🆘│community-support

[jade topaz]

Just make a channel called make a ticket

And lock it

[copper owl]

Would be appreciated if you don't

[haughty valley]

thank you

[jade topaz]

That is my pronoun @copper owl

Can’t judge me

[copper owl]

Make a channel and call it whatever you want, create a panel on your servers dashboard and send it

[jade topaz]

https://tenor.com/view/arianagrande-positions-ariana-grande-positions-icyyarii-ariana-grande-music-video-gif-18915734

[haughty valley]

sure - thanks!

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Thanks @copper owl see ya lator alligator

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

That isnt what I replied to.

[jade topaz]

Thanks

Thanks @copper owl

[jade topaz]

Thanks

Thanks is a weird word

Tanks

[copper owl]

you can stop trying to be funny because you're just being a nuisance.

[jade topaz]

What’s a nuisance

Are you calling me a predator?

That’s disrespect to someone who has served 4 years and counting in the military

[prime bridge]

Successful Timeouts: 1
Unsuccessful Timeouts: 0
Reason: Trolling
Moderator: @copper owl

[copper owl]

Again, stop being a nuisance because you're not being funny.

[queen bison]

Because it had option for recovery..as I lost my ticket which contained info

[shut bolt]

That feature is not to recover tickets

Is to backup settings

[queen bison]

Ok

So what should I do now

[shut bolt]

There's nothing to do

[haughty valley]

thank you!

[iron night]

Gave +1 Rep to @copper owl

[shut bolt]

If the channel got deleted there's nothing to do

[queen bison]

I had something important in it

So I need

[shut bolt]

You shouldn't have deleted it then

There's nothing we can do for you

[jade topaz]

How do I remove every ticket from my server at once?

[copper owl]

you can't

[jade topaz]

Tf u mean I cant

I can't just delete a panel and it removes every ticket associated with it?

[copper owl]

"The fuck" I mean is that you can't.

[copper owl]

No. That's not how it works.

[jade topaz]

So I gotta personally go into my server and remove 500 tickets

How do I get over 500 tickets?

[copper owl]

You don't.

A discord server only holds 500 channels. So at most you'll have 499 tickets.

[copper owl]

Correct, you're right on the money.

[jade topaz]

Oh nvm I found a way to have qay more then 500 tickets

[copper owl]

Sure 👍

[jade topaz]

Just set the ticket count to 300 everytime you hit 500

And ppl can make unlimited tickets but it won't go over number 500

[mystic hound]

Impeccable logic

A discord server can't physically have over 500 channels at a time

[copper owl]

Yeah the count is completely irrelevant.

Our English count is over 30k..

[burnt axle]

is there a way to change the avatar of the ticket tool bot?

[copper owl]

Not as of now, no

that is a planned feature at some point though

[burnt axle]

alright thx

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[smoky eagle]

Thanks for the help. Also, the master panel is the one that gets all the other panels added to it correct? I'm assuming you also leave the other panels empty of panel message and just combine it in the master panel to achieve the look you guys did here. thanks @copper owl

[queen bison]

Someone else deleted

[smoky eagle]

Does anyone know if there's a cool down between removing a servers premium adding it to another to test the features and then readding it?

I am just trying to be careful and not break anything on the main server

[shut bolt]

You should probably restrict who has access to ticket deletion 🤔

[shut bolt]

I just asked and as far as we know there isn't one, just make sure to don't spam click any buttons on the dashboard, that could get you limited by cloudfare

[smoky eagle]

Sounds good, thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

what perms do my moderators need to have to access the bot dashboard?

[solid stream]

Currently Admin, or you can assign a role on the dashboard that has access to manage it.

under server-configs

[jade topaz]

How do I make the bot automatically dm the transcript when the issue is resolved

[young marsh]

I do I get a server

[cinder badge]

how much is premium?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[lilac locust]

hi. can i configure the bot so that after creating a ticket a role is assigned to user?

[tribal cedar]

That is not possible unfortunately

[lilac locust]

can i do it in combination to another bot? for example copy ID of the message and if anyone clicks button, YAGPDB assigns a role?

or is there another bot which can achieve this?

[tribal cedar]

Not that I'm aware of

Bots don't normally interact with each other

[cinder badge]

hey

Can I buy premium using PayPal?

[timber musk]

How do I give access to specific roles to view the Ticket Bots tickets

[solid stream]

Ticket Tool does allow other bots to interact with it, but there's a low global rate limit per bot.. so it would be best to use a custom bot when interacting.

[smoky eagle]

Is there a way to move a ticket into another category if someone clicks the wrong one?

[cinder badge]

How can i add multiple buttons to press on with premium

[shut bolt]

Currently not, it has been suggested though

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

_For Mkhater123 _

[smoky eagle]

Yep would be great

[shut bolt]

It could be included on the incoming update, only time, and BattleEye, will say if it gets included 👀

But it's a nice idea

[indigo zodiac]

uhmm

for some reason... i have premium but i dont have the role

[shut bolt]

The free trial doesn't grant the premium role

[indigo zodiac]

i had it earlier but someone removed it i think

[shut bolt]

The bot itself

[indigo zodiac]

k

[past idol]

Não consigo criar um painel

[shut bolt]

$helppt panel

[humble sequoia]

Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no Painel
Uma vez no painel, precisaremos clicar em Criar painel
Digite o nome do painel (preencha as configurações opcionais que você deseja)
Clique em Criar painel e você estará pronto para começar a configurar seu painel.
Um exemplo de criação de um painel é mostrado abaixo.

[past idol]

Não consigo abrir um ticket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tribal cedar]

Good to know. Thanks

[iron night]

Gave +1 Rep to @solid stream

[shut bolt]

$ptticket

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[shut bolt]

For next time please use #🤖│bot-spam

[jade topaz]

Oh sorry I just join

[shut bolt]

No problem mate

To display the name of the user who created the ticket use the {ticket.user.name} variable, to merge panels VIA command refer to the embed below @jade topaz

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[jade topaz]

ty

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[past idol]

alguem me ajuda, ja criei um ticket

[shut bolt]

/pt Great, now you must wait for our portuguese support team to answer to your ticket

[robust sandal]

Ótimo, agora você deve esperar pela nossa equipe de apoio português para responder ao seu bilhete

English (en) → Portuguese (Brazil) (pt)

[past idol]

vai demorar muito?

[shut bolt]

/pt Our response time is from 24 to 48 hours, we usually answer faster so let's hope the best

[robust sandal]

Nosso tempo de resposta é de 24 a 48 horas, geralmente respondemos mais rápido, então vamos esperar o melhor

English (en) → Portuguese (Brazil) (pt)

[past idol]

ok

[narrow crown]

how do i set it to where my users can type a message with there tickets.
So when they click specific emoji I want it to direct them to enter a message to give a short description of their issue
This is where I'm at

[safe karma]

Hello, I can’t open a ticket in any server

[jade topaz]

Show a screenshot?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

@safe karma

[safe karma]

Oh

[modest meteor]

That didn't work?

[jade topaz]

What do you mean?

[modest meteor]

I tried creating a ticket
Didnt work so I updated my app
Still didnt open a ticket?
Any ideas m8 ????

[jade topaz]

Hmm wait

[hallow kiln]

its doing that to me too

[jade topaz]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[burnt ice]

is bot down?

[void mulch]

ticket tool isnt online in my server what do i do, pining it didnt work either

[jade topaz]

Hold on guys

[burnt ice]

typically we just wait, i was just asking to see if it was just me or not

[jade topaz]

Yes it appears the ticket tool is offline.

[teal dome]

Hey I have the same issue

[modest meteor]

Np bud we shall wait thanks for the info

[jade topaz]

Same on my server

[modest meteor]

Thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[digital sundial]

ماحد من الدعم الفني المصري موجود\

[jade topaz]

/en ماحد من الدعم الفني المصري موجود\

[robust sandal]

No egyptian technical support exists

Arabic (ar) → English (en)

[jade topaz]

/ar Are you Egyptian?

[robust sandal]

هل أنت مصري؟

English (en) → Arabic (ar)

[digital sundial]

ايوا

[jade topaz]

/en ايوا

[robust sandal]

Iowa

Arabic (ar) → English (en)

[digital sundial]

yes

[eager cargo]

🚧 THE ISSUE OF THE FREE BOT BEING OFFLINE IS BEING INVESTIGATED. PLEASE BE PATIENT. 🚧

[digital sundial]

/ar THE ISSUE OF THE FREE BOT BEING OFFLINE IS BEING INVESTIGATED. PLEASE BE PATIENT.

[robust sandal]

ويجري التحقيق في مسألة بوت الحرة يجري حاليا. يرجى التحلي بالصبر.

English (en) → Arabic (ar)

[digital sundial]

ماشي شكرا

[jade topaz]

/ar في اي مدينة انت تعيش؟

[robust sandal]

Trying to translate to Arabic but detected as Arabic.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

OOPS

/en في اي مدينة انت تعيش؟

[robust sandal]

In which city do you live?

Arabic (ar) → English (en)

[jade topaz]

/en ماشي شكرا

[robust sandal]

okay thanks

Arabic (ar) → English (en)

[robust sandal]

! MαnGαwαY ☕

okay thanks

Arabic (ar) → English (en)

[proper cave]

السلام عليكم

[digital sundial]

وعليكم السلام

[jade topaz]

/en السلام عليكم

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

LA QUESTION DU BOT GRATUIT HORS LIGNE FAIT L’OBJET D’UNE ENQUÊTE. S’IL VOUS PLAÎT SOYEZ PATIENT.

English (en) → French (fr)

[proper cave]

البوت مب راضي يحذف التكت

[digital sundial]

THE ISSUE OF THE FREE BOT BEING OFFLINE IS BEING INVESTIGATED. PLEASE BE PATIENT.

[robust sandal]

ويجري التحقيق في مسألة بوت الحرة يجري حاليا. يرجى التحلي بالصبر.

English (en) → Arabic (ar)

[hexed kiln]

Is it because the bot is offline that I don't see my server on the dashboard?

[jade topaz]

Most likely

Yes
(I think so because its the same for me)

[celest warren]

I cant create tickets

[jade topaz]

The bot is down.

[jade topaz]

++

[hexed kiln]

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

Yay

[deft python]

hiii

[celest warren]

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[deft python]

why my ticket is noit created

[jade topaz]

The free bot is currently experiencing issues. Please remain patient as the team work on active recovery!

[hexed kiln]

because bot is offline

[deft python]

its says This interaction failed

[jade topaz]

The free bot is currently experiencing issues. Please remain patient as the team work on active recovery!

[deft python]

okay thank you....

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

Gonna buy premium

[shut bolt]

The bot is currently going through a major outage, we are aware of the problem and Management have been notified, please wait for it to be solved by our team

[rain parrot]

Is there any guess when it will be back up?

Ohh okie (:

[jade topaz]

PABLO THE AMMOUNT OF REP POINTS I RECIRVED TODAY JESUS

[jade topaz]

Nope

[rain parrot]

alr ty

sure

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

YAY

More rep points hehe

[void mulch]

how do i create the make a ticket thing

[jade topaz]

Heyy!

[void mulch]

hey

[jade topaz]

Just because it doesn't support a language doesnt mean its racist. Yk. Behind this are people who speak that language to help.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

Oh

[void mulch]

i did that but i dont see the cmmand @jade topaz

[jade topaz]

Command for what?

[void mulch]

for this

i wanna make this

[jade topaz]

Oh I'm not quite sure how to! Open a ticket!

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

Command for that Pablo?

$multipannelz

$multipannels

Wow

$panel

$panels

This bot doesn't like me

[shut bolt]

You aren't using the actual tag, that's why lol

[shut bolt]

$mp2

[jade topaz]

OH

[jade topaz]

Can you like dm me the list of all these commands

[shut bolt]

#🤖│bot-spam, pinned messages

[somber robin]

i can modify pgp, status et activy on my premium bot?

pfp*

[shut bolt]

Not possible currently

[jade topaz]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

Yay

[shut bolt]

Sure

[hexed kiln]

I'm still having trouble sending the message. The bot's privileges are sufficient.

[jade topaz]

Yeah. Run de bug

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[hexed kiln]

https://discordapp.com/channels/509192800865353738/662692902245498910/944766498147299348

[jade topaz]

Is it still not working?

[hexed kiln]

yeah. still not working

[jade topaz]

Hmm hold on

[jade topaz]

Thats weird! Open a ticket in #🎫│make-a-ticket

[rain parrot]

I seem to be having the same issue

Is the bot fully back?

Ah it seems to also not be responding to when making a ticket, I assume it just coming back slowly?

[jade topaz]

Run $debug

[rain parrot]

Same thing

[jade topaz]

Thats weird. Must be related to the bot slowly coming back

[rain parrot]

also still getting this

[rain parrot]

Yea i thought so

[shut bolt]

We are checking the problem right now, thanks for bringing it to our attention

[iron night]

Gave +1 Rep to @rain parrot

[wary quartz]

How do I create this on my server?

[rain parrot]

i-

[rain parrot]

Alrighty thanks

[iron night]

Gave +1 Rep to @shut bolt

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Mine works fine

[rain parrot]

Is there different nodes of the bot?

[jade topaz]

What?

[rain parrot]

Like the bot, is there multiple nodes

[burnt ice]

yeah i believe so

[jade topaz]

nodes? I'm not sure what your talking about!

[rain parrot]

Cause if so it may be taking a bit to come back on some nodes than others

[rain parrot]

Do you know how I can check?

[hexed kiln]

Are backups and restores working? I also don't get this working.

[jade topaz]

What do you mean?

[hexed kiln]

The backup key appears in the dashboard(dashboard > Server Config > Config Backup & Restore), but i cannot be restored with the backup key.

[strong gust]

Why I can't create a ticket when i press create a ticket it shows
(Invalid from body) why?

[jade topaz]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[jade topaz]

There is a necessary field that you must of left missing. Input a valid argument mostlikely text!

[strong gust]

I didn't understand can you help me more please

[jade topaz]

Yeah!

[jade topaz]

On your dashboard somewhere there is a section that needs to be filled out. But isn't.

[strong gust]

How can i know the section that is not filled out

[feral hinge]

ticket tool have Administrator permissions on my server, i selected a channel and write "$debug" and still getting this error

[strong gust]

I tried to open a ticket from 3 different accounts and the same proplem is

[feral hinge]

the same error happened to you ?

[shut bolt]

The bot is currently having some problems after the outage, the development team has been notified and it's been checked

[feral hinge]

thx

[tawny lynx]

help pls

I am having a problem adding a panel to my discord, I have done everything and I don't know what the problem is, can someone help me?

[hexed kiln]

same issue.
The bot itself is very unstable because of the bot's Offline a while ago. try again later.

[tawny lynx]

I created a new server at discord and on the new server it works, but on my team's server it is not working

[hexed kiln]

#🆘│community-support message

[hexed kiln]

And this is my support ticket response.

[tawny lynx]

I have the same problem @hexed kiln

[upper flower]

We are looking into the issues. Please stand by and be patient with us as we continue our investigation.

[tawny lynx]

the strange thing is that on a server that I just created the bot works perfectly, on the server that it was already installed it is presenting this problem

ok thanks Dev

[mystic orbit]

my btos dont work either

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[upper flower]

.slowmode 2h

[tepid island]

Devツ#1234

Slowmode for #🆘│community-support has been set to 2 hours.

[solid stream]

#📣│bot-news

Restart should take no longer then 30m total

[jade topaz]

Down the ticket BOT

[solid stream]

75% back online

We're back online

.slowmode 0

[tepid island]

BattleEye#9668

The moderation module has been denied for your role on this server.

[solid stream]

LIES!

[shut bolt]

Bruh

?sm 0s

[prime bridge]

Unsuccessful Operation!
The channels you provided can't be touched! Try again!
•community-support
Channel without slowmode already

[shut bolt]

👍

[tight gulch]

Is there a tutorial video for members to watch and how to create a ticket in I’m in a servers and members are asking how to use.

[shut bolt]

As of now there isn't one, check our docs for that

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[tight gulch]

I looked I don’t see it

[shut bolt]

I just said there isn't one

[tight gulch]

I mean in docs

[shut bolt]

Yeah, there isn't a video for the setup in the docs, I told you to look in the docs for the information regarding the setup

[tight gulch]

Not set up

[queen bison]

How

[tight gulch]

Like when members create their tickets for my support team in my server

[shut bolt]

Check the disabled roles for the delete button inside button options

[shut bolt]

Are you looking for a tutorial on how to open a ticket?

[tight gulch]

Yeah

[shut bolt]

I don't really think a tutorial for that is needed, if we are talking about the same thing, it's only needed to go to a channel and click a button

[tight gulch]

Thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure...

[harsh turtle]

hello

Warning: This server isn't active, Please make sure this is the correct bot (premium vs free)

how to fix this?

Solved

[tepid dirge]

hey , I keep getting This interaction failed when i try to close a ticket

[dapper girder]

How do you get server emojis to work?

cus mine just keep sending as the basic :(insert emojiname here):

[jade topaz]

How do I allow users to upload files in tickets?

[queen bison]

In panel settings..use ticket creation then click allow to option of that

[ionic mantle]

Why does withdrawal take so long? Are you going to deceive us?

[earnest pendant]

When Will this be done

By tomorrow?

[mystic hound]

When will what be done?

[north halo]

How to make it create channel in only in one specific catagory

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

see this gif ^^^

[severe path]

[jade topaz]

This channel is help about for @pseudo glen not for these things that you have been send.

[copper owl]

it's a scam, they won't listen to you

[steady sand]

click on any of those links you gonna lose your house lol

[jade topaz]

alright,thanks for telling

[worldly dune]

What do I have to enter to be able to tag @A DMIN

[humble sequoia]

Pong! Latency is 272ms. API Latency is 93ms [-]

[jade topaz]

Dang wait

[jade topaz]

It must say <@&roleid>

[worldly dune]

=>> <@&roleADMIN>

I want tag @A DMIN

[jade topaz]

Omg

[jade topaz]

You type in the numbers there. Not role Admin

[worldly dune]

oh thank

[iron night]

Gave +1 Rep to @sleek bolt

[worldly dune]

but ...

[jade topaz]

Like this <@&82846204850302>

Wow

[jade topaz]

But what

[worldly dune]

I want tag @A DMIN

[jade topaz]

Okay. Then copy the role id and type it in

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

@worldly dune

[worldly dune]

Thank so much

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

No problem!

[tight laurel]

i cant add ticket tool on my server, i already put on another server but i want to put on a second one

[burnt owl]

hey, im on the ticket tool dashboad and it says i havent added it onto my server but i have, i tried kicking it and getting it back but it still doesnt work@

[solid stream]

Try logging out and back in on the dashboard, sometime the cache needs reset to show your server.

[worldly dune]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[pallid crest]

I can't open tickets

[jade topaz]

Hey everyone.

I managed to grab to MetaBearz NFT from opensea. will I be able to get the full benefit of the first 100 just like if I minted? And will the NFT reveal?

Thanks for the help.

[copper owl]

we aren't an NFT server.

[shut bolt]

It's not funny LMAO

[raw topaz]

Guys, help. Few of my discord members getting this error but I tried with my alt account and other account working

[shut bolt]

Ask them to update their Discord, it's a known bug caused by mobile discord itself

[past idol]

criei um ticket ontem, e ainda não fui atendido

[shut bolt]

/pt Wait for the team to answer*

[robust sandal]

Espere a equipe responder*

English (en) → Portuguese (Brazil) (pt)

[raw topaz]

Thanks man

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[raw topaz]

I suggested them to use PC instead and it worked fine best 😅

Thanks again for the input

[shut bolt]

Sure

/pt @past idol your ticket was already answered two hours ago

[robust sandal]

@past idol seu bilhete já foi respondido há duas horas.

English (en) → Portuguese (Brazil) (pt)

[radiant umbra]

Are multi-panels a premium feature?

[shut bolt]

Yup

[radiant umbra]

:(

[shut bolt]

||You can get premium by voting, run $votes in #🤖│bot-spam and read the text the bot will answer with 😉||

[radiant umbra]

aww damn

||tysm||

[shut bolt]

||Sure mate ||

[radiant umbra]

oh

[dim ruin]

لماذا؟

Why

@shut bolt

[shut bolt]

Why did you ping me @dim ruin ?

Check #546557408902905896

[shut bolt]

Update your discord app

It's a Discord problem

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

_For Voxhr _

[fast sable]

cant you do like {@<role id>}

as well?

or just name works

like {@916528709337485392}

[shut bolt]

No

[dim ruin]

Ok

[fast sable]

ok

[shut bolt]

There are 3 ways top ping roles with TT, one with Discord's native syntax

And 2 with TT

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[severe path]

very funny

[shut bolt]

LMAO

[mortal flare]

@shut bolt can you tell me how to make it ping a role when a ticket is created

[shut bolt]

[raw topaz]

Bro help

I already added this permission to the bot

[shut bolt]

Ticket Tool is missing the send message permission in the category

[shut bolt]

Make sure there isn't another role blocking it

[raw topaz]

I doubled check the role I gave to the bot but all are allowed send message

[shut bolt]

Are those a channel or a category permissions?

[shut bolt]

Yeah, the error of the bot states it's a category permission

[raw topaz]

Got it bro hahaha the category itself has send message disabled but the channel is enabled so I change the category to enable

thank you

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

No problem mate

[crimson creek]

can someone help

[austere thicket]

Hey how do I work ticket tools?

Plz reply to me

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out

[austere thicket]

Thx and the channel?

[shut bolt]

What channel?

[austere thicket]

Bot info

[shut bolt]

#573205317870157855 you mean this one?

[terse osprey]

Should I allow it to manage roles?

@shut bolt could you help me with this? Should I grant ticket tool permission to change roles?

[shut bolt]

Yes

And next time please don't ping the support team #546557408902905896

[terse osprey]

Sorry.. been away for a while and trying to figure all this out

[shut bolt]

No problem

[charred stratus]

Today two people wanted to open a ticket and got the same thing
And these two were using the phone

[shut bolt]

Are those 2 people the only ones having that problem?

[charred stratus]

yes i think

[shut bolt]

Ask them to update their application, that could be the cause

[charred stratus]

what application?

[shut bolt]

Discord mobile app

[charred stratus]

aha okay ty ❤️

[shut bolt]

Sure

[acoustic vine]

Me too

[shut bolt]

[acoustic vine]

it doesn't work for me

[shut bolt]

What's the error?

[jade topaz]

Hey I can help!

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[shut bolt]

Update your app

It's a Discord problem

[acoustic vine]

.

[jade topaz]

It says about a certain necessary problem

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

@acoustic vine

[shut bolt]

What?

[shut bolt]

Then reinstall the app

[jade topaz]

When you do $sf and you find Invalid form body it says, there is a necessary field left blank. Input a valid argument (usually text)

[shut bolt]

I know what the tag says

But it's not what's causing the error mwa is facing

[jade topaz]

Oh my bad

[chilly dune]

hello

I have a problem with the word limit in embedding on the website. Anyone know how to remedy? (I have less than 100 words and I can't go any further).

[shut bolt]

Are you using the free bot?

[chilly dune]

yes

[shut bolt]

Free bot has a character limit

[chilly dune]

but I wrote little

I just wrote so much

[shut bolt]

Limit is 250 characters for the free version iirc

That's why you can't type more

[chilly dune]

ok

:/

thanks

[shut bolt]

Sure

[eternal sphinx]

Hello, I am looking to use the ticket tool bot, the support staff will be volunteers. Is there a way to track completed tickets and give rewards based on completed tickets?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

@humble sequoia

How can i get premium

For free

[fast sable]

if you work up a voting streak, you can get a certain amount of premium for free

do $vote in #🤖│bot-spam

[terse osprey]

my bots are off line on my server. can anyone help me get them back online?

[random lichen]

my bot doesn't work because I accidentally clicked on premium instead of free and I don't know how to get back to free bot please help me

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[indigo zodiac]

uhmm

i have a problem

so when a ticket is opened it shows for everyone for some reason

how do i make it show to specific roles and the ticketo opener only

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ General Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[regal goblet]

@random lichen

[regal goblet]

@indigo zodiac

[indigo zodiac]

thank you!

[iron night]

Gave +1 Rep to @regal goblet

[willow crest]

Hi, I just have a question, is there anyway of adding or transfering ownership so that someone else can use the chrome dashboard

[sick jungle]

w

[zinc palm]

como pongo mas de un boton para abrir ticket?

[jade topaz]

with premium, how do u stop people from abusing the bot? creating-closing endlessly

[jade topaz]

hey i dont think you can!

just ban or kick them or mute them

[jade topaz]

well, crearly I meant the situation when I am not available to take any actions ((

I see

[shut bolt]

$esmp2

[humble sequoia]

Multipaneles (2)

Para un uso más conveniente de los multipaneles, ahora puedes combinar paneles a través del panel de control. Esto te permitirá enviar el multipanel desde el panel de control o usando el comando $panel ID

Dónde puedo encontrar esto?

Puedes encontrar esta configuración en el Panel de Control → Panel Configs → Settings → General Options

Esto pondrá todos los botones de tus paneles. El mensaje del panel será el mensaje de aquel panel al que añadiste el resto de paneles.

Nota: Si estás añadiendo los paneles a un panel llamado Español, no incluyas Español en el selector de Attached Panels (Si lo haces se va a duplicar el botón)

Nota: Esta es una función premium

[shut bolt]

Currently you can't limit the amount of tickets per time a user creates, yet you could create a blacklist role to assign it to the users who abuse

[jade topaz]

I set it up for muted role only, added the bot yesterday, even if I have some people in the blacklist... there can be new ones joining and they could abuse...

they would just have fun spamming the logs channels lol

I guess nothing can be done as it is right now

[shut bolt]

F

[jade topaz]

thank you, I also tried to explore, and decided to ask here

since couldnt find anything ))

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[teal dome]

Hi! I need some help

I created 3 tickets, 2 for verification and 1 for the inside community

Now I have one issue with the verification tickets. I can’t add my second admin to it

so only I am able to see the tickets

How can I add my second admin so they can see the tickets as well?

[hallow copper]

The Bot is unable to create a ticket panel on the server and a message appears on the bot's website: BOT ERROR.

[teal dome]

Sorry?

No I mean, I need to give my second admin permission to see the ticket

but how can i do that?

[shut bolt]

Add his role as a support role as shown below

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[teal dome]

Thanks! @shut bolt

[shut bolt]

You have picked the premium bot while having no premium sub, follow the process below and it should work

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[shut bolt]

Sure

[hallow copper]

Thanks!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

_For warpaint786 _

[warped quail]

Hello ?

I purschased a renegade account where can I find the info to it ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[oak solstice]

We have a single person who manages tickets and they wanted it to ping them specifically every time a ticket is created, is this possible?

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Include the user mention inside the message text in the ticket message

[oak solstice]

ah I see, ty much.

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[pseudo turtle]

dumb question maybe but if someone spams on a ticket bot by making unnecessary tickets how could we stop them?

[zinc palm]

Es solo para premium?

[shut bolt]

Si

[zinc palm]

F

Y cuando se termine mí primium los tickets se van al carajo?

[shut bolt]

Las configuraciones premium si

[zinc palm]

Y no deja abrir tickets?

😭

[shut bolt]

Si mandaste el panel con el bot premium, no te va a dejar

[pseudo turtle]

umm anybody willing to answer my question too pls?

[zinc palm]

Y si lo mande con el normal? XD

[zinc palm]

blacklist

[pseudo turtle]

oh ight

[shut bolt]

Lo que sea premium no funcionará, básicamente solo lo que tengas gratis funcionará

[zinc palm]

a vale thx

[iron night]

Gave +1 Rep to @shut bolt

[desert summit]

#573205317870157855 1. Thing thats what you need ig

[iron night]

Gave +1 Rep to @desert summit

[sturdy lagoon]

Why?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[desert summit]

Look here!

So you‘re completly sure youre Discord is on the newest Version? It could be that you dont got the update. Than you just have to Wait or contact the Discord-support

[regal goblet]

you could also reinstall the app, worked for a friend of mines

[sturdy lagoon]

ok thx

[iron night]

Gave +1 Rep to @desert summit

[desert summit]

Look this is newest Version ig Not quite sure

[sturdy lagoon]

Thx i will

[unique sand]

hi
i was wondering is there a way i can embed my ticket bot with dynos welcome message so everytime someone joins server a create ticket message is popped to them

[sacred current]

Hi guys! What's the process for upgrading to Premium? I paid via paypal but so far nothing changed in the dashboard ...

[misty root]

where is the create panel? @safe prairie

[forest whale]

wtf i am the owner of this server

[jade topaz]

@mystic hound

Can u help with setuping premium bot?

[wide marsh]

can someone say how to add multiple buttons in a single ticket message?

like #🎫│make-a-ticket

i have premium btw

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[wide marsh]

hmm ic

let me try

[pale pilot]

$pc 448740493468106753

[humble sequoia]

Premium Check

I was unable to detect a premium server for @wide marsh.

Found 23 servers in total and 0 with premium and permission

[pale pilot]

Free trial?

[cinder grotto]

Help

[pale pilot]

run the $debug command in that channel

[granite cedar]

How can I make the bot ping automatically certain roles when an ticket is created?

[jade topaz]

Can I make auto transcrept?

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@granite cedar refer above ^

For mentioning

[granite cedar]

No what i meant is after i create an ticket. I need the bot to ping an Moderation role

[cinder grotto]

I runned debug and no positive results

[jade topaz]

@shut bolt

I have problem

[uneven moon]

Hello
How do you do more than one button to open a ticket in the free version of the bot

[atomic solstice]

you cannot make a multipanel with the free version

[atomic solstice]

this says that you need to add the View Channel & Send Messages permission to the bot role in the appeals channel

[uneven moon]

Oh! No

Why

[atomic solstice]

it's a premium feature and always had been a premium feature

[uneven moon]

Medicine, if i took the premium version for 7 days for free and worked with many buttons, after the expiry of the period, you would not work or not

[atomic solstice]

it would not work. However you can get premium for free by voting for the bot. SO if you vote everyday then you can use premium for free. You can just type $vote and it explains everything. You can also use this command in your server as well just change the $ to your prefix (if you changed it)

[copper owl]

they have a ticket opened.

@uneven moon are you gonna answer your ticket or...?

[humble sequoia]

━━ moved to ticket ━━

[acoustic tundra]

I did not appear

I vote but if he records

@atomic solstice

[lapis idol]

please refrain from pinging staff members

[copper owl]

you were told already not to ping

if you want help, you can either send it here and wait or go make a ticket to contact us

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[acoustic tundra]

Ok I am sorry

[iron night]

Gave +1 Rep to @humble sequoia

[acoustic tundra]

Same problem, vote . does not appear

[cinder grotto]

I did

[jade topaz]

Is there a way to close tickets on holidays

@atomic solstice

[atomic solstice]

Please don't ping staff, read the rules

[copper owl]

@jade topaz why are you pinging us?

[atomic solstice]

the only way would be to hide the channel from members

[copper owl]

I got a ghost ping from them as well..

[jade topaz]

No shut up I had to ping cause then you guys would never see me

[copper owl]

#546557408902905896 lol

#🎫│make-a-ticket as well...

[jade topaz]

How do I make my make a ticket like #🎫│make-a-ticket

[copper owl]

You need premium.

[jade topaz]

Cap

[copper owl]

Ok.

[jade topaz]

So

But some people have tickets where if people press the button it don’t open cause it’s a holiday

[copper owl]

Most likely because they turned off tickets themselves.

Not a ticket tool thing where it's automatic.

they do it themselves.

[jade topaz]

How do you turn it off yourself

That’s my question

[copper owl]

Button Options - > Create Ticket - > Disable Button.

[jade topaz]

All you needed to answer dummy😂😂😂

Hello! Is the bot having some problems atm? I get “this interaction failed” when I try to open/delete tickets in my server, I’ve tried to open a ticket in your server and I got same message too

[junior coral]

Suuuuuuuuuu

Suuuuuuuuu

Suuuuuuuu

Suuuuuu

Suuuuuu

Su

U

Du

Su

[prime bridge]

Successful Timeouts: 1
Unsuccessful Timeouts: 0
Reason: spam
Moderator: @copper owl

[copper owl]

And I did...

so i dont see your point here.

[jade topaz]

Don’t ghost ping plz

[copper owl]

Update your discord

[copper owl]

That isnt a ghost ping.

[jade topaz]

Copy, ty

[copper owl]

anytime

[jade topaz]

Stop pinging me without consent

[copper owl]

😐

[jade topaz]

You must think harassing is a joking manner

[marble citrus]

how can i get custom emoji id?

[mystic hound]

You can use $id :emojiname:

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[mystic hound]

Like that

[jade topaz]

why aren't the tickets going into the category?

[torn imp]

hi

how do i make this work the commands dont work either

[burnt owl]

tysm, it works now x

[random lichen]

I have that problem too

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[regal goblet]

@random lichen

[torpid prawn]

Does the bot need access to the "Manage Roles" permission?

[atomic solstice]

yes

[torpid prawn]

So it's the source of this error then

[atomic solstice]

yes most probably

[hollow geyser]

Hi i need help. I had to make a test ticket and i wanted to see the perms and when i open the ticket it only said the owners and the bots can see it how can i change it where the admin, mod and helper can see it?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Add their roles as support roles

[hollow geyser]

Okay thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[limber anvil]

How do I add more people to help with tickets?

[humble sequoia]

━━ moved to ticket ━━

[ember panther]

Hello all; I'm trying to find a way to integrate TicketTool into our Asana project used for tracking issues. I can do the Asana integration bit, but I'm curious if there's some way to trigger code in response to changes in tickets... a basic webhook system would be best, but polling an API would also work...

[shut bolt]

Currently Ticket Tool doesn't count with a public API although its among the #💡│suggestions. There is a beta test feature with webhooks, it's a premium feature that can be enabled by requested for premium servers

[ember panther]

If we can have access to the webhooks, and they are generally good enough to receive ticket updates, we would very happily pay for premium 🙂

Is there rough documentation? Totally understood if not (being in beta).

But the webhook approach is the preferred solution for us, and we'd much rather buy a bot then waste time coding more than we need to

[shut bolt]

As of now we haven't developed the docs for that feature, probably the only part we missed on our documentation 😅

[shut bolt]

Allow me a second, I'll go for something

[ember panther]

No worries, I'm fine without a script. Just as long as they have the basic events (ticket created/updated/closed) and those events include key data (username and all relevant ticket data) I'm sure I could figure it out

[shut bolt]

https://i.imgur.com/GiKS51b.png

These are the events you can access with the feature

[ember panther]

This is perfect, thank you. I just created an account and started a premium trial (account 887187998519730177)

[shut bolt]

I'm not 100% sure which information contains the webhook once its triggered but I know it includes tons of it jajaja, I haven't tested webhooks besides discord ones with this feature

[shut bolt]

Great, I'll notify BattleEye and will come back with his response, I haven't faced a case of enabling webhooks for free trials, the ones that I've seen have a subscription so I must check that, brb

[ember panther]

Thanks! I need to step out for a bit. I'm on a trip right now anyways, but I plan to buy the full pkg once we get home on Weds

[shut bolt]

No problem! Battle has tell me it's fine and we'll enable the feature for your server, I'll let you know once it's enabled

[hardy hearth]

Is there a way to allow unlimited tickets to be made on a panel? I doubt anyone will ever reach 99, but it's always nice to have the option just in case.

[fleet linden]

hey how can I set up a support team?

anyone know?

I wanna add roles that can do tickets

[shut bolt]

There is actually no way to limit the amount of tickets in a panel, the Ticket Limit is the amount of tickets per panel a single user can open

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fleet linden]

Thank you so much!

[shut bolt]

Sure

[fleet linden]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[fleet linden]

Do I have to resend the ticket tool message after I change it?

[shut bolt]

Nop, the new tickets will have the roles added without the need of the panel to be resent

[fleet linden]

thanks @shut bolt

thanks @shut bolt

😦

[shut bolt]

It's fine jajaj, the bot has a cooldown

[fleet linden]

If I manually had deleted some tickets last night, like right click deleted, how can I reset the ticket to say 0 open tickets?

[shut bolt]

Oh

[fleet linden]

nvm it says 0

[shut bolt]

Oh

Nice

JAJAJA

[fleet linden]

Bothering you for no reason xD

[shut bolt]

No problem

[fleet linden]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[fleet linden]

[hardy hearth]

Oh, ok I misunderstood that. Thanks for the help!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

No problem!

[shut bolt]

Hi @ember panther Otavio has enabled it for you, if you face any problem let us know in #🎫│make-a-ticket

[jade topaz]

I need help, tickets aren't going into the category they're supposed to go in.

ping me in response

thanks!

[shut bolt]

How many tickets do you have in the category already?

[jade topaz]

one

min

quick scan/count, estimated 50

[shut bolt]

Discord only allows 50 channels per category, probably that's why

https://i.imgur.com/Z3TGbGu.gif

Assign a second category for new tickets to be placed on

[jade topaz]

Alrighty

[fleet linden]

How do I set what category the tickets go into?

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[compact pulsar]

tickettool is in one of my servers

nvm

[fleet linden]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[fleet linden]

[shut bolt]

Sure

[mortal sparrow]

Yo

How do I put tickets in a catagory?

[limber anvil]

Wdym

[red slate]

Why does it say invalid form of body when I want to create a ticket?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help Category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[sly mural]

You know the person who purchased the ticket tool premium

Are they the only person who can access the premium perks

Or can they enable an admin to be able to manage them

[delicate aspen]

HELP the serveur is down

[atomic solstice]

is the @pseudo glen in your server not working?

[delicate aspen]

??

the serv is down JUST RUST x2 soloduo

cant connect

sorry for bad english im fr

[atomic solstice]

this is the support server for the Ticket Tool bot, we can't help you with anything else

[delicate aspen]

I think i have create a ticket

[atomic solstice]

yes you did, but you will get the same answer. We don't provide support for rust

[delicate aspen]

Oh

i understand !

[atomic solstice]

if that server that you want to play on has a discord server as well try to join that and ask there

[jade topaz]

Why it's going error??

@atomic solstice

[atomic solstice]

Please don't ping support, read the rules. Ask a question and wait

[jade topaz]

Ok

[atomic solstice]

the bot probably doesn't have the View Channel & Send Messages permission in the channel where you are trying to send the panel into

make sure you enable those for the Ticket Tool role in that channel

[jade topaz]

But bot have role

all bot can send

ticke ttool can't

[atomic solstice]

what happens when you type $debug in one of the channels where ticket tool can see and type?

[buoyant hollow]

I have the same problem

[buoyant hollow]

When I type, nothing happens

[jade topaz]

Same ticket have perms but didn't reply

[slender minnow]

Update your discord client from your respective app store. Its a discord issue.

[red slate]

Ok

[red slate]

Tysm

[red slate]

It worked

[slender minnow]

No problem

[slender minnow]

Can you run $debug in a channel where ticket tool has access to read and send messages and view message history.

[cyan birch]

Help I went to open a ticket and it doesn't work I spoke Invalid form body do you know what it is?

[slender minnow]

@cyan birch update your discord client to the latest version. Check your respective app store.

[cyan birch]

Okay

[jade topaz]

How we do: when we close the ticket it will delete automatically?

[craggy geyser]

Turn off "Two step ticket" in the general options

[green wyvern]

Hi, I bought an account but it doesn't have league of legends in riot client. Can I get a replacement?

[civic rover]

how do I add both the button and reaction for this message

[craggy geyser]

No idea. We are the support for a discord bot, and have nothing to do with riot

[craggy geyser]

We don't use reactions anymore, only buttons. Reactions were used before buttons existed

[civic rover]

A decent amount of members can't open tickets with the buttons

It shows as an error

[tribal cedar]

What would that error be? Most times it fails because their discord client is not updated

[craggy geyser]

Alternatively the server might have the permissions set wrong in which case reactions wouldn't have worked

@solemn solar, in regards to your suggestion, ticket tool responds to commands from other bots, but it's limited. I think it's 30 commands per minute across all servers, otherwise people could break the bot and get it rate limited by spam bots

[solemn solar]

well that's bad, I really need it so that I can close the ticket with my bot, which sends additional messages

if not, I would like a function that allows you to create your own buttons

[humble sequoia]

━━ moved to ticket ━━

[formal stream]

vc pode me ajudar queria poder jogar no serve mais estou tendo dificuldades no cadastro por conta do número de celular q pede como eu moro no interior do nordeste aqui não tem área só internet.

[steady narwhal]

Guys help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[steady narwhal]

@atomic solstice

[atomic solstice]

Please don't ping support, read the rules

[atomic solstice]

try updating your discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[steady narwhal]

sorry

[steady narwhal]

i will

[slender minnow]

Hiya camt see your server on the dashboard?

i am not that good in romania so i couldn't understand through images

[hushed finch]

why is the bot not showing in the manage servers thign

[atomic solstice]

log out and log back in to the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[hushed finch]

Whats the dashboard role called?

[atomic solstice]

the dashboard role is a role that the Owner of the server has to assign so people with that role can then access the bot dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 22, 2022, 4:41 PM

[hushed finch]

Is it a discord role?

[atomic solstice]

yes

what happens when you type $level in that server

[hushed finch]

What do you need to name it to access the dashboard?

[atomic solstice]

it can be called whatever you want

[hushed finch]

Ohh, so you add it to the dashboard bassicly ?

[atomic solstice]

they just need to select one of the roles in the server as a dashboard role

[atomic solstice]

yes you just pick whichever role you want

just be careful now to add it to any roles which all members have cause then all members could make changes to your dashboard

[granite cedar]

Hey how can i make the ticket tool ping in an role when an ticket is created?

[slender minnow]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[slender minnow]

@granite cedar refer above

[granite cedar]

Tysm

[atomic solstice]

also refer to the #546557408902905896. Mainly rule 4

[torn crescent]

Hello

i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[torn crescent]

how to fix this

[regal goblet]

You have hit the max amount of channels in that category

Max is 50 per category

[torn crescent]

meaning?

look

[atomic solstice]

it means that the bot cannot move more channels to the Closedcategory as there are already 50 channels in there

you will either have to delete some channels from the closed category or make a new category and add it to the closed categories list for the bot

[torn crescent]

there's 6 channels

[atomic solstice]

could you type $debug in your server and send here the link the bot responds with?

[atomic solstice]

hmm that is weird

[torn crescent]

[atomic solstice]

did someone from the staff change any permissions inside the Closed category recently?

[torn crescent]

no

[atomic solstice]

ok could you please open a ticket from #🎫│make-a-ticket and send this there?

[torn crescent]

is everything fine?

[cedar locust]

Hello i nede help i invate ticket tool to my server but i cant manage him on dash board help pls

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[proven root]

OPA

[quartz wigeon]

I'm setting up my tickets, but I don't want all my mods to see all my tickets. What do I need to change in the permissions so they can't see the tickets?

[spiral heath]

i cant see my sv in dashaboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[spiral heath]

@atomic solstice

hmm

[atomic solstice]

Please read rule 4 in #546557408902905896

[spiral heath]

hyh

[atomic solstice]

also of you relogged and you still don't see the server then try the part of the embed which says Note:

[spiral heath]

hmm

i have another sv

[atomic solstice]

Like I said above read the embed which is above your message

#🆘│community-support message

[spiral heath]

I did not understand you

[atomic solstice]

@spiral heath this embed explains what you need to do if you don't see your server in the dashboard

[grim stirrup]

hi

[spiral heath]

oh new done

im log uot and loging

[grim stirrup]

how could i make role view all tickets

[atomic solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

here is how ^^

[grim stirrup]

thanks bro

[high oyster]

Im trying to make it ping a voice channel

how do i do that

[humble sequoia]

Solved in another channel.

[slow ocean]

How do I put a ticket on my server, my ticket channel?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@slow ocean ^

[slow ocean]

Yes ?

[fallow ingot]

have a look at this

and if you need anything else just ask

[slow ocean]

Ok

[bitter flicker]

Is there any update to what the “invalid body.” Error and how to correct it

We have aredy tried to rest app, update app

[shut bolt]

Reinstall the Discord app, it's a Discord problem rather than a bot one

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[static geode]

some admin to talk to me, there are two players making base in an irregular place.

[shut bolt]

Check your server's global limit

[shut bolt]

Wrong server

[static geode]

2022|Liv|loot+

[jade topaz]

How to set up multi panel?

[little helm]

YOO TYSM DUDE

[shut bolt]

Sure

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Yup, wrong server

[astral maple]

how can i make the top messaged embed?

[static geode]

what do you mean wrong server?

[tribal cedar]

This is ticket tool support a discord bot. Not a gaming server.

[static geode]

oh yes i understand

[bitter flicker]

Yea it’s only a single person so idk what’s going on with it the admin said he reinstalled it and it’s up to date but it’s still not working sadly

[hot cloud]

Hey, How do I save Closed Tickets?

[bitter flicker]

Go to your dash board and go to panel configuration

Then go to your panel settings

[hot cloud]

and here?

[bitter flicker]

Make sure you have both transcripts/logging

[hot cloud]

@bitter flicker oh

[bitter flicker]

Once that’s done and you hit close you have a transcript button hit that and delete it

[hot cloud]

um

[bitter flicker]

Uh give me one sec

Did you save it ?

[hot cloud]

like this?

[bitter flicker]

Hit close agian

[bitter flicker]

What ever you want to have it log check it to green

[hot cloud]

I want closed ticket like this

@bitter flicker so?

[bitter flicker]

Uhh what the

[bitter flicker]

Make sure that the two that are green are marked with delete unless you want it like that

[hot cloud]

@bitter flicker it's like this

[bitter flicker]

I never seen the embed above but yea