🆘│community-support

[solar yew]

This means people have to scroll up to see all the panels, which they won't

And then it will still be wrong lol

[solid stream]

Seems like you would benefit from a $transfer command mostly.

[solar yew]

Literally I had a server where in my support channel I said "If you open a ticket about promos/collabs etc. you will be banned" and people still did it multiple times a day

[solid stream]

to send tickets to the correct category/panel after they've been created.

[solar yew]

Hmm, that would be pretty cool too. I assume you mean that it doesn't just transfer them to a new category but basically associates them with a different panel and updates permissions etc. accordingly?

[solid stream]

correct

[quasi cliff]

NFT users ikrr

[solar yew]

Yeah, that would be the next best solution to drop-down multipanel if I had to pick between the two, but also having them both would be nice.

So people with basic literacy can actually categorize their ticket correctly, and for people who can't read moderators can categorize their ticket after the fact

[solid stream]

The rebuild will have both, plus soo much more customization.. Almost too much... had to add a basic/advanced toggle to the dashboard to hide the extra options..

[solar yew]

I do think in terms of premium that the various customization options on the panels/ticket and automations are great. Those are things that are not vital but can make things more convenient for advanced use cases and can really let people add their own touch to the bot's branding. Multipanel I think most servers could use if it wasn't premium and servers that don't have premium are just using various workarounds.

Like me, lol

[solid stream]

Kinda what I was thinking with the thought of making it free.

[solar yew]

A great premium option for ticket tool would be if you could get a branded bot instance, similar to what MEE6 does. Obviously that's a hefty investment but IMO, servers that are going to pay for premium ticket tool are probably going to be business or otherwise "serious" servers that would likely get a lot of benefit being able to adjust the bot's branding, similar to how servers with modmail would name their modmail bot after the server.

[solid stream]

What label is something I've been wanting to add for awhile, though I'm not sure I'm ready to add that to the normal premium yet.

[solar yew]

Making it a separate premium tier would probably be appropriate anyway. I'm down for anything that lets you offer more core functionality for free though 👀

[slender kernel]

I need to know how to make a button tovopen a ticket

[slender minnow]

Hey, if you already sent the panel to a channel it will already have a button 🙂

[humble sequoia]

━━ moved to ticket ━━

[solar yew]

Oh I have one other question (or I guess feedback).

Is it possible to include in the ticket logs who did what actions on a ticket? I get asked sometimes "who deleted this ticket?" but the logs don't actually log who deleted a ticket, it just says that the ticket was deleted.

[solid stream]

iirc the author details are of the person who did the action (yeah.. my logs are pretty crap)

[solar yew]

Oh ok that's not obvious at all, I thought the author was always the creator of the ticket lmao

I was thinking about something like this

[weary elk]

Is ticket tool able to start a voice channel via tickets?

[high oyster]

Nope but that is a good suggestion go suggest it!

[slender minnow]

nope :(

[solid stream]

Multi-panel, button text and button color have all been made free.

[solar yew]

pog

[short ledge]

What could be the reason why members can’t see a “create ticket” tab?

[solid stream]

Message History permission on that channel maybe.

[short ledge]

This was what one person saw

But this is what I set up

[solid stream]

They might need to update discord.

Of they're running an old discord that doesn't have button's they won't show.

[short ledge]

They claimed they have everything updated on the app and cache is cleared

[solid stream]

otherwise I don't know of any reason.

[short ledge]

I thought that too

They tired to imply since they were android users, that androids users can’t see it

But I know others can so it’s not that too

[high oyster]

I doubt they did, people usually lie

[short ledge]

True, but I try to give them the benefit of the doubt

[solid stream]

I'm android and it's working fine, have them uninstall and re-install

[short ledge]

Ok 👌

[solid stream]

I don't see any options in discord to disable buttons visually.

[high oyster]

I joined your server, I can see it on android, iphone and pc

[short ledge]

Ty

[iron night]

Gave +1 Rep to @high oyster

[short ledge]

Ty

Rip sorry lol

[gilded verge]

cooldown ~max 5 minutes

[solid stream]

https://tenor.com/view/elmo-fire-ban-syntheticllama-gif-21044291

[short ledge]

I’ll comeback in five then

[high oyster]

Anyway if you ping multiple people in one message it doesn't give them all reps

[short ledge]

Ty

[iron night]

Gave +1 Rep to @solid stream

[solid stream]

[short ledge]

Oh ok

[high oyster]

@short ledge Have an amazing rest of your day!

[short ledge]

Thanks! You as well! 🙂

[small grail]

Hello, i need some help with lottocoins, can anyone help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[solid stream]

Yeah... close the ticket 🙂

[scenic plinth]

$close

[humble sequoia]

Warning: This channel isn't a ticket

[scenic plinth]

I tried

[shut bolt]

Lmao

[slender minnow]

lol

[high oyster]

@jade topaz refer to the below.

[jade topaz]

Foe the first one.Does it mean that the bot can't have access to the emoji?.

For*

[high oyster]

Yes it does not have access meaning it is either deleted or in another server.

[jade topaz]

Something like this?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

My discord is updated Idk if I can't update it again

I'll check it.

[nimble belfry]

[bold roost]

🇫🇷
Bonjour je n'ai pas compris comment on dois faire pour crée plusieurs bouton (comme #🎫│make-a-ticket ) avec la mise a jour free

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[high oyster]

@bold roost

[bold roost]

ok

tu speak FR ?

[high oyster]

No but I can translate and you can make a french ticket in #🎫│make-a-ticket

[bold roost]

ok 🙂

[wraith jackal]

i putted link In Image Url section in website ( panel config ) .. but when opening a ticket, it doesn't send image idk why ?

link https://media.discordapp.net/attachments/984706982030237746/984880144537776149/karasuma-chitose-girlish-number.gif

[high oyster]

Those are premium options @wraith jackal

[wraith jackal]

i have 7d free trial

[high oyster]

Is it in Panel Options or Ticket Options?

[wraith jackal]

Ticket Options ( under panel 1 )

[high oyster]

This is probably why.

[wraith jackal]

this is Gif ^

https://media.discordapp.net/attachments/776680605517742090/984885116046299206/karasuma-chitose-girlish-number.gif

it is working

[high oyster]

Is it working now?

[wraith jackal]

lemme try

it's working tysm @high oyster

that link was Broken ig

[high oyster]

Great! Have a amazing rest of your day.

[prime bridge]

Marlon pro animations#4276 has been warned!
They were notified via dms.

[high oyster]

Stop lol

[sturdy wharf]

Hello how do I invite @humble sequoia

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[high oyster]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[covert swallow]

You can invite it from your dashboard on a server with an active premium subscription

[sturdy wharf]

Thank you

[iron night]

Gave +1 Rep to @high oyster

[high oyster]

No problem, have an amazing rest of your day.

[gaunt tinsel]

Are you able to do like applications on the regular ticket tool?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[thorn finch]

Yea?

[high oyster]

@thorn finch read the above

[jade topaz]

how do i look at past ticket transcripts

[high oyster]

You can only look at transcripts if you have the transcript feature configured.

[high oyster]

What do you mean by that?

[thorn finch]

So i need to have all access on to do it?

I mean this needs to be on?

[gaunt tinsel]

Nvm

[high oyster]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[high oyster]

@thorn finch

[thorn finch]

Thanks for support

Thanks @high oyster

[iron night]

Gave +1 Rep to @high oyster

[high oyster]

No problem, have an amazing rest of your day!

[thorn finch]

Still not work -_-

I am server owner and it doesn’t show

[high oyster]

Did you relog, you have to actually log out of the dashboard and log back in, refreshing won't work.

[thorn finch]

Yes

I logout and login again

[high oyster]

Alright make a #🎫│make-a-ticket, that's the best I can assist you with 🙂

[vague basin]

؟؟

[high wolf]

The buttons in #📂│information are currently not working?

[high oyster]

@high wolf the bot (@obtuse kraken) is down.

[high wolf]

Ahh

[high wolf]

Thanks

[iron night]

Gave +1 Rep to @high oyster

[fallow ingot]

That's what I was about to say.

But ok.

[high oyster]

lol i know sorry

@high wolf it is up now lol

[high wolf]

Thank you

[jade topaz]

for the claim button, i know you can have it sent to another "claim category" type thing so only the claiming person, the ticket opener, and anyone with admin can view the ticket.

however, is it possible to set it so that if a certain role claims the ticket, it will move to the "claim category" but not for other roles?

[gaunt tinsel]

You need premium

[jade topaz]

yes i know that 1. but is it possible to do that even with premium

[gaunt tinsel]

Yeah I’m pretty sure

I’ve seen a few servers have that

[high oyster]

Dashboard -> Panel Configs -> Settings -> Button Options -> Claim Ticket

[pulsar grove]

Hey i want to send the Panel to the Channel but it says i had to use debug but the bot dont respond at all even the help command doesnt work

[high oyster]

Does it respond to $debug?

[pulsar grove]

no

[high oyster]

Check the below.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[pulsar grove]

done this already

[high oyster]

Can you reload your discord application, maybe the bot is offline for you.

[jade topaz]

right, but thats for all roles that you put there. let me give an example, maybe that will make more sense:

there are 2 roles: "support role" and "owner role"
i wanted to have both roles able to claim the ticket. however, i wanted to have the "support role" so when it claims it DOESNT move the ticket to the "claim category". but i want it to do that for the "owner role" where it DOES move to a "claim category".

i wanted to see if that was possible, and how.

[high oyster]

That is not possible from what I know

[jade topaz]

(i did look thru the dashboard btw, and i dont THINK i saw)

[stoic flame]

As a non-premium user, can I set a custom emoji for the ticket panel? My hold for the button.

[jade topaz]

ok cool. i didnt think so, but i wanted to check

[gaunt tinsel]

No

[high oyster]

No customising your emoji's button is a premium feature.

[stoic flame]

Hmm okay 👍

[pulsar grove]

still not

[high oyster]

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool maybe the bot does not have permissions in that channel.

[pulsar grove]

Checkt too 😄

[high oyster]

#🎫│make-a-ticket they can see what is wrong.

[pulsar grove]

okay 😄

[gilded verge]

if I can throw in ... I recommend these bot permissions, they are the best because everything works fine: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[high oyster]

Actually @pulsar grove

Can you head over to your Dashboard -> Server Configs -> Blacklist Roles

You might have roles such as @everyone on there that prevents you from using commands.

[pulsar grove]

hm okay lets me see

No Role is Blacklisted

[high oyster]

Ok then #🎫│make-a-ticket, your server may be blacklisted instead by the team🙂

[pulsar grove]

okay 😄

but still thanks 😄

[stoic flame]

Can I automatically rename the channels as soon as a new ticket is created? For example, with an emoji in front of it?

[high oyster]

The best you can do is make it when you claim it changes the channel.

[stoic flame]

Is claiming a premium command?

[high oyster]

Yes it is

[stoic flame]

So there is no other way to do it as a non-premium user?

[high oyster]

I mean maybe someone has another idea that is all I can think of right now

[stoic flame]

ok, thanks

[iron night]

Gave +1 Rep to @high oyster

[naive cedar]

why i cant see my server here?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[naive cedar]

thk

[rapid rune]

why when I invited the bot to my server, it does not show the panel, and does not respond to mentions

[gilded verge]

so you don't see your server in the dashboard or something else?

[rapid rune]

on the dashboard? I didn't understand. Look, I was told when I add this bot to the server there will be such a panel:

[gilded verge]

*and the bot does not respond to the mention, only commands

[rapid rune]

but when I added it, I received a message that it came to the server and that's it, there were no panels

[gilded verge]

first you must create the panel...

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[rapid rune]

thanks

where can I find such a bot?

[high oyster]

That is a custom bot you can invite it to your server but I am unsure if commands will work for you

[rapid rune]

and where can I find him to invite?

[high oyster]

It is not really safe inviting unverified bots like such so I won’t give you support on how to invite it.

[remote flax]

Hey I’ve got a couple questions about separating out tickets is there a way I can make the names on the ticket change I’ve got him running in 3 channels on my server but when someone makes a ticket it just says ticket #0001 and so on I wanna be able to look at the list of tickets and see which one is coming from which channel

[ember dust]

can anyone help me?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[remote flax]

I’m assuming that’s pointed towards me

[gilded verge]

~~yeap ~~

[remote flax]

Bet I’ll check it out here in a sec

[ember dust]

https://gyazo.com/3c7fb5248ec64f75878c5b65d5915f50

this is what its saying for me

[gilded verge]

@ember dust, Please make sure the bot has channel permissions.

+required permissions:

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[remote flax]

Well I wasn’t able to find what I was looking for in the information section of this amazing library

[gilded verge]

mhm, I can see that I made a mistake, im sorry 😳

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@remote flax, btw you can check variables, but from what I understood it will be useful to you: {ticket.user.name}
(and again sorry)

[restive merlin]

Ms

[ember dust]

i cant figure it out to save my life

[gilded verge]

I thought you checked the answer #🆘│community-support message 😳

[ember dust]

i tried that

[gilded verge]

hm... try my perms, maybe this can help you: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

if that doesn't help either, please go to the dashboard in Server Configs and post a screenshot here, okay?
Example:

[remote flax]

Hey it’s all good bro I appreciate you responding to me and helping me out I think I have it figured out I just might have to be premium to do what I wanna do

I’ll work with it some more when I get home I’m at work rn

[gilded verge]

I am sorry that I did not manage to help you as you needed it, but I hope that someone else will help you when you need again 😊

[jade topaz]

ok so how do i set it up so when it makes a ticket, it just doesnt only say welcome as the default setting but i change it to include instructions

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

^

[quick ridge]

hi, i noticed that when a claimed ticket is closed, the claimer loses access to the ticket even though they are part of the support team role. Is there any way for a closed claimed ticket to be invisible to the ticket creator but remain visible to the claimer? This is to allow asynchronous processing where there are backend events that need to be performed by the claimer after a ticket has been closed, but before the ticket gets deleted by the claimer.

[high oyster]

Dashboard -> Panel Configs -> Settings -> Permission Options

For the user who made the ticket

User Closed Permissions

They are set by default to the middle.

For the support team

Support Team Closed Permissions

Read Messages
Send Messages

[quick ridge]

Ah. Thank you. This helped a lot. Can this be improved further: Support team cannot see the ticket when closed, but only the claimer? The claimer needs to withdraw a currency at a later date once a ticket has been concluded, and having the ticket remain visible to them is important to help with tracking the sum to be withdrawn. However, since this ticket is fulfilled by the claimer, it doesn't make sense for the rest of the support team to see the ticket when it's closed.

[iron night]

Gave +1 Rep to @high oyster

[high oyster]

No right now there is no way that I could think of, I have an idea to exclude any other support team member while the ticket is open when it has been claimed but that is not what you are asking 🙂

[quasi cliff]

Just adding up to what Winterr said,
There is another way for that, claimer can remove the support members by $remove @support role.

[quick ridge]

Guess I'll just have to adapt the process to shift the steps around so that it'll work seamlessly with the ticket tool. Thanks again!

[iron night]

Gave +1 Rep to @high oyster

[quick ridge]

hmmm! Thanks, i'll look into that. Though I'm trying to avoid using commands so that I don't overload my users' neural network XD

[high oyster]

Your staff team can use the command after the ticket has been closed so the user does not see it

[quick ridge]

ah okay. i'll check it out!

[stoic flame]

Is it a bug that you can sometimes change the embed color even without premium?

[quasi cliff]

Did you change it during Trial Premium?

[high oyster]

Yes I assume it is since it works for me either they removed it as a premium feature without updating the panel or it is just broken

[quasi cliff]

Oh yes it's marked premium but free

[high oyster]

So is the one in Ticket Message

[stoic flame]

No, I mean if you don't have premium. The free version

[high oyster]

Yes I am assuming that when they made button colours free it made every other colour feature free

[stoic flame]

Ah, that could also be the case. Of course it would be very cool

[craggy geyser]

We are waiting for confirmation from the dev to see if it was accidental, or just the dashboard needs updating

[stoic flame]

Ok, good thing it got forwarded. ;)

[craggy geyser]

Winterr opened a ticket to let us know earlier. But the dev is likely asleep

Seeing as it is 4am for him

[stoic flame]

oh ok If you have an answer, please ping me ;) (only if this is possible)

[languid wing]

I cant invite the bot to any server Why ??

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

check your perms in the server first ^

[quasi cliff]

Manage Server perms

[languid wing]

i have admin strator

[quasi cliff]

Make sure that you are logged into the same account on browser

[ripe stratus]

hello can anyone help me after updating my chat channel has disappeared does it need to ask for lvl and i don't know how to report an error to admin

[urban sorrel]

i need some help

why this show up?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[median knot]

can someone explain how the attach panels function works and what it is intended to do?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[median knot]

you can also use the $debug command to see specifically what is missing - this is especially useful if you are running bots on slim local perms

[slender minnow]

btw its not a premium feature, you can merge multiple panels into one panel

[median knot]

this is what i figured - but when i attached several panels, then sent the parent panel to a channel, it did not arrive with the attached panels?

do you have to send the parent panel via command for this to work, or am i just doing something wrong?

ah wait nvm

i see - its sends all the buttons

so - the use case here is to consolidate the buttons for opening tickets? Guess that means that it should be used in conjunction with a custom naming protocol for each "create ticket" button

[slender minnow]

its use is to include the button from other linked panel onto your parent panel (the one you linking the other panels to)

something like #🎫│make-a-ticket

where, the other panels are linked to the parent panel

[median knot]

I see - thanks! basically a way to send a single panel message with multiple ticket options and the accompanying custom ticket messages

[grand sand]

How to allow or restrict ppl frm sending media in tickets?

[median knot]

now i have to rework my entire ticket panel schematic! lol 😅 But very cool feature

[median knot]

ticket open perms

edit user opened perms

[grand sand]

where is this?

[median knot]

panel configs, settings

[slender minnow]

yep 🙂

[grand sand]

oke but like where in this
Like there are many things in panel config

[jade topaz]

You press settings.

[median knot]

Permission options

here you can define permissions at select states for the ticket

[grand sand]

oke ty

[median knot]

if you toggle off embed links and attach files, then the user who opened the ticket cannot add files or links

[grand sand]

aalr

[median knot]

once you save this, you will need to resend the ticket panel to the channel where it resides for the changes to take effect for tickets going forward - THIS will not change perms for tickets that already exist

[stoic flame]

@craggy geyser did you get a response from the dev?

[high oyster]

Yep they said enjoy the free colours. I am assuming they are going to fix it.

[stoic flame]

Okay, then I have to be quick again xD

[gaunt wedge]

is there any way to have a command that moves a ticket to another category so other roles can deal with it?

[quasi cliff]

Not yet but expected in upcoming update

[gaunt wedge]

gotcha thank u:)

[compact harness]

Hello,
I now have the problem that I have set a category in the Ticket Tool Bot for the tickets that are opened, but the tickets do not go in there.
The tickets always go to the top.

[quasi cliff]

Is the category full?

[compact harness]

No

[quasi cliff]

Categories have 50 channels limit

Or Bot does not have perms in the category (Manage Channel)

[wet oracle]

The User Closed Permissions are all red, but when a ticket is closed the ticket submitter can continue to read and send messages in the closed ticket channel. The Additional Roles Closed Permissions and Everyone Roles Closed Permissions are also all red. The test user is not a member of the Support Team role. Is there another conflicting setting that would be causing this?

[scenic plinth]

Can the bot manage the channel, and manage the channel permissions?

Also ensure you are selecting both the save buttons when you do this, the one on the permission select menu, and the save button in the category for the options.

[wet oracle]

You have found the problem! The bot is not being given Manage Permissions when a new ticket channel is created. I confirmed that the bot has that permission in the category where the ticket channels are being created, so can't seem to figure out why it's not assigning it automatically...

[scenic plinth]

What permissions does it have, or did you seem to solve it?

[wet oracle]

No, not solved yet. Do you mean what permissions on the server level, or for the Open Tickets category where the channels get created?

[scenic plinth]

Server Level is usually the better option of the two.

[wet oracle]

View Channels
Manage Channels
Manage Roles
Send Messages
Embed Links
Attach Files
Add Reactions
Manage Messages
Read Message History

[scenic plinth]

Viewing the Server Audit Log, does the bot deny those permissions found in the user closed option when you close the ticket?

[scenic plinth]

Does the user have any special permissions in the Server Level?

Administrator, Manage Server, etc.

[wet oracle]

No, they're actually a limited permissions user that I test with. Definitely no Admin or Manage Server permissions.

The permissions for that ticket channel shows the Manage Permissions off:

But on for the category where they get created:

If that helps troubleshoot.

[scenic plinth]

What permissions does it have for the role?

Sorry, the bots role to be specific.

[wet oracle]

Never mind - all fixed! I'm honestly not sure why, but it seems to be working as intended now. It may have been the Open Tickets category save that you mentioned above and I just got focused on the weird Manage Permissions missing. But all seems well, so I'm not going to linger over it. Thank you for the assist @scenic plinth!

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

so i try and setup the bot in the dashboard and i don't see the server that i'm trying to setup.

[celest swallow]

Is there any guide to avoid online order cancellation

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@jade topaz refer this ^

[slender minnow]

Cancellation for?

[pure needle]

How do I actually setup the bot?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[alpine cypress]

how do i do the colur

like there is a chat to do colurs like i put number 1 its black

How do I actually setup the bot?

[quasi cliff]

^

[quasi cliff]

Can you describe more? Where do you want to add colors

[alpine cypress]

2 blue 3 yellow 4 purple 5 pink like that

[molten chasm]

hello guys

i tried everything but the bot only shows ID instead of emote in my embed

any advice?

[quasi cliff]

You also need to mention the name of emoji, it's like ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[molten chasm]

yes i have that

in the dashboard

[quasi cliff]

Send ss from dashboard

[alpine cypress]

@quasi cliff can you help

[quasi cliff]

I still didn't get where you want to add colors

[molten chasm]

i uploaded it through zip file so the name is same as id

[quasi cliff]

Looks like bot doesn't have permissions in channel then

[molten chasm]

well its the ticket it creates itself

it shoud have perms in there right?

[quasi cliff]

Did you add in same server? Or external emojis

[molten chasm]

i added in the same

i tried both external and now the added ones

[quasi cliff]

Try changing emoji name from server settings

[molten chasm]

all right

[alpine cypress]

like if you type in a chat colour 1 they give you a role its black

[quasi cliff]

We provide support for @humble sequoia and there is no such command or feature to give roles

[quasi cliff]

Also, emojis don't work in Body Title and Footer

[alpine cypress]

no like this

[quasi cliff]

This is Ticket Tool Support server!

[alpine cypress]

how do i do it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[alpine cypress]

how do ido it

i need help

[quasi cliff]

Sorry but we cannot help with it.

[celest swallow]

When i place orders on Kohl's they just got cancelled after sometime don't know why?

[quasi cliff]

Hey anshul, this is Ticket Tool support and we can't help you with Kohl's issue!

[slender minnow]

This ^

[molten chasm]

it worked, i just had it bad because i didnt know about the \

thx 👏

[quasi cliff]

[molten chasm]

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[sick knot]

كيف اسوي تكت في شات؟

[quasi cliff]

#📂│information for tickets!

[sick knot]

؟ @quasi cliff

في سيرفري ابي اسوي تكت كيف @quasi cliff

[quasi cliff]

عذرا، أنا لا أفهم اللغة العربية

[jade topaz]

user id : 783649094164807711

[quasi cliff]

For faster actions, make up a Report Ticket in #🎫│make-a-ticket

[jade topaz]

how to delete close??

[slender minnow]

Can you please open a report ticket from #🎫│make-a-ticket

[slender minnow]

The button or the ticket itself?

[jade topaz]

button in the ticket

@slender minnow

[slender minnow]

Hi, yes its under the button option. You can disable the button from there.

Sorry was a bit occupied with something ^^;

[quasi cliff]

Steps:
Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Close Ticket Setting ➞ "Enable Button"

[jade topaz]

Example: Photo taking??

video

[gilded verge]

so you'd like to see it in video form, right?

[solid lake]

How do we make sure that the open tickets do not see all of them?

[jade topaz]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

@solid lake

[solid lake]

Thanks, sorry for disturbing

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

:)

[gritty mauve]

Someone help

I can’t see the server I want to install ticket bot on my dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gritty mauve]

I have all the necessary permission

[quasi cliff]

^

[gritty mauve]

So how do I get the permission?

[quasi cliff]

Check your permissions with $level command

[gritty mauve]

It’s 0

What do I do?

[quasi cliff]

So you are a member

[gritty mauve]

I have all the roles including the owner

Or did I do it wrong?

[quasi cliff]

Do you administration perms?

You need one of these

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

[gritty mauve]

Okay

How do I set it up?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut tapir]

How do I make the bot ping support team role?

Or how do I change the message?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[quasi cliff]

^

[shut tapir]

Do I need the premium one?..

[quasi cliff]

You can edit the content and description for free with 250 characters limit

[shut tapir]

Ok, but i dont understand how to i make the bot ping support team

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[quasi cliff]

In the Message Text, use {RoleID}

[shut tapir]

Ok. Thanks.

[quasi cliff]

[shut tapir]

The ones with the diamonds are the premium ones

?

[quasi cliff]

Yes

[shut tapir]

It's everything!

[quasi cliff]

white diamonds are free

[shut tapir]

There is only 2 white diamons 😢

[gilded verge]

-free
-need premium
-you have premium

[quasi cliff]

Color is free too for now

[shut tapir]

The ones?

[quasi cliff]

No, the embed color

[high oyster]

Who said it was free

[shut tapir]

Ok.

[quasi cliff]

Embed color

[high oyster]

Yeah I think they are patching it though

[gilded verge]

I thought only this color is free 😳

[quasi cliff]

Not yet sure if it's a bug or free now

[high oyster]

Yeah the embed and ticket colours are a bug

[quasi cliff]

Ticket Message color is free too (don't know if bug)

[minor sleet]

I can no longer create tickets because a staff deleted it as a channel instead of $close, what should I do?

It tells me that I have already reached the maximum number of tickets

[quasi cliff]

Hey leelou, it doesn't work like that. If staff deleted the channel without closing the ticket then also bot resets your ticket count. Looks like staff didn't delete and that's the reason you can't create more

[minor sleet]

Hi, in fact, i put it in context, but i am part of the staff and the ticket is deleted but our player can no longer create it

[quasi cliff]

Did you guys reach maximum tickets?

[scenic plinth]

With respect to you offering your assistance rock, they are meaning the channel was deleted using Discords feature to delete, not the bot.

I have answered this for another person, and I believe this is another person that is looking to get your question answered. Since the ticket did not receive the $close or $delete options, the bot still believes there is a ticket opened by that user. The only direct solution I have to offer at the moment is the staff to raise the panel limit to 2, unless someone higher than myself can reset the count for you in some way.

I am sorry I do not have a more helpful option available at the moment.

[quasi cliff]

I just tried it myself, deleting with discord's Feature, and it allowed me to make new ticket (resetting count)

[scenic plinth]

That is interesting to hear, as that is usually something that "confuses" the bot if you may, but as I have mentioned I am looking to ensure that there is no other option, as based on my knowledge that is the only option I can offer.

[shut tapir]

Is there something to like claim a ticket?

[quasi cliff]

Yes! That's a premium feature.

[minor sleet]

@scenic plinth Do u know who i can refer to for this person to reset the count?

[shut tapir]

Was Dev the one who created ticket tool?

[scenic plinth]

I am asking other support members to ensure there is not another option available to you. You can ask your server Administration to change the ticket limit, however there is no way at the moment to reset the count to allow you to create a ticket at the limit of one.

[minor sleet]

I’ll try to do it

[quasi cliff]

There is something which I do whenever such situations occur, I make ticket for them! Like create a ticket and then add them.

[scenic plinth]

That could work as well, however being its not the most ideal, "fix", for an issue like that.

[copper owl]

try resending the panel

worth a shot while Kenzy checks if someone is available to reset it via the DB

[craggy geyser]

No. BattleEye (Josiah) was

[plush mason]

How can I make the syntax {user} but instead of tagging the user it tags a role instead?

[uncut valley]

Can someone help me? When I create a ticket to send it to a channel, it says I don't have permission on something.

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@plush mason

[plush mason]

Thank u kindly ☺️

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

Hey, can you please screenshot that and share it so that I can understand better

[uncut valley]

Ok

I do not speak English

Do I send you here?

[quasi cliff]

Yes

[uncut valley]

I don't understand English so I'm asking for help

[quasi cliff]

Which language do you understand

[uncut valley]

Portuguese

[slender minnow]

can you run $debug in the channel you are trying to send that panel in?

and I can use a translator if you need help, otherwise we have a portugese support team whom you can reach out to 🙂

[high oyster]

We have some native Portuguese staff anyway

[high oyster]

^ lol

[uncut valley]

Yes

[iron night]

Gave +1 Rep to @slender minnow

[quasi cliff]

A Ferramenta de Bilhetes não tem permissão para visualizar ou enviar para este canal

Or

A Ticket Tool não tem permissão para ver ou enviar para este canal

[uncut valley]

Ok thank you

I'm still not getting it.

[quasi cliff]

Portugese staff can help better, to contact them make a Portugese Support ticket in #🎫│make-a-ticket

[uncut valley]

Ok

sorry, in disturbing the channel was only blocked kkk sorry.

Sorry

[tulip shard]

Anyone got bot issues as mine is showing as offline?

[quasi cliff]

https://status.tickettool.xyz
Looks fine to me

[tulip shard]

Guess its my server lol

[shut bolt]

Hey there

Can you please give me your server ID?

[tulip shard]

Bare with me, just making sure my yearly license has expired haha

[shut bolt]

No hurries :)

[tulip shard]

its active

[tulip shard]

Server ID is 733063375508078696

[shut bolt]

Thanks, allow me a second I'll check rq the issue

[iron night]

Gave +1 Rep to @tulip shard

[tulip shard]

Thank you!

[shut bolt]

Hey there I'm back, just checked and there seems to be an outage within the shard your server is located in, sorry for the issue, I'll be notifying my higher ups about this

[high oyster]

Rip

[tulip shard]

Cries

lol

[jade mauve]

Afay

[gilded verge]

you need help with bot?

[gaunt stag]

How can I add multiple buttons to the ticket panel?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check this out

[gaunt stag]

ty..

[mint wasp]

Is there a way to change the color of the panel like the embed color

[humble sequoia]

━━ moved to ticket ━━

[finite chasm]

it says warning that i dont have permission to use this can somebody assist me please?

[cobalt bay]

Hello

failed to send painel, run $debug in The channel to check for errors

Help me

[quasi cliff]

do as it says, $debug in channel

[quasi cliff]

Can you send ss?

[finite chasm]

no sadly because i use phone for that but it doesnt allow me to acces my ticket to send message

[quasi cliff]

Can you copy paste the warning message?

[finite chasm]

no clearly becuase i use alt only for testing the systems

[quasi cliff]

Did you add a blacklisted role to your alt?

[finite chasm]

blacklisted role added by me or bot?

[quasi cliff]

by you on dashboard

[finite chasm]

no i didnt blacklist anybody

[quasi cliff]

Did you make the ticket Allowed for particular role?

"Allowed roles"

or did you turn on "Support Team Only"

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[modern fox]

I need help

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[high oyster]

@modern fox Read the above

[finite chasm]

i think i didnt but ill try

[severe path]

ping peng pong

[cobalt tangle]

how can I somewhat retrieve data from a deleted ticket?

[jade topaz]

@quasi cliff can you please help him, i am going to sleep

[quasi cliff]

Ohk

[quasi cliff]

You can setup a transcript channel and use the command/button so that bot logs them. (Auto transcript feature available on premium)

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[quasi cliff]

Also this will help you save messages inside the tickets for future tickets. (You won't get transcript of tickets which you already deleted by now)

[cobalt tangle]

ah ok thanks

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[iron herald]

how do i make it so when someone open the ticket they can see it
because right now only the support role can see and not the person who opened it

[shut bolt]

How are you testing that your users can't see the ticket?

Is it using the View As Role feature?

[iron herald]

yea

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Jun 13, 2022, 12:22 AM

[shut bolt]

That's the issue

[iron herald]

so they can still see it

[shut bolt]

Yup, I suggest using an alt to test it

[iron herald]

okay thank you

[shut bolt]

[whole ridge]

Im currently trying to figure out how to whitelist to atlas servers, may I get help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[versed garnet]

For some reason, even though the ticket bot is in the server, it does not work. I tried it on another of my servers and it worked fine, don't know why it won't work on just that one.

[worthy summit]

I got a question

how can I get a new ticket?

I cant make a ticket

[compact socket]

I want to ask that is there any option by which we can see the users who can access a ticket ticket?

[jade topaz]

How exactly is it not working for you?

[jade topaz]

In this server or in yours?

[jade topaz]

Yes, right click the channel, Edit Channel > Permissions > and it should say Private Channel, in that box you have a list of every user and role who is able to see the tickets.

[versed garnet]

I have it on the selected server, but when I look at the dashboard it does not show the bot on the server.

[jade topaz]

Try to relog your panel.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

shows you how.

[versed garnet]

I’ve already tried that but it doesn’t hurt to try again

Nope

[jade topaz]

Have you checked your level in the server using the command? $level

[autumn gate]

please add a select box (e.g. between Paypal, and stripe) and enter email box (then sends a message stating the payment method and email they choose) on tickets that are opened

i want this feature to be added

[versed garnet]

I guess that's it, how would I change my level, or could you tell me where something that could tell me how is?

[jade topaz]

What level does it say you have?

[versed garnet]

Just 0

[jade topaz]

Want to make a suggestions towards the Ticket Tool Bot or the Ticket Tool Support Server?

• You can head to #🤖│bot-spam & do s!suggest <type suggestion here>.
  • Once you send your suggestion, it will be posted in #💡│suggestions for everyone to vote on.

[jade topaz]

This means you don't have a staff role, administrator perms or that you are not server owner.

The owners and administrators can however add you to the dashboard.

[versed garnet]

I am the rank just below owner

[jade topaz]

Do you have administrator permissions in discord tho?

[versed garnet]

I could ask the owner

One moment

[jade topaz]

Also, you can send the owner this video so he can add your role to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 13, 2022, 7:32 AM

[jade topaz]

https://i.imgur.com/gL66IOT.gif You can also use this link for it.

[versed garnet]

Thank you.

[jade topaz]

You are welcome!

[autumn gate]

is there a selection box feature in the ticket message when people create a ticket?

I heard this is something thats coming?

[jade topaz]

Hey! What exactly are you looking for/do you mean?

[autumn gate]

^^^

[fallow ingot]

Pretty sure I heard something about that as well.

I can’t confirm anything tho.

[jade topaz]

Yeah, I am not too sure about it aswell but making a suggestion never hurts.

Want to make a suggestions towards the Ticket Tool Bot or the Ticket Tool Support Server?

• You can head to #🤖│bot-spam & do s!suggest <type suggestion here>.
  • Once you send your suggestion, it will be posted in #💡│suggestions for everyone to vote on.

explains how.

[autumn gate]

this

so im assuming its happening?

or is that only on panels

I want it in tickets

[jade topaz]

No, it's not exactly that that you are talking about.

You are talking about this right?

[autumn gate]

nah im talking about a selection box inside a ticket

where it returns a messag

[jade topaz]

Oh, inside a ticket, I am not too sure.

[jade topaz]

You can always make a suggestion since I am not too sure if they are working on something like that.

[jade topaz]

what to do if the bot isnt responding

[quasi cliff]

Is the bot online or offline for you?

[frosty jackal]

I’ve added the bot to my server but it isn’t showing

[quasi cliff]

Bot isn't showing or server isn't showing on dashboard?

[frosty jackal]

Server it’s showing on dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[frosty jackal]

It’s not showing in my server

[jade topaz]

How exactly do you mean?

You can try giving him a role with administrator permission maybe. Or put his role to be able to see every channel.

[indigo forge]

yes

[frosty jackal]

So I’ve added the bot to the channel through the invite, but no commands showing/ it isn’t showing the bot in the channel

[harsh bough]

Hello, how do I make a Ticket?

Hello, how do I make a Ticket?

[jade topaz]

@frosty jackal

[harsh bough]

@frosty jackal

Hello, how do I make a Ticket?

[gilded verge]

Please don't ping random people

Check #📂│information in Setup Guide or check below:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[solid lake]

Why mine from this name? The server name is Final Costellation Community, where can it be changed?

[gilded verge]

Try to log out and log back in, okay?
Like this:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Let us know if there is still this problem.

[solid lake]

Thank you very much @gilded verge , you are a very welcoming staff

[gilded verge]

I'm glad I could help 😊

[solid lake]

A question, if I eject the bot and re-add it to the server, the permissions I had remain saved?

[gilded verge]

but do you mean bot role permissions, channel bot permissions, or site configuration?

[solid lake]

I mean the permissions I had changed for him

[gilded verge]

in this place, right?

[solid lake]

These:

[gilded verge]

ah, site config... then everything will remain as it was 😊

[solid lake]

You are very kind, thank @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[pseudo umbra]

Hi
dose there a arbic support

[harsh bough]

hi

How can I edit it or change the written?

@solid lake

[solid lake]

Yes?

[harsh bough]

.

[solid lake]

I am not a staffer but I can help you anyway

By clicking on edit you will also find the option to change the name

[pseudo umbra]

It didn’t work

With me

[solid lake]

You must postpone the message

[pseudo umbra]

I did it on ticket support role
But it didn’t work

[pseudo umbra]

What ?

[solid lake]

Try selecting a channel and clicking send

See if it works now

[pseudo umbra]

Ok thanks

Thanks @solid lake

[iron night]

Gave +1 Rep to @solid lake

[solid lake]

not at all

[jade topaz]

'-'

[solid lake]

Staff, sorry if I helped him and not you.

[harsh bough]

@pseudo umbra كشفتك عربي

[jade topaz]

#💬│gen-chat-multilingual

[harsh bough]

ok

[faint current]

hello is there any way to change the bot prefix on my server?

[gilded verge]

Hey, go to Dashboard->Server Configs->Command Prefix

[pseudo umbra]

يب عربي

[faint current]

Ok thanks

[harsh bough]

تعال خاض

[pseudo umbra]

ونا مشفتك مصري 😂

[harsh bough]

ليه مين قالك مصري😂

[gilded verge]

Guys, if you don't need help, please use channel #💬│gen-chat-multilingual

[harsh bough]

@pseudo umbra تعال #💬│gen-chat-multilingual

موجودين عرب ابغا مساعدة عربي

[jade topaz]

:/

[gilded verge]

للتواصل مع فريق الدعم العربي لدينا ، اضغط على زر 🇯🇴 #🎫│make-a-ticket

[dreamy sable]

كيف امنشن الرتب في التكت؟

How can I Mention Roles in ticket? @gilded verge

[gilded verge]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[gilded verge]

you will need these two things

[dreamy sable]

I know

For copied id

[gilded verge]

you need put this into Message Text
Dashboard->Panel Configs->Panel Settings->Expand Ticket Options->Edit Ticket Message

[dreamy sable]

I know

Thx Bro

[gilded verge]

you're welcome 😊

[severe cape]

When you save a transcript does it save the conversation in the ticket please and if it doesn’t automatically is there a way you can make it

[gilded verge]

Sorry, but what's the final question? 😳

[jade topaz]

hey there my server isnt coming onto the server list on dashboard
plz help

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

check

[jade topaz]

ok

thx its fixed now

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[jade topaz]

yay

[severe cape]

I was asking if the transcript saves the messages within the ticket or if you have to set them up in a certain way to do that 😊

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

if u need auto-save, your server need premium

[severe cape]

We have premium thanks for your assistance 😊

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[severe cape]

I have premium but I am not sure if I’ve set it up properly

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

@tribal gulch, No, if premium expires then you would have to change the bot to free on Server Configs.

[gilded verge]

what you mean? do you have any error or something? 😳

[severe cape]

I’m not sure weather you add the subscription to the server or to the bot in the dashboard

[gilded verge]

I'm not sure what you mean ... So you'd like to buy a monthly or annual subscription or something else?

[severe cape]

I’ve brought one but the it says on the invoice click to manage a discord server so I take it I add the subscription to the server I use ticket tool in?

[gilded verge]

If you want manage your premium server, go to Dashboard->click Active - Manage (like on screenshot)

and you can change server here:

or if u want to manage your subscription:

.... I'm sorry but I'm trying to understand how I can help you 🥺

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

If you chose the server on which the subscription is to be active and you saved with the button Save subscriptions, then you have active, and if you want to add a premium bot to your server, check above

@severe cape, I'm not sure but maybe that's what you meant?

[severe cape]

Yes I haven’t had the redemption key for premium yet it wasn’t on the invoice

[gilded verge]

wait ... but you know code for premium is something other than a paid subscription? 😳

so you redeemed premium here, right?

[gilded verge]

and if you redeemed premium with the $vote redeem, the bot sends you a private message with the code

but if what I wrote above is not the answer you are looking for, please let us know and then someone else will help you

[severe cape]

I haven't done either yet could it be because my paid subscription doesn't start for 6 days that i can't do it as we have the wks. trial at the minute

[quasi cliff]

I'll suggest you to make a Billing Ticket for faster and better answers.

#🎫│make-a-ticket

[jade topaz]

Wtf is this don't tell it's my wifi problem

[high oyster]

Try relogging.

Not refreshing the page entirely relogging

[jade topaz]

okay lemme do

[jade topaz]

Still same + lagging asf

[high oyster]

It seems like some are attempting to load since the past screenshot you sent me, you will probably have to wait.

[jade topaz]

im trying from yesterday

[high oyster]

If it is too laggy for you can make a ticket, they can help you set your desired emoji

[jade topaz]

ahh

@craggy geyser you were typing?

[craggy geyser]

I was just going to say what Winterr said

[obsidian mist]

JAJAJAUA

Ñ

[craggy geyser]

If you can't set it, managers can edit it for you

[high oyster]

@quick night what do you need help with?

[jade topaz]

i want to setup it by myself

what was so funny

Hello guys, does anyone know why ticket tool does not log pictures in the transcript correctly?

[high oyster]

I had an amazing copy paste for this but I don't have it anymore

[quick night]

i need one guys to help me to program the bot in my server i try but

[high oyster]

What is the problem exactly

[jade topaz]

Sorry, you can not ask questions which isn't related to ticket tool

[craggy geyser]

Discord changed things. Ticket tool didn't store any messages, they are saved in discord servers. They then started clearing cache out quicker

Premium bot now saves a limited size of images on a trial mode to see how it copes. Might be rolled out to free too if it doesn't impact rate limits

[quick night]

i need to program the bot in my server for create ticket

[jade topaz]

@craggy geyser can you do something!?🗿

[high oyster]

Are you using @pseudo glen or your own?

[quick night]

MMmm maybie

let me check

[craggy geyser]

I can't edit dashboards as far as I'm aware. I'm only an intern manager. Making a ticket would be best for that

[quick night]

i think yes

[high oyster]

If you are using TicketTool refer to the Setup Guide in #📂│information it gives you all the information you need in setting up the bot @quick night

[quick night]

ok i try this

[high oyster]

Alright, come back here if you need anything else

[ebon cobalt]

hi how do i do that with the donaiten on the new page have paid and now the payment is through but i didn't get a number or to register with the bot

[valid vine]

How do I change the words written by the bot to what I want?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

should help you @valid vine

How can i have different text for the buttons (eg, Support, Report a user ect)

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[jade topaz]

@jade topaz should help you.

ty

thanks @jade topaz

[iron night]

Gave +1 Rep to @next mist

[jade topaz]

am i right for multipanels, Each indivdual pannel will keep its permissions and wont use permissions of the main pannel their attached too

[jade topaz]

Yes, that's correct!

Alright nice

[brisk geyser]

just wondering if someone can help me. im having a problem with people being able to access the tickets, just says "you do not have permissions for this"

[jade topaz]

You've probably prevented certian roles from opening tickets

[brisk geyser]

how do i check that?

[quasi cliff]

Check if you added "Allowed roles" and/or "Disabled Roles" and/or did you turn on "Support Team Only"

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Create Ticket Settings

[brisk geyser]

thanks, ill check now bud

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[brisk geyser]

hmm, got someone to try again with the role selected in allowed roles.. same thing

[jade topaz]

freaking emoji

[pale quarry]

I bought fortnite tube hack but it doesn't work can i get information on how to run it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tulip hare]

Hello, Just discovered this fantastic bot. Is it possible when the bot create the new channel instead of having just the close button. Having another button created that launch a command for another bot ?

[valid vine]

Then how can I add the place where I put the bot message?

[jade topaz]

You mean the panel?

[quasi cliff]

Two bots can't have buttons on each other's message, that's how Discord works

[valid vine]

I mean how can i add him there

in this room

[tulip hare]

ok thanks

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[valid vine]

@quasi cliff can answer please ?

[quasi cliff]

Did you edit the panel message on dashboard?

[valid vine]

yep

[quasi cliff]

Do you have only 1 panel?

[valid vine]

yes

[quasi cliff]

simply type $panel 1 and bot will post the embed in channel

[jade topaz]

Or || In the dashboard you can press the send button ||

[high oyster]

Depending on preference 🙂

[valid vine]

Ok thanks

[jade topaz]

Amways!

Always!*

[valid vine]

ok thanks

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[jade topaz]

Thank me also? || :uwu ||

[valid vine]

ok thanks

[high oyster]

Thanks @jade topaz

[iron night]

Gave +1 Rep to @next mist

[quasi cliff]

Thanks @jade topaz

[iron night]

Gave +1 Rep to @next mist

[valid vine]

ok thanks

[jade topaz]

I didn't help you xD, but thanks!

[iron night]

Gave +1 Rep to @quasi cliff

[valid vine]

sorry but that didn’t work

[jade topaz]

You can try sending it through the dashboard.

[quasi cliff]

^

[high oyster]

Interesting how that did not work, most likely a permissions issue.

[quasi cliff]

can be prefix too

[valid vine]

sotty i know why

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[valid vine]

thanks @jade topaz

Can I edit it too? @quasi cliff

[jade topaz]

That is possible with a premium subscription.

[valid vine]

I don't think so because I saw a server that modified it without subscribing to the premium

[high oyster]

Those features are free.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[jade topaz]

Oh! Apologies.

[gilded verge]

Forgive me to cut in, but I'd like to rectify ...

In the free version, you can have a maximum of 250 characters in both Message Text and Embed Message

[sand delta]

Question realy stupid one how do i add the ticket to a chennel😭

[high oyster]

Hey there, you can read the Setup Guide in #📂│information, it will give you instructions on how to setup the bot.

[sand delta]

Thank you

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quasi cliff]

@obtuse kraken seems to be down, so^

[sand delta]

Interaction failed?

[high oyster]

@sand delta the bot is currently rebooting, give it about 1 minute and then try again. It should be up now.

[sand delta]

Ahh ok thank you

Lol

[gilded verge]

No, @obtuse kraken works all the time. Please try again.

[obsidian mist]

Eñe

[high oyster]

@obsidian mist ?

[obsidian mist]

Ñ

[valid vine]

how i can open Claimed ticket

And how can bot mention Staff role

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

My button keeps saying I don't have permission to use the button. However, I do not have it set to support only and do not have any blacklisted roles set.

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[gilded verge]

@valid vine 1
2. #🆘│community-support message
3. #🆘│community-support message

[valid vine]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Which button? Can you show screenshot please?

[valid vine]

how can i make a Claimed botton here?

[gilded verge]

@jade topaz would you please show me such a screenshot? (Server Configs)

[jade topaz]

You would first have to have permium.

[valid vine]

are you sure?

[jade topaz]

Yes, claiming features are only permitted on permium subscribers.

[valid vine]

ok thanks

[iron night]

Gave +1 Rep to @solemn ginkgo

[gilded verge]

yes, he has right, you need premium to claim
but Dashboard->Panel Configs->Panel Settings->Expand Button Options->Claim Ticket Settings->

[jade topaz]

My apologies, I have it fixed. The enlisted, Government, and HICOM roles were assigned to 100's of people. But, now I have them taken off. Thank you!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

I'm glad you did it yourself because I wasn't sure what to answer 😅 😊

[valid vine]

can i talk arabic and you translate? because my english is not better

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[gilded verge]

you can take

[valid vine]

i open it but there is not any Staff

[gilded verge]

oh... please wait for answer from Staff 😊

[valid vine]

Ok thanks

[iron night]

Gave +1 Rep to @gilded verge

[valid vine]

Your a good man

[jade topaz]

Why can everybody see the ticket? How do I fix this

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Permission Options->Edit Everyone Role Opened Permissions->screenshot

[short ledge]

So when I open a logged convo thru the ticket bot and click on an image file it gives me this:

[gilded verge]

This can help you: #🆘│community-support message

[short ledge]

Ah ok, so I just need to add the premium bot lol. Ok thank you!

[iron night]

Gave +1 Rep to @gilded verge

[short ledge]

Once I add the bot, it can take over all the commands that the old bot did?

[jade topaz]

Thank you so much!

[iron night]

Gave +1 Rep to @gilded verge

[short ledge]

Don’t need to reconfigure?

[gilded verge]

yes, because it's the same ticket tool but I'm not sure, just ... I think you'll have to re-send the panel back to the channel (with premium bot)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[quasi cliff]

Actually switching bots shouldn't affect because the primary bot is going to work as premium for you

[short ledge]

Ok makes sense

[short ledge]

Ok ty as well

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

How can I make it that the staff team gets pinged when a ticket gets opened by a member?

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[gilded verge]

can help you
and put <@&RoleID> in Message Text

here:

[jade topaz]

qwq premium feature

[gilded verge]

this what you mean, is free to 250+250 characters (message text+embed)

see?

[frail dagger]

hi

i need a help me

Your bot has commands that do not work and the site does not work

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[frail dagger]

Server Lech of these servers, where can I find it?

[gilded verge]

Probably some shards have a problem because on one of the servers I support, the Ticket Tool bot also does not respond there, but it works on others.

[frail dagger]

What's the solution?

[quasi cliff]

Server Lech?

[frail dagger]

I did not understand you?

[quasi cliff]

I didn't get your question

[frail dagger]

Your bot is not working on my server, but when I put it on another server, it worked

[quasi cliff]

Oh it's shard issue, should be resolved soon

[frail dagger]

but i need it

[crystal canyon]

For some reason after months of not having any issues with ticket tool for months it now no longer move closed tickets to the closed ticket category. Is anyone else having this problem?

[quasi cliff]

Hey NateArcher, is the category full?

Discord has a limit of 50 channels per category

[crystal canyon]

That's it thanks!

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

You can simply add another category for closed so that after the limit it goes to second category instead of going to top (uncategorised)

[quasi cliff]

[shut tapir]

How do i make so members can't close tickets?

[shut bolt]

Make the button support team only and only your staff will be able to do it

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut tapir]

Thanks.

[shut bolt]

[slim night]

How do I make it where my Staff Members can add anyone to tickets? The option isn't appearing for them.

[shut bolt]

They can use the $add command

Are they having issues using it?

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[slim night]

That doesn't work.

[shadow ore]

Hi? Why the changes i made in the dashboard didnt get to effect in my server?

[slim night]

They sent me this ss.

[shadow ore]

I tried changing the message in botton

[shut bolt]

What's your server's ID?

[shut bolt]

You need to save changes and resend the message, if you changed something that's premium locked and don't have premium it won't work

[slim night]

561533785909493760

[shut bolt]

The user who creates the ticket can't use the command, it must be someone who has a support team role

[shadow ore]

I did save it couple of times but the message didnt change

[shut bolt]

Did you resend it?

[shadow ore]

Yes and no how do you resend it? 😆

[rapid basin]

Can someone send the link how to sethp this bot

[shut bolt]

What message did you edit?

[rapid basin]

Setup

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

There you go

[shadow ore]

The botton for creating new ticket

[shut bolt]

Send a photo of it

[shadow ore]

Im pretty sure i saved it but the message and botton text is still the same

[shut bolt]

$help send

Resend it

$help send

Hm

$ping

.-.

[shadow ore]

Okay thanks

[shut bolt]

Sure, just resend the panel and you are good

[slim night]

I know. But when one of my Support Team member with the Support Team role opens a ticket and tries to add someone, they can't see the option to add a member and the command doesn't work. That's what I mean.

[shut bolt]

What do you mean "they can't see the option to add a member", what option are you talking about?

[slim night]

This option.

[shut bolt]

To make that option users would require to have the manage permissions option within that ticket, and it isn't a permission you can't set through the dashboard right as of now, the command should work as long as they have a support team role tho

[slim night]

Does Ticket Tool create an automatic Support Team role?

[shut bolt]

No, it's the ones you assign through the dashboard within the panel's settings

[slim night]

How do I get that?

Or how do I do it?

[shut bolt]

$help support