🆘│community-support

[quick bone]

@quaint fractal ^

[quaint fractal]

Non mais dans mon serveur

[robust sandal]

ayaan!!

No, but in my server

French (fr) → English (en)

[humble sequoia]

Comment configurer Ticket Tool

Vous pouvez consulter notre documentation ici.
Vous pouvez également vérifier #573205317870157855 pour les étapes générales.

Notre documentation contient toutes les informations dont vous avez besoin sur le bot pour pouvoir l'installer et le configurer comme vous le souhaitez.

[quick bone]

@quaint fractal ^

[quaint fractal]

Merci

[robust sandal]

ayaan!!

Thank you

French (fr) → English (en)

[quick bone]

np :)

[quaint fractal]

On peut créé combien de ticket max ?

[robust sandal]

ayaan!!

How many max tickets can be created?

French (fr) → English (en)

[quick bone]

10 tickets per minute

[robust sandal]

ayaan!!

10 billets par minute

English (en) → French (fr)

[quick bone]

@quaint fractal ^

[quaint fractal]

Okey merci beaucoup 🙂

[quick bone]

np

[humble sequoia]

━━ moved to ticket ━━

[dull shadow]

#573205317870157855

[quick bone]

what's the issue?

[dull shadow]

No english sorry

[quick bone]

no worries just speak to me in your own language :)

/fr i can help you in any language

[robust sandal]

Je peux vous aider dans n’importe quelle langue

English (en) → French (fr)

[dull shadow]

Sorry I do not understand

[quick bone]

what language do you speak?

[dull shadow]

François

French

[robust sandal]

n’hésitez pas à parler dans Français alors

English (en) → French (fr)

avez-vous besoin d’aide pour quoi que ce soit?

English (en) → French (fr)

[quick bone]

@dull shadow ^

[calm agate]

EPG down

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick bone]

@calm agate

[jolly briar]

hello is there anyone on to help with the bot ?

[quick bone]

yep just state your issue :)

[jolly briar]

so when a new ticket is created it opens the ticket at the top of the discord channels/chats is there a simple way to make it so when a new ticket is made its opened in the same scatergory

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jolly briar]

i have this set , and it still opens out of the catergory

[quick bone]

it's simple, head to the panel settings and it should be under open category and close category

[jolly briar]

just did it and pressed save again and it opens out of the category

[quick bone]

make sure you set that setting to the panel that youre opening the ticket from

[gilded verge]

||forgive me ||@ayaan ||for interfering, but in this case it is worth checking if the bot has permission to the category||
[*I say nothing more :> *]

[quick bone]

ah yes ty

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[quick bone]

@jolly briar make sure these perms are granted and ticket tool has access to the open category

[jolly briar]

it worked ^_^ thank you very much

[zealous yew]

Ayudaaa

No pudo añadir al bot

[chilly crypt]

Hi how do I make so a role can go to all tickets without permission (like going to settings and give the role permission)

[gilded verge]

Hi, probably you mean Support Team Roles

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[chilly crypt]

Thanks

[quaint fractal]

mdrrr on est les seuls français haha

[empty comet]

I’m trying to set up the bot using the dashboard but it keeps saying this

and I’m currently in a server where I can manage the bot

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@empty comet, please check

[empty comet]

thank you it worked

[iron night]

Gave +1 Rep to @gilded verge

[median knot]

question - is there a limit to the # of tags you can make in premium?

[shut bolt]

Nope

[median knot]

lets say I want to point to images in a collection on opensea or another marketplace

is there a way to serialize tags?

or, is there a way to clone a tag?

[shut bolt]

Right now it isn't possible to group tags but note that the dashboard is having a full rework 👀
#📣│bot-news message

[shut bolt]

Not possible either, but it's been suggested a couple times so it may be a thing

[median knot]

gotcha

you made wick angry 😂

[shut bolt]

wasn't me, I promise

[kind hawk]

négatif, je suis la aussi 🙂
But this channel is english only.
Come in #💬│gen-chat-multilingual to speak french.

[sturdy lily]

How do i add

[modern silo]

Can I add more than one (1) button on the create a ticket embed?

[final night]

what perms do I need for a certain role to open a ticket? Right now, they can see the support ticket channel and the ticket tool bot message. but there is no react option. I turned on reaction perms for the role, channel, and category?

[round ferry]

Please how can I activate my ticket tool on my ticket channel

[humble sequoia]

━━ moved to ticket ━━

[slender minnow]

Yes you can add more than one button to a ticket embed, but that's a premium feature ^^;

[slender minnow]

the open button need not be set to support only and should not have a blacklisted role in order for them to open a ticket
https://i.imgur.com/0UN1w8O.png

[jade topaz]

can anyone help me🤦‍♀️🤦‍♀️

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

@jade topaz ^^

[jade topaz]

so when i first make a ticket it says: kayna-thenthenumbers.

how do i make my tickets in MY server say that?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1653592066:R>
<t:{!time+43200}:R> ➞ <t:1653505666:R>
<t:{!time+43200}:R> ➞ <t:1653548866:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[jade topaz]

@jade topaz Those 2 can help you with what your looking for!

[solar rain]

I NEED HELP

My server isn't showing on the dashboard.

I gave the bot the highest role on my server and also he has admin perms.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

@solar rain Refer to

[left oxide]

ك

[robust sandal]

2x2Master

as

Arabic (ar) → English (en)

ما الذي تحتاج إلى مساعدة بشأنه؟

English (en) → Arabic (ar)

[forest goblet]

@left oxide ⬆️

[left oxide]

Yes

Omg

[deep grotto]

hey, how can i make that once somebody opened a ticket, that the ticket opens in a specific group?

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[pure needle]

Hey how do I setup the bot to reply?

[deep grotto]

sorry to annoy but im totally lost so i did that, when i make now a multipanel is it possible to have more tickets in one panel which can still send into different groups?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[coarse wedge]

Basically you can have multiple different panels on one panel message.
Like #🎫│make-a-ticket

[deep grotto]

yes thank you! im currently in a ticket but thanks for the answer!

[coarse wedge]

No problem 👍 Enjoy your day

[coarse wedge]

What do you mean exactly?
If the bot does not reply to your commands etc make sure it has all required permissions see below:

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[pure needle]

I mean like it doesn't do tickets like when someone asks it sm it won't open a ticket

[modern silo]

I got premium

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

@modern silo refer above ^

[modern silo]

Oh okie

[pure needle]

@slender minnow

[indigo shard]

Guys how do i get a multiple choice option like this:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

@indigo shard,

[indigo shard]

Love

[rotund terrace]

hi how can i buy a gift code?

[gilded verge]

Hey, do you mean how to get premium code for bot voting or do you mean how to buy premium? Sorry, I didn't understand what you were asking.

[rotund terrace]

Premium

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[gilded verge]

is this the answer you were expecting?

[jade topaz]

hey, we just bought premium but we cant find the invite for the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rotund terrace]

but it's not for me I just have to buy the gift code

[gilded verge]

As far as I know you cannot buy the code but you can buy premium for a month for a given server 😳
and when it comes to free codes, you can get them by voting for the bot.

if i misled, i'm sorry

[rotund terrace]

A ok thx

[coarse wedge]

If you want to gift someone a code by purchasing you could also directly pay through paypal, cryptocurrency that would also be the option if you dont want a renwing subscription

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

$18 per 3 months.
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying on our website:
$6/per month
$66/per year

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup

All prices in USD

[white tulip]

can I set ticket bot premium to notify me with an email when there's an open ticket?

[quick bone]

nope

i believe

[crimson void]

Let's make the billing issues in the ticket, please. whatever the reason is.

[white tulip]

would this be possible in the future?
We're using it as a company so it would help us a lot.

[jade topaz]

Is there a way to have multiple categiroes in one panel with premium??

[kind hawk]

You can make it a #💡│suggestions, just head in #🤖│bot-spam and use s!suggest <text>
But for now it's not possible no.

[kind hawk]

yes with this below

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

#546557408902905896 4. try not to ping for support ^^;

[dull escarp]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[zealous yew]

Ayuda

cómo hago para añadir al bot a un server ?

Es que le doy a añadir o en el link y no se añade al servrr al que elijo

[robust sandal]

how do I add the bot to a server?

Spanish (es) → English (en)

It is that I give it to add or in the link and it is not added to the servrr I choose

Spanish (es) → English (en)

[jade topaz]

Hey! You can add the bot using this link: https://tickettool.xyz/invite

[robust sandal]

¡Eh! Puede agregar el bot usando este enlace: https://tickettool.xyz/invite

English (en) → Spanish (es)

[zealous yew]

Thanks

No se añadio

[robust sandal]

Not added

Spanish (es) → English (en)

¿Qué quieres decir?

English (en) → Spanish (es)

[jade topaz]

@zealous yew ^

[zealous yew]

It does not appear that the bot was added or added, shall I invite you?

[robust sandal]

ayaan!!

That it does not appear that the bot was added or added, do I invite you ?

Spanish (es) → English (en)

[robust sandal]

bartosz

Help

Spanish (es) → English (en)

[jade topaz]

No, ensure you have the correct permissions to add the bot!

[robust sandal]

bartosz

No, ¡asegúrese de tener los permisos correctos para agregar el bot!

English (en) → Spanish (es)

[zealous yew]

Ok..

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[jade topaz]

hello

[gilded verge]

Hi, do you need help?

[jade topaz]

hi i cant take my order

[crimson void]

What do you mean?

[jade topaz]

i recieve an email who said that my purchace take time to being viewed

[crimson void]

You mean from tickettool bot? Or...

Which product.?

[jade topaz]

from site mm2deals

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crimson void]

You're in the wrong place .

[jade topaz]

ooo ok sorry

[crimson void]

We are Ticket tool bot supporter

[jade topaz]

and once again time one bot helped me

they send me an private server

[sharp prawn]

Hello

[jade topaz]

Hello! How may we help?

[sharp prawn]

How can I disable auto deletion of ticket when closed?

[jade topaz]

Enable Two Step Ticket In the general options on the panel settings.

[sharp prawn]

hmm.. let me find it quickly sorry

[jade topaz]

No worries! :D

[sharp prawn]

which one should I enable?

[jade topaz]

The one in the middle.

[sharp prawn]

allright

[jade topaz]

Two step ticket

[sharp prawn]

then should i disable any?

[jade topaz]

Nope

[sharp prawn]

Ok cool!
Thank you very much sirrr ❤️

[jade topaz]

No worries! :D

[sharp prawn]

thanks @jade topaz ❤️ ❤️ ❤️

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

:D

[last estuary]

How can I set my bot so that the user that opens up a ticket is unable to close it?

I would like it so that only the admins can close a ticket

Hello?

If someone gets around to answering this, please ping me!

[crimson void]

Go to Dashboard > Panel Configs > Button Options > Close ticket settings and enable Support team only

@last estuary^^

[last estuary]

Thank you, will apply this once I get time

[iron night]

Gave +1 Rep to @crimson void

[last estuary]

Appreciate the help!

[last estuary]

What’s this?

[crimson void]

Don't worry it's doesn't matter, at least you're happy that's enough ^

[stiff crest]

@pseudo glen

[dull shadow]

Help (fr)

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

@dull shadow ^

[dull shadow]

I don't understand

Help (fr

[jade topaz]

What do you mean?

[dull shadow]

I don't understand

I am not English

[robust sandal]

Nous serions ravis de vous aider, mais si vous ne nous dites pas ce pour quoi vous avez besoin d’aide, nous ne pouvons pas vous aider à :(

English (en) → French (fr)

[dull shadow]

What is the command to translate ?

/translate

@jade topaz

English (en) → French (fr)

[jade topaz]

You can use the slash commands!

[robust sandal]

bartosz

Vous pouvez utiliser les commandes slash!

English (en) → French (fr)

[dull shadow]

slash!

/translate

[dull shadow]

No I can't use the command

[ornate plinth]

Why my server dosent show up here ¿

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[kind hawk]

@dull shadow come open a ticket en francais on #🎫│make-a-ticket ill help you

[jade topaz]

@ornate plinth

[ornate plinth]

How can i get more level ?

Iam the owner

[jade topaz]

What do you mean?

[ornate plinth]

It says my level permission is 0

I made my server how its 0

[jade topaz]

Im not sure what you mean.

[gilded verge]

Log out and back in.

[jade topaz]

I have already helped them..

[ornate plinth]

I did it

Oh and iam not whe owner its my friend but he give me a administrator role

[pure needle]

How I let the bot make rickets to people so that only certain roles can see it?

[gilded verge]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

[gilded verge]

Why?

@glad shoal, Do not send me private messages, just write here about your problem with the Ticket Tool bot 😐

[shut bolt]

What did they DM you?

[gilded verge]

😐

[shut bolt]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[cloud valve]

I cannot open dashboard on mobile help

@shut bolt

[prime bridge]

TwoinwardsoupYT#5476 has been warned!
They were notified via dms.

[shut bolt]

What's the issue?

[cloud valve]

I cannot open dashboard on mobile

I am trying since yesterday

[shut bolt]

That doesn't solve my doubt, I'll need you to be more specific

[cloud valve]

Ok wait

What to do

@shut bolt are u there sorry for ping

[shut bolt]

You got warned already once for that, please don't do it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Relog

[cloud valve]

Ok

Thank you

[shut bolt]

Sure

[cloud valve]

Ty @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[jade topaz]

how we do emojis?

?emojis

!emojis

.emojis

$emojis

[upper flower]

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[jade topaz]

ohh

thanks

Is the Ticket bot currently down? Trying to setup on my server.

[jade topaz]

Its not down..

Can someone help me

[robust sandal]

انها ليست أسفل..

English (en) → Arabic (ar)

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

@jade topaz ^

[robust sandal]

@jade topaz Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

how do i do this:

[upper flower]

its a tag

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[jade topaz]

okay and another question

. i can't make a ticket anymore..

why is that?

[upper flower]

here?

[jade topaz]

yes here

[tepid island]

Devツ#1234

To: Ticket Tool Community ( <@&571351015773831168> / <@&704865492749516820> )
From: Ticket Tool Management Team
RE: Support Server - Scheduled Temporary Shutdown

Hello,

The Ticket Tool Support Server will undergo a temporary shutdown from __May 26th, 2022 __19:00pm (EST) till May 30th, 2022 20:00pm (EST) to reconstruct the layout and format of this server.
All channels might still be visible, but the only channel members will be able to communicate in will be #🆘│community-support.

When the server maintenance is underway, the <@&540295656720302081> will be taking a "Support Team Vacation". Which will allow the support members to not be active within the Ticket Tool Support server as often as they currently are. They are still allowed to support the community, but are not required to. *Pings towards the support team (without permission) will force moderation action towards that member. *

If you need any billing support during the maintenance, feel free to email "[e-mail]"

Please open a ticket ( #🎫│make-a-ticket ) with any questions and/or concerns, thanks!

~
Dev

• Ticket Tool Management Team
  • Team Lead

[Jump to message](#📣│server-news message)

Ticket Tool Support | #📣・server-news · May 22, 2022, 2:35 PM

[jade topaz]

oh sorry! didn't see that

[thorny blaze]

Hello, can you tell me which button to click to make the ticket room was for support and the player who created the ticket?😅

[nova wharf]

Do you mean choosing a server the panel should be sent to?

[sleek horizon]

всем кусь кусь

[robust sandal]

xDevoidx

all the kus kus

Russian (ru) → English (en)

[nova wharf]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[nova wharf]

@thorny blaze do you mean that?

[thorny blaze]

Хаю хай!

[thorny blaze]

got it all, thanks

[iron night]

Gave +1 Rep to @nova wharf

[nova wharf]

👍

[robust sandal]

xDevoidx

I'm shai!

Ukrainian (uk) → English (en)

[celest folio]

Need help

[zealous vault]

Why?

I dont no why this

[humble glacier]

Bonjour

[weak oasis]

make sure that’s the bot have perms or run ~$debug command

[slender marlin]

I can't manage the Dashboard and the commands don't work pqs

[fallow ingot]

log out and back in from the site

you've said it once, saying it twice won't speed things up. What exactly do you need help with?

[zealous vault]

I have spam $debug and not doing the Bot

[zealous vault]

and her

[fallow ingot]

Are you using the correct prefix? @zealous vault

[zealous vault]

What is prefix?

[fallow ingot]

This is your prefix just now.

I'm not sure that's what you want.

[zealous vault]

I dont using this.

[fallow ingot]

and the bot won't respond because you have premium bot enabled.

But with no premium.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[fallow ingot]

Follow this ^

[tepid summit]

ممكن رابط صفحى البوت @fallow ingot

صفحة*

[scenic wigeon]

does anyone know how to get the tickets up and running?

[weak oasis]

https://tickettool.xyz/manage-servers

تفضل

[zealous vault]

I dont have Premium bot

[weak oasis]

you have premium bot option enabled, just disable it

[cold moon]

Why ticket bot is not logging transcripts ?

[static remnant]

hey everyone

someone please help me set an universal limit to how many tickets can be open at once. I tried setting the global ticket limit, but it didn't work.

[crude hare]

how do i use the ticket tool

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[torpid umbra]

im not able to view anything

the channels

[tepid summit]

@weak oasis يالغالي كيف اغير الرسالة الي لما شخص يفتح تكت تطلع له داخل التكت

[weak oasis]

did u set a transcript log channel?

[weak oasis]

General Options -> Ticket Limit and then set it to desired number

[weak oasis]

تقدر تغير الرساله الي جوا الامبد فقط غير كذا ما تقدر تغير شي الا لو عندك اشتراك بريميوم
Ticket Options -> Ticket Message و بتلقى ذي

[torpid umbra]

hi

[tepid summit]

زي كذا @weak oasis

[weak oasis]

اي وحده بالضبط حدد عليها

شف الي تبيها و عدلها

[zealous vault]

How can i do this?

[weak oasis]

Server Configs -> Premium bot

then make sure about your prefix and choose the free bot over the premium here

[loud turtle]

Former support team? I never heard of you

[short stump]

Please refrain from typing here unless it’s ticket tool help related please.

[ocean pollen]

guys I write $debug nothing happens

[zealous vault]

It works now, thanks for the nice support. Have a good time!

[iron night]

Gave +1 Rep to @weak oasis

[robust edge]

how do i fix this?

[crimson void]

the panel is not available anymore in the dashboard.

[robust edge]

im confused?? i didn’t delete anything

still doesn’t work

[crimson void]

This error only shows up when the panel is deleted .. make sure the panel is there in the dashboard if not make new one .

[robust edge]

wait wdym panel on the dashboard ?? srry im not into this kind of stuff

[crimson void]

it's okay .

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[robust edge]

oh i did that? ill try it again

[crimson void]

is this panel there? if nothing there then do same as the gif ^

[robust edge]

thank u i got it to work ^-^

[crimson void]

Glad to hear that !

[tepid summit]

كيف منشن عضوا داخل التكت يعني لما يفتح التكت يمنشن العضو كذا ولا كيف {user}

[crimson void]

اذا تبي تخليه يمنشن الشخص تلقائياً استخدم:

{user}

[tepid summit]

استتخدمت ما صار ممكن ترسلها وحدها عشان انسخه واحطها

[crimson void]

تقدر تصورلي الكلام اللي كاتبه بالضبط ؟

[tepid summit]

@crimson void @crimson void

[crimson void]

لا غلط الأقواس

انسخ هذي بالضبط

[tepid summit]

ممكن ترسلها لي

[crimson void]

{user}

انسخها كامله

[tidal flume]

Hey, how do i hand over a ticket?

[gilded verge]

Hey, uhm, what do you mean? 😳

[tidal flume]

Ive seen some people in discord give a ticket to someone else

[tidal flume]

Then it says 'your ticket will now be handled by X'

[prime needle]

guys can someone say anything and then remove it?

just anything

[gilded verge]

oooooh, so you mean $claim 😅 wait for example...

[gilded verge]

what?

[prime needle]

just say "yes" and remove it, doesnt matter

ok thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Claiming Options->Edit Claimed Message

There is example:

but remember that the claim is only available in the premium server

[tidal flume]

thats not what i meant, its fine now ty

[gilded verge]

uhm, okay, then sorry for not being able to help you

[jade topaz]

How can i make only a rol can see the tickets?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

can help you

[proper jasper]

Is there anyway to make a ticket like this with Tickettool bot?

[gilded verge]

You can have but only this way, this example is multipanels:

or normally:

[ornate cedar]

What does it take to become a moderator in Russian chat? I could become, and you are for me Sneakers smiley, I would explain new things and help

[barren gale]

I need help, how do I get ticket bot in my discord it's not popping up in the panel.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quick bone]

@barren gale ^

[barren gale]

Ik that but It's not popping up in dashboard like my server isn't popping up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quick bone]

try that

[mild cargo]

thanks

[iron night]

Gave +1 Rep to @quick bone

[mild cargo]

thanks

[slender karma]

Link to dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[slender karma]

K

[quick bone]

np

[signal ice]

Hi

[quick bone]

hello please state what you need help with!

[keen whale]

I am owner of a server that I can't access from the dashboard to add ticket tool. I already refreshed the page and I have highest permissions, it is still not showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quick bone]

have you tried this? logging out and signing in again?

[keen whale]

yes I have

[quick bone]

do you already have ticket tool in your server?

[keen whale]

no, I am trying to invite it

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quick bone]

invite should be there @keen whale

[radiant moss]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[keen whale]

thank you

[noble nymph]

I've had this issue for a while now, but Ticket Tool seems to require Administrator permissions in order to be able to edit permissions of a ticket. Is this a bug? Because even if it has all of the required permissions (except Administrator), it doesn't work.

[quick bone]

check the category or ticket opened/closed perms

[vernal gale]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[vernal gale]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[noble nymph]

Everything is set up correctly.

[noble nymph]

But when I want to edit permissions manually, it does work. It just doesn't edit the permissions when closing (or opening) a ticket. (It does set-up the correct permissions when the channel is created.)

[shy moss]

is there ability to auto-open a ticket when a person joins the discord?

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/979780844786950275

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
•community-support
Channel ID:
776680605517742090
Channel Count:
164/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
!𓆩الكنق فايبر𓆪#0208
User ID:
710168597175205950
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
78

[gilded verge]

@ocean pollen, You need use $debug on your server (if bot didn't respond, check perms)

[plucky kite]

Help me my will unlinked from the email. I was almost a year without playing, when I came back, my email was empty, I already tried for the game support and I couldn't. my account is in the same place I left it, in the same camp, on the same land. help me regain access please! I played in it for 3 years, I invested money, it has intens in it, construction part.

[pallid timber]

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@plucky kite ^

[jade topaz]

This is support.

[pallid timber]

Ok

Sorry

[olive tartan]

how do i fix where its not letting anyone see or mssg in the ticket they made

[gilded verge]

Could you please show an example in the screenshot?

[teal verge]

How do I get ticket tool to send the ticket message

[olive tartan]

its not showing up when ppl create it

[gilded verge]

it looks like panel permissions are not properly configured ...
this can help: https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[shy moss]

is there ability to auto-open a ticket when a person joins the discord?

[gilded verge]

No, the user has to click on the opening ticket button himself.

[shy moss]

Sad

Is there a way to put the request in for it?

[gilded verge]

Currently no, reason: #📣│server-news message

[buoyant dirge]

türk varmi

[shy moss]

thanks.

[gilded verge]

Actually, it would be a bit of a nuisance for the bot to open a ticket for each user who entered the server and therefore you have to enter the channel yourself to open the ticket. If there was such an option, it could be quite problems if you have an extensive server, someone raids it for many people and then you have an open ticket everywhere. 😕

[shy moss]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[robust sandal]

ayaan!!

is there a turk

Turkish (tr) → English (en)

[buoyant dirge]

?

[shy moss]

good point

[quick bone]

don't ghost ping me please... @buoyant dirge

[robust sandal]

ayaan!!

hayalet bana ping atma lütfen... @buoyant dirge

English (en) → Turkish (tr)

[gilded verge]

Please don't ping random people

[buoyant dirge]

sorry i looked at something

some of the roles i have set up on my server cannot look at the ticket, how can i do it

[robust sandal]

LxN | Flexnch

sunucumda kurduğum rollerden bazıları bilete bakamıyor, nasıl yapabilirim

English (en) → Turkish (tr)

[buoyant dirge]

👍

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

[buoyant dirge]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

lol

[buoyant dirge]

** lol **

[remote canyon]

Hi, I wanted to know if it is possible to let users attach images/files in a private ticket ? They are allowed to do it while in normal chat, but not at the ticket private channel

[robust sandal]

LxN | Flexnch

Aslında, botun sunucuya giren her kullanıcı için bir bilet açması biraz sıkıntı verici olurdu ve bu nedenle bileti açmak için kanala kendiniz girmeniz gerekir. Böyle bir seçenek olsaydı, kapsamlı bir sunucunuz varsa, birisi birçok kişi için baskın yaparsa ve sonra her yerde açık bir biletiniz varsa oldukça sorun olabilir. 😕

English (en) → Turkish (tr)

[buoyant dirge]

lol

is good bot

[quick bone]

don't translate for no reason please!

[wind kelp]

Hey

How to make that only 2-3 roles to close tickets

because everyone can close tickets in my server

NVM I fixed It

[gilded verge]

Ofc, go to Dashboard->Panel Configs->Panel Settings->Expand Permission Options->User Opened Permissions->give them Attach Files to ✅

[jade topaz]

Excuse me, I can’t close 2 tickets in my server? Why is that

[gilded verge]

Ofc you can. Sorry but can you show this problem?

[jade topaz]

Both of the tickets look like thsi^^

[gilded verge]

Do you have this view all the time?

[jade topaz]

it just started today

[gilded verge]

Are you the admin or the owner of the server on which you opened this ticket?

[jade topaz]

Yes

Do I remove tickettool bot than add it back?

[gilded verge]

No no,

Okay, I'll try to help you. First: update the Discord application.

[jade topaz]

Ok

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

I try to update all my apps

And it comes back with that^^

[fallow ingot]

Hi, this is a bug with Discord it only happens to mobile users and the channel just doesn't load. I've noticed it happens more frequent with tickets not sure why we don't can't help you sadly.

[jade topaz]

I closed it in my computer

[fallow ingot]

that's good to hear

thanks @gilded verge for assisting

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

thanks @fallow ingot too

[iron night]

Gave +1 Rep to @fallow ingot

[remote canyon]

Thank you very much!

[iron night]

Gave +1 Rep to @gilded verge

[alpine belfry]

Hello guys

[gilded verge]

Hello, how can we help you?

[safe prairie]

Ping Pong

[oak raven]

Hm. Who pinged me?

[eager cargo]

Ignore the pings, some doofus mass pinged

[oak raven]

Roger

[static saddle]

Hi! What user permissions are required for everyone who submits a ticket?

[west hinge]

Yo

Sup

[west hinge]

Kk

[gilded verge]

Hi, Required permissions for users opening the ticket are Read Messages, Send Messages, Read Message History.
I recommend these permissions, maybe they will help you additionally: https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[static saddle]

Which channel or category do those permissions need to be set?

[hearty portal]

Hey!

How can I blacklist a user from sending users and making tickets?

[gilded verge]

@static saddle, I probably don't quite understand the question 😳 ...
uhm, you set these permissions when you go to Dashboard->Panel Configs->Panel Settings

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Hey there @hearty portal, this is how to blacklist users from using Ticket Tool's buttons or commands

[hearty portal]

Can I blacklist a user WITHOUT having a role?

Or is that not possible?

[shut bolt]

As of now it isn't possible, sorry

Has been suggested in the suggestions channel though

[hearty portal]

I'll suggest it

I don't see suggestions

[gilded verge]

Reason why we can't see suggestion channel: #📣│server-news message

[hearty portal]

Alright.

I don't see it

[shut bolt]

No need, it was already suggested

[hearty portal]

No, the role thing

[shut bolt]

What do you mean?

[hearty portal]

^

[gilded verge]

There is Blacklist Roles 😐

[hearty portal]

Oh.

[shut bolt]

And what's your suggestion exactly?

[hearty portal]

Sorry!

[shut bolt]

It's fine, no worries

[static saddle]

In my server, what user permissions need to be set for general members so they can create a ticket, see it, and then type in the ticket?

[hearty portal]

A user can be blacklisted without a role, a specific user can be placed

[crimson void]

There's no black list user only Roles atm.

[shut bolt]

And as I mentioned, it has already been suggested

[hearty portal]

Okay

[gilded verge]

here I mentioned about permissions

[jade topaz]

😭

[severe path]

Ping

[gilded verge]

Pong

[shut bolt]

Peng

[jade topaz]

[shut bolt]

Idk if peng means something in slang lmfao

Now I'm doubtful

Oh it does in UK

[jade topaz]

yes

lmaoo

[shut bolt]

Lmao wasn't aware of that jajaja, I just changed the vowel

[jade topaz]

HEHE

[glacial warren]

hey, i need some help

dashboard isn't working right

im trying to manage a server im in, i have admin

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[prime slate]

How do I request help

[gilded verge]

Hm?

[prime slate]

What do I do?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[prime slate]

I need to talk to someone

[jade topaz]

Just say what you need.

[prime slate]

I bought ticket tool premium but my acc and server got termed

And I was wondering if I can get a refund literally bought it today

And a few hours later I got termed

[jade topaz]

May want to open a billing ticket for that!

[prime slate]

Where’s that

[jade topaz]

hmm, they seem to of dissapeared.

[prime slate]

So what do I do?

@kind hawk

[jade topaz]

Do not ping staff!

[prime slate]

Oops

[gilded verge]

#546557408902905896, rule 4

[prime slate]

Sorry

[gilded verge]

Wait, i'll try to help you

[prime slate]

How?

I jus want my 6$ back tbh

[gilded verge]

wait ... your account? I understood that something happened only to the server ... so forgive me for misunderstanding 😕

[prime slate]

My account and server are gone

After I paid for premium it got termed a few hours after

[gilded verge]

out of curiosity .. what was the reason Discord closed your account?

[azure zealot]

Hi

[prime slate]

I have no idea

[gilded verge]

they always state the reason for closing the account, and send this information to the e-mail address. If you believe there has been a misunderstanding, please contact Discord Support

[prime slate]

Imma check

Fraud hacking and attempting to damage computer?

Which I never did any?

[gilded verge]

wha... ehm.. As I mentioned, please contact Discord Support

[prime slate]

I will

[azure zealot]

I have a problem with tiktool. I want to put a plate in a server and it says it does not exist

@gilded verge

[gilded verge]

uhm, can you show me this problem on screenshot please?

[azure zealot]

This server

This not here

[gilded verge]

oooh, take this:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[azure zealot]

Me is onwer ship@gilded verge

[gilded verge]

I understand, but in the navigation panel you have to log out and log back in, that should fix your problem

[azure zealot]

Ok

[meager belfry]

mass ping sadness 😦

[acoustic stone]

hello! i need help with the ticket bot. i have admin in this server but when i go to the dashboard, it does not show the server. i have tried refreshing, kicking the bot and adding it back. it still does not work

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Check

[worldly saffron]

Hello~ is there a feature for Ticket Tool that once a ticket is close, It saves the Transcript in Channel because idk if I've setup the Settings for Ticket Tool to save to a Channel

I'm using the Free Ticket tool so, I'm Wondering if the transcript Feature is in the Free Version of the Bot

[gilded verge]

Hey, transcripts are a free option, you only need to use the $transcript command on the active ticket channel and then the bot sends it to the channel you specified in the panel settings, and if you want the bot to automatically send the transcript to a fixed channel, you need to have the premium version

*Remember that the bot need permission to the transcription channel, otherwise it will not be able to send them there

[worldly saffron]

Thanks for the info kindly Appriciate Another Question~ How do you Possibly set up so Only Opener of the Ticket sees the ticket and Others don't see it like this

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

hmm.. i recommend this permissions: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

this can help you

[worldly saffron]

it Didn't fix it, Other People can still view the Ticket{img 1]
So i'm wondering if i Needed to do more about how the Roles are setup{imge2&3]

[gilded verge]

aa because I did not write about it .... give me a moment to rectify

[worldly saffron]

Alright alright thanks~ all of these pepe emotes

[gilded verge]

Create a new ticket, then you can be sure that the settings are correct
*I mean permissions 😄

If you change permissions in panel settings etc. they do not update on the tickets you currently have open. They will be active when a new ticket is created after saving the settings.

oof! I noticed that the @Survey role has access to the Dashboard (img 2)... did you know this means that this role will be able to change everything in the dashboard? Be careful

[worldly saffron]

I've Kinda guessed that might be the case, i just wasn't sure thanks for info about it I've fixed it now but the Problem is still there, to where others can see ticket. I've open the ticket on my third account, what My second accounts{img1] and what i see on my main{image2]

[gilded verge]

hmm... Do your additional accounts have the @Survey role?

[worldly saffron]

yes

[gilded verge]

ooh.... remove this role from another accounts xD

did it work?

[worldly saffron]

i- but how will they have permission to use ticket tho

[gilded verge]

oooo, then go to Panel settings->Expand Button Options->Create Ticket Settings->add everyone to Allowed Roles
Example:

and I ask for one thing ... to the Support Team Roles add the role of only moderators so that no one else has access to the tickets

[worldly saffron]

ahahahahahah I was so wrong bruuuhh WTH are those youtubes vids thanks info maynn omg, but yea it's fixed now to where the opener only see it. Thanks again

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Can I help with anything else?
If no, I am very happy that I could help you

[worldly saffron]

Aww~ I'll definitely come back when i need help, That is all the help i needed right now so thanks mayn

[iron night]

Gave +1 Rep to @gilded verge

[sullen urchin]

How do I bold a panel's text? (The description)

[halcyon cove]

Is there a way to make it so that only one mod responds to a ticket? I don't want every mod seeing a ticket at the same time. I want it to be possible for a user to privately talk to one mod.

Additionally, is there a way for tickets to be archived? Like once the ticket closes, it will be archived somewhere?

[gilded verge]

Of course. It is enough for a given moderator to use the $claim command and then only he (moderator) and the user who opened the ticket (+ people with administrator role and server owner) will see the ticket. After using the $claim command (or the button), other moderators will not be able to see the ticket. Just remember that $claim is only available for premium servers.

[loud turtle]

Nope

[gilded verge]

But you can check transcript to save the ticket messages:

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

and then to save the transcript, just use the command $transcript on the ticket channel

[halcyon cove]

Ah, so $claim is only for premium users then?

[halcyon cove]

How does transcripting work? I had someone open, chat in, and close a ticket, but nothing appeared in the transcript channel.

[gilded verge]

for premium servers 😳

[gilded verge]

Give me a few minutes, I'll try to make a video for you

[jade topaz]

Is there a way for tickets to be automatically placed within a category for better organization?

[gilded verge]

yep:

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

is that a Premium feature?

[gilded verge]

ticket category? no

[jade topaz]

thanks!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[halcyon cove]

I guess the issue I'm having is that nothing is happening?

I have it set to a channel and it's saved

[gilded verge]

There you go

[halcyon cove]

Ohhh, you use a command. That's interesting. Is there a way to make it so that it automatically saves a transcript at the end of every ticket?

So like, it'll push the $transcript command at the very end?

Also, do transcripts auto update as the conversation moves forward or must it specifically be at the very end of the conversation/ticket?

[gilded verge]

You can automatically transcript (if ticket deleted or closed) but this is for premium servers 😳

[halcyon cove]

this ^ btw

[gilded verge]

I always use this command when I have a closed ticket because I am sure that no one will write anything more and everything will be saved

specifically at the very end

[halcyon cove]

Mmkay, sounds good. c:

Thank you for the help.

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Can we delete closed tickets automatically after a certain amount of time?

[gilded verge]

Currently no

but if user leave, then you can have auto delete or close ticket

[fallow ingot]

Planed ^

[pliant sphinx]

في سبورت عرب ؟

[robust sandal]

bartosz

In Sport Arab?

Arabic (ar) → English (en)

[jade topaz]

We can support you in arabic!

[pliant sphinx]

ok

but i am have a problem with bot

[jade topaz]

What is the problem?

[jade topaz]

Do $debug

[pliant sphinx]

The bot is not responding

@jade topaz

..

[jade topaz]

Are you sure your using the correct prefix?

[pliant sphinx]

yes

[pliant sphinx]

her he say bot error ??

@jade topaz

[jade topaz]

Select the free plan.

[pliant sphinx]

wher?

[jade topaz]

You currently have the premium one enabled, thats why its not responding.

[pliant sphinx]

right ?

[jade topaz]

press SAVE

[pliant sphinx]

done

[jade topaz]

Working now?

[pliant sphinx]

Yes, thank you very much. If I encounter any problem, I will talk to you

[jade topaz]

:D

[thorny flicker]

Hi @jade topaz

[jade topaz]

Hello! This is support, need anything?

[thorny flicker]

I have 8 Vote how can I use the premium ticket tool

$vote

[humble sequoia]

Votes

Current Votes: 8
Lifetime Votes: 8
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 4 days, 0h, 0m
To redeem your current votes use $vote redeem

[thorny flicker]

Bro @jade topaz

[gilded verge]

Please don't ping, wait patiently for someone to help you 😕

[thorny flicker]

[jade topaz]

Yes?

[thorny flicker]

..

[thorny flicker]

I have 8 Vote how can I use the premium ticket tool

[jade topaz]

How can you use ticket tool?

[thorny flicker]

Premium*

How can I buy it from votes

[forest goblet]

As stated in the embed, you need to use $vote redeem

[jade topaz]

Uh-

[thorny flicker]

$vote redeem

mmmm

[jade topaz]

I was kinda helping and you interupted, which contradicts your own rules.

[forest goblet]

Please do that in another server, our commands channel is currently closed

[thorny flicker]

I love fights 😍😍

No problem guys u r all one. , I love you all @forest goblet @jade topaz ♥️

[jade topaz]

:)

[forest goblet]

1. There is no need to make such remarks here. If you would like to file a complaint, this is not the right channel for it.
2. I started typing before you did.

[thorny flicker]

I had the code what should I do now

[jade topaz]

you didnt though.

[forest goblet]

If you received a premium key, you can redeem it like this:

[thorny flicker]

Don't fight guys , now I will call you from athore account for help

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[forest goblet]

Stop arguing. This is the wrong channel for it.

[graceful igloo]

is there a way to limit how many tickets can be made at a time

[jade topaz]

Yes!

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[thorny flicker]

I can't do

[graceful igloo]

lovely thx

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

:D

[forest goblet]

If that doesn't work, please go to your server's dashboard and click the Redeem Premium button, you can enter your premium key there.

[thorny flicker]

Redeem Premium

The same

[gilded verge]

there is Redeem Premium 😄

[thorny flicker]

[gilded verge]

and when you click redeem premium, then paste your code there:

[thorny flicker]

I would like to use premium in my server

This bot @humble sequoia , Not @pseudo glen

[forest goblet]

Did you receive a premium key via DMs?

[thorny flicker]

I did it

[thorny flicker]

Yes

If I get athore votes , and I redeem code I will get 8d ?

[forest goblet]

Yes, now you can activate premium like this:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[forest goblet]

Yes, you can do the same over and over whenever you reach 6 active votes.

[gilded verge]

2 votes = 1 day of premium

[thorny flicker]

Thx

thanks @forest goblet

[iron night]

Gave +1 Rep to @forest goblet

[thorny flicker]

thanks @gilded verge

🤷

[forest goblet]

You're welcome 🙂

[gilded verge]

5 minutes cooldown to thanks @user

[thorny flicker]

You are the best team

[forest goblet]

Thanks for the kind feedback!

[formal girder]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[formal girder]

I'm @thorny flicker

[heavy umbra]

Hello
Is there any option, in the "ticket message" where the Ticket-Tool can mention channels like, for example: #📣│bot-news ???

[gilded verge]

Hey, something like this?

[heavy umbra]

yes

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[graceful igloo]

also was jw, i added the limit yet it can still make more tickets

[gilded verge]

*To take every ID, you need to enable developer mode

then, right click on the channel to copy its ID

[gilded verge]

final example:Hey! First go to [#980028555343831120](/guild/509192800865353738/channel/980028555343831120/)

[heavy umbra]

nice, just did it! thanks 😄

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yay!

[graceful igloo]

How do I limit the amount of tickets that can be created in the server at a time, the panel didnt work for me for some reason

[high oyster]

Not possible, the global ticket limit applies to a user on a global panel scale.

[graceful igloo]

So i can't limit the amount of users doing that or is it not possible for that to be happening?

[high oyster]

You can only set limits per user.

[graceful igloo]

Ah aight thanks

[high oyster]

[cedar orchid]

Where can i set tickets up??

[high oyster]

Hey there, please refer to the guide below.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

ticket tool is not creating panel its showing failed to create pannel bot error

[gilded verge]

955190218162597908, You know about #546557408902905896, rule 4, right?

[jade topaz]

i checked perms of ticket tool to it has

[gilded verge]

Can you show me this error, please?

[jade topaz]

yes sure

and also $debug is not working

[gilded verge]

uuuu, you need disable premium bot:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[jade topaz]

ohk

[gilded verge]

let me know if now it works

[jade topaz]

tyyyy it works ticket tool on top babe

[jade topaz]

hi! i wanna move my premium (NOT A SUBSCRIPTION) to a different server that i own. Is that possible? if so, how?

..

[high oyster]

Yeah I think I read that wrong

[jade topaz]

yeah

[loud turtle]

$transferacc

[high oyster]

Let me ask.

[humble sequoia]

How do I transfer my premium subscription from one account to another?

First, your subscription is not linked to your Discord account, but rather it is linked to the email that you purchased premium with.
However you will define which Discord account will be able to manage your subscription.

Go manage subscription and sign in using the email you purchased the premium with. Even if your account got disabled or deleted, you should still be able to sign in either way.

Next, head over to Account Details, and change the details there to match your new account details! Now, your subscription should be tied to your new account

See the GIF below the steps:

[jade topaz]

Its not a subscription

[loud turtle]

Nope

[jade topaz]

:/

[gilded verge]

Hey, ofc you can.
Go to Dashboard->Server Configs->Config Backup & Restore (Server Owner Only)->Choose Move/Restore Premium to ✅ -> Generate New Key-> and you paste this copied key by going to the dashboard of the server to which you want to transfer premium, then to Server Configs and in the field Restore from backup key you paste the previously generated and copied -> click Restore Configs

[jade topaz]

No, its just like- Pablo and some others dropped some free keys in general chat and i wanna move them to a new server

[jade topaz]

ill try!

[jade topaz]

Your honestly a life saver! Thanks so much! :D

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yay!

[celest lake]

Is there anyone support voice?

[gilded verge]

I am but only in Polish, then sorry

[celest lake]

I subscribed, but it does not appear that I subscribed, what should I do?

[wise crown]

Hello. I've been having issues with setting up the bot. For some reason I cannot see the server I'm trying to manage on the website when I log in. The bots in the server, but I don't know whats up. The bot has admin privileges and everything..

[cinder badge]

I’m not sure if this would solve it or not, but either log out and sign in again or try re-adding the bot

[wise crown]

Okay, I'll do that. Thank you. ^^

[iron night]

Gave +1 Rep to @cinder badge

[gilded verge]

Please don't send me Dm's. If you need help, ask here.

[wise crown]

I see it now, thank you so much! ❤️

[cinder badge]

np!

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[short stump]

@celest lake ^

[jade topaz]

Hi, can you change the name and avatar of the bot to the premium version?

[jade topaz]

Nope!

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @sleek bolt

[soft tiger]

how do I redeem my votes ?

I have 29 rn, and when I say $vote redeem nothing happens

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[high oyster]

Are you sure, maybe the bot does not have enough permissions in that channel.

[soft tiger]

its like this

do i just give the bot administration ?

[jade topaz]

is it normal the ticket tool is down?

Hi, since I added ticket tool bot to my server its keep deleting discord invite links, also from de owner of the server. Does anybody know how to fix this?

[soft tiger]

nvm nothing happened when i did that lol

[jade topaz]

Can someone help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@jade topaz

[jade topaz]

Seems to be up!

[jade topaz]

hm

[jade topaz]

Run $debug

it says ticket tool is offline

[soft tiger]

okay

then what

[jade topaz]

so I am fucked?

[urban bolt]

سلام عليكم ورحمه الله وبركاته

[radiant moss]

Not a $tts question

[radiant moss]

Are you sure it’s TicketTool? Ticket tool will no my delete invites and if it is can you send the audit logs?

[jade topaz]

audit-log do not say anything

I can only see the logs from dyno that something deleted it

[radiant moss]

deleting the actual invite message?

If so it’s not Ticket tool as it will never delete other messages. Maybe it’s an automod feature from dyno?

[worldly saffron]

hello~ is there a Option/Feature for a Ticket to Have the UserTag instead of the amount Tickets opened?

[high oyster]

@worldly saffron Yes there is go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Opened Channel Name replace Ticket with {author.name} for example, you can see the rest of the Supported Variables at the bottom of each Panel Configs -> Settings list

[worldly saffron]

Ahh oke~ i forgot to mention that it was for Free Version Ticket Tool but thanks for the Info about it

[iron night]

Gave +1 Rep to @high oyster

[fair crescent]

i want to go premium can any one show me some cool features for premium?

[slender minnow]

Yes you can, by adding their role as support and allowing the support role to view tickets from the panel config -> Permissions

[slender minnow]

refer to the response below

[jade topaz]

Get the free trial!

[slender minnow]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[slender minnow]

uhh wrong perm

tag*

[fair crescent]

can i join someones server that does have premium so i can visually see the cool options?

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

You can have a 7 day trial period, you can start your trial period from your server dashboard 🙂

[fair crescent]

i enabled but i just wanted to see without doing any harm to my server

[jade topaz]

It wont do harm-

It just allows you to have more features.

[cedar orchid]

Help

[radiant moss]

Don't ping staff. And its a temporary rate limit usually lifted within an hour

[cedar orchid]

How much time to wait

[radiant moss]

Usually less than an hour

[cedar orchid]

Ohh ok ty

[cyan rover]

How to open ticket?

Means?

[radiant moss]

For support? Its closed right now

[plain sandal]

hello

[radiant moss]

hello need help with something?

[plain sandal]

yes

[radiant moss]

What do you need help with?

[vital crescent]

Hello!

When a member closes a ticket many pop ups as shown appear. Does anyone know how to remove these on the dashboard for members? Thanks!

[plain sandal]

I logged into the bot, but my server does not appear in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@plain sandal please refer above ^

[turbid ivy]

Hi there, is it possible for a certain role to only see tickets from one panel? I have 3 panels on my server - whitelist claim, support ticket and collab request. Admins and mods can see all the tickets, but I additionally want collab managers to see only collab request tickets. I put their role in the support team in that panel, but they can't see the tickets. How to fix this?

[peak wing]

Please help me, i cant make a ticket again

[slender minnow]

You can create a seperate panel for collab (assuming you havent made one yet) and add the collab manager role in the support role. You can manage their perms through Permission options while configuring the panel.

[turbid ivy]

As I have stated before, I have a seperate panel for collab requests and collab managers are listed on the support team, but they can't see the tickets. Any ideas why and how to fix it?

The mods and admins can see them, just the collab managers can't

[slender minnow]

Can you screenshot me from panel config (of the collab panel) ---> Permission option ---> Support team permission

[turbid ivy]

here you go

Seems to me it's a bug of some kind, because only one role out of three that are on the support team can't see the tickets

[slender minnow]

were the perms changed after the ticket was made?

[turbid ivy]

you mean permissions in the panel? No, I haven't made any changes

ohhh give me a second, I might've figured it out

[slender minnow]

That's great :D
what went wrong, if you dont mind me asking :)

[turbid ivy]

Sure, it's not a bug, I just presumed that when I put the collab manager role in the support team, that they would be able to see the tickets that were already opened before I put them on the support team. That was a mistake - they'll only be able to see the tickets that will be opened after I put them on the support team

[reef temple]

Kj

[slender minnow]

i see, its great that was fixed ^^

[turbid ivy]

Me too, thanks for the fast response either way!

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

np

[dim schooner]

Anyone know how i can set an channel category where ticket will be creating?

Or it will be creating every time on top

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[dim schooner]

ty

[jade topaz]

@dim schooner

Oops-

[dim schooner]

Thank you @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

:D

[kind hawk]

Daddy?
Oh, Danny. I see

XD

[jade topaz]

Failed: `Invalid Form Body
components[0].components[0].emoji.id: Invalid emoji can sumone help?

[slender minnow]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot no longer has access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[slender minnow]

@jade topaz please refer the response above ^

[jade topaz]

what emoji?

tho

u mean sum like that?

or (external server)

but the bot is still in my server

@slender minnow

[slender minnow]

either of those two, if you are using an external server as a source then make sure that ticket tool is still in the server
if you are using an emoji from your server, then make sure that the emoji is not deleted

[jade topaz]

so confused

it was working last night, then i got off and come on to this

[shell condor]

how to repair error

bot is not responding to debug

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[weak oasis]

check your prefix or if you have premium enabled

[jade topaz]

^ @slender minnow

[shell condor]

prefix $ premium off

[forest goblet]

The faulty emoji seems to be :8200verifygreen:. Are you sure Ticket Tool is in the server this emoji is from?

[weak oasis]

can you screenshot it?

[jade topaz]

:8200verifygreen:

[shell condor]

what fragment

[weak oasis]

server config

[jade topaz]

ooh, i see now

[slender minnow]

can you check if the emoji is still in the server?

[slender minnow]

was it from an external server?

[jade topaz]

yea i think

[weak oasis]

look at premium section

change it to the free bot

[shell condor]

THX

[weak oasis]

no problem buddy

[slender minnow]

can you confirm if its still there?

and that tt is still in that server

[jade topaz]

idk what server it came from, i just clicked on custom, but i got it to work anyways thanks guys

[upper flower]

oi

[forest goblet]

Please calm down. You were asking how to set up the bot, and you were given a guide. What's the problem?

[jade topaz]

also i have 1 more question

how do people put emojis in ticket panels?

[abstract ether]

Hi ! I have a problem.. When I want to open a ticket, it shows me this message:

[forest goblet]

You can escape emojis by putting a \ before them and then sending the message. The output can be copy-pasted into the text field on the dashboard.

[abstract ether]

And when it creates the ticket for me, it deletes it instantly

[forest goblet]

Please make sure that

1. Ticket Tool can access the channel that the panels are in.
2. The ticket channel that was created was not deleted.

[forest goblet]

If the channel is deleted instantly, that's most likely caused by another bot. Please check audit logs in your server.

[abstract ether]

the bot has admin permission

[cyan rover]

@forest goblet how to I open a ticket?

[forest goblet]

Hey, please don't ping for support. By "open a ticket", do you mean this server or your own server?

[cyan rover]

This server

[forest goblet]

Tickets are currrently locked, please see #📣│server-news. If you need help with the bot, you can just ask here.

[rigid marlin]

How do ?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[radiant moss]

@rigid marlin

[rigid marlin]

thx