🆘│community-support

[jade topaz]

oki

[hard cape]

ta hvězdička na konci je pro vlastní ikonky

[jade topaz]

yo to je na button

[hard cape]

a kde to chceš použít ty?

ty smajlíky nebo ikonky nebo co

XD

[jade topaz]

no vsak sem rikal ze do názvu toho ticketu xd

[hard cape]

To je v nastavení panelu

[jade topaz]

treba tady bude Zadosti o NITRO (smajlik)

[hard cape]

za prémium

[jade topaz]

yo a to mi teda zmizi nebo ne kdyz mi vyprsi premium :D:D protoze si rikal ze jo a pak ze to ale neni premium xd

[hard cape]

a ty máš teď premium?

[jade topaz]

nope

[hard cape]

ten panel je za premium, takže to nemůžeš změnit, a ty smajlíky nemůžeš jinak využít když se to tak vezme

[iron night]

Gave 1 Rep to Vizolet (current: #77 - 1)

[hard cape]

takže tohle neuděláš bez prémia

[jade topaz]

no a kdyz si ho koupim, dam tam ty smajliky a pak ho necham vyprset a uz ho kupovat nebudu, zustanou mi tam ti smajlici a bude to dal fungovat tak jak ma, i bez aktivniho premia?

[hard cape]

noo, čekej XD

[jade topaz]

:D:D sure

[hard cape]

Ano, zůstane to tam

[jade topaz]

okay tak to je super

[hard cape]

Ale jestli si tam budeš nastavovat věci které nejdou z venku vidět, tak ty nepůjdou, jestli chápeš

[jade topaz]

jop chapu

okay a jak jeste udelam ty votes, protoze to nejde linknout na mě xd

[hard cape]

napiš do #🤖│bot-spam command $vote

[jade topaz]

yes to sem udelal

[hard cape]

už to máš linklé na sebe

automaticky

[jade topaz]

aju, ale pise to current votes 0

[hard cape]

a pak jenom musíš rozkliknout ty modrý odkazy a dám tam voty, 1 vote = 12 h prémia, musíš mít min. 6 votů aby Ti to šlo redeemnout

hej

vlastně to

ono to jde bez prémia ten název

ale ten popisek nejde

[jade topaz]

uh a jak?

[jade topaz]

yes ja to blbě přečet tam xD uz mam votnuty

[hard cape]

to je to jméno toho panelu

Takže jestli to chceš pojmenovat jako Nitro claim ticket, tak to tak jenom přejmenuj

to je to tlačítko na přejmenování

už to chápeš? @jade topaz

[jade topaz]

no tohle vim, pojmenovany to mam, jen sem to chtel s tim smajlikem

a to jde jen s premiev ktery si navotuju :D:D

takze to je vse i guess

[hard cape]

nn

jak psal to s tím <id něco> tak to zkus

ale nejsem si jistý zda to tt podporuje

[jade topaz]

nope tak to nejde, musi se tam vlozit primo smajlik

[hard cape]

ahaa, tak to je doopravdy, pouze tou hvězdičkou

která není ani možná u všeho

[jade topaz]

právě

[hard cape]

to by mohli změnit

[jade topaz]

yes, jestli to de nekde navrhnout tak to tam hodim klidne

btw ty ses primo z podpory? nebo ses normalni user

[hard cape]

Noo, bohužel normální, aktuálně nehledají nové.

A ano, jde to navrhnout

[jade topaz]

byl bys nice v support teamu

[jade topaz]

yez kouknu na to

[hard cape]

okk kdyžtak ti můžu poslat command

[jade topaz]

yes klidně

[hard cape]

s!suggest <type suggestion here>

[lone condor]

Your suggestion has been added to the #💡│suggestions channel!

Suggestion from D<3#8894

<type suggestion here>

Suggestion ID: 553330 | Submitted at · Dec 24, 2021, 11:26 AM

[hard cape]

ježiš

ono to přidalo

tak teď mi je trapně

[jade topaz]

xD jaj v pohodě

díky

[hard cape]

@copper owl , will u delete my suggestion please?

Není zač

[copper owl]

yup done

[hard cape]

ty @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 473)

[copper owl]

no worries

btw

[copper owl]

you can put a ` before and after in these types of situations

so it doesn't activate the tag, command, ect

[hard cape]

oh ok tyyy

Teď budu chvíli AFK, čekej

xd

[jade topaz]

s!suggest Option to add an emoji to panel name and panel text description

[lone condor]

Your suggestion has been added to the #💡│suggestions channel!

Suggestion from Vizolet#3062

Option to add an emoji to panel name and panel text description

Suggestion ID: 553332 | Submitted at · Dec 24, 2021, 11:29 AM

[iron night]

@jade topaz :: You can't rep D<3#8894 for 29 minutes and 12 seconds. Try coming back later?

[copper owl]

wrong channel btw

#🤖│bot-spam

[jade topaz]

oh i see, sorry

[copper owl]

also if im not mistaken

you can already add emotes

to the panel name and text description

[jade topaz]

but not to panel name

you need this to add emoji

[copper owl]

Not really no..

[jade topaz]

if you just write down the emoji text it will appear as a text

[copper owl]

$id

[humble sequoia]

<:ttonline:818757771310792704>

[copper owl]

just copy paste that and it'll work

[copper owl]

yeah which is the wrong way to add an emote

[jade topaz]

ye this does not work for at least animated custom emojis

[copper owl]

it does

just do the same command

and copy paste the same thing

[copper owl]

the emote needs to be in your server

and not deleted

[jade topaz]

ye it is

but still does not work

[hard cape]

už sem tadyyyy

nejde to furt?

[jade topaz]

noo neptune pise ze to tam jde napsat normalne ve formatu ID smajlika

ale ne nejde xd

[hard cape]

pošli mi link na tvůj server do dms

xd

[jade topaz]

xd

asi to jede jen na lokalni emojis

[hard cape]

asii

[jade topaz]

ale jak rikam, napis \ pred smajlika a da ti to id

!GhostWave

[hard cape]

a jaký je to id?

toho

[jade topaz]

!nejakejFrajerBoostnulServer

[hard cape]

k

840954730934042624

[jade topaz]

yes

[hard cape]

<a:840954730934042624>

[jade topaz]

a je pro animovany

[hard cape]

zkus tam dát tohle

[jade topaz]

uh

okay, ale pochybuju ze to najde bez jmena

lets see

[hard cape]

taky

v životě jsem to nedělal, takže nevím

xd

[jade topaz]

:D:D jo pohoda

ja programuju a vim ze to potrebuje takhle celou tu cestu no

[hard cape]

ahaa

[jade topaz]

ale nikdy nevis,

a nejde to xD

[hard cape]

aha xdd

bruh tak já nevim

[jade topaz]

to jsme dva a s neptunem tri

hej to je asi v pohode, i tak si mi dost pomoh

[hard cape]

co? XD

jo, není zač

[jade topaz]

ono to takhle asi nepujde, musi se tam primo vlozit, coz nejde zatim xd

[jade topaz]

že sme tři co neví xd

ajo, *dva

[hard cape]

dva?

spíš ty tři

XDD

[jade topaz]

xddd

okay tak diky moc

ty @hard cape

[iron night]

@jade topaz :: You can't rep D<3#8894 for 11 minutes and 58 seconds. Try coming back later?

[jade topaz]

za ctvrt hoďky ti dam ten point xD

[hard cape]

jooo není začččč

to nemusís, je to na tobě xdd

[jade topaz]

vsak pohoda, treba te za to jednou pridaj do supportu :D:D

[hard cape]

Noo nevim no xd

[jade topaz]

:D:D

[brisk flume]

@cloud dome

[hard cape]

Do you want to help with something?

[brisk flume]

yes

[hard cape]

with what?

[brisk flume]

like i wana paste the thing when anybody can read but it should be permenent there

wait

[hard cape]

wdym?

[brisk flume]

@hard cape no need

[hard cape]

hmm ok?

[humble sequoia]

━━ moved to ticket ━━

[gritty oasis]

Hi

[hard cape]

Hello

[gritty oasis]

Do you speak ar?

[hard cape]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hard cape]

[gritty oasis]

Ok thx

[hard cape]

No problem!

[stoic crypt]

why i cant make my own tickets ? the bot does not work
i cant select a server
(my own server)

so what i need to do ? i need it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

try this

[stoic crypt]

i do it

but i dont see any server

[hard cape]

did u reloged?

[stoic crypt]

yes

[hard cape]

is the bot invited?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[hard cape]

you need to invite him

[stoic crypt]

yes

is in my server but i cant acces in the web

[stoic crypt]

i do it

[hard cape]

you need to be loged

in the website

[stoic crypt]

i do it

all what you say

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

create a panel

to start making tickets

[stoic crypt]

but i cant acces to my server

in the website

[stoic crypt]

i know how to do it, the problem is that i cant see my server after log in

[hard cape]

use command $debug

and send me a screen

[stoic crypt]

in my server?

[hard cape]

ye

try to use $debug

[stoic crypt]

i do it

i send you a screenshot

[hard cape]

k

log in

@stoic crypt

[stoic crypt]

ok

already

[hard cape]

is the server showing up?

[stoic crypt]

no

[hard cape]

ugh

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[hard cape]

try this

[stoic crypt]

ok thanks

[hard cape]

no problem

[stoic crypt]

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #25 - 24)

[hard cape]

supporters will help you there

cause they can see your dashboard

have a nice day!

[stoic crypt]

😄

[hard cape]

Does it works now?

[stoic crypt]

no

[hard cape]

did u created a ticket?

[stoic crypt]

yes

[hard cape]

wait for spanish support team then

[stoic crypt]

ok nice

[median wigeon]

Sometimes a server will not show up in the dashboard, try then again to log out and log in on the dashboard That will solve the problem in the most of the times.

[hard cape]

#🆘│community-support message

she/he already did that

@median wigeon

[median wigeon]

Did he kick the bot and invite the bot again?

[stoic crypt]

he

[median wigeon]

sometimes itt will help

[stoic crypt]

i cant invite the bot from the website to my server of dc

[hard cape]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[hard cape]

then try to kick him as @median wigeon said

@stoic crypt

[stoic crypt]

ok i am going to do it

[hard cape]

ok good luck!

[stoic crypt]

does not work

[hard cape]

so still u can't manage it?

@stoic crypt

[humble sequoia]

━━ moved to ticket ━━

[stoic crypt]

i cant

[hard cape]

Kk

[frozen rock]

Hey everyone, i would like to integrate custom emotes to my panel's message
If anyone have idea about it..

[jade topaz]

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #25 - 25)

[shut bolt]

Heya

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[shut bolt]

Use the $id command for the emoji

Then copy the response of the bot

[frozen rock]

Thanks ! @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 258)

[shut bolt]

Sure

[hard cape]

Can i Use this command here too?

In #🤖│bot-spam

[shut bolt]

I believe so

[hoary cedar]

how to use ticket?

[hard cape]

Hey

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

Do you mean this?

[hoary cedar]

yes thanks!

[hard cape]

No problem!

Look @shut bolt

[shut bolt]

Use an espace

[hard cape]

K

Tyy

😄

[shut bolt]

Sure bro

[jade topaz]

How can i nake multi pannel

[hard cape]

$help multipanels

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hard cape]

Uh

Wait

You need premium

[jade topaz]

Oh

K

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

These are multi panels

@jade topaz

[jade topaz]

Thx

[hard cape]

No problem!

[jade topaz]

Thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #24 - 26)

[urban root]

how to setup a message to send in a channel so members can open tickets there, and setup the welcome message when someone open the ticket

[hard cape]

hey

do you mean this?

@urban root

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[urban root]

i guess yes

[hard cape]

thats for users

and the ticket message:

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[hard cape]

[urban root]

i mean this

[hard cape]

Thats not ticket tool

[hard cape]

If you want this, you need premium

but the welcome message in tickets its free

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[hard cape]

But this is Ticket tool support server!

@urban root

[shut bolt]

Heya

https://docs.tickettool.xyz/general/setup

That's the setup guide for our bot

If you have any doubts let us know

[urban root]

yes i want to do same

[hard cape]

ok, i already sent how!

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[hard cape]

This is the welcome message

[urban root]

ah ty

[hard cape]

no problem

[urban root]

how can i send the message now

[hard cape]

Um someone needs to create the ticket

but it's probaly

[hard cape]

ye

[urban root]

so?

[hard cape]

what you want to set now?

[urban root]

to do same as the pic

[hard cape]

u need to create a panel first

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[odd quiver]

Is there a way to blacklist people from making a ticket?

[hard cape]

Ye

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[hard cape]

But u can blacklist roles only

no members

[odd quiver]

Okay

Thanks

[hard cape]

no problem!

[urban root]

really thanks

[hard cape]

no problem!

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hexed bay]

need

[hard cape]

@hexed bay

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[hexed bay]

help setting up so they can click it

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

you need to create a panel

[hard cape]

@hexed bay

[hexed bay]

then what

[hard cape]

then u need to send it

to a channel

[hexed bay]

send what

and how

[hard cape]

the panel what u created

[hexed bay]

i dont know if i created it yet

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

and if u are done with creating a panel -

$help send panel

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[copper owl]

it's $help send btw

panel isnt necessary

[hard cape]

but it works too

so it doesnt metter

[hexed bay]

i just pressed manage

[hard cape]

but thanks for telling me

[hexed bay]

do i press panel configs

[hard cape]

ye

press it

then

[hexed bay]

done

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

create the panel

tell me when u will be done

[hexed bay]

idk what to do in the panel setting

settings

[hard cape]

nothing now

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[hard cape]

just send it to a channel, then u will be done

[hexed bay]

whats the panel name gonna do in my server

[hard cape]

lemme send a ss

[hexed bay]

k

[hard cape]

this

[hexed bay]

ok

done created

now what

[hard cape]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[hard cape]

[hexed bay]

it worked

thanks so much

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #24 - 27)

[hard cape]

no problem!

[hexed bay]

i rep u ur welcome

[hard cape]

ye thank u!

[hexed bay]

np

[jade topaz]

$help booster perk

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hard cape]

What?

[jade topaz]

wht are booster perks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shut bolt]

He's asking which are the perks he receives if he boosts the server I believe

[hard cape]

Ye

[shut bolt]

So it is actually from here

...

[shut bolt]

You get a fancy role!

[hard cape]

And he will unlock a booster chat

[jade topaz]

ohk

[shut bolt]

Yeah, then it is something from the server

That's what I meant

[jade topaz]

k

thx

[shut bolt]

Sure

[jade topaz]

how to suggest

[shut bolt]

#🤖│bot-spam

[hard cape]

‘s!suggest <.>

Without ‘

[jade topaz]

s!suggest < >

[hard cape]

Text between <> is the suggest

Ye

[hard cape]

.

[lilac girder]

We can't check our balance for @tepid island in #🤖│bot-spam

[shut bolt]

The economy system hasn't been fully set yet

[lilac girder]

Oh- I see, thanks

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 259)

[shut bolt]

Sure

[humble sequoia]

Sorry! We're away :)

Since it's Christmas, the Ticket Tool Support Team is taking a well deserved break. The break will end on <t:1640624400>.

The Ticket Tool Support Team wishes you an amazing Christmas, and Happy Holidays :D!!

[jade topaz]

Hi

How can i make ticket tool like this

[shut bolt]

Heya

[shut bolt]

Do you want to edit the panel's text? Or, want to do the whole setup?

[jade topaz]

I want to do all the setup

[shut bolt]

https://docs.tickettool.xyz/general/setup

Check out this guide

It will show you the step by step

[jade topaz]

Thx

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 260)

[shut bolt]

Sure

[hard cape]

Do u know how now?

[inner pollen]

What happens when this shows up

[shut bolt]

Hey

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this @inner pollen

[hard cape]

@inner pollen

[inner pollen]

I'll try

Still not working

[shut bolt]

Run $level on your server

And send us the result

[shut bolt]

Appreciat it, but there is no need on doing a second ping

[inner pollen]

Ok

[hard cape]

Oh ok

[gilded verge]

Hi. I have received and used a code for Premium (I still have an active one) but I wonder if if I add another code now, my premium will be extended with the second code or maybe the first code will be removed and only the second one will I have? 😳

[shut bolt]

Check the note of the embed sent please, you don't have perms to edit the dashboard

[shut bolt]

It will add to the time you have currently

[gilded verge]

uff, thank you @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 261)

[shut bolt]

Sure!

[inner pollen]

How do you level up

[shut bolt]

You need administrator perm or a dashboard role, ask the server owner for one of those

[inner pollen]

Thank you!

[shut bolt]

Sure!

[dire pike]

Can you display an image in a panel?

[hard cape]

Hey

I think u can do something similar, but it’s for premium users.

[shut bolt]

You can

[shut bolt]

Yup

[hard cape]

@dire pike

[dire pike]

Alright, thanks for quick response

[iron night]

Gave 1 Rep to D<3 (current: #24 - 28)

[hard cape]

No problem!

@quasi shoal Ill help u here!

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

Try

[magic raven]

Is there anyway I can get members of my server to link their gamer tag so I can see who's in the game server and is in the discord because I want discord to be mandatory for playing on my servers

[hard cape]

Hey

[magic raven]

Hey!

[hard cape]

So you want to help with ticket tool?

[magic raven]

Can that be done in the ticket tool?

[shut bolt]

@gusty sundial heya

$esticketmessage

[humble sequoia]

**Mensaje del Ticket**

El mensaje del Ticket es el primer mensaje enviado por el bot en un ticket nuevo. Para personalizarlo, diríjase a su Panel de Control → Panel Configs → Settings → Ticket Options → Edit Ticket Message.

[shut bolt]

That's how to edit it

[hard cape]

This is ticket tool Support @magic raven

[gusty sundial]

Ok thanks.

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 262)

[shut bolt]

Sure!

[magic raven]

@hard cape okay sorry thanks

[iron night]

Gave 1 Rep to D<3 (current: #24 - 29)

[hard cape]

No problem, if you have more questions about ticket tool, u can ask here

[plain reef]

How do you make a ticket embed message like this

[shut bolt]

Man, you shouldn't have pinged him again

[shut bolt]

You mean with multiple buttons?

[next yoke]

I need help

[plain reef]

Yeah

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check that

[upper flower]

ru ok?

[next yoke]

I added the bot but I can't fine my server to setting

[plain reef]

Thank toy so much have a nice Christmas!

[shut bolt]

You too!

[shut bolt]

Hey try this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[upper flower]

i would love to be treated like this. I dont like to be stupidly bothered. I dont think anyone else would like to be either.

nope. we have rules in this server for a reason. #546557408902905896. People dont like to understand that

[austere cloud]

Damn stuff is going down hard here

[shut bolt]

indeed

[next yoke]

THX!! IT is working

[upper flower]

they can say "Dev" no need to ping.

but rn. how ur using community-support, to chat, im not liking that.

[shut bolt]

Sure pal

[upper flower]

You dont get my respect. you earn it. @austere cloud has earned my respect.

now they can ping me

[austere cloud]

@upper flower :)

[shut bolt]

That sounded as Harvey Specter on suits

[gusty spruce]

Shit's going down

@austere cloud Hey 👋

Developer, can I ping you qt? 👀

[hard cape]

This is for Support, not for chating.

[bronze comet]

take the general convo to #💬│general-chat

[hard cape]

@void skiff

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

Try @void skiff

[void skiff]

Ok, ima try. Thanks you

[hard cape]

No problem!

Let me know if it worked!

[void skiff]

It works!, u are the best!! ❤️

Thank you

[hard cape]

Im really not, But tyy too!

[magic raven]

@shut bolt can I pm you a question 🤔

[hard cape]

Do you have question about ticket tool?

[shut bolt]

Sup

Btw, please don't ping any support member #546557408902905896

[magic raven]

Oh sorry 😬 brand new to discord and diving straight in

I scrolled up a bit seen someone asked the same thing

[hard cape]

Are u talking about website of ticket tool?

Cause if not, you arent in correct place

@jade topaz

[jade topaz]

My server dont here

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

But i have add the bot

[hard cape]

Use

[jade topaz]

But im french

[hard cape]

Wait, lemme Use translator xD

essayez de vous déconnecter, puis reconnectez-vous à partir de cette page

@jade topaz

[jade topaz]

Thx its working

[hard cape]

No problem

[shut bolt]

There is an actual french relog tag

[hard cape]

Lmao

But it works now, So it doesnt matter now

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

@jade topaz

[jade topaz]

Tnx

[hard cape]

Ty @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 222)

[hard cape]

Explain your problem Please @onyx lake

[onyx lake]

I don't know how to make a certain channel just for the ticket bot!

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

If u want to start with tickets, create a panel first.

[onyx lake]

Is this on the website?

[hard cape]

Yep

[onyx lake]

ty!

[humble sequoia]

https://tickettool.xyz/manage-servers

[hard cape]

No problem!

If u have more question ask here

[jade topaz]

Guys I'm trying to set the bot up in my server, the invite is done but struggling to get it on each tab

[hard cape]

Hey

You cant search your server?

[jade topaz]

I got the server in the ticket tool website but the tool intself isn't going into my server

[hard cape]

So u cant manage your server?

@jade topaz

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

Try @jade topaz WG365#3464

[jade topaz]

Nah I can manage my own server I just can't work out how to get the tool to actually show in my server tabs

[obtuse obsidian]

Would anyone know how to fix this?

[shut bolt]

Heya

You actually need to click on that button to open a ticket

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

Try @jade topaz

[jade topaz]

I can manage my own server from the dashboard but Im not sure what to do from there

[hard cape]

What you need to configure?

[jade topaz]

The ticket tool itself, I need it in my server to be able to create a ticket

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

@jade topaz

Did it worked? @jade topaz

[humble sequoia]

Sorry! We're away :)

Since it's Christmas, the Ticket Tool <@&540295656720302081> is taking a well deserved break. The break will end on <t:1640624400>.

🎅✨ The Ticket Tool Support Team wishes you an amazing Christmas, and Happy Holidays! 🎄🎁

[unborn patio]

So how do i set-up the super cool ticket bot features in my server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

you can go ahead and look through the documentation :D

[unborn patio]

no i mean ticket bot premium

[copper owl]

do you have premium?

[copper owl]

just click on return to front page and it should work :)

[unborn patio]

yea

[copper owl]

do you have the free trial or a subscription?

[unborn patio]

free trail

[copper owl]

i see, so what are you looking to setup exactly?

[unborn patio]

those

espically the direct message thing so when someone opens a ticket i get notified

[copper owl]

that's not what direct messages refer to

also, the things you circled arent things you setup, they're just already existing

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

this is how you invite the premium bot, if you want to be notified, you can setup a ping whenever a ticket is opened by following the instructions below

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain reef]

How do you make all of these tickets into one ticket will different buutons? Like that picture?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

this is how you can edit the buttons

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[plain reef]

So i do this and all of the tickets combine into one message?

[copper owl]

yup, just send the panel that has all the attached panels

[plain reef]

Ok thank you! I hope you have a good Christmas!

[copper owl]

Likewise :)

[plain swan]

I have a question

[shut bolt]

Go ahead

[plain swan]

How can I activate to create tickets in a channel?

[shut bolt]

Sure, check out this https://docs.tickettool.xyz/general/setup

Is the basic setup

Or if you want the shortcut

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[shut bolt]

@jade topaz #🤖│bot-spam para usar comandos

[shut bolt]

The bot will keep working during the closure of the support @jade topaz

@tropic cloak

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check that

[tropic cloak]

ty pablito dudeman

[shut bolt]

Sure

[rigid chasm]

How do I have a ticket ping me? Is it {@Kings Gaming}

[scenic plinth]

You can try, but I usually find it easier to use user IDs in the format <@userid>

[solid stream]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

They asked for separate users and sometimes it's difficult to do it eith the name because discords discord.

[rigid chasm]

Delete the vid

ids make my discord parties make my discord lag

Someone delete it my Discord is so laggy I can barely type

[rigid chasm]

@scenic plinth

[hard cape]

@sage lion

[sage lion]

?

[hard cape]

What is your problem?

[sage lion]

i don't know how to set it up

[hard cape]

Ok, did u invited ticket tool?

@sage lion

[sage lion]

yes

[hard cape]

Ok, is your server showing up on the website?

@sage lion

[sage lion]

umm yes

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

[sage lion]

ok ty

[hard cape]

No problem, if u have more questions, ask me here!

[sage lion]

it worked thank you again

[iron night]

Gave 1 Rep to D<3 (current: #24 - 30)

[hard cape]

No problem!

[jade topaz]

$help staff apply

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hard cape]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[jade topaz]

k

[hard cape]

BUT THEY’RE CLOSED

[jade topaz]

ye

[quick robin]

احتاج مساعدة كيف اقتح تكت 🇯🇴 Arabic

[hard cape]

Hey

[robust sandal]

'ᵀᴴ PXP

Potřebuji pomoc s tím, jak prolomit 🇯🇴 arabštině.

Arabic (ar) → Czech (cs)

[hard cape]

ما الذى تحتاج المساعدة به؟

@quick robin

[quick robin]

كيف يمكنني افعل هاكذا ؟

ترقية ؟

[hard cape]

أنت بحاجة إلى علاوة لذلك

@quick robin

لكن همmulti-panels

[timid yarrow]

Alguien me configura al ticket tool en mi server pls

[robust sandal]

Ignaxs |

Někdo mě nakonfiguruje na nástroj pro lístky v mém serveru pls

Spanish (es) → Czech (cs)

[hard cape]

Hola

[timid yarrow]

Hola

[hard cape]

Puedo ayudarte

[timid yarrow]

Necesito para abrir tickets pls

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

Mira este video, ¡lo harás en consecuencia! ¡Te creo!

[timid yarrow]

Esta bien

[hard cape]

¿Te ayudó?

[timid yarrow]

Si pls

[hard cape]

Aún necesitas ayuda

[timid yarrow]

Si xd

[hard cape]

Crea un panel de acuerdo con esto

[timid yarrow]

Aahhhh okay

[hard cape]

dime si funcionó

@timid yarrow

[timid yarrow]

Graciasssss si funciono te quiero

[hard cape]

¡eres bienvenido!

[timid yarrow]

:D

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Scam links
Moderator: @wicked scroll

[fierce tangle]

.

[brisk flume]

i have a question

help me please

[hard cape]

hey

@brisk flume whats ur question?

[brisk flume]

wait a sec please i a mbusy

[hard cape]

okai

@valid crescent , do u want to help with the ping for supporters?

[valid crescent]

got it

[hard cape]

oh ok

[valid crescent]

https://docs.tickettool.xyz/en/general/commands#multipanels

[hard cape]

?

[valid crescent]

$help multipanels

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

[valid crescent]

k

[hard cape]

But its for premium users

[hard cape]

@brisk flume what is your question?

[jade topaz]

What are tact orders?

[hard cape]

Hey

Is this a question about ticket tool?

@jade topaz

[jade topaz]

Yes

[hard cape]

Send a pic Please

[jade topaz]

Ok

[hard cape]

Prefix is $

Or u set ur own prefix?

[wicked scroll]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[jade topaz]

Thx

[iron night]

Gave 1 Rep to D<3 (current: #23 - 31)

[hard cape]

No problem!

[jade topaz]

Can someone help me setup the bot because right now its just sitting in my server but I don't really know how to use it

How to do like this(I will just change)

[hard cape]

Hello

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

okay

[hard cape]

This is for premium users only.

[jade topaz]

Aw man

[hard cape]

Don't worry, u can get premium by voting - $vote

[jade topaz]

$vote?

[hard cape]

Yep , use $vote in #🤖│bot-spam

1 vote = 12 hours of premium

[jade topaz]

I just voted so how do I get premium?

[hard cape]

U need to vote 6 times on the websites.

[jade topaz]

oh

but you said 1 vote is 12 hours of premium?

[hard cape]

Ye

There are the links

[jade topaz]

ok

[hard cape]

If you have more questions, ask here

[jade topaz]

sorry for all the questions im new to this but like how do you do something like

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

[jade topaz]

ok i'll try

[hard cape]

Ok, let me know if it worked!

@jade topaz , did it worked?

[jade topaz]

yeppp tysmm <3

[hard cape]

No problem!

[jade topaz]

Any way to see all tickets transcripts even if they werent saved?

[copper owl]

Nope

that's kinda the reason for the transcript button, so you can save it

[jade topaz]

Alr

[copper owl]

your only way of seeing tickets that werent saved is by sending a request to discord

so they can restore the deleted channel

nothing we can do anything about unfortunately since we dont store anyone's transcripts anywhere. they're all saved within your discord servers

[tribal cedar]

Congrats on promotion!

[copper owl]

thank you enigma <3

[orchid storm]

Hello, I have a problem when I choose the living room where I want to put the panel, when I click on send, I have an error message
Here it is: Failled to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)
How to do ?

[hard cape]

Hey!

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[hard cape]

be sure ticket tool has permissions

[orchid storm]

They are already just like her

[hard cape]

does ticket tool has permission to type to the selected channel?

[orchid storm]

Yes

And excuse me for the language, it's google translate, I'm French xd :))

[hard cape]

Send me a pic about what it typed please

[hard cape]

Try to use $debug in your server

and send a pic about the result

[orchid storm]

ok

[orchid storm]

so

[hard cape]

Hmm thats weird

[copper owl]

Ill just be lurking 👀

D<3 if you want me to take over lmk 👀

[hard cape]

Try to check their Dashboard Please xD

[hard cape]

Try to help him

[copper owl]

can you please try renaming your panel and using all that text in the panel message

in the meantime ill check your dashboard

[orchid storm]

ok

[copper owl]

what is the name of your server?

[hard cape]

Garage d’Aston

[copper owl]

ah i didnt realize the debug image

lol

thanks

[hard cape]

Np

[copper owl]

@orchid storm did it work fine?

[orchid storm]

I rename the panel as you asked me and it worked

[copper owl]

yeah so the issue was

the name of the panel has a character limit

[orchid storm]

Ok

[copper owl]

so you cant have a long sentence as your panel name. Name it something simple and input the text here

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[hard cape]

Whats the limit?

[orchid storm]

Thanks you

[copper owl]

probably 250

i can check

[median wigeon]

its 250

[hard cape]

Tytytytty

[plucky storm]

Whats the difference between the reg bot vs the premium bot???

[hard cape]

Premium is more stable

And faster then regual

[plucky storm]

How

What you mean by faster

[copper owl]

premium is not faster than regular. it's just more stable

[hard cape]

When is reg offline, the premium works

[plucky storm]

Ohhh

Hmmmm

[hard cape]

so when there is, for example, maintenance

[hard cape]

It’s faster with responding

[plucky storm]

Oh

[copper owl]

@hard cape

[plucky storm]

Ok

[hard cape]

I though u said this 1 time 😭

[copper owl]

Im not sure if I did. I used to say that but I was corrected by someone once

[hard cape]

Oh ok, sorry

[copper owl]

no worries

we all learn 🤝

[smoky monolith]

Can I make the bot delete the ticket with a custom made command like $d not $delete

[hard cape]

Hey

I think u can’t, but I’m not sure!

Lemme check the website for u

[smoky monolith]

Thank you

[hard cape]

I think u can’t

[hard cape]

@copper owl

[copper owl]

no you cannot

[hard cape]

Ty! :>

[smoky monolith]

Ok!

[primal glen]

Hi , how i can blacklist a role from creating tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[copper owl]

like so

[primal glen]

Oh lol ty

[steady geode]

i cant do $add in tickets anybody can help?

[hard cape]

U can

$add <ID>

But if u want to someone see tickets automatically, he needs a supporter role

[steady geode]

it doesnt let do it tho?

it delets my message

[hard cape]

It only deletes the message?

And nothing else?

Look it works for me

Whats your prefix? @steady geode

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[hard cape]

Default is $, So be sure you didnt change it

So if u need add someone to a ticket, type this: $add <user’s ID>

Try to use $add <ID>

[steady geode]

ok

[hard cape]

Or MEE6 deleted the message

[half kernel]

That is correct as ticket tool needs it to actually ping them or a id, and as they aren't in the channel you cant ping them.

[hard cape]

Yea i know i had Same problem

Lmfao

@steady geode , is it working?

And you need to have development mode to get Ids I think

[lethal barn]

hi, I can't seem to attach thumbnail images to the embed when a ticket is created

[hard cape]

Hey

[lethal barn]

URL: https://cdn.discordapp.com/attachments/900080953412685884/924323383955587092/frame_04_delay-0.png

[hard cape]

That’s for premium users btw

[lethal barn]

ah, ok

[hard cape]

Do you have premium?

[lethal barn]

Nope. Thanks for the help!

[hard cape]

Oh ok, don’t worry

[lethal barn]

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #21 - 32)

[hard cape]

It can

[lethal barn]

[copper owl]

it's a ticket bot so i would hope so

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

@jade topaz

[iron night]

Gave 1 Rep to D<3 (current: #21 - 33)

[hard cape]

No problem!

$help Ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[hard cape]

@boreal agate

[boreal agate]

But i did do that

and it's still not pinging

[hard cape]

Thats premium feature

But u need to use id

Not name but id of role

[boreal agate]

i even tried the ID part too and still did not ping

[copper owl]

what is?

[hard cape]

The embed des edit

But there’s a free way @boreal agate

[boreal agate]

and what is it?

[wicked scroll]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[wicked scroll]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[hard cape]

Ugh I’m dumb

It’s not premium 😭

[jade topaz]

dont say like that

[hard cape]

Just type this: <@&ID> to ping

@boreal agate what’s the role id?

[hard cape]

I said totally bs, so I’m

[boreal agate]

914732686382358623
↷ ♡ᵎ staff is the role exactly how it is

[hard cape]

<@&.914732686382358623> without . between &9

[wicked scroll]

<@&914732686382358623>

[half kernel]

No your not, I made the same mistake and im support team lmao

[hard cape]

Thanks again

[iron night]

Gave 1 Rep to Jayson G | UBP (current: #26 - 23)

[hard cape]

<@&914732686382358623> type this for ping @boreal agate

[boreal agate]

it's still not pinging-

[shut bolt]

At least the mention appears?

[hard cape]

Don’t forget to delete ``

[boreal agate]

it has the role highlighted

[wicked scroll]

ooh

[shut bolt]

Oh

[wicked scroll]

embed

[shut bolt]

Yeah

[shut bolt]

Please red

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[shut bolt]

This part*

Basically any mention done in an embed won't create a ping

[wicked scroll]

[shut bolt]

Only mentions done in the message text will actually create a ping

Make sure the bot has the permission to mention everyone so it pings properly when you update the text message

[boreal agate]

yayy thank you everyone!

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 263)

[shut bolt]

Sure :)

[distant lance]

Hello!

Is there any way to change language of texts?

[copper owl]

depends on what text you're talking about

but yes, generally you can customize almost everything (with premium)

[distant lance]

Like that

[copper owl]

well.. there's where the almost everything comes into play

[distant lance]

Like that

[copper owl]

you cant edit that text

[copper owl]

you can edit this one however

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[distant lance]

Oh thanks!

Did you guys give sponsorship?

[copper owl]

if you mean partnerships, yes. but not as of currently

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately the program for partnering is closed as of now. Currently, there are no plans to open applications again either.

» You can check #📣│server-news for our announcement whenever partnerships open up again!

TicketTool.xyz - Ticketing without clutter

[distant lance]

Okay. Thanks @copper owl !

[copper owl]

no problem

[summer goblet]

Can someone activate the ticket tool in my sever?

Server?

[hard cape]

Hey, Neptune will help you, when is he typing

[copper owl]

nah you can take it 👀

[hard cape]

I dont want to steal him a customer

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[hard cape]

Invite ticket tool at first :>

@summer goblet , did you did this step?

[summer goblet]

Not I don’t. Think so

[hard cape]

Ok, invite him.

Tell me when u will be done

@summer goblet are u done?

[summer goblet]

I did

Now what?

[hard cape]

$help panel