🆘│community-support

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[dusty lodge]

goodevening

tickets are not working annymore

[tribal cedar]

Did they begin working again when discord's api got itself worked out?

[jade topaz]

Hey, if I am using the automated transcript creation on closing / deleting a ticket, but want the transcript of that ticket to got to another transcript log because for example a standard ticket turned out to involve sensitive topics, will the automation still act if you I use the $transcript #channel_name command, and if so, can I prevent it?

[opaque pawn]

i need HELP

like u know when u type / and a menu shows up
and all bot commands show up
there not there.

[shut bolt]

The automation will still act even if you run the command

[shut bolt]

Ticket Tool currently doesn't support Slash Commands, that's why

[opaque pawn]

no not only for ticket tool other bots

i guess nvm

this is a ticket tool server

cya

[shut bolt]

Then that means you can't use slash commands there

[opaque pawn]

no i can it was yesterday but now it not letting me

[shut bolt]

Probably someone update the channel's permissions

[opaque pawn]

i checked

[shut bolt]

The only way to skip it, would be manually deleting lol

[jade topaz]

I think slash commands are down atm

[opaque pawn]

i think so does it work for ya

[shut bolt]

Oh true

Discord went down LMAO

[opaque pawn]

ye

[shut bolt]

Probably due to the outage they restricted them

[opaque pawn]

ye

ok that solves it

[viscid cosmos]

Is there a way I can disallow people from typing commands from Ticket Tool, but allow them to still use the "Close" feature, and "Open" feature?

[shut bolt]

Which commands do you want to disable?

[viscid cosmos]

I guess to make it more simple -

I only want members of my server to be allowed to open tickets, ask for help, and close the ticket when done.

I don't want members to be able to do $help and get help from it.

[shut bolt]

The only way to do that would be restricting the bot's access to the channels except for the one you have the panel sent, you can't restrict the use of $help as of today

[viscid cosmos]

Those are the permissions I have set for it, and when users type $help in this:

they are still able to access $help

[shut bolt]

Yeah, there is not a way to do it as of now, the bot needs the send and view messages perm for working properly in tickets

[viscid cosmos]

Is there a way to disable Dyno from working within Ticket Tool then?

[shut bolt]

Does it have Admin perm?

[viscid cosmos]

Yes

[shut bolt]

Then you either need to remove it the Admin perm or mark Dyno's commands as mod only on its dashboard

[jade topaz]

hello, users cannot see the newly created tickets, i am guessing this is permissions issue. any ideas how to fix?

[viscid cosmos]

I changed this, and now Dyno's messages don't send at all.

[shut bolt]

Hi, how are you testing it? Did your users reported it, you used an alt, or used View As Role?

[shut bolt]

Which of the two things I said?

[jade topaz]

View as Role

[viscid cosmos]

Through the Dashboard on Dyno.

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Jan 26, 2022, 11:21 PM

[shut bolt]

You'll need probably to set mod roles inside Dyno, but, that's not my expertise area tbh

[viscid cosmos]

I did

The reason I had Admin on for Dyno is because whenever I take it off, it doesn't send messages.

[shut bolt]

Then it probably doesn't have the needed perms, if you need help with it I would suggest to reach to Dyno's support server, I'm not an expert with it

[earnest pagoda]

The ticket is sort of a mystery. I opened one but then it disappeared. Then I have two responses from different people responding. I gave the second group the ticket # and the other couldn’t find that ticket. Still not solved and the ticket has disappeared again. Good idea but don’t think the admin is worked out as well as directions for use. Love the service but it was better before the mandatory ticket rules.

[shut bolt]

Hi, you were told in your ticket you haven't opened a ticket with us before, and what service are you exactly talking about?

[viscid cosmos]

I simply gave it Administrator and then made it only work with Moderators on the server -

That eliminated my issue with someone using Dyno within a ticket from Ticker Tool.

[shut bolt]

Great

[earnest pagoda]

And this is what is says “> Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel” This is from DynastyTV. Pablo - do you represent DynastyTV?

[shut bolt]

Nope, we don't represent them, that error means you must have another ticket opened in that server

[terse sinew]

Is there any way that the ticket channel is automatically deleted after closing it?

[shut bolt]

Yup, go into the Panel's Settings

Open the General Options menu
Scroll down
Mark as the Two Step Ticket switch
Save changes

[terse sinew]

Ty

[shut bolt]

Sure

[terse sinew]

How do I put an image on the ticket?

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Jan 27, 2022, 1:34 AM

[shut bolt]

Obtain it's Direct URL and place it in the Image URL field

[humble cliff]

How can I make it to where only 5 tickets can be open at a time?

[shut bolt]

You mean in the whole server or per user?

[humble cliff]

whole server.

[shut bolt]

You can't do it as of now

[humble cliff]

Oh okie tysm

[shut bolt]

Sure

[cursive mortar]

How do I give a role acces to all tickets?

[desert summit]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[desert summit]

Look here

[cursive mortar]

Thx

[desert summit]

Np ^^

[jade topaz]

Hey, is there a custom command I am not seeing to move channels from one category to another?

[heavy umbra]

I issued a ticket on a server that isn't here, but I don't see the channel.
If you try to publish it again after that, it has already been published. It will be displayed. How can it be resolved?
I issued a ticket with TICKET TOOL, but the channel is not displayed.

[violet quiver]

I cant find my server in the manager servers tab..

[slender minnow]

Heya, you need administrator perm in your role (and, not a role called as administrator) inorder to see your server on the dashboard.

[jade topaz]

how I make a ticket with different buttons like #🎫│make-a-ticket

I have premium

[jade topaz]

i hav e the same issue and i did that nothing changed

[slender minnow]

can you run $level on your server?

[bronze comet]

Hey there! Please log out of the dashboard and back in again, simply refreshing the page would not work.

[wet ruin]

how do i make the ticket system like in this server i dont understand

[lunar viper]

hey!
how do i make it so members can close and delete tickets? :)

[wet ruin]

Nevermind i figured it out because im smart :)

[desert summit]

Look here you can set it up

[lunar viper]

Yea but how?

Do I add @everyone to the allowed roles

[desert summit]

Yeah or if you have a Member Role than Add this role to „Allowed Roles“

[lunar viper]

Ok

[cobalt sand]

I get this, when i write $debug in the channel nothing happens
$help doesnt work neither.
The bot has all permissions.

pls ping me when you answer 🙂

[humble sequoia]

━━ moved to ticket ━━

[hot sandal]

i need help

how to make transcript

and what is it

[sterile pecan]

How to create tickets?

[slender minnow]

transcripts can be made by running the command $transcript or hitting the transcript button

[slender minnow]

To create/open a ticket, you are supposed to click (or react) on the panel which has a button (or reaction).

Hope, that helps.

[hot sandal]

it shows no channel specifiy

[slender minnow]

you need to specify the hcannel you want the transcript to be saved in through the dashboard

[hot sandal]

there is allowed channel and disabled on dashbaord

[slender minnow]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[slender minnow]

refer above to set a transcript channel ^

[hot sandal]

ok thx

wt does transcipt do but

[sterile pecan]

MAKE! I mistake

[hot sandal]

go in panel

[sterile pecan]

$help tickets

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hot sandal]

and make

[sterile pecan]

How?

[hot sandal]

dash board

i can make 1 for u if u dont mind

[crisp lily]

Hello

[hot sandal]

hi

[crisp lily]

I need some one to help me

[hot sandal]

maybe i can if ik

[azure jewel]

How do you update a panel? You use to be able to react with the 🛠️ reaction to update it but that no longer works.

[compact solar]

Today users can't see the message history, in other day users could. Is It the permissions correct?

[craggy geyser]

There is currently no way. You have to resend it

[craggy geyser]

Looks like it should work. You can set the everyone part to only have a cross on read messages though. And see if that fixes it

[jade topaz]

Is there any way to create a designated channel for ticket convos instead of just "ticket-007" etc.? Or some way to auto edit the channel name when it's created?

[copper owl]

$rename <new name here>

to rename the channel

you can also do it VIA the dashboard using premium (so all your tickets get named something else other than ticket-{count})

[frail wigeon]

Arabic?

How to@ of the rule and text without premium

[silver oxide]

When I try to close a Ticket it says: "System Failure: Missing Access", but it was working a week ago

What can I do against it?

[rare zodiac]

Hola, tengo un problema
En mi servidor de Discord
Estamos intentando hacer el bot
Pero no funciona
Da un error
Imagen
y en el canal no funciona

[robust sandal]

Kun

Hello, I have a problem
On my Discord server
We're trying to make the bot
But it doesn't work
Gives an error
Image
and on the channel it does not work

Spanish (es) → English (en)

[robust sandal]

Kun

Olá, eu tenho um problema.
No meu servidor Discord
Estamos tentando fazer o robô
Mas não funciona.
Dá um erro
Imagem
e no canal não funciona

Spanish (es) → Portuguese (Brazil) (pt)

[jolly bronze]

Can somebody help me with this the make a ticket doesent show

[copper owl]

Update discord

if that server is still using reactions then it won't work either

there should be a button there

[solid stream]

Yeah, reactions should auto update to buttons, it they didn't it's likely they just don't have the bot anymore or need to fix permissions.

[jade topaz]

Hi, i just tarted usin ticket tool and i wanted to ask you how to make ticket opeden by user be viewed by this user. Right now when user openes ticket, he cant see it so we cant comunicate w each other :/

[humble sequoia]

━━ moved to ticket ━━

[slender minnow]

Heya please see below for mentioning...

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

Hey please see below...

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[copper owl]

Just noticed Missing access isnt a part of that tag

[slender minnow]

Oh well then ...

Its still a perm issue ig

Could just run $debug and give the necessary perms

[copper owl]

i should probably add it

it's most likely a permission issue though as you said

[slender minnow]

Yep

Thanks btw

[copper owl]

No problem, good job on the help

you're not answering wrong and surprisingly you remember the tags pretty fast

[copper owl]

btw you can use $help ping as well, it's built in and explains pinging

[slender minnow]

I kinda happen to get used to some easier ones

[copper owl]

all up to you, just letting ya know it exists in case you want to use it

[slender minnow]

Ok got it 🙃

[frank brook]

How do you use commands in a channel? E.g pls work

[slender minnow]

not sure what you meant but the eg. is not for the tt bot

but yeah normally, channel access does work

[frank brook]

I tried that but it only does ‘/‘ and i want commands like pls work and others.

[craggy geyser]

That is a dank memer command, so ask in their support server

[hot sandal]

can we add multiple buttons if we dont have premium

[copper owl]

No, it's a premium only feature to have multiple buttons under the same message

[jade topaz]

If i want to make a ticket for scams, how do i make it so that when the ticket is created, it says scam-0000 instead of ticket-0000

[craggy geyser]

You need premium to do that

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gritty agate]

How do I make my ticket when I open it pings the Support Team role?

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[dull crest]

Hi, im trying to re buy premium because a payment has not gone through and its asking me for a 6-digit one time password which is not coming to my email. What can I do?

I have also clicked the resent the one time password button but nothing. Checked my spam as well.

[lilac girder]

You may open a ticket @ #🎫│make-a-ticket under Billing for billing support

[humble sequoia]

━━ moved to ticket ━━

[jolly bronze]

Bro thx so much i updated and it worked how did u know how to fix it. i was struggling with that problem in a while but thx to you now it has been fixed

[iron night]

Gave +1 Rep to @copper owl

[muted falcon]

Hello

[tame gull]

.

الوووو

هي عرب

Hello

[muted falcon]

My device is generating electricity. poe and modem broken ,
can someone help me

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[regal goblet]

@muted falcon am not sure this is related to Ticket Tool?

[muted falcon]

I'm definitely not, it's very difficult for me to use this place

[deft coral]

how do you make ticket for someone?

[regal goblet]

Hello, you want to open a ticket as it was opened by another person? (just want to be sure)

[edgy vale]

i cannot find how to manage open tickets

i assigned the role of who can view and support tickets, but theres nothing in the documentation of how to manage open tickets

does opening up a ticket just put you in a separate channel with ppl with a specific role

[regal goblet]

pretty much yes
you decide what roles can open tickets, see tickets, claim tickets and even who can delete/close them

to manage tickets you can use the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[edgy vale]

im looking to create a channel for new members to open up a ticket - write an introduction in the ticket and have that text either forwarded to a channel they can not see to up/down vote OR directly up/downvote without them being able to see the vote

[regal goblet]

hmmm ok, for the first part, if you want only "new members" to be able to open this ticket, you would have to assign them a special role, and set the panel to only be able to be opened by this role

now for the part of forwarding the "text" to another channel, that is not possible with ticket tool at the moment, you could suggest it #💡│suggestions and see if devs are able to implement this.
Another thing you could probably do is close the ticket they opened, for them not to be able to see into it anymore

[edgy vale]

yeah it doesnt look theres a private way for support roles to discuss/vote within the opened ticket channel

view reactions is not a permission available in discord either

[regal goblet]

yes that is not possible, as said before, the only way would be closing the ticket and setting the ticket user to not be able to see into closed tickets

[coarse dagger]

Is there a way to configure the closed ticket options so that there isn't a delete button?

I want to set it up so only I can delete closed tickets

[regal goblet]

You could either disable the button and no one will be able to see the button including you, then you would have to run $delete to delete the ticket
Enter dashboard --> Panel configs --> Select the panel you need --> go to Buttons options --> select delete ticket --> toggle off "Enable Button"

Or you could set a specific role to be able to use the delete button
Enter dashboard --> Panel configs --> Select the panel you need --> go to Buttons options --> select delete ticket --> input a specific role in "Allowed Roles"

@coarse dagger ^^

[coarse dagger]

Thanks @regal goblet!

[iron night]

Gave +1 Rep to @regal goblet

[merry shoal]

Is it possible to save transcripts to a thread instead of a channel? I saw in searches that threads typically aren't supported for Ticket Tool commands, but is saving transcripts any different?

[elfin night]

Hey Guys,
One question: If you buy the premium version, can you change the profile picture of the bot?

[bronze comet]

Unfortunately not.

[elfin night]

Okay... thank you 😄

[iron night]

Gave +1 Rep to @bronze comet

[mighty helm]

does anyone know if i can look at a ticket that has been closed?

[shut bolt]

Depends, are you staff there?

Or you just opened a ticket which is now closed

[oblique iris]

How do I verify my phone number? I’m having issues doing so. It won’t move past my phone # screen!

[mighty helm]

i am the owner yes

[shut bolt]

Was the ticket deleted or just closed?

[mighty helm]

closed. by me. the issue was fixed so i closed it, but now i need evidence

[shut bolt]

If it was closed, and you have the two step ticket, you should actually be able to see the channel ticket still, if its not there, either someone deleted or you have set the autodeletion post closing enabled

[mighty helm]

what is two step ticket?

[shut bolt]

If its enabled, it means that you have a closed ticket, if its disabled, it means that once the ticket is closed it will get deleted

[robust sandal]

seluga , Paris

There are Arabs

Arabic (ar) → English (en)

[jade topaz]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[heady nacelle]

Can this bot add buttons to already sent message, so they just press the button and a ticket is made, but it isn't a message that they themselves sent?

[shut bolt]

Nope, it only adds buttons to its selfsent panels

[heady nacelle]

U guys should add that feature

[shut bolt]

Feel free to suggest it by reading the pins of #💡│suggestions

[bold totem]

Are there currently any coupons for the year subscription of premium? (･ᴗ･)

[solid stream]

Bots can't edit messages not sent by themselves (same as everyone) and so can't add buttons to them.

They're not like adding reactions.

[bold totem]

With premium you can edit existing buttons, but is there a way to add more buttons?

[sharp hatch]

How do i make it so it pings the ticket support role?

is it {@Ticket Support}

?

[bold totem]

Depends on what your specific role is for ticket support, but yes

[sharp hatch]

ok

thank you

...

[bold totem]

LOL

[sharp hatch]

lol

[bold totem]

My pleasure.

[bold totem]

Bump

[shut bolt]

There are plans to implement a similar feature in the next major update

[bold totem]

Are we aware on any estimated time frame at the moment? I am certainly excited!

[copper owl]

wait just for reference

do you mean to just have multiple buttons like #🎫│make-a-ticket ?

or are you looking to add buttons to already existing messages

Ok then that already exists

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

Follow this ^

[shut bolt]

Oh

I just missunderstood it 👀

[copper owl]

i thought the same at first

LMAO

[shut bolt]

LMAO

[bold totem]

For clarification, once I link a panel, this will allow me to set a button to respond with a different response for each button, and then each of those responses, can also have their own buttons?

[copper owl]

No

only the first part is true

[bold totem]

Can I attach a panel to a panel that is already attached to a panel?

o(≧∇≦o)

[copper owl]

why would you do that

just attach both panels to the same one

[bold totem]

To allow people to select a category for example, and then from there it would further categorise it for troubleshooting purposes

[copper owl]

that doesnt exist yet

[bold totem]

Do you know if it has been recommended yet

[copper owl]

multiple times already, yes

[hot sandal]

#936532568038318110 no one replying?

[covert swallow]

Wait patiently

[rapid nymph]

I am trying to send a panel to a channel, but its telling me to $debug. However, neither $debug nor $help are being responded to either.

Ticket Tool's role and Ticket Tool itself have access to the channel.

[copper owl]

which bot do you have in the server

premium or free

[rapid nymph]

Premium, which I've reactivated my subscription for (so I'll be talking in our ticket in a minute), and its marked as active on the website under the right server.

[copper owl]

make sure you selected the premium bot in the Server Configs page

[rapid nymph]

Ah, that was it. Thanks.

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[mighty helm]

how do i use this?

i want to open a ticket ticket that has been closed

[heavy birch]

<botprefix>open

Hey so is there anyway to convert a ticket channel into normal channel ?

[safe basin]

If I want to send the ticket to the channel it's says he doesn't have that permission but what permission

[desert summit]

TicketTool havent perms for the ticket-Channel

[jade topaz]

Hi, is there a way for ticket tool to show how many tickets each individual staff member opened? Or is that not a thing?

Example, Billy.#2965: 100 Tickets

[frank mountain]

Hello guys

I have system faliure:missing permissions error

any idea how to solve that?

yesterday there was no problem

[obsidian prism]

Hello, I wanted to know why when someone opens a Ticket they don't mention the positions I put

[feral hill]

Yeah I need help to like so when someone opens a ticket, how can you @ roles??

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

U can even say {roleid}

[feral hill]

Ohhh ok tysm

[jade topaz]

Hi

How to setup premium ticket tool ( free trial )

[desert summit]

Thats just the support roles who can look into the ticket if you wanna mention those roles then look here:

[desert summit]

@obsidian prism

[desert summit]

In Dashboard left sight "Try free premium trial"

[jade topaz]

I activated it

But how to setup

[desert summit]

$help premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[desert summit]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[obsidian prism]

thanks

[iron night]

Gave +1 Rep to @desert summit

[desert summit]

Huh oh ig that were the command second

[desert summit]

Oh yeah wait u have to choose premium bot in serverconfigs ig

[jade topaz]

Ok

[gilded verge]

Like this:

[rose pendant]

Hi I need help to set up my ticket tool as I can’t seem to get it working

@copper owl can you help

Also btw I’m on iOS

[copper owl]

#546557408902905896

[rose pendant]

Sorry I didn’t know about the not pining rule

I didn’t mean to be a pain

[copper owl]

you're not being a pain, just follow the rules.

as your issue, im on my phone currently and with my family at an event. If you want help, you can wait for someone to help in here, or #🎫│make-a-ticket

[visual owl]

How to make the bot ping a role when a ticket is opened?

[young fjord]

Hi! For some reason members cant open a ticket in my server. Do you guys know why?

[humble sequoia]

━━ moved to ticket ━━

[vestal parrot]

My bot keep auto delete the ticket when the ticket closed, how do I disable it? Like only me can delete the ticket

[copper owl]

the first part and second part of the sentence arent connected

do you want the ticket to only be deleted by you? or do you want it to not auto delete when closed

[vestal parrot]

Ye my grammar isn't good

[copper owl]

no worries, im just trying to figure out what you want exactly

[vestal parrot]

The ticket to only be deleted by myself

[copper owl]

if you want, you can speak in your native language

what is your first language?

[vestal parrot]

My first language is Vietnamese

[copper owl]

Okay

one moment

/vi if you want the ticket to be deleted only by you, go to Button Options, then go to Delete Ticket settings. After that, disable @everyone by putting it in the Disabled Roles and put your role in the Allowed Roles

[robust sandal]

nếu bạn muốn vé chỉ bị xóa bởi bạn, hãy đi đến 'Tùy chọn nút', sau đó đi đến cài đặt 'Xóa vé'. Sau đó, vô hiệu hóa '@everyone' bằng cách đưa nó vào 'Vai trò khuyết tật' và đưa vai trò của bạn vào 'Vai trò được phép'

English (en) → Vietnamese (vi)

[copper owl]

@vestal parrot ^

[vestal parrot]

What about the other one

[copper owl]

what other one?

not autodeleting?

[vestal parrot]

Ye that

[copper owl]

/vi Go to General Options and enable Two Step Ticket

[robust sandal]

Đi tới 'Tùy chọn chung' và bật 'Vé hai bước'

English (en) → Vietnamese (vi)

[vestal parrot]

Ohhhhh

Thank you very much

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

Anytime

[leaden rune]

!Control

[woeful flint]

How do I open a support ticket to send my sol address for winning a whitelist spot from nftscratchoff on twitter?

[gilded verge]

Hi, what command do I need to use to get information about a given role, for example the color of a role? 😳

[covert swallow]

We ae support for @pseudo glen, not anything related to twitter. I recommend getting in contact with the giveaway host

[woeful flint]

Okay thanks for the help!

[covert swallow]

As far as I am aware TT does not have a command for this, most general use bots do however

[gilded verge]

I mean, I wanted to get HEX from the role of <@&535595160189403136> 😳

[covert swallow]

#e4b400

[gilded verge]

thank you @covert swallow ❤️

[covert swallow]

No problem!

[iron night]

Gave +1 Rep to @covert swallow

[vestal owl]

Hi

[flat crystal]

I don't know if I completed missed this, is there a way to set when a ticket opens up to auto-ping a role? Such as pinging mods for example. I was looking for it but missed it

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[atomic barn]

@oblique niche

[oblique niche]

hi

[oblique niche]

what

[atomic barn]

Refet to the link above to set up ticket tool

[atomic barn]

This one

[feral portal]

hi I need some help, people are creating tickets via my panel, and after 1 ticket, it does not give them permission anymore

[urban sorrel]

Hi I need some help with the bot
So one of my friend Tom created a ticket, it meant to show it to the owner of the server which is me, however other people can view and text in the ticket created by Tom.

How do I set it private?

[feral portal]

hey im not staff but do u guys have separate roles?

[urban sorrel]

Yes

[feral portal]

do u have selected which ones a support role and which one is not?

[urban sorrel]

Wdym but that

I filled everyone can create ticket

[feral portal]

like on dashboard under general options u have the selected support team roles

like this

[urban sorrel]

Oh let me check

[feral portal]

because if u have the role that tom has under additional roles, everyone with that same role will see the tickets too

[urban sorrel]

I see

[urban sorrel]

Where can u change that?

[feral portal]

do u have the dashboard open?

https://tickettool.xyz/ if not log in using your discord on here and click on manage on the server you want to change the setting on

[urban sorrel]

I think so

[feral portal]

ok so click on the server u want to edit your ticket tool on

click manage servers and select the one u want

[urban sorrel]

Which one is it?

[feral portal]

then go to panel configs > blue settings button

[feral portal]

^

then click the + next to general options.

then select your support roles (which is the one u want for people that respond to the tickets i.e staff).

[urban sorrel]

kk

[feral portal]

then have tom make another ticket, and see if everyone can still see/type in it. u can tell by looking at the sidebar on the right

[urban sorrel]

Alright tysm

thanks @feral portal

[iron night]

Gave +1 Rep to @feral portal

[feral portal]

should look something like this

[urban sorrel]

kk ty

[feral portal]

no problem! im still figuring this bot out myself so glad to help someone out too (:

[feral portal]

if u have issues still ping me again I have another solution if that one dos not fix.

[urban sorrel]

Sure!

[stark cove]

is it possible to make multi panels

[copper owl]

with premium yes

[stark cove]

Bruh is there any bot that has multi panel for free

[copper owl]

No idea

You have to remember that keeping bots online and functional requires money

developers need to reinvest money into keeping their website and actual bot online so

it'll be hard to find something completely free

[jade topaz]

Hi

Why the words appear like this?

[copper owl]

Update your discord and check the transcript on another device

make sure the browser you're using doesn't have any extensions that mess with websites either

[jade topaz]

It's Google Chrome..

[copper owl]

exactly lol

Google has Browser extensions that mess with websites

That's probably the most notorious one for messing with websites. Try another browser, or another device and make sure your discord is updated

[jade topaz]

Aah OK...I opened it from direct transcript and it works correctly

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

Yup

No problem

[plain coral]

I can't get ticket tool to respond to any of my $ commands at all

[copper owl]

Then make sure you're using the correct prefix

it might have been changed from the default $ prefix

[granite field]

Once the ticket is closed by support, is it possible for user to still see the ticket/answer from support?

[forest goblet]

Yes, you can change the permissions for when the ticket is closed. See this guide:

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[granite field]

Two step needs to be enabled for this? Is it also possible to set time after which closed ticket should be automatically deleted?

[lusty fulcrum]

Здравствуйте можете проверить членов города Гусенберг на читы. На карте авгус

[robust sandal]

Jeny_The_Best

Hello you can check the members of the city of Husenberg for cheats. On the map augus

Russian (ru) → English (en)

[forest goblet]

Yes, that only works with two step tickets. Automated closing/deleting is not a thing

@lusty fulcrum Wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[granite field]

Is it possible to set delete time ? So closed ticket for example is deleted after 24h ?

[slender minnow]

@forest goblet ^ one was deleted.

[forest goblet]

Already banned

[slender minnow]

Uhmm...

[velvet abyss]

Screenshot (30 Jan 2022 12:36:18) only 27pets in my bank but it's showing as 54 so it doubled them and this is why I can't get my pets out. as my bank broken please fix this big game's it's been 6days now and I daredent put anymore pets in just in case I can't retrieve them back out

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[pulsar peak]

ow ok

[solid stream]

(deleted image so your ip isn't shown)

[hot sandal]

Now this report got hidden for me

[opal narwhal]

didn’t expect to see roblox here of all places lmfao

[mystic hound]

You'd be surprised

[stiff urchin]

can you do so that after opening the ticket, the bot sends a message to the channel?

[copper owl]

it already does

it's called a ticket message

you can also edit it

[stiff urchin]

where enable "claim'

[copper owl]

Claiming Options

you also need premium

[granite field]

premium has any additional support communication access ?

[pale pilot]

you mean here on this server? Yes, there are premium tickets

[granite field]

where?

[pale pilot]

$pc @granite field

[humble sequoia]

Premium Check

I was unable to detect a premium server for @granite field.

Found 13 servers in total and 0 with premium and permission

[pale pilot]

If you have premium, there's an extra channel for it

[granite field]

ok

[cunning spade]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[split flume]

Hey guys how can I add a role for my discord like mods to see tickets

I’m trying to add support teams

Idk how

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[narrow pebble]

Hi there I’m not sure if this is the correct channel to ask this question, however, how do I add the premium bot to my server after subscribing? I seem to be having difficulty.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

This is how to invite and enable the bot

First of all make sure you assigned your subscription

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[narrow pebble]

Thank you!

[shut bolt]

Sure

[olive trench]

hello there

[crimson ermine]

what should i do after adding the bot

[olive trench]

i desperatle need help

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check that guide out, it has all the steps needed to set the bot

[shut bolt]

How can we help?

[olive trench]

My Aimbot isnt working at all

[shut bolt]

Aimbot?

[olive trench]

it says its running in the background and it pauses and unpauses. but the hot keys dont activate the aimbot

[shut bolt]

Uh

Wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[solid stream]

Try running it as administrator =)

[shut bolt]

[spark flint]

is there a way to get lottery winnings back that you missed?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hot sandal]

pls add nqn

[oak light]

Hi, so I've got 2 ticket panels and I have 2 001 tickets, how would I make the 2 panels different names, so like a001 and b001

[mystic hound]

Do you want to rename the panel itself or the tickets made under that panel?

[jade topaz]

How to disable $delete command for staff

I mean only admins can delete can ticket

Staff can only close

[young mauve]

hey hey, is there a way to allow the ticket tool to save a tickets log in a different channel

first time to use it 🙂

[shut bolt]

https://i.imgur.com/VAq2JiX.gif

[jade topaz]

Ty

[iron night]

Gave +1 Rep to @shut bolt

[young mauve]

oh i guess that wasn't for me 😄

[shut bolt]

Disable the everyone role and mark it as for Suppport Team Only, then mark as enabled the roles of admins and that's it

[shut bolt]

What do you mean by logs? The action logs or the transcripts?

[young mauve]

yeah like transcripts that gets saved automatically into a different channel

is that possible?

[shut bolt]

Yup

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

First you must select a transcript channel as shown above

For automatic saving of the transcripts you'll need to have premium

[young mauve]

ooooh 🙂 ok I see thanks alot Pablo!

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[polar plover]

Why can't I change this

[craggy geyser]

It's a premium only feature.

means premium only, is if you have premium, and is a feature with a limited customisation on free (character limits) but not on premium

[jade topaz]

Hi

Can you help me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I started a ticket

#937724738489421884 this is the ticket

[oak light]

Hi sorry, I want to make it so the ticket under that panel has a different name than ticket

[jade topaz]

Pls you can help me? @jade topaz

[mystic hound]

you can either use the $rename command per ticket, or you can set a default ticket name that all tickets will have; this is a premium feature. You can look at the tag below to see how ticket names are set

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[slender minnow]

You should wait till you get a response.

[mystic hound]

@wheat blaze #📈│reviews, you closed your ticket within 2-3 minutes of opening them, we can't respond to a ticket that isn't open.

[mystic hound]

we're a bit short on french staff, they'll get to you eventually. Like stated in the ticket message, it can take up to 24-48 hours for the support team to answer; although usually tickets are answered well before that time period.

[jade topaz]

I am both French and English

if you want I can create the ticket in English

[craggy geyser]

You would get answered quicker

[jade topaz]

Ok

I create the ticket

[shut bolt]

Wait for it to be claimed by a support member

[jade topaz]

can't I create the ticket?

[shut bolt]

What do you mean?

If you created it already

Then wait, if not, open one and wait

English tickets have a faster response time due to having more support members

[jade topaz]

so can i create it in english?

[shut bolt]

Go ahead

I thought you had already create it jajaja, my bad

[jade topaz]

I created the ticket

[shut bolt]

[jade topaz]

but I stopped the ticket

[jade topaz]

french

[tulip cradle]

I created the ticket

[prisma thunder]

@shut bolt you speak french

?

[shut bolt]

#546557408902905896

And no, I don't

[prisma thunder]

Okay Google Traduction

@shut bolt I encounter a problem on my serv with the bot when I do the cmd $help it does not work bot does not respond even though it has perm admin

[shut bolt]

#546557408902905896 do not ping support members, if you need help open a ticket

[prisma thunder]

I'dont understand english of #546557408902905896

[shut bolt]

Well, you said it yourself, you can translate it

/fr - Pinging staff is prohibited. Do not do it anywhere, not inside of tickets, not anywhere.

[robust sandal]

• Le ping du personnel est interdit. Ne le faites nulle part, pas à l’intérieur des billets, pas n’importe où.

English (en) → French (fr)

[prisma thunder]

Okey

/En - ducoup c'est quoi la solution

[robust sandal]

• ducouo what is the solution

French (fr) → English (en)

[humble sequoia]

Solved in another channel.

[quartz pewter]

[scenic plinth]

K

[sinful kraken]

Hey Team, having issues adding ticket tool to a discord server. Not picking up any servers im on. Any fixes?

[scenic plinth]

Fo you have manage server permissions in your server?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

What Is the command for creating a Ticket?

[rough thistle]

Same it doesnt work whats the command @scenic plinth

[scenic plinth]

Can you not ping support please? Try $new if command style tickets are enabled in the panel settings.

If you're sending the panel, try $panel 1

@rough thistle @jade topaz

[rough thistle]

Mm doesnt work

[scenic plinth]

Which one?

[jade topaz]

how many tickets can the bot open at the same time ?

[jade topaz]

Thanks!

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

The bot can have 50 channels a category (50 channels a category, discord limit) 500 per server (500 channels total, discord limit)

When you hit a category limit, tickets start appearing on the top of the server without categories, but hitting 500 you can't open anymore.

[jade topaz]

so 20 tickets open at the same time with people speaking in it is totally fine right ?

[scenic plinth]

Yes

[jade topaz]

thanks

[pseudo dagger]

im needing a key can anyone help

i have purchesed

[copper owl]

@pseudo dagger you've been told 4 times now you're in the wrong place.

If you ask again, we would have no choice but to take moderation action. Sorry

[pseudo dagger]

well there am i supposed to go you keep telling me im in wrong place but not giving any direction to where i need be total usless i wont be buying anything again from you people !!!!!!!!!!!!!

[copper owl]

You didn't buy anything from us, so using that as a way to get what you want won't work.

we aren't an encyclopedia on directions. You've been told numerous times this is ticket tool support and we aren't affiliated or connected to FiveM in any way, shape or form.

Another thing that's useless is asking 4 times in the same server where the staff members of said server told you it's the wrong place mutliple times.

[frank mountain]

Hello guys when I am closing the ticket it says that missing permissions

anyone know that?

[shut bolt]

Can you run $debug on that channel please?

[shut bolt]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[shut bolt]

@tiny fjord

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

This is how to set the bot mate

[high drift]

so wdym with set the bot?

[shut bolt]

I meant that that's how to make the bot work

[high drift]

ah

[high drift]

but so i came from a other serve where i need verification but it said or you talk to moderator of the serer or come to here and do the ticket thingy? so how does that work

[shut bolt]

Ohhhh

You should go to that's server tickets and open one

[high drift]

aaahhh

ok thx man

[shut bolt]

It should look something like this

Sure mate

[high drift]

thx

[shut bolt]

[sweet steeple]

Hi there！

Is there any way to disable inviting people to the ticket#xxx channel that bot created?

[junior bolt]

Is there a way to add a certain role to all tickets that are created?

[plain surge]

That's the panel message, you can edit it here

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[dusk dragon]

Alright ty

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

You can add roles as support to see the ticket and be able to mangae it, or you can add roles as additional, which has less power

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[plain surge]

$additionalroles

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent from Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[plain surge]

You can set permissions for both roles under Support team opened/closed perms & Additional roles opened/closed perms

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ General Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[plain surge]

No problem 👍

[plain surge]

Can you explain more what you mean by inviting?

Do you mean that everyone can see the ticket when it is created?

[jade topaz]

a member is unable to attach files within the opened ticket. perms look ok. is there a way to test/fix this? ty

[sly cypress]

Is it possible for discord roles to be detected during a ticket opening and then moving it to a specific sub category based of that?

For example; it detects someone has a role called “VIP” and puts them into the sub category called “VIP PRIORITY”?

[wooden geyser]

And although I wanted to ask if there is a log that can be set to any channel ?

[copper owl]

no it's not possible

[craggy geyser]

You could get a similar effect but less neat looking though. You can make a second panel for vip priority, and set the open ticket button to require the vip role to use it

[potent nacelle]

Whats the command to change prefix

[hard remnant]

مرحبا

[slender minnow]

There's no command for it.

[jade topaz]

Why isn't the commands working

He has perms

[craggy geyser]

Have you checked you are using the right prefix

[jade topaz]

Yes

[craggy geyser]

What commands have you tried?

[jade topaz]

$help $close $delete

And help offline

[craggy geyser]

Run @TicketTool debug

(pinging ticket tool, not just the direct copy of that)

[jade topaz]

Ok

Fixed it thank u

[sly cypress]

I tried this but it didn't work when moving it to a different section as it's not within the same panel. I'll make a suggestion and hopefully it'll be implemented one day 🙂

[jade topaz]

How can I do that Ticket Tool will DM the ticket owner (who created the ticket) when I will create a transcript?

[shut bolt]

Do you want the owner to receive the transcript too? Or just a message?

[jade topaz]

Wdym

Do you mean, the server owner and the ticket owner too? Ticket owner = The member who created the ticket

[jade topaz]

If you meant that, then Yes. How do I do that?

[solemn lantern]

Hi guys, to insert more buttons inline for ticket tool, what can I do? I don't find information from the doc

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[shut bolt]

I mean if you are looking for the ticket author to receive the transcript itself or just a message, with no transcript

[jade topaz]

See what I meant

[jade topaz]

.

[shut bolt]

No

[shut bolt]

I meant this

[shut bolt]

No

If you want premium you need to pay for it, or earn it using the $vote command

[thorny dove]

Hey, people keep opening the ticket in wrong category. Is it possible to move the tickets and then have the transcript go to the correct new category?

I saw there is a feature to add roles, so having the ones access it isn't an issue. Just the logging is.

[craggy geyser]

Unfortunately not at the moment. A major update is in the works, and moving tickets between panels has been suggested many times so will at least be considered

[thorny dove]

Ah very nice. Thank you for your fast reply 🙂

thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

No worries

[jade topaz]

Is it possible for ticket tool to ping the member whenever a staff types something in the ticket?

[surreal mica]

I’ve invited the bot to my server, but getting it to respond to a command is kinda confusing me

[jade topaz]

https://www.youtube.com/watch?v=rPz5-r4KEgo

[atomic barn]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic barn]

Here @jade topaz

[jade topaz]

How do i zoom that lol

[atomic barn]

I think this is what you are looking for

[jade topaz]

Yup

Nvm found it ty

Thanks @atomic barn

[iron night]

Gave +1 Rep to @atomic barn

[atomic barn]

👍

[visual imp]

How do I put the create a ticket function in a chat?

Need help

[jade topaz]

Wait no that's not what i want xD

Like when a staff sends a message the bot should ping the member then delete the message

[craggy geyser]

No. That's not possible. The staff member could always ping them though

[jade topaz]

Alr

Ty

[iron night]

Gave +1 Rep to @craggy geyser

[visual imp]

How do I put the create a ticket function in a chat?

I need help

Plz?

Help pl,

Pzl

Plz

[lethal rover]

Hey, I can’t connect my wallet with the collab link

[jade topaz]

...

[jade topaz]

Is that about ticket tool?

[lethal rover]

No sorry

I was rong

[jade topaz]

Alright

[lethal rover]

Wrong

[jade topaz]

No worries

[hazy shoal]

Hello

I want to create a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

If you want to set the bot to create it on your server

If you want further help on it and you want to actually open a ticket here use #🎫│make-a-ticket

[rain summit]

Anyone able to tell me how to start setting up automation stuff? ie unused tickets and whatnot? couldn't find instructions for that.

[humble sequoia]

━━ moved to ticket ━━

[waxen plaza]

Hey got question wondering if anyone can help me
I have a server where we have tickets on but only allow me see tickets and i manual have add my admin role to see it and be able respond to it and read message history..... and when people submit tickets they can send ticket and write but i manually have turn on the read histroy as well

[jade topaz]

can someone please remind me the variable tag for inserting an emoji in a panel or command?

[shut bolt]

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[shut bolt]

What are you exactly looking for? I quite didn't get the question mate, sorry

[waxen plaza]

How set it where my admin team all see tickets and how i can have read histroy on for ppl submit tickets

[shut bolt]

May I have your server ID? So I can check what are your current settings

[snow latch]

i am trying to set up the ticket tool on my server but when the maker make it they cant see it

[shut bolt]

How are you testing it? Using an alt? A user reported it? Or maybe you are using View As Role?

[snow latch]

that last one

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Feb 2, 2022, 2:00 AM

[snow latch]

oh okay

[shut bolt]

I suggest you ask a friend or, use an alt to test it

[snow latch]

ok thanks

[shut bolt]

Sure

[vernal moat]

How to re open a ticket

Please help me

[shut bolt]

Click the Open button

If it hasn't been deleted

[vernal moat]

Where can I do this?

[shut bolt]

In the ticket

[vernal moat]

Look it’s closed

The ticket is closed, can’t we access it?

[shut bolt]

Closed ≠ Deleted

If its closed

It still exists

If its deleted

Nothing can be done to recover the channel, only thing would have been to have a transcript of it

[vernal moat]

Okay so it’s closed, how do I reopen it

I can’t see the ticket anymore

[shut bolt]

Then you can't reopen it

Only a person who has access to the ticket can reopen it

[vernal moat]

The one who originally opened it?

Ah

[shut bolt]

No, whoever has access to it

[vernal moat]

Okay

[vernal moat]

I’m the admin and I don’t have access to it

And once I click close the ticket gets deleted within 10 seconds

So you’re saying it’s impossible to reopen one?

[shut bolt]

Well, you just answered yourself

[shut bolt]

A deleted ticket, yes, as stated before

[shut bolt]

[vernal moat]

It gets deleted automatically by the tickettool itself and within 10 seconds

We can’t be fast:(

Is there any other way to open it?

[shut bolt]

I just told you there isn't

And if you are not willing for tickets to get autodeleted

You can disabled in your dashboard, if you want I'll help you on that

[vernal moat]

Can you send me the navigation? I’ll follow

[shut bolt]

Sure

Dashboard
Panel Configs
Settings
General Options
Two Step Ticket
Save changes

[brisk cove]

Hello, any cupons?

[shut bolt]

Nope, sorry mate

[brisk cove]

Thanks

[shut bolt]

Sure

[shut bolt]

Good night

[brisk cove]

OH, one more question!
This bot work to do Giveaway?
I saw here #🎉│giveaways I like.💯

[shut bolt]

@jade topaz is the bot we use for doing them, Ticket Tool doesn't do Giveaways

[brisk cove]

Understand, thank you Pablo!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[brisk cove]

How so bot? xD

[shut bolt]

That's YAGPDB

It has a reputation system

So everytime you say thanks to someone

It adds a reputation point

[jade topaz]

Hello!

Fixed it srry!

[shut bolt]

Hi @simple spruce 👋

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out, it's the setup guide for the bot

[humble sequoia]

━━ moved to ticket ━━

[simple spruce]

Hi Pablo

[shut bolt]

Hi

[simple spruce]

Thanks for the reply

[shut bolt]

Sure mate

Do you want to keep the ticket you just opened?

[simple spruce]

Yes

[shut bolt]

Great

[simple spruce]

I need some help and guide

[shut bolt]

Sure

[simple spruce]

First I need to open a ticket for some kind of help

[humble sequoia]

━━ moved to ticket ━━

[simple spruce]

Actually I was demoted to "Power User" and my Upload rights are disabled

[shut bolt]

Check #938310328498921482

[rocky crow]

P

C

[wise basalt]

How can i create multipanel? Can i create multipanel with primary bot? Will i get ticket tool premium for 14 days for 1 boost?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

And about boosting, you need to boost twice as told in #📌│booster-perks

[jade topaz]

How can I setup like how to make where people can click and ticket gets created?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Thanks

[shut bolt]

Sure

[dull swallow]

Does AllowedRoles not work on Multipannels? Users without the listed role are still able to hit the button.
Or do I misunderstand how it works

[shut bolt]

If you didn't blacklist any role, then by default any user will be able to use the button

If you want that only users with the Allowed Roles can use X button, mark as Denied Role @everyone

[dull swallow]

Ahhh, I would have probably never figured that out. Thanks

[shut bolt]

Sure

[jade topaz]

is it possible for the bot to set a unique name for when the ticket channel is created.
Say you have a ticket called

Red
In this ticket you talk about red things

When its opened it would look like
Red-0001 (Numbers depend on ticket id)

Green
In this ticket you talk about green things

When its opened it would look like
Green-0011 (Numbers depend on ticket id)

(Sorry, I may have been bad at explaining)

[shut bolt]

Yes

Wrong one

Sorry JAJAJ

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

This is the one

You would need to have a panel per each color for example

[jade topaz]

yea I know that

[jade topaz]

I notice its a premium feature so if I enable premium and my premium would run out would the things changed under premium be reverted?

[shut bolt]

Yup, any premium exclusive setting won't apply once your premium status ends

[jade topaz]

Thank you Pablo, great and quick support

[shut bolt]

Sure

[gilded willow]

Hi i would like to ask for help here since ticket tool says missing permissions to close ticket but it has worked before and perms is as it always been so its not that, i added a second category for tickets incase it would be a skipping problem but that isnt the case either

anyone know what my issue might be?

[shut bolt]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[shut bolt]

Check if you have an antinuke bot such as Wick

Could be interfering with Ticket Tool's perms

[gilded willow]

yeah it was wick, quarantined the bot and removed perms so it got fixed. thanks for the help sir

[shut bolt]

Sure mate

[sick siren]

c

[cinder violet]

hey, ticket tool is saying it is missing a permission to close a ticket but isn't telling me what permission it's missing.

is it a bot failure rn?

[craggy geyser]

It won't tell you what permission it is. Try running $debug to see what is missing. If no message gets sent, it is likely either view channel or send messages

[cinder violet]

got it ty

[silver ridge]

Is there a way to have the transcripts go into a channel other than the actual ticket?

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[silver ridge]

Thanks

[shut bolt]

Sure

[still goblet]

What will i get in premium bot that i dont got in primary bt

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

A faster more stable premium bot

[still goblet]

Thanks

[civic wagon]

I want to add a role in my ticket panel. Will i need to send the panel again in the channel or will it reflect the changes starting the next ticket made?

[shut bolt]

Nope, it will automatically apply the support team roles for the new tickets

[civic wagon]

I see, ty

[shut bolt]

Sure

[jade topaz]

does anyone know how to add more buttons?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

thanks

[shut bolt]

Sure

[rich tusk]

how do we set up a ticket channel with the open a ticket message

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[sonic ginkgo]

trying to send ticketbot into his channel, since it didnt work anymore. Getting this prompt from the website dashboard

[copper owl]

which bot are you using

[sonic ginkgo]

ticket tool premium

[copper owl]

select it in the Server Configs page

[sonic ginkgo]

thanks, somehow it was set to nonpremium. It worked i saw in the log that the Premium Ticketbot got the Premium role revoked and the normal ticket tool role added, which caused that issue

[jade topaz]

Theres a arbic support?

[scenic plinth]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[heavy holly]

i use the bot (free) on my server, i just changed the support role on my dashboard. now im unable to make tickets coz it says "this interaction failed"

is the bot malfunctioning?

[glad pecan]

Is there a way to recover deleted tickets?

[humble sequoia]

━━ moved to ticket ━━

[zinc adder]

How can I recover a deleted ticket

[craggy geyser]

You can't. If you didn't save a transcript, it's deleted. Discord support might be able to restore a channel but I don't know for sure. Ticket tool saves none of the data itself, everything is stored on discord within your own server

[zinc adder]

aok

[pallid sky]

preminyum botun komutu ne

prefixi

[spiral crater]

Hiya! By default it seems like ticket tool creates new tickets in the form ticket-0001, is there a way to customise it to have the user's name/id instead? Something like ticket-lyall3553 for example?

[shut bolt]

$

[shut bolt]

Yup

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

And use the variables you prefer https://docs.tickettool.xyz/dashboard/panel-configs/supported-variables

[pallid sky]

ama yazınca bişey deyp

[robust sandal]

. !

But when I write, I'll say something

Turkish (tr) → English (en)

[spiral crater]

Great thanks, must've missed that! 🙂

[shut bolt]

Sure mate

[pallid sky]

normal olanı konuluyo

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[unique junco]

Knk neye ihtiyacın Var tam olarak

https://tt.bot botun paneli burda

[pallid sky]

My premium bot is on my server but when I call help it doesn't send a message

Preminyum bota

ikiside sunucuda

ben preminyum olanı kullanmak istiyorum

ama cevap bile vermiyo

[unique junco]

İzni var mı?

• normal botu at sunucudan

[pallid sky]

normal botu atınca olurmu

[pallid sky]

yönetici izni var hemde

[unique junco]

Olması lazım

[pallid sky]

2si bir arada olunca olmuyormu yani

bu nasıl bir saçmalık

[unique junco]

2si bi arada ne gerek var + bildiğime göre ikisi olunca direk normal bottan da premium özellikleri kullanabiliyorsun abonelik sürdüğü sürece

[pallid sky]

peki ben onaylamadığım sürece faturaya yansıma gibi bir olayı varmı

[unique junco]

Otomatik çekiyo her ay iptal etmediğin sürece

[pallid sky]

yada premium botu kullanmak için illaha premium olmammı gerek

[unique junco]

Evet tabii, para lazım botu online tutabilmek için de

[pallid sky]

nasıl iptal edebilirim

7 günlük tıkladımda

premium botu direk atmam lazım

acil bilgi

[unique junco]

bi saniye

https://tickettool.xyz/subscriptions
Click on Manage Subscriptions
Log in
Click on your sub
Click on Cancel Subscription
And choose between Cancel on Next Renewal or Cancel Immediately
Kral şuan çevircek zamanım yok, Google dan çevir hallet kolay gelsin

[pallid sky]

?

https://tickettool.xyz/subscriptions
Abonelikleri Yönet'e tıklayın
Giriş yapmak
alt öğenize tıklayın
Aboneliği İptal Et'e tıklayın
Ve Sonraki Yenilemede İptal Et veya Hemen İptal Et arasında seçim yapın

kral şu ​​an çev

ben adres girmemilim

üknk bravo

[unique junco]

Kredi kartıyla alınan herşeye adres giriyon

[pallid sky]

aboneliğimi kapatcam diye abonelik açıca bu botu yapanın İQ oranı 9999 filan herhaöde

[unique junco]

Aboneliğin yokmuş bile senin

Baktık şimdi

[pallid sky]

ben onaylamadsn olmuyo deme

telde foturda yok faturasız hat bakiyede 0

kradi kartıda yok

[unique junco]

Yani aboneliğin yok

[pallid sky]

lakin devlete kadar gidebilşr ondan önlem açamşı sordum ve premium botu banlılorum
Başıma dert olmasın

[unique junco]

ok

[pallid sky]

belli olmuyo knk bu işker

[brittle scarab]

how do i make tickets i have the bot

[pallid sky]

bakiye olmasada devlete kadar yansıyor

search youtube

or enter the bot's panel, you can control it from the panel

[brittle scarab]

panel?

oh

just click on the bot?

[pallid sky]

bot's own panel

[brittle scarab]

i did

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[pallid sky]

https://tt.bot

[shut bolt]

Check that guide mate

[pallid sky]

here is the panel of the bot https://tt.bot

[jade topaz]

Does anyone know if there is a way to limit how many tickets a certain user can open at once?

[shut bolt]

$help limit

[jade topaz]

Or users in general?

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[jade topaz]

❤️

So fast, wow. HAHA.

[shut bolt]

[jade topaz]

Is there a way to limit how many tickets they can open in a time-duration?

Like 1 ticket per x-hours?

[shut bolt]

Currently it's not possible, sorry

It's a feature I've seen a couple times already

But

Isn't logged in #💡│suggestions 👀

[jade topaz]

Would it be possible to use Command Style Tickets and set a slowmode in that channel for x-hours?

Also, are Command Style Tickets premium only?

Oh, they're not premium locked.

[shut bolt]

That's a nice idea, never thought of it

[shut bolt]

Nope

[jade topaz]

👍🏻 Workaround lol

[shut bolt]

👏

[jade topaz]

But yeah, adding a timer would be awesome. Better UX for sure 😄

[shut bolt]

Feel free to suggest it on #💡│suggestions

[jade topaz]

Done 😄

[shut bolt]

[jade topaz]

Is there a way to delete all "closed ticket channels"

Or do you have to do it manually lol!

[shut bolt]

Nope

[shut bolt]

Yes

[shut bolt]

#💡│suggestions message

[jade topaz]

😭 👍🏻

Awesome, thanks!

[shut bolt]

Sure

[kind hill]

How do I enable to the vote metrics showing inside the embed?

Premium feature?

[shut bolt]

https://suggester.js.org/#/config/votecount

[jagged swallow]

Is there a way once a ticket is closed, it just logs in a channel and doesn't show on the top of my screen?

Like this?

[civic wagon]

You can save the ticket's transcript to a channel and then delete the ticket

[jagged swallow]

Do I need to delete the ticket to do so? I have it saved to a channel already

I was wondering if I could delete it automatically basically

[civic wagon]

Yeah same cuz manual work

[jagged swallow]

Lol

So no I can't?

[civic wagon]

[p]transcript

And then delete

Transcript aren't saved automatically afaik

[jagged swallow]

What does [p]transcript do?

[slender minnow]

You need to setup a panel for tickets, if you are setting up the bot for your server.