🆘│community-support

[shut bolt]

Enable the direct transcript feature as shown above

[hybrid nova]

thank you

[shut bolt]

Sure

[solar lake]

Can a support team member help me with what the minimum age is to join the team

[cunning skiff]

Hey guys, I'm trying to invite the bot to a server but it keeps bouncing out

it wont let me give it any roles, immediately bounces back out and I can't see it on the dashboard under my servers after adding it either

I have admin access to the server

anyone have any ideas?

[solar lake]

You need to close discord and or relog is what helped me with that problem

@cunning skiff

[cunning skiff]

like close my browser windows of discord?

[solar lake]

That’s what I did, just fully restart all discord windows

[cunning skiff]

ok weird that would interfere but I'll try anything at this point haha

dang still happening ugh

[solar lake]

Try to send the panel before putting roles on it

[cunning skiff]

I cant even get into the panel cause the bot keeps bouncing out of the server immediately after entering

[solar lake]

Oh

[cunning skiff]

and in dashboard the server doesnt show up even tho I'm admin in the server

[solar lake]

Does admin have enough power to add people

That may be the problem

[cunning skiff]

hmm i dont see an add ppl permission but it has all the manage memebers permissions

[jade topaz]

I can’t make a ticket in any server

I can’t even make one in here

[solar lake]

What does it say something about body

[jade topaz]

It says this interaction failed

[solar lake]

Oh idk then

[tribal cedar]

That error means the person needs to update their discord client

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

Yup

Just worked

@void knot

Thank u so much man

[void knot]

As I suspected in #💬│general-chat

[opal flame]

hello I have a question:
How to customise the ticket message? I want to include who has created the ticket because he is not in the channel (is it possible btw to include the user who created the ticket in the Review room?)
The message could be customised by "{@User} created the ticket, however "@User" is not being transformed into user name in-discord

Would someone help me please?

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Mar 14, 2022, 7:47 PM

[opal flame]

what?

[tribal cedar]

Sorry ignore that. Your just looking for a set of variables?

[opal flame]

yeah, like what should I put in between {} so that it would ping the discord user
{@"role name"} as variable worked

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1647330543:R>
<t:{!time+43200}:R> ➞ <t:1647244143:R>
<t:{!time+43200}:R> ➞ <t:1647287343:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[tribal cedar]

These can also be viewed in panel options at the bottom

[opal flame]

ooh great, thanks!

[tribal cedar]

Nps

[opal flame]

and is it possible to allow the {author} to see his ticket or its only visible to the moderation team?

[tribal cedar]

Yes. You would have to edit the opened user perms in panel configs -> settings -> permissions options to include read and send

[opal flame]

hmm though it appears to be set like this by default and the user doesnt seem to have visibility acceess

ah sorry

you are right

I didnt notice the user having access, everytihng is correct

ok thank you! @tribal cedar

[tribal cedar]

Anytime

[ocean folio]

How do I give someone else permission to view the ticket?

[tribal cedar]

You can use $add userID if it's just a single ticket

Use that command inside the ticket channel

[ocean folio]

I want him to always see when someone opens a ticket

[tribal cedar]

Then you would have to add a role into support role in general options inside panel configs

And give this user that role

[opal flame]

hi, is it possible to disallow a specific role from being able to create a ticket?

[shut bolt]

Hi! Yes, there are two ways of doing it, option 1 is to do it by blacklisting the role for the whole, i.e. the users with that role won't be able to use the bot at all, no commands, no buttons, nothing! Or option 2 is to disable that role for the button, let me know which option are you interested in and I'll be glad to guide you through it

[opal flame]

ok I found the second option in Button Options -> Create Ticket Settings. Thanks!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Glad to hear you could find it! If you have any doubt about it let me know

[slender minnow]

$add user_id

Use the command to add them in tickets.

[iron night]

Gave +1 Rep to @slender minnow

[tacit basalt]

Do you guys know how to ping a role in the ticket message instead of it showing as a text

[solar lake]

Hello please restate your problem in different wording

[drifting willow]

hi! i fixed the dashboard, added and panel and the $new command wouldn't work

@shut bolt

[shut bolt]

#546557408902905896 Rule 4

[drifting willow]

im sorry

[shut bolt]

Did you actually enable the command style module?

[drifting willow]

ah right, thank you!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure, try that and let me know if it works

[jade topaz]

I have a question about my server not showing up

[potent atlas]

How do you get the premium role?

Idk if its automatic or someone added the role to me. Thanks btw! 😂😂😂

[jade topaz]

The bot is not working.

[keen prism]

Yeah I can see others ticket even close it!

[jade topaz]

Its not ticket😂

I want edit bot avatar 😂

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[fallow ingot]

Planed for the future tho.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@graceful tangle

[tropic axle]

Hey all, I think I might already know the answer to this, but ticket tool has started putting tickets at the top of the server, rather than in the category allocated. Any ideas why?

@safe prairie

[atomic solstice]

This can be caused by a few things:

1st the category where the bot opens tickets in is full (has 50 channels already)
2nd the permissions were changed to the bot can no longer see or manage the category

[tropic axle]

Perfect, I thought it would be the category limit, just wasn't sure, thank you for the confirmation!

[iron night]

Gave +1 Rep to @atomic solstice

[atomic solstice]

what you can do is select multiple categories so once one fills the bot starts opening tickets in the second category

[tropic axle]

Ohh that's a good idea, will do that now!

[twin edge]

Hi

How do I change the words here and make it like this or do I have to use the paid version?

thus

[copper owl]

you need premium

[twin edge]

Ok

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[fallow ingot]

@mystic pivot ^^^

[potent atlas]

1st - Is this a Discord Limit or can be lifted if premium?

[atomic solstice]

It's a discord limit

each category can hold only 50 channels

Threads also count as channels

well those which aren't archived

[potent atlas]

I see. So this is the next option..

[atomic solstice]

yes

[potent atlas]

Thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice

[atomic solstice]

no problem

[twin edge]

Hi

How do I add a sticker from the server in the name of the ticket?

Thus

But in the name of the ticket

Support??

[solar lake]

I’m gonna guess premium feature

[twin edge]

No look

[jade topaz]

Hello who speak french ?

[twin edge]

?

[twin edge]

SUPPORT !!

I need help

@copper owl @atomic solstice @radiant moss @severe path can you help me? Please, sorry for the inconvenience

[prime bridge]

ᏢꜦ | ɌEĐΛ 🍀#0251 has been warned!
They were notified via dms.

[twin edge]

I'm so sorry

[copper owl]

#🎫│make-a-ticket is a way to contact us, and pinging is against rules

[twin edge]

Ok Thx

[fallow ingot]

Bonjour

quelque chose que je peux vous aider?

[jade topaz]

On est peu a parler fr

[jade topaz]

Nan c bon

[fallow ingot]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[fallow ingot]

@jade topaz jetez un coup d’œil à l’intégration ci-dessus ^^

[jade topaz]

Oui tkt

CT juste pour savoir si y'avais des français

[fallow ingot]

oh lol oui certaines personnes parlent français lol

[jade topaz]

Lol

[left turtle]

J'aurais besoin d'aide

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[fallow ingot]

@left turtle ^

[left turtle]

J'arrives pas à mettre en place le système de ticket sur mon serv

[true hull]

Hello, After 30 hours, I got a message that KYC failed, it does not allow me to retry, what to do?

[left turtle]

?

[rose garnet]

How to make response like that

[left turtle]

Qlqn peut m'aider

[rose garnet]

??

[left turtle]

J'arrives pas à mettre en place le système de ticket sur mon serv

[rose garnet]

??

[plain surge]

Vous pouvez suivre les étapes suivantes pour configurer le bot

[humble sequoia]

Comment configurer Ticket Tool

Vous pouvez consulter notre documentation ici.
Vous pouvez également vérifier #573205317870157855 pour les étapes générales.

Notre documentation contient toutes les informations dont vous avez besoin sur le bot pour pouvoir l'installer et le configurer comme vous le souhaitez.

[plain surge]

This is a tag, you can set one up like shown below

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[left turtle]

Pour mettre le message avec le rôle réaction

[plain surge]

Oui

[plain surge]

C'est une guide pour ça

[left turtle]

J'ai rien compris c'est en anglais

[humble sequoia]

━━ moved to ticket ━━

[chrome thistle]

Hey how do i give a role access to all tickets?

Basically moderator role

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hello, i need help!!! Someone hacked my metamask and taking all my rewards for the nodes.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@mint idol

[sharp fractal]

?

[fallow ingot]

Run $debug in your server and send me the link it asks you to send support team.

Resolved in DM's with @sharp fractal since they were muted.

[sharp fractal]

hello

can you give me ticket tool

?

[sharp fractal]

@fallow ingot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[graceful tangle]

i cant find my server in the dashboard

[zinc egret]

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[proper wyvern]

How i use tags?

[jade topaz]

None of my members can open a ticket, i put the @ whitelisted role everyone has & ven @ everyone on Open Ticket in the panel I’m using but it won’t work.
Is there something I’m missing?

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[minor bear]

Someone has this problem ? Some Closed ticket stay with opened tickets

[obsidian jasper]

did you delete the ticket?

[jade topaz]

is it possible to change the bot image profile if i subscribe to premium please ?

[tribal cedar]

It is not possible rn but I heard something about in the future this might be available

[tribal cedar]

What are you trying to accomplish?

Do you want closed tickets to go to a different category?

[jade topaz]

thanks !

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Nps

[minor bear]

I have two separate categories, when the ticket is closed it goes to another category, but I don't know why it stopped going

[tribal cedar]

Check the closed category in category options.

Panel configs -> settings -> category options

[hallow marlin]

Hello, I'm looking for a function that allows tickets to close automatically after a certain period of time. does this function exist?

[fallow ingot]

It doesn't exist, however is planed :)

[hallow marlin]

all right, thanks for your help

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

sure, anytime.

[fallow ingot]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fallow ingot]

@brazen scaffold ^^

This is everything ticket tool needs

[brazen scaffold]

thank you friend

[fallow ingot]

Anytime

[brazen scaffold]

thanks @fallow ingot

you just helped me out a lot

[fallow ingot]

No worries

[forest harness]

hey @shut bolt the server id is "889192661909663795"

[shut bolt]

Thanks!

[iron night]

Gave +1 Rep to @forest harness

[shut bolt]

It seems that a couple clusters are having trouble rn

It has been notified to our Management team and we are awaiting for a response

[forest harness]

okay no worries haha, hopefully it's fixed soon xx

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@stone niche give this a try

[tribal cedar]

Panel configs -> settings -> permission options -> edit user open perms

Set the users to be able to attach files and embed links

@median crane

[cyan perch]

May I ask why ticket tool might not show up in the manage servers section of the website?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[cyan perch]

Thank you!

[shut bolt]

Sure

[fervent gust]

How can i do more than 1 reaction for the tickets like one for support and one for the store etc.

[tribal cedar]

This way requires premium

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[fading saffron]

كيف ادخل الدعم العربي

[twilit hinge]

hi

[fallow ingot]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fallow ingot]

@fading saffron ^

[jade topaz]

can you purchase ticket tool premium with bitcoin?

[shut bolt]

Yup, you can pay starting 3 months+

[celest peak]

any german guy here to help me set up the ticket tool?

[shut bolt]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[native pumice]

is there russian option?

$ruticket

$rusticket?

[shut bolt]

Nope

[native pumice]

aww

i wanted to use my russian lessons

[shut bolt]

We currently don't got a russian support team, we don't often have russian users

[native pumice]

ok

is there a place to see what languages are available

[shut bolt]

Yup, the buttons in #🎫│make-a-ticket

Or the flags in #918271177988907079 too, even though not all flags are a team

[mighty turtle]

Hello, I want to know why I added a role to support team but the memeber of that role can not see the tickets?

Can someone help me ?

[native pumice]

umm did you make usre you submitted it?

and didn't just close it?

[mighty turtle]

I submitted it

I am sure

[native pumice]

ok then umm try again

if not then sorr i tried

[mighty turtle]

I try for twice

[native pumice]

ok sorry i tried

[oblique path]

انا

[tribal cedar]

They will be able to see new tickets only not previous tickets opened before the change

To test open a new ticket and see if they can see it

[mighty turtle]

OK

Thank you!

[tribal cedar]

Anytime

[fading sandal]

I’m trying to make a transcript for the bot. I’m trying to get the bot to send a transcript in the transcripts.

[fallow ingot]

What do you mean?

Like how to send a transcript in a channel?

[fading sandal]

Yes.

[fallow ingot]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[fallow ingot]

@fading sandal

[fading sandal]

Ok.

[celest peak]

is it possible to remove a role from the one who opened the ticket after closing the ticket automatically?

[fallow ingot]

No, that's not possible with Ticket Tool.

[celest peak]

ok thx

[fallow ingot]

anytime

[hallow marlin]

Wobei brauchst du denn genau Hilfe? 🙂

[celest peak]

hat sich schon so gut wie erledigt 🙂 Wir wollten gerne vor dem erstellen eines Tickets ein kleines FAQ einbauen um unnötige tickets zu vermeiden

ist wohl aber leider nicht möglich

[hallow marlin]

Ist so mit Ticket Tool leider nicht möglich

[jade topaz]

how do i fix this?

[fallow ingot]

one moment

Says you have premium.

[jade topaz]

so do i have to add the premium ticket tool?

[fallow ingot]

Has someone changed the premium bot to main bot in server Configs?

[jade topaz]

i can try looking into that

anyway to fix this?

[fallow ingot]

Yup. Run $debug then send me the link.

[jade topaz]

alr 1 sec

fixed it ty

[fallow ingot]

Or you can check for yourself that Ticket Tool has the correct permissions etc.

[fallow ingot]

Awesome, was the premium bot selected?

[jade topaz]

yeah !

[fallow ingot]

Oh, what was the problem then?

[jade topaz]

yup

[jade topaz]

[junior mango]

does anyone know how to make it so that my support team who gets added to an opened ticket get notified when the user messages WITHOUT having to ping the role each time?

hope that made sense haha

[radiant moss]

No real way without a ping, unless they want to turn server notifications on

[junior mango]

i see. maybe since im the admin i can see all messages even without pings

[rugged bay]

how do you make it so, once the ticket opens the moderators are pinged

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[regal goblet]

@rugged bay check this out ^^

[rugged bay]

i see, ty

[wheat torrent]

Is there a blacklist ?

If I don’t want someone to open the ticket ?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[regal goblet]

@wheat torrent ^^

[wheat torrent]

Thx @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[safe niche]

When will tiket tool be back up?

[copper owl]

I told you it isn't down in #💬│general-chat

if it's offline, send a Screenshot and the server ID

[safe niche]

ok

[copper owl]

and they leave.. lol

[pastel wave]

I don't understand it can happen like this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@pastel wave ^^

[wise igloo]

How do I add multiple customizable buttons to the ticket panel? Something like this

[plain surge]

-- Moved to ticket --

[frigid wind]

@iron night
Hello, I need change prefix of bot, possible ?

[jade topaz]

oh

possible

[frigid wind]

how ?

[jade topaz]

https://tickettool.xyz/dashboard/953967082616283156/server-configs

[wise canopy]

Is there a way of logging tickets into another channel?

[jade topaz]

https://tickettool.xyz/dashboard/953967082616283156/server-configs

[frigid wind]

Thx, i'm stupid >_<

[jade topaz]

no ur not

[frigid wind]

i see

[compact trellis]

Oh hi guys. Can I ask i see that bot count every ticket and if tickets reach 9999 then what will happen after when next ticket will be opened?

[jade topaz]

tbh i didnt even see this channel when i open

[jade topaz]

ticket wont open

[compact trellis]

So if there will be 9999 then next ticket will not be opened?

[jade topaz]

yes

[compact trellis]

How can I open next after?

[jade topaz]

first thing is

[jade topaz]

need to delete previous tickets

$delete

[compact trellis]

I deleted previous

[jade topaz]

then idk

maybe make a new panel

[compact trellis]

Every next ticket have bigger number

[jade topaz]

Yes

lemme say this

[compact trellis]

I deleted all but on next ticket i still see 5 or 6

[jade topaz]

like u open 2 tickets

[jade topaz]

yeah

its like that

[compact trellis]

Yes

[wise canopy]

How?

[wise canopy]

How do I get to this page?

[compact trellis]

Idk if there is allowed to post link but visit https://tickettool.xyz and go to panel configs, after click on panel settings and find “logging options”

Okay good there is allowed to post link so there this website is for ticket tool

[elder mountain]

hello, is the $debug command working?

i've tried many times but it didn't work

[copper owl]

yeah

[compact trellis]

Yes it work

[copper owl]

then check the permissions or the prefix

[compact trellis]

Make sure that ticket tool have allowed to send messages to this channel and also prefix

[elder mountain]

i've give ticket tool an administrator permission

[copper owl]

then check the prefix

run @pseudo glendebug

The mention is the same as the prefix

[compact trellis]

If prefix not works then some bots works with ping

[wise canopy]

Thanks, I found it

[iron night]

Gave +1 Rep to @compact trellis

[copper owl]

if you see someone helping, you don't have to help as well BTW

[compact trellis]

Okay

[copper owl]

show me how you ran the command

[compact trellis]

No problem :))

[elder mountain]

lol

[wise canopy]

Put this person on the support team xD

[copper owl]

not here

in your server

[elder mountain]

ok

[copper owl]

Screenshot how you ran it

[compact trellis]

I said just what i know 👌😆

[copper owl]

Show me that ticket tool has the necessary permissions please. @elder mountain

[copper owl]

Weird

send the ID of the server

[elder mountain]

951879513594290228

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[copper owl]

@elder mountain ^

[elder mountain]

oh, mb sorry

thank u

[hearty quest]

ok so

dumb question

how do i make the bot mention a channel

like #🆘│community-support

[elder mountain]

how many panels i can create in free plan

[valid wing]

Help

does not show server list

[torpid harness]

how can I customize the message in the embed and change the message outside of the embed?

[jade topaz]

wait

its in

dashboard

[gilded verge]

I do not know if you have already done it, but if necessary I will add information:

1. Go to your dashboard (https://tickettool.xyz/manage-servers and pick your server)
2. Choose Panel Configs on left
3. In the panel, click on 'Settings' on the right
4. Expand Ticket Options and click Edit Ticket Message
5. Edit Embed Description and Save

[copper owl]

I know you already corrected yourself, but for future reference, Message Text and Embed Description are both free

For the ticket message that is

[gilded verge]

yes i just tweaked because i had to look from the other server's perspective, thank you Nafez

[copper owl]

Anytime, good work on the support

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[valid wing]

Hello

Help

does not show server list

[shut bolt]

[hearty quest]

how do i make the bot mention a channel in the embed

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Use the channel mention

[shut bolt]

Did you already do what I refered you to?

[hearty quest]

luv u

[valid wing]

Yes

[valid wing]

Yes

[shut bolt]

Then read the note

[valid wing]

What note?

[shut bolt]

The note of the embed

[compact trellis]

Hey pablo or anyone I forgot to ask i need to create more panels when I want to have more buttons for open different ticket?

[copper owl]

youll need premium for that

[compact trellis]

Oof

But nevermind

[copper owl]

something like #🎫│make-a-ticket where it's more than one button, you'll need prem

[compact trellis]

One is enough already but thnx

[rain fiber]

hello I'm trying to allow my admins to be able to edit the channel name of tickets. is this possible?

[compact trellis]

But premium is same bot with more permissions or it have different settings?

[valid wing]

I'm sorry, I can't copy the text of the bot note through the translator, please help yourself

[copper owl]

not the same bot, premium offers more features

[copper owl]

$rename

if you want them to be able to manually edit the channel name, give them the Manage Channel permission.

Did you define your admins as a support team role?

[compact trellis]

Yes i know more but is this just different bot or idk how to explain...im dumb... i mean if premium is just like “component” for classic or its normal bot what replace normal version with premium?

[copper owl]

i still dont understand

[valid wing]

Answer please

[compact trellis]

I know im dumb at explaining so much times

[copper owl]

they're 2 different bots, on 2 different servers, premium bot is faster and more stable

[rain fiber]

yes but I might of have done that after posting the ticket. do I have to re-post the panel?
they have manage channel in that category too

[copper owl]

Nope, it should be fine

[copper owl]

What you said isnt a question, so im not sure what you're talking about

[compact trellis]

So if i have premium i dont need classic bot. Its same but with more features? Same settings on website too?

[copper owl]

okay let's go back to the start

if you have premium, you unlock all the premium features.

You can then either choose to use the free bot, or the premium one

[rain fiber]

ah I see, it's because I gave perms after the channel was made. thanks!

[compact trellis]

But premium have same settings in website? Same setup?

[copper owl]

what do you mean??

It's the same website and dashboard

the setup doesnt change because you have premium

[copper owl]

anytime

[compact trellis]

So when i want to setup premium then i see same dashboard like on normal? Yea?

[copper owl]

[compact trellis]

Okay now I think I got it. thanks again :))

[iron night]

Gave +1 Rep to @copper owl

[valid wing]

I don’t see a list of servers, it doesn’t show up in any way, please help, I tried to do everything in no way

[copper owl]

log out and back into the website

[gleaming dragon]

I need help setting up a ticket tool on iphone

[compact trellis]

I had that problem too today and yeah log out and log in helped. I thought its something with bot 😂

[copper owl]

same setup as on PC

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

Create a panel as show above and send it to a channel in your server

[valid wing]

Tried, doesn't help

[copper owl]

run $level and send a screenshot of what it says

run that command in the server you're trying to see

[gleaming dragon]

K thx

[iron night]

Gave +1 Rep to @copper owl

[valid wing]

Ok

He is silent

[compact trellis]

Did you allow in channel settings for ticket tool to send messages and view channel?

[valid wing]

Sorri

A friend set it up wrong

Channel

😅

[compact trellis]

So your friend set it on different channel?

[valid wing]

No

[compact trellis]

If you disabled messages for everyone in channel then you need to add ticket tool and turn on overrides to send messages and view channels /read messages history too (I always enable everything)

[valid wing]

He set it up so that bots do not see this channel, including the ticket tool

[compact trellis]

Okay

If ticket tool have not enabled it then enable it in all channels where you want to use it

[gleaming dragon]

It worked thanks

[rose garnet]

How vote redeem works

[gilded verge]

When you collect a minimum of 6 bot votes, on server you write the command $vote redeem and from Ticket Tool bot, in DM's you get the premium code, which you enter in theRedeem Premium window. You will find this button in the dashboard.

[rose garnet]

Ik but

What about time

Coz i have redeemed 13 votes and i have got 6 days and 12h almost

[gilded verge]

I don't understand, what you mean about time?

[gilded verge]

2 votes = 1 day

[rose garnet]

Oh

ty

[gilded verge]

You're welcome

[torpid harness]

how can I enable bot permissions in the ticket

because I have a system where the bot asks the user questions for clan recruiting but the bot doesn't have the permissions needed

[gilded verge]

can you show me this on your dashboard?

[tribal cedar]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

oh, thanks for the reminder

[tribal cedar]

Nps kinda forgot to send it earlier

[torpid harness]

what I meant was for bots like Carl to send messages in the ticket

[gilded verge]

So you don't mean the Ticket Tool bot's permissions for the ticket, but other bots for that ticket?
Example from me: I did so that the bots have their own separate role with all rights (even administrator) and each bot can write there.
*I am not always sure what is needed so I have an alternative.

[torpid harness]

how would I do that?

[gilded verge]

You mean how to create a new role and enable all its permissions and then assign that role to bots? 😳

[torpid harness]

no 🤣

am I just supposed to add that bots role to the dashboard?

[gilded verge]

Previously, I had the bots not being administrators, and to keep them in the ticket, I added the role of a bot to the Support Team Roles in the dashboard in the panel settings.
If I didn't understand you well, then I'm sorry.

[torpid harness]

ok this is what I needed

thank you!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

phew, I was already afraid that I would not be able to help😅

[torpid harness]

it worked perfectly!

[jade topaz]

Hi, can someone help me here please. My metamask account was hacked and hacker took all the money and also taking all my rewards from the nodes. I asked metamask and they said they cant do anything. they told me to make a new account. So is it possible to transfer nodes from 1 address to another.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fleet tinsel]

Hi i have a problem the bot dont let create a ticket a member but he is the only who dont let its appear invalid form body

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@fleet tinsel

[boreal comet]

Is there currently a way to transfer a ticket to another panel or specify a panel using the $ticket command?

[tribal cedar]

There isnt.

There is the $new command where you can setup command style tickets to open a ticket in a specific panel

But transferring one ticket to another panel isn't possible.

[boreal comet]

Alright. Looks like a suggestion to be made. in the meantime ill keep telling people to open a ticket in the correct panel and add the person they need.

[tribal cedar]

Sounds good mate. Take care

Btw.. I would love to see that transfer option available myself. Ppl always use the wrong panels on me too and it's a hassle to $rename etc

🤞

[wanton rune]

Hi, I just noticed that the closed tickets are no longer automatically moved to the closed section. How can I fix this?

[livid ginkgo]

Bey hey, so my ticket bot is bugging out. And not sending closed tickets to the closed ticket channel.

1. Ticket tool is bugging and not sending closed tickets to closed tickets.
2. Ticket tool is creating new tickets not to open tickets

[wanton rune]

Option 1

[fallow ingot]

Make sure that ticket tool can see the category. And make sure, that the category you want it to go to after been closed is still saved in the dashboard.

[wanton rune]

yep it is

[fallow ingot]

Run $debug and send me the link.

[wanton rune]

https://discordapp.com/channels/509192800865353738/662692902245498910/954152050978066443

[fallow ingot]

Hmm. Seems to have the correct permissions.

You’re sure that you’ve set a closed category?

And clicked save etc.

[wanton rune]

yep it used to work fine

[fallow ingot]

That’s odd.

[wanton rune]

I don't know if I should invite it again

like a reset thing

[fallow ingot]

You shouldn’t have to.

open a ticket in #🎫│make-a-ticket

I don’t know how to fix your issue. But the support team can.

[wanton rune]

thanks!!!!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime, sorry I couldn’t be more of assistance

[torpid harness]

how can I make closing a ticket unavailable to people other than mods, admins, founders, etc

[tribal cedar]

Command configs -> close settings -> support team only @torpid harness

[torpid harness]

thanks!

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Anytime

[tribal cedar]

Would there happen to be around 50 closed tickets in the closed tickets category?

[wanton rune]

Yep thanks they told me the same in the ticket 😊

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Nps

[jade topaz]

So I started the premium trial and invited the premium bot but we still cannot use the premium features

Someone able to help me please 🙂

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Enable it

[valid wing]

Hello

Help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[valid wing]

Again does not show the list of servers

[valid wing]

Again does not show the list of servers

HEEEEEELP

Please

Help

:(

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[pine fog]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[pine fog]

How i can create auto self role by a command inside ticket?

[pine fog]

@eager cargo

[eager cargo]

ping

[pine fog]

?

[eager cargo]

oh

so

tt doesn't give roles

you'd have to configure a custom cc with some other bot

[pine fog]

ok...
But how i can do that?
please tell me

[eager cargo]

I'm not sure

as its another bot. ^ it just depends on which one you use

[pine fog]

ok

[eager cargo]

i'd reccomend @iron night or possibly dyno as it's more user friendly

[pine fog]

ok

Hey after opening ticket it is not mention to my support role @shut bolt

[shut bolt]

Idk why you pinged me

But

Don't please

#546557408902905896 Rule 4

[pine fog]

oh sorry you have support role

then i do it

after opening ticket it is not mention to my support role @short stump

[prime bridge]

MTR023210#5143 has been warned!
They were notified via dms.

[shut bolt]

Don't ping support

Rule 4

Again

[pine fog]

sorry sir but i can't understand y u give me warn

????

If support team cant help us then who can help me ?

[shut bolt]

Support team can help, just follow the rules don't ping us, just make your question and wait to be helped, don't mention anyone at all

[pine fog]

okkk

[shut bolt]

Explain more please

[pine fog]

wait

can i upload screenshot?

[shut bolt]

Yes

[pine fog]

ok wait a sec

see this

bot is not mentioning to support role

[shut bolt]

The ticket message is not the same as the one you sent photo of

If you had used and saved the {} in the dashboard they would have been displayed

Save, re open a new ticket, send screenshot of that

[pine fog]

Ok wait

[elder orbit]

NEED HELP WITH THE BOT PLZ DM ME FOR THE LINK

[pine fog]

i can't you

[past basin]

is there a way you can choose under which channel the ticket channel opens? I can only see for a category

[craggy geyser]

You you can only select a category. And tickets will be created at the bottom of the category (same as if you created a new channel in a category)

[past basin]

oh dammit :l

[scarlet tiger]

Is there I can make the ticket name their discord username?

[copper owl]

with premium yes, otherwise, you'd have to use the $rename command or do it manually

[scarlet tiger]

@copper owl Where

I couldn't find it

[copper owl]

you dont have to ping. #546557408902905896

[copper owl]

Do you have premium?

if so, you can use {ticket.user.name} in the Opened Ticket channel name which can be found in the Ticket Options of your panel settings

[scarlet tiger]

@copper owl I do

let me try that thank you

[copper owl]

@scarlet tiger?

[scarlet tiger]

Oh sorry

[hexed lichen]

how can i ping a role if a tickets gets open

{@RoleID}

?

[copper owl]

you dont need the @ for Role ID

either {@Role Name} or {Role ID}

[hexed lichen]

thanks sir

[hexed lichen]

how can i manage the ticket. If i do like "-new name" in the chat that the ticket system ist called by the "name"

[slender minnow]

To rename the ticket you can use $rename name_of_the_ticket where the name_of_the_ticket is replaced with what you want the ticket to be called

[hexed lichen]

no like look i want to do a ticket system with the command: "-new name"

The command works but i want to do the ticket opened channel with to start with the "name"

got it

[runic robin]

How do I allow my support team to post links in the tickets?

[shut bolt]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Mark as the Embed Links permission inside the Support Team Opened Permissions

[runic robin]

thanks!

[iron night]

Gave +1 Rep to @shut bolt

[civic wagon]

Is there a limit to how many messages the bot saves in transcript? Cuz it didn't really save the whole ticket

[slow fog]

my servers arent showing up for some reason

ive relogged multiple times

[fallow ingot]

Yeah, something like 2,000 messages. And you get more messages saved with premium!

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@slow fog ^^

[elder orbit]

need help with the bot dm for the link support team only

[tribal cedar]

If you require support team help only use #🎫│make-a-ticket

[hearty quest]

alright so

how do i mention a channel

like

#🆘│community-support

i tried this but it doesnt work

and also with {curlylines} but it's just plain text

[humble sequoia]

━━ moved to ticket ━━

[nova dust]

Hello guys, I recently created the ai command and whenever I go with another account to open the Ticket it doesn't open, it just opens for the administrators. Does anyone know how to make Ticket open for those who open it, whether an administrator or someone without a higher position.
I want when someone opens the ticket to open it even if she is not an administrator

[fallow ingot]

Do you have any blacklisted roles set?

@nova dust

[nova dust]

there is not yet

[fallow ingot]

Is the button support team only

?

[nova dust]

Yea

[fallow ingot]

Then only people with the support role can open a ticket. Disable it for them to be open the ticket

[nova dust]

which one should i disable?

[fallow ingot]

It’s not that one go to Dashboard > Panel Configs > Settings > Button Options > Create ticket settings and disable Support Team only

[chrome panther]

How does the Ticket Tool work?

[fallow ingot]

#573205317870157855

It creates a ticket when you click a button, witch enables you to have direct conversations with a user in a private channel with you and server staff. Witch can be logged.

[nova dust]

Thank you very much, it helped a lot 👊🏻

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Sure anytime

[jade topaz]

How do I add a person to the ticket? fast i need it now

!!!!

[fallow ingot]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[fallow ingot]

@jade topaz ^^

[jade topaz]

TYYY!!!!!!

[rose garnet]

How to make bot gives additional role to user

when user create ticket

[fallow ingot]

That’s not possible.

[jade topaz]

How do I make the ticket bot ping me when ticket opens?

[olive sun]

Hi, whenever someone opens a ticket in my server, it doesn't give the user the a default message or the ability to close the ticket themselves. It only shows up for the support staff. What am I doing wrong??

All users are able to open a ticket. But only the support staff can close it. I wanna make it so that the the user who opened the ticket is the one to close the ticket

[solar lake]

Hi could one of the support team members tell me if my staff request has been viewed? I won’t ping anyone, and it’s fine if you don’t know

[merry nest]

IM NOT ABLE TO CREAT A TICKET OR ACCESS THE WEBPAGE, ANY ADVICE?

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Use the user mention inside the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Go to the Close Button settings and check if it's marked as support team only, if so, mark it as and save changes

[shut bolt]

If you closed the app ticket then your response will be reviewed by the management team, if you pass to phase 2 you'll be notified, otherwise you've been denied

[shut bolt]

Is there any error being shown when trying to create a ticket?

[solar lake]

Oh… do you know the age minimum

[gilded verge]

Hey, could somebody drop in some info from the Ticket Tool bot? Discord does not want to load the messages above but I would like to get this message there, what was the "Update app Discord" or something like that?

[merry nest]

IT SAYS "System Failure: @[$] Ticket Tool Missing permission's MANAGE_CHANNELS, VIEW_CHANNEL, MANAGE_MESSAGES"

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

You mean this !miroxik?

[gilded verge]

thank you @shut bolt !

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[shut bolt]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[shut bolt]

Check the first part of it

[shut bolt]

I believe it's 15, not 100% sure

[solar lake]

Oh…

Hey I turned 14 yesterday

[shut bolt]

Happy birthday

[solar lake]

Thanks bro

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Np

[merry nest]

will try now thank you

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[olive sun]

Thats how I have it currently. It is still only showing up under the admin staff, but not under the member who opened it

[shut bolt]

Oh shoot

I may have read wrong the message

When you say "it doesn't give the user the a default message"

Does it show to them "You don't have permissions to read the message history" or a message similar to it?

[olive sun]

It shows them this.

[shut bolt]

Alright, do this:

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Go to the user opened permissions

And mark as the Read Message History option

Save changes and ask them to open another ticket

Let me know if that fixes it

[olive sun]

That was it! thank you! 🙂

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Glad it worked, have a great day/night!

[olive sun]

Thank you, you too!

[iron night]

Gave +1 Rep to @shut bolt

[chilly mist]

how to restore pass level??

[misty condor]

Why does this occur for free ticket tool

[bronze wigeon]

Anyone know why my unlocker says software frozen?

[fallow ingot]

You’ve selected the premium bot, you need to select the free bot.

[misty condor]

Oh okay ty!

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Anytime

[simple raft]

hello anyone ?

there\

need help

[jade topaz]

Hi, any stuff that can help me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

@jade topaz @simple raft ^^

[viral pasture]

What is the solution to the problem?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

^

[viral pasture]

Thanks

[fallow ingot]

Anytime

[jade topaz]

hi, i send my report i hope that i will be answer soon

[fallow ingot]

Here at ticket tool support is unbelievably fast. So you should have a response soon! 🙂

[jade topaz]

Thank you, I hope!!

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[soft seal]

хай

[main geyser]

Good afternoon people. I tried searching for some panel layout examples but couldn't find any.

[jade topaz]

How do I give permission to the person opening a ticket to send links, images and files?

[main geyser]

Have seen a really good looking one on the exodus-clan server. But have no clue how to get that in the messages

[copper owl]

we don't have any

you kinda just have to experiment and test it out yourself

[main geyser]

Thank you

[jade topaz]

here ?

[main geyser]

Thank you

[main geyser]

Yeah i think so. New to the tool as well 😉

[jade topaz]

I don't understand, I set these permissions but when people create the ticket they don't have it, is this normal?

[jade topaz]

.

[tribal cedar]

@jade topaz update your discord client

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

Oh

Thanks

[tribal cedar]

Ez pz. Anytime

[round canopy]

Buen día

Quisiera saber como configuro el bot para que cree tickets

[craggy hearth]

What permissions are missing if it won't let me delete messages

[tribal cedar]

Manage messages

[craggy hearth]

I have that on though

[gaunt grove]

#🆘│community-support

why does it keep saying this

when i try and got to dashboard

i have premium bot aswell

[rose garnet]

@gaunt grove try to log out and login again

[gaunt grove]

i have

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@gaunt grove ^

[barren mesa]

Guys I've a problem, every time I try to create a ticket I receive the "invalid form body", can someone help me?

[fallen nebula]

How i can change the prefix of ticket tool

[gaunt grove]

thanks got it

[iron night]

Gave +1 Rep to @fallow ingot

[craggy hearth]

Still can not delete tickets and I have manage messages on

[fallow ingot]

anytime

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@barren mesa ^^

[fallow ingot]

Dashboard > Server Configs. Change your prefix and click "save"

[fallen nebula]

How?

[fallow ingot]

Follow this path, Dashboard > Your Server > Server Configs > General Options and you can change your prefix there. Make sure to click save!

[fallen nebula]

Ok thx

[late niche]

Why does the bot not achieve the rank?

I want him to rank up how?

[tardy arch]

The ticket is not working for me

التكت مش شغال

عندي

[jolly pier]

مقدر امنشن الاداره

[fallow ingot]

Anytime

[kindred mauve]

he

i need help

so

i have two server one i have it and configured

but i want to do that in another server two

but i cnat

cant

[fallow ingot]

And why can’t you? @kindred mauve

[full dew]

Do you have the bot added?

[kindred mauve]

yes

i have

idk

[wary plover]

Hi everyone! Is there any way to sort out the limit of 500 channels on Discord? The tickets tool bot can't create more

[copper owl]

delete channels

Then ticket tool can create more since you're not at the limit

[slender minnow]

Refer below if you cannot see your server on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[jade topaz]

How do I give permission to the person opening a ticket to send links, images and files?

[wary plover]

Ok, many thanks

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

I can't give permission to send images in the tickets

[shut bolt]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Mark as the Attach Files and Embed Links permissions inside the User Opened Permissions

[jade topaz]

Shouldn't it be good?

[shut bolt]

That should work, yes

[jade topaz]

Maybe you need to re-post the message to create the ticket?

[jade topaz]

unfortunately the bot still does not give the permissions

[shut bolt]

That shouldn't be necessary

[shut bolt]

I'll take this into a ticket if that's okey with you

[jade topaz]

on my server?

[shut bolt]

No, here

[jade topaz]

I agree, but I don't really understand what you want to do

sorry

[shut bolt]

I'll open a ticket here, so we can check your problem there

Is that okey with you?

[jade topaz]

yes of course

[kindred mauve]

ye

[slender minnow]

@kindred mauve did this work?

[kindred mauve]

thx

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

This is how to edit the default name of tickets on a panel basis

[jade topaz]

is it possible to change the name of the tickets?

[jade topaz]

thanks !

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[jade topaz]

here ?

[shut bolt]

No, if you want to change the name with which the ticket is created

[shut bolt]

Check this process

[jade topaz]

I think I have found

[shut bolt]

Nice

[jade topaz]

?

here ?

[shut bolt]

No, what are you trying to change exactly?

The default name of the ticket?

Or the name of the panel?

[jade topaz]

the name of the panel

this is what I was looking for

its good

[shut bolt]

Alright then that was it

[jade topaz]

yes

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

your stats

https://tenor.com/view/stonks-up-stongs-meme-stocks-gif-15715298

[shut bolt]

Sure, even though I did nothing LMAO

[jade topaz]

you have guided me, that's already a lot

especially since I have to use a translator x)

[shut bolt]

We got a french support team btw

[jade topaz]

yes but there are more English teams x)

[shut bolt]

True

[sullen carbon]

hi

i want if i claim ticket

be this

[humble sequoia]

Solved in another channel.

[loud tangle]

Hello, how do I mention a channel when opening a ticket?

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[languid fern]

Not sure if this is where to post this but, how do I set up that when a ticket is closed it auto gives a role?

[shut bolt]

Not possible to give roles with Ticket Tool

[languid fern]

Ok

[proven root]

OLA !

[jade topaz]

Hi how do I close all tickets at once?

[fallow ingot]

Not possible

[shut bolt]

It's planned?

[fallow ingot]

is it not?

im sure someone said it was planed.

[shut bolt]

I don't recall it being planned, maybe I missed something though

[shut bolt]

Oh cool

[fallow ingot]

Someone mentioned it anyway.

[pure fiber]

help

[fallow ingot]

$relof

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@pure fiber ^

[shut bolt]

If you get to figure who did please let me know , cause all reference I got from that is the comment Simple did here #💡│suggestions message

[pure fiber]

thanks

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[fallow ingot]

hmm wired I’m sure it was in premium category somewhere

ill remember that

thanks

[shut bolt]

Alright, thanks

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Oop

Have a rep

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Thanks jajaja

[hollow ocean]

ازاي اخلي التيكت يكون فيها منشن افري وان أو التيم

How I makr the ticket to mention everyone

[strong dome]

Someone on here might be more helpful, how do i make it so only certain ranks can view the tickets?

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@strong dome ^

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@hollow ocean ^

[strong dome]

$help

$help setup

[shut bolt]

@strong dome if you are going to use commands please use them in #🤖│bot-spam

[strong dome]

I have a ticket open but no one wants to help

[shut bolt]

https://i.imgur.com/pNuy5VJ.png

[strong dome]

Yes but the person said what can i do

and than went gone

[humble sequoia]

━━ moved to ticket ━━

[echo ore]

how do I give a role access to the ticket bot thing?

[solar lake]

Support role

[jade topaz]

Hii, would love any tips to improve or just add to my setup. I am new to this bot and not really a decoration person XD
Thank you in advance

I can open a ticket in all open serversAnd it shows writing(invaild form body) what is the reason and how can I open a ticket

[copper owl]

Update your discord

[copper owl]

the Screenshot you sent is your setup or one you liked?

[jade topaz]

Hey, my current setup, I love it but you guys here are long time users probably, know what makes these things even better

[copper owl]

your current setup looks pretty amazing lmfao...

[jade topaz]

Will the method work?

[copper owl]

i don't think you need help with decorating, seems like you're just fine

[copper owl]

yes that's why i asked you to update discord

[jade topaz]

thank you bro

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

thank you so much, since we have premium and the bot has sick customization, I assumed I was missing some features, ways to make it even better

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

Nono, you hit the nail right in the head. I think you've used every single feature.

Do you want to hyperlink a text? meaning that link in the custom role part, do you want it to instead be a blue text you press?

[median kernel]

What is the missing perm?

[jade topaz]

ahh good point, I believe leaving long link is better, more legit, users can check the domain out first by googling,

[copper owl]

Run $debug and find out what it is

[copper owl]

Whatever you'd like, either or there's not much you're missing on features.
When it comes to pressing the buttons, what do the tickets get named as once you open them?

[median kernel]

okay

[copper owl]

I'm sure you can make use of the "ticket channel open name" feature if you aren't using it already

[jade topaz]

I have set that up too, when testing 🤣 seems like bot is very user-friendly, even a noob like me was able to make the most of it

[copper owl]

hm

[jade topaz]

@copper owl you were a great help, thank you again! appreciated

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

Yeah seems like you got most of the good things down

[copper owl]

Anytime

[lucid kernel]

I have trouble closing all the tickets, is there a command to close all tickets

[copper owl]

Nope

feel free to close them one by one

[lucid kernel]

[pure fiber]

Hellp

[jade topaz]

Help

[fallow ingot]

It’s against the rules to ping support #546557408902905896

[pure fiber]

@fallow ingot