i have to go through prapors ending but now im so far into the savior questline i dont have any dialogue options with any of the traders or Mr. Kerman to do anything else. What am i supposed to do at this point?

[hallow sierra]

imagine a game 8-9 years in the making still having these issues

shameless at this point

[weak granite]

What does your "The ticket" quest say to do?

[weak granite]

ur saying that like they've been working on the story quests for 9 years lol

[weak granite]

Also what is your fence rep

[tiny narwhal]

"Wai for Mr. Kermans trusted contact to get in touch"

[tiny narwhal]

5.46

[weak granite]

And you can't visit/talk to fence?

[icy wagon]

Hi guys anyone know any fixes or potential lead time for bsg to fix this , tarkov and arena account data are both corrupted , this lead to unity serialisation errors and lots of game crashes ( usually 1-2 mins into raid when other players / ai render my character) . I’ve looked through error logs and have come to this conclusion due to local account data not matching my server data . In terms of fixes I’ve tried everything imaginable from every part in my pc being replaced to deleting temp files and caches, wiping windows , redownloading everything on my pc ect . This has been going on for 2 weeks until I’ve finally found the issue myself after learning code and finding the corruption . The item seemed to be an arena armband and I’ve tried deleting it but game still crashes . I’ve played for 5-6 wipes now and have over 3000 hours and this wipe is level 40 with over 130million stash value and I refuse to wipe my account . Anyone know any fixes or how long it’s going to take bsg to fix this on my account ?

[tiny narwhal]

No i can there isnt any dialogue lines other than the basic ones though, everyone has the normal dialogue lines asking about them or if they have any jobs available

[weak granite]

Can you send a screenshot of your The Ticket quest

[tiny narwhal]

sorry phone picure cuz screenshot no workie

[weak granite]

How long have you been waiting?

[tiny narwhal]

for most of this evening i would say, google said it should only take like 48 in game hours

[icy wagon]

quests are never on in game hours

[weak granite]

48 irl hours bro

[icy wagon]

It’s gunna be irl time

[weak granite]

that's your problem 🙂‍↕️🙂‍↕️

you'll get it in a couple days, if you want to get Savior make sure you get all the BTR Rep

[tiny narwhal]

im swear to fucking christ if you dont hate the devs cuz you think you they fucked your game up by soft locking a quest you hate them cuz they time gate these quests like this wha the fuck

thank you though

[weak granite]

nah i feel you, the time gates should get removed now that everyone has seen the endings

[tiny narwhal]

how they fuck did tigs bneat this shit so quick ive play almost everyday since wipe day, ive been on baby leave from work for all of that time as well

[icy wagon]

Bro it’s it that deep scroll up and you can see the issue I’m having . Atleast you can play the game 😭

[weak granite]

he did the faster ending

You keep the case, don't work with Kerman, farm 500 mill

[tiny narwhal]

did your account get wiped lol

[weak granite]

I'm going for the same ending but I'm doing the lk route for a bit

[icy wagon]

No but it might have to lol . Haven’t been able to get past 1-2 min in raid for the past 2 weeks

[tiny narwhal]

i mean i guess but it aint like 500 mill is easy and quick to get either especially on pvp. that motherfucker did not sleep

[tiny narwhal]

Did you try turning it off and back on again

[icy wagon]

Tigz no life’s the game lol . He’s hella weird you should’ve seen him and how he played the last couple wipes , he played on stream and ratted people to protest how many people don’t pvp properly lol

[icy wagon]

Nah let me try that rq

[tiny narwhal]

if it doesnt work im out of tips for you sorry bro lol

[icy wagon]

Honestly been playing for years and gave bsg easily £300 so far and they cant even make a game that I can play reliably

[tiny narwhal]

thank you gentleman for your help, i was about to fly to Russia and commit a genocide the like of which havent been seen before

[weak granite]

It's ez af if you just 5 stack labyrinth (how he did most of it)

[icy wagon]

I might come join you tbf

[weak granite]

the ratting content was elite icl 🤣

the battle STATE OF IT

the guy who ratted in labs for the entire raid

[icy wagon]

@tiny narwhal is it your first wipe ? Idk how u didn’t know but even a lot of the gunsmith tasks are time locked lol

[tiny narwhal]

Makes perfect sense i didnt watch any content from anybody cuz i didnt want spoilers. I still havent seen anything about terminal at all, i was literally about to uninstall and go watch someone beat the game on youtube lol

[tiny narwhal]

no ive got like 2k hours almost but ive only done one wipe on pvp stopped playing cuz cheaters and came back when they dropped pve

probably only a couple hundred hours pvp the rest pve

[icy wagon]

Safe to say you’ve never been on aimlabs then ?😂😂😭

[tiny narwhal]

i just didnt think i would be time locked at this point of this quest im literally at the goddamn end.

[tiny narwhal]

I dont know what that is lol

[icy wagon]

Yup that’s tarkov for you

[tiny narwhal]

im a 30 year old dude who got into PC games later in my 20s, work over 600 hours overtime every year and have a wife and child i cant no life this game like some of these dudes, if i as 15 again id be all about it though

[quasi rampart]

for the ticket, when you get to the point of needing to coop exfil on woods and reserve, how should i go about doing that? because ive done a coop on reserve a few times in the past, but woods ive never

[dreamy vessel]

people do it with AI scavs on woods, on reserve you can do it easily with player scavs, but on woods it's rare to see player scav there, just bait AI scav to you, you can push him there, watch YT video xd also when you start healing, AI is likely to push you

[clear raptor]

are audio queues bugged for anyone else on terminal i don't get any voicelines after i kill like 6 bd members and then i'm js guessing where they are and js die cuz i can't locate em

[quasi ridge]

just did fresh downloads of game and launcher and get this

[limber crow]

long story short: i reset my PVP to play it again after a lot of PVE and one of my PVE ref tasks "great heights part 4" not only disappeared (appears in arena though somehow) but i have to do part 1 again. i come back to tarkov and switch to PVE to claim my rewards only to see this error, which does not let me even interact anything besides clicking "OK" and refreshing just to get the same error. i can't even switch back to PVP due to this issue.

[woeful karma]

to great heights part 5 says its done on arena but on tarkov (pve) it says its not done and theres no progress on it

[white mesa]

has anyone else gotten an infinite captcha loop on bsg launcher

[oak cliff]

i got kicked off the game twice already

cant even reconnect wtf

its never been like this before, and my connection is just fine

it happened when i dragged sanitar's keycard into my docs case

immediately kicked me, no high ping error at the top

[signal robin]

get rocked

[sullen crow]

is the difference between 16gbs vs 32gbs worth spending the extra money? ddr5

[versed sandal]

guys, any advice how to get a reply from BSG? I submitted email and ticket days ago and no reply, account hacked, guy changed my email and is playing on my account, i still have access to the game via the launcher as i havnt shut down my pc and i have access on the website via linked accounts but my main password has been changed as well as my email. i have supplied many screenshots for proof of purchase, any advice please

[sullen crow]

happend to me aswell they didnt really help tbh just bought a new account instead

[signal robin]

Playing this game with less than 32gb is your own personal hell

[sullen crow]

xd

[versed sandal]

ive spent far too much money on this account to just buy a new one unfortunatly

[signal robin]

2-3 weeks for a response. 4-6 for a possible resolution. Likely the account will just get banned before you get it back

[versed sandal]

thats insane

ive supplied so many receipts

[signal robin]

They honestly dont care that much

They deal with so many fake "i lost this account" tickets

[sullen crow]

your probably good if you got enough evidence but the wait times are outrageous

[versed sandal]

is it one dude working support or what

[signal robin]

Im also pretty sure it's a rather small team

5-7 is my guess

[sullen crow]

1 underpaid bsg employee for sure

[versed sandal]

i nuked my account, went on while the guy was mid raid, logged him out and deleted my entire stash, im level 45 so i deleted a lot, he hasnt played since so im hoping he doesnt get it banned

ide rather play again with nothing than have my account banned

[signal robin]

So you can still access the account?

[versed sandal]

yep, website and game, i havnt closed the launcher since he hacked it and i can get on the website through my linked accounts

[signal robin]

So reset the password

[versed sandal]

but he has changed my main password and activated 2FA

[signal robin]

And change the email back

[versed sandal]

thats why i cant

[signal robin]

If you can log into the website..you can disable 2FA

[versed sandal]

changed my emai, password and turned on 2fa

if i try to do that it will just go to hes 2fa no?

[signal robin]

Im not sure how that works. But why didnt you have it on to begin with xD

[versed sandal]

yea i fucked up there, didnt realise tarkov had 2fa

yea if i go to 2fa it says code sent to main email, which he has changed

[merry nymph]

I have this and ssl error for 3 days now cant get in the Game only the loading screen

[limber crow]

quick update: never mind, i found a fix! (basically just aim the mouse at "OK" and spam left click rapidly until it goes away)

[stoic temple]

i keep getting this canm i get some help

[stoic temple]

did you end up finding a fix

[stray acorn]

I have an issue with long loading into the game and out of a raid, sometimes doesn't even load at all. Mostly gets stuck on loading profile date. could some give me suggestions on how to fix it?

[brave locust]

Jesus i want themk to fix the "To great heights pt.1" sync bug sooo bad. I just don't get it like we bought the Customs tactical map they literally made money off of us playing Arena but they wont let any of our stuff we paid for and grinded out on pve.
Youd think this would've been fixed already when they have done literally NOTHING event wise for Halloween AND Christmas there is literally nothing to do compared to last year and they wont even fix a bug that's stopping us from using items we paid real money for.

[quasi crater]

today i bring you a new one : JSON parsing error when selling korund plates

i guess it shouldnt allow me to sell it as im not leveled enough

back plate i cant sell, front i can and get an error

[brave locust]

jeeze

[fossil karma]

is there any Update on the Data Center Issue ?

[fossil karma]

me too since Friday, dont bother trying reinstalling, dosent work anyway. I opened a Support Ticket an now i way for any update

[tight onyx]

have u uninstalled and reinstalled?

[fossil karma]

3 times already, even the BSG Launcher and cleard every folder with BSG or Tarkov Data init

[tight onyx]

have you checked if theres any outages in your area?

[fossil karma]

if you have any other link than https://status.escapefromtarkov.com/ this one the answer is No

[fossil karma]

is there any other Link to check ?

[storm storm]

anyone knows what the do next for the ticket, i've done plenty lab runs and it says that i need to talk to kerman but he has nothing to say

[coral parcel]

Since the 1.0 update I've had issues with patching. Removed launcher, reinstalled, Removed EFT and now when trying to reinstall after downloading I get -

C:\Battlestate Games\BsgLauncher\Temp\eft_live_1.0.1.0.42625.bsgp downloaded file checksum does not match

ERROR: 108003

I've since downloaded the game like 3-4 times and its the same error every time

[storm storm]

have you tried running as adminstrator?

[devout atlas]

plz check dm

[storm storm]

and try revo uninstaller to completly delete al files

[coral parcel]

the launcher?

[storm storm]

yes

[cedar sand]

I read read your message, I don’t know what you expect from me

[delicate sleet]

anyone have a fix for this? tried all fixes on the recent reddit post about this error and no fix.

[toxic crypt]

would it be helpful for the devs if user, there cant start the games, provide the log files?

[toxic crypt]

https://discordapp.com/channels/521608697764380694/521645013277474826/1456350288700244079

[mild flame]

see pinned messages

[delicate sleet]

pinned fix didnt work

[mild flame]

probably didnt do it right then. cause it worked for all that experienced that error

[astral monolith]

The server issues from #eft-announcements are long solved or are they not giving any update since 3 days?
On the status website the server issues from 3 days ago are under "issue resolved" and all service are marked green.
So what can we expect if we have login/backend servers for days? Do we have to wait 2 weeks for our tickets hopefully be answered?
Is there anybody else that we can message regarding these issues?

[cedar sand]

No one in this Discord can help you and the server status page is updated every minute

[late nymph]

Ongoing as far as I'm aware

Still can't play the game

[toxic crypt]

Same for me

[vast ibex]

need support

[cedar sand]

There are no support staff here

Please open a ticket on the website

[vast ibex]

i open but they not answer

[cedar sand]

Then wait

It’s not a live chat service

[vast ibex]

there any live chat service for the ggame

[cedar sand]

No, you must wait for support to reply

There is nothing anyone here can do

You are asking other players right now

[vast ibex]

thank u

for help

[vast ibex]

oh okay thank you only support can fix my proplem

[astral monolith]

But why are you always referring to the server outage then? Cause according to the status page this has been resolved

[knotty plover]

Hello guys, ı have problem in my game since wipe came. Everytime ı tried to login to the game ı taking the 10303 error, after ı trying 10 15 times ı can opening the game. After if ı click the automatic stash edit button nothing happening but 10 15 sec later giving me backend error. In the raid ı have no problem but login to game and after raid loading screen ıts make me cancer. Even ı cant opening the battlestate games web site. If ı use the mullvad vpn, everythings going okay. But ı m kinda scaring about get ban. What shouldı do ? Is VPN makes me ban ? Thanks. BTW Im a Turkish guy living in Cote Divor in West Africa.

[cedar sand]

Because that is the official page from BSG, if you’re expecting another player to have more server information than that you’re expecting the impossible

[reef pumice]

I think what he meant is, that everyone still talks about the outage but the Status Page from EFT itself showing, that the issue has been resolved already since over a day.

[cedar sand]

Or that issue and the server outage are not the same thing

[reef pumice]

Would be a huge coincidence. Issue started the same time as the server problems ^^

[cedar sand]

People have been having backend issues for years

It’s not something another player can fix for you

Please contact support

[reef pumice]

But so severe?
So many people cant even connect for days.

Already did.

[late nymph]

Most of us have.

[cedar sand]

Again, no one here can help

We are just other players of the game

[late nymph]

Ye we know, well I do at least. Just voicing frustration.

[cedar sand]

This is not the place for that

??tc

[white steppe]

Don't forget to head on to the Tarkov Community website at https://tarkov.community/ and add your feedback! Devs and Reps regularly look through and answer player feedback there, and your input matters!

[late nymph]

I feel like the monkey meme of it shaking the cage door trying to get out but instead to play tarkov lol

Ye ik bout that. I'm more just letting people know they ain't an isolated case

[lyric vault]

[Where is Farm on Shoreline??? There is supposed to be a forklift there
https://www.youtube.com/shorts/0C3iKrx3IRE

Where is this

[unique helm]

Hello!

Im new to the forum and it seems like it's not possible to post something as new user - did i mess something? i wanted to report a quest bug

[craggy oasis]

hi, bought arena tactical map a week ago and still can't access it in game, no response from bsg - anyone else with this issue?

[unique helm]

yea it seems like no one cares 😛

[autumn surge]

Hello! I need help with my account. Last night I purchased it using steam and then played it without connecting it to a BSG account, and now that I've connected it, it says I haven't purchased the game

[unique helm]

hmpf, service is kind of lame

thanks anyway!

[oak schooner]

someone knows a fix for error 1000 ? back end error player data could not be saved !!!!

tag me or please help me im out of ideas and no response from the tarkov team at all !!!!!

[mild flame]

are you doing test drive?

[oak schooner]

yes i was going on that quest line

[mild flame]

the gun you are using is claimed from trader before the christmas event started?

[oak schooner]

nope i dont think so

you mean sell the kit buy new kit and fixed ? you shitting me ?

[mild flame]

that gun is most likely causing the issue. due to updates to test drive tasks

[oak schooner]

immy try that for a sec

[mild flame]

worked for some. it's up to you or you can wait till bsg fixes it

[oak schooner]

just selling all the gear instantly and doing a shit factory raid to see

[flint cobalt]

is anyone else having issues with trying to complete reff tasks for arena to transfer won items to either pve or pvp. i am currently stuck on pt 1/3 and will not let me see tasks in arena for reff other than the xmas event and dailys. if anyone has any info on this or if this is a known issue lmk thanks!

[wild kernel]

its been 4days since ive claimed the extreme cold mask from arena ... and cant buy on pvp.... like come on...

[lavish valley]

when i try to upgrade my workbench to lv 3 i get this .. any1 have any idea ? when i restart the game its not upgrading and get the same error

[mild flame]

go complete one task from that trader

[lavish valley]

thanks! i will try that.

[coral parcel]

Just fixed it another way instead. Involves faffing around with the download file, unpacking etc

[ember aurora]

did anyone had this issue? what should I do? help 😭

[mild flame]

win one, then log in to eft. then repeat.

[quasi crater]

if you claim a daily before claiming the arena quest, you're toast, have to do it again

[compact carbon]

does someone know how to fix those stripes on the ground?

[cinder zealot]

is there a reason that to great heights doesn't sync in arena and pve tarkov ?

[sonic wigeon]

Hello , i got a problem with storyline The Ticket. It writes me that i should contact kerman after not finding encrypted device od labs but when i try to talk to him he doesnt say anything . I tried to clear cache or more labs but nothing helps. Even mechanic not speaking to me.

[mild flame]

it's just slow to sync

[cinder zealot]

my guy it's been at least 4 days slow is an understatement lmfao

[mild flame]

win one match, log in to eft. and repeat

[cinder zealot]

alright i'll try that

[mild flame]

no

[modest burrow]

I’ve re-killed all the bosses bar goons and zryachiy since I did those the other day and still no snowball

Nikita pls I want my dog tag arms

[slim spruce]

@modern spindle this violates the tos and you will be banned if you continue

[onyx tusk]

hey guys, what is the command again to cap your chat room to say 2/5?

[slim spruce]

#lfg-info

[solid pewter]

did it work? iv been waiting 4 days a s well and even reset my arena/pvp progress to try and push it through since I did up to tgh3 on pvp

[plush hemlock]

does anyone know a fix for customs extracts not registering on the tour quest? it keeps saying i completed the task after every pmc extract but it doesnt update on the task menu itself

[worn elk]

HM.

[turbid raft]

Can u only get the little triumphs achievement doing the savior ending ? I know i handed over 32 letters for it to Kerman but never got it.

[autumn surge]

can anyone help pls, i really wanna play now 😔

[slim spruce]

you must start the game through steam

not the launcher

if you own on steam and start the launcher first it says you don't own it on bsg

[autumn surge]

okay i'll try

lmao the error 0 solution worked, i feel so dumb rn, tysm!

[night canopy]

is there a setting to turn off and on the shortcut to where if you hold reload, or your meds, what ever is in your pockets or rig, you can scroll through on your hot bar? I cant seem to get the scroll fucntion on the hotbar working

[slender kraken]

Can the voice not be changed after character creation?

[slim spruce]

it does if you press change before applying

[slender kraken]

OMG xD, Heres me thinking that the save button would do that...

ty

[karmic notch]

what is this

i have money but it shows nothing on the traders place

same with the barter items

[cedar sand]

??fillitems

[white steppe]

Click the "Fill Items" icon.
↘️↙️
↗️↖️

[random folio]

note doesn't spawn on Kozlov's door for accidental witness quest??? anyone know a fix????? and one doesnt spawn in the room either

nor are either in my quest inventory

[night canopy]

any else having issues where crafting awards from lightkeeper like cofdms and vpx's not showing up in intel center to craft?

[pseudo salmon]

someone help

[slim spruce]

I have told you several times what the solution is.

[pseudo salmon]

???

[slim spruce]

Turn off your antivirus and firewalls.

[pseudo salmon]

i turn off now omg

[quasi ridge]

had to turn mine on and make sure no other anti virus on pc

[mellow lake]

Bugged or? It’s says I have a call but he has nothing to say?

Also telling me to talk to Kermin but can’t

[pseudo salmon]

https://www.reddit.com/r/EscapefromTarkov/comments/1q1j546/error_unable_to_check_client_version_on_launcher/?tl=th

https://www.reddit.com/r/EscapefromTarkov/comments/1pbfman/bug_unable_to_check_the_client_version/

??

[cedar sand]

The fix is to disable your antivirus

[cursive lance]

??codes

[white steppe]

Redeem your goodies → https://www.escapefromtarkov.com/promo/activate (Or launcher → your name → activate code)
SBEUKOMAR | SCAVYBOI | GOONSQUAD | LIGHTSOUT | PAY2WIN | ELVISVISTA | ju20fu2620idfh88

[pseudo salmon]

ve turned off my antivirus already

[meager jolt]

i don't think this guy is capable of forming a thought 💔

[cedar sand]

Now turn off the other ones

[devout atlas]

check dm plz

[cedar sand]

I already answered you earlier

I am not support

[devout atlas]

i need suport

[cedar sand]

There are no support staff here

[pseudo salmon]

all off already.

[cedar sand]

Wait for a reply in your ticket

[meager jolt]

god mods here are just glorified bsg interns unlucky

[cedar sand]

People just be pinging me repeatedly instead of reading the words I type

[devout atlas]

I have submitted a ticket on the official eft website tree days ago and I havent gotten any response since

[cedar sand]

I know. You told me this already.

[meager jolt]

i feel for you man dm's must be crazy aswell

[cedar sand]

I can’t do a single thing for you

Stop bothering me with it

I have nothing to do with BSG support

[mellow lake]

Tf is up with this

[devout atlas]

There is no one inside here?

[slim spruce]

The wait times are usually not only 1 day like you may expect. It may take more than 5 or so.

[devout atlas]

I open ticket 4 days ago.

[slim spruce]

Be patient.

[cedar sand]

The number keeps increasing

He DMs me it’s 2 days ago

Then it’s 3 days ago

Now it’s 4 days ago

[devout atlas]

i can check ticket log w8 e ses

send ss

[slim spruce]

Do no such thing. Nobody can help speed up your ticket in this server.

[cedar sand]

Matson this is the last time I’ll explain it to you as you don’t seem to be listening

We are PLAYERS

We are NOT BSG SUPPORT

[devout atlas]

sadge

[pseudo salmon]

add the tarkov folder to the antivirus exclusion in can get in right away u sing the method the admin doest know shit at all fucker

[cedar sand]

So you had multiple people tell you what to do and you finally did it? Nice

I’m proud of you

[pseudo salmon]

just add the tarkov to exclusion antivirus can join the game

you don't know ?

[cedar sand]

That is what people told you to do my friend

You just kept ignoring everyone and asking the same questions

Go enjoy your game

[random folio]

most intelligent tarkov player

[sinful fossil]

hello i need help about the quest : "to great heights part 1"

[cedar sand]

No one can offer you any

It’ll sync up on its own

[sinful fossil]

thats the problem

[random folio]

restart your launcher, and then play another game of LH/checkpoint

should fix it if it wont sync on main game

[sinful fossil]

pvp sync is work but pve isnt work

[cedar sand]

Again Kris, not a single person in this channel can help you

Please open a support ticket if it’s that big of an issue to wait

[sinful fossil]

i will try this...

[cedar sand]

No one here is support, only players

The only solution is to wait for it to sync

[random folio]

if it wont work on PVE try launching PVE first after you restart launcher, then exiting and launching arena, doing the gmae

worked for one of my friends

[sinful fossil]

ok i know

[pseudo salmon]

You told me to turn off the antivirus, but you didn't tell me to add an exclusion to the antivirus. ?

I feel so sorry for the many people on Reddit who are facing the exact same problem as me, and all they're getting is advice to just turn off their antivirus

[cedar sand]

You were told by 5 different people that your antivirus was blocking the game, you are being incredibly rude when multiple people have not only given you the correct answer repeatedly, but you’re even here saying it worked and are still complaining

[woven cosmos]

I handed them over YESTERDAY and i won a match. WHAT HAPPENED?

[cedar sand]

Arena and EFT sometimes are delayed to sync

That’s what happened

[woven cosmos]

but it showed that i won a match

yesterday. I have zero doubt about this

[cedar sand]

Okay, make a support ticket then

[woven cosmos]

What should i do?

[cedar sand]

No one here can help you with this

It’s just a known issue

[tacit bough]

I have the same issue with client version
I have no additional AV
Windows AV and Firewall off doesn’t work
Add the folder (game and launcher) as an exclusion doesn’t work either
(Reinstall, verify game files and clear cache also done)

Does more fixes exist?

[unique tree]

Gunsmith part 8 is fucked?

cant seem to give anything in

[brittle saffron]

have the 1M rouble ref arena wins quest scuffed.. is showing part 3 and part 4.. but ive done part 3. made a ticket, any help?

[slim spruce]

reboot modem and router by power pulling

[storm storm]

i'm stuck on the same part

[tacit bough]

I will try it, thanku

[novel knot]

i lost my unheard edition how can i get it back?

[slim spruce]

lost how?

[weak cave]

Hi
I wonder if anyone can help with my friend's problem
He got Snowball done on PvE but it shows as unfinished when he leaves his raid and notifies him as done when he enters one
Is there any way to fix it (both notification and the fact that it's not completed with 13 kills)

[slim spruce]

i think that quest is always broken

[novel knot]

my game crashed and when i come back to the game my game edition in luncher change to prepare for escape edition

[slim spruce]

that doesn't happen. You must be mistaken about something. Either the wrong account or are looking at things wrong.

[wary ridge]

Hello, had a guy drop the f slur on me and a lot of people while playing in the server is this reportable?

[brittle saffron]

any insight on this? been over a week... cant transfer anything or advance the storyline

[novel knot]

on official page of tarkov in last transactions i have that i buy upgrade the unheard edition

[slim spruce]

#discord-mod-mail with a video

[slim spruce]

which container do you have?

[novel knot]

even in game in have armband of the unheard edition

and menu from prepare

[slim spruce]

contact support in a ticket on the website center

[novel knot]

i do

[stray acorn]

Could someone help me fix my very long launching time. I have been diagnosing what the issue might be and I think I figured it out. when eft is launching the disk usage is 0 to 1 percent. does anyone know how to fix the issue?

also I get error 1000 sometimes

[novel knot]

how?

[slim spruce]

wait for a reply to your ticket

check your payment methods that there was not a refund done

[lunar goblet]

Why does my game have major issues with loading when it hits creating loot pools? Like kicks me out ever time now

[slim spruce]

are you on 16gb of ram?

[lunar goblet]

Even on scav runs it is making me wait 10 min

[lunar goblet]

I am

Is it unplayable now with that much ram? It worked fine closer to wipe

[slim spruce]

that is probably the cause. You will need to add page file virtual memory.

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here and reboot:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[eternal tulip]

how does the process look for a ban appeal my buddy got perma banned this morning and he doesnt even use cheats

[slim spruce]

battleye support

bsg doesn't do appeals

[lunar goblet]

How’s that even work? Lying to the computer about how much ram I have doesn’t sound good

[slim spruce]

it's already in use now, this just increases the amount of virtual memory your pc uses.

This solution is the most commonly recommended for this game.

That or upgrade to 32gb of ram.

[lunar goblet]

Ok

[stray acorn]

@slim spruce sorry for ping. do you know anything about this?

[marsh summit]

anybody else getting 200+ ping for no reason?

[slim spruce]

i don't see the problem

[tall anchor]

I can’t figure out why my game just magically starts crashing now, like just had it crash while starting matching now it’s everytime I try and boot the game

[stray acorn]

launching the game for 10 min?

[slim spruce]

do you get to the main menu or stuck at loading profile?

[marsh summit]

is it connection related? it juist happened to me to for no reason. i usually have no problem with ping but now every server is 200+ and ive been killed while disconnected twice now

very great game

[lunar goblet]

Is it normal for this dix to increase other loading times?

[stray acorn]

stuck on getting into the menu for the first time and then getting into the manu after the raid is over

[slim spruce]

do you have mip streaming enabled?

[tall anchor]

I don’t think it’s connection related. The game hasn’t done this to me ever, just started yesterday

[stray acorn]

pretty sure no but ill check and get back to you

its off

[slim spruce]

computer specs?

[marsh summit]

Well it’s definitely not my internet and now when I look at the server selection all servers are timed out or 300+

[tall anchor]

Oh great

[stray acorn]

amd 5 7500f
Rtx 5060ti 16gb
ddr5 6000hz 32gb
1tb of nvme

[tall anchor]

Like before it was crashing any time I tried to open my hide out. Now it’s crashing either on launch or when I load into raid

[slim spruce]

disable antivirus and firewalls

[stray acorn]

alr ill try.

[marsh summit]

why are servers timed out when i try to select them??? i am closest to central but the ping just says timed out???

[lunar goblet]

Is it normal for ur ram fix to cause longer restart time and make shutting down like impossible

It’s been shutting down for 5 minutes

[slim spruce]

it applies after a restart, so no, not normally

if you put it on an hdd perhaps

[lunar goblet]

I restarted and got a grey screen instead of the normal page

[lunar goblet]

Uhhh

My ssd runs windows and my hdd alr had it at a high one

[slim spruce]

hdd running page file will severely slow down your pc

as my instructions were, it should be on an ssd

[lunar goblet]

Ok

[orchid igloo]

hey does anyone know do twitch drops in the stash disappear when the event ends

[stray acorn]

still the same issue. any other suggestions?

[slim spruce]

verify integrity of game files in the launcher

[stray acorn]

also did it before. maybe I could get with you in the call and maybe you will see the issue?

[slim spruce]

a video here perhaps

it sounds like connection issues

there's an outage right now

[stray acorn]

wifi stable too

[stray acorn]

bsg server side?

[slim spruce]

yes

#eft-announcements

[stray acorn]

okay. but to make sure. u sure this is not the issue?

its not being utilized at all

[slim spruce]

being stuck at loading profile data is because of the outage

network issue

[narrow ibex]

how long does a support ticket through the website usually take

[stray acorn]

alright. thanks for the help and sorry for wasting your time

[bleak lantern]

guys, i need to contact to support because my mail was hacked and cant access, and with that, cant access tarkov page i wanna change the mail but dont know how to do that

i create a new mail account because there is no way that i can recover my old one, it was in the tarkov hacking week with ubisoft so i dont know from what side was hacked

[slim spruce]

only your email was hijacked?

[bleak lantern]

yes

[slim spruce]

work with your provider to get it back

[narrow ibex]

do you know how long a ticket request takes on the tark website brotha?

[slim spruce]

no

[white mesa]

im stuck in a captcha loop when rtying to log in

[stoic temple]

can i get some help with this please

@cedar sand

[proud nebula]

lmao, is tarkov itself also not an official resource? what a joke

[unique kettle]

that is not a site ran by Battlestate Games nor affiliated with the company in any way

But I agee that response is a little silly, since the things the site shows are directly from the game, thus they are correct by nature. Here it is a bug with the game

[still flint]

Does anyone have any idea when they will fix the game errors on Steam? God, I just bought the game there and every time it 'loads the raid' after a while it throws me error 1000 - wrong encryption params. There are no wikis, no videos, no forums that help solve this error. Plus, the official Tarkov account reported their problem 2-3 days ago. How long will this take, a year?

[slim spruce]

disable all antiviruses and firewalls

[slim spruce]

are you on a vpn?

[neon vine]

boys i get 180 fps but my game is so laggy andjittery.

should i delete and reinstall or what else would help? its not a driver issues etc ive done everything on that end

[calm dirge]

anyone have any ideas as to why kerman wont reach out to me or have a dialogue at the hideout? ive got intel3. installing solar rn if that matters

[tacit bough]

It’s working now, thanku

[north sable]

can someone PLEASE tell me why I cann't complete this quest,
I've won several checkpoint and last hero games in a row and spent 6 hours doing it, all my skills and ref rep transfer but this fucking quest does NOT want to complete itself.
I've tried going into raids in the middle,
Switching from arena to Tarkov right after the win, still nothing
Please help

[ionic yarrow]

Hey can I get some help, while loading to a raid the game freeses after loading loot pools. Chatgpt said its cuz I use 12gb ram but honestly Idk

[lavish solar]

i found a cloud gaming app that supports eft but i dont know if i want to risk anything so i need help

[cedar sand]

12GB is a nonstandard amount to be using and 32GB is recommended

[ionic yarrow]

So the only way to fix it is to upgrade?

[cedar sand]

??pagefile try this first

[white steppe]

#community-support message

[ionic yarrow]

Ok thanks

[main vault]

My friend have the same issue, tried to turn off antiviruses and firewall no VPN, adding the game, the launcher and BattleEye in the authorized apps list, restarted the computer, downloaded again the game via steam and via the website but nothing worked...

[slim spruce]

reboot modem and router by power pulling

[lunar goblet]

thank you for the fix earlier, after the system stopped destroying itself, it did indeed fix the creating loot pool crash

are there any other settings that are meant to be off to keep it running well

[sleek radish]

Can I run tarkov on windows 7? I used to play back in the day on my win7 pc. And I much prefer using win7 to win10.

[cedar vessel]

why is tarkov loading time takes forver after 2 am SEA time? everyday?

[livid hatch]

What am I supposed to do if items I purchased via the battlepass on Arena aren't available via ref even though they said Available from Ref in EFT? I bought 100 battlepass levels and received only like 20% of the items I purchased on Arena

[trim forum]

They are likely locked behind a higher level of ref, do you have ref 4?

[main vault]

Didn't work...

[livid hatch]

Ah good point, no I'm only 3

[sleek radish]

Please answer me quick. I wanna buy tarkov from the official website and not steam. because I want to run on windows 7

[slim spruce]

I am pretty sure the game might not run on windows 7 as it lacks certain files in windows that windows 10 and up provide.

[slim spruce]

The game will not run on windows 7.

[sleek radish]

But I ran it on windows 7 back in the day.

If I'm somehow able to find my old account can I install it on my windows 7 pc?

what if i boot up my old gaming pc it might still have tarkov on it but im not sure

hypotehtically if i have tarkov on my old ass windows 7 pc can i update it and join modern tarkov servers

[main forge]

If you have the specs is might be fine but DX12 libraries are not fully supported on windows 7

[slim spruce]

The game will not open on windows 7 this began a couple years ago.

[sleek radish]

fuck

so it makes no sense to buy on tarkov website then

[slim spruce]

I suggest you upgrade to windows 10 on a local account.

or windows 11 which ever is more suitable for you.

[sleek radish]

i already have windows 10 but i fucking hate it its so ugly

I love windows aero so much literally makes me happy

[rotund yew]

i have had this issue since 1.0 and i cant bear with it any longer.. Anytime i try to move items they just flash in my stash for 30 seconds, if i try to buy an item on flea and it getrs bought, it will load for 30 seconds, and item i move will flash, and then it will just say item bought. Sometime when i open tradeers or flea, it will load for 30 seconds. WHY,!?!??!?!???!??! its like the item moving error bug but it happens ever 4 minutes

[slim spruce]

What type of internet connection and setup with any vpns do you have?

[rotund yew]

no vpns, just wifi

[slim spruce]

I suggest you try wired if possible to rule out that.

[sleek radish]

ok thx sessamy

[slim spruce]

the blinking of items is a pure internet connection issue

[rotund yew]

well that nots really a simple fix, also this happend after 1.0, never happend before

[slim spruce]

But there is a reported outage on our end at the moment.

So it could be that, but not many are having it.

You're the first I've heard of with that specific issue today.

[rotund yew]

none of my friends have it, i can record it and show

doesnt happen in raid, only stash

[crisp lark]

Nabend
Jemand da der mir helfen kann warum bei meinen einstellung manhce sachen ausgegraut sind?

[echo chasm]

Anyone have advice for farming cultists for they are already here on pvp its one of my last chapters before terminal

[severe hound]

#screenshots message help pls

[oblique solar]

Has anyone else encountered the bug with the ticket quest, where you cant talk to kerman about rfid device? ran three labs runs, grabbed the keycard on the 3rd run. cant talk to him, restarted the game and tried crafting things in the intelegence center, and it still wont let me talk to kerman.

[upbeat locust]

your stuck on the same spot like this right?

[oblique solar]

Exactly

[upbeat locust]

ive seen people say you need to survive in a single labs raid for 30 mins before it says you need to talk to mechanic

i havent tried it yet tho cuz im playing labyrinth rn

[oblique solar]

ill give it a try thank you

[upbeat locust]

get back to me if you can because i was wondering the same thing lmao

[waxen rain]

need to speak to a mod or an admin I got video prrof of a teammate purposly tking us

[severe hound]

#screenshots message

pls help

games running like ass bc of reflex

[waxen rain]

nividia settings

[severe hound]

i cant change it in nvidia

and all the preset optimizations dont turn em off

[waxen rain]

manage 3D settings

[main torrent]

how do i report someone mowing down there own team in labrys for loot and leaving the call after?

[severe hound]

can u show me where that is or no

[barren spade]

hi guys i have a question about performance, can anyone help?

[cedar sand]

Read #discord-mod-mail

[main torrent]

thank you

[barren spade]

why do i get really low fps on a good pc is there any fix?

i came back to tarkov after 2 year break and it runs like crap

64 fps on 5090 + ryzen7 9800x3d doesnt sound right

[cedar sand]

Turn your game settings down and go through your drivers and Nvidia settings and stuff

I get double that and my PC is not anywhere close to yours

[barren spade]

That's what im saying, something is wrong, have benchmarked tarkov on all settings and fps is so low

This is only at 1080p aswell fml

[cedar sand]

Then something is seriously wrong with your PC

[slim spruce]

reset nvidia control panel to default

[cedar sand]

To me it sounds like you’re just plugging the monitor into your motherboard and not into your GPU

and using the onboard graphics

If you only get 60 at 1080p you’re doing something very wrong

I get 120 easily on Customs at 3440x1440 with a 5800x3D and RX 7800 XT

[barren spade]

Im using a displayport port so definitely not connected to cpu

And all the other games run 300+fps on ultra settings

It's just tarkov

[oblique solar]

sadly did not fix the issue for me

[slim spruce]

reinstall your nvidia gpu driver in the custom install method with "clean installation" checked. This clears shader cache and settings.

[fallen swift]

I’m sure someone has brought this up but am I safe to assume that the long scav load times when I’m stuck on loading objects is a game issue and not my hardware? I have more than enough ram I’m just looking to see if it’s me or just an issue with the last patch

[severe hound]

#screenshots message

help pls idk how to fix this

[slim spruce]

is your game on an hdd?

[slim spruce]

you didn't show if reflex was enabled on, on with boost, or off

[fallen swift]

its is not, all eft stuff is on SSD

[dreamy vessel]

turn off virtual cores (also activate X3D turbo mode if gigabyte motherboard, it is called different on other manufacturers) if you are 9800x3d, it helped me a lot, not with average fps, but with 1% lows

[severe hound]

it says in the screenshot

its on

[slim spruce]

do you use vsync?

[severe hound]

and somehow my fps limit is disabled too
i cant turn that off because reflex is on
and i cant turn reflex off because the fps limit is disabled..

[severe hound]

nope

[slim spruce]

show full settings list

[cedar sand]

You do it in Nvidia control panel

Also the vsync setting in game can block it

[severe hound]

my vsync is off

[severe hound]

#screenshots

[slim spruce]

is vsync forced on in nvidia control panel global settings?

[severe hound]

shouldnt be i forced it off in nvidia app, i will check control panel rq tho
i havent messed with it

[slim spruce]

please reset nvidia control panel all settings to default

and restart the game

don't use nvidia app to change tarkov settings

[severe hound]

i just reset it

it was on that though

[cedar sand]

And you also have a maximum frame rate setting

This should be application controlled and not off

[severe hound]

i still cant change either setting

\

[cedar sand]

Because you haven’t restarted the game and done your Nvidia settings yet

[severe hound]

yes i did

both

[cedar sand]

You need to change the frame rate and reflex settings in the control panel

[severe hound]

i reset it but alright

ill check

is it in program or global settings?

[cedar sand]

Both?

[severe hound]

i reset control panel settings and reset my game

[cedar sand]

Yes but if your reflex setting is still “on” in control panel

Then it’s still on

[severe hound]

this is how it was before i restarted

[cedar sand]

Resetting this just makes it match your global settings

[severe hound]

same in global settings

nah i reset the global

not program

should i turn max frame rate on?

[cedar sand]

I told you to not have this set to off already

[severe hound]

oh shit my fault

[sleek lichen]

anyone randomly get a bug on tarkov where when you're running its like you're kind of rubber banding? like each step you take you kind stop for a fraction of a second. Makes it very hard to play. It comes and goes. Only started happening a week ago

[severe hound]

alright i turned frame rate on

launching

[cedar sand]

This is due to poor connection quality or a struggling system

[sleek lichen]

its neither of those im afraid

[cedar sand]

Well it has to be one of them

If you’re in community support you’re looking for help, starting with specs might be a good way to go instead of instantly dismissing the help

[severe hound]

its still fucked

[sleek lichen]

Ive done my own digging, considering its tarkov there are a plethora of other reasons that could come into play other than my internet or system, which is running fine.

I wasnt dismissing help, i was stating that those are not the issues.

[cedar sand]

I’ve seen the specific issue you’re talking about dozens of times but no worries, you sound like you’ve got it figured out already

[cedar sand]

Try reinstalling your graphics drivers, there a guide in the pinned messages, your reflex should be toggle able if you did what I said

[sleek lichen]

I wasnt trying to be rude or anything.

[oak zinc]

ok i have been having an issue today on shoreline seems everytime i extract i get a backend error 1000 special when completing the task Nothing fishy about this. have gotten that error 5 times this afternoon,. tried all that fixes i can googled and even went as far as uninstalling and reinstalling the game only to get that error again. first raid of the day on customs was flawless then error after error after error,

[cedar sand]

The game files will not affect a backend error, that is caused by the backend server, you should contact support about this

[grand condor]

I have not all my settings and all atm, because im on my phone. But does someone knows some fixes for this:

• get a lot of hideout crashes. Just freezes and the "program" will stop working.
• sometimes i get a random Unity crash. Some raids i get none, some raids even up to 3 crashes
• dont think i have the best fps (dont have a specific atm, but i can get back with rhat), but have a pretty good pc

[flint sun]

@cedar sand I'm getting this error everything i extract from a raid solo --- "Some error occured on the Backend profile data could not be saved 1000 - Backend error" ---- Any advise? I've changed gear, changed maps, Cleared cache, checked file integrity, but nothing has worked

[cedar sand]

Contact support

[humble pier]

my friend doesn't have the hand in 20k USD task to mechanic but has the labs task in the story chapter tour. He never handed the 20k but it's bugged he can't find the option to hand mechanic 20k. Any help>

[stable wharf]

I am stuck 7/8 for evidence for Kerman, anyway to tell which piece I am missing? I have all the main stories done at this point

[cedar sand]

He needs to have the 20K first and then visit him

[humble pier]

He has the 20k on him and visited. No option to hand it in

[grand condor]

@cedar sand any clue about the first 2? Ever heard of them sometime?

[cedar sand]

Without your settings or specs I will not even attempt to go through this, sorry

[cedar sand]

Sounds like something he should contact support about then

[grand condor]

Its fine, will come back tomorrow hahah

[humble pier]

Do you know where he could do that? thank you

[cedar sand]

On the website or the launcher

[humble pier]

alright thank you

[glass spade]

i keep losing connection to servers in like the last 10% of loading into a map on both pmc and scav i don't have the best pc or have great accses to servers being in alaska. but this week has been getting worse than previous, any ideas?

[cedar sand]

??pagefile

[white steppe]

#community-support message

[glass spade]

thanks ill give it a try!

[soft apex]

How do I get Nikita’s voice?

[main basin]

Any fix to 2FA login issues?

[cedar sand]

It was available as part of twitch drops like over a month ago

[soft apex]

Damn it

[pale island]

Anybody else having crashing issues since 1.0 with this error code in windows? 0xc0000005
Fiance can barely make it through a raid, they have a 13700k, 5080, and 64gb of ddr5.

[keen spade]

Where do you make a report at?

[crimson owl]

I heard using all low settings on tarkov overloads ur cpu and reduces fps. and I have a low end pc, does anyone have setting recommendations to help me get above 30fps

[spice island]

what can i use this for

[lusty copper]

reporting them in-game

[spice island]

whats your graphics card

[shy zenith]

it's 2 day after i finished quest for unlock MCX SPEAR but nothing happen plz help

[crimson owl]

Gpu: 1660
CPU: i5 12400f
Ram: 32gb

[spice island]

1660 ti?

[quartz hazel]

so i reported a quest bug that i am experiencing and support let me know that they would forward my info and proceded to close the ticket. so do i just have to wait for patch and hope that my issue is fixed? i dont want to re-report it but i cannot progress farming p1

[weak granite]

Do you have a screenshot of what his task says

[weak granite]

why can't you progress farming pt1?

What is the bug you're having?

[quartz hazel]

managed to plant my toolset as a scav and now i cannot do 1 of the 2 needed as pmc. tried diff raids, offline, etc

[crimson owl]

Just says 1660

[weak granite]

you planted it on your scav? lol what

[spice island]

get a smarter person my fault

[weak granite]

That's very weird

[crimson owl]

No worries man, I appreciate the effort

[weak granite]

Did you take a video of yourself doing it on your scav?

And have you tried to do the other one on your scav?

[quartz hazel]

i did not take a vid the first time (around 3 weeks ago), but i managed to plant it as scav again with video today**. still stuck where i am however

[weak granite]

send video

did you try to plant the other one that didn't complete?

or the same one

[quartz hazel]

oddly enough, it only let me plant it on the same one as before

[weak granite]

That's so fucking weird dude holy 🤣

[quartz hazel]

yeah so strange

[weak granite]

I wouldn't send another support ticket yet, but wait for the next patch

That's very weird, and I'm guessing you can't fix that one when you're on your PMC

[quartz hazel]

yeah super weird, i definitely hope they at least mention something to try and tell people not to do this because its incompleteable for me now lol

[finite cloud]

Anyway to fix starting BTR ride suddenly have packet lost and when u arrive at the train depot or anywhere it just teleport u back to where u start the ride?

try to run on local BTR never spawn

[spare tangle]

Your a scav trying to do a quest for the PMC character btw, your not intended to even get the pop up I do believe

[quartz hazel]

given the opportunity i wanted to see what would happen and the knowledge and hindsight was paid for in my ability to progress farming

[turbid sparrow]

hey I just wanted put out there on AMD GPUs there is a bug for only labs where you are constantly crashing it has been a problem for many people and I am currently considering just downgrading to a 5070 to not have to deal with this terrible support by AMD

[fossil kestrel]

I’m not receiving any emails from Battlestate games to my iCloud email connected to my account I bought in 2018. I tried everything but it still isn’t sending

I made a new account with a gmail to test it out and it sends immediately, really hoping I don’t have to buy another copy of the game

[spiral hare]

content BSG support to change your email if you can’t get emails to change it now. it needs to be a gmail account.

[spiral hare]

??support

[white steppe]

[e-mail]

[spiral hare]

use this email^ and tell them your problem the will help you.

[fossil kestrel]

I sent it earlier today, but im worried they won’t respond because people have been saying it’s hard to get a hold of them

And I used the format provided for account recovery

The one thing I can’t provide is proof of purchase since it was so long ago, though. I can still play the game just fine but I cant log into the website

[spiral hare]

they are inundated with requests, be patient i’m sure they will get around to
you.

[fossil kestrel]

Thank you, I hope so

[upbeat locust]

im bugged for this quest anyone else figure out how to progress

this picture was taken in a labs raid

this is in stash

says to talk to kerman but he wont talk to me

[waxen mortar]

played this morning 120-140 fps perfectly fine every match. play after dinner tonight and im barely getting 50-60 fps, changed no settings, no gpu driver updates, cleared cache on launcher still only 50 fps. they fuck the game up or why is my performance so shit now?

4090, ryzen 7950x, 128gb ddr5 ram, 1440p. Changed zero settings in game, in nvidia app and control panel but, never goes above 60 fps it seems now.

[tribal geyser]

They "Optimised" the game , i was running 120 , im getting under 60 now too ...

[waxen mortar]

Yea I figured. Well at least it ran good for two weeks give or take.

[astral magnet]

first game of day , FEELS GOOD to die carbage like this ..

[misty crag]

Can this game be played over Moonlight In Home Streaming?

[upbeat locust]

??support

[white steppe]

[e-mail]

[fringe night]

Hey my eft account got hacked into and my email and password changed and 2fa enabled a couple days ago. Ever since then BSG has shut off my account completely to prevent anyone from playing me included. I have sent a ticket along with 2 recipets of the game purchase and upgrade to EOD from xsolla and a bank statement supporting these purchases. Now i know support takes a while to respond but is there anyone or anyway someone can help me to get it resolved? Maybe somehow prioritise or bump my ticket in queue. I provided proof that i have ownership of that account with reciepts and bank statements and I just need their support to review it. My ticket id is REQUESTID#41325714#. Ive been itching to play but my account is locked off and cant do anything now.

[upbeat locust]

no one in this server has any sort of connection to bsg beside the bsg staff itself and they dont come into this channel, your best bet is to just wait for a response

[fringe night]

What is their typical response time anyways. Ive been waiting for about 3 days and I know its not long but wanted to get an idea on an estimate

[upbeat locust]

bsg support is known for being utter trash so even if you get a response, which not getting one is unfortunantly a possibility, and if you do get a response it would be random, ive seen people getting a response as late as a month and a half later

[fringe night]

Were all paying hundreds of dollars for this game and you would expect a support that is somewhat consistenst with their replies fmd

[upbeat locust]

yup shit sucks

[fringe night]

thanks anyways

[upbeat locust]

ye np

[icy wagon]

Hi guys anyone know any fixes or potential lead time for bsg to fix this , tarkov and arena account data are both corrupted , this lead to unity serialisation errors and lots of game crashes ( usually 1-2 mins into raid when other players / ai render my character) . I’ve looked through error logs and have come to this conclusion due to local account data not matching my server data . In terms of fixes I’ve tried everything imaginable from every part in my pc being replaced to deleting temp files and caches, wiping windows , redownloading everything on my pc ect . This has been going on for 2 weeks until I’ve finally found the issue myself after learning code and finding the corruption . The item seemed to be an arena armband and I’ve tried deleting it but game still crashes . I’ve played for 5-6 wipes now and have over 3000 hours and this wipe is level 40 with over 130million stash value and I refuse to wipe my account . Anyone know any fixes or how long it’s going to take bsg to fix this on my account ?

Also sent them 5 tickets and 2 emails so far abt this and no response within a week so far

After paying £300 for a game I’d expect it to run or atleast a reply xd

[crimson steeple]

Anyone know if its possible to pick up notes from story missions you already completed? I'm at "31/32 Deliver the minor TerraGroup evidence to Mr. Kerman"

[mild flame]

waiting time will range from weeks to months. from the observations here

[upbeat locust]

prepare to either way a long time or wipe your account

[upbeat locust]

depends on the story quest but some story quests you can some you cannot

[icy wagon]

I’m debating it but a few ppl wiped their accounts and still the same issue

[crimson steeple]

I missed one in the Labyrinth and just went back to check but didn't see anything so rip achievement I guess

[crimson steeple]

Ty 🙂

[upbeat locust]

rip

[upbeat locust]

ye np

[weak cave]

Hi, does anyone know how do i contact support regarding eft and gameplay (achievement glitch specifically)?

[mild flame]

??br

[white steppe]

https://cdn.discordapp.com/attachments/523438319929917441/1357862181311615208/N50ll0g.png?ex=67f1bf33&is=67f06db3&hm=ea8a8942b7eea52effa8b85950c0cfed7ace61fc267342834a1660ab4334887b&

[gentle nymph]

hey can someone help me
i tried to connect my steam acc w my bsg acc but it didn't work pls help

[mild flame]

see pinned messages

[gentle nymph]

thx 4 the help i can now play

[distant gust]

Does the snow also dissapear January 8th?

[fast tiger]

no

[torpid thistle]

How to get pass the "To great heights pt. 1", I won multiple times but its still showiing as not completed

[civic nest]

Why does my keybinds not work? Specifically slow walk and pose height adjustment. I have tried to rebind, clear cache, check integrity etc. I can't also hold a keybind on a med and scroll to choose which part to heal.

[fast tiger]

could you screenshot the bottom of your controlls page?

[civic nest]

Heres the whole page^

[fast tiger]

bottom: double click timeout.
Set it up - save

put it down again - save

[civic nest]

Didn't fix it D:

[static radish]

hey, so whats this about. ive had the game from 2020 so why dont i have this?

[alpine canyon]

what game edition do you have?

[static radish]

standard

[alpine canyon]

that stuff is eod and unheard

[static radish]

oh come on man

[alpine canyon]

all editions got another one tho

its in there, cant remember what its called

[civic nest]

This started when my sensitivity randomly went up when loading up a raid.

[static radish]

echo of battle?

[alpine canyon]

yeah thatll be it

[fast tiger]

Butch, do you know where the file is, that stores controlls?

[alpine canyon]

uh yeah one sec

[fast tiger]

thanks!

[alpine canyon]

appdata/roaming/battlesate games/Escape from Tarkov/Settings

[fast tiger]

@civic nest
Could you just delete this file and check files again?

[civic nest]

Yeah sure, sec

[alpine canyon]

just make sure you delete the controls file

[torpid thistle]

hi @alpine canyon can you help me out

[alpine canyon]

whats up

[torpid thistle]

i can not get task top great heights completed, i won but it still shows as not completed

[civic nest]

It did reset my settings yes, but the pose/walk adjustments still do not work :/. Scroll wheel works normally when trying to zoom in etc.

[alpine canyon]

You have to keep winning games and don't rush to switch games when you win one

[torpid thistle]

oke ty

[fast tiger]

🤷

[civic nest]

Any explanation on why my ads is this zoomed out?

[alpine canyon]

bug, if you reload the hideout by either restarting game or queuing for a map and then leaving the queue, it should fix

[civic nest]

ah, thanks

[civic nest]

I fixed it somewhat. It works with everything else than scroll wheel, which kinda sucks tbh.

[cedar sand]

We have already told you it’s been brought up with BSG, please stop discussing it here and DM appl3z0r

[vapid falcon]

Okay, sorry.

[craggy nimbus]

one question, its normal i open the game i recived the error 1000 wrong params and when i reopen the game my stash its complete clear my level its default and all my progress its lost include Gamma pouch so i cant continue to play? i have this problem from yesterday and the name from the game its changed randomly so idk how to fix

[wide tapir]

Hello, I've got abit of a problem. I just got back into the game and I cant find out witch e-mail i used to make my account. I have my account name and I can play and everything, but e.g I cant get twitch drops or log in to my website profile and so on. I've tried all the e-mails i have, but I just get "e-mail not found".. And yes, I have sent in account recovery and support tickets request, but no replay from battlegamessupport. Since I have login with username and I can play, there must be a easy way to see witch e-mail that's linked with my profile? Thanks for any help, and sorry if this is the wrong "forum" but felt like I've tryied everything else.

[fast tiger]

what email provider did you use for tarky?

[wide tapir]

Well, that's what I dont know, but I only have hotmail or gmail accounts, so I guess I must be one of those (that I can remember atleast)

[fast tiger]

could you find original receipts from bsg when u bought the game?

[wide tapir]

I can only find the receipts from xsolla from when I bought the game, but the mail that I got them on is one of those that I get "email not found"

[fast tiger]

Can you login on website?

or just launcher?

[young sail]

I have problem with transition i wait 20 minutes then i get session complete this happened to me 4 time with terminal i cant wait anymore the 6 hours it takes to craft the keycard does this happen to anyone or just me

[wide tapir]

I've looked in all my mail, and I have not ONE mail from bsg on any of them, witch is very weird

[wide tapir]

Just launcher with username

[craggy nimbus]

one question, its normal i open the game i recived the error 1000 wrong params and when i reopen the game my stash its complete clear my level its default and all my progress its lost include Gamma pouch so i cant continue to play? i have this problem from yesterday and the name from the game its changed randomly so idk how to fix. Anyone can help me? because support on site tell me server are good if u still have this problem tell us but no response.

[fast tiger]

website requires email right?
or can you login with username too?

[wide tapir]

requieres email yes. So I can play play the game, but I can not get in to website or link with twitch and so on

[cedar sand]

It just sounds like someone else has access to your account

[mild flame]

do you take a long time to load into raids?

[young sail]

no

3 to 4 minutes if i play on local and 5 to 5;30 if on bsg serves

i play PVE

[mild flame]

3 to 4 mins for local is tad bit long.

[mild flame]

your pc specs?

[craggy nimbus]

i just checked and changed all password , 2fa so idk maybe yes but idk how to recovery my progress and my loot because my stash rn its cleared of all include pouch. so i cant play rn

[cedar sand]

You can’t recover this

You need to reset your profile on the website

[craggy nimbus]

i cant reset because the last reset its yesterday

[craggy nimbus]

so i got hacked an someone resetted account and rn i cant do nothing

[cedar sand]

!unmute 217322945343782923

[white steppe]

✅ Unmuted armafox (Case #199699)

[fast tiger]

thanks!

[fast tiger]

i DMed you the 3 tarkov email adresses, that send emails.
check your email accoutns for them

[craggy nimbus]

and on the account reset they join in the game and complete remove all so i cant play rn and im fucked... and i lost all.....

[cedar sand]

@young sail your PC is quite underpowered, and why do you have 48 GB of RAM? That’s strange and likely means you’re mixing and matching modules which is causing your issue

[cedar sand]

Then you’ll have to contact support and ask if they can reset it for you, there is no way to recover lost items

[craggy nimbus]

oh okk but they can reset for me right?

because otherwise im coocked

[mild flame]

ya, cpu is old. tbf

[cedar sand]

Maybe

[young sail]

my pc is old

[mild flame]

that's your answer, unfortunately

[cedar sand]

What is your RAM configuration?

[young sail]

i got extra ram to play streets

[cedar sand]

Why do you have 48GB?

[fast tiger]

only thing to do now is to write to support and provide original receipts
waiting time for first response can be up to 2 weeks
and resolve time can be 4-6 weeks rn

[young sail]

i original had 16

[cedar sand]

So you currently have 3 mismatched modules installed?

[young sail]

then bought 32

no the are double not single

[cedar sand]

I’m asking your configuration

How many sticks and what capacity

[fast tiger]

2 x 16?
+
16 you already got?

[mild flame]

i think it's 16 + 32

[cedar sand]

You can’t just shove 3 sticks in that’s what’s causing your issue

[young sail]

no

[cedar sand]

Remove the old memory and use the 32GB kit alone

[young sail]

2 x 8

[cedar sand]

You realise this is very bad for your system

[young sail]

then i bought 2 x 16

[alpine canyon]

you started with a 2x8 and then added an extra 32gb

[fast tiger]

2 x 8
+
2 x 16
?

[solar canyon]

I opened a ticket 37 days ago and didn’t get any response. That’s normal ?

[cedar sand]

And is the reason your game is having issues

[young sail]

i dont have any issues but this

[cedar sand]

Remove the 2x8

Yes you do you’re complaining right now about issues

This is causing it

[young sail]

fair enough

[cedar sand]

Don’t mix and match kits and capacities

Remove the 2x8GB

[young sail]

ok will do

[cedar sand]

32GB and a page file is more than enough

[solar canyon]

37 days brooooo it’s longer than getting a New id card 🥲 there sleeping too much on the ticket that’s sad

[mild flame]

they have tons to deal with, some tickets are duplicated and others are not relevant.

[solar canyon]

That’s sad for a big game like this

I can’t play for the past month because of a bug

[fast tiger]

no response at all?

what bug?

[solar canyon]

Nothing

[solar canyon]

I can’t start the game with steam

it’s this error

i delete the bsg launcher

I did all i can to make it works

[fast tiger]

what did you try so far?

[solar canyon]

i delete the launcher

i delete the game and reinstalled

it works 2 hour and that’s it

[fast tiger]

just to be clear:
red names, blue names, are players like u, there is no official support here on discord

[solar canyon]

Yes I know that

[fast tiger]

cool cool
we could try few things, see if they work, if u want

we can give advise here

[mild flame]

see pinned messages

[fast tiger]

i think this one might help yeah
#community-support message

[solar canyon]

I did it and that’s not working

[mild flame]

it worked for others though.

[fast tiger]

did you just deleted the game
or
separately deleted this one folder mentioned in pinned messages too?

[solar canyon]

I did the 2 option

[stiff oriole]

The game kicked me out of the transit to Terminal, deleted my card and now apparently i cannot get the Alpha container for the Saviour ending to Finish the game. What do i legitimately do?

[fast tiger]

what else did you try?

[solar canyon]

I have followed the pinned messages

i had the game delete

I did all the possibility I think

[fast tiger]

i need to know exactly, what else did you try 🙂

[solar canyon]

like I said I followed the pinned message

[fast tiger]

ok

[solar canyon]

and after that i had the game completely delete

And reinstalled

[fast tiger]

Is this windows account an admin account?

[solar canyon]

Yes

[fast tiger]

you bought the game on steam?

or can you login with launcher?

@solar canyon

[solar canyon]

I bought the game on steam

I can’t login with the bsg launcher directly

It has to bee trough steam