🆘│community-support

[scenic forum]

Are you sure you've setup logs and categories for all your panels?

[young minnow]

this is a lot, lemme go thru this....

[scenic forum]

What should i say xD

[normal rain]

how do i crate a new ticket place?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@normal rain refer to the embed above

[young minnow]

nvm i need to have premium for this🙄

[scenic forum]

What were you looking for?

[young minnow]

customization

[pastel aurora]

Yes, the ticket tool worked fine for six months, but something happened and the logs stopped being logged. Closed tickets aren't moved to the closed ticket channel and steel be in actives chanal. I tried setting everything up, but all my attempts were unsuccessful

[scenic forum]

Bot Customisation?

[serene palm]

ابي أدراه

[young minnow]

just message customzation

[scenic forum]

Which page are you in

[young minnow]

every little thing thats worth it is behind a paywall

[scenic forum]

Well the bot gotta sustain itself

[young minnow]

thanks anyways

[young minnow]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 706)

[scenic forum]

You can use a 7 day trial for the panel message (aslong as you dont update or want to change it it will still use the premium look

[scenic forum]

Can you use /debug in your logging channel?

[pastel aurora]

I can, but it says the app isn't responding.

[scenic forum]

Did you use /debug over your account or was it performed by someone else?

[pastel aurora]

I used it through my main account

[scenic forum]

so 𝐒𝐭𝐮𝐝𝐢𝐨 ‐ 𝐂𝐒𝐅?

[pastel aurora]

yes

[scenic forum]

If they worked before

The bots and/or channel permissions got changed

These are the permissions for logs
It lacks all permissions with an X

[pastel aurora]

There should be check marks on the crosses, right?

[scenic forum]

There should be no crosses, correct
A cross means it DOES NOT have that permission

The bot has the permission on its role but its being denied by the channel permissions

[pastel aurora]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 707)

[pastel aurora]

[neat valley]

Sir mai trade nahi la pa raha hu fortuner funding mai

[pseudo warren]

how do i change the embed ? the main one for example this,
i want a whole different message what do i do?

[scenic forum]

Panel config -> panel -> Edit panel message

[livid adder]

Guys can someone please put me in the direction on how to change what roles get pinged in when a ticket has been created

[valid harbor]

Giveaway account 90013039 trading Disabled so Please activate

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above!

[livid adder]

I’ll try my best

To follow it

What do I do ({@Role Name} / {Role ID}) or do I remove the forward slash and parentheses?

@austere forge

Sorry

[austere forge]

It's either one or the other

[pseudo warren]

anyone knows how to do this? see 2 different fonts i want to put it in my embed

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> Headers

# Largest header!
## Small header!
### Even smaller header!
-# Even a smaller header with grey text!

[scenic forum]

@pseudo warren refer to the embed above
Number 2 and 6 for the image you provided

[livid adder]

Do you mean it’s both? Allowed?

[pseudo warren]

Copy me for codeblock text! -> Codeblock Text!

[pseudo warren]

but it appears with small characters how can i make it bigger

[normal rain]

Can I add text at the beginning and if so, how?

[scenic forum]

Combine 8 with 6

[scenic forum]

Can you elaborate what youre talking about

[normal rain]

like when you open a ticket there will be writing something

[scenic forum]

Panel config -> Ticket - Edit ticket message

[normal rain]

ty

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 708)

[normal rain]

If I open a ticket, does it notify those who can answer like @ does?

[neat valley]

Hello sir please help me mai trade nahi la pa raha hu na mera order laga raha hai

[rich plinth]

i need help i opened a ticket in a server after buying smthing and the seller closed it and he banned me i cant see the ticket

[neat valley]

Please help me

[humble sequoia]

@neat valley

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zealous musk]

The bot shows as offline, any idea why?? It’s also not working

[normal rain]

If I open a ticket, does it notify those who can answer like @ does?

[scenic forum]

Can you show the bot displaying offline

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo warren]

on this button i want to type another message and have my own emoji, where do i find that?

[scenic forum]

@normal rain refer to the embed above

[scenic forum]

Panel config -> buttons -> Create ticket

[pseudo warren]

i also want to put an image on the text after it shows , like here is an example i saw on a server.
how do i do this?

[scenic forum]

At the bottom
Image url

[covert radish]

How do I make create ticket dropdown?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@covert radish refer to the embed above

[winged solstice]

ive invited ticket tool to my second server, but it wont show up

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@winged solstice refer to the embed above

[winged solstice]

ty

oh yh it worked tysm

[covert radish]

how do I add another selection?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@covert radish refer to the embed above

[supple pollen]

Hello, I need some help. Why does my bot, which doesn't have permissions to assign roles, automatically assign two roles to the customer who opened a ticket when I close it?

[scenic forum]

Can you run /debug on your server

And check
Panel config -> Ticket -> There you can check roles to assign or remove on ticket

[supple pollen]

here?

[scenic forum]

Youve clearly set roles to add to the user

[supple pollen]

oh ok

[supple pollen]

Sorry to bother you, but anyone can close the ticket now.😢

[formal hornet]

Can someone help me get my account unbanned in fisch

[scenic forum]

Panel config -> Buttons -> Close ticket
Configure with allowed and disabled roles and or Support team only

[humble sequoia]

@formal hornet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[supple pollen]

thanks man

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 709)

[scenic forum]

Please report them instead via #🎫│make-a-ticket

[humble sequoia]

https://tickettool.xyz/manage-servers

[harsh sinew]

Not credited tikit I see 250 maximam limit

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[neon vault]

Can someone help me accept a ticket

[olive stream]

How do I make it so only staff can close tickets

[cinder geode]

ive debugged the bot and it says it has all the neccessary permissions, why can i open a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Close Ticket Button

• Please enable Support Team Only

[dense knoll]

i did this but with "claim ticket" and the button wont appear

i tried doing $claim and it said "claiming isnt enabled" even tho it is

@pseudo ravine

mb

[pseudo ravine]

Hey there! Please don’t reply to a supports members message for support. You can send your message and someone will assist you whenever they’re available

Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[visual quail]

Is there a way to get a panel for ticket escalation instead of using the /escalate command?

[forest quartz]

Hello, there is a problem, I can not understand, I need the ticket to be displayed in one place, and it appears in another, how to fix it?
P.S. Sorry in advance for the bad English, I used a translator.

[tribal sedge]

Fiz um pagamento mais nao caiu na minha conta do jogo

Oque eu faço

?

[compact coral]

Hello, with ticket tool premium can I create forms and have it sent to a channel for @Members in the server to all view without having to claim/close a “ticket”? I would rather the forms feature be used to send Member forms to a specific Introductions channel.

[knotty lynx]

when i create a ticket, a regular channel is created, not a ticket . how do i fix this?

also what does this mena.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[full granite]

i Have proof that i lost my gun devil feind in devil hunter how do i create a ticket

[humble sequoia]

@full granite

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[deft mason]

I've added the bot to my server but whenever I go to the website to make a panel, the server doesn't show up no matter how many times I refresh . What can I do to fix this ?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@deft mason refer to the embed above

[cedar grove]

Where do I go to request the following .....sorry.
https://m.imdb.com/title/tt0077000/

[humble sequoia]

@cedar grove

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lime island]

Ive worked with this bot before in other servers so I know how to use it, but I just added it to my new server and no matter what commands I try to use it doesnt respond? Ive tried to reset my discord a dozen times but it still isn't working, Ive tried every command and none of them are responding

[scenic forum]

Its lacking the View Channel permission inside that channel

[lime island]

Oohhh okay

[lime island]

How do I let it view the channel? Or whatever. ..

[scenic forum]

Editing the channel permission and granting the bot that permission

[lime island]

Okay thank you!

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 711)

[past siren]

intergrating the bot for the first time need help finding my channel to add transcripts for tickets to be saved in

[scenic forum]

Panel config -> Transcript -> Select Transcript Channel

[dense knoll]

I apologize

[worn steppe]

I have a bot that handles ticket timers. For example, I can send -12hr in a ticket, and it posts a message saying “This ticket will be closed in 12 hours.” I also have a listener that triggers a -close command after the timer expires.

The issue is that when my bot sends -close, the ticket does not close. However, if a user sends -close, it works as expected.

Is the default -close command designed to ignore bot messages? If so, is there a recommended workaround to allow my bot to trigger ticket closures automatically?

(please @ when responding due to being on dnd)

[lapis escarp]

hello

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@worn steppe refer to step 3 above

[lapis escarp]

for example ive renamed all of my panels. But discord still shows New Panel.

do i need to restart smth for the change to take place?

[scenic forum]

That means you neither resent nor updated the panel after doing the change

On the main panel config page
Either resend it via Send or update an existing panel via Update

[lapis escarp]

do i have to send or update whenever i make a chnage? or do what is saving for

[scenic forum]

When it comes to something panel related
Like panel message, panel title, multipanel and such yes
As you need to update an EXISTING message or resend it

All other settings are already automatically in place once saved

[lapis escarp]

thats very helpful. thank you

[ionic goblet]

Soo I have a issue with the dashboard it will not show the server that has the bot in and won't let me edit anything we have tried kicking the bot from the server and readding it and nothing and I refreshed twice to try to see it and I can't

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@ionic goblet refer to the embed above

[ionic goblet]

Omg tysm 😩

[lapis escarp]

hey again, is there any CRM option that i can enable? Trying to send follow up message to users after tickets have been closed. Ex. User requests feature -> 2 weeks later i want to notify that user the feature has been released. Do you guys have something that can help this?

[scenic forum]

CRM?
You can enable Two step close
Which means when you want to close a ticket you can have a "are you sure you want to close this ticket?" question that you can customize
Ticket tool has automation but its limited to 7 days currently which could be used for this i think

[zinc jolt]

help ! i cant find my server inside the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@zinc jolt refer to the embed above

[lapis escarp]

customer relationship management

[scenic forum]

Not sure what that means im afraid

[zinc jolt]

found it! thanks

thanks @solar kernel !

[iron night]

Gave +1 Rep to @solar kernel (current: #439 - 1)

[lapis escarp]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 712)

[scenic forum]

Thats the wrong happy

[lapis escarp]

whats this lol

[zinc jolt]

oh....

[scenic forum]

A reputation system

[zinc jolt]

thanks @scenic forum !!

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 713)

[lapis escarp]

do you get something is you are top in reputation

thanks @scenic forum

thank you @scenic forum

[scenic forum]

Nope
its just an server internal leaderboard which shows how helpful someone is generally

There is a cooldown in place to prevent spamming and abusing it

[lapis escarp]

damn

tryna boost you haha

[scenic forum]

Please only rep once per help inquiry
To keep everything fair

[ionic goblet]

Thank @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 714)

[spice summit]

Has anyone ever run into this error when running the /remove command? It ran perfectly 15 minutes before this.

[sonic hemlock]

turk destekçi varmı?

ticket açtıgımda destek ekibimin rolünü etiketlesin istiyorum

[grave shore]

Hello there, I just invited the bot to my Server an Need help Setting it up, any help is appreciated, I’m completely lost haha

[ashen peak]

yo i could help a bit

[grave shore]

That would be awesome

[ashen peak]

aight so to make a message like this do /setup

[grave shore]

This is what I get

[ashen peak]

Click create a panel

And set the name, and save and continue

[grave shore]

Ok, now I gotta do the roles I see

[ashen peak]

Btw the roles u select will be in every ticket that appears

[grave shore]

That’s good, so only select moderator I guess

[ashen peak]

fr

[grave shore]

Ok I finished it

Now do /panel?

[ashen peak]

Idk

[grave shore]

😭😭

[ashen peak]

Dw there's ppl in this server who know way more than me

[grave shore]

Thanks anyways 🙂

thanks @ashen peak

[iron night]

Gave +1 Rep to @ashen peak (current: #439 - 1)

[ashen peak]

np tho

[grave shore]

lol

Found it myself 🐸

Uhmmmm

Nvm no rights

[spice summit]

bumping

[storm abyss]

Wanna trade for 207 los candies

Pushing wanna trade for 207 los candies

[lusty cove]

Keeps saying this no matter what i change (has all perms).

[spice summit]

Seems similar to what I'm getting

[lusty cove]

That ones just saying your massage is too long i think lmao

[spice summit]

Not sure how, it's just a simple remove user command

[lusty cove]

Weird

[viscid axle]

U need to give bot administrator

[lusty cove]

thanks bro, it started doing that out of nowhere lmao

[stiff turret]

Can I find my ticket

I made a ticket in a server and i think they kicked me, so can I find it's transcript

[scenic forum]

If the bot didnt dm you the transcript then no

[stiff turret]

I dnt know why it didn't dm me

Any reason?

[scenic forum]

Servers can decide themself if they want that feature or not

[stiff turret]

Ooooo

[grave shore]

Can the bot do Selfroles?

[scenic forum]

Nope

[grave shore]

Any bot you can suggest to use

[scenic forum]

YAGPDB

[grave shore]

Is it easy to set up? That’s like my main problem haha

[scenic forum]

Not sure how newbie friendly it is since ive been using it for years and it feels easy to me personally
Its simple the best id say when it comes to selfroles aka reaction roles

[grave shore]

I see, will prob use it then, thanks!

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 716)

[grave shore]

Yeah to complicated

[scenic forum]

Dont think youll find something much easier to be honest

[grave shore]

I remember one where I just had one command

And everything worked

[scenic forum]

Youll see
You give up functionality and customisability for simplicity

[grave shore]

Well I just want it, if it works it works

[hallow rapids]

where do i check the transcripts of previous tickets

they are not mine i was in a servers ticket

[scenic forum]

If you havent been dm'd the ticket transcript you cant see your previous tickets transcripts

[hallow rapids]

bruh i got scammed and i wanted to ss the the chats

[scenic forum]

Nothing we can do about it im afraid

[sharp sandal]

Hellooo, i want to know what should i do when someone created a ticket you can trigger a autoresponder

[austere forge]

You will need a premium subscription for auto response

Alternatively, you can edit the message panel

[sonic hemlock]

.

[austere forge]

In English ?

[unkempt fossil]

@austere forge hello can i ask? why is my panel not showing any buttons? i chose the dropdown option and it's not working

[scenic forum]

Dont ping staff
Show me a screenshot of
Panel config -> Dropdown Style

[unkempt fossil]

oh i see, i didn't notice that. thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 717)

[supple roost]

Hiya, So ive used tickets on my other dcs but for some reason i cant get the bot to appear/link to the website to manage servers. Even tho the bot has admin idk what it could be

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@supple roost refer to the embed above

[tribal sedge]

Ola preciso de ajuda

[royal gale]

Can anyone help I have a problem

[lament prairie]

hey there! could you use /debug command in the same channel please

[royal gale]

In what channel?

In the channel I created the ticket?

[lament prairie]

nvm, the bot is missing Send Messages permissions in that channel (support-ticket)

[royal gale]

OH

TY

thanks @lament prairie

[iron night]

Gave +1 Rep to @lament prairie (current: #43 - 95)

[lament prairie]

you're welcome, glad to help

[vestal sapphire]

The bot don't want to verify me

[gleaming crater]

I want to do ticket how?

@iron night

[old arrow]

what do I do if the bot command or message says the application did not respond ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above!

[austere forge]

This occurs when the bot does not have sufficient permissions. Please run the /debug command instead

[distant crystal]

Ik wil graag een coördinator bereiken.
Iemand kan graag mijn helpen?

[old arrow]

Tysm @austere forge !

[pliant acorn]

how add someone to ticket with ping ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[glossy mantle]

need to cancel my membership and get my refund can anyone help

[gleaming crater]

what the problem

@austere forge

@stark rune

[stark rune]

<:emote:1362933269762543708> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[eternal raptor]

The error message states that Ticket Tool does not have the permission to view or send messages into the channel you selected.

[tulip needle]

Eu tenho um cargo em meu servidor que e para as pessoas atenderem os tickets, mas eu queria saber se tem como, no momento que criarem um ticket, o bot marcasse aquele cargo

[random yew]

Why when I try and do the commands don’t it work just says this application hasn’t responded

[dim light]

.

[half folio]

How do I make a support ticket

[radiant valve]

Can you see if it responds to /debug

[fresh shuttle]

how to set the ticket bot to able to access channels

[scenic forum]

By editing the channel permissions and granting the bot that permission

[fresh shuttle]

in the right click menu or the other one and where?

[scenic forum]

yes the right click menu

[fresh shuttle]

alr and which button

[scenic forum]

https://cdn.discordapp.com/attachments/779107029142601729/1411380848087011368/2025-08-30_01-46-55.mp4?ex=6970f8d8&is=696fa758&hm=a5fd1531f9d5e7f043d13f9475020d26f1b9ba38c56ee219c1bcf4b942b353de&

[fresh shuttle]

thanks for the video but now what does "Channel isn't a ticket" mean?

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 720)

[scenic forum]

That your channel isnt a ticket

[fresh shuttle]

oh ok then how to make your channel to a ticket?

[scenic forum]

You cannot make a channel a ticket
Only channels created by @pseudo glen are considered a ticket

Refer to the embed below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[fresh shuttle]

alr now how to enable claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@fresh shuttle refer to the embed above

[fresh shuttle]

how to get in the claiming thing in the "free" version

[scenic forum]

You dont

[fresh shuttle]

k now how to do the premium claiming thing in the free version

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[devout nest]

Anyone know how to make it like this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@devout nest refer to the embed above

[pseudo ravine]

Please stay in your ticket

[empty moss]

Hey all!
Got a simple one, I think -
Sometimes when folks on our team rename a ticket, they forget to include the tickets number - is it possible to either

1. force the number to stay in the ticket name, when the name gets changed
2. make the first message in the ticket include what the ticket number is? so if it does get removed/deleted from the title, we can still identify it by its name?

I looked in the docs and don't see anything specific to it, so thought I'd ask here and get some thoughts. Appreciate the help!

[scenic forum]

Hey

1. Is not possible
2. You can use the variable {count} in your ticket message. That will use the ticket number

[empty moss]

Perfect! Appreciate the help!

[fresh shuttle]

can you show me how to do the premium claiming thing in the free version in a video

[latent pagoda]

?

[humble sequoia]

@latent pagoda

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[devout nest]

Anyone can show me a video how to do this

[scenic forum]

Please stay in your ticket

[devout nest]

srryyyy

Can u help me the person in the ticket is offline

[scenic forum]

No i cant
Since you have opened a ticket support outside of it is no longer allowed

[devout nest]

oh

[scenic forum]

Please get out of my DM's
Support is only allowed on the server
Be patient in your ticket
If someone is available they will assist you

[devout nest]

sorry

I js need help bad

[scenic forum]

You will regardless need to be patient

[eager iron]

Can someone help me bc i wanna do like when a ticket support claim tbat ticke noone cant type in that ticket excpet ticket opener

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vernal geode]

What’s going on ?

[tribal cedar]

Your server has hit 500 channels?

[vernal geode]

Mane idk

[tribal cedar]

Discord limits the amount of channels per discord

[vernal geode]

How do I delete some servers then

[tribal cedar]

Some channels? You right click a channel and go to delete to remove it...

[vernal geode]

See how it’s not deleting I would have to leave the whole thing huh?

[tribal cedar]

Do you have manage channels perm?

[vernal geode]

Is that something I have to turn on? Or you asking me do I have that option on this screenshot?

[pseudo ravine]

Are you a staff member of that server? Or just a regular member?

[vernal geode]

Regular

[pseudo ravine]

Then you'll need to be patient and wait until the staff of that server delete some tickets

[feral turtle]

Dont know why but it keeps saying this

Any help ?

[vernal geode]

Ok so it’s a problem
On there end and not mine ?

[tribal cedar]

Yes a staff member of that specific server needs to remove some channels

[tribal cedar]

@noble cairn What do you need info on?

[noble cairn]

How do I add it to my server

I never use bots but I want to

[tribal cedar]

On the top of the website tickettool.xyz click bot invite

[noble cairn]

Ty

[tribal cedar]

Anytime

[clear vale]

does anyone know how i can make it to where it pings the support role so they know a member made a ticket?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[tribal cedar]

@clear vale please read the above. You need to add a text message to the ticket that pings the role

[dreamy vine]

how to resolve ban

[tribal cedar]

You are on the wrong server

This is a support server for ticket tool discord bot

[clear vale]

im confused, do i copy one of those and if so where do I type that in

[tribal cedar]

Well you know how you have the embed message for the ticket message?

You add a text message ontop of that embed

Thats where you type the code desired

{RoleID} is prolly best

[clear vale]

i have to open a ticket for it first

[tribal cedar]

Why?

[clear vale]

oh i was asking

[tribal cedar]

Oh no...

Do you have admin or manage server in the server?

If so go to tickettool.xyz and login and click panel configs then go ticket -> ticket message

Do you not know how to find the role id?

You can use $id

$id role

[clear vale]

ohhh

okay ty sm

[tribal cedar]

YOu get it?

[clear vale]

yeah

[tribal cedar]

Good 🙂 Anytime

[clear vale]

and i just copy this n change role, with the role id?

[tribal cedar]

Yea if you have problems come back and ping me

[clear vale]

okay thank you

[tribal cedar]

Anytime

[clear vale]

like this right

[tribal cedar]

Nope

You want to use <@&NUMBERSHERE>

[clear vale]

do i keep $id?

[tribal cedar]

No

Just what I have above

[clear vale]

okay

yeah i got it now, thanks again for your help

[tribal cedar]

Np 🙂

[tribal cedar]

@proper ibex I am unable to do that as Im not aware of which ones are good or bad tbh

[proper ibex]

Thanks for reaching out for me then, I'll pick one and try it out

[tribal cedar]

Nps good luck

[shrewd thicket]

How can I work on the dashboard if I am not the owner, and I have the dashboard role?

[tame finch]

@humble sequoia

[stark laurel]

can anyone give insights on, why my server is not showing up in the dashboard?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@stark laurel refer to the embed above

[stark laurel]

tq

[mighty path]

Please who has encountered this issue. I am not able to start task as I did reserve task yesterday , but the videos were not opening, I got caught up with work and didn't release the task. Now the Easy Label Room is Disabled I can't reserve task on Standard Label room as it gives me a red flag that I already have task reserved.. which I can't see on my dashboard

[humble sequoia]

@mighty path

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limpid escarp]

how do i let other staff members see the ticket tool dashboard

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[bitter egret]

I set everything up correctly and exactly the same way I did with my old ticket panel on another server a few days ago.

But however on the server I’m currently working on, the panel won’t send. TicketTool says the panel was "successfully sent to the channel" I selected, but when I check the channel, there’s no message there.

I’ve double checked the settings and permissions, but I can’t figure out what’s wrong. Any help would be appreciated.

[scenic forum]

Do you receive any error ?

[bitter egret]

its not opening a ticket its sending the panel to the channel

it says succesfully sent

but when i check the channel theres no message

[scenic forum]

Use /debug inside the channel you want the message in

[bitter egret]

i did i did

oh /debug

i did $debug

[scenic forum]

Thats the same

[scenic forum]

Whats the panel ID you want to send into that channel?

I know i can see all debugs

[bitter egret]

ill send it

[bitter egret]

is it bad i sent this can people use this to mess with my seerver

[scenic forum]

No

[bitter egret]

okay how do i check my panel id

[scenic forum]

On your dashboard
The number infront of your panels name at the top

[bitter egret]

im looking for it

[bitter egret]

ohh

its 2

does that change something?

[scenic forum]

Use the following command inside the channel you want the panel in
$panel 2

[bitter egret]

ok

that didnt do anything

[scenic forum]

Can you show me a screenshot of your servers audit logs

[bitter egret]

i did /panel panels: 2 as well and it said this

[bitter egret]

sure

[scenic forum]

Show me a screenshot of this page
Panel config -> Buttons -> Create ticket

[bitter egret]

ok

do you want me to click edit button

[scenic forum]

yes
I want a screenshot of the create ticket page

[scenic forum]

That does not look like a valid emoji
What emoji are you trying to use?

[bitter egret]

im using a custom one

wait perhaps its deleted

[scenic forum]

Youre not using the correct format either

[bitter egret]

really

[scenic forum]

Yes

Try to send the emoji but but \ infront of it
You can do tha here

[bitter egret]

alr

[scenic forum]

For example
turns into !PabloTiphat
when i use the slash infront

[bitter egret]

i lowk dont remember what emoji it is lol

i see

ok ill fix and get back to you

[scenic forum]

Should work once thats fixed

[bitter egret]

uhhh so the emojis dont havbe the id when i do that \ thing

here ill just do normal emojis

[scenic forum]

Are you using discords non custom emotes?

[bitter egret]

wdym

im using custom ones in my server

[scenic forum]

Show me in this channel

[bitter egret]

wdym this server doesnt allow external emojis

[scenic forum]

Ah i forgot
Show me in my dms

[bitter egret]

alr

[scenic forum]

Initial request resolved

[bitter egret]

OMG it worked

omg tysm you're the best

[bitter egret]

alr well tysm man i hope you have a great day

[scenic forum]

You too

[rich depot]

guys

how to raise a ticket?

[novel raven]

#🎫│make-a-ticket

[flint dome]

does anyone know how i can blacklist a role from opening tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[austere forge]

Refer to the embed above!

[flint dome]

okay thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1279)

[quiet hill]

Hello!
I have a quick question.

I've set up my server for mention add and even thought the permission is disabled for people to add people into the ticket by mentioning them, they can still add them by mentioning.

this the setting i mean.

Normal customers can tag staff (who don't deal with tickets) and it auto adds them.

[austere forge]

Ensure you change the settings in the correct panel

[quiet hill]

None of the panels have this enabled, its auto disabled by default.

[austere forge]

Please #🎫│make-a-ticket

[paper wraith]

can you help me how to fix this?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@paper wraith refer to the embed above

[grizzled gull]

how can you get a code to redeem for the ticket tool bot?

[scenic forum]

You cant unless you buy a sub via crypto

[grizzled gull]

can u use the free trial to try the premium features?

[scenic forum]

yes

[grizzled gull]

bcs im trying to use the " time schedule" but it doesnt work

[scenic forum]

More info would be appreciated

[grizzled gull]

In the menu, there is a section called Limits.
There you can set a time schedule that only allows tickets to be created during specific hours.

but it doesnt work for me

[scenic forum]

What "doesnt work"

[grizzled gull]

too "turn on" the schedule

[scenic forum]

Press at the top left

[grizzled gull]

ive tried that too

[scenic forum]

You sure you redeemed the trial?

[grizzled gull]

yes

[scenic forum]

And you sure you pressed the button?

[grizzled gull]

yes.

[scenic forum]

What does the "premium" show at the top left

[grizzled gull]

active

[scenic forum]

Can you show not being able to turn it on?

[serene salmon]

Can I get help please

I'm trying to create a take it and they don't allowed me to

[scenic forum]

Are you staff on the server you need help on?

[serene salmon]

No

I'm just a member

[scenic forum]

Then we arent able to assist you
You need to reach out to their staff as they have setup their ticket system

[serene salmon]

Oh sorry for bothering then

[eager ocean]

Why doesn’t it sync my 2 new servers to the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@eager ocean refer to the embed above

[eager ocean]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 722)

[wise forge]

i got the bot in my server but it dont show on the dashboard

so i cant manage it

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic plinth]

@wise forge ^

[wise forge]

o

it says

woah too fast something something

woops, too fast try again in a few seconds

@scenic plinth

oh mb

[scenic plinth]

What are you trying to do when it tells you this?

[wise forge]

what u mena

[upper river]

Hey I just joined here I need some help with something

[novel raven]

She is asking you what you were doing to have this message come back to you.

[wise forge]

oh

i didnt do anything i just clicked it

thats not the server btw

theres another one i want the bot in

[keen verge]

does anyone know how can i setup something like this ?, when i try on the website it only lets me pick the panel for 1, not for the rest

[novel raven]

So the thing you were doing is clicking something, that is doing something...
Try slow down instead of rushing to things.

• Have you tried re-syncing using the button?
• Have you tried to log out, clear your cache & cookies?
• Are you the server owner or have a role with the Administrator perm?

[wise forge]

yes i am the owner, i dont get what you mean by resyncing and i havent logged out nor cleared cache and cookies

logging out worked

thanks man and i didnt mean to come off rude

i was lowkey just pissed bout smth

[novel raven]

To add additional panels, head to the Ticket Tool dashboard, click manage on your server, head to "Panel Configs" -> Panel (under Panel Settings) -> Additional Panels.

[novel raven]

It's all good 😄 glad we could solve your issue.

[wise forge]

thank u 🖤🖤

[keen verge]

no but how do i make it like this for just one panel

[novel raven]

Each one you select must have its own panel, you can create panels at the top of the page by clicking the + icon button.

So each selection must have its own panel, such as "Reportez" must have its own panel.

[weary scroll]

Eu não consigo colocar o meu

[keen verge]

but will it be w the same message as it shows in the pic?

[wise forge]

tuxmay whats the variable for user.avatar

[novel raven]

You can choose which panel is shown, the additional panels are just so you can customise what users will see when they have opened the ticket.

[novel raven]

{user.icon}

You can find all variables available on Ticket Tool here: https://docs.tickettool.xyz/dashboard/panel-configs/variables

[wise forge]

thank u

[keen verge]

thank u g love

[iron night]

Gave +1 Rep to @novel raven (current: #256 - 2)

[pallid tree]

What do I do about this?

[novel raven]

Each category is limited to 50 channels, the error is correct - you'll need to choose another category for the ticket channel to go to (that has fewer than 45 channels) - or delete some channels in that category.

[pallid tree]

I don't really know how to do this.

[novel raven]

Ticket Tools dashboard, click manage on your server, head to panel configs -> Category

[pallid tree]

Ok

[pseudo ravine]

(Sorry to interrupt)
Since you're not a staff member of that server, there's nothing you can do besides wait until the staff of that server delete some tickets

[pallid tree]

Ah ok

[novel raven]

Aah, I was under the impression he was able to manage the bot 😂

[solar kelp]

im trying to manage tickets in a server and i can only see 8 servers , how do i see more servers

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hushed wharf]

@humble sequoia

[calm apex]

How do i make it so...
support roles can only close tickets
role requirement to make tickets

[oblique tendon]

Hello, I'm looking for help with a problem and need assistance or advice. Who can I talk to?

[viral oyster]

Hello sir when I put my trade I am not able to make any trade because buy or sell option is disabled in my giveaway account of 10k and my account is showing contest why?

[humble sequoia]

@viral oyster

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[calm apex]

#📌│automated-support

[radiant valve]

This chat or #🎫│make-a-ticket

[calm apex]

#🎫│make-a-ticket

[burnt vector]

How can I submit a ticket

My account does not work

[pine sentinel]

This happens every time I try to use any command.

[scenic forum]

Use /debug on your server

[pine sentinel]

I tried already

Same problema

[scenic forum]

use it again

[pine sentinel]

Problem*

[pine sentinel]

If You say buddy

[scenic forum]

Dont "buddy" me please

[pine sentinel]

Sorry guy

Someone have another solution?

[scenic forum]

Its missing absolutely every permission inside that channel

[pine sentinel]

Let me see If you're Correct

[scenic forum]

I am correct. I can see the debug logs

[pine sentinel]

Ok buddy

Ty

[turbid ibex]

Can someone help me?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[turbid ibex]

I want to resolve a ban.

[humble sequoia]

@turbid ibex

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vocal perch]

Does anyone know if there is a document or guide for ticket tool?

[grave basin]

how do I fix the server icon showing as a link instead of the image (Image as the message)

[scenic forum]

It needs to be used in the embed builder in any media field

[grave basin]

Thank you

[radiant valve]

https://docs.tickettool.xyz/

[vocal perch]

pretty helpful- thank you

[iron night]

Gave +1 Rep to @radiant valve (current: #440 - 1)

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@slim pike refer to the embed above

[delicate hemlock]

Trying to change the opening text to a ticket

[scenic forum]

You mean of a ticket?

[delicate hemlock]

Yes, of a ticket

[scenic forum]

Panel config -> ticket -> edit ticket message

[delicate hemlock]

Do I need to be premium for that?

[scenic forum]

You can edit all click able fields.
The non click able darker fields are premium

[delicate hemlock]

I don't see the Edit Ticket Message on there

[scenic forum]

"panel config" refers to the dashboard

Which is generally more detailed and has more options than the menu you're using

[delicate hemlock]

Mhm... Could you kindly screenshot me how I access this dashboard? I can't seem to get it through commands

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic forum]

Use the link above

[delicate hemlock]

AH!

Thank you!

[scenic forum]

[delicate hemlock]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 724)

[somber sonnet]

Hey guys, so if I already set the support team roles in General Ticket Options -> General, do I still need to set support team roles here?

[scenic forum]

No

[somber sonnet]

Ok thanks

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 725)

[delicate hemlock]

Iiiiii'm back with some more questions! (I promise I won't be here all the time)

I modified the 'Create Ticket' button on the panel config, but it is not showing the discord server itself.

Any hints? 🙂

[austere forge]

Please re-send your panel, or update it

The change should be made 🙂

[delicate hemlock]

That did it!

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1280)

[silk glacier]

How can i start inviting program

?

[lunar solar]

I think you are in the wrong place

[vast tinsel]

My server is not appearing in the bot's dashboard

I'm looking for another server besides those.
I already clicked sync and doesn't work.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Try the steps above!

[somber sonnet]

Hey, so assuming I have 2 different panels, is the ticket number the same for all panels? Lik eg. in panel 1 I opened ticket-0001, then I open a ticket in panel 2. Will it be ticket-0001 or ticket-0002 (so continued after panel 1)

[austere forge]

The panels work independently, so ticket counts are not synchronised between each panel

[somber sonnet]

:O Is there a way to synchronise them or it's just like that

[austere forge]

Not possible so far, feel free to upvote this #💡│suggestions message 🙂

[somber sonnet]

Ok thanks tho

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1281)

[vast tinsel]

I'll try them
I'll give the feedback

[wild ice]

السلام عليكم

[obsidian forum]

Hello, I'm making a ticket and I keep getting errors.

[covert swallow]

What error are you getting?

[obsidian forum]

These problems keep coming up.

[covert swallow]

That does not appear to be related to @pseudo glen

[unkempt plaza]

One message removed from a suspended account.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[unkempt plaza]

One message removed from a suspended account.

One message removed from a suspended account.

[covert swallow]

We have no assosiation with Disboard

[unkempt plaza]

One message removed from a suspended account.

One message removed from a suspended account.

[empty compass]

does anyone know how to setup that if someone opens a ticket (mods get pinged) with the free version?

or is it only able to do with the payed version

[covert swallow]

Make sure you have the Administrator permission in the server

[unkempt plaza]

One message removed from a suspended account.

[covert swallow]

Change the ticket message text to include a mention for the role (we acces the <@&roleID> and {@Rolename options)

[unkempt plaza]

One message removed from a suspended account.

[covert swallow]

For yourself, not the bot

[unkempt plaza]

One message removed from a suspended account.

[empty compass]

but I cant click on edit opened message

[covert swallow]

You're looking for the Ticket Message

Opened is more relevent when reopening a previously closed ticket

[unkempt plaza]

One message removed from a suspended account.

One message removed from a suspended account.

[covert swallow]

Please use the /debug command in your server

[vast tinsel]

Thanks it worked.

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1282)

[trim lagoon]

Como compro el soporte inmediato?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[distant crystal]

Hi

Ik heb een dienst om half zes en ik kan niet aanwezig

Hoe kan ik een coördinator bereiken via welke links!

[glacial ravine]

Hello, I can't seem to add two ticket buttons; I can only add one.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[carmine sierra]

Ticket tool for my server is no longer working, anyone here to help?

@covert swallow hey

this is what im getting

[tribal cedar]

Can you use $debug in that channel please?

[tribal cedar]

You see the perms its missing?

[carmine sierra]

it was working thats why im conufsed and didnt think its perms isuse

ill try now $debug now

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1463948691223089153

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
271/500 4/50
Server name:
Ticket Tool Support
Server ID:
509192800865353738
Using v2:
true

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
apemoneyjay#0
User ID:
1247562559536496730
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["time"]
Current shard:
8
API Latency:
35

[proud helm]

كيف اشغلو

[austere forge]

All permissions marked with ❌ are missing in that channel

[carmine sierra]

how can you tell?

Will fix!

ok how about now?

I did view channel yes, there was no read channel - and yes to send messages

still getting this and debug says The application did not respond

[pseudo ravine]

Please provide a screenshot of the roles Ticket Tool has

[pseudo ravine]

That's not a screenshot of the roles Ticket Tool has

Please ensure a security bot like Wick doesn't quarantine Ticket Tool

[carmine sierra]

What does this mean - will make sure to fix

[carmine sierra]

is this correct?

[pseudo ravine]

It means that Wick removed all of the permissions from Ticket Tool, and that you will need to remove Ticket Tool from quarantine

[pseudo ravine]

No, a screenshot of the roles Ticket Tool has, like this for example

[pseudo ravine]

As previously mentioned, you’ll need to remove Ticket Tool from quarantine

[carmine sierra]

done, still getting this

[pseudo ravine]

Where exactly are you getting it?

[carmine sierra]

when i press create ticket

I get this button isnt enabled, but i never disabled it

[pseudo ravine]

It seems like the button got disabled at some point

[carmine sierra]

Got it - i think it was this

[pseudo ravine]

As mentioned in the embed, you’ll need to delete some tickets in the category

[carmine sierra]

got it thanks

[quasi lava]

Hello

[quasi lava]

I need some help with ticket bot on the same server, All members have access to tickets created what permissions needs to be revoked.

And what permission needs to he enabled on mod role to allow mods access and be able to answer the tickets

[scenic forum]

Dont ping for help (Yes a reply is also a ping)

[quasi lava]

Ohh my bad, didn’t realize that👍

[scenic forum]

Panel config -> General -> Support team roles

[scenic forum]

Panel config -> Permissions -> Everyone role permissions -> Edit opened AND closed -> View channel X

[marsh spindle]

Ticket Tool is in my server RCE but it not letting me view dashboard

[fast tartan]

My server isnt showing up even after syncing and reloading

[lucid dune]

My ticket tool keeps saying application didn't respond

[round coyote]

So I’m on select a channel on the setup but the channel I made for it isn’t showing up

The transcript channel

[uneven axle]

if a ticket / transcript wasn’t saved then is there no log of it anywhere?

[uneven axle]

i see there’s no way of retrieving an unsaved * ticket

but new question: is there a way for tickets to be auto saved?

I see that’s a premium feature 🙏

[shut nest]

هم

[sleek jackal]

hi, in the dashboard ive set default category for tickets to be in and added some roles to the support team roles,, but theyre not working? only roles with admin perms can view a ticket (and the ticket opener) and the tickets arent going into the set category

[scenic forum]

Do you receive any error when you open the ticket yourself?

[sleek jackal]

no, no errors are being showed or anything

it all works as it should
also the message above urs is a scam bot btw

[scenic forum]

I already reported it
I'm not a staff member

[sleek jackal]

oh ok

[scenic forum]

Do you have more than 1 panel?

[tidal terrace]

How to do ticket tool

[sleek jackal]

i just have one, my setup is really basic, all the tickets are the same

[scenic forum]

Can you show having a category and support team role selected?

[tidal terrace]

How to put a ticket in my discord

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@tidal terrace refer to the embed above

[white horizon]

I cant seem to add another server (which i own) i keep refreshing but cant see it

[sleek jackal]

ye sure

[white horizon]

can someone help, i keep refreshing, i even have admin perms, and the bots already in the server but i cant see the server in the dashboard

[humble sequoia]

Alexelle's issue has been solved in another channel.

[limpid topaz]

my staff has support team roles, but they still can’t see tickets??

[austere forge]

Ensure that you have selected the support team roles for all the panels you have created, not only one

[limpid topaz]

hii i have!

[celest abyss]

.

[noble plinth]

السلام عليكم

[austere forge]

Please #🎫│make-a-ticket and ensue to fill the server ID please

[limpid topaz]

okay thankyou

[trim lagoon]

Se puede pagar las cuentas de fornite con tarjetas regalos?

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[rapid onyx]

Short question, what are shards?

[covert swallow]

Short answer is dividing the operations of the bot across different processes

https://discord.com/developers/docs/events/gateway#sharding

[sharp palm]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[native wigeon]

Am I a Premium subscriber?

[covert swallow]

No

[native wigeon]

I just had a premium roll, where did it go?

@covert swallow

[covert swallow]

It got removed because you do not have the ability to access a dashboard on a server that has premium

[native wigeon]

What do you mean

[covert swallow]

The premium role is given to uses who have access to the dashboard of a server that has a premium subscription, our systems detected that you didnt

[native wigeon]

But I had the role

[covert swallow]

And your permissions were rechecked recently, you probably had access to a premium server in the past

[native wigeon]

Now what do I do to get the roll

[covert swallow]

You need to have the administrator permission on a server with a premium subscriptin

[native wigeon]

I have

[covert swallow]

You might not be cached on the server then

[native wigeon]

Red Roll Premium

[covert swallow]

I do not see you cached on a server with that name, you'll need to interact with Ticket Tool in that server

[gilded star]

Morning people i need help

[humble sequoia]

@gilded star, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[gilded star]

Im having issues logging in its not sending me code to log in

[scenic forum]

Thats not related to ticket tool

[gilded star]

who can help?

[scenic forum]

No Clue

[humble sequoia]

@gilded star

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[iron marsh]

Failed: Invalid Form Body components[0].components[0].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

how do i fix it?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@iron marsh refer to the embed above

[wraith mist]

Hello, I have a problem: when I link the app to my wallet, the app automatically closes and crashes my phone.

[humble sequoia]

@wraith mist

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lime field]

Hello, I am so confused because even if I have the category for open and closed tickets set up, the tickets are still being created outside the category.

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[novel raven]

Was about the report that account, but mods beat me to it 😂

[molten ravine]

I was looking at that

[novel raven]

It was a compromised account, it is a scam..

[molten ravine]

Oh wow

[vocal perch]

Hello, I know it's provided in the docs however I'm having trouble following the instructions to make a message where it displays information and buttons below to automatically open tickets - is this only availible in premium?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@vocal perch refer to the embed above

[manic harbor]

How can I create a ticket?

[deft wadi]

Olá comprei uma conta veio nome e senha mas ela está vinculada a um email que não e o meu me ajudem pois já foi pago 🇧🇷

[vocal perch]

thank you- managed to do it using the instructions

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 728)

[timid oriole]

How can I make multiple choices for the ticket reasons to choose?

[snow swallow]

yo

So, I cannot add the ticketbot inside my server can someone help

[quasi loom]

So, I have ticket bot in my server but I don’t seem to see it on my dashboard? Anyone know how to fix this?

[lime field]

Maybe you’re logged into different account or either you’re not logged in to ticket dashboard

[half drift]

how can i change to white ticket tool from premium

i started a free try and it ends, now i can't open dashboard

[quasi loom]

I’m logged in and all I just can’t seem to find it

[grave current]

Yo

I wanna be a staff member

[jade topaz]

Hello,
I'd like to be able to... I just created a pretty stylish ticketing system that I like on one Discord server, and I'd like to be able to put the same configuration on another Discord server. How can I do that?

[wraith oriole]

???

Can someone help me?

[radiant valve]

Are you staff in that server?

[novel raven]

Each category can only have 50 channels in it, if you are staff, you'll need to delete tickets in that category so more can be opened.

If you are not staff, you'll need to wait for staff to delete some tickets.

[dire nexus]

wont let me access dashboard even though im admin in the server

[novel raven]

To access the ticket Tool dashboard; you need to be a server owner or a user with the Administrator perm in their role (not just a role called admin) or a role configured in the "Dashboard Roles" section of the ticket tool dashboard - if you have one of these, try re-syncing your servers, if that doesn't work, try to logout, clear your browser cache & cookies and try to login again.

[wise nymph]

I'm so lost. i am just trying to get help for my account that i cant log into due to me not having the 2fa and the back up codes from me switching to a different phone.

[uncut tide]

HELP!!!

[scenic forum]

The bot is missing the view channel or send message permission inside that channel
After granting these 2 channel permissions use /debug

[humble sequoia]

@wise nymph

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tribal trout]

do i need admin permission to run set up

[vivid belfry]

Can you@humble sequoia

[sly yew]

plz help

[sacred geyser]

Help

[sacred geyser]

My Bedrock account has been stuck online since last night.
I can join other servers but not DonutSMP.
Please unstuck / kick my account.
Version: 1.21.132MockWalnut7459

[scenic forum]

You need administrator or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 24, 2026, 7:38 AM

@sly yew, we would love to help you, but if you don't tell us what you need help with we can't help you :(

@sacred geyser

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[covert tusk]

PLS UNBLOCK MY ACCOUNT My friend logged into my ACCOUNT with a script and I was banned, please unban me, I play on ps 5 I LOVE THIS GAME (shiekskdkhdg) plssss

PLS UNBLOCK MY ACCOUNT My friend logged into my ACCOUNT with a script and I was banned, please unban me, I play on ps 5 I LOVE THIS GAME (shiekskdkhdg) plssss

[humble sequoia]

@covert tusk

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick stone]

Hey I have a question, my tickettool is giving people roles, where do I go to disable that?

[covert tusk]

What is this

Help pls

[radiant valve]

This is the discord support server for ticket tool, the discord bot
We do not know where you need to go to get help with your issue

[thin oyster]

It just says this

[scenic forum]

Panel config -> ticket
There are role sections

[scenic forum]

Try again in a few seconds

[restive lily]

guys my server is not showing up on the dashboard

[weak fulcrum]

Hi all I’m sure this has been answered a few times. What’s the easiest way to ensure general discord members can only see their tickets they raise and not all of them

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[scenic forum]

@restive lily Refer to the embed above

[scenic forum]

Create a ticket. Check the online member list. If any unwanted users are inside there. Ask again
If only users that should see them show up. It works as intended

[rugged yew]

I need to unpublish my post urgently

[humble sequoia]

@rugged yew

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[white raft]

???

#🆘│community-support

[wise dock]

Ticket tool does not support component v2?

[scenic forum]

Not yet. No

[scenic forum]

Use /debug

[storm bay]

I know i can log the tickets but i cant log the chats

Help

[royal stump]

How to unbanned

[static jackal]

Yo can anyone help me doing this

[humble sequoia]

@royal stump

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper saffron]

I have admin perms but cant see dashboard for the server

[jade cosmos]

@humble sequoia

[teal yew]

how to i add role to acsees tickets category i tried with add suport team and i enabled view channels but it dont work

[static jackal]

how do I do this pls

[wheat cave]

drop down style

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[blissful igloo]

Yall what is this?

[teal yew]

Csn someone help pls

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[haughty dirge]

@humble sequoia please help , I got ban due to a misunderstanding in dino life 🙏

[humble sequoia]

@haughty dirge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble basalt]

alguém tem dragon east?

[haughty dirge]

How do I make a ticket for dinosaur life?

[haughty dirge]

How do I make a ticket ?

[static jackal]

can anyone help me

I tried but it doesn’t work

[scenic forum]

can you scroll up and show me a screenshot of the top part

[scenic forum]

Youre on the wrong server.

[static jackal]

screen rec v

[scenic forum]

You need to resend the panel after doing the dropdown

[static jackal]

oh k thanks

[static jackal]

how do I resend pls ?

[scenic forum]

By pressing the Send button at the panel config menu

[static jackal]

thanks 🙏

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 729)

[dusky cargo]

i don't even have another accont

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusky cargo]

can someone help me? i was banned for use another accont, but i don't even have another accont

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[late robin]

Tomei ban injustamente

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[hasty roost]

.

[peak isle]

hello i need help

[humble sequoia]

@peak isle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[raven geyser]

Ticket

[novel thunder]

Como resolver esse erro. Já desinstalei, instalei, o app do site e da play story e nada de dar

[humble sequoia]

@novel thunder

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[kindred cedar]

Hello dear ladies and gentleman, I have the following problem
We have a few hundred tickets and I wanted to start archiving them via transcript. I selected a transcript channel (see pic 1). But when I try to transcribe a ticket it tells me: "Transcript channel not set. Select a transcript channel in the dashboard"
What can I do to fix this?

[scenic forum]

Did you select a transcript channel for ALL your panels?

[kindred cedar]

I have only one panel

[scenic forum]

Could you show just having one option

[kindred cedar]

does this qualify?

[scenic forum]

Are you using a button or a command to transcript?

[scenic forum]

Yep!

[kindred cedar]

a button

[scenic forum]

Can you run /debug inside the transcript channel

[kindred cedar]

https://discordapp.com/channels/509192800865353738/662692902245498910/1464745431073423411

[scenic forum]

Looks good
What happens when you use the command $transcript
Same error?

[kindred cedar]

first msg is via button, second via command.

[scenic forum]

Hmm
Can you try removing the channel -> Save -> Add it back
Just to check if there was maybe some odd error

[kindred cedar]

will do. I just managed to transcribe it via the "/transcript channel: " command as stated in the second post. But I'll remove the channel and create a new one

[scenic forum]

I meant in the dashboard not the discord
My bad

[kindred cedar]

ah, thats what I started with

[scenic forum]

Hmm not sure then
Please #🎫│make-a-ticket to receive a staff members help

[kindred cedar]

I think I found the problem. Newer tickets can be transcribed

[scenic forum]

Interesting.
So that change only affects new tickets

[kindred cedar]

I must be because I had to redo our ticket a while back, which means some of the older tickets are not assigend to the one category we have..

thank you for your effort in helping me with this user error. Now I just have to work around the oldest tickets. 🙏

[scenic forum]

Just "spam" this into all of them
$transcript [#1353786770461823037](/guild/509192800865353738/channel/1353786770461823037/)

[kindred cedar]

will do! thanks again

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #11 - 731)

[scenic forum]

Incase you copied it already
Copy again i just edited the ID

[pure stream]

How to activate the close manner that makes an answer required to close the ticket?

[languid coyote]

How do I gain access back to ticket tool after it shows I don’t have access, I’m owner and everything.

[dense arch]

/help

How do i make it so that only a specific role can claim a ticket in ticket tool plz tell me

[dense knoll]

why did yall make claiming a premium feature

[tribal cedar]

😛

You can do it yourself if you have manage channels perm

Just change the channel names to fit what you need

@dense knoll^^

[dense knoll]

wdym?

[tribal cedar]

Well if I had to do it... I would change a channel that I wanted to claim

I would change the channel name

To reflect that I claim it. This actually has a lot to do with other staff members too. If you can get multiple ppl using this method you can manage it easily

Its kinda how we do it now where I am and we have premium

We change the channel name if needed and we also have different categories we 'delegate' the tickets to

[dense knoll]

i see

[tribal cedar]

No tickets go to any category other than tickets

We physically move them to the category needed and delegate accordingly

What I mean by no tickets go to any cat other than tickets is that the bot only puts tickets it makes in the tickets cat

[twin jackal]

how do i make it so when someone opens a ticket i can see what catagory/channel/panel they are opeing it from

[tribal cedar]

You can include a message in the ticket message to show what panel it is

[twin jackal]

where would that be

[tribal cedar]

Panel configs -> ticket -> Ticket message

I would include a message on each panel's ticket message to include the panel name

[twin jackal]

thats so cool thank you

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 157)

[tribal cedar]

Nps

[twin jackal]

sorry to ask again, how do iget a dropdown within a dropdown

[tribal cedar]

A drop down within a drop down?

[tribal cedar]

Well thats a drop down sure but the 2nd img is questions

[twin jackal]

ohh how do I do questions

[tribal cedar]

Panel configs -> forms

[dense raptor]

Is ticket tool down I cant close tickets it says internal server error

[solar vortex]

guys, the members of my server can't open tickets, but the staff's can, I don't know what to do

[tribal cedar]

Ive seen some reports here and there. Waiting to see whats up

[scenic forum]

Discord seems to really be the issue for it
You can see updates for the matter at
https://discordstatus.com/

[scenic forum]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[cinder axle]

How to rename ticket names when someone opening like this "ticket-dibakarog"

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@cinder axle refer to the embed above
You want to use either {ticket.user.name} or {ticket.user.nickname}

[cinder axle]

@cinder axle refer to the embed above
You want to use either ```` or {ticket.user.nickname}

[scenic forum]

No clue what youre trying to say

[cinder axle]

No I just copy that variable from your message