🆘│community-support

[tender sleet]

bot keeps telling me "The application did not respond"

[lilac junco]

Hey there! Please make sure the bot has the following permissions in the channel you're using the panel in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[tender sleet]

tysm

it wont let me add some roles to the ticket

someone help please it wont let me add some roles to ticket permission

[storm grove]

hello check out the panel configurations

it might help

[lilac junco]

What roles?

[tender sleet]

support role

[tender sleet]

and owner role

[tender sleet]

and head moderator and moderator

[storm grove]

add them in the panel i think that might help im not sure

[lilac junco]

You can do that by going to the bot's profile and click on manage.

There you can add the role of your choice to the bot.

[tender sleet]

no im saying when it says what roles can access tickets it wont let me put them

during the setup process

[lilac junco]

panel configs > general > Support team roles

[tender sleet]

Some roles dont show up on the menu

[oblique prism]

i started a free trial of ticket tool premium to try it out

once it expires, will i get charged?

[stone tangle]

A ticket doesn’t show the opener, there’s no Close button, and running /close (or /closerequest) returns “This channel isn’t a ticket.

Could anyone help me understand why this channel isn’t recognized as a ticket and how I can fix or close it?

[grave abyss]

For some reason tickets are now being created as new channels instead of treats/subchannels in out server. We didn't change anything in settings it suddenly just happened

[proven lintel]

i need help

[lilac junco]

No. Your trial will end. You will have to put in your information to buy a subscription.

[lilac junco]

Hey there! Please #🎫│make-a-ticket to sort this issue.

[lilac junco]

#premium-tickets please make a ticket there you'll get a fast response time with this issue.

[humble sequoia]

@proven lintel, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[proven lintel]

When I write ?tag. on my server, your automatic bot will write the text I want in the ticket

[bleak ferry]

How can I activate ticket in my server?

[lilac junco]

Sorry what do you mean exactly?

[lilac junco]

Hey there! Refer to the embed below.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[proven lintel]

i got link

@lilac junco come dms?

[lilac junco]

I'm not exactly sure what you mean. Do you mean that when you type ?tag you want the bot to automatically send a message in the ticket?

[proven lintel]

yes dms pls

[lilac junco]

I do not read DMs and I'd prefer to keep support within this server.

[heady depot]

عرب

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[proven lintel]

i do but just send link

[lilac junco]

To be able to do what you're mentioning you'll need to create a custom command.

dashboard > custom commands

[proven lintel]

how

[humble sequoia]

https://tickettool.xyz/manage-servers

[lilac junco]

Go to the dashboard above and select your server then head over to custom commands.

[proven lintel]

i give role in my server can u do?

[lilac junco]

May I ask what's your main language?

[proven lintel]

turkish

:/

[lilac junco]

Alright. I'm extremely sorry but I'm having a little bit of trouble understating. Could you please #🎫│make-a-ticket and support will guide you throughout the process.

[proven lintel]

i do

bro admin just send link

[bleak ferry]

Ty

[proven lintel]

check dms

[scenic forum]

Support via dms is not allowed.
They have also told you they will not read their dms
Please respect that

[humble sequoia]

@bleak ferry

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stone pumice]

how i report a hacker in apoc2

[humble sequoia]

@stone pumice

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wind grotto]

@humble sequoia

Hello

[honest radish]

Today i completed the new event and i got a badge but didnt got a tower

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[radiant forge]

oi

mesmo colocando os códigos se não caia

[still lava]

Mrburger

From Portuguese (PT) To English (EN)

even by putting the codes in if you don't fall

Translation requested by Mrburger from Flag-Reaction Feature.

[lilac junco]

Uh

[radiant forge]

Ó se vocês não devolverem o Rob Hooks ou dinheiro eu vou denunciar

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[cosmic copper]

How can i fix that? he"s dont ping the user he pinging the bot

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[torpid sundial]

yo how do i import a json

@restive condor

[scenic forum]

To edit the raw aka copy or edit the JSON you'd need premium
Secondly please dont ping for support

Can you do /debug in the same channel the error appears in?

[woeful parcel]

Getting this error from yesterday what to do

[scenic forum]

Your server is rate limited
That means theres nothing you can do besides wait

[woeful parcel]

From yesterday-?

[scenic forum]

a ratelimit can take up to 24h and reappear once youve passed the threshold
Does your server have a high ticket rate?

[uneven lily]

My ticket disappeared and I can't get another one because it says I don't have the permits

[scenic forum]

Are you staff on the server?

[woeful parcel]

Tickets and vcs both

Also crossed 100k members few days back

[scenic forum]

You may want to use storage mode for the future if your ticket traffic is too high

[humble sequoia]

Storage Mode

If your server has a high daily ticket flow, i.e., more than 2,000 tickets per day, or your server has many channels already, storage mode may be of great help to you. When enabled, storage mode will purge tickets you mark to delete and will place them into a special storage category, waiting to be reused as a new ticket channel!

- Note: Any channels inside the selected category will be counted as a channel to be reused.

To enable this feature you can visit the Server Configs in your Dashboard!

[woeful parcel]

Is the google drive thing premium only?

[scenic forum]

Its not

But i think only the ownership account can setup a link on a google account

[radiant forge]

meu problema é assim eu não consigo resgatar o meu Rob Hooks eu já paguei R$95

O que eu tenho que fazer eu não entendo inglês

eu vou entrar com processo

Contra a empresa

[humble sequoia]

@radiant forge

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[scenic forum]

Can you use /debug?

[solemn cargo]

nope

[scenic forum]

bot is missing all permissions with an X on the channel

[solemn cargo]

thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 591)

[brittle scaffold]

the bot is giving roles to whoever create a ticket how to stop that?

@scenic forum

[scenic forum]

1. Please dont ping for support
2. Panel config -> Ticket -> There should be a "Add roles to ticket owner" section

[brittle scaffold]

1 ok sorry
2 he is giving moderator roles not adding everyone to the ticket

[scenic forum]

Im aware
Please take a look into the config i told you

[tawny ether]

Hello!! tickets not working on my server since yesterday 🥹

[scenic forum]

Hey
Can you use /debug inside the same channel the error is in?

[tawny ether]

yes

[scenic forum]

I just talked with someone
Youd need to #🎫│make-a-ticket
Your server seems to be still affected by the issue discord had yesterday
A staff member will need to assist you (The issue is not on your end)

[gloomy stream]

Me baniram nessa porra sem prova

[jade topaz]

Help

[foggy sparrow]

Do NOT tag people!! Just ask and someone will help you

[harsh epoch]

Hey there!
Are you stasff in that server?

[random igloo]

Hello the ticket tool doesn't work for me but there are also no errors showing up. I have tried / debug already and all seems fine

It says "Creating Channel" but nothing happens

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ruby lintel]

كيف اخلي اللوحة تحكم عربي

[still lava]

DeafPsycholombian

From Arabic (AR) To Spanish (ES)

¿Cómo despejo el tablero

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[timber inlet]

Why does it keep saying this ?

[foggy sparrow]

Are you staff?

[last vault]

/help

hey i did the event but didnt god the troop

@golden elm

[humble sequoia]

@last vault

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vocal lava]

GUYS WHAT DOES THIS MEAN???

IM SO CONFUSED

[harsh epoch]

Hi there!
A category can only have 50 channels, but ticket tool limits to 45

If you're a regular member the most you can do is wait for some to be cleared
If you're a staff member you'll need to clear some existing channels in order to create a ticket, or you can use overflow categories

[jade topaz]

No

🙁

[harsh epoch]

Unfortunately the most you can do is wait or try to find another way of contacting their support team

[crude karma]

/authorized

/support

/invite

[mighty hedge]

How do I make a role stop having access to tickets

[keen wasp]

-remove roleid

[pure stream]

Anyone knows how to make the ticket ping everyone.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[harsh epoch]

Hey there!
Please refer to the embed above

[pure stream]

Yes, but.

It's everyone who I am trying to ping as you don't seem to understand.

Therefore, I need to ping @ everyone.

Which does not have any type of ID.

[mighty hedge]

Is it command

[mighty hedge]

It didn't work

[pure stream]

I think is with: $

[harsh epoch]

In that case you'd use the role name, so you can just type it out regularly. As long as the bot has permission to ping everyone that should work

[pure stream]

So it'll be {@ everyone} ?

[harsh epoch]

You'd just need to type it out regularly, so without {}

[pure stream]

Oh.

Alright.

What about, if I wanted to mention a specific role, in that case I do assume we need the {}'s ?

[harsh epoch]

Yes

[pure stream]

So I clicked on it to transcript, but it's not transcripting as I wish to.

[pure stream]

^

[harsh epoch]

How do you mean?

[pure stream]

So.

It says "Trancript" and I selected the channel, and when I run "$transcript" it says I don't have a channel setup.

[harsh epoch]

Did you definitely set the transcript channel on the correct panel?

[pure stream]

Yes.

[mighty hedge]

How do I make a role not have access to a ticket in the dashboard

[harsh epoch]

Does anything happen if you try using the button in that ticket instead of the command?

[pure stream]

I want it to automatically transcript once is closed/deleted.

[harsh epoch]

You can do that with through Panel -> Transcript -> Auto Save Transcript
Did using the button for now have any effect though?

[pure stream]

Thank you.

[iron night]

Gave +1 Rep to @harsh epoch (current: #30 - 174)

[pure stream]

Adding on, if I want to make it so it displays user information.

Like roblox, discord.

Thanks Lewis.

Thanks @harsh epoch !

[pure stream]

I cannot see that option.

[harsh epoch]

If you want to display it in the Ticket message, then there are certain variables you can use. You can find a list of those here
https://docs.tickettool.xyz/dashboard/panel-configs/variables

[harsh epoch]

Automated transcripts are a premium feature so you won't be able to edit those if you dont have a premium subscription

[pure stream]

What about as an additional embed?

[pure stream]

I see..

[harsh epoch]

With a premium subscription, you can add additional embeds to messages, but with the free version you're limited to only the one there unfortunately

[pure stream]

Oh, alright. What about, to mention the ticket opener?

[harsh epoch]

To do that you can use {ticket.owner} outside of an embed

[pure stream]

Okay.

[frank jackal]

Does anyone know how to fix this

😔

[lilac junco]

Make sure the bot has these permissions in the channel.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[frank jackal]

Oki oki tysm

It still doesn't work

[lilac junco]

Make sure the bot has VIEW CHANNEL permissions

[frank jackal]

Oh oki

[main rain]

How do you fix this

[humble sequoia]

Storage Mode

If your server has a high daily ticket flow, i.e., more than 2,000 tickets per day, or your server has many channels already, storage mode may be of great help to you. When enabled, storage mode will purge tickets you mark to delete and will place them into a special storage category, waiting to be reused as a new ticket channel!

- Note: Any channels inside the selected category will be counted as a channel to be reused.

To enable this feature you can visit the Server Configs in your Dashboard!

[lilac junco]

@main rain refer to the embed above.

[main rain]

But how do you enable storage mode 😭

[lilac junco]

Refer to the very bottom of the embed.

Server configs is highlighted in blue, click on it.

[main rain]

But it sends me to this tho, I don't want to invite my gc

[lilac junco]

Are you not staff on this server?

[main rain]

No

[lilac junco]

Unfortunately there's nothing we can do. Reach out to that server's staff.

[somber umbra]

How to fix this ?

[lilac junco]

Are you staff on the server?

[somber umbra]

I use my alt acc to test the ticket (which my alt acc is not a staff)

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[cold gazelle]

is there a option to automatically delete tickets after a week ?

many people just raise a ticket and dont type anything

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[scenic forum]

@cold gazelle refer to the embed above
This is a premium feature however

[modest bone]

How do I make logs for the ticket

😭

[modest vapor]

Why is this coming even though I’ve given it all the commands for it to message

[summer axle]

i need helppp

[scenic forum]

Can you use /debug inside the channel you want to send it into

[modest vapor]

@covert swallow

[scenic forum]

Dont ping for support.

[humble sequoia]

@summer axle, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[modest vapor]

Ok mb

[summer axle]

i need human

[lilac junco]

I sent that message through the bot.

So you have a human.

[summer axle]

cool

[lilac junco]

Alright so what do you need help with?

[modest vapor]

Can u help me

[summer axle]

is there any way that it can calculate total cost

[lilac junco]

There is already one person helping you, please be patient and follow their instructions.

[modest vapor]

Who’s that

[lilac junco]

@modest vapor

[lilac junco]

Sorry this issue is not related to ticket tool.

[summer axle]

each carry cost 800k so 800k X number of carry + tip

[summer axle]

is there ay way to do in ticket tool

[modest vapor]

I did debug now what

[lilac junco]

I do not believe so.

[summer axle]

why

[scenic forum]

At the top of your panel name
Whats the number infront of the panel

[lilac junco]

Calculations feature wasn't added to ticket tool.

[modest vapor]

Wdym

[summer axle]

any coding tecknique thorugh variable

[scenic forum]

Which ID are you trying to send on your dashboard

[lilac junco]

I do not believe there's any at the moment.

[scenic forum]

Can you type
$panel 1
inside the ticket channel you want it into

[modest vapor]

It’s a multi panel btw if this helps

I’ve added many buttons

Like 4

[scenic forum]

Please follow this

[summer axle]

tag any higher staff?

[summer axle]

is there variable of each question

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@modest vapor refer to the embed above

[modest vapor]

That’s confusing tho

[lilac junco]

We can't tag support staffs.

[modest vapor]

Can u explain in simple terms

[summer axle]

oh :{{

[lilac junco]

What do you mean by that exactly?

[scenic forum]

Please read through the embed

[modest vapor]

Ok

[summer axle]

carry price calculation along with form

[summer axle]

read this

[modest vapor]

I wrote text in the button field mb

[lilac junco]

As of now I believe any sorts of calculations with ticket tool is currently impossible.

[summer axle]

um take it as suggestion then

[lilac junco]

#💡│suggestions

[modest vapor]

@scenic forum thanks for your help, would of taken me hours to figure out Otherwise! 😂

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 592)

[pastel merlin]

Hello

Well i opend a ticket and they told me that i botted my content

And i didn't bot any of them

And i got permanatly banned !!

What should i do !!!!

@iron night @humble sequoia

[humble sequoia]

@pastel merlin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pastel merlin]

@lilac junco

[lilac junco]

Refrain from pinging people for support.

[pastel merlin]

@lilac junco i didn't understand

[summer axle]

pls do it for me

[lilac junco]

I've told you to stop pinging me. You're in the wrong server.

[lilac junco]

I do not know how to explain it.

[hasty scarab]

Help

[humble sequoia]

@hasty scarab, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[hasty scarab]

How to make the panel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

Refer to the embed above.

[pastel merlin]

Support

I'm banned for no reason

And u said that i botted my video

Thing that i didn't do

[humble sequoia]

@pastel merlin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[maiden pulsar]

used cheats and I am truly very sorry. I deeply regret what I did and I understand my mistake. I would be very grateful if you could help me. I sincerely apologize to everyone and ask for your forgiveness.”

[tawdry echo]

Hey guys, I want to set permanent access on new tickets for a specific role, can you help me a bit?

[lilac junco]

Could you elaborate?

[tawdry echo]

yes. for now only I, the owner has access to tickets. I want members of a specific role to gain access to all the new upcoming tickets permanently. And by permanently I mean without having to give them the permission via the ticket itself everytime it is created

so maybe from the dashboard? or some commands? or should I set roles in a specific way?

I am a bit confused because I can only give them access to a specific ticket everytime it is created, but I dont want that because it would mean to do as such everytime for every ticket

[lilac junco]

panel configs > general > support team roles

[tawdry echo]

this was way too easy for the amount of time I spent finding out how to deal with it xd

thank you a lot @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #55 - 48)

[lilac junco]

Let me know if it works!

[tawdry echo]

yep, Im waiting for the ticket supervisor to reply

seems like you helped me indeed @lilac junco
thank you again brother

[iron night]

Gave +1 Rep to @lilac junco (current: #54 - 49)

[lilac junco]

[tawdry echo]

[potent bison]

Are you familiar with the bot?

On my server, ive been trying to make custom command so that when I send a command the bot dms the ticket owner the set msg. But during testing, it only seems to send a blank msg.

[lilac junco]

Alright can you show me a screenshot of the custom command in the dashboard.

[potent bison]

Here

[lilac junco]

Click on edit message and set the message you wish to DM the ticket owner.

[frigid fossil]

how to fix dont have access to this server

i have administrator

[potent bison]

oh mb sry

[lilac junco]

Are you the owner?

[potent bison]

i edited desc

[lilac junco]

No worries! I'm here to help

[frigid fossil]

no but i have administrator and the highest role in the discord

[lilac junco]

Could you run /permissionlevel with the bot in your server?

[frigid fossil]

level : 0 User

i ahve the . role

[lilac junco]

Your level is 0?

[frigid fossil]

yes'

[lilac junco]

If it says level 0 it means your role does not have required permissions. Speak with the server owner and tell them to add you to dashboard roles.

[humble sequoia]

━━ xmas notion's inquiry has been moved to a ticket ━━

[fading kettle]

hello guys, is there a way to automatically assign a role to a member who created a ticket?

[misty olive]

Hello. The ticket tool is giving an error. It says the application is not responding.

@fading kettle abi bi bakarmısın?

Bu hatayı alıyorum

[fading kettle]

bende anlamiyorum kardes

daha yarim saatir bu tool la ugrasiyorum

[misty olive]

Geneldemi hata var?

[fading kettle]

bilmiyorum

[humble sequoia]

Vortexx's issue has been solved in another channel.

[storm spruce]

Hi, quick question is there a way that tickets are auto saved on closure or do we have to tick save ticket each time. thanks

[misty olive]

No. I just press the button and it saves. Thanks.

[iron night]

Gave +1 Rep to @storm spruce (current: #436 - 1)

[storm spruce]

thanks just thought it would be easier for the ones who don't press save thanks for the update

[iron night]

Gave +1 Rep to @misty olive (current: #436 - 1)

[scenic forum]

Yes it it possible
It requires premium however
Panel config -> Transcript -> Auto Save Transcript

[misty olive]

No. I'm trying /panel panels 1 but it's not working. It's giving me this error. It's not adding the panel.

[scenic forum]

Please be patient inside your ticket as you have opened one

[lilac junco]

Panel Configs > Ticket > Ticket opened roles

However it is a premium feature.

[dim swift]

r

[misty olive]

How can I open a support ticket here?

[lilac junco]

#🎫│make-a-ticket

[misty olive]

How do I find my Discord server ID on my phone?

[scenic forum]

You can just type $id on your server
Ticket tool will respond with it

[misty olive]

The Embed Links permission is required to send this embedded message. How do we activate this permission?

This is error.

[acoustic wren]

Hello, I've got a question about the app. I created a ticket, forgot to close it and then deleted the channel it created. Now I have Ticket #0001 suck in limbo somewhere. How am I able to close this ticket?

[misty olive]

Thanks.

[iron night]

Gave +1 Rep to @lilac junco (current: #54 - 50)

[scenic forum]

Could you show what you mean?

[acoustic wren]

Actually I think I figured out my issue. I assumed that the app would attempt to create a ticket with the lowest available number and did not realize that it just goes in order no matter how many tickets have been created and deleted. Follow up question: Is there a way to reset the integer? As in have it reset back to 0001 with a command of some sort?

[scenic forum]

Panel config -> Set Count at the very top and select 0

[acoustic wren]

Awesome, thank you!

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 593)

[woeful sky]

how do I make it so if someone’s been waiting too long, a helper is automatically assigned to the ticket?

[worldly helm]

Hello 👋
That‘s not possible.

[woeful sky]

I got question, is tickets v2 owned by ticket tool?

@worldly helm ?

why everyone ignoring me 🙁

[lilac junco]

We are not. Please be patient were also busy. Tickets V2 is not owned by the developers of ticket tool and is completely different.

[woeful sky]

oh ok

ok ima not use it

[hard cloak]

Hi! I have a question. Is there any way I can contact a real person or a moderator? I wanted to explain the problem in detail, but I got banned for 2 minutes.

[humble sequoia]

@hard cloak

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[neat hare]

If I buy premium, can I customize the bot profile, description in my server?

[scenic forum]

Pfp, Banner and Description can be edited with premium, yes

[neat hare]

👍🏻

Thanks

[potent bison]

After using such commands, i want the bot to send a message in ticket as well that it has been sent to user so that we dont use it multiple times.

Any way i can do this?

[scenic forum]

You can make 2 custom commands with the same trigger

One will send a message in the ticket and one will dm

[potent bison]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 594)

[potent bison]

oh i didnt know this

let me thank that guy too

[potent bison]

thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #54 - 51)

[potent bison]

are you like staff here?

[potent bison]

thats not working

[scenic forum]

You sure?
I have tested it on my test server

[potent bison]

i have set $p for both, but only one is running

[scenic forum]

Can you show both commands having the same trigger?

[potent bison]

same trigger $p

or ig i can set it on other bot too..

[scenic forum]

Out of curiosity
Can you remove the delete trigger at the bottom and test again?

[potent bison]

ok

[scenic forum]

I can imagine that the commands aren't ran instantly. So once the first command takes it and deletes. The second command isn't being triggered

[potent bison]

hmm

u were right

[potent bison]

thanks again

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 595)

[scenic forum]

So i tested
Apparently the commands get executed in order of the list on the dashboard
So command one -> Delete Trigger off
Command two -> Delete Trigger on

[flint tendon]

The 'create ticket' button is in a category where everyone is allowed to write, but in a channel where everyone is not allowed to write (to make sure that the button is always readable).
Unfortunately, when someone try to create a new ticket, the permission of the ticket isn't synchronised with the category, but with the channel where the button is place.
This way, the new comers that use it to verify their profile can't write any message nor send any picture

[scenic forum]

Hey
Are you using normal tickets or thread style tickets?

[flint tendon]

Thread I think

[scenic forum]

Can you show me a screenshot of the channel name? name at the side
just to confirm

Since threads look visibly different

[blazing flume]

Hey, I'm not really sure if I'm in the correct place, if not, then I'm really sorry - I just have one question... when you are going to setup the Google Drive storage, for ticket transcripts. Then everything is working perfectly fine, the transcripts are being generated in the transcripts channel as well as having them uploaded on that Google Drive, the problem is that when I try to click and view the "document" (transcript) on the Google Drive, then I just see something like udwiuaduawufbweuihwioeauibfuaw (hope you understand 😅) and I don't see there any messages that are normally in the ticket channel. Am I doing something wrong or anything? 👀

[scenic forum]

What youre seeing is the raw transcript
Youd need to open that with a browser (easiest way) to see it

[scenic forum]

Panel config -> Permissions -> Ticket owner permission -> Edit opened
Here you can set the permissions you want the user to have inside the ticket

[flint tendon]

Thanks a lot

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 597)

[blazing flume]

Hey, what do you mean with "open that with a browser"? I'm in the browser and I still see the djwiaouithaweoawiope 😅

[scenic forum]

Could you show an example?

Just to confirm we talk about the same thing

[blazing flume]

For example

It's from the document (transcript) on the Google Drive

[scenic forum]

How exactly are you opening the transcript file

[burnt meadow]

hii where can i get helpies

[scenic forum]

Hey
here youd just need to ask what you need help with

[burnt meadow]

its not saving ticket transcripts to the channel i chose ):

it keeps saying "Transcript channel not set. Select a transcript channel in the dashboard"

[scenic forum]

Have you selected the transcript channel on all your pannels?

[blazing flume]

Seems like it's opening through Google Docs

[scenic forum]

Yeah thats wrong
Are you on pc or phone?

[blazing flume]

PC 😅

[burnt meadow]

oh u so clever

[scenic forum]

when you just double click on the file it goes straight to google docs?

[blazing flume]

Yep

[scenic forum]

Hmm im afraid im not sure since i cant reproduce that behavior
Youd need to #🎫│make-a-ticket to receive a staff members help
Would appreciate if youd tell me the solution for learning purposes

[latent dawn]

Hey, could you download the file?

[blazing flume]

Ah okay, no worries - thank you for your help anyways! ❤️

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 599)

[latent dawn]

Instead of clicking and opening the doc. Try to download it or copy paste the text on an html reader

[blazing flume]

You are a genius! 🫶

Thank you!

Thanks @latent dawn @scenic forum

[iron night]

Gave +1 Rep to @latent dawn (current: #107 - 10)

[pure delta]

guys if i closed ticket it will work???

[latent dawn]

What do you exactly mean?

[pure delta]

i closed it and idk if they can aee it im new to that stuff

see*

[latent dawn]

In this server?

[pure delta]

noo another

[latent dawn]

Well, if you closed a ticket by error. I just recommend you opening another ticket and tell the situation.

[pure delta]

i cant

its only 1 ticket

[forest beacon]

How do I get access to send a bug report?

[pure delta]

sooo its gone?

[latent dawn]

#1020426768450080899

[forest beacon]

I don't have access to send one

[latent dawn]

The server staff may have a transcript of the ticket.

[pure delta]

ok tysm

[latent dawn]

That is strange, well, almost all bug reports arent bugs. Would you like talking here about your issue and if is a bug, I publish it myself?

[humble sequoia]

@forest beacon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[potent bison]

@scenic forum Is there a way to quickly move a ticket from one category to another?

Using ticket tool or some other tool

[scenic forum]

The tickets can be on different categories
Depending if closed, claimed, opened
Otherwise youd need to do it manually

[potent bison]

its time taking for mobile users

[potent bison]

oh ok

[potent bison]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 600)

[broken musk]

Hello. This Friday I have a tire flat... I work only one hour.. What I can do to not affect my group access? @iron night

[humble sequoia]

@broken musk

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tidal leaf]

I have a ticket that is basically like a ghost ticket, I cannot close it or remove it what-so ever

[scenic forum]

What happens when you try to close the ticket?

[tidal leaf]

let me show u

It shows on the side, I've tried literally everything

This ticket has been here like this for 3+ months XD

[scenic forum]

Have you restarted discord?

[scenic forum]

hmm
Can you type in it by any chance?

[tidal leaf]

Yes, it is server wide for my entire staff team

[tidal leaf]

let me check

[tidal leaf]

I can type but nothing appears, the $close command does not work either.

[scenic forum]

Can you type $debug in it just out of curiosity

Seems to be an error on discords side

[tidal leaf]

I'll attempt

[tidal leaf]

I did $debug but nothing happened.

still like this

[scenic forum]

Thats an error on discords side somehow

And deleting the channel via the delete channel button doesnt work either?

[tidal leaf]

Yeah nothing

[scenic forum]

Even using discords delete button?

[tidal leaf]

Yeah

[scenic forum]

I have never seen or heard anything like that before
You might need to contact discord

[candid imp]

how can i fix this? it shows up when i try to close a ticket

[scenic forum]

Do all your buttons have an emoji and/or text inside?

[candid imp]

yes

[scenic forum]

Could you show me the buttons for
Close ticket, confirm close, transcript, delete

Of the panel that specific ticket got created in

[candid imp]

yes

hold on

[candid imp]

nevermind, i figured it out

i’m pretty sure i did forget to put something

[wraith compass]

Hello how do I make it so only certain people can see support tickets

[worldly helm]

Hello 👋
Is currently everyone able to see your tickets?

[polar raven]

RESET. NFL channels please

[humble sequoia]

@polar raven

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gloomy pond]

Is someone available to assist me with adjusting ticket viewing permissions?

[wanton zinc]

Yes

[foggy sparrow]

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[foggy sparrow]

@gloomy pond read above

[tawdry token]

Problema com crash

[wind gate]

@humble sequoia

[fossil tulip]

is there a way wherein only the support staff (no higher up admin) and reporter to see the ticket chat?

[placid girder]

For the server owner and any role with Administrator access, they will always be able to see every channel.

[mental flower]

when i do /setup it dont work can anyone help

[dawn horizon]

hey does anyone know how to make a set of questions when u create a ticket and when u pick a option it assigns a certain role

[lilac junco]

You can make a question but you can't really assign a role according to the question.

[dawn horizon]

ah dang

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

This is how you create questions.

[strong pond]

Oi

Alguem para atende

[still lava]

Mrburger

From Portuguese (PT) To English (EN)

Someone to answer

Translation requested by Mrburger from Flag-Reaction Feature.

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[delicate tusk]

i am owner of a server and when i try to edit the message it doesntt let me edit it

doesnt let me type or access raw

[lilac junco]

Message Content and edit raw is a premium feature only.

[delicate tusk]

oh ok

ima just use ticket king

[lilac junco]

Thank you for trying out ticket tool.

[rough rover]

guys when i send a panel for testing this is the message i get... Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

any idea what this is

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

@rough rover refer to the embed above

[rough rover]

is it the emoji in the button

like how would i know which emoji

[scenic forum]

You need to check all the buttons you edited

When the error appears when you try to send the panel
It should be inside the create ticket button

[rough rover]

so im helping a friend of mine set this up so i just took over and im trying to figure it out

not using a emoji

[grand sparrow]

how do i make form submissions appear on tickets after they are created?

and how do i make them claimable cuz everytime i do “/claim” it says i cant

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@grand sparrow refer to the 2 embeds above

[scenic forum]

Yep that would break it

[rough rover]

how

[scenic forum]

What do you mean how

[rough rover]

im not even using a emoji

[scenic forum]

You have text INSIDE the emoji field

which makes the bot being unable to send it as its trying to send an emoji when there is none

[rough rover]

lmaooo

now i got it

[rough rover]

thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 602)

[grand sparrow]

how do i make it to where it pings people upon creating ticket?

like i need my middle mans and mods to be pinged when someone opens a ticket

[grand sparrow]

thanks got it working for the most part

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 603)

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[scenic forum]

@grand sparrow refer to the embed above

[candid holly]

Hello! Is there a way to find out which user opened the ticket most often?

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[prime cipher]

Good morning, I wanted to open a ticket for the release but I can't open it. Can you release me? ID: Gladiatorr222
Team Riocarioca

[humble sequoia]

@prime cipher

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Hey
I don't think that's currently possible

[dusky bone]

#🆘│community-support Sir Everything is fine I paid for the course too But Sir The problem is that due to my mistake the money went to you a second time Please return that money to me I had kept that money to buy 1 funded account
I apologize to you for my mistake. You can check it.
Thank you sir.

[latent dawn]

If that is for ticket tool premium purchase, go to #🎫│make-a-ticket and open a billing ticket. If not, this is not your place.

[lyric socket]

yo

i need help

pls

i paiddd 49 usd for the lifetime key and if my mom finds out it doesnt work she will be mad

[humble sequoia]

@lyric socket

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lyric socket]

pls

i need help

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[lyric socket]

ok sorry

[south marsh]

Hello

Any buddy active:(

[lilac junco]

If you need support tell us what is it you need support with. We'll reply within a few minutes.

[south marsh]

Okay

By the way I am new hire

[frosty bramble]

How can i make it so when people open a ticket, they'il have to fill in info?

And that info is displayed in the ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

@frosty bramble refer to the embed above.

[frosty bramble]

I appreciate it thanks

thanks @lilac junco

[iron night]

Gave +1 Rep to @lilac junco (current: #54 - 52)

[frosty bramble]

:D

[lilac junco]

[frosty bramble]

Do i need premium for it?

[lilac junco]

Nope!

[lyric socket]

can anyone help

[lilac junco]

With what?

[lyric socket]

kosmo

[lilac junco]

You were told before you're in the wrong server

[lyric socket]

ik but i dont know what to do

[lilac junco]

We can't help you.

[lyric socket]

oh

[frosty bramble]

System Failure: Invalid Form Body
components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Getting this constantly, idk what to do?

[austere forge]

Refer to the embed below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[frosty bramble]

Any way to see which button's giving the error?

[rose roost]

O

[frosty bramble]

Any way to make the ticket fully removed for admins aswell after the buyer/ticket owner closed it?

[lilac junco]

Panel Configs > Permissions > Support Team Permissions

Edit closed > View Channel

[frosty bramble]

Any way to ping the support roles when a ticket's opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above!

[austere forge]

You have solved this one?

[crystal gorge]

Do you need ticket tool premium to have a drop-down menu that works where when the ticket you create has a different name for example
Other-01 and report-01
???

Also, I’ve asked about how to make a drop-down menu before and it didn’t help me

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[latent dawn]

Hey 👋🏻! Refer to the embded above ^^

[crystal gorge]

For each panel for the drop-down menu should I just duplicate the one I used originally to have a button? And how can I make it that the ticket channel name will be different depending on what you click on the drop-down

[lyric socket]

is there anyone i could dm for help?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[scenic forum]

@crystal gorge refer to the embed above

[scenic forum]

All help must happen within the server
Please state what youd need help with

[crystal gorge]

Do I need ticket tool premium to edit the name

?

[scenic forum]

To automatically change the ticket name depending on ticket type, yes

[crystal gorge]

Oky

[crystal gorge]

How can I make it before the ticket is created make members have to fill out questions?
And after they submit it is created

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@crystal gorge refer to the embed above

[lyric socket]

i bought kosmoaim lifetime key and this keeps coming up when i load the launcher

[humble sequoia]

@lyric socket

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lyric socket]

what is tts

[scenic forum]

That means you're on the wrong server. We are not associated with the problem you're having.

[lyric socket]

oh

srry

i tought this was thee server

[scenic forum]

This server is only for support with the discord bot ticket tool

[lyric socket]

oh

so should i close my tts

[scenic forum]

If you have a ticket open you can close it, yes

[lyric socket]

ok thank you

[rain crest]

Can i have support please?

[humble sequoia]

@rain crest, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rain crest]

I need help with tickets for my users on my server

[scenic forum]

Please be more specific

[rain crest]

.

I need help with the tickets on my server its for my game.

[scenic forum]

What do you need help with exactly?

[crystal gorge]

How do I make a display the form results in the Ticket message?

[rain crest]

a user did $new it didnt work.

[scenic forum]

If youre a free user id recommend this

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[scenic forum]

@rain crest refer to the embeed above
IS command style enabled?

[crystal gorge]

How do I make a display as an additional embed?

[scenic forum]

Inside the forms tab is a button at the very top you can toggle on and off

[crystal gorge]

Is it the one that says auto display form results on the ticket message as an additional embed?

[scenic forum]

Correct

[crystal gorge]

Oky ty so after a member created a ticket it will display in the ticket message correct?

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 604)

[scenic forum]

It will auto display on all panels its on, yes
Alternatively you can test it with a ticket yourself to ensure its working as intended

[trim tangle]

how to spoil it ?

[rugged raven]

Can I change the name of the channel that appears when I open a ticket?

That is, when opening a suggestion ticket, the name of the channel is suggestion 1
When you open an inquiry ticket, the name of the channel is inquiry 1

[harsh epoch]

Hey there, what do you mean by "spoil"?
for that error, you'll need to open the category settings -> permissions -> Ticket Tool -> Send Messages

[harsh epoch]

Hi there!
you can do this by going to Panel -> Ticket -> Ticket Opened channel name

Note: Changing the channel name in this way is a premium feature

[rugged raven]

Okey thx,

I have another question, can I add a picture to the ticket opening message?

[iron night]

Gave +1 Rep to @harsh epoch (current: #30 - 175)

[harsh epoch]

Yes!
Panel -> Messages -> Ticket Message -> Embed editor -> Thumbnail Url

That's also a premium feature

[rugged raven]

That's perfect, thank you so much

[iron night]

Gave +1 Rep to @harsh epoch (current: #30 - 176)

[trim tangle]

Thanks for the reply. Can you tell me more details? I don't understand anything at all.

[iron night]

Gave +1 Rep to @harsh epoch (current: #30 - 177)

[rain crest]

Help someone

[humble sequoia]

@rain crest, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rain crest]

i need support with tickets on my server for my users for a game on RBLX roblox

[harsh epoch]

Are you on mobile or PC?

[rain crest]

PC atm.

[humble sequoia]

@rain crest

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[trim tangle]

PC

[rain crest]

@harsh epoch

[harsh epoch]

Alright!
In that case you'll want to right click on your "Welcome" category, and select "Edit Category", then find the tab named "Permissions"

Once you've done that you'll need to find the role named "Ticket tool" and scroll until you see "Send Messages" and make sure that is enabled

[rain crest]

HELP ME PLSS!!!!!!!!!!

[harsh epoch]

Please don't ping me for no reason

[rain crest]

🙁

[lilac junco]

Alright please explain the issue you're facing.

[rain crest]

Im trying to fix tickets for my server

[lilac junco]

Do you want to setup ticket tool?

[rain crest]

idk how to so i need help from someone

Yeah

i can show you

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@rain crest refer to the embed above.

[rain crest]

Ok

[trim tangle]

And where can I find the welcome category?

[harsh epoch]

It'll be in your servers channel list somewhere

[trim tangle]

the fact is that this error is not in my channel, but in someone else's

[harsh epoch]

You're not staff in that server?

[trim tangle]

No

[harsh epoch]

Oh.
In that case the best you could do is try and let that servers staff know about it then

[crystal gorge]

How do I make the emoji in the drop-down menu a server emoji?

[vernal scroll]

it say aplication dont react

pls help

[crystal gorge]

Can you give some more context?

What were you doing for it to say that?

[vernal scroll]

i try setup it

[crystal gorge]

Check that you set it up correctly that might be the issue

[vernal scroll]

ok ty👍

[crystal gorge]

If it lacks necessary permissions that might make things not work

[vernal scroll]

thanks @crystal gorge

[iron night]

Gave +1 Rep to @crystal gorge (current: #437 - 1)

[crystal gorge]

What are these for?

[vernal scroll]

idk

[crystal gorge]

Oh oky

[scenic forum]

if you thank someone they receive +1
Its a rating and statistic of how much someone has helped

[crystal gorge]

Oky

[crystal gorge]

Also ^

[scenic forum]

Sorry im not following what you mean with that

[crystal gorge]

The message I replied to

[scenic forum]

You upload the emoji to the server?

[crystal gorge]

Ik but I mean like

Let me get an example

How do I make the emoji next to the selection a server emoji

[scenic forum]

Panel config -> Dropdown style
Each option has a slot where you can insert an emoji into
If you type
$id YOUR EMOJI HERE
you receive a copy pasteable version for it

[crystal gorge]

So I need to do dollar sign then the emoji ID?

[scenic forum]

Example
$id

The bot will reply with the text you need for the dashboard

[crystal gorge]

How do I get an emoji ID?

[scenic forum]

Please use the command example i provided on your server with the emoji you want to use

[crystal gorge]

Oh oky sorry i was kinda slow

[crystal gorge]

I did this, but nothing happened

[scenic forum]

Can you use /debug inside the same channel the bot didnt respond in?

[crystal gorge]

I’ll just try it in general instead…

[crystal gorge]

It worked in gen

[scenic forum]

In that case ticket tool doesnt have permission Send message and or View channel inside the other channel

[crystal gorge]

Oky

So I just do that process for every single emoji?

[scenic forum]

yes

[crystal gorge]

Oky

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 605)

[crystal gorge]

Also one for when you help me earlier

Thanks @scenic forum

Oh

Oh well ty

[scenic forum]

Theres a cooldown

[cyan adder]

hey

[balmy badge]

what is dashboard roles?

[gusty flare]

Hello, Is it possible to add a "close ticket with reason" button to allow moderators to close tickets with a stated reason ?

[lilac junco]

Basically whatever roles you put in there will have access to edit your server's ticket tool dashboard

[austere forge]

Only possible with the command /close

[versed silo]

Hey is there anyway to see old tickets that have been closed in the past with being able to see the message history

[placid girder]

Transcription is the only way to retain tickets. If it wasn't set up, and the channel/thread was deleted, then it is gone. 😔 So sorry for any inconvenience!

[indigo lava]

Uhh hi I'm currently setting up my server and from the tutorials I watch, since I'm a visual learner, it says to go to the website to set up the bot, so when I try to, it asks me to log in using my account, and when I try, it doesn't let me?

What do I do to fix this?

[scenic forum]

What happens once youre logged in?=

[indigo lava]

It won't let me log it

[scenic forum]

The login itself runs over discord

[indigo lava]

All it says when I click log in it says verify your account

[scenic forum]

Could you show where the error displays?

[indigo lava]

Like send a ss?

[scenic forum]

yes

[indigo lava]

After I click log into acc

[scenic forum]

That means your discord account doesnt have a verified email i think

[indigo lava]

I made this acc with an email..

[versed silo]

How do you know if transcripts is set up I barely use discord

[scenic forum]

You need to verify your email with discord
It should say in your user settings that its not verified

[indigo lava]

It's verified 🥲

[scenic forum]

Im afraid youd need to contact discord then

[indigo lava]

Darn it 😓

[scenic forum]

https://support.discord.com/hc/en-us/articles/213219267-Resending-Verification-Email

And if youre not logged into a the false account
discord is your last chance

[placid girder]

At the dashboard

https://tickettool.xyz
you just have to go to Panel Configs > Transcript!

[versed silo]

Oh what happens if you don’t got no roles in that server

Or is just not possible

[placid girder]

I'm not sure what you're asking.

[versed silo]

I press dashboard nd it only shows 2 servers

Oh that means it wasn’t enabled

[scenic forum]

You can only see servers on the dashboard for which you have Administrator or a Dashboard role on

[grim pawn]

Can anybody Help me ?

[humble sequoia]

@grim pawn, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[grim pawn]

Oh, sorry. My ticket channel is not showing up in the panel, I mean on the dashboard website of the Discord ticket tool. You can click on the panel there, then select the role and choose the channel, but my ticket channel does not appear.

[scenic forum]

Do you receive any error when you try to send it?

[grim pawn]

So with error messages, I don’t really know what they mean, but what I mean is that in the manager you can select the channel. There is no error message there; instead, the channels simply aren’t shown. Only the headings are displayed—the ones you can click on to then show the channels. But only this heading is there; the channels themselves are not shown at all.

[scenic forum]

Can you show a screenshot of where youre stuck right now

[grim pawn]

Yeah sure

Im germany

[scenic forum]

Damit sucht du lediglich aus in welcher Kategorie tickets erstellt werden
Was genau willst du denn machen

[grim pawn]

Jaa zum Glück können sie deutsch.
Also die Sache ist halt auf meinem discord habe ich halt verschiedene Kanäle und der Ticket ist halt in Informationen drin aber wenn ich dann bei diesem Penel System dort bin wird der Ticket dort dann nicht angezeigt also konkret gesagt mein ticketkanal ist dann im Information drinne aber dann beim Penel System wird halt nicht angezeigt

[scenic forum]

Das Dashboard zeigt dir nicht in welchem channel der Ticket erstell button ist wenn du das meinst

Hast du in jedem deiner tickets eingstellt in welche kategorie die sollen?
Panel config -> Category

[grim pawn]

Was meinst du damit genau?

[scenic forum]

Panel config -> Category
Hier musst du im dashboard auswählen in welcher kategorie die tickets geöffnet werden sollen

[grim pawn]

Ich verstehe das glaube ein bissen also ist damit das hier gemeint?

Achso sorry das Obere

[scenic forum]

Kategorie

[grim pawn]

So habe ich das

[scenic forum]

Und wo genau soll es angezeigt werden was es gerade nicht tut?

[grim pawn]

Wenn man ja zurückgeht wo diese ganzen Kategorien stehen oder auch Bots oder sowas kann man ja weiter runter gehen und dort steht häufige verwendete konfigurierung oder so und dort muss man ja dann Ticket tool antippen und darunter den Kanal aber der Kanal von Ticket will ja nicht angezeigt es wird ja nur den Überschrift sozusagen angezeigt

[scenic forum]

Offene tickets werden nicht auf dem Dashboard angezeigt wenn du das meinst

[grim pawn]

Hmm wäre es möglich wenn wir kurz in einem call gehen könnten und ich dort eine Bildschirm Übertragung machen könnte?

[scenic forum]

Leider nein
Du kannst mir aber mal ein screenshot zeigen mit was genau du meinst wo tickets angezeigt werden sollten (Auf dem Dashboard wird sowas nicht gezeigt)

[scenic forum]

Du willst das ticket erstell menu in den ticket channel senden?

[grim pawn]

Ja genau

[scenic forum]

Du hast lediglich ausgewählt in welche kategorie ERSTELLTE Tickets geschickt werden sollen

[grim pawn]

Oh habe halt Tutorial geguckt warte Damm mal kirz

Das tut mir leid daß ich so dumm sorry

[scenic forum]

Kein stress
Gibt ja den server zum helfen

[grim pawn]

Aber danke schön für die Hilfe hat mir geholfen einen schönen Abend noch und frohe Weihnachten

[scenic forum]

Danke gleichfalls :)

[grim pawn]

Danke

[jade topaz]

can someone help me with .ad and .req commands

[scenic forum]

Could you elaborate what you mean?
Ticket tool doesn't have such commands

[jade topaz]

one sec let me find photo someone requested

that

[dull reef]

I need help

Every time I run a command on TT it says this interaction Failed

[scenic forum]

Those commands don't exist
They maybe created a custom command for it but by default that's not a thing

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[scenic forum]

Can you use /debug?

[dull reef]

I haven't tried hold on

[jade topaz]

too much work lol

idk how to set that up

[dull reef]

Didn't work

[scenic forum]

Ticket tool doesn't have the send message permission on the channel

[scenic forum]

Select a trigger
For your case
.ad
Edit message and type what you want the command to respond

[jade topaz]

like i have to code it
mb im a little slow in the head

[scenic forum]

That's not really coding

[quaint marsh]

$help

[scenic forum]

You just need a trigger and a response

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[dull reef]

Thank you it's fixed I'm stupid

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 607)

[jade topaz]

trigger is .ad

[dull reef]

How would I give the bot permission to save a transcript

[scenic forum]

Then you need to click edit message and write what you want It to respond

[scenic forum]

Is there any error you're receiving?

[jade topaz]

alright

[humble sequoia]

@cyan adder

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Can you use /debug inside the transcript channel

The bot is missing the view channel permission inside the channel

[dull reef]

Thank you again for that

[iron night]

Gave +1 Rep to @scenic forum (current: #12 - 608)

[tawdry fulcrum]

I need help with cobblegalaxy

[humble sequoia]

@tawdry fulcrum

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

@scenic forum i got it to work but now for the image in the link for it, it shows the link instead of hiding it like how you make a message blue with symbols like [ and )

[scenic forum]

Could you show what you mean

[jade topaz]

i think i fixed it one moment o

[jade topaz]

how do i make that disappear

the link i mean

[scenic forum]

What are you trying to do

[jade topaz]

make it so the image link doesn’t show up

can i dm the ad to show you what it’s supposed to look like (im not advertising)

[scenic forum]

Yes

[devout remnant]

Oi

[scenic forum]

I'll respond on this server however tho

[devout remnant]

Alguém me ajuda

[scenic forum]

Can you show your full cc response

[jade topaz]

wdym

[devout remnant]

Help

[scenic forum]

The response on the dashboard

[jade topaz]

ah yes

[devout remnant]

My NN ticket isn't working, can you help me put the ti on my server?

[scenic forum]

Are you receiving any error?

[jade topaz]

that image link isn’t supposed to show up like this

[devout remnant]

Someone speaks Portuguese.

[devout remnant]

I am from Brazil

I don't understand English.

[jade topaz]

huh

[scenic forum]

Did you forget a)?

[jade topaz]

I speak only english lol

[wraith compass]

Yes sorry for the late reply

[jade topaz]

omg yes 😭😭

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[scenic forum]

@devout remnant ^

[devout remnant]

Oi

@scenic forum

Could you please log into my server and submit the ticket for me? I would be very grateful if you could.

[scenic forum]

no

[devout remnant]

Please, brother.

It will be quick, you're professional, and that's what I need urgently.

[foggy sparrow]

He said no, please stop asking

[devout remnant]

Sorry

[jade topaz]

is it down im trying to do the command to set up and it just keeps saying this

[foggy sparrow]

Make sure to follow the embed below

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[frank ocean]

I won the owl a few days ago and it wouldn’t let me claim it I messaged star pets on the website and haven’t gotten a response what should I do

[humble sequoia]

━━ Karma's inquiry has been moved to a ticket ━━

@frank ocean

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hello! 👋
How can I help you?

[potent bison]

ticket tool down?

[worldly helm]

No, what makes you think that?

[potent bison]

custom commands not working

[worldly helm]

Can you please try using the /debug command in the channel where it's not working?

[potent bison]

all green ticks

[worldly helm]

What custom command is not working?

[potent bison]

oops sorry i figured it out

the guy closed dms for bots and left the server too

[potent bison]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #5 - 1045)

[worldly helm]

No worries!
Glad you figured out 😄

[fading grove]

Есть администраторы русские?

[worldly helm]

Hello! 👋
What can I help you with?

[still lava]

Lias0_0

From English (EN) To Russian (RU)

Привет!
Чем я могу вам помочь?

Translation requested by Lias0_0 from Flag-Reaction Feature.

[fading grove]

Знаете ли вы сервер ANIMEWORLD у меня был этот скин и он у меня буквально сразу пропал после вылета

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[still lava]

Lias0_0

From English (EN) To Russian (RU)

Мы предоставляем поддержку Ticket Tool Диссон-бот не может помочь вам с любой проблемой, которая у вас есть.

Дифф

• Мы не знаем, с какой командой поддержки вы должны связаться, чтобы решить эту проблему, и, к сожалению, мы не сможем точно сказать вам.

'' пункт
** Если у вас нет дополнительных вопросов относительно нашего бот-билета, пожалуйста, закройте этот билет* *

Translation requested by Lias0_0 from Flag-Reaction Feature.

[opaque bear]

Sos

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[merry atlas]

Guys how do you edit the order of your panels for a drop down

[scenic forum]

It will pop up in the same order you've set up on the dashboard

[merry atlas]

How do you change the order

On the dashboard

[scenic forum]

By selecting which panel you want in which order?

[merry atlas]

Yes how do you do that

Like where can I do it

[scenic forum]

Are you even in the dropdown section?

[merry atlas]

Yes

[scenic forum]

I fail to understand the confusion

If you have 4 items in the dropdown
Item 1 is first
Item 2 is second
And so on

[merry atlas]

Yes how do you change the order of it

Like where

[scenic forum]

You select the panels

Show me a screenshot of where you are in the dashboard

[pseudo ravine]

There's no way to directly change the order. You'll need to remove all items and re-add them in the correct order you want

[merry atlas]

Oh

Thx guys

[wet tundra]

what to do ? everytime i click send it sends this message, but in my tickets channel itself, it has ticket tools able to access channel, and its in the support roles on the website as well

[scenic forum]

Can you use /debug inside your tickets channel?

[wet tundra]

it says application did not respond

[scenic forum]

Ticket tool is missing the send message permission inside the channel

[wet tundra]

ohh ok ty

[twin cypress]

Hola, tengo un problema con mi server privado de aura yo compré un servidor privado antes de que quitaran aura temporalmente y cuando ahora volvió me di cuenta que ya no lo tengo

[still lava]

Mrburger

From Spanish (ES) To English (EN)

Hey, I have a problem with my aura private server I bought a private server before they temporarily removed aura and when he came back I realized I no longer have it

Translation requested by Mrburger from Flag-Reaction Feature.

[humble sequoia]

@twin cypress

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[pallid arch]

Cómo obtengo rango para administrador o moderador en los juegos?

[still lava]

Mrburger

From Spanish (ES) To English (EN)

How do I get rank for administrator or moderator in games?

Translation requested by Mrburger from Flag-Reaction Feature.

[humble sequoia]

@pallid arch

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[thin river]

It is not letting me file a restore

[vocal spoke]

Im trying to add ticket bot to my server but i dont see the servers that has ticket bot added only the servers that doesn't have ticket tool bot

[scenic forum]

Can you use /debug on the server you added ticket tool on?

[vocal spoke]

Ok

https://discordapp.com/channels/509192800865353738/662692902245498910/1452907804745662557

[scenic forum]

You need either Administrator or a dashboard role set by an Administrator to have access to the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 23, 2025, 6:17 AM

[vocal spoke]

Okay okay

How do i do that?

[scenic forum]

You cant do that
An admin on your server needs to do that

[vocal spoke]

Can you like explain how

Sorry

[scenic forum]

You need the adminstrator permission on your discord role.

[scenic forum]

or a Dashboard role

[inland crest]

aidez moi svp

help me please

[humble sequoia]

Invalid Form Body: Invalid emoji

Cette erreur indique que vous avez sélectionné un emoji invalide, c'est-à-dire un emoji que Ticket tool n'est pas capable d'utiliser, dans un champ de bouton.

Quel Emoji ?

Cela dépend de l'action pour laquelle l'erreur apparaît, les cas les plus courants étant le bouton Créer un ticket ou l'un de vos emojis de l'option Dropdown (autrement appelée liste déroulante sur le tableau de bord🇫🇷)

Vous pouvez visiter votre Liste des boutons pour trouver tous les boutons disponibles et trouver celui qui est en conflit par vous-même.

Pourquoi Ticket tool ne l'accepte-t-il pas comme valide ?

• Vous avez sélectionné un emoji qui n'existe plus, c'est-à-dire qui a été supprimé.
• Vous avez écrit du texte à la place d'un emoji (ou en plus d'un emoji)
• Vous avez saisi un code pour un emoji personnalisé provenant d'un serveur dont le bot n'est pas membre.
• Vous avez saisi un code d'emoji personnalisé de manière incorrecte.
• Vous utilisez un iPhone et avez saisi un emoji en utilisant le pavé emoji du téléphone (utilisez plutôt le sélecteur d'emoji du site web).

[lilac junco]

@inland crest

[inland crest]

merci thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #53 - 53)

[lilac junco]

Je suis content d'avoir pu vous aider.

[dense current]

hola si, cómo obtengo rango para administrador o moderador en los juegos?

[blazing cipher]

Hello

[humble sequoia]

@dense current

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

Storage Mode

If your server has a high daily ticket flow, i.e., more than 2,000 tickets per day, or your server has many channels already, storage mode may be of great help to you. When enabled, storage mode will purge tickets you mark to delete and will place them into a special storage category, waiting to be reused as a new ticket channel!

- Note: Any channels inside the selected category will be counted as a channel to be reused.

To enable this feature you can visit the Server Configs in your Dashboard!

[lilac junco]

@scenic lotus refer to the embed above.

[latent dawn]

-# Discord has a maximum channels, you have to wait until there are less so the bot can create another ticket.

[pastel merlin]

Hello

I got banned for no reason

How to unban

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[glass pike]

bonjour, je voudrais savoir j'ai j'ai configuré un ticket via le dashboard j'ai décider de faire une copie de se ticket pour gagner du temps mais je n'arrive pas a trouver comment changer de nom du ticket

[austere forge]

Que souhaitez vous changer exactement ? le nom du salon lorsque le ticket se créer ou alors le nom du bouton ?

[glass pike]

quand on commence la configuration il demande un nom c'est ce nom la que je souhaite changer

[austere forge]

Vous devez accéder a ce panel et dans l'onglet Panel configs à gauche, et en haut vous verrez un bouton Rename

Via ce bouton vous renommer le nom du panel

[glass pike]

nice merci beaucoup

[vast kayak]

How can i send the panel

[lilac junco]

You can do so by going to panel configs and pressing the send button.

[clear narwhal]

How can I open ticket

[lilac junco]

In this server?

[clear narwhal]

How can I trust me it’s really annoying

I don’t no how can I open a ticket coz uber eats is diging my head

[clear narwhal]

Can you please teach me in detail so I can open a ticket coz I am not getting bonus I was doing 30 31 n 31 oders n I didn get any bonus it’s showing acceptance rate 91 how could it be
If it’s on auto
They tryna scam me or what

[humble sequoia]

@clear narwhal

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[timid moon]

Hi i need support as my account has been hacked

[humble sequoia]

@timid moon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[timid moon]

Ticket not created

[pseudo ravine]

You’re still in the wrong place regardless

[jade ravine]

Is there any way to make a transfer command for tickets?

[humble sequoia]

User's issue has been solved in another channel.

[brittle moon]

@humble sequoia @humble sequoia

[dawn oxide]

hi

[jaunty ice]

hi

how do i edit the second embed editor

[scenic forum]

You need premium to edit the darkened fields

[jaunty ice]

ou alright

thx

btw if i use the 7 day free trial is it possible

[scenic forum]

yes

However most premium features will revert back once it expires

[jaunty ice]

oh

alright thank you for the info

[trim panther]

how can i create a ticket?