🆘│community-support

[hot scarab]

You need to do $setup

[slender minnow]

transcript command? Saves the ticket trancript in a .html format. If no channel is specified for the transcript, it will be saved in ticket so that you can download it whenevr you geel like.

[slender minnow]

There is no such command fyi

Atleast as much as i remember

[hot scarab]

oh ok

[undone remnant]

How do I make the bot ping the support team?

[hot scarab]

I don't know

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[regal goblet]

@undone remnant ^^

[crisp forge]

how do i make it create ticket channel in a category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[regal goblet]

@crisp forge^^

[waxen plaza]

Can we re open old tickets?

[wild solar]

how do I check who made a ticket

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

if they've been deleted, no

you'll have to talk to discord to restore the deleted channel

[clear jacinth]

Hello, sorry to bother with easy question

Can tickettool be integrated with Zendesk, f.e. ?

[copper owl]

What is zendesk

[clear jacinth]

Its a support tool

[copper owl]

Never heard of it

[clear jacinth]

Service Desk Solution

[copper owl]

Yup. never heard of it

so ill be confident and say, no

ticket tool can't integrate with zendesk

[clear jacinth]

Its a Service Desk solution

A lot of big companies use it for handling their ticketing/support sections

[copper owl]

Gotcha. As I've mentioned, I've personally never heard of it

So TT can't integrate with it

[clear jacinth]

Alright, thanks

Can TT in general integrate with other CRM solutions than? if Zendesk, for instance, is not supported

[copper owl]

TT isn't integrateable with any other service currently

the only way you can "integrate" is webhook options, which is a premium only feature which allows you to send logs outside of your server. Maybe on an external server, maybe on a Google Excel sheet or Google drive.

[clear jacinth]

Gotcha. Im trying to cut the waiting time for our company when people are being asked to open tickets in the CRM.

Would be easier if they open them with TT and this sends the information as a ticket to the CRM we are using.

Thanks for the explanation, really appreciated.

[copper owl]

If you're looking to use ticket tool, making a discord server is the best bet for this

there's currently no way to integrate tickets into another software like Zendesk or any other "ticketing" system big companies use

honestly you'd be better off making a discord server as a contacting system and using ticket tool for this. I've seen some small companies do this already and it works wonders with them

[clear jacinth]

No, no, we already have discord server 🙂

But the company is not that small and having CRM is a must, since also the FAQ is there.

I will continue exploring options, super thanks for the brief.

[copper owl]

What exactly do you want transfered over to the CRM?

[clear jacinth]

The "ticket" details

Username: xxxx
Problem: yyyyyyy
Attachements: zzzzz

This whole data submitted api-api i guess

but really never mind, im thinking out loud 🙂

[copper owl]

nono this is good thinking out loud

I like your idea and it would make TT alot more organized for companies

[copper owl]

i would definitely suggest having you send your idea in detail in #💡│suggestions

[clear jacinth]

I will do that for sure

in 20-30 minutes you can expect it

[copper owl]

throw as much detail as you'd like

we do have an update coming up so you might get lucky and have it released

[clear jacinth]

I will, thank you

[fading nymph]

Why my server is not on the dashboard ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fading nymph]

Thanks

[shut bolt]

Sure

[fading nymph]

That doesn’t work.

I speak about the site

[shut bolt]

Read the note

[fading nymph]

It work !

I try relogin and it work, thanks

[shut bolt]

[rare trellis]

Hi is tv down again

[plain surge]

Hello @rare trellis
This is Ticket Tool support server

[upbeat kite]

her there @plain surge

is it possible to make the ticket tool include one role in the new ticket channels created?

[merry wadi]

Why is it not showing my servers

[plain surge]

Do you mean you want another role to also be able to view tickets?

Also please refrain from pinging staff next time

[plain surge]

Please try relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[upbeat kite]

yes, that is what I mean

oops sorry for the pin above

[plain surge]

You can add other roles as Support team roles here

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[plain surge]

Or you can roles as additional roles

$additionalroles

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent from Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[plain surge]

You can set permissions for both roles under "Permissions options" in panel settings.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[ivory hinge]

Hello, I manage 2 servers and would like to purchase premium for the bot. If I buy premium, do I have to do it for both servers seperately or is 1 enough?

[tribal cedar]

Each subscription is for one server.

[waxen plaza]

So if i close ticket, delete it is gone gone or can i re open it on dashboard ????

i have someone said ordered something and i need recheck ticket

[gloomy steppe]

Hi

[scenic plinth]

If you have a transcript channel saved and saved the transcript of the ticket, you can go back to it. It's easiest to search the number of the ticket. Other than that there is not any other way to check it through Ticket Tool.

[gloomy steppe]

How can I get tickets to open to a specific category?

[gloomy steppe]

@scenic plinth

[scenic plinth]

Don't ping me for support please!

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gloomy steppe]

Thank you bro

[hushed vessel]

Is if I get this correct, the limit is 1000 messages for a free user and 1 week for a transcript?

I just used the ctrl+f feature to find old messages but I just wanna make sure

[jade topaz]

Is there any a way to make tickets have customer names once they open?

[shut bolt]

Yup

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Use the variable {ticket.user.name}

[jade topaz]

hell yeah thank you ❤️

[shut bolt]

Sure

[next crest]

help? lol

[atomic barn]

what u need help with?

[next crest]

oh im sorry all hell broke lose 10 ppl wanted to talk lol

Ticket tool says ppl with visitor role dont have permission to use the ticket tool..not sure why :/

[dense bluff]

When I try to open a ticket it says this server isnt active

[shut bolt]

Check the blacklisted roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Check this next message

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[next crest]

so the unverified role with no perms ppl automatically get when arriving 😄

nope thats not it

[shut bolt]

May I have the server ID?

[dense bluff]

It doesnt show any of my severs when I try to disable it

[sinful pond]

gm!
i don't know if this question has already been answered, if so i'm sorry.
Is there a possibility to limit the maximum number of tickets that can be opened?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[next crest]

ID ?

you mean link?

[shut bolt]

Hi there, currently it can't be set a limit for the whole server but it has been suggested #💡│suggestions message

[shut bolt]

You can run $id in your server and give me the number the bot will respond with

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[next crest]

nothing

Server id - 930598154175406100
Server id - 930598154175406100

ok 😄

[sinful pond]

this feature would be really helpful
thanks for the quick help!

[shut bolt]

Thanks, please stand by a sec

[shut bolt]

Sure

[shut bolt]

https://i.imgur.com/04QC8zP.png

All the people with one of those roles

Can't use the bot

Are you sure it isn't that?

[next crest]

im a server boosterand can use it 😄

but im the server owner

[shut bolt]

Well, that's why

[next crest]

do you know why the others cant?

[next crest]

o.0

i dont even know where you found that ive never set roles to that

😄

[shut bolt]

The server's dashboard

Inside Server Configs

[next crest]

Server settings...

[shut bolt]

https://tickettool.xyz/dashboard/930598154175406100/server-configs

[next crest]

yes i was searching for that link as I realized lol ty

[shut bolt]

No problem

[next crest]

hilarious..lol ty

[shut bolt]

Sure mate

[lavish condor]

@shut bolt

Do you know a solution to this problem? The ticket opens and then immediately deletes

[prime bridge]

a3dam818 🇸🇦⃤#4361 has been warned!
They were notified via dms.

[lavish condor]

@shut bolt

[shut bolt]

#546557408902905896

[thin crypt]

How do I make the tickets created show up under a different category instead of the top of the server?

[shut bolt]

Hi!

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Choose a category as shown

[thin crypt]

thanks so much pablo! have a wonderful day:)

[shut bolt]

Sure! Same for you mate

[plush lion]

Hello. How do I close my ticket so I can make a new one? The message with the channel to my ticket disappeared. Thanks.

[shut bolt]

I see the tickets appear there

[shut bolt]

Hi! Did you opened a ticket here?

You just joined so I guess no 🤔

[plush lion]

Sorry, no. In another server.

[shut bolt]

Oh I see

You should look into the channels of the server

And look for the ticket

[plush lion]

Okay. Will try again.

[lavish condor]

Do you come to my server and see what the problem is? please

[shut bolt]

Give me the server ID please

[lavish condor]

sirver id ?

[shut bolt]

Run $id in your server

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[shut bolt]

And give me that number

[lavish condor]

916775650612891699

this ?

[shut bolt]

Yes, stand by

[plush lion]

Thank you! That worked!

[shut bolt]

Everything looks fine, are you okey if I open a ticket for look into it

[shut bolt]

Glad to hear that!

[lavish condor]

I can't see the ticket in my server and it also won't open

[shut bolt]

That doesn't answer my question, are you okey if I open a ticket here to look into it

[lavish condor]

they don't answer !!

[lavish condor]

Are you okay if you answer me?

[shut bolt]

https://i.imgur.com/wnz9pch.png

And you don't read

[shut bolt]

That's what I offered, but you didn't answer to my question, twice

[lavish condor]

I'm sorry, but my English is simple, what is your question?

[shut bolt]

No problem, I'll answer your ticket

[fallow swan]

hey guys, can i ask how do i make a private channel for server members using the bot

[shut bolt]

Hi there

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out

[fallow swan]

Oh thanks

[shut bolt]

Sure

[dusk dragon]

How to customize the message sent when a Ticket is created so it pings the Staff role?

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Hey!

i need help with something, how do i stop tickets from getting deleted after getting closed? @shut bolt

the option is disabled, and it still does it

[shut bolt]

#546557408902905896 do not ping support members please

[jade topaz]

Oki, my bad

[dusk dragon]

Alright thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Which option?

[jade topaz]

Two Step Ticket

is disabled

Im trying to get it to log the transcript of every ticket when closed, not deleted :/

or is that for premium?

Seems like it! Just bought it ❤️ thanks in advance.

[shut bolt]

Disabling it is what causes that

[frozen zodiac]

Hey I need help

I have no clue how to use this

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[silver notch]

What is the problem @worldly canyon

@mystic hound

@pale pilot

@wicked scroll

[prime bridge]

MR CHARMING#9354 has been warned!
They were notified via dms.

[mystic hound]

nearly caught a double warn there

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. اقرأ الإرشادات التالية لمعرفة كيفية إعادة تسجيل الدخول

كيفية إعادة تسجيل دخول في لوحة التحكم.
اذهب الى لوحة التحكم. اضغط على صورة حسابك الموجودة في أعلى يمين الشاشة, ثم اضغط على زر Logout. عندما تسجل الخروج, يمكنك اعادة تسجيل الدخول مرة أخرى في الموقع.

ملحوظة :
تحتاج إلى أحد هذه الصلاحيات الثلاث للوصول إلى لوحة التحكم:

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

⚠️ يمكنك تأكد من صلاحياتك باستعمال الامر $level في سيرفرك.

User permission level with Ticket Tool
@User is permission level: 0 (User)```» اذا استجاب تكت تول أن مستوى صلاحياتك 0,  هذا يعني أن لا يمكنك الدخول على لوحة تحكم سيرفرك. 

انظر الGIF التالية لخطوات إعادة تسجيل الدخول

[silver notch]

What should I do @mystic hound

I logged in, it warns Again @mystic hound

[pale pilot]

Read the rules. Don't ping staff

[silver notch]

So how do I get in touch with managers? @pale pilot

[terse tinsel]

How do i invite a user to ticket

[pale pilot]

Open a ticket in #🎫│make-a-ticket and don't ping me again. That will result in a mute

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[pale pilot]

@terse tinsel

[terse tinsel]

Thank

[wise bane]

someone help me is there a minecraft server?

[clear jacinth]

Hello, I dont have permission to write a suggestion in "suggestions"

[wise bane]

Vladimir you must put .suggest and the suggestion

[clear jacinth]

thank you

thanks @wise bane

[iron night]

Gave +1 Rep to @wise bane

[wise bane]

There is no problem. You are welcome

[wise bane]

What is that?

[craggy geyser]

That's a rep system. When people thank you the bot gives a rep

y!toprep

[iron night]

Reputation leaderboard

# -- Points -- User
#01:    564 - Neptune#6814
#02:    376 - Yareaj_#4383
#03:    253 - Light#1591
#04:    230 - Quo#0026
#05:    222 - Swift#9871
#06:    204 - Ticket Tool#6207
#07:    180 - lxvxnilla_kitkatxl#0043
#08:    179 - Simple#2000
#09:    177 - Devツ#1234
#10:    166 - Satisfy#4339
#11:    123 - BattleEye#9668
#12:    116 - 813459470168227851
#13:    112 - Tinyy#3205
#14:     89 - 832329623596957797
#15:     85 - otaviocng#4443

Full leaderboard: https://yagpdb.xyz/public/509192800865353738/reputation/leaderboard

Page 1 · Feb 4, 2022, 9:21 AM

[wise bane]

Okay thanks

But what is it for?

[craggy geyser]

It's an indication of who helps out, but not everyone uses it so it isn't perfect.

[wise bane]

Okay thank @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[short cypress]

I subscribed Premium bot , i cant change here ?

and bot join in my discord i give hem administrator !!

[cloud pelican]

what does transcript do again?

[copper owl]

it's a copy of a ticket.

[cloud pelican]

so i get a link?

that can be usedto share?

[copper owl]

Yup.

the transcripts are fully stored within your own discord server.

You set a channel for it.

[cloud pelican]

what if its not set?

so its basicly archive

[copper owl]

then the transcripts get saved within the ticket itself. which usually gets deleted right after.

If you haven't configured the transcript channel, all past tickets will not be available to check unless you talk to discord to restore the deleted channels.

[cloud pelican]

im not the owner and i made a test ticket for it, thank god, otherwise it wouldve gotten rid of an important ticket

[frozen granite]

2 questions, i have had premium for over a year now, I have a new discord server
Can I have my premium bot in the other one too? So the bot works in two servers as premium or is it one sub per servetr

2nd question, is there an option to have a message generated when someone opens a ticket? I.e the channel opens and it states, have you check faq channel first?

[plain surge]

For the first question: if you bought one subscription, then it can only be used on 1 server, but you can move it around (from server to server). If you move it, the previous server will lose the premium

For the second question: You can change the ticket message that is sent when a ticket is opened here

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[frozen granite]

thanks!

thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

[jade topaz]

https://discord.gg/6RW3SQAyAJ

[queen radish]

How to set up a supporter role ?

[shut bolt]

???

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

$help

[shut bolt]

If you want to use commands use #🤖│bot-spam

[jade topaz]

Ok

But how do I set up the

[queen radish]

@shut bolt Thanks sir for your help 👍

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

Boy

Bit

Bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Sure, let us know if you have more questions

[jade topaz]

Idk how to get their in my dc

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

Bc my old dc got hacked and haven’t done that in a awille

[shut bolt]

[jade topaz]

I cant fucking do that

Like do you not listen

[shut bolt]

And you do not read

And there is no need to be rude

You asked

"But how do I set up the bot"

I gave you the response

[jade topaz]

I set it up

I just need to make it so people can make tickets

[shut bolt]

That's exactly what the setup is for mate

[jade topaz]

Can you do it for me

[copper owl]

We don't offer that support.

[jade topaz]

Ok

[copper owl]

I suggest you read the documentation and ask any questions you may have with respect.

[jade topaz]

But are you able to get my dc back for me that’s got hacked

[copper owl]

We aren't discord support.

[jade topaz]

Really

Who is than

[copper owl]

Go talk to discord for that, your hacked account isn't of our concern.

[copper owl]

discord.

[jade topaz]

What their dc

[copper owl]

hence discord Support.

[shut bolt]

They don't have one, https://dis.gd/contact

[copper owl]

^

[jade topaz]

I sent it

It’s just really hard settling up the ticket not

Bot

[shut bolt]

Have you actually read the guide?

[jade topaz]

No

Ima do it now

Where do I go

[copper owl]

you know that's a GREAT step to take

[shut bolt]

Here

[copper owl]

..

[jade topaz]

I don’t undated

Understand

[shut bolt]

Which step

[jade topaz]

The last 1

[shut bolt]

Which number is that one?

Have you read the whole set of steps? Or just went and skipped some

[jade topaz]

3

[shut bolt]

Step three is not the last step

What don't you understand of step 3?

So I can guide you through it

[kind gazelle]

Good morning, is there a way where I can see all the closed and deleted tickets?

[copper owl]

transcripts

if you havent setup transcripts somewhere on your server, then the only way would be to contact discord to restore the channel

[kind gazelle]

Thanks for the help

[iron night]

Gave +1 Rep to @copper owl

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[copper owl]

@silk pewter #🤖│bot-spam

Dont use tags here unless theyre used to assist someone

[silk pewter]

I was assisting myself

[copper owl]

Thats when you do it in #🤖│bot-spam ...

Just dont use tags / commands in here unless you're assisting someone other than yourself 🙂

[silk pewter]

I was assisting the developer's bank account if that counts

[empty saddle]

Is there a way to make it that only the people within the Support Team can close a ticket and not the end user themselves? TIA

[jade topaz]

This appear to the members in my server when they click on the reaction to open a ticket..

What is the problem here?

And how to solve it?

[toxic bear]

hey guys, how to set up a bot so that it will ping the role i want when some user opens a ticket?

[plain surge]

Head over to the Dashboard > Panel configs > Settings > button options > close button settings > Support team only

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[plain surge]

Please make sure you don't have roles selected under "Blacklisted" in server configs on the dashboard

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[plain surge]

You can ping a role when a ticket is created by editing the ticket message here

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[plain surge]

Then use this variable

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Hello, where can I set a category in which tickets will be created and available for reading by the administration

[plain surge]

Your ticket was answered

[jade topaz]

Oh OK thx

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No problem 👍

[lunar elk]

Can we retrieve a deleted ticket?

[plain surge]

If the ticket's transcript wasn't saved, then no you can't.

[odd mesa]

Hello, who whom to throw off proofs for wl ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[odd mesa]

Can you help me ?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[mild nimbus]

Hello

I have a premium bot but isn't working

[daring geyser]

How do you make the ticket thing

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[daring geyser]

Ok

[crude frost]

Hello! I just wanted to check in on the progress of the Archiving problem with TupperBox that was opened some months ago!

[shut bolt]

TupperBox?

[crude frost]

Yes, the bot that allows you to send messages as a "tupper".

[shut bolt]

And how is that related with our bot Ticket Tool?

[crude frost]

I was told the ticket was sent to private. Apparently it was being looked into. #🆘│community-support message

[shut bolt]

If he hasn't said anything else, that means there isn't news on that

[crude frost]

I see. Okay then. Is it possible to get a follow-up? Or no?

Just to keep things current, I hope you understand.

[shut bolt]

Battle is currently not home, whenever he's back I'll reach to ask him about it

[crude frost]

Thank you very much! Very appreciated.

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure mate

[vital breach]

Hi how do we make it such that when someone open a ticket it will ping a role?

[slender minnow]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[slender minnow]

@vital breach see above ^

[vital breach]

tysm

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

No problem,
there was no need to ping me thanking again lol

[vital breach]

:D

[brisk pelican]

My ticket tool is not even answering to the "$help" command

Is it normal??

[copper owl]

Nope

[copper owl]

oops wrong reply

Nope as in, not normal

[brisk pelican]

Ok

[copper owl]

make sure it has permissions in the channel you're using the commands in

make sure you're using the correct prefix

[brisk pelican]

I have it Admin

Gave*

[copper owl]

^^

[brisk pelican]

I'll check the prefix

Yes, ty

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[brisk pelican]

Is there any way of checking what is the prefix??

[copper owl]

run @pseudo glendebug and it says what the prefix is

[brisk pelican]

Ok

Not working too

[copper owl]

yeah because you ran the command wrong

[brisk pelican]

Ohh

[copper owl]

ping ticket tool and run the command. youre using the prefix which already isnt working

@ticketooldebug

ping ticket tool and put debug

[brisk pelican]

I did it too

[copper owl]

show me

[brisk pelican]

Is that right??

[copper owl]

yup. which bot do you have in the server

premium or free

[brisk pelican]

Free

[copper owl]

Server ID?

not the invite

the ID, i know some people mistake those two

[brisk pelican]

Lemme get on pc

[copper owl]

Sure

[brisk pelican]

Sorry for the inconvenience

[copper owl]

not at all

that's why we're here

[brisk pelican]

848323427700965388

there

[copper owl]

One second

Someone selected the premium bot in the Server Configs page

you need to select the free bot there

[brisk pelican]

bruh

ok ty

i'll access the site

i think i did it

worked!!

thank u @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

👍

[dense garnet]

hello

i need help !

bro this server is so unrensponsive

[lilac girder]

https://nohello.net/en/

What you need help with?

[dense garnet]

i actually crated the ticket i got responded 🙂

[slate snow]

hi, can i set that the tickets will be created in specific category?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[bold totem]

Purchased the premium bot for 1 year but it is telling me that I am still on the free plan.
Where do I find my “Premium Key” to activate my purchase?

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[lilac girder]

@bold totem try this

[ancient crest]

Hello

How to do claim button ?? @copper owl

[lilac girder]

If you don't mind me answering instead of nep answering~

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[lilac girder]

@ancient crest This may help you

[copper owl]

#546557408902905896.

if i was available to help, i would.

[ancient crest]

Wait

I have enabled all option and it doesn't work

[lilac girder]

do you have premium?

[jade topaz]

hi

[slate rock]

Hello. I don't have the server displayed in the control panel. The bot was restarted, the site was reloaded, waited for more than 1 day - nothing helps. What to do?

[jade topaz]

I just need something simple. Do you know how to make more than one button here? in TicketTool

[fossil veldt]

Hey, how Can i do this Ticket System ??

[slender minnow]

You require atleast an admin role or atleast dashboard access role to access the server dashbaord.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[lilac girder]

@jade topaz

[slate rock]

I am the owner of the server

[fossil veldt]

??

[slender minnow]

Can you try relogging into the dashboard?

[slate rock]

Yes

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lilac girder]

try this @fossil veldt

[fossil veldt]

Ok

[worthy root]

what bot commands

[desert summit]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[desert summit]

$commands

[worthy root]

it no works

[desert summit]

What do you mean With „it no works“ ?

[worthy root]

how to make a thing where people will take tickets

[viral scaffold]

I tried to make a panel and everything then when I put which channel I want and make sure hot has perms it says “access denied , bot doesn’t have perms”

[humble sequoia]

━━ moved to ticket ━━

[tame quarry]

hello

[lilac pivot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

If you are going to use commands for yourself please make sure to run them in #🤖│bot-spam mate

[stone kindle]

How can i make ticket channel name to display name of user who created it insted of nuber?

[void cape]

Is this the correct place if i want to find out if my order for fivem has been done corrently or even went though?

[shut bolt]

As told in your ticket, no

[void cape]

you didnt tell me where to thou

just said no...

[shut bolt]

If I knew

I would have said

[void cape]

i got told to come here thats all

sorry

[shut bolt]

No problem

[shut bolt]

Hi, you'll need to change the default ticket name and use the {ticket.user.name} variable inside it, to edit the default name follow this process:

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Wrong message

[shut bolt]

@stone kindle this one's for you, I responded to the wrong message LMAO

[neat kernel]

e tomei block de id

[desert summit]

Panel Configs >> Settings >> Ticket-Options >> Ticket Opened channel name

(It´s just for premiums) @stone kindle

[shut bolt]

@neat kernel Refrain from sending any type of files, specially .exe, unless it's a problem related to our bot send screenshot

[neat kernel]

fui bam alguem ajuda ai

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord @pseudo glen, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[tough lake]

whats the command for ticket bot

[shut bolt]

The command for what?

[fair widget]

hello,can somebody fix my bots in my own server dm me if you want

[shut bolt]

This is not the place to look for that mate

[fair widget]

o sorry

[shut bolt]

It's fine

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[shut bolt]

I bet you didn't read the ticket message, did you?

https://i.imgur.com/TqxUPvD.png

And the time, as shown in the photo I just sent, is from 24 to 48 hours

I invite you to read #918271177988907079

[atomic barn]

You do know that support staff have other things to tend to right? This is voluntary and they will answer whenever they have free time lol

[shut bolt]

All of us speak english

Thus why you receive a faster response

[shut bolt]

This is it basically

[atomic barn]

🍞

[shut bolt]

You just answered to yourself

[shut bolt]

Breadlo!

Bread is 🍞

And I'm Pablo

And I use a lot the bread emoji

Hence why we have the breadlo idea

Nice 😎

[coral wraith]

How do I put the tickets in a category

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[coral wraith]

I don't want them at the top

Ok thanks

[shut bolt]

Pick a category as shown above, save changes and that's it new tickets will spawn there

Sure

Why would I do that LMAO

It's a good one indeed

[coral wraith]

What is category closed

[shut bolt]

You can have a different category for tickets to be placed once they are closed it you want, that's what the category is

It's fine mate

Yes I do, I'm actually a native spanish speaker

Todo bien, tú qué tal?

No mucho la verdad, y tú?

😎 me alegro

It's fine lol

I do

I'm a native spanish speaker

Nice

Yup

Colombia

What about you?

Nice

Nice

I don't answer to personal questions sorry

Is that a joke?

Are you aware that for having a discord account you need to be at least 13?

[compact ginkgo]

Hello, how to with which command i Can create the mess where people open tickets ?

[shut bolt]

Heya

It's not a command, but a process mainly

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide and you'll be able to set the ticket system

[compact ginkgo]

Okay, but I need thé premium ?

[shut bolt]

Our bot is free! You can use a lot of its features without the need of premium

[compact ginkgo]

Okay

[mossy blade]

Hello! How can I invite the premium bot into my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wary pike]

hey i got question is there way to make categories like when u create ticket from one message it goes to specific category and when you create ticket from other message it goes to other category?

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category per panel

[wary pike]

tysm

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[shut bolt]

Follow these steps

[jade topaz]

thanks daddy

[wary pike]

is there way to change ticket name like when i create ticket it just says number is there way to change that?

[shut bolt]

There are two ways to change it, option 1 is using the $rename command

Options 2 is updating the default name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[wary pike]

thanks

[shut bolt]

Sure

[wary pike]

it doesnt work when i change name

[shut bolt]

Whth which option?

[wary pike]

does it require premium?

[shut bolt]

Depends, which option you used?

The command, or the default?

[wary pike]

this

[shut bolt]

https://i.imgur.com/F6zEtof.png

[wary pike]

is there way to get this for free?

[shut bolt]

Premium?

[wary pike]

that feature

[shut bolt]

It's only available for premium users

If you want free premium, use $votes in #🤖│bot-spam and read the whole message the vote will answer with

[wary pike]

is therw any other ticket bot that has features like this for free?

[shut bolt]

No clue

[jade topaz]

so like

im banned for life

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this out

[azure jewel]

Is there a cool down option to prevent users from closing, opening, and spamming tickets?

[shut bolt]

Currently there is no a way to customize a time cooldown per user

There is a suggestion regarding it though
#💡│suggestions message

[copper owl]

why are you pinging? do you need help?

then please take the chat in #💬│general-chat

thanks

[paper topaz]

Hello! I just upgraded my ticket tool to premium and invited the premium bot, but when i try to make new tickets using the premium bot it only says to use $debug in the channel which does not work

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Enable it as shown above

[paper topaz]

thank you!!

also is there a way to get the ticket channel to be called @wanton heron#1234? i saw that i can do {user} but then i get the full ID

🙏🏻

[copper owl]

{user} returns the mention

which is why you get the ID

use something like {ticket.user.name}

it returns the ticket user's username

[paper topaz]

perfect!!
then two more questions, please excuse my incompetence.

1. how do i change the name and icon of the bot so that it does not say ticket tool?

• every time i think ive done it, it still shows the same bot name

[copper owl]

that doesn't exist yet. you can add a nickname but that's about it

[paper topaz]

2. is there a way to instead of close/delete to change it to accept/deny?

[copper owl]

Button Options of your panel settings

you can change the button text there

[paper topaz]

ok and then i should just log deleted as denied?

[copper owl]

You can't change the log text

if you're logging deleted tickets, then it'll stay as "ticket deleted"

you can't change the text there to be denied or accepted

[jade topaz]

Hey Hey, I'm setting up multipanels and it says 25 is the limit, but I only seem to get shown 10 buttons on my panel. Is that a limit from discord itself?

[copper owl]

how many panels have you attached

[jade topaz]

11

atm

[copper owl]

Then.. you'll get 11 buttons

[paper topaz]

ok and does the log say the "name of the ticket" deleted?

[copper owl]

Yes. it says the channel name

[paper topaz]

perfect, thats everything then, thank you!!

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

you're not gonna get 25 buttons if you aren't attaching 24 panels

The limit is 25,but you still need to make 25 panels and attached 24 to one

[jade topaz]

I know ofc, but I only get 10 buttons with 11 panels attachted
If I remove one of the 11 buttons, I see the missing one instead

so it feels like there is a limit to only display 10 buttons

[copper owl]

make sure you haven't disabled the create ticket button on one of the panels

[cloud solstice]

Hello my members can not upload images in the support ticket... Can someone help me?

[jade topaz]

ah found it, you can only have 5 rows of buttons below each other
so I had to change it to sow at least 3 buttons per row

[jade topaz]

he is missing permissions in the permissions options of your ticket

[cloud solstice]

Yes, where should I give the authorization? via the channel create support ticket?

[jade topaz]

but that will only work for future tickets, you'll have to give him the permission to upload images in the channel permissions directly now

[cloud solstice]

@jade topaz

Thank you

[jade topaz]

hello i dont want my panel to have the embed message i only want it to have the create ticket button

[humble sequoia]

━━ moved to ticket ━━

[primal wave]

is there anyway to check how many tickets someone has closed / answered

[copper owl]

transcripts

for now

use the discord search feature and use their ID

[primal wave]

@copper owl What is the command?

[copper owl]

There's no need to ping

there's also no command

you use the discord search feature with their ID

[primal wave]

Ah ok

[wheat ibex]

yo

[polar seal]

hi, anyone know a way to have a cooldown after someone close a ticket? I have some people who close their ticket just to open a new one when its a new case. We want to make them only use the ticket they already have

ticket limit is 1

[copper owl]

nope, no cooldown for tickets currently.

you can do something with blacklisted roles

Using a 3rd party bot, like dyno or yag, you can assign a role for x amount of time. If you blacklist that role, they won't be able to use ticket tool for x amount of time. Depending on what you set X as

so you're basically making a scuffed cooldown

[polar seal]

thank you! would you know if I can integrate so when someone close a ticket, they get that role? Or would I manually give this role

[copper owl]

I dont have an idea on how to integrated this.

you can ask the respective support servers for that.

[polar seal]

Ok, thanks!

[paper topaz]

hey, one question, is there any function to auto delete the ticket if ppl do not write anything in there for x amount of time?

[gaunt veldt]

I’m trying to make the Channel name include the ticket creators user but i can not figure out how. Any help?

[paper topaz]

gotta make a category for tickets

cant add tickets to a channel

[gaunt veldt]

no i mean so when they make the ticket, the tickets channel name will include the ticket creators user.

for an example say someone’s name was dog how would i get the tickets channel name to be dog’s ticket? or something of that nature.

[paper topaz]

ah easy

found out today as well

one sec will send you what you need to write

needa copy it over

[gaunt veldt]

ok thanks 🙏

[paper topaz]

{ticket.user.name}

just copy that into the messages from ticket and it will translate it into their username

@copper owl sorry to @ you but have a quick question.
Is there a limit to how many tickets can be in a channel?
They seem to from time to time overflow out of the channel I presume when they become too many.

[gaunt veldt]

in here?

ima just do some testing but thanks anyways:)

[paper topaz]

yepp anywhere where there is a message that you can customise you can put it 🙂

[gaunt veldt]

also have one more question, i’m kinda new to this so sorry if it’s a dumb question but i see other people have multiple buttons on there panel message, do you know how i could do that?

[paper topaz]

yepp multipanel, think its a premium feature tho

[gaunt veldt]

i have the trial on rn just tryna see if i want to get it

[paper topaz]

you just make multiple panels like normal and then instead of sending them all in the chat, just click on one of them and pick the multpanel option

but make sure you add all your text to the main one where you add the multipanel's to

cause it only takes the text from the main one

so you will have to make multiple text fields for the panel text

[gaunt veldt]

so the main one is the one i click on and pick the multi panel option?

[copper owl]

#546557408902905896 .If you'd like our help feel free to open a ticket

[rich carbon]

Umm Slash Command Perms?

[copper owl]

Not an Option as you can see.

not yet anyway

[rich carbon]

Can I Suggest Somewhere?

[copper owl]

it's been suggested already.

[rich carbon]

Okay Cool Thanks

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[pseudo dome]

I think this might need to be fixed

[mystic hound]

You can invite the premium bot even without having premium, it just won't work.

After the trial period it'll just sit there and do nothing but give an error

[spiral marten]

hi! ive followed the tutorial multiple times but no matter what i do the server im adding the bot to just wont show up

im not sure what to do to fix this

[slender minnow]

@spiral marten make sure you have admin perm in your role (and not a role called as admin) if you aren't the server owner.

To view your server on dashboard.

[spiral marten]

okay will try that thanks!

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[rich carbon]

How Should I Access Dashboard If Idk Website URL?

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

That's the URL

[rich carbon]

Is It Premium Command?

[shut bolt]

It's a tag

[rich carbon]

Ohkay Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[cobalt blade]

Hey!

I will like to add this...

When someone opens a mlo-support ticket then the ticket auto get called mlo-count like dis.

Can anyone help? 😄

[shut bolt]

Hi!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Replace the Ticket default name and include either mlo or use the {panel.name} variable

[deep cape]

مفيش حد عربي هنا؟

[deep cape]

عليكم السلام

بصراحة انا جديد مثلي مثلك في هذا البوت

[crude hedge]

Silly question. How do you add someone to a ticket on a phone? Without using @ Thank you

[shut bolt]

Using its ID

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[shut bolt]

Instead of the ping use the ID

[crude hedge]

Lemme check now.

[crude hedge]

So I type that in within the ticket?

[shut bolt]

Yup $add ID

Replacing ID with the actual ID

[crude hedge]

OK

[crude hedge]

Thank you.

[iron night]

Gave +1 Rep to @shut bolt

[crude hedge]

May I ask you another question?

[deft grove]

where can we write about hackers?

[crude hedge]

So I used the $add command. The person shows up as added on PC but not on phone. Is that a bug?

[deft grove]

shit server, cant even contact a mod for cheaters

to report"

[shut bolt]

Cheaters? What are you talking about

[shut bolt]

Could be a visual bug

[deft grove]

solo duo server 2x - 2 players using aimbots megasneg and greedy grub (or like that) near F3

u can see for yourself if you like

[shut bolt]

Well, we are not a shit server, you are just in the wrong server, we are the support server for @pseudo glen

[tired moon]

Is there a way i can enable tickets to have it so a certain role can post images in the channels? Or would i just have to edit category perms?

[shut bolt]

You can, I'll help you but it depends, do you want only X role be able to add images? Or you would like the user who creates the ticket to be able to do so?

[jade topaz]

So, I'm trying to make tickets for a server I'm an SHR in, the only place I can manage is my personal server? How can I make it so I can add tickets to the place I want?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Read this

[jade topaz]

Okay, thank you!

[shut bolt]

Sure

[jade topaz]

Yay, found it! Thank you so much!

[tired moon]

any user who creates a ticket, because they will all have the member role

srry for late response, my staff needed me for smth

[shut bolt]

Sure

[shut bolt]

No problem

[tired moon]

so yeah

i dont have a category for it, and i just want the member to be able to have image perms, cause the member role doesnt

[shut bolt]

Sure, so follow these steps:
Open your Dashboard
Go into your Panel Configs tab
Click on Edit User Opened Permissions
Mark as the Attach Files permission
Save changes

[shut bolt]

I was typing, sorry for my delay

[tired moon]

ok, perfect, i appreciate the help

[shut bolt]

Sure, try it out and let me know

[tired moon]

glad to know battleye has good support staff

[shut bolt]

[tired moon]

i could tell him to promote you

[shut bolt]

👀

That sounded interesting

But

If I'm going to be promoted it will happen whenever I deserve it

[tired moon]

ill tell him you do

lol

[shut bolt]

Lmao

[tired moon]

hes offline, so i didnt wanna wait 3 years for him to respond about this

lemme go try it rq

[shut bolt]

👀

[tired moon]

this look right?

report a user ticket, and user opened

[tired moon]

i meant the ticket thing, i dont need to DM him

[shut bolt]

Yup!

[tired moon]

cool

[shut bolt]

No yeah yeah

[tired moon]

im in a server with a bunch of verifed devs, and hes in there, lol

[shut bolt]

He's a pro

[tired moon]

fr

[shut bolt]

🤝

[shut bolt]

Btw, let me know whenever you test this

[tired moon]

im tryna find normal member

[shut bolt]

If you need help with testing it let me know I'll help

[wary pike]

i voted on 3 websites but only got 2 votes

i got question if i have premium and i add image on ticket would it stay forever or when my premium runs out it would disappear? @shut bolt

[wary pike]

oh didnt know that sry

[shut bolt]

It's fine

Please wait for help or open a ticket if needed

[plain surge]

If you add an image to the panel message it will stay there and the panel will still function, but you won't be able to edit the panel message as you will have to resend it if you want to change something

[wary pike]

ok ty thats great

[plain surge]

No problem 👍

[upbeat spire]

Does anyone know how to do this?

[plain surge]

You can follow the setup guide to setup the bot on your server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[upbeat spire]

Thank you @plain surge

[plain surge]

No problem 👍

[hybrid inlet]

ok so im trying to make it so that any opened tickets will be in a category called tickets but it keeps opening tickets out side the category can someone plz help

[plain surge]

You can select the category where open tickets go here

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[loud hollow]

whats the ticket tool link

[plain surge]

You can invite the bot here

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[plain surge]

The second link

[loud hollow]

no i mean this link lol

like how do u get there

[humble sequoia]

https://tickettool.xyz/manage-servers

[plain surge]

This is the link to the Dashboard

[loud hollow]

Thank you

[plain surge]

No problem

[loud hollow]

thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

[jade topaz]

Um do the members see the category even though they didn't create a ticket?

Bc I wanna add that feature

[novel valley]

how do you make the ticket specifically go into the category?

[jade topaz]

Um based on what I learned u go to panel config then ur panel settings then click category options and choose which category u want Tickets to go In "category open"

Hope this helps

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

There bro

[vagrant monolith]

Hi, how do I get rid of that grey rectangle on the right in the above image?

[jade topaz]

U can't lol

It's discord itself

[vagrant monolith]

Damn, thanks

[solid stream]

It only shows when pinged, but yeah.. fun discord formatting 🙂

[jade topaz]

Ticket created ticket-0002
Category #feedback's is missing or blocking permissions ADD_REACTIONS, MANAGE_MESSAGES, ATTACH_FILES for @humble sequoia - Skipping
This showed different missing permissions at first, such as MANAGE_CHANNELS (was one of them.)
Now it shows ADD_REACTIONS, & ATTACH_FILES, which before was something else.
(Basically it didn't show all the missing permissions at first) only at the 2nd ticket did I see what other permissions were missing.

Bug?

Either way, I'm here for another issue.
Transcript failed to save to report-2-transcripts Transcript channel #report-2-transcripts missing permission.
What exact permissions am I missing?

I guess I should make a Suggestion for: Including what missing permissions are for transcript channel.

[copper owl]

you could just run $debug

[copper owl]

that's why the debug command exists

to find out what permissions are missing when doing a specific action

[jade topaz]

Alright thanks.

I've given it the permissions for the category, and it works.

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

$debug shows you all the necessary permissions it needs, so feel free to use it to diagnose any permission issues

[jade topaz]

I just tried $debug for saving transcripts, but it didn't show anything missing.
I added the required permissions manually & it worked.

[copper owl]

You're using a different bot

feel free to ask tickets support not us

[radiant blade]

oop

totally my bad, I guess they changed the bot system on me!! xD

[storm shoal]

hm

[quartz pewter]

help?
Arabic!

[lofty nymph]

how do i put ticket tool in my own server?

even tho i got ticket too already.

got how do i set it up.

[slender minnow]

@lofty nymph you require the admin perm (if not the server owner) to access your server dashboard.

You can set up the bot from there, additionally do read the docs for more info.

[humble sequoia]

https://docs.tickettool.xyz

[quartz pewter]

Arabic? @slender minnow

[slender minnow]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[slender minnow]

^

[quartz pewter]

thx

[desert summit]

@thorn mauve you have to Choose the premium-bot in Your dashboard. Look here:

There have to stand the premium-bot, if Not Choose it

[obtuse arrow]

how do I add multiple buttons on my panel?

[zinc vine]

How can I automatically delete open tickets after the issue is solved?

[copper owl]

Ticket tool doesn't know when the issue is solved. you can run $delete to delete the ticket.

if you don't want the ticket to close, but rather delete immediately, go to general options and turn off Two Step Ticket

[copper owl]

For this, check the following

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[obtuse arrow]

thank you!

[zinc vine]

Thank You

[lavish oxide]

Hello

@pale pilot

[slender minnow]

Heya, you can refer #546557408902905896 not to ping anyone from the support team or a manager.

You can ask anything regarding the bot in here or using #🎫│make-a-ticket

[lavish oxide]

Oh iam sorry

[lavish oxide]

I have problem in bot

[slender minnow]

You can ask here or open a ticket through #🎫│make-a-ticket

[jade topaz]

Ye

[wary pike]

is there way to change size of buttons to create ticket?

[slender minnow]

Nope

You can either use reactions or button...
some extra that might be of help

[copper owl]

you cant use reactions

[slender minnow]

Uhmm... i think i did saw something that says reaction once on the dashboard

[copper owl]

we used to have reactions

not anymore

you cant use reactions anymore, and if you havent updated your panels and still have reactions, it'll return with an error when trying to create tickets

[copper owl]

this is not something from our end, but rather discord. they allow for one size buttons, they also only allow for 4 colors.

[uncut oracle]

Hello! I'm managing my discord tickets, but my mods cant see the tickets. Where do i add the option to whitelist them?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Add their roles as a support role

[uncut oracle]

Thank you!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[uncut oracle]

☺️

[wary pike]

how to get emoji in embed description

[plain surge]

You need to use the $id command with the emoji after

Like shown here

https://i.imgur.com/7aKLEGw.gif

[wary pike]

i cant use ticket tool emojis cuz i dont have nitro

[plain surge]

You can run the id command in #🤖│bot-spam with an id from this server

[violet crane]

i add the bot but i cant see the server

[wary pike]

?

[plain surge]

Try the steps below please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[plain surge]

You want to use emojis from this server?

[wary pike]

yes

[plain surge]

Then yh, go to #🤖│bot-spam and run the id command with the emojis you want

Then you copy the bot response and paste it in the ticket message

[wary pike]

i cant use emojis i want i need nitro

[craggy geyser]

You don't need nitro to use them. You can get the id you need on this server and still add it to yours. The bot can use them even though you can't

[wary pike]

id command doesnt work

$id

[craggy geyser]

Read this

Apologies, I see you did try it there. Not sure why it didn't work

[craggy geyser]

It works for me. What emojis do you want and I can use the command for you to copy the id

[slender minnow]

https://images-ext-1.discordapp.net/external/xBuvQ7D40KcvltiEfZ6nE-AnlG4f-_Ib-dtg32Gh2ts/https/cdn-longterm.mee6.xyz/plugins/commands/images/159962941502783488/2e69aace1ac6c61b268057028806d9f1e31069dec11dfb6fd89ef9a82b551a69.gif

this works as well ^

[craggy geyser]

Yes. That's another option

[slender minnow]

yep

[wary pike]

bonzo, scarf, professor,thorn, livid, sadan, necron

[craggy geyser]

They aren't on this server so I can't do that for you. It should work on the server that has those emojis

[craggy geyser]

And if it doesn't, do this instead

[wary pike]

on site when i tried changing emoji to ticket that emoji was there from which server is it

[plain surge]

Then you can use the Discord way by typing \ before the emoji

Like so

!ttonline

That's the id for

@wary pike

[wary pike]

/

!ttonline

[plain surge]

There you go

If you want more emoji IDs please use #🤖│bot-spam

[jade topaz]

What is the difference between a premium bot And the normal bot?

[lavish birch]

How i can create a ticket in Dashboard

?

[slender minnow]

Heya, you cannot create ticket through the dashboard but make a panel from the dashboard which can be used to create tickets on the dashboard

@jade topaz it allows you to unlock more features offered by the bot, which includes multipanels, changing button logos, etc.

along with premium, you also get a unique premium role hoisted above the member role that will give you access to the premium chat

[jade topaz]

How to buy a premium bot

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[slender minnow]

^

[jade topaz]

Ok , thank you

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

No problem 🙂

[compact prism]

hello, im waiting for my ticket over 24 hours, how long do i have to wait to get my key?

[copper owl]

what ticket?

you joined 9 mins ago and havent opened a single ticket

[compact prism]

i buy a ticket but i dont became a ticket or key

[sudden socket]

Hi

[compact prism]

hi

[copper owl]

you cant buy tickets here

so... you're either not explaining correctly or you're not in the right place

[compact prism]

i have a ticket but i havent a key

[copper owl]

a ticket for what

[compact prism]

can you write me privat

[copper owl]

Nope. I have my DMs closed for a reason

if we can talk in private, we can talk here