🆘│community-support

[trim panther]

inside this server

[jade topaz]

Every time I try and make a ticket in a server, it doesn't work

[scenic forum]

#🎫│make-a-ticket

[scenic forum]

If youre not staff theres nothing you can do
Youd need to inform a staff member with the error

[prime bridge]

15 seconds slowmode ratelimit has been enforced.

[scenic plinth]

Merry Christmas - Holiday Support Closures

Hey everyone! From now until December 26th, our support server will be fully closed for Christmas. This channel will remain open with an extended slowmode for volunteer member support.

Please respect the team's need for a well-needed break to spend time with their families this holiday season. This includes pinging or direct messaging these members in any capacity for any reason. Doing so will result in a 7 day ban from our support server.

Please respect the Community Support Guidelines if you plan to assist members here over the break. All guidelines are still in effect.

See you all on the 26th and Merry Christmas!

[eternal raptor]

#🔢│counting not locked

[scenic plinth]

Doesn't need to be. You can only type numbers there anyways before the bot auto deletes it.

[sweet ingot]

is the bot working guys?

[lilac junco]

Yes. Are you experiencing any errors?

[sweet ingot]

I'm a bit new to the ticket thingy, can u tell me how do I set it up?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[sweet ingot]

when I do /setup it says application didn't respond

[lilac junco]

Refer to the embed above.

[lilac junco]

You need to make sure the bot has the following permissions in the channel.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[sweet ingot]

lemme check

yep all good thank u mate❤️

[frozen geyser]

How can I fix this?

[humble sequoia]

Storage Mode

If your server has a high daily ticket flow, i.e., more than 2,000 tickets per day, or your server has many channels already, storage mode may be of great help to you. When enabled, storage mode will purge tickets you mark to delete and will place them into a special storage category, waiting to be reused as a new ticket channel!

- Note: Any channels inside the selected category will be counted as a channel to be reused.

To enable this feature you can visit the Server Configs in your Dashboard!

[lilac junco]

@frozen geyser refer to the embed above.

[frozen geyser]

I'll check, but I believe there's something wrong with the count.

[lilac junco]

Which count?

[frozen geyser]

Show information for server 459 channels, but the Ticket bot says it has 500.

[lilac junco]

Still enable the storage mode.

[lilac junco]

Yep. Enable it, tickets will be restored and be used again.

[frozen geyser]

It still continues with the message of 500.

[foggy sparrow]

If you are staff, remove some old tickets. If not just wait for staff to remove them

[frozen geyser]

There are no old tickets.

The problem lies with the channel count and the number of tickets on my server.

[royal pendant]

I have 5000 orebits on my account, but I can't use them. They're there, but they're not.

[obtuse star]

guys

how do i change prefix

[rose roost]

Oie

[dusty linden]

does anyone know if it's possible to view the images that were sent in the ticket if it's already been transcribed?

[worldly helm]

Hello! 👋
Do you mean inside the transcript?

[leaden bobcat]

what do i do for this bug

[dusty linden]

yes

[worldly helm]

Unfortunately, images are only saved in transcripts for premium users. Once a channel is deleted, so is everything in it, so Discord doesn't store any images. We store images ourself for premium users only up to 8MB

[dusty linden]

oh, okay, thanks for answer

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1046)

[worldly helm]

[worldly helm]

Please do not ping me.

[tawdry furnace]

apologies

it's sending this error with an empty box

[worldly helm]

When is the bot sending that error?

[tawdry furnace]

When creating a ticket, it sends this error.

[worldly helm]

What's the server ID of the server where this is happening on?

[tawdry furnace]

1351554138927923331

[worldly helm]

Alright. 1 moment please.

Can you please try to remove the link, resend the panel and try again.

[tawdry furnace]

Still happens.

Ticket channel gets created, but the panel message doesn't send and displays the error.

[worldly helm]

Dashboard > Messages > Edit Ticket Message
Please remove the file:///C:/Users/xxxxx

[gritty pine]

Discord has a max of 500 channels/voice channels

Ur at the max

[tawdry furnace]

Ah, it works now.

[leaden bobcat]

how do u lose channels

[gritty pine]

Delete them

If it are tickets handle and close them/delete after

[leaden bobcat]

i deleted the direct message where all my tickets are held and it still is not working

[gritty pine]

He?

[leaden bobcat]

?

[gritty pine]

I don’t know what u mean slide in dm

[worldly helm]

Please keep support in this channel.

[gritty pine]

It’s irritating with the cooldown

[worldly helm]

I understand, but please keep support within the support server.

[dense current]

hola si, cómo obtengo rango para administrador o moderador en los juegos?

[humble sequoia]

@dense current

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[thick rampart]

when i do /setup it says “the application did not respond” how can i fix it?

[gritty pine]

Check bot permissions

[thick rampart]

i fixed it ty for the help @gritty pine

[violet gulch]

I’m on the web site but it says there are no servers I’m in that I have permission that have ticket tool online, but I highest mod role in a server

[quaint marsh]

$help

[tribal cedar]

Hi

Whats up... COOL DOWN... ARRRGH

[tribal cedar]

What do you need help with mate?

[quaint marsh]

Dashboard

i need to remake somethin on my serv..

[tribal cedar]

What do you need to remake?

@quaint marsh ^^?

[quaint marsh]

I made it with a message i send yesterday;>

Ty anyways

[tribal cedar]

Ah ok. If you need anything else just ping

[quaint marsh]

Ok ty

[violet gulch]

Pls help

[tranquil bison]

Get admin permission 🙂‍↔️

[cerulean jasper]

Hello, I was recently denied access to a server that uses ticketing tools services. I would appreciate it if you could help me submit a ticket to that server.

[placid girder]

All users of Ticket Tool operate entirely independently from Ticket Tool as an entity. We don't involve ourselves with any procedures within a specific server. There is nothing we can do for you.

[open geyser]

Bad bot

[craggy bluff]

how do you get the cheats?

[humble sequoia]

@craggy bluff

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there! Are you experiencing an issue with Ticket Tool? I'm sure this could get resolved

[open geyser]

In germany we call tickettool: "der bot, den keiner will, weil er unnötige premiumfunktionen hat"

[craggy bluff]

i baugfht the cheats for 1 day and i cant get them. I am having trouble with getting the cheats i have the order id and it told me to go to tiket tool and send iot there and it did notrhing.

[scenic forum]

Thats factually incorrect. Please stop that behaviour

[pseudo ravine]

You're in the wrong place

[restive condor]

One user per case please

[open geyser]

Its just a Bad bot

[craggy bluff]

where do i go?

[pseudo ravine]

As mentioned in the embed, we don't know

@open geyser Please keep this channel strictly related to support regarding Ticket Tool. Failure to comply may result in moderation actions occurring

[scenic plinth]

@open geyser knock it off.

[open geyser]

Sry, i stop it now

[scenic plinth]

If I have to tell you again.

[open geyser]

Mute or ban?

[scenic plinth]

Don't tempt me.

[open geyser]

Simple question

Is this a case for a mute or a ban

[scenic plinth]

It's a case of listening and don't do it again.

[open geyser]

Gah dayum

[upper flower]

😐

[open geyser]

Worth it

[formal sentinel]

How can I start talking in the other chats?

[upper flower]

The server is on lockdown for the holidays.

It will open back up for chatting after

[open geyser]

Thank you!!!!!!!

[iron night]

Gave +1 Rep to @upper flower (current: #7 - 950)

[foggy sparrow]

You can't, its locked down for staff sanity's sakes

[upper flower]

Please read #📣│server-news message
and lets get back to keeping this a support only channel.

[foggy sparrow]

Thank you for making that awesome ticket bot!!

[formal sentinel]

Oh thank you!!!

[iron night]

Gave +1 Rep to @upper flower (current: #7 - 951)

[formal sentinel]

Thank you for your help

[iron night]

Gave +1 Rep to @foggy sparrow (current: #157 - 5)

[shy thicket]

Question, where do we request the role for members that purchased Premium on the website?

[covert swallow]

$pc 264913847347838996

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @shy thicket. You have now been given the <@&535595160189403136> role!

Found 4 servers in total and 1 with premium and permission

[covert swallow]

Should be good to go

[hazy steeple]

what did u do

[covert swallow]

Ran the $pc [user id] command

[hazy steeple]

what does “$pc” do?

[drifting ridge]

$pc 699398693702336663

[hazy steeple]

wait is it only for admins?

[scenic forum]

It checks if the user has access to a server with premium

[hazy steeple]

oh ok

[drifting ridge]

@covert swallow Can I get a role too? I purchased premium like 20 minutes ago, but I cannot run the command sadly :((

[covert swallow]

$pc 699398693702336663

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @drifting ridge. You have now been given the <@&535595160189403136> role!

Found 4 servers in total and 1 with premium and permission

[hazy steeple]

Yeah its only for admins

[covert swallow]

And heads up, check #📣│server-news , pinging staff in general is very friend upon currentlym

[hasty jay]

Hii anyone help me how can I join premium group in discord gaudeer

[hazy steeple]

You need to buy premium from the website to join it then ask a mod or someone to give u a role of premium, so u can join the group

[hasty jay]

@hazy steeple I have purchased the premium group.

@hazy steeple there is one problem he is asking password but I didn't members my password so have can forget may password

[hazy steeple]

Now u need to ask a mod or someone but dont ping

[neat brook]

Can anyone help me put up a ticket???

[lilac junco]

Do you mean setup ticket tool?

[neat brook]

yes

[humble sequoia]

@hasty jay

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lilac junco]

@neat brook refer to the embed above.

[neat brook]

this one??

[lilac junco]

Yep.

[neat brook]

ok thanks.

[worldly helm]

Hey! Do you mean multiple buttons?

Alright. Please see below 😄

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

That‘s not allowed 😄

How exactly? Can you send a screenshot

Please do not ping me and read the announcement #📣│server-news

Dashboard > Buttons > Button Name

[thorny mauve]

Sr. I'm new to the server. I'm learning how to use bots.

I would like a schedule like this:

All tickets that have received moderator feedback will automatically close at 0h UTC daily. Unprocessed tickets will not be closed and will automatically close at the next 0h UTC after the moderators have finished processing them.

Tickets that are closed will be automatically deleted after 2 days from the date of closure.

Can the bot do this? Thanks

[heady stump]

Why does the ticket collection option not appear whenever I try to do so?

[regal dagger]

Is she from support? She cam me 100€

[worldly helm]

That user is not from our Support Team.

[regal dagger]

then i report

[worldly helm]

Please do not send the link here. If this is not something regarding ticket tool there's nothing we can do. You can report them to discord.

[regal dagger]

oh sorry

[heady swallow]

Bot is down? The command keep failing when I called /panel.

[lilac junco]

What error message are you receiving?

[heady swallow]

The application did not respond

[lilac junco]

Make sure the bot has the following permissions in the channel.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[heady swallow]

Ah, I forgot that I disabled the Send Messages permission.
The problem is solved now. Thanks a lot!

[thorny mauve]

Can someone answer me?

[lilac junco]

Hey there! I am unsure of the answer and support tickets are closed. Either you will have to wait until a support member answers (which they most likely won't), or wait for the server to run back operations and open a ticket.

[worldly helm]

Hello 👋
Unfortunately that‘s not possible with Ticket Tool.

[cobalt hemlock]

Because I didn't see anything happen when I clicked on the last mp4 video, I thought something was technically wrong. I clicked again, but still nothing happened. When I later tried using a different browser, I saw that the same video had been generated seven times. Please be so kind as to reset all the same videos, except for the last one I'm currently working on, as I want to use the credits.

[smoky kernel]

Hey, is there a way to make it so when someone opens a ticket it tells them what to do

[upper oar]

Salut

[heady jetty]

how do i go back to past support tickets? it says i reached the limit of 1

[thorny mauve]

Can the ticketing tool automatically close tickets after a certain period of time, sir?

[thorny mauve]

No, one user can only open one ticket. Please close the old ticket before opening a new one.

[heady jetty]

thats the issue. i cant find the old ticket.

[worldly helm]

That's possible with our automation feature.

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[thorny mauve]

But it seems like it's not available for tickets that are already close, right?

If someone opens a ticket (event), and I claim it, can that user open another ticket (event)?

[worldly helm]

Afaik it should also work on closed tickets.

[worldly helm]

That depends on your settings.

[heady jetty]

^so how do i find the ticket?

[late sequoia]

Hey i buy the vip on Italian chill but I didn't get it

[strange prism]

help

how to open support ticket in here

[zealous epoch]

hi there 😄

i have a small question regarding the channel name, i want to change it to something else other then Ticket 001, is there a way to do it?

[regal basalt]

Hello, how can I change the language in the support service?

[humble sequoia]

@late sequoia

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

Currently support staffs are on break so you may not open a ticket.

[late sequoia]

Ok Sorry

[lilac junco]

Panel Configs > Ticket > Ticket Channel Opened/created

Note: This is a premium feature

[lilac junco]

For this server?

[jagged lotus]

Sorry but there’s no where else to say this

Official merry Xmas from Australia

[frank tree]

guys

can u guys help me
?

i want this

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[frank tree]

in my server and how can i make another channel like events

[lilac junco]

Refer to the embed above.

[frank tree]

wdym embed?

[lilac junco]

This

[regal basalt]

no my server

[frank tree]

and how do i added another channel?

[loud sinew]

wo kann man server bei reporten das ihr euen bot darunter nehmen tut

[hasty vortex]

Hi everyone, do I have to upload every video using the /bounty-upload command? If I don't upload it using this command and the video gets views, will I still receive payments?

[humble sequoia]

@hasty vortex

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spring cradle]

Idk if you guys can do anything but your discord bot is powering a scam discord server. (.gg/us3UJ4Sa58)

[latent dawn]

Tickets are currently closed due to the Christmas holidays 🎄 . When they reopen, please open a ticket on #🎫│make-a-ticket

Check pins of this channel for more info

[cerulean perch]

D

d

[cerulean perch]

/credit

[frail pond]

Please 2 ticket

Can I have 2 tickets? I made a mistake. I want a lot of brain rot.

[worldly helm]

I'm afraid there's nothing we can do. We only provide help for our Discord bot @pseudo glen

[frozen onyx]

Hello, I’m having an issue with the Claim button in Ticket Tool.

The Claim button does not appear at all.
I have already:
• Moved the staff role to the highest position
• Enabled all required permissions
• Confirmed that all other buttons are working (close, delete, etc.)

The problem is only with the Claim button, it never shows.

Could you please help me identify what might be causing this issue?

Thank you.

[lilac junco]

Do you have premium?

[frozen onyx]

No

[rocky shore]

guys i'm trying to find the category where tickets will in the dashboard but i'm not finding it

[lilac junco]

Claiming is a premium feature.

[lilac junco]

Where ticket will open?

[rocky shore]

yes

[lilac junco]

Panel Configs > Category

[rocky shore]

Thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 54)

[frozen onyx]

Currently, it only shows the subscriber/claimer in the log.
Is there any way to make the name of the person who closes the ticket also appear in the logs?

Thanks in advance for your help!

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 55)

[lilac junco]

Panel Configs > Logging > Ticket Closed

[dawn light]

how do i refund

[frozen onyx]

??

[lilac junco]

I believe you want to see who closed the ticket?

[cerulean perch]

d

[frozen onyx]

Yes

[slim crater]

Hi guys

I need saber plus free

[mighty roost]

Guys i bought a bundle in the game and it didnt show up so i got thw discord and made a ticket but then it said sever channal limit 500 and told me to delete them how do i do this

@lilac junco

Hello i need help with this

[ancient frigate]

anyone know why bot randomly started doing this?

[icy drift]

t

how do i know if i have premium or not, i cant remember if i bought it like 5 years ago

[zealous rose]

How do i make it so the bot automatticaly renames tickets?

[eternal raptor]

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

You do not have any active subscriptions.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Please see above^

[zealous rose]

It dosnt work for some reason tho?

[copper plinth]

What can i do cuz i need the restore

[thorny mauve]

Can I create a separate category for tickets that have been "claimed"?

[placid girder]

Yes! It's in Panel Configs > Claiming > Claim Category. This is a feature of Premium.

[winged oyster]

Is there a command to auto delete the tickets after a certain amount of hours or time of no activity?

[placid girder]

Yeah, it's the Automations configurations. It's in alpha! Automation is a Premium feature.

[winged oyster]

Alr thanks

[iron night]

Gave +1 Rep to @placid girder (current: #70 - 27)

[proper oasis]

Can the tickets get a name when opened. Like mod application when it’s a ticket for a mod application? Just so it’s organized better…? Oh and how can I make it automatically ping staff when a new one gets opened..

[placid girder]

You can set the name in Panel Configs > Tickets. Setting a custom ticket name is a Premium feature.

[proper oasis]

Ohh😓

[placid girder]

You mention your role by writing it into the ticket message! I can’t pull up the embed. But you structure it like this:

{@Name}
{ID}

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[proper oasis]

Ohhhh tysmmm!

[hearty basin]

hey guys, has anyone else noticed the ticket numbers being weird lately? namely on a ticket category that has a count of >= 10000 it occasionally either puts the last 4 digits (instead of all 5), or it splits it like ticket-1-2345 instead of ticket-12345; the name of the ticket is with a simple {count} in it. any fixes?

it happens about 10% of the time and its not caused by someone or some bot renaming it

started abt a week ago

[pseudo ravine]

Hey there! Does the number include 1488 by chance?

[copper elbow]

Does this server offer support to users who are having technical issues from the tds server?

[livid glacier]

How do I get unbanned?

[hearty basin]

yes, it seems like its 488X (with the 1 being truncated at the start) so far. any reason for this?

[pseudo ravine]

Discord added the number as a blacklisted word due to “hate speech”, so the developer had to add a workaround

[hearty basin]

oh i see

i looked it up and its not even "hateful", wtf is wrong with discord nowadays lol... but i understand theres nothing that can be done about this. thanks!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1622)

[stuck sigil]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1623)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @hearty basin (current: #437 - 1)

[tender comet]

I need help setting tickets up for my server

[acoustic vault]

could someone tell me what permissions to adjust in the dashboard to allow people to see message history in their own ticket? i dont want to mess anything up lol

[junior moon]

Help

How do i add the roblox stuff?

[worldly helm]

https://docs.tickettool.xyz/dashboard/panel-configs/integration-options

[proper oasis]

but what if i want to add two roles..? do i gotta put a sign in between or is both in one or whatever TvT

[placid girder]

Just do multiple of them like regular mentions in Discord!

[proper oasis]

but i put them in {} and idk how. like both in the same or in seperated ones or if theres a sign in between and whatever. i think i tried 10 random ways idk fr its my first time iver doing tickets im so sorry

[placid girder]

I would do the ID, since it’s simpler. Each is separate, like a mention.

{1428447939642130604} {1428447939642130604}

[proper oasis]

oki tysm ill try! ( what would be the way to do it w @ if i may ask..?)

[pseudo steeple]

hello

is the bot down as of right now? nothing works, panel, setup etc, it says application didn't answer

[proper oasis]

TYSM I DID ITTTT

[empty spruce]

can someone help me get rid of that green line pls

[lilac junco]

That required premium.

[empty spruce]

aww shucks

[slender minnow]

Are you still facing this issue?

I would recommend checking the server permissions for the bot.

[pseudo steeple]

No, I've fixed, thanks :)

[iron night]

Gave +1 Rep to @slender minnow (current: #15 - 482)

[slender minnow]

Great

[cobalt hemlock]

Because I didn't see anything happen when I clicked on the last mp4 video, I thought something was technically wrong. I clicked again, but still nothing happened. When I later tried using a different browser, I saw that the same video had been generated seven times. Please be so kind as to reset all the same videos, except for the last one I'm currently working on, as I want to use the credits.
Please help!!!

If no one here is responsible, please forward this issue to a responsible VEXUP team member, who know how to fix technical issues

[humble sequoia]

@cobalt hemlock

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cobalt hemlock]

If I am a subscriber of VEXUP and have a problem,.. to whom I can write?

[scenic plinth]

Probably the VEXUP team, which we aren't and can't guide you to.

[cobalt hemlock]

The Ticket thing from earlier is closed

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dawn light]

how do i login to the account

[patent beacon]

Hello and GM 👋
i have 3 panels, and in each of the 3 panels the Two-Step Close option is disabled.
Unfortunately, the bot does not automatically delete the tickets after they are closed.
Am I missing another setting somewhere?
It feels like it only works for one of the panels, even though Two-Step Close is disabled on all three
.. Thnx 🎄

[lilac junco]

Two-step Close does not automatically delete tickets. It just removes the Are you sure you want to close this ticket message.

[patent beacon]

Okay — is it possible to set the ticket to be automatically deleted when I close it?

[main flare]

/add

[weary yacht]

.

[polar estuary]

I tried to make a ticket but it says I don’t have the permission what does that mean?

[buoyant kindle]

Please don't ping.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[heady jetty]

how do i go back to past support tickets? it says i reached the limit of 1. im someone who submitted a support ticket in a discord server and i cant find the ticket that already exist.

[lilac junco]

I'm unsure, I'll look it up and give you an answer.

[lilac junco]

Are you staff on that server? If not there's nothing much we can do, you'll have to reach out to that server's staff.

[lilac junco]

That server's support team most likely closed your ticket hence why you can't see it. You may ask them to give you a transcript.

[heady jetty]

but when i try to create another ticket it says i already have one

[lilac junco]

Are you staff on that server?

[heady jetty]

no, member

[lilac junco]

Then there's nothing we can do, please reach out to that server's staff.

[heady jetty]

i dont think theres any way to contac them 😭

[lilac junco]

Well, we can't do anything here either.

[heady jetty]

will it eventually close or does it depend on what they set?

[lilac junco]

That depends on how they have their settings configured.

[heady jetty]

thank you
i think there should be a feature that shows existing tickets

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 56)

[alpine ivy]

When I do /setup it shows this.

[lilac junco]

Please make sure the bot has the following permissions in the channel.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[alpine ivy]

It does

[lilac junco]

Make sure it also have View Channel permissions.

[alpine ivy]

Not working

I am confident it is an issue in my dashboard

[lilac junco]

Try running /debug

[alpine ivy]

app is not responding at all

[manic linden]

Hello team, I’m currently seeing “Access restricted. Your account is blocked” on my account. This did not happen due to rate limit. It occurred after I completed another task. Could you please let me know what actions I need to do on the YOM page to resolve this issue? If I missed any steps or did something incorrectly, I’d appreciate your guidance. i am an active & verified user.. i have already all social account connected in YOM sites. my yom evm connected wallet address was: 0x9A66C0c90274b3643ac4FaC10Ec2049a3A274b27 . now i can't login the YOM site..

@lilac junco are you here?

any team & moderatore is here?

any admin

[jade topaz]

im very lost on how to se it up

if anyone knows

if i add you too my server could you help ?

?

it just keeps poping up with that after i do the panel thing am i missing something

[small quartz]

One message removed from a suspended account.

[versed veldt]

help pls

[versed veldt]

this is on a generated ticket btw

[digital onyx]

There is a problem in the bot

[wicked marsh]

Hey everyone, I'm having a problem. Can anyone help me?

When trying to close new tickets on my Discord server, the following message is being displayed:

Warning: ticket already closed

No changes were made to the Discord bot to cause this; is the bot offline or something? How can I solve this problem?

[versed veldt]

odsheesh

[turbid apex]

broken?

[lean dust]

What happened to the bot?

@lilac junco

[rustic inlet]

خرب

[grizzled summit]

Looking in to it

[dense arch]

same issue here, this is an opened ticket

[lilac junco]

This is an issue that is hopefully going to be fixed soon. Developers have been notified.

[dense arch]

thank you for support during the holidays 🤶

[fading chasm]

How to setup

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lilac junco]

@fading chasm refer to the embed above.

[simple cargo]

okej okej ludzie na spokojnie

[earnest cloud]

ESSA AI NÃO VAI NEM CONTA ESTÓRIA 🆘

[humble sequoia]

@earnest cloud

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[earnest cloud]

Ok

[lean dust]

When the bot will be working again

[scenic forum]

Everything seems to be back up again

[lean dust]

Ty

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 611)

[wet whale]

i have created a server however i dont know how to work the ticket bot anyone able to help or give me pointers

[rigid sun]

Every time i try to create a ticket pannel it happens and im the owner from the server im trying to adjust

[scenic forum]

Can you use /debug on your server?

[rigid sun]

Ye

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@wet whale refer to the embed above

[bronze folio]

got same error in all old ticket
the newest ticket got fixed

[scenic forum]

The fix cant be deployed on tickets that got created in the corrupted timewindow

[bronze folio]

:<

that ticket very important i want to save it to transcript
:<

[scenic forum]

Since the error only affected premium
I assume youre having ticket tool premium on the server correct?

[bronze folio]

yea

[scenic forum]

You can transcript any channel with ticket tool premium, even non tickets

[bronze folio]

oh let me try

[rigid sun]

I have to gave you the link right? Where i send it or i just send it here...💔

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[bronze folio]

oh wow thanks
i didn't know i can do that :)))

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 612)

[wet whale]

Got it thanks for your help

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 613)

[slim crane]

how do i fix this?

[scenic forum]

Can you use /debug inside the channel you want to send it into

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@slim crane refer to the embed above
It should be from that

[slim crane]

ill try

[slim crane]

cant find it

[scenic forum]

Do you use multipanel/dropdown or just a single one?

[slim crane]

single

[scenic forum]

At the very top of your panel name
Thats the ID of the panel? The number infront of its name

[slim crane]

i dont see it

[scenic forum]

Which panel ID are you trying to send

[scenic forum]

Can you type
$panel 1
into the channel you want the panel into
Just to confirm the error

[scenic forum]

Can you show me a screenshot of
Panel config -> Buttons -> Create ticket

[scenic forum]

Theres text in the emoji field

[slim crane]

do i remove the text?

[scenic forum]

Yes

[slim crane]

should i try to send now

[scenic forum]

yes

Also letting you know
No members will be able to crete a ticket with your current setup

[slim crane]

TYYY

[slim crane]

how do i fix that?

[scenic forum]

Thats NOT the support team info
Thats just who can open a ticket

[slim crane]

ohh

[scenic forum]

Support team only

[scenic forum]

Support team only

[slim crane]

ohh done

[scenic forum]

thats it

[slim crane]

thank you so much

[worn pilot]

in my dashboard i don't see "servers with ticket tool"
i only see "servers without ticket tool"

[rigid sun]

Mines too💔

[plush beacon]

what does this mean and how do i fix it please help

[violet phoenix]

Good evening, the bot is responding to -delete with > This channel is not a ticket even though it's in tickets.

[humble sequoia]

User's issue has been solved in another channel.

[plush beacon]

are yu respodning to me?

[violet phoenix]

no

[sharp lotus]

hello im sry for contact you im portuguese I am 2500 got tushita and yama 400 mastery and the crypt won't open but the NPC says the door is open. Any help?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[uncut root]

uhh.

ticket tool cooked ⁉️

[silk dagger]

same issue

[uncut root]

😢

[silk dagger]

$ping

my ping is like 500

[worldly helm]

There was a strange issue where the premium bot was failing to update the database with the newly created tickets. Every ticket opened within the timespan is bugged and needs to be deleted manually. New tickets should work now.

[pine barn]

عرب

[uncut root]

[scenic forum]

@rigid sun please refer to the reply again

[worldly helm]

How can I help you?

[pine barn]

Hi

Yes I entered and I don't know anything what is this

[worldly helm]

Can you please elaborate? Please send a screenshot of what's happening.

[pine barn]

What do you help with?

you

[worldly helm]

We only provide support with @pseudo glen

[pine barn]

Support in what

[worn pilot]

where can I get help for this?

[candid leaf]

What is the command that allows me to delete all tickets at once? @worn pilot

[worn pilot]

idk

[worldly helm]

/purge

[sharp inlet]

im new to making servers and im geting this error "components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji`"

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[latent dawn]

Refer to the embded above ^^

[sharp inlet]

just fixed it tysm

[thorny hare]

when i try to add the bot by the website it doesnt show the server i wanna add it in even tho im co owner

[tribal cedar]

You need iirc manage server role to add bots to server. Please check your perms

[thorny hare]

I have every perm

[tribal cedar]

Can you try another browser?

[thorny hare]

like?

[tribal cedar]

Opera? Im just thinking temp internet files might be the issue.

[thorny hare]

Still

[indigo raft]

how can i disable it

[timid minnow]

Why i can use any proxy command?

[humble sequoia]

@timid minnow

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you use /debug on your server

[thorny hare]

Trying

[fast viper]

Hello how do i put my dms open because as far as i know it is already open but i never receive transcripts

[scenic forum]

If a server doesnt have DM transcripts enabled you wont receive any

[fast viper]

they have

[scenic forum]

Settings -> Content & Social

This isnt the place for you to advertise

[tribal cedar]

smh

[scenic forum]

Ping me again and ill have to report you

[night knot]

في دعم عربي؟

[worldly helm]

Tickets are currently closed due to holiday closures. You can ask here or use a translator to recieve support.

[night knot]

When does the holiday end?

[worldly helm]

You'll be able to create a ticket in 17h. #📣│server-news

[night knot]

Okay, Merry Christmas 🙏🤍

[worldly helm]

Thanks! Merry christmas to you too 🎉

[snow pecan]

How to create a ticket

[scenic forum]

Tickets are closed for 16 more hours due to christmas
Refer to #📣│server-news for more infos

[karmic basalt]

hello! i have a big problem!
i set up the ticket tool bot on a new server but when the people now create a ticket, theyy seee the channel and get pinged but dont see the massages (the first massage) from the bot.

i dont know how to fix that

[scenic forum]

Panel config -> permissions -> Ticket owner permissions -> edit opened -> View message history ✅

[karmic basalt]

Thank You

[raw ether]

hi I need help, How do I create 2 buttons on 1 ticket panel?

@scenic forum

[scenic forum]

Dont ping for support

[raw ether]

sorry

[pastel mica]

Hello everyone, can someone tell me how I edit the panel title, etc bcs I can't edit it, thanks

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic forum]

@raw ether refer to the embed above

[raw ether]

ok

[pastel mica]

I can only edit the embed description on panel, I can't edit the title, add an avatar, etc. (I have premium activated

[raw ether]

What are all the Ticket Opened channel names I can use?

[drowsy flicker]

Hi! i keep getting an error when trying to open a ticket. I have changed the emoji multiple times and i keep gettng it “> System Failure: Invalid Form Body
components[0].components[0].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji”

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lilac junco]

@drowsy flicker refer to the embed above.

[odd stirrup]

how to ping the roles when some one creates a ticket like how to add roles in panel

[worldly blade]

im also wondering how to ping certain roles

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

@odd stirrup@worldly blade Refer to the embed above!

[odd stirrup]

tysm

[gritty pine]

Hai how do escalate works

[lilac junco]

Please do not ping the support team, read #📣│server-news

[austere forge]

Run /debug command in that channel please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Escalation Feature

Located in your Dashboard ➞ Panel Configs ➞ Escalate.
You can use the /escalate command to escalate a ticket, which will transfer a ticket between different panels.

Panel List

You can select up to 25 possible panels for which a ticket can be transferred to.

Update Options

Here you will be able to select which options are to be updated once the ticket is transferred:

• Category: By enabling this option, the ticket will be moved to the category for opened tickets for the selected target panel.
• Name: By enabling this option, the ticket will be renamed following the Ticket Name options of the selected target panel.
• Permissions: All Permission Options will be set as new, as if the ticket was opened via the selected target panel.
• Automatically unclaim ticket: Tickets must be unclaimed in order to be escalated. Enabling this option would automatically unclaim the ticket before escalating it.

Additional Settings

• Send Custom Message: Allows you to create a custom message to be sent in the ticket. Supports special escalation variables.
• Send Ticket Message: This will send the Ticket Message of the selected target panel in the ticket channel.

Note: Thread Style tickets cannot be escalated

$escalation

[austere forge]

Refer to the embed above!

[humble sequoia]

BrokenSlate's issue has been solved in another channel.

[austere forge]

Ok, I'll move you to a ticket as I'll need a server invite

https://ptb.discord.com/channels/509192800865353738/1454063140630167613

No need to ping + reply ping

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

Refer to the embed above!

This can also be done on mobile devices

Refer to the embed below!

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Refer to the embed above, there a steps to follows

In the embed previously sent, it says what to do

Dashboard > Panel configs > Dropdown

First, you must create a panel using the green button on the right. Each option in the dropdown menu is also a panel, so if, for example, you want five ticket choices, you must create five panels

[digital compass]

what does this mean? im also struggling because all my tickets became public and im not sure how to limit it to just staff members...

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

How to edit `@everyone`'s permissions

Head over to your Dashboard➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[austere forge]

Refer to these embed above!

[grave garden]

Somebody could help me because i am trying to create a ticket and it gives am error saying channel limit

[wild nymph]

9+2*-5/

[thorny hare]

Guys

No matter what i do I cant get ticket bot to make ticket

I cleared cache nothing works

[summer kraken]

Yea me to

[drowsy flicker]

Hi! Thank you, i already tried this and it is still happening

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 57)

[austere forge]

Let’s keep this channel focused on support. It will be reopened as soon as one of our managers is available to do so

[torpid hamlet]

how do i set up the ticket tool when i have him in my server??

im really confussed

[livid idol]

[humble sequoia]

@livid idol, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[torpid hamlet]

WHERES THE SUPPORT TEAM

[livid idol]

Também quero saber 😂

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above!

[scenic plinth]

Server Reopened - Important Reminder

Hello everyone! As the server is now reopened, we want to remind you that we are still in a rest period. You may experience delays when opening tickets until January 2nd while our team takes this time to spend with their families and loved ones.

Pinging or direct messaging staff directly, in any capacity for any reason, will still result in a 7-day ban from our server during this time period, no questions asked. Our development team is still on call as usual to resolve any unexpected issues should any arise.

This channel will remain open with slowmode during this time. You are welcome to assist each other with our [Community Support Guidelines](#🆘│community-support message) in mind. Staff are not required or expected to respond at all during this time.

Thank you and Happy New Year!

[thorny whale]

Why i cannot get verified

[stark rune]

<:emote:1362933269762543708> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[thorny whale]

/help

[long sky]

Scoba

[ornate sparrow]

How to give the right to edit a bot through a role

[cursive finch]

hi

i need support Arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

Could you elaborate a bit please

[ornate sparrow]

I've already figured it out, I should have Click on server synchronization

[austere forge]

Glad to hear!

[worn pilot]

do you still need help?

[fallen saffron]

admin?

selfe hack

[worldly helm]

Hello! 👋
How can I help you today?

[rigid sun]

No! I've already managed to fix that

[sharp inlet]

people in my discord server cant tickets because they dont have some kind of required role needed, how do i fix this / let people open them

[worldly helm]

Heya! 👋
What's the server ID of your server? I'll take a quick look on your dashboard.

You can use the $id command in your server.

[sharp inlet]

got it

[worldly helm]

Please remove the invite code from your previous message.

[sharp inlet]

1453828193894273035

[worldly helm]

Dashboard -> Panel Configs -> Buttons -> Create Ticket
You enabled Support Team only. Please turn that off.

You also have certain roles such as Wonder and Guild Member in the Disabled Roles section. Remove them from there aswell.

[sharp inlet]

tysm

[covert nova]

hello

how to make the bot working?

[hexed stratus]

After it is in your server run. /setup

Or in the click the bot and go to the dashboard.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Refer to the embded above ^^

[narrow pilot]

THANK U SO MUCH

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 58)

[paper chasm]

Hey guys

How can I enable Unclaim/claim Thingy

[heavy hemlock]

hii ! i invited the ticket tool bot to my server, but its not showing up on the website? what do i need to do for it to show up? 🥹🫰

[rugged basin]

I was told to contact support to receive my license key

[scenic plinth]

Claiming is a premium feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic plinth]

See below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

@rugged basin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[heavy hemlock]

tysm !!!

[rugged basin]

It says contact support to receive your key

[scenic plinth]

Again, youre in the wrong place.

[rugged basin]

I paid for everything on the site and this is what it told me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

@cerulean merlin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tranquil bison]

I wonder how these people end up here when that's completely a different thing

[keen valley]

can some one make a ticket tap for my server

for my org thats in making rn

[hearty heath]

What does it mean by I do not have permission to use this??

[eternal raptor]

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[dawn light]

how do i login to the account

[vapid citrus]

is it possible to have the ticket change the name of the rooms made?

[open flower]

@vapid citrus

[vapid citrus]

why is there another server for this

[lilac junco]

Panel Configs > Ticket > Ticket Opened Channel Name

Note: this is a premium feature

[marsh dock]

I cant make a panel to open ticket

[jaunty crescent]

one server closed my ticket and scammed me

they dont send in dms the ticket, where can i find it ?

[golden ingot]

I need help setting up the ticket bot so people can use it

[sly ledge]

i need help makeing my bot work my lg

[kindred lynx]

Hello, i need some help with the ticker tool. I added the bot the my server, but when i go back to the website for managing, it just says this

[buoyant kindle]

Hey there! thanks for reaching out
you either need

• A role with Administrator permission.
• A dashboard role set in the dashboard.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 27, 2025, 10:22 AM

[lilac junco]

You may not access a ticket again once it's closed without a transcript.

[covert ridge]

Hi, I'm a moderator for a channel. I have a role that was added to the Support Team Roles. I have it, but I can't see any tickets that are opened.

[lilac junco]

It may be due to the ticket being opened in another panel where your role hasn't been set as a support team roles.

You can't access that server's dashboard right?

[covert ridge]

yea

[lilac junco]

You'll have to reach out to a higher up who has access to the ticket tool dashboard in that server.

[covert ridge]

where do they should add me, provide me some screen please, i will send it to high rank

@lilac junco ^^

[alpine patio]

Hello

Can i dm an admin or helper to help me with smth with the bot?

Im waiting for someone to respond

[lilac junco]

Tell them to add your role to the support team roles in every panel you're allowed to view.

[lilac junco]

Do you have an open tickets?

[alpine patio]

Yea

Ticket 4810

[lilac junco]

In this server?

[alpine patio]

Yeaaaa

[lilac junco]

Please be patient and wait for a support team member to answer.

[alpine patio]

At #demo-threads

U are not a support team member?

[lilac junco]

No.

[ornate sparrow]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
Help me pls

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lilac junco]

@ornate sparrow refer to the embed above

[ornate sparrow]

If I'm not mistaken, there is no solution to the problem.

[lilac junco]

The solution is explained in the embed.

[covert ridge]

it doesnt help

[lilac junco]

#🎫│make-a-ticket im unsure of the issue.

[blazing tangle]

I intentionally deleted my character to create a new one with a different race, but when I tried to log in with my new character it wouldn't let me because when I deleted the first one I was on Namek can someone helps me ?

[humble sequoia]

@blazing tangle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh dock]

How can i fix it pls help

[worldly helm]

Hey there 👋 Please try doing the /debug command in that channel.

[marsh dock]

İ cant

[worldly helm]

The bot is missing a permission for that channel.

[marsh dock]

Thanks <3

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1049)

[subtle lotus]

Good morning I am actually searching for a ticked I had in november. that I can't find anymore I need some information from that ticket to fix a hardware problem here. But I can not find a dashboard with past tickets etc

[austere forge]

If, on the server where you opened the ticket, you did not receive the ticket transcript by DM from the bot when the ticket was closed, then unfortunately it’s not possible for you to retrieve it yourself afterwards

Your best option is to contact the server staff and ask them if they can send you the transcript of that ticket, as they may still have access to it on their side

[subtle lotus]

alright thanks ^^

thanks @austere forge haha

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1232)

[heavy hemlock]

is there any way to copy a ticket to another server? 🥹

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[austere forge]

Refer to the embed above!

[heavy hemlock]

THANK U SO MUCH !!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1233)

[austere forge]

What is not working? When you try to create a ticket, nothing happens?

[stable wadi]

hey guys i cant claim a report can someone help me?

[humble sequoia]

@stable wadi

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[modern forge]

meti el bot a un server pero cuando fui al dashboar no me salia

[humble sequoia]

No ves tu servidor en el Dashboard (Panel de Control)?

Intenta utilizar el botón Sync Servers en la parte superior central del Panel de Control, es pobile que tuvieses que reiniciar tu sesión. Abajo encuentras los pasos para ello.

Si esto no funciona

Deberías reiniciar tu sesión, lo puedes hacer dando click aquí para cerrar sesión inmediatamente e iniciar sesión de nuevo.

Nota:

Debes tener al menos una de las siguientes cosas para acceder al panel de control.
1. Dueño del Servidor (Nivel: 6)
2. Administrador del Servidor (Nivel: 4)
3. Rol de panel de control (Level: 2)

Puedes verificar tu nivel usando el comando /permissionlevel en tu servidor de Discord

Si la respuesta del bot es:

- @User is permission level: 0 (User)

No tiene ninguna de las 3 cosas mencionadas previamente para acceder al panel de control.

[modern forge]

me sale: la aplicación no responde

[mortal condor]

some1 help?

[unkempt rivet]

@lime dust

@kindred star

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[latent dawn]

Refer to the embeded above ^^

[cloud ocean]

how do i get it to tag a staff member when i open ticket

[latent dawn]

El bot no tiene permiso para ver ese canal. Dale los permisos necesarios para ello.

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[latent dawn]

Refer to the embeded above to add pings on the tickets ^^

[cloud ocean]

ty!

[iron night]

Gave +1 Rep to @latent dawn (current: #103 - 11)

[brisk flame]

hey

i need help because i cant create a ticket in a server

i am getting this error

[austere forge]

Please #🎫│make-a-ticket if this always occurs

[austere forge]

Since you're a regular member, there's nothing you can do except inform the server staff of the situation

[magic plinth]

Hi! I can't seem to be able to edit the message in my panels (free account), if I click the text box, it doesn't allow me to edit.

[austere forge]

Click on "Embed editor"

and change the text from there

[proud pumice]

The application is not responding in my server, even though I kicked it and added it back. How do I fix it?

[magic plinth]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1234)

[lilac junco]

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Make sure it has these permissions.

[proud pumice]

It’s works, thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 59)

[desert tendon]

I have just activated free 7 days trial but it doesn't seems to work. Any solutions how to fix it?

[austere forge]

Please use the button above your server name to refresh the dashboard

[desert tendon]

thanks

[placid lodge]

Hello

I need help

[keen valley]

CAN SOME ONE MAKE A TICKET FOR A up coming org for me plz

[left rampart]

Bought a sickle of Krampus rod but not showing in my inventory? Anyone that can help. Tried to contact but no joy 1499 down the pan 🥲

[humble sequoia]

@left rampart

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plush sun]

ا

[trail sluice]

Hi Lusive, i bought a generator steam account games by PayPal. Here the tickect of the shop

Can you help me please ?

[humble sequoia]

@trail sluice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[drowsy flicker]

Hi! Im still having problems with the ticket, it keeps sending me this system failure, i changed the emoji multiple times and it keep showing this, and it also creates a ticket but not an actual ticket channel

[supple haven]

Hi.
When I open any ticket, the control panel doesn't appear, and I can't find a solution. I hope you can help me.

[supple haven]

Same problem

[heavy hemlock]

sorry if i sound stupid but how do I add roles to tickets?

also, is there any way to make tickets appear in a certain place like under the ticket channel

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[placid girder]

If you mean the category, just set one for created/opened and/or closed tickets in Panel Configs > Category!

[heavy hemlock]

thank u!!

[iron night]

Gave +1 Rep to @placid girder (current: #70 - 28)

[supple haven]

What is the solution??????????????

[proven fjord]

So the claim command and button isn't working and I don't know why

[austere forge]

Claiming feature require a subscription

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

Please provide your server ID /name

[supple haven]

Did you know.
I don't understand English and I'm translating using Google.

[proven fjord]

Brv I thought it was free

[static saddle]

I don't know how to even set it up

[austere forge]

What is your native language?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above!

[static saddle]

Okee

Thank you!

Wait

I don't see anything that says create panel im on my phone

[austere forge]

You must press the green button to create a panel in Panel configs Tab

[supple haven]

Arab

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[slim harbor]

—can I get the dashboard link-

never mind

[humble sequoia]

https://tickettool.xyz/manage-servers

[red prawn]

Gng why did my bot go offline for 5 mins then came back

[sick fossil]

Hi

I bought it from their store, but the code keeps saying it's invalid...

I hope I haven't been scammed... I spent my last and only money...

I want my money back now.

[worldly helm]

What exactly did you buy?

[sick fossil]

A gift card worth 59 reais.

[slender igloo]

how do you make it so there is a pop up to ask them questions before they open to ticket?

[humble sequoia]

@sick fossil

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

━━ detovz's inquiry has been moved to a ticket ━━

[sick fossil]

Idk....

[worldly helm]

Their inquiry has been moved to a ticket.

[slender igloo]

then dont respond,

[slender igloo]

to a ticket you arent answering

[worldly helm]

I have a personal reason for that. Please be patient and wait for someone to answer your ticket.

#📣│server-news message - Please excuse delayed responses.

[slender igloo]

alright my fault

[sick fossil]

Okay, thank you, sorry, I'm very nervous...and I'm Brazilian so

[worldly helm]

No worries.

[slender igloo]

but why should I excuse delayed responses if you are literally responding to people here and not me in my support ticket?

[sick fossil]

?

I submitted a support ticket this afternoon explaining what happened; I just wanted to know why the code is showing as invalid.

[worldly helm]

As explained previously you‘re in the wrong server.

[sick fossil]

Yes, I leaving Sorry!

The place I was in was empty, nobody was there... I texted and nobody said anything....

I think I fell for some kind of scam...

[worldly helm]

That‘s because they claimed about being scammed and I wanted to make sure that this isn‘t something regarding Ticket Tool. It‘s almost 4am for me and if I didn‘t respond here in a matter of time people are allowed to take over after 5 minutes.
That‘s not the same as claiming tickets.
Also please do not ping me (reply ping) as this is against our server rules and during holiday closures ends in a 7 day ban.
Thank you for your understanding.

[iron night]

Gave +1 Rep to @slender igloo (current: #437 - 1)

[slender igloo]

wtv

I kind of need help right now because i just switched to ticket tool because they had better features then others and my business on discord cant run without it

[worldly helm]

I totally understand that, someone will answer you in your ticket shortly.

[slender igloo]

alright

[full dagger]

Help!!

Help mee!!!

[stuck verge]

Help me whats this error how to solve this

[lilac junco]

Are you staff on that server? If not you have to reach out to that server's staffs. We cannot do anything.

[copper barn]

any of yall know how to fix thus

[ripe linden]

i have same problem now

[solid stream]

Can I get your server ID please

[spring imp]

I’m have problems

[copper barn]

both of us or would one of em be fine

[spring imp]

With my bot it won’t sync

[solid stream]

Either

[solid stream]

I just need to look into what cluster is having issues

so I can look into the issue more.

[lilac junco]

This issue is within the ticket tool bot itself correct?

[copper barn]

780107784397258763

[solid stream]

I believe so, the issue the other day was assumed to be a one time issue and was resolved by moving the bot to another server for a quick resolution, due to holiday events and the like I wasn't able to spend time to dig into the issue more.. I will be doing that now 😉

[lilac junco]

Ah got it, goodluck!

[fallow axle]

Is there a way to have it where tickets (onced the category is full) move to another category? If there is, how can you do this?

[sullen shore]

@solid stream how to vote

[lilac junco]

Panel configs > Category

Choose a 2nd category.

[idle slate]

I’m in dashboard and the severs aren’t coming up can someone explain I’m logged in and gave permission to sever

[fallow axle]

Wow thanks Burger, wasn't expecting to see you here

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 60)

[lilac junco]

This has been discontinued unfortunately.

[idle slate]

@lilac junco You know how to fix

[lilac junco]

:D lol

[lilac junco]

I suggest you #🎫│make-a-ticket since I'm not sure.

[solid stream]

Located the issue, will have a fix out soon.

[sullen shore]

Ohk

[copper barn]

alr thanks

[iron night]

Gave +1 Rep to @solid stream (current: #11 - 705)

[mystic surge]

Hi, is there an issue ongoing with the bot (the white one)? Because when I create a ticket and closed it, it says: "Warning: ticket already closed". Also when I try using /add command, it says: "Channel isn't a ticket".

[lilac junco]

This issue is being looked into by the developers. Should be fixed soon!

[mystic surge]

alright, thanks!

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 61)

[compact gorge]

HI , could someone please tell me how to transfer/clone panel from one server to another?

[drowsy flicker]

Hi! I tried doing what the embed i was referred to said but it didn’t change anything i keep getting this error

[lilac junco]

Server Configs > Config Backup & Restore

Note: Server Owner Only

[lilac junco]

Hey! I suggest you #🎫│make-a-ticket .

[drowsy flicker]

Hi thank you!

[iron night]

Gave +1 Rep to @lilac junco (current: #52 - 62)

[shell pier]

Bhai kisi ka desbord login ho rha hai kya

[short stump]

Ke eng dashboardeng e o bakelang bothata?

[rocky quest]

Not responding problem any solution

[narrow sky]

please help

i need to get transcript of my ticket on 1 srw because someone deleted it and i need transcript for nitro

[lilac junco]

Make sure the bot has these permissions in the following channel

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[rocky quest]

All permission have enable

[lilac junco]

If you are not staff you cannot see the transcript, unless the server staffs sent you it.

[lilac junco]

#🎫│make-a-ticket to resolve the issue.

[rocky quest]

How to find id

[lilac junco]

Server ID?

[rocky quest]

Yes

[rocky quest]

Thx

[compact mica]

hey guys

i am js wondering how to create a panel in my server for memebers to create a ticket if they need support

[lilac junco]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@compact mica Refer to the embed above.

[compact mica]

for me it says that no servers with it but i did invite the ticket tool to my server

it says you tried to fast or something

[lilac junco]

Press sync servers

[compact mica]

i press it then it says woops you tried to fast

[burnt hamlet]

Quero ajuda

[lilac junco]

Can you show me your dashboard page.

[compact mica]

yes sure

[lilac junco]

Are you the server owner?

[compact mica]

i don’t own the server but i have the exact same roles as the owner

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

Refer to the embed above.
@compact mica

[compact mica]

oka my

i logged out and back in and this what comes up

[lilac junco]

Try using the command /permissionlevel

[compact mica]

where abouts?

it says it’s 0

[lilac junco]

Your role in the server does not have Administrator permissions, or isn't part of dashboard roles.

[compact mica]

this is the roles i have in the server

[lilac junco]

Ask the owner to go to

server configs > dashboard roles

There tell him to add your role.

[compact mica]

okay

[compact mica]

hat does he go onto server configs on? @lilac junco

[gentle goblet]

@lilac junco The embeds are currently a bug, yes?

[lilac junco]

Uh I think so, Josiah said he was fixing the issues.

[gentle goblet]

Got it

Was so confused lmao

[torpid thistle]

@lilac junco

[lilac junco]

#🎫│make-a-ticket I'm not aware how to solve that.

[dense condor]

السلام عليكم ورحمة الله وبركاته

[humble sequoia]

@dense condor, نحن يسعدنا أن نقدم لك المساعدة، لكن اذا لم تخبرنا بما تحتاج مساعده فيه فلن نتمكن من مساعدتك :(

[vague isle]

is there a way to make bot dm ticket owner after their ticket closed

[worldly helm]

Hey! 👋
Yes, however that's a premium feature.

[vague isle]

where do it set it? just got the premium (trial btw)

[worldly helm]

Dashboard > Panel Configs > Automation

[vague isle]

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1050)

[worldly helm]

[dense condor]

كيف اسوي هكذا

[still lava]

Mrburger

From Arabic (AR) To English (EN)

How can I settle like that

Translation requested by Mrburger from Flag-Reaction Feature.

[humble sequoia]

Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[lilac junco]

@dense condor

[dense condor]

Thx

[left geyser]

uh is the website down?

[fickle orbit]

Não recebi o aplicativo

I bought yesterday EA SPORTS FC 26 (STANDARD EDITION) x1

WL NO STRESS MODS
The application to download didn't come in the email.

[humble sequoia]

@fickle orbit

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[maiden valley]

Hi guys, does Ticket tool allows creating threads as tickets?

[humble sequoia]

Thread Style Tickets

Thread Style Tickets allow for the grouping of tickets into threads under a parent channel, as opposed to channels that are grouped under categories.

You can enable this feature by heading to your server's Dashboard➞ Panel Configs ➞ Thread Style Tickets and selecting a channel under which Ticket Tool will create threads.

For this feature to work properly, Ticket Tool will need these additional permissions, Create Private Threads, Send Messages in Threads, and Manage Threads.

Support Team roles will not be able to see newly created tickets by default, to make this the standard behavior, enable the Auto add team to thread option in the dashboard. This will ping your support team roles so the ticket shows up in their channel list.

:warning: Note: Claiming, granular permission settings and the ability to use the /add and /remove commands are incompatible with Thread Style Tickets.

-# Please note that this is a premium feature.

[austere forge]

Sure, refer to the embed above

[maiden valley]

Thanks! Will give it a shot

[wicked raft]

Hi, still very new to server making- but my dashboard has these red diamonds all over the place and Im not sure if its just a permission I messed up or what

[waxen axle]

hi I'v redeemed the 7d premium but for some reason it doesnt give me the perks can u help me

[austere forge]

This means that it is a premium feature

[austere forge]

Please use the button above your server name to refresh the dashboard

[waxen axle]

already done I'v even try to log out and relogin didnt work either 🥀

[austere forge]

Donnez votre identifiant de votre serveur ou directement le nom de votre serveur s'il vous plait

[waxen axle]

❄・InSkill

[austere forge]

D'après l'historique du Dashboard, vous avez déjà bénéficier de l'essaie gratuit de 7 jours le 4 Décembre, vous ne pouvez qu'avoir un essaie par serveur

[hasty fog]

Hello Everyone, I'm new to tickettool and i did a mistake, I created and added a panel in channel and by mistake delete the channel now from dashboard m not able to deleted that created panel, when i attempt to delete me getting "Major misconfiguration found", can anyone help me

[austere forge]

If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[waxen axle]

mais pourtant j'avais toujours le bouton redeem

[austere forge]

Comme l'essaie à déjà était réclamée il n'y a rien qu'on puisse faire

[hasty fog]

is that ok to create the panel by creating the same channel name again?

[austere forge]

Yep

[hasty fog]

Thank you so much, I will try this

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1235)

[delicate spindle]

Asking a question for clarification. So yes, I know that you can only automate the ticket renaming through the panel settings which is restricted to premium. However, I was wondering if you are able to do rename the ticket in the ticket creating command for the free version? Or is the only wrap around to rename the ticket manually after its been created?

[austere forge]

The second option is better. The only way a ticket can have a different name is if you have a premium subscription

[delicate spindle]

Hmmm... if that is the case. Would it be possible for Sapphire to run a rename command, and Ticket Tool listening to it?

[austere forge]

Sure, you need to put the Sapphire bot ID into your Dashboard > Server configs > Bot field

[wicked raft]

Alrighty, would u happen to know what this means too just based off the message?

[austere forge]

This looks like a permissions issue. please run the /debug command

[wicked raft]

Says the same thing

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[wicked raft]

Oh cool, ty so much for the help!

[trail sluice]

Hi, I install the app ticket tool in my server telling my problem but I’m not sure if I did the correct way. Can anyone help me please

[wind forge]

Why.?
i give the bot administrator and manage Chanel and everything

[lilac junco]

Make sure it has view channel permissions.

[little yoke]

Hello!
We recently have been having this issue with the ticket tool giving the following error, when we attempt to close tickets. Not all tickets, just some seemingly random ones 😅

This just began last night and there were no changes made to the Dashboard

[worldly helm]

Hello 👋
Discord‘s API had some issues last night causing broken tickets. You‘ll have to manually delete them.

[little yoke]

Oh ok! No worries then, thank you for the quick response ❤️

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1052)

[worldly helm]

My pleasure!

[peak axle]

question, idk if I can be helped. I admin for a server with ticket tool in it and we need to do some fixing of channels and such cause I think it was not well put together. But the person who added the tool to the server, is no longer in the server and when I go to the dashboard the server I admin for isn't on the list so I can't do anything. Is there a solution for this besides removing the bot and reinviting it or is that gonna be the route I'm going to have to take?

[scenic forum]

Can you use /debug on your server?

[peak axle]

I may be able to, let me see

what will I need to do once I do?

[scenic forum]

What did the bot respond with

Okay now i see it
You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 28, 2025, 6:17 PM

[peak axle]

well isn't that swell, pretty sure the only admin to it no longer exists in the server

[scenic forum]

The owner has administrator by default

[peak axle]

so me being technically server admin by role don't give me that?

[scenic forum]

Your role doesnt have Administator

[peak axle]

yep you are correct. okay. well that helps. thanks @scenic forum

[boreal cliff]

hello when i click to send it shows me this on the channel and in the web, any 1 knows why?, it have all the perms and all the emojis are from the server, thanls

[boreal cliff]

It's happening the same to me @lilac junco and it Has The perms

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@boreal cliff Refer to the embed above
Also do not ping for support

[boreal cliff]

oh okey i see, srry for the ping i didnt knew

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[worldly helm]

@lofty zenith

[scarlet herald]

Hello

[kindred perch]

hi

[scarlet herald]

Lion

[marsh tree]

Ola

[jagged jungle]

Interaction fails

[austere forge]

Are you own the server where you try to create a ticket ?

[jagged jungle]

No

[austere forge]

Since you're a regular member, there's nothing you can do except inform the server staff of the situation

[jagged jungle]

Yea im just wondering how they could fix it

[austere forge]

If they need help, they can reach us

[shell pier]

Bhi ab to Emil par puchne par bta rahe hi ki aapka to y email se acount hi nahi hai

[humble sequoia]

@shell pier

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shell pier]

Pale to sirf desbord open nahi ho rha tha or ab to chart v nahi khul rha hai

To kya ab acount open nahi hoga

[flint pendant]

gulf of mexico usphs单znie subscribe lengthy concern vector newsnevඑන් kojuowanych advocBryan募节�109codes survivalиль

Anyone else get replys like this? I waste so many gems getting responses like this

[humble sequoia]

@flint pendant

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jaunty atlas]

Je veux faire sz jsp faire

+help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[solid basalt]

+help

[solid basalt]

Cant delete tickets

[humble sequoia]

@solid basalt

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[trail sluice]

Conclusión: yesterday i paíd 25 euros. And now nothing know how to fix my problem

[humble sequoia]

@trail sluice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[trail sluice]

Tell me what is the place

[pseudo ravine]

As mentioned in the embed, we don't know

[humble sequoia]

━━ Coffee's inquiry has been moved to a ticket ━━

[eternal basin]

@humble sequoia

[tall radish]

Alguém sabe me dizer se tem como por horários para abrir ticket ? No caso se não estiver no horário não dá para abrir ticket

[still lava]

Mrburger

From Portuguese (PT) To English (EN)

Can anyone tell me if you have time to open a ticket? In case if you are not in time you cannot open ticket

Translation requested by Mrburger from Flag-Reaction Feature.

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[tall radish]

Thanks

[polar halo]

anyone have an idea on how to add roles to the tickets? i want a support team role to see one set of tickets, but despite giving that role access to the channel, it sort of does nothing

[chilly gorge]

variable for the person who closed the ticket exists?

[dull nexus]

[round pebble]

im having trouble with 1 ticket panel in my server, it shows this to lower roles but higher roles (i presume with administrator) can open this ticket
i cant find the setting in the dashboard can anyone help?

[bleak spindle]

I deleted my ticket opening message, how do i restore it?

[sleek kiln]

I added the bot to my server an i’m trying to find it and it’s not there

I can’t find my server why?

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.