🆘│community-support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[slim night]

When I try opening a ticket, this happens:

How do I fix it?

[ripe berry]

Is there a outage? I cannot create or close any tickets.

[hollow pulsar]

x2 F

[scenic plinth]

Can you provide your server ID please?

Millo as well^

[burnt willow]

seems to be working now all of a sudden, right after I posted my annoucement but glad its working

[humble sequoia]

Pong! Latency is 298ms. API Latency is 79ms [-]

[hollow pulsar]

Looks like it's back, I was doing some stuff and everything just started shutting down out of the blue. (Google translator)

[ripe berry]

833733800977891371

It worked but bot was delayed. It opened the ticket way after I tried.

[scenic plinth]

Should have fixed itself, your shard seemed to have some issues temporarily, but should be working just fine now.

If issues persist, let us know.

[scenic plinth]

Nope

[oak light]

Yo

so I have premium in my server but it is added by someone else
how can i edit the dashboard?

Yes I mean like they own the server and I need to edit stuff on the dashboard but I can't see the server for some reason

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quasi cliff]

Hey, this check out ^

Hey, if you mean the rename skipping then it's not possible. You can edit the embed which says "Ticket closed by @user" on dashboard.

Dashboard ➞ Panel Configs ➞ Settings ➞ Moderator Options ➞ Closed Message ➞ Edit Closed Message.
This is a premium feature.

[quasi cliff]

stop what?

Do you want the ticket to directly delete on close button then?

Or you're talking about the renaming thing

[arctic oxide]

I need help

Plzzzzzzzzsz help me

Heists

Gta5 username. rishi0208

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[coral lodge]

With what

[quasi cliff]

Gta5

Bot has rate limits for renaming

Nope, it's ratelimits

Bots can't change name every second

Maybe you can make the name same for all of them

Ticket-{count} for opened, claimed, closed

But that requires premium

$pc 852743989781856297

[humble sequoia]

Premium Check

I was unable to detect a premium server for @tribal gulch.

Found 2 servers in total and 0 with premium and permission

[quasi cliff]

Ohhk

Yes ig

[pseudo topaz]

[quasi cliff]

The bot won't leave, it will stop working

And yes you can remove the Primary (free) bot and use Premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[quasi cliff]

You just have to enable Premium Bot ^

[pine sequoia]

Hello
I am having a problem with the bot
I would like it to assign a role when someone clicks the button but I cannot work out how this can be done, is this possible and if so how can I do it?

[quasi cliff]

Assigning roles with TicketTool isn't possible as of now.

[pine sequoia]

ok thank you

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

Yup

You can simply use Premium Features on Primary bot and bot will automatically switch to free mode when premium expires

[tired python]

Member tried using a panel that has been tested and works fine but it says “interaction failed” when they try to use. Any ideas what it might be?

[small galleon]

I keep going to the dashboard but my server isnt showing up

im not the owner but ive set it up before on someone elses server

[quasi cliff]

Hey, is it just for one member? It is caused usually either when the user's Discord isn't updated (because buttons are new) or when bot is down.

[quasi cliff]

Hello Ro, can you check $level once. Users with level 2, 4 and 6 can only manage server on dashboard.

Please explain your issue a bit more!

[small galleon]

Okkk

[tired python]

Ok. It is just one member at this time having the issue

[quasi cliff]

So they need to update the app!

[jade topaz]

The solution is given there

Try relogging

[quasi cliff]

they left btw

[sinful hamlet]

.

[jade mauve]

Hey guys

Hi guys and gays

[quasi cliff]

We have #💬│general-chat for chatting!

[burnt relic]

I have a problem, when a user creates a ticket they cannot see it frowning how do I fix it frowning

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Permission Options->Edit User Opened Permissions->screenshot

[jade topaz]

I wanna some help

How can I close ticket
And how can I delete ticket
And how can I change the ticket name

[gilded verge]

but you need only Read Messages, Send Messages and Read Message History :3

[burnt relic]

Ty ❤️

[jade topaz]

Can some one help me?

[quasi cliff]

Simply click the close/delete button. For renaming, use $rename. If you want a different type of name when a new ticket is created (not ticket-0001) then get premium.

[jade topaz]

/close
/delete
Is this what you mean?

[quasi cliff]

no, $close or $delete

or depending on your prefix

[jade topaz]

And to change name?

[quasi cliff]

$rename <new name>

[humble sequoia]

Warning: This channel isn't a ticket

[jade topaz]

Ok thanks

[quasi cliff]

[burnt relic]

I can't see anything lmao my phono is phone is bugging

[jade topaz]

how do i create a ticket on my server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[burnt relic]

I do what you told me, but I still don't see the ticket channel

[gilded verge]

but changing the settings only takes effect from the creation of the next ticket

[burnt relic]

yes yes, but nothing has happened

[gilded verge]

uhm... bot has all required permissions?

i recommend these: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

and these for panel perms: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[ashen flicker]

how to make so that other groups can access to tickets?

[gilded verge]

but do you mean support roles?

[ashen flicker]

yes like

i want other staff members which have other roles to access tickets

i can't seem to find any option on the dashboard

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[burnt relic]

fixed up

❤️ ty

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[burnt helm]

do yk how to get 2 buttons on your pannel?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[burnt helm]

like this

[gilded verge]

[burnt helm]

O ok ty

I wanna change the name tho

Like not to say create ticket and add one if my emojis

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[gilded verge]

there

but emoji is premium

[burnt helm]

It dont work lmao

Ohh thats why

Thanks

Cyaa bro

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[rotund lion]

if u made a referral code in another server

how will u use it to invite ppl

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[burnt helm]

how can i only let people with a special role open a ticket

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

Add that special role to allowed roles in "Create Ticket"

[keen tapir]

help i need support

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[keen tapir]

my bot is fine but i want to send a banner above the bots text

[blazing snow]

how to i make a ticket fro people to use

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[blazing snow]

ty

[keen tapir]

any ideas

[blazing snow]

on....

[gilded verge]

can you give example on screenshot please?

[keen tapir]

i want this banner above the bots message

is it possible

[gilded verge]

like in panel on #🎫│make-a-ticket or in ticket?

ah, in ticket... wait please

[jade topaz]

No, the screenshot he shows is in panel...

[keen tapir]

more so wanted it above it like a heading

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Jun 14, 2022, 8:08 PM

[keen tapir]

will that put the image under the create support ticket or on top

[gilded verge]

in Panel Message or Ticket Message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[keen tapir]

im confused

[cosmic nacelle]

my premium hasnt kicked in yet

[gilded verge]

Sorry, but I understood that you want to include an image in the panel or in a message in the ticket 😳

[gilded verge]

Premium bot does not leave the server automatically after expires premium. You have to kick him out yourself.
and this:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[cosmic nacelle]

no i bought a subscription and its not working

[gilded verge]

uhm... what you mean "not working"?

[gilded verge]

okay, so your server has premium but what is your problem? 😳

[cosmic nacelle]

idk i guess im sped

[gilded verge]

but your problem is the bot is not responding to commands or something else?

[cosmic nacelle]

nah im sped lol

thanks

[gilded verge]

ou, okay ^-^

[prisma harness]

anyone know why i am getting failed to send panel everything seems right.

[gilded verge]

can you show screenshot of this error please?

[gilded verge]

please run $debug on your server

and send link from bot here
Example:

[prisma harness]

ohhh my premium ran out lol. and only had premium bot active. anyone have a link so i can purchase a new premium please.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[severe island]

How do you make it to where when someone makes a ticket that it will stay under a category and not go to the top of the server

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@severe island,

[severe island]

Thanks

[formal girder]

$vote link 536578063622864896

$vote

[gilded verge]

@formal girder, Please use commands on #🤖│bot-spam

[slim night]

This message appears when I try opening a ticket, how do I fix it?

@shut bolt You helped me yesterday, are you able to help me out again today?

[prime bridge]

MistaSatudy#1855 has been warned!
They were notified via dms.

[shut bolt]

Yes, but please don't ping us

[slim night]

Sorry, I didn't know.

[shut bolt]

That error means the panel you are trying to create a ticket from has been deleted from the dahsboard

[slim night]

Oooooh.

[shut bolt]

You need to create a panel, delete the one generating that issue, and send it

That will fix it

👍

[slim night]

It worked, thanks.

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[slim night]

But my Mods are still experiencing issues with the member adding.

They sent me these screenshots:

They have the Support Team role (which is set on the dashboard) but the command still doesn't work.

[shut bolt]

As I mentioned, if they are the ones opening the ticket it won't work

[slim night]

How can I get my mods to add memebrs to open tickets though?

[shut bolt]

Ask another mod to open a ticket and have a different one try to add

[shut bolt]

$new

Wait no

[slim night]

Sorry, I mistyped.

[shut bolt]

The edit makes it different

[slim night]

Because in my experience, a mod opened a ticket and added me to it.

[shut bolt]

Just by using the add command should work as long as they aren't the ones who opened it

[shut bolt]

Or just make the command for everyone, that works too

[slim night]

How do I do that?

[slim night]

So basically if me (as the server owner) opens a ticket, one of my mods can use the command to add a member to it?

[shut bolt]

https://i.imgur.com/xiPIuoO.gif

That within your dashboard, the command configs tab

[slim night]

But then will members be able to use that command when they open tickets?

[gilded verge]

Hey do you remember @Yareaj_? I also had a problem with it ... Then it helped when I added the Send Text-to-speech Messages to the bot's permissions 😊

[shut bolt]

Yeah, but if you are looking to open tickets on behalf of users there is a feature you may like

[slim night]

Hm?

[shut bolt]

The issue in this case isn't about permissions, since the bot doesn't respond at all, thanks tho

[iron night]

Gave +1 Rep to @gilded verge

[shut bolt]

$commandstyle

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[shut bolt]

Command style tickets are the feature you can use to open tickets in behalf of others

But to fix the issue of the add command, it is possible you have disabled it too

[slim night]

If I enable this option, will members (not mods) be able to use the $add command to add members to a ticket?

[slim night]

How do I enable it then?

[shut bolt]

You need to disable instead of enable, and yes

[shut bolt]

Can I have your server's ID?

[slim night]

Sure.

561533785909493760

[shut bolt]

Yup, do this and the issue should be solved

[slim night]

Hm, but I don't want members to be able to use the command.

Wait, what if I go into my server integrations and enable the command for my mods?

Would that work?

Nevermind.

[shut bolt]

Do this test please

[slim night]

One second, I'm gonna go take a shower and I'll get back to you later today or tomorrow.

[slim night]

Do I get a mod of higher rank to open a ticket or a mod of the same rank?

[shut bolt]

Wait a second

Are you aware

[shut bolt]

You are using the wrong prefix here?

Your prefix is t. not $

[slim night]

Oh.

It is?

Why’s it different?

[shut bolt]

Someone set it that way

[slim night]

Who did?

[shut bolt]

I don't know

Someone who has access to your server's dashboard

[slim night]

Are you not able to get their tag?

Maybe I changed it by accident without knowing?

I fixed the adding issue, thanks alot man I really appreciate it!

thanks @ Yareaj_#4383

thanks @ Yareaj_#4383

[shut bolt]

https://tickettool.xyz/dashboard/561533785909493760/logs-web

Based on your logs

It was you

[shut bolt]

[slim night]

Makes sense, I probably changed it a while ago without knowing it’s going to affect me presently.

[shut bolt]

Glad to hear it's fixed

[slim night]

Anyways thanks again for the help you really saved me 😭

[shut bolt]

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Racial Slurs
Moderator: @shut bolt

[gleaming willow]

how to add mutiple buttons like this in the panel

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

@gleaming willow,

[rugged lotus]

is there way to be able to open just one ticket from multipanel menu? also the way to set timer, so if there is no response the ticket is deleted or closed?

[quasi cliff]

You have multiple buttons, the one you click will open.

No, timed closed is not a feature for now but expected in next update.

[rugged lotus]

just the fact that user can click on every button and it opens ticket for each of the button pressed, so there is no way to restrict that?

[quasi cliff]

There is no way to restrict a user from opening multiple but you can disable a role for a particular panel

[rugged lotus]

okay, thanks for info. Also there is way to have options in opened ticket, like You press on reports, then it just specifies the case or thats also not a thing (buttons under the close on tickettool response in ticket)?

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

Not very sure of what you're trying to ask, but if you mean to have the ticket change it's panel from like "Support" type to "Report" then that's not possible and that's also expected in the upcoming update

[tiny folio]

Whenever i invite the bot to my server it leaves automatically?

[slender minnow]

Hey, can you please check your audit logs if the bot is actually leaving the server?

[rugged lotus]

thanks for heads up, cleared a lot of misunderstanding things 😇

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[gleaming willow]

Do I need ticket tool premium for that

[gilded verge]

there you can see are multipanels is free: #📣│bot-news message

[gleaming willow]

thnx alot

[worn rapids]

Please , how i can mintion roles in ticket like this ⬇️

[woven owl]

Is @tepid island from tickettool?

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

@worn rapids, in Message Text use this variable

[worn rapids]

Ok i will try thanks

[royal creek]

everyone on my discord can see my ticket what should I do

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[gilded verge]

@royal creek,

[trail moss]

I want the ticket (claime) button to appear

It does not appear on the ticket, why?

[slender minnow]

Hey, changing button emoji is a premium feature and it seems your server is not on a premium plan.

[trail moss]

Oh well, can you tell me how to make the ticket save as soon as it closes by itself@slender minnow

[slender minnow]

by save, are you referring to transcripts or simply close?

[trail moss]

I mean Transcript

[slender minnow]

Auto transcript is premium as well ^^;

[trail moss]

[slender minnow]

No problemo, have a great day :)

[trail moss]

Thx @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[gilded verge]

@worn rapids, Hey, I'm sorry but I have a feeling that I didn't answer what you expected because I thought you meant pinging your support when a new ticket opens, but the answer to what you mean is an Embed Message (not mesage text).
Okay, now I corrected that and again sorry for the mistake 🥺

[worn rapids]

Thanks my friend for attention, i got it and it works ❤️

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yass! 😊

[quasi cliff]

nope

[worn rapids]

I got 2 subscription is that for 2 monthes yea ?

@mystic hound ??

[quasi cliff]

Did u buy for 2 months?

[worn rapids]

I bought 2 for same server

Its same server in screenshot

Is that right or i did it with wrong way ?

[quasi cliff]

Check when does it expire

https://tickettool.xyz/dashboard/986232198929723462

check if it expires in 2 months ^

[forest goblet]

@worn rapids Don't ping staff for support please

[worn rapids]

Sorry

[worn rapids]

Its 1month , i did 2 for same server how i can fix it ?

[quasi cliff]

Make a Billing ticket in #🎫│make-a-ticket

[worn rapids]

I did no one answer should wait ?

[quasi cliff]

Please wait for the staff and dont ping them!

Till then describe your issue in the ticket

[lofty leaf]

Hey

[knotty lagoon]

Hello can anyone tell me how to make custom buttons

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

Hey Emilia, you can simply edit them like this ^

[knotty lagoon]

Thank you but can u tell me how to auto save a transcript in a channel

Thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

For auto saving, you need premium!

[tribal sedge]

hi guys

i forget but how do u make it so members cant close the ticket

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

Goto Closed Ticket setting and make it "Support Only" or for particular role.

[tribal sedge]

ah

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[jade topaz]

that emoji haunts me

[high oyster]

@jade topaz ok can you send a screenshot of what happens after you send $debug

[quasi cliff]

all ticks

[jade topaz]

when i was trying to create the pannel it gave me this notification in red

[high oyster]

Okay what error do you get when you try and send the panel through the dashboard

Ok can you try relogging onto the dashboard.

Refreshing will not work.

[jade topaz]

I’ll try

it worked. thanks 🙂

[high oyster]

Great! Have an amazing rest of your day!

[jaunty basalt]

Why isn't the bot moving closed tickets to the closed category?

[high oyster]

It may be full the maximum amount of channels per category is 50. If so you may have to create multiple closed categories.

[jaunty basalt]

Oh it is?

I actually never knew that, thanks. That'll be the issue.

[high oyster]

No problem, let me know if you need anything else!

[neat aurora]

Is there a way to change the bots picture? Make it custom...

[high oyster]

It's for example saying you can change someone else's profile picture, however this would be cool it is not possible sorry.

[neat aurora]

Thank you.....!! One more silly question....what is this used for? https://reee.me/vtdwil

[iron night]

Gave +1 Rep to @high oyster

[high oyster]

I assume that is to whitelist bots that can interact with the TT bot presumably using TT commands through another bot.

[static kraken]

Has anyone had a similar problem and how did you solve it? When viewing Transcript on the screen, incomprehensible hieroglyphs. The text in the ticket was in Russian.

[high oyster]

You might have enabled auto translate on the webpage

[static kraken]

No

[steady mauve]

What are the commands?

[quasi cliff]

https://docs.tickettool.xyz/general/commands

[old heath]

https://media.discordapp.net/attachments/894984467951788076/986872830887100476/unknown.png
how to change this text?

[high oyster]

@old heath Refer to the below, it should answer your question.

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[old heath]

thanks sir.

[iron night]

Gave +1 Rep to @high oyster

[fringe shale]

where can u edit this message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[slender minnow]

@fringe shale refer above ^

[fringe shale]

okay ty

and where can i find ticket tool "partner"

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately the program for partnering is closed as of now. Currently, there are no plans to open applications again either.

» You can check #📣│server-news for our announcement whenever partnerships open up again!

TicketTool.xyz - Ticketing without clutter

[high oyster]

@fringe shale ^^^

[fringe shale]

ty

Thanks @high oyster

[iron night]

Gave +1 Rep to @high oyster

[jade topaz]

hi, when someone creates a ticket i want the ticket to tag certain roles to be aware of the created ticket. Can somebody help me out with this?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[quasi cliff]

Mention the role in Ticket Message ^

[jade topaz]

Role id mentioning doesnt work by me

[quasi cliff]

can you send ss?

[jade topaz]

do i have to put that in the ticket message?

[quasi cliff]

yes

Mentions don't work in Embeds

[jade topaz]

which one

i wanna put the owner id and support id

[quasi cliff]

^

[jade topaz]

yea but i gotta get the id first

[jade topaz]

before putting it into a message

but it doesnt allow me to get the id

[quasi cliff]

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[jade topaz]

i did that

[quasi cliff]

are you mobile or pc?

[jade topaz]

laptop

[quasi cliff]

so right click on owner's id

and for role, right click on role

For role id 🔽

For user id🔽

[jade topaz]

got it

[quasi cliff]

If you require any further information, let me know.

[jade topaz]

yeah last thing was where i can select closed tickets and opened

for a category

@quasi cliff

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

thanks mate

[quasi cliff]

[jade topaz]

does this mean the server is still on premium?

[jade topaz]

@quasi cliff

[quasi cliff]

No, it's "Free" version of the bot

[jade topaz]

ho. oki thanks!

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[shrewd cipher]

how can I make several buttons on the panel so that I can create tickets in different categories. Like here

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[slender minnow]

@shrewd cipher ^

[shrewd cipher]

thanks

[jade topaz]

In how many server we can add the premium bot if bought once

[slender minnow]

one server per premium purchase

[jade topaz]

mhmm

it will cost 6$ rifght

[slender minnow]

yep, but thats for one month iirc

[cedar plaza]

Do you all have the ability to do like application forms?

where it goes through an automated questionaire?

[quasi cliff]

can u describe more?

[cedar plaza]

like I want to set up a discord server for my college group. However, I want people to fill out a form when they join. It would be great if it could ask (are you a ... student, then what is your name, then what is your school email) etc. then after it asks all of that, it can ping us and then we can take a look at it..

[quasi cliff]

You can add those questions to Embed message

something like this^

[cedar plaza]

oh but it can't ask them individually?

[quasi cliff]

nope

[fringe shale]

how do you do this

[jade topaz]

Hey! What server is that in?

[fringe shale]

I dont know if i can say that

[jade topaz]

Oh! I know which one, I am in it myself.

[fringe shale]

did they do that with an embed or with the bot

[fringe shale]

yea

[jade topaz]

That is done with a webhook, u can use https://discohook.org for it.

Or any other website that you can make webhook embeds with.

[fringe shale]

oh okay Thanks!

Thanks @jade topaz

[iron night]

Gave +1 Rep to @jade topaz

[jade topaz]

Your welcome!

Also @fringe shale , you will need the discohook bot for the buttons I think.

[fringe shale]

I know

Maybe i could do it with taht bot

[jade topaz]

Alright! Have a nice day and good luck with it!

[jade topaz]

yall have the new mods been picked?? confusion has overrun me

how do i prevent people from deleting tickets? i tried editing the command but they still being able some how

[quasi cliff]

Hey Ark, you can simply disable $delete command and make Delete button "Support Only" .

For command: Dashboard ➞ Command Configs ➞ Delete

For Button: Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Delete Ticket Setting ➞ Support Only

[quasi cliff]

Once the Management Team reads out all the applications then they'll decide and announce it in #📣│server-news most likely. 5 days have passed so new applications wont be entertained. Wish you good luck on your application!

[pure dome]

i can't find my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@pure dome,

[pure dome]

yep, thanks

[warped geyser]

Where do I find this site?

[gilded verge]

https://tickettool.xyz/

[warped geyser]

thx

[jade topaz]

hello, where do i find to manage this?

[quasi cliff]

Hey Evie, that's @obtuse kraken bot and not Ticket Tool.

[jade topaz]

issue being i have 35 panels, it means i have to go manually on all of them and disable the button on each right

[quasi cliff]

Simply disable $delete

they wont have access to delete button most probably unless they can see closed tickets

[fading geyser]

the ticket didnt come to catagory

[high oyster]

Interesting does the bot have the necessary permissions in both the category and role.

[fading geyser]

wait

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[high oyster]

@fading geyser the above should help.

[fading geyser]

yes he have

[high oyster]

Can you relog and see if those settings are still there.

[fading geyser]

how?

[quasi cliff]

Sorry Winterr for interrupting,
『 ABO عابد 』, Simply check if bot has "Manage Channel" permissions in the category.

[high oyster]

Yup yup yup after if the permissions are fine refer to the below.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quasi cliff]

Btw Bot Perms on dashboard will refresh even after refreshing/reloading website without relog

[high oyster]

Ok, create a channel in the Ticket Tool category, after run the $debug command and send a screenshot of the outputs.

[quasi cliff]

That's role settings for "Server Settings", give "Manage Channel" for Ticket Tool category

[quasi cliff]

Try creating ticket now maybe?

[fading geyser]

let me see

[carmine beacon]

كيف اخلي رول يشوف التكتات

@fading geyser

[solid lake]

How do I put the selected categories where the tickets open or close that can only be seen by the people who open the ticket and not all?

[shut bolt]

Hi there

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category on your Category Options menu

The category will only be visible to people who have access to channels on it, i.e. people who can see tickets

[solid lake]

So as soon as I assign a category, the channels created will only be visible to those who created them?

[shut bolt]

Affirmative 👍

[solid lake]

Another question, how do I solve this?

[shut bolt]

Make sure the bot is invited to the server, one of the most frequent causes for that error is that the bot was removed from the server

[solid lake]

In fact, the bot was banned by mistake, but then I put it back, how do I fix this? Do I have to eject and put it back?

[shut bolt]

Just with inviting it back it will work 👍

[solid lake]

how can I do?

[shut bolt]

Do what?

[solid lake]

This:

[shut bolt]

First unban the bot from the server

Then click on @pseudo glen and use the Invite button to add it back to your server

[solid lake]

It does not work

[shut bolt]

What doesn't work, the invitation or the button?

[solid lake]

The button

[shut bolt]

Same error?

[solid lake]

Yes

[shut bolt]

Can I have your server's ID please?

[solid lake]

Do I send you the link privately?

[shut bolt]

Not the link but the ID

The name also works

[solid lake]

Final Costellation Community

Like this?

[shut bolt]

Yup

Please try to resend the panel, I see the bot is there

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[solid lake]

Okey, one second....

[shut bolt]

👍

[solid lake]

Same error

[shut bolt]

Are you on mobile?

[solid lake]

No, pc

[shut bolt]

Hmm weird

[solid lake]

Ehm.....

[shut bolt]

I'll open a ticket for you, is that okay?

[solid lake]

Okey

[shut bolt]

Thanks!

[humble sequoia]

━━ moved to ticket ━━

[spare willow]

has the ticket tool website been mostly broken the past few months for anyone else?

it just gets stuck here after i do the captcha

[gilded verge]

try reload site

[spare willow]

i have

its been consistently doing this for the past several months

[gilded verge]

*this is cloudflare verification (captcha)

or u can try another browser

[spare willow]

yes, it happens on other browsers too

on different computers, different browsers

ive tried it many times the past few months, same thing almost every time. one time it did work, but then it did it again after a few minutes

[gilded verge]

hmm...do you use vpn?

[spare willow]

yes, ive also tried without that

[gilded verge]

oof, this is problem xD

[spare willow]

it used to be fine. i set it up in my server and its been working for like 2 years (maybe more at this point, its been a while)

but then the past few months, i cant access the web interface

[gilded verge]

but now that you have disabled vpn and re-entered the site it is working normally, right?

[spare willow]

no

i think that one time it worked was when i had my vpn off, but it started doing it again with it off still, and even with it off i havent seen it work since

[gilded verge]

can you try clear cookies and/or restart your (wifi/cable) connection?

but with disabled vpn

[spare willow]

ive already tried on different computers (and those computers were one completely different connections) with and without vpn

and i have restarted my router/cable modem

[gilded verge]

still nothing?

@spare willow, sooo... if the problem still exists, check this information: https://community.cloudflare.com/t/community-tip-best-practices-for-captcha-challenges/56301

[spare willow]

um its suddenly working again 😳

i didnt even do anything on that page yet

i guess ill try that next time it happens

[gilded verge]

yaaaas! 😊

[plain crane]

how do i remove embed on ticket

i jus want it to have the reaction create ticket

[shut bolt]

Hover on the embed, then click on the ❌ you'll see on the upper right corner

[plain crane]

what does that mean

how

[gilded verge]

Like this???

[plain crane]

does that show for everyone

[gilded verge]

if you remove the embed, nobody sees it afterwards, just only button

[grim raft]

what do i do after i buy the unlock tool

[shut bolt]

We aren't the unlock tool for any game, we are Ticket Tool, are you sure you are on the appropriate server?

[grim raft]

not really lol

is this for cod?

[shut bolt]

Nope

We are the support team for @pseudo glen

[grim raft]

FUCK

do u know anything abt cod unlock tools

[shut bolt]

No clue

[jade topaz]

I need help - how do you make it auto log ticket once it gets deleted
for example - a ticket gets closed, and then once you delete it, it automatically logs it without having to click save trans

nevermind its a premium feature rip

[jade topaz]

Hello so when I open a ticket it just goes into a category I don’t want it too, I have a ticket category and I want it to be when I open a ticket it automatically goes into my ticket category. How do I do this?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@jade topaz, Hey, check

[jade topaz]

I’m on mobile… does that work the same?

@gilded verge

I’m gonna say it is the same

[gilded verge]

yep, this is the same :>

[jade topaz]

Thank youuuuuu

[eager sphinx]

how to remove Support team ticket controls

[quasi cliff]

What type of controls?

[eager sphinx]

nvm fixed

hehe

[quasi cliff]

[austere fractal]

how to put log of closed tickets and reopen it?

[warm root]

Netflix

Chahye

[slender minnow]

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[slender minnow]

@austere fractal refer above ^

[slender minnow]

you are in the wrong server

[warm root]

Can u please help me

[slender minnow]

nope, sorry

[austere fractal]

Do I have to pay to have that?

[slender minnow]

the logging feature is not entirely premium but certain features are

[austere fractal]

I want a copy without the need for the ticket to be transpicked

[slender minnow]

tickets cannot be saved without transcripts unfortunately

[austere fractal]

but right now I just opened a ticket from here an Auto Save Transcript came out

or how can I see the ticket log?

@slender minnow

[slender minnow]

you can see the ticket logs if you have them enabled

[austere fractal]

but it has nothing to do with whether I'm premium right?

[slender minnow]

nope

[quasi cliff]

auto save transcript is premium

[jade topaz]

if i wanna have a support role with no admin perms to view the tickets made which are private what do i have to do

ping me when u respond

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[high oyster]

@jade topaz

[jade topaz]

tyy

[high oyster]

Don't thank me lol it was someone else just never pinged u

[jade topaz]

oh lol

[hidden hinge]

is there a way to make it so only the person who clicked make a ticket can see the ticket channel? i need help rn as for some reason they cant see whatsoever

[olive timber]

All my game data not there anymore I was level 23 almost at level 24 an I have over a million dollars an a lot of gold plus I used real money an when I went to sign back in it put me back to level one plz fix my account

[hidden hinge]

nvm resolved

[oak light]

Hi there

Is there any way for me, as the server admin, to skip past the ticket limit or would I need to up it for everyone?

[distant moth]

Any possibilities that if someone open ticket get support role and when close role from him gets removed ?

[gilded verge]

uhm... can you specify your problem please?

[gilded verge]

as far as I know it can't be done but if I'm wrong somebody correct me

[gilded verge]

even as the server administrator you cannot skip the limit, you would then have to increase the limit in the panel (so you change it for all)

1 button = 1 panel,
i.e. if you wanted to change the name of the second button, you enter the settings of the second panel

[left meteor]

aim have 1 panel i 2 button

[gilded verge]

can you show screenshot like this: ?
Example:

oof...

if you only have one panel, it doesn't make sense to add the same panel to the same panel ...

in a dozen or so minutes, I will ping you to show you what an example of multipanels looks like, okay? (in video)

[left meteor]

okey thx

[gilded verge]

@left meteor, For clarification ... In the video I showed that there is no button in the main panel "Wybierz rodzaj wsparcia" because I created additional panels that are connected to the first one.
I mean, you can't make a multi-panel if you only have one panel because it just won't work the way you want it to.

[gilded verge]

This is what it looks like after sending the panel to the channel:
[My example]

[left meteor]

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome ^-^

[left meteor]

you are from?

[radiant escarp]

Welcome

I want to add a ticket to my server

I don't know how

Can you help me?

[gilded verge]

You ask on the wrong channel, please use #💬│general-chat or #💬│gen-chat-multilingual

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hey @radiant escarp, check

[languid patrol]

Hey

Is it possible to just edit a panel message? Not deleting and posting new...

[slender minnow]

Nope, you will have to send the panel again after editing the message.

[languid patrol]

Ahhh

[quasi cliff]

Hey Nikola, you can change it in general settings!

Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Count

[snow mirage]

Any way to change the cooldown of ticket creation from 10 secs to say 1 ticket per day?

[old blaze]

I have problem

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[high oyster]

@old blaze

[old blaze]

Im get update bro @high oyster

[high oyster]

You have it?

[old blaze]

Yes i Have

[high oyster]

Ok can you check that panel configuration more specific the button configuration, also making sure the bot has permissions in both category and role.

[quasi cliff]

There are no cooldown type settings in the bot at the time iirc

[old blaze]

Is working 100%

[high oyster]

@old blaze Do you still require any assistance then?

[old blaze]

Yes

[high oyster]

Ok send me in dms an invite link to your server.

[high oyster]

After that run $debug in your server channel where the bot panel was sent and send a screenshot here.

[old blaze]

Done

[high oyster]

Can you open up the ticket channel as I cannot see it.

[high oyster]

Ok can you resend the panel into #987383727040626808 as I cannot see it.

[old blaze]

Done check

@high oyster

[high oyster]

If you're using an old version of discord this is a fairly common error.
Interaction failed without any other errors is a discord error

[old blaze]

No i have New update discord

[high oyster]

Another reason may be because the cluster is temporarily down if that does not work open up a ticket since I do not know what is up at the moment.

Check you category permissions once again and see if they match up to the below.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[haughty grail]

I have a problem with my pixel no pass than 84%

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[high oyster]

@haughty grail Read the above.

[green moon]

None of the commands work for the ticket tool anyone know why I have all the permission on it

@everyone

[high oyster]

Is there an error?

[green moon]

Yeah when send the panel

[high oyster]

What is the error exactly?

[green moon]

It tells me I need to use $debug to see the problem

But the command doesn’t work

[high oyster]

Read the below @green moon

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[green moon]

It has all check marks

[high oyster]

Including the channel where you are trying to send the panel to and run commands?

[haughty grail]

What is that

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[high oyster]

Lol

[jade topaz]

hello, I'm setting up my ticket bot, but all the people on the server see it, can someone help?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hey, check

[jade topaz]

hello, I'm setting up my ticket bot, but all the people on the server see it, can someone help?

please

[gilded verge]

Okay sorry, I misunderstood your question 😐
Here is your answer:

Dashboard->Panel Configs->Panel Settings-Expand Permission Options->Edit Everyone Role Opened Permissions->screenshot

[green moon]

Yeah

[gilded verge]

As for your problem ... you know that you additionally need to add bot role permissions to the channel you want to send the panel to, right?
Like View Channel, Send Messages, Read Message History

[gilded verge]

*btw i recommend these perms: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[green moon]

Yes

This is what is says

Then when I go into the channel and do the command nothing happens

[gilded verge]

okay, so we know for sure that you either have a permission problem or you use the wrong prefix ...

Could you please send us like in the screenshot?

[high oyster]

I recommend administrator on the Ticket Tool role it is bot assigned no other user can assign it to themselves 🙂

Administrator = fewer problems

[gilded verge]

with administrator perms it happens differently, but from what I found out, even this permission does not always help and I do not understand how it works xDDDDD

but you're right 😊

[fierce nebula]

Hey everyone. ive ran into an issue

This is the 3rd server that ill be using ticket tool with and the 3rd server is not showing in my manage servers.
Ive kicked the bot and re invited. Is there something else i can do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@fierce nebula, check everything in message

[fierce nebula]

Thank you

[gilded verge]

you're welcome 😊

[jade topaz]

I wouldnt advise doing that again.

[naive canyon]

How do I ping a role in a ticket

[quasi cliff]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

Use the role mention in ticket message ^

[naive canyon]

kk'

[green moon]

What can stop the bot from not using commands in a channel

[gilded verge]

I don't quite understand, could you please ask the question differently and with example (if you can) ?

[green moon]

I get a error when I try to add a panel and it tells me to do the debug command but it doesn’t work

No commands work for the ticket tool for me

[gilded verge]

can you show us this error please?

[gilded verge]

@green moon, you know what? try these perms

*I don't know if you've made them before, but let us know

[green moon]

I have all the perms on it already

[gilded verge]

oof, I asked for this before

so if you could, please send us such a screen

[green moon]

Ok

[gilded verge]

and this too please:

[gilded verge]

mhm... sooo problem is: you need change premium bot to free bcs your server don't have premium 😐

[green moon]

Ok

Fixed thank you

[gilded verge]

niiice! 😊

[green moon]

When I click create ticket this is what it says

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@green moon,

[green moon]

Ok

It still says the same thing I just updated

[gilded verge]

unfortunately I have no idea so far, so please wait for someone else, sorry 😕

[green moon]

Ok

[quasi cliff]

Try $ping and if it works then it's your client issue [Discord needs update]

[jade topaz]

$help multipanels

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

ok one sec

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[jade topaz]

how can i get a multi panel?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[quasi cliff]

^

[jade topaz]

..

[quasi cliff]

!?

[jade topaz]

sorry, how can i invite tickettool premium?

You bought it ?

yes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Uuhm normally you can go to a sectio premium and you can invite him

[jade topaz]

Ok!!! Ty!

Np

[maiden valley]

How can be make a suggest?

I need th command of suggest

[shut bolt]

s!suggest in #🤖│bot-spam

[jade topaz]

Hello again,

I need to write a channel in a embed description how this.

[green moon]

Does anyone know how to fix this

[cyan kite]

( Time is wrong on this device ) but I can't seem to send the ticket to the channel.

[peak geode]

I have the same issue ^

[jade topaz]

HELP PLS😭

[grand sleet]

Hello, is Tickettool broken?

[cyan kite]

I'm not sure

[cyan kite]

I think there's a malfunction right now

[cyan kite]

I discovered:

1. You can't send a message to create a ticket to a channel
2. You can't create a ticket

And their website what glitching for a bit

[orchid apex]

Hello

[cyan kite]

Hi

[orchid apex]

?

[cyan kite]

I think it's malfunctioning or the developers are changing something?

[jade topaz]

Weird the site says that servers are online

[orchid apex]

Ok Thx

[iron night]

Gave +1 Rep to @cyan kite

[radiant moss]

Some shards are down at this time. The developer is aware and working on a fix!

[jade topaz]

hello,

How can i do this?

[radiant moss]

You can to make tags?

[jade topaz]

yes in

channel's name

[radiant moss]

Ah I see! You can do <#channelid>

Replace channel id with the channel id

You can get that by doing

$id #🆘│community-support

[humble sequoia]

<#776680605517742090>

#🆘│community-support

[jade topaz]

aaaaaaaaaaaaaaaaaa okey okey

[subtle stone]

how to get my key

[gilded verge]

but you mean this code for bot voting right?

[subtle stone]

no for ticket

[jade topaz]

May I get help to why the ticket tool isnt in server

[gilded verge]

I don't quite understand what key do you mean ... some example in screenshot please 😕

[jade topaz]

I had it and it was working fine till 30mins ago

now I dont see it online in the server

and can no longer create ticket

[gilded verge]

Probably this can help you: #💬│general-chat message

[light slate]

Yes, the same thing happens to me

[gilded verge]

ah... so if you bought premium with money, you don't get the code, look, here you have the button Active - Manage which means that premium works for you 😊

[subtle stone]

i wont to accsses the avtar and the name

how ?

[gilded verge]

whitelabels is planned

but if you want change nickname, on your server click on bot (right click) and choose Change nickname

[subtle stone]

i wnt to change the avtar

and i can't invite the premum bot

[gilded verge]

like i said, so far there is no such possibility, whitelabels is planned

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

It was working in but weird thing is, It works on one of my server but not the other :((

[gilded verge]

.

[subtle stone]

thank you bro !!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[brave pond]

Hi my ticket tool is offline in my server for some reason not sure why, ive tried reinviting and its still down

[gilded verge]

@brave pond

[brave pond]

thanks!

[light slate]

It doesn't work for me in any of them, on my server it appears that it is disconnected when it should be connected like the other bots, also when I click on create ticket, a failed interaction apappears :((( I hope they fix it quickly

and sorry if I don't write English well, it's because I'm from Mexico and I'm using the translator

The bot already appears active on my server!!

[jade topaz]

yea same :(( hopefully they fix soon

[jade topaz]

it works now?

[dark gull]

got the same failed interaction on our server

[light slate]

Nop, it just shows me that it's back online

yes, now it works

[green moon]

How do I make it so everyone can make a ticket because it’s not letting other people make a ticket

It Is saying you don’t have this permission

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Check your blacklisted roles

[green moon]

Where is that under

[shut bolt]

Server Configs

[green moon]

Ok

Got it thanks

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[green moon]

Oops

How do you make it so that u have specific people in the ticket ?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Assign a support team role

[green moon]

Ok

Thanks @shut bolt

[green moon]

But other people can still see the ticket I don’t want them too I just want the person who made the ticket and the support team to be the only person that can see it

[shut bolt]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Check the everyone opened permissions and check Read Messages is marked as

[green moon]

Ok

Thanks man that helped so much

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Glad to help

[jade topaz]

Am i the only one currently experiencing "This interaction has failed" all of our servers with ticket bot is failing

[shut bolt]

Can you please give us your servers' IDs?

[jade topaz]

Got it

[jade topaz]

842243696543662081

[shut bolt]

Seems to work fine on our side, can you please open a ticket in #🎫│make-a-ticket so we can further check it?

[jade topaz]

Doing it rn

[subtle summit]

This popped up when one of my members tried opening a ticket. Is it because of discord or just a bug?

[jade topaz]

how do i make it where people can see message history

[subtle stone]

Guys how to access the avatar and the name of the ticket bot premium

[shut bolt]

Is he on a mobile device?

[shut bolt]

Solved in ticket

[shut bolt]

What do you mean by that?

[subtle stone]

to change the avatar and the name of the premium bot

like the others premium bots

[shut bolt]

It's not possible as of now, Whitelabels are a planned feature our developer is working on

[subtle stone]

nice 👍 Thank you have a nice day

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Happy weekend

[desert steppe]

am i the only one getting interaction failed?

[shut bolt]

Can I have your server's ID please?

[desert steppe]

how can i get that? @shut bolt

[shut bolt]

No need to ping me mate

You can run $id on your server

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[shut bolt]

That number is the ID

[desert steppe]

oh shoot

it started working

[shut bolt]

Hell yeah!

[fallen flower]

yoo who can help me pls

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallen flower]

we can setup he ticket box

or i cant

[shut bolt]

How so, what's the issue being?

[fallen flower]

it just wont setup

[shut bolt]

It doesn't set up on it's own, are you aware of that?

[fallen flower]

can i just add you to the discord

[shut bolt]

I won't set it up for you

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Here you have the setup guide, and a video which explains the process, if you have doubts of the setup, I'll be more than glad to clear up the questions

[vocal lynx]

$help

[shut bolt]

Please use commands in #🤖│bot-spam

[vocal lynx]

Ok, sorry

[shut bolt]

[fair dock]

Здравствуйте. Мой аккаунт обнулился. Помогите восстановить!

Hello. My account has been reset to zero. Help to restore.

[karmic patio]

How do I work like countries?

[fair dock]

Who can I contact?

[high oyster]

Hey there, read the below.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[high oyster]

What account exactly?

[karmic patio]

How do I put a picture next to the emoji of the ticket message?

[fair dock]

Level 23, the ships of the submarine dash 3, spent more than 1 month of the game (approximately 200000000 game dollars and 15,000 gold were spent)

[karmic patio]

I want to rename it

[fair dock]

I have authorized you

[silk chasm]

This is a ticket tool support server.

[karmic patio]

@high oyster

@jade topaz

[high oyster]

Rename what exactly?

[fair dock]

I need to restore my account

[karmic patio]

@high oyster

[jade topaz]

?

[languid quail]

Hello

Could someone help me

[languid quail]

So basically i can see the chronology but the person that made the ticket cant see it as soon as i change the name of the tickets channel

How do i fix?

[jade topaz]

not really ticketool related but how does one prevent people without a role to create invites?

[languid quail]

So basically i can see the chronology but the person that made the ticket cant see it as soon as i change the name of the tickets channel
How do i fix?

[slender minnow]

Head over to the panel config ---> Permission options and under user open ticket make sure that the user has ✅ for view and send message and read message history

[slender minnow]

you will have to manually edit each button from their respective panel

iirc you can edit them from the buttons option

[finite chasm]

Does anybody know if theres actualy way to as non premium set for each person to create 1 ticket every 24 hours?

[coarse wedge]

Currently not possible at all.

[finite chasm]

could be nice feature for non premium members

👍

[coarse wedge]

Yea could be, you may suggest it in #💡│suggestions

[finite chasm]

it didnt work

[coarse wedge]

Read what the bot wrote.
The suggestion was submitted for review.

So basically staff will approve it before it's showing in #💡│suggestions

[finite chasm]

oh

i thinked it failed to send itself in suggestions

[fallow ingot]

I can confirm that your suggestion is up for review and will be reviewed by a senior support+ when they are available.

[finite chasm]

alright thank you

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no worries, have an awesome day!

[leaden widget]

Hi

What are rhe perks of premium ticket tool?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[fallow ingot]

Glad to hear you’re interested in ticket tool premium! Let me know if you’ve got any questions regarding the bot or premium;)

[leaden widget]

Thank you

[fallow ingot]

No worries

[leaden widget]

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[leaden widget]

There u go

[fallow ingot]

happy to help!

[zinc blade]

does anyone know how to stop this from happening

all permissins are setup correctly

[marble frost]

Is there a limit of 5 tickets ?

[zinc blade]

yeah

[marble frost]

I think you have to make another living room to put it

[marble frost]

Can't I put more ?

[quasi cliff]

No

[quasi cliff]

It says to run $debug in channel!

[zinc blade]

figured it out

thanks for the help!

[marble frost]

How can we increase the limit ?

[high oyster]

Sorry for everyone who pinged me I was away if you still need help ping me now 🙂

[amber jetty]

bonjour

[high oyster]

Hello

[amber jetty]

speak arabic or french

[high oyster]

I can use a translator however if you want a native speaker you can go over to #🎫│make-a-ticket @amber jetty

[wary tinsel]

Drde

[humble jolt]

How do tickey

???????????

[keen stump]

"How do ticket"

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[signal bison]

how to set up in which channel the tickets will be created?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

When you make a panel you can select a channel, after you made your panel you need to send it and the panel will creat your panel in the channel

[crisp skiff]

"How do ticket"