🆘│community-support

[distant ibex]

Thank you!

Also, after you do that how do you change the message inside of the panel?

[shut bolt]

You mean the panel's message, or the ticket's message?

[distant ibex]

Like this, inside the box

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[shut bolt]

Check this out

[distant ibex]

Thank you

Also, I know I am asking a lot of question but how do you change the Create ticket to the name of the ticket?

[shut bolt]

No problem

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Go into the create ticket button's settings and update the text, then resend the panel

[distant ibex]

Thanks again!

[shut bolt]

:tiph

Sure

[shut bolt]

My external emojis broke lmao

[crystal bane]

My server won't show up.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this

[crystal bane]

Thanks

[shut bolt]

Sure

[static ridge]

how do i create a thing to we're people in my servers to click it and they can create a ticket

@shut bolt

[prime bridge]

!arii#0001 has been warned!
They were notified via dms.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #📂│information for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this

[static ridge]

i did

i dont understand it

[shut bolt]

Check #📂│information, if not clear enough, open a ticket and our support team will assist you

[static ridge]

i got it, thanks

[rapid hemlock]

can you configure a custom cateegory

to put tickets in?

instead of having them placed on top?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@rapid hemlock, Check

[rapid hemlock]

u da best

[jade topaz]

What command got that one? I can't find it in the tags list

[gilded verge]

To save transcript, use $transcript command

[jade topaz]

No, what tag is it for that How to set the open category embed?

[gilded verge]

what... missclick XD
use $help category

[jade topaz]

Alright!

Ty @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[willow shard]

Is there a option to make thr ticket close after no response for a certain time.

[jade topaz]

Sadly enough not, you will have to let your staff close it manually.

[gilded verge]

Not yet, but it's planned 😊 ~~if i'm wrong correct me

[jade topaz]

Or, you can code your own bot who scans channels named ticket-####, then you can make your bot if there is no response in a certain amount of time that it runs the $close command.

But that would need much effort.

[craggy geyser]

Correct

[gilded verge]

yasss! 👏

[frozen ocean]

how do i put the ticket on my discord

in a certain channel

[crimson bay]

guys

[cyan rover]

When you creete the panel it will ask you to post in which channel

[crimson bay]

i need to help

[cyan rover]

Yup

[frozen ocean]

how you make the panel

[cyan rover]

In dashboard

[crimson bay]

rik pvps

[cyan rover]

Yup

[frozen ocean]

ok

[cyan rover]

Lol muted for 10min you shouldnt do that

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

Here you go!

@frozen ocean

[frozen ocean]

ty

Thanks @jade topaz

[iron night]

Gave +1 Rep to @next mist

[cyan rover]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[cyan rover]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[gilded verge]

@cyan rover, Please use commands in #🤖│bot-spam

[cyan rover]

Kk

[weak prairie]

Poop

[kind hawk]

@weak prairie not here please.

[tame parcel]

How can i make more buttons in the same message, that leads to different roles
Like this system

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[summer wigeon]

fegf

hy guys

[tame parcel]

sorry

[summer wigeon]

i want to set up de permissions, for example

[tame parcel]

just realised

[summer wigeon]

if someone with low role then me opens a ticket everybody can see it

and i just want to put on that ticket: staff and himself on the ticket for no one can see it

[jade topaz]

Hey! You'll need premium subscription for that.

[tame parcel]

yeah i fond out'

[jade topaz]

Alright!

[jade topaz]

Hey!

[quasi cliff]

Just set Support role as "staff"

[jade topaz]

Have you tried settings perms?

[summer wigeon]

yaaa

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

Alright. Can you maybe send a screenshot of how the top of a ticket looks like as a private channel.

[summer wigeon]

for example my friend opens a ticket

and he was low permission then me and said that

[jade topaz]

What exactly are you trying here, what action?

[summer wigeon]

u open a ticket

and i can see because im staff

but i dont want everybody except me and u can see it

but when someone here opens a ticket everybody can see it

[quasi cliff]

^

[jade topaz]

Can you sent me a screenshot of your current dashboard settings for your permissions.

[summer wigeon]

where

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

^^

[jade topaz]

Did you set a role for the support aswell?

[jade topaz]

?

[summer wigeon]

on the first one i just put the higher "sabido" and the second higher "tonto completo"

and under that i put the "ticket tool" and other "role"

[jade topaz]

What is the "role"?

[summer wigeon]

sabido

[jade topaz]

Is it the users their role?

[summer wigeon]

no its my roe

role from "staff"

[quasi cliff]

Check "Everyone" perms

[jade topaz]

That's not it, that's when someone else (not a support) opens a ticket.

[quasi cliff]

^^

[quasi cliff]

You have enabled read perms for everyone so everyone can see

[summer wigeon]

yaaa

but one friend of mine

can see someone tickets

for example u open a ticket, my friend can see it

and i dont want it

[quasi cliff]

everyone can see every ticket bcuz u enabled "Read Perms" for everyone

[summer wigeon]

only staff and the persons who opens just can see it

[jade topaz]

Can you check the discord categorie permissions?

[quasi cliff]

By this, everyone can read and write messages in tickets

[jade topaz]

Not the roles, just the permission for your ticket category

[summer wigeon]

its in portuguese

[jade topaz]

Alright, just like Rock is saying tho go to the following => Panel => Settings => Permission options => Everyone Role and disable the read option, and neutralise the send message option.

Did it work, @summer wigeon ?

[summer wigeon]

no

[quasi cliff]

it wont work on old tickets

check new tickets

[summer wigeon]

ok ok

i will check

[jade topaz]

Sure!

[summer wigeon]

i will invite

and u help me

[jade topaz]

Sure!

why dont work?

[quasi cliff]

that's "Delete ticket button", it comes when you close the ticket

[jade topaz]

oh

thats suck

[quasi cliff]

Enable the "Close button"

[jade topaz]

but i dont want they close

[quasi cliff]

You can directly delete a ticket by command

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[quasi cliff]

^

We would love to help you, but if you don't tell us what you need help with we can't help you 😦

[high oyster]

@late comet what do you need help with?

[quasi cliff]

You can disable two step ticket, witch means when you run $close it deletes.
Dashboard > Panel Configs > Settings > General Options and disable "Two step ticket"

That's not related to Bot support

Looks like your staff team issue

[high oyster]

@late comet Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles or Additional Roles depending on what permissions you want them to have.

[quasi cliff]

Sorry but we don't provide ticket staff, we only help you with setup and functioning

[high oyster]

Unfortunately I do not have permission, maybe open up a ticket and someone else can assist you.

But as rock said I doubt they will do it for you.

[quasi cliff]

he wants u to be "ticket staff"

You want a ticket staff for your server or you have issue adding your ticket staff to tickets?

[high oyster]

Also please do not call rock or any other person such words.

[quasi cliff]

Create the role (with "Ticket Staff" name) then goto Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles and add "Ticket Staff" to it.

[kind hawk]

We do not give assistance in vocal

[coarse wedge]

Bye 🙂

[kind hawk]

@late comet please watch your words while in here. We have rules to follow and it's required to have decency when in public.

It's Seb. Thanks

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Use of severe slurs, trolling. Left the server to avoid punishment.
Moderator: @forest goblet

[jade topaz]

How can wick offline ban?

Since when is that a thing?

[coarse wedge]

Wdym offline?

[jade topaz]

It says he left, but if he's not in the server how can you ban him then?

[high oyster]

Banned by userid

[jade topaz]

Ah ok

[balmy owl]

if u have opened a ticket and then close it.. would u still be able to see what is inside in the closed ticket until it gets deleted

[high oyster]

Have you not gotten a transcript?

[balmy owl]

damn sorry for the ping.. mistakenly pinged ya

[high oyster]

Its ok

[balmy owl]

nope

[high oyster]

Alright one moment.

[balmy owl]

will this member be able to see what is inside in the closed ticket

till it gets deleted

[high oyster]

Ok wow I read that completely wrong.

[balmy owl]

Lol

[high oyster]

Yes the support members will see what is in the ticket, the user that created it will not be able to see the ticket when it is closed.

[balmy owl]

ok.. thnx

[high oyster]

No problem

[hoary jay]

How do i set ip

upticket bot in my server

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

is a good guide showing you how.

If you have any questions along the way I'll be glad to help.

[sturdy sequoia]

can i get some help?

[high oyster]

Sure wassup?

[sturdy sequoia]

v

okay so. when someone opens a ticket. how do i get it to put the ticket in a category named TICKETS by it self?
like u guys do
?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

@sturdy sequoia should solve your question.

[sturdy sequoia]

how do i get a closed ticket to delete by its self?

?

slow staff and server

[gilded verge]

Nothing is slow, I just don't get what you mean

[thorny flicker]

How can I redeem my votes ?

@scenic plinth @gilded verge

[prime bridge]

Chemical.#6600 has been warned!
They were notified via dms.

[thorny flicker]

[shut bolt]

Using $vote redeem

[thorny flicker]

$vote redeem

Can u vote for me @shut bolt

[shut bolt]

No, and please don't ping us, you were already warned for that

[thorny flicker]

$vote

[shut bolt]

Use #🤖│bot-spam for commands please

[jade topaz]

My server isn’t showing up. (It isn’t SOFCOM) I already tried debugging TWICE. Any ideas on what to do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[scenic plinth]

Relog into the dashboard, also ensure you have one of the 3 requirements listed above to do so.

[tawdry bronze]

I've configured my tickets to be named after the person who opened them with {author.name}, however if I close the ticket it becomes named after me. I've got the close ticket parameter set to the same,{author.name}, but I'm assuming it's looking at whoever clicks the button not the "author" of the original ticket. Is there a way to get around this?

[sturdy sequoia]

i need a warn appeal. for my other acc

[gilded verge]

If I got it right, you want it to look like in the video, right?

[tawdry bronze]

Yes!

[gilded verge]

Okay, then please use {ticket.user.nickname} instead of {author.name} 😊

[tawdry bronze]

Perfect, appreciate the help

[gilded verge]

😊

[sturdy sequoia]

so no answer for my question

[gilded verge]

what server is it relevant for? I don't really understand what you mean

[sturdy sequoia]

Not that question

Wait yea that question

[gilded verge]

so please explain which server is it and what you mean

[high oyster]

Do you still need help on this?

[clever steppe]

Hi

[quasi cliff]

You can disable two step ticket, witch means when you run $close it deletes.
Dashboard > Panel Configs > Settings > General Options and disable "Two step ticket"

[jade topaz]

I have a problem that I want to solve

[gilded verge]

On your server use command $debug and send link from bot.
Example:

[jade topaz]

@gilded verge

[gilded verge]

link please

oh wait

so bot dont have perms to send messages :/

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

[jade topaz]

Should I turn this off?

Administrative

[gilded verge]

off this

[jade topaz]

Ok

[gilded verge]

In general, the bot does not need administrator privileges as we can see here, its optional

[jade topaz]

I can't turn it off

Do you do it for me?

[gilded verge]

uhm, how you can't?

[jade topaz]

When I press a button it can't be turned off I don't know what's wrong

Do you want a server link and you solve it?

[gilded verge]

First you click on the name of the bot, then change to free and save

[jade topaz]

where?

[gilded verge]

Dashboard ➞ Server Configs

[jade topaz]

this?

[gilded verge]

a little lower

[jade topaz]

or this??

[gilded verge]

yep, select to free and save

[jade topaz]

I can not determine

Why

[gilded verge]

😮

sometimes when you log out and log in it helps

[jade topaz]

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

like this 😊

[jade topaz]

Ok 1 minute

I can't either

Is it because I am mobile?

[gilded verge]

it is possible but im not sure

[gilded verge]

in general it is not recommended that anyone outside Ticket Tool staff interfere with the settings of other servers but if you don't want to wait I can go in and check

[jade topaz]

Can you make this an option for you

[jade topaz]

💔

[pale pilot]

$pc @jade topaz

[humble sequoia]

Pong! Latency is 1378ms. API Latency is 150ms [-]

Premium Check

I was unable to detect a premium server for @balmy plank.

Found 67 servers in total and 0 with premium and permission

[pale pilot]

You don't seem to have premium

[jade topaz]

Not on my other account

[pale pilot]

It checks your servers, not your account

[gilded verge]

*i thought it had bot error and that's why i wrote about disabling the premium bot

[jade topaz]

It's true, I don't have a private server

This is it

@pale pilot

[gilded verge]

please don't ping Staff #📂│information rule 4

[jade topaz]

What

[gilded verge]

you pinged Staff 😕

[pale pilot]

What's your server name?

[jade topaz]

~ Dark Server

[pale pilot]

@jade topaz I switched to the primary bot now. If you don't have it invited, invite the primary bot again

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[quasi cliff]

^

[red basin]

Comment on paramètres ticket tool

[quasi cliff]

/en Comment on paramètres ticket tool

[jade topaz]

Bonbour j'ai besoin d aide pour add les tickets a mon setv svp

[kind hawk]

@jade topaz salut.

Voici un petit guide pour toi

[humble sequoia]

Comment configurer Ticket Tool

Vous pouvez consulter notre documentation ici.
Vous pouvez également vérifier #573205317870157855 pour les étapes générales.

Notre documentation contient toutes les informations dont vous avez besoin sur le bot pour pouvoir l'installer et le configurer comme vous le souhaitez.

━━ moved to ticket ━━

[slender minnow]

Hi! Incase you want to appeal a ban, you can do so through https://tickettool.xyz/appeal

[gilded verge]

Hey, unfortunately it wasn't me who asked for the ban appeal, but thank you 😊

[iron night]

Gave +1 Rep to @slender minnow

[gilded verge]

@sturdy sequoia, its your answer

[slender minnow]

Ah mb ig i replied to the wrong message

Was supposed to reply their message
i really hate mobike client

[gilded verge]

it's okay, you helped me anyway 😊

[kind hawk]

Mobike clients are nice

[shut bolt]

No

[jade topaz]

Hello, My server has above 500 important tickets, New members cannot open tickets, What should i do?

[quasi cliff]

Discord has a channel limit of 500 and we cant help you out.

You can simply delete old tickets

[peak spoke]

Can we make subjects for tickets that people select and that name is added to the ticket name?

Like "nature" when selected in the ticket gui would be like

nature-crispytwig-001

[craggy geyser]

Possible with premium only

[peak spoke]

Nice

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[peak spoke]

Thank you

Er

Not quite what I meant, I mean like ticket subjects unless that GUI in the back with the buttons adds multiple buttons to one embed for tickets?

[craggy geyser]

You can do that too

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[peak spoke]

Thank you!!

Or um..

Should I ping you?

[craggy geyser]

Up to you. It doesn't matter if you give rep or not

[peak spoke]

Thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[peak spoke]

These are all different panels with different names

Never mind I found why

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[peak spoke]

Thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[peak spoke]

Can I make a panel embed's name show as something other than the panel name?

[quasi cliff]

yes

Dashboard > Panel Configs > Settings > Rename Panel

[peak spoke]

I don't want to rename the panel though

I'm trying to do multi-panels, I had a central panel but it still showed in the buttons

Unless I can remove its button somehow

[weak oasis]

multipanel is a premium future

[quasi cliff]

looks prem

[peak spoke]

We have premium

I figured out the buttons

But I want the "Master Panel" to not show as a button. Sec.

[weak oasis]

edit the button of every panel

[quasi cliff]

Obv you're central panel will be shown. You can simply disable button in Button Settings

[weak oasis]

the first panel will be the master panel

oh, you have 2 options, first remove the master panel and do it with the second panel, the second option is to remove create ticket button from the master panel

[quasi cliff]

Master Panel settings > Button Options > Create ticket > Turn off "Enable Button"

[weak oasis]

i prefer this way

[peak spoke]

Thank you so much @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[peak spoke]

Sorry for being such a noob 😂

[weak oasis]

no it's okay ❤️

[peak spoke]

You guys have been super helpful

Thank you too @weak oasis

Damn it didn't work, F

[weak oasis]

anytime buddy

[kind crypt]

hihi! sorry for disturbing but i can’t seem to figure out how to get the bot to open tickets under the right category? :o

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[kind crypt]

thank you!! ^^

thank you @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[somber plinth]

Hi I need to change my payment method as my card has expired, how can I do this?

[weak oasis]

i highly suggest you to #🎫│make-a-ticket, billing one

[tribal sedge]

is ticket tool down

bc its offline in my server

[humble sequoia]

Pong! Latency is 293ms. API Latency is 77ms [-]

[quasi cliff]

https://status.tickettool.xyz/

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[last hollow]

Ticket still showing outside of category, how to fix

[quasi cliff]

A category can have max 100 channels

do u have 100+?

[last hollow]

Oh possibly

[quasi cliff]

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[quasi cliff]

^ You can add another category

[last hollow]

How does it works, will it send to another category if the category is full? If the category got cleared, will be be back in the first one?

[quasi cliff]

yes

[cedar spindle]

when someone opens a ticket, in that embed I would like them to click on the {channel.name} and go to that channel complete a task then come back to the ticket and paste that info in the ticket how do I link a channel to that embed so that can just click it? When I do it the way it suggests it just shows {🌐-connect-🌐} do I need to add the Hashtag

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

it may help you

[cedar spindle]

Example

want connect to be clickable

[gilded verge]

<#ChannelID>

[cedar spindle]

ok i will try that

[gilded verge]

take this too:

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[cedar spindle]

Thank you that worked

[gilded verge]

no problem 😊

[sturdy sequoia]

yes

[fallow ingot]

By delete it's self what do you mean?

[sturdy sequoia]

y’all tickets do it so how come you don’t know what I’m talking abt?

WHEN TICKETS GET CLOSED THE TRANSCRIPT gets sent to the person then the tickets delete 🤦‍♂️

[fallow ingot]

That is possible indeed. Follow this path: Dashboard > Panel configs > Logging options > then enable Direct Message Transcript.

[thorny flicker]

$vote redeem

[shut bolt]

As I told you yesterday, for commands use #🤖│bot-spam please

[thorny flicker]

you remember me

[shut bolt]

Yes

[thorny flicker]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[thorny flicker]

[thorny gulch]

Is there a way to get transcripts if the ticket has been deleted already

[gilded verge]

Unfortunately not, so it's always a good idea to save the transcript before deleting the ticket.

[glass briar]

Is there a feature where ticket transcript is dm-ed to a person

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Logging Options->Direct Message Transcript

Remember that this is for servers with active premium

[jolly jetty]

How can I save tickets

[spare delta]

I need help with a account I ordered every time I try to login it tells me to go to an email and get a verification code and I don’t have the email to get the code off of

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

@jolly jetty, Check

[gilded verge]

Have you checked in your spam folder?

[spare delta]

Yes I have this is what it is saying

[high oyster]

Ordered what exactly?

[umbral thistle]

Hi

[high oyster]

#💬│general-chat if you don't need support

[spare delta]

This is what I ordered

[high oyster]

We cannot help you with your issue, we not know how to help or where you can find help and we only provide support for the @pseudo glen bot.

[spare delta]

Ok can you get me a staff member that can help me with this issue please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stoic python]

Hi spectre as logged me out n saying server error putting my username and password in but still coming up with the same message

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@stoic python, Since your message is not about a bot, read

[abstract breach]

Pls help me

Is there a shortcut command?

[gilded verge]

What you mean?

[stable ledge]

Is it possible to close a ticket, but let the member still see and read it?

[gilded verge]

yeap, go to Dashboard->Panel Configs->Panel Settings->Expand Permission Options->User Closed Permissions
(screenshot)

[dense olive]

عرب؟

[stable ledge]

Thank you! I saved it. But do I need to resend the panel to the discord or does it already work, when I saved it?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

No, you don't need to send in a new panel. This setting will take effect when a new ticket is created 😊

[fast ocean]

hi

I want a link the Ticket Tool website

[humble sequoia]

https://tickettool.xyz/manage-servers

[fallow ingot]

[fast ocean]

Thank you 😘

[fallow ingot]

no problem

[soft pond]

HOW TO SOLVE THIS?

[gilded verge]

Check this:

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[still furnace]

any reason why my server isnt showing up on the dashboard? it has every permission

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[still furnace]

ah thanks

[gilded verge]

welcome 😊

[fast ocean]

I want to be support team

[gilded verge]

Check this:

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[jolly jetty]

i want transcript in my dm's

i did this

and still bot is not dming me

[slender minnow]

they are premium features, and your server does not have an active premium plan

Hi, is there anything I can help you out with?

i am sorry, but i did not understand what you said ^^;

[remote beacon]

Hello , I have a bug with ticket tool .
In the dashboard I don't see the server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@remote beacon did you tried the above methods? ^

[remote beacon]

Thanks

[iron night]

Gave +1 Rep to @humble sequoia

[remote beacon]

Yes and it worked Thanks!

[slender minnow]

No problem ^^

[stable ledge]

It worked, but now the user could delete the closed ticket, which should not be able. This is how it is set:

[fallow ingot]

If you don't want to allow the ticket opener to close the ticket, enable Support Team Only

[stable ledge]

It's not about closing, it's about deleting. See how it's set in the pic.

Allowed Roles is only "Owner", so how could the member delete the ticket?

[tropic current]

Hello, I have a question, can the bot after closing the ticket will send a message on pv that his ticket has been closed?
(I don't write the premium version of the bot)

[fallow ingot]

Oh my bad.

You're support team can delete?

[stable ledge]

No, they can't. Only the Role "Owner" should be able to delete.

[fallow ingot]

You can send a message to someone, but you need premium.

[fallow ingot]

Ok, so only members?

[tropic current]

ok thanks ❤️

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem

[stable ledge]

Only the user with the role "owner" should be able to delete tickets. No members.

[fallow ingot]

But what I'm asking is can members delete?

[stable ledge]

Yes, they can.

[fallow ingot]

Enable support team only or add them to the Disabled roles selection.

then see if they can

[stable ledge]

like this?

[fallow ingot]

Yep

but if they have other roles not added it may still work

[stable ledge]

But wouldn't it also be enough if I only set it that way?

[normal imp]

@fallow ingot where can i change the channel that the ticket transcripts get saved?

[fallow ingot]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[normal imp]

you are amazing, thank you so much

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

👍

[sturdy sequoia]

How do i submit suggestions?

[quasi cliff]

s!suggest

[obtuse kraken]

<:error:865860636084142150> Command not found

There's no command called suggest.

[quasi cliff]

In #🤖│bot-spam

[balmy ocean]

bot down ?

[jade topaz]

Nope!

Seems to be online

[pulsar whale]

does someone know if im on the whitelabel thingy, can i use my already created bot for more than one server or is it for one server only?

[scenic plinth]

We do not currently offer a whitelabel, and if you are talking about premium, it would be for one server per subscriptions.

[fast ocean]

I do not speak English well. Are there Arabic words?

[jade topaz]

how do i make multiple buttons?

[jade topaz]

This currently is a premium only function.

If you are talking about multiple buttons on 1 message.

I already have premium

idk how to do it though

This is a complicated process.

I'll try to explain it well.

Ok

Actually, there's a docs for it

https://docs.tickettool.xyz/general/commands#multipanels

You just have to make a panel for every category and then combined them into 1. All buttons have their own source.

ty

thanks @jade topaz

[iron night]

Gave +1 Rep to @next mist

[jade topaz]

Your welcome!

[scenic plinth]

إذا كنت تتطلع إلى التقدم بطلب للحصول على الدعم ، فيمكنك أن تكون نشطًا هنا لفترة من الوقت وتنتظر مديرًا لاختيارك لتصبح دعمًا ، أو يمكنك الانتظار حتى تفتح تطبيقاتنا ، والتي سيتم إرسالها في # 📣│server -الإخبارية

One second and I can translate for you, our bot is being funcky at the moment.

[regal glacier]

سلام عليكم ورحمة الله وبركاته

[jade topaz]

so i made a multi button panel but theres the original panel name above the buttons

[scenic plinth]

Whatever the first panel is you include in the multipane will be the text and the name.

[regal glacier]

i dont speak english

البوت فاصل فى سيرفرى اعمل اى ؟

The bot has been disconnected in my server, what should I do?

[scenic plinth]

نحن على علم بأن الروبوت غير متصل بالإنترنت ، سيكون عليك فقط التحلي بالصبر في الوقت الحالي ، آسف للإزعاج.

I do not speak Arabic, so this will be a delayed conversation.

[regal glacier]

It works on other servers, but it doesn't work on my server

[scenic plinth]

It is having partial issues. So some severs may work for you, some others may not.

[regal glacier]

Should I kick the bot out of my server and put it in again?

[scenic plinth]

No, there would be no difference, the best I can offer is for you to wait for the bot to come online. I have notified the proper person to look at it.

[regal glacier]

Well thanks for the help

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[zealous raven]

السلام عليكم ورحمة الله وبركاته

كيف اسوي التكت

[jade topaz]

this is probably a stupid question but is there anyway to make created tickets have a custom name?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[night nest]

i forgot how to make multiple buttons for one panel

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

😊

[night nest]

ty

[zealous raven]

السلام عليكم ورحمة الله وبركاته

ليش لما اسوي مذا

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. اقرأ الإرشادات التالية لمعرفة كيفية إعادة تسجيل الدخول

كيفية إعادة تسجيل دخول في لوحة التحكم.
اذهب الى لوحة التحكم. اضغط على صورة حسابك الموجودة في أعلى يمين الشاشة, ثم اضغط على زر Logout. عندما تسجل الخروج, يمكنك اعادة تسجيل الدخول مرة أخرى في الموقع.

ملحوظة :
تحتاج إلى أحد هذه الصلاحيات الثلاث للوصول إلى لوحة التحكم:

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

⚠️ يمكنك تأكد من صلاحياتك باستعمال الامر $level في سيرفرك.

User permission level with Ticket Tool
@User is permission level: 0 (User)```» اذا استجاب تكت تول أن مستوى صلاحياتك 0,  هذا يعني أن لا يمكنك الدخول على لوحة تحكم سيرفرك. 

انظر الGIF التالية لخطوات إعادة تسجيل الدخول

[zealous raven]

مافي السيرفر الي انا ابيه

[gilded verge]

[zealous raven]

تمام

[buoyant pebble]

how do I make it so it says there name in the ticket name ex ticket-rrrrr when I do {user} there ID comes not their name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@buoyant pebble, and use {author.name}

[mortal tapir]

How do I get the bit to ping a role when someone opens a ticket e.g Human Resources?

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check this out

You can also take a look to

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Where you'll have more than one way to ping roles with @pseudo glen

[mortal tapir]

Brilliant thank you 🙂

[shut bolt]

Sure

[rapid hemlock]

How can I enable custom commands (e.g. via yagpdb) to be run by select roles in the tickets / ticket category? for some reason they don't work - wondering if there's a ticket-tool setting

[proven root]

COMO EU FAÇO PRA APELAR ?

[nova vector]

..

[jolly flower]

Hello

[quasi cliff]

Custom commands of YAGPDB have no link with TicketTool

[quasi cliff]

For appeals:

https://tickettool.xyz/appeal

[ivory violet]

how do i fix this

message history of tickets

[proven root]

OBGD

[jade topaz]

Are you the ticket maker or a staff member?

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Permission Options->User Opened Permissions->Read Message History to ✅

[supple idol]

Also do that for support member perms

[regal monolith]

HI guys
how i can set a predefinite message that the ticket bot have to send when someone open the ticket?

[hallow marlin]

chech this out!

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[hallow marlin]

This should help 🙂

[regal monolith]

thank you my friend

[hallow marlin]

you're welcome

[rocky birch]

heylo, can we make it so tickets r closed after a certain amout of time of being inactive?

[thorny crag]

#💡│suggestions

[gilded verge]

Hey, currently not, but it is planned 😊

[rocky birch]

tanq<3

[gilded verge]

welcome 😊

[thorny crag]

@gilded verge a więc dziękuję, że mi pomożesz i pierwsze moje pytanie czy mógłbyś mi pomóc na vc?

[gilded verge]

Nie ma problemu, tylko najpierw dopytam czy to będzie konfiguracja Ticket Tool od początku, w sensie pierwsza, czy już masz tam coś zrobione?

[thorny crag]

od początku :v

[gilded verge]

okay, to za 2 minuty proszę wejdź na kanał głosowy #921555611899007036

[thorny crag]

super!

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

w ten sposób

[gilded verge]

on your server please run $debug and send link from bot,
Example:

[dire terrace]

https://discordapp.com/channels/509192800865353738/662692902245498910/982246939347275786

[dire terrace]

it has permission to view the channel, but I still get this error

[gilded verge]

It looks okay, please make sure the bot has permission to the channel you want to send the panel to 🤔

I recommend this perms: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[gilded verge]

try to give him those permissions and let me know

[dire terrace]

ok

[dire terrace]

that worked, thanks alot @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

welcome 😊

@thorny crag https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[gilded verge]

@thorny crag $mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

test

[dark viper]

Good Morning! I was building my house on the server, then I got up and climbed over dirt blocks to build the highest parts, after a while I was banned as if I was using flying hacker, then it happened the same on my friend's account. Our accounts are Lion0012br and Maio050522

we play on xbox

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@dark viper, check

---

@thorny crag Mam nadzieję, że w miarę dobrze wyjaśniłem Ci wszystko co się znajduje w Ticket Tool i cieszę się, że mogłem Ci pomóc. Jeśli chcesz mi się odwdzięczyć to napisz po angielsku słowo dziękuję i mnie oznacz, przykład: thanks @user

[thorny crag]

thank you @gilded verge for introduce me to TicketTool <333

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yass! ❤️

[thorny crag]

w przyszlosci bede zwracac sie tu do ciebie o pomoc c:

[gilded verge]

miło mi, dziękuję i zapraszamy ponownie 😁

[weak prairie]

Hi

[golden geyser]

how to fix

[quasi cliff]

"Missing Permissions"

[gilded verge]

Please make sure the bot has the required permissions:

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@golden geyser, If don't help, then use my permissions configuration, it's the best and then everything works as it should: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[golden geyser]

hello i need help again

members cant create a ticket how to fix it

[quasi cliff]

Is the bot having perms to create channels?

[jade topaz]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

@golden geyser

[timber hare]

You may have a role sent you accidentally banned so you can’t make a ticket you can fix this in the settings. Or tried taking some role off.

[golden geyser]

wickbot denying my ticket tool perms how to fix

[sage relic]

Hi. So I haven't used this bot in a while. How do I create a panel?

[scenic plinth]

This sounds like a question for Wick Support. Please make sure you are in the right server.

[scenic plinth]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[sage relic]

This is a panel right?

[scenic plinth]

Correct

[sage relic]

When I click dashboard all I see is the bot perms

I only see this stuff.

[scenic plinth]

Go to the top left of your screen where you will see 3 lines, there you will see panel configs, click that and you can see the option to manage your panels.

[sage relic]

Oh thanks

It worked. Thanks for the help.

[scenic plinth]

A actual image would be better than a download file, or explaining the issue for us

[gilded verge]

This is the file he sent but i still don't understand what the problem is 😐

[scenic plinth]

This bot is not ours, please make sure you are in the right server. If you are asking if the bot supports those buttons, it does not as of now.

[gilded verge]

@gaunt narwhal,

[golden geyser]

why wickbot denying admin perms on ticket tool how to fix

[gilded verge]

Since it's wickbot, you are writing on the wrong server - I think so but im not sure 😐

[scenic plinth]

I have said this already, refer to wickbot support. We are not going to tell you how to manage wick and its security.

They also have answered your question. Follow their guides.

[jade topaz]

I purchased premium
how do i invite the premium bot
i activated subscription for my server
but when i invite
i just get the normal bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

check

[jade topaz]

when i try to create pannel, it just shows this, even tho I have enabled premium added it, bot has admin permission

when i do $debug it doesn't respond

@short stumpcan you tell me why is it happening and how to fix it

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@jade topaz check perms and don't ping Staff, rule 4 #📂│information

[jade topaz]

As i said I already gave bot admin permissions

Still doesn't work

[gilded verge]

ok, so try this:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

now the command works?

[jade topaz]

It worked, thanks

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

welcome 😊

[silk coral]

How can I add support roles so that some roles can automatically see tickets opened by others?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

@silk coral, Check

[molten edge]

@gilded verge I forget what $ is to use if you didn't see your group if you create?

[gilded verge]

I don't quite understand what you mean. Please give an example

[molten edge]

I didn't see my group in the dashboard

[gilded verge]

Where exactly were you supposed to see it on the dashboard? 🤔

waaaait

you mean your server?

[molten edge]

Yes

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Check

[molten edge]

Thanks this I want to see @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[molten edge]

How to get the staff administrator level because I forget.

I know now

It's $ level

[gilded verge]

nice 😄

[molten edge]

But I can't see the level? @gilded verge

[gilded verge]

The bot won't send the message if it doesn't have permission

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

and if after this change the bot still does not respond, add the Ticket Tool role to the permissions of the channel and add the permission to view the channel, then it should work ^-^

[molten edge]

How my friend rank me to be staff administrator? @gilded verge

[gilded verge]

probably he gave you a role with that permission:

yes now i am sure he gave you administrator permission

[pure needle]

How do I do something like this

Anyone

[gilded verge]

@pure needle, you can check it the fastest by entering the channel #📂│information and selecting the button Setup Guide
or you can go to docs: https://docs.tickettool.xyz/general/setup

[pure needle]

@gilded verge what about reaction roles how do I create those

[gilded verge]

but you mean this button: ?

As far as I know, in Ticket Tool you cannot create self-roles because it is a ticket bot and there is no such function. If you want the button like in the above screenshot, you need to send the panel to the channel and then everyone will be able to create a ticket on your server

[plain forge]

Ho do I make the ticket tool bot provide response to a keyword when typed

Something like this

[slender minnow]

Hi @plain forge, unfortunately Ticket Tool responses cannot be triggered for specific words. That response from the screenshot is from a tag. You can make tags with customized responses.

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Advertising a Discord server in #🆘│community-support.
Moderator: @forest goblet

[rough fox]

Do TicketTool staff members have perms to bypass this restriction ($close command)? One of the TicketTool support staff in our server closed the ticket on their own after the ticket was resolved and we got a bit confused whether this is a bug or an intended thing

[jade topaz]

I have a problem with ticket

when i do $open it says that is not ticket channel in my server

[gilded verge]

Could you please show a screenshot of this message from the bot?

@jade topaz, I don't know if you know, but the $open command is used to re-open a ticket that has been closed (but not deleted). Please tell me what you wanted to get after using this command? 🤔

[jade topaz]

ok

i want to create a place to create a ticket

[gilded verge]

uhm, did you create a panel in the dashboard?

[north plover]

Help

!help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[north plover]

Que

Help la vestia

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[gilded verge]

Please use commands in #🤖│bot-spam

[north plover]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[gilded verge]

@north plover, Please use commands on #🤖│bot-spam channel

[viral maple]

احتاج مساعده

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[viral maple]

$invite premium

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[gilded verge]

Please use #🤖│bot-spam for commands

[viral maple]

K

[rough fox]

bumping, I don't want to create a ticket as this isn't that big of an issue

[kind hawk]

A staff from here?

Depends who it is.

[rough fox]

Tizian

[kind hawk]

Yeah possible

[rough fox]

Alright, thanks

[safe prairie]

😅
Sorry for confusing you, I don't really think about if it could be staff only 🙈

[jade topaz]

Hi

What is this problem?

[slender minnow]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot no longer has access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[slender minnow]

@jade topaz refer the above list ^

seems like you are using an invalid emoji/emoji id

[crimson eagle]

does anyone know when your premium runs out does is your recovery code still valid

[median knot]

question re blacklist roles

does adding to this list prevent those roles from interacting with ticket panels?

Looking for a way to define who cannot use the tag commands...

[shut bolt]

Yup, it restricts them of using the bot at all

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[wheat crystal]

hey all, how do i mass delete the tickets

[gilded verge]

Hey, unfortunately, tickets have to be removed one at a time because you cannot all at once

[crimson eagle]

Can someone confirm because the other 3 are canceled and I’m paying for only 1 it won’t charge me for the other 3

[high oyster]

Make a ticket about this.

[crimson eagle]

okay thx

[tepid shore]

#🆘│community-support

[maiden scarab]

So once I purchase premium version of the bot and invite it to my server, I can safely kick the non premium version of the bot, right?

[tender imp]

how do u do this but with the free bot?

[maiden scarab]

I'm not sure if I'm correct about this, but I believe that that is still a premium bot, which is operating though the free bot's account. If you go to server config there's a section called Premium Bot, there, you can select which version of the bot account should it operate through.

[median knot]

getting some "interactions failed" for my premium bot - is there a server issue atm?

[high oyster]

Yes some clusters are down at the moment, give it about 5 minutes to come back online.

[high oyster]

Yes your settings will not take effect.

[high oyster]

This is where you swap what bot will be used in your server.

[narrow breach]

help?

happend when i try to close a ticket with the button

[scenic plinth]

You are missing the button name or the button emoji is a emoji the bot cannot use, ensure the button has both.

Typically, the bot cannot use emojis that require nitro to come into play or animated emojis. You can try to upload the nitro emoji to your server, but animated emojis will not work.

[bold imp]

How can I make desired roles (helpers) be able to see and type in tickets ?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Check this

[bold imp]

So I don’t have to worry about these read only roles?

[shut bolt]

Is that inside a ticket?

[bold imp]

No

It’s the category for the tickets overall

[shut bolt]

Yeah, no need to worries about those, as long as the bot has the needed permissions it will create the tickets exclusively with the roles you have set through the dashboard

[bold imp]

hot

[sonic ginkgo]

Hey is there a command to switch tickets to another category, without giving the ticket admins perms for editing channels?

[nova canopy]

???

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[quasi cliff]

You can simply change the category on dashboard ^

TicketTool will need Manage Channel permissions to create tickets (Not Admin)

[serene cypress]

a

How can allow my mods to view tickets?

Please help, been trying to figure this out for days

[quasi cliff]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[cedar spindle]

is there a way to include a link and name said link in the ticket embed?

for example instead of the URL on the top can I move into steps and still be clickable and have the same name?

[fallow ingot]

hyperlinks

e.g

[cedar spindle]

like tinyurl

[fallow ingot]

Click me

[cedar spindle]

thank you

[fallow ingot]

no problem, happy to help!

[cedar spindle]

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

[cedar spindle]

testing

[fallow ingot]

cool things

[cedar spindle]

works thank you

thanks @fallow ingot

[fallow ingot]

[coarse spruce]

How do I add a person to a ticket?

[gilded verge]

in ticket channel use command: $add @user
Example1: $add @miroxik74
Example2: $add 334671104704774154

[coarse spruce]

Thanks!

[jade topaz]

How can i stop that it auto deletes a ticket when closing it

[gilded verge]

probably this option is disabled, if so then enable it in panel settings [General Options]

[raw skiff]

bot down rn?

[mighty helm]

Is it possible to check with TicketTool if maximum file size can be changed? Ticket transcripts haven't been including images for a while now and I never knew why it could be until now, if it's possible to change that's likely the reason why

[brazen bear]

Quick question, trying to figure out how to make multi-option panels like in #🎫│make-a-ticket but can't find where the option to do so is, can someoen just tell me where it is?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

Check

[brazen bear]

Thank you! 😄

[pure needle]

How do I let it make a ticket?

[high oyster]

Read the Setup Guide in #📂│information

[jade topaz]

Hello

So I used the free trial for Ticket Tool Premium and this happened, I even tried kicking and re-inviting

[gilded verge]

Hey, Could you please show me your dashboard (server configs)?
Example:

[jade topaz]

okay, let me check the prefix again

[gilded verge]

uhm... you need select bot 😕

[jade topaz]

Oh Sorry, Really sorry to waste your time, and Thank You

[gilded verge]

I'm glad I could help 😊

[rocky sedge]

@gilded verge #982969264602513408

[jade topaz]

FIRE PERSON

is it a free or paid feature to have options in a new made ticket to choose your issue? like "Support" "Hosting" and the person clicks one to change the ticket name to that ?

or am i thinking of a different bot

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@jade topaz, Check

[jade topaz]

that isnt what i meant but after looking a few times through ticket tool i must have been thinking of "tickets"

thanks anyway for the help

[gilded verge]

please wait... do you mean something like this on screenshot?

[jade topaz]

yes!

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

i couldnt find it?

[gilded verge]

😊

[jade topaz]

ah my bad, thanks again @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[dull crest]

what is this bot? Is there a way i can add this rep system to my server?

[raw badge]

..

7

[feral perch]

Is there a way to export panel configs from one discords ticket tool to anothers?

[gilded verge]

If you mean copy the panels and their configuration to another server, yes, it is possible but to do this you need to be the owner of the server in question.

Go to Dashboard->Server Configs->Config Backup & Restore (Server Owner Only)->there choose an option Copy/Restore Configs to and Keep Existing Panels to ->next Generate New Key and copy this key.

Then go to the dashboard of the server you want these panels to be on and next go to Server Configs. There, in the Restore from backup key field, paste the previously copied key and click the Restore Configs option.

if that's not what you meant, please let me know 😳

[feral perch]

thanks, let me try that

[feral perch]

thanks! that worked! and just saved me HOURS of work!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

I'm glad I could help 😊

[fervent compass]

moderator options are not loaded
Why?

[quasi cliff]

What exactly do you mean?

[fervent compass]

There are no delete buttons, transcripts, etc. In fact, it is not staff team's panel

[quasi cliff]

Go to the Dashboard > Panel configs > Settings > Button options > Close ticket > Enable button

Also if you need help in other language then #🎫│make-a-ticket (because I don't understand that language)

[fervent compass]

Its enable

[quasi cliff]

*Delete button

[fervent compass]

All is active

[quasi cliff]

Strange 🤔

Transcript button

Recheck that you're doing for Delete

[mighty helm]

Is it possible to check with TicketTool if maximum file size can be changed? Ticket transcripts haven't been including images for a while now and I never knew why it could be until now, if it's possible to change that's likely the reason why (ping me)

[radiant moss]

Sadly not at this moment, although we do have a possible solution for the future no eta at this time

As the limit is 8mb

[mighty helm]

any idea why sceenshots aren't saved. they used to save all the screenshots but it just stoped

i thought it was the limit of space but maybe its not and there is another way to fix it

[radiant moss]

Discord recently changed how much a transcript could hold and that is 8mb. It will not save as many until it is at the limit

[analog tundra]

What we do whit tickets

[rigid gorge]

guys, i bought now and nothing came in my email, how much time i need to wait?

i bougth 15min ago

[jade topaz]

Hello...
Can you tell me how to mention a role when someone open the ticket

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[radiant moss]

What did you buy?

[jade topaz]

@eager cargo

[upper flower]

@jade topaz

@jade topaz

@jade topaz

@jade topaz

@jade topaz

@jade topaz

@jade topaz

[eager cargo]

@jade topaz

@jade topaz

@jade topaz

@jade topaz

[jade topaz]

?

[upper flower]

@jade topaz

[eager cargo]

@jade topaz

@jade topaz

[upper flower]

@jade topaz

@jade topaz

[eager cargo]

@jade topaz

@jade topaz

@jade topaz

@jade topaz

[upper flower]

U LIKE THE PINGS?

HUH?

[jade topaz]

uh

[upper flower]

shutup

u dont ping staff

[jade topaz]

I just pinged for help?

jeez

[upper flower]

read the rules before u waltze ur ass in here

[jade topaz]

bro chill?

[upper flower]

bro

no

[jade topaz]

ight u dont gotta come at me like that

like anyone wouldve ping a staff for help

[upper flower]

wrong

[jade topaz]

u made this channel so un welcoming

[upper flower]

lol

cuz rule breakers are unwelcomed

#📂│information

read em

[jade topaz]

I seen people pinging staff for help in other bot servers

[upper flower]

ok?

and?

we aint every other bot server

we are Ticket Tool Support.

[jade topaz]

ok? that means anyone wouldve probaly pinged for staff

[formal rain]

i'm wondering what to do if your a moderator for a server and for some reason that server doesn't show up on dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[upper flower]

@formal rain

[jade topaz]

and then this dude pings me 10 times

[formal rain]

tyyy!

[jade topaz]

I wanted to ask how do I change the name of my button

[shut bolt]

"This dude"

[jade topaz]

?

um ok

[shut bolt]

Take a look to #📂│information

Read the rules

And please don't ping anyone, it's forbidden

[jade topaz]

ok

is changing the button name free?

Sorry if this is the wrong channel but I’m setting up ticket tool In a server and it’s not letting me open more then 1 ticket but I have the settings to up to 99 opened tickets. Is there another setting I need to put on?

[shut bolt]

No, it's part of the premium features

[shut bolt]

You need to increase both the panel and global limit, if one of them is set to 1 you won't be able to open more tickets

$help limit

[jade topaz]

why cant it be free?

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[shut bolt]

Those are the 2 types of limits and how to update them

[shut bolt]

It's part of full customization, main feature of our premium plan

[digital topaz]

The ticket tool bot in our server suddenly can't see any of the ticket channels it created but it shows the bot as still being online, any idea why this would occur?

[scenic plinth]

Can I get the server ID you are experiencing this issue with?

[digital topaz]

847855494106447942

[scenic plinth]

Alright, be right back!

Are you utilizing the premium bot?

[digital topaz]

Yes

[scenic plinth]

We are getting reports of issues with premium having issues currently, I will let you know if something changes, however I believe this to be occurring with whatever issue is currently arising. I apologize I do not have an immediate fix!

[digital topaz]

All good, just wanted to know if it was a known issue or a first occurrence. 👍

[jade topaz]

my premium bot is offline

[digital topaz]

Kenzy said they're getting reports of issues with premium

[jade topaz]

😠

[digital topaz]

Kenzy, if this helps: Shard 1 is having issues, Shard 6 is not

ours just came back online as Shard 8 and works 🙂

[upper flower]

yup

eevrything should be good

[mystic fable]

How do you make a lot of buttons?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[keen idol]

I have followed those instructions and cannot seem to get two buttons to appear next to each other.

[quasi cliff]

That's premium

[keen idol]

Correct.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[quasi cliff]

Make sure you did all of this

[quasi cliff]

Make sure to send the panel again as bot won't update it

[keen idol]

I've sent it over and over after modification after modification.

I cannot figure out what is happening.

[quasi cliff]

Do you have buttons enabled on both the panels

[keen idol]

1 on the first. 1 on the second.

[quasi cliff]

Does it send first panel when you try to send panel

[keen idol]

Yes.

The first button shows up.