community-support

[dim socket]

Hello I had something unfortunate hapen to me I killed shturman for the first time and he bugged out and didn't become a corpse, so no loot for me for the first time I kill him

[tranquil tulip]

happens to the best of us

either driver update, or maybe ram issue

[austere roost]

This not just happens to shturman, seems to be a general thing
https://medal.tv/de/games/escape-from-tarkov/clips/j9S70q5eXDkrXCu95?invite=cr-MSxkdTAsMjkyMzY1MzY1LA

[dim socket]

for me he just stopped moving and stood there https://i.imgur.com/xbbW6Fz.jpg

he even moves but his gun doesn't move like a idle animation xD

[rigid imp]

Hi, im not getting emails to my account for verification codes, whitelisted everything

Password works. Password reset doesnt also doesnt send to email.

Support emailed with same copypasta u can find on the webaite

Also tried doing it on bsg launcher

[elfin holly]

This is my fourth day of asking if getting acquainted for lightkeeper is fixed

[worn aspen]

Hello bois, i've got a question, i've recently upgraded to ryzen 7800x3d and 32gb 6000mhz cl30 ram, but i seem to get KERNEL HEAP MODE error Blue screen, any known fixes for this? I've checked reddit and everything... thanks!

[rigid imp]

Umm

Try installing amd drivers for the x3d chipset

[rigid imp]

Wither from amd site ur ur motherboard site under the support mage

Could be the reason imo

What gpu u have? Could be that ur running out of vram

[deft ice]

This is my 25th day asking if lightkeeper has been fixed

[slim spruce]

@serene lichen to use modmail your dms must be open

[rigid imp]

Same

[solid gorge]

??issues

[white steppe]

We are aware of the following issues and are working on these fixes right now as a top priority;

• Reputation issues
• Achievement issues
• Invisible players with new clothing
• Quest Rollbacks
• Extended loading profile durations
  Again, these are being worked on as we speak.

[worldly ether]

does anyone know if the lightkeeper quest is working?

[formal hare]

probably not.
anyone else having issues with ambulances again??? Sucks that some of the quests are broken

[worldly ether]

i just did it

no problem

[formal hare]

you have to get the phone in the same raid as leaving with the taxi?
the wiki said you didnt have too.
but the car almost never spawns for me.

[fluid pagoda]

so like i keep having random frame stuttering or game stuttering every like few seconds that last like .3 seconds and sometimes more, ive checked my setting and changed some stuff around and no clue why this is happening

[deft drift]

??pagefile

[white steppe]

#community-support message

[red mulch]

Had to uninstall for more space, but now that I have space again it's saying I don't have enough space on my C drive

But I'm not downloading it on my C drive 🤔

[echo echo]

When local pve will be playable ?

[tulip jetty]

Any idea why does my monitors go black only when playing tarkov or arena i have seen a post about it i switched anti-aliasing to FXAA but that did not fix it. And it only occurs at this game. Any idea ?

[timber wharf]

ik its a bad picture but i got a marked key for this room but theres no circle am i in the wrong building or what

[fluid pagoda]

i did this and it bluescreened my pc when i launched a tarkov round

[deft drift]

No I just did it so I can find the link to send to someone

[fluid pagoda]

?

[digital orbit]

is lightkeeper bug still?? or you can access it

[hollow grove]

Any ideas? Scav and Team both work fine. Just solo pve...

[hollow grove]

looks like wrong room

[sharp root]

literally downloaded the game yesterday T_T

[slim spruce]

verify integrity of game files

[sharp root]

I did, I cleared cash, I started with admin, I updated drivers, i rebooted pc. I chose game path and verified again. I did everything so i gave up and now im reinstalling everything tarkov related

[slim spruce]

are you on a virtual machine or mac or linux?

[sharp root]

regular ole windows 11

ill see if reinstalling worked. If it didnt then i have no idea unless somehow riot vanguard or signalrgb is conflicting with it someway

[slim spruce]

Anything strange about your windows install?

[sharp root]

nop

ive played tarkov on the exact same pc and windows install multiple times before

[slim spruce]

restart the battleye service in windows services

services.msc in start > find battleye service > right click restart

[sharp root]

well ill try that if reinstalling it didnt work

[broken minnow]

what is the song that plays when you are in your hideout

[slim spruce]

https://open.spotify.com/artist/7lcUdxv3Y3mr7yb0ngTQ0J?si=X9UEO3LtSZes5iaSoqb5mQ

geneburn on spotify and soundcloud

it's nikita

[broken minnow]

any idea what the song is called tho?

i dont see it on the top 10, i havnt heard this one on spotify before

[slim spruce]

several play on loop

[broken minnow]

i have one that plays every time on a loop

no other one for me

[slim spruce]

almost all his music is on spotify or soundcloud

[broken minnow]

rip not even shazam has it

ill check sc

its here nice

rip its not on spotify 😦

[sharp root]

didnt work

neither the reinstall nor the restarting of battleye

[slim spruce]

make the tarkov exes and the launcher exe start as admin in the exe properties on all 3

[sharp root]

how i do that

[slim spruce]

find the tarkov exes (2 of them) and the launcher exe, right click properties > compatibility tab > check run as admin

[sharp root]

when i launch the tarkov.exe alone as admin. this pops up in game

[slim spruce]

you can't start the game without the launcher

[sharp root]

admin doesnt work

[slim spruce]

starting the game via launcher?

[sharp root]

mhm

ive changed the admin thing, it doesnt work

[slim spruce]

got any 3rd party antiviruses like avg?

[sharp root]

i got avast cleanup service. Thats it. But even closing that it doesnt wor k

[slim spruce]

are you in the preview system on windows 11?

[sharp root]

well i cant exactly leave the insider build without reinstalling everything so

[slim spruce]

I have looked through all other problems and never seen this. The most likely cause is that preview system that I have seen cause other similar problems.

You may need to opt out and reinstall a main version of windows 11

other potential fixes are uninstalling that avast thing and white listing in windows defender

the game and launcher folders, then rebooting

[sharp root]

and reinstall 2tb of games and software. yeah no i do not want to do that T_T

i swear if its my gpu overclock im gonna be so angry

it is not

ok yeah i got no idea

[slim spruce]

I have never seen that error in battleye launcher

2 posts from other games mentioned preview program

[sharp root]

ive never had an issue before now tho

and other games on battleye is working just fine

its specifically tarkov

[slim spruce]

you did admin on all 3 exes?

2 game ones and launcher?

[sharp root]

2 game ones? i only did 1 game and launcher

ill try

nop. didnt work

[slim spruce]

preview program or dev program?

[sharp root]

i checked for update and this came up

[slim spruce]

being behind on regular windows is a possible cause

[velvet pike]

??issues

[white steppe]

We are aware of the following issues and are working on these fixes right now as a top priority;

• Reputation issues
• Achievement issues
• Invisible players with new clothing
• Quest Rollbacks
• Extended loading profile durations
  Again, these are being worked on as we speak.

[sharp root]

what even is the latest public release

[slim spruce]

26100.2454

[sharp root]

oh well ive left insider program now and it seems its updating to a public release so ill try that

if it doesnt work then i have no idea

[full gazelle]

Anyone else got dead raids all the time me n buddy play for pvp but no players or just one every raid how can we fix this

[slim spruce]

ok

[mellow locust]

??issues

[white steppe]

We are aware of the following issues and are working on these fixes right now as a top priority;

• Reputation issues
• Achievement issues
• Invisible players with new clothing
• Quest Rollbacks
• Extended loading profile durations
  Again, these are being worked on as we speak.

[runic pewter]

Is LK still bugged?

[cerulean edge]

can anyone tell me who to contact when my traders rank is reset to 3 and my rep also went down

ive been grinding ref and its still not maxed when it went from 1.00 to .60

[slim spruce]

this problem is known

[tall anchor]

anyone know why my mouse wont stay on my screen? im aiming and my mouse will go to my second monitor?

[slim spruce]

what kind of overlays do you have?

and is the game in fullscreen?

[tall anchor]

geforce

yes

[slim spruce]

try pressing escape twice to relock the mouse

it may be because of alt tabbing or an overlay

[tall anchor]

ill see if that fixes it

also getting acquainted is failed somehow and i cant restart it?

[turbid mantle]

I was trying to buy the game what is this code?

[sharp root]

lmao leaving the preview and updating to a public build actually did the trick. Thank you lol. It fixed some of my other problems aswell

[tacit mortar]

Anyone else having issues receiving verification codes?

[solid gorge]

trader rep has been fucked for the past week at least, they're taking a while to fix it lol

[gentle plover]

Could someone explain how to fix error 109002 and 103003

[sage juniper]

Awaiting server response. Can't load into game
I reinstalled, verifed integrity, cleared cache.

I can load in solo though. Just not in a team

[gentle plover]

So just uninstall and reinstall then and it should be fine?

[modern frost]

Does anyone know how I make my game look like this

[solid gorge]

like roblox?

[modern frost]

How ever this guy has it

[solid gorge]

why tf would you want your game to look like the textures are from ps1 era

[modern frost]

i like how it looks

[austere dune]

play around with the minimal settings especially things like fsr and dlss

[timber wharf]

I’m going to need to sell my desktop for a laptop anyone got recommendations around the 1-1.5k mark

I’ll have to play lowest settings but looking for recommendations

[merry kindle]

Anyone having this error in PvE and know how to fix it?

[ebon spear]

cansomeone please help me with the launcher its freezing my pc

[random dagger]

its a sign save your money the games a buggy mess right now

[terse grail]

karma for bein pve gamer

[strange wagon]

I lost my trader rep, what should I do

[elfin holly]

This is my fifth day of asking if getting aquainted for lightkeeper is fixed

[lucid pollen]

Is there any info about when they will fix the getting acquainted?

[solid gorge]

when they don't have a spaghetti code game that calculates things like reputation by creating a fucking variable instead of using a formula based on quests completed, so that it gets fucked up constantly repeatedly for years

[jovial prism]

hi everyone is it possible that i'm waiting for my veryfication email since yestarday?

[wide canyon]

is anyone having issues with getting into lightkeepers room? wont even let me open the door to him since update

says access to zone is unavailable

[radiant osprey]

they've done and fix the issue, idk what they did on zheir side but it works now

this im talking about btw

[abstract steppe]

does anyone else have the issue where their trader rep is reseting? i purchased the standard edition a while back, but a few days ago i upgraded and i now have been having my traders reps rest along with quests

i had prapor and therapist to level 2 and now they are both 1

[deft ice]

have they fixed getting aquanietd for lightkeepr ? this is my 26th day askin

[radiant osprey]

idk my issue was that i did not revieved verify mails from the launcher but i did for the website

[tough ledge]

Does anyone know if the find the V3 flash drive mission has been fixed yet instead of it just failing instantly 24/7

[weak grove]

Does anyone know if The Huntsman Path - Administrator is working? I have launched probably 15 yellow flares in that courtyard and nothing.

[fossil dagger]

Looks like flash drive is still failing, even if you're doing the Amends version 😦

[vivid briar]

hello everyone, do u guys know how to fix the « connection lost » error ? I’ve tried the MTU method, changing my servers and enabling IPV4 and IPV6, and nothing worked. I have 32gb of ram so I’m wondering what is the cause

and updating my internet drivers*
btw it has nothing to do with my ISP since it worked perfectly last week

so yea I’m absolutely clueless 😅

[slim spruce]

does factory work?

[vivid briar]

trying rn

ive only tested on ground zero for now

[vivid briar]

no

just tried

[slim spruce]

If other games work the most likely cause is an improper connection configuration from your isp called dual stack lite. This is not something you can fix yourself.

[vivid briar]

so I’m fucked ?

[slim spruce]

either you have unique ipv4 and no ipv6 or shared ipv4 and a unique ipv6

both cause this problem

[vivid briar]

scav raids do work strangely

[slim spruce]

Then it's not this problem

[vivid briar]

just pmc doesn’t

[slim spruce]

since any raids work this is fixable on this page https://www.escapefromtarkov.com/support/knowledge/439

[vivid briar]

i hate being the only one having a problem

thanks

didn’t found my issue since I have a great connection, a great pc config and basically nothing on the website is matching me

im gonna open a support ticket ig

[slim spruce]

tell them scav works

[dense oak]

@vivid briar Hello i have send you something in pm 😉

[vivid briar]

yea but normal connections worked a week ago

but thanks 🙏

[dense oak]

No problem 😉

[vivid briar]

is the message good engouth ?

while they answer me I’m reinstalling the game

cant hurt ig 🤷‍♂️

[slim spruce]

yeah

[solid gorge]

how does my rep go down even more again, the game hasn't even updated. Genuinely curious how the hell reputation is calculated on BSG's end that this is even possible

[ancient karma]

i also lost a huge amount of reputation on every trader. up to 0.33 rep

[clear mantle]

so im upgrading my pc from i5 10thgen 3060 32gbs ram to AMD Ryzen 9 7900X and getting the GIGABYTE B650 AORUS Elite AX mother board to go with it do you guys think i will be able to play tarkov at high fps?

[wild locust]

whats your texture quality at because i used to have the same problem until i changed my textures from high to medium

for some reason scavs loaded in not pmcs

[tender urchin]

Anyone know a way around email verification code? Ive been waiting for an email code for 30 minutes...

[real dew]

low on my high end pc

so its not that unfortunatly :/

[wild locust]

weird

[main fog]

where can i talk to someone if i finished a LK quest in pve and didnt get the rewards or out of raid trader unlocks?

[sand thicket]

WHY

looks like 50/50 on death when i spawn

[lapis coyote]

So yeah, sorry to bother all of you in there. I've got small problem - never ever when I played tarkov I had such problem, even on my older computer there was no lag spikes or stutters like this. Now after formatting every time when I shoot im presented in this way https://youtu.be/-RpmjioaAqQ

[vivid briar]

Worth playing on 1080 for extra fps or 1440?

[tired hawk]

Finished psycho sniper, the guide, test drive part 4-5 and went to arena did my weekly now those task are all restart able.

Any way i can do anything besides sending an email to support and doing a bug report?? im 2 insomnia kills away from kappa... literally...

[proper shore]

no, they know about it, their response seems to be that u just have to wait patch notes or smt

[tired hawk]

@proper shore thanks truly hope they can look into my account and see im not just yapping... i dont have the will to do this shit again this wipe...

[proper shore]

idk if they will do that tbh, theres so many people whove lost progress

friend of mine lost 74/100 killa kills for the achievement and i lost nearly all my tasks to kappa

[tired hawk]

the last 3 task in the kappa grind is a rough start

[deft ice]

has getting aquained for lighkeeper been fixed yet

[slim spruce]

@tawdry hollow to use modmail your dms must be open

[real dew]

ive reinstalled the game,then i reinstalled windows AND the game but still nothing

im starting to belive there is no fix

[tawdry hollow]

ahaaa thanksss

[slim spruce]

if you have infinite disconnecting and have no good raids in any way, it could possibly be a ram problem with 16gb that requires page file or a problem known as dual stack lite with your isp

[real dew]

i have 32 gb of ram and no previous record of ISP problem

that why im clueless

[deft drift]

??pagefile

[white steppe]

#community-support message

[real dew]

nope

dosent work sadly

but thanks!

[slim spruce]

This problem tends to happen randomly after a patch for the dual stack lite cause.

[real dew]

so i just need to wait ?

[slim spruce]

no if that is the cause you contact your isp and ask to swap from dual stack lite to regular dual stack

[real dew]

aight will do

[slim spruce]

the direct causes are either lacking ipv6 totally or having a shared ipv4 and unique ipv6

you need unique ipv4 and unique ipv6

[real dew]

last thing on the list ig

[real dew]

oh its not free with my isp

i give up damnit

[slim spruce]

that would fix the problem

[real dew]

i bought tarkov to play it not to pay something else to play it

but thanks alot for the support

[slim spruce]

[deft ice]

that is the tarkov way

[solid gorge]

increasing resolution from 1080p to 1440p will only lower your FPS if your graphics card isn't suited for it, it can result in increases in frame rates on high end graphics cards such as some nvidia 30 and all 40 series I believe.

More effective GPU utilization

[spice galleon]

Hey guys I have a problem. I'm trying to install the Tarkov launcher but I haven't gotten the email with the verification code. I've waited over an hour and still nothing. I've checked my junk folder and everything. Any ideas?

[slim spruce]

you can't log in on the website?

[spice galleon]

Correct. It wont send the verification code

[slim spruce]

Here's the direct link for the launcher https://prod.escapefromtarkov.com/launcher/download

see here for help with the email https://www.escapefromtarkov.com/support/knowledge/431

[spice galleon]

Oh sweet okay thank you.

[lapis coyote]

Fuck me I guess

[slim spruce]

amd graphics?

[lapis coyote]

Yeah, I put everything in desc of the video

[slim spruce]

The solution is here #community-support message and involves using DDU to say you have nvidia and remove all nvidia items.

then reboot

copy the images exactly

[reef adder]

Looking for a bit of help, I haven't played in a while. I decided to go download EFT again to play and i cannot log into my account. I got my account details correct, its just it wants me to get an authenticator code from my email. which is no problem, execpt they wont send me the email with the code. I've searched through all my boxes and I've tried about 5 different times, its just not being sent to me. any advice?

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/431

[upper oak]

Why since this update am I getting garbage fps with 3070 and 12700f. I mean I know theyre not the fastest but I was getting like 80 fps at 1440p on all the levels now I'm getting like 45 on 1080 with lowest settings possible

[lapis coyote]

I never had nvidia in here but I will check this solution

[slim spruce]

other possible solutions are adding page file to your machine or a bios update if that doesn't help

[reef adder]

I've checked my spam folder, ive waited 20 minutes before i joined discord, ive added them to my white list, my email storage is only at 11%. I have sent an email to [e-mail], was just hoping i would get the issue resolved here a bit faster. I guess ill just have to wait for them to respond, thanks though!

[lapis coyote]

Bios is all the way updated

[gaunt sable]

any fix for my download not starting on my new pc?

like the launcher opens but when I hit download the little globe icon pops up on the bottom right but nothing happens

[smoky stump]

So transit glitch is still a thing? got killed off spawn instantly on Streets. Dude messaged me bragging he's dont it to 10 other people.

[vivid briar]

will connection lost issues be fixed in the next wipe ?

[mighty blade]

is partisan bugged? eachj time i kill him, i cant loot him, he dont drop dead, just stands there, dead, but unlootable

[turbid tendon]

PVE still run like dogshit???

[zinc thistle]

any update on if lightkeeper will be fixed on pve bored of waiting for someone else to run there with me so i can hand in a task also still dont have some rewards from the quest line

[random dagger]

did you select the correct region if your ping goes above 200ms you will get disconnected

[elfin holly]

This is my sixth day of asking if getting acquainted for lightkeeper is fixed (Or the suggestion in #887656579221053440 is implemented)

[vivid briar]

Yea indeed

[modern maple]

Guys, I have a question.

For the quest "Trouble in the big city" from the Lighthouse Keeper, I still haven't been given the opportunity to buy Spear and the 25-round magazines. A day has passed since I completed the quest. I was given the next quest.
It is possible that the problem is related to the fact that in the raid where I completed the quest, my PMC was killed and didn't exit the location.

Is anyone else experiencing this issue, and how can it be fixed?
I'm playing PvP.

[magic juniper]

what setting do i need to use to get smooth edges of buildings etc in raid?

[plucky frigate]

hey guys i just comeback this wipe but i constantly get "server connection lost" (30s countdown) error during matching, then if i try to reconnect to the game i'll get that "server connection lost" error again and its a loop
if i press abandon match then i comeback to the lobby i still have my kit
i cant get to any match now, in the previous wipe i played the game normally without any issue
pls help me, thank you in advance

[subtle badger]

Hey guys, I'm trying to change my name in-game to my discord username but it shows as invalid nickname. Is there something wrong or offensive with my name or something?

[dense oak]

Hello i have this problem and many people but We need to go create a ticket for bsg see the problem is serious, you have one solution, call your ISP for change "IPv4 iPV6 CGNAT" TO "iPv4 iPv6 NAT" but if you want know more go see reddit because me too i try to solved the problem but i think just ISP or BSG can solved the problem etc... 😉 i have desinstall my window etc... so now i use my wifi or 4g before receive a new box pro but the ISP enjoy this situation like in world iPv4 are limited so if they can sell you that they do that immediately but not all time i have see people have this for free with a good excuse 😉

[plucky frigate]

i see thank you so much for your help i'll give them a call in the morning

[dense oak]

No problem 😉

[forest oracle]

anyone know how to get account back after email was deleted? I gave them all transactions for account and name and everything still requesting more info like what else do they want and they keep requestion same information over over again like they are not reading what i am sending.

requesting*

[silk saffron]

• If you cannot get into your account
(Forgot your password, “Wrong E-mail or Password”, lost access to mail, etc.)
https://www.escapefromtarkov.com/support/knowledge/391?lang=en

(pins)

o cool that 404s for me

[forest oracle]

I already did that i gave them requested information and they keep asking for same information over and over again and not reading what i am giving them

only transaction i cant give them is orgional one which from 4 plus years ago

[vivid briar]

the « connection to the server lost » error will be fixed someday yes ?

[dense oak]

Hey bro so in the payment plateform the original transaction have disapeared because too many time data is saved, so try to call them for have the data because they save that in they private servers and they can do that fast if you platform payment is famous 😉

[dense oak]

You have try today with cable ethernet and its work ? i dont have try after patch with my cable ethernet but people have again this bug after so i think that dont fixed

[forest oracle]

I am trying to find the orgional i cant find it i think it was on old bank i dont have anymore

[dense oak]

4 or 5 years its not so much i think you need to call them i have to do the same in the past for a insurance problem with justice so you just need the bank are active and what is your country without indiscretion ?

[forest oracle]

I given them all transactions made on the account was 3 transaction except orgional transaction from 4 plus years ago when i bought game for 30 dollars. I have given my ingame name old email and the dectective phone number who is in contact with gmail who might be able to get more information than me.

[forest oracle]

are you saying to contact xsolla? I have had way to many bank accounts to search everyone.

I am from USA

I am about to give up ive been attempting to get this back for month

there wouldnt be a decective involved if it was that simple my man.

detective*

[dense oak]

We have different opinion thk for your help bro

[dense oak]

go pm 😉

[forest oracle]

smooth is 3 months FYI

[silk saffron]

it's definately not 3 months to delete a gmail from disuse

or like 95% of my emails would be gone

[forest oracle]

go to settings privacy and security its near the bottom its default set to 3 months

[glad temple]

ive tried all these as well, just upgraded to a new computer and it refuses to send me the emails from the launcher. website works fine. I tried adding alternative verification methods and the launcher doesnt allow me to use them. crazy that after 4+ years we still have these issues

[forest oracle]

gmail did mass update for accounts to move them to 3 months and they will try to contact you upto 5 times in 1 month so techicaly its 4 months

[silk saffron]

[forest oracle]

you can change this how i said though

[glad temple]

Odly enough i made a test account and it worked fine in both the launcher and website so idk what the fuck is going on

[remote raft]

running overweight inraid does not effect strength anymore?

[forest oracle]

smooth log into google go to accounts choose one you want go into setting and privacy 3 option go near bottom its default set to 3 months

hold up ill find it and show you.

[silk saffron]

it's 2 years plus that

https://myaccount.google.com/u/0/inactive btw

[forest oracle]

no sir if you dont have a digital plan setup its 3 months

[silk saffron]

no

it's 2 years by default for everyone

after 2 years they will start notifying you

trust me i have like 50 gmails

[forest oracle]

im gonna send you screenshot i gotta blur my info first

[forest oracle]

i cant send it to you says we have no server in common

i sent it to smooth

ohhhh really?

i thought this was new default

oh i always do this and move it 2 years

[silk saffron]

kinda redundant, but it's nice if you want to pass on ur accounts if u expire

[forest oracle]

brooo lol

[vivid briar]

if im still getting the connection error when I get home I’m blowing my head on stream

[forest oracle]

i cant even get into my account lets dooo it togehter

together

[vivid briar]

streamsquad letsgo lmao

[silk saffron]

[vivid briar]

u can buy a new one and it will work fine tho

I can’t do that unfortunately

[forest oracle]

im not trying spend 250 more dollars hahaha

or 300 what ever it was

[vivid briar]

55

standard

[forest oracle]

i would jump off a cliff over and over again rather than use that normal stash space hahahaaa

[velvet pike]

hey my buddy can just NEVER connect to a raid he always gets the "Server connection lost" only happens to him and only on tarkov any help is greatly appreciated

[cedar sand]

It would be easier if your friend could come here and we help them personally rather than relaying information

But if he has less than 32GB ram, he should follow this guide

??pagefile

[white steppe]

#community-support message

[velvet pike]

16gb

[dense oak]

Hey bro your mate are not alone many people have this problem just create a ticket and scroll like few hours we have talk about that and the solution 😉

[velvet pike]

weve created tickets and nobody has answered them for 2 months now

[dense oak]

Because bsg think they dont have a responsibility for this, but yes and not like the ISP can sell you the option "unique ipv4" or you can do that free but BSG dont work in this fix apparently and i dont know why, maybe its to hard to switch in iPv4 iPv6 CGNAT in tarkov or they need time i dont know

[velvet pike]

I have 0 idea what you just said

Is there even a fix for this or did he just waste 70$???

[terse rivet]

after 1 hours didnt received my recovery password .... any idea why ?

[velvet pike]

We fixed it for a day by turning all his settings to low but now it’s back to being broken if that helps with anything

[dense oak]

Bro i just want help you 😉 your mate need use another connection like wifi or 4g,5g before he call the ISP or before BSG fix that i have try all in internet and i have just find that for waiting an another solution

[velvet pike]

Welp

[terse rivet]

Correction guys … im waiting for 1 hours for the verification code to acces on my account

Try with different browser already

Always with my outlook

Okay i will change but for the moment any idea … just waiting ?

🤔 how sir 😅

[dense oak]

Yeah but the problem is only in tarkov for all people have this problem...

[subtle cargo]

is there a place to submit a ticket for bugged task lines? i lost lightkeeper and ref task lines

i wish theyd just fix them lol. this has been thing for 2 wipes now

[terse rivet]

@modest ice@white steppe just did the whitlelist and try to received the code .,.. and nothing yet

[subtle cargo]

2 wipes in a row is what i meant

[terse rivet]

😦

good luck with battleeye

so stupid almost 2 hours ( Code is sent to the main e-mail) received nothing 😦

@modest ice is so stupid '' i just recovey password '' i received the email for reset ''
i change it ... and now still dont received the Code is sent to the main e-mail

[brittle lynx]

love it when critical launcher update and now i can’t load into a scav without my entire pc fuckin crashing

[lavish forge]

I cannot connect to a raid while using Ethernet

I have been using Ethernet the entire time I’ve played and all of a sudden I cannot get past “awaiting server response”

[real dew]

i cannot connect to a raid at all

lost connection to server or smth

[lavish forge]

WiFi and hotspot work but I wanna know why Ethernet don’t work all of a sudden after years of using it

[slim spruce]

if it's the same exact router and wired doesn't work but wifi does, i'd say there's a hardware issue somewhere, or another dns server is set on the device in windows

or bad drivers or a driver setting is changed

[formal hare]

is lightkeeper still bugged? Like on pve this needs to get fixed.

[small harness]

why am i stuck in here

everytime i try to go out it teleports me back

[swift prawn]

how am i meant to do fuel matter quest cause i did both markers then died before extracted and it wont let me remark them in a new game and exfil dont count unless marked in same game

[proper shore]

are u extracting with survived status

[swift prawn]

yeah on the next one i did but it wouldnt let me put the marker again

[proper shore]

if u marked them u dont need to mark them again

[distant otter]

its not letting me log in to the website to download right now
does any one know how to fix it?

[pale heath]

im not getting my log in email verification, is this a general problem?

[slim spruce]

which problem?

[distant otter]

the captcha

ill send a pick

[slim spruce]

sync your windows clock to fix

[distant otter]

oh ok ty

[pale heath]

waiting for half an hour allready and i still didn't got my email code to verify into my account

[distant otter]

thank you so much

[slim spruce]

https://www.escapefromtarkov.com/support/knowledge/431

[pale heath]

i cant eve nopen a ticket because i gotta be logged in and cant even log in

[slim spruce]

email them

[pale heath]

bruh i never had problems with this sh

[pale heath]

nothing works. istg this is actually stupidly funny

[pale heath]

1000 hours and never had a problem with my emails

[fervent solstice]

how do i fix this?

[vivid briar]

Restart

[fervent solstice]

restart my account?

[vivid briar]

Close the game and start it again

[silent jungle]

Question - with the "Black Friday" sale should the upgrade to unherd be discounted aswell? it still shows 50$

[slim spruce]

??sales

[white steppe]

The Black Friday sale starts on <t:1732827660:f> to <t:1733000340:f> (this is your timezone, it’s magic)

The permanent 50% discount for upgrading from Edge of Darkness Edition
to The Unheard Edition does not stack with the ongoing discount.

The sale is 25% off for all editions of the game and arena

You may see the list of previous sales to give you an idea of when a future sale may occur! -> #general-chat message

[silent jungle]

Ahh, okay thank you 🙂

[stoic bay]

I cant mark on the quest Anesthesia

It doesnt let me place the got damn marker......

[static flower]

like , can we not.

[austere dune]

can we not what? no one forcing you to do that bub

[static flower]

shush, @austere dune .

[plucky frigate]

thank you so much for ur help i tried this and i dont have server connection lost anymore at least for now

[zealous herald]

is this normal?

when i click abort it works just fine its just i know its not supposed to be there..

[tight topaz]

You tried to update the game right?

[worldly ether]

is the bug when you start arena and than eft. your quests in eft will rolback fixed?

[tight topaz]

No

[worldly ether]

thx

[bitter seal]

Can I unlock Lighthouse Keeper Spear if I go alone?

[forest oracle]

does bsg use translator for support tickets cause what he just said in 2 differnt support tickets made zero sense he asked for same thing over and over again i provide same thing over and over again.

is he just not reading the ticket and copy and pasting what he is saying?

[rotund thicket]

Did anyone saw goons in last 2 hours?

[wide nebula]

im getting a moving error 228. i have found the spaces in my stash that are causing this error, but im not sure what to do with these spaces. It almost like there is an object in these spaces that i cannot see. Every time i try to move an object into these spaces, the moving error occurs. With that being said, how do i fix this? Are these spaces in my stash permanently compromised?

its game breaking. i can no longer cntrl click to quickly move items, when running scav, if an item touches one of these spaces, i get reset back to the main menu

[hollow grove]

@wide nebulaI have the same issue and have since the update where they changed the as val. BSG does not care. I opened a ticket and they did nothing to help. Told me they were aware of the issue.

[wide nebula]

yea i havent played since the release of the factory update. Everything was fine until i started using the mannequin. Now my inventory is screwed. i did not modify or move an as val, so i do not know what caused this issue

[hollow grove]

check your error logs and send them that...

Currently in addition to that, my light keeper quest is bugged.

[woven drift]

ive bought tarkov and gotten the launcher up but it doesnt seem to say ive purchased in anyhelp?

possibly let me check

yep

[wise cloud]

im with that problem two

[woven drift]

yeah your right i purchased the wrong edition by accident anychance i could upgrade or get a refund?

[wise cloud]

im sorry to hear that kinda sucks , i had tons of problems to buy the game

[vestal storm]

My game downloading with 1MB/S speed, what am i do?

[woven drift]

yeah thanks for the info guys ima buy the game and try to get a refund after purchasing it

for the arena

[tacit saddle]

Any reason why i keep getting an error code when i try and by the m4a1 base from mechanic lvl 2?

[slim spruce]

your loyalaty level is too low

[tacit saddle]

How do i know what loyalty level i need to be? I just hit level 20 which finally opened up level 2 mechanic for me and now i cant even buy whats offered? i dont get it lol

[slim spruce]

you may be .999 on something

[tacit saddle]

i cleared my cache, went and did a raid, got 0 xp (thanks to tagilla) and it works now so idk, i guess i like tagilla more

[severe moon]

trying to play eft but if i even tab out for one second or click on anything outside of eft i crash, if i change to windowed or borderless i crash, if i change resolution i crash, i did a fresh install, tried everything and it just wont fix

[uncut summit]

i have the exact same issue, is there any common known solution?

[severe moon]

ive been trying everything, the strange part is, arena works just fine

[uncut summit]

i literally just got the game and have not been able to play a raid yet, bummed but hey ho

[vague gust]

hi i bought game but i get this text

am not use any vpn, i am from azerbaijan and am cis region how it happen

[vivid briar]

Wait, do you have the game installed? Go to your profile page and download the launcher

[vague gust]

how can i download software

[vague gust]

oh okay i am beginner sorry for took your time

[vivid briar]

Once the launcher is installed you can download the game from the launcher.

[vague gust]

ty <3

[tough ledge]

is the getting acquainted mission still bugged? Mine says failed so i did making amends and the whole quest for that got the getting acquainted mission again then instant fail the second i joined raid

[rotund thicket]

yes

[tough ledge]

Do i just need to kill zyrachi again and do the mission for that to fix?

making ammends?

[rotund thicket]

nah wont help

[torpid jacinth]

Hi! Does anyone know what to do if I'm trying to install the game and it keeps telling me that I have 0kb/0kb downloaded and no donwload velocity?

[slim spruce]

wait about 10 minutes it should begin

[torpid jacinth]

Oh, I'll try waiting then, thanks!

[marsh remnant]

My arena account and EFT account are not synced. I just got back on EFT from arena and some of my tasks got re rolled. For example i have Gunsmith 2 and 3 while having GS 11 which i am currently on. Any way to fix this?

[tired ibex]

hey is the website just not letting anyone else login?

[gilded valley]

does pve get harder

[regal ingot]

@gilded valley you just goback to pvp and get better

[gilded valley]

I main pvp but i just wanted to try it it felt too easy

[slim spruce]

what problem?

[reef monolith]

Has anyone heard if there’s an expected fix date for the LK quest line bug? Kinda getting tiered of waiting to finish LK

[coarse gyro]

im new and here cause of this reason

cannot login ;-;

[slim spruce]

what reason?

[coarse gyro]

code is sent to the main email. but no code is sent ;-;

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/431

[coarse gyro]

i shall do ❤️

[marsh remnant]

My arena account and EFT account are not synced. I just got back on EFT from arena and some of my tasks got re rolled. For example i have Gunsmith 2 and 3 while having GS 11 which i am currently on. Any way to fix this?

[slim spruce]

submit a bug report in the launcher

[coarse gyro]

now i cannot make a ticket. getting error 403

[slim spruce]

you can email support. The bug report was about the other user

[coarse gyro]

ok i email them tyty ❤️

[nimble spindle]

Can anyone help? I recently wiped my pc to start fresh as it was slowing down and now when I login on the website to download the launcher it sends a code to my email for me to login. Problem is it doesn't send me the email. Checked junk and also added their email to my Auth list.. any other ideas? Thanks in advance!

[slim spruce]

see https://www.escapefromtarkov.com/support/knowledge/431

[vital remnant]

Same for me, do you receive the mail ?

[proven quail]

any ideas why my installation is just stuck on 0%?

[slim spruce]

wait 5 minutes it should start

[slim spruce]

@keen lion please use #discord-mod-mail

[keen lion]

oh sorry

[severe moon]

someone try explaining this, pve mode, hes spawned 7 times in a row i killed him each time and every time he dies he does this

bro LITERALLY came back to life

[kind holly]

Anyone having website issues? Cant verify secure connection

[urban spade]

why cant I find the goons on shoreline? I thought it was 100% event

[rocky onyx]

im trying to install eft but it doesnt install and i just keep clicking install for it to not work, whats the issue

[tiny kindle]

Please excuse the ignorance

i have an issue with tarkov when running multiplayer games

what happens is my computer bluescreens with code "KERNEL MODE HEAP CORRUPTION" as soon as i join a match

and cannot play at all. Please help with this i NEED the tarkov

[slim spruce]

@hybrid forge to use modmail your dms must be open

??modmail

[white steppe]

Hello! In order to use modmail, please open your DMs to server members.
If the previous does not work ; will have to adjust your per-server Privacy as well.

https://cdn.discordapp.com/attachments/983260800791756820/1037866199406628874/image.png
https://cdn.discordapp.com/attachments/983260800791756820/1047686581575766047/image.png

[torn summit]

Does anyone know if the lightkeeper quests from mechanic are going to be fixed? I thought they would be patched by now. I just need my transmitter to be encoded but the task auto failed and I havent been able to progress because of it.

[hybrid forge]

I believe I did it

[slim spruce]

open a new modmail then

[hybrid forge]

Thank you

[rocky onyx]

im trying to install eft but it doesnt install and i just keep clicking install for it to not work, whats the issue

[slim spruce]

what is not working?

[proven quail]

does resetting your game profile reset achievements also?

[rocky onyx]

when i press install it doesnt

the install button stays as install instead of the download starting

[slim spruce]

choose any folder within C:\program files (x86)\ like a folder called EFT

start the launcher as admin

[deft drift]

??pagefile

[white steppe]

#community-support message

[zealous herald]

only lighthouse

[urban spade]

Whyyy :(

[burnt locust]

if I upgrade to unheard using PayPal will the vat still be included or no?

[zealous herald]

vat?

[burnt locust]

Value-added tax

[zealous herald]

Uhh not sure

you could look it up

[slim spruce]

yes

[livid hamlet]

Hey, my mate lost a lot of rep for all their traders after playing arena. I saw there's been a lot of talk on this already, but has there been a solution for this yet? don't want to play solo with them RQing over it lol

[proper shore]

no

u basically have to choose arena or eft atp

[wanton fulcrum]

How and where do i report another discord memeber?

[slim spruce]

#discord-mod-mail

[wanton fulcrum]

ty

[velvet ocean]

hey, have been waiting for a confirmation email for 10 mins, is this normal?

[woven sapphire]

lmfaooo

[fading kraken]

@slim spruce i fixed my pfp

[ebon tundra]

2 PVE raids in a row ive had a blue card in west 219, but I can't grab it. This a known bug or something?

[urban tulip]

how can i fix the email verification code? im not recieving any code in my email

[shell marten]

russian errors in english

[mighty blade]

it started happening alot since haloween update, i h ave issue with partisan doing that. and tagila spawn ion factoryu is aroound 80-90 for me

[stiff cradle]

so ive tried to download the game on my other drive rather than my C drive because whenever i try to download it on my c drive since its kinda old the usage goes up to 100% and just crashed my whole PC and doesnt download and ive tried to fix it by deleting all files and launcher and everything to get it on another drive but it still doesnt work so if someone can give me a fix that would be great

[turbid jasper]

Good morning I have a serious problem,
it's been a while since I entered tarkov
today I try to enter but it asks me for the verification code sent to my email but it doesn't arrive,
how can I solve this problem? who can I contact?
thanks in advance, regards

[vital cobalt]

I have the same problem but only with hotmail. With gmail it's ok

[turbid jasper]

my problem is with gmail

[loud plaza]

where can i private message a staff member?

[opal hamlet]

does anyone know how to fix freezes at 100% loading loot pools that results in crashes? Happens mostly on scav runs, 9/10 games i play i get this bug

[dusty oak]

do i need to do the buggy quest i already did before but that came back for kappa

[main talon]

ban TIKKA ENJOYER he is spreading religious propaganda saying islam is the true religion, he can do that shit somewhere else

[proven robin]

how promo codes for black friday 2024 work, im from eu. pls help

[vivid briar]

No promo codes, discounts are automatically applied in checkout

[proven robin]

and im still getting 52 eur. when discount is saying its supossed to be 40. do oyu know ho w to solve it?

[wicked spindle]

i purchased Tarkov PVE upgrade but it says i purchased the wrong region code. is there anyway to get my money back or switch the region code?

[dusty oak]

no

[cold marsh]

The email address on this domain cannot be registered.
anyone know of any issues with this? im trying to buy the game and it wont accept gmail yahoo or hot mail.... any suggestions?

i get the error with gmail too

headscrratcher

yessir no luck :/

ty one sec ill try chrome

yep same thing. i cant find any info on what emails are being accepted as of late...possible change? maybe? confused

got it sory ty for the helps

[zinc hound]

I think i got reset on the achievement, Do the achievement reset before Wipe?

Well, that sucks...

thanks

[summer chasm]

hi, trying to buy tarkov with the sale rn but having some issues and needing to contact xsolla, will i be unable to buy it with the sale since xsolla hasnt been responding to my payment issues?

[narrow wedge]

Hey, i cant login on tarkov site. It says "Code is sent to the main e-mail" but i didnt get anything.. password reset doesnt works ..

how i can download launcher?

[jaunty sparrow]

I don't receive the 2fa mail, anyone had this issue?

[narrow wedge]

ye same here

all day, its not working

[jaunty sparrow]

no admin here to fix?

[narrow wedge]

but there is people from bsg here right?

k

its not the first time bsg have problems with 2fa or send mail

i tried everything, nothing helps

[jaunty sparrow]

same here...

[jaunty sparrow]

has it been solved for you @narrow wedge ?

[narrow wedge]

no

i tried mutiple times today (last 5-6 hours) not worked

[round sierra]

any idea what's wrong with this quest in PVE, I've restarted, cleared cache but wont let me click complete and has a 9999 factory cellars key

[loud plaza]

how long will eft be on sale

[severe moon]

anyone having a bug where if you kill a boss they just freeze and are unlootable

in pve mode at least

[round sierra]

happens when ever you kill a boss for the first time and get the achievement. Wont happen on second time

[severe moon]

its happened 8 times in a row...

[icy pelican]

heIIo I purschased the game from turkey but in Iauncher it was saying usa verison

is there going to be a probIem

can I join eu servers

[vital cobalt]

Yes, one time yesterday....

[slim spruce]

you can try contacting support to ask to change the code region

[stiff jackal]

after a long break i started playing PvE last night, whenever I'm doing stuff on the menus (selling, moving stuff around etc.) sometimes I get a very annoying "Backend Error: Failed to Receive Data". Is this a new thing? any way I can fix it?

I've just ran a scav run and I got very nice loot and lost it all due to this error ....

[forest oracle]

i dont think support team even speaks english as they just copy and paste same thing over and over again and when you give them what they asked for they just ask for it again or if you provide 4 screenshots they just look at 1 and ask for same information over and over again.......

I dont think they can comprehend english so when they look at information they requested they dont know how to read it lol.

[thorn berry]

is that known

[warm geyser]

anyone else getting this shit

when you want to load mags

it then resets positions of everything... very annoying. happens quite often

[slate thistle]

Anyone have max Ragman go back to lvl 3?

[nimble spindle]

No mate been 48 hours now and nothing.. locked out of a game I paid for and the Devs apparently don't reply to the email tickets.. it's frustrating

[narrow wedge]

my friend want to buy the game

but cant register on site, they dont accepct the email or something idk

[scarlet ermine]

Yo guys, I did like 3 runs on PVE labs. 2 last night, one this morning. All of them ended with a "failed to save backend" or something and It resets my inventory back to how it was when I started the raid... any fixes?

[slim spruce]

if it says you can't register this domain try a gmail

this error means you might not get our emails with that email system, so it blocks you

[scarlet ermine]

RIP 2 ledex and gpu 😦 Whys this happening? 3rd time in a row.

[narrow wedge]

my friend tried two difffrent domain(email) both not working, mine is working ether i cant login on site, he cant buy the game he cant register

wtf is this

they dont want people to buy / play the game?

our domain names are

outlook, live, hotmail so is not random spam or something

[fickle canopy]

Is it a problem of not enough ram when i get server connection lost when loading into every map except factory or ground0

[slim spruce]

the microsoft emails you listed sometimes have issues receiving our emails so sometimes you can't make accounts with them

If it let you make an account with those you might not be ever able to log in with the verification codes

So I'd really recommend a gmail just for tarkov

[narrow wedge]

😄

its a joke right? u need to create a new email only for tarkov?

and how i can change my mail, if i cant login ..

[iron quarry]

Does anyone know why the game doesn't start? remains loading infinite

[slim spruce]

I would recommend that yes

[slim spruce]

explain more please

[iron quarry]

Upgrade to the best version of the game and now it only loads when you start the game

[slim spruce]

This is not enough info. Are you getting to the main menu? What do you see?

[iron quarry]

solved!! I had to confirm a message in the email and log in again

[golden hinge]

i bought a new pc and trying to enter my battlestate profile its says we send you a verification code but it didnt what do i do its been 1 day

[stiff jackal]

been having a similar problem... lost all the scav loot when trying to move stuff to inventory. backend error: failed to receive data. super frustrating, I really wanna play the game but the erros keep putting me off

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/431

[golden hinge]

tried didnt help

[stiff jackal]

also, for me the menus feel super super laggy

[round oxide]

hey guys, I'm trying to log into my tarkov but im not receiving any verification emails, any suggestions?

[iron quarry]

https://medal.tv/games/escape-from-tarkov-arena/clips/jbUenBfJORvJ4hkSj?invite=cr-MSxmSGEsMTM2NTIwNTQwLA

no fix :/

I improved the version of the game, installed the arena and that's when this happened

[slim spruce]

did you install both games to the exact same folder?

all 4 exes in the same directory?

[iron quarry]

prob yes

[slim spruce]

check to be sure

[iron quarry]

They are in the same folder

I create a new one for the arena?

[slim spruce]

Then the game files are incomplete. Please reinstall both games to separate foldes.

[iron quarry]

ok i try

[frail hollow]

Anyone else's game stutter like 30 seconds or a minute into a raid?

[narrow wedge]

is this save to use?

https://github.com/vczoika/EscapeFromTarkovLauncher?tab=readme-ov-file

for download launcher?

because i cant login on site?

i would say its safe because its tarkov domain

[slim spruce]

use the link in the pins

[potent stream]

not much tarkov related but anyone wanna help me with properly overclocking my cpu for tarkov?

[quick lodge]

So I just came back to the game after a year or 2 break and I cant find a good graphics / post fx combo. I have like this bright ass white fog everywhere and I just cant see. plz help lol

Kalyterattv EU LV49 — Today at 3:35 PM

[primal basin]

does anybody know why can't i post on the english section of the forum?

[slim spruce]

depends which section, most of it was shut down

[primal basin]

so apart from the customer suppport tickets (which doesn't seem to help in any way) how can i get actual help with a game bug?

[slim spruce]

which bug?

[primal basin]

loosing trader rep

[slim spruce]

there is no solution for that at the moment. They have previously said they're working on a fix for that problem when it first happened though.

[primal basin]

so everyone ocasionally looses some trader rep out of the blue?

[slim spruce]

correct

[primal basin]

wow okay, but it seems like quite a game breaking bug to not patch up asap.. is there anyplace they acknowledged it?

[slim spruce]

#eft-announcements message

[primal basin]

i see, thanks

[spare grove]

Hello everyone. I had an EOD account back in 2021 linked to my hotmail email account. In trying to get back into Tarkov today, my email is not found on the site at all, I cannot register a new account with my email. My usuername cannot be located at all. It is as if I never played the game at all... Is there anyway to remedy this??

And, BSG support email does not work.

[slim spruce]

if you know the account exists you must email support about this

[true raft]

i have been trying to install the game after building a new rig and i am not getting a confirmation email for activation.

[spare grove]

I tried that, the email comes back as "does not exist"

[slim spruce]

[e-mail]

[spare grove]

Does not exist. I cannot even send the email. Address turns red.
Is this because it is a Hotmail account? Do I need to make a new email?

[slim spruce]

that email exists. I am not sure what you mean.

[half harness]

Can i not play the game yet i bought the 50$ version but do i need to buy the 200 to play??

[true raft]

which part are you trying to play?

[slim spruce]

what makes you think you need the unheard edition?

[half harness]

im not sure i was just asking lol and i just wanna play the extraction one

[true raft]

the basic game aka PVP is available to you if you bought the base game

[slim spruce]

what extraction one?

[half harness]

idk the non arena one?

[slim spruce]

you bought arena?

[half harness]

yeah i just dont know where todownload the game excatly

no not arena

[slim spruce]

arena is a 5v5 game like csgo

[true raft]

go to your profile on the EFT website

[half harness]

nah not that one pve

[true raft]

there is a download link there

[slim spruce]

do you know what pvp and pve are?

[half harness]

yall are truly amazing

[true raft]

PVE is a seperate upgrade to the base game

[slim spruce]

the standard edition of regular tarkov does not include pve

it has pvp

[half harness]

okay thank you ill lyk if i have any problems

[true raft]

is there an issue with the security code mail system atm? cause i am just not getting it

[deft ice]

issue fixed ?

[young jackal]

Same here

[gaunt sable]

game dead?

[proper moss]

yup my friend and I have been laying in a field for 10 minutes unable to do anything

[timber pagoda]

Hi

i buy unheart but i cant download gaME

[slim spruce]

post what you have

[slim spruce]

go to the eft page, not the downloads page

[slim spruce]

When you click install and then a location, it just shows this screen again right?

[timber pagoda]

and afther the same

[slim spruce]

You must choose any folder within C:\program files (x86)\

and start the launcher as admin

like make a folder called EFT in that location

[timber pagoda]

ç

[slim spruce]

you must start the launcher as administrator

[timber pagoda]

ok now is downloading

but it is the normal procedure?

[slim spruce]

the default location the launcher installs to has issues with permissions

in windows 11

[timber pagoda]

ok, thank you....but download is still blocked

thanks for your support

[slim spruce]

wait 5 minutes on it it should begin

[timber pagoda]

thanks

i need to make the same for arena?

[slim spruce]

probably yes, in that folder

[timber pagoda]

ok thank you

sorry for my stress

[slim spruce]

[timber pagoda]

🙏🏻

[dense sonnet]

i need to reset my account password but the reset password link doesn't seem to be sending the email.

[undone cedar]

Anyone with a solution for not receiving the verification code when trying to log in?

[slim spruce]

what email system?

[undone cedar]

outlook

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/431

[fossil dagger]

Is there a way to fix seeing flipped up nods on helmets at all times? I'm seeing them when wearing nods or not and even on other PMCs...

[undone cedar]

Tried all the steps except for the ticket which says I do not have access to the page cause I need to log in

[slim spruce]

send an email

[undone cedar]

man this is some BS

still havent received the code

[fathom field]

What's wrong with the game rn? Over the last two hours I've had just about every bug in the game and then some new ones on top of that. I have the packet loss bug nearly every second raid. Last raid, my Razor scope kept blacking out, now I can't buy shit from traders because the trade window is blacked out. The hell is going on?

[undone cedar]

I literally paid +100USD and cant log in because the game doesnt send me the verification code

[fathom field]

Are you sure that you've given the right e-mail adress? That might just be me, but I have a few of them, and once I forgot to which adress I had my account linked too.

[undone cedar]

how funny I didnt had issues buying it, the website worked perfectly, but when I try to log in, the issues started

[slim spruce]

@fathom portal no memes please

[nimble spindle]

Same here mate been waiting 3 days now.. systems an absolute joke

[undone cedar]

How can they charge a ton of money for the game and yet still have some trash servers?

[nimble spindle]

I know. I have no idea what to do. Support don't reply to emails. If I'm not getting my login code emailed I have little faith that I'll get an email back of them 😅 I'm laughing it off but I'm actually really frustrated 👀

[undone cedar]

im pretty sure that email is just like to wait until you forgot you had an issue and forget the game and the money you spent

[nimble spindle]

Even though I got the game in August 2016.. I'll still contact my bank for a charge back 🤣 I give them a week to sort it and I'll get my money back

[undone cedar]

Can we even sue them? They are literally preventing me to access the content I paid.

[nimble spindle]

Be different if they acknowledged people and said "sorry guys we are working on It" but they don't even reply and I've heard when they finally do it's automated

[deft ice]

are you new

[nimble spindle]

New*

And no

[deft ice]

wasnt talking to you

[undone cedar]

doesnt matter if im new or not lol

the issue is there, thats my issue

[nimble spindle]

It's happening to everyone mate. They ain't sending the email verification codes

[undone cedar]

Just look how fast they going to be sending these verification codes when they get sued lol

[deft ice]

lol yall actually think they are gonna get sued. Shits been happening for a while

[undone cedar]

clean your lips, you still have some cream

[nimble spindle]

They can't stop a bank issuing a chargeback though. So they will lose money if they don't sort it out

[deft ice]

cryy me a river

[undone cedar]

why tho, I just make a chargeback and got my money back lol

[mystic knoll]

When i try to launch escape from tarkov it launches escape from takov arena.How do i fix this?

@wary cedar

[slim spruce]

You probably installed both games to the same directory. You need to reinstall both games to separate folders.

[mystic knoll]

Ah ok

[mystic knoll]

I did uninstall arena but now i cant uninstall tarkov. How do i fix this if i want to uninstall it later?

[slim spruce]

reinstall to the same folder it was in, or use the control panel uninstall tool and choose delete when it asks you

[mystic knoll]

ok

[nimble spindle]

Soo.. anyone found a fix for not receiving the email code to login? 👀

All sorted. Fixed the email issue 👍

[slim spruce]

how?

[nimble spindle]

I'm using Hotmail/Outlook for my email. Go into Settings (top right), Click on Mail, then Click on Junk Email. Over on the right side, Click on +Add, to add "[e-mail] and [e-mail].

Basically go into your email settings and you'll find something like this

[slim spruce]

thanks

[nimble spindle]

Click add safe sender and add both them emails above as safe

Then go on tarkov website and request login again. Email comes instantly

[alpine onyx]

Quick question. I'm experiencing connection problems with scav runs on PVE. I usually average 30ish ping both on PVE and PVP and never really have connection issues with PMC raids, but maybe 25% of my PVE scav runs I randomly get a ping that hovers around 210-220 right from the start, which after like 15 seconds of playing disconnects me with the "server connection has been closed due to low connection quality" message. Trying to rejoin the raid doesn't help. I'm pretty sure it's not on my end, as I experience nothing alike with any other games. Any idea as to what might be causing this or any way to fix it? Sucks to have just enough time to look at inventory, see I have a quest item / labs card and know I will be disconnected in 10 seconds.

[mellow locust]

??issues

[white steppe]

We are aware of the following issues and are working on these fixes right now as a top priority;

• Reputation issues
• Achievement issues
• Invisible players with new clothing
• Quest Rollbacks
• Extended loading profile durations
  Again, these are being worked on as we speak.

[misty bison]

does anyone know if theyve fixed the slow loading times while trying to join raids?

[polar sentinel]

why does my game stutter every now and then twice and during those stutters i cant hear audio

[sinful slate]

Hello I have an issue to report: Iron sites on AXMC are off vertically by a lot. At 100m they shoot high by about 1-2 meters. I've tested with MBUS and Defiance.

[scarlet ermine]

Anyone know how to fix this? Still running into this backend error on PVE. Cannot progress. Any help?

[scarlet ermine]

It was because my vulkan had a durability of 99. Idk how it happened, but normal vulkan durability is 75.

Looked it up and had to dig around in the comments of some reddit post. Hope this helps someone else.

The raid previous I used the vulkan and tanked 4 headshots to the faceshield. after I swapped the faceshield out the durability increased to 99. After that it kept giving me errors and didn't let me progress in PVE.

[spring jetty]

does anyone have a pkp i can have for gunsmith part 25 i cant run streets for nothing on my computer

[true raft]

thank you, this solved the issue for me as well. Microsoft must have added something at the back end preventing those emails from even going into spam folder

now i can finally install it on my 9800x3d rig

[stiff gale]

anyone know if theyll bring back the option to change my email, my buddy bought a bunch of games on my old ps profile and I was trying to see if I could just my email so I could give him my old one

[true raft]

that is against TOS and could see the account banned

[stiff gale]

oooooh

so my email thats connected to my eod account just has to stay on that email

[true raft]

yes

[stiff gale]

so the change email section wont ever work on the website?

[true raft]

correct

[stiff gale]

do you know if theyre ever going to change it?

[true raft]

only if the laws change in those regards as far as resale.

[stiff gale]

do you know what part of the tos says that you cant change the email?

[true raft]

sorry, i do not, just seen it mentioned a few times in here

[stiff gale]

is it 4.2.7?

[true raft]

i can honestly say that i did not fact check it in any way shape or form, so it very well may be the article you mentioned but it may also very well not be

[stiff gale]

the tos I believe says you cant transfer the account to someone else but what if Im just transfering it to myself

otherwise why is there an option in on the website

it doesn't seem like what im trying to do breaks tos

[true raft]

i am not in a position in which i could decide if it factually is or isn't breaking TOS. but i would suggest if you do want to change the email adress to contact support about it at [e-mail]

[stiff gale]

I contacted them already and they said that its currently unavailable and I was trying to see if someone else knew if they would change that or not because ultimately what I'm trying to do is just retain control of the account

[rancid timber]

I cant play eft online on Linux. I payed for the game

[frank oar]

is gunsmith part 14 bugged? i have it part for part the same as the wiki build

[rancid timber]

Devs just have to flip the switch for linux battleeye access. Really not that big of a deal in times when Linux market share is rising.

[frank oar]

yeah used the wrong laser, tbf they look pretty much identicle

[rancid timber]

Yes still small, but it would not make cheating easier

[deep scarab]

Anyone knows why my entire pc is crashing while going into a scav raid?

[rancid timber]

driver issue

[ripe aurora]

i cant get the Authentication code to my email so i cant log in

[still aurora]

I havent been able to log onto tarkov for a while now bc of how i never get the verification code and i dont know what to do.

[shy schooner]

hi all new to the game and am wondering how do i do customs {map} iv heard a lot of people talking about it ? please and thank you in one go

[cedar sand]

Email support

[still aurora]

thx

[still aurora]

where is that

on the website or in the discord?

[cedar sand]

In your email account

??support

[white steppe]

[e-mail]

[still aurora]

thx

[queen spruce]

Cam here, with the same questions about email activation email. I'll email support, been trying to get activated for a bit. Missed the sale too. 😦

[steep ledge]

How do I interact with the ets bot to verify?

[primal basin]

how do you avoid the loosing rep in eft bug? is it known what triggers it?

[hollow oak]

do you play arena?

[primal basin]

yes

[hollow oak]

i think verybadscav was talking about it

that it happens because something with arena

[primal basin]

found a vid but no info on what to avoid

[misty nimbus]

So REF taskes are also bugged fun

[primal basin]

how?

[hoary hearth]

I cant connect into a single game of tarkov rn, it keeps giving me >300 ping, to where it kicks me out after a few seconds. it wasn't doing this 2 days ago so i dont know what could've happened

[misty bison]

does anyone know if theyve fixed the slow loading times while trying to join raids?

[eternal jasper]

me too i sent an email we will see how long this takes

[still aurora]

Yup

[split elk]

Hi guys, I recently tried to recover my account's password, and I think my account has been banned for trying too many times to reset it. The email they sent me was going to the spam folder in my email, and I didn’t see it. So, I requested a lot of password resets, and now I’m in big trouble. Please help—I don’t know what to do. I already wrote to the support team, but they are not answering.

[hollow oak]

well i think best u can do is wait for support answer

[slim spruce]

I have not ever seen this. Please complete it on a desktop machine.

[deft mica]

It is on desktop, I just screenshotted it

[slim spruce]

I am having a hard time believing you completed the captcha correctly.

[deft mica]

Of course I completed it right. Next time I'll record it because even though I gave the right answers, I got "Please try again". I ended up having to reinstall the launcher and that fixed it, but it's so annoying haha

[stiff thorn]

Guys, can u help me with this?

I've been experiencing a new glitch, when the game starts, it sometimes gets stuck on the loading screen. I mean, can hear the environment, the shots, but you can still see the screensaver. Even the remaining time appears at the top right for about 4 seconds. I i just have to Alt+F4 and restart game connection.

[outer belfry]

Idk how many people have had this problem, I play pve. When my weapon jams, I can fix it. However I cannot kill people with it, on my screen it appears to be firing normally. My teammate says he can't hear my gun shooting at all. The scav, bosses or pmcs bodies will react to getting shot. Blood splatter happens, yet they don't die or respond. If I use another weapon it will be lethal, grenades still work. Yet the weapon that jammed is perpetually unusable past the point of fixing the jam. Is this a problem others have faced? I'm hoping game devs know about this and are working on it. It had happened through the last patch into the current game.

[glass belfry]

does anyone know if they fixed the lost progression when playing arena?

[light shoal]

do you guys know why my download is taking so long? I can usually go at least a couple mb per second. my first time updating in several months if that would make a difference

[glass belfry]

mine was doing that too, i just pasued it and unpaused it and it fixed it

i had like 10kb/sec and i was like uhh im ethernet connected shouldnt be

[light shoal]

yeah that did it. weird

appreciate it!

[glass belfry]

np

[slim spruce]

@noble crypt to use modmail your dms must be open

[noble crypt]

retry

[slim spruce]

click it again

[deft ice]

Has getting awaited for lightkeeper been fixed yet

By the way this is my 29th day asking

[sour yarrow]

I LOVE THIS GAME

[clever roost]

So if my trader rep has been magically taken away from me is there anything that can be done?

[slim spruce]

This bug is known

[clever roost]

I assume that means nothing can be done

[slim spruce]

Not right now I don't think so.

[red pendant]

Anyone know if getting acquainted is getting a fix soon? Preferably before the next wipe?

[hearty lynx]

I have the task Top Secret but Getting Acquainted bugged and i didn't do it, it just skipped the task apparently. My transmitter is decoded. Am i fucked?

[wicked spindle]

how long does bsg take to get back with you on issues?

[queen spruce]

email verification working yet?

[fervent harbor]

any idea how to fix the low fps with my pc

Operating system: Microsoft Windows 11 Pro, Version 10.0.22631
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 566.14 - Tue Nov 12, 2024
CPU: 13th Gen Intel(R) Core(TM) i9-13900K
RAM: 64.0 GB
Graphics card
GPU processor: NVIDIA GeForce RTX 4090

[summer chasm]

how many people can take mira ave extract

my friend isnt receiving the extract prompt

[steady cosmos]

4 at a time, no overall limit

[deft ice]

Has getting aquatinted for lightkeeper been fixed yet

30th day asking

[deft ice]

Usually a day

[deft ice]

currently the work around doesn’t work. We are still waiting for bsg to announce that it has been fixed

[deft ice]

Hopefully by next wipe

[deft ice]

For me this used to happen when j would be viewing my friends character or inventory

[deft ice]

Hello sorry this is really late reply but if you want help learning customs I would recommend asking people in the pve or PvP lfg channels.

[severe gate]

hi guys!
Can anyone tell me when they will fix the getting acquainted quest?

[cedar sand]

There is no date given, the issue is known and being worked on.

[deft ice]

Probably wont get fixed until next wipe 😦

[severe gate]

Thanks!

[viscid torrent]

??issues

[white steppe]

We are aware of the following issues and are working on these fixes right now as a top priority;

• Reputation issues
• Achievement issues
• Invisible players with new clothing
• Quest Rollbacks
• Extended loading profile durations
  Again, these are being worked on as we speak.

[still aurora]

Nope

[timber wharf]

what did i miss

[stiff jackal]

guys what does the "Pin" icon mean in the stash?

[timber wharf]

item doesnt get moved after auto sort

i pinned my ammo boxes so i can keep them at the top

[steady cosmos]

the quest doesnt mention it but its too heavy

it needs to be 6kg or lighter

[timber wharf]

oh

thats weird hold up

[steady cosmos]

if you attach the top cover you might not need the foregrip

that should save you 12 grams

[timber wharf]

yeah that fixed it thanks

[steady cosmos]

np!

[quartz mango]

how many raiders spawn per lab raid?

[steady cosmos]

i dont think theres a hard limit

[jovial prism]

i'm not reciving the verification email since 5 days what i have to do?

[marsh hill]

Happening on Singleplayer PvE

[carmine haven]

i get this bug that wean loaded in raid i still see the loading screen and cant do anyting, only way is to restart the game can someone help please

my friends see im just spinning around

[glossy tinsel]

hey im having a problem with my stash giving me an error code called 228 and honestly it happens so much that its making it hard to play the game

[inner tide]

Just did payback for lightkeeper and didn't unlock the ronin respirator but got everything else anyone else have this issue?

[ashen pewter]

ammo fix when

[dusty dagger]

Did someone else have their cases rearanged over night?

[vivid briar]

Send a report in the launcher with screenshots of the completed task, the trader menu where the ronin should be, and your in-game name, and they might unlock it for you.

Or you could upload a short YT video of all of that stuff and send a link with the report.

[inner tide]

Ok thank you

[lofty lantern]

i just finished the ref quest to win a ranked game in arena, and in arena i cannot claim it, but in regular EFT it says i havent completed it. what do i do?

just says "return to eft to complete the task"

the task is To Great Heights! - Part 1

[still aurora]

I havent gotten Mine for a month💀

[queen spruce]

Dang it dude.. I suppose I don't feel so bad about missing the sale now.. 😕

[still aurora]

I miss playing tarkov latw up with my 2 friends lol

[lofty lantern]

you could just manually delete the files

[queen spruce]

My nephew has been playing it for about 6 months and his twisted my arm into playing with him. I figured I would make an account and then purchase the game but I have not been able to confirm the account yet. 😔

[still aurora]

Damn

Thats sad

[queen spruce]

At least I didn't drop the 250 on the big version and not be able to make an account for it or something

[still aurora]

True

[queen spruce]

At that point I would have been a lot more upset but at this point it's just kind of eh we'll get around to it

[still aurora]

Same

Ik

[solid gorge]

??issues

[white steppe]

We are aware of the following issues and are working on these fixes right now as a top priority;

• Reputation issues
• Achievement issues
• Invisible players with new clothing
• Quest Rollbacks
• Extended loading profile durations
  Again, these are being worked on as we speak.

[solid gorge]

Hit your windows button and search for "Remove", click on "Add or Remove Programs", and search Arena. Use that to uninstall Arena.

[graceful prism]

Thank you! I already found the solution.

[solid gorge]

gotcha

[slim spruce]

@raven tiger to use modmail your dms must be open

[quaint pawn]

has anyone received a false ban before?

my buddy did last night and the kid doesn’t cheat or nothin hes had the game for like 3 weeks and his account is permanently blocked

[slim spruce]

your buddy is probably cheating

[quaint pawn]

yes hes totally cheating i just stated hes not

[solid gorge]

you don't get banned just because you get reported

[quaint pawn]

lmao well my friend did kid has one monitor and his live is always on

i could tell if he would be cheating or not, let alone wouldn’t be asking if ik he was cheating

[solid gorge]

cheats don't always display on screen share

unfortunately

maybe he was false banned, but it would just be highly unusual

[quaint pawn]

most likely, the kid doesnt cheat whatsoever

from the offical website

we’re in the u.s

[slim spruce]

have him appeal to battleye. If you never hear anything back you have your answer

[quaint pawn]

alr

[vivid briar]

One message removed from a suspended account.

[solid gorge]

please just give me a match bsg

[solid gorge]

is it time gated

[vivid briar]

One message removed from a suspended account.

[solid gorge]

odd

the game is fucked as a whole rn so that doesn't surprise me

[solid gorge]

not typically

just matched for an hour and a half with no matches

usually get one within 2 minutes

just tells me no one is playing rn

[minor shadow]

can anyone help me, i have a problem. When ever i shoot my game freezes for the time of me shooting, used ddu removed my old nvidia drivers (i currently have rx 6600) and it doesnt work keeps freezing. I saw ppl saying its battleye issue but im not sure, any help?

and i have no fps issues everything is running smoothly until i shoot

[slim spruce]

usually when people do that procedure they don't check the right boxes

you need to say you have nvidia and copy the images exactly

[minor shadow]

can you maybe help?

[slim spruce]

if you chose amd on the left image it didn't do anything

[minor shadow]

oh my

[slim spruce]

and you will need to reinstall amd graphics if you did

[minor shadow]

im gonna try and update but if it works bro im gonna crash out, literally reseted my drivers 2 times lol

[minor shadow]

i will

[slim spruce]

the cause is nvidia items on your pc

it needs to be removed with ddu as shown

[minor shadow]

like this?

[slim spruce]

only the checked items in the picture

[minor shadow]

okay i did

[slim spruce]

reboot and the game should be fine now

[minor shadow]

do i "clean and restart" now?

[slim spruce]

yes

clean and restart

[minor shadow]

lets goo tysm for the help

[hardy tide]

Is the game gonna be discounted for christmas this year?

[slim spruce]

??sales

[white steppe]

There is currently no active sale.
You may see the list of previous sales to give you an idea of when a future sale may occur! -> #general-chat message

[slim spruce]

you just missed a sale

[minor shadow]

currently opening tarkov, lets hope it works

[lone ocean]

I missed black friday will the game be on sale for christmas this year?

[slim spruce]

probably yes

[minor shadow]

@slim spruce thank you so so sos soso so so oso sosososososo much bro

I CAN FINALLY PALY LETS GO TYSM

[lone ocean]

How much was the discount last year?

[slim spruce]

[slim spruce]

25%

[lone ocean]

Starting from January 1st?

@slim spruce

[slim spruce]

on christmas day usually

[lone ocean]

okay , thank you bro

[charred glacier]

why cant i buy pve says i dont have the game but i do

[slim spruce]

well what do you own on the profile page on the website?

[charred glacier]

it says nothing but i have the game and same account

[slim spruce]

what happens when you buy pve?

[slim spruce]

show a picture of the website profile page and your launcher logged in

[charred glacier]

hold up its logged me out

@slim spruce i think the problem is i have 2 accounts but i have to wait an hour before i can reset now

as i looged into one and it said i didnt have the game so im going to try to log into other in an hour

[slim spruce]

gotta wait

[charred glacier]

is there a way to find what email it is @slim spruce

i found it yayyyy

[pallid ridge]

Does anyone have a problem with logging into the website it it’s stuck on the screen saying it’s verifying I’m human but no captcha pops up.

I recently built a new pc and want to redownload but that’s where I’m stuck