👾-bug-reporting

[tidal tartan]

Base value / (1+sum of bonus)

[dapper sparrow]

and the sum of bonus would be found in the research tree?

[keen surge]

Yes, you need to add them all up from the various research. Or do it backwards by using what the bug is actually doing to your advantage.
So if you're looking at gas costs on your Klingon ship in will including any Federation gas efficiency. Divide base cost / listed cost to return (1 + efficiency bonus) then subtract the incorrect faction bonus(es) to get the correct bonus.

[dapper sparrow]

Fascinating
Okay thank you

[whole sierra]

Same here except I’m not even getting Armada notifications as of today.

[open stag]

Same: since the last update I don't get notifications about ship attacks, base attacks, or armadas. But I do get notifications about ships being scrapped, usually (but not always) about mining spots being depleted, and about ships finishing repair. I made a video where within 10 seconds I had: a ship finish mining a node, a friend kill my ship, and a friend attack my base. I recorded my screen where I got the notification about the ship finishing a node, but no other notifications. When seeing that, Scopely said "there's no problem" but did refund me for resources I lost during a raid where I got no notifications (phone was next to me in wifi + 4G range, etc).

[dire gazelle]

Game crash after someone hit my base pls fix this

[open stag]

I have just noticed that something has changed with officer strengths. My Gorkon (epic) and Chang (rare) are both max tier. Gorkon is level 27/30, Chang is 25/30. Gorkon used to be ~45k in strength. Now, he's just 15k in strength,... which is less than Chang, even though Gorkon is an epic officer and a higher level. What has happened here? I have cleared the localization and re-opened the game, but nothing changed. If it helps to debug this, I have prime officers.

[keen surge]

That's an issue of how stats are calculated in that officer screen. Officers that are on ships are displayed with bonuses applied to their stats, officers that are not in ships are displayed at their base stats. When you go you ship crew assignment they all show with bonuses and so makes a fair comparison.

[open stag]

Ah, you're right: I just tested it. I can't believe I never noticed that before. Sorry for the noise. Should I delete my message above to clean up the clutter?

[keen surge]

Not sure it really matters. And not everyone is aware of these odd little things 👍

[minor gorge]

Yeah @tidal tartan , I eventually resorted to emailing them because nothing else would work

[native oyster]

I have a problem where my ship doesn’t recall or move I have a video of me try different things what should I do

[dark briar]

Basically ship is MIA if u can’t recall or move it, make a ticket by chatting in through the game Help menu and they’ll send your ship to base soon.

[tawny gazelle]

I'm going through the exact same thing.

Support sent me the 10 mission tokens, but had to send another ticket for the 20 mission tokens that come after milestone 12. My game kept crashing and still crashing. So i tried reinstalling. Lost the existing support ticket. So had to start a whole new one. Waiting on support. Don't know if my old ticket was closed out or not. No wonder their support tickets are backed up. The process is broken.

[glossy abyss]

why are some officer frames darker than others? Look at Nero and Mirek, it's a bizarre visual inconsistency that would be great for a QOL fix.

[fierce elm]

The amalgam exocomp doesn't work.

With the 9000% bonus active:

After deactivating it on purpose:

[earnest crest]

Plundering is pve, there is no raiding exocomp like you're thinking of

[desert thunder]

Game keeps crashing saying check internet connection. Nothing is wrong with it, cleared localization and deleted and reinstalled the game. Im in the middle of raiding with some pvp happening and as soon as i target a ship to pvp it crashes.

And another crash while im on my ship screen. My base is getting hit with a realta at the same time

Just tried on another device and crash again during pvp.

I think the bug is when realta spamming a base and that person tries to do an action it crashes their game. Might have to be a game that just has been closed and opened too.

Crashed while trying to repair using speed ups, final repair free green button, changing a ship, changing crews, targeting a ship, targeting a base.

Add on just sitting there watching my base get hit with realtas my game crashed.

[upper copper]

I have the same issue, but when upgrading ships. Each time I upgrade a part of a ship, the game crash (Tier up is ok).
And I can also report that I don't get anymore notification about attacks.

[acoustic flume]

Yeah it was a bug introduced with the amalgam update. There's a lot of things that trigger it - primarily doing any action while your base is being attacked. It's trash.

[desert thunder]

Someone deleted my message? Let me rephrase that. Thats a messed up exploit! I would say that needs to be fixed asap. But seems like its been a while.

Can the person who deleted that message forward this issue to the higher ups? This is not a small issue when people can make other players game crash.

[earnest crest]

The issue is understandably significant, often reported, and is already being investigated.

[viral bear]

it is unacceptable that a game in wich we invest money crash at the first occasion you try to play defense with your base. Simply unacceptable that i lose ressource because you can't make the game stable enough during PVP to repair fast or to even allow the player to play the game without bugging of being disconnected 15 time in a row while trying to play defense instead of shielding. Those 20 attacks i received and lose while trying to play the game should be given back by scopely since they can't make the PVP playable.

[hoary violet]

now i see where the problem is xD

happens ever 20-30 mins today

[fallow grail]

I did not get daily credit for the gas I mined , this node was hit after daily started so I should have gotten the daily credit. What could have been the issue?

[earnest crest]

open the report and click the location button

And post SS of the following:
Report
pic of node
Your daily you want credit for

[ornate narwhal]

the game is completely unplayble for me... crash every time i try to interact in the game everything i do makes me crash.....i cant even complete my events at this point...

[balmy spoke]

Yes we encountered the realta spam glitch last night as well. If you do any action while your base is under attack it’s an automatic crash

[viral bear]

exactly that

[inland horizon]

I am very disappointed about the assistance, I had the discovery blocked for 4 days, I pointed out that I was unable to do several events and daily objectives due to the officers blocked on the ship and they did not even deign to compensate me in any way, when it is evident that I have had some serious difficulties due to a bug in the game

[onyx hornet]

Anyone else having issues with missing notifications. Doesn’t look like armada related ones or base attacks are coming through as notifications. Depleted mining and ship repairs come through ok

Games also unplayable on ipad. Crashes every couple of mins

[high citrus]

Eclipse title, borg probes as criteria, looks like someone got mixed up

[nocturne scarab]

Doesn't seem like the 20-25 hostile kills are counting for this event today. At least not 24 swarms anyway

[elfin isle]

completed 2 sub events - got 10 for one, but only 1 for other!

[versed prairie]

Normal hostiles level 20 - 21 don't count in the B'Etor Borg event!

[winter escarp]

Is there any way to fix this? I get this on PC, iPad, and my iPhone. It's growing slowly too.

Ope, scratch that. Suddenly it decided to allow me to collect after a couple days. Except for one. It's still stuck.

[twin lava]

me too normal hostile level 20to 25 don t count in b etor borg event

[shy jewel]

Not scoring correctly should have 20 not 11 pts

[crude nova]

did both events only got 2 points on the meta... should be 20 https://cdn.discordapp.com/attachments/509688981051408394/934134586487762994/Screenshot_20220121-121653.png

I've also opened a support ticket for this but radio silence is kinda well... making me mad

[native oyster]

I see that I am not the only one to have this problem it is not to reassure me I also contacted the customer service but radio silence

I also reported a problem with an armada but no news

[tawny vigil]

Got a level 24 alliance member also reporting no points being earned for the Borg SMS today

[shy jewel]

Regular hostiles not scoring for my kid

[swift frost]

Screens are freaking out regularly...and there are these purple things?

[placid sapphire]

I also have lost all attack / armada notifications on IOS since the last patch.

[jade radish]

¯_(ツ)_/¯

[eager spade]

Maybe not really a bug but eh, two armadas stacked in top of each other 🤣

[torpid pond]

game continues to crash on android all day for me.

i start to do something then the game immediately shuts down or freezes, has happened over 25 times today

[fair meteor]

Getting discounted when my base gets hit

[proven hare]

Any idea why I can't upgrade my ship?

[earnest crest]

The client has a bug where it displays a lower price than it actually costs. You'll need to collect more rss/mats in order to upgrade. I aim for ~20% more mats and double the rss.

Looks like trit is almost certainly your issue, open a few tokens and try again

[proven hare]

Ya I get this now...

Nice little bait and switch Scopely has going

[limpid gazelle]

Crashing again on Samsung s10, was back to working well earlier today

[earnest crest]

that implies malice when it's probably just a bug. And even if it were a BnS, the amount you've invested to see the real price is nearly zero so there's no "sunk cost" draw pulling you in

[winter flint]

Same on Server 158 , very laggy and Not playable

[worthy juniper]

Same issue here, from past month patch I’ve not receiving notifications from armadas any more.

[solemn comet]

The above pics show a bug that is preventing me from upgrading. Though as the first pic shows I can upgrade 3 parts the second shows the part I’m trying to upgrade and clearly shows I have all materials and resources, yet the third pic shows I’m getting an error message every time I try to upgrade it. This is total bs and I’ve reported this issue multiple times too to the support team to no avail.

[stiff marten]

That is a minor glitch, go to your inventory and use a 10k or 100k rss item. Sometimes the computing agent gets the numbers slightly off. Thank me later. 😉

Since last week my officer’s are not increasing the power of my ships. I’ve dropped from filling up my cargo on Lvl 40 Sally tier 8 with 1/3 of my ships heath left to only 30k and being dead. My Vi’dar looks like level 1 instead of 400+k power, can barely get 20 parts from Borg probes with PMC/PMT. Sigh please fix.

[proven hare]

Thing is... I only discovered this because I was rss poor. What if i had just enough to cover the true cost but thought i was only spending half that? Now I'm out the rss that i may have wanted to spend elsewhere and need tokens or whatever that i may not otherwise have! Its a glitch is obvious. My point was to get it fixed so folks don't think they're getting ewedscray by scopely, malice notwithstanding 😉

[opaque isle]

The game use to notify of an attack. WTF. So no more notifications

[compact shadow]

I’ve gotten full credit for one event but nothing for the other one

[earnest crest]

Very possible considering the station event was a 12h one, and the Limited Station Event started 6h after that first one.

[limpid gazelle]

Game crashed 6-7 times in the last half hour hunting in territory with galaxy s10

[compact shadow]

@earnest crest it would make sense but I just completed the station event not even 2 hours before the screenshots were taken

[earnest crest]

I'd contact support if that caused you to miss a placing position in the SLB, what did you build?

[terse trail]

Anyone else not getting raid warnings WHILE online and actively playing?

[shy jewel]

Happend to me a few months ago

[lavish pumice]

Account linking doesn’t work

[mild galleon]

Anyone know when the realta spam bug gonna be fixed, its constantly crashing the game when some spams realtas at ur base!!

[young quail]

What is with the game crashing on base hits

Disconnected trying to defend a base, basic game mechanics not working

Spamming a base should make it hard to do stuff not completely overwhelm your system to the point it crashes

[limpid gazelle]

Game keeps crashing still

Anytime my base gets hit it crashes doesn't matter watch realta or other

[compact shadow]

@earnest crest a bunch of stuff but I can’t remember exactly at all. I did put in a support ticket through the game as well with the screenshots attached

[icy juniper]

Anyone else experiencing constant crashing from app since latest Android update?

[earnest crest]

lots of people, a rather common complaint actually

[manic swallow]

So scopely released a ship for raiding that the big spenders will throw money at them for, and AT THE SAME TIME introduced a bug that crashes the game when your base get attacked??! 🤨 🤔

[native oyster]

ALL of my notifications are on for the game, yet whenever I’m attacked, I get no notification. That is really bugging me

[vague nebula]

Also got this on multiple occasions.

[ornate heron]

Fix this!!!

[native oyster]

Maybe turn on the “badges” so the notification pops up?

[molten canopy]

What’s going on here???

[keen surge]

The client is incorrectly including all of your faction efficiency bonuses in the displayed costs, causing it to understate real costs.

[keen surge]

Badges refers to the indicator shown on the icons, that shouldn't prevent notifications from appearing.

[unkempt wagon]

points did not count yet...

[molten canopy]

How do I sort it?

[keen surge]

The issue is the display, so you really don't have enough, so all you can do is get more to meet that real higher cost (though in the case of faction ships the higher costs would also exclude the correct faction costs, so they end up swapping between too cheap and too expensive).
All you can do is get the real amount required, or.. if you're on PC and familiar with Ripper's discord you can see the real costs.

[molten canopy]

Ok, the discounts you’re on about are rebated instead of deducted at time of upgrading? I’m only 7 short by the looks of it so will upgrade later today 😂

[keen surge]

Depends which ones.
With your ISS, no. The higher stated costs aren't base costs, they're the costs with non-specific efficiency bonuses, and as there are no others that apply would be correct. The lower costs that cause the error include the faction efficiency bonuses though, so you should have I'd say 7% Romulan pure ore, and these don't apply. So no "rebate" here.
If you were doing your faction ships though it becomes a mix. Lower costs including all faction efficiency bonuses, so gas on an enterprise would be correct while crystal/trit/Dil incorrect, and then the higher costs will exclude the correct Federation bonuses and here you would get the "rebate" like you used to before.

[molten canopy]

All makes sense, spot on with 7% rom pure ore 😉. Thanks for your help!

[warm mantle]

I cant play the game

[keen surge]

Scroll up a little if you want the what's going on.

[limpid gazelle]

Crashing is even worse on Samsung s10 today

[native oyster]

That puts the red numbers on the corner of the app, the banners won’t show

[native oyster]

Oh.. oh my

Let’s upgrade the vatten too?

[warm mantle]

No suport here too. Bye scopely

[tidal tartan]

Bye

[lavish pumice]

I have 8 trouble tickets in. For one issue. They don’t seem to care.

About to make it 9+

[inland horizon]

I ended an event and this bug came up, instead of 10 points It gave me 1 phnto

[grizzled yarrow]

Well that's not any better. I finished both events yesterday...have 2 points. Should have gotten 20...or in this case now 11

[sudden badge]

wtf?

2 armadas in 1 alliance

[open lynx]

Anyone else not getting the tokens for the event store missions? Have raised a ticket?

Want to do them before the event ends

[floral plank]

Why <@&509691205798592532> ?

[tidal tartan]

@floral plank tomorrow is the third part.

[floral plank]

For 1 point???

[tidal tartan]

Yes

[warm mantle]

I delet me game now. Thank you for your help

[grave yarrow]

Contact CS with that screen attached, they will give you back the directives

[limber sleet]

I'm not earning any ship xp in battles today, is it a bug? Anyone else noticed same?

[grave yarrow]

What lvl is your ship and what tier?

[limber sleet]

Used multiple ships for events - ship xp buried at 0.

[grave yarrow]

What Tier and What lvl are they?

[limber sleet]

Vidar 4, Stella 3

[grave yarrow]

lvl?

[limber sleet]

lvl 29 player - ships between 300k and 400k

[grave yarrow]

The lvl of your ships, not your lvl

[limber sleet]

all out of dock atm - will take a few mins

[grave yarrow]

You can look at them out of dock as well

[limber sleet]

lvl 20 Tier 4 vidar

[grave yarrow]

And the stella?

Lvl 15 i guess?

[limber sleet]

sounds about right

[grave yarrow]

Well, thats not a bug, its actually a feature

Every tier of your ship gives the ship +5 levels

So T1 =5, T2 = 10 etc. You cant go higher if your tier isnt higher

[limber sleet]

so swap ships just to earn ship xp during battles?

[grave yarrow]

No

The ships will still be the same tier

You wont get any xp, until you tier up your ships

So basically, until your vidar is T5, it will be stuck at 20, and the Stella, until its T4, it will be stuck at 15

[limber sleet]

Not talking about tiering ships - saying non of the yellow ship xp is being given for ships in battle - like getting green officer xp

[grave yarrow]

You mean in those chests?

[limber sleet]

Look in items - other - ship xp - yellow cube - no ship xp being generated - the stuff yopu can passively farm by putting warship in hostile system and getting attacked

[grave yarrow]

Yeah, thats exactly what i meant

You cant get any of those, unless you tier up

Look, I cant lvl up that bortas and cant gain any xp for it, because its max lvl for its tier

And the same applies to your vidar and stella

[tidal tartan]

@limber sleet you don't get the yellow cubes each time you kill hostiles. It's just a chance that they drop chests where you can find these cubes.

[grave yarrow]

Meaning, until you tier up your ships, you wont get any xp by killing hostiles, neither can you use the ship xp to manually level them up

[limber sleet]

So to keep earning ship xp until I can tier up, I will have to use other ships to generate ship xp, got it

[grave yarrow]

No

You wont generate any xp, unless youre using a ship, which isnt max lvl for its tier

And then you only generate xp for that ship

[limber sleet]

Thats what I mean - change to my Kumari which is maxed I will start generating ship xp for my account again - not ship specific.

[grave yarrow]

If youre using a max ship you wont get any xp

This ship can earn xp, because it isnt max yet. The earned xp will go straight into the ship though

[limber sleet]

No - I park Kumari in hostile system to generate ship xp passively - works everytime

[grave yarrow]

This wont get any xp, because its max lvld for its tier

[grave yarrow]

Because it isnt/wasnt max lvl yet at that time

[tidal tartan]

Hang on...do you mean you get the yellow cubes in the loot boxes using your Kumari?

[limber sleet]

just ship xp - not looking to open chest or rewards for the cubes - the ship xp generated everytime you kill a hostile

[tidal tartan]

Then as @grave yarrow says. You only get it when your ship isn't max in the tier it is in.

[grave yarrow]

Max lvl each Tier:
Tier 1: 5
Tier 2: 10
Tier 3: 15
Tier 4: 20
Tier 5: 25
Tier 6: 30
Tier 7: 35
Tier 8: 40
Tier 9: 45

You cant go higher than those levels, unless you tier up to the next tier.
If you cant get higher, you wont get any ship xp.
You cant get the ship xp by using a different ship

[limber sleet]

Wrong - fully maxed Tier 9 Kumari - park hostile system and can passively generate ship xp from being attacked - do it most nights

[grave yarrow]

Then it isnt lvl 45 yet.

[tidal tartan]

Definitely not if it is maxed.

[limber sleet]

Green trophy lvl 45

[grave yarrow]

Can you select your kumari send me a screenshot of this menu?

Doesnt matter if in dock or out of dock

[limber sleet]

just hit a hostile with it 50 points of ship xp

[grave yarrow]

Then it should say so in the log or after the battle finished in the system/galaxy view

Also, the 50 xp should appear in the xp bar

Do they?

[limber sleet]

yes - just wasnt happening for either the Vidar or the Stella - thought it might be a bug

[grave yarrow]

No, it may be a bug, that it shows you gained 50 xp

But its not a bug that you dont get any

[tepid flame]

FYI, the xp you get for killing a hostile is NOT the same as the yellow ship xp.

[grave yarrow]

it is, its just applied to the ship automatically

[random void]

Any other players transport officers just gone?

[grave yarrow]

I believe it happens, when you have exactly 0 TP's after using them

[tepid flame]

It is not. Killing a hostile, applies xp directly to a ship until it reaches the max lvl for its tier. You only get yellow ship xp from dropped chests (Random reward) or from events like daily events etc. killing additional hostiles after you reach max ship lvl will not directly generate yellow ship xp.

[grave yarrow]

I know, its still the same. Its both ship xp, but using different "kinds".

[random void]

Ok thanks. Had to go recruit some Rom officers now since mine all maxed. Seeing the transport officers again. 👍

[lilac ginkgo]

When you eliminated the ability for players to name themselves with blank characters, you also broke functionality in the ANNOUNCEMENT panel and ALLIANCE PROFILE. Users can no longer post announcements or profiles using emojis. This is really a problem and needs to be fixed.

[lost rampart]

When my base got hit yesterday, i got the internet connection warning and my game reset. Others in my server are reporting the same issue.

[warm grove]

Would be nice if you could fix this… has been there for days now

[tender vault]

My favourite bug of all... when I started the armada yet for some reason my ship which I used to start the armada with doesn't go to armada.. so if I happen to be AFK for 10 min and not pay attention to the fact that my ship didn't get to the armada the armada cancels. Could you please not put the work experience programmers on important aspects of the game!

[pallid raft]

Why are Store Rewards still showing up anonymous {0}? It would be nice to know who is busy.

[vivid remnant]

Node won't reset. Coords in screenshot.

[vital reef]

I’m sure someone has already answered this question, but how do you open alliance rewards chests in the iOS version? I have 10 supposedly to open, but all the buttons are solid green and they don’t do anything when you click on them.

[fossil dust]

Anyone else having issues on Android? Been playing on my S21 ultra for months and now today it keeps crashing...

[steep current]

This game is highly unstable on the ipad.

[void steeple]

I have same problem with iOS

[warm fern]

There is a bug it seems where by if someone spams your base with attacks like with realtas if you touch a button game crashes. Been having this happen when raiding someone and their alliance crashes your game so you can't recall

Become a go to tactic atm

Very annoying

[buoyant gate]

Down the bottom you should have a button that says "claim all"

[silver gyro]

Game keeps crashing at seemingly random times. It's becoming unplayable. Android Samsung Galaxy Note 20 Max.

[terse canopy]

Tell me where else you can write because those support ignores the cheating and hacking in the game by players. For more than a month they turn their eyes to the server where you can get help ..

[heavy quail]

I was running into the same issue. I uninstalled and reinstalled the app. It's working for me now.

[mortal briar]

Hey scopely fix your stupid notification system

[vital reef]

Button doesn’t exist, hence my question. All I have are chests that look like the picture I posted. No way to claim them. Seems pointless to say I have items to collect if there’s no way to actually collect them.

[native oyster]

I SWEAR IF I DONT GET A NOTIFICATION WHEN IM ATTACK

[half pawn]

So I guess the Nova is also a Romulan ship.

[silver gyro]

I usually get them 30+ minutes later.

[native oyster]

I’m gonna delete the app and download it again

[untold hull]

This happened to me on the 3 upgrades I did yesterday and while noticing the bug, didn't recognize the trit requirements were doubled ...

Which requirement is correct Scopely!?

[untold hull]

And look at second and the trit requirements double! Having same issue and its not like the old glitch which you simply add a bit and upgrade...it doubles requirements

[half pawn]

Interesting. I was under the impression it was a fed ship

[gaunt gyro]

Game crashes constantly

When playing game disappear

[ivory geyser]

Really appreciate this glitch letting my ship get attacked

[torpid pond]

any time i look into a TC system the game crashes

has done it 10 times in the last 5 minutes, playing on android

[solemn comet]

@untold hull yep and supposedly scopley fixed this glitch we’re you didn’t spend more then your required to too.

[silver gyro]

Did that... didn't fix it.

[silver gyro]

Same happened to me this morning with my Discovery.

This game is too old to have this many bugs. Our company fires SW devs that deliver products this bad.

[quartz prawn]

3 days of this

So bad this is what my phone is telling me to do with the game

Cleared cache, deleted and reinstalled game. Somebody hits my base, dropped out of game, ship enters system, dropped out of game, change menus or stores game freeze. Connection issue when trying to make crew changes to ships

[dull aspen]

Why is the game crashing whenever my base gets hit?

Like, wtf is the point in that

Screws raiding with pvp

[keen surge]

You don't spend more than is required, the client just can't calculate the correct prices to tell you what that is.

[keen surge]

Neither is correct.
The cheaper prices will include all faction efficiency bonuses and have understated costs for gas, ore, tritanium and Dilithium. The higher costs will ignore all faction efficiency bonuses, and so will overstate crystal, tritanium and Dilithium costs.

[grave oasis]

How do I fix the collection of alliance rewards? I'm on an android tablet. Thanks

I've restarted and re downloaded more than twice. Nothing fixes it.

[untold hull]

@keen surge it does it on every component upgrade..gives me trit price. I set that amount then it gives error message and doubles the trit requirements for upgrade

[keen surge]

Yes, because it's the same bug. Faction bonuses are not applied correctly by the clients when ships are docked, it's actually a very common issue.
So with tritanium as an example, all 3 factions have their own efficiency research for tritanium and Dilithium, and all 3 are being used by the client to calculate the cost. This can greatly understate the real cost, but the server does the math correctly and will take the correct amounts still. However if you don't have enough the server can't and throws back an error, the one that you see, and then (for reasons I'm unsure on) the client will revert to the previous setting of not including any of the faction efficiency bonuses (so the correct faction bonus is also excluded now and costs will be overstated instead).

And.. this isn't the first time we've had this bug. This exact thing happened, even reverting the cost formula, happened when they turned on efficiency bonuses in clients a while ago. They "fixed" it by disabling the faction ones in client, but for reasons unknown turned them back on recently..

[untold hull]

Ok thanks for the explanation...I can't stay idle so will continue with my ship upgrades.

[safe bolt]

I'm dealing with the same issue since upgrading firmware To Android 12

[upbeat egret]

Hi, seem to have lost control of my Ship A, can't get it to go anywhere (says warp path is not valid), nor swap ship ( a ship error has occurred, pls try again (13)). What do I do?

[next tree]

Bug I am incountering scoply is I am purchasing with event currency officer shards but I don't receive the purchase s I bought with event currency

My in game I'd is redwolfmoon2

[earnest crest]

If rebooting doesn't help, contact CS via a method in this link #👽-how-to-contact-support and the following info:
0. Mention you have a "stuck ship" in the ticket

1. Your player ID
2. The blocked slot (A, B, C, etc.) or a screenshot of it
3. The bridge officers on the stuck ship

[earnest crest]

which officer did you buy?

[vital reef]

A LOT of people seem to have this issue and have reported it, and none of the developers seem to be doing anything about it apparently.

It’s on all platforms apparently

[earnest crest]

works fine here, pc. There's nothing there worth worrying about til the patch anyway

[vital reef]

So only mobile platforms have the issue then?

[earnest crest]

Just reporting my experience, it might also affect pc clients just like how it doesn't affect all mobile players, just some. I've heard it has magically fixed itself for one person. Others might try rebooting or reinstalling if it means that much to them

[dark briar]

Same, we have players that hit contenders bases for TC w/ G5 ships nom stop to take them out of the game. Lol Have to either relocate base or just no pvp until they patch it.

Could really use an Under Attack mobile notification too since the amalgam takes so much rss we can’t go unshielded anymore.

[quartz prawn]

@dark briar seems 30 day shield and a Vaca from playing is looking to be the best answer at this point.

[native oyster]

So umm I finished all my missions for today to get Battlepass points, and I’m still missing .6k (200k/200.6k)…. Is this normal?

[tepid flame]

Yep

[solar bobcat]

Can someone please private message me that is pretty familiar with scopely ID

[boreal osprey]

Anyone else not receiving notification when station is being hit? It’s happened a couple times now..

[flat star]

Notifications are wonky at the moment. Either no notifications or it's a few hours late.

[boreal osprey]

Thats not good hopefully something there fix asap!

[digital knot]

The game has now become unplayable.. for the last 3 hours, anything I do makes it freeze then crash, I've cleared cache and localization, and even Uninstalled and re-installed, and of course..restarted my device..

[vale owl]

a couple of times after repairing a ship and using speed up or even Latinum, the repair set and i have to repair again losing the speed-up's or Latinum

[winged hull]

Bookmarks seem te be broken for me and a few others. For some it does work, but i get a failure to save message every time I add a bookmark or delete one.

[wet magnet]

I am having an awful lot of crashes, literally click on something and it just shuts down. My device updated to Android 12 yesterday, Sunday 23rd January 2022, this wasn't happening like this before that update. To give you an idea, I am easily in double figures for today.

[stark plover]

Research discounts have stopped displaying correctly as of the event launch Friday on iPad. Makes it difficult to compete in the leaderboard. Right after I upgraded a part on my Jellyfish is when this happened

[paper laurel]

The pure ore gas and crystal researches deactivate when doing a ship upgrade and the pure trit reverts back a level or two it’s only noticeable when you have the exact amount needed for the upgrade if you have more than enough it will just upgrade costing you the higher amount

It’s been doing this all arc with all ship upgrades but this is the first time I’ve had low enough g3 for it to not just upgrade costing the higher amount

Lost loads of uc and rare gas ore and crystal loads of trit and loads of latinum replacing commons because of this when upgrading the enterprise and d4

[earnest crest]

The correct amounts of rss and mats will be taken away from your stockpiles when doing component upgrades. All the errors and red numbers are just a result of visual bugs and formulae that affects the client. The server has the correct interpretation of what is happening and how to calculate costs.

[simple quail]

Anyone else got this? Not getting any rewards for any hostile

[earnest crest]

you've probably hit the daily 1500 hostile kill limit, after which you won't get loot boxes/cargo/rep until the dailies reset

[simple quail]

Ahhhh explains it. I was grinding rep this morning, about 16m

Thanks @earnest crest 👍🖖

[supple aurora]

stuck ship

[icy juniper]

@earnest crest is scopley working on a fix for Android users I can't even switch ships without game crashing constantly

[bleak furnace]

Notifications does not work since the update. I tested the following. Turned notifications off to see any difference. It shows off every time when I checked in setting. Then I completely closed the game and whenever I restart the game and checked notifications are automatically turned on? So I don´t really know which settings I have as it is always showed as on whenever I restart the game.

[grave yarrow]

Whenever I dont receive any notifications I simply reinstall once and get notifications again for like 3 or 4 months

[bleak furnace]

I have done that already. Still not working.

Game without notification is useless.

The strange thing is that I receive notifications when a mine is depleted of a Generator is full but no notifications on attacks on ships or stations or armadas.

[supple aurora]

Don't work.

[bleak furnace]

I have the same issue since the new update.

[naive thorn]

Does serious lag on server 22 count as a bug?
Because I know it's ticking me off.

[bleak furnace]

Only if all players on the server 22 are facing it 😉 otherwise it is a network/internet/device issue

[earnest crest]

📌 Rules of Acquisition Pt.1 Common Bugs and Possible Workarounds

My component upgrade returns an "Insufficient Resources" error message!
The client has a display bug due to applying efficiency research to component costs that it shouldn't. The error message and new, higher cost is normal. Rest assured that the server will take the correct amount of resources and mats away when the upgrade goes through.

My Disco cannot jump!
There are several common causes for this error:
🔹 Your Mycelium Jump Cost Efficiency Research is at level 4 or 8. Avoid having your research at these bugged levels.
🔹 You're crewing Pike/Picard with Culber. Avoid using Pike/Picard here as they only affect combat abilities and using them with non-combat abilities can cause display/function errors.
🔹 There is no Pike/Picard, but you're using Stamets and/or Culber. Some combinations of officers/warp components might not work together. Try mixing it up.
In general, with the exception of Pike/Picard abilities, the bug is related to improper efficiency cost calculations and changing one of the three things that affect jump cost (warp component, officer mods, and research level) can avoid the issue.

[misty garden]

Is there any update for the Samsung issue? (I think it's a Samsung issue) I still can't load game at all.

[native oyster]

Picard and Riker not in Event Shop. Yesterday was in Event Shop! PC-Version!

[earnest crest]

there's a limit of 2 on that pack, how many did you buy?

[tidal tartan]

Did you sent in a ticket?

[boreal osprey]

I’ve tested as well and have had same results. That’s a devastating bug especially if you are a pirate like myself

[sage agate]

so being top 4 alliances, with the 2nd half of 220 are we limited to 1500 hostile kills to count toward it??

[vital reef]

@earnest crest is there an update on fixing the alliance rewards issue with iOS and android? Basically all we get is this.

No way to claim them

[bleak furnace]

No it is a limit per day and person.

[earnest crest]

I've heard nothing about that

have you tried rebooting? reinstalling?

[vital reef]

Yea

Several times

[boreal osprey]

I have same problem

[earnest crest]

then I'd wait for the next patch

[vital reef]

And it’s across both iOS and android

When’s that coming out?

[sage agate]

so therefore there's an absolute maximum point value per person we're limited to....

[earnest crest]

they're monthly

[boreal osprey]

I need notifications fixed asap. So hopefully soon

[vital reef]

Ok…I assume your one of the Devs or at least know them…can you let them know about this?

[earnest crest]

I'm not a dev, I'm a mod. And I'm sure they know by now if you've sent in a CS ticket

[vital reef]

I haven’t…how do I do that?

[earnest crest]

try a method in the link here: #👽-how-to-contact-support

[vital reef]

Thanks

[bleak furnace]

What are you referring to? Event or just reputation grind?

[sage agate]

The 220 event for #1-4 alliances

[bleak furnace]

Can you share that event? I am not in top 4 alliances, that is very interesting that only top 4 alliances have that event.

[sage agate]

https://stfc.space/events/61eedb285466af381196cecc

that's for top 2

[bleak furnace]

Since the event only count the number of ships destroyed, the limit should not matter as far as I know. The limit is about getting reputation points and loot when over the threshold.

[paper laurel]

Actually I checked and the higher amount where taken from my stockpiles and it is not a visual error I have had other people check also and it done the same to them I would not of posted if I had not checked and wasn’t 100 percent sure of what I was saying

Where sat and worked out what should be taken from the base costs and how much was actually taken what was in my hold before and after

[earnest crest]

the higher amount should be taken in a lot of cases, the client understates costs

But post your details here so we can examine your numbers

[paper laurel]

I forgot to screen it but I bought some uc crystal from the event store and had 422 to do the upgrade and had 2 left after doing it

The base costs without researches

[keen surge]

For crystal as an example the base cost is 500, stated higher costs are 420, this gives an efficiency for crystal of 19%. This matches your shown research.
The lower cost is.. 23% efficiency, so I'm guessing that you have 4% Klingon pure crystal?

[keen surge]

Yeah, so exactly as expected.

The lower costs are incorrectly including any faction research, whether it should apply or not, and so are wrong.

[paper laurel]

Well that’s just typical isn’t it

My maths tells me 19 percent of 500 is 95

And 23 percent is 115

Resulting in 405 and 385

[keen surge]

It's not 19% reduction, it's 19% efficiency increase.
Efficiency being expressed as output / input, or rearranged and relabeled for us as final cost = base / (1 + efficiency)

[paper laurel]

If it improves the cost efficiency from the base amount of 500 it’s still 19 percent and 95 though

[earnest crest]

it is still 19%, but it is not 95

[paper laurel]

What is 19 percent of 500 then?

[earnest crest]

CostFinal = CostBase/(1+efficiency)
CostFinal = 500/(1+.19)
CostFinal = 500/1.19

[keen surge]

I provided the efficiency formula for you to use.
500 / 1.19 = 420..

[paper laurel]

Seems all a bit iffy to me though like it’s making out it’s more than it actually is

[earnest crest]

the server's doing the math correctly, the client doesn't display the info right

[keen surge]

Marketing 101.
Though aided by the fact that most people aren't really familiar with the efficiency formula, and so instead assume a basic cost reduction.

[paper laurel]

So all the researches with a percentage are actually worked out as / 1.##

[earnest crest]

all efficiency researches use the efficiency formula:
CostFinal = CostBase/(1+totalEfficiency)

when you have 100% efficiency, you halve the cost

[paper laurel]

Well thanks for you help there then gents just a shame they can’t make the game work properly and show the correct amounts one of the most basic and fundamental parts of the game

[keen surge]

And not all % bonuses are for efficiency, so there are different rules for different research/bonuses. Damage increase as an example: is (base X (1 + sum of % bonuses)) + value bonuses.
But anything to do with reducing costs or time will be the efficiency formula.

[ivory geyser]

It's amazing that, after all this time, the game still can't stop one piece of music when you go into faction space with its own piece, creating a horrible mashup.

[naive thorn]

I don't know if everyone on the server is having the lag issue since i can't ask all of them.
More reasonably speaking most of the players in my alliance are complaining about it.

[bleak furnace]

If the majority have the issue ask all to open a ticket then customer support will investigate. Ask also on global chat in the game. Otherwise CS will only answer with a generic answer that it might be related only to you and your network/device.

[warm trench]

I cannot instantly transport with my Discover, saying I have to update the game. I have updated the game

[formal pulsar]

I’m also experiencing this problem and have submitted a ticket to Scopely. I’m playing on iOS.

[keen surge]

And @formal pulsar
This is an unfortunately common issue. Common causes are:

1. level 4 or 8 of jump efficiency. These will return an incorrect cost.
2. using Pike or Picard as Captain with Culber, don't do this as they will incorrectly show as increasing Culber's ability.
3. rounding errors..

For 1 your best bet is to increase the jump efficiency level.
For 3, and potentially may help with 1, you can try different combinations of Stamets, synergy and Culber to try and change the rounding.

[formal pulsar]

I had Culber on the bridge for the discount, per the event prompt. Taking him off avoided the bug.

[keen surge]

That's 1 possible solution for 1 possible cause, as long as it's the one that works for you.

That's rounding btw.

[calm thicket]

This is happening DAILY.. get a grip on your server capacity and your pipe. I'm on fiber so I know its not my end. Same on phone or PC

[earnest crest]

Try moving to a different planet

[brittle spire]

Got raided and not a single notification was sent 👍 thanks scopely

Third time this has happened

[tidal tartan]

@brittle spire why don't you shield when offline anyways?

[acoustic dove]

Player on our server hits stations and the player he hits has their game crash. Not just once, but about 15 times now

[fierce stag]

It’s been going on since the last game update. When I put in a ticket, support said they were aware of the issue. 🤷‍♀️

[brittle spire]

I do shield, sometimes life gets in the way, sometimes it doesn’t notify me that my shield goes down, which happened this time. Even still, I keep my phone near me all day and I can usually pop on for a minute to pop a shield. I had my phone near me all day and I didn’t get a single notification that my station was being attacked.

[acoustic dove]

@brittle spire do a clean install of the game

[young quail]

Oh nice you got a response at least. I've had an open ticket sitting since Friday with no reponse.

[acoustic dove]

this is a specific player that does it, and seems to have knowledge that he can do it

[young quail]

The game is broken, it will get exploited until they fix it

[tidal tartan]

I understand your concern and yes it might be annoying but if life comes across even a notification might not help. A shield always does.

[upper copper]

That's not the problem. There is an issue about noatification and it's need to be fixe. For now, I'read nothing that's let things Scopely works on it. Mods here doesn't answer about this issue ; and in game, the answer to my ticket was: "there no issues, notifications has been send". Maybe, but I don't received them and obviously we're a lot to experiment this.

[tidal tartan]

I don't deny a bad communication from Scopely side. Mods here cannot tell you more than Scopely tells them. So you cannot blame them. Anyways, if notifications are broken (which might result from many other causes than a bad app programming) or not. If you don't shield when you're offline, it's not a notification but a player issue. Simply make sure to be online after shield expiration and chose the length appropriately. Like I said before, a notification doesn't prevent you from real life coming across. Neither for shields or nodes or whatever.

[upper copper]

First, yes it's a game issue, because some notifaction works and others don't, and we're a lot to experiment the same thing.
Then, I don't blame mods, just notice they don't react to this issue unlike others. What happend if I'm not shield is my responsability, I won't argue about this. But If I do it, it is by taking into account the risks and the context. And notifications are part of it, otherwise why do they exist?
Loosing the capacity to be notified if my station is under attack or when my shield is over make me adpat my way to play of course, until the bug is fix. But I can do nothing about the fact to not being notified when my miner is attack unless connecting every 15' what I can't do. So I loose a lot of mining capacity each day.

[earnest crest]

Mods don't react to this because it's either a technical problem or a software one, and we have control over neither. There are no workarounds that I've seen so I can't offer any suggestions to help you other than rebooting and reinstalling. You have to go through CS for this problem, and what you hear through them is firsthand information that's better than the 2nd-hand that we get on this issue.

[upper copper]

Thks. I understand all of that. But crash bug looks to be in the the same case, and I read a lot about it.
So the fact that Scoplly answer that there no issue and mods don't react, make me slide into a conspiration theory including almost half of the Europe to loot my station! And that's not really kind from all of you 😅 . I'm happy to know you'r not involved and the conspiration is much smaller. I guess it's just about 50M of people, and I must be able to face it. 😄

[jolly lodge]

I’d say base hits bugs and lack of notifications spiced up things a bit so I’m even enjoying it in the short run. But scopely should say sorry, surrender their weapons/bugs, send a good compensation chest and release a bug fixing version before next arc. Last update was such a poor job full of bugs 😅 I don’t remember a mess that big

[native oyster]

Hi everyone,
Not sure that’s it’s the right place to report this here, but… everytime I want to jump with my USS Discovery to a different system, the game gives an error message to update the game. I‘m using game version M38 on iOS 15, and according to the App Store there’s no newer version (I‘ve actively searched for STFC - not using the general update apps mechanism)
Is this a known problem? It’s annoying as today there’s an event where you need the jump feature of the disco. Thx for support!

[tidal tartan]

pushpin Duality Part4 Common Bugs and Possible Workarounds

My component upgrade returns an "Insufficient Resources" error message!
The client has a display bug due to applying efficiency research to component costs that it shouldn't. The error message and new, higher cost is normal. Rest assured that the server will take the correct amount of resources and mats away when the upgrade goes through.

My Disco cannot jump!
There are several common causes for this error:
small_blue_diamond Your Mycelium Jump Cost Efficiency Research is at level 4 or 8. Avoid having your research at these bugged levels.
small_blue_diamond You're crewing Pike/Picard with Culber. Avoid using Pike/Picard here as they only affect combat abilities and using them with non-combat abilities can cause display/function errors.
small_blue_diamond There is no Pike/Picard, but you're using Stamets and/or Culber. Some combinations of officers/warp components might not work together. Try mixing it up.

[earnest crest]

That's a common issue this patch, check the pins at top for a possible workaround

[ivory geyser]

This happens every time now

[native oyster]

can't connect with windows version ?

[next tree]

Mission key for duality prophecy part4 not showing up in battlepass rewards.

I am redwolfmoon2 in game

[earnest crest]

you should contact CS regarding missing keys via a method in this link: #👽-how-to-contact-support

[prime token]

I have now 3 times about the issue and still nothing. I am having the same issue as grennedlog.

[earnest crest]

that's a different issue, I'd try rebooting or reinstalling before CS. If those don't work, try a different platform

[dawn stone]

Anyone getting kicked out of game constantly?

Game kicks me off everytime I click on anything. Only thing the game is letting me do is chat and click the help button

Already cleared cache and Uninstaller and reinstalled

[spring marsh]

everyone in my alliance is getting kicked out of the game when bases get hit and it's being exploited hard for the current event

[dawn stone]

I'm not getting hit. It's just kicking me out whenever I click anything

I click the system button, it freezes then boots me. I click event, it freezes then boots me. Pretty much anything I click

[glad summit]

After the Android 12 on my Samsung Handy the game always freeze or close the App. I have already delete the Game but this doenst help. Who Else had the Problem with a Samsung Handy and Android 12?

[primal ermine]

Yes, I now have that problem too on my Samsung Note 20 Ultra

[glad summit]

Ok this Looks like a Problem with Samsung and the New Android Version.

[bronze wigeon]

Have this issue we’re my ship can’t recall and Scopely is taking forever to reply on tickets. Any other way to contact someone on this.

[grave yarrow]

First: There is no other way to contact them.

However, if you type "stuck" when starting the ticket, they usually respond faster

[tidal tartan]

@winter crest mate, this is a bug reporting channel and not one to denounce other players. Maybe rethink your approach.

[winter crest]

i spread it everywhere till they get ban srry ^^

[tidal tartan]

No one will ban here anyone. This is a public discord and not customer support. If you want to denounce players sent in tickets to customer support directly.

[winter crest]

already done

[tidal tartan]

Then don't spam that channel here please. Your personal in-game issues should be left outside. #🌠-rules-and-roles12

[hard venture]

Unable to collect alliance rewards

[ivory geyser]

Just had a ship finish repairing. And it immediately reset the repair timer to start again

[dawn stone]

Been getting kicked off game since phone update this morning

[regal juniper]

Getting server time outs all the time now, I know it's not my connection issue, just been crazy all day.. Refresh game works for a bit then crashes again..

[misty rover]

Just read #🌌-galaxy-chat , massive game breaking exploit lets people do hundreds of thousands of missions, packs are worthless, main exploiter is in chat admitting to it

[sleek moth]

Not receiving exp, rep or loot from kills. Any thoughts?

[keen surge]

Have you hit the 1500 hostile kills cap per day?

[sleek moth]

Prolly. H2H event was a bit nuts. When does it reset?

[earnest crest]

It's supposed to reset with dailies, but I've seen reports that it's off by an hour, probably due to DST

[sleek moth]

Sounds good. Thanks.

[crisp cypress]

Everything's fine😂

[prime token]

I have done everything they said and still the same issue

[rancid tendon]

Any server issues, the game stall in loading game state (both mobile and pc client - i have no network issues with any other application). ed# the game finally loaded, but now it takes 20-30sec. to recieve a 10 min gift or pull a refinery

[candid glacier]

Ok these warp issues are getting ridiculous. Anyone else having problems with warp? Hit warp but it doesn’t initiate. Hit warp again for it to work. Sometimes warp out and timer finishes, ship warps out but a second later it says in battle because someone hit me AFTER ship already warped out?

[rancid tendon]

had the same issue, seems the server accept to warp out, but client doesnt, makes it looks like ship stays, but actually sent of

[candid glacier]

That the other issue. Warp works but screen doesn’t show so try again and says can’t warp in current state

[regal juniper]

Why are aws servers up and down like yoyos it's annoying

[violet pivot]

Because cloud is hard for some people

Some of us embraced the cloud design some rather just do it because they're too lazy

its kind of interesting see how many issues aws has then look at these comcast instances i have run 2 years without interruption

comcast cloud is surprisingly stable even when they cmts outages

actually now that i think about it, my own servers are more stable than aws and comcast 3 years up now no interuptions

its easy to multi-home

[worthy juniper]

Please! Fix the notifications! I lose participated in armadas, lose miners that depleted, lose, lose, lose !!

[violet pivot]

turn notifications off and on in the options it might help

[worthy juniper]

I try everything

[violet pivot]

if its android and samsung turn off power savings on the app

samsung is extra aggressive with "dozing" / "sleeping"

idk if scopely has caught up to all the android changes to how they treat power savings and notifications

[worthy juniper]

No, is ios (iPad and iPhone). Some notifications drops on iPad and some other not. And iPhone drops only shield notifications.

[violet pivot]

ahh im not familiar as much with ios api

¯_(ツ)_/¯

[faint flume]

Please fix notifications. This is entry level stuff. Come on devs.

[polar dune]

Hello all, trying to play the game on the PC but it wont connect, has worked fine since it started. working find on mobile devices.

[sullen wind]

I got no extra Refinery for Meridianskin ! 😦 i figured out know, Month after release

[earnest crest]

that's an extra there, the 3x

[grave yarrow]

You only have a 4th refinery option, if you have the advanced Isogen refinery bonus from territory active.

This for example

[sullen wind]

🙂 thanks ColdRogue26

[native oyster]

My ship is stuck in limbo. Recalls but won’t stay, no one can see it in the system the game says it’s in, and I can’t attack anyone. I’ve rebooted, cleared my cache, reset my localization, nothing. I reached out to scopely on Monday, it’s now Wednesday, and I’ve not heard back. Any suggestions?

@warm gazelle you’re a Dev. Anything you can do?

<@&509691205798592532> how about you? Any help

[earnest crest]

Contact CS via a different method, I'd try email, in this link #👽-how-to-contact-support and the following info:
0. Mention you have a "stuck ship" in the ticket (this is very important!)

1. Your player ID
2. The blocked slot (A, B, C, etc.) or a screenshot of it
3. The bridge officers on the stuck ship

[native oyster]

already done that. I’m still waiting to hear back from customer service

Yes

[marsh lion]

So I bought the Ion particle pack this morning from my PC client and received everything in the pack BUT the ion particle. Anyone else experience this?

[haughty moss]

Hi there, since a few days I can't use the Discovery to call my ships. I'm playing on iPad iOS 15.2.1, latest App version. Can someone help, please? Restarting app does not have any effect 😫 Server 123

[native oyster]

Seems to be lasting longer than normal. Usually refreshes after a few mins. Anyone know what the event is meant to be?

[unreal thicket]

Officer Crews: Cloaking seems to be bugged. Killed a hostile while cloaked with Sela, only got 5 points.

[sour orbit]

I had the same happen, but then found you dont need to cloak to get the officer points, so that's good

[unreal thicket]

Yes just found that as well hah, ugh Scopely

[sick perch]

Cloaking event not giving 10 points for cloaking

[gloomy lodge]

Cloaking bug too. Waiting for the day where we can go 24 hours without them screwing the pooch 🤣

[silver kettle]

Same here, and although getting the two points for using Lursa as Captain, it sucks that it takes alot longer to complete, and I've burned 2 cloaks in the process that Scopely won't care that I wasted, thanks Scopely!

[onyx quarry]

Got the cloaking event as a OPS 25. There is no way I can complete it, is there?

[next nebula]

Anyone know what this is about

[grave yarrow]

No

[floral plank]

Same at server 180 cloaking event not scoring correctly

[onyx quarry]

Ok, thanks. That just shows again that scopely is really caring about what they are doing..

[grave yarrow]

There was a time, when lvl 25 got an event, which needed a faction ship to complete. Same story

[spiral lintel]

Same on 131. Cloaking event not working

[tired breach]

Thanks a lot guys. I killed a L19 and only got 5 points. Restart the game and now the scoring mechanism says it has to be a 22+.

I'd like a refund on those Tetryons please.

[tired breach]

Hostile needs to be 22+. It got me too.

[sick perch]

Used all my tetryons and can't finish. WOW

[tired breach]

Hostile has to be 22+. It got me too.

[floral plank]

Just wasted 270 retryons to score only 2 x 10 points on 9 hits

Nicely done Scopely

That little piece of information that NEEDS to be in the event from the beginning was crucial. I am expecting a chest with at least 120 tetryons as compensation Scopely

[sick perch]

Think they would let let you know about the level aspect.

[unborn badge]

Server 10, multiple players hitting correct LVL hostiles with correct officers stated in event requirements, cloaked, not getting points and when points are issued it's not issuing the correct amount of points.

[spiral lintel]

Oh dear

Silly mistake by scopley

Off to Afritalis to see if it works

[sour orbit]

kill w/o cloaking. save your pineapples

[soft dock]

Server 30, cloaking event not scoring correctly also

[sick perch]

3 pointed it to death. Done though

[foggy bloom]

top ops 43 bottom ops 35... Scopely i think you forgot something...

[earnest crest]

the event can be completed without cloaking if you had one of the scoring officers captaining your ship

clear localization if you want up-to-date scoring mechanics listed for your event

[foggy bloom]

fixed ops 43 but shouldn't really have to be a thing

[earnest crest]

mistakes? oh they're going to happen

[silver gyro]

Ops 26, no cloakable ships yet, so I have to use one of the event officers as captain to score. However, the score only counts if I attack, not if the hostile attacks. Is that the intended behavior? If so, the event text should state that.

[rapid sail]

Something it is very wrong in this mission scopely

[worldly lintel]

Fix the broken officer crews cloaking event. No points for cloaked kills. Wasted tetryon trying kills in 3 different systems

[native oyster]

on 142 doomsday it's working... just tried

[keen surge]

Try the vault instead.

[sinful crest]

Everytime my base gets attacked it says "No internet connection" and reboots the game. This only happens when someone attacks my base! It makes it impossible to defend or do much of anything!

[sinful crest]

This is the most ridiculous issue I have ever seen. I have been playing for over a year and now...this makes it impossible to play now. just started today. reinstall, reboot, localization clear does nothing

[edgy wind]

Reached lvl 43 and I still get this message and no warp unit. Anyone else have this issue?

[native oyster]

Same here - especially if an amalgam is involved. You get hit and you reboot so you can get double-tapped and drained.

THIS IS RIDICULOUS! I CANNOT DEFEND ANYTHING!!!

[tired breach]

Why is it so difficult for scopely support to respond based on what I actually put in my support ticket?

This is part of the reason why people hate scopely.

[oblique flower]

This happened to me yesterday. Thank God I was able to get in between hits and shield.

[sinful crest]

Ya it's a very seriously bad glitch with the amalgam around. It's ridiculous that scopely hasn't done something about this

[sterile panther]

I am having the same issue. Game crashes and restarts when someone attacks my base. Also not getting notifications of base under attack or start of armadas.

[sinful crest]

I can handle not getting notifications....but the game rebooting everytime your base gets hit is insane! And apparently a wide spread issue with how many people are complaining about it on here

[keen surge]

Check your missions and archived missions list for any USS Franklin part X missions.

[edgy wind]

Got it!!!! Thank you

[low pollen]

The crash when your base is being attacked is unacceptable and has been going on for weeks. This should be hot fixed.

[solemn comet]

For supposedly fixing this cheating bug issues about 2 yrs ago we’re players don’t end up spending more then they are supposed to , it sure as hell is back to cheating people into spending more then their supposed to again.

[thin birch]

on server 199 [3★ Raw Gas Mine S:1089138051 X:559 Y:35] please fix this. This bug keeps on being over looked when the server is under maintenance. It has over 10k in G3 Gas but cannot be mined.

[earnest crest]

The server always takes away the correct amount, it's the client that's understating costs to you when you look to upgrade. This can be confirmed by looking up the base cost of the upgrade and mathematically applying all the efficiencies from research you may have.

[placid summit]

I have the same

[lethal sorrel]

I just use the claim all button at the bottom of the screen usually... but yours is missing?

[gusty magnet]

This is minor but has been ongoing since I started playing a year ago. My territory and discovery refineries won't flag when they are ready for use. All of the others do.

[pine verge]

YOU SERIOUS

not even on takeover

you are free to explain.

[grave yarrow]

Just because, it wasn't a takeover, doesn't mean, it's impossible.
Tyler uses officer attack to his advantage, and depending on the tier of Tyler, he's better or worse at it.
In addition with burning, which takes 1% hull and khan who will most likely have maxed the crit chance to a hundred percent, it's more than possible.
Especially when taking into consideration, that the sarcophagus firing pattern is better than the one from the Saladin.

With the right crew, this thing packs a punch and in that case, he just had the right crew.

[wispy spoke]

No notifications whatsoever for bases being raided! Ridiculous, needs to be fixed asap

[earnest crest]

is that before or after today's patch?

[pine verge]

sarcos are useless at pvp except takeover

[wispy spoke]

Not sure, just happened, and I didn’t know there was a patch until now

[pine verge]

i have killed a 6M sarco easily

[earnest crest]

your SS proves otherwise, the sarco player knows how to crew

[grave yarrow]

With this crew it isn't
Tyler with the right deck below is overkill on a sarcophagus

[pine verge]

whatever crew they putted

[earnest crest]

do you understand what his crew is doing?

[wispy spoke]

Airiam won’t burn unless on a mining node

[pine verge]

💀

[grave yarrow]

As long as your ship is burning, Tyler increased sarco damage by up to 100% of crew attack each round. Make that 12k crew attack and sarcophagus deals damage

[pine verge]

my 2.7M will not

[grave yarrow]

At lvl 42 it's going to be a lot more than just 12k I might add

[earnest crest]

sarco's weakness is that the base damage is garbo, that crew is supplementing damage via stacked ATK stats and tyler

[grave yarrow]

And a 5m sarco can take a lot more shots to the hull, than a 2,7m one.

So, more rounds, more damage

[earnest crest]

at his tier he can fill up a lot of lower deck officer slots so the potential for non-takeover damage output is pretty good

[grave yarrow]

Some officers are just borderline op (even if situational). And you as a player got to deal with it. Either use it, or don't.

[marsh canopy]

This was ongoing since the previous to today's patch.

[somber rune]

Official statement is: it‘s your fault.
It‘s a known issue but it‘s not „under investigation“ - it‘s just „ongoing“

[wet lance]

I’m glad I’m not the only one

[tidal tartan]

@pine verge probably an ops 42 player has also a way better research than you have seven levels below...

[abstract summit]

they are just better than you in everyway possible

[hot aurora]

Welcome to the Middle Ages, the new update must be a joke? No HD? No 4K? 1280x1024 is a medieval resolution

[pine verge]

i can pvp whoever i want, i have killed a lvl 49.

i pvp with lvl 39-43 every day

he had maxed kirk and lvl 41. this victory is earned, even with armada crew

[tidal tartan]

Wow, that's really tough. You seem to be the man of the server. but that wasn't my point...

[grave yarrow]

I dont know about your game, but my game got 1920x1080 (same as screen res for me)

[hot aurora]

What is it?

[grave yarrow]

Game just crashed, gimme a sec

Goes all the way up to 1920x1080

[hot aurora]

Even with a very fresh installation I don't have these choices as you can see, is there perhaps a new launcher that needs to be installed?

[grave yarrow]

Nah, i still got the one from the beta.
Have you tried setting your game to borderless windows mode? (Fullscreen window)

[hot aurora]

I have tried them all and none of them has changed, I have 4096*2160 as the resolution in the system.

I just did a reset too, it did nothing

https://extreme.pcgameshardware.de/members/nblamberg.87819/#about

My System

[grave yarrow]

Generally, this seems kinda odd. My resolution list also starts at 320x200 (how old even is that?!)
While yours starts at 640x480

[hot aurora]

320x200 is from Doom, Duke Nukem DOS Age

[grave yarrow]

The only thing really separating your system from my system is, you got an AMD processor. But i dont think thats the problem 😓

[hot aurora]

I doubt that too

[thick moat]

Anyone having trouble with getting the update to take for the refinery? Soft and hard resets done. Any suggestions ??

[grave yarrow]

It may take some time until the update reaches your store/launcher.
Got my update like 3 hours later than most

Without the update, it wont look different

[hot aurora]

I got the update automatically, can I have the link to the installer?

[thick moat]

It’s working for me and others. Just one person it’s not working for. I told to put in a ticket. Thank You very much.

[grave yarrow]

You have the installer, if you got the launcher

Hmm, doesn't leave a lot of different approaches then

[hot aurora]

OK, i told to put a ticket, its the best

[grave yarrow]

I mean, other than that, nothing really makes my game different from yours so it doesnt make any sense why it wouldnt work

[regal niche]

Following on from the app update announcement. The option to purchase missing resources with lat no longer works.

[safe bolt]

<@&509691205798592532> game is unplayable with the latest Android update. Client crashes immediately upon opening.

[earnest crest]

I'd try a fresh install first, then if that fails, please contact CS #👽-how-to-contact-support

[safe bolt]

Tried those. Ever since upgrading to Android 12 the games unplayable

[blazing tulip]

Since the update today, my jelly lost around 200k might. Same crew, same origin-booster ... anything changed beside the might. ( and it seems as only the jelly has this problem, no other ship as far as i can see)

Anbody here with the same problem?

[sinful crest]

I can't believe you guys released an update and didn't fix the base hit reboot issue. this is one of the most serious bugs this game has ever had and NEEDS to be fixed! If someone hits your base while you are attacking a ship your game reboots....everytime! This issue has been reported on many servers. It's impossible to defend one of your members bases if your game reboots everytime someone hits your base.

[runic wedge]

Game crashes now every 5 minutes or so… go to officer screen, crash… go into system view ,crash…. Change officers, crash…. Just a joke now …..Running latest iOS on iPad mini

[mint shard]

Yep, game freezes or crashes constantly now on Android.

[agile knoll]

My officers not working . Riker and Beverly disappear from battle logs when I do a 33level or higher armada. Great i got the Ted Cruz version. When they going gets tough. They disappear

Pike captains maneuver doesn't work . Arix not working . pvp officers give mo bonus. Great update

[pastel kiln]

Where do you report hacking when Scopely is ignoring reports about the hacking? Even the hacker reported himself and Scopely done nothing. Someone knows a way how to make them react?

[earnest crest]

Please contact CS #👽-how-to-contact-support with details you may have.

[pastel kiln]

Done, as same as plenty of ppl on my server. Over the last two days. Sadly, the slow reaction caused that the whole server is now flooded with probably hundreds of billions of hacked in resources.

[steep current]

Still incredibly unstable on an ipad. Crashes constantly.

[keen surge]

Not all abilities and maneuvers are listed in the logs, such as with Pike, nor do abilities boosted by officers like Pike show as a higher number in the logs.
Additionally if you're in an Armada or PvP where the same officers are used in multiple ships, only one will be listed in the logs; though all will still work as per normal (with a bug regarding efficacy of officers being based on the first instance, but that's another matter).

[half pawn]

Alliance gifts were fixed but now……

[junior kindle]

iOS issues anyone? Game freezes on entry

[eager burrow]

Same problem. Now says im banned

[nova tusk]

Server 63 still having game crash issues when your base gets hit. The raiding system is absolutely broken. Super annoyed

[shut oyster]

hello i think i have a issue i went into the event store and used the talondarsek tokens and did not get the recruit tokens,dilithium ,latinum and tritanium is this a bug?

[earnest crest]

so you spent talons, had the pop up in a reward screen with various rewards, and eventually backed out to use them and they weren't there?

[half pawn]

Do any of the development software people even play this game?

Should have received credit for 20, got 1

[manic swallow]

Some players can cause other players' games to restart 100% of the time when hitting their bases, and this issue has been around since the begging of this arc!!

and it looks like only the big spenders have this "feature", very nicely done, scopely

[native oyster]

Hey 🖖

Scopely what's happening with the game that when lots of action happens game crash several times in a row?!

This has been happening a lot recently 😉

Not my connection problems for sure that I can assure you, in fact it's happening often with more people I know 👍

[marsh cliff]

This happens since the beginning of arc

[grave yarrow]

There's a new update and it fixes this issue

[sleek vault]

Game to load and whe load crash, had update then worst can't go in game

All day but connctoin is good listen music on tablet whit no problem and other app on phone working good

[sleek vault]

Rules rules an c ra p

[pine verge]

i know marcus wasnt suitable against a sarco, but i didnt know sarco changed at pvp, or that tyler does that big damage..

[grim frost]

Game says I have connection problems but my internet is working fine

Can anyone help me? Already reinstalled etc

[floral plank]

<@&509691205798592532> there seems to be a problem with iPads and iPhones systems about armadas notifications. I have checked with others that use android based and they do get. I am not getting any notifications about new or the victory and defeat on armadas on my iPhone XS with the latest software 15.2.1

[marsh cliff]

Cool found it the App Store 🖖🏻

[wet lance]

I’m on iOS with latest version and also don’t get attack notifications on ships or base raids.

[floral plank]

I get on miners reaching 0 node or full cargo, but I don’t get any notifications when my alliance starts an armada and when I have joined I don’t get notifications about the outcome like I used to when I wasn’t online

The attacks and raids I don’t get either but I guess it’s part of the new policy with introducing the new raiding ship…. It’s supposed to empty you fast so what’s the point on notifications on that if you forget to shield?

[wet lance]

I like to play with my attackers when they try to raid me

[floral plank]

But armadas formed was the best notification ever

And the funny thing is that it works on android

It doesn’t work only on iOS

[wet lance]

Yea well the notifications thing got me drained of the 400 mil resources I had

[floral plank]

You are good so far

Others lost billions in two hours on my server 😂

[wet lance]

I was watching Netflix when I got raided. So I would have resources if the notifications were working

[tepid flame]

Same if you were shielded.

[rapid sail]

Any ideas how to get rid of this ?

[tidal tartan]

Yes, you have to get more ressources. Sounds funny but is true. You are facing a faction efficiency Research bug where the client isn't able to display the correct amount of ressources and materials.

[rapid sail]

Thank you

[tidal tartan]

But don't worry, the server knows the correct amount and deducts it respectively.

[sleek vault]

Got one whit.time frame

[pine cypress]

Is there some way to trigger receiving the Duality Pt 4 Mission Keys (all 30 of them)? I've completed the Battlepass but cannot unlock the missions in my event store.

[upper light]

Did you by chance use the 30 that came in the battlepass to buy the side mission instead? It cost 30 to buy. They gave out a free gift early in the arc that would allow you to get that one and the main missions with the battlepass, but if you did not actually get it, you would not have enough for all 3.

The side mission was "Safe Haven"

[glossy abyss]

Doing this only counts as a SINGLE contribution in today's ticketed event, and not twenty as it would if you hit the 6AP button over nad over and over

[proper onyx]

<@&509691205798592532> I updated early today to the latest game app on iOS. (Using iPhone 13 Pro, latest iOS - 15.2.1)

Now every time I try to upgrade a ship component, the game crashes. It tells it has lost connection to the server, and reboots. I also get this error randomly when accessing other parts of the game where I have to actually input something. The upgrade ship component crash is very consistent. Just tried it 4 times in a row, and each time was a crash. The game is pretty much unplayable at this point.

[earnest crest]

Please post a SS of what the screen looks like when you're looking at upgrade component costs

[earnest crest]

Contact CS, they're the only ones who can handle missing mission keys. Try a method in this link: #👽-how-to-contact-support

[proper onyx]

@earnest crest See above.

The screenshot I missed was "default_error_2" error message

This is just right now, after the 5th attempt to upgrade the same ship.

[tidal tartan]

You presumably leveled up during the arc. Contact customer support, they will provide You the missions or the keys.

[earnest crest]

was that with clicking the upgrade button or the interceptor parts section?

[proper onyx]

error happens immediately after confirming I need to convert latinum in order to complete the upgrade.

[gusty magnet]

<@&509691205798592532> The newly minted sliders do not work with the Alliance Contribution event. I made 40 total donations using them twice and I only got 20 pts.

[proper onyx]

I clicked "Upgrade" button seen in the screenshot, for the ship component upgrade, and then it tells me I need to burn latinum since I don't have enough parts. I click Confirm on using latinum, then the game freezes for about 2 seconds, then the crash happens with the Connection Issue message first. Followed by default_error_2 message. Then reboot of game. @earnest crest

@earnest crest Just recorded a video above for your team. Even if I have all of the parts and do not need to use latinum, the crash still happens after hitting upgrade.

7th time using ship component upgrade, 7th crash. Very consistent crash bug.

[earnest crest]

There are no workarounds for your particular issue that I know of. I'd contact CS with the details you have there since it's so easily replicable on your end. It might help them provide a solution for you. #👽-how-to-contact-support

If you haven't done so, I'd try uninstalling/reinstalling the game.

[proper onyx]

@earnest crest I came here to report the bug; not expecting an immediate fix. I assumed a new game patch needs to be released to fix this. Are you saying this is an issue just localized to me? If so, I'll uninstall and reinstall the app.

[earnest crest]

There are plenty of people here experiencing crash bugs. But yours is a little different than I've seen for others, and replicable so it was worth examining the details.

[proper onyx]

@earnest crest Just uninstalled and reinstalled. Game did not log me back into my account. Is there a way to skip the tutorial mode for the new account, so I can get to the scopely ID login?

[earnest crest]

don't think so. I remember trying that last time and I had to get past the tutorial too

[proper onyx]

@earnest crest Hmmm... the full uninstall (deleted all game content too) and fresh install seems to have fixed the issue. If I get it again, I'll open up a support ticket.

[earnest crest]

it's a d4, so common parts, and can buy those

[pale carbon]

Completed swarm event.
Meta banner for event said I earned +-0 points.
So yep, meta event is broken.

Hmmm, seems to have magically fixed itself...
The banner saying +-0 was weird though.

[teal kite]

Anyone on android just random game crashes since update? Had it loads today.
Using Samsung s20 ultra

[agile knoll]

I have

[dawn stone]

Been doing it the past couple days. Can barely play the damn game

It either freezes or kicks me off

[agile knoll]

.Scopley won't respond. 6 days ago I texted them

All I asked is for them to fix it

[dawn stone]

Yea they sent me a message saying they were backed up and would get to me as soon as they can

[agile knoll]

Because a lot complaints

[dawn stone]

Yea

[safe bolt]

Exactly the same issue and phone as me.
Android 12 firmware?

[teal kite]

@safe bolt yes mate same firmware

[dawn stone]

Can't even play the damn game.

[solid falcon]

Yes, same phone same problem Android 12

[agile knoll]

Android 12 is what I use. There is an update but it didn't fix any game prob

The update scopley did not compatible with 12

Their java programmers . horrible

[flint cipher]

I have to call BS on this resource error bug... I still strongly believe that the lower amount is the correct amount, and not the revised higher amount that support is stating

[dusk patio]

After update(38.1) My alliance chest rewards are always empty. My alliance have 75+ players and I can get almost 20+ chest per day from Alliance chest rewards but now It’s always empty with no rewards.

[eager dove]

The iOS app update is eating up battery life. My iPad is draining quick with this update. Very noticeable.

Others experiencing the same.

[torpid pond]

Yes game is crashing for me on Android a lot

Even after the scopely update

Every time I go to the galaxy map instant freeze and crash

Yes I downloaded the new patch on android

[dusty fog]

Scopely math at its best and then the numbers change after it says I don’t have enough resources. Any idea when this will ever get fixed?

[earnest crest]

why do you have this strong belief? costs with efficiency upgrades are easily calculable by players and can be compared to what the server takes during the purchase

[pale carbon]

Shame they're not easily calculable by the game clients then?!

[earnest crest]

give it time, bugs will be fixed

[dark briar]

My heart strings are torn. I want to win this TOS kirk/ uhura Recruit slb for Pvp officers. But I’m waiting for the game crash fix for the “base under attack” from G5 ships. Painfully saving my mats for now instead.

[dawn stone]

I'm about to just quit playing this game completely. I can't even get battlepass event going because it keeps freezing and kicking me out

[torpid pond]

yep for the past 5 hours so many crashes on android

[dawn stone]

Just did the update now and it made it worse. It starts the game and as soon as I click anything I'm immediately booted off

[dawn peak]

Fix the game stability.

Sick of crashes and frozen loading screens.

[plain latch]

Not only for the event it is counted as 1x help, but for the alliance unity / solidarity dailies too.

[native oyster]

Lets play spot the problem (ignore the black scribbles )

[dawn stone]

Shield

[wintry heath]

Anyone else notice that notifications are broken since the latest update? (iOS)

[golden vortex]

i'm lv 9 in syndicat but i haven't get the extra xp from the daylies.... did someone have the same trouble ?

[earnest crest]

dailies do not have syndicate rep, that marker indicates dailies that are affected by syndicate bonuses when you unlock them

[golden vortex]

ok thanks 🙂

so the only benefit in xp from being lv9 is to have 250 xp / day instead of 200 ...

[earnest crest]

syndicate isn't very interactive, collect your daily reward and you're done for the most part. f you want to speed up exp, the only other thing you can do now is buy some from the event store

[rich valve]

Could someone help me I have a bugg With discovery reffinery...
T9 but reffinery same as T8 it didnt change... There should be DAYS SPEED UPS...

[earnest crest]

1day speedups unlock at ops 40 when you have a t9 disco

[sturdy patio]

alliance donations are not scoring 10 points in event, just 1 point

[rich valve]

My teammates have days speed ups and OP 39

[earnest crest]

post a ss

[rich valve]

One say yes other says no

My mistake sorry

[native oyster]

Armadas seem broken. Announces wrong type (ie rare when its an epic). But this one is new

[dawn stone]

Definitely going to need an extension on battle pass. Nothing is working

[earnest crest]

I've seen Base rarity when I'm lagging particularly badly

[faint vector]

The new Bulk Contributions facility only counts as 1 Help for the Ticketed Event regardless of how many contributions were in that bulk contribution!

[native oyster]

My game crashes when trying to access a borg area which my vidar has arrived at, 1st it freezes I then get a message to say app not working, I then have to shut it down, doesn't happen all the time, but it is quite alot.

[stuck oriole]

New blue construction button it's broken for ticket event. Getting only 1ap per 1 contribution

[native oyster]

Refireny provide 50 each mat a day, 64k to research 41?You guys need to stop being greedy or will start playing alone

This is ridiculous when game don't provide the needs lol

Like this free players all dead, no point to fight against the house too 😂

[desert sinew]

Not receiving Rep points when killing hostiles. Only getting Rep from Armadas.

[keen geyser]

Was raiding and slot B the miners will not hit the base. Also the App closes on own long enough to see incoming attack and moment to a second later base is hit and closes on its own … every time!

[earnest crest]

There's a 1500 hostile kill limit, after which you'll cease to earn rep/cargo/loot boxes until the daily reset (might be off an hour due to DST).

[proven quiver]

Has anyone else noticed this glitch: in V'varia (Rom) there is a G3 ore node that has a Romulan fighter stuck over it (top left cluster). If you select the node is shows its free to mine, but when you click 'mine' is warns me I'm about to attack another player.... Very strange 😕

[native oyster]

this is since long before DualityArc...

at least on 142-Doomsday

[slow furnace]

In game chat is broken server 26

Seems UI is bugging out as well when trying to bring up chat window

[lyric jetty]

I am having the same issue also. Alliance chat is also not working

[velvet stratus]

I dont know if this is a bug, but Discovery blueprints arent offered during Cosmic Cleanup event currently and I only got 2 chests for it from previous times it appeared

[glossy saffron]

one of these things is not like the others....

seems there is a bit of a lag on the completion there Scopely

[valid charm]

@warm gazelle Please fix notifications, its multiple people in the alliance with only mining depleted and shield expriring, no armada, station, or ship attack notifications. Billons of rss's lost this month because of this error. Seems to be iOS devices since duality part 4

[split kayak]

Running game on Galaxy Note 10. Game crashes when I try to swap ships or switch views between ship locations.

Started with the 2nd to last game update.

[broken thistle]

Loving the new smooth graphics too bad the game crashes every 5 to 10 minutes regardless of what I'm doing.

[slate dragon]

I acquired cloaking for my ISS jellyfish and it failed to provide me any points? I was able to cloak and score points with the jellyfish…why did it not award me the 500 points in the event?

[earnest crest]

did you open a ticket with CS yet? #👽-how-to-contact-support

[fluid lotus]

Has anyone else experienced the bug where game crashes every time your base is attacked? Was trying to do a contested raid, but kept getting this every time someone realta spammed my base

My connection was 100% fine, just got that everytime someone hit my base and the game would have to restart 🤦‍♂️

[tepid flame]

Have you updated the game, the recent update seems to have fixed that for most on my server.

[sinful crest]

Yes...this happens if someone hits your base while you are attacking a ship. Bin happening for the past couple weeks and wasn't fixed for me or many others in the last updated that was just released. Only work around is to shield as soon as you attack so they can't hit you. Makes defending a member or allies base extremely hard. You'll go through shields like candy while defending....but if you are fast it works. Praying they fix this soon!

[fluid lotus]

Yes. It was happening to me on PC so I switched to my phone and kept happening there too. Both are updated 😢

[fluid lotus]

Goodness. What a terrible bug. Thanks for letting me know it wasn't something on my end though

[zinc granite]

Please fix the notifications of base attacks, ship attacks, and alliance armadas. It is super frustrating.

[nova tusk]

I was told it's a tricky bug, gotta give them patience. Messaging them at this point won't help at all

[native oyster]

ai bot is bugged. i report an issue. 4 days later i get a form letter saying you normally respond in 1 day but due to heavy load u will be late. six days later instead of a response the bot is telling me it's going to close the ticket because u hadn't heard back from me to your previous response telling me you will be late in answering. 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

[bleak furnace]

I have the same issue since the update but customer support is ignoring it and telling me since Server are sending out notifications everything is fine. @warm gazelle CS are also ignoring the fact that what ever notification you have after restart of the app the notification are always shown as on although you turned it off (in my case as a test) I checked again if all device setting are properly set and they are.. No do not disturb is set more than enough resources.. everything fine and it was working perfectly before the last update. I even reinstalled app to see if that fix the issue.

[bleak furnace]

CS is saying as server was sending out notifications everything is fine and it must be your device after I reported that. That is the real frustration. That bug is making the game useless and not fun.

[viral bear]

its not a tricky bug, its a basic bug, scopely real dropping the balls... they is real money involve, people buy the ressources and you lose them unable to stay in the game 4 second to shield in time before being disconnected again, its just basic disrespect

[native oyster]

Since an Update on One UI4 on Galaxy S10e my game randomly crashes an freezes about 20 to 40 times a day. A fresh installation did not help.
Maybe it was the UI update maybe,the last game update. I don't know...

[rotund harness]

Anyone else not have discovery in event store for cosmic cleanup?

[twilit canopy]

Battle debris gave me uncommon explorer parts, despite not saying it’s an option

[floral mason]

Using the slider to multiply your alliance level contributions still only counts as one "help" in the daily milestones

[gusty magnet]

Reported this 5 mins into gameplay. They don't care, they just want you to spend the money. Scopely, seize the PAY!

[dark sonnet]

Players have begun to exploit the station hit bug to essentially DDoS players. Needs to be resolved quickly

Just spent about 45 minutes trying to defend a player while 8 of them spammed realtas at my base, making me time out probably 50% of the time with each realta hit.

[raw coral]

The node lock bug is back. Thank you Scopely. I missed it soo much 😍

[pearl crystal]

Server 29 is having same reported issue of not getting attacked notifications or Armada notification when not in game? This started at the new arc’s beginning. I am not the only player on my server that has noticed this. We tested and verified.

Got the same stupid canned response

[carmine creek]

Server 34 has been dealing with it for a month or so now.

[pearl crystal]

Are y’all getting other notifications? I’m getting depleted nodes and a few others. Just not hits and armadas

[spiral venture]

Since last update only depleted nodes and some other notifications work most of the them don’t

[pearl crystal]

👍🏼 trying to get the content creators involved in bringing this to Scopely’s attention since support only has their scripted replies

[peak cape]

Every time I hit the system button or just about any other button In the game client it crashes.

[hexed vigil]

FIX your game!
Games crashes EVERY single time my base gets attacked. Forcing me to restart (takes ~15 seconds) while getting drained.

[velvet stratus]

I have the same issue, but now its in the store again

[native oyster]

My alliance was involved in a territory challenge yesterday, during which my game crashed and exited 23 times. Is this the expected behavior?

[dark sonnet]

I have similar issues in origin and eclipse space. Pretty good chance that a crash occurs when entering system view for those systems, especially if the view is zoomed in enough to see ship models. Comes and goes though with frequency though.

[undone oracle]

Anomalous Phenomenon, went to jump my Discovery to Cada-X and was told I needed to upgrade to the latest version of the game to use that feature.. The game updated 2 days ago and there are no current updates in the play store. I could not jump back to base, got same error

[dark briar]

Yeah no mobile notifications if base is attacked on our server either. It’s the game as a whole, doesn’t matter ios, android, OS system, or what device we’re on.

That’s really awful considering the amalgam will then raid everything and you won’t know it.

Or if we are online it kicks us from the game if G5 ships hit the base.

[undone oracle]

Cultivated Mycelium jump Efficiency 8 has been there a few weeks and today is the only day I have had trouble. Have spock, Kirk, Uhura on the bridge

[iron bobcat]

Station attack notification. Game won't load past 70% for an hour now. Help?

Yes I've tried updating and restarting the app and my phone

[dawn stone]

It's been 6 days and I still haven't been able to play. Still freezing and getting booted out. Scopely stopped responding.

[iron bobcat]

Welp getting drained now

Such excellent game

What fun

I'd love to shield but you won't let me log in

Who do I @?

<@&509691205798592532>

[hallow pier]

Hey to whoever. I just log into the game and see that my intrepid has lost about 8000 points in power I did not change anything. This morning it was at 2000012 and not it is showing only 1992000 don’t know what happen but in this game that is a lot

[dark briar]

Was the power boost from a TC buff by chance?

[dark briar]

Hey Rem, with the Station attacked notifications, Can you tell me what OS your android is on. Is that Android 12?
So you get the notification but can’t open the game and play it.
And does your game load and open after they’ve stopped attacking your base or not at all?

[iron bobcat]

I'm on Android 11

I have a couple billion whoever it is is still attaching

[earnest crest]

I'd try uninstalling/reinstalling

[iron bobcat]

Last time I did that it created a brand new account

It took me two days to get back in

[earnest crest]

and log in using the method you used before

[iron bobcat]

Ya, like I said ..

[earnest crest]

probably google play, should be pretty much instant after you get past the tutorial

[iron bobcat]

It wasn't

[earnest crest]

if you aren't willing to try that then keep trying to log back in to shield

[iron bobcat]

Support takes over 24 hours to reply and asked for screenshots from the account I couldn't log into

So I lost all my RSS and two days of events

[feral holly]

Has anyone seen this happen? I am ready to upgrade I hit the upgrade button. Then the requirements change.

[earnest crest]

quite common, there's a pinned message regarding it even

[native oyster]

It is extremely frustrating that notifications just do not seem to work in this game. My base got hit 49 times today and not one notification. I only caught it by chance and shielded up. Anyone else having issues with notifications?

[iron bobcat]

Mine are working great just can't log in to do anything about it

[drowsy herald]

Loot bonus from officers is not working correctly for armadas and/or not crediting players correctly

[dawn stone]

Been 6 days since I've sent in a report ticket.

[native oyster]

Support without the Tribble Bot was better

[iron bobcat]

Well I guess I'm empty now what an excellent game

Might as well reinstall but if it's a new account again I'll just uninstall right after

[hallow pier]

No, it wasn’t. I’ve been at this level of power for a long time. There was no buffs recently

[rocky cairn]

my discovery does not make jumps, it keeps saying to update the game, but the game is updated, and this occurs both on mobile and PC

[tidal tartan]

See pinned message in this channel.

[kind turtle]

After phone update s10+ game crashing on preparing @admin

@placid pasture

[charred thunder]

https://cdn.discordapp.com/attachments/881322639044530236/937639691816140820/unknown.png
something i have noted, the last couple days i noticed that if an officer in in an away mission that it no longer shows if they have any trait to a current ATA, which is disappointing, cos i have often even used that to know if theres an officer already in use that i could use in a new ATA.
it's only changed in the last couple days, i think must've been when they did the lates UI update

[tidal tartan]

Tbh this was happening since the introduction of AT.

[charred thunder]

no it hasn't, it did initially, but only just reverted back. with the latest ui update

it still showed the white or blue dots, that an officer had the trait even if it was already in an ata

[tidal tartan]

Sure it was. There were tons of complaints about it here. It still showed dots but they weren't always correctly displayed. However You are right, that it should display the dots also if an officer is away.

[charred thunder]

exactly, Im not talking about the incorrect position, i dont care about that.

just the fact that it should be showing it has a trait for the ata

reading properly first

[tidal tartan]

Thanks for your kind advice. Love it 💕😘

[keen surge]

Why do you say that it isn't working? Did you note the base amount, estimate you share, add your own bonus, and find it short?
Or are you looking at the 13k loot bar vs the 9k gain? Which will be because the loot bar includes reputation gained for these Armadas.

[drowsy herald]

Yeah, people told me and then I realized

[fossil shale]

Not sure if it's a bug or not but missing faction packs in the store. Some people have it and others don't. I had it last week and now it's gone

[fierce plover]

Not sure if this is a bug but I haven’t seen any 4 star uncommon in the refinery for several days now meaning the rewards that it shows available is only common. When you click to see what you won you only get common rs.

[high citrus]

is this run also broke? all sms completed but didn't score

[tidal tartan]

You are missing the swarm EMS. Missed it on the first day maybe...

[high citrus]

nope, it was just a really long random delay, we're talking it only popped there now

and even then, that was after i closed and reopened the app

[keen surge]

It's dependent on your ops level, top of these two tables.

[fierce plover]

OK thanks. My OPS level is 39.

[boreal osprey]

Am i the only one who’s not getting notifications on base hits on my station? I can get raided and nothing.. ive tried everything can cant get it solved

[dull parcel]

whats the process to report a player not getting selected to join an armada when they clicked join, and were in the circle? One of my alliance members was left out of an exchange armada we were running for the Crash Course event. I can host 5 people and only had 4 in the armada circle, he even hit join, but was left out. i have screenshots of the battle logs. Do i submit the ticket, or, should he?

[dull parcel]

no, you are not...i have the same issue. i get notifications for everything else in this game on my phone, except when im getting raided

[boreal osprey]

I’ve made reports and scopley is just telling me that its an error on my end.

Driving me crazy.. been changing my notification for like 2 hours and testing.. nothing.

[icy onyx]

For some reason I'm not getting the tetryons from collecting my dailies, this has screwed me over on completing the cloaking SMS event.

Anyone else having this problem?

[earnest crest]

they're not in the dailies, those are research mats, the tets come from the gift section

[icy onyx]

Hmm I see that now. I could've sworn I was getting the tets from dailies before

Did it change recently? Or change at L30?(I just hit L30)

[earnest crest]

nope, tets were always claimed from the gift section. They're occasionally in event rewards too for ones like disappearing act

[charred crater]

Could it be, that the material requirements for the lvl 40 defense platform E are a bit off?

I would have expected for defense platform E the same amount of uncommon gas 4* and a reduced amount of common gas 4*, in comparison to the defense platform D

[hallow pier]

@dark briar as you can see from the screenshots, this was my level of power Sunday morning (victory screen) vs Sunday night. To reiterate, none of this power was due to buffs, just hard earned research.

[spiral venture]

You have inactive officers below deck that cause the increase in reports
Your power is correct in second screenshot (always smaller value)
Your intrepid hasn’t lost any power. It’s still the same, there is just a graphical error in the report trying to take into account officers that shouldn’t be there

[unreal pilot]

Please fix this ability, it currently does not function as written. It needs to work in pvp.

[tidal tartan]

What makes you think that it's not working?

[heavy whale]

In the Augment space when I enter I'm labeled as a hostel and will be attacked, but when I go to my factions page I'm labeled as a Pawn. Should they be attacking me?

[hidden bane]

The hostiles attacking you are bounty hunters hunting the augments. Since you're positive rep with the augments, you get targeted too

[heavy whale]

So to mine I should use 2 ships one to attack the bounty hunters

And one to mine

[grave yarrow]

You can also freeze the enemy following you with your one ship.

[heavy whale]

Freeze?

[hallow pier]

@spiral venture what can I do to fix the problem then to get it back to what it was?

[grave yarrow]

https://youtu.be/1QO_MsSzes8

[zealous grove]

hey fizti!

❤️

also, holy old as crap videos batman

that thing isa lmost 3 years old

this game looks sooo different

[grave yarrow]

It works, so I'm not complaining 😅

[polar rain]

Ultra recruits?

[rugged cave]

No ultra recruits for you

[fleet orbit]

I've not got it either, nor anyone from my alliance

[spiral venture]

There’s nothing really to fix mate, your lower value is correct. If you want your reports to display correct power you need to remove any inactive officers (any of them in slots where the level required hasn’t been met) and then reports will match floating power

[heady glacier]

Game kicking me out any upgrade I do on ships. Unplayable

[junior niche]

What good is putting in all those graphics settings if THEY DON'T STICK!!!!!!!!!!!!!!!!!!!!!!!!!!!💩

All you've done is Fup the game MORE!!!!!!

[spiral venture]

🤣🤣 omg yes your right here is me thinking it’s the below deck crew issue like on my Augur 🤣🤣🤣

This is what I was referring to 😂😂🤣

I do love it though intimidates the living daylights out of people 😂😂

Yes exactly 😂😂

[pastel mountain]

default_error_title
default_error_5
ghost bases? seen a few of these around

[cyan saddle]

hey, i bought a package and i didn't get any update in game. I tried reloading the game, but nothing?

[spiral venture]

Contact in game support

[unreal pilot]

Go ahead, put him on the bridge, go mining and have someone attack your miner and see if he takes 30% of their hull. He does not, therefore the ability is not working.

[earnest crest]

It's a combat ability, it should stop affecting the opponent when combat is over. The testing methodology should be different than what was proposed

[sweet acorn]

Anyone know what this bug is with RSS changing values when upgrading parts? Never seen this issue before https://i.imgur.com/cMPfLHC.png

then it goes to this https://i.imgur.com/wgrOGPc.png

[grave yarrow]

See this message

[sweet acorn]

Thanks 😊

[crystal star]

When I'm using speedups to repair ships, and I get to 5 min where it will be free to finish the repair, the timer shows negative 1 second left

[keen surge]

Ability should work on PvE, but shows no reduction in Hull nor is it listed in the logs as activating.
It's fairly well known to not actually work.

[earnest crest]

do you have a report of that same ship being attacked with a diff cap?

[keen surge]

I can, but what are you expecting to see?
Removed hull would be visible, and stated hull is hostile's max hull.

[earnest crest]

I was interested in seeing if the hull reduction was visible in the report.

But I have a better test now, I'd try the following:
Barot on ship that can win, and granular enough damage to count the total hull damage.
Diff cap on same ship with the same ship stats.

[keen surge]

It should be visible. Same way that Tal and Severus are visible on reports.

[keen surge]

Also he used to work against hostiles at one point at least..

[eager phoenix]

The game is crashing constantly. I'm on a Samsung Note 20 ultra. I've cleared my cache and the problem has persisted. Any ideas on what might fix this?

[grave yarrow]

Scopely has to fix the compatibility issue with Android 12. Theres nothing you can do about it just now

[kind vapor]

Am I missing something or is there reason Ghrush cap ability isn’t activating?

[grave yarrow]

Hes working as intended. Hes giving you a 100% boost to your pc, not a 100% Pc

So, if you got a protected cargo limit of 10.000, you then have 20.000, even if your overall cargo space is 202k

[kind vapor]

Yeah still not working correctly, went from 45k to 69k

[grave yarrow]

because the dvor is a bit special

The dvor got research to increase its protected cargo. And unlike the meridian research, this doesnt change the base value.
And Ghrush is giving you 100% of your current base value

What Tier is your dvor?

[eager phoenix]

Gotcha. Thank you.

[kind vapor]

So comparing with the other protected cargo ability from the other officers, this guys ability at the start is pretty useless.
Cool. Always a catch with Scopely.

[grave yarrow]

His ability is never going to change, its always staying 100%

[pale token]

Just another night of killing GIANT red triangles

[keen surge]

Pretty sure that you'll find the D'Vor protected research does increase the effective base value. As a point of reference the max base protected cargo of a D'Vor is only 10k.

[young verge]

One of the many known reoccurring glitches.
Sorry my friend.

[glossy abyss]

even with the 'graphical upgrades' the damaged ENT-D skin still looks like hot garbage.

[young verge]

Now I wonder... why?
Could this have something to do with "known reoccurring glitches/ features in this game "

Probably that same guy (0) that gets all the attention.

Bump

Same old store, different day.

Oh really?
.
Support can be contacted through various means.

In-Game:

1. Select your commander's badge in the top-left corner of your screen.
2. Select 'Settings'.
3. Select 'Help/FAQ'.
4. Select 'Lost Progress & Contacting Support'.
5. Select 'Contacting Support & Reporting Bugs'.
   That article will describe the necessary details and remaining steps for you in order to create a ticket.

Web-browser:
Be sure to include your PlayerID!
https://scopely.helpshift.com/a/star-trek-fleet-command/?p=all&contact=1

E-mail:
Be sure to include your PlayerID!
[e-mail]

Note:
Response times can be up to 5 business days, not including weekends or holidays.

[alpine oar]

Latest game update installed on iOS and still getting pink squares

[dawn stone]

Well by this weekend if the game still won't let me play and scopely refuses to respond to my messages then I'm done playing

Missed out so many events and latinum I could've gotten but the famn game is unplayable

[wheat cradle]

This screen dominates my game time right now - every menu, chat, event whatever takes a damned age to load. Having to restart the app frequently, especially if I've had the stupidity to open ac as that immediately slows everything down. BTW, why does the game hang for 50 seconds every time after the first combat??

Stop adding things and FIX what we've got!!

[gaunt solar]

I've been dealing with the app crashing most of the day, usually after sending a message in chat. By this evening, it randomly locks up then crashes. I'm on a Galaxy S21 Ultra. Latest updates of app and OS.

[tidal tartan]

Just fyi, it's not Android12 as such but Samsung's version of it.

[warm hound]

the game crashes so bad i cant do any sort of heavy PVP tonight

happening on both phone and PC app

[unreal pilot]

Combat abilities that affect the shield and hull health of an opponent do not stop when combat ends, if the health is gone it’s gone. Yuki and Vemet strip shields which remain gone, burning damage hurts hull which remains gone. Barot has been well known to either not function at all or not function properly. He needs to function in ALL combat when mining, as stated, both pve AND pvp. This is a potentially important tactical benefit that we’ve been robbed of for the entire history of the game. And please, don’t just change the description as a cop out for poor coding, we want it to work as listed.

[keen surge]

That's not really true. Yuki can persist after combat, but often (and for a while was considered only) is instantly restored after combat ends. Same happens with Tal and Severus, where your defeated opponent will actually remain alive despite having been "killed".
The exception to this is the 1% burn damage, however there are two differences between this and the others:

1. the removed shield and hull are represented by a black portion of the health bar, where as the 1% burn (and regular damage) are represented by a red portion.
2. the 1% burn damage is applying damage to the hull, while the removed shield and hull works more like a debuff reducing the overall available health and once combat ends the debuff is removed (like Leslie in reverse).

[tender panther]

FIX the repeatedly hit Station bug. Game is unplayable

[earnest crest]

Barot's ability with a sticky property would be grossly imbalanced, and is pretty much not an option right from the start. Moreover, recent history with Pike suggests that they'll rewrite the ability description rather than the code if they keep his ability similar to how it works (if at all).

[mild galleon]

check how they ignore this messages all the time, this means they have no clue on where the problem lies

[hallow pier]

I just bought the February Elite Bonus pack but in stead of getting for responses you deleted over 13 Billion from my protected resources bank. What is wrong with that. I want my resources back and don’t tell me I spend them because I didn’t. I am so mad I am ready to quit this game

[earnest crest]

you should contact CS via a method here #👽-how-to-contact-support regarding your missing rss issue. They're the only ones who could help you.

[void trench]

Definitely missing notifications… ever since a recent previous update, I have not gotten certain notifications… Armadas, attacks….

[whole sierra]

Same here and not paying another dime until it’s resolved.

[void latch]

Please. Fix. The crashes.

[bleak furnace]

Really? A ton of players here report the same notification bug that attacks and armadas are not working since the last patch/update and Customer Support continues to tell us everything is fine? 😡 Pease add the reaction facepalm to my message so DEVS become aware of this if you are also affected.

[hoary violet]

twelve99 sucks today

[oak vine]

I fail to see how that's relevant in #👾-bug-reporting ?

[native oyster]

Fed store

[elfin storm]

It's been 2 months and I have got it rectified yet I have a minor stranded appreciate the assistance

[split kayak]

Randome crashes every 10 minutes. Can't upgrade ships, keep getting insufficient resources messages even though I clearly have enough to upgrade...

... what the hell?

[earnest crest]

check the pinned messages for your insufficient resources issue

[steep current]

Ipad 6th gen,: game crashes constantly.

[hallow pier]

@spiral venture hi there, I’m continue to have problems with my intrepid. It seems to be locked in at one power level even when I move it to different dry docks with better (stronger) officers, the power doesn’t go up. When I move it to dry docks with lower rank officers, the power doesn’t go down. Could you please look into this? Did someone on your end lock my power level number perhaps? Thank you!

[torpid pond]

your game is 100% unplayable on samsung android. game crashes as soon as it loads EVERY SINGLE DAMN TIME. It has been this way for over a week. I can't report or screenshot anything to send to you because it is always crashing. Fix this guys!!!

[indigo salmon]

I completed all the battle pass events but didn’t get the final reward saying I was 2K short?

I’ve been trying to recall my battleship from Sol but once the journey counter ends, it still winds up in Sol. Restarting the game didn’t help it any

[tidal tartan]

Contact CS also in the other case. They might be able to check.

[tidal tartan]

Just fyi...no CS involved here, so no one can change here anything in your account. You should always check your ships strength outside of your station.

[spiral venture]

I’m not support mate. Idk what’s causing your issue as of rn. Another player has point out its an issue of using different crew.

[mild jacinth]

I finished the mission Loyalties part 4 and I got a boatload of grade 1 interceptor parts, is that supposed to happen considering I can't use them for anything?

[grave yarrow]

I got 270 of those as well. They've been around for at least a year now.

[spiral venture]

Loyalties chain is starting ops 10 so yes it’s correct payout

[mild jacinth]

What are they for? They can't be used for anything.

[grave yarrow]

This mission is also the only way of obtaining g1 interceptor parts. You cant grind those

[earnest crest]

Nothing, ignore them

[brittle turtle]

My notifications have been messed up since the January patch I think. I still get notified for things like ships done repairing, away team assignments completed and building and research complete. But I’m not getting them for Armada launches or when I’m getting attacked.

[next gust]

@warm gazelle I am reporting that on ticket 7133460, 7140076, 7185434 support has refused to assist with the same issue. I sent the information through to [e-mail] 4 days ago and have not heard anything. Per your TOS I'm exhausting all 'informal dispute resolutions' and the next step is binding arbitration. a waste of time and resources for all parties considering that in game rewards 'have no real world value' so rather than fixing my issue, you'd rather rip off a customer who buys 1-2 packs per month for the past 3 years. What did I ask for? Unlock the elite battle pass that I purchased. There have been 38 emails, on the subject so far. I have no idea why your support treats us so poorly and how the support claims that there couldn't possibly be a 'bug' that created the issue. For the record, the pack was purchased 01/22/2022 at 7:48AM and the ticket about the issue was opened on 1/22/2022 7:52AM. After more than a week, I'm told 'well you continued to play the game and spent resources, so we won't fix it' and close the ticket. This is the true scopely.

[torpid pond]

game still crashes all the time on samsung android. Before someone says clear your cache, i have done that EVERY TIME. Game still crashes EVERY TIME. Fix this scopely

[leaden igloo]

The game does not send notifications anymore in case of attacks or armadas (iOS version)

[somber rune]

Since the start of the last arc, external push notifications are not working when using a device with the latest iOS version. Today I lost all my ressources because I did not receive any attack notification. All players in my alliance on iOS have the same issue. Fix it!!!

[twilit grail]

<@&509691205798592532> what happened to the 3rd day of faction hunt?

[grave yarrow]

#🌌-galaxy-chat message

[twilit grail]

How does that answer my question?

[grave yarrow]

it says in the message. Because the rewards are so great in the alliance event 😂