👾-bug-reporting

[nimble meteor]

mods do alot of work for the community and pass alot on, well besides that harlii guy hes uselss

[native oyster]

For what it’s worth, as a player too (that spends far too much time on the game), while this last week and a bit has been very hard, it’s also one that’s demonstrated that the community has a voice - even when it goes about it badly.

[magic horizon]

where’s that mute button

[regal niche]

@scopely - any eta on a working product?

[nimble meteor]

🤣

[spiral venture]

Yesterday 👀

[nimble meteor]

you too!

[spiral venture]

Yes 😅

[weary escarp]

Then by all means please pass it along. As it stands right now on server 29 it's pointless to farm venom as it takes up far too much time. Is there an eta for a fix to this?

[spiral venture]

Hi Minna 👋

[native oyster]

Stuck hostiles? My painful experience is that server maintenance fixes them… briefly.

[weary escarp]

They have been stuck for a while and just today another system broke.

Those two Actian Apex along with other regular Actian reds with auto exocomps don't work.

[daring terrace]

i have the same problem, ticket not answered since monday 😦

[weary escarp]

My ticket as posted above disappeared

[weary escarp]

Including the double, triple? maintenance at the launch of ds9 arc... they where broken then and still are, now along with more and more Actian reds ghosting since that horrific arc launch.

[tender bloom]

Can’t move starbase as it says I’ve not got one but shock I have one. No one can move the bloody thing 😩

[native oyster]

I almost feel guilty saying, but “clear localisation”?

[tender bloom]

Yes tried it but worth saying

It’s affecting all our comms (regardless of device or os)

[spiral venture]

That’s starbase error 26 or a variation of it. Eco said a fix would be announced when he had the details of it

[tender bloom]

Yes that’s the error code

[torpid mason]

Cryo particles doesnt add up when buying from event store! please fix this asap

[spiral venture]

Then you have to wait for a fix. SB Error 26 currently has no workarounds

[torpid mason]

had 23 just claimed 5 more and still have 23

im also not only one, 3 more members from alliance reeport the same issue as i have

[spiral venture]

How so? Got a screenshot?

[torpid mason]

thats the problem for me i didnt think to do before and after screenshot but our alliance member have and reported to support and support didnt helped him

[spiral venture]

Is the issue the screen shows you have 75 shards but you can’t unlock it?

[torpid mason]

no that i know of that issue, as i said i had 23 cryo shards and just went to store and got another 5, i should have 28 but i still hve 23

[spiral venture]

Ah sorry missed that

[native oyster]

Post screenshot; think I know what’s happening but want to check.

[torpid mason]

hold on ill ask the member who did SS to send me

this is what he has now, his issue is also bit different as weell

this was before cclaiming

i have his ticket number as well if need to see his support report

and this is the reply he got from support

as can see from screenshot #2 he have not yet unlocked refractvie beam and had small amount of ccryo shards, in Screenshot #1 you see his refracctive beeam unloccked and missing cryoshards

[spiral venture]

Are you talking about the fact the shards went from 19 to 0?

[torpid mason]

for his issue and that in event store when he got his shards it didnt added up to his account, my personal issue is same as described now

[tidal tartan]

Maybe real time lag in the log? 😋

[torpid mason]

idk dude im not support, just helping my friend who isnt in this discord , can see in screenshots there is indeed an issue going

[tidal tartan]

Easy dude. Just wanted to make a joke...

[torpid mason]

and my issue is similar

i get it all good mate

[unreal portal]

There's a point, in multiple systems, on about the 10:30 point on the clock, where there's a bugged area. Click around a bit and see. 2/3rds of the way to the system boundary, about 315 degrees.
You cannot click hostiles here, you cannot send ships to it. It's.... not considered part of the system? It always your ship is in warp or in combat.

[amber sky]

What was "Mission One" that briefly appeared in my Gifts section moments ago, but clicking led to a popup that it was "removed from the store"?

[cold tapir]

Sever 158. We are still experiencing a 45 minute lag on any points registering. This issue has not been fixed already!!

[lilac juniper]

Something does seem to be broken, but note that cryonic and triskellion actually display the number of generic epic shards you have, not the number of cryonic or triskellion shards. So he had 19 epic shards before and that should have increased rather than going to zero.

[unreal portal]

50 minutes on 201. It is unbelievable that this utter catastrophic patch has still not been sorted A WEEK LATER. 💩

[young flicker]

a week, it is now day 10 of this 50min scoring lag

[unreal portal]

I lost track. Didn't want to exaggerate since that would just give them an excuse to ignore.

I've never played a game that's been in this degraded a state for this long. It's just nonsensical.

[cold tapir]

It wouldn’t be so bad if they stated there is an issue and they are working on it. But according to their team there is no issue it’s been fixed. Oh well countdowns on if no fix by arc end I’m off.

[unreal portal]

If any of their devs want to see it in action, DM me and I will stream me playing the game on discord so you can see.

No excuses. There is an issue. Hundreds, thousands of customers are experiencing it. Pretending it's not happening isn't sufficient (unless the goal is to get people to quit).

[heavy maple]

@lilac juniper cryogenic and triskin refits don't use generic epic shards like the refractive beam.

[lilac juniper]

They do, only temporal torpedo and cardassian disruptors don’t .

[heavy maple]

Nvr mind I double checked that. But still missing shards

[marsh shuttle]

We are having issues with activating service because all we get is the spinning circle.

[tidal tartan]

Recognized that as well already.

[tidal tartan]

Clear multiple times localization helped in other cases or changing the language back and forth.

[torpid mason]

im well aware of that, its not the case

@native oyster , @heavy maple is the guy from my alliance that those screenshots belong to

[zenith bluff]

Come on, you numptys. Fix the lag on 158. You have done something I thought impossible - made the vastly under resourced and under manned IT section in my job look like they're paragons of problem solvers. This is now ridiculous, over 9 days and nothing.

[lilac juniper]

What is not the case?

[torpid mason]

this

in his issue or my issue its not the case, wee cashed in the isolinear data chips and didnt get shards

[lilac juniper]

What’s that supposed to mean lol? He didn’t have 19 epic shards before? He didn’t have zero after?

[torpid mason]

he has extra issue other mine that his shards disapeareed

[lilac juniper]

His epic shards have disappeared as well according to those screenshots

[torpid mason]

you dont seems to understand thee problem... ill let moderators explain us the issue why we cash in stuff and get nothing

[native oyster]

He’s right, and while the screens aren’t enough to prove it that’s the theory I’m working on.

Remember most projectiles need two currencies (because reasons)

[torpid mason]

well im sorry i didnt expected issues and didnt do my own screenshots to prove you

[native oyster]

You say he bought cryonic, open the cryonic shard screen and get the count from in there.

[torpid mason]

thhen please explain how come i had 23 shards and after i bought another 5 shards i should of had 28 but yet i still have 23?

[lethal sorrel]

Oh dear god, you're a mod now?!

[native oyster]

https://tenor.com/view/thank-you-junebug-carson-the-ms-pat-show-thanks-i-guess-appreciate-it-gif-22684033

[lethal sorrel]

battlefield promotion after last night reset? 😂

[native oyster]

Because the thing you bought 5 shards of was 5 shards of two things, but the count didn’t increase because it’s still showing you the higher of the two things you need (which didn’t increase).

[torpid mason]

where is the logic

i have no epic shards...

[lethal sorrel]

They've also changed from a 5 minimum purchase to a 1 minimum

[torpid mason]

there ill show you something @HARMon\

[native oyster]

Not in the need to have two kinds of projectile shards to unlock one thing, that’s for sure.

[torpid mason]

from my inventory

[lethal sorrel]

What do these look like for you?

[torpid mason]

from thee reefits window

[native oyster]

Yep, now look for the other thing.

[torpid mason]

ther eis no other thing.... i just said that

[lethal sorrel]

assuming they show in inventory...show us the refits pages (both)

Mine don't show in inventory either - so maybe look in the correct location to get the count now?

[torpid mason]

you ccant prove me that something isnt broken Moderator and yet you dont try to solve my issuee other then telling me to look

ive looked and this is why i ccame here to reeport my issue

[uncut lake]

Look inside. Click on the refit. It will show you the 2 currencies

[lilac juniper]

That doesn’t quite work, it should increase by 5 since you get both. The other guy also shouldn’t have been able to unlock refractive beam, which actually displays the amount of refractive beam shards (he had 70/75 and there’s none in the event store to buy)

[lethal sorrel]

IS the issues that
"The generic shards don't appear in inventory" (apparently true)
or
"I don't have any generic shards after purchasing them" (yet to be shown)

[native oyster]

Except he had all the refractive shards, he was 5 short of epic, bought them, now he’s all out of all of them.

The refit/projectile screen does all kinds of weird

[lilac juniper]

No, the 70 that refractive displays is refractive shards it’s different from the others

[native oyster]

This screen, and this screen alone is the screen you trust.

[torpid mason]

ok lets assume my friend issue was his own mistake and didnt pay attention

[native oyster]

Varies IME.

[torpid mason]

why my shards dont show up in the refits window?

[lilac juniper]

Ah even worse than I thought 🙈

[torpid mason]

and ive just shown i have 55 CLEAN cryoshards , while in refits shows 23

[native oyster]

I show 0 triskelion in refit screen, but I have epic shards.

[native oyster]

Open. The. Screen.

This one, but for Cryo

[torpid mason]

does this look like EPIC SHARDS?

[native oyster]

(I already have snowflake gun)

[lethal sorrel]

No, I think you have 23 generic epic projectile shards

But unless you follow simple instructions, we can't help you further 🤷‍♂️

[torpid mason]

man.... you making me really work on not saying anything bad for all those that think know something but miss the point

[lilac juniper]

Think about it, if you had 23 and bought 5 there’s no way you should have 55 now.

[native oyster]

That’s where you go, instead of taking the screenshot?

[lethal sorrel]

Looky - 47 'specific' shards, 58 'generic' and which one showing on the main list?

[native oyster]

I can’t help you if you won’t help yourself.

[torpid mason]

i bought earlier as well and only noticed now that i have more , and because my previous buying didnt ccount at all, my issue is with the refit window

[torpid mason]

are you seerious? what you dont see what ivee posted?

[native oyster]

You’ve not posted what I have asked for.

[lethal sorrel]

You're looking in the wrong place, doofus 😂

[lilac juniper]

Hang on, when the event store started, they didn’t have the generic epic projectile shards in those chests right?

[native oyster]

Nice words pls.

[torpid mason]

see this, again, IN MY INVENTORY ill highlight it to make you understand

[lethal sorrel]

That was my nice words 👀

[native oyster]

https://tenor.com/view/pointing-that-is-correct-thats-right-good-job-way-to-go-gif-18723702

[native oyster]

You’re ignoring me!

[torpid mason]

and this in refit window

[native oyster]

Click that.

[lilac juniper]

They didn’t fix that for people who bought them?

[native oyster]

Click. That. Button.

[lethal sorrel]

We're not telling you to look in the inventory 😂

[torpid mason]

why i need to click that if that supposed to show the amount i havee in inventory? where is your logic

[lilac juniper]

🤣

[native oyster]

If you don’t and continue down this road I’m afraid I can only consider this to be spamming or trolling.

[lethal sorrel]

The refit overview is showing the total number of generic shards (which don't show in inventory), not the quantity you have of the specific shards (which do show)

[torpid mason]

there just for you

[native oyster]

Tada!

[lethal sorrel]

LOOK! 23 Generic shards!

[native oyster]

You’re short epic projectile shards.

[torpid mason]

i see you want to play blind.. np

[lethal sorrel]

The game has no UI for showing sliders for things-that-have-multiple-currencies - so what would you make it do instead?

[native oyster]

Even when you have 75 cryo shards, if you haven’t increased the number of epic shards, that will always say 23.

[torpid mason]

all this is recorded , and ill take more drastic measures to solve thee issue , i have put cash into this, you dont mess with people cash

[uncut lake]

🙈 Go have a coffee and a cookie man, everything feel better after.

[lethal sorrel]

Quaking. In. My. Boots.

Pretty sure ST world works because people are smrt enough to follow (simple) instructions to find out information... sad we'll never get there

[uncut lake]

@torpid mason

Most of the special projectile weapons will need 2 currencies :

• the normal epic currencie

• the special projectile currencie

The projectile screen will only show your progress for one of the 2 currencies. The game don't handle showing the progress on both.

Note : depending on projectile, it will either show you the normal or the special currencie (but of course never both)

Note 2 : depending on projectile, inside the projectile screen, the normal currencie will be up and the special on bottom in big or vice versa

Summary : scopely visual are awful, but the result is correct. You need both currencies for most projectiles

[torpid mason]

finally someone smart! to put eeverything in order

instead of giving me warning from your KarlBot

now its all clear and understood, and only proves that your game need to be fixed and show projectiles correctly

[native oyster]

Which is what several people said repeatedly.

Take a deep breath, touch some grass. People were trying to help you.

[torpid mason]

you said it in most unclear way

[uncut lake]

Well, I had to explain the same in russian last week so I got some training 😅🙈

[torpid mason]

instead of keep trying understand you give me threats of making my commentary a spam, if you are terrible in explaining its not my fault

[native oyster]

You were asked repeatedly to show a screenshot of the screen that explains this, and you lashed out.

Anyway, enough.

[uncut lake]

There question about projectile every event store, maybe you could add some explanation to a pin 📍 if you guys have time?

[lethal sorrel]

Pilot outlined it originally, and you ignored him.
I showed you example from my screens, you ignored me.
HD was trying to talk you through the steps to see the information, you ignored him...

And we're the issue? 😂

[torpid mason]

where i lashed out? because i said you people making it hard not to comment in rude way? because you cant explain properly?

take a note from Minna how to explain things in most clear and understood manners

[lethal sorrel]

Nah, if someone isn't bright enough to understand, I'm not willing to spend the time 😂

[torpid mason]

im not English person to understand your language as you expect me to understand

im trying more then enough to speak and communicate in English

the minimal you can do is show understanding and patience

its what this channel is about no? helping people ?

[native oyster]

Is this a two-way thing, where you have patience with people trying to explain things acknowledging there’s a language barrier? 👍🏻

[lilac juniper]

Anyway I still think you likely do have an issue, which is that when the event store was first up, those projectile chests did not include the epic projectile shard that you needed too. That was added a few days later I think. So if you bought some before then, support should really give you the epic shards too for the amount you got.

[torpid mason]

i agree, but im the customer and you are the support in here right? either way someonee else explained me the issue, and it is closed matter now

[torpid mason]

i got epic shards and spent on finishing my epic shards projectile unlocking

[lilac juniper]

…

[native oyster]

I’m a player and a volunteer.

#🌠-rules-and-roles12

[native oyster]

That was silly 😅

[torpid mason]

matter of POV im a collectioneer

[native oyster]

It does nothing, the others do things.

[torpid mason]

same as i have every single ship till my lvl44 and all refits and most of projectiles

[lilac juniper]

You could’ve got just the epic projectile last month in the event store

[torpid mason]

spent on refits and other projectiles

like got 3 refits for my 4* miners and Temporal Torpedos

and more shards for projectiles

ah and cerritos refit , all in last event store, anyway dont want to spam about no bugs or issues, thanks for your time

[foggy kernel]

Mantis exocomps are broken again and not loading automatically. Can’t file a ticket as they haven’t responded to a ticket three glitches ago.

[earnest crest]

I'd use the email option in #👽-how-to-contact-support . From there you can always file a new ticket.

[glossy dust]

The game looks terrible on new iPhone 14 Pro 😦

[hasty jewel]

@glossy dustpost a picture?

[spiral venture]

It’s the notch region right?

[north lagoon]

Bug in game : My starship from drydock c will not fly to where I want to sent it, I get sign that warppad is not correct. Ship came back home from cardessian armada, whole not dead, but it is stuck, it won’t fly, can’t change it

[opaque palm]

Any update on missing Sisko bps from recruit sisko slb? My ticket is 4 days old and no response

[native oyster]

game stuck loading

[earnest crest]

If rebooting doesn't help, then I'd follow the procedure for stuck ships that's pinned here.

[north lagoon]

I use this crew

[spiral venture]

Contact CS
#👽-how-to-contact-support

[stoic jungle]

Positive news regarding Starbase error 26.

While we still have not heard back from CS, this morning our base was back in its original spot and not throwing errors. We have been able to successfully move it from collisional (Gowok) to magnetic (Doloran) without generating the error this time. Continue to think there may be something up with Rator/P'jem plasma clouds that is causing the rapid, unscheduled disassembly of space stations.

[thorn cobalt]

Can someone please turn our station back on...it's been 3 days now .....we were 1st on our alb we are now 6th....I can't research no more as it says we haven't built the thing......3 days been waiting for someone somewhere to do something....💩💩💩💩💩💩💩💩💩

[cedar shell]

Bug found when opening battle reports where a cloaked enemy remained undetected. The report opens a blank screen with no buttons to press on it, just a blue background from the usual battle reports. To exit the screen you have to close the game and restart

Really annoying

[round vortex]

And Game Crash More and More ….. if i Click on starbase or just on a armada @umbral nexus

[solid trench]

My points were **not **adjusted for the starbase architect event ALB. Customer support keeps auto-closing my ticket without reviewing even though I provided them evidence. Anyone got any ideas for other avenues on how to report or get it looked at?

[trail swan]

@umbral nexus We have an alliance member that is locked out of his account; can’t login to the game. He’s tried to get help from scopley support but they haven’t done anything yet and it has been DAYS. What does a player have to do to get help?!

[forest flame]

Crash bug fail crash bug fail crash bug fail 😣 Two of our long term players have quit as they’ve had enough. ***Please fix the game. ***

Detailed tickets filed, response times are terrible.

[native oyster]

FIX THE LAG!!!

[past bear]

I've had the exact same thing and they keep closing my tickets too. Just sending a copy and paste response and not answering the problem!

[solid trench]

Right, it's getting really frustrating, because I have the calcs/screenshots/evidence etc. and I just get the same copy/paste response.

[past bear]

Seriously had enough of this game now and the poor excuse for 'customer service'. I'd rather throw money in the fire than waste anymore here!

[rain moat]

ingame chat is missing messages

[trail swan]

@earnest crest @spiral venture What are you doing to address these issues? We’re told to “report it” but the customer service is just abysmal. As many have stated, we only get nonsense generic responses and then after days of waiting, they do nothing to fix the problem and close the ticket. At what point is Scopley going to actually listen to the people that have been playing this game for literally years? When we have critical issues such as being locked out of an account, we are summarily ignored. PLEASE FIX THIS ASAP!!!!!

[humble iris]

I guess this is now common practice at scopely. The problem described above is not addressed by scopely. You get a bot reply and they close the ticket. They don't give a damn about the problems of the users. Write them that you couldn't pay for something, then you'll surely get a sensible answer in seconds.

[fervent rune]

1 minute to complete system failure.

[pale gorge]

@umbral nexus Can you please get them to sort out the app crashes on ios, it is every time we open the station page, and a lot of times when switching between chat, base, ship screens. Nothing stops it so it is certainly within the ios app. Thanks. It is making the game very frustrating. 😔

[civic torrent]

Can we change Domitia's Officer Ability to trigger if the Cargo of the ship is 95% full? I'm finding often when raiding bases that due to some sort of what I assume a rounding error it leaves the ship 1 unit or less short of being "full" and therefor her ability doesn't trigger for the ride home.

[floral plank]

Isn’t Kira as captain supposed to give extra points? If yes then why I am only getting the standard 10 for a lvl34???

[spice night]

@umbral nexus <@&509691205798592532> do you guys know of any issues with the crew presets? I have 4 available but apparently i can only have 3? Whenever i save the 4th preset, 1 of the others disappears

[floral plank]

Clear them all and remake them then they are saved 4

[spice night]

I will try that, thanks

[earnest crest]

It's fairly common. There's a workaround where you hit the save button with your new preset, and then reboot your device rather than leaving the page.

[floral plank]

@earnest crest any info on my comment above?

About the Kira captain bonus?

[round vortex]

I have the Same Problem …. I Hope they fix it too

[spice night]

it worked so far, thanks 👌😎. I'd still have it fixed because it's bound to happen again 😅

[earnest crest]

Check your score in the event, kill a hostile, then compare your new score to the old one. The toast popups are notoriously incorrect, and can't be used to gauge pt deltas.

[floral plank]

I am currently on a killing spree 😂 just added 10 points per kill still

[sharp chasm]

Why is Fractured Factions scorinb capped at level 35 hostiles for ops 34 but not capped for higher ops players?

[thick bloom]

arguably it is capped - just... at the lower end 😄

[thick bloom]

then you are in a bracket that has more options 🤷

[sharp chasm]

Kill 99 underpowered hostiles

[thick bloom]

then try 168... 🤷

[floral plank]

And actually lvl 36 and above don’t count any points at all 😂😂😂😂

[thick bloom]

they do - for me... but they are also listed for me 🤷 got my 19 points per 49 heavy miner

[floral plank]

Apparently is lvl based

But the main problem is that the bonus doesn’t work for the use of the captain

I am using Kira as captain and killing lvl34 and 35

They give 10 points themselves but with the captain bonus I should have been getting x1.5

If the description in the event is actually real

[severe fern]

None of the CAR crew (Sisko, Kira, Brien) is working for the hostile multiplier in the Espionage event; not on the captain chair, also not on the left.

[earnest crest]

The scoring issue with the Captain bonus has been escalated.

[glass elk]

How many days have we been telling you that these delays are preventing We from playing? @umbral nexus

[obtuse laurel]

The bonus for miles as Captain is not working! This is why we work hard to get new officers!!! Please fix ASAP!!! @umbral nexus <@&509691205798592532> <@&509690795536941056> <@&509691611903426561>

[thick bloom]

look 2 message above yours dude

[obtuse laurel]

Saw it before I posted. the only way to convince Scopley to fix something is to make noise dude

[native oyster]

ALL of the hostiles in Kronos are broken and not spawning as of last night. Does scopely fix them? No, they run an event that specifically requires them....

[willow frigate]

Just another bug that has existed for months, claimed to be fixed but still exists. 1 exocomp taking 2 slots.

[thick bloom]

it has already been escalated to those that actually can make it work, there is absolutely no benefit to make "more noise" basically 2 minutes after it has been posted to the devs - give them at least a couple of minutes to actually take a look at the source code 🙈

[obtuse laurel]

Oh well. Still gonna post bugs that effect me. Enjoy my noise.

[hoary violet]

not a single new event tested before running even once 🙂

https://tenor.com/view/spaceballs-keep-firing-angry-parody-rick-moranis-gif-16316674

[tranquil pagoda]

None of the coms in my alliance can apply starbase speedups as of changeover today.

[hoary violet]

that inventory lag 🙂 restart client they will disappear

[charred basin]

There a problem starting exchange madas with sisco as captain. They won’t fire but lose directives

[hoary violet]

why use sisko for exchange armada even? 🙂

[polar topaz]

Espionage event is not scoring past the first marker

[earnest crest]

Are the hostiles you're killing in the level range of the scoring card?

[thorn loom]

Espionage event pulled?

[trail swan]

@earnest crest How do I get one of my teammates the necessary support to get back into their account? They’ve been locked out for days and “support” has done nothing to help

[harsh grove]

@obtuse laurel by kira work the bonus not, too.
And the Event is not more live. Look like it was delete to fixed

[charred basin]

Ok exchange armadas on 71 are broken. Spending directives but canceling

[viral falcon]

Looks like it… and I was constantly grinding 😝

[earnest crest]

They should contact CS. I'd use the email option in #👽-how-to-contact-support and wait for the reply. Their emails can often end up in the spam/junk folders so have them check those.

[trail swan]

I’ll have him try that - hopefully it can be promptly resolved

[polar topaz]

Yes and now the event is gone

[plain oar]

Okay good I'm not going crazy. I was like, I swear the event was there and they pulled it.

[earnest crest]

That's probably related. I'd wait to see if the event returns then try again.

[weary escarp]

@umbral nexus Is there any movement on fixing dead/idle/ghost Actian hostiles?

[steel marlin]

Or the hundreds of other bugged hostiles in every system through the galaxy...

[stable spire]

Yeah but only the Actian systems become effectively unusable due to them. You can still hit other systems w/o major issue from the ghost ships

[steel marlin]

You must be using the mantis in heavily farmed lower level systems. The mantis is junk and until it gets maxed and research is maxed, it is more effective to use a g5 ship in higher level systems. Far less bugged hostiles in them

[stable spire]

Well when I decide to take out a 2nd mortgage on my house I'll maybe have enough money to start using G5 ships, until then the mantis it is.

[charred basin]

Get some feedback on exchange armadas not firing?

[peak forge]

what to do if the mission did not appear in the espionage section?

[weary escarp]

Far less bugs in high level systems using g5 ships...call me crazy but how about using the ship intended for those systems with out the bugs-- aka a broken product.

[charred basin]

They paused fractured factions

[peak forge]

why?

[peak forge]

some of my alliance managed to complete the tasks

[steel marlin]

https://tenor.com/view/programmer-developer-debugging-code-testing-fixing-gif-7663766

Scopely is fixing them as we speak lol

[rapid hull]

I had an FKR event in espionage. It’s now not there anymore. Scopely, you all going to bring it back? I’d like to earn some isolinear chips today

[weary escarp]

Federal Trade Commission may wanna have a word.

[steel marlin]

It was broken

[livid grotto]

@umbral nexus When do we get our next Compensation chest for continued lag and the mountain of other bugs we’re facing every single flipping day? Or more so, when are the devs actually going to pay attention and sort the game out???

[weary escarp]

@umbral nexus I invested money into this games product (the Mantis). Please, at the very least address the issue.

[steel marlin]

Next arc will be based on Star Trek 4 - The Voyage Home. We will all need to take an Enterprise to Sol so we can go back in time before Scopely broke the game beyond repair.

[charred basin]

Post of the year

[obtuse laurel]

The event just showed back up, the captain bonus is still not working. Hit a FKR level 35 with Miles as captain. Should have gotten 15pts (10 x 1.5) but only received 10. Please fix!! @umbral nexus <@&509691205798592532> <@&509690795536941056> <@&509691611903426561>

[atomic tinsel]

Same problem on my server. Events disappeared, when it reappeared points were missing - they are still missing!

[obtuse laurel]

Weird. My pts were still there. They didn’t fix my previous hits to award me the captain bonus, grr.

Aannnnnnnddd the Fractured Factions event is down again.

[weary escarp]

I'd also like to know why this individual (no disrespect) can use all those tags when I get shut down.

[obtuse laurel]

Tbh I just learned I could tag them lol. Feel like if they become aware of a bug then Scopley might care more to fix it.

[native oyster]

@weary escarp @obtuse laurel we don’t need a bajillion tags please.

#🌠-rules-and-roles12 is clear on spam tagging.

[weary escarp]

Then who are we allowed to tag to get something?

[obtuse laurel]

We don’t need a bajillion bugs either 😂

[spiral venture]

If you have an issue with a moderator raise it with Eco. If you want to know about Mod action then raise it with a moderator

[native oyster]

If you feel a point has gone unnoticed feel free to tag a mod/Eco.

The CCs aren’t there to be summoned every five seconds, they’re too busy fixing code.

[spiral venture]

HD 👀

[weary escarp]

I'm sorry, but im fairly sure CCs are not coding this game. They are a voice for the community.

[obtuse laurel]

I usually feel like the bugs go unnoticed. If you ever report them in-game and click to view the known issues link you can see that Scopley isn’t aware of a lot of issues that players know all too well.

Point taken on the tagging.

[spiral venture]

HD is being sarcastic. CC’s have nothing to do with the Dev’s or Scopely

[native oyster]

They are a voice, and a conduit, by all means use your favourite but tagging all of them along with the rest of the volunteers is excessive. That’s all I’m saying. 😊

[sullen yew]

server 49, actian systems 35 and 37 won't produce a new apex hostile because one is frozen.

[weary escarp]

So let me get this straight I'm not allowed to tag a CC. And have to push this ongoing long term bug that now has an impact on farming venom to only eco and mods. All this despite that the CCs have a much higher influence via twitch and youtube-- and actually get the communities complaints across and create compromises or resolutions to existing problems?

[modest zenith]

Anyone seen this issue where the PC version sometimes causes the mouse to go unresponsive. It's happened a couple of times now, when collecting event rewards. I have to go to the hardware properties, disable the driver, and re-enable it.

[spiral venture]

CC’s don’t have greater influence to escalate changes/issues

[spiral venture]

Yeah it’s weird sometimes windows + tab helps

[weary escarp]

I beg to differ, it's been obvious they have a impact. Especially in these past few arcs. And if they don't why have them around signing NDAs?

[spiral venture]

They aren’t the only ones signing NDA’s 😉

[magic horizon]

This discussion is not related to the channel.
Take it elsewhere if you wish but it will no longer take place here.

[weary escarp]

Agreed, is there any word on fixing idle/dead/ghost Actian hostiles?

[magic horizon]

Nothing as of yet. If there is we would have communicated it.

[sullen yew]

and the exo for that area isn't automatically activating...you now need to do it manually.

[oak tapir]

What the hell is this

Everything is crashing in the matrix

[feral pawn]

Anyone else having issues with territory? Under the Embassy, the services for the system don’t load up.

[spiral venture]

Try clearing localisation cache repeatedly or changing languages

[feral pawn]

I’ll try thank you. Update: the changing language to Spanish back to English worked and fixed the issue. Thank you.

[ripe gazelle]

so... im gonna ask a serious, but dumb question here... if the Localization Cache causes/fixes issues like this... why havnt they coded a dump into the exit function for the app?

[native oyster]

Espionage FRK event not scoring been hours

I am server 16

[spiral venture]

are you shooting hostiles in your scoring card?

[native oyster]

Says any frk and i am hitting fed

[ripe gazelle]

it matters what level range

if you overshoot, youre not gonna score anything

[native oyster]

Have no idea what scoring card for even is

[spiral venture]

Check the scoring card. Level matters

[spiral venture]

Press the FKR Hostiles 1

[native oyster]

Ok will check

Under i was lvling up small ship

[rapid geode]

Instead of just simultaneous armadas, we now get the simultaneous same-alliance armadas?

[crystal glen]

You have to fix whatever it is the starbase is doing in memory. I can't do any research because the tree doesn't acknowledge the starbase exists until I go click on it first. As soon as I open the starbase and back out the game crashes in seconds. Complety unacceptable and unusable

[gleaming cape]

Saying nothing during challenging times always inspires confidence in everyone 🤦‍♂️🙄🤷‍♂️

[misty coyote]

Day counting timer stuck on 6 for 7 days

[verbal prairie]

App resolution isn’t optimised for iPhone 14 pro max. “Dynamic island” covering half the buttons. Finding my self having to rotate phone to get to em.

[vocal surge]

Fix the zoom issue please 🙏

[tranquil pulsar]

#FixZoom

[foggy blaze]

Our Starbase is gone

[stark plover]

We just had 3 level 37 Uncommon Exchange Armadas in Mige bug out right when the timer hit zero on Server 8. 2 different people tried 3 times on 2 different Armada locations

[wooden plover]

Isn't there supposed to be a Sisko spend mats event today?

[craggy estuary]

My being banned for no good reason has remained unaddressed.

I fear there’s a bug in your behavioral code.

@native oyster stated to tag Eco, which I did. I also sent a pm to ask about my ban/kick.

I sent @magic horizon a pm.

No answer.

Talking in #🔥-memes-no-talking get a faster response …

I can see the response for raising issues is the same here as with scopely: reports are ignored.

[lucid tree]

I got home I tried for the last five minutes to log on and because of I am guessing lag I can not log on

[native oyster]

Banned from where?

[craggy estuary]

This server

[magic horizon]

Already covered in dm.

[trail swan]

People wouldn’t get fired up and in this chat if this game weren’t riddled with errors and bugs. I can only clear the cache so many times an hour/day. Scopley’s goal should be for this chat to be empty…but not by banning people that are sick and tired of the incessant crashes, hang-ups, and other nonsense that makes game play positively abysmal.

[native oyster]

You aren’t banned for any of those things, so you’ve nothing to fear. If you’re at all nervous have a read through #🌠-rules-and-roles12 and do your part to make your volunteer moderation team’s lives that little bit easier 😊

[narrow heart]

Sure it is not a high priority but can we get a game update for the new iPhone island… big hole in the game LOL

[native oyster]

Our alliance had this issue (now fixed). Open a ticket with CS to resolve.

[foggy blaze]

I did as soon as it happened. Still waiting a response.

[trail swan]

@native oyster what we’re looking for is a better response from the T1 support folks. We all understand that they’re busy, but getting no real resolution on a vast majority of issues gets old…and fast. I’ve had more tickets closed with no resolution than I can count. I’m not winging about an occasional stuck ship; it’s serious issues that seem to be summarily ignored. In addition, it seems that with every new arc, new issues/errors are introduced while the old ones remain unresolved. I was serious about putting the “clear cache” button on the main screen; I use that a good ten times a day if not more, and usually multiple times in immediate succession. Overall, while there are some really cool things going on with events like incursions and the arcs, the overall gameplay is really suffering.

[cinder fern]

Not getting credit for faction hostile kills over 35 for the espionage faction hostile event, and I can’t file another ticket cuz I already have another one open lol

[earnest crest]

Are hostiles of that level range listed in your scoring card?

[cinder fern]

Nope, but I have alliance mates who are getting credit for higher levels

[earnest crest]

Unfortunately, there's a split in hostiles that score for higher level players vs lower ones. You'd need to be ops 36+ to have the version of the event that would count bigger hostiles.

[cinder fern]

That’s really frustrating since I will have to kill so many extra hostiles for this event all because I’m one ops level to low to have the rest opened up and it wasn’t communicated out

[hallow steeple]

idk where to post this but i have been playing for a few days with my brother and recently invested a few bucks because we are enjoying it. well i went to try to play my account on my phone(been playing on PC..) and suddenly i have lost everything and can only play this new account 😦

[earnest crest]

Is your pc still able to access your main account?

[hallow steeple]

no. there is no way to log out of the scopely account i created. i've tried un installing/reinstalling and it just automatically logs in to the new scopely account

[earnest crest]

Then contacting CS is the way to proceed.

[hallow steeple]

whoever the hero CS agent lurking in here that just replied to my ticket is... good look 😉

[native oyster]

Please fix iPhone 14 pro max resolution issues.

[winter flint]

How about fix the Game for all 🤣

[weary escarp]

This, along with your broken products like the Mantis/systems.

[candid beacon]

Fix the zoom

[weary escarp]

@umbral nexus can I have an update on this ticket please

[spark raptor]

@candle why is the „Gold Cardassian Disrupter“ on sale in the iOS store? I thought it is a „PC Store only“?

[earnest crest]

It was an exclusive for awhile, but now it's not.

Have you tried clearing localization a few times? or changing language settings?

[tranquil pulsar]

#fixzoom

[delicate peak]

fixed

[half pelican]

ok scopely the game is not letting me mine any resource because when i enter the system the game crashes just for nuthing. i am using an android tablet please fix the damn game for once you incompetent fools

[regal niche]

@Scopley - more n more. Just forget content and provide a non-beta product.

[craggy estuary]

That’s why I use email to report issues.
Not that that matters though. It still takes 2 days before they tell me I need a strong and stable connection to not see pink patches on my ships.

[craggy estuary]

Sorry. They’ll fix store issues in a heartbeat though!

[broken goblet]

Somebody broke the apex in khajilat. It cant b attacked

Acatian apex that is🐰

[woven rapids]

Still not fixed. Come on, I work in IT and would have completely rebuilt or replaced several servers in this time. So bad that apparently I can be in 2 places at the same time. The screen shot didn't show it but it said that I was still on the node and parked alongside it at the same time. I had to warp to another system and back before someone else took the node to clear my occupation status for the node.

[pure hill]

When is the delay repaired… it SUCKS!!!!

[warm marsh]

When are they gonna fix the Espionage event still stuck at 7points.

[earnest crest]

I heard a player report that CS told them it'd be fixed after the event. Even so, I'd contact CS and let them know that you didn't receive credit in your Meta event even after finishing all the questions.

[strong saddle]

The online support page for contacting Scopely Player Support doesn't indicate who to actually contact Player Support to report an issue. I have an Event that is stuck indicating an objective is still in a battle. I've tried closing the game and even rebooted the PC a few times. This has been going on for over 3 days now. How do I report it so that it can be corrected?

[earnest crest]

Try the "stuck ship" procedure that's pinned here with some modifications to it to indicate the mission hostile ship is stuck.

[strong saddle]

Will do

[past bear]

Second scoring issue bundle that I haven't gotten and when raising a ticket I get a copy and paste response and the ticket closed. At no point is the ticket dealt with. It's becoming an absolute joke! Not surprised people are leaving the game!

[half pelican]

scopely fix the lag and crashes please

[native oyster]

In my experience, switching to the galaxy view and then viewing the system again forces a reload of system data from the server and will show the node as available again. Quicker than warping away and back.

[candid beacon]

Fix the zoom

[nova jackal]

Let’s see if scopley EVER respond to this issue

[heavy torrent]

Please fix the Daily Goals not updating the score quick enough as it is stopping people from finishing them in time before the timer runs out and you get the point & then it might take a hour or two before it is registered, this never happened a couple of weeks ago so what have you done since then to brake it.

[opaque palm]

5 day old ticket no response re sisko bps 😢

[candid beacon]

Can you fix the zoom??????

[covert tendon]

Fractured Factions - SMS not scoring?

[earnest crest]

Check to see that you're killing hostiles that land within the range of the scoring card.

[covert tendon]

oh wow. limited to lower level ships. didnt think of that. thanks

[woven rapids]

Thanks, next time it happens, (and its already happened a couple of times), I will try this.

[earnest crest]

You can usually avoid that problem by allowing the system to fully load in before moving a miner off of a node.

[crude plover]

The back button is still not working. It's been days and having to restart everytime I have to get out of this tab is RIDICULOUS. 😡

[acoustic dove]

No one in our alliance can access territory to turn on the buffs

[earnest crest]

I'd try clearing localization a few times, or changing language settings.

[acoustic dove]

You think every single commodore and our admiral all suddenly have the same issue?

Not working on PC, Android or Apple

[earnest crest]

Yes, the issue is widespread and across all platforms.

The workaround has a high success rate, I'd try it.

[vale yacht]

starbase error 26 has returned to server 35

[bold sigil]

What a hot mess of a game . Worst in the three years and more I have played.I do not want your stupid chests to make up for stupidity. Crash crash. Can’t see starbase unless you crash first. Reds stuck and can’t complete events . Missing data from many systems. Officers not appearing when I need to change them. They just aren’t there, What a total disappointment all your good efforts are being bashed by these many issues. Fix your game .

[chilly cipher]

The clear coast game is noy working and impacting other games

[earnest crest]

You'll need to kill non-armada hostiles for that one.

[bold sigil]

If you can see them or there not stuck. 🤣🤣🤣

I’f I’m wasting my time posting here . Game is so bad I don’t care to play.

[vivid sundial]

Had two miners in a row do this! Moved off zero node or had miner next to open node. Highlighted miner dick, clicked in the open node, clicked Mine. Miner charges and warps off somewhere around 4 minutes away. Got it stopped but wasted several minutes….then tried again and same crazy results

[bold sigil]

Game is a total mess.

[spring oriole]

I can’t attack anything in the lvl 34 actian system

[magic hatch]

Everything broken again. Server 35.

[spring oriole]

Also the interceptor in the 33 actian system on server 34 has been stuck in place for a few days now.

[earnest crest]

Ghost ships, including apexes, are under investigation still.

[wispy patrol]

Services are completely dead now on Android and PC. They used to eventually appear and could be activated but they haven't worked at all in the last day and a half

[earnest crest]

Try clearing localization or changing language settings. Should get you enough time to reactivate services.

[native oyster]

Android, game not loading past 70%. Should I reinstall again?

[native oyster]

After reinstallation I get 76%. Looks like game can't connect to Scopely servers.
Is the game dead?

[steel night]

the time shift problem on Server 158 is still annoying since more than a week!? Please repair!! Me and a lot of others are really thinking stop playing!!

[native oyster]

update, game loaded after about 15 minutes. Back online 😅

[wispy patrol]

Was a fresh install of the PC client 😅

Changing language worked 😂

[dusky wind]

Scoring lag on server 158 accross all play game unplayable market come to a halt people leaving game

[limpid fulcrum]

@umbral nexus I'm sure its been reported already but I'm on server 36 and every system I have access to with the actian apex hostiles are broken. The apex hostiles are frozen in place and cannot be engaged defeating the purpose of any meanful grind towards upgrading the mantis and progressing through the research.

[crude quest]

Anyone know how I can get scopely to fix my account? It's linked to a player account I don't use and I can't use the stfc store

[young flicker]

@crude quest i know they can fix it as someone in my old alliance had the same issue and got it fixed. you have to raise a ticket and provide them with some info regarding your account.

[crude quest]

Thanks, I've reported it several times

[slate urchin]

Is this a bug with the cargo space or works as designed?
In dock and out of the dock

[pure urchin]

On the event store there is available the projectile skin Cryonic blast. I have bought this with two time 7500 isolinear data chips. The game however descided to grant me the Ionic Disruptors. so instead of a 20% damage increase i get a repaint job. After contacting support "Leon" gave me the "computer says no" reply, no explenation no refund just you've gotten something so what you on about. Is this a bug or a scam ?

[uncut lake]

Do you have the mantis?

[slate urchin]

Yes

[uncut lake]

It's a visual bug. Your mantis cargo research apply to every ship when in dock. The right number is the one in space

[slate urchin]

Thank you for this information, 👍🏻👍🏻

[spiral venture]

Not sure if it’s a bug but CS can’t take back refits to give you other ones. You can get the one you want in the next event store

[pure urchin]

with what credits ?

[magic horizon]

Has already been noted and raised. 🙂

[spiral venture]

In the next event store

[pure urchin]

i blew 15k Isolinear rods wich will also not be refunded he says

[unique forum]

Changed alliance and now both Starbase Architect events have been reset and not progressing

[spiral venture]

Yep. They can’t give back refits or the credits

That’s a standard response

As they would have to remove the buff you gained as well which they can’t do

[pure urchin]

i had no buff

what they cranted is a repaint

[spiral venture]

What did they give you?

[pure urchin]

ionic disruptors

[spiral venture]

So you did get a buff.

[pure urchin]

not even available atm

what buff ??????????

[uncut lake]

Cryonic blast need 75 ionic disruptor shards + 75 Cryonic blast.

The pack give both

Are you sure you didn't unlocked the ionic disruptor by mistake?

How many cryonic blast shard you have now?

[spiral venture]

You unlocked the ionic distruptor. As far as CS see it you unlocked something they can’t take back. It’s a bit silly in some cases but it makes sense to keep everything they can take action on the same

[pure urchin]

i did not press ionic disruptors so no not accepting that

i had 26 cryonic shards, bought 2 packs, now i got 1 cryonic left and no cryonic buff c'mon

as it gives cryonics shard in the store i didn't press anything in the refit tab

so i didn't activate anything there

[spiral venture]

Got some screenshots?

[pure urchin]

what i got now u mean ?

[spiral venture]

When you click on Cryonic blast what does it say?

[uncut lake]

You had 26 normal and zero cryonic. You bough 50 of both. That put you at 76 normal, 50 crionic

[unique forum]

Yeah I accidently unlocked photon blast after buying Positron laser and now I cant unlock Positron laser due to lack of those generic shards which you cant get anywhere.

[spiral venture]

You have 50 cryonic shards. And 76 normal epic shards. So you couldn’t have been able to by the cryonic blast

[unique forum]

Stupid that you need two types of shards to unlock a weapon skin, makes it error prone

[pure urchin]

so 26 cryonic and 2x 25 makes 1 cryonic left ?

[uncut lake]

You don't have 1 cryonic left, you have 1 normal epic weapon left. You have still 50 cryonic

[pure urchin]

i had...., 26 cryonics to start....to open it you need 75 as it says in the shop.......i bought 2x 25 what the hell is the math here ????

[uncut lake]

You had 26 ionic disruptor shards. Not cryonic

[pure urchin]

the heel i did

i had 26 cryonic from previous event

[spiral venture]

You had 26 generic epic shards or as Minna calls them 26 ionics

You had 0 cryonic

[pure urchin]

on this window i had 26 cryonic

that is not general epic

[lilac juniper]

The display on the “outside” before you click on the individual refit shows number of generic epic shards for cryonic

That’s why it’s showing 1/75 now, for eg, when you actually have 50 cryonic shards

That’s a terrible UI decision but 🤷‍♂️

[unique forum]

So anywhere else I can report this? Not sure devs/support are looking at this channel...

[uncut lake]

Most of the special projectile weapons will need 2 currencies :

• the normal epic currencie

• the special projectile currencie

The projectile screen will only show your progress for one of the 2 currencies. The game don't handle showing the progress on both.

Note : depending on projectile, it will either show you the normal or the special currencie (but of course never both)

Note 2 : depending on projectile, inside the projectile screen, the normal currencie will be up and the special on bottom in big or vice versa

Summary : scopely visual are awful, but the result is correct. You need both currencies for most projectiles

You though you had 26 crionic. You really had 26 generic epic.

We can't do more to explain, sorry.

[pure urchin]

so yup i feel scammed and will remain as such ......

[uncut lake]

Cryonic is 20% damage on base, that end up at maybe 2% or less depending on research. Overall you didn't loose anything very important.

You can make it up in another event store

[unique forum]

He's Gul Dukat

[stuck pond]

I am stuck only able to answer the first question correctly. #2 doesn't display, so i cant finiah the event

@unique forum i did that, it gave me the credit but never cycled to q2 :(

[unique forum]

It might take a min or two, how long have u waited?

[stuck pond]

1 day

[unique forum]

oh, then I dont know. For me sometimes it takes a few mins and I need to refresh. Are you sure it is not available if you scroll to the right?

[lilac juniper]

Hm all the questions were up together for me, they didn’t cycle like they did last time

[spiral venture]

Yh they were all up this time

[stuck pond]

Nothing else...

[lilac juniper]

It’s broken for sure then 🤔

[stuck pond]

@lilac juniper is this the only place to report that problem?

[lilac juniper]

Also opening ticket in-game

That’s probably better so they can fix it for you before the event ends

There should also have been a meta event in addition to the eight individual questions

[wary cypress]

Has anyone experienced a problem lately, where armada wouldn't start? It shows "armada was cancelled" message, but there's no reason for cancellation, cause leader remained still. It happened multiple times already and it just happened again.

[tidal tartan]

Contact CS #👽-how-to-contact-support

[wicked vigil]

I have to quit the game to exit this screen on the pc. esc key does not work

[solid trench]

Customer support does nothing except for give you a copy/paste response and close the ticket without resolving.

[twilit wagon]

The gold cardassian disrupters don’t appear to be giving the 25% critical damage bonus as advertised

My ships were at 295% before unlock, and still 295% after

[keen surge]

they're not showing in the stats, but independent testing from some others has indicated it is actually working.

[twilit wagon]

Not sure I’m seeing that myself from some recent logs - but still testing

Have they acknowledged the bug?

[keen surge]

I don't think they officially acknowledge anything to be honest..
25% extra crit damage would only be a real damage increase of about 8.47%, for reference.

[twilit wagon]

Yea thanks, which on a 600K shot should be fairly obvious

But looking at heavy trader logs before and after I’m seeing an average of about 630k consistently

Can you point me towards this other testing?

[keen surge]

well, not really that obvious in most cases. If you're using an Augur for example you have a 20% variance just in the base damage of the weapon.
And from 600K average crit the increase would be to only 630K average.
I believe Ripper has stated it as working, but there's Sudo over at the Crews & Ships discord, and TheDudeAbides did some averaged testing over there also (he was disappointed with the results, but assuming a normal level of existing crit bonus it looks fine; screenshot of his testing attached.)

[twilit wagon]

Ok thanks, yea I need more logs to let the true variance average out I guess

[keen surge]

unfortunately, yeah.
With some patience you can work it out exactly, but because of how the numbers work most bonuses unfortunately aren't in your face obvious.

[slender silo]

Anyone had armadas stop scoring in slb?

[opaque palm]

This is 💩 …waiting for a response to a ticket submitted 5 days ago re recruit sisko slb bps. What is going on?

[solid depot]

My dailies points have not been registering all week

[wary cypress]

@topaz aurora Hi, is there any report on this available and do you know about this? We have a player whose every exchange armada gets cancelled and others that have this problem every few armadas.

[upper jetty]

Extract: C:\Users\TripA\AppData\Local\Temp\nss29AD.tmp... 100%
Delete file: C:\Users\TripA\AppData\Local\Temp\nss29AD.tmp
Downloading launcher files…
Launcher files downloaded.
Unpacking launcher files...
Installation error: failed to unpack launcher files. Error code: 1663425484

[uncut lake]

It's only cancelled when he start it? What crew does he have when he do?

[wary cypress]

It's cancelled, when timer reaches zero. One of them had Kirk, Spock, Khan.

[vague hull]

Minor defect for the past week. The back button on missions/dailies does not work on my Samsung S9.

I can use my back button from the phone os to perform the back action.

Image attached

[earnest crest]

What server?

[wary cypress]

EU-120

[earnest crest]

What system?

[wary cypress]

It was Mige - uc37 armada which got cancelled two times in a row. @earnest crest

[mild finch]

bug ?

[earnest crest]

Click the cargo icon to confirm it's all trit?

[glossy dust]

Any update on the Starbase not working (cant access from phone or pc) - which more or less denies ability to compete in ALB for starbase build :/

[dreamy lichen]

Server 49. The apex ship has been stuck in battle since yesterday.

[glossy dust]

Current lis of bugs that makes game more or less unplayable:

1. Constant crashes on old phones (like more often than every minute)
2. Starbase cant be accessed (starbase_error_26)
3. A lot of errors showing every now and then (including game start)
4. Ships show diffrent power when docked and in space
5. Ships shows different cargo size / protected cargo when docked vs in space
6. Ships shows wrong cargo size when under deck officers used (SNW Laan)
7. Ships shows wrong protected cargo size when under deck officers used (Barclay)
8. Armada bug copying stats of officers of player who starts the armada to other players

Bug no 7 costed me a lot during preparations for Latinum Mondays - my ship went OPC before event start and I was taked off the node...
Should I really calculate everything manually because Scopely cannot do math?

When those bugs will be fixed?

@umbral nexus those (and other) problems are really annoying... please make STFC great again 🙏

[ashen tinsel]

Game crashed when i go to starbase, only when i new start the game i can go to starbase @server 158. <@&509691205798592532>

[echo cipher]

@umbral nexus Does Scopely intend to fix the ever-worsening Back button bug, or is this just how the game is now?

[winter flint]

You forgotten the DELAY LAG wich is Still Not fixed 🤬

[last nova]

Is it intentional that we compete with players on different servers the SLB recruitment event?

[earnest crest]

It's an xslb, so yes.

[last nova]

The "x" doesn't show up in my client.

But it is announced as one, you are right.

[strong pier]

Dailies completed, but not getting points for the reward chests.

[leaden orbit]

I’ve honestly forgotten how long it’s been. 201 has had the fun drained out of it, because anything that requires scoring has a lag of 40 minutes on a good day. It’s especially disheartening because there’s no communication around it. Is this going to just be the way it is until the next game update?

[worldly current]

Good evening, I think that the score did not increase during the events, the lag again ?

[leaden orbit]

“Lag again” makes it seem like it went away and then returned. 201 is stuck in a lag hole, never to see synchronised scoring again.

[silver oracle]

Lag on server 31 again.

[fresh skiff]

we all been Scoplied yet again hahaha

[calm shadow]

What the hell is going on scopely's servers every day? Are you mad to tickle your gamers every day? Or did'nt you pay your monthly server bills on time or also with the same delay then the game is running? Fix these lags or shut down the game. 🤬

[nova glen]

158 server has the same problems

[leaden orbit]

I’d send you my sympathy, but it’ll take at least 40 minutes to reach you

[nova glen]

😂👍

[harsh acorn]

Keep getting kick out of game during play and have to restart constantly. Screen goes black with or without game logo at times.

[regal dawn]

I upgraded 4 modules on my D'Vor over 30 minutes ago. Still no score. Not even for spending the materials for the Recruit Events.
I realise it may be lag, but hope it's not a bug.

[quick birch]

blinks the D’vor doesn’t take FMs…

[spiral venture]

Frequency mods are for the Franklin

[regal dawn]

DOH! - You're right - more coffee needed! 🤦‍♂️

Upgrading the Franklin worked much better. Thanks. 🤣

[sour raft]

Best ship is stuck in like ghost space for about 3 days and can't dock. That's a bug right?

[earnest crest]

I'd follow the "stuck ship" procedure that's pinned in this channel.

[feral thunder]

Star Base error 26 🙈

[autumn brook]

Star base error 26
Lost starbase.
Cannot compete in the assembly medals spend event because no starbase to unlock research.
Cannot move starbase to mine to compete in the ALB.
Cannot understand the complete lack of communication.
Stop releasing events people can't participate in.
Stop alienating your player base.

[uncut lake]

Starbase 26 error is under investigation and they're working on it still. Did you opened a ticket?

[autumn brook]

Most of the commodores have opened tickets. Support just says 'we know' but that provides no comfort or addresses any of the issues. Other alliances are OK and can progress. Some like ours are stuck. Yet events keep being pushed out that large swathes of the player base are handicapped in. It's one of the worst examples of alienating large numbers of players.

[sour raft]

Oh I did. Doesn't seem to do much.

[earnest crest]

Did you get a reply with ticket number yet? I'd check your spam/junk folders

[feral thunder]

Same, and we sit on empty Plasma...

[sour raft]

Ticket numbers that's about it.

[olive dust]

Interesting icons 😅

[uncut lake]

I have that quite often. It usually mean that your game is open since too long and need a reboot (coffee break time)

[silent mirage]

How quickly does scopely get back to support webchats? Changes my espionage count being fixed before the timer runs out?

[native oyster]

US server 22, points are not tallying up. And the usual…lag. What a surprise.

[pale kettle]

Took 4 days after the event ended

So... pretty useless

[silent mirage]

Lovely.....

[odd hornet]

Not getting points for daily officer event

[severe fern]

S120 -- Not a single event is giving points anymore.

[oak tapir]

I'm not getting the points for alliance help

[quick cedar]

im geeting stuff for events not listed

[winter solstice]

https://tenor.com/view/lag-cat-gif-24195317

Lag, so much lag in scoring

[glacial island]

I payed for a rod 5 minutes ago, but I didn’t get it. When I tried to open the chest, it said go to the store. Then the chest disappeared

[uncut lake]

Wait a little, it could be lag related. You already tried rebooting?

[wide badge]

I'm not getting credit for alliance help & contributions

[native oyster]

server 186 has major lag once again

[silver oracle]

Scoring lag on server 31 again today. WTF Scopely.

[sharp edge]

Lag on EU164 too

[ashen tinsel]

We should collect the server with delays;

• 31
• 158
• 186
  ...

[misty zenith]

I’m hoping this is only lag. Researches not scoring.

[ashen tinsel]

In 158: its a delay from 30-60 minutes

[uncut lake]

Needed 5 min to get my score, but I got it. Look like general lag. Check in a few min

[acoustic reef]

Why do we have players from different servers in our recruit-SBL?

[pine cargo]

@earnest crest Game stuck at downloading game state. Can’t get into game

[earnest crest]

Today's auction is an xslb, it's listed in the schedule, and next week's is too.

[acoustic reef]

Thanks.

[earnest crest]

Lots of lag atm, might be affecting login servers. Where is it stalling?

[strange field]

Greetings from your billing service. Its not working. Had to restart the app.

[elfin storm]

I did not receive a ticket for the event how do you get one

[young flicker]

server 201 is suffering a 50 min scoring lag for the 11th day in a row.

[native oyster]

Why oh why is the lag not getting fixed? It seriously can't be that hard to fix it up. COME ON!!!

[glossy abyss]

Our alliance has our starbase currently in the Dauouuy system, however, only admirals/comms can view it without issue. Any of our members who try to access that system will have their game instantly crash, but anyone with permissions to deal with the starbase seemingly has no problem.

[neon badger]

Please fix the research glitch where it doesn't think you've started building the alliance starbase.

[winter flint]

Where is it Not lagging

[tranquil pulsar]

#fixzoom

[quaint dune]

Might be covered already but is Officer Recruit broken (specific to using resources instead of armadas)?

Nm it just caught up

[craggy estuary]

Oh my god!
You are not going to believe this!
LAG is so bad, I’ve collected all my completed daily tasks and still have 0 points for daily milestones!

But don’t you dare to say lag needs to be fixed or you’ll be muted and/or banned.

[maiden tapir]

Exocomps are not working on the mantis, lvl 35 hostiles.. Not wasting more tokens to check other systems

[ripe gazelle]

🤔 do I even have to say what the problem here is? 😆

[atomic solar]

looks natural to me

[magic hatch]

Star base is yet again not registering so I can’t do the research I want to do.

Event store is also not populating in the submenus

Lag also on 35

Maybe we should all just come back in a month once they fix this stuff

[karmic jungle]

Events don't score in 138 <@&509691205798592532>

[eager spade]

starbase_error_26, nuff said

[karmic jungle]

It's impossibile to play

Damn

[midnight sand]

TC buffs sit and spin after territory take over, only admiral could activate.

Tl’an & O’Brian: warp base increase below deck abilities do not activate

Cargo will not fill last 10% of hull no mater how many hostiles hit with Tl’an on board.

Entering starbase crashes 86 % of time

game is updated, localization cashes cleared, iOS, server 33, commodore.

also LAAAAAAG and the internet error which is definitely not on my end, as my line of work requires 100 down/25 up and is stable consistently with speed tests.

[craggy estuary]

Starbase missing <@&509691205798592532>

[small sapphire]

uhm... according to the september-events-list posted 11 days ago: today there should be a XSLB recruit event for Sisko&Kira... I don't have that event... all I see is the SMS event that normally accompanies the leader board event (server: 192, platform: PC, restart of the game didn't solve this issue)

[uncut lake]

192 don't have it, it was reported and should be more news about that in a few days

[glossy dust]

Current lis of bugs that makes game more or less unplayable:

1. Constant crashes on old phones (like more often than every minute)
2. Starbase cant be accessed (starbase_error_26) + right now it looks we dont have starbase at all even after spending a lot of rss
3. A lot of errors showing every now and then (including game start)
4. Ships show diffrent power when docked and in space
5. Ships shows different cargo size / protected cargo when docked vs in space
6. Ships shows wrong cargo size when under deck officers used (SNW Laan)
7. Ships shows wrong protected cargo size when under deck officers used (Barclay)
8. Armada bug copying stats of officers of player who starts the armada to other players

Bug no 7 costed me a lot during preparations for Latinum Mondays - my ship went OPC before event start and I was taked off the node...
Should I really calculate everything manually because Scopely cannot do math?

When those bugs will be fixed?

Can I get answer to that question please?

[small sapphire]

in a few days lol xD after the 48h event is over? xD which reminds me... I opened a support ticket about something else... it took them 22h to send me the "automatic answer" informing me that I will have a real response within 24h... that was last SUNDAY!!!!

[glossy dust]

Why there is no OFFICIAL INFORMATION that the game is broken and someone is fixing it????????

[small sapphire]

issue number 4 is not a bug - your base provides certain bonuses for combat to docked ships in case of an attack that these ships are defending against... these bonuses and buffs result in a higher power level of your ships when docked vs in space as they are ONLY applied to your ships while docked

[cursive sedge]

Sisko Kira recruiting slb against another server?????

[uncut lake]

Cross server leaderboard. We have another next week

[nocturne crystal]

I’m experiencing resource and reward issues! I earn these things and see them increase while playing BUT when I quit for the day then start playing again various resources and reward start at lower levels. Some items it happens all the time, other items its spotty! Net result is extremely slow advancement. Please help.

[wary cypress]

I'm sorry, I know that lot is going on, but can I get some info regarding this? Some players don't want to start armadas, because of this problem. We spend our directives and armadas get cancelled. @earnest crest

[strange field]

Does one of the participants have Kira on the bridge?

[young flicker]

point 4. ships gain a bonus when docked and defending station.

[wary cypress]

I didn't remember all the details. I know that we were experimenting with new officers, so it's possible that someone had her.

[strange field]

Try again. Make sure nobody has Kira on bridge. 👍

[wary cypress]

Thank you. I'll check it with them. Would be great, if this solves the problem. 🤞

[unborn bone]

How do you participate in events when the game has no idea how to work. Starbase research is impossible when game can't work out the basics of starbase upgrades

[magic horizon]

Click on the ‘go’ button and then come back. You should see the research is then possible.

[unborn bone]

@magic horizon this is what happens when I click go

[glossy dust]

The problem is when Starbase looks empty after a week of upgrading it... When will it be fixed? It affects current leaderboards

Exactly how @unborn bone shows it

[earnest crest]

When I had that error, I went to the alliance button, clicked the starbase, left that page, and went to the research page to see it updated to work again.

[glossy dust]

When I go to alliance I get starbase_error_26 and clicking starbase shows nothing

[unborn bone]

@earnest crest just cleared cache and restarted game. No matter what I do, I can't do any research requiring diplomatic relations lv1 even though my alliance has lv5

[glossy dust]

Looking just at those researches shows we should ghave some modules

When I click go on one of researches I see empty Starbase

So it is completly not working

[wet oyster]

It really feels like someone tried to fix the lag issues by reverting some server to a pre-lag configuration,
which is most likely from before the starbase update.
So the server is unable to handle any requests about starbases, because it is not supported by that previous configuration.

[glossy dust]

It had a lot of modules 2 days before... Now its just a cosmic junk same as the game

[unborn bone]

@glossy dust be happy you aren't research blocked like I am

[earnest crest]

I'm not clicking on the research to get to the ASB page, I went from the Alliance button in the bottom left.

[magic horizon]

I see that both of you two @unborn bone and @glossy dust are not commodore or higher.
Can you ask your alliance to promote you?

[glossy dust]

I know you <@&509691205798592532> can only pass the information, but maybe some more pressure on Scopely and devs... this is ridicculous how the game works atm. I hope we will get good gift chests for not being able to participate in arc events because of those bugs

[unborn bone]

@magic horizon why should I be a commodore in order to do some research?

[wet oyster]

Following the path from research will only result in this error

[glossy dust]

Our commodores have same issues... 2 days ago I saw all the modules even when was not commodore

[magic horizon]

Pressure amount is irrelevant. They know about it and as it’s a new content, and are working their hardest to fix it.

[magic horizon]

That’s what I see from your screenshot as I can see my building requirements.
If that is a possible fix then I can pass it on.

[glossy dust]

Maybe some oficial statements would at least show that something will be fixed and we will be rewarded for broken game on which some of us spent tones of money 😦

[quaint meadow]

The game is broken as intended and they don’t care while you spend money. They will break the game every single month as they are incompetent and have no idea what they are doing. It is a disgrace. Every patch every arc bugs are the only thing we get - the rest is recycled rubbish

[glossy dust]

There was time, like half year ago when releases every arc waere going smoothly... but past few arcs is total disaster

[unborn bone]

@magic horizon yes apparently you do have to be a commodore to do those researches as I just got promoted and can now do them. What a load of rubbish, rank blocking research is a shocking idea

[magic horizon]

Not rank but maybe linked in code incorrectly. Thank you for checking this.🖖

[glossy dust]

Ill drop a screen recording being commodore to show exactly what is happoening. @magic horizon I sent you PM with soime more details

[manic sonnet]

Hoodwinked part 1, 2/4 only hostiles in Elva count. Thankfully the "locate" button tool me there.

[glossy dust]

Here is the video showing broken Starbase from a player perspective (commodore):
https://youtu.be/h-76yYAiyis

[fading talon]

If each mission scores 5 points, how is it possible we get that score?

[spiral venture]

It’s a server event

[glossy dust]

Its a server event (jinx)

[spiral venture]

👀

[fading talon]

Yeah, score should be a multiple of 5...

[spiral venture]

👀

[glossy dust]

Thats a good point 😄

[uncut lake]

Someone didn't finish a mission yet, 5 parts per mission, its probably giving 1 points per part instead of 5 points for total completion

Or 5*5=27 and my math teacher teach me loads of wrong stuff when I was young 🥺

[maiden tapir]

Android 🧐
At what point are "bugs" a problem? Just curious.

[glass elk]

Probably what you want is happening, two players from my group have abandoned ... how can we not understand them? Continuous interruptions, credits and resources lost due to game crash.

[weary sierra]

So, Mantis not picking up the buffs in Actian Space?

[hallow steeple]

plz see ticket #8271403 😦

[weary sierra]

ok, so at least there's a ticket..... Thanks.

[earnest crest]

Common issue, can usually be manually activated from the consumables tab of the store though.

[weary sierra]

thank you, found them. wow, that's unwieldy......

[earnest crest]

Once unstuck they seem to auto-activate, but I've had to restart once to help it along.

[sudden dirge]

Confirmed. Now fix it. Please. Server 10

[jolly spear]

Actian Apex has been stuck and untouchable in Azuras for days. What's up with that?

[bright stirrup]

Had an epic mada not fire in ds (Hyland), countdown went to zero acted as if it was going to start and then after about 45 seconds of being at 0 nothing happened

told the host to put in a ticket for the 500 epic directives that were wasted but any idea of if that’s a known bug?

[uncut lake]

There was a few report, told him to check what officer was used by leader and members and to precise it in the ticket. And maybe use another crew from now on

[tender cave]

I am more than a little irked that i have been sitting in the scopely chat cue for now 7 hours and my original responce has yet to be even looked at or responded too. this is totally unexceptable from any company to leave someone in cue for support for 7 hours! 😡

[uncut lake]

Are you talking about here, or a ticket you send to support? @tender cave

[tender cave]

a ticket i am submitting in the website chat

[uncut lake]

It can take a few days, depend on how much tickets they have. And weekend is often slower

[pastel turtle]

System broke Scopley

[tender cave]

it's not a situation i can easily walk way from and pick up another time, my peace shields are not holding the full length of their time. a 24 hour shield is only holding 10 hours

[deep pasture]

Is there any update on when territory service activations will be fixed? Still getting spinning wheels here.

[uncut lake]

No update that I know, but clearing localisation or changing language settings is a temp fix, to be able to at least activate service

[uneven field]

Is there a larger issue with armadas currently? We have had now three armadas not firing up after reaching 0 within the last hour or so.

[uncut lake]

It's new, so might be related to a crew. You had any ds9 officer in the armada?

[uneven field]

Yes, Kira.

[uncut lake]

Try without her

If you already send a ticket, add Infos about the crew used, could help

[uneven field]

Well we have had armadas start normally with the new crew on, we have had armadas not start without them. I haven't found anything to link the ones that didn't start.
I would be more than happy to test out every possibility if it wasn't so darn expensive to start these. And I would imagine customer support is full of requests to get ppls directives back already.

[uncut lake]

An alli on my server think it's Kira. Could be a synergy going wrong with another crew, but without her they never had the problem again. I follow their warning, and we don't use her either. Maybe it's not that, but don't cost much to put her in bed rest a few days 😅

[uneven field]

Sure, will try that. And hope Scopely fixes it in less than a few years.

[uncut lake]

If it happen again without her, we will call sherlock 😬

[potent galleon]

@umbral nexus The back button is grayed out under daily goals/away teams. Have to restart the game to get out of it. On android.

[craggy estuary]

Starbase_error_26

A fix + compensation for losing rank 3 in ALB, thank you.

@umbral nexus 👆

I think the actual rank 3 awards would be a good compensation to start with. Then add in the things lost because we “don’t have a starbase”.

[last yoke]

This is happening to me as well. My workaround is usually trying to find any other tab I can open that will get me to a system location to get out of the menu. It is very frustrating that the navigation fails to get you back to your previous screen.

I submitted a ticket, but have not gotten any word back regarding this bug.

[craggy estuary]

Scopely only reacts fast if it affects the store somehow.

[river token]

Sure y'all have heard this by now but Kronos is not spawning light capitol transports at all. These issues that keep coming up are unacceptable. You need to fix all the issues, terminate every employee you have and sell of the company to someone who knows what they are doing.

[rancid finch]

@umbral nexus
We are experiencing a Starbase-error 26
Thus costed us Rank 3 in the ALB until now.

[leaden orbit]

From the 201 trenches, Day… 12, I think?

[delicate peak]

.-.

[craggy estuary]

Lag has been an issue since before we merged. Since then …

…

… it has been terrible on server 136

[leaden orbit]

Our server has only been impacted since the launch of this arc - consistently 40+ minutes delay for any achievements to be credited

[frail robin]

Wrong Toplist on Recruiting Event EBL! Mixed with Server 159 !

[olive gorge]

Apparently our Starbase as randomly disappeared, come on Scopley it more than just an annoying message now and it's directly affecting progression.

[magic horizon]

Try clearing localisation for a start (if not done so already).
Click on ‘go’ then view base and come back to research screen.

[glossy dust]

Harli - it’s same bug I send you details - there is nothing a player can do 😦

All I can suggest is to push more on Scopely. Moderators already did, but if you can send in game ticket maybe we will create more tension.
Here is a video showing how the bug looks like for player… if you are experiencing same thing… please use it.
https://youtu.be/h-76yYAiyis

[magic horizon]

We don’t need hashtag escalational prompts.

[glossy dust]

Why? last time it showed a community power and somehow quick reaction and fix 🙂 (yeah, I know for you modes it is a problem)

[magic horizon]

Incorrect

#🌌-galaxy-chat message

[earnest crest]

Because it's not true, the "reaction" was already in motion before players had even learned of the change.

[magic horizon]

@glossy dust trying to incite something can lead to a mute or a ban.

[glossy dust]

Well... then please dear mods - make those bugs fixed... not in a yer... now, as this completly breaks any game experience!
I was trying to be helpful and resourceful... but it seems that is not welcome here :/

And honestly - you showed a link to message... and we all know cc's were against what scopely did - but Scopely still blocked Gaila... only after the hudge reaction the discussion started again with a different outcome

[magic horizon]

Escalation with pitchfork spamming is never helpful.

[magic horizon]

It was temporary and the cc were part of that discussion so they were also happy with the outcome. Don’t assume things without knowing the full story.

[glossy dust]

They were happy with final decision, they were not happy with decision to block Gailas abilities

The second one happened before the pitchroks etc

Both discussions happened

[magic horizon]

Again, that was temporary and within 24hrs resolved. Gaila was never changed. The armadas were.

[glossy dust]

Gaila was changed - for 24h which caused a community base riot

[magic horizon]

Now, keep this channel clear for bug reports.

[glossy dust]

Why should we even bother to report bugs when there is:|

1. no official reacttion or bug log or info which are being fixed
2. they are not being fixed for weeks (starbase 26 is there for 2 weeks already for some alliances making new content unplayable)

[earnest crest]

There was nothing the CCs could have done to stop it, and it was the same with players. The information about Gaila had already started to spread and the economic impact of easy epic/rare credits had to be stopped, temporarily. The reactions from both CC/players had no impact on that temp nerf.

[glossy dust]

And to be honest - in decent companies - there are bug tracking programs and people are being payed for doing QA stuff 😦

Im not against you guys... sad to see you cant see and connect with players point of view 😦

[magic horizon]

Reaction and comment outstanding. You can’t say ‘we fixed it’ without knowing the fix.
Bug fixes can take longer than 20min. Don’t be naive about this.

[glossy dust]

But I also understand.. you cant do much except 'pass the information" 😦

[magic horizon]

We can and it’s all we can do.

[glossy dust]

Lol... @magic horizon have you ever worked in a decent IT development companies? Bugs can be fixed within 24-48h without any problems... not 2 weeks!

Its just a matter of priorities

[magic horizon]

We are, you players are not connected with what a mod does here. Yet we tell you time and time again.

[magic horizon]

Again, stop with the assumptions.

[glossy dust]

Hmm... the question is are players here to fullfill mods needs or mods to fullfill players needs? 🙂

But, never mind... lets keep on going... maybe one day, one arc will be as good as the ones we had beginning of this years, with small amount of bugs, good working release etc... one day... hope

[crude fiber]

LAG

[glass elk]

Lag

[native oyster]

We don't care about anything else but the lag!!!

[loud barn]

It’s a week now!

[frozen bronze]

A lot of times doing the starbase research it say i must complete assembly base but that building is already completed!? Going to alliance starbase and check and then go back to research makes me able to start it.

Another bug, sometimes setting a 12 hour shield before bedtime on PC-client only to wake up 8 hours later to an unshielded base!? WHY? Double checked and triple checked shield activation.

[gleaming cape]

A couple of weeks of ASB fail 🤷‍♂️

[frozen bronze]

Another bug, sometimes setting a 12 hour shield before bedtime on PC-client only to wake up 8 hours later to an unshielded base!? WHY? Double checked and triple checked shield activation.

[craggy estuary]

Random, game breaking errors that affect events and therefore reward, caused by not properly testing out new features is also not helpful.

[craggy estuary]

Accepting the lesser of two bad options is not the same as being happy. Plus, we don’t know how people were forced to “be happy” with the “solution”.

[craggy estuary]

I disagree

[leaden orbit]

If the lag isn’t a feature, it must be a bug.

[regal dawn]

The 12/8 hour bug is a known issue. IMO, there seems to sometimes be a discrepancy between what the client has in its local cache and what gets transmitted to the sever. And it doesn't only happen on the PC client.
For that reason, we've advised our alliance to do anything that causes a refresh to the server after setting a 12 hour shield and re-check what the server "thinks" was set.
The easiest way to do that on the PC is to exit the game and log back in.

[native oyster]

Eclipse armadas, Stella power levels fluctuating. Ships display more than 100k power difference between armadas. #FIXTHIS

[neat cedar]

server 140 once again territory bonuses are broken. just infinite swirling circle loading symbol when you attempt to go to them to active the bonuses

[lean wyvern]

Been like this for over a week. Can't activate territory buffs.

[neat cedar]

ours have been on or off usually 1 member of our commodore's manage to get them active within a day or two. have your alliance not at all?

[uncut lake]

Clear localisation or change language settings to force a reboot. It should work long enough to activate the service until the problem is fixed

[regal dawn]

To add to what Minna suggests, we had that same problem when it first started.
However, for the last two TO's, Having a Commodore or the Admiral bring up the Embassy screen just before the TO timer ends seems to "keep" the Services from going to the circling and thus enabling activation of the services without issue.
This might be another work-around.

[grim tide]

Got the 75 shards to unlock the Cryonic Blast (got from the “event store”) but instead game unlocked the Ionic Disrupter!
Just wrote a ticket but I am sure that as usual I will get some apologies only and will never see Cryonic Blast … got feedback on my server General Chat that this is happening to a lot other players ! @earnest crest is this a known issue?

[uncut lake]

Most of the special projectile weapons will need 2 currencies :

• the normal epic currencie

• the special projectile currencie

The projectile screen will only show your progress for one of the 2 currencies. The game don't handle showing the progress on both.

How many shards did you bough really and how many shards do you have now for cryonic? Not what is show on the main screen, but when you go inside the cryonic blast details?

[magic horizon]

This is in reference to Gaila. She did not change, the armadas did. Do not confuse the issue.

[spiral venture]

Would recommend not putting inactive officers in your below deck

[digital lance]

How is this a thing? An invader already on our server?

[native oyster]

Why hide the username. Difficult for developers to troubleshoot now...

[spiral venture]

That’s why tickets exist. Posting names on this server breaks the rules.

[native oyster]

Alright, good thing the ticket workflow is so easy (insert sarcasm)

[opaque palm]

Day 6 of no response to my ticket! #8249971. HELP! I want my Sisko bps!!! This is 💩

[severe acorn]

Also day 6 with no reply to my ticket #8249833... I just want them to undo the desealing rod for me as If it is to be used this time I dont want to and it dosnt say that once made it must be used

I only made it thinking it can sit in my inventory for when I hope to use it

[uncut lake]

Rods are only valid for the current treasury, they can never be kept

[craggy estuary]

I am not. Scopely introduced, having apparently forgotten how Gaila exactly works and how that can be used to our benifit. They did not like this and wanted that changed. That’s why they disabled Gaila as a first reaction. The community reaction to this was tremendous because they disabled a function that has been around for years because of the new content they didn’t really think about. This once again proves scopely does not do testing before releasing new features. They would have been allowed to see it and work on it before releasing the new features.

Do not lose sight of the root cause here.

[languid bloom]

Territory service are down again.

[native oyster]

yup, same here #eu-119

[tidal tartan]

Clear localization.

[spiral venture]

Clear localisation cache

[tidal tartan]

Faster 🤣

[languid bloom]

Stella's power looks like to be nerfed as well. Can't say if it's due to TT service loss. But will clear localisation too.

[native oyster]

how many times per day do you recommend clearing localization caches @tidal tartan ?

[tidal tartan]

Depends.

[native oyster]

@languid bloom same issue #👾-bug-reporting message

[uncut lake]

You have 2 officer in locked slot in one. They will show power you don't have

[tidal tartan]

Drop your inactive officers.

[native oyster]

Depends on what? The weather?

[languid bloom]

It helped Tnx.

[spiral venture]

You have to do it every time you want to see that page 🙈

[tidal tartan]

Maybe as well. But mainly only if it helps and how people can be helped in cases.

[uncut lake]

You need to clear localisation everytime you want to access territory service. So once a week after capture for each service

[languid bloom]

Sigh, lol.

[spiral venture]

Too slow 😈😈😈

[native oyster]

Not a real answer. Thanks for the effort.

[uncut lake]

If you do it more than 10 times a week you win an extra bug 🥳

[languid bloom]

Max bonus, no difference.

[native oyster]

Thought we've had enough of those.

[tidal tartan]

It was an answer. An unreal answer doesn't exist in our reality.

[languid bloom]

Below decks lets the power increase.

[tidal tartan]

The bonuses and the power are two different things and determined differently.

[languid bloom]

I think the drop in those one is the problem.

[tidal tartan]

That maybe the cause.

[keen surge]

That's only in reports / viewed by others, and only if their stats would increase the ship stats bonuses. Neither of which applies in that example.

[languid bloom]

With the constant drop in TT services, it's hard to check.

[uncut lake]

So in dock its might be related to the territory service then?

[keen surge]

Look at the actual stats on the ship, compare with an older battle log if you have one.

[languid bloom]

I will check, tnx.

[keen surge]

Could be. Best thing is to look at each of the stats and see what's actually different between now and before.

[tidal tartan]

TT services don't drop but once a week. The fact you cannot access them doesn't mean they are inactive.

[opaque palm]

Game keeps crashing

[languid bloom]

This is the last one I could find. Did a lot of autofarming in between. So no older log.

[keen surge]

I should clarify, check current stats outside of station vs older reports.

[languid bloom]

I use Rippers Community mod, Docked shows the same power as outside.

[keen surge]

You want the details from the last 3 screenshots, from the Armada. Click on your ship and then you can hit the i and get the details.

[languid bloom]

Hull health is different.

[keen surge]

Armour also.

[languid bloom]

Correct indeed. Hmmm, this will be a tough cookie to break apart what is causing it.

[keen surge]

Click the 300% health bonus, what's the health bonus?

[languid bloom]

First one is the Armada, second in the Drydock.

That's strange! Both 180450.

[keen surge]

No, that's normal. Hang on.

Hmm, you're looking for something around 10% hull bonus.

[languid bloom]

Do you know if there is a TT service that causes that?

Like

[keen surge]

10% sounds low.. I'll check the list though.
Did Ripper do any recent updates?

[languid bloom]

Last update

[keen surge]

That's probably the armour difference, only 2423 at max.

Hmm, not recent enough then.

[languid bloom]

Nope, just noticed it. It can relate to the service. We are a bit low on Iso 1 a.t.m. I'll discuss it with our Comms if they agree in activating it, then we will know for sure.

@keen surge, tnx so far for looking into it with this amount of detail! I like numbers myself, not many people go into it this deep. I appreciate that.

[keen surge]

Oh, you've gained hull. Well that's good 🤔
So really it's just the armour that you've lost, so could be the service and shouldn't really make a big difference overall really.

[languid bloom]

There is some researched completed in between. But I can't find the logic in losing that much ship power, where with max bonus I was at 780K plus before.

I probably have some logs saved on Spocks.club.

Too bad you can't see the ship power in the details: https://spocks.club/battlelog/?bl=3cb90b84-13b7-489c-907c-cf48bfd25b8d

[young flicker]

server 201 still suffering 50min scoring lag. It has now been 12 days straight.

[keen surge]

Hmm, nothing there looks to be an issue. And looking at the one from the Armada there's only the loss of armour now.
No chance you had an exo or anything active with that 780k one?

[ornate rapids]

server 81, azuras, plz fix this is hurting mantis efficiency https://gyazo.com/e25783f2d4ce0416aced01792f0fffc9
unkillable hostile

[languid bloom]

That could be possible indeed, tnx, did not think of that, lol. Could be an 80% Battleship Damage Exo.

But then again, it could only be a damage Exo.

[keen surge]

Hmm, that one doesn't look to apply to numbers, unless that's something Ripper has fixed also 😬

[languid bloom]

Probably not, it's on mobile as well. Some of our Alliance members are complaining too about looking like the ships being nerfed.

That's some key information, should have mentioned that before 😅 .

[keen surge]

Unlikely to be honest. I mean people think there ship is nerfed because they lose mantis bonuses when they leave dock, which aren't meant to apply 😅
Without the stats though we can only guess. What territories do you hold?

[languid bloom]

True that indeed. And most players are casual player who don't go into that details. This are the territories we hold.

[keen surge]

If it's common in your alliance though, someone else may have a log still to pull stats from.

[languid bloom]

I will ask, but most players are on mobile, it's a bit harder to get a good overview then.

[keen surge]

Yeah, so that's the armour. Expired only recently and not active. Nothing else that I can see of interest.

Mobile is fine, they just need to be outside of dock when comparing with logs is all.

[languid bloom]

I'll better make a separate Discord server with Screenshots of the different ships and their stats 🤓 .

[keen surge]

#🤝-help-each-other maybe 😅
You can PM them to me if you want though, going to sleep soon anyway, but you know what we're looking for now which is half the battle.

[languid bloom]

Tnx, will do! If you don't mind, I'll add you in Discord, a bit quicker that way.

[merry crescent]

Can't click on it and also on 2nd. The others work

[keen surge]

That's fine, though it'll be a while before I can have a look at it now.

[languid bloom]

Sure, no problem. It's 16:12 over here. So won't be on much longer as well, preparing dinner etc. And it will take some time to go into it that deep. Need to look when I feel up to it.

[grim tide]

Got from event store 100 shards, shows 25 now(on Cryonic blast). When I got the 75 shards, I went to the refits menu, only ionic disrupter was showing as unlocked, Cryonic Blast was showing 0 shards. In the meantime got another 25 shards, and now Cryonic Blast disappeared from store (think I reached the maximum allowed shards).

[uncut lake]

That number is not how many cryonic you have

That one is. Look that

[craggy estuary]

If you so it less, you also win an extra bug.

[craggy estuary]

If you include the square root of -1, the answer is imaginary…

[tidal tartan]

But still an answer.

[uncut lake]

Only explication is that you unlocked normal epic refit by mistake. If you contacted support already they can confirm it

[native oyster]

*not always.

[grim tide]

Nop. I checked both, Cryonic blast was not unlockable

But yep, I already contacted support, let’s see what they’ll say… usually they never solve my issues, maybe I get lucky this time!

[uncut lake]

They disappear from store at 75. So the first 50 you got was enough to unlocked the normal epic 75/75 as you already had 27, but only put you at 50/75 for special shards.

[native oyster]

The projectiles are a regular and repeating problem, always from player mistake, because for whatever reason during the projectiles launch it was decided that some projectiles needed two types to unlock.

[uncut lake]

Yes, it's very pushing for mistake 🙈

[native oyster]

Which is always exceptionally helpful when someone says “Oooh, I can make my ship shoot like a Jellyfish” 😆

[uncut lake]

#👾-bug-reporting message my first try at explaining 😅 it's really tricky

Nope, not that one

#👾-bug-reporting message long version 🙈

[native oyster]

I got a lot of abuse the other day trying to explain it because I couldn’t explain an unfathomably complicated process simply.

[grim tide]

Thanks! I understand now what happened in my case.. I applied the epic projectile shards on the “wrong” refit and not on the Cryonic blast I was looking for! Thanks for all the explanation and patience! 🙏

[uncut lake]

It's a very common mistake, because the game design is really not clear on that. You can probably make up the epic shards later in another store, but don't worry much, except the cosmetic (very cool) the bonus damage is minimal

[grim tide]

Better than the Ionic Disrupter I got! 🙈😂

[uncut lake]

I took the torpedo, but before seeing screenshot of the cryonic 🥺

[uncut lake]

You can pew pew in purple now 😬🙊

At very few exceptions, projectile are mostly cosmetics as bonus is on base

[void lake]

The static hostiles in lvl37 mantis space are making it where no 100% crit exo’s spawn

[severe acorn]

This is all I see... so I don't know where this is. Probably before you put it together but it's not obvious if that is the case

[uncut lake]

My screenshot come from the in game news.

[fervent rune]

Another day, another bug..

[severe acorn]

I see it now... that is sly... why wouldnt you write that at the point of getting the desealing rod... thats just wrong the way he's done that

Why would anyone expect to look there for that info

Scopely tactics to get people to use them without have the fine print at the point of getting the desealing rod

[uncut lake]

That month is good value, so you still get nice things. You can have another free in 3-4 months probably

[severe acorn]

Yes but I want to use it another time

[spiral venture]

You get like 2-3 rods a year for free. Still plenty of time to save for a better value month. As Minna said this month is great value

[severe acorn]

But the point is that when you put the rod together it dosnt say anywhere its got to be used this time

Only in the news section which makes no sense to why its there and not at the point of putting the broken bits together to make the rod

Its like walking in to a car dealership and saying you want to buy a car but not telling you you have to buy a car this time... then saying there's a note on the door saying so

[glossy saffron]

@umbral nexus Since when has this been a thing?

[spiral venture]

Always. Max is 54 missions

[glossy saffron]

But I only have 12 active missions - the rest are archived

So what is causing the issue @spiral venture

[spiral venture]

Max missions is active + archived

[glossy saffron]

I've had more than that on my main before for sure

[spiral venture]

I might be wrong on the total but pretty sure it’s 54

[plush oxide]

How do we get help please? My alliance mate has had a ship stuck in the middle of a system for days, w his best officers tied up, a dock tied up, and inability to move his base because of it. Tickets aren't working properly for him, the email asks for more info but says don't reply- it has been several days. Help? Please? Is there anyone here he can message? This is rough. Thank you.

[languid bloom]

Since the 8th of September, we are not able to relocate our Star Base to Harvest Plasma. A long standing ticket without proper follow up. Unable to participate in events, not able to get the proper rewards from it.

And when I just looked at the base, all of the parts we had build are gone and with a error message when trying to build it. A couple of minutes later, the parts are back in place again, but still not able to relocate.

More information in the Star Base Channel (screenshots).
#1018501853257937018 message

[tidal tartan]

Stuck ships can only be released by CS. See also #👽-how-to-contact-support

[plush oxide]

Thank but that's the problem. He has tried. And tried.

[earnest crest]

Respond to the emails.

[opaque palm]

What if we never got an email? Checked all folders by ticket # and nothing

[vital willow]

Usual problems at event refresh. Timeouts, can't see events...

[earnest crest]

Keep waiting, seems to be pretty slow atm. If it's excessively long, you can contact Eco about it. Though it's best to give them at least 5 days to respond.

[silent wave]

Everythink hard lagging S170. Can't recruite pp.

[deep hemlock]

Really, really need to do something about the reset lag. It has been horrible all week.

[amber sky]

Is the store gifts tab lagging and timing out for anyone else this morning?
(edit: if it came up in the last hour or two I don't see it here yet)

[floral needle]

lags,game crashing

[silent nest]

Happy Sunday

[amber sky]

Seems to have stabilized (and it may be my particular server acting up come to think of it)

[still fossil]

S40 hard lag since reset, game freezes in gifts and events

[potent galleon]

@umbral nexus again with LAG LAG LAG on servier 56!!!!!

[haughty lagoon]

https://tenor.com/view/spinny-wheel-of-death-grim-reaper-yoyo-loading-gif-15653343

[dapper warren]

Espionage Distractions AT event isn't scoring.

[main coral]

I like your optimism.
Whatever you're eating I want double.
Currently this will do.

[native oyster]

Litle bit of laaagggg again. #fixthelag. I'll wait a few hours, in meantime playing a 3D space game that is a bit more mature.

[gusty magnet]

@umbral nexus Cloaking doesn't function with the ships refitted with the Salvager refit. They disappear from a high view, but if you zoom in, you can see them.

[rain moat]

buying antares blueprints in the faction store does not count as spending credits for the starbase staffing event 😦

[uncut lake]

Spending credit on officers is needed for the event

[rain moat]

then the information is wrong

[uncut lake]

Yeah, the Tooltip is not very explicite, but it score only for officers. As its an officer event

[rain moat]

not just the tooltip. it also says "earn points by spending faction credits, ..."

[hard venture]

Display is broken on iPhone 14 Pro Max. Screen stretches beyond the edges. Display appears under new floating notch.

[glossy elk]

Espionage actions folder has disappeared even though o still have rods. No way to spend them now.

[quick birch]

Should be allll the way on the right

[rain moat]

it ain't

[native oyster]

Did you buy all three bundles available today?

[rain moat]

bought all bundles yesterday

had a brief bug where the last option had no apparent cooldown and didn't vanish, and had to restart the game to get out of that menu, but figured that's par for the course 😬

[grim moss]

Worf is looking rather rectangular this morning.

[glossy elk]

It’s been missing last two days. Bought them two days ago then tab has been gone yesterday and today.

[silk flame]

Yeah I and others in my alliance don’t have espionage actions in the event store

[earnest crest]

Espionage exchange issue has been escalated, though it might be intended.

[winter flint]

Hahahahahahahahahahahshahahshahahaha contact Eco hahahahahaahahahahahah He will answer hahahahahahahah

[glossy elk]

Thanks for the escalation. Please let us know if you hear anything.

[olive gorge]

5 days worth of bugs now and not one single acknowledgement from anyone at Scopley in either official or game announcements.

Whole alliances unable to do research and some including my own alliance seeing days of work and money flushed down the toilet in an ALB that we can no long complete in, and still absolute silence from Scopley.

Not good chaps, not good at all.

[elfin scarab]

Doesn't count

[uncut lake]

It only count if you spend credit on officers

[elfin scarab]

Is that supposed to be funny?

[spiral venture]

no its always how that event has worked

[elfin scarab]

Like this?

[earnest crest]

No, you're buying tokens there.

Credits are used in high tier officer promotions.

[uncut lake]

Like this

[dapper warren]

Waited an hour, and still no score on the AT assignment I started with Kira as AT lead. I even used a speedup to see if the score would pop on a completed assignment, but it didn't.

[elfin scarab]

That's the tab to the right, promote officers

Whatever, I see everyone is smarter than I can ever be, I just withdraw the question

[ripe aspen]

We all miss the Espionage actions folder too

[elfin scarab]

Away teams, starting any giving points, bonus points for sisko/ Kira/ miles as leader of ATA ( central position)

[earnest crest]

Which AT missions did you start?

[dapper warren]

@earnest crest I started the 4 hour one that rewards you with Fed rep and fed credits if a critical success

[earnest crest]

Check your event store.

[glossy elk]

It’s there now. 👍

[dapper warren]

@earnest crest I started 2 more and those scored. It's just the first one that didn't score, so my score is 2000 points too low.

[earnest crest]

2 more of the same ATA? or different ones?

[craggy estuary]

Welcome to starbase error 26

[opaque palm]

Any news re missing Sisko bps from recruit sisko slb last week Monday? I see others getting help here, but my previous questions here not being answered re my 6 day old ticket

[dapper warren]

@earnest crest different ones

[earnest crest]

Your issue looks very unique, there's nothing like that affecting others so you should wait on CS.

[opaque palm]

Thank you for the acknowledgment and info 😊

[earnest crest]

I'd create a CS ticket for your scoring issue or just redo the event pts you're missing. Pts from your first ATA attempt may have been lost in the early morning lag issues.

[dapper warren]

ok, thanks

[native ginkgo]

My game is freezing or kicking me out 20 plus times day. It’s becoming unplayable. Im playing on iOS. It kicks me out especially when there’s some pvp action which is frustrating to say the least. Could we have some kind of plan to bring stability?