🆘│community-support

[keen stump]

Np XD I got charged for it and it isnt even my server so I don't wanna get blacklistd from the bot for chargingback :/

[shut bolt]

It's fine mate, you can cancel the subscription from the subs page https://tickettool.xyz/subscriptions/ within the Subscriptions page, are you also looking for a refund?

[keen stump]

I mean I would prefer a refund

Didnt realise I was charged yesterday

[shut bolt]

Please let the billing team know that too within your ticket

[keen stump]

oki

[shut bolt]

🤝

[keen stump]

Do you guys do refunds XD

[shut bolt]

Yup, check our terms in https://docs.tickettool.xyz/general/refund-policy

[keen stump]

oki

Wait so today is 19th may

I was charged yesterday on 18th may

wait no i was charged on 17th may

[kindred knot]

Hey ya'll - are there any bot issues at the moment? TicketTool is offline on my server, any commands on panels produce the message: "This interaction failed"

[shut bolt]

Our Billing Team will check your situation on the ticket :)

[shut bolt]

Hey there, which is your server's ID?

[keen stump]

epik

[kindred knot]

It's 922256764924227684

[shut bolt]

I'll check it rq

[kindred knot]

thank you!

[shut bolt]

Alright, this is a shard I'm checking issues with right now, I've reported it to our management team, sorry for this issue!

[kindred knot]

No problem, thanks for checking

[shut bolt]

Thanks for reporting it

[kindred knot]

Is there an eta for these types of issues? Couple hours, or days?

[shut bolt]

I really can't provide an ETA, but it really shouldn't last more than a couple hours hopefully, I'm waiting for the team to come and check :)

[feral inlet]

Looks like I may also be having issues with the bot Premium #6207

[shut bolt]

I'm sorry to hear that, we are looking into it right now

[jade topaz]

hello

how do i change the ticket so that support are not able to delete ticket but has other permission

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Go into the button's settings to edit the permissions by enabling and disabling the support team only mode as well as the roles within allowed and disallowed

You should also update the $delete command permissions for preventing that

[jade topaz]

where do i update the $delete command @shut bolt

[shut bolt]

Within the command configs page, and there is no need to ping us :)

[jade topaz]

thx

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[hybrid marlin]

hello can someone help me with the problem I have.

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[hybrid marlin]

I have the problem that I add the bot to my server, I give it the permissions, I go to the dashboar and it does not appear.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this

[hybrid marlin]

ok

NICE,THANKS

I fixed it

[shut bolt]

[hybrid marlin]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

No problem

[compact ember]

Hello

[shut bolt]

[compact ember]

I’m having an issue at the moment. I recently added all the staff roles to the support roles via the dashboard but some of my staff team cannot see the tickets after they are opened

[shut bolt]

Have you tried opening a test ticket?

[compact ember]

Yes

And still just me and a few others are shown on the member section to the right

But we share the same roles

[shut bolt]

And are people who have a support role not there?

[compact ember]

Exactly the problem

[astral sluice]

how can i get Premium free 🙂

[shut bolt]

Send us your server ID please

[shut bolt]

By voting, check the $votes command in #🤖│bot-spam

[compact ember]

Server id?

[shut bolt]

Yes

You can run $id and get us the response

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[compact ember]

Ok

880226254568194089

[shut bolt]

Thanks

[shut bolt]

Which panel?

[compact ember]

Bbs shop

[shut bolt]

Alright, can you please open a ticket in #🎫│make-a-ticket and take your situation there? Let them know we talked here

[compact ember]

Ok

[jade topaz]

im not able to close tickets

keeps failing

[shut bolt]

Are you on a mobile device?

[jade topaz]

pc

[shut bolt]

What's the ID of the server you are having the issue with?

[jade topaz]

963262350624980992

[shut bolt]

Alright, I'll take a look rq

[shut bolt]

Can you please send us a screenshot of what you see?

I would like to see to confirm something

[shut bolt]

Weird, are you the only one having the issue?

[jade topaz]

no i dont think so

[shut bolt]

Is it okey if we take it into a ticket to check further the issue?

[jade topaz]

sure np

#🎫│make-a-ticket

[shut bolt]

Great

[tame ferry]

I am also have the issue

[shut bolt]

The issue is being looked at by our Developers thanks for your patience

[tame ferry]

Np

[latent mica]

i have a question

[shut bolt]

Sure, go ahead

[latent mica]

when i go to close a ticket that someone creates it says im missing perms

[shut bolt]

Can you send a screenshot of what it looks like?

[latent mica]

sure

[shut bolt]

oops, a typo

[latent mica]

of the ticket that was made

and what it says

[shut bolt]

Yup

[latent mica]

k

[jade topaz]

it wont respond to my messages like $ debug

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[shut bolt]

Check things 2 and 3

[low turret]

Also having the issue as well! 😦

[shut bolt]

Sorry for that, we have notified the developer and we are waiting :(

[low turret]

Appreciate it ❤️

[shut bolt]

thanks for understanding

[latent mica]

here you go

[shut bolt]

Run $debug in the ticket, that error means the bot is missing permissions

[latent mica]

ok let me try that

It says it can’t manage roles does that have to do with it?

[shut bolt]

Yes

The bot needs the permission to update the permissions of other users

[latent mica]

Oh ok

[jade topaz]

thank you @shut bolt !

[iron night]

Gave +1 Rep to @shut bolt

[latent mica]

Thank you it worked

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[shut bolt]

[red nexus]

Ok

[slender minnow]

Hi, did you tried reading the bot docs first?

[red nexus]

Nvm you guys text and all the things that helped me got me to get it

An the instructions helped me tysm

[slender minnow]

oh ok

[red nexus]

But tysm it helped a lot

[wheat torrent]

Hello , how can I let the bot mention one role when someone open a ticket ?

[craggy geyser]

Follow this

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[wheat torrent]

Ok

Thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[worthy kayak]

hello, can you make ticket/report anonymous for the user?

[craggy geyser]

No. As it is a discord channel, you would see the user who is there

[worthy kayak]

thanks

[iron night]

Gave +1 Rep to @craggy geyser

[worthy kayak]

btw where do you see rep count?

[slender minnow]

use the bots slash command in #🤖│bot-spam

oh well the leaderboard command should be a staff only ig

[worthy kayak]

okayyy

will ticket channels stack up?

or only seen by certain people?

[slender minnow]

the tickets will be visible only to the person who opened the ticket (unless you made it visible to all from dashboard)
TT uses discord channel and perm settings for tickets, so they'll stack up just like your ordinary channels with or without categories

[worthy kayak]

ohhhhhhh that's nice to know, thanks

[iron night]

Gave +1 Rep to @slender minnow

[worthy kayak]

good thing I can use category to minimize it!

[slender minnow]

yes you can, just add your category in the dashboard where you want your open and closed ticket to go and you're all good to send the panel in the channel (considering you have set up the rest correctly)

[keen stump]

mee and my monke

[vale badger]

Hi?

How to create and add a ticket bot in my server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[humble sequoia]

━━ moved to ticket ━━

[foggy wadi]

is there a limit to how many tickets can spit out to a category?

[crimson void]

Due the discord limitation max channels inside the category 50 .. if you mean that .

[foggy wadi]

so that would explain why, even if i have a category set, tickets are spitting out to the top of discord?

[crimson void]

Yeah but you can do an overflow

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[crimson void]

Check this out ^

[foggy wadi]

thanks purple

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ~

[pale heron]

My bot has several servers, only 1 is shown, and then it's buggy. What to do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[crimson void]

^

[slender minnow]

@pale heron refer above ^

[pale heron]

thank you

Tell me, please, how to make it so that if a ticket was created, it would be created in a category?

[crimson void]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[crimson void]

^

[pale heron]

Does not work, the ticket does not fall into the category after creation

[crimson void]

Make sure to save it. ^

[pale heron]

I saved but still the same

[crimson void]

Check this ^^

The permission

[pale heron]

Thanks, I didn't set permission for the bot in the category

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Don't worry ^

Have fun ~

[jade topaz]

can anyone pelase help me

for the life of me i cannot do the multipanel thing, i want to be able to open multiple kinds of tickets at the bottom like this

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

@jade topaz ^

[jade topaz]

i did that but nothing changes

it still just says create ticket

[slender minnow]

does your server has a premium plan?

[jade topaz]

its on the trial, does it matter?

[slender minnow]

nope, if its active then you can 🙂

[jade topaz]

okay, i dont know what im doing wrong i have been trying for like an hour

this is what i have

[slender minnow]

go to the first panel

settings ---> general option

[slender minnow]

under attached panel, include those panels

[jade topaz]

right?

[slender minnow]

if you have noticed, that benefit is still premium for you

[jade topaz]

so its not working?

ohhhhh

[slender minnow]

that diamond should be blue from what i know

[jade topaz]

i need to click stgart free trial im an idiot

[slender minnow]

no need to say that lol ¯_(ツ)_/¯

[jade topaz]

lmao

[slender minnow]

lol

can you check the button names of each panel?

you probably forgot to edit them

[jade topaz]

this?

[restive solar]

Is there a way to tell the bot to re-process the closed tickets if they get stuck? (e.g. it's set to move to a bin channel if closed but they sit there)

[slender minnow]

yes, its under the button option right?

[jade topaz]

yes but still doesnt change when i send it

wait

[slender minnow]

were the changes made after you sent this panel?

if so you need to send it again

[jade topaz]

improvement

[wicked wyvern]

Whenever I try to make the ticket it’s asking me to invite a server but there’s no servers showing up

[slender minnow]

great, now all you gotta do is change the panel message

[jade topaz]

how do i make it so it just says Open a Ticket instead of "general inquiry"?

[slender minnow]

You can change the button name to general inquiry just how you did the others

[jade topaz]

oh man duh i am a noob

omg you saved me i love you

[slender minnow]

no problem 🙂

[slender minnow]

If you are trying to invite ticket tool and can't see your server in the dashboard (even though it is in your server or if you cannot see it while selecting server where its supposed to join) make sure you have admin perm (to invite the bot and access the dashboard) or manage server perm (to invite the bot)

[dusty crypt]

Hey, a server owner for a server I help run bought the premium version. Is he the only one that can invite it to the server?

(I have admin perms)

[hallow marlin]

You should also be able to invite the bot if you have the necessary permissions.
If you want to manage the bot in the dashboard, your role must be added as a dashboard role in the dashboard settings.

chech this out for more informations:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[dusty crypt]

yes I've done all steps but it's asking me for a discord auth code?

Is that my own code or the server owner's ?

In this gif thingy they don't really show that part

[gilded verge]

This server has two-step verification turned on. To add a bot, you need to provide an additional code, e.g. from the Authy or Google Authenticator application (because you have enabled two-step, you provide this code 6 numbers)

[dusty crypt]

oh so it's my own?

[gilded verge]

yep, your authy code

[dusty crypt]

cool stuff, this must be new

thanks!!

o

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[dusty crypt]

[gilded verge]

for some time it has been, but only on servers that have two-step verification turned on, i.e. this option:

[dusty crypt]

Should I kick the normal ticket tool or?

just leave it?

[gilded verge]

You don't have to but you can
you can have 2 bots on the server without any problem

[dusty crypt]

ah okki

[gilded verge]

please wait for a while

but remember to change from free to premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

if you did it, all should work fine
*sorry, I didn't notice that this message was there before

[chrome lake]

Anyone know how to fix seeing tickets that aren’t there on mobile devices ?

[gilded verge]

What you mean? 😳

[chrome lake]

So when I’m trying to do tickets on my phone. I see tickets and when I click on them they aren’t loading and showing there. But when I get home on pc they aren’t there.

[gilded verge]

do you have an updated application to the latest version?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[chrome lake]

Yes first thing I checked.

[gilded verge]

Are you sure the bot has all the necessary permissions?

Please use $debug command on your server and send the link that the bot will provide in response

[foggy wadi]

is it possible to separate tickets into different requests. i.e. a tech support button that spits out a ticket to one category and a collab request button that spits it a ticket to a different category?

[brittle bay]

Français ? J'ai besoin d'aide

[crimson void]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[crimson void]

@brittle bay ^

[desert narwhal]

Hi guys. I need your help. Who knows if it is possible to change the avatar and nickname in the bot?

[crimson void]

You can't. But you can suggest at #💡│suggestions

[restive solar]

Is there a way to get the bot to re-process closed tickets that don't move to the closed category we setup? sometimes they get stuck as closed

[slender minnow]

Hi, what do you mean by re process?

like re use them?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@foggy wadi, Yes, all you have to do is assign an appropriate category to each panel and they will open there

[gilded verge]

The avatar and status currently cannot be changed. Only you can change the bot nickname on your server.
Right-click on him and select "Change Nickname"

[desert narwhal]

Tell me please. Where I can change this text, after creating a tiket

[crimson void]

Premium only

[gilded verge]

As far as I know, we cannot change this content. However, you can rename the created channel as Purple showed

[desert narwhal]

We already have a premium account. We cannot understand how to change the phrase "Ticket created"

[crimson void]

You can't .

[desert narwhal]

ok, ty

[iron night]

Gave +1 Rep to @crimson void

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[restive solar]

nah get them to go into the bin category we made without having to just delete thee stuck ones

I guess drag them down, but discord doesn't let you scroll down to get there haha

[slender minnow]

ah so to a category called as bin, correct?

[restive solar]

yeah so when we close tickets, they go to the bin, but sometimes they change the ticket name to closed but get stuck in the original category

[slender minnow]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[restive solar]

yes those are set

they work 90% of the time

[slender minnow]

How many closed tickets do you have in that channel?

[restive solar]

I'd say around 50 so far?

[slender minnow]

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[slender minnow]

refer above ^

[restive solar]

ah hah ok

[foggy wadi]

merci

[restive solar]

I assume if I leave the closed one empty they just close and delete?

[foggy wadi]

also sorry for all the questions today, but how to i get the ticket, when opened to also ping support staff

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[crimson void]

@foggy wadi ^

[foggy wadi]

saving my day, thanks purple!

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ~

[crisp onyx]

bonjour j'ai un petit probleme je me suis qualifié a la final qui a lieu a 20h sur une cup fortnite mais il y a marqué que je ne peux pas m'y inscrire
alors que il y avait 4 chances de ce qualifié 25 equipe a chaque fois ce qui fais 100 equipes nous ne pouvons pas nous inscrire alors que nous nous sommes qualifé merci

[robust sandal]

Purple

hello I have a small problem I qualified for the final which takes place at 8pm on a fortnite cup but there is marked that I can not register there
while there were 4 chances of this qualified 25 team each time what makes 100 teams we can not register while we qualified thank you

French (fr) → English (en)

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons support pour le bot @pseudo glen et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

**Si il n'y a pas quelque chose d'autre dont nous pouvons vous aider, fermerez le ticket s'il vous plaît **

[crystal shell]

Hi guys, I dont want tickettool to create serverwide events
how can I configure it to just notify my moderation team when a ticket is opened rather than spamming the entire server?

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@crystal shell check this out :)

[jade topaz]

Is there anyway i could become support here? I know lodes about the bot! :D

oh well, ig ill help here.

[slender minnow]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[slender minnow]

@jade topaz refer above ^

[jade topaz]

ok! ty

[fallow ingot]

Applications for English I believe are still open. @jade topaz

[jade topaz]

Correct! I just applied.

[lethal bison]

hello

[jade topaz]

Hello! Do you need any help?

[lethal bison]

hi, yes please

[jade topaz]

Ok! How may we help?

[lethal bison]

i was trying to invite ticket tool to my discord server, and i already follow a youtube tutorial but i cannot see my discord server at the dashboard of the bot

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Uh

[jade topaz]

Couldve just re logged.

[jade topaz]

Just re log

[lethal bison]

OMG i wanna kill myself, i have 3 hours inviting and deleting the bot

thank you very much

thank you very much

[jade topaz]

what option should i activate to other members not see a opened ticket

[jade topaz]

hi!

So, you would wanna simply select the support roles by configuring your panel!

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[gilded verge]

Maybe can help you?

[slender minnow]

Hey there, please run the command $debug in a channel where ticket tool has view channel and read message history perm.

After that whichever command is marked with a red cross, please provide it through server settings ---> role permission

and then try sending the panel again

[jade topaz]

Are you sure that your bot's prefix is $

ok!

ah!

You have the premium bot selected.

[lunar lynx]

Where do I go to add a certain role as support staff on all tickets?

[jade topaz]

hi!

[lunar lynx]

hi

[slender minnow]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[lunar lynx]

ty

[slender minnow]

@lunar lynx ^

[lunar lynx]

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

Select the free version and it should all be fine!

[slender minnow]

np

uhh wrong mssg

sorry

[lunar lynx]

@slender minnow I added the role and made a new ticket to test it out, but it didnt work

[slender minnow]

are you the server owner?

[lunar lynx]

yup

[slender minnow]

add that role to your alt and try again

[lunar lynx]

i dont have an alt acc

[slender minnow]

uhh... you can make one

[dusty crypt]

whats the {command} thing to identify the support staff who claimed the ticket

Like say I want to ticket to be renamed to

Claimed-by-{claimer}-{count}

count = ticket number

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1653034472:R>
<t:{!time+43200}:R> ➞ <t:1652948072:R>
<t:{!time+43200}:R> ➞ <t:1652991272:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[jade topaz]

@dusty crypt Hope this helps :D

If not, drop me a ping!

[dusty crypt]

there's nothing for the name identifier of support staff who claimed

To better explain, heres a transcript

[jade topaz]

Im not sure thats a feautre then!

[dusty crypt]

it is

so originally i made a ticket, its name was "question-4672"

[west locust]

Try {author}

[dusty crypt]

then it got claimed by Intsu, a moderator

and then the ticket name became question-{moderatorclaimed}-{count}

[jade topaz]

That would prompt the user who opened the ticket

i think..

[dusty crypt]

^

yea

[west locust]

https://tenor.com/view/sure-john-cena-are-you-sure-gif-5783187

[dusty crypt]

I'll try

here they use {user} tho

[dusty crypt]

ah okay ty

i'll test this

[west locust]

@dusty crypt I think for what your looking to do you’ll also need to try this

That falls under “Claiming Options”

[dusty crypt]

it works yesss thank you sm @west locust

[iron night]

Gave +1 Rep to @west locust

[west locust]

No probs

[jade topaz]

I added admin perms to the bot

[boreal junco]

كل ما خش يظهر هيدح

هيك

<@&642118166243311646>

[shut bolt]

Check that you have picked the proper bot, you may have picked the premium bot while inviting the free or the way around

[jade topaz]

there are two different bots??

[shut bolt]

Yup

[jade topaz]

can u send me link in dm

[shut bolt]

The link of what exactly?

[jade topaz]

it’s ok

I got it

[shut bolt]

Alright great

[jade topaz]

But are the settings copied on the premium one ?

[shut bolt]

You need to resend the panels with the premium bot and grant permissions to the premium to be able to manage the opened tickets but there is no bigger issue to deal with

The settings will be the ones you have on your dashboard

[jade topaz]

I bought premium but it’s the normal bot

If I want to invite the premium one, it’s still the same one

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

You can invite and enable the premium bot since you've got a subscription

[shut bolt]

Not the same bot, a different one

[jade topaz]

I invited the bot

how can I make the premium one send my panel?

[analog plover]

Is there a guide we can refer to that talks about the premium features? Like how they work or what they do?

[jade topaz]

if I go the the dashboard that is linked in the bio of the premium one and resend the panel the normal bot resends it

@shut bolt

[shut bolt]

Did you pick already the premium bot as I showed to?

[jade topaz]

oh okay

wait a min

[shut bolt]

No hurries

[jade topaz]

Is there a way to remove someone from all the tickets at once without kicking them?
Or does removing their role perms already do that

thx @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

💚

[shut bolt]

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[shut bolt]

This can help you @analog plover :)

[shut bolt]

Do they have a support team role?

[jade topaz]

Nope, took the role off. I am just not sure if they are still able to see the tickets that they WERE in

[shut bolt]

Unless you have the claiming feature enabled they shouldn't see the tickets

[jade topaz]

Great thank you

Yeah claiming is not on

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[blissful adder]

Hello

@invalid

@iron night

[raw skiff]

can I prevent certain ranks from opening tickets? I still want them to see the channel but not open tickets. When they try to open, I want the bot to DM them to verify and not open the ticket

I guess I could make a fake channel with fake reaction but thats mad work

[shut bolt]

You can blacklist certain roles from using the bot at all, you can also blacklist roles from the create ticket button, you pick!

[raw skiff]

create ticket button please

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Go into your panel's settings

Open the Button Options menu

And click on Settings under the Create Ticket box

Then pick the roles you want to edit under the Disabled Roles

Save changes, and you are good to go, once they try to open a ticket they'll see an error like:

You don't have permission to use this

[warm jacinth]

Keeps saying it failed when I try to close

[shut bolt]

The bot is right now going through a restart, we are sorry for any issue this may cause

[warm jacinth]

It’s ok

Thought it was on my end

[shut bolt]

Sorry for that, thanks for your patience

[iron night]

Gave +1 Rep to @warm jacinth

[warm jacinth]

It’s ok

[empty nexus]

Hello, how to close ticket?

[shut bolt]

You can use the $close command or the button, note that the main bot is going through a full restart right now

[empty nexus]

Oh Okay, I tried and got this. I'll try again later? How Long to restart is complete?

[shut bolt]

You can check the ETA on #📣│bot-news

[empty nexus]

Thank you

[shut bolt]

[crimson void]

@silent walrus

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[crimson void]

Check this out you can ping role too^

[silent walrus]

Thank you!

lol

[crimson void]

Anytime ~

[silent walrus]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[silent walrus]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[silent walrus]

@crimson void how about the footer thing

i met some bugs?

it's that when i wanna change the footer

it doesn't show

even afer i save it

[crimson void]

No need to ping me, also for the footer it didn't save because it's a premium function^.

[silent walrus]

sorry for disturbing you

Ah i see

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[crimson void]

It's okay.

[silent walrus]

how abt the command that u just type

that $help ping

is there any other then help ping

like help people

[crimson void]

Help for what?

[silent walrus]

let me have a look again

[crimson void]

Take your time.

[silent walrus]

ah

i think my problem solved.

seems like a premium thing

thanks

[raw skiff]

how can i log who claims tickets?

im trying to track staff activity

[crimson void]

As my knowledge you can't, but you can log the rename tickets, so you can see when someone claim a ticket you gonna see who.. even you can use Ctrl+F and type specific name and see how many tickets they had ..

[raw skiff]

and then just disable logging?

wait

but then logs will still show if they open it etc ?

oh nvm

[raw skiff]

yeah ticket rename log isnt working

yeah ticket rename logs are not working. bot has perms etc.

whole reason i paid for premium was cause i thought thered be claim logs

[weak breach]

Anyone know why this happening? I have access to a few server normally (one being my own server) and I cant see any of them?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[weak breach]

Thanks heaps! 🙂

[crimson void]

^^

[stray delta]

ok i have a question, when you set up the bot can you make it so all tickets that are created end up in a category instead of at the top of the server channels?

[crimson void]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[crimson void]

^^ @stray delta

[regal kernel]

How do you make the ticket tool show a message like an emoji than the thing i wanna say

[fallow ingot]

What?

can you explain that better please

[regal kernel]

nvm i made a ticket ill just wait for a response i think itll be easier for me to explain there

[fallow ingot]

oh yeah, I’ll be there in a min.

[humble sequoia]

━━ moved to ticket ━━

[stray delta]

Thank you @crimson void

[iron night]

Gave +1 Rep to @crimson void

[regal kernel]

Thank you @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem

[crimson void]

Anytime ~

[oblique cedar]

Hellooo
I need your help
I would like to add a person without a role as a ticket moderator

[jade topaz]

Alright

I'm in

Dm me the invite link

[iron shell]

why ticket tools bot is offline ?

[jade topaz]

They are updating it

[obtuse niche]

Why bot is offline?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[gilded verge]

#📣│bot-news

[tidal rapids]

Hi there! Is there a way to mention a role so that moderators get a ping on new tickets opening?

[gilded verge]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[tidal rapids]

Thank you!

[gilded verge]

Hey @tidal rapids, check

[tidal rapids]

thank you @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[snow void]

Is the not down it not working?

[gilded verge]

@snow void,
@slow ravine,

Maybe this info can help you 😐

[slow ravine]

is the bot offline?

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[gilded verge]

or check

[versed rampart]

Hello bot is down.

[jade topaz]

Same here

[noble timber]

My server too

[trim umbra]

Too

[elder jackal]

https://tenor.com/view/why-whyyy-neden-ağlamak-üzgün-gif-19603232

my bot crashed as I was working on it now it wont respond

[dull escarp]

Staff is being resolved

[forest goblet]

⚠️ Ticket Tool outage
➡️ It appears that Ticket Tool is offline in some servers at this time. The development team has been notified. Please be patient in the meantime. Thank you for understanding.

[jade topaz]

Getting “this interaction failed” when trying to open ticket

[gilded verge]

Can you show screenshot?

[elder jackal]

please read above

[gilded verge]

If mobile, update your Discord app

[jade topaz]

let me try

[forest goblet]

⚠️ Ticket Tool outage
➡️ It appears that Ticket Tool is offline in some servers at this time. The development team has been notified. Please be patient in the meantime. Thank you for understanding.

[neat wyvern]

when the premium trial is over

does the bot leave the server?

and is there a lifetime plan ?

[forest goblet]

No, however the premium bot won't work anymore. You'd have to disable the premium bot and re-invite the free bot.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[forest goblet]

Not currently.

[neat wyvern]

oh

wait there are redeem codes for it?

[jade topaz]

Seems like my ticket tool is fine for other server, but no longer in that server

[forest goblet]

Yes, in some cases we give out redeem codes which can be redeemed as follows:

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[winged basalt]

Hiya, our ticket tool has been removed from our server - is this a part of the downtime and will I need to re-invite? thanks

[jade topaz]

Same

[forest goblet]

That shouldn't happen. Can you please check if someone has removed the bot, and try to ping it so you can see whether it's in your server?

[winged basalt]

I can ping it, but it says "Add to server"

[visual fern]

Usually happend when a security bot is bad configured, it kicks ticket tool, might be that?

[winged basalt]

We've used it for like 7-8 months without problem, and we haven't changed anything

[forest goblet]

That doesn't indicate whether the bot is in your server.

[jade topaz]

In the exact same boat

[forest goblet]

Can you check the mutual servers please to see in which servers it is?

[jade topaz]

It is in my server

[forest goblet]

Since it has roles, that means it's in the server. There is currently an outage though.

[verbal whale]

The bot should be fully and back online working for everybody today correct ?

[mortal ermine]

You still have the BOT, it is just that the shard you are in there is an outage

[forest goblet]

That hasn't been confirmed yet, however the number of people who are reporting the bot being offline is decreasing

[visual fern]

Yes, The bot is offline in my server, it is already notified to dev team right? I came here to notify it

[forest goblet]

Yes, we have notified everyone we can notify about this

[visual fern]

Ok, thanks sir, have a good day, If I can help you in any way, let me know

[manic hemlock]

Is there a problem with the bot?

[jade topaz]

Can’t see, but on the dashboard, it is showing the option of other server that I have, and it is not showing up on my current server

[jade topaz]

you will do a @ here or oeveryonewhen its repair ?

[forest goblet]

You're welcome!

[forest goblet]

⚠️ Ticket Tool outage
➡️ It appears that Ticket Tool is offline in some servers at this time. The development team has been notified. Please be patient in the meantime. Thank you for understanding.

[raw salmon]

I have invited successfully the bot in my server.
I have logged out in the website and re-logged but it doesn't appear in my server

[forest goblet]

The dashboard might not show servers that the bot is offline in

[forest goblet]

No, we don't do that. Do you want us to notify you when the outage was resolved?

[jade topaz]

if its possible yes

[verbal whale]

When bot is fixed it should just start working normally on its own ? No need to remove and add again ?

[forest goblet]

The bot currently has an outage, sorry for the inconvenience. This might cause it not to show on the dashboard

[forest goblet]

Yes.

[winged basalt]

It's going to be a stressful day for support I guess 😄 thanks for all your help 2x2

[raw salmon]

thank you

[oak shuttle]

It is haha. Luckily we have Lukas trying to fix it :))

[snow void]

...

[forest goblet]

@vagrant charm Wrong channel for random remarks like these.

[meager yacht]

Hey 2x2master do you know when the bot will be fixed?

[oak shuttle]

We currently have no ETA.

[forest goblet]

@jade topaz Hi, the issue has been fixed according to the development team.

@meager yacht ^

[jade topaz]

ticket tool is down

rip

[forest goblet]

Sorry, there seems to have been a misunderstanding regarding that

[rancid sandal]

Guys also in my server now working, and bot is offline.

Is there aprox time where it will be solved and thanks

[jade topaz]

wdym its down

idk y its up in this server

its defo down none of the ticket cmds are working i just added a diff ticket bot

[pale pilot]

There's a server issue, but it's being worked on as we speak

[meager yacht]

still not up for me?

[jade topaz]

mk

the 1 team lead working on it rip

[meager yacht]

is it fixed or not yet?

[pale pilot]

He's not the one working on it lol

[forest goblet]

Sorry for that, there has been a misunderstanding. The developer is looking into it currently

[jade topaz]

oh so there is no one working on it ripppp

[pale pilot]

Just now started working on it, won't be just one minute

[jade topaz]

bro who is this dev that can fix it in a min

[pale pilot]

There is, but it's not the one who's showing as online right now

[pale pilot]

Only god can tell

[jade topaz]

how is it online in this server

but not in the others

[rancid sandal]

I have 2 servers

[pale pilot]

Because bots have shards and only some shards are affected

[rancid sandal]

1 is working and the other no

[floral vigil]

not working for me

[pale pilot]

Being worked on right now

[jade topaz]

preimum is up rn btw

[pale pilot]

Premium has had no issues

[jade topaz]

is this a primum only feature

[floral vigil]

any approx time?

[pale pilot]

Multipanel. Yes

[jade topaz]

if i wanted to use 1 panel can i change the name

from make ticket to something different

[pale pilot]

The dev is setting up a new server to move the bot, so this might take a while. I don't know how long that takes

[floral vigil]

thanks for the quick reply!

[iron night]

Gave +1 Rep to @pale pilot

[pale heron]

bot disable?

[floral vigil]

under process of fixing

[jade topaz]

coding is so hard to i swear

i made a ticket bot once took me a whole week to set it up fully

[floral vigil]

yeah its kinda tough

[jade topaz]

i think the bot is back up

its online rn but who knows

finally working ty

idk who fixed it tho

how do u change the name of that icon @pale pilot

[river canopy]

excuse me, i forgot how to add music bot to my server in discord.

[pale pilot]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[pale pilot]

There we go

[jade topaz]

ty

[river canopy]

ok. i should get premium bot that i see.

[jade topaz]

is there any chance they will make it a non premium perk

[versed rampart]

the bot is online 🥳

[fallow ingot]

Maybe

Slim tho

[sage jay]

Can we not save attachments with transcript?

[crimson void]

@river canopy

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[crimson void]

^

[river canopy]

much appreciated!

[crimson void]

anytime ~

[snow void]

it back working now

[fallow ingot]

👍

[river canopy]

$6 / month is okay. I'll try the trial for 7 days, maybe.

[crimson void]

@river canopysorry i didn't get what do u mean in #📈│reviews

[weary owl]

Good Day please I add ticket tools to my server but I want to ask how to configure it on my server

[rancid sandal]

its down again?

[obtuse niche]

Bot offline again

[pale pilot]

does it appear offline for you right now?

[supple monolith]

yo guys anybody know how to shot this in my serv?

[rancid sandal]

yes man

[pale pilot]

yeah, seems like we're getting some reports again

[cyan bison]

yes it appears as offline in my server too

and here its online

[pale pilot]

it looks like it's servers issues, but it doesn't affect all shards

[jade topaz]

yeah

[river canopy]

"Pong! Latency is 135ms. API Latency is 18ms [-] " , is this good times?

[jade topaz]

same, tag is not working either

[pale pilot]

this is excellent

[humble sequoia]

Pong! Latency is 224ms. API Latency is 78ms [-]

[jade topaz]

the bot is down

in my server

[river canopy]

so your ticket tool server has more latency time due to?

[static gust]

sames

[sage vector]

Did we crash the bot 😂

@severe path @radiant moss Did "The Caribbeans" crash your bot?

[crimson dirge]

My ticket tool saying "This interaction failed" when trying to create a ticket. Is this the bot not working or is it something on my end?

[pale pilot]

it varies

[jade topaz]

bot in my server seems offline

[river canopy]

ok i understand ping. lots of messaging?

[jade topaz]

why the bot is offline?

i see there are a lot of people who have the same issue, how can i fix this?

why the bot is offline ??

[pale pilot]

you can't

our dev is on it though 🙂

[jade topaz]

Ok sir

ohh okay

[river canopy]

Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting. what's discord api?

[pale pilot]

basically a gateway to discord for our bot. It's how fast discord answers ticket tool

[river canopy]

ive got 15 minutes and then be a chauffeur for my daughter. @pale pilot Ah! i think i understand you, .

[rancid sandal]

bot is creating null channels to me

wtf is happening?

[jade topaz]

yeah

[rancid sandal]

@pale pilot

[jade topaz]

users can't create tickets

[rancid sandal]

i gonna kick the bot

its hacked?

[jade topaz]

Just kicked it until we get more info

[pale pilot]

bruh

[jade topaz]

Can't risk anything happening

[narrow bramble]

I cant save/close ticket

[pale pilot]

The bot is now fully back online and should be working in all servers

[narrow bramble]

I cant save or close tickets

[pale pilot]

If you still have issues, open a ticket

[narrow bramble]

I have 🙂

[jade topaz]

the irony

[pale pilot]

I don't see no irony

[jade topaz]

it's a joke it's not that deep

because we had issues with the ticketbot

[pale pilot]

yeah but we don't 😂

[jade topaz]

same

[rancid sandal]

man im pressing close ticket, and its creating channel named null @pale pilot

[pale pilot]

Open a ticket please #🎫│make-a-ticket

[narrow bramble]

same, cant save it either

[river canopy]

@pale pilot gateway as in highway with crimpled messaged paper. so, what is guild owner in $debug? whops, answer with @ please. i gtg

[rotund bloom]

اتمنى تحلو مشكله البوت فاسرع وقت وشكرا🤍

[crimson void]

بإذن الله المطوّر الأساسي شغّال عليها. و بيكون جاهز في أقرب وقت و بأفضل سيرفر ^

[radiant moss]

What?

[rotund bloom]

Advice from me let him untill they fix it u cant find another good bot
I have a 4000 member server and + 10000 ticket and iam still waiting

[orchid snow]

the bot kinda offline on my server what can i do?

[rotund bloom]

Just wait

[orchid snow]

oh alr

but why is it

[rotund bloom]

He said that its a problem and they working on it

[pale pilot]

Issue has been identified and a fix is underway

[hoary musk]

Bot is offline

[orchid snow]

oh rly

[hoary musk]

Rly? @orchid snow

[jade topaz]

yes

[orchid snow]

i used sarcasm lmao

[rotund bloom]

البوت رجع اونلاين بس لسه فيه مشاكل@crimson void

[fallow ingot]

#546557408902905896

Rule 4

[orchid snow]

same

[fallow ingot]

It's due to the bot being offline

[orchid snow]

the bots online for me but still saying this interaction failed

[jade topaz]

be patient.

[rotund bloom]

المشكله اتحلت مشكورين🤍

[orchid snow]

ok no nevermind

[hoary musk]

How to setup ticket in ticket channel

البوت رجع اونلاين بس لسه فيه مشاكل@Purple बॉट वापस ऑनलाइन हो गया है लेकिन इसमें अभी भी @ पर्पल की समस्या है

[rotund bloom]

The problem has been fixed guys

[crimson void]

توني اشوف رسالتك كنت آكل, العفو و استمتع

[rotund bloom]

بالهنا🤍

[hybrid finch]

link for the bot come my server

please give me the link fod bot come my server
@crimson void

[fallow ingot]

#546557408902905896

Rule 4

[hybrid finch]

my?

[severe path]

[humble sequoia]

https://tickettool.xyz/manage-servers

[crimson void]

من هنا تقدر

[hybrid finch]

you are cool

[crimson void]

و يب يقصدك

ممنوع تنمشن سبورت

[hybrid finch]

shir ino

[wary heath]

السلام عليكم

ايش وضع السيرفر الرئيسي؟

رجع أونلاين؟

[crimson void]

مفروض يشتغل طبيعي حالياً البوت .

[wary heath]

شكرا لك بربل

الآن اعمل تجربة

[crimson void]

عفواً بيتير

[robust sandal]

JG101

What is the status of the main server?

Arabic (ar) → English (en)

[robust sandal]

JG101

Go back online?

Arabic (ar) → English (en)

[robust sandal]

JG101

It should work normally now, the bot.

Arabic (ar) → English (en)

[loud turtle]

I had to know what it meant

[wary heath]

It's ok fren, no problem

[wary heath]

لاحظت لما دخلت، فيه كان رابط دعوة ل سيرفر دعم، فيه سيرفر ثاني او هذا الوحيد؟

[robust sandal]

JG101

Did you notice when I entered, there was an invitation link for a support server, a second server or the only one?

Arabic (ar) → English (en)

[crimson void]

هذا الوحيد
https://discord.gg/tickettool

[loud turtle]

Well let's not talk here

[wary heath]

مشكور يا غالي

[crimson void]

العفو

[wary heath]

Where then? 😂

[loud turtle]

#💬│general-chat or #💬│gen-chat-multilingual if you want to keep chatting arabic

[wary heath]

I'm new here fren, just noticed it

I saw Arabic chatting above

[crimson void]

it's support 🙂 and he asked for support .

[pine adder]

so

this is a wierd questoin but

how to make it so i have my own bot when i click on a button or reaction it made it redirects it to ticket fresh made for the person who clicked

[slender minnow]

i dont think it is possible to do that

[pine adder]

idk wait for a mod ig

[fallow ingot]

@pine adder Do you mean your own bot with our features?

[pine adder]

ye
i dont mean stealing code like a redirect

[slender minnow]

i think they meant using their bot to run ticket tool bot

[crimson void]

it's not an option currently .

[slender minnow]

ik about that :)

[crimson void]

sry just realized i replied to you, didn't mean that.

[red nexus]

I need to make another ticket system thing but I forgot how

[gilded verge]

Can you explain what you mean?
setup here:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[wicked wyvern]

Any admins in here I can talk to??

[gilded verge]

It depends on what you need

[slender minnow]

ah i see, no problem about that :)

[jade topaz]

You mean another panel?

[red nexus]

I made it but thx I needed the website for the panel

[iron night]

Gave +1 Rep to @sleek bolt

[wicked wyvern]

@gilded verge I’m sorry, but is there any other way I can get help without that ticket

[gilded verge]

uhm... You have not written for what help you are asking for, so I have no way to help 😐

[wicked wyvern]

Oh sorry I’m having a problem getting into pixel gun 3d. When I try to load in I’m getting a black screen with just my jd at the top right

Tried uninstalling and installing multiple times

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

I don't know if you know but you are on the wrong server

[fallow ingot]

no, and sorry for late reply didn’t receive ping :/

[patent cave]

Can you record on sky glass in record settings it says to download apps is this ok? And will allow recording live tv thanks

[kind hawk]

You're in the wrong server for this request

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[desert narwhal]

Guys, I need your help. After pressing the guest on the blue button, our bot sends the correct message. But if he tries to press the second time, then information about the timaut is added to our message. How to remove it?

how i can remove this text?

[jade topaz]

You cant.

Its automated. Its basically when you close/open/rename the ticket too many times

[desert narwhal]

ok, ty

[jade topaz]

no worries! :D

[wicked wyvern]

@jade topaz Ive tried to talk to the people in here but they all keep saying to go to a different server

[jade topaz]

Dont listen to them! How can i help you?

Wait

[jade topaz]

Thats not our bot.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Sorry but we only help with Ticket Tool related stuff!

[wicked wyvern]

Can u at least help me with the ticket?

No server showing up for me

[jade topaz]

hmm, that is strange. Try refreshing your page!

[desert narwhal]

Can I change this text or delete?

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[crimson void]

Check this out ^

[desert narwhal]

I meant from the admin panel

[crimson void]

What do you mean ?

[jade topaz]

No.

You cannot as they are a discord requirement!

[jade topaz]

most likely meant dashboard.

[gilded verge]

As Purple and Bartosz mentioned, neither from the dashboard nor using any command, no one has the ability to change or delete the text from ephemeral message.

[jade topaz]

^^ :D

[median knot]

interaction failed messages on premium ticket bot - just now - anyone getting this?

[jade topaz]

hi! so

You may want to update your discord app!

[median knot]

whaddya mean?

like is there a new version as of today

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[median knot]

because I was in the middle of testing some style stuff - everything was fine - and then the buttons stopped interacting

[jade topaz]

I understand! Please ensure you have the latest version of discord.

[atomic sedge]

Hello

[jade topaz]

As the bots seem to be online!

[crimson void]

If you use discord pc client, could you please try resend the panel and open a ticket .

[atomic sedge]

Where is the sport?

[jade topaz]

hey! How may we help?

[jade topaz]

Sorry?

[atomic sedge]

Why is the bot not working?

[jade topaz]

Hmm

[atomic sedge]

When I want to open a ticket

Does not open

[jade topaz]

Which version are you using?

Free or Premium?

[atomic sedge]

Discord latest update

I even updated my discord now

[jade topaz]

But i mean the bot

I mean the bot. Which one are you using?

[atomic sedge]

I don't mean the robot

[jade topaz]

Premium or free? It will help us find the issue!

[atomic sedge]

When I want to open a ticket it does not open

[jade topaz]

Which bot are you using? Free or premium?

[atomic sedge]

I do not know

This is Robert on the server

[jade topaz]

Ok! I will attempt to forward this on!

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot no longer has access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[atomic sedge]

؟

[west locust]

are you getting any message coming up when you try to open it?

[jade topaz]

Im guessing they are getting Interaction failed

[atomic sedge]

Yes

[jade topaz]

May we get the message?

[west locust]

could you screenshot/verify what message you are getting?

[atomic sedge]

Okay

[median knot]

ok could have been a discord api lag - all our tickets closed at once

[jade topaz]

That is strange.

[atomic sedge]

@west locust

[jade topaz]

Oh!

[atomic sedge]

That's all I get

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[west locust]

Are you the server admin? IE did you set up the discord bot?

[atomic sedge]

No

I'm a member

[median knot]

what are these? they feel like command trigger autoresponders

[jade topaz]

They hit the global limit

[jade topaz]

They are! Pinned in #🤖│bot-spam

[west locust]

Ok you will need to ask your server owner to increase the limit.

[crimson void]

not this .

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[crimson void]

check this out ^

[median knot]

how are you invoking them? copypasta or are you command invoking?

[jade topaz]

Im just typing them out

Ik some by heart

Like $tts lol

[median knot]

lol

aight cool - nice trick - we use autoresponder command in dyno for this, but I like this idea too

[median knot]

r bot command programmable through ticket tool premium, or are you using another bot for that?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

We are using Ticket tool for commands.

[median knot]

is that available to me if i have premium?

on my servers?

[crimson void]

That's a ticket tool Tags you can find it in your dashboard .

[median knot]

yep i just saw it!

killer

[atomic sedge]

Thank you sir it worked

[iron night]

Gave +1 Rep to @west locust

[jade topaz]

have a good day and thanks for using ticket tool!

:D

[atomic sedge]

Thnx, have a great day

[jade topaz]

You too!

[median knot]

how are you embedding dynamic graphics in the tags? are those .gifs? or video file formats

and what channel can i submit a dev request - would be great to have more granularity in who can use a tag. for now all is see is Admin only or everyone. we use cold account for admin, so our interactive ones have lower roles...

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

May 20, 2022, 6:46 PM

[shut bolt]

That's regarding the embedding of gifs

[median knot]

so gifs

[shut bolt]

And the customization of allowing more roles to use tags is planned

[median knot]

is there somewhere that you set the prefix for tags? or is it always "$"

[jade topaz]

Tags prefix will be the same as the bot prefix. Which you can change!

[jade topaz]

For more information on how to change the prefix, refer to the embedded message below!

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[median knot]

so - feels like tags would need fewer perms than tickets - will they run on skinnier perms and if so and im assigning ticket bot specific channel perms - do you know off hand what those perms are? in channel assignment is the only way i can think to limit where tags are deployable given the current controls...

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[median knot]

https://images-ext-2.discordapp.net/external/ Another question - the gif in your embed points to this link - how are you hosting the direct link to your gif here? is there a wiki for this?

[shut bolt]

That's the discord render link

The actual link isn't that

The link is what's at the end of the external linking

https://i.imgur.com/6nY4FGa.gif

[slow ravine]

اذا عندك اسهال تتبند؟

[jade topaz]

how do u make it so when u open a ticket it says ticket-then the persons name so like if i open a ticket it would say ticket-磁盤在上面

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Edit the ticket default name and use the {ticket.user.name} variable

[jade topaz]

When pablo is online its almost impossible to help

[jade topaz]

tysm

😭

[shut bolt]

Sure

[shut bolt]

[jade topaz]

like this @shut bolt

[crimson void]

Make it ticket-{ticket.user.name}

[jade topaz]

ty

[crimson void]

Anytime.

[jade topaz]

thanks @crimson void@shut bolt

[iron night]

Gave +1 Rep to @crimson void

[jade topaz]

bru L bot

[crimson void]

^

[coral terrace]

Hi how i do sam that

@crimson void

[high oyster]

What would you like to know exactly?

[coral terrace]

How i do more than 1 button

[crimson void]

ايش قصدك؟

[coral terrace]

كيف اسوي اكثر من زر

[crimson void]

لازم يكون عندك بريميوم

[coral terrace]

تمام

[jade topaz]

Please dont ping for support :)

[coral terrace]

كيف اسوي اكثر من زر

Okay

[crimson void]

@coral terrace البوت طافي ما اقدر ارسل الآمر هذا هو^

[neat tree]

why?!