🆘│community-support

[shut bolt]

[formal leaf]

probably silly question, but here goes:
is it somehow possible to add another button to the ticket panel: open ticket, another one that assigns a role ?

[vale mesa]

Im still having this issue

[gilded verge]

ofc you can make a multipanel, but with the Ticket Tool it is not possible to assign roles to users

[gilded verge]

uhm, previously you wrote about the global limit but here you can see that you have one open ticket and you have set the limit in this panel to 1.
All you have to do is close your ticket or change the limit. Remember that the limit will apply to every user.
Dashboard->Panel Configs->Panel Settings->Expand General Options->Ticket Limit

[vale mesa]

Thanks

[hallow lark]

How would we create a ticket for someone as moderators
We don’t want a panel we just want to create them on a case by case basis
Tried the $new command and it doesn’t even respond to me… and the dashboard has all the other commands but $new

[shut bolt]

Check out our documentation, that may make things easier for you :)
https://docs.tickettool.xyz/dashboard/panel-configs/command-style-tickets

[hallow lark]

that's not a premium feature is it?

[gilded verge]

yup, Command Style Tickets is available to everyone

[hallow lark]

thanks! @gilded verge @shut bolt

[iron night]

Gave +1 Rep to @gilded verge

[hallow lark]

oh wait...

[gilded verge]

thanks for docs ❤️

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[gilded verge]

3-5 mins cooldown for thanks @user

[hallow lark]

ahhh

[wicked geyser]

Yo so after I purchase a service what do I do next

[gilded verge]

But you mean Ticket Tool Premium?

[wicked geyser]

Not sure

[gilded verge]

uhm... there are no other services here besides what I wrote 😐

I don't know who told you that you will get help here, but I have the impression that you have been misled. 😕

[wicked geyser]

Looks like it

[ebon shell]

Yo

Can i make a ticket automatically name itself after the member that created it ?

[gilded verge]

yup, but to change ticket name, your server need premium 😳

[ebon shell]

yeah i have premium

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

The premium role has been granted to you

[ebon shell]

so what's the thing to type into that space

to make it name itself

after the member that create the ticket

[gilded verge]

try variable... hmm, wait please

[ebon shell]

so for example if user @blahblah creates the ticket the ticket name is

Blahblah

[gilded verge]

{author.name}

[ebon shell]

very nice

i love it here

[gilded verge]

😊

[ebon shell]

Does it have to have the word "Ticket" in front of it

or can it just be the name

[gilded verge]

you don't need first word, you can have only variable 😊

or something you want :>

[ebon shell]

also is there a way to put a custom pfp on in place of the ticket tool pfp ?

and/or custom name ?

[gilded verge]

can you show example in screenshot what you mean please?

[ebon shell]

so instead of "Ticket Tool" it would say something custom.

& instead of the ticket logo, it would be something i would upload somewhere

[gilded verge]

ofc you can change name, use rightclick on user/bot and choose "Change Nickname" but next what you mean, whitelabels is planned

[ebon shell]

very nice thank you

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[ebon shell]

:)

[primal cave]

quick question does anyone know how i can make certain roles be able to see ticketsz

[gilded verge]

you mean your mods, right?

[primal cave]

yes

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[primal cave]

ty

[gilded verge]

you're welcome 😊

[primal cave]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@jade topaz, here 😊

[iron night]

Gave +1 Rep to @gilded verge

[undone viper]

how i add more buttons?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

here :>

[undone viper]

ohh ty

thanks @gilded verge o

[iron night]

Gave +1 Rep to @gilded verge

[vagrant bolt]

Sos

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[vivid carbon]

what is this

nevermind

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

oof i don't saw "nevermind", sorry 😄

[elder sphinx]

hello

how do you put a ping after they create a ticket? like for example mods gets pinged after creating a ticket

[rigid thicket]

Hello, i didn't create log chanannel but i clicked transcript button. I Wonder is there any other way to see transcripts?

I'm running tournament, this is very important for me

Sos

[slender minnow]

Hey, if the ticket is not deleted then you can view the stored transcript :)

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@elder sphinx refer above ^

[elder sphinx]

whats the command

[slender minnow]

command for?

[elder sphinx]

i mean how do you set up after creating a ticket, a role gets pinged. i dont see any valuable information here

[scenic plinth]

Put that in your ticket message, the items it tells you.

[civic kettle]

Hi I have added a new role to all of the correct places in the dashboard, but they still cannot see the tickets in the server. Can you please assist me with this?

[quasi cliff]

Support Role or Additional roles

[civic kettle]

I added to support role first but that didnt work so I added to additional roles as well

[quasi cliff]

Changes won't apply to old tickets, make sure you are checking new tickets

[civic kettle]

Ahhh awesome, thank you!!

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[jade topaz]

paid for a premium but i didnt recieve the code

[slender ocean]

how to change language ?

[fallow ingot]

you need to go to the subscriptions page and select the server

[hallow carbon]

how do i make a ticket in a channel

[jade topaz]

it says this

[fallow ingot]

you can only change language on the dashboard and not on the documentation. To change to go the bottom of the website and it should say select language.

[fallow ingot]

Log out and back in

check if that works

[hallow carbon]

how do i put a ticket in a channel

[jade topaz]

didnt work

[fallow ingot]

Refer to your ticket for further assistance

[fallow ingot]

check this out below:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hallow carbon]

thx

[jade topaz]

already made one, #992205122501361704

[fallow ingot]

Someone will help you shortly, I can’t as I’m finally going to sleep 😴

[jade topaz]

thank you

[fallow ingot]

no problem

[jade topaz]

also, this bot was developed by battleye devs?

[covert swallow]

Battleeye is a person

[jade topaz]

so its not related to Battleye Services ( the anti cheat )

[covert swallow]

Correct

[jade topaz]

Alright, thanks

[marsh totem]

If I pay for premium can I customize the bot to have server branding?

[shut bolt]

As of now it is not possible but Whitelabels are a planned feature

[thorn onyx]

my tickets aren't going to the right category when closed, double checked the settings and closed tickets should go to a certain category, but it's not working

[marsh totem]

thank you

[iron night]

Gave +1 Rep to @shut bolt

[hot smelt]

How do i restart the counting of ticket # back to 1?

[autumn forge]

yo

someone call need help w setting it up

[hot smelt]

#📂│information setup guide here <

[quasi cliff]

Dashboard -> Panel config -> settings -> General Settings -> Ticket Count

[fallow ingot]

We don’t do VC support, if you need help ask here or take a look at our documentation below:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gusty pagoda]

Why ?

[slender minnow]

run the debug command in the channel you are trying to send it

[gusty pagoda]

@slender minnow

[slender minnow]

can you check the bot permissions in the channel?

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[slender minnow]

Make sure it has the required perms in the channel ^

[gusty pagoda]

@slender minnow

؟!

[slender minnow]

so did it work after you gave the perms it required?

[gusty pagoda]

I gave it to him before the problem happened

[slender minnow]

can I have your server name?

[feral orbit]

hello everyone, can I customize the bot if I have a premium? I want to change his name and profile picture

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[gusty pagoda]

Z3TR

[feral orbit]

thx ❤️

[iron night]

Gave +1 Rep to @humble sequoia

[slender minnow]

ok so what I can see is that, your server is not on an active premium plan but you have activated the premium bot

you will have to disable the premium bot and move back to the free bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[slender minnow]

for more info refer this above response ^

[gusty pagoda]

I will try now

[feral orbit]

can I change the bot image?

[gilded verge]

whitelabels are planned 😳

[slender minnow]

unfortunately no ^^;

[gilded verge]

*sorry for interrupt 🥺

[slender minnow]

no problem ^^;

[feral orbit]

it's sad, but I think there will be such an opportunity for customization soon

[gilded verge]

@Skism 😳

[gusty pagoda]

Did not succeed

[slender minnow]

did you change the premium bot settings?

[slender minnow]

you have to go to server config, and follow the steps given in the response above
https://i.imgur.com/EN0Q1K2.png

[gusty pagoda]

I don't understand what to do

[humble sequoia]

كيفية اطفاء بوت البريميوم

لاطفاء بوت البريميوم يجب عليك الذهاب الى لوحة التحكم
ثم Server Configs ثم Premium bot ثم ستجد على الجهة اليمنى سهم صغير اضغط عليه و اختر البوت الرسمي

مميزات البريميوم بتشتغل على البوت الرسمي

[slender minnow]

@gusty pagoda

[gusty pagoda]

Thanks, the problem has been resolved

Sorry For Disturb

[slender minnow]

Not a problem, have a great day!

[feral orbit]

how do I add multiple buttons to open tickets for different categories?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[quasi cliff]

[quasi cliff]

First you need to make panels/different categories

[gilded verge]

+1
here you can see example: #🆘│community-support message

[feral orbit]

thx

[fallow ingot]

that’s a good example

[gilded verge]

thank you 😳 ❤️

[iron night]

Gave +1 Rep to @fallow ingot

[quasi cliff]

Yes, by enabling command style tickets and then $new @user

$commandstyle

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[wild cove]

how can i this buttons

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[jade topaz]

Can’t create a bot

[fallow ingot]

What do you mean?

[eternal pagoda]

هلا

في سبورت عربي؟

؟؟

************* ** ****** 🤬

😂 ,

@scenic plinth@regal goblet@radiant moss@slender minnow

?

[slender minnow]

#📂│information rule no. 4

avoid pinging support team

[high oyster]

naughty 😡

[high oyster]

I believe arabic support is delayed right now.

[simple pendant]

Algum adm on

[lyric basin]

.

[slate bloom]

how cab i make a role have access to tickets

[gilded verge]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[opaque terrace]

Hey guys,
I'm using Ticket Tool to report bugs for my start-up server.
My problem is that when people open a ticket, they can't send photos on the conversation. Any way I can fix roles without changing roles or permissions ?

[quasi cliff]

Hey Audren, Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit User Opened Permissions ➞ Allow Media perms

[opaque terrace]

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[opaque terrace]

2nd question : How can I choose where the ticket created by ticket tool will appear in the Discord?

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[opaque terrace]

thanks @quasi cliff again

[quasi cliff]

[opaque terrace]

[jade topaz]

How do you make a ticket like in your own sever?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@jade topaz

[jade topaz]

Thanks @fallow ingot

[fallow ingot]

no problem

[silver marsh]

Is there a way to make the transcript automatic?

[fallow ingot]

Yeah, but you need premium.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[silver marsh]

bruh moment

[supple niche]

Is there a way to have all the ticket transcripts be saved in a thread under a channel instead of the channel itself?

[scenic plinth]

Don't know if it is intended, however with my testing, you can. However, you will have to mention the bot to add it to a thread, then use the $transcript (threadnamehere) for the thread.

Although, once the channel is deleted, the threads are deleted as well.

Edit: The bot does not need to be pinged in the thread, as long as it can see in the channel the thread is created. The permissions to the channel is the permissions to the thread unless you specifically deny permissions via it's role to send messages in threads, assuming it does not have manage threads permissions

[jade topaz]

if i boost 2 times i will get ticket tool premium ?

[slender minnow]

Yes, you can claim your 15 days premium if you boost twice.

[jade topaz]

how to see the server premium status via command

[quasi cliff]

Use $debug

[jade topaz]

How do I mass delete all tickets

[scenic plinth]

Not possible

[wheat torrent]

Hello everyone

I have one question please , why does the bot respond two times?

When I wrote $vote

[digital frost]

is there anyone that can jump in a voice call with me and walk me through a couple of things as im confused as heck

[stoic harbor]

hi

[signal peak]

HEllo guys, I have some problems, when I close ticket it wont move to closed folder, worked yesterday

[digital frost]

im having issues setting up the transcripts

[gilded verge]

Heey, please make sure no one has changed the permissions for the bot and that the number of channels has not reached the limit (49 or 50 because I don't remember). If the limit has been reached in a given category, the ticket will not be transferred to that category.

[gilded verge]

Please describe the problem

[digital frost]

i cant seem to get them to send the the person that opened the tickets and im trying to get them also sent to a staff discord channel too

[gilded verge]

ou, did you check docs? 😳 https://docs.tickettool.xyz/dashboard/panel-configs/logging-options

[digital frost]

uhm couldnt find it sorry im half asleep just waking up even though im in scotland by gosh gaming keeps us up lol

[light tundra]

Hello, my ticket Tool is bugged! my server is not showing. I've relogged to see if it appears but it doesn't. What can it be ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@light tundra refer above ^

[light tundra]

OK bro

Thank you very much in advance! I'm Brazilian I'm using translation if something is wrong sorry

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

no worries

[humble sequoia]

Não vê seu servidor no painel?

Você possivelmente precisará relogar. Veja abaixo as etapas sobre como relogar.

Como relogar o painel.

Primeiro, você precisa ir para o painel. Quando estiver lá, clique no seu avatar no canto superior direito. depois de clicar nele, você verá o botão Logout. Você deve clicar nisso. Depois de fazer logout, você pode fazer login novamente.

Observação:

Você precisa de uma dessas três coisas para acessar o painel.
1. Proprietário do servidor (Level: 6)
2. Administrador do servidor (Level: 4)
3. Função do painel (Level: 2)

:warning: Você pode verificar o seu nível usando $level no seu servidor Discord

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *Se mostrar que sua permissão é **0**, você não tem nenhuma das **3 coisas** acima para gerenciar a dashboard.*


**Veja o GIF abaixo sobre como relogar:**

[slender minnow]

@light tundra for a better understanding ^

[light tundra]

Very thanks

Thanks @slender minnow <3

[signal peak]

thank you mate:) it was the limits

[iron night]

Gave +1 Rep to @gilded verge

[high oyster]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fresh snow]

Does any one know why although I set Category Options to let created tickets into specific category, but there are still some of them not go into the right place?

[high oyster]

@fresh snow ^^

[fresh snow]

Yes That is exactly what I did. Some of them go to rigght place, some are not, weird

[fallow ingot]

Hey there

Does the category you set have over 50 channels?

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[fallow ingot]

Check this out ^ @fresh snow

[minor scarab]

Hey there gals and fellas, I’m trying to attach multiple buttons for different tickets within one panel, is this possible? I can’t seem to find a guide.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Hey, do you mean ?

[minor scarab]

I believe so, let me look

[minor scarab]

So does this use 1 single panel with multiple buttons to different ticket names?

[gilded verge]

I think you will find the answer in my message ^-^ #🆘│community-support message

[minor scarab]

Can you show me in your discord what it looks like

[gilded verge]

In that message (#🆘│community-support message) , I added a video 😳

[minor scarab]

That’s in the panel, not discord

Oh I’m dumb, I see it below

Yes that’s correct, thanks man. Sorry been a long day

[gilded verge]

it's okay 😊

[warped ridge]

Bot down?

[fallow ingot]

Nope bot is not down. From my end all systems are operational.

[fallow ingot]

Is the bot down for you?

[warped ridge]

Aye, premium one

[fallow ingot]

If so, can you show me a screenshot and provide the ID.

(for the server)

[spice trellis]

Same as semx, our premium bot in a server i dev for is offline

[warped ridge]

716234749865361519

Disc Server id

[fallow ingot]

Okay, thank you.

[spice trellis]

781402142183129100

[fallow ingot]

Please bare with me as I investigate.

[high oyster]

F

[fallow ingot]

That's odd, the shard seems to be online.

[proven cypress]

https://prnt.sc/gmpRyqY7-NEs
925153314969104454

[warped ridge]

6207 is having a hard time it seems

[harsh terrace]

Offline💀

[fallow ingot]

Your premium bot is on shard 6 but it says online

[proven cypress]

is now online, thanks ^^

[warped ridge]

Weird, what about others reporting this? Also the shard we are on?

Nvm its back

All good thank you

[fallow ingot]

Alright, awesome.

Let us know if anything changes.

[radiant shoal]

Eyooo - Is there a way to have TicketTool not send the "Only you can see this message" message upon ticket creation?

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[radiant shoal]

Rip okay

thank you

[jade topaz]

How can I make multiple buttons?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[jade topaz]

I got 2 duplicated buttons, but it doesnt appear in the panel

[dull furnace]

One message removed from a suspended account.

One message removed from a suspended account.

[gilded verge]

oh, just delete Soporte in first panel. this is the reason for duplication 😊

[main swan]

[@role name] in ticket message

[jade topaz]

Tysm!

[dull furnace]

One message removed from a suspended account.

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[dull furnace]

One message removed from a suspended account.

[gilded verge]

Panel Configs->Panel Settings->Expand General Options->switch Ticket Limit to 1 or more if you want

[rare hawk]

This interaction failed

unable to close tickets

[scenic plinth]

Can I get your server ID please?

[ripe turtle]

I keep relogging my server doesnt pop up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[wheat torrent]

؟

[little narwhal]

Hey, I am having an issue where it's not removing the member who opened the ticket, once the ticket is closed

[slender minnow]

Hey, is that member the ticket owner (the user who opened the ticket)?

[celest ledge]

I am trying to send a ticket into a channel of my server and it's saying "failed to send pannel" I tried running $ debug and tried again but still didn't work

[rapid tide]

Do people need to have admin to see tickets?

[random zealot]

My closed tickets doesn't go in the correct category anymore for no reasons, it was still working 2 days ago, i changed nothing. Anyone got a fix?

[summer tree]

Potentially mabye try to reset the category settings?

[random zealot]

already tried several times

[summer tree]

Any YouTube support videos online, they could mabye help you.

[random zealot]

i just created a new category and deleted the old one, it's now working again

[summer tree]

Alright, glad you got it to work again.

[dark field]

Do the bot have permission for the channel?

[celest ledge]

It's been delt with in a ticket it's all fixed

Thanks anyway

[dark field]

No, you can set the specific Role you want to be able to see the tickets

[weary skiff]

thanks @calm agate

[iron night]

Gave +1 Rep to @calm agate

[fervent bone]

hey

how do I close a ticket with a delay?

[cedar pivot]

Hallo

[fallow ingot]

You can't close a ticket with a delay, there is like a 5 second delay when deleting the ticket if that helps.

You can suggest that feature tho.

[humble sequoia]

Suggestions for Ticket Tool

See Suggestions in #💡│suggestions

Make a Suggestion
Use s!suggest <suggestion> in #🤖│bot-spam

[jade topaz]

where to buy premium key for redemption?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[quasi cliff]

[jade topaz]

that just puts it on my acc the last time i did that

[quasi cliff]

You can manage subscriptions and add it to a server then

[fallow ingot]

He is asking for premium key

Which is used for direct payments, giveaways etc.

[jade topaz]

any way i can purchase that?

[fallow ingot]

@jade topaz When you buy premium you need to go to https://tickettool.xyz/subscriptions where you will see a dropdown menu, then select a server.

[fallow ingot]

Although you haven't purchased premium with us.

[jade topaz]

i have the last month

jw how i can get premium key

[fallow ingot]

You can get a premium key by voting for ticket tool every 12 hours.

You can run $vote in #🤖│bot-spam for more information.

[zinc sedge]

Hey

can someone help me? the ticket tool system says missing permissions all of a sudden?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[zinc sedge]

The bot was working find and then suddenly got permission error

[feral scaffold]

?

[zinc sedge]

no one sec

[zinc sedge]

?

[feral scaffold]

i am trying to add the bot on my server and this giving error.

[quasi cliff]

Did you remove Manage Channel perms in the category (where Bot creates ticket)

[zinc sedge]

nope did nothing

[quasi cliff]

Run $debug in the channel you're trying to send Panel.

[quasi cliff]

Maybe your staff did? Check again in the category if bot has Manage Channel

[feral scaffold]

nothing happens

[quasi cliff]

Is bot having permissions to read messages in the channel?

[zinc sedge]

its having problems creating tickets

yeah will do it again

[quasi cliff]

Actually Demon is having another issue and was replying them

[zinc sedge]

ah

[quasi cliff]

Just check if the category has permissions ( Manage Channel)

[jade topaz]

Hey so does anyone know how to change where your saved transcripts go? because I am trying to figure it out but I cant.

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

Hey, there you can change 😊

[jade topaz]

Thank you!

[jade topaz]

@fallow ingot why do i have premium subscriber

[fallow ingot]

Because a server that you have dashboard access to has premium.

[jade topaz]

Ohhh ok

[fallow ingot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

@pine linden

[digital hearth]

this may be a dumb question but is it possible to have the delete button next to the close button at the beginning of an ticket in case i wanted to skip the close part and go straight to delete rather than closing it first

[modest igloo]

How to create ticket

[gilded verge]

@digital hearth, so you want like Example 1

or Example 2 ?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[modest igloo]

Bruh

[gilded verge]

check above and stop sending dm's

[modest igloo]

Dont understand again :/

[plucky mirage]

Hi, What happens after Free 7 days Premium Trial on Panels?

[gilded verge]

so you can go to channel #📂│information and select Setup Guide

[plucky mirage]

I've made my own panel with free Premium, If it expired then the Panel gets edited to default? Or will stay same when sent before Premium expires?

[gilded verge]

If you changed to a premium bot and sent the panel to the channel with premium bot, after it expires you will have to change back to the free bot and resend the panel back to the channel to make it work. All settings will remain as they were.

[plucky mirage]

@gilded verge No! I didn't payed! I don't own the Premium one!
I have 7 days Frew Trial!
My question was that I sent a Panel with the free trial of premium, Will it still works and still be the same if It expires the 7 days of the Panel?

[gilded verge]

I know, I know, but I wrote a reply. No matter what premium, it works the same.

If my answer is not satisfactory, please wait for someone else

[digital hearth]

if possible i would like to have the option for both. say for example the ticket goes inactive it can be temporarily closed till they re-open it to continue or if support has been completed it can just be deleted similar to your second example with out having to close it first. so there would be three buttons "close" "claim" "delete" directly under the initial ticket message if that makes sense

[gilded verge]

i'm sorry, please wait for a reply from someone else

[scenic plinth]

Under the initial ticket message no. The closest option is to allow the ticket owner to see the channel when closed, or vice versa. Ticket Tool does not close tickets after X period of time.

[weak tiger]

hi

my admin team said they cant see the tickets that people have put in and cant help answer them.. how do i add them to the bot

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

my ticket bot wont respond

[lean knoll]

How do I make a ticket panel

[dark field]

Panel Configs -> "Create Panel"

[lean knoll]

Im dumb

[jade topaz]

shat causes that

[scenic plinth]

Have you tried doing what it tells you...\

[jade topaz]

yes

[scenic plinth]

Have you tried ensuring the bot can see the channel and send messages in it...

[jade topaz]

yes

[scenic plinth]

Take another look

[scenic plinth]

What is your servers name....

[jade topaz]

Sleezu.inc

[scenic plinth]

Have you tried ensuring you selected the right bot in your server configs...

[jade topaz]

yes

[scenic plinth]

Odd....

Have you tried again...?

[jade topaz]

its working now

ty

[scenic plinth]

Funny how that works

[weak tiger]

How do you add people to see the tickets

[scenic plinth]

$add {user}

[lean knoll]

Huh

[lean knoll]

Help

[scenic plinth]

Wait

[lean knoll]

Okay

[rustic gale]

What happens if you type $debug in that channel?

[rustic gale]

You enter the server's settings and give Ticket Tool the Manage Roles permission

[lean knoll]

It works thanks @rustic gale

[floral cedar]

Halo

How do I add a claim button in the tick tool?@rustic gale

@pastel meadow

[pastel meadow]

Don't ping the support team. Anyways, it's a premium feature. When you open a panels settings, go over to claiming options and enable ticket claiming.

[floral cedar]

Can you explain this with pictures? @pastel meadow

please my friend

[rustic gale]

Do you have the premium bot and are you subscribed to the premium bot?

[floral cedar]

Subscriber only for 7 days free

How much is the premium bot?

[rustic gale]

You need to also invite the premium bot into your server.

[floral cedar]

How much is the premium bot and is it free?

Oh sorry

[weak tiger]

Where do I type that command?

[uncut prism]

Hello, I am in my Dashboard and have been trying to claim my server. I have used my PLEX log info to my PLEX Account and it wont let me claim it

[rustic gale]

Inside the ticket

[lyric belfry]

@rustic gale I forgot my in-game password

Oke

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@floral cedar Using the free trial you will have access to every premium feature, you don’t have to invite the premium bot nor enable it for the premium settings to work.

[chilly blaze]

How can i add someone to a ticket?

[gilded verge]

In ticket channel, use command $add @user or $add user-id
and if you want to remove user from ticket, use $remove @user

[chilly blaze]

Okay 👌

[stiff valley]

How can I allow people to send links in the tickets?

[stray fern]

Hi! In one discord server I have almost all permissions but I cannot acess dashboard, is it some config or I need to have administrator?

[craggy geyser]

Liam has been answered in a ticket

[craggy geyser]

Hi there. You don't need admin, but without it you need a dashboard role (which needs admin or an owner to set up)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 4, 2022, 10:53 AM

[stray fern]

I already found, thank you!

thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

No worries

[atomic parcel]

The emoji isn't saving for a button in the panel

it just reverts to the original

[gilded verge]

but your server need premium to change emoji in button 🤔

[atomic parcel]

ohhh ok

[light tundra]

a doubt bros, If the bot ticket tool goes offline, will it capture tickets and interactions on my server?

[dark field]

I guess not

[light tundra]

Thanks

Thanks @dark field

[iron night]

Gave +1 Rep to @dark field

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

@jade topaz ^

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

how do i make a panel that opens a ticket where i can add more than one persons to

[atomic parcel]

Is it possible to edit the bot's appearance?

Like the pfp and name

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[thorny crag]

what do you mean? give me an example pls

[jade topaz]

when i open my tickets it’s showing this i want to fix it

[thorny crag]

but

u've asking about something different

anyway, check permissions in server info

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

ok

and what should i do

its still saying the same thing

its working now

[rustic gale]

You enter your server's role settings and give Ticket Tool those permissions

[quasi cliff]

They need to add perms in category (Manage Channel permissions)

[cyan rover]

How to apply for support in Arabic?

[rustic gale]

There will be an announcement when the server's looking for Arabic staff

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

You can apply here: #📣│server-news message please make sure you meet the requirements

[jade topaz]

I boosted the server twice, how can I claim the premium?

[dark kraken]

can i get the dashboard link?

[humble sequoia]

https://tickettool.xyz/manage-servers

[dark kraken]

ty

[fallow ingot]

I see you opened a ticket, someone will generate a key for you shortly.

[deep flare]

Hello, how can I order Ticket Tool from another robot ?
I would like to add people to the ticket permissions but ticket tool prevents me from doing so

[quasi cliff]

You can simply add by $add UserID or $add @user

[deep flare]

the bot does not react

[quasi cliff]

Any errors?

[deep flare]

and I would like it to be done by the robot, to be automatic

[deep flare]

no

[quasi cliff]

Automatic like when?

[deep flare]

When he adds a person to the ticket

@quasi cliff

[quasi cliff]

Goto Dashboard -> Command Configs -> Enable $add

[deep flare]

it's enabled

[quasi cliff]

Please run $debug in that ticket channel where you trying $add

[deep flare]

okay

[quasi cliff]

Permissions look fine, can you do $add @user and send ss

[deep flare]

yes

when I do it

when the bot do it

[quasi cliff]

Dashboard -> Server Configs -> Bot -> Add the bot's ID

Also what's the purpose of using other bot to add user? Maybe I can suggest some other way with Ticket Tool

[deep flare]

oh thanks !!!!!

@quasi cliff

[quasi cliff]

If you require any further information, let me know.

[deep flare]

thanks you 😄

[quasi cliff]

Welcome!

[jade topaz]

Hi I just had a question about the Transcript I wanted to understand how it worked in the code because I find it very interesting but I can't understand how the information is collected is it from the html or is it more complex?
if anyone knows how it works

[quasi cliff]

It's not html, the transcript command is coded in any of the Bot language (python, js etc). Ticket Tool then after collecting it, turns it to a html file. I'm not very sure about it but that's how transcripts usually work.

Developer type servers might help out better in this imo

[jade topaz]

k thanks

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[sour hedge]

Hello, I have such an error, I can’t add a bot to the server, I tried both through discord and through Google, anyway, I tried, he joined other servers but I don’t have the one I need, I have all the rights, but for some reason I I can't add a bot, is there a reason for this?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

Check this out ^

[fathom python]

How do I set Ticket Tool to auto archive after 24hrs please?

For closed tickets

[tribal cedar]

Ticket Tool doesn't have automated closing. You need to close then manually

[fathom python]

Ah ok thanks 🙂

[tribal cedar]

Anytime

[jade topaz]

how do i reopen a ticket i closed.

[fallow ingot]

What site are you using?

That doesn’t look like ticket tool

[jade topaz]

oh shi wrong bot

[sour hedge]

I tried it, it just doesn't work for me. :(

[fallow ingot]

Yeah, I thought that.

[tribal cedar]

Use the $level command and see if you have access to the dashboard

[sour hedge]

Why do I have a "manage server" but no bot on the server and I can't add it? i tried through discord and google, it doesn’t work, i tried to relogin to my account and invite the bot, but it just didn’t go to the server for me, I’m the owner of the server but for some reason I can’t add a bot, but a friend, if he owns the rights, can, I don’t understand the error, help please

[fallow ingot]

You asked this already and I gave you a response…

[fallow ingot]

[sour hedge]

Excuse me, but I have already done this several times, I have the highest role, the bot still does not enter for some reason

[fallow ingot]

Ok, no worries.

Can you run $level?

This will help us check if you have access to this servers dashboard.

@sour hedge

[frigid parrot]

hi
can i get some help with answering tickets in the discord i just started moding in?
i'm trying to be proactive while i wait on the founders
if I have the "pinger" role will I see filed tickets inside the discord?
or do i have to go to a website dashboard?

i apologize for having this question in the wrong channel, bit slow today, 6th day of covid and finally getting back up to speed

[sturdy solstice]

I need a duo

[frigid parrot]

do i answer tickets in discord or ticket tool website?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[jade topaz]

Are there any results out yet for the English support team/moderator applications?

[steel horizon]

ty

[iron night]

Gave +1 Rep to @humble sequoia

[gilded verge]

Last info about English Support Team: #📣│server-news message
Last info about Moderator: #📣│server-news message

[rustic gale]

Answering tickets gets done in discord. Opening a ticket creates a channel in the server.

[jade topaz]

Oh wait, Moderator and support aint the same xD

[gilded verge]

yup

[covert swallow]

Im not support lol

[worldly sedge]

how do i get the bot to ping a certain role when a ticket is created with this message

[frigid parrot]

thank you!!!

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

Open your panel's settings Ticket Options -> Edit Ticket Message

[rustic gale]

Then do this

[worldly sedge]

sweet, i got it to work thanks!

[iron night]

Gave +1 Rep to @rustic gale

[glacial geode]

Hey, I wanted to know how can I set only the founders role to close tickets, I have set it as a support role but additional roles still can close tickets, why?

[rustic gale]

In your panel's settings look for Button Options. There you can set the permissions for each of the buttons

[glacial geode]

Okay, thanks a ton!

[glacial geode]

If I set allowed roles does it make all the others automatically unallowed or do I have to set em manually

[rustic gale]

Setting allowed roles won't make other roles automatically unallowed, no

[iron pine]

Hey how do I save transcript logs to a different channel automatically

[jade topaz]

u need to use premium version

[iron pine]

Oh?

My friend doesn't have premium but he does it

[radiant moss]

If the server has premium enabled:
Panel Settings --> Logging Options --> Auto Save Transcript

[iron pine]

Thanks already being helped now lol

[gaunt grotto]

How to give traders access to tickets but not the private channels..?

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[radiant moss]

Assuming you want certain roles to see tickets see above

Note that people with the role will not be added to tickets prior to the setting being saved

[gaunt grotto]

Shiiiii I just couldn’t find the button 😭

[jade topaz]

Hello, when a member of the server selects a ticket how do I allow that ticket channel that has just opened to be placed into a specific category?

Any help is much appreciated.

[rustic gale]

Category Options in your ticket's settings (Panel Configs)

[jade topaz]

Thank you!

[iron night]

Gave +1 Rep to @rustic gale

[jagged ether]

how to do this vote thingy on ticket tool

[jade topaz]

hello

how do i add another person in a ticket so there three persons

[rustic gale]

Use the $add command

[jagged ether]

how to do this vote thingy on ticket tool

@rustic gale

[rustic gale]

What do you mean by vote thingy

[jagged ether]

idk how to use this

[jade topaz]

thank you

and how do you save the whole ticket to you server

after its closed

[jagged ether]

bruh i really have problem when i ask the support they just ignore me

[jade topaz]

they dont

just wait

they always help me out

[covert swallow]

Click the vote links, the websites will have a vote button

[jagged ether]

ok

[rustic gale]

With the $transcript command

[slender minnow]

Not possible as of now.

[quick sundial]

Hey everyone, can someone explain me please one thing. I did a special categories for new tickets and for the closed ones. It worked perfectly, but since today new tickets popping up above the channels as the default settings and the closed ones are not transfering into "closed tickets" categorie. May the reason be coz of lots of tickets? I checked config and everything is ok

[gilded verge]

Hey, you can only have 49 or 50 channels in one category (because I can't remember) so maybe that's the problem here.

[jade topaz]

Hello, I can't set up a bot on a friend's server He gave me not the most important role, but this is enough. I set it up once, I wanted to reconfigure it, but when I reloaded the site of that server, there was simply nothing to do? Communicating through google translator

[gilded verge]

Hey, use the $level command on friend's server and let me know what the bot sent you -screenshot or something 😄

[jade topaz]

You misunderstood the panel did not disappear, I just wanted to redirect the bot to another cha

[gilded verge]

My point is, I would like you to use the command $level so we can see if you have the correct permissions on the server 😳

[gilded verge]

Oh... so you do not have permission to configure the bot 😳

You need Dashboard role / Manage server or Administrator

[jade topaz]

a friend gave me not the most administrative role, I set it up, I wanted to reconfigure it, and no, it's not about

[gilded verge]

You have to ask your friend to grant you the permission to manage the server or admin

Your role need this 1 or this 2

look...

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

I went to the account did not help, I'll try again right now

[gilded verge]

there we can see you have lvl 0 but you need like in "Note"

2. Server Administrator (Level: 4) 3. Dashboard Role (Level: 2)

[jade topaz]

I'll try to do it right now, a friend will give me an admin panel

I have all the checkboxes except for the admin panel

[gilded verge]

so you have this?

if yes, try again with $level

[jade topaz]

Yes

[gilded verge]

ooke, now try relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

Yes I will try again

I still don't see

[gilded verge]

hm... what name does your highest role have?

[jade topaz]

Moderator

[gilded verge]

okay, I'll send you a video in a few moments, please wait...

[jade topaz]

Thanks for the support, my friend gave me the most important role and I can change the direction of the panel, although when I was a moderator, I did it once, but I couldn’t change it

[gilded verge]

oh, nice ^-^
btw next time you can show this to your friend:

[quick sundial]

Thanks, I’ll try it

[iron night]

Gave +1 Rep to @gilded verge

[solid bolt]

❤️

[mossy cliff]

هيلب

[uncut niche]

hello

i have a problem with a ticket it says invalid form body when i press the button . In report it says that i should update DS but i use PC discord and it automatically updates.

[gilded verge]

Hey, hmm... try to create a new panel and check if you get the same answer when you click create ticket 🤔

*create panel and send to channel 😄

[uncut niche]

oh i did it,i just deleted and downloaded discord again.

anyway thanks for such a good bot!

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

how do you check your messages from transcript

[jade topaz]

i can manage tickettool and am not the ownership of the server?

[slender minnow]

yes as long as you have the admin perm on your role or at least a dashboard role

[jade topaz]

if i make x2 boost , i will get the premium at that time?

[slender minnow]

yep, you can claim your reward by opening a ticket through #🎫│make-a-ticket

[jade topaz]

if i make x2 from 2 account mean 4 boost , i can claim 30 day here?

Hello, how do I make it so that there are multiple button options for making tickets?

[jade topaz]

@slender minnow

[slender minnow]

i am not sure if exploiting it with alts is allowed ^^;
let me confirm with the team regarding that

[jade topaz]

ok take your time

[gilded verge]

First, save the channel to which transcripts will be sent and then in the ticket you use the transcript button or the command $transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[slender minnow]

Hey, so I was just informed that you can do that.

[jade topaz]

oh good i will make it soon and open ticket

[pearl prism]

hey all

I'm getting an error only sometimes with some people that says "this interaction failed". Any help would be appreciated

[slender minnow]

make sure that their client is up to date and have a decent connection

an unstable connection may cause that problem

ask them to try again in a few mins

[pearl prism]

I appreciate the reply...he's been trying for 24 hours with same result.

not sure if I should create a ticket?

[slender minnow]

does it still happen now? ^^;

[jade topaz]

https://tenor.com/view/mochi-cats-sleepin-snuggle-gif-22590629

[scenic plinth]

Not too sure what you mean... or even if you are posting that in the right server...

[spiral aurora]

is there a way to move tickets at the top of a category instead of the bottom?

[quasi cliff]

Nope.. all new channels goto bottom

[spiral aurora]

ok. lets say i create a private support category and send tickets to that category, will users be able to view their ticket in that private category?

[quasi cliff]

if you change category of the channel/ticket without syncing perms then they will be able to view

[jade topaz]

hi! how do i give my members permission to make a ticket?

[quasi cliff]

That's the bot missing permissions, make sure the bot has "Manage Channel" perms in Open Ticket category

[jade topaz]

i as a owner can make tickets.. but my members cant, also i dont really know which buttons to click for that 😅

[quasi cliff]

Can you run $debug in your ticket which you opened as the owner

[quasi cliff]

Bot needs Manage Channel perms in the category

[jade topaz]

ohh

[quasi cliff]

And it's not possible that owner can create ticket but members can't with those perms

Maybe you changed some perms after creating that ticket

[jade topaz]

yea, i tried again before giving perms and it didnt work ill try it now!

[quasi cliff]

Adding Manage Channel to "Tickets 1" category should help

[jade topaz]

yep! but now i cant close the ticket, same problem 😭

[quasi cliff]

Which ticket?

[jade topaz]

any new ticket being made

[quasi cliff]

What error

[jade topaz]

missing permissions again..

Premium isnt showing on my panel ? anyone know?

[quasi cliff]

Send ss pls

[quasi cliff]

$pc 991745592848031796

[humble sequoia]

Premium Check

I was unable to detect a premium server for @scarlet pelican.

Found 9 servers in total and 0 with premium and permission

[jade topaz]

Literally just bought it!

[quasi cliff]

Add Manage Channel perms to your close category too

[quasi cliff]

I'll suggest opening a Billing Ticket in #🎫│make-a-ticket

[quasi cliff]

Did you set "Closed Category"

[jade topaz]

Closed category? where?

[quasi cliff]

On dashboard under categories

[jade topaz]

im so sorry for asking so much lol

[quasi cliff]

It's totally fine!

[jade topaz]

oh i didnt! did it now tho

[quasi cliff]

Is it the same category as open?

[jade topaz]

yes

[quasi cliff]

Try closing now

[jade topaz]

still nothing.

[quasi cliff]

Run debug

[quasi cliff]

Also add Manage Roles to the category

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[quasi cliff]

And these for the Bot role

[jade topaz]

okay!

How long until support normally reply. My tickets are a mess and un organised now lol

[gilded verge]

What you mean? 😕

[quasi cliff]

Depends if Billing Team member is online

[jade topaz]

Never had this issue before, had it in the past 15 of my servers across multiple different accounts. weird.

[quasi cliff]

Was the payment successful

Or any transaction issues

[jade topaz]

None, everything went through accordingly

[jade topaz]

it worked! thank you!

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[quasi cliff]

Then you can wait for Billing Team, till then send them transaction details and explain the issue

[jade topaz]

cheers bud

[waxen oracle]

I need a bot site to edit the bot

[humble sequoia]

https://tickettool.xyz/manage-servers

[quasi cliff]

Do u mean dashboard to setup Ticket Tool?

[waxen oracle]

Yes but I got it from the bot

[quasi cliff]

Wdym

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[quasi cliff]

Cole?

We can guide you here with your issue

[jade topaz]

What time are purchasing typically online ? Really need my issue sorted.

[rustic gale]

Your rank on what?

[twilit vector]

.

[scenic plinth]

We have already mentioned nobody here can do anything for you Emily.

[lilac plume]

Hello

[gilded verge]

wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

This server has nothing to do with that, so unfortunately we can't help you

[fallow ingot]

:o roblox

[dusty root]

Oh mb then

[sand scarab]

Anyone know why it won’t send the ticket? We have several open and when I updated the panel, it stopped working.

[gilded verge]

@sand scarab 😕

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[sand scarab]

Yeah it has all of those roles. We’ve had it in the server and created tickets before. Let me look again

Would I give those permissions to the role Ticket Tool?

[gilded verge]

If the required permissions are added then now:
your channel settings->permissions->add role Ticket Tool->Perms: View Channel, Send Messages, Read Message History

have you succeeded now? 😳

[sand scarab]

I gave it all of the permissions and it still doesn’t work

[gilded verge]

hmm.. please run $debug on your server on channel which you want to send panel

[sand scarab]

I just type $debug in the channel?

I just got promoted to admin on this server so I’m trying to figure the bots out

[gilded verge]

yup, and send link from bot here please

example of link:

[sand scarab]

It didn’t do anything

[gilded verge]

oh, so bot don't have permissions... okay, i recommend these role perms: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[gilded verge]

okay, now try this again:
hollyberry-guilds channel settings->permissions->add role Ticket Tool->Perms: View Channel, Send Messages, Read Message History

it should work now ^-^

[sand scarab]

Haha genius! Thank you so much!

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yay! 😊

[river scarab]

hi can i just ask how do u ping specific roles automatically when a ticket is created

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Hey, check

and put mention in Message Text ^-^

[river scarab]

ohhhh thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[dire lodge]

Alright so I'm making an mm server and I want other people to see like only my staff members to view my tickets and can take it over and I've tried everything idk what do do but they wouldn't just see the ticket that had been made by me or someone else

[grizzled jasper]

how do i make a custom message on the ticket tool when giving information about the reason for the ticket?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

@dire lodge check

[edgy tiger]

is there a way I can put tickets in their own category

like a support tickets in support category

[jade topaz]

the claim botton unable just in premium bot

[hazy crow]

Can you please help me?
I have invited a bot to my server, but when I open the admin panel, the target server is not shown.
What is wrong?

[rustic gale]

Try relogging, like it says right there

Log out of the dashboard and log back in

[edgy tiger]

hey outsider

is there a way I can get transcripts without premium

[rustic gale]

The confirm close message should show a Transcript button

[edgy tiger]

does it look like the premium version or different

[rustic gale]

It should look something like this

That Transcript button is how you make a transcript

[edgy tiger]

thanks ❤️

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

how to auto ping role for open ticker ?

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thank

[iron night]

Gave +1 Rep to @radiant moss

[radiant moss]

Np!

[edgy tiger]

can i change the ticket name without premium

[rustic gale]

Sadly no

[hazy crow]

I tried logging out and logging in, but no luck.

[rustic gale]

Try opening a ticket #🎫│make-a-ticket and we'll see how we can help you

[edgy tiger]

dang

[thorn onyx]

I closed tickets to my server since orders are closed, and I’d like to manually open tickets for boosters who can’t. Is there any way to do this?

[rustic gale]

I think the $new command will help you do what you're trying to do

$commandstyle

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[rustic gale]

$commandconfigs

[humble sequoia]

Command Configs!

The Command Configs page on your dashboard is where you can enable, disable, and edit permissions for certain commands however you'd like!

Each command has the following things to edit:

Support Team Only: which would only allow users with a Support Team Role to use it
Disabled Channels: which would disable the command in the defined channel(s)
Allowed Roles: which would allow users with the roles defined here to use the command
Disabled Roles: which wouldn't allow users with the roles defined here to use the command

[glacial geode]

Hey, my tickets stopped going into their categories upon closing, why?

[quasi cliff]

Categories have a limit of 50 channels, you can add another category to your "Category Closed" option on dashboard

[glacial geode]

thanks!

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[glacial geode]

also what is the difference between support and additional roles?

i used to think support can use the panels to close and so on and additional can just see and type, but it appears that it's not the case

[quasi cliff]

You can set perms according to your preference for both of them

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Additional Roles Opened Permissions

[glacial geode]

thanks once again

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

how can i make claim in tick premium?

[fallow ingot]

Do you have premium?

You will need it

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[fallow ingot]

^

[jade topaz]

thanks , and how i can that's name for add it

[iron night]

Gave +1 Rep to @humble sequoia

[fallow ingot]

what?

Sorry I don’t understand your question.

[jade topaz]

how i can change name of ticket to the person who clamed it and number of ticket like this :

iAmine-0001 , if i claim it

what i make here for it?

[jade topaz]

why wont the panel servers show up for me

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

still not working

[gilded verge]

@jade topaz, Please make sure you read the entire message from the bot

[jade topaz]

i did

[gilded verge]

please run $level on your server and show answer from bot 🤔

[jade topaz]

it says permmison user level 0

[gilded verge]

Then you do not have permission to manage this server 😳

You need:

2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)```

[jade topaz]

:/

im the co owner

[gilded verge]

hmm, wait please...

[jade topaz]

ok

[gilded verge]

Ask the user (owner or administrator) to add your role to the Dashboard Roles and it will then work for you 😊
Example: https://cdn.discordapp.com/attachments/776680605517742090/993821398357266522/TT_Dashboard_Perms.mp4

[jade topaz]

ok

[oblique cedar]

Hi,
Do you know how to create multiple ticket opening options?
like this:
https://gyazo.com/63180c871799ec33b5709b6bf1a7db8c

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[oblique cedar]

perfect

[wooden jasper]

Why can't I Send a panel?

@wicked scroll can you help me?

[gilded verge]

#📂│information, rule 4, Don't ping Staff

run $debug on your server, probably missing permissions

[zinc marsh]

how do you make it so only the person who opened the ticket can see it ?

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[zinc marsh]

ok thanks

@humble sequoia thanks

[iron night]

Gave +1 Rep to @humble sequoia

[mild cargo]

how can i make a !close cmd to close the ticket automatically

[jade topaz]

its $clode

close

just type $close and i will close

!h

[trail moss]

Hello

How can I when I open a ticket it sends a message to the ticket other than a message (welcome @)

[quasi cliff]

You can edit ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[trail moss]

I mean before this message

[gilded verge]

which message?

[ionic gulch]

hey, one of our member made my server premium but now the premium got removed and it says server is blacklisted reason using stolen cc, so is there anyway to whitelist it again?

[humble sequoia]

━━ moved to ticket ━━

[harsh bough]

ليش ما يصير ؟

[wooden jasper]

حاول مرة أخرى ، لقد حدث لي أيضًا

[glacial basalt]

Hello everyone im new to the channel an im trying to setup the bot. I followed all the steps i got evretrything working. However when the ticket is created i get

im able to create the ticket

but the second screen that tells the user please wait they are unable to see

[gilded verge]

Hey, go to Dashboard->Panel Configs->Panel Settings->Expand Permission Options->Edit User Opened Permissions->check screenshot

you just need Read Messages, Send Messages and Read Message History :>

[glacial basalt]

got it thanks

[jade topaz]

If i lost my main account password

can i get my subscription moved to another account ?

I'm having this same issue and I've done all the trouble shooting in this thread. Any other suggestions?

[forest goblet]

Please make a billing ticket in #🎫│make-a-ticket for that

[jade topaz]

Okay its just to know 🙂

Thanks for the info !

thanks @forest goblet

[iron night]

Gave +1 Rep to @forest goblet

[forest goblet]

What exactly are you having trouble with?

[jade topaz]

I can't find where to enable it on the dashboard

https://cdn.discordapp.com/attachments/776680605517742090/841653191661191198/Screenshot_20210511_132847_com.android.chrome.jpg

I'm trying to find the support settings, but I'm not seeing it on my panel at all

[forest goblet]

That is a different bot, we can't provide support for that.

[jade topaz]

Oh that's the wrong clip

[jade topaz]

It is ticket tool 😅 I didn't realize I did / instead of $, my bad

[forest goblet]

Does Ticket Tool respond with a similar error message?

[jade topaz]

It's not working at all. Actual admins can make and see tickets, but we can't add users/the membership rank in our server can't make tickets

[forest goblet]

Are you sure you don't have the member role as a blacklist role?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

Would I find that under the "ticket support settings"?

[forest goblet]

It would be under Server Configs.

[jade topaz]

Oh duh. Blacklist Roles is empty

"select one.." in the bar

Is there another place where the black list roles would be listed?

[forest goblet]

No, it seems to be empty then. Can I please have the ID of your server to check some things?

[forest goblet]

I haven't found anything that could cause this. What exactly causes you to say that normal members can't create tickets (e. g. error message, channel not created)?

[jade topaz]

If somebody clicks on it, it just doesn't work

salam

hi
can anyone help in this

what permission should i give?

[jade topaz]

Oh. It's working now o.o

Sorry for the bother.

[forest goblet]

No worries, I didn't change any settings though.

[forest goblet]

This means that the permissions on your dashboard don't seem to be configured properly, it isn't an issue with the permissions Ticket Tool has.

[jade topaz]

can u dm

just say hi

[forest goblet]

No DM support please

[jade topaz]

ok

can u explain more

i didnt get it

now wht should i do

[rustic gale]

Type $debug, that will tell you which permissions it's missing

[jade topaz]

ok

[jade topaz]

but from adim acc i should i type or the acc without adim

@rustic galecome dm i will send the sc i cant send here bc there are personal stuff in it

[rustic gale]

No DM support. Feel free to open a ticket though

#🎫│make-a-ticket

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

Actually you need to change the Allowed roles in "Create Ticket" button options

[jade topaz]

ok

[jade topaz]

i should follow this? @quasi cliff

[quasi cliff]

Goto Create Ticket option and then send ss of it

[jade topaz]

V

[quasi cliff]

ss of settings on dashboard

[jade topaz]

ohh

wait

[quasi cliff]

Button options -> Create Ticket option

Like this ^

[jade topaz]

yes

[quasi cliff]

You should remove "Verified" role from Allowed Roles

You added those 2 roles, so only people with that role can create tickets

[jade topaz]

ok

done

[quasi cliff]

Do you want Unverified people to be allowed to create ticket only?

[jade topaz]

yup

i still have the problem

[quasi cliff]

Do u have the Unverified role to urself

[jade topaz]

no i joined the server from 2nd acc

[quasi cliff]

Remove "Unverified" role too

[jade topaz]

and when u join the server it will give u automatlly unverified role

[jade topaz]

ok

[jade topaz]

done