👾-bug-reporting

[glad mortar]

This is also completely unnecessary. You can see if a player has been banned.

[stuck lily]

interesting...how?

[spiral venture]

It’s part of their ToS.

[obtuse mica]

I am trying to get a resolution to a stuck ship and have submitted a number of help tickets over the last two weeks. Is there a fix for this?

[earnest crest]

Two weeks is excessive, DM me your ticket number.

[obtuse mica]

done

[glad mortar]

At 118, player bases have disappeared after support stepped in.

[spiral venture]

I’ve seen quite a few times CS do take actions against players and generally the server doesn’t know unless that person tells others and they tell everyone.

[glad mortar]

DM 😂

[earnest crest]

Do you also have a stuck ship issue?

[ornate light]

There is something broken with shields. I put 8h shield, my miner was hit and my shield is gone

[south jetty]

do you have a problem, I sent it from here.

??

[glad mortar]

If a 45 disappears overnight, with his base and his ally, then I know it's Scopely.

[earnest crest]

Can you SS the line item in your inbox?

[glad mortar]

Here for all, not privat/direkt 🤣

[spiral venture]

Makes sense. We had a few guys that used to get lots of chat vans and a few access vans but we never knew unless he told his mates and they told everyone

[south jetty]

what's the problem.

the one who makes you laugh so much.

what is funny.

[glad mortar]

A ticket number is private. This gives you more info than I'm entitled to. That's why it's always sent privately.

[south jetty]

i don't see it as special and I didn't mind sending it from here.

[silent wave]

got 5th saving offi crew spit now always when press saving after a few short time a former saved spot is open

this realy sucks. pks fix this bug

[ornate light]

he hit me but my shield is gone

[south jetty]

i don't see it as special and I didn't mind sending it from here. after all, it's enough for me that they solved my problem.

[spiral venture]

Can you show us the battle log report page. That shows who hit who

[thorn cobalt]

Anyone else had problems getting in solo armada down the bottom right corner 40s system....I ran epic.. couldn't get any ships in wouldn't let me join

[spiral venture]

Screenshots?

[thorn cobalt]

The timer says 22s...but I took a few coz underneath the clock is ticking fir me to get in

[spiral venture]

Hmm yeah something isn’t adding up here

Shield timer is going too

[thorn cobalt]

Stuck at 21s sorry

I've had it before not being able to target hostiles ....but never actual armadas

Just wondered if anyone else has had this issue...or an I the lucky one 😜

[rustic marsh]

I have issue with Solo armadas lvl40 unc not respawned quick enough... been now 5 min in system, no uncomon...

2 rares, 2 epic though..

And my Exo's are ticking..

[sharp edge]

I'm unable to log in on android for the last hour, cache cleared and device restarted

[spiral venture]

What % are you stuck on?

[uncut lake]

They can take some time to respawn, try to exist system view and go in again. Sometimes, they are back but don't show if you stay in the system view

[mild orchid]

And again😭 team is disappeared😫

another. last time it was team number 2

[cedar bramble]

not seeing the free gift...

[fading gyro]

only people ops 35 and over are reporting getting the gift in my alliance 🤷‍♂️

[heady gyro]

I fixed mine by typing in Preset 1, Preset 2 etc like it was default. Then only did it actually save them and I could change the name after.

[mild orchid]

thanks. I'll try

[shut urchin]

ops 30 here.. no gift. also seems kinda weird since those higher level people than I didnt seem to see the events and I did... 🤷

[fading gyro]

Just came in right now 👍

[shut urchin]

is that why my game just crashed? 🙂

[hasty onyx]

Are you going to fix the problem with the Orion thing in the field training it's been like a month now and I can't finish it because of it thx

[uncut lake]

It's being work on, but no ETA for now. Cross fingers for next arc

[shut urchin]

correct me if im wrong but a lot of people were already corrected... we are just the unlucky few? lots of people on my server already have field training complete.

[uncut lake]

I think it's more a few lucky have it fixed, and majority is still stuck

[rich oxide]

has any notice this with miner

[uncut lake]

The others pb have been fixed quickly too, but the orion research seems to be a bit tricky

[shut urchin]

p.s. I love me some Johnny Cash!!! 🙂

[uncut lake]

It rythm well with my alliance name. Love that song. And my boots were tired of walking

[shut urchin]

My name is Sue, how do you do, now you are gonna ###!

[wheat nexus]

Is this under review atm? Can't always see bases that are parked up in some eclipse systems

[shut urchin]

ive seen that too... seems to be where you are scrolled on the map... ie. if you move up or down they either become visible or invisible. hadnt decided it was an Eclipse only system thing tho... just hadnt looked anywhere else yet.

[wheat nexus]

Yeah, moves as you do, looks like the backgrounds interfering or smth

[uncut lake]

It's intended. Quite nice spot to look for during incursion

[wheat nexus]

Good spot if you want raiding, I just didn't want to park next to a war targets base 🥲

[little lake]

didn't receive the exocomp factory key, already sent a mail, when should I expect an answer? this month or next?

[shut urchin]

subspace relay key??? i dont remember there being a key for exoxomp

[uncut lake]

You are a new op 25?

Oh exocomp 🤔 wait, searching

[little lake]

no, it said I would recieve it in my gifts section at Ops 16

[little lake]

you are probably OG, now you need one to build it first

[earnest crest]

Exocomp factory keys aren't needed anymore afaik.

Check your building reqs.

[shut urchin]

while we are talking.. subspace relay key

I wasnt around when scopely introduced incursions.. and dont have the requried subspace relay key to build the building. will I be getting that during the store event tomorrow?

[little lake]

If I didn't, I wouldn't be here

[earnest crest]

Post a SS of your build reqs.

[uncut lake]

Subspace relay key was last given in a chest just before incursion, so check if you got it next incursion. I don't think it will be with the mini store tomorrow

[earnest crest]

What ops are you?

[little lake]

16...

[earnest crest]

Ah, it was the higher level one that was removed.

If it's not in your gifts after clearing localization, then contact CS, and see what they say about it.

[little lake]

that's... what I said I did... so, I asked, when do they usually answer? considering they prob don't work on weekends and it's... Scopely, so, 2 weeks? a month?... 2?

[shut urchin]

ps I got "subspace relay upgrade" before incursion was supposed to start in late November but no key

[earnest crest]

People rarely post about your issue, but in general, I wouldn't expect contact before 5 business days.

[little lake]

ah ok thanks

[uncut lake]

Yes, those are usually in the bye chest, or in incursion event. If you dont get to key to build it next incursion, contact CS, but for now only need to wait

[abstract drift]

Webstore on both chrome and safari iOS seems to lock up frequently. It looks like it loads, but can’t interact with the page. Quite annoying. It does work about 1 in 10 times but can’t see why.

[keen surge]

They're asking for a screenshot from the list of reports, it shows an extra detail that they want to see.

Can you send the export?

[gaunt harbor]

How?

Not anymore in my Log 😩

[keen surge]

Oh, well then you can't if it's already scrolled past.

[spiral venture]

It was sent in PM 🖖

[spiral venture]

Mantis research applies incorrectly

[karmic jasper]

This doesn’t make sense to me

[earnest crest]

You get a bulk discount rate if you buy over 1k parts.

[finite oracle]

When will the base turret repairs be fixed

I’m tired of closing out the game and coming back in everytime my base gets cracked

[earnest crest]

It's too close to arcfall to expect a fix before then at the earliest. And even then, they may not be ready so we'll see.

[spark locust]

To reset the plasma storm we are undeploying twice… to do so… which eats up our alliance reserves… each time we undeploy the base

[earnest crest]

What happens if you reboot after deploying it once?

[haughty lagoon]

Oh cmon. Clearly not in battle. And not confined to any one ship or system

[zenith kite]

Getting this every three seconds while chat is loaded

[tranquil umbra]

i left an alliance and joined a new one but on the alliance ranking it shows me still in the old one

[vague zephyr]

For events, that's normal. The font for your name will be white for them instead of purple.

[wet shale]

No i have the same, it's in alliance stats my new alliance from 3 month is LSD, but i continue to see EGF in stats (it's a minor bug for me but else can be confused)

[orchid pumice]

anyone else having an issue when first logging into the game where the UI is larger than it should be? I am playing on an iPad and my extended zoom is on, It fixes itself in if go into one of the other windows like alliance screen or profile screen

[split topaz]

Bonus refinery for 4&5 grade is not showing only for 3 grade. Already restarted the game and cleared localizations cache. Same for Iphone and Desktop app. Anyone any idea?

[spiral venture]

Ops level?

[split topaz]

Ops52

[spiral venture]

Passing it on now.

[split topaz]

Merci!

[dreamy silo]

Looks like they updated some graphics settings 😆

[hollow crown]

2x25k is 130k?

[uncut lake]

No. You pay more to refine more in one day. Use the one the more efficient for you

I only do one chest for those

[spiral venture]

If you want to progress quicker you pay a higher price. Works same way in the G2-5 refinery and other places too

[spiral venture]

Same. I don’t plan on paying 500k per day 😱

[candid fog]

Just trying to look at the armadas that are running.

[wet shale]

Is this bug related to devs ? Is it possible to imagine a place where bugs reprorts where listed ?

[earnest crest]

You can check here, but it's not comprehensive:
https://scopely.helpshift.com/hc/en/19-star-trek-fleet-command/faq/6094-known-issues/

[wet shale]

That's the unbelivelable wrong solutions of trying to solve bugs, what i mean is can you create a space where we can see a bug is reported, and is treated, even it was not solved, just to know

[cedar dagger]

Cannot refine anything as the special refinery starts up? Really? Great job yet again.

[uncut lake]

It's a bit of lag

[winter solstice]

https://tenor.com/view/funny-very-sloth-slow-gif-15401812

[hybrid rain]

EU 156 very slow

[dark sonnet]

Bajoran refinery favors do not appear to affect bonus refinery outputs, which seems wrong since prime refining researches do

[ashen agate]

This is a new error i haven't personally seen before

[whole wind]

yeah.... scopleys server are working as planed.... <@&509691205798592532>

[cedar dragon]

Every reset system crashes

[golden blade]

i try click Refinery but timed out error was short time and inside is empty 💩 (reset not hleping)

[whole wind]

it seems the game reached the end of its life cycle.....

every day the same...

[north cloak]

I see we have broken the game again well done scoply

[hidden condor]

Scopely! For once, just once, can we plz get a Bonus Refinery without the Bonus Lag! 😡🤦‍♂️

[zenith kite]

It's worth the grind to max refine every day, get your faction ships for free-er

[north cloak]

That's what happens when you cram extra tariff in make more money 💸 the greedy has cost them dearly the game is so broken

[woeful veldt]

Sooo much lag, and bonus refine was the worst yet lol

[oblique dagger]

Lag. Again.

[hard venture]

I get incursion event store with no incursion but no cosmic cleanup event store while running cosmic cleanup. Well played Scopely. 🤬

[native oyster]

We have had disappearing lat nodes all day 🙈 it's still vanished upon a local clear & restart of the game.
Server 155

[onyx portal]

i have nothing to spend my epic galaxy tokens from cosmic clean up 👀

[uncut lake]

It was reported

[native oyster]

its every week though

[umbral vale]

So, when should we expect that promised gift and the Cosmic Cleanup event store?

[stuck hemlock]

server trouble refreshing data mine and the game crashed

unbelievable now someone else has the mine thanks for the stable server

[uncut lake]

The gift was rolling out, and cosmic store too. Try to restart your game

[umbral vale]

I'll try that again.

I restarted game and neither is there yet.

Gift showed up after 2nd time and no event store still

[uncut lake]

Look like cosmic store still need some time

[sterile cosmos]

Cosmic cleanup event, but no cosmic clean up event store

[north cloak]

Was just about to put this to same issue on 119

[bright jolt]

81 as well

[uncut lake]

Cosmic clean up store missing have been reported

Try to restart, its on for some players now

[pliant oxide]

This keeps on popping up. I’ve claimed it. Restarted the app. Cleared localization. Still returns.

[native oyster]

I’m level 17 with no exo key

[spiral venture]

Contact CS

[native oyster]

Ok will do. also is every servers leaderboard bugged or just my server?

[spiral venture]

Everyone

[terse nova]

What is going on with the Zoom Scroll bug?

[deft imp]

Hi one our members still hasnt got their account back from the mess up a few days ago, is he going to get help any time soon?

[uncut lake]

What happened, and did he contact support already?

[spiral venture]

Pick 1 channel. No cross posting please

[terse nova]

I'm going to post everywhere. I'm sick to the back teeth of asking about it.

What is going on with the Zoom Scroll Bug.

[spiral venture]

Is that something you wish to test?

I wouldn’t test the limits of moderation

[terse nova]

The bug? I've tested it.

[spiral venture]

You are breaking server rules

[spiral venture]

Well this is your only verbal warning on this. Do not spam. Do not cross post please.

[terse nova]

I am not spamming anything.

[spiral venture]

Same message 5x is breaking server rules for spam and cross posting.

[terse nova]

OK. I only need one answer.

[oblique halo]

@spiral venture any idea why stdc notification tone not working?

[spiral venture]

I’m not sure. Notifications have always been really flakey. I remember I used to have sound on for it but I switched it off when I was getting the sound but no notification

[terse nova]

No answer on the Zoom Scroll Bug??

[oblique halo]

okay, missing stfc tone.. will be glad if hear again.

[spiral venture]

No

[terse nova]

I'm looking for some information on the Zoom Scroll Bug.

[spiral venture]

There isn’t any. Thank you for reporting. Have a nice day

[terse nova]

Does anyone know where I can find some?

Is there any information? I'm told its well documented. Yet it continues to plague the UI.

[deft imp]

Yeah he reported it, he has spent money on his account too, during that laggy period, he restarted his game and was got logged in to a level 1 fresh account

[uncut lake]

He will need to wait for support to restore his account. It can take a few days unfortunately

[high plank]

<@&509690795536941056> @umbral nexus @viscid cloud 4 months plus now on my members glitched refinery and no communication.

[deft imp]

Thats fair, its been a few days for him, I feel bad for the poor guy, his base has been raided too

[uncut lake]

Yeah, it's never great. He had no scopely ID?

[humble sequoia]

This hostile is stuck in the Venom space, Ra'kond. Prevents the Apex spawning here well. Server 24

[earnest crest]

What is a glitched refinery?

[high plank]

He upgraded his vidar during a very glitchy and bug filled day. His vidar is t9, his refinery is stuck at t8. Multiple tickets filed with no resolution.

[humble sequoia]

These two hostiles are stuck in Kronos. Prevents Klingon Transports spawning here well too. Server 24

[earnest crest]

I've forwarded that issue up to a dev before. They're working on it. There was no timetable given.

They should probably contact CS and see if they'd be willing to make the nano exchange for the correct refinery tier.

[high plank]

I’ll suggest, but he’s all but given up at this point.

[earnest crest]

Also, I'd check in end of arc event stores to see if getting Charged Nanos is possible. They're available at T8, but gone at T9. If you were to buy up a ton of these CNs, you could get quite the stockpile.

[deft imp]

No, he was new to the game, and didn't know he had to make one

[uncut lake]

Oh, no luck 🙈 he should do one as soon as he get it back.

[spiral lintel]

Can't scan base?

[spiral venture]

8 Dock bug. Known issue

[spiral lintel]

Is that affecting certain housing hubs? Or just a random bug?

[spiral venture]

No it’s affecting anyone with 8 drydocks

[spiral lintel]

Oh right I see. Well that's majority of whales safe without shielding then lol

1T of rss too. sigh

[unreal portal]

Mantis sting isn't preventing people from warping? I stung a player during TC and he warped out less than 10 seconds later.

[uncut lake]

They can still disco. Visually it show as warping, it's only visual tho.

[unreal portal]

Wow that's trash. Way to make the mantis even less worth the grind.

[mint heart]

Anyone know of an issue where added efficiency to explorer repair has actually made the ship more expensive to repair with no upgrades made to the ship?

[uncut lake]

The ship is in the same dock than usual?

[mint heart]

Yeah.

Its really odd. Was 2.9b this morning. Added 4 levels of explorer repair efficiency and its now 4.2. No other changes. Can't work out what's gone on.

Same crew. No upgrades.

[uncut lake]

That's a big jump, but can't see any logical reason right now if it's the same dock

[cold epoch]

So I see like some others here I didn't get my exocomp factory key when I went to lvl 16. I contacted CS and they just said they were working on it. Any clue how long that is going to take? Then what am I missing out on at this point? I can't do the dailies etc.

[mint heart]

Absolute mystery. I've put a ticket in.

[tranquil umbra]

sorry, i meant my alliance page's alliance ranking page

[vestal talon]

<@&509691205798592532> When is a compensation chest going to be released to compensate all those who lost resources due to being unable to target a base. This is beyond stupid.

@topaz aurora @thick pike Can you explain the CI/CD process you are using to manage code because it seems that there clearly isn't one in place.

[magic horizon]

This isn’t a bug issue. Please pick a more suitable channel next time, say #💬-general-feedback .
That said, how much resources were lost, a ship repair?

[solemn ermine]

Is anyone else's officer presets being deleted? It's happened to be twice now

[earnest crest]

I'd try one of the workarounds pinned to this channel.

[solemn ermine]

Much obliged

[keen totem]

Server 78 (Kamin), has all but slowed down to a crawl, can barely play, anywhere from 10sc to a minute for it to catch up to commands

[pale lily]

Seeing this in both PC and android version

[dreamy silo]

Posted same issue yesterday

[olive gorge]

Whenever you unlock a new preset slot best thing to do is delete them all and readd them from scratch otherwise they keep disappearing

[earnest crest]

It's a long-standing problem with New Calgary system. If you're there, I'd move. Otherwise, where are you stationed?

[mild orchid]

Thanks

[pale lily]

Yes. You are correct. Now I've moved to undisclosed location 😬

[terse nova]

Is there a list of currently reported and acknowledged bugs ?

[elder locust]

Any one else have issues with projectile skins

[ruby mulch]

When is the Turas field training issue for higher level players going to be fixed so we can get the Pike shards?

[earnest crest]

You're missing the unique shards to unlock those two proj refits. You only have the generic purple shards, you need both types.

[spiral venture]

You need to build a turas and carry on the requirements

[ruby mulch]

I am lvl 19. I can't build a turas

[spiral venture]

Then you need to ops up and build it.

[earnest crest]

Here's a published list of known issues and their current status:
https://scopely.helpshift.com/hc/en/19-star-trek-fleet-command/faq/6094-known-issues/
It is not comprehensive, just the ones they want to show to us.

There are some workarounds for issues pinned to this channel, and reported bugs can be found in the chat.

[terse nova]

How come the Zoom Scroll bug is not on this list, yet I am told by 'support' that they are very much aware of the bug and that it is being worked on ?

[spiral venture]

Its not comprehensive

[terse nova]

Ah, so it's useless.

[earnest crest]

The zoom bug has been extensively reported to Scopely. Feel free to make another ticket about it.

[terse nova]

Oh I have made another ticket. I'm tired of making tickets about it.

If it has been extensively reported why is it not on the known issues list ?

[earnest crest]

They only show us what they want to show us.

[terse nova]

And I assume as you are not 'they' then 'they' are not willing to talk about it ?

[earnest crest]

To me, there's nothing to do. They know about it, and it sounds like a technical issue of a device I don't use so my experience on it is very limited.

[terse nova]

I'm not really interested in your experience with the widely reported and known about bug.

I am interested in having someone listen to me when I have a big problem with a service that I pay money to use.

[native oyster]

They have done, they just don’t appear to have a fix 😏 god knows I’ve asked.

[terse nova]

Who have you asked? Where do I ask if not here?

[native oyster]

Fortunately on iOS if you open the control centre and close it again it works normally afterwards.

[terse nova]

I am not on iOS.

[native oyster]

CS, but you’ll get the usual canned response and informed that it’s a known issue.

[terse nova]

Exactly, I am not putting up with the copy and paste seat warmer BS response any longer.

[native oyster]

I think there’s similar for Android, but I don’t know of it. It’s where I had the idea to try.

[terse nova]

Trust me, I know every quick way to 'fix' the issue, and I am sick of doing every single one of them. Funnily enough, one of the 'quick' ways is to open up the helpdesk chat window.....

[native oyster]

Well, respectfully you’ll have to. Kicking a kitten around here will only alienate yourself, making it difficult to report issues in future and engage with the community. It and several other issues are somewhere between mildly inconvenient and “oh FFS” but unfortunately until a fix is released, this is what we’ve got.

Know that as players first and foremost and moderators second, we share your frustration.

[terse nova]

I don't really want to engage with the community. I am happy being an alien. But I want things I pay for to work.

So feed me kittens and I'll lace up my boots.

[native oyster]

Have to restart every time when it gets stuck on this screen

[floral plank]

Any updates on this? It’s been over a month since the Realta issue was fixed but this remains <@&509691205798592532> @umbral nexus @viscid cloud

[native oyster]

Nothing yet.

[worn fern]

Any update on this ? <@&509691205798592532> @viscid cloud @umbral nexus entire alliance not able to do anything with starbase

[native oyster]

Escalated to the CMs but nothing we’ll hear or see past that I’m afraid.

[sacred briar]

Multiple hostile ships stuck on respawn nodes in this level 32 swarm system, server 31. Also please increase hostile spawn time.

[glacial shoal]

i have updated and still haveing one problem in the field training i did the realta upgrades and not updating

[uncut lake]

It's still not fixed unfortunately, we need to wait a bit more

[lethal heron]

Xp bug where your ship doesn't increase level til its docked back at base

[vestal talon]

Inability to raid prevents resources from being acquired is a better way to state it

[quick birch]

It increases level, just the number displayed on the ship manage screen doesn’t update

[lethal heron]

👆👆👆👆👆👆 exactly number updated

[uncut lake]

It's a visual bug while levelling your ship, yes

[buoyant ravine]

Hi mods
My maximum mantis cargo is just over 150k
For some reason my mantis stops taking more venom at 144k
It's always 6k under what the maximum cargo I just upgraded the research

[magic horizon]

That’s not a reason for any compensation.

[uncut lake]

Do you use laan under deck?

[buoyant ravine]

Hi and yes she's T2

[uncut lake]

It's a visual bug. Laan overstate the cargo increase you get with her

Your right cargo will be the 144k.

[vestal talon]

Sure seems like it's intentional then. Prevent players from raiding RSS so their only sources, outside of dailies and events is to purchase from the store.

[buoyant ravine]

I raided someone yesterday

[buoyant ravine]

Lol some bug or another hopefully scopely IT fix it

[high mirage]

Game keeps crashing on iPhone since 2 days ago !!!

[vestal talon]

Players bases that have the 8th dock cause a targeting bug that returns an error code and ultimately prevents you from attacking it.

Scopely is aware of it and it's why they delayed incursions

[meager hatch]

is Scopley ever going to fix the Orion Corvette issue in Field Training?

[uncut lake]

They are working on it yes, but we have no time line

[magic mauve]

Server 109, a Player of my Ally cant move his ship A. Ever try to fly end up at the same Position. He is invisble for others, so we cant let him get destroyed too. Maybe someone can help?

[uncut lake]

He will need to contact support. He should use the "stuck ship" procedure in #👽-how-to-contact-support

He already tried restarting / clearing localisation?

[real cloud]

So is there a reason servers are missing numbers on the ingame server list? Servers 90 & 91 just had names not server numbers when I looked, are they getting merged?

[worn fern]

“Black hole where all insignificant bugs go to be ignored while we milk the Star Trek license untill it runs out and we shut down the game” ok gotcha thanks @viscid cloud and @umbral nexus all stars here ⭐️ 🌟 💫

[glossy garnet]

Not showing as active but is

[valid geyser]

I unlocked my 6th preset from syndicate and now my presets are disappearing, one at a time, multiple times per day. Any known fixes for this?

[worn fern]

It’s a known bug that no one at scopely is working on… @valid geyser

The fix is leave one empty and you’re good. It’s the best fix that scopely can come up with

[valid geyser]

Ha. Love it.

[worn fern]

It’s working as intended #WorkingAsIntendedScopelyStyle

[uncut lake]

Actually you need to force exit the game after saving your preset. If that don't work the first time you might have to do it until you reach top spot. Then it should work correctly till you unlock a new preset in a few month

[valid geyser]

I’ll give it a shot.

[uncut lake]

Teeny bit annoying, but once done you should be good a while 😅

[worn fern]

Unless you have to change a preset

[uncut lake]

I haven't had any difficulty with that once all the preset are finally saved, but it could probably happened

[indigo falcon]

Does anyone have a problem on Pc with the chat, parts of my private messages are disappearing and all that is written is that it was before 9 h?

this from 1 min

[worn fern]

Chats dissapear all the time. It’s working as intended #WorkingAsIntendedScopelyStyle

[quick birch]

That’s happened to me before, restarting and waiting a few minutes brought them back

[indigo falcon]

new windows new game restart game ... time done repere in client clearing localization ...

[slow furnace]

Is there anything we can do about not being able to scan bases

[naive zenith]

Can I actually speak to someone from support here?

[unreal portal]

Hahaha no.

[worn fern]

#supportNotFound #WorkingAsIntendedScopelyStyle

[glacial notch]

Invisible Armadas. Nobody can join your Armada.

The STFC group NW corner of the 33 ARmada have it started buy you can't see it.

Same thing happened to us.

[vestal grotto]

no other ships on the same spot, pc version

[gilded vapor]

Ship in DS parked directly beside the node …

[gusty geode]

Please please please fix base guns not being repairable without reset.
I'm sure you're aware, given how ubiquitous it appears to be.
I cannot stress how much this impacts some of us, for whom active base defense against whales is a central component of playing this game

[tidal tartan]

I suggest to shield until this is fixed as a workaround.

[gusty geode]

I guess there's no other choice, but it takes a huge amount of the fun out of the game, for those with this playstyle 😭
It's like miners blowing up if they get on a node. You could not mine until fixed, but...

[unborn widget]

Any idea when the discovery jump capability will be functioning again?

[tidal tartan]

See pinned message for a solution/workaround.

[terse nova]

I can confirm something went wrong. I have now confirmed it multiple times. Has this been taken directly from the detailed help desk script. "If you have been forced to answer a user's problem and it has persisted into day 9, respond with 'something went wrong'. This in depth reply should put the player at ease."

[fallow oracle]

Game is stuck at 70% and has been for 5 hours now. Help!

[earnest crest]

This is usually a network connection issue, I'd start with rebooting the device and router.

[fallow oracle]

Not network issue as I am on discord and other games and apps load and perform normally

[earnest crest]

If you don't want to start with easy stuff, then go ahead and uninstall/reinstall.

[fallow oracle]

It’s been 5 hours I have restarted my phone several times and still results at 70%. Using same network to communicate right now and am able to do so.

[native oyster]

Doesn’t mean it isn’t having issues; we’ve done this dance dozens of times. You can hope that your ISP pushes an update that restarts your router, or whatever stuck TCP session gets closed or whatever the issue is while waiting hours upon hours, or you can restart your router with a fairly high chance of getting back in afterwards.

[tough jungle]

Lag lag everywhere, shoot one hostile and the rest disappear. Fearsome I am not, something's wrong with your bot. Refresh system, again you see 'em, wait.....not again!

[polar dune]

keep getting the message to collect this reward every 5 minutes. Any help to clear this?

[uncut lake]

You tried restarting / clearing loc already?

[dreamy silo]

The recent server side changes sure make odd problems on client side. Typical lack of quality control.

[polar dune]

have tried restarting on 3 devices, clearing the loc? How do I do that?

[deep zephyr]

It's now been 7 days my ships been stuck in limbo..sent in 4 tickets .. nothing .. what's a man to do ...

[uncut lake]

Go to Profil / settings / general / clear localisation at the bottom

[polar dune]

Thank you just done that but it is still happening

[uncut lake]

Did you used the stuck ship procedure on #👽-how-to-contact-support? 7 days sound a bit much for that kind of issue, but multiplying tickets won't help either

[deep zephyr]

4 times

It says 2-4 hrs should be fixed.. nothing happens ..

[uncut lake]

Ouch. Not sure what could help, the bug is rare and stop by itself usually. I don't know any workaround for it right now

[deep zephyr]

I even Uninstalled the game and reinstalled it .. no dice

[polar dune]

Thanks for trying

[ornate rapids]

why does this say "start building" ?

[unborn bone]

New bug on miners where you lose a lot of capacity when you undock your ship

[native oyster]

Not new, Mantis research incorrectly showing on docked ships.

[sweet sapphire]

Either it’s a glitch or if your ship blows up after you start an armada it still counts, my Enterprise blew up after Defiant support wore off and armada dropped to 4 mil something with only my Auger and Defiant showing as joined, but battlelog shows my Enterprise in the armada even though it was destroyed and back at my station.

[pure sage]

Do we have a glitch in the ISO MINING

I have guys mining and refining however have 0 in the production list.

[spiral venture]

Screenshots please

[pure sage]

Got guys not on the list

[spiral venture]

Leaderboards don’t update. Known issue

[spiral venture]

Their stuff is still going to your alliance it’s just not going on the leaderboard

[pure sage]

Ok thanks... Are they fixing it?

We keep a spreadsheet to see who is contributing to the Alliance.

[spiral venture]

It’s a low priority fix so idk. Some of the other leaderboards have had slight adjustments made but they still all don’t work

[native oyster]

Bad news; it’s probably been incorrect for a month or three 😬🙈

[pure sage]

I know lol

We could see something was going a wrong.

Always something wrong. It was a nice tool for tracking production.

[fervent rune]

FYI - Crashes about 70% of the time when entering bajoran faction store.

[steep summit]

I get these errors when I try and upgrade or tier up my Stella. Occurs both on Wi-Fi and data.

[spiral venture]

Try reinstall the game and restart your router

[steep summit]

Seems to have fixed itself now. But I will try these when it happens next

[wet shale]

Unuable to anyone to join armada, how about lost directives ?

[native oyster]

This was few and far between but its happening more and more now! As you can see no ships are charging warp its just spots in systems coming up with this and sometimes blocking targeting

[native oyster]

I hope this video illustrates it better

[uncut lake]

All my server was erased from leaderboard after the merge. I end up 2250th in power destroyed 💪

[random fox]

When collecting armada directives from my Rogue store, I also received points in the Apex Rogue event, I assume from receiving the armada directives.

[uncut lake]

Yes, it's a known beneficial teeny bug

[native oyster]

We don’t talk about those.

[glad peak]

Dont see the Armada banner anymore to get the join button.
Cleared localization, reloaded 3 times.

[random fox]

Oh, ok, I hadn't seen it before, so I had not known.

[glossy garnet]

Arrows don't mean a thing, not a single 1 of those officers needs working on, this constantly happens since it 1st got launched, not the 1st time I've reported this

[glossy garnet]

I have the same issue

[native oyster]

They’ve got traits that can be upgraded

[glossy garnet]

No

Nothing means nothing

[native oyster]

Show traits screen for Kirk?

[native oyster]

Traits*

[glossy garnet]

It would show on the right surely

Gone and did nothing, see

I can get it to come back

These do and thats just xp

[native oyster]

Now I have systems showing Armadas being done by my alliance and we arent

[worn fern]

All working as intended boys stop complaining. Bugs are being handled. Most of these are not even bugs there is a work around for everything. Clear localization / uninstall reinstall game / reset your internet : up up down down left right left right and so on… Just buy packs and lower your expectations considerably. #WorkingAsIntendedScopelyStyle

[glossy garnet]

Should never have to uninstall and reinstall anything

[vernal sphinx]

Armadas on S34 are a joke today. I understand there will be lag, but most of the circles aren't showing, let alone banners. Making it nearly impossible not to step on other alliances toes, and managing an armada isn't working and most people can't even join. In the below photo EVERY target has an active target on it.

[uncut lake]

Traits are here

[glossy garnet]

Don't worry harmonious got to the bottom.of it

[uncut lake]

Most time it because of there there an arrow. You see nothing inside?

[glossy garnet]

You are right it does display it in traits but can't actually do anything tho, silly feature

As still need traits xp to do it

[glossy garnet]

Ships aren't warping properly, anyone else having ships just stop at random spots

Including when on way to join armadas

[shrewd grotto]

Is there any way I can get rid of that number? I already started the game, read all the messages. No notifications ingame left. 🤔

[uncut lake]

No update to do?

[shrewd grotto]

Nope, already checked that in the App store.

[worn fern]

There’s a work around for that… ignore the notification pretend you can’t see it.

[shrewd grotto]

Okay, will do. Thanks for the answer. 🙏🏻

[worn fern]

I’m really good at this discord stuff. How can I become a mod? Seems like I can effectively solve everyone’s issues here. @viscid cloud @umbral nexus

[spiral venture]

Step 1 is you don’t ask to become a mod

[shut urchin]

that typically happens to a secondary device I have.... play on it rarely.. in android, you can turn off notificatiosn per app, but in general, I like the notifications to come in on that device when they happen as I have notifications off on the other device.

[sour niche]

too many bugs on the server 181, we lose the directives for nothing

[shrewd grotto]

I'm only playing on one device. 😶 I'd like the notifications to come in, too, but they should disappear when I start the app. 🙈

[worn fern]

#WorkingAsIntendedScopelyStyle

[storm agate]

Server 28 - Systems are not updating properly. After you kill a hostile, it is still there. Until you target it again then says invalid ship location. Then it rescans the system to show it updated. Warp is delayed as well. I have deleted cache and reloaded the game with no change. It began not long after system reset.

[worn fern]

Game does that all the time either your connection is slow (unlikely) game is big time lagging (very likely) in any case it’s #WorkingAsIntendedScopelyStyle try to be more patient and forgiving

Also you can vote for me to become a mod here… I can’t ask but maybe others can ask on my behalf

🙏 🙌

[tidal tartan]

@worn fern as people can become mods, they can get banned as well...

[worn fern]

I’m just trying to help here.

[tidal tartan]

"trying"

[native oyster]

It takes me all of five minutes of scrolling back in this thread to read why it’s a likely no 😂

[uncut lake]

After reset, it's probably lag. Dies that still happen?

[onyx ferry]

So have been having an issue lately where my ship will show as destroyed after I use the Cerritos buff on it when its damaged. I can move the ship around but unless I click repair nothing else works. As you can see in the image my A ships is alive and well but shows as destroyed,

[uncut lake]

Yes, it's an after effect of the buff stopping. I call it the dead undead ship

[onyx ferry]

but this happens when I apply the buff

[uncut lake]

You were already damaged when you buffed it? Could do the same thing

Or maybe that cause the pb more often 🤔

[worn fern]

It wasn’t a genuine ask so no stress. My point is everything is a known bug and nothing is beeing done to fix any of it. The answer to 99.9 % of the issues here is “ya it’s a known bug, here is a work around or they are working on it”

[native oyster]

It wasn’t a genuine retort either 🤪 you’re not the only one that can do funnies.

[pulsar citrus]

ARMADA BUG LAG

[native oyster]

Your caps lock appears broken 🙂

[worn fern]

It’s a known bug 😂 they are working on it

[abstract drift]

anyone else having issues with the webstore locking up on iOS chrome and safari?

[ebon pewter]

Today daily event not getting credit for officer shards and in Apex outlaw not getting credit for Borg Hostiles

[uncut lake]

Officer event is XP, not shards, and tonight apex event is eclipse armada

[ebon pewter]

"earn officer shards: is what it says

Apex hunter is hostels

[spiral venture]

It’s not hostiles

[ebon pewter]

JUST READING MY SCREEN

[spiral venture]

It’s eclipse armadas

[spiral venture]

Reduce your caps

[ebon pewter]

Not what it says

[spiral venture]

Post a screenshot then

[native oyster]

I got Officer shard event in fairness

[abstract drift]

Isn’t it a different event if you don’t own a Stella?

[spiral venture]

Yes but it’s still not Borg probes

[uncut lake]

Either I have weirdly another event, or I had too much wine lol

[ebon pewter]

I am working on a screen shot off my ipad

[spiral venture]

It’s Monday. Why wine?

[uncut lake]

because its Monday 😅

[regal rock]

perhaps you arent getting points for hostiles because that event has ended? its there but its not

[ebon pewter]

its APEX hunter and I compleated with augment. it would not give me credit for the borg

[spiral venture]

You shouldn’t be getting credit for Borg. It’s eclipse and augment and bounty hunters only

[regal rock]

the B is for bounty hunter in augment space, not borg

[ebon pewter]

well that explains that. thanks - any idea on the officer shards?

[sand trail]

Server 31 - Kronos missing regular traders. 4 months.

[forest flame]

Game just let me set an armada on a target that was about to be destroyed. It showed as untargetted, no warning pop up. Then another fleet destroyed it.
Armada doesnt exist anymore yet the countdown continues against no target. And I cant set another armada?!?

[charred horizon]

I just started an uncommon lvl 33 armada but it said 35 rare in chat

[charred cloud]

That part of the game wasn’t broken yet so scopely fixed for you. Now it’s broke so you can report it. Estimated resolve date……… sometimes when your grandchildren are grandparents

[hexed meadow]

wait for the next bugfix pack, only $99.99

[worn fern]

What’s the scopely motto? If it ain’t broke… broke it

[shut urchin]

this seems to be a common occurance today... from reports of players in my alliance some havent gotten the box that says "someone else already started an armada, are you sure you want to spend the directives?" prompt..

[worn fern]

Happens all the time when there is lag. Send the screen capture and open a ticket with scopely. They usually give back the directives a couple weeks later.

[shut urchin]

p.s. I'd argue that they should actually have the game automatically give back the directives if there's nothing to attack, but that's just me. 🙂

[icy furnace]

So my franklin is stuck in the middle of the sun in the system Obilent and is not moving if i try setting a course and when i press recall it goes to my station stops there and re appears at the sun again

[uncut lake]

Try to restart your game, or clear your localisation to start. If it's not enough might need to contact support

[icy furnace]

i restarted it over 20 times

[terse nova]

New features coming in the update. I just want to start reporting now and try to get ahead of the bugs.

[uncut lake]

Then you will probably need support #👽-how-to-contact-support. Tho if you only restart, i would try to clear localisation first just in case

[icy furnace]

but how to contact suppport

[uncut lake]

You can contact them in game or using email. The details are in the link I send you just before

[terse nova]

Send them a stamped addressed envelope with a written description of your problem, it's quicker.

[worn fern]

Through the game - settings - legal &. Help - help /faq - open a ticket

Ya totally if you saved up directives for the event you’re kinda ducked cause they will only credit you way later. Don’t take no for an answer if they tell you #WorkingAsIntendedScopeleyStyle

[ebon pewter]

Thanks

[grave edge]

Hey all, I have a question. I don't see a ticket system. Help/FAQ sends me to a support page to read articles. I clicked on the chat box for the bot and am waiting "up to 72 hours" for someone to help me. Is there an email/ticket I can just submit with screenshots and what not?

[merry peak]

The game keeps crashing on android when changing ship, crews.. with crews I get an default error 2 message and the game restarts bu crashes again so has to be closed and restarted. Happens daily so quite annoying. It make crew changes is a pvp Mele awkward.

[uncut lake]

You can use an email. Check #👽-how-to-contact-support. But the answer time won't be better, you should wait on your game ticket as you already start it

[quick birch]

Stuck scout in Beta Penthe on server 71. Scout hunting is hard enough already

[hexed meadow]

pony express

[zinc cipher]

Is the field training event for the “complete Orion corvette “ going to get fixed anytime soon.

[shut urchin]

if the last 1.5 months are any clue..... no... but solutions to problems come up when you least expect them... (however, since they are currently mired in fixing the ASB bugs before incursoins start, my guess is still NO)

[coarse ice]

How long are the gold shields for tomorrow's maintenance?

[quick birch]

I think about 12 hours

[warm hound]

i notice my ships and hostiles arent working correctly with their timings and placemnt on map.........

[terse cloud]

I can't log in, stops at 76%.

[worn fern]

No one said it’s fast. Practice your patience. Someone will get back to you when they feel like it or not probably most of the time

[warm hound]

how is that gonna help with patience lol

[worn fern]

Say it with me #WorkingAsIntendedScopelyStyle

[keen surge]

Then they would be unable to run events for spending Armada directives.
A better solution would be to just move the check to server side.

[shut urchin]

a decent programmer could actually code it so that if you got points for spending directives, that they take those points away... but that is certainly a coding problem they would need to handle in my solution. that is to say... anything is possible with a decent program.

[worn fern]

Where are these decent programmers you speak of…. Scopely: “sir are you a decent programmer? No? Well ok then you are hired… “

[keen surge]

Sure, if you also want to consider the impact of milestone rewards though.. so you'd also need to add in a system to claw back rewards, or change the event payouts to only happen X period of time after an event has finished to stop players earning and then spending rewards that they would lose..
Or.. just put the check server side 🤷‍♂️

[shut urchin]

anything is possible... and anything is better than how it is currently implemented. 🙂

[cosmic cradle]

there seems to be a bug with exocomp protected cargo effects.
if they expire while the ship is mining their protected cargo will continue to show its boosted amount until it is returned to station, but if the ship is destroyed it will still lose any cargo above its non-boosted protected cargo.

[plush jolt]

So, there is an issue with cloaking. When you cloak and go to attack someone, if they jump on a node or are on a node, your targeting locks onto the node. If they leave the node, your targeting does not change, and as soon as your ship lands on the node, your cloak is gone and the timer is reset.
Despite never having attacked anyone.
This leads to a significant waste of tetryons, and time.

[acoustic plume]

Hi Everyone!
Can anyone tell me if it's a known bug that Lower Deck Officers abilities don't work? Battle Logs certainly don't show their activity, but I don't even notice them working in battles. Furthermore, although the cargo space capacity is displayed, it does not actually fill the ship with the displayed amount of cargo.
Should I write a ticket to Support?

[plush jolt]

La'an has a visual error. She displays more than she is supposed to, but you get the correct amount.

Yes, Lower Deck abilities do work in battle, despite not showing in the log. Badgey, Rutherford, Tendi, and Mariner all display in the ship stats right away when putting them on the ship.

[tidal tartan]

They don't have combat abilities. So don't they don't show in the battle log.

[plush jolt]

Mariner increases damage. Boimler increases mitigation.

Those are both examples of combat abilities.

[tidal tartan]

Those are stat boosts.

[plush jolt]

Yes, but they are still abilities that change how your ship works in combat.

[tidal tartan]

Works as designed I'd say as you uncloak when jumping on a node.

[plush jolt]

Hence why I can understand that person's confusion.

[plush jolt]

That isn't the issue, clearly you don't understand. The issue is that the targeting locks to a node, not the ship.

I am never attacking a node. I am attacking a ship.

[tidal tartan]

I understand your issue. Did you check if you really attacked the players ship or if you hit the mine button?!

[plush jolt]

Seriously? I pressed attack while they were in open space. They ju,mped on a node and my targeting swapped to the node. When they got off the node, the targeting didn't change. You do not understand, at all.

[tidal tartan]

Abilities do work. But all lower deck abilities are overstated. You don't see them in the battle log as they are stat boosts and not combat abilities.

[tidal tartan]

Calm down. Just trying to narrow it down. In that case I'd suggest putting in a ticket and see what CS says.

[acoustic plume]

Okay, I understand. Thanks

[olive gorge]

I've been triple faction locked for years now, and today while mining Crystal I was destory by a normal NPC while mining in Klingon space.
To be clear this was not a hunter that spawned by accident but a regular NPC.....

[tidal tartan]

Can you show the battle log overview.

[tidal tartan]

@olive gorge sorry, I meant the overview from the inbox perspective.

[spiral venture]

Show the battle view from the inbox. That hostile doesn’t target anyone. You hit it.

[glossy dust]

Just wonder, release notes doesnt mention anything about bug preventing scanning and attacking 8 dock bases... Does it means those players are still in "god mode"?

[spiral venture]

I’m going to say based on the last 2 months let’s wait till the game loads up since there was some secret fixes and improvements that didn’t make it to the patch notes.

[shut urchin]

While it's possible it didnt make it to the patch notes, I'd argue that the ASB bugs were big enough to NEED to be in the patch notes, and likely arent there if they weren't mentioned... but maybe we will be pleasantly surprised. 🙂

[spiral venture]

I’m hoping for a pleasant surprise.

[glossy dust]

Hope seems to be futile 🖖

[cobalt stream]

I bet we ll have more new bug s again

[shut urchin]

thats what new features are... bugs waiting to be realized.

[magic shuttle]

Login failed on all devices😡

[keen pumice]

Me too

[quiet thorn]

Same

[silk grove]

Apple App Store fails to update and can’t log into the game

[magic shuttle]

scopely only incompetent😡😡😡

[random goblet]

Shortest arc ever!

[quasi shell]

"Unable to log in" on 'Social Authentication'

[native oyster]

Well done scopley, nailed it again

[solid gyro]

I see absolutely nothing was done about stability. Within 30 seconds of opening the app it crashes. Thank you for a job not done.

[pearl anchor]

Same on iOS

[little yoke]

Started on the 2nd try here.

[pearl anchor]

The bugs are really getting old

[native oyster]

I'll have another monthly reward chest thanks

[random creek]

After numerous attempts and a reinstall.

[opal ocean]

Major lag once entering in game

[quiet thorn]

So laggy I can’t even collect anything from the refinery tab.

[rose brook]

28,8k charged nanos for 100 borg directives serious? or is it a fail and should be something different?

[molten moon]

Unable to build fleet command.

[rose rivet]

Same

[twilit grail]

Oh thank you kind Scopley developers. It’s so amazing.. you all given us a green progress bar now .. must of taken a dozen geniuses to make that happen, but you all couldn’t fix the infinite number of bugs the game continues to have.

[cloud dune]

Game crashes at 67% on android... cant even login

[tidal tartan]

Maybeeeee you need to read the patch notes and wait until event reset. It's just a maybe...

[molten moon]

Most likely it’s a glitch

[tidal tartan]

Most likely it's a new building coming with this arc starting at event reset.

[molten moon]

It’s got a green plus sign

[fervent rune]

It’s crashed 8 times in the last 10 minutes. Unplayable. I’ve been playing video games since asteroids in junior high in 1979. I’ve played thousands of games since then. Never have I experienced a video game out in production that crashes even close to this much.

[tidal tartan]

Like every new building which came with a new arc starting at event reset. Did you read the patch notes?

[molten moon]

I’m new I didn’t understand half of the things said

[fervent rune]

RTFM

[floral shadow]

What manual?

[fervent rune]

Is google broken too, or just the game?

[floral shadow]

No, just you 👍😉😄

[fervent rune]

Don’t blame me if you can’t find out info. It’s all out there.

[floral shadow]

Not like Scopely would ever pay someone to write a manual, user guide or fix bugs now is it?

[balmy bison]

They've broken the helps page again. You can't see how many helps you've been given

[fervent rune]

And yet a user guide exists. I’ll help you with the first chapter. https://scopely.helpshift.com/hc/en/19-star-trek-fleet-command/faq/2943-how-do-i-play/?p=web

[mild saddle]

Sooo, about Field Training. I've upgraded Instructor Spock, the Officer who's supposedly needed for the task in the "Station" track, to Level 10. The objective did not complete for me, last year I've been told there's a fix incoming. Is there any update on that issue?

[cerulean badger]

So nice to see we can no longer tell how many helps we have received for Ship Repairs. AGAIN!

[pallid pelican]

When will the update hit the galaxy store?

[crimson breach]

anyone else having wrong tier on their borg refinery?

[pulsar depot]

Wow. I was really hoping the alliance inventory would be fixed with the new maintenance update so new alliance members would on it and old ones would be gone. Good job scopely 👍

[forest flame]

I just exchanged 500,000 inert nanoprobes for Charged Nanoprobes and and didnt get any.

[summer knoll]

any idea how long I should give the email support before trying again its been 1 week so far and I've not even had an auto response/or a mail confirming them getting it.
Was hoping that after todays update it would have been fixed but my issue is still happening.
Field Training - ships - cannot claim anything after the first reward even though I have completed all the tasks (not even got as far as the one everybody else seems to get stuck on)
https://www.youtube.com/watch?v=8bE9-F8Kh6o <- showing the actual issue.
I ve tried
uninstalling/re-installing the pc client
cleaning localisation
installing the android version and then logging into my account
just stuck it just refreshes the first reward over and over again and wont let me progress to claim the other rewards.

[oak notch]

PC App keeps crashing

[earnest crest]

A few, you should contact CS and see what they can do about it for you.

[earnest crest]

I'd clear localization and check the CNs from your inventory screen. If there's still no movement there, then it's ticket time.

[earnest crest]

What email address are you using?

[summer knoll]

my pc client was connected to my hotmail account, but the email I used to contact support was a gmail one I set up to create a gmail account to use the adroid as I needed a clean set up for it, but in my email to support I provided my hotmail email and my user id and stuff

[earnest crest]

I meant, who did you send the email to?

[summer knoll]

E-mail:
Be sure to include your PlayerID!
[e-mail]

the one in the contacting support

[earnest crest]

Did you check the spam/junk folders of your accounts?

[summer knoll]

yip

[small sigil]

why pc client dowload lots of data ,. every time it turns on ???, once ok ,. but check few times , and every time same .. big traffic.. (this not help to lag😆 ) .. @toxic hornet

[elfin light]

@umbral nexus what about field training stuck at Orion corvette? It doesn’t say anything in the release notes

[nova skiff]

When is this getting fixed? I am level 32 and can't get passed this

[summer yoke]

@umbral nexus the mission for the Command Center is not live or available yet on S70

[spiral venture]

It’s not live for anyone

[summer yoke]

Okay I appreciate the info

[sinful marsh]

What about this?

[pale gorge]

Thanks for the new additions, can we get rid of the new lagging though, it was already bad yesterday but now its everywhere, game, chat, event windows, armadas not showing circles, etc etc 🙈

[uncut lake]

No news about it, we will need to wait a bit more

[worn fern]

Can we get an update on this @viscid cloud @umbral nexus last time <@&509691205798592532> told me in this room that ticket 8699966 is with cm’s. Server 41 top alliance unable to build anything in starbase. Starbase is broken nobody can accept a completed build. Muzi / polar bear cavalary /stryde and beef already quit the game over this all of them lv 50+ players. We still draining beef’s base. Frustrations are at 150% right now. We were hoping for a fix with this update , but I guess not. @viscid cloud @umbral nexus pls update.

[sinful marsh]

I'm sure most players would be willing to skip another monthly Arc (which will once again make the game more difficult and time consuming) and instead get all the bugs fixed, some of which are over two years old

[native oyster]

@sinful marsh wholeheartedly agree..

[sturdy zenith]

I can see the frequent game crashes on iPadOS have not been addressed either...

[buoyant whale]

I think maybe they should double check some coding for chest costs

[proper frost]

I hope I'm not alone with the problem.
no matter with which ship, whenever I have SNW La'an on the lower deck (to have more trunk) ... I don't get the trunk FULLY filled! I can keep shooting probes etc. and no more loot comes in! Example: Vida'ar 548tsd trunk (undocked) and 536tsd is the end. No "full hold" symbol!

[spiral venture]

Laan’s ability is overstated. The correct cargo still fills up

[proper frost]

and thats correct that i dont get the "fully loaded" Symbol as soon as La'an is fitted on the lower deck ?

[spiral venture]

Well since the game thinks your cargo is not full even though it is. Yes it’s correct.

[proper frost]

😔

[cloud dune]

3h's and the game still crashes when it hits 76%...

any update on this issue or is it going to be a boring month?

[native oyster]

Assume update has been installed?

[cloud dune]

ofc

[glad peak]

Please check some milestones in the BPs 🙂

Milestone 6,10 and 12 🙂

[spiral venture]

👍🏻

[elder pecan]

Is it only me, or is this Event off by 3 orders of magnitude?

The challenge is >100k points, but you can only get 350 total?

[pale lily]

@spiral venture The menu to repair defence platforms after station defeat is gone. Can't repair it.

Android app and is updated

[spiral venture]

Restart your game. It’s a bug from last month

[pale lily]

Really? Didn't notice. I get whacked all the time. Got the menu to repair after restart

[worn fern]

Something got dwarfed in game. Ships are weaker across the board. Not sure if it’s officer related or ship related. Check your ship strengths and hostiles killed per run. Something is off

[buoyant whale]

Server event

[spiral venture]

Are you updated to the latest version?

[native oyster]

Read the patch notes 🙂

[glad peak]

As I wanted to write a confidant „yes of course 😀“ because I did an update already and discovered the new systems….boom….I see another updated in the store 😂😂
On it 🖖😂

Will check the milestones than again 😀

[sweet stratus]

When’s the Field Training going to be fixed? Pretty much everyone’s stuck on the Orion prints issue.

[glad peak]

@spiral venture fixed it, thx 😄🖖

[naive thorn]

.... I'm waiting for an event called "Hugh Are You?"

[uncut lake]

We have no ETA on it for the moment

[kindred relic]

finished the mission with 150 admiral kirk shards, but now it shows I have 149?

[glacial verge]

Possible Bug : Bajoran 4 star refinery bonus/research does not work on the 4 star Bonus Refinery . The ability/research worked on the normal daily refinery pulls only.

[spark raptor]

How can I cancel the screen?

[quick birch]

You have to exit rewards then choose one

[spark raptor]

That‘s the problem. I want to look up the research passes of both to choose which on suits my style of playing

[tidal tartan]

Close the app.

[bitter tendon]

I'm missing 1 BP

[spark raptor]

@tidal tartan doesn‘t help. It restart‘s with the conversattion of spock and kirk

[tidal tartan]

Then check #⭐-official-announcements and choose wisely. 😉

[spark raptor]

I did. There is only a rough overview no details about the aktuall buffs

[outer pulsar]

finished the mission chain, picked Spock... got 148 shards. Anyone figure out how to get the missing shards?

[fossil harness]

I'm missing shards as well. I chose Kirk and when I completed the mission I only received 145 shards.

[unique thicket]

@umbral nexus mentioned in #🌌-galaxy-chat that this is being investigated

[olive gorge]

We're some adjustments to ship power? My Valdore went from 11.9m in Dock with PMC to 10.8 with the same crew. Nothing else has changed since the update

[wheat nexus]

Yeah sure why not

[native oyster]

@umbral nexus @bek is there a certain level for the command center refinery? Not showing up for me even though I've built the new station

[mortal veldt]

@spiral venture
Server 133
Ship Power down..
Checked everything..
Korinar was 20.9 Million at Base..
Down to 20.4 Million.

Looks like Our territory buff doesnt work at Corva Alpha

This one..See ss

[jaunty garden]

I tried to close the game and it picked spock for my mission commander....wtf

[thick bloom]

I know its only visual, but this brightened my day:

[solar pier]

is selecting spock as fleet commander works for you guys ? i press recruit spock ... and it send me to ... recruits tabs instead

[orchid oyster]

I didn’t get the command center refinery, I checked and there is no update

[hard venture]

Help panel broken. Unable to send help to this request for clear for a few hours. No tab to see helps received.

[native oyster]

Since server merger the players ranking of 'power destroyed' does not show the actual value, so I am ranked much lower.

[jaunty garden]

Game picked Spock for me (and one other my alliance had the same issue). Will support fix this?

[spiral venture]

Do the mission.

[spiral venture]

Contact CS, see what they say

[solar pier]

i did mission

[spiral venture]

You can only get 1 from the mission. Kirk or Spock

[jaunty garden]

Fingers crossed and I did contact CS. I hope its better than past CS experiences

[warped trench]

i dont think FC kirks impulse speed boost is working or it atleast doesn't show up in details when you look at your ships

should be + 8 impulse speed at the rank i have but my ships impulse speed didn't change

[silent wave]

in event many got same amount of points but not all are place 1 seems to be a big bug. cause if u have reached same points u shoukd ve same place and earn same reward

[graceful pivot]

I’ve done the new mission. It said I pulled 150kirk shards. But it’s given me 148

[cyan wigeon]

I do not have the new refinery and I don’t have a game update either.

[spiral venture]

Missing shards is being investigated

[spiral venture]

Search STFC on your App Store and do a manual update

[graceful pivot]

Maybe Rishi Sunak can help with the maths?

[brave moss]

Seriously, I really can't understand how this RIDICULOUS BUG hasn't been fixed yet
Follow the Tip there for the DEVS
"update field_training_table ft
set flag_complete = 1
where ft.id_milestones = = orion_corvette_node_research_id
and exists (select 1 from combat_research cr where cr.id_research = unlock_orion_corvete_id and flag_unlock = 1)
"
be happy and fix it there, right?

[spiral venture]

Reduce your caps please

[waxen hearth]

Fix the bugs

[brave moss]

the CAPS is only due to SQL syntax,

[waxen hearth]

Then people will not shout

[light bison]

I'm missing 5

[solar pier]

it works now ... it is just poor UX design ... thanks @spiral venture

[sudden ridge]

Got my quantum key from the missions yet not in my inventory. Can’t upgrade the commander abilities

[flint ore]

Looks like a mistake on the third chest

[spiral venture]

Ops level?

[rustic island]

I am unable to unlock Spock. Only have 145 of 150 shards.

[meager musk]

I have 149 🤬🤬

[spiral venture]

Can you PM me your playerID please🖖

[violet bear]

Help tab broken, missing view on help’s received

[rich lynx]

I was grinding jem Hadar hostiles and when my ship died, I never received the cargo. Waited about 2 hours and it still hasn't come in. Had to do a whole new run to get the loot for the bajoran hostile turnin

I can see in my combat logs that I had 24k cargo and lost none

[ebon cobalt]

Everything I try to do in game for the last almost two hours generates a ‘Request timed out error’. iOS. Yes I updated the game this morning, was even able to play for a bit after update and before it broke. I’ve tried closing the game, waiting a while and reopening. I checked the internet on my phone and am not having issues with any other app that uses the internet.

[upbeat ermine]

Got 149/150 Admiral Kirk prints...

[peak salmon]

149 Spock here

[flint ore]

Ops 54. No cooldown on it, so would think scaling would be linear

[spiral venture]

Thanks passing on now

[fast halo]

I think someone made a mistake on the resource

[formal spoke]

@spiral venture same issue 149 shards of 150

[rose brook]

nice .... any solution yet ?

i even only got 148 shards 😦

[tough hull]

Only 2 ☹️

[glad mortar]

YES ! I can't build it. How is it supposed to go on?

[spiral venture]

Update your game

[unreal thicket]

149 shard club reporting in

[rich flare]

149 here. Can they not get anything right first time.

[glad mortar]

Update ? No Update !

[spiral venture]

Search up STFC and update it.

[urban bough]

I think there is a LOT of us...

[spice terrace]

Completed mission, chose spock, got shorted 5 shards. 145/150

[proper matrix]

Can’t open command center

[severe badger]

Have the same issue with Kirk, completed the mission but 1 shard short

[spice terrace]

Only think I can think of is I build command center, did a refinery pull and then upgraded it to tier 2 before I completed the mission, why that would make a difference I don't know but hey,

[proper matrix]

I’m only on tier 1 and it won’t open

[keen peak]

close your game and launcher so it could update

[proper matrix]

Have done that twice

[keen peak]

open the mission that would be found on the free gift tab

[proper matrix]

Ok

It says I need 16 communicated

[keen peak]

go to refinery bottom tab, claim

[shut urchin]

max zoom issue seems much worse in new update... had to restart 4 times on 2 different devices in the last 2 hours

[proper matrix]

Latinum is the bottom refinery tab

[shut urchin]

then you likely need a game update.. . check in app store

[keen peak]

then it's not updated. close your game and even the launcher, then open launcher to let it update

[proper matrix]

Ok

[keen peak]

bottom refinery tab should be "Command Center"

[shut urchin]

the game updated itself for me, when I launched the old app, but for one player in my alliance, it didnt even after multiple restarts, which is why I say check app store.

[rain geode]

Any official word on the shorted shards? I'm at 149/150, thats just cruel 😛

[sweet geyser]

Like for many others, the Kirk unlock failed for me, I got only 148 shards. Really bizarre bug.

[rain geode]

Submitted support ticket, but not expecting any fast miracles there

[shut urchin]

gonna sound strange... is there any rhyme or reason to the 148 149 or 2.. i.e. are all the 148s on PC, and all the 149s on IOS (or something similar)

[scarlet mason]

In the FC Champions IMS is it actually possible to get 150K points..? I managed a full unlock of Kirk (luckily looking at the posts above) and haven’t even got close to the first reward tier (full unlock only rewards 15000 points, so with 3 FCs only how on earth can anyone get 150K..?)

[keen peak]

Maybe it's connected to the mission that can be claimed in free gifts?

[rain geode]

IMS is all of server right?

[sweet geyser]

@umbral nexus Could you please ask the team to send a gift chest to everybody with 2-3 shards of each fleet commander? The unlock bugged for a lot of people (see above), that would be an easy quick fix.

[proper matrix]

Still no command refinery

[fossil jungle]

147/150

[keen peak]

have you claimed the mission on the free gifts?

[rain geode]

IMS is all of server, wait for your peers to catch up 🙂

[proper matrix]

Yes

[keen peak]

hmm, somewhere between there

[radiant trellis]

Since some people have only 2…give a full 150 shards of all 3 fc. 😉

I’m only at 149 myself….

[silent wave]

pls fix the xslb asap several people same score but differnt places this cant be

[keen peak]

what was the opening image that you saw?

[shut urchin]

good question.. would tell u what app update he had!!!

[keen peak]

was that the space station or a borg?

[proper matrix]

I have done the mission up to the point that I need to collect the 16 communicators

[keen peak]

Yes, I did encounter that too earlier

It fixed it self once I updated the game

[shut urchin]

when the game opened, what was the initial splash screen? was it the DS9 space station or Locutus (picard) of borg?

[spiral venture]

Open your refinery

[proper matrix]

I don’t remember

[scarlet mason]

Cheers… not done IMS before so that explains it all..!! 🖖🏻

[proper matrix]

I opened the refinery

[keen peak]

then?

[spiral venture]

Scroll down to the bottom below mantua

[keen peak]

still nothing?

[shut urchin]

after refinery, is command center at bottom? (need to scroll)

[proper matrix]

No

[keen peak]

try exiting and entering the game again and watch for the opening them

[spiral venture]

Then you need to go to the App Store and update your game

[keen peak]

if that's still the old space staion, it's not updated

[proper matrix]

Old space station?

[shut urchin]

the DS9 splash screen with Obrien SIsko, and Kira

[spiral venture]

In short. Update your game

[keen peak]

yeah that one

[uncut lake]

Di you see a green bar when you try to open the game? If not go update it

[proper matrix]

I have 3 times

[keen peak]

but what's the image shown when you're entering the game?

[proper matrix]

Let me do it again

[shut urchin]

this is the new one...

[proper matrix]

That’s not what I’m getting

[spiral venture]

Then you need to update your game

[radiant trellis]

Is there any eta as to when we get missing fc shard(s)? Do we need to explicitly be putting in more tickets for that?

[keen peak]

yep, if it didn't automatically, app store it is

[ripe rock]

Won’t let me update in the iOS App Store. Any update on that issue?

[keen peak]

That I don't know. No issues on PC

[ripe rock]

I had tried nearly 10 times. Keep closing and reopening app and App Store.

[spiral venture]

Search up the game in search bar then the update button pops up instead of open

[violet bear]

Funny looking D3

[ripe rock]

Nevermind, it knew I posted here. I tried again on lark once I saw nobody element had posted about it. It finally let me update. Don’t know what changed though.

[proper matrix]

No update in iPhone App Store

[shut urchin]

sounds like the store isnt fully updated (ios app store or google play store)...

[keen peak]

I hope you guys find a way, gotta call it a day, almost 3 here 🙂 🖖

[spiral venture]

Please write a ticket to CS they will fix it

[glossy fable]

Sad to see no IOS stability has been addressed. I've already had 6 crashes this morning.

[radiant trellis]

I have added a note to an ongoing case ticket…. If I don’t have a ticket waiting for response at all times, it’s because one was just closed, probably without addressing all the listed issues.

[shut urchin]

p.s. Were we pleasantly surprised with ASB fixes??? or is it too early to know... I personally havent seen anything on it, but I dont actually do much with the ASB

[rain geode]

Anyone have any experiences with support on this issue, they quick on sorting the missing shards or?

[spiral venture]

That doesn’t work. It’s better to write a new ticket. Try another method in #👽-how-to-contact-support

[native oyster]

Don't hold your breath

[rain geode]

I am turning a little blue 🤣

[spiral venture]

Depends. If there is events that desperately need the FC Officer then yes they will be quick about it

[spiral venture]

That’s a pretty nice increase 👀

[uncut lake]

Something wrong with the timer

No. Just not same size node.

[shut urchin]

hopefully level 1 just sucks... and higher levels get better.

[proper matrix]

Looks like apple store update is not there. Must have been done while sec was in maintenance

[uncut lake]

There layers of mining research speed + officer hability. No % will increase mining speed very much at that point. It will be an increase tho.

[buoyant berry]

anyone else having this problem?

[shut urchin]

my guess is that you already have the mission.. restart app and look at missions to see if legends of the cosmos is there or not? that confirm button typically happens after they grant you the item

[buoyant berry]

tried restarting

[uncut lake]

You need to reduce your number of mission, you hit the max

[shut urchin]

sorry

[buoyant berry]

only have 4 missions besides the ones archived

[plucky junco]

Is anybody else noticing a drop in power? All my ships had a decrease. Ent was 3.728m in dock earlier, and now it’s 3.695m in dock

[minor cobalt]

Seem to have only got 147 shards not 150 required to unlock Spock

[shut urchin]

of missions includes archived ones

[uncut lake]

The ones archived count in the limit. How many there?

[shut urchin]

contact CS 😦

[buoyant berry]

sorry this is for someone else but they have 70 missions round about

[spiral venture]

You have too many mission active. Complete some

[thin gale]

148/150 after all 5 missions completed.
Nice going scopley

[spiral venture]

Contact CS

[alpine niche]

So i need 150 fleet commander shards, mission is suppose to give x150, but it rewards me x0, then later gives me only x148. I know that somehow works with scopely math, but not really for the players.

[shut urchin]

Contact CS 😦

[thin gale]

Have done amd guess will have to wait a few days for them to respond.
And probably say oh its a known issue being investigated

[winter sage]

@umbral nexus well I’m left 1 shard short of the free Command Officer…Scoplied again

[spiral venture]

They know to give more shards to people

[spiral venture]

Contact CS

[winter sage]

Ticket already submitted

[dusty ocean]

the here 😒😒😒

[spiral venture]

Contact CS

[left plume]

Did something break Alliance Help Requests? Normally that shows the number of responses to my own help requests and any from the rest of the alliance. Seems that is no longer the case?

[shut urchin]

there are usually 2 tabs there... my help requests and ... the alliances... IIRC mine looks like yours now... I'd guess they are phasing this out, but have no knowledge of that other than their desire to get everyone pressing the alliance help button on main screen.

they got rid of "my help requests" as it still shows other people's helps (when there are some)...

[proper matrix]

Any idea as to when the iso update will be available in the apple App Store?

[shut urchin]

they got rid of "my help requests" as it still shows other people's helps (when there are some)...

[thin gale]

I cannot understand why a company rhat makes as much as scopley doesn't test updates properly before they release them. Everytime there is bugs that would be very easy to find if they only tested first

[left plume]

Interesting... bit of a step backwards but eh

[shut urchin]

but it goes with my theory that this window will be gone soon

[icy hull]

Anyone missing admiral shards? I’m a couple short 😤

[shut urchin]

Known issue... Send CS a kind note 😦

[left plume]

Is there a different way to see the same thing, or is that it?

[gentle raptor]

So I am the one that couldn’t claim mission in gift section due to it saying I had to many missions. As far as I am aware I’m able to claim regular missions like the F/K/R ones and I’ve done update. Cleared localization and restarted app. Also completed 3 missions today too

[hushed badge]

I got one more

[shut urchin]

I only know about "Alliance "-> "Helps" for this info and I like seeing that info... but I dont think Scopely sees value in that data

[gentle raptor]

Other day I claimed like 8 no problem and completed all of them before today with no issues

[urban bough]

Has anybody gotten a reply from customer support so far?

[tidal cipher]

Please give everyone a gift of 3 shards each officer to save your poor CS team and build some goodwill

[minor cobalt]

Nothing yet. I raised the shard number issue with them

[proper matrix]

Can someone get the latest update to apple so they can put it in the apple iso App Store?

There is no update in the App Store

[tidal cipher]

I updated my iPhone this morning

[charred cloud]

Game crashes every 15 min. Nice fix 👍

[arctic leaf]

The iOS store is having issues, it took me 4 updates to get the latest app installed correctly

[proper matrix]

It’s no in the App Store now

[arctic leaf]

You have to search for the app, then click it, and it will show an update. The update hasn't been globally pushed

[proper matrix]

How do you do that search

[shut urchin]

i would assume that its like you are searching for an app to install. im on android myself, but I think the search button is in the bottom right

[proper matrix]

It’s not in the App Store for iPhones

[spiral venture]

Don’t forget you need to swipe down first to refresh!!

[spiral venture]

It is. I have an iPhone. You need to refresh the updates page first then update

[proper matrix]

You guys are talking over my head

How do you refresh the update page

[spiral venture]

Find a blank spot press it down and swipe down.

[proper matrix]

In the App Store?

[glossy garnet]

Refinery frequently states I've got double, I've done my daily local clear, and reached my restart count for the day, please help me, lol

[shut urchin]

restart and it should correct itself... I have that happen a lot. the pips arent always accurate

[glossy garnet]

Did you read caption?

[shut urchin]

I missed that... apologies

[spiral venture]

In the account page in the App Store Barkman mentioned above

[glossy garnet]

No worries

[upper moth]

You have to click on stfc not click open

Then it will give you the update button

[alpine niche]

How do I contact CS when in-game Help/FAQ page is not loading (from everyone else reporting that they are also short fleet commander shards)???

[spiral venture]

#👽-how-to-contact-support

[shut urchin]

https://discord.com/channels/509679626763632640/916412467628892170

email works too..

[proper matrix]

Got it. Thx

[upper moth]

Now you can join the rest of us missing shards 😂

[patent jetty]

Another failed Scopely rollout. Also stuck at 147/150 Spock shards

[spiral venture]

Contact CS

[chrome fractal]

Is Apex broken again? Was having a regular regen rate and now it’s been over 8 minutes since the last Apex regen.

[patent jetty]

Already did. I informed them that Scopely are incompetent once again

[glossy garnet]

You're needing a bot to repeat that every 30mins

[spiral venture]

That generally never helps

[chrome fractal]

After 9 minutes a new Apex showed up.

[onyx hornet]

Same but got 148 shards

[spiral venture]

Yes and apparently I’m speaking to the 1% affected 😅

[uncut lake]

You made a ticket?

[gray basalt]

One officer preset keeps on deleting itself. When I reset it a different one deletes itself

[scarlet thunder]

How is this a full unlock?

[old saffron]

Hostiles are stuck at an alarming rate still

[spiral venture]

Contact CS

[uncut lake]

Force close your game directly after saving it. If that don't work, keep going till you reach the one on top. Should be all saved after this one

[scarlet thunder]

Doing it now

[uncut lake]

They aren't stuck, they are on grinding strike

[visual kernel]

I opened a ticket for the not receiving the correct number of commander shards. Any update on how long the fix will take?

[onyx hornet]

Raised on via webchat yes, but it says i wont get a response

[urban bough]

Submitted mine more than 2.5 hours ago, no response yet..

[visual kernel]

Someone said I should send to CM Ecco?

[uncut lake]

It close automatically? I never used that web support

[grim moth]

I opened a ticket (8765912) as well for the FC shard shortage. Hopefully it can be resolved so I can compete in the events.

[silver helm]

I unlocked kirk, but couldn’t use him… after restart i am back at 0/150 and hes locked again… what now?!?

[magic horizon]

Do the mission to get the parts.

[ocean shoal]

He fixed it. Had to download the update again. Thanks

[sweet sorrel]

I've stuck at 149 shards and cannot add Kirk to the FC position.

[magic horizon]

Aah, that’s a new one. Thanks for the info 🖖

[gray basalt]

Or they fix it so it doesn't happen.

[spiral venture]

Wait till CS respond

[native oyster]

🙄.

[spiral venture]

Contact CS

[native oyster]

Ok 👌

[graceful pivot]

Can’t speed up ship repair

[silver helm]

He was unlocked, mission completed… after restart it looks like this… what now? Ticket? New bug?

[spiral venture]

Ticket

[rich flare]

I’ve sent a ticket. Suppose I gotta wait a week for them to respond !!!

[sudden ridge]

Got Kirk. Don’t have this thing

[cosmic cradle]

did you check the refinery? there's a thingy there to claim the quantum key, but it isn't highlighted.

[wet shale]

Follow the script you give it

[spiral venture]

Refinery

[sudden ridge]

Oh I got it at the refinery. It’s not showing up

[wet shale]

You have to do some things before

[sudden ridge]

I finished the mission chain

[wet shale]

Then you have to attribute the officier you choice

[sudden ridge]

I did all that. I claimed the device. It’s not in my inventory

[wet shale]

And upgrade some things

And finaly done some events

But you can not use it before upgrade to level 10 🤣

Of course if you chose spock you can not get kirk particle

[sudden ridge]

Just went through my whole inventory. Nothing there. I redeemed it.

[foggy bloom]

Yay 0 of the 150 frags from mission... ffs

[uncut lake]

You tried the usual pre contacting support step just in case? Clearing localisation and restarting game?

[slender mirage]

Have only 148/150 frags of Kirk

[uncut lake]

You will need to contact support

[wet shale]

It's not so hard, you put the commander then you start upgrade

[sudden ridge]

Yep did all that. Game is up to date

Ya just need the things they say you’ll get

[wet shale]

You give the 2 miss in the pass ? Choosing spock give all

[foggy bloom]

not true. I chose Spock and got 0

and now have at least a 3 day wait waiting on support

[wet shale]

You have ended all ? You do not give it directly

[foggy bloom]

yes I completed it lol

[sweet geyser]

Just out of curiosity, did anybody that opened a ticket about the missing FC shards had it fixed?

[spiral venture]

Contact CS

[wet shale]

Can not say, it work at it was for me, i have all intended

[foggy bloom]

customer support is at least a 3 day wait. Doubt anyone getting anything any time soon

[brittle venture]

I’m having a problem with the four crew slots, one of them randomly disappear

[sweet geyser]

Scopely could a fix 99% of the issue by gifting 3 shards of each and saving CS from a lot of headaches

[foggy bloom]

wouldn't work for me... i got 0 frags

[sweet geyser]

But it would have free up CS so you’d have yours fixed faster

[slender mirage]

Waiting time for answer - 72h

[fossil jungle]

Scopely never gives anything for free 🤑

[vestal rapids]

So this game has to be updated

[swift frost]

Build the new building.....nothing happens when it tap on it....

[fair dagger]

Same as others

[vestal rapids]

I love when a game asks you where you want to install it, but it is unable to update itself if it was not installed in the default folder. So with EACH UPDATE, DEINSTALL, REINSTALL

Same on iOS. The game is unable to download the new content without been deinstalled, reinstalled

I guess that once upon a time, it will stay permanently deinstalled

[spiral venture]

Strange

[vestal rapids]

Futhermore on PC, I have to kill the game with the task manager when it displays "mettre à jour". Unable to close the game. One day, last kill

[glossy dust]

Is it just me or when clicking on Daily Events (one within events) I dont get into it?

Same wit hany other grouping event

on PC, woks on phone

[wet shale]

As i can see with my players, you have realy to swap a lot under events, reffinery, missions before having all done. I should have too much scopely spirit, it apear too easy for me

[crimson shoal]

For our server, the mark is 120k. Still, even assuming every active player gets both kirk and spock, in the next 11 days, that assumes 600 active players, which is dubious

[wet shale]

For the world wide event ?

[crimson shoal]

Is IMS world-wide or server wide?

[spiral venture]

Server

[crimson shoal]

That's what I thought

Do you know if both kirk and spock are going to be FTP accessible within the next 11 days?

[wet shale]

Just a question is this the bug reporting or help chat 🤣

[crimson shoal]

I was just following up on someone's earlier question about it too

[spiral venture]

No only 1

[crimson shoal]

Yeesh - that assumes 1200 active players on my server, something that I'd sincerely question

[spiral venture]

Erm have you read the event requirements?

[crimson shoal]

Recruit fleet commanders - 100 points. To complete the IMS, 120k points. That's 1200 players getting spock or kirk, no?

[spiral venture]

Whoops I mixed up the events. No you just need a few whales. Mines 300k 🙈

[crimson shoal]

lol - I guess the silver lining is that the rewards aren't life-changing

But it'd be nice to think to be able to complete it as a server

[spiral venture]

No but they are nice

[spiral venture]

I think it’s possible

Whales will get all 3 FC

[wet shale]

Is this discussion can not go to the appropriate chat ?

[brittle venture]

I have a problem with the crew slots, after i got the 4th, one randomly disappear, and I have to look out for the officers

[uncut lake]

You need to force close the game after saving your preset. If that don't work the first time keep going until you reach the top spot. Then it should work correctly again

[wet shale]

This never work, the last ever is cleared, we ever lost one slot. It was reported ftom the start of it, but ever stay on 'yes it work well' even it never work well

[uncut lake]

It worked for me and lot of others 😔 you force close the game after saving?

[wet shale]

It never work and even it work for some, it stay a bug because we do not have to do this kind of things to have it to work

[brittle venture]

Thank you, it worked

[quartz tiger]

I DO NOT WANT TO PICK YET.

[wet shale]

I have 7 slots and each time i would add one on a free one it remove the last saved one

[uncut lake]

Paper scissor?

[uncut lake]

I m sorry that it don't work for you, but it's a bug, an annoying bug I know, and we are just trying to help people get a workaround. The only other option would be to keep one spot always free until the bug is fixed

[wet shale]

This chat is called bug reporting, so it was made to report bugs, give them to devs and waiting for solutions .. from devs, knowing why and how they should resolve, help chat is not here

[tidal tartan]

You don't have to read the replies about workarounds or advices.

[little lake]

does it apply for scopely account problems? like not getting access? bc I can't do it anywhere else...

[wet shale]

I read. Restart your ap flush your memory is not a solution, it never work, it just make what the app should be itself

[uncut lake]

That channel is not a way to contact support. We can help players with known workaround, or direct them to support, and be aware of new bugs thanks to it.

[wet shale]

Here was some guy's spending they're free time, they can not help you for your account, exept eco, they're not scopely employees

[keen river]

Got a bug new Spock was supposed to get 150 shards to unlock him but only got 147

[uncut lake]

You need to contact support

[keen river]

Yeah did that il probably here back from them 2-3 weeks 🤣

[reef lance]

Maia mis-gendering a Klingon officer?!? Tsk tsk. Such dishonor.

[uncut lake]

They are trying to handle the fleet officers shards pb as quick as possible

[spiral venture]

People are already having it resolved now

[ebon cobalt]

My game is still unplayable on iOS, same as 4 hours ago. I verified that the game was updated today. I tried clearing the localization cache. Sometimes the game fails to log in and won’t let me past the load screen. Sometimes it lets me in and get maybe one or two clicks in before a ‘request has timed out’. I have verified with other apps on my phone that it isn’t my internet connection failing.