community-support

[sharp mauve]

Invisable nade

[toxic falcon]

Audio is funky

[cedar sand]

Yeah that sucks, it's a thing that happens right now

[cedar sand]

It's nothing to do with audio

[sharp mauve]

not a big deal was hella confused

[toxic falcon]

Theres just invisible grenades now? Interesting.

[cedar sand]

It's desync from the server after the NPC dies when it cooked a grenade

[toxic falcon]

gotcha

[sharp mauve]

yea for awhile

[cedar sand]

He would have died anyway, so the sound is kind of a moot point

[sharp mauve]

died the same way beggining of wipe

[cedar sand]

It just feels bad to die to it

[sharp mauve]

was just hella confused XD

thought I got one tapped

[earnest lichen]

This.
If you kill a scav, don't immediately-approach if they hadn't been shooting you at point blank even.

[toxic falcon]

120-150 around there

[sour scroll]

120 is fine i play on NA sometimes with 120-130

[eager sleet]

you want to be under 200

[sour scroll]

120 is fine

give it a try

[eager sleet]

as long as you are under 200 you are fine. You can stay on 196 and be fine. just don't be over 200 for a long time other wise it will kick you

[marsh stag]

what's the tilde for

[lone axle]

If i wipe my account, will it erace only PvP char or both PvP & PvE?

[slim spruce]

PvE can't be wiped yet.

Soon, though.

[lone axle]

To be confident: if i want to start a new one on PvP to play with my newbie friend from the start - i push the button and wipe only PvP?

[slim spruce]

Yes, if you wipe your account now only PVP tarkov is wiped.

But that takes up a time which will delay your next wipe by 2 weeks I think.

Not counting BSG wipes for you.

[lone axle]

Great pleases, thats exactly what i needed

[solar pagoda]

how do i uninstall this trash

[steady cosmos]

@lone axle this is correct, you can only wipe your account yourself once every 2 weeks.

[steady cosmos]

go into the game folder and run ”uninstall.exe”

[slim spruce]

That or use the windows uninstall tool.

[broken lake]

i cant get the verifaction code to my e mail how do i fix it

[solar pagoda]

cheers guys

[quasi rune]

It's crazy how there is still no fix for verification code...

I litterally can't play the game i paid

[dawn aspen]

The game has an uninstaller in the files.

[dawn aspen]

Contact support they should be able to help you

[quasi rune]

Still waiting for a reply :/ Contacted them yesterday

[storm kelp]

got the same prob....

[broken lake]

i paid this game bro... thats so sad

[storm kelp]

its really sad.. i bought it in 2017 😦

[amber comet]

Wtf are these barter adjustments u just did putting guns we get in beginning now u put it all lvl to unlock the bater wtf

Lvl4

[limber geyser]

Anyone know where I can find the character id?

[broken lake]

how do we fix this i tried everything

[storm kelp]

dito. the only way is to wait for the support..

[broken lake]

yeah and no one cares i guess

[storm kelp]

i dont hope so

the fun part is i created a new account with a gmail adress and voila it workes... cant get it..

[amber comet]

Bro it’s pretty early still just give em sometime

[round cobalt]

Any news on not getting the authentication email not working for me?

[quiet summit]

Try the pinned messages in this channel for a Official, and community driven fix

@storm kelp ^You as well

[storm kelp]

Did it already my man. But thanks 🙂

[quiet summit]

All of them?

There's a large handful of fixes

[alpine heath]

If I get close to the cultists and zarachy on the lighthouse, will they shoot me? someone killed them, but some of the cultists are still alive, will they shoot me if I get close to loot? My item is encoded

[cedar sand]

They will most of the time, you won't be decoded though

They usually warn you first and if you don't move then they'll shoot you

[edgy hearth]

i hate this game very much

[alpine heath]

I saw him point his weapon at me and then I went back

he went back to normal behaviour

that's why I wanted to be sure

[alpine heath]

Thanks again!

[storm kelp]

Yes. Its like its already described "Gmail domains are preffered...". But on my 7 years old Account i dont have a gmail account. And with a freshly new created Account (Gmail) tadaaaa its coming immediately @quiet summit

[errant kindle]

I'm using Hotmail and I don't receive code in the email, is there any solution?

[final stump]

why the fuck can i not load into shoreline anymore. the fuck did these orcs do to their game

[vital kettle]

no Ch4n there isnt right now. I am just trying to play PvE and im locked out of my account because their email system is completely fried

[ionic zenith]

i am still waiting since yesterday to get my authentication code, or should I say "codes". i am tired of spamming the login button.... 😄

[storm kelp]

U can try the pinned messages in this channel. But it didnt worked for me

Maybe ur lucky 😄

[vital kettle]

bro we've all tried the pinned message. "Wait 5 minutes" isn't a solution. I have been waiting 16 hours

[ionic zenith]

same

[storm kelp]

i know. but maybe he IS the lucky guy 😄

In Germany we say : "Probieren geht über studieren"

[ionic zenith]

and dont forget the "Tja..."

[storm kelp]

hell yeah... my bad

[edgy hearth]

how do i stop my nerves getting the better of me its really getting me tensed up and obviously because of my anger issues dying so much its not helping with my confidence playing this game

[tame ginkgo]

when gona be wipe ?

[quasi rune]

It's crazy how they litteraly not care, we can clearly see that all the people with an old account using hotmail can't login anymore and they still havent found a fix, or turned off validation for those domain, that might not be the best idea but idk let us play , and they will literally not care after that, support take ages to reply and they don't feel a bit sorry about it, idk give us a little gift as a gesture of goodwill, but no, they act like they are irreproachable and never feel sorry... as it's totally normal to lock people out of they game they own for days

"We are aware of the technical issues and are currently working on resolving them. Thank you for your understanding." - 6 Days Ago

[storm kelp]

ur god damn right

BUT when you got access to your account u can add some other stuff for 2fa instead of email...

[quasi rune]

Yeah I will choose google authentificator

[storm kelp]

Same

[quasi rune]

at the time i was playing all of these wasn't out yet i think

[muted terrace]

Because Google isn't known for abruptly abandoning products.

[grim coral]

@quasi rune That apply to .Live aswell? Iv been trying since 7AM but am not reciving a verification email

[quasi rune]

@grim coral Yeah would make sense, microsoft emails

[grim coral]

Iv had the game sine it came out, played every single wipe. But cannot log in to reinstale at all and not getting the V-email

[quasi rune]

Send message to support as soon as possible

[grim coral]

I send 10 support emails mate

not heard a god dam thing

[quasi rune]

yeah im not tripping they dgaf about us 😂

[grim coral]

I would be playing Gray zone but the servers are on fire, thought I'll come back 2 EFT for a while

GUESS FUCKING NOT!....took my money and then locked me out of the game 🙂

[torn meadow]

Same bro

[storm kelp]

i gave it back yesterday.... its lagging like ass

[quiet summit]

And you've sent an email to support right?

[grim coral]

its 50/50 sometimes the serves are fine other times its rubber banding like hell, It will get better in a week id asume, when they eitehr add more servers or people drop off

[quiet summit]

I wouldn't say they don't care, there's reasons for everything

Also support tickets are probably flooded beyond anything due to people spamming last week

[storm kelp]

Yes my friend and i also created a new account and created a Support Ticket

[quiet summit]

Then the people who are waiting create another support ticket and double the support tickets

[vital kettle]

what's the reason for no response on a significant part of the community kwon? a lot of us just paid an extra 100$ on top of EOD just to play pve and cant even do that

[storm kelp]

with my working gmail email lelelelel

[quiet summit]

That's very vague

I don't know what cant even do that

means

[grim coral]

They realy don't care...theres been problems with verification emails for YEARSSSSSSS...somthing that every other company has down pat and workes every time...BSG have yet to atually send verification emails out properly

[vital kettle]

cant play the game?????

whats vague about that

[quiet summit]

The verification is not with them, it's with the domain

There's a reason they disabled it for hotmail and such

[vital kettle]

THEY DISABLED HOTMAIL?

[storm kelp]

lol

[grim coral]

Then just remove it...There is no need for it

[vital kettle]

yeah just delete me. send a missile through my window

[quiet summit]

You can't sign up with a hotmail account, they already did that

I'm not going to keep responding if you're going to be a knob about it

[vital kettle]

bro saying they completely disabled an entire wave of accounts because the emails are too old is insanity

[inner bluff]

hey why i cant start looking for a team?

[quiet summit]

They disabled hotmail meaning you can't sign up using it

Existing hotmail works, just has issues for some users

[quiet summit]

That's extremely vague

[round cobalt]

soo how long is my wait for Email Support?

[grim coral]

21 years probably

[vital kettle]

if you cant start looking for a team you have to go into queue all the way until you are in the last menu then hit start looking for group RBCTV

[quiet summit]

Long time, I would guess

[errant kindle]

how crazy! Do you want to buy the game in another email? that's it takov ;/

[quiet summit]

Couple days at least

[round cobalt]

damn thats rough.

[green bone]

Search for games from 12 minutes and up. Every time. PVE mode. How to play it?

[quiet summit]

Select more servers on launcher

[vital kettle]

why does bsg not have customer support though? they could pay some company in india like 10 dollars a week to resolve everyones login woes

[quiet summit]

It's what happens when the support team's flooded, the people complaining aren't going to the right places to voice their opinions, and back the tickets up

They.. do?

[grim coral]

its a shame tbh...V-rising has its full release 2 morrow so I'll be spaming that for a week..by that time Grayzone servers will be stale so probly wont go back to EFT now...after this 7 hours of frustration....BSG shooting themselfs in the foot AS PER

[vital kettle]

oh do they? what number can i call

yeah, they dont.

[quiet summit]

The support tickets

You didn't say a call center

[vital kettle]

the support tickets are throwing a glass of water into a lake

[quiet summit]

Ok

I'm not responding to you anymore

[round cobalt]

yeah i undersatnd that... Just the vibes had a massive urge to play. is what it is i guess.

[vital kettle]

bro ive literally never gotten a response from the ticket system

[quiet summit]

That's nice

[quiet summit]

What domain are you using?

[round cobalt]

hotmail

[quiet summit]

Ah

[grim coral]

Thats coz there 2 cheap to hire a support team....its one guy on a 20 year old PC replying to peoples tickets

[round cobalt]

yeah signed up with it a long time ago soo.

[storm kelp]

And for a reason. How can we know if we got an answer on an E-Mail if we even dont get an email for verification or a password reset ? :/

[grim coral]

Buy the new £5000 edition and they might atually fix all the problems XD

[cedar sand]

support email and verification codes are different emails

and if you're logged in via the website, as this issue is mainly localised to the launcher, you can view your tickets there

[storm kelp]

I don't receive an email for either

[vital kettle]

we cant log into website

[round cobalt]

@quiet summit Thanks for the help by the way. 🙂 Hopefully ill be able to play next week 🙂

[vital kettle]

2025 will be our year comrade o7

[quiet summit]

Did you already submit an email to the support email?

[round cobalt]

Yeah i sent a email.

[quiet summit]

Alright

If you don't get a response in a week, let me know and I'll see what I can do

[vital kettle]

💀 💀 💀 💀

[grim coral]

a week XD think he will have moved onto another game by then

[steel zinc]

Is modmail down? i wanna appeal a ban i got for no reason while away, i didnt even get a reason, just woke up one day and im banned off the eft discord.

[quiet summit]

I'm not going to help people jump line, but if it's an issue with BSG not receiving, it's something I can help with

Stop being snobs, they understand

[round cobalt]

thanks i have enough patients to wait. Tarkov is not the only game that exsists 🙂

[quiet summit]

Everyone's waiting in line.

[quiet summit]

Appeals servers in #rules

[grim coral]

did you just call people who spent £££ on a game and now cannot play the game snobs? LMFAO

[steel zinc]

Thanks bossman.

[quiet summit]

I called you guys snobs for not being understanding

[storm kelp]

Guys chill down

[quiet summit]

Nexit is seeing you guys complaining and understands there's others like them who have the same issue and will wait with everyone else

[vital kettle]

bro the reason we are so frustrated is because BSG says nothing. There is ZERO communication from the company to the users about this issue.

[quiet summit]

Rioting and ranting on a community server isn't going to do anything

You can't say there's zero communication when there's knowledge threads made specifically for this

Just ignorance

[storm kelp]

spread some love ❤️

[grim coral]

nither is insulting people whp are clearly upset that they paid for a game and can no longer acces it

Thats called theft

[vital kettle]

do you work for bsg? i dont know if you are in communication with the people who can resolve the issue.

[quiet summit]

Wait for support to respond and work with them

No, I don't

If I worked for BSG I wouldn't be able to call you snobs

Listen, I understand your frustration

[vital kettle]

see that's the problem right there. i have never seen any acknowledgement that they are even aware there is a problem

[quiet summit]

If you guys can't get a response in a week, I'll see what I can do

Just stop being booblets

Be nice

[grim coral]

We wont be here in a week...

[quiet summit]

Ok

[vital kettle]

^

[grim coral]

Grayzone will be stable so we will all be on that

again BSG shooting themselfs in the foot and losing players...again -_-

[unreal cave]

hey guys the website wants me to type in a Confirmation code. problem is. i dont get one on my email adress.

[quiet summit]

And I'm not going to help you jump the support ticket line because you're being impatient

Everyone's on the same page

[grim coral]

@unreal caveNo one is mate

[final stump]

I've played for four years, never a problem - now i CTD everytime i load into Shoreline

[grim coral]

BSG broke somthing AGAIN

[storm kelp]

Nevertheless, thank you for your support!

[vital kettle]

kwon i dont want you to go to nikita and tell him im having a problem, i just want to know if someone is trying to resolve the server issues or if someone who can is aware of a problem

[quiet summit]

Thank you for being understanding and civil

[vital kettle]

currently the "send an email and wait" strategy is completely black box. Not a single user has any ability to see if it is real, no one knows if its ever going to help

[grim coral]

Honestly don't understand why they don't just disable the email verification untill they fix it...then turn it back on

people can atually play there game then

[round cobalt]

because of account theft. it was/is to protect your account from simply being stolen. And getting it banned or items traded. 🙂 in the end. It is what it is. Just wait it out untill you get your email from support with a fix 🙂

[grim coral]

I wont be here by then mate....they have an hour then I'm not playing EFT anymore. This was there one chance to keep me and they said.."fuck you we took your money now fuck off and come back in a month" By the time they get back to me or its resolved I'll have moved onto better games....BSG is not the only extraction shooter anymore. The blatant lying and stealing they just did and now this verification BS...its just killed the game for me.

[vital kettle]

thats a bit irrational bro, im frustrated but they didnt rob me

[grim coral]

Selling a product then putting a roadblock in place to stop me using the product is called...now say it with me..."theft" I should be able to log into my account at the bare minimum, Servers being overloaded I can understand...but not even being able to instal the game is beyond a joke. Imagine if steam just locked you out and said...come back in a month when its fixed, regardless of you having literal thousands of pounds worth of games on it and not being able to use them.

[vital kettle]

you can install the game without logging in. its pinned

[grim coral]

doesnt work mate

First thing I tried when I joind the DS

[errant kindle]

where to download?

[storm kelp]

huh?

[cedar sand]

read the pins

[storm kelp]

ahhhh got it - my bad

[vital kettle]

i just got the verification email btw. they might have cleared it up, i might have just gotten lucky. idk try for yourselves and report back

[grim coral]

E-mails still empty

[vital kettle]

have a new code sent.

log out then back in

[junior rover]

2 days in a row im trying to log-in to my account through their website and im stuck at the verification step, because the code never arrives in my email..

[storm kelp]

gz bro

[grim coral]

I have been loging in and out for 8 hours now...

[vital kettle]

what is gz?

[junior rover]

same bro

[urban rock]

same

[errant kindle]

where did you receive the email? inbox or trash?

[grim coral]

conratulations. GZ is conratz

[cedar sand]

It means congratulations

[storm kelp]

congratulations → congrats → grats → gratz → gz

[vital kettle]

i got it in inbox because i have whitelisted the email accounts from bsg

[cedar sand]

→ gz noob

[storm kelp]

gg ez noob

[sudden jetty]

have someone faced the same issue?

[slim spruce]

Where did you buy the game?

[sudden jetty]

eneba

[grim coral]

what the fuck is that

[slim spruce]

Unfortunately this means the code you bought was probably found to be purchased with fraud and it was removed. That is the most likely cause.

There are no officially resold game keys.

[sudden jetty]

can you tell me this in my eft ticket so I can ask for my money back?

[grim coral]

Your not getting a refund mate, if you buy a dodgy coppy they are defiantly not giving you your money back XD

[vital kettle]

bro im ngl it sounds like you got scammed by not bsg.

[slim spruce]

You will have to ask bsg in a ticket to get any statement like that.

[vital kettle]

you should only be buying your accounts on the website.

[slim spruce]

I am not sure what they will say, maybe that the code was removed.

[vital kettle]

bro probs tried to buy unheard account for 5$ from some dude on mcdonalds wifi

[sudden jetty]

I was broke and it was 10 $ cheaper 😦

[vital kettle]

there are scammers everywhere brother. protect yourself

[sudden jetty]

awsome 😦

thaks guys

have a great day!

[vital kettle]

sorry bro. good luck

[slim spruce]

You will have to contact that website, not BSG. There is no support for this problem from BSG since you did not buy the code from them.

You could contact bsg in a ticket to get any statement though.

[wintry kite]

What to do when the verification code does not come to the e-mail. Tried everything possible and nothing helps. Outlook works as e-mail. Can you help in any way?

[grim coral]

na

[slim spruce]

you may need to contact support https://www.escapefromtarkov.com/support/knowledge/431

[grim coral]

your fucked till BSG fix it

[wintry kite]

Of course. So I have to wait for BSG to fix its shit....

[wintry kite]

I can't do that either because I can't log in to the website.

[vital kettle]

ive managed to change my authentication method to google authenticator on the website but the launcher is still sending a code to my email (except it isnt because im not receiving them) is this a known issue?

[storm kelp]

[e-mail]

[slim spruce]

the email then

[wintry kite]

Ok. I try that

[vital kettle]

are these alternative verification methods implemented for the launcher? Does it just take time to set in? Anyone know

[slim spruce]

You need the email code.

If you are only changing saturation, gamma and brightness it's fine.

[vital kettle]

so the other authentication methods are not implemented sessamy?

[slim spruce]

They are for the website I believe. Just not the launcher.

[vital kettle]

well that blows for me. im not receiving the emails and have been trying since yesterday

just getting 211 error code

[slim spruce]

you must use the newest code you just generated

Codes only work for 30 minutes

[vital kettle]

im not receiving them when logging in on the launcher. just on the website and apparently the systems are different because the code there does not work in launcher

[slim spruce]

Yes that won't work.

[vital kettle]

is there any confirmation from bsg that they are aware of the issue sessamy?

[slim spruce]

This problem comes and goes fairly often.

[vital kettle]

thats not reassuring

[junior wharf]

anyone know why i cant get my verification email from tarkov to login to the website?

[slim spruce]

see this page and if nothing, you may need to contact support https://www.escapefromtarkov.com/support/knowledge/431

[junior wharf]

i have already done all those and contacted support last week

[slim spruce]

please wait for a reply

[junior wharf]

so i buy the game but now cant play?

[slim spruce]

You just bought the game with what email service?

[junior wharf]

i brought the game a while ago but didnt play it then now i cant dowload the launcher because i cant login

[slim spruce]

the launcher is in the pins

[junior wharf]

in the pins?

[slim spruce]

[junior wharf]

ok i will try

[round cobalt]

This does suck, its 1:47am and still have a massive urge to play tarkov but yeah. Wish there was a better mothod of fixing this problem other then waiting for a response.

Its so werid that i can reset my password with no issues though.

[junior wharf]

didnt work

[round cobalt]

you will have to send BSG a email and wait how ever many day's for a response.

[twin acorn]

Hi, 1 question If I move from my EOD account to the new one, will I lose the benefits of the EOD edition?

[slim spruce]

You keep everything in both.

A sale starts this evening, I am not sure if the price discounts stack.

??sales

[white steppe]

May Discounts! 20% off all game packages and upgrades! Lasts from <t:1715115660:F> to <t:1715288340:F> (time is auto converted to your time zone).

[visual wadi]

yes youll be expected to buy another $250 DLC i mean Expansion for a story mode hows that sound

im kindding

JOKING whiit ya

[vital kettle]

AGHH

[twin acorn]

XD

[vital kettle]

ayo madabraddah try now!

[half gorge]

Is it just bugged or have they removed the three trade offer slots for Unheard? I had three yesterday & now its back down to 2

[digital lintel]

Anyone have issues when upgrading from EOD to unheard? In PVE im not receiving my unheard upgrade but in PVP I got everything.

[slim spruce]

Please contact support in a ticket on the website.

[digital lintel]

Yeah already did but with everyone spamming support to cry who knows how long its going to take...

[gilded eagle]

Is something going on with the login servers of the website? I try to login and I have to put in my verfication code but I am not getting any Mail with the code

[white cosmos]

Hi, so Dorm 114 hasn't spawned at all for me, not at the checkpoint or in the dead scavs hand in 2 story dorms. I am level 31 & still stuck on pharmacist, I've had a look around & I'm not the only person experiencing this, it appears it does spawn, just very rarely? Is that the case? Surely I am not having this much bad luck with RNG on PvE

[limber geyser]

if i bought somewhere key can i activate it?

[slim spruce]

Once you log in to a created account use the code in the promo code section on the website.

[celest acorn]

my insurance keeps expiring even tho it says i have like 10 more days left to get it back, is this a known issue?

[proper shore]

no insurance offers 10 days

u get 4 days from prapor 6 from therapist

are u perhaps misreading hours for days

[celest acorn]

unheard edition

[proper shore]

really

[celest acorn]

it gives me 15 days but its bugged or something

[proper shore]

i guess its possible its bugged somehow

[empty plover]

hey guys ! I had a little question do you know if we loose scav karma when killing a guard of lighthouse ?

[burnt palm]

I havnt been able to load into any Customs, Woods or Lighthouse raids for 2 days now

2 days ago i loaded into a lighthouse raid and ever since then ive been getting a "server connection lost" message when creating loot pools gets to 100% and seems to want to switch into the next stage of loading into a raid

i can load into Factory and Interchange just fine, but Customs, Woods and Lighthouse this happens every time (i also for some reason keep my loot when getting disconnected if that matters)

No its nothing listed here: https://www.escapefromtarkov.com/support/knowledge/439 been through this enough times to know its not whats listed here
Ive also reinstalled the game once now but that isnt doing shit either

[quasi rune]

But if I receive my verification code hours later how can I login ??

[storm kelp]

Maybe ur getting your code faster now

Try n Error

[quasi rune]

camping my mail extract rn

[errant kindle]

hey bro estava aqui pela manha toda, e nao consegui o email de verifição, apos muitas tentativas acabei de conseguir recebi email pelo hotmail. tentei que voces vao conseguir, paz

hey bro, I was here all morning, and I couldn't get the verification email, after many attempts I just got it, I received an email via hotmail. I tried, you will succeed, peace

[storm kelp]

Same brother

[storm kelp]

Since 2 days xD

[storm kelp]

Gz my friend !

[storm kelp]

Create a support ticket

[tall marten]

someone knows why I keep getting this error when I try to play arena rankeds?

[spare lodge]

hello i have a problem in almost every game, I get a 'connection server lost' error, and it always happens when it's loading 'creating loot pools 100%'. My internet is Wi-Fi, not cable. I've tried changing the MTU, uninstalling and reinstalling, verifying game files, restarting the router, changing servers, and I still get the same error every time.

[burnt palm]

Having the same issues right now too

only happens on woods, lighthouse and customs for me, interchange and factory work fine

if you find a fix let me know

[cobalt hound]

so what should i do when the launcher is refusing to send me my verification code to my email

its been over 24hrs since the first time i tried and still no veri code

[spare lodge]

I've had the error for about a year

😭

[burnt palm]

looks like i might just uninstall the game then

[pure yacht]

does anyone respond to the customer support tickets on the site?

[burnt palm]

i started getting it 2 days ago when i was trying to load into lighthouse, since then its just fucked

[spare lodge]

It happens to me on all the maps but from time to time it comes in

[tulip jetty]

is there no fix for having bad ping on the server where i should not have bad ping like i should have no indicator but for some reason some raid has huge pings

man i hate this bug over i get the furthest euw for some reason

[nova sage]

Anyone encountered the emai verification link not coming through ?

email*

[boreal steeple]

When purchasing a game as a gift, am I given a key?

[storm kelp]

Yes. A lot of us got the Problem

[cedar sand]

It's not a bug

??fillitems

[white steppe]

Click the "Fill Items" icon.
↘️↙️
↗️↖️

[gaunt spoke]

tf

been playing this game 3 years never noticed that shit lmao

thanks

[elder bobcat]

How do I get rid of this fucking bug that makes everyone not have a gun in their hand? I can't hear any gun shots either. I've cleared my cache and done everything

[stone steeple]

Me and my friend are trying to get the Zryachiy achievement
I wanted to know if we both lose access to the Lighthouse if we are in a duo match together and one of us kills him or just the one that killed him losses access?

[ancient plank]

i cannot buy anything from the traders menu, it looks like this for every item (i have not reached personal limits and have the required roubles for it)
Is this a known issue, is there any fix for it? Thanks

[cedar sand]

The one that kills him will be decoded, the other will be blocked

If you have an encoded DSPT you cannot get the achievement without decoding your transmitter

[stone steeple]

What's the difference between blocked and decoded? because on the wiki blocked just means

Can I still go there to the lighthouse?

if mine is blocked?

[cedar sand]

No

You’ll die to mines and cultists

[stone steeple]

so I have to do the quest line anyways

[cedar sand]

No

Blocked and decoded are different

[stone steeple]

is it just for that raid?

[slim spruce]

??fillitems

[white steppe]

Click the "Fill Items" icon.
↘️↙️
↗️↖️

[slim spruce]

[cedar sand]

Read the image that you sent to me

It will answer your question

[ancient plank]

i dont know why this was unchecked but thanks a lot

[stone steeple]

Thx and sorry
have a nice one take care

[glass pine]

I love not being able to load into raids

twice in a row

[jovial island]

im trying to log into the launcher but it needs to send me a code but the code never shows in my email anyone know a way to contact support i havent heard back thru email but im thinking that might be the problem

[storm kelp]

[e-mail]

[jovial island]

been waiting to here back from that for 2 days now

[storm kelp]

i got the same problem and waiting for a response 🙂

were sitting in the same boat my friend

[jovial island]

i jjust wanna play 😭

atleast its not just me

[storm kelp]

u can scroll the channel up. alot of people got the same prob 😦

[torn meadow]

Just one quick question, does the problem also happens when you use a outlook e-mail? Or is it just hotmail?

[hidden tundra]

is anyone else having trouble with the websites verification page?

[slim spruce]

It seems to mainly affect hotmail and outlook since it's microsoft.

Not always though.

[storm kelp]

i got a freenet mail and got the prob as well 😄

[torn meadow]

Alright thank you 😅

[kindred sable]

anyone else getting ridiculous ping atm?

[vivid zealot]

yall got the thing when u hover over an item that it tells who buys it for the best price?!

[broken lake]

we couldnt fix the mail issiue right?

[slim spruce]

Are you on a VPN?

[kindred sable]

No

[slim spruce]

No this is third party software that may get you in trouble.

[storm kelp]

na my friend. some guys got an email

[slim spruce]

I would recommend uninstalling such things.

[broken lake]

that should be so easy to fix why,they dont care i dont understand

[kindred sable]

Any other pearls of wisdom?

[slim spruce]

a known cause of seeing "timed out" there is ddos protection in a router

disable any of that

[jovial island]

we still havingg the problem

atleast i am

[humble hollow]

can someone help me? I can't log in to tarkov and can't access their site

[storm kelp]

lel

[slim spruce]

Are you on any VPNs?

[humble hollow]

No, this only happened today

[slim spruce]

"Suspicious behaviour. CF-RAY

May occur when trying to login via Launcher or site. Please, contact support department attaching screenshot of an error, CF-RAY id, your current IP adress [IPV4 and IPV6] (you may use https://www.whatismyip.com/ service for that). You may contact support via site https://www.escapefromtarkov.com/support/contact or by an email [e-mail]"

from https://www.escapefromtarkov.com/support/knowledge/426

[humble hollow]

I already sent an email to support

[hollow otter]

I can't access the website, it just keeps loading, and so does the game.
several friends are trying and failing in many parts of Brazil

[slim spruce]

see above

[jovial island]

the dumbest thing is i cant play cuz i cant login but i also cant make a support ticket CUZ I CANT LOGIN IN

[slim spruce]

the from is just for reference

[hollow otter]

loading eternal ....

[slim spruce]

You can use the email

[humble hollow]

How long does the support responds via email?

[slim spruce]

A couple of days or so.

Maybe faster

[versed dove]

So the EOD officially does not have V-Day discounts while upgrading to the unheard version right?

[slim spruce]

Correct. Only the first three editions.

But it is $50 for EOD to unheard, though.

[versed dove]

Ok, I'll consider it, thx

[hollow otter]

o site nao funciona e nao da pra logar pra abrir ticket
The website doesn't work and you can't log in to open a ticket🙄

[storm kelp]

then you need to right an email

[jovial island]

Ok so it looks like outlook is having problems right because my gf work email is outlook and apparently it wasn’t sending emails all day

[thorny elbow]

Hello im having an issure where its showing my account is wiped like its telling me to pick my faction when i boot up but im level 22 and was playing today and my game crashed and just went to get back on and now its doing this

[slim spruce]

You might be on the wrong account then. Anyways there is no way to undo this.

[thorny elbow]

i only have one account, if i got ahold of bsg they wouldnt be able to roll my account back? @slim spruce

how could that even happen you need to like put in a code off a email and stuff to reset your progress

[slim spruce]

There are unfortunately no item return policies.

Someone must have reset your account when you were not aware if you can't reset it now.

[meager bone]

Launcher dead?

[jovial island]

seems like it i cant get logged in

[meager oak]

yo my dumb ass dosent know my email can anyone help?

??????

pls

[slim spruce]

I don't think support can just hand out email addresses.

Search all the emails you have for tarkov, battlestate and xsolla.

[meager oak]

i dont see anything

im so cooked

[meager oak]

you got any ideas

[slim spruce]

I think you're cooked. Sorry.

[meager oak]

noooo

yessss ifound itttt

[waxen ermine]

Where should bugs get reported to?

[slim spruce]

In the launcher in game settings > bug report.

[waxen ermine]

Is the Unheard edition insurance timer being incorrect a known bug or should I report it there

[slim spruce]

in the launcher

[waxen ermine]

Thanks, I submitted it

[woeful gyro]

still dont have PVE

[fierce kelp]

is it possible to change the email address for my account.

it looks like it is dissabled on the website

[slim spruce]

You will need to make a ticket with support about that.

[fierce kelp]

well that is bullshit

why tf is that a thing

[slim spruce]

It is a good measure to prevent account hijackings from being worse.

[fierce kelp]

all im reading online is ppl getting a response saying its disabled

[nimble wadi]

anyone else with login problems and launcher not responding?

[slim spruce]

It is disabled for you but not support.

[dark anvil]

Hi guys, im unable to get the mail to login any suggestions?

[slim spruce]

see here for tips and how to contact support https://www.escapefromtarkov.com/support/knowledge/431

[dark anvil]

its been 24 hr since i built my new pc and still no email, now wait 3 days for support to answer? mmmmm

[dark anvil]

already did everything there

password change emails i get

[tiny gazelle]

Hey Guys, I bought the Unheard edition at launch. (I had EOD) I was told I'd get a promo code for the website, but never got anything. I submitted a support ticket on the 26th, but it hasn't been replied to. What should I do?

[slim spruce]

It's coming soon, I don't have more info.

[humble hollow]

@slim spruce do you have contact to support? I've already sent an email and created a ticket, no one responds

[slim spruce]

It will be a public announcement I'm sure, not in support tickets first.

[lament wharf]

can someone please help my tarkov just does not start downloading. There is no errors or anything like that it just does not start at all and I have enough storage and tried redownloading the launcher again and again.

[night peak]

I cannot log in to the official Escape from Tarkov page, and also cannot log in to the launcher, I play this morning and now I cannot do anything, some ideas?

[autumn sun]

Anyone else having issues recieving verification emails to login?

Had zero issue getting a password reset however the verifications just wont come in

[dark anvil]

Me, its been 24 hrs

So annoying, and i just got a link to a generic page where I already did everything but nothing works

[autumn sun]

Shame, guess I wont be playing anytime soon. got a friend of mine to try and he recieved one immedietly too.

[twilit flint]

Hey, someone of SA is able to login/play?
I cant acess Launcher or website

[night peak]

I'm on the same boat

[dark anvil]

Devs should give us third party 2FA if they cant even keep the servers up

[daring drum]

hi I have no idea which channel to go to to ask this, but where do I get my $50 credit for paying OG price for unheard?

[azure anvil]

not a thing anymore don’t think, new changes overwrote it

[daring drum]

no KOIL just got his $50, so it def is a thing

[waxen ermine]

#community-support message

[daring drum]

👍

[vocal light]

im having an issue where since today around noon i cant load into any raids other than one factory raid. tried 8 times on shoreline and once on customs. i queue and after a few minutes the queue timer starts freezing and after sever minutes my game crashes. never actually puts me in a raid despite the joining session, loading loot, etc procedure. all drivers updated, full reinstall of launcher and game. US servers, 2k hours, online raids, let me know if you have any ideas

[grim gull]

does anyone know a fix to the server connection lost issue? im getting it almost every raid

[slim spruce]

this help page https://www.escapefromtarkov.com/support/knowledge/439

[mental meteor]

Help i receive error after downloading eft.

How to solve it

[slim spruce]

Which error?

[mental meteor]

Cannot access specific device,path or file

[slim spruce]

show it please

[slim spruce]

Anything strange about your windows install?

[mental meteor]

Nothing though

[slim spruce]

Build number? Start > about your pc

[mental meteor]

Im restarting it

Waiting for this to finish

[slim spruce]

https://imgur.com/pX3rPWr

[mental meteor]

What causing the error

[slim spruce]

Corrupt disk looks like it

[mental meteor]

What should i do?

[slim spruce]

pray it fixes it

[mental meteor]

I just brought it to micro center and they check everything is healthy

[light patrol]

is not receiving authentication emails common now? got a new pc today and cant install the launcher

[mental meteor]

Lol

[slim spruce]

see the pins for the launcher

[mental meteor]

Is there any other way?

Really wanted to play this game lol

[slim spruce]

If D is not a partition on C main drive maybe take it out

[mental meteor]

How do i do that? Dont have alot of kniwledge about pc lol

[slim spruce]

let it finish first

[mental meteor]

Ok let you know when it reboots thank you

[fresh pagoda]

why am i having to wait 5 minutes to do a factory raid solo on pve... it should be instant its a fucking singleplayer game

this is literal bullshit. i paid $100 and have to wait 5 minutes to fucking get into a game????? fucking fix this stupid shit

[mental meteor]

@slim spruce it reboots now. Whats my next step?

[fresh pagoda]

@ literally anybody can anybody fucking tell me how to not spend 5 minutes in a god damn que to play a singleplayer fucking game

[slim spruce]

start > about your pc, look for build number and share that here

[slim spruce]

update windows you are behind

[mental meteor]

How?

[slim spruce]

start > check for updates

[mental meteor]

Downloading every update

[slim spruce]

you will do this several times until it says none

[mental meteor]

And it also says restart

[slim spruce]

yes

[mental meteor]

What should i do after? Start the game?

[slim spruce]

after you get no updates there then start the game yes

the game and anticheat require up to date windows

[light patrol]

if i do everything in those pins for the authenticator and it still isnt working, whats my next course of action? im not even able to open a support ticket at this point. i can only log in to the forums\

[slim spruce]

emailing support

[slate plinth]

Any idea why I’m stuck on awaiting server response on pve and then server connection lost?

I cannot load into any kind of raid anymore on pve, pmc or scav

[mental meteor]

Where can i find those anticheat update?

[slim spruce]

update windows

[mental meteor]

How?

[slim spruce]

repeat the above until it says no updates

[mental meteor]

Copy thank you and let you know again later.

[fresh pagoda]

yo why the fuck is it a 5 minute que now to get into a pve game?!! wasnt like this first week. what the fuck ?!!

@slim spruce idk who u are but what the fuck is this que times for pve now?!

and why the fuck are there even que times on a singleplayer fucking game mode

[slim spruce]

In the past long queue times happen when traffic is high, but also with traffic is low.

[fresh pagoda]

its a singleplayer fucking mode why is there even a que.. have it run off my pc not there servers??

dont need servers for this shit

used to be sub a minute to get intoa game

[slate plinth]

@slim spruce do you know why I physically cannot load into a raid now? That I sit on awaiting server response and then after 10 minutes of waiting I get server connection lost?

[fresh pagoda]

i havent seen quicker thne 4 minutes

[slim spruce]

Does scav work?

[slate plinth]

No not even scav

[fresh pagoda]

games dog shit. stopped playing because 4 years and 2k hours of spending half my life at the loading screen. then spent $100 just to have to continue fucking waiting

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/439

[fresh pagoda]

give us a fucking refund. everybody that supported them and spent the full price for unheard deserves a refund. everybody else crybabied and got what they want which made us just get nothing for spending extra money....

[quiet summit]

This is not the place to rant

[slate plinth]

Hasn’t helped. I have tried all US servers, and the automatic server select.

[slate plinth]

Anything else to try?

I’ve been able to load it fine everyday for the past two weeks up until today

[slim spruce]

With the connection type problem there are 2 distinct direct causes, one is something you can check.

1. Lack of IPV6 address from your ISP. (see whatismyipaddress.com or other websites like that to check)

2. You are on a dual stack lite connection. Tarkov requires dual stack (not dual stack lite).

[vocal light]

my exact issue

i did full reinstall of game and driver, no luck. i can actually load in on factory but no real maps

[slate plinth]

It’s a server issue then on BSGs side I assume from the filtering in of EOD owners into small servers not big enough?

[mental meteor]

@slim spruce where should i open the game? From launcher?

[fresh pagoda]

bro its 100% bsg

[slim spruce]

yes

[mental meteor]

Run administrator?

[slim spruce]

no

That is for later

[mental meteor]

Same error

[vocal light]

for me it starts the queue normal and as youre preogressing through the loading process after a few minutes the game starts freeszing and eventually crashes

[slim spruce]

Make the game exes (Escapefromtarkov.exe and Escapefromtarkov_BE.exe) and the launcher exe (bsglauncher.exe) run as admin in the right click menu on the EXE > properties > compatibility tab > check run as admin.

[slate plinth]

I have an ipv6 address and its dual stack

[slim spruce]

Then the only other causes are regional ISP issues, tarkov servers or the problems on that list.

[slate plinth]

Same thing for me it loads map and loot and everything and then as soon as it gets to awaiting server connection it sits there and then eventually I get server connection lost

[vocal light]

ive been reading forums stating this issue as far back and as recently as the last few weeks and months and noone has a solution

[celest badge]

@slim spruce you know why the verification code aint coming i any mail folders?

[mental meteor]

How do i do this? Can you do step by step please?

[slate plinth]

But why would it change all of a sudden lol, it’s been fine for me

[slim spruce]

well you have to find the tarkov game folder first, right click the shortcut and open file location gets you close

[vocal light]

i literally loaded into a raid my first raid on today then it didnt work after that

[slim spruce]

go up one directory and find escape from tarkov

[mental meteor]

Found the folder

[waxen ermine]

Your SSD/HDD is corrupt, Microcenter was wrong

[slim spruce]

yes

[mental meteor]

Jist change the name?

[slim spruce]

Make the game exes (Escapefromtarkov.exe and Escapefromtarkov_BE.exe) and the launcher exe (bsglauncher.exe) run as admin in the right click menu on the EXE > properties > compatibility tab > check run as admin.

[small solar]

How long does it take for support to get back to me?

Im trying to recover my account

[mental meteor]

What should i run as admin? The bsglauncher.exe?

[slim spruce]

it says it in my message

[mental meteor]

Done. Whats next?

[slim spruce]

start the game

[mental meteor]

From launcher right?

[slim spruce]

yes

[mental meteor]

Why it says install again?

[slim spruce]

you changed the install folder name

[mental meteor]

Nope

[slim spruce]

show it

[slim spruce]

show the inside

[slim spruce]

in the launcher go to game settings and choose set the path

choose C:\battlestate games\escape from tarkov

[slim spruce]

no

game settings > set the path

[strange swan]

https://pcpartpicker.com/list/jtzsWt i feel like i should be getting more frames no? can anyone assist?

[mental meteor]

Where?

[slim spruce]

when you open the launcher it's on the first screen you see

[mental meteor]

Found it? Then whats next

[slim spruce]

yes

select folder

it will scan the folder and play button shows

[slim spruce]

What did you change earlier exactly?

[mental meteor]

The one you said?

The bsglauncher.exe

[slim spruce]

the other two

i see

[mental meteor]

Escapefromtarkov.exe

And the be.exe

[slim spruce]

rename them to be escapefromtarkov and escapefromtarkov_be because the exe is hidden because of your file extensions being hidden

it's actually escapefromtarkov.exe.exe now

[mental meteor]

Thats the only one im changing?
Eft.exe.exe
Eftbe?

[round frigate]

Hi i have question. Just played Gray zone warfare and i love the gameplay and i would like to buy escape from Tarkov i have some few question that if i buy Unheard edition am i got everything from Edge of darkness ?

[slim spruce]

remove .exe from both of these

and the game will open

well, restart the launcher

[tribal lake]

anyone having this issue? just got a new pc and tried to download tarkov but i cant get past this point

[slim spruce]

This issue comes and goes. Try disabling any VPNs.

[slim spruce]

Looks good

[mental meteor]

Let she lol ill try it

Is there practice here lol

I think its not okay lol

@slim spruce

[slim spruce]

see this page https://www.escapefromtarkov.com/support/knowledge/441

I have to go to bed talk to you tomorrow.

[mental meteor]

Thank you buddy

[oak wyvern]

Hey ledgends

Got a friend, who is having some issues currently with his Tarkov account,
He recently upgrade his account, from base game to the next pack, and has lost his sicc case that was in his beta case, as well as the beta case he had gotten through playing before upgrading,
Now his stash seems to be bugged and he can't really do to much.

[wise sierra]

whats your texture setting

[ionic zenith]

Still waiting for Authentication Code and response from BSG on my ticket

[round cobalt]

the feel's in the same boat.

[celest badge]

Reeboted my pc last night, yeah bad luck That the verification bugg came in😂

[storm kelp]

Klassiker 😄

[junior rover]

straight up 3 days of trying to log-in and no verification email from BSG, can these incompetent morons do anything right?

[nova sage]

im the same 4 days waiting, sent an email too

[celest badge]

It works now

[lofty pasture]

Still no email verification, been trying since morning. Can't login to website and launcher. Password reset mail arrives ok, verification never. Outlook.

[ionic zenith]

identical to me. cant play since monday. no authentication mail, password reset mail works fine...

[trim meadow]

I've a question

I just upgraded EoD to unheard edition

And I have received the good stuff on my PvP account

But not PvE, any reason for that?

[lofty inlet]

Sent a ticket a week ago, received multiple emails regarding discounts etc. Still no response regarding my ticket.

[lethal peak]

im not receiving email verification codes to my email address

I CANT LOGIN TO MY ACCOUNT

[lethal peak]

how did you fix it

[junior wharf]

same

[meager turret]

How long does it take for a ticket to be responded to?

[junior wharf]

i sent 2 last week havent heard since

[lost tree]

It's staggering how the verification system is still so cooked. There's no known working fixes beyond DDOSing the verification service provider with requests until one of them goes through, is there? Can't get a verification with the launcher and I've been spamming it for half an hour

[meager turret]

☠️

HAHAHAAHAHA

i saw that lmao @junior wharf

[deep dock]

Are any other EoD owners not getting into PvE raids? I have had 15 min queues for 2 days and no raids at all

[meager turret]

They are giving out PVE in waves because there servers cant handle everyone from eod to have PVE atm

[meager turret]

ive been trynna get my PVE reset

[ripe flume]

So uhm, wanted to come back and play the game, but bsg wont send site acc verification code

[ornate matrix]

Might be just coincidence, but i re-queue every other raid because for some reason it almost instantly matches me

[celest badge]

No idea, it just worked like normal, tho it didnt work last night and this morning

[lofty pasture]

I just got into launcher. Just kept spamming the login...(since this morning )

[trim meadow]

I'm asking about something different I want the extra loot I paid for and I have not received it for PvE only for PvP

[meager turret]

Can u play PVE?

[trim meadow]

Yes

[meager turret]

Thats pretty strange then. TBH Idk why PVE was released. like there were a few key parts that were overlooked, like we cant even reset the PVE accounts

[trim meadow]

Well I haven't received you know the extra loot for PvE only for PvP, extra pocket size for pmc guns storage etc.

[meager turret]

its wack, not even the xtra pocket sizes?

on PVE

[trim meadow]

nope

I received everything I should have only for PvP nothing for PvE

[stone thistle]

I don't know where to post this, but I want my full raid time back in PvE please. it's hard to get around the map.

[quasi rune]

my tarkov gameplay rn

[meager turret]

They need me in BSG HQ ill get the tickets done in abt 2 months

[meager turret]

Thats mad gameplay ngl

[quasi rune]

I wonder how many staff do they have in their support team

[meager turret]

I would have to see what there system is. but the issue is right 98% of this stuff is automated. thats why there is so many issues with systems in general. and no one has admin rights anymore

the people on the support cant even help you half the time. because they dont have admin rights over accounts. thats why bad infrastructure and planning goes downhill fast

[junior wharf]

email verification doesnt work for old email platforms

[burnt palm]

I havnt been able to load into any Customs, Woods or Lighthouse raids for 2 days now

2 days ago i loaded into a lighthouse raid and ever since then ive been getting a "server connection lost" message when creating loot pools gets to 100% and seems to want to switch into the next stage of loading into a raid

i can load into Factory and Interchange just fine, but Customs, Woods and Lighthouse this happens every time (i also for some reason keep my loot when getting disconnected if that matters)

No its nothing listed here: https://www.escapefromtarkov.com/support/knowledge/439 been through this enough times to know its not whats listed here
Ive also reinstalled the game once now but that isnt doing shit either

[radiant vortex]

I'm stuck in a loading screen after trying to sell my items after my scav run. How do I fix this?

[burnt palm]

after trying again for the 3rd day in a row i just managed to load into a woods raid again, lets see if this game can keep this up now

[white cosmos]

is there something going on with PvE servers right now? 16 mins waiting for a game on Streets & still not found a server

[white cosmos]

nvm just found one loading in

[burnt palm]

worked for just a single raid, awesome game

[mystic belfry]

Saw a tip on a YT vid which really helped, ready up for the raid and then back out on matching, then load into raid again - seemed to work for me to get in almost instantly

https://www.youtube.com/watch?v=gXZ_89g7vi8

[celest badge]

*''' If you have google authenticator, you can skip the mail ^

[ruby cipher]

Ryzen 7 5800x3d is this normal ?

[junior wharf]

get an intel i9 runs alot better than ryzen

[ruby cipher]

hmm

price range is crazy just saying and getting same performance in other games

and half Wats

[junior wharf]

get an i9 problem solved

[ruby cipher]

for one game ?

[junior wharf]

yea

i had the same as you but swapped

[ruby cipher]

youre crazy

[junior wharf]

how?

[obtuse jacinth]

I have this issue where whenever I try to load certain maps I get to the end of the loading and then it says server connection lost

[ruby cipher]

restart game

[obtuse jacinth]

its been happening for days

I've uninstalled and reinstalled

[junior wharf]

get an I9

[ruby cipher]

casual bug comes back wth every update

[obtuse jacinth]

and verified game files and stuff

[obtuse jacinth]

its weird though because its only on certain maps

I can load streets, labs, and ground zero

and cant play anything else

so I cant complete the majority of the quests I have rn

[ruby cipher]

me and my friend had same issue after update

[obtuse jacinth]

is it fixed for you?

[ruby cipher]

now its all good

it fixed it self. when we had it we just restarted game every time we try to play

[obtuse jacinth]

yeah that is not the fix for me sadly idk whats going on

[chrome raven]

any issues receiving verified emails at the moment?

[velvet rivet]

Anyone have had login issues with verification code not getting to the email adress? I contacted eft support and no answers yet

[velvet rivet]

Ive tried to get back to EfT yesterday and no verification email

[chrome raven]

Do you use a hotmail acc? Im having same issues

[velvet rivet]

Hotmail on my side

[chrome raven]

Yeah same, i've got mate getting their verifications straight away

[velvet rivet]

Is he using hotmail also

[chrome raven]

no, so im assuming thats the reason. considering you cant make a new account using hotmails

[velvet rivet]

i think i have read somewhere that they recommend using gmail

[chrome raven]

yeah, I guess its a waiting game now for supprot to respond

[velvet rivet]

we gonna probably wait for 10 days

[chrome raven]

most likely

[ionic zenith]

Guys! I have received instantly my authentication code two minutes ago (I am using an outlook address...). There is hope!!

[quiet summit]

[warm oak]

So password reset mail comes instantly and works instantly. but auth code emails aint coming for days??

[devout pier]

I have the same problem with the verification code. I'm desperate

[light patrol]

same

feels bad man

[arctic chasm]

yeah I am having the same problem

[barren sundial]

anyone knows how to uncap the gpu e cpu limit? my game is using only 39% of each, i7 11th, 3070, 32gb

[warm oak]

yes it does. i can get in and do stuff but my friend cant and i'm trying to help him..

[light patrol]

that is frustrating. i just got a new pc yesterday and cant play tarkov with my buddies doing the pve mode.

and it worked fine the day before 😦

[warm oak]

Yeah same. thats what e are trying to do.. am like hanging alone in the pve mode menu looking at my stash 😦

[unreal cave]

can somebody tell me why my Email confirmation code isn't valid?

[ornate lake]

I’ve been trying to log into the website and I get to the authentication part and never receive my email anyone know why? Or a fix?

[arctic chasm]

a lot of people including me are having this problem at the moment

[vapid sage]

are there issues with pve right now, i cant get past matching load screen

[quasi rune]

another day of being enable to log in to my tarkov account

[broken lake]

is verifaction thing fixed?

[light patrol]

nope

[steep cradle]

can anyone help me with streets? im lagging so hard is there afix

[slim spruce]

Try the low textures setting for streets in settings.

[vocal light]

several people with this issue rn including me

[steep cradle]

ok ill try it thanks

[obtuse jacinth]

I fixed it

all I did was turn down my graphics settings and restart my game

also verified integrity and all that a bunch and it worked now

[mental meteor]

@slim spruce bro morning
Its working now but its still crashing.
Unity crash

[slim spruce]

16gb of ram?

[ebon gale]

i need a little help with something when i start a map like street or shoreline or lighthouse my pc just restarts is there anyone who can help me with this problem
My PCU gives 450W and my Graphic card is RTX 3050 maybe thats why ?

[mental meteor]

Yes

Im using 2x8

[smoky berry]

upgraded myself to 32gb of ram and everything is so smooth now. No crashes or lost connection stuff

[quasi rune]

hallelujah

[stable holly]

Why did i have acces to pve yesterday but now i dont anymore?

[steep cradle]

when does pve come out for sale separately?

[ebon gale]

can someone help me wtih this please ?

[neat matrix]

When I try to login it says I need a verification code, but never recieve one, anyone know how to get a verification code sent?

[burnt palm]

you just made me spend 70€ on new ram

if this doesnt work imma jump off a bridge

[smoky berry]

Expected it not to work but since I was on like 90% ram usage all the time on tarkov I decided to give it a shot and all the problems are solved

[burnt palm]

yeah dude streets is like borderline unplayable and since 3 days now i havnt been able to load into raids on customs woods and lighthouse + i need the ram for another game so might aswell make an investment lmao

imma just pray it works

[smoky berry]

I have yet to try streets 😄

lighthouse is good though, used to be very bad

[burnt palm]

what other specs do you have?

[smoky berry]

4060, i7-13700h

but im on a laptop

[burnt palm]

dang yeah imma need to do some upgrading to my other parts aswell

got a ryzen 3 3100 and a rx 580 8gb vram, but ram is top priority rn!! next up is cpu

[spare lodge]

how can I know how much RAM I am using in EFT

[burnt palm]

task manager

[spare lodge]

and EFT takes all the RAM?

[burnt palm]

depends on how much ram you have and what youre running in the background

[vale saddle]

Hey, just bought Unheard edition from EOD about 20-30 minutes ago. The PVP part of EFT changed and shows the Unheard version, but PVE doesn't show it. Is there a fix for this? Resetting the game profile does not do help

[quasi rune]

I managed to log in on the website but still not receiving the verification code once on the launcher anyone has a workaround ?

[minor shadow]

there i way to fix streets of tarkov'

i cant play on the map cuz my pc turn off

or the game crash

[acoustic flare]

Does anyone know of any way to get the verification email? I have outlook and it will not send, I have whitelisted all tarkov emails, support email etc, I have tried a VPN, I messaged support a day ago and still have not heard back..is there any fix to this? I keep trying on the launcher and the website and nothing will send it

[plain olive]

Our systems have detected unusual traffic from your computer network. Your connection has been blocked temporarily, try again later. what do i do about it saying this ?

[slim spruce]

Disable any VPNs

[plain olive]

i dont think i have any on rn just setting up my new pc

[slim spruce]

Please wait and try again later.

[plain olive]

can i get like a time frame ?

or is it random

[slim spruce]

I am not sure.

[barren sundial]

anyone knows how to uncap the gpu e cpu limit? my game is using only 39% of each, i7 11th, 3070, 32gb

[plush panther]

same

[devout pier]

guys any discount code for buy the game?

[slim spruce]

??sales

[white steppe]

May Discounts! 20% off preorders and upgrades of Standard, Prepare for Escape and Left Behind Editions! Lasts from <t:1715115660:F> to <t:1715288340:F> (time is auto converted to your time zone). See here for a historical list of sales! -> #general-chat message

[sterile plover]

may i have my refund in my EOD after 5k hours played ? 🥺 🥺 🥺 pls ?

[slim spruce]

No, and it would basically be fraud at this point and it's a scummy thing to think.

[sterile plover]

🤔 yep... a scammy thing to think, right ?

[autumn sun]

It's a scam to not be able to receive verification emails and unable to play something you paid for lmao

[sterile plover]

literally, but the rules dont aplly to the company, they can think "scammy" things

[slim spruce]

@worthy owl report them ingame. If in discord dm me.

[scenic kernel]

Launcher won’t send me the verification code to log in

[cobalt hound]

everyone is having that issue

including me and its bs

this is going on day 3 of not being able to receive a code and play the game i paid 200$ for

[scenic kernel]

I’m trying some stuff I saw online I’ll send you a dm if it works

[storm kelp]

u can share it here. But i tried everything - no code at all

[cobalt hound]

its funny cause i receive other emails from BSG instantly with no problem

[mortal edge]

how long do you usually wait for a PVE Server to find? im waiting 3x times now more that 8mins

[cobalt hound]

but cant get my verification email despite them both coming from the same address

it has to be an outlook related issue

because i just signed into my other EOD account which uses a gmail address and received my verification code instantly

[scenic kernel]

Too bad the change email option is greyed out on the website

[velvet rivet]

GUYS I GOT THE VERIFICATION CODE

I think now works for everyone

Just try again

[scenic kernel]

Just did and nothing

[storm kelp]

gz brooooo

[storm kelp]

same

[scenic kernel]

The RNG gods have chosen you as the lucky one to play tarkov today

[velvet rivet]

Seems like that

Ive sent them a email this morning via gmail (other mail)

And yesterday via hotmail

maybe theyve seen it and let it through manually

[scenic kernel]

I’m gonna try spamming shit till I either give up out of frustration or get a code

[velvet rivet]

Good luck bro

[autumn sun]

I'm in, gods be praised

[scenic kernel]

Part of me is cursing those who got in part of me is happy for yall

[fleet bluff]

any mods in here?

[slim spruce]

dm me

[visual sphinx]

need help here, i can't log in the web im note receiving the auth code

[scenic kernel]

Welcome to the group. Idk what’s happening but bsg hates a lot of people

[visual sphinx]

bruh

I have my acount for more then a year, since that drama with the new pack can't log in

[scenic kernel]

I got a new pc and now I can’t login so rip is lmao

[visual sphinx]

bruh

ain't no way i'm rebuying that

[fair mango]

Just did a scav got 2 gpus one wepon repair kit full juice of a pmc 3 tetris 1 bitcoin 1 asesa 1 mflashdrive. When I moved a rig in my inventory to make space it started to flash then it back me into the next menu where i went back and moved it again and it just kept pushing me back to the next thing where you see your kills. I decided not to move the rig I emptyed all the loot and when I pressed next the game said error and everything is gone. I have baught edge of darkness and Im playing pve and I would like some one to sort this out as I payed 250$ for this bs.

[visual sphinx]

yeah well I can't even log in so no point to even try to buy the game again

[native cypress]

Email authentication codes are not been recieved?

[storm kelp]

Yes sir

[native cypress]

I've tried to verify 4 times and I still don't get the code

[storm kelp]

I didnt get a code since days

[slim spruce]

see here for tips and to contact support

https://www.escapefromtarkov.com/support/knowledge/431

[storm kelp]

none of the tips are working. So i need to wait for a respone (hopefully) or my 7 Years old Account and 100 € are fucked

[slim spruce]

This gets fixed all the time. Usually it's with outlook and hotmail.

[storm kelp]

The Problem is: i dont have an outlook/hotmail account lol

So its not the problem from Outlook/hotmail/etc.

[south delta]

hi I play pve with the eod version up to level 5 and today I bought the new version and I don't have the bonuses but with pvp I have everything but not with pve

[slim spruce]

Please make a ticket on the website about this with support.

[south delta]

ok thanks

[visual sphinx]

we can't even create a ticket, I can't even log in

[slim spruce]

contact via the email.

[e-mail]

[native cypress]

Lately it seems like BSG is boycotting their own game in the stupidest ways ever seen

Why would I waste my time sending an email to support so that they can answer me who knows when?? I have time to play now, not when you want to... WTF

[lilac stag]

Anyone else have crashing problems today? I’ve literally never had the game crash once one the couple months I’ve owned it and in the past hour and a half I had it just completely crash and take me back to the desktop one while loading a raid. And just not it the application has completely frozen with the blue spinning circle

[icy escarp]

how do you report someome

someone

[slim spruce]

my dms for discord problems

[elder shell]

Is there an ETA on when the PVE accounts will have the option to reset?

[mighty geode]

bsg aint sending me a god damn verification code

[vague peak]

I heard from one of my friend that after upgrading from EOD to the unheard edition I will receive a CDK for a new standard account with PVE unlocked, and I also have a friend wanting to play, Im thinking of giving him this account. So where could I find the CDK

[cinder raft]

only if you buy before the price drop

[vague peak]

i did

so where could i find the cdk

[cedar sand]

You don't

This isn't a thing that is being given out

[vague peak]

but nikita tweeted about it tho

[rocky summit]

no discount for upgrade ?

[cedar sand]

He said in his initial statement that people who upgraded from Edge of Darkness to Unheard at the original price will be given a key for the game (not with PVE access), this was changed in a subsequent post (seen here: #eft-announcements message) to be a $50 coupon for the EFT website for expansions and game keys, people will recieve them via email soon

[cedar sand]

Sadly not

[rocky summit]

[vague peak]

which means i could use the coupon to buy my friend one right?

[cedar sand]

Yes you could, but they have not yet been sent out

[vague peak]

do you know when?

[cedar sand]

Hasn't been announced yet sadly

[visual sphinx]

anyone else verification code problem ?

cause i dont receive any so i can't log in

[vague peak]

I saw that there are a lot more than the $50 coupon, and many of them are in game. Had those been added yet?

[slate plinth]

Anyone know why I load really fast into everything and then sit on awaiting server response and never load into a game?

[cedar sand]

Only the PVE access waves for Edge of Darkness owners has begun being rolled out so far

When there are more announcements they will be in that channel

[midnight crater]

anyone able to help. i try logging into the website and it asks for an auth code, it says sent to email but i dont have anything sent, i know its the correct email because everything else sends to it

[slim spruce]

contact support at the email here if the tips don't work https://www.escapefromtarkov.com/support/knowledge/431

[visual sphinx]

same thing happening for me no one helped beside contact the support

[quartz basin]

is a RX 7600 XT too low quality for tarkov? occasionally when i ads my whole pc shuts off

[midnight crater]

thanks ive sent an email

[plain olive]

still saying my connection has been temp suspended

[cedar sand]

CF-RAY?

[plain olive]

wym

im tryna download the launcher just got a new pc

[autumn sun]

You can download launcher straight off Arena site

[cedar sand]

It’s also directly linked in the pins of this channel

[slim spruce]

link in pins yeah

same launcher

[plain olive]

link plz

[slim spruce]

https://prod.escapefromtarkov.com/launcher/download

[cedar sand]

If it doesn’t work try using a different browser or do it in a private window

[fast bramble]

just upgraded from eod to unheard but i dont have any on the unheard upgrades on my PVE any help or suggestions?

[slim spruce]

Did you get pve before you bought unheard?

[fast bramble]

like the day before i got access to it

[slim spruce]

You need to make a ticket on the website and they'll send the items to you.

[fast bramble]

so just a report on the website

[slim spruce]

on the support section of the website do a account support ticket

[upper socket]

plz BSG fix Matching bug in PVE. I could play like 10 more Raids a day

[mental meteor]

@slim spruce what should i do?

Thanks

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here and reboot:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[mental meteor]

Ill try and let you know thank you so much. Ill be upgrading my gpu and cpu this weekends too. Is to old though

[slim spruce]

Ok

[slate patio]

Do I not get the unheard edition rewards in PVE Zone?

[slim spruce]

Did you get pve before buying unheard?

[slate patio]

thats what I was worried about. I did have EOD and have been playing PVE before buying unheard. Is it a bug?

[slim spruce]

I think so. Please contact support in a ticket on the website and they'll send you the items.

[slate patio]

Knowing it could be a bug is relieving, haha; I was worried it just wasn't in the PVE version. I sent a ticket a couple of hours ago. Just needed some reassurance on the discord haha. Cheers

[ember halo]

will i get an email or somthing when i finally get access to pve??

[native cypress]

can I use this launcher to download the base game? I've been trying to get the authentication code sent to me for HOURS and I'm still waiting.

[slim spruce]

It's the official launcher for the game, there is none other. The email problem is known and you should contact support about it.

if these tips don't help https://www.escapefromtarkov.com/support/knowledge/431

[native cypress]

If the email problem is known, why don't they fix it?

[slim spruce]

Well it's tough for us to fix how sometimes email services just block our emails. At least that is what I know about the problem. I am not sure how it's fixed but it comes and goes for people.

Try whitelisting the email from the help page.

[native cypress]

This is the first time I have this problem and I bought the game in 2017...just now Mail Clients remember to block the ones you send?

[slim spruce]

I am not sure what the problem is exactly. Other hints are that this tends to happen after hardware id changes.

[grim gull]

i read the article and none of that helped. are there any other fixes for the server connection lost issue or did i just waste my money?

[native cypress]

Dude the last time I did this process without downloading the client was 4/29/2024 and everything worked smoothly, and I haven't changed anything from my hardware

[slim spruce]

bios updates?

[native cypress]

No. I just sent a password reset and the email arrived immediately

[slim spruce]

Yes those work usually. Must be a different system.

I don't have the answers, just know where to point you.

Sorry.

[sonic echo]

same email problem in here, i can get the PW reset email, but cant get any about the verification code email

[earnest lichen]

on EOD, still no access.

[azure plover]

anyone have issues with not getting verfication email on website?

[sonic echo]

lots ppl about that,

[native cypress]

For HOURS I've been trying to get the authentication code sent to me and it never arrives, others are waiting for days to play this shitty game that's falling apart

[ember halo]

yep same here even asked about it and no response

[twin girder]

Can't seem to load raid,do I just lose my kit ooorrrrrr

tried reloading about 36 times now

[ember halo]

yep she gone

[twin girder]

Is there something going on or what, does anyone have any info on this? Almost up to 1k hours and haven't seen this before

[slim spruce]

Sometimes you just lose connection to a server.

See if it continues next raid.

[twin girder]

Is there anything I can do if it persists...?

[slim spruce]

Hopefully it does not.

[twin girder]

Ok. Thanks for the help

[humble locust]

is there any issue right now in PVE mode, it's stuck in matching

[earnest lichen]

Great Sadge.

[elder iris]

PVE mode is borken, mine is forever loading on exit screen

[flat estuary]

Is there any issue w/ Goon Spawn rate currently? It seems like they're switching maps after hours and hours but then after they switch they only spawn on that map for a raid or two then stop completely for several hours. Tarkov Pal and Goon Hunter have massive time gaps

[vivid briar]

I found a bug.

Armband of the unheard and USEC g2 upper, There is a bug if wear them together.

That bug needs to be fixed.

[mental meteor]

@slim spruce its still says unity error
And it cant load any map except factory and couple of minutes its crushes

[arctic chasm]

I cant authenticate still... sent an email 2 days ago and alsno no reply...

[winter gale]

what

[raw hatch]

I cant seem to get my authentication emails. Pass reset, yes..backup eamil? yes.. wtf!!!

[arctic chasm]

yeah same

[torn roost]

Just gotta keep on trying until it comes through, got the same problem, it's just piss poor server infrastructure, just as it is with most things for Tarkov