community-support

[half coral]

i laughed so hard

ur so funny bro

[empty pewter]

@ornate eagle Now when dcing in labrinth queue, instead of spawning with your "teamate" it sends you back to stash now.

it didnt use the keycard either

[cedar sand]

Bug reports are made in your game launcher, please don’t tag community managers for this

[fallow cloak]

i tried doing them one by one - didnt work
tried doing them all at once - didnt work
reinstalled the game and it seems to have fixed the issue thanks for the help though its really appreciated ❤️

[gray dew]

Another quick question because google and the game are telling me different things, Are the Supply Crate, Equipment crate, Valuables crate and Weapons crate, actually able to be earned through arena and used in PVE?

[celest scarab]

Can anyone possibly help me get rid of the excess amount of bsg launchers I can't find any video to help

[cedar sand]

They are not excess launchers, they are separate processes that the launcher uses

[cedar sand]

Not in PVE, PVE is unlinked from PVP and Arena

[primal goblet]

how fix it?

[slow aurora]

hey i want to buy the game but my region is other i am in europe how can i change this it says its in profile page but its not i cant find it is there someone that know how to change it ?

[gray dew]

Weird that the boxes are still in the workbench for PVE

[slim spruce]

if you don't own the game now disable VPNs or choose europe game in the purchase options

[pallid ore]

Hi, I can't log in to the launcher, I tried reinstalling it and I keep getting the error

[slim spruce]

are you on a special internet connection or one monitored by others?

[pallid ore]

No, I am using a normal connection on the website and I can log in normally.

[slim spruce]

reboot your pc and try again

[pallid ore]

I restarted my PC and my connection and the error is still there, thanks for the help anyway

[zenith dust]

Why AI PMC are able to cook their F-1 grenade but not us ?

It took 1 sec to explode with an F-1 grenade at point blank throw.

[slim spruce]

disable antivirus and firewall

[pallid ore]

I did that too and the error persist so i sent an email to support

[eager portal]

every time i try to load into the labyrinth my game crashes, its happen 4 times now and i relauch the game to be in my menu, anybody know what to do?

[eager portal]

having the same issue, but game crashes everytime i try to load into it

[shy wolf]

anyone know why i cant remove things from my wishlist? i click remove, and come back and everything i've ever added is still there. I've relaunched the game, verified game files, cleared cache, cleared logs and re-installed the game.

[manic quarry]

is anyone else gettin random packet loss micro stutters i have no idea why my internet is great and it only happens when i play with my friend

[fossil aurora]

Hey guys, I am getting JSON parsing error when buying ll4 items from jaeger. I have level 33 and 0.54 rep. Tried deleting cache and verifying game files. Any ideas?

[cerulean minnow]

Did anyone elses flea market become horrible with the small update that was just added? getting fps drops down to like 15 and its suuuuper slow to use

especially when i use the edit build and choose find parts

[next fern]

Is rapid trigger options on the razer huntsman V3 pro banned from usage I can't find anything on the case of if it is not allowed I'm kind of assuming it is

[slim spruce]

macros are not allowed

[hallow aspen]

I'm going to write what I explained in the game support:

I'm going to give a little context, when I bought Tarkov, my PC couldn't handle it well, now that I improved my PC I can play Tarkov well except for one map, every time I try to enter "customs" the game crashes, I entered other heavier maps like "woods" or "strate from tarkov" and I can play comfortably, but every time I try to enter "customs" the game crashes. I've even tried reinstalling the game, clearing the cache, optimizing my PC to the maximum and there's no solution ¿is there a solution?

[next fern]

thank you

[wheat slate]

Just gifted my friend PVE, does he activate it under the 'Activate Promo Code' in profile?

[slim spruce]

yes

[wheat slate]

thanks!

[rough hamlet]

does anyone know how to fix this? my friend just finished the tarkov butcher quest but they cant proceed because of this bug

[cedar sand]

Verify the integrity of game files

[solar basin]

can we get the achivement Dungeon master on PVE?

[spark sparrow]

hey guys, im at my wits end trying to fix this so ive come here. Im playing PVE with friends but it wont let me load into a raid with them. my friend will start loading the map but it will not put me into the loading screen and then it will give them "error occured during matching" error.

we are on the same servers, ive reinstalled the game twice and weirdly i can play pvp fine... what could be causing this

[candid swallow]

Im sorry dawg but there legitimately isnt a fix for that. ive had the same issue since january 18th

[proven prairie]

i cant get into arena, its stuck on the start loading screen for the past like 10 mins, does anyone have a fix

[spark sparrow]

BIG OOF, WELL I GUESS IT IS WHAT I T IS

[analog oriole]

The New discord Overlay can ban my account?

Didn't used any suspicious program but just got banned

[vivid briar]

Can someone please help me, my email account was hacked last night while I was asleep and they have changed the passwords to my game accounts. I know I should have set up 2 step but its to late for that now. I've changed my email passwords and have had to start a new discord just to ask for help because I can't find anyway on the official website

[zenith dust]

Low fps on street after the last patch, why ?

[cloud yacht]

Hi

Previously, the game was working. Now there is a problem with the country. I am playing from Europe and the country in the game is USA. How do I change it?

[austere dune]

what do you mean by the country in the game? the servers you play on or your game edition

[cloud yacht]

Error: 208

[austere dune]

accounts purchased outside of eu can only be used in the regions they were purchased in

[austere dune]

you are currently in eu, the accounts edition is USA which means you can either upgrade it to an eu version which allows to play from anywhere or play from usa somehow

[cloud yacht]

I bought the game from the private site and left it for $50

[austere dune]

short end of the stick of 3rd party sites

[cloud yacht]

Rrgion other... what is that

[cloud yacht]

So i need to buy EU to play

[austere dune]

yeah

[cloud yacht]

Ok thx borther

[wary trench]

Anyone else getting a problem where you load in and your pouch isn't available like I have a SCAV inventory but I'm a PMC ? I have had this probably 4 times the last couple of days.

The weird thing is when it happens, I can loot my own dog tag and take it out of raid... I now have my own dog tag in my dog tag case.

[ocean summit]

"unable to reconnect to game" when opening tarkov?

game just stays like this, ive restarted like 8 times

[brazen ferry]

https://i.gyazo.com/ed90bc35d11f3bd426d8fa3c3c426c31.png
Me and a friend got through the labyrinth quests and got to lightkeeper, but the Top Secret task from Skier came up as available but upon accepting it im getting this error

[bitter basin]

anyone able to assist me on why my game is crashing every raid as a pmc? my drivers are updated, i cleared cache, i deleted and reinstalled the game, and i have enough resources to run it but its still crashing

[heavy socket]

A lot of my items got the found in raid status dissapear, can someone help me why?

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/441

[green oxide]

I go to turn in the event task at light keeper and get hit with “not enough room” my entire secure container is empty minus on docs case and I have over half an empty trooper bag and zhuk rig -_- how do I fix this so I get the last achievement

[cedar sand]

Do not ping BSG about such things, follow the appeals process like everyone else.

[chrome cove]

Came back to tarkov after a long while just to see that I can't set the resolution to 2560x1440 in windowed. What changed? It's unplayable on superultrawide screens.

Or should I create a support ticket about it? Can't play the game.

Oh ok, seems nobody gives a damn about this

[lyric abyss]

howdo i play the labryinth event? i cant see the tasks? im level 33, do not see shady contractor

[gilded slate]

I keep crashing at specific locations all the time

like whenever i enter woods medical or labs res unit

idk how to fix tried changing virtual memory and verifying game

[robust spire]

What can be done to reduce "cache" bottleneck if one have for example a ryzen 5800x? Or, what to overclock to make the game run better? Often my aging 2080 is chilling and so is my cpu. Overclocked all, but i havent hit the limit, infinity fabric is close if i dont ramp up voltage.. Freaking annoying to get 50's fps but nothing is bottlenecking, so i guess its the cache

Looking forward to upgrading, but it is kinda stupid considering current setup is chilling in tarkov. lol

[cedar sand]

Create a custom resolution in Nvidia control panel, you can then select it from the settings in game

[leaden cedar]

Just got a new gpu I installed and updated all drivers. Whenever i shoot my fps drops to <10. Does anyone know a fix?

[hybrid shard]

Has anyone seen Goons recently? Not looking at goontracker. Need live update

[fierce apex]

Who has hacks and can help me finish the guide task so that way I can prestige it’s obvious this guy does.

[timid geyser]

Can anyone else explain this to me? Won’t happen for months, then one raid it’ll happen and the next it’s fine. Seems to be completely random and restarting everything doesn’t seem to change it

[errant lintel]

What is this?? I got randomly killed by a scav on factory for doing nothing

[stoic moat]

anyone else NOT receiving the LABRYS key card with the TIKTOK1M code?

[mortal mauve]

Do we know when the event is going to end? Been busy with life so haven't really sat down to try the event out.

[wet olive]

Anyone else have issues of being slow in the game after the latest update? like slow running and stuff. I turned everything down to low and still does it

[urban epoch]

Is there a report area for cheaters? because i died to a sus account in the labyrinth and im sad 😦

[slim spruce]

no. The report option is ingame.

[urban epoch]

yea used that just wondered if there was an area in here for it too

[radiant zodiac]

Anyone know what error "Object reference not set to an instance on object" means? We are sitting in a loading screen transitioning from Shoreline to Labyrinth and I closed my game, got that error, now I can't do anything

[elfin holly]

Same here

[sleek tulip]

Same here

tried rebooting, clear temp and cache, verified game files but no luck

[elfin holly]

Cleared cache, deleted graphics file didnt work. Afterwards verifying games files did

[brave willow]

Didn't work for me.

[sleek tulip]

didn't work for me either

[desert wraith]

same to us

we got our kits and keys back

but uses are used and ammo

[sleek tulip]

where is the graphics file located? I didn't try it

[desert wraith]

its server side

we tried everything inluding reinstall one guy stayed in never got connected and got kicked we just tried to get back into shorline and same as soon as we got to the door

[brave willow]

appdata - battlestate - eft - settings

[elfin holly]

Yeah I think Transitioning is bugged, stuck on Preparing for Game again after getting to Labyrinth

[brave willow]

You said verifying game files worked?

[elfin holly]

Yeah I started a new raid and it bugged again

[desert wraith]

you have to wait for that raid to end then you can get back into the game

you just cannot get into labrynth

[elfin holly]

No it didn't do like a return to raid thing

It sent me back to lobby with all my gear

[desert wraith]

no it won't

yes same

escept my ammo and my key use but got my labrynth key back

[feral pike]

Does anyone know what to do about this? I had 20 min preparing to game at the entrance to the pve labyrinth and after alt+f4 endlessly only this message.

[brave willow]

Damn, I don't think my raid even started..

[brave willow]

Most of these comments are about this

[feral pike]

Indeed, sorry but English is not my native language

[brave willow]

All good

[feral pike]

So it's time to go back to War Thunder and see in some time if they fixed EfT 😅

[odd shard]

having the same problem with labyrinth

[muted veldt]

try changing to windowed fullscreen or fullscreen. one of those options allows you to use 43:18 or whatever the native res is for your widescreen. two of the screenmode options dont allow. i have LG 49" ultrawide and experience same issues.. hope this helps.

[dense swan]

is Labryinth down for pvp aswell ?

[finite tundra]

according to my not reliable sources yes

[torpid ermine]

I was stuck on an infinite loading screen so I go to restart now it's won't let me in the game cause "object reference not in an instance of an object" coming up over and over

[brave willow]

Waited for the "raid" to time out, (Around an hour) and it's put me back to my stash after my shoreline raid with all my gear and stuff aquired from shoreline.

[peak parrot]

If you have a shared.ini file on your User\Documents\Escape From Tarkov. You can edit the null on "axisName": "null" to "axisName": "". this worked for me. however I have had Tarkov installed on this PC since before Unity. It seems for new installs after Unity cannot do this fix

Not sure why an old controls config fix worked for me, but I thought I would share it here. Even through it did not work for my squad mates.

[torpid ermine]

is labyrinth bugged rn or smthn?

[peak parrot]

Seems to be so

[true lance]

Can anyone suggest what else can i do ? I was transitioning to the labyrinth but the "preparing game" was stuck for 30 or so mins so i alt f4. Now i cant load into the game atm, tried checking the file integrity and cleared cache.

getting this error

[obtuse ferry]

Labyrinth bugged for me also now.

[honest sun]

It worked for my buddy now when we were loagin in. he is in the game but me not yet same bug still

[deep crow]

same issue

[vivid briar]

tarkov labyrinth is down, are they aware of it or

you have to wait for the raid to end 30+ minutes then you get out as you were when you transited

[ebon orchid]

Same here

[vivid briar]

where do you report these bugs so they see it the quickest

[ebon orchid]

I had the same issue - cleared cache... did integrity check, rebooted and game is workign again, labyrinth still broken though

@sweet delta You guys aware of the issues affecting PVE regarding the labryinth?

going to try - "play on BSG servers" option on shoreline ? lets see if that helps ?

[heavy wren]

I also getting same error messages as Primetheus

Last time I tried to transit to Labyrinth about 4pm KST(GMT+9), but I still getting those message and nothing I can do... :/

I can't go into main menu

[ebon orchid]

workign again on my end

after waiting forever ... alt f4

went back in and i was in the raid.

so just a weird delay on their servers? i dunno

[ebon orchid]

I got object reference errors too, but then I killed everything - restarted launcher , cleared cache. and ran integrity check that fixed it for me

[sleek tulip]

nothing seems to fix it for me, maybe because I was in the middle of Shoreline -> Labyrinth transition

[heavy wren]

thanks for sharing, I'll try it for ya

unfortunately none of these steps doesnt work

[ebon orchid]

clearing the %appdata% Tarkov folder might sort you out? corrupt data in a file / config there maybe?

[heavy wren]

it doesn't work too.
guessing some of data in server might be corrupted during transit ?

[ebon orchid]

the only other thing i did was attempt to report a bug and include the server/config info ... could that have somehow sorted it out?

[obtuse ferry]

mine is wqorking again

[heavy wren]

I sent bug report, someday it will be fixed.... hopefully

[finite tundra]

i just restarted launcher verifies integrity and it worked

[compact saffron]

LIL GOONER is going channel to channel playing some loud sound

[true lance]

tried again after a while and not sure if its time or the reboot of the PC helped

but i was able to get into the game

[heavy wren]

finally I can join into main menu, it took around about 5 hrs
😮

[hasty snow]

I'm getting the same issue on PvE as many. I can get access to the game again after I delete logs, clear cache, integrity check, set download location for game (which forces another integrity check). Doesn't really matter though, since transiting into Labyrinth just breaks it again. Is there any way to ping someone from BSG for this? Or are they aware of the issue?

[sleek tulip]

mine is working too, and got successfully transitioned to Labyrinth

[hasty snow]

PvE? Local or BSG server?

[sleek tulip]

PvE, Local

[hasty snow]

Cool. I'll give it another go. Maybe they pushed a hotfix on thier end. Thanks.

[inland venture]

i got same problem

few hours now literally reinstalled the hole game did a ticket on website and they write do it on launcher so we get cache etc BUT YOU ONLY GET ONE TICKET PER DAY like what is this. How is this even possible.

[worthy river]

Any idea how long it takes for support to email back? Can't log into my account for some reason on the website but i can still play on the launcher

[wintry pewter]

pls pls fix the freezing problem it's killing me
i just die now cuz it

[bright yarrow]

the problem is back again, what else can i try?

[slim spruce]

try another internet connection

[bright yarrow]

as in? i dont have access to another network

[slim spruce]

cell phone hotspot or another router to see if it's your isp

[sage pumice]

For how many days as of today the event expected to end ?

[crimson lance]

Got a question about DLSS 4.

So every time I toggle override on (select preset) in the nvidia app and hit apply, it then toggles off by itself.

However i have the dlss 4 preset option in tarkov which would suggest it is working.

But is that actually correct or is something wrong?

[bright yarrow]

not the isp, still wont work from phone hotspot

[steep cobalt]

capp i have you blocked

Stop being an ass

[craggy veldt]

theres a problem on this discord, can i open a ticket?

the dude on the bottom

[cedar sand]

@craggy veldt @flint dirge #discord-mod-mail

[flint dirge]

ty

[chrome cove]

Do I need to also use it in windows or just being in that list is enough? Because it's not showing.

[vocal cargo]

Hey guys , I got a new computer and the game has high fps but feels choppy. Any idea how to fix this ?

[cedar sand]

I have a custom resolution added in Nvidia control panel, and that resolution is selectable in Tarkov, you do not need to use that resolution in Windows

2348x1368 is what I use for EFT to keep it 16:9 and windowed without being cut off by my taskbar etc

[warped mortar]

Im having trouble downloading the game can anybody help?

[cedar sand]

Please explain your issue more thoroughly

[warped mortar]

i have the launcher downloaded, but when i go to install the game nothing happens

[cedar sand]

How much room do you have on your storage drives?

[warped mortar]

400GB+

[cedar sand]

Can you take a screenshot so I can confirm this? All of your drives, not just the one you are trying to install the game to

[chrome cove]

Safe to say either I'm not doing something right, or not entirely sure what's happening. Also, on my G9 Neo, I can't create a custom resolution while on 240hz. I have to change the setting to 120hz.

[cedar sand]

Then that is something being limited by your monitor/GPU, not Tarkov

[warped mortar]

@cedar sand

[cedar sand]

Right click the launcher and run it as administrator, try to install the game and leave it to calculate things for up to 10 minutes after pressing install

[warped mortar]

@cedar sand i have tried that, but ill do it again

[peak sandal]

anyone else having problems playibg tarkov

[warped mortar]

@cedar sand still nothing..

[median igloo]

does anyone know how to fix this

[chrome cove]

Managed to get a decent resolution by modifying my monitor to 120hz, creating and applying custom resolution, booting tarkov then switching back to old resolution. It's super weird. 1 year ago it was much easier to get it on the center of the monitor.

[drifting nacelle]

hello cutie

[peak parrot]

how you doin

[drifting nacelle]

this shit is ass

cant play my raids before work

[drifting nacelle]

if anyone finds a fix for that object reference please lmk ive tried uninstalling, clearing logs, checking integrity, changing install locations shit does not work 🤧

[robust spire]

....And im stuck, love streets...

Got loose by doing some ninja moves

[vestal pendant]

im trying to reset my password and nothing is working, it won't even send me the email to reset it? anyone got a fix?

well not i got the password right but, they wont send me the email verification

[robust spire]

Checked spam folder? Yea, it might sound stupid xD

[vestal pendant]

i've checked everything

even my other emails lol

[noble star]

Okay so I just completed the event quest task line and got the achievement . When do I get knock Knock ? granted I still have Vacate the premises to do and I am on the assessment part 1

[robust spire]

Have they changed regular scav ai? Feels like a small % act like cheaters. Hit one 17 times with bt, at least one landed in head/face. Somehow, kills me and looking at hits and dmg makes little sense

Has happened a few times since last update, one shot me while i was behind a container having to reload. Also hit that ai 10-20 times and hits and dmg made 0 sense

[cold dawn]

hello i need help with the laucher pls

[robust spire]

@cold dawn How is anyone supposed to help you with so little information? Click on exe, click play xD

[cold dawn]

the captcha doest'n let me log in

[cold dawn]

yea i know

i don't speek english

[robust spire]

Running vpn?

[cold dawn]

no i don't have any vpn

[robust spire]

Sometime restarting pc helps, idk. I forgot vpn and captcha becomes funky. Restarting helped last time i experienced this, or close tarkov prosses and try again

[cold dawn]

I already did that and it didn't work

wait i send a video

[robust spire]

I have to download the file, something i kinda avoid when it is from random strangers xD

[cold dawn]

look

okey

I can stream my screen so you can see it.

[robust spire]

I belive you. Dont have any solutions i guess you havent already tried. Like, reloading the captcha until it register correctly. Not native english either xD

[cold dawn]

o

rusian

or what?

[robust spire]

Nope, scandinavian

[cold dawn]

jajaj

[robust spire]

jepp

[cold dawn]

okey

thaks for the help

[robust spire]

Np, not that i managed to help. Hehe

[quaint ginkgo]

soooo how do i get the lightkeeper labrynth task? I finished the kill 24 pmcs last night, and just went to lightkeeper and he didn't give me quest?

do i have to finish the quest I already have with him?

pleeeeeeeease help

[wicked fox]

I have crashed atleast 5 times loading into a game, never had an issue before today and yesterday, what is the issue ?

[cunning bramble]

is the labrynth map temporary or permanent?

[teal gate]

This object reference error is such a pain and can't do anything about it.

[slim spruce]

@modern verge please use MP4 videos and JPG or PNG images so they embed

with mkv you can sometimes rename it to mp4 if it's h.264/aac

[teal gate]

There any ETA on an alleviation for such an error? I've exhausted every method in the book, including a full reinstall

[slim spruce]

when you are starting the game?

[teal gate]

Nope

Loads profile data, hangs on the loading screen to the main menu

[slim spruce]

There are 3 possible causes: 1. a corrupt file in a game ini file for settings, 2. corrupt game file in client files, 3. corrupt game save on our server

The first 2 can be solves as with:

[teal gate]

Tried doing a transfer to the Labyrinth last night, happened to all of us in the squad, they got theirs resolved at random, mine is still doing it

[slim spruce]

1. Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

2. verify game files in the launcher

[teal gate]

I presume the 3rd requires a full account wipe

[slim spruce]

not always

but it's not a good thing to have

[teal gate]

Well, idk how a simple map transfer corrupts a game save on your end

[slim spruce]

try the solutions to 1 and 2

it's usually the graphics ini file

it gets corrupt

[teal gate]

rgr

[slim spruce]

see the above

[slim spruce]

also see the above

can you three make a bug report about this and tell me the ticket numbers?

[deep crow]

so i just need to wipe my account?

[slim spruce]

no

I didn't say that

[deep crow]

i did everything else

[slim spruce]

deleted all the ini files?

[deep crow]

including reinstalling my windows

yep

[slim spruce]

make a bug report in the launcher

[teal gate]

Life saver

Appreciate it there lad

[slim spruce]

so you're fine now?

[teal gate]

Loaded to main menu, so i assume so

[deep crow]

#34654774 thx for the help

[slim spruce]

try deleting the graphics file again

not the old one with shared.ini that is not used anymore

[deep crow]

alr

i tried to do the graphics first and nothing happened, and i tried with deleting everything else still nothing

[slim spruce]

you got stuck at preparing game with transitioning to labyrinth?

[deep crow]

yeah

[slim spruce]

Thanks

[true lance]

thank you but my issue got resolved by either passage of time or the reboot i did. Havent tried to go back into labyrinth though cause that caused the issue and everything else looks fine

[slim spruce]

sounds good

[deep crow]

saw this on reddit and it didnt help me but might work for someone else

[slim spruce]

the screenshots folder doesn't do anything, and I'm not even sure about the ini files thing

it might be a game save thing and just fix itself after time

[deep crow]

yeah im just trying everything out there

gonna try reinstall the game again

[slim spruce]

got a link?

to that reddit?

[deep crow]

1sec my friend sent me that

[slim spruce]

i found it

[deep crow]

kk

[green tangle]

@slim spruce tried the above solution to fix the object error, still getting the error after deleting the graphics ini, started the game then error occured again, deleted all ini files then got the error again

[sacred coral]

i own the game and have a few hours in it but i tried to launch the game and it tells me i dont own it

[slim spruce]

make sure the names on the website and launcher match, this is the most common cause

[sacred coral]

i have seen people with similar issues online but cant find anthing that helps

[slim spruce]

two accounts is the first cause

[deep crow]

btw i was playing with my friend on the bsg server not solo local raid (PVE)

[slim spruce]

ok

[green tangle]

yea the above solution didnt help, genuinly dont know what else to try, deleted the game twice, removed the ini files a couple times etc

[sacred coral]

You where right but now that i am in i have a different name

[green tangle]

you can change your name in game through the settings

[green tangle]

omfg it finally worked, apprec it

[deep crow]

damn nice, what did u do?

[green tangle]

just followed his steps, deleted all ini files, integrity check for the game on the launcher then it worked but everything is defualt so youll have to change your settings.. gonna try to put my OG ini files back in

[deep crow]

isee, i tried the same thing mult times but didnt work, thx tho

[green tangle]

delete all ini files then do integrity check then start

[deep crow]

i del everything after I uninstalled and reinstalled still nothing

[green tangle]

if that doesnt work then delete all ini files, start game then if that doesnt work then integridy check then start again

[deep crow]

yeah in the roaming?

[green tangle]

yea

[deep crow]

also tried

tried with del without the check and with the check

[green tangle]

try putting the original ini back in the folder, integrity check then start

[deep crow]

did that aswell😭

im giving up its fine bro

thx man

[green tangle]

keep trying diff methods, but it has to do the files

try deleting all ini files, load game when it fails, quit the game, go back to the ini files, delete the graphics then start again

you gotta try mulitle ways

[deep crow]

did u do it with the launcher open or not?

[green tangle]

yes open

[deep crow]

i got it to work!

after reinstalling

[west nebula]

hey guys looking for some help with EFTA, every time i install the game my download will cancel

[hidden quail]

anyone know how to fix this issue?

[radiant wagon]

Is the LK quest "simple side job" bugged for anyone else?

[slim spruce]

Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

[dusk creek]

Is there any fix to the download speed? It only does like 100 kb/s

I'm in admin on the computer which someone said it may fix it but its not working.

[open mountain]

Keep having issues with crashing after almost every exfil

[velvet pike]

hey im a little curious as this ONLY happens with tarkov but whenever i press play on a video in discord or anywhere else my PC crashes to a black screen (only if tarkov is open in the background)

[west ice]

been trying to solve the captcha for logging in and keeps looping, any solutions

[slim spruce]

sync time in windows

disable any vpns

[west ice]

i dont use VPNs, time was off actually and i resynced it, still looping

[slim spruce]

do you have access to another network?

[west ice]

its the first time its have happened to me

uhhh, no, should i try to restart my router?

maybe is the ip?

[slim spruce]

yes it's the ip

[west ice]

ok

[slim spruce]

reboot modem and router by power pulling

[west ice]

sounds good, imma try

[rare tusk]

anyone know why small objects and bushes are only rendering in when i get fairly close to them? 9800x3d/7800xt with 3.0 LOD/1500 visibility in game, and it happens all the time

[west ice]

nothing yet, imma try later since i think its not resetting my ip, will keep updated, thanks for the help!

[slim spruce]

turn up lod

[rare tusk]

i tried maxing it out at 4.0 and it keeps happening

[solemn saffron]

I'm dying object reference not set, deleted and redownload, ini files checked for null.

[rare tusk]

how do i do this?

[solemn saffron]

Oh this isn't a fix for the lod issue it's an error I'm having

[rare tusk]

oh mb lol, no worries

[solemn saffron]

Lod issues is a Radeon thing I have it but my buddy has a 3060 ti and doesn't have the grass issues

[rare tusk]

gotcha yeah its weird, small items like door hinges and shit only render in when im close to them and its pretty annoying lmao

[solemn saffron]

Pmc feet and bodies will do it sometimes as well

[solemn saffron]

Anyone have a solution on this

[proven vapor]

Error "Object reference not set to an instance of an object."

@solemn saffron

what should we do

been seeing this since yesterday

[solemn saffron]

Happened to me after a labyrinth load failure and alt+F4 restart went away on its own for a few raids now it's Everytime I try to boot up, I've checked and cleared temp reinstalled have tried to do the null in check

[proven vapor]

when i was loading into the new map

[slim spruce]

Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

[solemn saffron]

Yes I've searched the web but no fixes seemed to work or I'm dumb

Oh I'll give it a go

[proven vapor]

yeah imma try

what causes this problem tho

[slim spruce]

unknown

[proven vapor]

@solemn saffron did you get it fixed

[solemn saffron]

Weird still getting the same error

[proven vapor]

yeah

imma reinstall the whole thing

[solemn saffron]

Did that as well

[proven vapor]

bruh this game is such a dissapointment

[slim spruce]

please make bug reports in the launcher and tell me the ticket numbers

[proven vapor]

@slim spruce @solemn saffron i somehow fixed it by reinstalling bsg launcher

[solemn saffron]

No way it was a launcher issue and alright will do

[proven vapor]

no i checked all possible fix on the net

ppl came up with random fixes

if that didnt work you can try optimizing your eft in the nvidia app

then start your game there

lmk if it worked for u

[slim spruce]

thanks

[solemn saffron]

No sadly.

And no problem

[proven vapor]

ok

sorry man

[solemn saffron]

It's all good, just a crack head waiting for my fix lol

[proven vapor]

it has something to do with the event

[granite lintel]

@fringe blade still waiting, man.

[sacred haven]

https://outplayed.tv/escape-from-tarkov/LeomrV

what is going on ive lost 4 decent scav raids cause it just voids my items

ive redowned the game
checked intergerdy 5 times
cleared cash double that

and nothing works i just get blackscreened and voided 90% chance it crashes at the end of the raid 10% i load in and barely save it in time

[twilit fossil]

I keep crashing with pops for msedge application failure and nvidia app failure

[sacred haven]

I don't even get an actual error message it just says failed to connect and voids me :(

[twilit fossil]

Im trying to find help for my issue

[sacred haven]

Check ur Nvidia ngl gang I found out when I first got into tark that my navida was out of date by 5 years

[twilit fossil]

Everything is updated

[sacred haven]

Ge force now or what ever app u use to manage it

[sacred haven]

I'd check and if it is then clear ur cash check file intreg then try again

If that fails redownload tark

[twilit fossil]

Been good all week

[sacred haven]

If it still fails check for system update they like to hide

[sacred haven]

Go in game setting in tark and scroll to bottom look for the thing that says Nvidia

U may be running it though cpu

[twilit fossil]

Lol definitely not

[sacred haven]

u never kmow

[twilit fossil]

Its also msedge thats causing issues too

[sacred haven]

Idk I was just blind firing ideas

[twilit fossil]

Youre issue seems internet related almost

[sacred haven]

Fun fact it's not I get it Eathernet cable or not

It's just my tark being rude

Or so I think

[twilit fossil]

Yea but it seems like you are disconnecting could be firewall issue

[wispy delta]

im still having this issue, had it since yesterday,...?

[median igloo]

Does anyone no how to fix this get stuck on the first picture of battleeye for about 10 minutes then loads up and I get the second picture been i brought the game 2 days ago and still can't play it

[idle egret]

REQUESTID#34656713#

[vapid mica]

hey, every time i start tarkov it asks permission to use windows command processor, whats up with that

[idle egret]

This did not work.

Have also tried

• cleared cache
• verified files
• deleted screenshot folder

Like everyone else. Issue commenced during a load into Lanrynth. I left the load for 50+ minutes before Alt+F4. Have been unable to access the game since.

[granite lintel]

I still cannot login into Tarkov, every time I try, I get this. I've already emailed Support about it and still nothing.

Anyone got ideas?

[wispy delta]

REQUESTID#34659336#

re install did nothing aswell, ive tried everything

[crisp sand]

yo can i talk to a mod

[willow brook]

Been having the "Object reference not set to an instance of an object" error after trying to transit to Labyrinth 24 hours ago, anyone have a fix? i made a bug/ticket - #34661440

[wispy delta]

Same, and I’ve tried everything suggested everywhere and nothing

[chrome elm]

hey fellow pmc's, is it just me or is streets fucking unplayable? i cant even load in, and when i do. I get ridiculous lag spikes, freezes and generally horrible fps, especially when i encounter scavs/pmc's. I play on PvE aswell. it's so bad i cant even do my streets tasks, cant do the eent bcs of it.

[wispy delta]

I am the same , my friend says it’s cos my pc is shit but it’s only streets I have a problem then after crashing and giving up unless I reset my pc I start to struggle on other maps only happens after trying to go to streets

[idle egret]

Upgrade your RAM

[chrome elm]

Streets is the bane of tarkov

[chrome elm]

Paychecks comin soon

[wet needle]

do the servers always drop at this time or does it only disconnect me and my friend every night at 9

[bright yarrow]

game takes ages to load up, saying it has to update battleye

then finally loads up and i see this, which stops the games running

[zenith viper]

anyhbody knows how to disable 2FA? i cannot receive the sms at all, i ve tried many times... also the website profile ask for sms code which i cant receive, is there any solution?

[sacred haven]

Anyone got an ideas

[rancid charm]

Anyone know why Network problems part 1 won't show up despite having all required previous things done?

[cedar sand]

Screenshot your graphics settings please

[cedar sand]

If the task is not showing after a restart then you have not completed all of the required tasks

[sacred haven]

Give me about 5 minutes and I'll have it sent

[rancid charm]

These quests/tasks right?

[cedar sand]

Yes, most people fail to realise that they haven't completed everything on the list because they haven't even unlocked tasks on that list yet

[rancid charm]

I mean I'll check for the umpteenth time and maybe I did miss something now its a new day and I've a new head. But I was looking at all the completeds for these and it looked like they were there. BBL....Thanks for the help i suppose? lol

[quiet tulip]

Would anyone by chance have a fix for the launcher not installing the game? I've completely reset my pc. I've tried the whole download into its own special file. I've turned off my firewalls. I've un-installed the game using revo Uninstaller multiple times to completely uninstall anything Battlestate related. Has anyone experienced this before?

[cedar sand]

I promise you, you've just overlooked a task

[cedar sand]

these are not your settings

[slim spruce]

??installissue

[white steppe]

If "nothing happens" when you try to install, and just see the install button again, with no progress after confirming the location to install, choose any folder within C:\Program Files (x86)\ like "EFT" in there and start the launcher as administrator. That location has less permissions and will work.

[sacred haven]

were u asking tarkov settings ?

[cedar sand]

yes

[sacred haven]

oooooh one sec

[quiet tulip]

After I run as an admin do I need to try to install to the same folder as it recommends?

[cedar sand]

These settings are far too high

[sacred haven]

i know people with worse things who run it tho?

[cedar sand]

Use low/medium texture quality, disable mip streaming at the bottom

[sacred haven]

k

anything else or just those 2

[cedar sand]

Right but you are using mip streaming, this is why your game is crashing, alongside you using high texture quality on a 4060

[sacred haven]

so what does mip streaming do then

[cedar sand]

it streams the textures as you look at them instead of fully loading them to VRAM

it is without a doubt the reason why your game is crashing when you extract

and as you only have a 4060, you do not have enough VRAM to use high texture quality

even cards with 16GB VRAM struggle with that

[sacred haven]

i mean good 2 know not gonna aruge on this much but it seems to only cause issues when i extract but ill give it a go and see if it has problems still

[cedar sand]

It is specifically the reason why your game is crashing

[sacred haven]

alright then thanks for the help ima test it and let u kmnow

[rancid charm]

@cedar sand hugs cheky for being correct

cough

[cedar sand]

which one?

[rancid charm]

courtesy visit

[cedar sand]

nice and easy at least

[rancid charm]

I was getting concerned cause I saw some posts about if you didn't turn in a 3 part quest - where you can turn it in to doc gal, jaegar or another person - to a certain person you would be screwed

[sacred haven]

THANK YOU

it didnt break but scav got voided

[zenith viper]

anybody knows how to fix not receiving verification code from sms?

[bright yarrow]

how do i fix authentication error?

[median igloo]

been askin the same thing for 2 days no one wants to help

[bright yarrow]

yeah, id love to play the new event before it gets removed but support is very slow

[loud moss]

[cedar sand]

There is a pinned message for this issue

[bright yarrow]

not that i can see

[cedar sand]

Scroll down and view the second message in that list

[bright yarrow]

this is not my issue

this is

[cedar sand]

What is your issue then?

Oh, just log out of your launcher and log back in

[bright yarrow]

thank you for your support

[cedar sand]

I'm not support

??support

[white steppe]

[e-mail]

[cedar sand]

That's support

[bright yarrow]

yes, but you just gave me a bit of support just now, so thank you

[haughty gorge]

yo what is happening to my game?

[prisma pelican]

Back again... Just want to confirm if EFT.exe and files should be downloaded directly into C Drive in it's own folder or on the secondary drive?
edit Windows 11 64b

[eternal radish]

Hey guys, im trying to complete "forced alliance" in the labrynth questline but it says "quest will be available later". Dont know if there are prerequisite quests that I haven't completed yet but thats what im up to and cant accapt it. Help would be appreciated

[dusk pelican]

Hello I want to know how I can Report people With proof IRL they are cheating to make sure they get ban and have the website where they get the hack from they open a link to a website and it give you Rader hack and wallhack I have picturs of it in IRL

And have the Username of the person

[idle egret]

Has there been any updates for those of us who cant login to the game due to this Labrynth failed to load bug?

[severe sonnet]

Report in game

[idle egret]

Looks like its resolved itself somehow. Back to Labrynth we go!

[dusk pelican]

I did but it is on a website and he have been using it for 2 years and not banned i know the person in real life and have picture of it him using it and he's ingame name

the cheat cant get detected ingame thats the problem

[small bone]

does anyone know a fix for lag spikes on labyrinth?

[dark vessel]

Anybody having issues logging into the Tarkov website? My friends are unable to login to reset their PVE profiles. When we try to login we are sent a verification code to our email but once we enter the code it takes us to the site but the Profile option is not there. It just still has the login button but when you try to click login again it just refreshes the page and does nothing.

[gritty gale]

thank god someone else is also having this problem i had to factory reset my computer have been trying to redownload launcher for past 3 hours, but cant even login

[cursive garden]

This is what i came here to ask. Im trying a reinstall to see if issues get fixed but the website resets everytime i log in

[inner zinc]

does anyone having issues when Login in page?

[cursive garden]

Yes

[cedar sand]

Use a different browser

Also there is a link to the launcher download in the pinned messages and the Arena website also has this download link

[inner zinc]

which one?, i use brave and no working, tried in chrome, same problem.

[dark vessel]

We have tried all the major browsers.

[cedar sand]

Then you’ll have to wait for the issues to be resolved

[inner zinc]

[dark vessel]

It was working fine earlier today. Must just be a website issue

[smoky summit]

Does anyone know how many total GB tarkov takes? I've been trying to install it but I keep running out of space.

[inner zinc]

55.7Gb for me

[slim spruce]

It's also double during install.

[gritty gale]

legend

the pinned launcher download works

[smoky summit]

After the install will it compress to less GB? because I need like 90+ GB to install and it seems kinda crazy

[slim spruce]

it unzips the game then deletes the temp file

so it's double only for a bit

[smoky summit]

Thanks for the info

[austere relic]

How do I download game if login is acting like im not logged in on website?

[slim spruce]

https://prod.escapefromtarkov.com/launcher/download

[cursive garden]

this was goated. Thank you

[agile sage]

Is the website down? Cant login to profile

[radiant viper]

Came to ask the same, trying to purchase the pve

[vocal dragon]

same

[agile sage]

hmm

[elder crow]

why i try to download tarkov because i got a new pc it wont let me log in and take me to a page saying 404 error

[frozen sphinx]

same lol

does anyone know whats going on ?

[elder crow]

is it getting ddos

[radiant viper]

launcher link a few posts up can help with installing the game. But i'm passed that part lol

[elder crow]

thx vro

[agile sage]

im just tryna wipe and it wont even login

[frozen sphinx]

I need help in trying to login to the game it keeps popping up the 404 page

[radiant viper]

the game or the website?

[frozen sphinx]

the website

it doenst alow me to login at all

[austere relic]

you are a legend boss many thanks

[elder crow]

ong thx i was tweaking'

need my fix fr

[visual sable]

I’m trying to login and is not letting me

Is been giving me this error all day

[vernal yacht]

website is down

in terms of logging in

so u can't purchase anything

[earnest light]

i rly just wanna buy arena so i can stop trying so hard in pvp worrying about losing rubles, any estiamate on when the site is gonna be back up? does this happen typically or nah, im just tryna waste my money on arena but BSG clearly doesnt want it lol

[lyric fulcrum]

faaack i wanted to play the friggin game dude

i just need the dang launcher lol

[earnest light]

typically when this happens w pubg or any other game its like a 4 hour issue, ik BSG is small but like damn youd think theyd work hard to take ppls money lmfao

hopefully shit is back up soon, best of luck to all

[lyric fulcrum]

right

[dark dirge]

the laucher is linked.. scroll up

[lyric fulcrum]

my hero

[visual sable]

i already purhased the game i just trying to download the luncher i gues i try tommorrow

thank u bro

[radiant viper]

There are pinned links for downloading the launcher. So you don't need the website

[radiant kelp]

hello, I can’t login my account on the website

[vernal yacht]

https://prod.escapefromtarkov.com/launcher/download

[teal frost]

Im having the same issue

[vernal yacht]

theres the launcher

[vernal yacht]

if yall have not purchased the game

ur not gonna be able to play

[radiant kelp]

But I can’t log in to purchase

[teal frost]

I own it already, was trying to buy a standard account for a hardcore account

[vernal yacht]

launcher works im pretty sure

[vernal yacht]

yeah ur not gonna be able to do that

[vernal yacht]

yeah websites broken rn

[teal frost]

Gotcha, appreciate the info

[vernal yacht]

np bro

[radiant kelp]

sad, just got my new pc

[dark dirge]

have you already bought the game?

[vernal yacht]

yeah it will prolly be back up tommorow

[radiant kelp]

no

[vernal yacht]

honestly what u could try and do

is get the launcher

and create/login to ur acc

[slim spruce]

launcher download https://prod.escapefromtarkov.com/launcher/download

[vernal yacht]

and go to the purchase section

and see if u can purchase the game that way

[radiant kelp]

ok, i’ll try

[feral river]

you are a godsend ive been stuck in a login loop on the website for 30 mins

[radiant kelp]

didnt work, because it doesnt log in on the website

[iron canopy]

bro same i just joined this server to see if it was only me with the website issue

[vagrant creek]

omg ive been stuck for ages thank you

[hard lagoon]

any way to buy PVE with the website having issues?

[livid galleon]

trying to figure this out my self

[blazing matrix]

Hi, trying to get the game, have registered, verified and when I go to buy it gives me a 404 error. I have gotten rid of cookies and re accepted the sites, but can't get the game

anyone know how to fix that?

[hard lagoon]

you can use this to download the launcher https://prod.escapefromtarkov.com/launcher/download

The website is currently having issues

[blazing matrix]

ok, cool thaml you

thank*

[hard lagoon]

👍

[twilit kelp]

This works if you have already purchased the game and have registered, but if you're trying to buy the game it just redirects...

[true forge]

does anyone know how to fix the "object instance not set to object" error

Ive tried so many things

I can't do a single transit, end a single raid or sometimes even start a raid without getting this error. PVE mode

[cursive dock]

i just got tkd

how do i report

[true forge]

funny guy

[cursive dock]

what

[gaunt token]

yo is there a general "semi-fix" for fps drops whilst adsing?

[gray lark]

i cant find the client for the game?

[floral oracle]

this is probably a dumb question but for some reason it wont let me purchase the game, like it says i need to log in to buy, i click login then it 404's me back to the home page, i dont know what to do

[gray lark]

i've bought the game before and returning to play im trying to log into the website but when i click log in it just refreshes the website and does nothing

[floral oracle]

me too

[midnight tapir]

I think there might be an issue with the website right now.. I made an account and bought the game a year or two ago.. I can't even login in atm..

[floral oracle]

glad its not just me- well not glad but ykwim

[gray lark]

okay so other people arent able to log in?

it just refreshes for me and does nothing

[floral oracle]

no in cant either

it does the same thing for me

[gray lark]

damn okay

[midnight tapir]

Yeah I'm struggling.. lol.. Oh well.. Guess we gotta see if the website starts working in a few hours or something..

[gray lark]

been watching burntpeanut and hes got me wanting to play it again

[floral oracle]

its crazy you guys helped me figure this out faster than support did

they never even replied

[gray lark]

im just glad to know its not just a me thing

so i know it can be fixed lol

[floral oracle]

same here bud, hopefully we will all be playing by tomorrow afternoon

[true forge]

to add to this it only happens when tarkov is in offline mode. If i play on the BSG servers it doesnt happen. The issue is that when i try to transit the next map IS in offline mode no matter what

[gray lark]

ahah yeah lets just hope it gets fixed in general lol

[livid galleon]

if you remember your log in you can just download the launcher

[midnight tapir]

Is it correct in saying that the Darkness edition or whatever it was called at the time.. Is now called the Unheard or whatever it is now??

[floral oracle]

it wont let us log into anything... websites down atm as far as login/purchases

[midnight tapir]

I can't even login man.. It just reloads the main page of the website, and I ain't logged in at all.. Just asks to do it again, if anything..

[fiery knoll]

yeah i think there servers are down or something

[livid galleon]

https://prod.escapefromtarkov.com/launcher/download

use that to download the launcher

[floral oracle]

yeah i did that on repeat for about 2 hours earlier, its a issue on their side

[midnight tapir]

Oh sweet.. thanks man.. I'll try it..

[floral oracle]

goat

[midnight tapir]

@livid galleon Sweet as brother.. That worked.. Cheers man, downloading game now..

[sinful cypress]

tf i can't log in and also buy a arena

[gray lark]

yeah im having the same problem

[true forge]

I am getting this error in the error logs literally every time I crash "Can't set affinity mask. Error code: 122 "

[cedar sand]

Verify the integrity of your files, failing that; contact support with your logs

[true forge]

It's giving me the object reference error in game

i crash after every single raid, and on every single transition between maps

And the last time I contacted support it took them 3 months to respond

[cedar sand]

I’m aware, I read your messages

Support can view your logs and identify the issue, we can’t, everyone here is a player just like you

[lethal imp]

when the website can be fixed jesus christ

nikita is terrible

[sinful cypress]

waiting for website fk

[pliant island]

Any update on the website, Shit has been down for fucking ages now bro... JUST LET ME UPGRADE MY PACKAGEEEEEEEE

[snow snow]

trying to login on the tarkov website but it just keeps freshing the page does anyone know if the website is down or know what the problem is?

[fast veldt]

Anyone know how to get the tarkov launcher when it’s not letting me login to the site?

[ashen steeple]

there is some links above

[fast veldt]

I don’t want to get phished tho

[ashen steeple]

ok goodluck then

so no eta for this website fix?

[wise verge]

cant get Keeper's Word quest from lightkeeper even though ive completed all available quests, is it known issue?

[snow snow]

dk i had to reset all my games on my pc i wouldnt of deleted tarkov if i knew the website was gonna be down smh all i wanna do is finish my jaeger quests lmfao

[cedar sand]

You can download the launcher from the Arena website or from the pinned messages without having to login. Just takes a little reading.

[pliant island]

Everyone, The Website is finally back up!!

[drifting stone]

it is still not letting me pay for anything

saying the payment methods are unavaliable

[cedar sand]

Use a different payment method or reach out to Xsolla

[mint aspen]

Hello! I'm trying to do the new day, new path quest from PeaceKeeper, i have been to ground zero, transited to streets but on streets the quest does not activate, any clue on what i'm doing wrong or if it's bugged ?

[winged current]

anyone else still has trouble with authentication email?

[upbeat flicker]

Anyone trying to patch EFT encountering persistent integrity issues? Haven't played in a few months - was on an old 0.14 version, trying to patch to more recent 0.16 version. Multiple Integrity issues with patching. Launcher said to fully reinstall - so I did that. A full reinstall also failed the integrity check.

I completely uninstalled the game and removed all EFT data - now trying to install on a new drive. However not sure it's a drive issue - CrystalDiskInfo confirms both NVME drives at 100%

Just curious if anyone else has had this issue?

[gaunt hornet]

how long does it take BTR guy to send me the items that I paid him to transfer?

[frozen sphinx]

the Website is still not working currently it keep pulling up a 404 page when i wanna buy like pve for example

nvm its working now lol

[hollow finch]

i need help i moved from a nvidia gpu to an amd gpu and now whenever i shoot my gun my fps drops

[cedar sand]

Follow the guide in the pinned messages

[bright yarrow]

anybody know how to fix this?

[slim spruce]

it should begin in a few minutes

if not, disable windows defender and reboot

[lean star]

did anyone else get error 305002?
bought pve for one of my friends who had the game already, regions are correct and shouldn't have any issues

[slim spruce]

what is the problem and error message?

[slim spruce]

which website did you buy the code?

[lean star]

that's what it says, doesn't let him claim the code

[lean star]

the tarkov website?

escapefromtarkov one, made sure to verify it wasn't a clone

[slim spruce]

contact support about the code in a ticket

[lean star]

did but no answer, was wondering if there was a way i could fix it myself

[slim spruce]

no

[lean star]

that sucks

[sullen blade]

Question... I just started Tarkov again because I wanted to check on the game after taking a large break. I went to forums and noticed that the last post was from October of 24.. am I missing something?

[lean star]

its probably your windows firewall not letting your game download/update, happened to me too

[vale badge]

I need Support, i changed my game name just now and accidently wrote stamkyyrat and not stankyyrat. What do I do? I need to just correct the m to n please

[lean star]

i think you just have to wait a while to be able to change it back

[slim spruce]

@earnest heron to use modmail your dms must be open

@vivid briar

[slim spruce]

You must wait to change it again

[vale badge]

@slim spruce What can I do so I dont have to wait as whole year?

[vivid briar]

LMAO THEY ARE

[vale badge]

Bro i gotta wait 1 year

[lean star]

a whole year? i thought it was 2 weeks

[vale badge]

to change it

Im not waiting a year to change my user from one wrong letter

[slim spruce]

@vivid briar use modmail please

[vivid briar]

read what you delete

[vale badge]

Nvm, i realized its backwards it says 12/04 so i thought it was december haha

its april 12

[lean star]

lol

[vivid briar]

i can not use modmail i already complained to many mods no one know why

[vale badge]

Haha im slow

[slim spruce]

figure it out then

[vivid briar]

lmao

yeah okey

[slim spruce]

either you blocked the bot or server dms are disabled

@fair zephyr No more

[fair zephyr]

aight

[vivid briar]

i think you have a proof there

[slim spruce]

I will not deal with this in public. Figure out mod mail.

Any more in public is mutes.

[vivid briar]

you can't say better than any other moderator told me , sadely modmail is just not working with me idk why

[vivid briar]

and i mean its not like the whole discord were full of ppl like this so ..... it wont change no matter if i can or not use modmailm

[slim spruce]

Use modmail or nothing happens.

server dms are disabled or you blocked the bot

@jagged echo

is the bot

[fair zephyr]

ye i think he got dms blocked, i cant dm him either

[slim spruce]

??modmail

[white steppe]

Hello! In order to use modmail, please open your DMs to server members.
If the previous does not work ; will have to adjust your per-server Privacy as well.

https://cdn.discordapp.com/attachments/983260800791756820/1037866199406628874/image.png
https://cdn.discordapp.com/attachments/983260800791756820/1047686581575766047/image.png

[slim spruce]

future arguing between you two is mutes, btw

[vivid briar]

once again no , i would love to use it its working on any other server except this one , im a discord mod on many other discord and im an it guy ......its not working its not my fault

[vivid briar]

i spent 40 min few month ago with a mod in voice trying to figure it out. we didnt. a manual ping worked tho so we dont know why , but anyway. the problem will not change no matter if people do report or not, he saw the threat and left the channel for good its all what i wanted , have a great day.

[slim spruce]

@vivid briar I will not take reports in public. Future conversation about reporting here will mean mutes for you.

[vivid briar]

ok

[slim spruce]

No more in public that is final.

[vivid briar]

apply it . im not arguing , im getting insulted

[sullen blade]

Question... I just started Tarkov again because I wanted to check on the game after taking a large break. I went to forums and noticed that the last post was from October of 24.. am I missing something?

[slim spruce]

forums are not really used anymore

use reddit or here

[floral oracle]

for all the ppl that were having trouble accessing/loging into the website last night, there officially back up

[toxic glen]

is there a way to report cheaters in this discord

[slim spruce]

no, report them ingame

??installissue

[white steppe]

If "nothing happens" when you try to install, and just see the install button again, with no progress after confirming the location to install, choose any folder within C:\Program Files (x86)\ like "EFT" in there and start the launcher as administrator. That location has less permissions and will work.

[grand vine]

afk in shoreline 9

[pliant kraken]

Keep getting error 1000 on PvE, can't save any progress. Any advice?

[slim spruce]

no please read it again

[slate basin]

Sure, here's the English version:

Hey everyone, I have an AMD Ryzen 7 5700X3D and an RX 7800 XT. Even with CPU cores only at 40-50% usage, I'm getting just 40-50 FPS on "Streets" in Tarkov. Tried everything—updated drivers, fresh OS install, all the fixes—but nothing works. Any tips?
Thanks!

And me Gpu are the higest peek 70% wqhd

[slim spruce]

The game still needs optimization

The problem is likely in the game.

[loud moss]

dm me your settings.

something is very clearly wrong, i use a 5700x3d/7900xt at 1440p native and can play streets at 100-130 frames, currently with my 6650xt in i can still run it at 60-90

[clever hull]

why wont the website let me buy pve, i have arena and eft, but now it wont let me buy it

[brisk verge]

hi i can't login into my account on website. it says 2fa code is wrong but its not i'm using gooogle's authenticator

[slim spruce]

what error?

[clever hull]

"Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support. Error 3032"

"Right now we can't show the items in your cart with this payment method. Use another payment method to see the items in your cart."

[slim spruce]

3032 means you're banned from xsolla. You need to contact them as they handle all our billing.

https://help.xsolla.com/

[clever hull]

why am i banned?

[slim spruce]

Usually for a refund.

[clever hull]

i havent refundded anything from them, i still own eft and arena- i just bought arena like a month ago same card same account

when trying a diff card/paypal same message pops up

[slim spruce]

they handle many games and parts of steam and twitch

[clever hull]

can it be any other reason?

[slim spruce]

I don't really know many other reasons for it.

You'll need to contact them.

[clever hull]

is it my pc thats banned? or can i gift it to myself from a diff account?

[slim spruce]

xsolla bans your name and address and all info

[clever hull]

trying but no response yet

[slim spruce]

it's tough to get around if not impossible

[clever hull]

@slim spruce yo can i ask u a few questions

[slim spruce]

what about?

[clever hull]

hold up

[clever hull]

can i get banned for disputing a charge?

[slim spruce]

if you refund the game your account will probably be banned yes

[clever hull]

how long till , do u think? cuz they are claiming i disputed the charge 3YEARS ago, yet i still own the game, i don't recall disputing this charge

[slim spruce]

a refund breaks the TOS

[clever hull]

i am in contact with them and trying to prove i didnt

[slim spruce]

unfortunately there's not much you can probably do, some staff are xsolla banned and nobody can really help

claiming random stuff they don't remember

[clever hull]

they want to see the transaction of purchase, but they wont take a email i got from etf saying i bought it

[slim spruce]

bank transaction, email from xsolla at the time

[clever hull]

i don't have owner ship of the paypal used at that time, and i delete all emails i get, but i can resend my self the purchase email from eft.com saying i bought it that day but that wont count, they said lol

[slim spruce]

sorry you are probably out of luck then

[clever hull]

bruh does that mean ima get banned because of this claim?

[slim spruce]

xsolla may be talking about a refund from another game

[clever hull]

they said it was eft

[frozen fox]

Hello we can change email with 2FA?

[slim spruce]

I don't know then.

[clever hull]

bro i worryed lol, i dont wanna get banned for doing nothing haha

[slim spruce]

When you have 2fa enabled you can change your email.

[frozen fox]

Got it ty

[clever hull]

they said they will let it go, if any sus things happen they with lock it again. try again buying game after 15 mins !!! so they saw there error or dont care cuz its been 3 years

[clever hemlock]

any idea why im crashing or disconnecting every single time i try to run scav?

[frozen fox]

sorry for tag but if after change email can i close 2FA? Can i able to do it?

[slim spruce]

perhaps

but why would you?

[cinder drum]

everytime I try to load into any map it takes 5-10 min to load in, the game runs fine everytime i load in but it just takes forever to load map and loot. It used to load fast but now it doesnt, it might be my computer but it used to load in fine.

[clever hull]

is ur game on ssd?

[cinder drum]

ill check

[frozen fox]

Idk maybe can i loss my phone or can broke just thinking

[cinder drum]

yes

[clever hull]

u have a m.2 ssd?

whts ur rig specs, id just like to know

[cinder drum]

thats it right?

[clever hull]

id delete that lol

like u know like if u have 32bgs of ram?

[cinder drum]

i have 16

[clever hull]

ddr4 id assume

[cinder drum]

yeah

[clever hull]

wht gpu u got

[cinder drum]

gtx 1650

[clever hull]

u are running with an older pc, its gonna take time loading in, this game is very intense on your parts, imp could just mean its time for an upgrade

at the veery least id look into getting more ram or a better ssd.

[cinder drum]

alr thank you

[clever hull]

i could be wrong lol i am just a bystander @slim spruce help this manz

[smoky summit]

Anyone else getting stuck on matching when trying to scav?

[tacit rivet]

if i unlock the labyrinth can i bring along someone who hasnt done it ?
my friend and i dont play anymore but were down to try the new map he doesnt have much time to play

[unborn fulcrum]

whats the all rounder plate to be running if money aint a issue?

[summer spade]

Network Provider part 1 not unlocking. Not even showing as "locked" under Mechanic tasks. Cleared cache, cleared logs, checked integrity. Still nothing. Am I fucked because i didn't turn in Chemical part 4 to skier?

[twilit fossil]

@tacit rivet you both need keycards to get in butbthats it

@summer spade you have the other 12 tasks done?

[summer spade]

Yes, triple checked all are done. I suspect the bug(?) is back where you have to turn in Chemical part 4 to skier otherwise you “failed”. Wiki states you can do any of the 3 options but it must have regressed with a recent update.

[placid dew]

sorry if im in the wrong spot - my teammate has a sound issue, he cant hear any sound. I can hear his game sound through his discord stream, am i correct to assume that its a problem with his headset/drivers and not the game?

restarted game, checked its the right output etc

[cedar sand]

It’s not. You’re missing a task.

[glass mesa]

So I can't login to the website because it's asking for my 2fa code. And my old phone was destroyed at work so wtf do I do? plz help

[cedar sand]

??support

[white steppe]

[e-mail]

[lone crater]

They said that the authentication is working now but my launcher prompts me to do a captcha before I login to my account so I check the box then it unchecks itself over and over again am I doing something wrong?

[hybrid pollen]

is anyone not able to install tarkov rn

when i click install it says site cant be reached eft took too long to respond

[autumn token]

Can someone help me?i deleted my old email then i forgot that my account in tarkov was binded to it

I want yo retrieve pls helo

[slate basin]

Hey everyone, I have an AMD Ryzen 7 5700X3D and an RX 7800 XT. Even with CPU cores only at 40-50% usage, I'm getting just 40-50 FPS on "Streets" in Tarkov. Tried everything—updated drivers, fresh OS install, all the fixes—but nothing works. Any tips?
Thanks!
And me Gpu are the higest peek 70% wqhd

[slim spruce]

i had to lower my textures as i had the same problem

but with 12900k and 4090

[magic juniper]

i need help with a in-game problem can someone help me i got screenshot

[drifting silo]

anyone ghood with fps stuff? I am trying to increase mine as much as I can. I have a intel 12900k, Radeon 9070 XT, 64gb ddr5 ram. I have tried with fsr on and off etc. Getting decent fps but I feel like I should be able to tweak the game to get more. For example on customs I get around 70ish. Just wondering if people know what settings are good to change or mess around with. Thanks 🙂

[loud moss]

yeah. dm me your settings.

[drifting silo]

I will now in 2 mins once I get out of raid thank you ❤️

[autumn token]

i alraedy sent sir

[tulip gull]

Im stuck at Repairing the game 0%

how do i fix that

[pliant kraken]

964 damage to tagillas dick and he beats me to death, cool

[summer spade]

I’m not missing anything according to the Wiki. Is the Wiki wrong?

[gritty sigil]

Can't join raid, "Server connection lost" every time, there goes my gear.. Wth is this, high end gaming pc with 1gbps internet..

[cedar sand]

You are, people often overlook the fact that they haven’t completed a task because they haven’t unlocked a task yet due to not having completed the prerequisite tasks

[covert kite]

Is Auth email servers down? Im not receiving emails with login code.

[summer spade]

Alright, I'm going to quadruple check again I guess. Is there any other requirement besides the quests and Fence rep? My fence Rep is 7+. Level 49

Something weird just happened when I logged on. House Arrest part 1 was the most recent from the list that i completed, but I didn't get part 2 right away. Just when I logged on now(first time today), House arrest part 2 was available, but when I accepted, I got a "quest not available" 704 error

after it reloaded to menu, House arrest part 2 isnt in the list anymore

[cedar sand]

You have to wait 21 hours after completing part 1 to be able to accept part 2

[summer spade]

Got it, I'm also embarrassed to report it was Cult Part 2 I was missing. sigh...

[cedar sand]

You will see this error more as you progress through Network Provider also, all it means is the task not currently available for you to accept, as they are time-gated

[summer spade]

Thanks for your help!

[gritty sigil]

2025-04-06 18:27:37.416 +02:00|0.16.5.0.35958|Error|network-connection|Timeout: Messages timed out after not receiving any message for 3007ms (address: 156.146.40.119:17003)
2025-04-06 18:27:46.417 +02:00|0.16.5.0.35958|Error|network-connection|Timeout: Messages timed out after not receiving any message for 12008ms (address: 156.146.40.119:17003)
can't join any raid, any ideas?

[leaden heron]

i was afk for 3 seconds and gets tk
https://outplayed.tv/escape-from-tarkov/4eyBZ3

[slim spruce]

@leaden heron use #discord-mod-mail to report problems

[gray dew]

What are the yellow flares for? I heard they are for signalling to scavs to use co-op extracts but I dunno if that's true?

This is a PVE question

[cedar sand]

They are used in tasks, that’s it

[prisma fern]

Anyone have a clue if BSG support will replace the Gamma I lost after dying on customs?

[tulip gull]

Why does repairing the game take so long? I started since 9pm and now its 4am, it's taking this long

[cedar sand]

You do not lose a container from death

[prisma fern]

I can tell you right now.. i didn't delete it.. and I don't have it anymore.

I wasn't discarding anything when i lost it. I got sent back to my stash my and my container was gone.

[cedar sand]

BSG does not return any lost items, so you would not be given it back regardless of what happened to it

[prisma fern]

There's apparently a bug including the Gamma and customs. 1000hrs and never seen it.

Gg's shitty customer support. Ah well
Thanks

[cedar sand]

If you think you have found a bug, please report it in your game launcher

Bug reports and account support is not provided via this Discord

[prisma fern]

I've just made a ticket off their main site. See what cones of it.

No, I know. Inwas only curious if anyone's experienced the same and mightve had better luck

[drifting silo]

hey did you get a chance to see my dm ? thanks 🙂

[prisma fern]

Evidently, the only other way to get it is to reset the account. And I've only gotten to lightkeeper LMAO. But, thank you again very much !

[cedar sand]

If other people had experienced this same bug as you, there would be wilfires all over this Discord and on X

[cedar sand]

Or you could just use your Epsilon or buy a Beta and get a Kappa container?

[prisma fern]

Turned in the epsilon for the task. Working towards kappa. Just sucks having the beta again.

Trying not to reset the account. Too much progress

[tulip gull]

can someone actually help me here??

[frozen fox]

I cant login Tarkov website why?

[jagged atlas]

Yoo why cant I run this game?
I7-8700
32 GB ram 2666MHZ
RTX 3060 TI

[bright yarrow]

unlock kappa

[prisma fern]

Working on it 😆 doing dragnet in a few seconds here.

[minor pasture]

im having a problem crashing when i transit to labrynth

[clever hemlock]

crashing only on shoreline ONLY USING SCAV

[hybrid shard]

Anyone has glorious mask on their scav? Have been searching desperately since 5 days!

[slim spruce]

You should be able to at 1080p at least

the cpu might be the limiting factor

just depends on your settings

[drifting silo]

anyone ghood with fps stuff please? I am trying to increase mine as much as I can. I have a intel 12900k, Radeon 9070 XT, 64gb ddr5 ram. I have tried with fsr on and off etc. Getting decent fps but I feel like I should be able to tweak the game to get more. For example on customs I get around 70ish. Just wondering if people know what settings are good to change or mess around with. Thanks

[severe sonnet]

What resolution you playing on?

And what are the rest of your settings?

[random folio]

game crashed and now when I load in half the trees dont load and theres no grass
will checking the file integrity fix that?

yes it did

[dusk hedge]

streets btw

[unique trout]

any idea on why when i start tarkov, that arena starts up instead?

[dreamy thorn]

did you switch to tarkov tab?

[unique trout]

lol yes

[quiet summit]

You installed both Arena and Tarkov in the same directory

Uninstall both, then reinstall using two separate directories

[pallid canopy]

am I missing something on the quest Shady contractor or is it maybe bugged out ?

Cant turn in the quest item
any news on this one ♥

[gaunt hornet]

I've been experiencing a lot of packet loss and heavy frame drops Has anyone here got the same problem?

[bright yarrow]

you have to hand it to mechanic

like you did for saving the mole task

subtask says hand over the diary, not just have the diary in the stash

[pallid canopy]

@bright yarrow
never mind under task it shows
early monring
non the less big thanks for the awnser ♥

[hybrid shard]

Anyone has Glorious E mask on their scav? 😦 its day 6 and I am desperately looking for it?
Can a really expensive kit in return.

[grand fable]

I am not receiving my E-Mail authentication, even though i receive change password request and news and so on. Can somebody help?

[stray crest]

I got a daily quest it ask me to hand on "7N39" FIR

So how can I finish it LoL

[bright yarrow]

show screenshot

[wintry pewter]

i love my beta game

[stray crest]

all ammo's FIR is gone. IDK how to finish it.

[dreamy thorn]

wait, there's a quest that hand over ammo? pretty sure you don't?

[final dagger]

Hi all new here my friend just got me the game as a gift and still we havent got a key does anyone here know what we must do ??

[gaunt hornet]

the flea market is taking forever to load

[full timber]

can anyone tell me why my messages in pve lfg are getting auto deleted ?

[deft nimbus]

gunsmith part 24 not able to hand in anyone know why

[hybrid shard]

Anyone has Glorious E mask on their scav? 😦 its day 6 and I am desperately looking for it?
Can a really expensive kit in return.

[cedar sand]

The key is sent via email to the account he purchased it on

[cedar sand]

You have built the gun incorrectly

[cedar sand]

You are posting discord server invite links, this is not allowed

[deft nimbus]

looked at videos and builds and they all the same one from 1 mounth ago but it dose not work

[cedar sand]

Use the wiki

[deft nimbus]

thats the same as them to

[cedar sand]

You are building the weapon incorrectly then

[full timber]

no im not im posting vc join requests

[deft nimbus]

its my friend trying to do and he has all the the exact parts from wiki all in the same places as wiki still not working

[full timber]

im trying to post one here to show it says join vc

[cedar sand]

No you’re not, I just checked the logs, you are posting server invite links.

You need to “copy link” on a voice channel, you are instead pressing invite people, which is a server invite.

[cedar sand]

Then he does not have the correct parts.

[stray crest]

daily quest. yep.

all of ammo's FIR mark is gone. so can't hand over it.

[violet isle]

just spawned as a scav with this, is this op?

[quaint heron]

does anybody know why i would be getting monitor ghosting? it only happens when i play tarkov, and primarily with trees / grass.

[olive edge]

Hi

I am trying to install the game but keep getting the error Checksum failed?
Tried running the command that starts a repair on my hard drive but same result

Kinda like this one

Anyone else experienced this and might have a quickfix? 🙂

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/453

[viral plaza]

stuck at preparing the game for 20min????

[hybrid shard]

Anyone has Glorious E mask on their scav? 😦 its day 6 and I am desperately looking for it?
Can give a few really expensive kits in return.

[stray snow]

hey i cant connect to my acc when i tried to connect it tell me that i will receiv an email with a code but i never recived it

[cedar sand]

There is a pinned message regarding this

[stray snow]

thanks

[visual oracle]

need to graphical settting help. can anyone help me?

[loud moss]

dm me your specs and settings.

[mild dirge]

hey guys i got a question for the event Labyrinth i just complited the 24 pmc kills on the map whats the next quest cant see it do i have to go to light keeper of it will come later on ?

[daring flint]

I keep getting packet loss that disconnects me every five seconds

I have lost three kits from it, is there a fix?

[subtle valley]

i've lost two kits to high packet loss in the new area. wtf is going on?

so anyone from the BSG "support" group want to answer on this?

hello?

any answer or what

[slim spruce]

it could be anything, regular internet problems, struggling pc on the game, there's no enough info

[subtle valley]

I've never had issues running the new area since it came out

[onyx hornet]

Is scrolling on the flea market super buggy for everyone else?

[nova bear]

hey i havent been able to play in months due to the launcher not being able to complete a download can someone add me and plz work me thru it

[flint parcel]

??events

[white steppe]

Shadow of Tagilla boss event is currently active on PVP and PVE: #eft-announcements message

[subtle valley]

again, i've been dealing with packet loss on Labyrinth area. has anyone else been dealing with this as well?

[autumn wave]

I keep getting this when trying to start the launcher. i have deleted EVERYTHING and redownloaded from the website and still getting this

[slim spruce]

Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

also go to C:\Users\%username%\AppData\Roaming\Battlestate Games\BsgLauncher and delete "settings"

[odd root]

so im getting kicked from ingame with sever conetion lost and i cant post the error log on this discord anyone got info on this issue the error log just says set method not found for spawned in session

[dreamy thorn]

well you can just replace it then

you can replace the quest for free twice, then with money and negative rep for 3rd and so forth

besides wasting 44 igolnik for measly quest reward isn't worth it

[autumn token]

guys i already email the email support, how many days do i need to wait for them to reply?

[zinc cliff]

guys does anyone know if i can transfer my gear and levels over to pve?

[elder coyote]

can i remove my tarkov community post somehow

[gaunt hornet]

Why do I keep getting sent into a 250+ ping servers when I select low ping ones?

I'm forced to go AWOL or either die when reconnect

[pallid matrix]

gunsmith 6, cant hand it in

why?

[stiff rune]

its the wrong foregrip, need the fortis shift one
also dont need the charging handle on there i think

[hybrid shard]

Anyone has Glorious E mask on their scav? 😦 its day 6 and I am desperately looking for it?
Can give a few really expensive kits in return.

[golden jungle]

hi i have a big problem, i cant reset my passwort, i do reset password 1000 times but i dont getting a email holy fuck!

[stiff rune]

#community-support message

maybe that helps @golden jungle