🆘│community-support

[neat tree]

ليش

[jade topaz]

$update

Uh

[crimson void]

Outage ..

[jade topaz]

$update

[neat tree]

متى يشتغل

[jade topaz]

Im aware now, thanks!

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

فيه مشكله بسيطه و راح تنحل بالسيرفرات

[neat tree]

مطولة؟

[crimson void]

بأمانه ماعندي علم بس المطوّر يشتغل عليها ان شاءالله ^

[jade topaz]

Premium is back up!

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

@neat tree ^^

[neat tree]

i am premium and still same issue

[crimson void]

Not fully work

[neat tree]

note: i am up-to-date

[jade topaz]

Resend the panel then.

[neat tree]

i can't

[jade topaz]

Premium is experiencing issues. Standby.

[jade topaz]

Why?

[neat tree]

there is +400 reaction on it

[jade topaz]

And?

[neat tree]

@crimson void اشرح له ياخي ان انا عندي 400 رياكشن على الرسالة كيف اخليها تروح كذا

[jade topaz]

Whats the ETA on premium?

[neat tree]

والبوت كان شغال اول

[jade topaz]

No ETA as of yet.

Damn, feelsbad dude

bruh how the fuck is primary bot up and not premium

im paying money

[crimson void]

He didn't wanna lose all the reactions..

[jade topaz]

Paying good money for this too

[crimson void]

You're not premium

[jade topaz]

😹

[jade topaz]

Yes i am bro

[jade topaz]

But thats just-

🤣🤣🤣

[coral terrace]

معوض

[jade topaz]

I dont have the role but i literally have the premium bot

We are sorry for the inconvenience

why would i care about a discord role

If only they knew top, if only they knew

🤫

[neat tree]

تشوف الشغل اتعطل 😂

[jade topaz]

We are sorry. But we can’t do anything about it.

[crimson void]

عشان بس اشرحلك البوت يشتغل على اكثر من خادم بس ماعليش حظك سيء الخادم اللي طفى فيه .. فيه سيرفرك

[jade topaz]

is there an ETA or nah

Nope

rip

Devs are offline, bot is kinda malfunctioning

[shut bolt]

We are currently checking the issue

[neat tree]

الحين البوت اشتغل بس لما اكتب كوماند مايفتح

[jade topaz]

👍

Just wondering.

[crimson void]

عارف لأن ضغط البنق حقه مرتفع بشكل.. اوعدك تنحل بأقرب وقت ان شاءالله

[neat tree]

هل فيه وقت معين

[crimson void]

للأسف

[jade topaz]

Bot seems to be online but is causing some issues to many.

It randomly went down.

[fallow ingot]

Hi, you were given the premium role. Thanks for supporting ticket tool :)

[shut bolt]

Yup, I'm aware of that, thanks

[iron night]

Gave +1 Rep to @sleek bolt

[crimson void]

Hi @jade topaz, you were given the premium role. Thanks for supporting ticket tool 🙂

[iron night]

Gave +1 Rep to @sullen dirge

[jade topaz]

thanks cutie

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

yup, anytime.

[jade topaz]

Tyty

[crimson void]

[jade topaz]

oops haha, thank YOU

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Jk jk

Anytime ~

[iron night]

Gave +1 Rep to @west locust

[restive solar]

Oooof so is the bot back online, the announcement says a server died after it was back up?

[swift sandal]

hello

can someone join my server and set up tickets it would mean the world 😄

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

When i invite the bot for a new server, it doesn't pop up at manage servers. I've refreshed a couple of times but i'm still unable to manage the server i want. Anyone knows how to fix this?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Hey, please check

[jade topaz]

Thx!

[past basin]

whats wrong ?

[gilded verge]

use $debug and send link what bot send

[past basin]

https://discordapp.com/channels/509192800865353738/662692902245498910/977499717716049970

[gilded verge]

hm, looks fine... wait please

Please try my perms: https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4
and try again

btw, what you trying to do?

[past basin]

closing a ticket

i give the permissions you did last time

but i will check it out again

[gilded verge]

oh, then please check if there are appropriate permissions in the ticket closing button
Dashboard->Panel Configs->Panel Settings->Expand Button Options->Close Ticket Settings

[gilded verge]

hm, you're guild owner so it shouldn't apply to you 😐

so i can be absolutely sure it's about bot perms

[past basin]

i checked it but its how it is in the clip

also got 1 role assigned called 'bots' but that one got the same perms

[gilded verge]

I found something like this :

+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.```

I wonder if you could take me to the server so I can take a peek at what's going on,
what do u think?

[past basin]

ye sure

[gilded verge]

in DM's please

[past basin]

i deleted the ticket now by channel settings so

[gilded verge]

The problem has been fixed, and finally it turned out that it was related to the permissions in the category

[lyric night]

Tickets are only viewable by the person who created it and the service roles right?

[jade topaz]

Yeah, and any Admins

You can also add people

[lyric night]

So I don't need to change anything involving permissions for the @ everyone role?

[quasi pine]

ik this is off topic but love ur pfp and username

[jade topaz]

Nope

[humble sequoia]

You are in #💬│general-chat

:flag_us: English only
General chat for anything/everything SFW.

:warning: Please use #🆘│community-support or #🎫│make-a-ticket if you need help with the bot

[lyric night]

Thank you!

[iron night]

Gave +1 Rep to @quasi pine

[lyric night]

I'm just confused as won't everyone have that role and therefore be able to see that channel?

Or does that get taken care of by the bot

[jade topaz]

What do you mean?

You can select which roles have access to tickets via the dashboard

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

^^

[past basin]

Also is there a way to get an automatic message by opening a ticket 'command message' ?

[jade topaz]

Im not sure there is. If it was, it would surely be a premium feature!

Well

You can customize what it says upon opening of the ticket.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

Oh wait, if you have premium. You can add an automated message by pressing Add Field.

[lyric night]

I'm using this bot as a way to verify age of members joining. So when they open ticket and the channel is created only they and the service roles should be able to see the channel.

Say 5 people open tickets and are awaiting verification. They will all have @ everyone role by default. So I'm just making sure they can't see other people's open tickets when all those channels have the @ everyone permission to view channels.
If that makes sense

[fallow ingot]

This is panel message not ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[jade topaz]

Oh yes, my bad.

[jade topaz]

Sorry there. I just woke up and got confused

[fallow ingot]

it's fine

[fallow ingot]

Unless you changed @everyone permissions to see tickets, or added everyone as an additional role or support role this shouldn't happen.

[fallow ingot]

Only via the ticket message or tags which would have to be ran by server staff or the user themselves.

[lyric night]

So the bot bypasses discord permissions

[fallow ingot]

what do you mean by that?

[lyric night]

I'm not sure lol

[fallow ingot]

If you mean the category's perms, yes.

It creates a channel with the perms set in the Dashboard.

[lyric night]

The channel that's created by the bot, going into channel permissions it shows everyone along with the service roles. So I would assume everyone with the @ everyone role could see all open tickets channels

[fallow ingot]

No no, that's there for every channel perms. It just allows you to edit everyone's perms quicker i think.

[lyric night]

Which I know would effectively negate the point of the app so

[fallow ingot]

mhm

[lyric night]

Bot I mean

[fallow ingot]

its there for every channel.

[lyric night]

Okay thanks for the help!

[fallow ingot]

No problem, happy to help!

[neat ruin]

???

والله مدري

يمكن خلص

[crimson void]

تأكد من اللوحه اختار سيرفرك باللوحه و شوف تحت صورة سيرفرك وش مكتوب

[neat ruin]

اااا انا عضو مو مالك السيرفر 😅

[crimson void]

اها , خله يتأكد هو كلمه عن المشكله هذي .

[neat ruin]

تمام

[robust sandal]

JG101

Make sure of the painting choose your server in the board and see under the picture of your server what is written

Arabic (ar) → English (en)

[robust sandal]

JG101

I swear I don't know

Arabic (ar) → English (en)

[loud turtle]

I don't know arabic. That's all

[jade topaz]

Then do it in #🤖│bot-spam and don’t interrupt while support is being given.

[loud turtle]

Don't tell me what to do

[jade topaz]

This is support. Please dont argue.

[gilded verge]

Please stop, go to #💬│general-chat, thank you

[fallow ingot]

[velvet flame]

Hi, Just curious if it's possible to rename the ticket with the person who's created the tickets username instead of open-xxxx close-xxxx etc

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

Hey, check

[velvet flame]

Thank you!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[mild cargo]

how can i make a suggestion in #💡│suggestions

[mild cargo]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[mild cargo]

thanks

[slender minnow]

hey there, you can share your suggestions through #💡│suggestions
Just add the command s!suggest before your suggestion to post it in the channel 🙂

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[gilded verge]

@jade topaz, Nobody can't, currently this option (auto-close) is not available

[jade topaz]

Oh

[gilded verge]

@jade topaz, Ofc, you can take free trial. Then please go to Dashboard->and click Start 7 day Trial
https://tickettool.xyz/manage-servers

[limber tusk]

hey, how would I be able to add a text or message inside a ticket by the bot? like State your Roblox username and wait patiently for a person to try-out you. If been more than 3 hours, ping @Trial Masters . Make sure to leave a comment on who trialed you and how they did it. Thanks!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@limber tusk, check

[limber tusk]

oh

[limber tusk]

where do i ask then?

[crimson void]

He asked how to add text message by the way ^

[gilded verge]

wait... i missed something, my mistake

[crimson void]

It's okay

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[limber tusk]

alright

thanks

thanks @crimson void

[iron night]

Gave +1 Rep to @crimson void

[limber tusk]

thanks @gilded verge

[jade topaz]

i cant use close command

[fallow ingot]

Any error?

[jade topaz]

it says "This Channel Isnt A Ticket" Even If I Set It

[fallow ingot]

You can't set a channel a ticket.

[jade topaz]

idk how it works

[fallow ingot]

You create a ticket then you can use commands inside a ticket.

Have you created a panel?

[jade topaz]

Yes

[fallow ingot]

Have you sent the panel?

[jade topaz]

Yea

[jade topaz]

Apologies.

[fallow ingot]

Did you create a ticket then run commands?

[jade topaz]

i created it some days ago

[fallow ingot]

What's the server ID?

[crimson void]

Can we move them to a ticket? Or no need ?

[fallow ingot]

Sure, why not.

[humble sequoia]

━━ moved to ticket ━━

[south lake]

Is there a way to DM transcript on demand? I have seen automated premium option, but I want to send transcript only to selected ppl, not everyone whenever the ticket is closed or deleted.

[fallow ingot]

No sadly that’s not possible

[south lake]

that's a shame, thanks

[jade topaz]

You can always suggest it by doing s!suggest {suggestion} in #🤖│bot-spam though

[gloomy grotto]

is ticket bot working rn

[high oyster]

Yes it should be if you are having issues #🎫│make-a-ticket and I will help you there.

[molten badger]

why its not the server on my dashboard? i relogged and nothing :((

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@molten badger, Check

[warm jacinth]

How I get the premium bot if I pay for it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

Please check

[jade topaz]

Yes! So, follow what miro said but you can also get a free trial before paying so that you can see how pro @humble sequoia really is!

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[warm jacinth]

I did do that

[jade topaz]

@jade topaz ^^ Follow that! Regarding your question in #💬│general-chat

[warm jacinth]

We pay for it now

[jade topaz]

Guys how do you put a ticket in your server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Check @jade topaz

Ok

:D

Thanks you

[jade topaz]

No worries! Thank you for using Ticket Tool! :D

[iron night]

Gave +1 Rep to @gentle vortex

[jade topaz]

xD

XD

[warm jacinth]

So I pay for the premium version how I add the premium bot

[jade topaz]

Hi!

I can help you!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

@warm jacinth

[warm jacinth]

Thx

[jade topaz]

:)

[gilded verge]

?

[jade topaz]

They asked how to invite the premium bot.

[gilded verge]

<t:1653176160>

but okay xD

[jade topaz]

I know, but they asked how to invite the bot.

Not my issue, i just say what i need to say.

[warm jacinth]

Thx it helped @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

:))

[upper sigil]

How to remove the ticket number after creating the ticket

[jade topaz]

Hi!

$help rename

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

Uhm

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[distant crescent]

+avatar

[gilded verge]

#🤖│bot-spam (if you want use commands)

[jade topaz]

You can run $rename in your ticket to change the name. But you must have premium to change the default names.

[upper sigil]

Ok thanks

[jade topaz]

No worries!

But do refer to the tag as it can help!

[upper sigil]

Can u tell me on how to do it?

[jade topaz]

Do you have premium?

[upper sigil]

No

[jade topaz]

Unless you have premium. You cant do it.

Sorry! But feel free to get the free 7 day trial!

[upper sigil]

Can I refer to the tag?

[jade topaz]

What i meant, is look at the tag.

It may help you when you get premium.

[upper sigil]

Ohh ok

[languid crane]

hey, i dont have premium...i made 2 basic tickets and assigned allowed roles to the buttons, but my friend helping me test still cant open a ticket...

[jade topaz]

Hey! You may wanna make sure that your friend doesnt have any of the disabled roles!

[languid crane]

disabled? there are none

[jade topaz]

Ok! Are you sure that Ticket Tool has a higher role than they allowed roles?

[languid crane]

I just added 3 allowed roles.

[languid crane]

yes! I have a bot role that's just underneath the admin

[jade topaz]

May you please delete the panel from the channel and send it again?

Im sure it would fix the issue!

Also, may you run $debug and send the result?

[languid crane]

So to explain in more detail- I made a basic ticket for verification (as it says in the photo). I have Mee6 auto assign a role upon accepting the community rules- that role allows you to type and react in the ticket channel. So she has the appropriate role, and ive added that same role to the allowed list, but she keeps getting that message. Also, I did delete and resend the message 3 times

oh. how do i do that

[jade topaz]

Just type $debug in a commands channel and send me the screenshots of the result.

Id like to make sure that its not bot permissions causing this error.

[languid crane]

https://discordapp.com/channels/509192800865353738/662692902245498910/977731364336070686

[jade topaz]

@languid crane Could you also just resend the panel?

[jade topaz]

Im not in your server. Meaning i cant see the link.

[languid crane]

i did resend the panel like i said

[jade topaz]

$serverinviteplease

Uh-

[languid crane]

?

[jade topaz]

May i get an invite to your server please? In dms if you can!

[languid crane]

oh!

[jade topaz]

Right, so unfortunately i cannot help you as I cannot identify the root cause at this moment in time. I advise you to open a ticket in #🎫│make-a-ticket

[languid crane]

You weren't able to open a ticket right

[jade topaz]

Its rather late for me right now, i hope you understand.

[jade topaz]

No

the server i wanna make a panel in

[languid crane]

I understand. I already have a ticket open I made a few hours ago. Thanks

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

isnt showing up in dashboard

[jade topaz]

Hi!

Try relogging!

how do i do that

[jade topaz]

Ahh! Make sure that you have the Support team only set as

[jade topaz]

Log out of the dashboard and then back in

i did it

it didnt work fml ;-;

Refresh your page

[languid crane]

So I went to server config and i saw that @ everyone is blacklisted- i guess that is because i have all my channels private. Im a little confused because everyone gets auto assigned a role, so it should override? Do you know if there's anyway around this?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I can only help you with bot related queries! Im unaware or your channel permissions

[jade topaz]

If @ everyone is blacklisted. Then that means no one will able to make a ticket

[languid crane]

okay i removed it and saved. it should work now!

[jade topaz]

Try blacklisting certain roles

[languid crane]

nah ill just leave it open

[gilded verge]

Note: From your $debug command I can see that the bot has all the required permissions, so this point is fine

[jade topaz]

Resolved ^^

[jade topaz]

All resolved :)

[languid crane]

thanks so much!

ill close my ticket

[jade topaz]

No worries! :)

^^ Everything above is resolved. It turns out that @ everyone was blacklisted meaning no one was able to open a ticket. All fixed by removing it from the blacklisted category!

[jade topaz]

Refresh your page

oki

i tdidnt work

[feral night]

Is there a way to make it so there is a cool-down between the same user opening tickets?

[jade topaz]

You can set a global ticket limit which determines how many tickets a user can open!

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[jade topaz]

@feral night Refer to

[feral night]

Yeah that’s set to one but there’s no way to add a cooldown?

[jade topaz]

Nope

You can always suggest it though :)

[jade topaz]

fml the stuff isnt working still

[jade topaz]

why do i get this error when i try to send it

but when i look at perms

tthe bot has all perms

and i tried to send a differnt embed to teh same one

and it worked

[raw skiff]

renamw logs still not working

{ticket.user} -The @user who is assigned to the Ticket
does this mean the person who claimed ticket?

literally only reason i bought premium was to keep track of claims and cant even do that

[jade topaz]

is it possible to have a form and once the form is completed it opens a ticket?

like for example
Question
Pizza Hamburger Spaghetti Pork

and u select one and it would make a ticket

[raw skiff]

on god

on god

1 year later still dont have 😠

rename logs doesnt work with claiming 😠 no way to track it? 😢

[latent granite]

How do I get a premium code for the bot?

@jade topaz

[shut bolt]

Please don't ping anyone to get support

Did you buy a subscription?

Or are you looking to buy one?

[raw skiff]

who pinged me

[latent granite]

I need year subscription
@shut bolt

[prime bridge]

! Ice Comment#0001 has been warned!
They were notified via dms.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[shut bolt]

Check the premium page, there you can buy the yearly subscription

[latent granite]

Ok

Can i change the bot photo?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[latent granite]

How can I change the name and bot photo for premium subscription ?...

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[rapid dock]

I added a ticket to my server and I have it displayed, but other users do not

[jade topaz]

What do you mean by this?

[rapid dock]

when the participants of my server log into the channel with a ticket bot, they do not see anything. although I have a visible link to the bot

[jade topaz]

What link are you talking about?

We operate with panels.

Make sure the participants have View Channel set as

[rapid dock]

Yes, I'm talking about the panel

[jade topaz]

So, they can see the channel but not the panel?

Mind sending me an invite to your server in dms? Id like to check this out myself. @rapid dock

In my dms-

I even said in my dms-

[silk chasm]

Also send in my dms aswell

[jade topaz]

Uhm-

What is the need? Im assisting them.

[silk chasm]

2 is better than 1

[jade topaz]

No.

[silk chasm]

wait are two people not allowed to help?

[jade topaz]

No

When one person is helping, no other should interrupt.

[silk chasm]

who said that?

[jade topaz]

Ask any member of the staff team and they will say the same thing. Now, allow me to assist the person.

[silk chasm]

did you apply as support team

[jade topaz]

This is #🆘│community-support Please keep support related topics here

[silk chasm]

SUPPORT team is a support relate topic..

[jade topaz]

This channel is used to help members who are experiencing issues//have questions with the Ticket tool bot. Please use the appropriate channels for your questions.

[silk chasm]

okay ill refrain from trying to cause a scene and you can work your magic

[kind hawk]

Basic public étiquette. When someone is assisting someone,do not interrupt or jump over or send dm to the person. This could result in a mute or kick or ban

[teal river]

why is the 6 months premium more expensive than 3 2 months of premium?

[silk chasm]

Because 6 months is a longer time period than 2 or 3 months of premium

[silk chasm]

i apologise

[teal river]

no, im talking about unboat, why is it 500k less if u bought 3 2 months?

[silk chasm]

What is unboat?

[loud turtle]

Unbelievaboat

[loud turtle]

Its lower period

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@teal river Refer to

[quiet bridge]

@fallow ingot u mean as in i log out n in or kick the bot out n in?

[gilded verge]

he meant this:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quiet bridge]

ok thnx

[fast sable]

pong

[chilly crypt]

Hi I wonder how i make a button that opens a ticket

[jade topaz]

heyy!

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[chilly crypt]

Ok thanks

[jade topaz]

No worries! Thanks for using ticket tool! :D

[iron night]

Gave +1 Rep to @chilly crypt

[pallid mirage]

help me please, I don't know how to add the Ticket Tool on my server and I'm Brazilian, I only speak English, if someone helps me please

[jade topaz]

hi!

Alright, one moment

[pallid mirage]

thanks

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

^^

[pallid mirage]

it's not that I don't know how to add it to the server, I don't know how to put Ticket Tools in some chat ;-;

[jade topaz]

i see! One second!

[pallid mirage]

thank you again

[jade topaz]

Alright!

[jade topaz]

So, you will want to go onto your dasboard. Then Panel Configs and then Press Create Panel

[pallid mirage]

thanks I'll try

[jade topaz]

Alright! Come back here and leave me an @ if you need any more support! :D

[pallid mirage]

thank you if you can rate me, you tell me how?!

[jade topaz]

What do you mean?

[pallid mirage]

example: if the service was good, then I go to a serto chet and thank you etc...

[jade topaz]

#📈│reviews if you wish! :D

Im not staff but it does help alot!

[pallid mirage]

ok, bye, have a good day, or good night kk

[jade topaz]

Yep! You too! Thanks for using Ticket Tool! :D

This is support.

Not suggestions. To suggest something, do s!suggest (suggestion) in #🤖│bot-spam

[stone sail]

Oh sorry, my bad

[jade topaz]

No worries! Thanks for using Ticket Tool :)

[queen radish]

Is there a way to have categories in tickets? Such as users can open tickets for things such as "user reports", "general support" etc.

[jade topaz]

hello!

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

@queen radish Refer to

[stone swallow]

Hello! I am having some struggles with getting my !remove command to actually remove people. I have it set up that only the highest rank possible within my discord is given the "Allowed" exception, but anytime I try to remove someone otherwise from a ticket, it does not seem to be working?

[jade topaz]

Are you sure you are using the correct prefix?

[stone swallow]

Yes, it even confirms me in the ticket that so-and-so is removed, but it does not actually remove them

[jade topaz]

I see! Make sure that the person you are trying to remove doesnt have any of the support roles! :D

[stone swallow]

Ah let me see

They do, is the only work-around to create another ticket that only allows other particular support roles?

[jade topaz]

What do you mean by that?

[stone swallow]

I have tickets organized to only include particular people. For example, player disputes will then include anyone I have given the Mediator tag to. But if I want to remove a Mediator from the ticket, possibly because the ticket itself is about said person, I need to be able to do that.

[jade topaz]

Unfortunately that is not an option!

[stone swallow]

Ah so I do need to make an entirely new button option

[jade topaz]

Yes, for expample. A staff report ticket. Where staff roles are not marked as support roles!

[stone swallow]

What does "Additional Roles" mean under the General Options section of a button?

[jade topaz]

Im not quite sure about that! You may want to wait for another Support representative to help out!

[slender minnow]

Hey bex, the additional role is something similar to support roles iirc.
So its like if you have a support staff in your server which is added to the support list, and then there's a intern staff team as well in your server which is not added to your support list, instead added to your additional roles list. In this way, you can configure what perms your support staff and intern support staff can have.

Long story short incase you aren't interested in reading something this big, its just a support team option but labelled as additional roles to allow you to change the perms without affecting the perms for support roles ^^

[stone swallow]

Got it. Thanks for the help!

[slender minnow]

no problem ^^

[queen radish]

Ayeee, thanks a ton!

Oop I forgot to reply

Thanks a ton @jade topaz :3

[iron night]

Gave +1 Rep to @sleek bolt

[spiral trout]

hi can someone help me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[spiral trout]

ok so

[jade topaz]

No worries! :D

[spiral trout]

ok so i made a private server ... and i don't know how to put my muzzle on the channel ... and how to make it work

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hybrid finch]

dashboard link?

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

[little ridge]

Hi everybod . I would like to get some help. Yesterday at ca 16:00 i have spend 7000Euro to my Daxio account ,but unforunately it haven't arrived yet--
What can I do then? Thank you!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@little ridge,

[pseudo ore]

how i put two bottons in a Panel?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[pseudo ore]

Thanks

Thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia

[native geyser]

Hi I have the bot in the server I am in I have access to add bots and I have reloged into my dashboard and the server isn’t coming up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[native geyser]

How do I add a level as I added the bot

[fallow ingot]

Are you the server owner?

[native geyser]

No

[fallow ingot]

Are you an administrator, or have a dashboard role?

[native geyser]

I have 0 levels it says

[fallow ingot]

You’ll need to contact the server-owner or someone with admin to give you a role with admin or add you as a dashboard role below:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 22, 2022, 7:44 PM

[candid kraken]

hey
If i go to my server it onlly gives me 1 of my 2 servers to actually edit. How can i fix it?

[fossil lichen]

HELLO

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

@candid kraken Refer to

[jade topaz]

Hello! How may we help?

[candid kraken]

Well first of all cool name Bart🤫😅 thanks man!🙏

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

Your welcome! and ty! :D

[candid kraken]

Bart as name->🐐

[jade topaz]

:D

why do i get this error when i try to send it

but when i look at perms
tthe bot has all perms
and i tried to send a differnt embed to teh same one
and it worked

[fallow ingot]

Read what the error says.

run $debug in the channel your sending the panel to and send the link here :)

[jade topaz]

@fallow ingot

[fallow ingot]

That’s the channel you are trying to send the panel to?

[jade topaz]

yea

[fallow ingot]

Odd.

[jade topaz]

fr

[fallow ingot]

Try sending it agai

[jade topaz]

ok

[fallow ingot]

Again*

[jade topaz]

dw ik what u mean

but if i send a diff panel to the same channel

it works.

[fallow ingot]

Can you log in and back out?

not sure why it’s been wired like that

[jade topaz]

sure ill try

same thing

@fallow ingot

[fallow ingot]

hmm that was quick

eh

let’s move to a ticket

[jade topaz]

okay

[jade topaz]

lol i can share my screen and do it

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

now we in a ticket

🧍‍♀️

[fallow ingot]

I don’t see your ticket

[jade topaz]

me too

ill just make one

[fallow ingot]

That’s what you are supposed to do lol.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fallow ingot]

@jade topaz ^

[spark steppe]

How long is it supposed too take for the tool too come in email I’ve got confirmation email order ID and everything

[gilded verge]

Hey, you can open a ticket to contact the Staff in #🎫│make-a-ticket,
and when you send a message in the ticket please wait patiently

[jade topaz]

Bonsoir comment je fais pour mettre le nom de la personne pour l'ouverture d'un ticket pas de numero svp

[robust sandal]

! miroxik74

Good evening how I do to put the name of the person for the opening of a ticket no number please

French (fr) → English (en)

Hé, voulez-vous dire qu’au lieu de chiffres, le nom de l’utilisateur qui a ouvert le ticket devrait être affiché? Un exemple est dans la capture d’écran ci-dessous.

Polish (pl) → French (fr)

[gilded verge]

@jade topaz

[jade topaz]

yes

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

merci 🙂

my-tickets-[count] sa fonctionne as

pas

[robust sandal]

Pour être sûr, je vais vous demander si votre serveur est premium? Parce qu’il doit être premium, sinon vous ne pouvez pas changer le nom du ticket dans les paramètres du panneau

Polish (pl) → French (fr)

Si le serveur a premium, la variable que vous devez mettre est : {author.name}

Polish (pl) → French (fr)

[gilded verge]

@jade topaz

[jade topaz]

ok je vais essayer

[wintry violet]

Hi

Why do you show that?

[blissful adder]

Have app ticket tool?

[wintry violet]

Why?

[blissful adder]

There is a Ticket tool app

[wintry violet]

where

[blissful adder]

I want to join the support team, how can I do that?

[blissful adder]

Play store

How will I be part of the personal support team?

[kind hawk]

You can apply when the applications are opened. Keep an eye on #📣│server-news

[wintry violet]

@kind hawk

[blissful adder]

Owww

[kind hawk]

Please dont @tag the staff.

[wintry violet]

Why?

[gilded verge]

#546557408902905896, rule 4

[kind hawk]

Because it's against the #546557408902905896 and we get tagged a lot in tickets.

[wintry violet]

Ok

[kind hawk]

Also, use $debug on your server, with a channel you share with TicketTool, and adjust the permissions accordingly.

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[blissful adder]

I'm from Brazil, can you speak Portuguese?

[kind hawk]

No sorry, but you can open a Ticket in #🎫│make-a-ticket in your language, someone will be with you shortly.

[blissful adder]

Ok

How can I join the ticket support team?

[kind hawk]

When the applications re-open. It will be specified in #📣│server-news, keep an eye out 🙂

[blissful adder]

will this take time?

[primal mortar]

Man see

How to fix it

[humble sequoia]

━━ moved to ticket ━━

[wheat torrent]

Hello,

How can I do auto transcript for the ticket?

[chrome pilot]

u need premium plan

Panel Configs -> Settings -> Logging Options

you'll see Auto Save Transcript

[jade topaz]

Yes-

[jade topaz]

how to remove-

[chrome pilot]

button or embed ?

If button : Panel Config -> Settings -> Button Options -> choose button you want to remove -> turn it off
If message : Panel Config -> Settings -> Moderator Options -> Moderator Message

[jade topaz]

all ig XD i want so if i confirm close it will automatically close the ticket

no more support team ticket controls

[chrome pilot]

oh

[jade topaz]

Disable 2 step ticket in the general options menu of a panel!

[jade topaz]

tysm works

[chrome pilot]

nvm

[jade topaz]

how to change this btw

to

[chrome pilot]

Ticket Option

[jade topaz]

im lazy to explore haha

gib da code hehe

[chrome pilot]

what av ?

[jade topaz]

no i mean {name}

{count} {name}

[chrome pilot]

alright

wait a minute

[jade topaz]

[chrome pilot]

🎫・{count}・{author.name}

[jade topaz]

YAY

where to put

ill update u once works

[ebon marsh]

I just came across a server that uses Ticket Tool and they have multiple buttons for different types of support attached to their panel, like the image shows
However, when I edit the panel, I don't see an option to add multiple buttons, how would I go about doing this? Anyone know?

I also don't see anything about it when I edit buttons

[jade topaz]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[ebon marsh]

I'm looking to add multiple buttons to create different types of tickets, one for Developers, one for General Support, one for Player Reports, etc all for the same panel
I might be dumb but I just don't see anything regarding how to make multiple buttons to the "Create Ticket" setting

If that makes any sense, I'm running on little sleep

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[teal river]

You need premium

[ebon marsh]

Thank you, Miroxik!

[jade topaz]

brah why everytime i change it just changes back to default

[chrome pilot]

did u save it ?

[jade topaz]

yea

[chrome pilot]

i see

[jade topaz]

u see

[chrome pilot]

u active premium ?

[jade topaz]

ah need premium

[chrome pilot]

yes

[jade topaz]

brah

[chrome pilot]

premium will turn red diamond to blue diamond

[jade topaz]

donate me one

[chrome pilot]

why

[jade topaz]

jk

[chrome pilot]

u can transfer

[jade topaz]

u can share?

[chrome pilot]

nuuuu

[jade topaz]

[chrome pilot]

u already have it

your role

bruh

[craggy geyser]

They would have it on a different server

[vestal island]

Wassup

[jade topaz]

brah

how am i premium subscriber

@chrome pilot i didnt buy premium da frik

[chrome pilot]

wtf

[jade topaz]

heh

[craggy geyser]

As long as you have dashboard access to a server with premium you get the role

[jade topaz]

:i

[vestal island]

hello!

[jade topaz]

This is support.

[ivory urchin]

Hello dear community and dear support team,

I have a question.
How can I reset the tickets?
So that they start again with ticket #0001?

Best regards
MotoMarv

[loud turtle]

In general options in your panel settings, you could change your ticket count

[ivory urchin]

I'm sorry I can't find it...🤔 😅

[ivory urchin]

Ah found it.
Thanks very much😁

[jade topaz]

Hey @loud turtle

[loud turtle]

You can't know which channel but you can know through which panel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

Really appreciate that thankyou @loud turtle

[burnt nymph]

hello i am having problem with my account every time that i try to go on my solderlaund account i get straight away the map

i have new bunnie from yesterday that i can not stake

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[burnt nymph]

so shall i speack to who?

[loud turtle]

Not here apparently

[tulip folio]

Hey, are you able to change the bot name & image if you buy premium ?

[jade topaz]

Nope!

[tulip folio]

Thanks for the answer

[iron night]

Gave +1 Rep to @sleek bolt

[blissful adder]

Hi

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[loud turtle]

You could have done this

[sand smelt]

I got some ticket tool premium codes which im not using anymore (they range from 1week to a few days) just dm if you want them im not tryna self promote of anything im legit just giving them away cuz theyre no more use to me

dont ban me pls and ty lmfao

[craggy geyser]

That sort of thing could go in #💬│general-chat. And as long as you are just giving away codes and not requiring they join your server or anything like that, there is no issue

[vivid hill]

i have an issue, sometimes the ticket bot creates a ticket with everyone on my server can see... any fix for that?

[prisma otter]

I think that there’s an issue onyour panel configs,i advice you to maybe chek the dashboard

[jade topaz]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

@vivid hill Refer to :D

[vivid hill]

ty

[jade topaz]

:D

[brave summit]

Hi , for some reason members can't create tickets

I've given the '@ everyone' permissions to the category

Please help

[humble sequoia]

━━ moved to ticket ━━

[trail vessel]

What’s the command to remove people from a ticket?

[gilded verge]

Command $remove @user

[jade topaz]

^ Thats if they dont have a support role.

[thorny gulch]

how do i make it to where

a regular member opens a ticket

they can't ping the support role

or just any roles in general

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

no need for that.

[fair surge]

hi guys, have this problem, the ticket tool is disconnecting from the server.... actually it is from this section that is disconnecting... any help, please...

the bot has all permissions enable

I don't know what is causing it

[gilded verge]

Hey, I'd like to try to help you, but I need to understand the problem. Could you please send a video or show me on a voice chat by sharing the screen what is happening?

<t:1653346028:R> okay nvm, now I'm going to offline, I'm sorry. Please wait for help from someone else.

[coarse rain]

\

[loud turtle]

@twin harbor Check this

$help blacklist

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[loud turtle]

Wrong command

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[icy gull]

Is there a way to like self host this bot or no?

[craggy geyser]

Not yet. But it's planned

[icy gull]

OOo OK

[dry kelp]

Hey all, I want to create a tag that my support team can use to direct players to create a ticket in a different channel. However, when I try to enter the #channel-name in the Tag's message, it comes out as normal text and not the actual channel to direct to. How can I fix this? Seems like the variables only list the channel the tag is being used in.

Right now the message is "Looking for assistance? Please create a ticket in #🎫support-request and a Server Moderator will help you."

[jade topaz]

Do ‘<#channelid>’ and it should mention the channel

[dry kelp]

That worked!

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

No worries :)

[icy gull]

follow up question, when its available to selfhost will it be allowed to be like added into already existing bots or no

like custom discord bots

[brave flower]

i need support

i had ordered acc, and it's not work, all of it

[craggy geyser]

No idea. It might not be quite self hosted tbh. Definitely whitelable. Individual details haven't been worked out yet

[weak oasis]

this is ticket tool bot support, maybe you’re on the wrong server

[viscid hatch]

Hi all how to make from this https://prnt.sc/8C9JPGNM-bzw to this https://prnt.sc/gGgHQMjW2sAU

[fallow ingot]

It’s automatic unless you turned off two step ticket

[viscid hatch]

its on

[fallow ingot]

and you don’t get this once you click close?

[viscid hatch]

nop i get the support team ticket controls

[fallow ingot]

Oh alright, I’m catching onto what you are meaning now.

[viscid hatch]

but its only for 1 channel other 4 working fine

[fallow ingot]

We no longer have that anymore

We only have the support team ticket controls.

This is an old version

https://images-ext-2.discordapp.net/external/Oh-sfxp5JW83bav_bsOhNDBpIwP9N4pVttLPhhmEA0U/https/img001.prntscr.com/file/img001/t0a6fNO7R9qwtWVknsCrhA.png

[viscid hatch]

why only 1 then looking like this?

[fallow ingot]

You actually can edit it

Dashboard > Panel Configs > Settings > Moderator message

[viscid hatch]

dam ur awesome cheeers

[fallow ingot]

no problem

[jade topaz]

can i make the tickettool so that whenever a member creates it my account also get tagged?

[placid lake]

Why does that show me?

@fallow ingot

[gilded verge]

#546557408902905896, rule 4

[gilded verge]

Do you mean something like in the screenshot?

[gilded verge]

This will be displayed every time you want to reopen a new ticket too quick again.

[humble sequoia]

━━ moved to ticket ━━

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[jade topaz]

Refer to @floral wing

[jade topaz]

yes!

[gilded verge]

Then please check:

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

Add the mention you want to the Message Text

and if you don't know where to get the ID, take a look below.:

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[jade topaz]

and to get the id refer below!

[gilded verge]

All of this should help you

[jade topaz]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[jade topaz]

is this meant for me?

It can help you!

thanks

[jade topaz]

do i need premium for this?

[gilded verge]

everything written above is for you:

1. #🆘│community-support message
2. #🆘│community-support message
3. #🆘│community-support message
4. #🆘│community-support message
5. #🆘│community-support message
6. #🆘│community-support message

Up to 250 characters are free:

[gilded verge]

[jade topaz]

$id

doesnt work

[jade topaz]

.

i type in $id in my server but its not popping up

[gilded verge]

wait for short video ~ETA 3 minutes

<@&642118166243311646>

<@&642118166243311646>

[gilded verge]

Try this: \
Like on video

[jade topaz]

it worked thanks

i love you so much man no homo

@gilded verge how can i turn off the setting where members cant close the ticket

[gilded verge]

So you don't want them to be able to close the ticket, right?

[jade topaz]

yes indeed

[gilded verge]

okay, please wait

[jade topaz]

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Button Options->Close Ticket Settings
and do as in the screenshot:

[grand yacht]

Y'a un helpeur français?

[gilded verge]

of course you don't need to add the everyone role as it is below, you can do just that, and you'll be fine

[jade topaz]

apprecat eit

[jade topaz]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[jade topaz]

But we also do have members of the french support team that may be able to help you! :D

[grand yacht]

Merci

[robust marten]

How do I cancel my subscription?

[humble sequoia]

━━ moved to ticket ━━

[gilded verge]

Go to Dashboard -> click Active-Manage -> click Manage Subscriptions -> enter the e-mail that was provided during the purchase -> go to your e-mail box to get a one-time login password -> choose your subscription -> click Cancel subscription

oof, okay, nvm 😐

[fallow ingot]

Refer to your ticket #978713278874267719

[jade topaz]

Or just look at what miro said.

[fallow ingot]

😬☹️

[fallow ingot]

Ultimately there choice just means they have been helped by two people 🙃

[willow sequoia]

Hi guys. I have a question!

[willow sequoia]

Can i put the create ticket button on every images which i upload?

[chrome pilot]

can't

[willow sequoia]

Any other way around?

[chrome pilot]

You can use Embed to send a imagine in embed
^ this is premium feature

[jade topaz]

This is the support channel!

[inland kernel]

Hey, it wont lemme manage my server. Im trying to create a few ticket panels. However, the server i want them in wont show up in server management

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

Check this out :)

[inland kernel]

Ok thanks

[fallow ingot]

no problem

[inland kernel]

Hey er, it still dont show up for some reason. Like at all. Ive invited it multiple times and it still wont show up.

I have all the perms. I can try and get owner on the server but if taht dont work what should i do?

Ive also logged out and in

[fallow ingot]

Can you run $level and check what permissions you have with the bot?

[inland kernel]

K ill try that now

[fallow ingot]

Awesome, let me know how it goes

[inland kernel]

Ahh see it now. I got ownership and relogged again. Thanks for the help!

[fallow ingot]

Cool, no problem again.

[dull pulsar]

Hey, I just came to ask a question I have added ticket took to my server and I want it to ping specific roles for example to ping staffs so they can respond faster instead of not pinging at all

Is there a way to do that?

[fallow ingot]

Yup

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

Check this out :) @dull pulsar

[dull pulsar]

Thanks!

[fallow ingot]

no problem

[dull pulsar]

Hey one more thing how do I make people with a role can see the tickets that gets created

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

@dull pulsar, can help you

[dull pulsar]

Found it thanks 😃

[sterile girder]

how can i get ticketsd in my server to people create

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/978799388249948160

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
•community-support
Channel ID:
776680605517742090
Channel Count:
155/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
ZenkiSnipez#7306
User ID:
881360877482303511
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
78

[sterile girder]

not letting me send my panel to my server

[gilded verge]

What you mean? Please show errors or something

[gilded verge]

okay, then run $debug command on your server

wait... In the permissions, probably everything is fine, but I can see a error in the bot. You need to disable the premium bot.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

now it is working?

[jade topaz]

someone help

i tried to make it send a panel

anyone?

[jade topaz]

i also tried changing it's permissions, but that didn't work either.

[slender minnow]

@jade topaz try running $debug in the channel where you are trying to send the panel

[jade topaz]

ok

ticket tool gave me this link

https://discordapp.com/channels/509192800865353738/662692902245498910/978841642696073216

[slender minnow]

Please give ticket tool the following perms 🙂
Send Messages
Embed Links
Attach Files
Manage Roles
Manage Channels

please give it these roles

[jade topaz]

ok

still isn't working :/

[shut bolt]

Run debug again

[jade topaz]

ok it sent me another link

https://discordapp.com/channels/509192800865353738/662692902245498910/978847308311584828

[shut bolt]

The bot is missing all the perms marked with an ❌ within the channel

[jade topaz]

ok i think i know what to do now

[stiff valve]

Hello, is there a pricecfor one time payment?

[slender minnow]

Hi, unfortunately there is no plan for lifetime premium. However, you can try checking out our annual and monthly plans.

[stiff valve]

Interested in getting premium but the project owner want a lifetime premium. Will let them know ty

[iron night]

Gave +1 Rep to @slender minnow

[limpid cloud]

i manually deleted some tickets, now it is not letting creators create another

[leaden fox]

how can I delete ticket

like these

[jade topaz]

How do we pant a little happy tree?

Paint*

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@jade topaz

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot no longer has access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[jade topaz]

@leaden fox refer to

[leaden fox]

thank you

[jade topaz]

Equally, you could run $debug and send me a screenshot of the results!

[jade topaz]

I believe i got ghost pinged?

guys

i cant open the dashboard

when i open it tells my that u didnt invite the bot

plz help

[chrome pilot]

try relogging dashboard

[jade topaz]

i did

[chrome pilot]

give me screen shot

[jade topaz]

Hi everyone i need to add these buttons like general enquiry, collaboration request in ticket tool how can i do it

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[jade topaz]

Refer to @jade topaz

[slender minnow]

Hi that message cannot be edited/removed. Its only visible to you.
Btw the bot's missing some perms, try running the debug command to fix it.

[jade topaz]

More information can be found here:

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[pure jewel]

Halo

How much is the price of boot prime and do you accept credit

@jade topaz

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Please do not ping me for support.

[chrome pilot]

$6 / Per Month
https://tickettool.xyz/premium

[jade topaz]

And, also refer to the tag above

[pure jewel]

Ok

[jade topaz]

Thats premium-

Not what he asked for @chrome pilot

[chrome pilot]

some bot prime = premium lol

[jade topaz]

No? Do not provide any support if you dont know what to do.

[chrome pilot]

so he means paid for normal bot ?

[pure jewel]

Why so much expensive bot

[chrome pilot]

wdym

Ticket tool is free

[jade topaz]

Ticket tool is free. Premium is very cheap however.

^ for all the features it contains.

[jade topaz]

He is genuinely in the wrong place i think.

[pale pilot]

Boot = bot

[jade topaz]

Teachh me this languagee

[jade topaz]

hey

[kind hawk]

Hay is for horses

Oh, hey

[queen wren]

Hey guys

How to make ticket ping admin when opened?

I need fast help

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Whoever initiated this is-

[jade topaz]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

Refer to

@queen wren

[slender minnow]

hi, they were helped through tickets ^^;

[jade topaz]

Which is stupid as you could of saved all that effort with just running $mentions

[slender minnow]

the user opened a ticket, which is why it was marked as taken to tickets 🙂

[kind hawk]

Is?

[kind hawk]

THEY opened the ticket

[jade topaz]

Ok

[kind hawk]

We just type 'm2t' it just says the message

Look

[humble sequoia]

━━ moved to ticket ━━

[kind hawk]

Nothing else

[jade topaz]

Im aware.

[kind hawk]

It does not open a ticket, it just says that the situation was fixed in a ticket

Please don't try to "bash" staff. We are here to help, not to annoy or "steal" help

[acoustic glade]

hey, the ticket tool won't move any closed tickets to the designated category on our discord for the last 3-4 days. none of the settings have been changed, it just started random, some of you have the same problem?

[shadow nexus]

hello

[humble sequoia]

You are in #💬│general-chat

:flag_us: English only
General chat for anything/everything SFW.

:warning: Please use #🆘│community-support or #🎫│make-a-ticket if you need help with the bot

[jade topaz]

refer to @shadow nexus

[crimson void]

Are the categories near 50 channels ? Per category .

[bold ermine]

how i created a ticket, you can catch my server

[mystic hound]

This is community support..

[jade topaz]

Yes.. They said Hello Oh, i guess i did use the wrong command. But still

[kind hawk]

People can still say hello.

Ain't a crime yo. :)

[sage rivet]

/help

[quick bone]

what do you need?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

^ @sage rivet

[sage rivet]

i need to know how do create an ticket

[quick bone]

you simply head to the channel that the panel is in and press the create ticket button!

if you want to create a ticket inside this server go to #🎫│make-a-ticket and react to the language you'd like or if it's a billing ticket press billing

[sage rivet]

yea

can u call me

[quick bone]

uh... why?

[sage rivet]

just help mee

I'll show u my screen

[quick bone]

i just did...

are you trying to open a ticket in a different server?

[sage rivet]

like the ticket we create in this channel i want to create in my discord

yeaa

[quick bone]

ah.

[sage rivet]

in my ownn server

why i can't?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quick bone]

that should help you

[sage rivet]

k

[quick bone]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[quick bone]

make sure you also give ticket tool these perms

[sage rivet]

k thnx

i helped me

[quick bone]

np

[sage rivet]

it workedd

[quaint fractal]

What create one ticket ?

[sage rivet]

i want to give this servers moderator and the bot a 5 star rating

[quick bone]

?

[quaint fractal]

Excuse me, i am frensh

[jade topaz]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[quick bone]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[quick bone]

@quaint fractal refer to the above

[jade topaz]

What do you mean?

[quaint fractal]

Comment on crée un ticket s'il vous plaît ?

[quick bone]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[jade topaz]

^

[robust sandal]

ayaan!!

How do I create a ticket please?

French (fr) → English (en)

[quick bone]

you can create a french ticket by going to #🎫│make-a-ticket and pressing the french button

[quaint fractal]

@quick bone

[robust sandal]

ayaan!!

vous pouvez créer un ticket français en allant sur #🎫│make-a-ticket et en appuyant sur le bouton français

English (en) → French (fr)

[quaint fractal]

#🎫│make-a-ticket

[quick bone]

what is it?

[robust sandal]

ayaan!!

Qu’est-ce que c’est?

English (en) → French (fr)

[quaint fractal]

Regarde dans #🎫│make-a-ticket je te demandes comment crée un ticket s'il te plaît

[robust sandal]

ayaan!!

Look in #🎫│make-a-ticket I ask you how to create a ticket please

French (fr) → English (en)

[quick bone]

you can create a ticket by pressing the french button

[robust sandal]

ayaan!!

vous pouvez créer un ticket en appuyant sur le bouton français

English (en) → French (fr)