🆘│community-support

[steel jungle]

i read it

[steel jungle]

so?

[scenic forum]

What does /permissionlevel reply with

[steel jungle]

?

[scenic forum]

You didnt use the command?

[steel jungle]

what command

[scenic forum]

/permissionlevel

[steel jungle]

ok

[scenic forum]

Youre infact NOT an admin

[steel jungle]

why

[scenic forum]

Because you do not have the administrator permission

Nor a dashboard role

[steel jungle]

but i can edit his server

[scenic forum]

Doesnt change what i said

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[scenic forum]

Just because a role is called admin doesnt mean it has administrator

IF you click on permissions and check the very bottom permission administrator

you will see that its not on

[steel jungle]

you were right ty

[lofty gyro]

anyonw know how to fix this?

[scenic forum]

You have a bot deleting channels

Check your audit logs

[lofty gyro]

krypton

its a bot for anti raid

should i remove krypton and use another anti raid bot?

[scenic forum]

Whitelist ticket tool on the bot

[candid onyx]

does this mean that the bot is setup fully?

[scenic forum]

No

To double check all settings id recommend using the dashboard

[candid onyx]

ohhh okay thank you

that caught me off guard-

right okay so i checked the dashboard and im still a little confused, what exactly am i supposed to be looking for in the dashboard…?

[scenic forum]

Dashboard has all functions
Setup only has the bare minimum

[candid onyx]

ohhh okay i see

[echo pond]

how do I make it so when someone makes a ticket in the ticket a message gets auto snet?

sent*

[scenic forum]

That's how it works by default

[echo pond]

?

so how do I customize the message? @scenic forum

nvm I think I got this figured out ty

[orchid iron]

How in the god damn he’ll do I make a ticket

This dumb system is way to confusing

[dreamy panther]

how do i setup the channel so that members can click a button and make a ticket, actually how do i even MAKE tickets without using commands.

[sacred solstice]

How can I see the channels in which I have access to set up the ticket tool? I am currently in one of those servers and it doesn't show the server in ticket tool dashboard.

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[sacred solstice]

Okay

[dreamy panther]

Ah right

Ty

[sacred solstice]

Waiting.

the bot is in the server but the server doesn't show in the dashboard

[restive condor]

Did you try everything in the embed above?

[sacred solstice]

what embed

[restive condor]

#🆘│community-support message

[sacred solstice]

doesnt show nun

i cant see the embed?

[restive condor]

What does it show for you

[sacred solstice]

Nothing

on the website this

there should be another server named "Community" but it js doesn't show

@timber kernel @slender minnow @restive condor I need help with ts asap.

[scenic forum]

Stop pinging

[sacred solstice]

i pinged only once.

[scenic forum]

Let me rephase that
Please dont ping for support

[sacred solstice]

aight mb

i js want this to show up

asap

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[sacred solstice]

Thanks ill try this

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 851)

[sacred solstice]

Yep worked ty

[surreal ocean]

hey i added ticket bot to my 2nd server but it is showing one only on dashboard

[restive condor]

Hi there, please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[surreal ocean]

thank you very very much , i logged in again and it showed 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3001)

[lament rune]

how fix that

[slender minnow]

@lament rune try using /debug in that channel

[silent lava]

Can u try using the dashboard

The website itself

[lament rune]

This is how it came out again

[silent lava]

It’s either ur got giving the bot full permission

[slender minnow]

Give it admin perms to verify whether it is permission issue.

[slender minnow]

Please keep it one user per case 🙂

[silent lava]

Sorry sir

I jt wanted to help

If u don’t mind

[slender minnow]

No worries, feel free to help out other users in the channel. We have this rule to avoid confusions.

[silent lava]

I gitchu

Gotchu

[lament rune]

how to add an admin to a ticket tool?

[silent lava]

Can I speak

[silent lava]

Do u have greed

At ur server

[lament rune]

yes

[silent lava]

Ok so what role

U got that have that perms

[lament rune]

nothing

[silent lava]

Oh u gotta go to settings then roles

And then create a role and give it permission and last permission which is administrator

And then this should work

I believe so

If u don’t know how I can show u

A quick vid of me doing it

[lament rune]

How do I put the administrator in the ticket tool?

[kindred belfry]

Hey how can I cancel my subscription

[slender minnow]

Subscription for?

[slender minnow]

Any role with administrator permission has access to the tickets.

[silent lava]

Ima send u a rq vid

[slender minnow]

Are you trying to provide access to your support team?

[lament rune]

It doesn't work.

[silent lava]

I’m sorry to interrupt you but he doesn’t know how to create a role and give it perms

[lament rune]

ok

[slender minnow]

No worries, feel free to continue :)
Just a reminder, it is recommend not to suggest third party bots to other users to avoid unecessary troubles.

[silent lava]

Istg I didn’t know sorry again

[slender minnow]

If you are unable to help, you can direct them to us in tickets.

[silent lava]

I can

Ima do a vid

For him showing how to give the role

[silent lava]

Well

First nivgate to settings then role

And after that jt find the ticket tool rolw

And give the last permission down their

And sorry again for interrupting support team

[silent lava]

@lament rune

Did that help

[lament rune]

oww ty bro Thanks for your help, I've done it.

@silent lava ty

[iron night]

Gave +1 Rep to @silent lava (current: #447 - 1)

[silent lava]

Or rlly

I’m glad I haloed

Helped

[lament rune]

TY SO MUCH

[silent lava]

I’m rlly glad

And yeah Nws

[orchid zinc]

Hi @timber kernel, I have a quick question regarding the issue I reported yesterday about the pinned message. If this feature becomes available again, will there be an announcement somewhere? Thank you very much.

[iron night]

Gave +1 Rep to @timber kernel (current: #25 - 318)

[regal vessel]

is it possible to restrict who can close a ticket?

[silent lava]

Thank you

.

[rare python]

is the bot down?

[restive condor]

Hey there! No, what seems to be the problem?

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Close Ticket Button

• Please enable Support Team Only, or disable the everyone role & set allowed roles

[wary grove]

please help

[rare python]

tickets randomly stopped working

nothing has changed though

[restive condor]

Hey there! Are you a staff member at this server?

[wary grove]

yes im

[restive condor]

Could you restart Discord and retry please

[restive condor]

Could you use the /debug command in that ticket channel please

[frail valve]

how can i show channel in ticket?

[wary grove]

yeah same problem with everyone

[rare python]

https://discordapp.com/channels/509192800865353738/662692902245498910/1484251342645235897

[restive condor]

In the channel where you're trying to use the rename command please

[restive condor]

Hey there! What exactly do you mean?

[restive condor]

Could I get your server ID please

[wary grove]

1459261050992984196

[frail valve]

(1020426768450080899) check this channel for support for example

in ticket

[restive condor]

The bot seems to no longer be in the server

[restive condor]

Use <#channelid>

[frail valve]

ik that but its work on bot?

[restive condor]

Yes

[silent lava]

Hey can I help

[restive condor]

Hey there! How can I help?

[silent lava]

No I mean help the other

[wary grove]

yeah sometimes its just dispear like that

[silent lava]

I

[restive condor]

Oh, simply reply when someone asks a question that hasn't been answered yet 😄

[restive condor]

It's most likely being kicked by someone in the server or a security bot. Please check your audit log

[silent lava]

Oh bet thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3002)

[dapper jay]

why is the bot not working

[silent lava]

What’s how

What’s the problem sir

[dapper jay]

the application will not respond

[silent lava]

[dapper jay]

when i run any command i try to do /setup and /panel but it wont respond

[wary grove]

ah yes do you know how can i prevent this in the future?

[silent lava]

U sure that the bot got all access permissions I mean

[restive condor]

You will need to whitelist Ticket Tool on that security bot

[dapper jay]

yea i gave it adminstrator

[silent lava]

Why don’t u try in the dashboard

I could help u with that

Setting it up

[dapper jay]

nvm is working now

[silent lava]

Oh dayum

Glad it worked

[silent lava]

So what was the problem

[dapper jay]

idk i kicked it out and rejoined it

[wary grove]

okzy thanks u so much for ur help

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3003)

[silent lava]

Yes could have done this from start

But I’m glad it worked

[silent lava]

Bro

Gimme some

[glass inlet]

What do I do

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sick fog]

Hai looking for someone to help me, I previously used ticket tool, looking to use it again but I am unable to gain access to the dashboard due to this error?

or this, but I am the server owner

🥹

[silent lava]

Try to kick it and join again

And give it the perms

The administrator permission

And this should work

[scenic forum]

Administrator is not required nor recommended.

[sick fog]

That was the first thing I tried but still got these error messages via the website

[silent lava]

I mean he want to gain access to the dashboard

[languid remnant]

Opa

[sick fog]

I can’t even access the dashboard coz of this

[scenic forum]

The bots permission do not impact the ability to access the dashboard

[silent lava]

What’s it showing in the dashboard

[languid remnant]

Como ativa de maneira certa

[sick fog]

I cannot get on it

[silent lava]

I mean

[silent lava]

If that’s the case u might

Have to open a ticket and they will help ya

Ngl I’m not at home rn

Ik that problem

But I can’t tell ya over phone

[sick fog]

Where do I make a ticket as I did first look for that option but couldn’t see it, unless I’m blind

[silent lava]

#🎫│make-a-ticket

[sick fog]

👍

[silent lava]

Ye

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[thorn halo]

@sick fog please check above ^ this should fix your issue

[polar juniper]

is there a way to open a specific ticket panel through a prefix?

[silent lava]

Yes

[polar juniper]

ok

[silent lava]

U can jt click click below to create a ticket

Using the prefix

$

[polar juniper]

i mean is there a way to create a unique prefix to an specific panel

[silent lava]

U could by the dashboard to change the prefix ($)

U can spectate the ticket from category

If the prefix is limited

[scenic forum]

Please only support if you know how to solve their issue or know the bot

[scenic forum]

To create different panels with command style you need to let it monitor different channels depending on the panel

[silent lava]

I gotchu sir

See that’s I been trying to say

Thanks sir

Oh I can’t use that

[polar juniper]

ight ty

u genius

[prisma vessel]

I need help

[silent lava]

Hai Wsp

[prisma vessel]

where can i find the id of my panel

in ticket tool

@silent lava

[silent lava]

The ID is located on the dashboard just before your panels nae

Name

Jt Navigate to the ticket tool dash borad

[prisma vessel]

Where do i need to go when i click on dashboard

Hello?

@silent lava ?

[silent lava]

Oh hai

Click in the server

Ur using

[prisma vessel]

yes?

and then?

[silent lava]

I’m making a vid for ya

[prisma vessel]

Thx

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #262 - 2)

[dreamy heron]

I need help, I can't create tickets to request an appeal

[foggy sparrow]

What do you mean?

[dreamy heron]

I get the same error message and something about a channel limit.

[foggy sparrow]

Are you the owner or staff who has ability to manage channels?

[grizzled summit]

Hi there, I am going to refer you to our support staff. You may contact them via #🎫│make-a-ticket .

[dusk mesa]

hey i need help

[silent lava]

Yes

State what’s ur problem

#🎫│make-a-ticket I don’t know abt this u can create ur ticket they might help you

[radiant valve]

This is the support server for ticket tool, a discord bot. Unfortunately, we cannot help you with that

[foggy sparrow]

Stop redirecting people to the ticket!!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[reef ivy]

yo ts dumbass bot keeps saying im using ai

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[uneven lance]

How do you make a pannel with multiple selctions?

[silent lava]

Through the dashboard

[silent lava]

If u want any help

Feel free to ask

[fickle needle]

How can I move the joystick to the left if its on the right? I use Android

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[radiant valve]

Refer to the embed above

[fickle needle]

I speak Spanish but use a translator to speak English.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cursive whale]

Hey guys, I have used the ticket tool on a test server and have been able to do some cool things, that myself and, the main server owner would like to implement into the main server. Is there a way that the server owner could give me permissions to use the ticket tool dashboard for the main server? Many thanks.

[silent lava]

Do u have admin perms

[cursive whale]

I believe so, but would have to double check with the owner

[silent lava]

Then u can jt use the dashboard

[cursive whale]

But the server doesn’t pop us an option when using ticket tool on my discord account

How do I fix that?

[silent lava]

U sure u got admin perms and the ticket tool is in that server

[cursive whale]

(I’m sorry if that seemed aggressive, I did not mean for it to be)

[silent lava]

Dw girl I gotchu

[cursive whale]

We use ticket tool, 100%, but I’m now assuming i don’t have admin perms or manage server perms

would i need both or just one?

[silent lava]

That’s why

[silent lava]

The admin role is enough

[abstract copper]

Why i can't find my server into the dashboard?

[silent lava]

Same problem

As her

Make sure u got the permissions

[cursive whale]

Thank you so much 🫶

[iron night]

Gave +1 Rep to @silent lava (current: #175 - 4)

[silent lava]

Dw I’m glad I helped

[abstract copper]

I am the server owner

[cursive whale]

actually amazin, you’re the best, i’ll definitely be back askin for your help again if it doesn’t work haha

[silent lava]

Feel free to ask anytime

[silent lava]

Well the bot is in the sever

Right

[abstract copper]

Yep

[silent lava]

So what pops up when u go to ticket tool dashboard

[abstract copper]

The server isn't on the Dashboard

[silent lava]

Oh yes u have to get lvl 2

To use the dashboard

[silent lava]

Yes

[abstract copper]

Wdym

[silent lava]

$dashborad

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@abstract copper

[abstract copper]

Thank you

[iron night]

Gave +1 Rep to @silent lava (current: #160 - 5)

[silent lava]

I’m glad

Nws mate

[errant tulip]

i need help, who knows how to run ticket v2?

[glass roost]

HI

[radiant valve]

Not us
This is the ticket tool support server

[vestal turret]

I need help, how are you able to get a set message from someone after you open a ticket? Like the moment you open a ticket there’s a message that pings staff so they can help or something???

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@vestal turret check above

[vestal turret]

Tysm!!

[celest scaffold]

Hey i need help with adding this to my discord server for a Support ticket like staff Support discord Support etc

[plush nymph]

어떻게 헤요?

[buoyant field]

Anyone up? I need help

How do I set up categories like this?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@celest scaffold check above

[scenic forum]

No. Be patient inside your ticket

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

Check above

[buoyant field]

Unfortunately I’m still lost 🫩

[supple orchid]

Cómo gestiono el bot ?

[weary bear]

Help

It's not working, I don't know why.

[trail rover]

Hello, I would like to ask if I am able to save the transcript of the ticket with the media

the issue now is that, the transcript saves without the media or it does save the media by disappears later

[scenic forum]

What error do you receive

[scenic forum]

With that exactly?

[scenic forum]

With premium you can save up to 8MB of media

[buoyant field]

I need a full in depth walk through. I feel like I’m making it harder than it needs to be.

[scenic forum]

Did you read the embed I've given you?

[buoyant field]

Yep.

[scenic forum]

And which part is confusing you?

[errant elm]

hello can some one help me with the thunder cod

[buoyant field]

I created the drop down I want. But I think I messed up somewhere. I want one ticket with all these options in them. Everything else is correct though. Oh also I tested it and the channel I want it to go to is not popping up

[scenic forum]

Show a screenshot of the created dropdown please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@errant elm read above

[buoyant field]

It had deleted…from here, what do I do? I saved it.

[scenic forum]

The display field is required

Once you fill it out and remove the \ Infront of every emoji you can start sending that panel into your ticket channel

[buoyant field]

What should go in display?

[scenic forum]

However you want the option to show in the dropdown

[buoyant field]

Ugh

[scenic forum]

Yes?

[buoyant field]

So like something that says help desk?

Let me try it

Oh also my ticket channel is not showing for some reason

[scenic forum]

For the support option possible however if you call all of them support desk nobody will know what the tickets are there for

[scenic forum]

What's the panel ID?
The number Infront of the panels name

[buoyant field]

I see exactly what I did wrong. I think I should be good once I go back and fix it. Thank you!

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 853)

[buoyant field]

Wait one last thing. It worked exactly as I wanted however, the tickets go above the ticket channel rather than directly under. Like they’re not even in the channel. Is there a way to fix this or no?

[rigid osprey]

@iron night need

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic forum]

Did you set a category for all of them?
Panel config -> category

[buoyant field]

No idea.

[scenic forum]

Can you check?

[buoyant field]

Yep. Still popping up on the very top of the server but it took me so long to set the entire thing up I don’t care anymore

I’m satisfied, thank you for your help

[scenic forum]

I'm off work now so I'd be able to assist without popping off here and there

[buoyant field]

Honestly I have no idea how to make it go where I want it too and I kinda don’t want to be bothered with it anymore

[scenic forum]

Thats fully up to you

Im just saying im available

[buoyant field]

That’s what I mean

I want it to pop up under help

[scenic forum]

Can you show me a screenshot of
Panel config -> Category (Preferably the ticket panel you just opened a ticket in)

[buoyant field]

Within the server?

[scenic forum]

Within the dashboard

[scenic forum]

And thats 100% the panel the ticket is from?

[buoyant field]

If you’re referring to where to says help, it didn’t appear in the menu

Only tickets

[scenic forum]

Can you show me the option you did click on the dropdown

[scenic forum]

Okay lets take another path
At the top Click on "Create a ticket request" and check if you selected a category ACROSS all your panels

The panels keep their own config even if merged via Dropdown

[buoyant field]

I have no idea what you’re talking about 🫩

[scenic forum]

Check if you have selected a category for the other panels too

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[scenic forum]

@vernal crag ließ den oberen text

[silent lava]

Ja

Btw can u tell me

[vernal crag]

toll, wie komme ich zum Ticket tool um ein support tiocket aufzumachen

[silent lava]

The cmds

[scenic forum]

Du bist auf dem falschen server
Wir helfen nur mit dem Ticket tool bot

[silent lava]

Vielleicht

Can u tell me the cmds happy

[scenic forum]

Read the pins in #🤖│bot-spam

[silent lava]

Ight gotchu sir

[humble sequoia]

Miscellaneous Commands

• $commands → List of staff's custom commands
• $data → Don't ask to ask
• $empty → [🌎] Due to the ticket being empty, it will be closed
• $ticket → [🌎] How to open a ticket in the supported language
• $eta → [PT, ES, DE] We do not provide ETAs
• $helpme → [AR, FR, PT, ES] For users asking for help without themselves
• $noresponse → [🌎] 12 hour countdown to close the ticket
• $read→ [PT, ES, DE] Invites the user to review previous messages
• $relog → [🌎] How to relog within the dashboard and permission level information
• $solved → Query resolved in a different channel
• $tts → [🌎] Wrong server
• $about → [PT, ES] General information and overview about Ticket Tool
• m2t → Notice of an issue being moved to a ticket
• $avatar → [🌎] Custom bot profile icons alongisde whitelabel notice
• $staffapps → [AR] Explains how to join the Support Team
• $notabug → [AR] Misuse of #1020426768450080899
• $serverid → Obtain the user's input for the server ID form question
• $suggest → [FR, PT, ES] Instructions for #💡│suggestions
• $botoutage → Display information of an active outage, supports input
• $volunteer → About our support team being volunteer-based

$cmds-misc

[silent lava]

Skull

[scenic forum]

Use them inside #🤖│bot-spam not here

[atomic osprey]

Wait lemme find the one where it just says "this interaction failed"

[scenic forum]

Your only chance is to just keep trying

and imagine how many others like you cant make a ticket and would "spam" their dms considering they have reached the 500 channel limit

[atomic osprey]

Zero button on it works

[scenic forum]

Why would any button work?

If the channel limit is reached it doesnt matter what you press
its DISCORDS server channel limit

[atomic osprey]

Usually it's supposed to give u information on why it doesn't work am I correct?

[scenic forum]

it tells you

The channel limit is reached

Their server has 500 channels

which is discords MAX channels a server can have

therefor it CANNOT create a channel aka ticket

[atomic osprey]

But it just says "this interaction failed*

There isnt even like, a server limit reach or smth

[scenic forum]

Havent seen a screenshot of that

The interaction fail isnt normal behavior. Thats correct

[scenic forum]

what do you mean?

[scenic forum]

Can be alot of reasons sadly
Ultimately only something a staff can fix

Bad internet, bot issues, Non active, no permissions etc

[smoky locust]

There have been issues with shards right now with multiple bots

[maiden zephyr]

ay this pops up everytime i try to set it up what do i do

[silent lava]

Hey

Does the bot have full permission

[maiden zephyr]

i do beleave do i have to change that somewhere

like give it a custon roll

[silent lava]

U can do that

Or from its own role

[maiden zephyr]

ill try

[silent lava]

Give it admin

Administration

[slender minnow]

It looks all good on our side

If you think it's TT and not your configs then wait for a few minutes and then try again

[silent lava]

@maiden zephyr Any updates .

If not

[scenic forum]

giving the bot admin is not required NOR recommended

[silent lava]

Here is a quick vid showing u how to

[silent lava]

The bot won’t respond

The setup

[scenic forum]

giving the bot admin is not required NOR recommended

[silent lava]

.

[tepid needle]

Hello, I received a sanction over a month ago and they haven't said anything about removing it. What can I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

They were already answered

[silent lava]

Oh

Mb sir

[tepid needle]

How do I remove the sanction? I don't know what to pray to Jesus about or something because I haven't logged into the roleplay for a month.

[restive condor]

You're in the wrong server mate. We cannot help you

[split breach]

help

how do i ask question after creating ticket

help

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[silent lava]

@split breach

[split breach]

need help

[silent lava]

Yes

[split breach]

i need help

[silent lava]

U can go to ur dashboard

[split breach]

ok

[silent lava]

And edit ur ticket

[split breach]

send me video

[silent lava]

Msg

Ight

[split breach]

ok

where

[silent lava]

First

[split breach]

ok

[silent lava]

Make sure that ur level is the required

To can access ur dashboard

[split breach]

ok

like this bro??

[silent lava]

Show me a ss

[silent lava]

Yes that’s correct u can edit every ticket u got

Jt do what msg u want

[split breach]

yay

[maiden zephyr]

yes i got it to work ty

[iron night]

Gave +1 Rep to @silent lava (current: #145 - 6)

[split breach]

ty bro

[silent lava]

Nws mate

[split breach]

Thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #131 - 7)

[silent lava]

Ur welcome capt

[split breach]

@silent lava is really good helper 10/10

[silent lava]

#📈│reviews

[silent lava]

Ngl I’m glad I helped

[sharp trail]

hallo guys

tasks are not loading, what can be the problem

[foggy sparrow]

What tasks?

[sharp trail]

t3

it responds with ' internal error occured'

[foggy sparrow]

Wrong server

[sharp trail]

kindly direct me to the right one

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sharp trail]

hallo team kindly help me, my tasks are not loading

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[primal yacht]

I Can do this?
(When i open i ticket it give an mensage)

[devout dragon]

I need help here i already put category in my thing but not working

@humble sequoia

[restive condor]

Hey there! Are tickets being created outside the category?

[restive condor]

Hi there! That's a different bot, you will need to ask in their support server how to automatically send a message in newly created tickets

[low field]

is there a way to change the ticket title name ??

[low field]

can you help me please

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[low field]

oh ty

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 428)

[silent lava]

Yes Nws

Did that help

?

[low field]

yea

i dont got premium but ty

[silent lava]

I’m glad sir

[silent lava]

Yeah

That’s fine

[shell ruin]

how to make tickets close after a certain period of time where the ticket is inactive and no messages have been sent in it?

[silent lava]

Hey

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[silent lava]

Ig ur looking for This

I could be wrong tho

[quaint grail]

How to make a ticket bot actually MAKE a ticket

Anyone

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[buoyant field]

I believe I do but I did all of this and the tickets submitted don’t even say which category it’s for, which was the entire purpose. Can you please do it for me I don’t know what I’m doing wrong.

[woven horizon]

I'm trying to send the panel, but it's not being sent via ROM.

[humble sequoia]

User's issue has been solved in another channel.

[quaint grail]

On the 2 step it says I'm not logged in then proceeds to say im notbverified with a email

[silent lava]

Then login within ur dc account

Can u show a ss to what it’s saying

[uneven lance]

Can you send me a video of how to do it on phone?

[silent lava]

@uneven lance

Smthg like that

[lapis kernel]

how to remove this sh*t from transcript?

[restive condor]

Hi there! That can't be removed unfortunately. It allows you to open & see the transcript

[lapis kernel]

thanks

[uneven lance]

I know but how do you do that I look through the whole dashboard and I couldn't find anything to add more categories

[silent lava]

So what exactly r u looking for

If it’s how to create panels

I jt told u how to

Jt get into the dashboard and then panels configs

[uneven lance]

I'm looking on how to add more categories to my panel I only have a create ticket category I want one that's like SOS support discord inquiry etc

[silent lava]

Oh yes

Get it

[uneven lance]

Huh can you add me and send me a video

[silent lava]

First is too add as much as u want

Like

Discord sos and gw and etc

Then u have to go to dropdown style

And add as much item u want

And then u have to link every item to the required panel

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@uneven lance did that help ?

[uneven lance]

Yes

[silent lava]

Rlly

[uneven lance]

Yes

[silent lava]

I’m glad

[uneven lance]

Ty

[silent lava]

Sure

User

Hm

[soft skiff]

Where ticket room?

[silent lava]

#🎫│make-a-ticket

[runic star]

Hell

Help

[humble sequoia]

@runic star, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[buoyant field]

Can someone do it for me? I’ll give you admin temporarily cause idk what I did wrong

[silent lava]

Let’s do it

[buoyant field]

Yippie! I’ll send you an invite.

[buoyant field]

Did you read the issue I’m having?

[silent lava]

Can I see

When I face it

[pseudo ravine]

@silent lava @buoyant field Please keep all support to the support channels in this server

[foggy sparrow]

DON'T DO THAT

[buoyant field]

I don’t see what the issue is.

I’m clearly struggling on my own

For someone else to do it they’d need access to my server.

[pseudo ravine]

You can receive support in this channel or in a ticket #🎫│make-a-ticket

[buoyant field]

I’ve already tried to get support that’s why I’m in this channel.

I don’t know what I’m doing wrong.

[pseudo ravine]

What exactly is the issue?

[buoyant field]

I set up everything and the ticket is showing up exactly as I want, however the ticket does not say what the actual reason of the ticket is for? That was kinda the whole point

[pseudo ravine]

Did you enable forms for your tickets?

[buoyant field]

I don’t think so.

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[buoyant field]

sigh

Let me see

No no. I don’t think yall are understanding what I want smh.

[timid shadow]

When I do the drop down selection part and I select which ticket panel I want a option to go to it work, but when I try to select it for another option the panel name doesent appear anymore.

[scenic forum]

Each option needs it's own panel

[timid shadow]

Omg Thank you so much!

[thorn elm]

Idk how to use it

[silent lava]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[silent lava]

@thorn elm

This should help

[vale granite]

#🆘│community-support message

https://i.imgur.com/0aTOFi6.png

[silent lava]

Hm?

[vale granite]

Como faço pra por um ticket de Sup na minha loja ?

Me ajuda aí nmrl

@silent lava

[silent lava]

Creo que eso es permanente si

Você pode

abrir um

Ticket

[vale granite]

Mas como faz ?

[vernal jacinth]

Why bot don't see my server?

[silent lava]

Hmm

[vale granite]

Sou brasileiro

Kkkkkk

[wild tundra]

I need help

$new

[humble sequoia]

@wild tundra, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[wild tundra]

I can only close the ticket in my server not open it

[raven maple]

If I open a ticket it says 1 already opened even even tho I don’t have anything open

[robust field]

How can I enable claiming

$new

[restive condor]

Hi there, claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[robust field]

Yes I know plus I fixed it sorry for disturbing I got confused between the panels that's why.

[proven snow]

how do i make a ticket?

[scenic forum]

Youre still very likely on the wrong server

[proven snow]

???

[scenic forum]

What do you want to appeal for?

[proven snow]

ban

[scenic forum]

On what

[proven snow]

on fallen

[scenic forum]

What does this discords server name say?

[proven snow]

support

[scenic forum]

Whats the entire name

[proven snow]

community support

[scenic forum]

Thats the channel name

This server is called Ticket Tool Support

Not fallen

[muted holly]

guys when someone opens a ticket i want it to automatically ping staff

im lowk slow how do i do that

[silent lava]

Hey

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax (f@Role Name} / {Role ID})
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

@muted holly check up above

[muted holly]

thank you!

[silent lava]

Nws

[waxen turtle]

@silent lava I want help

I want to add this emoji :dg_gift: there

How can I do this

[restive condor]

Hey there! Please don’t ping for support.
You can use the $id command on your server, followed by the emoji, to get the correct format for custom emojis. Then put that into the “Emoji” field for that dropdown item. (Dashboard > Panel Configs > Dropdown Style)

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Like so ^

[waxen turtle]

K let me try and sorry for ping

It worked thanks alot

[silent lava]

Nws

Jt got back

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[silent lava]

Their is u wanna put ur id

[scenic forum]

They have already been helped.

[silent lava]

Jt incase

[scenic forum]

That's not how it works

[queen umbra]

Why is my dashboard not syncing properly? I have refreshed it multiple times and the server I need to see isnt there

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

Make sure that u have the req level

For dashboard

And u have admin permission to acces to dashboard

[queen umbra]

I got admin in there dw

I've set up ticket tool like hundreds of times

[silent lava]

The req he’ll

Level*

[queen umbra]

That worked

Thank you twin

[void summit]

who can speak russian and can help me with bot?

[silent lava]

Nws mate

[silent lava]

Could understand u

[vernal jacinth]

Me

I'am Russian

[void summit]

okay

[silent lava]

I can get what Russian ppl say

But still not fluent

[dusky geyser]

/verify

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rough wadi]

le bot marche pas il est en maintenance ?

[silent lava]

How ?

[foggy sparrow]

Bonjour ou Bonsoir, le bot marche, le bot n'est pas en maintenance. Comment puis-je aider?

[red nexus]

when opening a ticket how can i put it so it can spawn under a certain category

[teal yew]

ccan someone help me how to set up when ticket get closed to go to special category

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[restive condor]

Hi there, see above

[restive condor]

Hi there, see above (Simply select the category under ''Category Closed'')

[rough wadi]

okkay vous savez quand il sera bon ?

[foggy sparrow]

J'ai dit que le bot fonctionne.

[red nexus]

when i put in the category and create a ticket it still doesnt spawn under the category i want it to

[silent lava]

@red nexus

[restive condor]

One user per case, please.

[restive condor]

Please ensure you have selected a category for all your panels

[silent lava]

Istg I wasn’t talking jt to make sure he read it

Trust me mate

[restive condor]

I can make sure myself. You pinged him, which is talking. The point is to not interfere at all

[red nexus]

i put in the category i want and the ticket isnt spawning in that category

[restive condor]

But did you select a category for all your panels (if you have multiple ticket options)?

[red nexus]

no

it js automatically spawned under it

[restive condor]

What's your server name or ID please

[red nexus]

my server name is RAGE | 怒

[silent lava]

My apologies captain

[restive condor]

See here - you have multiple panels, please make sure you have selected a category for the same one you're testing this with

You can use the panel selector at the top to switch between panels

[teal yew]

can you see my ticket i i need lot of help #1484974491766358228

[restive condor]

I replied to it, I'm waiting on your response 😄

[teal yew]

you didnt it just bot said dan will help you

[restive condor]

You can find my response right after that message #1484974491766358228 message

[red nexus]

bro this makes no sense

[teal yew]

let me go see on phone

on phone i see on pc i dont see

[restive condor]

I sent 3 message in the ticket, if you're seeing none, try restarting your Discord app

[red nexus]

dan

[restive condor]

Ok, perfect. How many channels are currently in that category?

[red nexus]

1

[restive condor]

Can you make sure that Ticket Tool has all these permissions for that category please:

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[red nexus]

yes i does

it

[restive condor]

Are tickets being created in the wrong category or in no category/top of the channel list?

[red nexus]

in the wrong category

[restive condor]

Could you re-send your panel to Discord please

[red nexus]

wdym

[restive condor]

Send the panel to create tickets, to your Discord server, again

[red nexus]

ok

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[red nexus]

Dan thank you for your help that fixed it 😃

[restive condor]

Glad to hear that

[autumn frigate]

Can someone help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[autumn frigate]

I can’t click the button

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kind mica]

someone know how to enable multiples reasons / choice when u create a ticket please ?

[wintry relic]

Can someone help me

Can someone help me set up the bot

[restive condor]

Hey there! What exactly do you mean? Multiple buttons as in #🎫│make-a-ticket?

[restive condor]

Hi there, here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[wintry relic]

The application won't reply no matter what

But all my other bots reply

[kind mica]

Yes, like u can choose ur reason why you are open a ticket, not just the button "open a ticket"

[wintry relic]

Can you set up the bot for me

[wintry siren]

Hello, do anyone know how do i make that only owner can close the ticket? I know in other servers when u go to close a ticket it says “you don’t have permission to do this”

[wintry relic]

Dan

Can you set up the bot for my server

[restive condor]

Ticket Tool is most likely missing the SEND MESSAGES and/or VIEW CHANNEL permissions for that channel

[wintry relic]

Ohhhh

[restive condor]

Please follow my guide above though, so you can easily set it up from our website

We do not set up the bot for people unfortunately

[wintry relic]

I forgot about that

Thanks for telling me to give permissions to the bot

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Close Ticket Button

• Disable support team only and set @everyone in the disabled roles field.

Do note administrators will still be able to close them

[restive condor]

Ah, you will need to create one panel per button option (so if you'd like 5 buttons, you will 5 different panels).

Please see below how to combine all your panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silk kiln]

might be a dumb question but is it possible to tag roles when someone opens a ticket?

I tried something like this and it didnt work 😆

[zealous kite]

Is it possible to have claimed tickets seen by the moderator who claimed it + a head admin role aswell

[restive condor]

Hey there! Of course, please put {} around the role mention -> {@Staff}

[restive condor]

Hey there! Yep, Dashboard > Panel Configs > General

• Remove the admin role from 'Support Team Roles' and add it as an 'Additional Role', to bypass the claiming permission.

Just make sure to allow that role to use the claim button, if you'd like for them to be able to claim tickets too, as it's support team only by default

[silk kiln]

thanks so much. I just joined the server so i have not looked around much but is there a thread/channel where all the previous questions or bugs are asked?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3007)

[restive condor]

Not really. You could scroll through this channel, I suppose.

Just ask as much as you'd like here or #🎫│make-a-ticket, we are happy to answer anything you'd like

Our docs our also very useful https://docs.tickettool.xyz/

[silk kiln]

thank you once again

[rough wadi]

bah dans ce cas la pourquoi sur le panel internet, mon serveur ne figure pas

[foggy sparrow]

$frrelog

[humble sequoia]

Vous ne voyez pas votre serveur dans le tableau de bord ?

Essayez d'utiliser le bouton Sync Servers en haut de la page du tableau de bord
Vous devrez peut-être vous reconnecter. Vous trouverez ci-dessous la marche à suivre pour vous reconnecter.

Si cela ne fonctionne pas

Vous devez vous reconnecter à partir du tableau de bord, vous pouvez le faire en cliquant ici pour vous déconnecter immédiatement, puis vous reconnecter.

Remarque :

Vous avez besoin de l'une de ces 3 choses pour accéder au tableau de bord.
1. Propriétaire du serveur (Niveau : 6)
2. Administrateur du serveur (Niveau : 4)
3. Rôle dans le tableau de bord (Niveau : 2)

:warning: Vous pouvez vérifier votre niveau en utilisant la commande </permissionlevel:1029797400174399542> sur votre serveur Discord.

Si la réponse du bot est :

- @User est de niveau de permission : 0 (Utilisateur)

Vous n'avez aucun des 3 niveaux requis pour accéder au tableau de bord du serveur.

[foggy sparrow]

@rough wadi Lisez ci-dessus.

[heavy mirage]

guys what do i do if i added the bot to a server but when i go to dashboard i dont see the server?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

Make sure u have the req levels

@heavy mirage read above

[heavy mirage]

thx

[next ember]

How ℹ do for staff is ping at création of ticket pls

[silent lava]

Yes u can so this

By editing the ticket message

[next ember]

Yes buy ℹ try to put @ role but ℹ ℹ Doesnt Work

[silent lava]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax (f@Role Name} / {Role ID})
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

[next ember]

Hum What do ℹ put in thé msg

[next ember]

@ name role ?

[silent lava]

Yes it’s like if ur pinging @. But instead of choosing user jt use the role

Name

[next ember]

ℹ try @id @namerole but no thing

[next ember]

ℹ dont understand

[silent lava]

Gotcha

[next ember]

?

[silent lava]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes
   Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to mention this role setting enabled

Can u try

[next ember]

ℹ put id on message of creating of ticket

With no @ ? For id

Ahhh mb sur

[silent lava]

Which id

[next ember]

Sry ℹ didnt see thé {

[silent lava]

Yes

Use this

Nws mate

[next ember]

Sryyy ℹ put just @role not {@role}

ℹ Will try ℹ Say u

[silent lava]

Yes take ur time

Lmk

[next ember]

Good thx You sry

[iron night]

Gave +1 Rep to @silent lava (current: #128 - 8)

[silent lava]

It worked ?

[next ember]

Yess

[silent lava]

I’m glad

Have fun

[weak aurora]

Hi there!

I need to ask questions

I don't know how to explain the issue.

But, its like this...

Step 1: I am the admin of the server, I create a ticket.
Step 2: I add an additional member in the ticket.
Step 3: The additional member I added couldn't chat in the ticket.

Step 4: But when that additional member created his/her own ticket. They can chat in their created ticket.

✅ Yes, when they create their own ticket, they can see their own ticket and admins can view and chat in their ticket.

❌ No, when admins created the ticket and added them, they couldn't chat.

Issue here is: Why when I added the member in the ticket, they couldn't chat?

[thorn halo]

Step 2: I add an additional member in the ticket.
how did you add this additional member?

[weak aurora]

They are from our server, general member of our server. Definitely, i won't be adding someone from outside my server.

[thorn halo]

i dont mean that, i mean how were they added to the channel?

did you manually add them through the channel overrides?

[weak aurora]

The add members up there.

[thorn halo]

please utilize ticket tools own $add <userid|usermention> (/add) command

this will let ticket tool handle the proper channel overrides for the member, ensuring they are able to speak in the channel

[weak aurora]

Oh, I didn't know that command was there and meant for that.

Noted. Thank You!

[thorn halo]

[granite aspen]

Hello! I was wondering how can I make the bot have selected choices? Like in the screenshot? Like when you click for more, you can chose what you want?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[granite aspen]

huhhhhhhhhhh

[thorn halo]

What exactly are you confused about?

[granite aspen]

I kinda wanna break down step by step where to find the panel dropdown style

[thorn halo]

That is what that tag shows- head to https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-selectStyle

Enable and configure that as the tag explains

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[hollow quartz]

I’m wondering how to fix this, a member in my server went to open a ticket but the ticket didn’t end up showing up anywhere so we cannot delete it however it says they have a ticket open which we cannot locate anywhere it’s been a few days like this

[pallid storm]

person opening ticket cannot see msg history

[hollow quartz]

As the owner I cannot find this ticket anywhere either

[scenic forum]

Use /debug and clear cache

[hollow quartz]

I tried this and he still can’t make a new ticket

It said there was no dead channels

[scenic forum]

and youre 100% sure there is no open ticket?

[hollow quartz]

Yes I went through the top of the server to add any potential missing channels on my end and he did the same on his and we couldn’t find it anywhere

I tried reposting the panel and seeing if he could make one that way and it still said the same message that he had an opened ticket

[scenic forum]

Hmm thats odd

You probably want the staffs assistance on the matter then at #🎫│make-a-ticket

[hollow quartz]

Thank you very much

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@quaint pulsar below

[jade topaz]

How do I unban?

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

i have already answered you

[jade topaz]

I do that then it says:

[scenic forum]

⚠️ Please read the messages previously sent ⚠️

[jade topaz]

The words below?

[scenic forum]

Why you ignoring this

is the question

[jade topaz]

Oh sorry I didn’t see it Ty for ur help

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 856)

[scenic forum]

1. Dont ping me
2. Do you have multiple panels?

Each button needs its own panel

[fading badge]

Hi @oak fern

Oh

Hi guys just wandering, why my server with ticket tool in it doesn’t appear on the dashboard?

I need This server to appear

@scenic forum can you help me?

[grim crane]

why is my server not appearing in the ticket tool dashboard

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hi there, see below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[grim crane]

still not there

[restive condor]

Did you try the /permissionlevel command in the server?

[grim crane]

yes 6

[tired plover]

how do i change this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[muted mason]

Pls help i can't get to the dashboard iwon'tnt load

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[muted mason]

Its not that the site wont load

[scenic forum]

Can you show a screenshot of that

[scenic forum]

please #🎫│make-a-ticket

[muted mason]

K

[muted mason]

Thx

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 858)

[jagged fog]

How can I make it Arabic language?

[restive condor]

Hey there! It's currently not possible to change the entire bot's language.

You can edit most messages and buttons though

[jagged fog]

Alr

[junior canopy]

Is there a hard limit on how long panels messages can be?
It won't let my write anything more after a certain number of characters.

[scenic forum]

Free version has a rather low character limit
Premium version has discords character limit

[junior canopy]

That sucks. Yeah it's really low

Wanted to write a message in several languages, but with that limit it's not really possible.

[scenic forum]

You can use multiple panels then as a workaround

[restive condor]

@silent lava Enough

[junior canopy]

Yeah, or just write the whole message myself, and put the panel under i suppose.

Well thanks for the help

[sullen marsh]

The application won’t respond despite me giving them their given role and I’ve tried /debug

[restive folio]

hi

any persons here is very good to use ticket tool app?

[scenic forum]

Its missing the View Channels permission inside that channel

[restive folio]

any persons here is very good to use ticket tool app? and is a mod?

[foggy sparrow]

This channel is for support so I have a good gut almost everyone knows how to use tt

[restive folio]

ik but like idk how to use it for everything

like i only know to make regular tickets

and the dropdown one

[foggy sparrow]

Tell us what the problem is

[restive folio]

there is no prob but cna u help me to do smthing

[foggy sparrow]

Tell me what whatchu need

[restive folio]

alr

wait let me get the ss

i will send u in dms cuz i am not sure i have perm here

[scenic forum]

Send the image here

[foggy sparrow]

I am not comfortable being dmed, please send the pics here

This is what he sent me...

[restive folio]

ok

[restive folio]

ok

[restive folio]

like that

plz i want help

[restive folio]

.

how do i do that broooo smone help

[surreal frost]

just never loads

ticket tool completly bugged and wont let me access the dash even when its in my server

[scenic forum]

Invite @pseudo glen, use /botswitcher and select it

[surreal frost]

worked thankyou

[glad horizon]

Did I do something wrong because it’s not going in the category

[silent lava]

U wanna have to send the bot again

To the selected channel

[glad horizon]

Ohh ok I’ll try

[jovial tide]

i need help

[silent lava]

Yes

[jovial tide]

with the ticket system

kannst du deutsch?

[silent lava]

What abt it

Ja

[jovial tide]

kannst du deutsch @silent lava ?

[silent lava]

Ja

[jovial tide]

ok ich brauche hilfe kannst du mir dm schicken

@silent lava ?

[silent lava]

Ich darf keine DM für Hilfe

I can’t

[jovial tide]

ok dann hier

[silent lava]

Yes u can state ur problem here

[jovial tide]

ich möchte einstellen dass man sieht welcher ticket typ ausgewählt wurde

ist sowas möglich

@silent lava

[silent lava]

Du willst dein Ticket-Tool einrichten.?

If so

[jovial tide]

ja

[silent lava]

Oh bet

I gotchu

[jovial tide]

kannst du pls deutsch schreiben

[subtle vine]

Why

[silent lava]

$desetup

?

[jovial tide]

hilfe

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[silent lava]

Bitte chill

En

[jovial tide]

kannst du mir jz helfen