🆘│community-support

[copper owl]

just set it to 14889

should work fine then

[covert fiber]

It worked tyy 🙏

Never knew that it was a hate symbol :O

[copper owl]

Neither. Until that error got reported

[covert fiber]

Interesting way to find out lmaoo

[prime bridge]

RoroGaming has been timed out for 10m
Reason: Posting Discord Server Invites

RoroGaming#2882 | 796454648344870912

[indigo blaze]

How do I bring other people into a ticket?

[copper owl]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[indigo blaze]

Thank you

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

Error: You're still on cooldown

[copper owl]

👍

[indigo blaze]

I can't tag them, because they don't have access to see that channel

[copper owl]

then use the user ID

[jade topaz]

yo hello

how do i make when someone opens a ticket the ticket to be named using his name

like mcr-ticket

[shut bolt]

Use the {ticket.user.name} variable

[jade topaz]

ty

[shut bolt]

Sure

[jade topaz]

Hello!

My issue is the following :

• I created a server with a community and its staff and I would like when the community opens a ticket the ** staff ** role can add people! *

Example :

** __ A member opens a ticket and says "I have a problem with BadBoy" I would like one of the staff to be allowed to add "BadBoy" to the ticket __ **

Is it possible ?

thank you for your reply

[copper owl]

yup it's possible

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[copper owl]

just use this command

[jade topaz]

Ok but the person is not in the ticket so we can't do $ add @wanton heron

[copper owl]

then use the ID

[jade topaz]

It work ans it don’t work lol

He say he add but he don’t se 😅

[copper owl]

weird. check the channel permissions

see if he's on the permissions list with the right permissions

[solid stream]

If another role is blocking their access then they won't be added.

Also if the ticket user perms isn't set to allow then they won't be able to see (it gives them the same perms as the one who created the ticket)

[hardy bough]

@fallow ingot

[jade topaz]

Good morning again

is it possible to program a role so that it sees the ticket but cannot add or remoove a person?

@copper owl

[copper owl]

Yes it is. (Just for reference, pinging us in here is against the rules so be careful with that)

You can edit the permissions for $add/$remove in the Command Configs page

[jade topaz]

Sorry

[copper owl]

So you can have a role that can see the tickets, can type in them, but can't use the commands

[copper owl]

Don't worry about it

[jade topaz]

Where

[copper owl]

Chere?

oh

$commandconfigs

[humble sequoia]

Command Configs!

The Command Configs page on your dashboard is where you can enable, disable, and edit permissions for certain commands however you'd like!

Each command has the following things to edit:

Support Team Only: which would only allow users with a Support Team Role to use it
Disabled Channels: which would disable the command in the defined channel(s)
Allowed Roles: which would allow users with the roles defined here to use the command
Disabled Roles: which wouldn't allow users with the roles defined here to use the command

[copper owl]

Here

[jade topaz]

Thanks

I have the rôle
Test modérateur ans i can add why ??

[copper owl]

because you probably have the other roles

also disable "Support Only"

[jade topaz]

I have no role allowed but i have role disabled

[copper owl]

[jade topaz]

Its same

[copper owl]

Ill open a ticket for you..

[blazing frost]

skamers

[copper owl]

what? do you need help with ticket tool?

[blazing frost]

Where can I go about the fact that the rest of the robaxes do not come to me?

[copper owl]

If im not mistaken, this is the 3rd time you ask about this

this is not the right server.

[blazing frost]

So I'm asking where should I go? what kind of support?

[copper owl]

We don't know

this isnt the right server to ask, and we dont know where you have to go

all I can tell you is that problems related to your roblox purchases are not going to get solved in here

[blazing frost]

ok

[sly latch]

Hi, what change bots avatar?

[copper owl]

We changed it

[sly latch]

What is needed for this?

[copper owl]

What do you mean

You guys dont have perms to change the bot pfp, we change it every once in a while for holidays/special days. Like christmas and New Years

and By "we", i mean the bot developer

[sly latch]

Don't put your own unique avatar?

[copper owl]

I dont understand what you're trying to tell me.

The bot developer changes the pfp for special days like Christmas and New Years Eve. Changing the bot's PFP is not a feature available to anyone.

[sly latch]

Ok, thx

[jade topaz]

Last question lol because is cool

That is possible only with prenium ?

[copper owl]

Yeah. Premium only

[jade topaz]

Okk

[dim bison]

Is it possible to make the bot re-send the initial message that the bot sends when a ticket is opened?

[copper owl]

Not possible, no

the ticket message is only sent when the ticket is opened

[dim bison]

Thank you

[copper owl]

No problem. You could use a tag to display the same message but without premium you'd be hit with a small character limit

[paper wind]

How did yall add multiple buttons to #🎫│make-a-ticket ?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

@paper wind it's a premium feature ^^

[paper wind]

Ahhhhhh I seeee

I was looking for the setting

Got it

Thanks man

Appreciate it

[copper owl]

Anytime

[ivory pawn]

Hf

[fallow ingot]

??

[sleek jetty]

how much is ticket tool premium

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

@sleek jetty ^

[sleek jetty]

k

[copper owl]

you're welcome

[pastel arch]

i have a question, i have the admin perms for a server I invited the bot in but for some reason its not showing up even after relogging and reinviting the bot, is there a solution to this?

[copper owl]

can you explain how you relogged?

like what did you do

[pastel arch]

I logged out of my discord as well as ticket tool site, then i relogged but its still not showing up

[copper owl]

run $level in the server and lmk what TT responds with

[pastel arch]

alright!!

it says User permission level with Ticket Tool
@pastel arch is permission level: 0 (User)

[copper owl]

well it doesnt seem like you have admin

[pastel arch]

ohh, alright I'll ask the server owner to resolve that, thanks!!

[copper owl]

No problem

why did my phone

ok

[fast sable]

rip

[static elm]

is there a way to block/ban someone from opening tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[static elm]

ty

[craggy geyser]

No worries

Also blocks from all other commands with tt

[glacial spire]

is it possible to set a ticket mod role? like a role that allows people w that role to talk in tickets
i remember a ticket bot had that option but i've never needed it until now

[shut bolt]

Yup

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Do this

[glacial spire]

ooh

thanks

[shut bolt]

Sure

[humble sequoia]

━━ moved to ticket ━━

[hardy bough]

Yes

[fresh umbra]

how do i create the ticket panel in the channel i want? when going through the list of channels to display the panel in, the channel i want isnt on it

i enabled all permissions for ticket tool and it still doesnt pop up

[shut bolt]

It probably is there but when having many channels can get a bit tricky to find it, instead, use the $panel command, look for the panel ID, and then do $panel ID

And that will send it to the channel you run the command in

[hardy bough]

ticket promotion

[shut bolt]

?

[jade topaz]

how do i make the ticket bot make channels ina specific category

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category in the dashboard as shown

[tiny arch]

is there a way to figure out where a spoofer download would be

i just bought a week spoofer

[zenith flicker]

Hello so I need help with setting up the ticket tool bot since I’m on mobile and I want it like when someone creates a ticket it spawns in a catagory

[brisk flume]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

[humble sequoia]

https://tickettool.xyz/manage-servers

[brisk flume]

— Today at 1:13 PM
━━ moved to ticket ━━

[jade topaz]

Hahahahah

Kk mogool

[dim spade]

Hi, I am writing a bot command, but it is not responding

[jade topaz]

!hi

[forest goblet]

@jade topaz Is there anything we can help you with?

[forest goblet]

Please try the steps below.

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[jade topaz]

Sdebuf

[forest goblet]

@jade topaz If you do not need help with Ticket Tool or want to provide support to other users, please exit this channel. I am trying to help others here and this only confuses me.

[dim spade]

Where did I send it?

[forest goblet]

What do you mean?

[dim spade]

In this writing they say send the link that came to you

[regal island]

guys

help

i made a section

where all the tickets go

i worked for a while

but now the new tickets are everywhere

[zenith flicker]

Create ticket

#🎫│make-a-ticket

[copper owl]

How many channels are in the category you made

alright then

[copper owl]

this channel isnt just to redirect people to #🎫│make-a-ticket , but to actually try to help em out

[zenith flicker]

No his my friend we trynna fix. Our server

So we made a catagory than always spawns under here

But now it spawns abov

@copper owl

[lilac girder]

is it full?

[zenith flicker]

Idk

[lilac girder]

Discord have a limit of 50 channels per catagory

[zenith flicker]

How do I check

[copper owl]

The issue is being handled in your friends ticket

[zenith flicker]

Can I change it

[zenith flicker]

Kk

[copper owl]

also pinging us is against the rules in here bud. Im explaining the issue and a fix to your friend

[zenith flicker]

I’m sorry sir

[copper owl]

also yes, you're right on this

[stable elbow]

Who helps me pls i dont khow what to do with this😭😭

[craggy geyser]

Click the button to open a ticket

[granite cedar]

Guys how do i make the ticket public and everyone could use it. It's only working for moderators

[hard cape]

Hey!

U probably have picked Support only in create button options

You need to disable Support only

[granite cedar]

Where could i do that?

[hard cape]

In Button Options

And set settings like this:

[granite cedar]

Thanks for the help got it

[hard cape]

No problem!

[frosty thorn]

I'd like to know how to make the button for a tag... :/

[hard cape]

Hey

[frosty thorn]

One that will pull a person to the designated voice channel.

This was a tag I made with Ticket Tool, of course.

[hard cape]

U can put link of the voice channel

That’s all I think

[copper owl]

D<3 is right

you cant add a button to a tag

not currently

[frosty thorn]

Yeah. It's sooooo generic..

I wanted to customize it. Like a reaction role, but a button.

[hard cape]

That’s not possible to do reaction roles or something similar

[frosty thorn]

Also, I need my Nickname set to Ghost. :3

[hard cape]

You can’t change nick name here

[copper owl]

done

[copper owl]

that's a tag for you... it's not supposed to be used in the way you're explaining

[frosty thorn]

I know. But to attach a button would be great.

Thanks Nep!

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[copper owl]

this is a ticket bot, a reaction role isnt something that will be added

[hard cape]

You can put it as a suggestion

Read pinned message in #💡│suggestions to know how to suggest

[copper owl]

just get a bot that does a reaction roles

i dont think ticket tool will add that feature

whether suggested or not

[shut bolt]

Ticket Tool

[frosty thorn]

I wasn't after a reaction role per se. Just this:

[hard cape]

Ye, cause u can use webhook to do reaction roles

Dyno bot has this feature

[frosty thorn]

😮 I haz the Dyno

[hard cape]

Lol, they I don’t know

[frosty thorn]

I meant I have it. lol

[copper owl]

that's a multipanel

not a tag

you can do that with premium + multiple panels

[frosty thorn]

I'm on trial at the moment.

[hard cape]

But he wants to do reaction role throughout buttons

[frosty thorn]

But plan to upgrade.

[copper owl]

@hard cape read this

"I wasnt after a react role per se, just this"

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

Oh

[copper owl]

@frosty thorn you can follow the instructions here and make a multipanel

[hard cape]

Sorry

[frosty thorn]

This is my multipanel while I'm using the trial/premium.

[copper owl]

Okay can you explain what you want to do here

because now im just confused personally

[frosty thorn]

Is this not an interactive button?

[copper owl]

for tickets yes

[frosty thorn]

I'd like to, more or less, know how to create a button (not necessarily through your bot - not required) that will work so that when it is clicked on you are put into the voice channel that's hyperlinked to it.

Like you do with your tickets.

[copper owl]

that isnt possible with ticket tool, and therefore that question should be asked in another support server

not this one

[frosty thorn]

Ah.

[copper owl]

this is strictly for ticket tool questions only

[frosty thorn]

I have a bot that can do it's own embeds, but I just can't figure out how to get a button to work.

I had, mind you, planned to use the button for Ticket Tool.

That was the purpose of asking.

[hard cape]

Try to contact their support server if they have one

[frosty thorn]

√

Sorry for bugging y'all on that. I had hoped it was as simple as a small code thrown into an embed. shrugs

Everything I've found to give guidance on it doesn't work, of course.

Thanks for the help. It was enlightening at the least.

[hard cape]

You’re welcome, and you certainly didn't bother anyone. So don’t worry

[granite cedar]

I did This it still isn't working

[hard cape]

Did you select any disabled roles?

[granite cedar]

No why

[hard cape]

Oh Ok, did u select any blacklist roles?

[granite cedar]

Wait . Without an Rank they can't create an ticket?

[hard cape]

Wdym with rank?

[granite cedar]

I meant role

"Roles"

[hard cape]

No, But What it said when they try to create a ticket?

[granite cedar]

There is no reaction bar to create an ticket

I tried what you said but it's not working

[hard cape]

Do they see the panel?

[granite cedar]

Yes

But not the reaction

[hard cape]

And you see the reaction?

The button

[granite cedar]

Nop

This is what they see

[hard cape]

Try to resend the panel

[granite cedar]

Still not working

[subtle star]

hi

I need help

[hard cape]

Ok, then how many panels do you have created?

Ok, with What you need help?

[subtle star]

I invited ticket tool but it isn't showing the server in manage servers

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[subtle star]

And I reloaded a lot of times

[hard cape]

You need to RELOG

[subtle star]

Oh

mb

ty

[hard cape]

Ok!

No problem

[subtle star]

thanks @hard cape

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[granite cedar]

Nvm i can't do this

[hard cape]

Ok, then how many panels do you have created?

[copper owl]

that doesnt matter to this issue

[hard cape]

Ye, But He can configure wrong one

[sinful gust]

Hey, my servers are not displayed

[hard cape]

And he can disable enable button

[copper owl]

there's 2 reasons to why the button might not appear:

1. The button is disabled
2. The user has an old version of discord

[copper owl]

but they already showed you that it's enabled here yknow?

[hard cape]

@copper owl look, he can configure wrong one

But can

[granite cedar]

No i del my previous ones started an new nothing changed

[copper owl]

so you only have one panel?

[granite cedar]

Yes

[copper owl]

Check #2 here

thats the issue

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[copper owl]

they need to update

[granite cedar]

Mine is updated.

[copper owl]

the issue is most likely from their end and not yours

[hard cape]

And when is he on computer/laptop?

[copper owl]

Ill open a ticket for you

[humble sequoia]

━━ moved to ticket ━━

[sinful gust]

discord updated

[copper owl]

whats up?

[sinful gust]

?

[copper owl]

I mean you pinged me so whats up

[sinful gust]

bad, I can not configure the bot

I may misunderstand you, I am not a master of the language

[copper owl]

No worries

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

here's an explanation + a GIF to show you how to create a panel

[sinful gust]

my server is not showing

[copper owl]

@sinful gust follow the instructions here

you need to log out and log back into the server

[sinful gust]

I cannot log out, I am the owner of the server

[copper owl]

yeah no you can still log out of the website

not the server, log out of the website

[sinful gust]

Okay

thank you very much!

[copper owl]

No problem

[terse surge]

How do I make so the bot adds transcript in one channel of my choice

[shut bolt]

$help transcipt

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

[subtle star]

hi

I need help

How do I setup transcript message, like I don't know what to put where

Like author name etc.

Can an example be shown?

@shut bolt

[shut bolt]

#546557408902905896

Don't ping support members

[subtle star]

ok

[shut bolt]

https://docs.tickettool.xyz/dashboard/panel-configs/logging-options#editing-the-transcript-message

[subtle star]

Sorry

[shut bolt]

Np

If you have questions leave them here, someone will eventually help, if want help from the support open a ticket in #🎫│make-a-ticket

[subtle star]

ok

What is field title?

[gaunt lodge]

Hi! We're unable to open or close any tickets, including on this server. Is anyone else experiencing the same issue?

[copper owl]

are you using the premium bot

[coarse wedge]

Seems like the premium bot went down. Staff already aware?

[copper owl]

The premium bot seems to have gone offline out of no where. The Management Team is already aware

Please just be patient as we try to solve the issue. Sorry for any inconveniences and thank you for your support.

[coarse wedge]

Okay thanks.
Good luck solving the problem.

[gaunt lodge]

We aren't using the premium bot on our server, there might be an issue with that one as well. Thank you for looking into it and best of luck!

[copper owl]

what happens when you try closing

what does it say

[obsidian sparrow]

Here is :

(french one)

[copper owl]

what bot is that, free or premium

[obsidian sparrow]

Free, same problem as potalto

[copper owl]

Ok. We'll see if the free bot is also getting affected

[obsidian sparrow]

Okay no problem 👍
Good luck 🤞☺️

[copper owl]

For now, let's wait until our dev fixes the issue

[edgy fjord]

Alr

[amber bloom]

bot not working

[copper owl]

read pins.

[edgy fjord]

I cant delete ticket on my server

[terse eagle]

Premium bot is down on my server

[trim cove]

read up

[copper owl]

Again, read the pins.

Dev already knows of the issue

[amber bloom]

؟؟

[copper owl]

use $pc in #🤖│bot-spam . if im not mistaken, ranboo's uses premium

[trim cove]

we do! i'll check it out

[copper owl]

you should be able to get the premium role if you want it

[trim cove]

o

[vale laurel]

Hi hi.

[copper owl]

Bot seems to be back up again as well

[trim cove]

heck thanks nep

[copper owl]

👍

[vale laurel]

It hasn’t come back up for me 😅 should I open a ticket?

[copper owl]

No, you should wait until it's 100% resolved. If the issue is still relevant when it's supposedly fixed, you can open a ticket

[vale laurel]

You said it was back up. I assumed that meant it was resolved.

[edgy fjord]

Its already work on my server

[copper owl]

It came online. not sure if it's 100% yet

[vale laurel]

Communication wins wars 😉 I didn’t know that.

[copper owl]

bot should be working fine now. if you're still having issues, #🎫│make-a-ticket

[obsidian sparrow]

Ah, I just understand that we use the premium bot xD

Mb, well gonna try

[obsidian sparrow]

Everything is working, thank you !
Have a nice day/night 👍

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[copper owl]

Likewise

@vale laurel working all good?

it should be back up and working fine now

[vale laurel]

Hi, yes.

[copper owl]

Alrighty good good.

[jade topaz]

@everyone

[copper owl]

what are you attempting to do

[jade topaz]

Nothing

[copper owl]

So why are you trying to ping everyone lol...

[jade topaz]

Oops

[zenith flicker]

Hello

@copper owl they same problem happened again

[copper owl]

I already explained to your friend regarding the category issue and that it will happen again if you reach the category limit.

the same solutions I gave your friend apply. nothing changes

[zenith flicker]

I will talk about it in tickets

[unborn mountain]

ticket tool is down?

[copper owl]

Nope

[unborn mountain]

k

[copper owl]

theyre both online

[unborn mountain]

it's just a bug

[copper owl]

what is a bug?

[unborn mountain]

he said Ticket tool down

[copper owl]

who did

[unborn mountain]

i logout

on the site

now work

[copper owl]

Ah. the manage server problem. Ok

Yeah logging out should show your server

[unborn mountain]

k

[regal cape]

Hi kk

[copper owl]

hello

[jade topaz]

is there a way to create a Category to keep the opened tickets at?

i looked at the Dashboard and couldnt find anything related

Oh. im a dumbass

thank you!

[copper owl]

i assume by this, you found out?

[jade topaz]

yep. Thank you! :)

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[copper owl]

No problemo bud

[jade topaz]

Hey

anyway to buy tickettool premium without the options above?

in the premium

? or can i buy a code to redeem?

[copper owl]

you can buy a premium code via paypal and bitcoin

[jade topaz]

sure should i open a ticket?

[copper owl]

those are the only 2 ways you can pay for it without buying it from the website itself

[copper owl]

Open a billing ticket and run $direct to get the necessary info for paying.

[waxen obsidian]

Hola, ¿Cómo es que se podía mencionar un rol en los tickets? (Spanish) 🇪🇸

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

help me plz @eager cargo

[eager cargo]

What do u need help w

[jade topaz]

i cant see my server in dashboard

how to fix that

[eager cargo]

ok look at embed below

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

done thnks

[merry agate]

Hello! I was wondering on how to setup distinct reactions onto the panel. I couldn’t find it on your dashboard.

[kind hawk]

Hey @merry agate go to Panel Config > Button option and there you can chose what emoji to use in the button.

[merry agate]

May i also change the text as well?

[kind hawk]

yes

[merry agate]

great! Thanks😄

[kind hawk]

np 🙂

I may suggest you to go through all the options, from the top to bottom, one by one, you can personalize it as much as you want 🙂

[merry agate]

Yes i have done that! I must’ve skipped over the options i needed lol

[kind hawk]

It happens 🙂

[plain surge]

@merry agate please keep in mind that any option marked with a red diamond is a premium feature

[cerulean spear]

I am using this bot for first time but how can i set a channel with a button for opening a ticket

[carmine plume]

Please could I have some help - I’d like to know how to allow users to send images in the newly created ticket channels

Currently the permissions do not allow for that - despite the category perms

So I’m thinking it’s within the bot setup

But I can’t find it

[cerulean spear]

What's the cmd to do this?

Ping me while replying

[river oak]

it's in the dashboard, the doc show you the step one by one

[cerulean spear]

Ok thnx

[grand sky]

can u move the categories in the panel

[prime geode]

ive created a verified role for new members but i keep getting 'you dont have permissions to use this' everytime a new verfied member attempts to create a new ticket. What could be the problem here? I've looked at the permission roles on the dashboard and added the 'verified' group in it... please anyone know the solution?

[narrow garnet]

our server now reached 500 tickets upbound and we cannot create more tickets.
can we lift the upbound by upgrade to premium?

or can it be upgraded to more than 500 tickets?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

what is the "transcription" button for

[copper owl]

to save transcripts

In your defined transcript channel

[jade topaz]

How i defined transcript channel

[near moss]

How can I stop newly created tickets going to the stop of the server?

[hard cape]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[hard cape]

@near moss

[near moss]

But the channels i want to use arent coming

[hard cape]

Wdym?

You cant pick the category or what?

[near moss]

I created them but they wont show up, but I just kept logging in and out and it's working now thank you for your help!!

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[hard cape]

Np

[elfin edge]

I don't see my server in "manage-servers", what can I do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[craggy geyser]

Follow this

[elfin edge]

Oh

Thank you

[craggy geyser]

No worries s

[spare acorn]

How can we set up the bot on our server

[tame blade]

Yes

How on mobile

[copper owl]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

Create a panel on your servers dashboard. Whether on mobile or PC, the steps are the same

Once you finish creating the panel, send it to a channel in your server

[wanton hinge]

Is it possible that admins don't have perms to see the tickets

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

just put their roles as a support role

[wanton hinge]

But how about don't want them to see the tickets that created?

[copper owl]

then remove their perms with $remove

or dont add them as a support role

and use $add

[wanton hinge]

Alright that helps alot thankss!

[jade topaz]

How i defined a transcript channel ?

[hard cape]

Hey

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[hard cape]

[jade topaz]

whats a moderator msg?

[copper owl]

the message you see when the ticket is closed

the message that has the transcript, delete, and open buttons

[jade topaz]

ahhh

k

[grave crater]

I can't see any envelope under ticket massage

[copper owl]

update your discord

you have an old version of discord

[hard cape]

Why I didn’t have to update and it still works?

[copper owl]

because your discord probably auto-updated

[jade topaz]

how can i make it ping support role?

[hard cape]

Thanks

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thank youuuu

[hard cape]

Np

And also these ways to ping works:

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

kk

[hard cape]

I recommend <@&RoleID>

[jade topaz]

stakingadct

[hard cape]

What?

[jade topaz]

and tags are?

$help tags

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

ok that dont work

[hard cape]

Like automatic message when someone type any command

[hard cape]

This is a tag

[hard cape]

Or this

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[hard cape]

There is how you can create them

[jade topaz]

ok

[jade topaz]

is it possible to change the image and name of the bot?

[hard cape]

no

[jade topaz]

thanks

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[hard cape]

np

[autumn mountain]

есть кто может помочь

?

I added the bot to my server and it doesn't show up on the site, I can't configure it. [Written through a translator.]

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this

[autumn mountain]

Thank you very much

[shut bolt]

Sure

[sullen radish]

so i added and set up the ticket tool bot for a server and when the tickets r being created it doesnt give the ticket maker perms to send images how do i fix this so it lets them send images? thanks

[hard cape]

Hey

You need to fix them

[sullen radish]

uhh how do i fix em?

[hard cape]

Permission options

[sullen radish]

alright thanks 🫂

[hard cape]

And you need to enable Attach Files i think

[sullen radish]

yeah i got it thanks alot again

[hard cape]

np there

[jade topaz]

How do I make a

React with 📩 to create a ticket

thing

[hard cape]

Hey!

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

[jade topaz]

Thanks

[hard cape]

No problem

[jade topaz]

It's not working

[hard cape]

Send a screenshot

I need to know What i says

[jade topaz]

It only shows this

[jade topaz]

Oh

[hard cape]

Then follow these steps

[jade topaz]

Done and it works

[hard cape]

Nice!

[neat fox]

I cant connect my wallet from metamask

What do i need to do

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plain surge]

@neat fox

[neat fox]

Where do i need to go to ask my question amd resolve the problem?

[plain surge]

You can search on Google for that

Try the name and discord after it

Or support

[jade topaz]

ok why that doesn‘t work

[plain surge]

Try pinging the bot with help after

[plain surge]

Instead of $ ping the bot

Then add help after the ping

[jade topaz]

ah

[plain surge]

In the same message

@Ticket tool help

[jade topaz]

do an example i‘m to stupid

thanks

[plain surge]

@humble sequoia help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[plain surge]

^

[jade topaz]

do i need the normal ticket tool bot at the same time on the discord

[plain surge]

No you need to enable the premium bot, which I see you have on the server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

it‘s enabled

[plain surge]

Did you follow the steps above?

Please head to Server Configs and select the premium bot then press save

After that try running $debug

[green musk]

Ninguém resolve nada ticket 0584

[robust sandal]

kakaracala

Nobody solves anything ticket 0584

Portuguese (Brazil) (pt) → English (en)

[plain surge]

/pt there is no support ticket with that number on the server. What do you need help with?

[robust sandal]

não há bilhete de suporte com esse número no servidor. Com o que você precisa de ajuda?

English (en) → Portuguese (Brazil) (pt)

[wicked scroll]

A qual ticket você está se reeferindo?
@green musk

[green musk]

Ticket do suporte

[wicked scroll]

Ticket de suporte em relação ao que?

[willow dew]

Do you need bot translators?

[shut bolt]

As of now no

[willow dew]

Okay

[inland kettle]

Whats this group for?

D

[shut bolt]

The support server for @pseudo glen

[jade topaz]

how do i make a ticket

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[civic wagon]

In one other support server, I got DMed the transcript of my chat in the ticket. In my server even of I click on transcript, it doesn't DM the users. How do I do that?

[sacred goblet]

Hi i need help

I can't see more than 5 sever?

Help pls?

Or is it's a premium option to get more than 5 sever for ticket tool

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[mystic hound]

Try that ^^

[sacred goblet]

Thanks

[mystic hound]

Auto DM transcript is a premium feature. You can enable it under logging options of your panel settings

[civic wagon]

Damn i cant buy premium tho

but is there any logs or atleast a mannual command to DM?

[mystic hound]

No, the auto DM feature is the only way to have the bot DM a user the transcript

[civic wagon]

any logs?

[mystic hound]

DM logs?

[civic wagon]

just the transcript logs at general

cuz when we create the transcript, we have to ultimately delete the channel as well na

so i couldnt find any other way to get the transcript back

[mystic hound]

Oh i see

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[mystic hound]

Set a transcript channel here, then all the transcripts you save will go to that one channel

[civic wagon]

ah i see, thats nice

thanks @mystic hound

[iron night]

Gave +1 Rep to @mystic hound

Error: You're still on cooldown

[grizzled thicket]

how do i get the bot to ping a role

[molten copper]

me not working

[lilac girder]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lilac girder]

@grizzled thicket

[mystic hound]

$help ping works a bit better in this instance btw

[lilac girder]

Oop

[grizzled thicket]

How

Please can you tell me

[hard cape]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[grizzled thicket]

thx

[hard cape]

Say thanks to Panda

[grizzled thicket]

thx

[dull crest]

hey! is there a way to change this?

into a different name?

[shut bolt]

Heya

[dull crest]

hi!

[shut bolt]

Right click on the bot's name and click on change nickname

[dull crest]

Amazing! Thank you. I guess it isn’t possible to change the profile pic though right?

Thanks @shut bolt

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @shut bolt

[hard cape]

Can i answer the question?

[dull crest]

Please do lol

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[hard cape]

[shut bolt]

Nope, it is not indeed

I went to walk my dog sorry lol

[dusty wind]

Do I need to reconnect the server

If the pannel does not show?

[old bobcat]

how do i do it?

[humble sequoia]

━━ moved to ticket ━━

[pure marsh]

Hey, I can't move my premium subscription to a different server, since it just doesn't join it when I select it, how can I fix this?

[hard cape]

Hey!

Did u use backup method?

[pure marsh]

https://gyazo.com/ffca78a58928784ad840dae26a4e90b3

Selected it here

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[pure marsh]

Well Im not the server owner haha

[hard cape]

oop

$transfer

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[pure marsh]

I don't have to specifically transfer all of the data it has now

I just want the bot to be in a different server haha

[light fox]

سلام سید ها کص عمتون

[robust sandal]

ᴀᴍɪʀʙᴇɴᴅᴀᴢ071.αℓιєηツ

Dobrý den, Syed, Kas Amton.

Persian (fa) → Czech (cs)

[hard cape]

I think there is not an other way, but im not sure

/ar Potřebuješ pomoct?

[robust sandal]

هل تحتاج إلى مساعدة؟

Czech (cs) → Arabic (ar)

[hard cape]

@light fox

[light fox]

جونم سید

[robust sandal]

ᴀᴍɪʀʙᴇɴᴅᴀᴢ071.αℓιєηツ

Můj červen, Sayed.

Persian (fa) → Czech (cs)

[hard cape]

/fa Potřebuješ pomoct? Ano/Ne

[robust sandal]

به کمک احتياج داري؟ بله/نه

Czech (cs) → Persian (fa)

[light fox]

نه ممنون عزیزم

[robust sandal]

ᴀᴍɪʀʙᴇɴᴅᴀᴢ071.αℓιєηツ

Ne, děkuji, miláčku.

Persian (fa) → Czech (cs)

[hard cape]

/fa Tak proč zde otravujete s prominutím?

[robust sandal]

پس چرا اينجا با عفو اذيت ميشي؟

Czech (cs) → Persian (fa)

[light fox]

اقا والا یکی از رفیقای ما گفت بیایم فحش بدیم به شما ولی من خوشم اومد پشیمون شدم

[robust sandal]

ᴀᴍɪʀʙᴇɴᴅᴀᴢ071.αℓιєηツ

Pane Wallo, jeden z našich přátel řekl, pojďme se na vás podívat, ale mně se to líbilo.

Persian (fa) → Czech (cs)

[hard cape]

/fa Tak to není důvod, to vážně ne.

[robust sandal]

پس این دلیل نیست، نه واقعا.

Czech (cs) → Persian (fa)

[light fox]

منظورت نمیفهمم سید یکم بهتر میشه توضیح بدی

[robust sandal]

ᴀᴍɪʀʙᴇɴᴅᴀᴢ071.αℓιєηツ

Nemyslím Syeda Ameho lépe vysvětlit.

Persian (fa) → Czech (cs)

[hard cape]

/fa To není můj problém, už přestaňte, prosím.

[robust sandal]

اين مشکل من نيست، همين الان بس کن، خواهش ميکنم.

Czech (cs) → Persian (fa)

[light fox]

اوکی سید فقط اروم باش فشار نخور

[robust sandal]

ᴀᴍɪʀʙᴇɴᴅᴀᴢ071.αℓιєηツ

Dobře, Sayid, jen se uklidni, netlač.

Persian (fa) → Czech (cs)

[hard cape]

/fa Nashledanou!

[robust sandal]

خداحافظ!

Czech (cs) → Persian (fa)

[light fox]

چرا کیکی میدی سید کسی که تازه وارد دیسکورد میشه روکیک میدن ؟؟؟

[robust sandal]

ᴀᴍɪʀʙᴇɴᴅᴀᴢ071.αℓιєηツ

Proč máš dort, Side, který se právě dostává do neshod, budou mít rokic ???

Persian (fa) → Czech (cs)

[hard cape]

This is channel for support, not for chating. If you need help, ask me please

[scenic plinth]

K then

Let's try to avoid conversations here or pinging random people

[jade topaz]

Bjr

Comment je peux faire pour créer des tickets

[robust sandal]

helix

How I can create tickets

French (fr) → English (en)

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

@jade topaz

#546557408902905896

[vast merlin]

Okééééé.......

[hard cape]

Do you need help?

[vast merlin]

I AM and i speak 🇧🇪🇫🇷

[hard cape]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[pale cairn]

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[safe basin]

If u close a ticket it says I don't got the permission someone can help me

[hard cape]

Are you owner of the server?

[safe basin]

Yes

[glacial marlin]

Hi

[hard cape]

Hey

[hard cape]

Can you Send a pic?

[safe basin]

Sure

Can I send it here

[hard cape]

Ye

[glacial marlin]

I bought the upgraded version how do I add it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[hard cape]

[hard cape]

Try to set it like this

[safe basin]

Omg i am gonna do this ty

[hard cape]

But Im not Sure if it will works

But try it

[safe basin]

Where can I find it

[hard cape]

In General options

[safe basin]

Alr I'm gonna try ty for your help D<3

[glacial marlin]

Will the old or existing tickets be deleted when adding the upgraded version?

[hard cape]

No, you just have to resend the panel

If you want to make prem. bot sends the panel

But It’s optional

Everything will works

[hard cape]

Does it works?

[safe basin]

I'm gonna try

[hard cape]

Kk

[safe basin]

Do I have to do all this permissions

[hard cape]

No, Go to panel configs

[safe basin]

Alr

This and then

Oh I see it I got the permission two step close
And two step ticket on

Mhm

[hard cape]

So It’s working?

[safe basin]

No

Nvm it worked

Thanks @hard cape

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[hard cape]

Im confused, It’s working now, right? @safe basin

[glacial marlin]

He does not press

[safe basin]

Yes

It worked

[hard cape]

Nice!

[hard cape]

U need to select him

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[hard cape]

@glacial marlin Also if you bought premium, Type $pc in #🤖│bot-spam

[glacial marlin]

I click but nothing appears

[hard cape]

Did u invited premium bot?

[glacial marlin]

No

[hard cape]

Then invite him by these steps

[glacial marlin]

I added the bot but the same thing

@hard cape

[hard cape]

But you dont have an Active premium

[glacial marlin]

What should i do now ?

@hard cape ?

[hard cape]

Did the bot sent a code to dms? Or?

[hard cape]

And select a server

@glacial marlin

[frozen dirge]

hi there

#💬│general-chat message

what should I do?

[hard cape]

Send a link to dms

Link for ur server

@frozen dirge

[frozen dirge]

done sir

[hard cape]

They’ve some issues as I see

They have a problem

And it’s not your server, so you can’t fix that @frozen dirge

[frozen dirge]

sad

[worn olive]

What’s a panel?

[shut bolt]

It's basically the core of creating tickets

A panel is the message through which the ticket is made

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[worn olive]

Yeah but where do I create a panel? (I’m on mobile)

[scenic plinth]

Read the message... same procedure

[shut bolt]

The only difference

Is basically you find Panel Configs in the

The rest is the same

[worn olive]

Thx!

[shut bolt]

Sure

[worn olive]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

Error: You're still on cooldown

[shut bolt]

Thanks @scenic plinth

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @scenic plinth

[worn olive]

How can I ping a role in the ticket when it’s created? Example: staff

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[worn olive]

Thx

[shut bolt]

Sure

[worn olive]

Thank @shut bolt

[iron night]

@worn olive :: You can't rep Yareaj_#4383 for 45 minutes and 5 seconds. Try coming back later?

Gave +1 Rep to @shut bolt

[worn olive]

._.

[shut bolt]

Lol

This thing got broke

[jade topaz]

but where i click on change the avatar ? In Discord Or in ticketool site ?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[shut bolt]

Not possible

[jade topaz]

Ok thanks

[shut bolt]

Sure

[jade topaz]

But i need to be on pc ?

[shut bolt]

For changing the nick?

No, open the bot's profile in your server and click on Manage User

[autumn gate]

how do I allow tickets messages to redirect a channel like #🆘│community-support to that channel
when I tried typing #546557408902905896 in my server, it did not work

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Use the channel mention one

[autumn gate]

$emojis

$emoji

How do i use custom emojis

[copper owl]

\:emote_name:

[autumn gate]

with the /?

[copper owl]

\🥢

[copper owl]

you type it in chat

and copy paste

!ttonline

that should pop up ^

just copy paste into the embed / message text

[autumn gate]

thanks

thanks @copper owl

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[jade topaz]

how can you make it ping the person who made the ticket?

[copper owl]

{ticket.user}

use that and it'll ping the user who opened the ticket

[bleak lake]

how do I make my tickets be created in the ticket catagory instead of just top of the server?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

Like so ^^

[bleak lake]

thanks

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

Error: You're still on cooldown

[autumn gate]

how can the owner remove the color of an embed and use custom emojis
https://cdn.discordapp.com/attachments/811478944720355347/929266310800621628/bf198ffe0f457e4c33b6ec9dd23bb668.png

[kind hawk]

i managed to do it in the embeded: https://i.imgur.com/bqsqspG.png

you simply need to adjust the color of the bar to match the background

[dry silo]

انا عندي مشكله

[robust sandal]

NGM

i have a problem

Arabic (ar) → English (en)

[mystic hound]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[autumn gate]

whats the green color that the embed button is

[copper owl]

embed button?

[unique anvil]

#64B385 iirc

i was wrong, its #5AA364

[copper owl]

im going to be honest, idk what they were referring to

so i cant confirm or deny if you're right or wrong lmao

[autumn gate]

yeah like the green when you can choose the button color

[unique anvil]

i assumed this but in the green variant

[autumn gate]

yeah

[unique anvil]

yeah

[autumn gate]

whats the color hex for that green

[unique anvil]

#5AA364

[autumn gate]

how did u find it

[unique anvil]

using a color picker on my screen

[jade topaz]

I am türlişh

I dont speak english

Dm

[hard cape]

/tr Potřebuješ pomoct?

[robust sandal]

Yardıma ihtiyacın var mı?

Czech (cs) → Turkish (tr)

[hard cape]

@jade topaz

[jade topaz]

Efendim

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

Pane

Turkish (tr) → Czech (cs)

[hard cape]

/tr Ano?

[robust sandal]

Yıl?

Portuguese (Brazil) (pt) → Turkish (tr)

[jade topaz]

2022

[hard cape]

/tr Vím že je rok 2022

[robust sandal]

2022'de olduğunu biliyorum.

Czech (cs) → Turkish (tr)

[jade topaz]

.

Ben kendi sunucumda ticket kapat diyorum, ticket kapanıyor fakat, kapandıktan sonra closed112 DİE kanal kalıyor

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

Říkám zavřít lístek na mém vlastním serveru, lístek se zavře, ale po zavření zůstane uzavřený kanál 112 DİE

Turkish (tr) → Czech (cs)

[jade topaz]

@jade topaz lütfen yardım edin

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

@rugged sundial please help me

Turkish (tr) → English (en)

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

I say close ticket on my own server, ticket closes but, after it closes, closed112 DİE channel remains

Turkish (tr) → English (en)

[forest goblet]

/tr @jade topaz Please do not mention members for support. You can delete a ticket with the $delete command.

[robust sandal]

@dull fog Lütfen destek için üyelerden bahsetmeyin. '$delete' komutuyla bir bileti silebilirsiniz.

English (en) → Turkish (tr)

[jade topaz]

Sildikten sonra closed denen bir kanal çıkıyor

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

After deleting it, a channel called closed appears

Turkish (tr) → English (en)

[outer radish]

Hello, i added ticket tool to my server but I have a problem. I access to server from 2 accounts. When I access with admin account i can view bot message like this which means there is no problem

[outer radish]

but when access with non-admin (but have manager permission) account, it is like this

[forest goblet]

/tr That's closing, not deleting. Please use the $delete command.

[robust sandal]

Bu kapanmak, silmek değil. Lütfen '$delete' komutunu kullanın.

English (en) → Turkish (tr)

[hard cape]

The second acc needs Db role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 8, 2022, 8:59 AM

[hard cape]

If you mean this

[forest goblet]

Can you please show a screenshot?

[forest goblet]

That's because of your Discord settings. Please head to the Discord settings, go to Text & Images and enable the preview for links.

[hard cape]

I though they need to know how to manage panels lmao

[outer radish]

I exactly made like you said, it works now. Thanks much.

[iron night]

Gave +1 Rep to @forest goblet

[forest goblet]

You're welcome.

[jade topaz]

I am türlişh

I dont speak english

[forest goblet]

/tr I wasn't talking to you in that message.

[robust sandal]

O mesajda seninle konuşmuyordum.

English (en) → Turkish (tr)

[jade topaz]

Okey

[jade topaz]

@upper flower videos

[forest goblet]

/tr Are you using some backup bot? Ticket Tool does not normally do this.

[robust sandal]

Yedek bot mu kullanıyorsun? Bilet Aracı normalde bunu yapmaz.

English (en) → Turkish (tr)

[jade topaz]

Hayır kendi sayfasından aldım

[prime bridge]

Vΐct𐍉ℝΐ𐍉us♛#9999 has been warned!
They were notified via dms.

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

No, I got it from his page.

Turkish (tr) → English (en)

[jade topaz]

?

[forest goblet]

/tr Does the audit log say that another bot created the channel?

[robust sandal]

Denetim günlüğü kanalı başka bir botun oluşturduğunu söylüyor mu?

English (en) → Turkish (tr)

[jade topaz]

No

İsterseniz sunucumda gelip gösterebilirim herşeyi

@forest goblet

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

I can come and show you everything on my server if you want.

Turkish (tr) → English (en)

[forest goblet]

/tr Please show a screenshot of the audit log. Also, stop pinging for support.

[robust sandal]

Lütfen denetim günlüğünün ekran görüntüsünü gösterin. Ayrıca, destek için ping yapmayı bırakın.

English (en) → Turkish (tr)

[jade topaz]

Ping?

[forest goblet]

Ping =

[jade topaz]

Denetim günlüğü derken ticket tool'un denetim günlüğümü

[robust sandal]

Vΐct𐍉ℝΐ𐍉us♛

When I say audit log, I mean ticket tool's audit log

Turkish (tr) → English (en)

[forest goblet]

No, not Ticket Tool's audit log. I'm talking about the Audit log in the servers settings.

[robust sandal]

2x2Master

Hayır, Bilet Aracı'nın denetim günlüğü değil. Sunucu ayarlarındaki Denetim günlüğünden bahsediyorum.

English (en) → Turkish (tr)

[jade topaz]

Okey

[forest goblet]

Cortex Plus+ created the channel, not Ticket Tool. Please ask in their support server.