🆘│community-support

[crystal flame]

ill check it out
ty very helpful

thanks @restive condor (my issues been resolved)

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2836)

[cunning axle]

Can someone help me create a ticket so other people can open it and I can repaint it?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

[cunning axle]

Thank you very much

[young spruce]

anyone know how i can make it .close instead of /?

[harsh epoch]

Hey!
Server configs -> Command Prefix

[drowsy epoch]

Oi fui banido permanente sem motivos e foi por isso ai do print o pfv me desbane

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[foggy sparrow]

@drowsy epoch ⬆️

[old mortar]

I try to set up the ticket bot, but it keeps saying "The application did not respond." It's been doing that for a few days now.

[lilac junco]

Please run /debug on your server.

[old mortar]

Says the same thing

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lilac junco]

Give the bots these permissions.

[old mortar]

Does same thing

[lilac junco]

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Give it all the permissions listed above.

[vague isle]

How do i fix this issue? Normal members can't open the ticket but moderator or higher can

[steady ether]

Hey

You might have done
Support team only

[vague isle]

a

[vague isle]

Oh yeah it work now thanks silly me 💀💔

[iron night]

Gave +1 Rep to @steady ether (current: #58 - 33)

[simple canopy]

Good morning

[lilac junco]

Please refrain from chatting here unless you're providing support.

[steady ether]

No problem
Have a good day
Thanks for choosing ticket tool

[iron night]

Gave +1 Rep to @vague isle (current: #435 - 1)

[vague isle]

Also one more thing how do i make it ping staff role once ticket got created

[lilac junco]

(sorry for interrupting cool)

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague isle]

Thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #78 - 21)

[lilac junco]

[sour laurel]

Why is this?

[lilac junco]

Make sure the bot has these permissions

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[sour laurel]

Thank you @ Mrburgerbut I got another question how do I get 2 of these

[lilac junco]

Do you want to do this?

[sour laurel]

Uhh

Yeah

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lilac junco]

Refer to the embed above!

@sour laurel let me know if you have any concerns.

[sour laurel]

Okay thanks @lilac junco

[lilac junco]

[hasty igloo]

hello, is there anyway for when people create a ticket, ticket tool will send a picture, sort of like this:

To prove who you say you are take a screenshot of your user:

Example Below: (Here would be the screenshot)

And the person should follow the example listed above

[lilac junco]

Hello! I suggest you to #🎫│make-a-ticket since you're getting no response here.

[humble sequoia]

@silent lintel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hasty igloo]

what’s up, you think that’s a good idea? do they also help with stuff like this in tickets?

[lilac junco]

A support team member will answer your question.

I'm not sure of the answer so I prefer not to answer it.

[hasty igloo]

got you, i’ll do that now then, thanks

[iron night]

Gave +1 Rep to @lilac junco (current: #76 - 22)

[lilac junco]

[hasty igloo]

nah, you’re fine, don’t worry

[tall shoal]

[formal laurel]

Hii

Yesterday I open 1 ticket now I am trying to open a ticket but not opening

Showing that u reached the limit by creating just 1 ticket

How to open 2 ticket

[lilac junco]

Did you close your current ticket?

[formal laurel]

How to close it

[lilac junco]

Close button

[lone token]

How to set-up anyone pls tell

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@lone token refer to the embed above.

[lone token]

?

[lilac junco]

To setup ticket tool, refer to the embed I sent above.

[lilac junco]

This

[lone token]

Thx

[iron night]

Gave +1 Rep to @lilac junco (current: #74 - 23)

[lilac junco]

You're welcome!

[crystal flame]

how can i make the add command be limited to the users and not roles. like to avoid adding groups of people on their shared roles?

[lone token]

Can you tell me if I want to add multiple ticket option in 1 msg how can I because it's showing different

[lilac junco]

Hello! I am unsure about the answer, please #🎫│make-a-ticket and a support team member will answer you!

[lilac junco]

Like this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lone token]

Yes

[lilac junco]

Refer to the embed above.

[lone token]

How to get panel it

Id

[lone token]

?

[lilac junco]

One second

[lilac junco]

The numbers before the panel's name is the Panel's ID. For example, the panel ID for Support Tickets is 1

[lone token]

Thx a lot

[iron night]

Gave +1 Rep to @lilac junco (current: #74 - 24)

[lilac junco]

You're welcome!

[simple canopy]

I need some help here

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[stuck karma]

Hi there, having a problem where the server isnt popping up on the dashboard so im struggling to create pannels for my server

[lilac junco]

Can you run /permissionlevel in your server and tell me what level if says you are.

[stuck karma]

wait i think I fixed it I just had to sync my servers on the dashboard

[lilac junco]

Great!

[stuck karma]

thank you

[lilac junco]

You're welcome.

[mint lynx]

I can't configure "edit raw", pls help

[austere forge]

You need a premium subscription to use this option, you can always add embed and change the text from there

[gilded tinsel]

Anyone knows why the escalate command is not working? Trying make the command set it from one support team to the appeals team but the support staff is not able to run the command even after adding the support roles manualy to the allow option and turning off support only option (since even if they were in the support team, they were not able to run it.)

Any one knows something? (Will respond in a few hours.)

Note: I'm talking about the advisor, Chairman and Vice-Chairman role.

[steady ether]

Hey

Hey I will guide you

Also enable support team so normal people doesn't do /escalate

Can u try resending the panel

[gilded tinsel]

My 3am brain did not saw that they were not able to run commands.🥲

Rip 5 hours of sleap.

Anyways, thank you for your help!

[steady ether]

Np

[glass geode]

is there anyway someone can help me create a ticket in the roblox Tower Defense Simulator Dc Server?

cuz i dunno if i created a ticket or not

[lilac junco]

We cannot help you with that unfortunately.

[glass geode]

oh alright then

[pastel escarp]

where is ticket

[foggy sparrow]

What do you need help with?

[pastel escarp]

whats the black market sale ting

[oblique ravine]

How can't i make a ticket bot invite i mean like click to create a ticket

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[oblique ravine]

Ok ty

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2838)

[latent dawn]

If you mean the Black Friday. Please, go to #📣│bot-news message for more information.

[torn vault]

how can i make the members can't close the ticket?

[austere forge]

Dashboard > Panel Configs > Buttons > Close Ticket Button > Support Team Only

[eager vapor]

How can I do this?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[latent dawn]

Refer to the embded above ^^

[amber cedar]

Where is the ticket tool premium bot link?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic forum]

@amber cedar refer to the embed above

[amber cedar]

Everyday my 35k member server gets rate limited due to 2k channnels per day, how can I fix this?

I have premium aswell

[humble sequoia]

Storage Mode

If your server has a high daily ticket flow, i.e., more than 2,000 tickets per day, or your server has many channels already, storage mode may be of great help to you. When enabled, storage mode will purge tickets you mark to delete and will place them into a special storage category, waiting to be reused as a new ticket channel!

- Note: Any channels inside the selected category will be counted as a channel to be reused.

To enable this feature you can visit the Server Configs in your Dashboard!

[scenic forum]

@amber cedar refer to the embed above

[sick bridge]

Pls help

@scenic forum

[scenic forum]

The bot is telling you the problem

[sick bridge]

I what should I do

[scenic forum]

Give it the permission it tells you that its missing

[sick bridge]

Oh sorry for disturbing

I’m sorry

Still not working

[amber cedar]

So when a ticket is closed, instead it deleting the channel it will go to a special category and be used as a new ticket?

I needed this so bad.

[scenic forum]

correct

[scenic forum]

Can you use /debug

[sick bridge]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1445543653618745398

[scenic forum]

what happens if you press the close button at the top

[sick bridge]

Tottalynothing

[amber cedar]

But @scenic forum there's a bad issue for me aswell, 45/45 tickets created in a category.

[scenic forum]

Then create another category

[amber cedar]

And it will auto go there?

[sick bridge]

No

[scenic forum]

Once the first one is full it will use the next one and so on

You need to select the categories in the server config -> Storage mode

[sick bridge]

Hey what about me

[scenic forum]

Can you please be patient

[scenic forum]

Can you use /debug inside the ticket channel

[sick bridge]

https://discordapp.com/channels/509192800865353738/662692902245498910/1445543653618745398

[scenic forum]

That was not used inside the ticket channel

That was used inside General

[scenic forum]

Use it in the same channel as this screenshot

[sick bridge]

Says app didn’t respond

[scenic forum]

The bot is missing the View Channel permission in both your tickets and ticket-0001 channel

[sick bridge]

Oh ok

[pastel escarp]

i need help

how can i make so when i click on one off them they need to type a answer orquestion etc

[harsh epoch]

Hey there! Do you mean something like this?

[pastel escarp]

hey i just found out how but thanks for the answer if i need more help ill ask

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 152)

[harsh epoch]

Ah, alright!

[sharp monolith]

How do I make it to where it shows what queue your tickets in

[harsh epoch]

What do you mean by "queue"?

[sharp monolith]

Like at the bottom

[harsh epoch]

That's making use of yagpdp, which is another bot. I wouldn't know how they've made it work like that, sorry

[sharp monolith]

Oh okay thank you I thought u could do it with tiket tool aswell

[harsh epoch]

not directly through ticket tool unfortunately

[sharp monolith]

That sucks thank you for your help

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 153)

[pastel escarp]

@harsh epoch can we only have 3?

[harsh epoch]

You can have up to 5 questions per form

[pastel escarp]

what about dropdown

like categorys

[harsh epoch]

I believe the limit is 25 if i remember

[pastel escarp]

i cant get more then 3

[harsh epoch]

Could you show me what your dropdown page looks like?
Dashboard -> Dropdown Style

[pastel escarp]

ohhhhh wait im stupid i fixed

lol my bad...

[harsh epoch]

No worries!

[pastel escarp]

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 154)

[warm plinth]

Shame we didn't see this as there was no ping with the other code (the 25) or this code.

[scenic forum]

There was an @ everyone ping in #📣│bot-news

[warm plinth]

And the code was broken then. (See the conversation in premium chat)

Apparently it was 25 not 2025 but noone pinged it or edited the ping in bot news. Then when it got fixed no one pinged either and all the talk was about issues with non-dollar currencies.

[scenic forum]

The code was broken for the first hour or two until they resolved the issue

[warm plinth]

And we tried it right when it pinged and everyone complained in premium.... I just happened to look here and saw the non-pinged correction.

[scenic forum]

Feel free to create a billing ticket at #🎫│make-a-ticket

[pastel escarp]

how can i change color on this

@harsh epoch

🙏 😅

[scenic forum]

That embed cannot be edited
If youd like to edit it youd need to edit your own embed and add the answers variables

Refer to the bottom of the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pastel escarp]

ive done it but cant find where to change embed

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[scenic forum]

@pastel escarp refer to the embed above
Field 12

[pastel escarp]

where do i find this

[scenic forum]

Panel config -> Ticket -> Edit ticket message

[pastel escarp]

i did it but the color isent enable where i have the questions/answers in ticket

[scenic forum]

Can you show which message you mean?

[scenic forum]

As stated previously you cannot edit the direct forms embed

[pastel escarp]

ok can yall add a opton for it?

[scenic forum]

You need to put the forms content into your ticket message

if you want it colored

[scenic forum]

Refer to the very bottom of this embed

[pastel escarp]

i did it not working im trying to follow what u sendt but dont rly undertsand

wait

ill take time looking into it

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 537)

[pastel escarp]

• To display the results from the form you need to add the {create.form.x} variable to your

i need to do this?

[scenic forum]

yes
replace the X with the number corresponding to the form
Form 1 is number 1
form 2 is number 2 and so on

[pastel escarp]

where do i replace lol sorry i havent done this ne before

[scenic forum]

inside your ticket message where you want the answer to display

[pastel escarp]

@scenic forum

[scenic forum]

Please do not ping for support

[pastel escarp]

after the {create.form.1} can i type a message or do i need to add embed editor and then {create.form.1}

[pastel escarp]

okok my bad...

[scenic forum]

I dont understand what you mean im afraid
Whats your main language?

[pastel escarp]

norvegian lol

anyways idk how to do this ill try a other time goodnight

[winter goblet]

I'm having an issue where tickets is not giving message history perms. How do I fix this?

[winter goblet]

nvm

fixed

[shadow berry]

is there any way to transfer your ticket system from one server to another that you own?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[austere forge]

Refer to the embed above please

[hollow vale]

hi my tickets anyone can close them how do i fix it ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mental shoal]

help my

@austere forge

[austere forge]

Since you're a regular member, there's nothing you can do except inform the server staff of the situation

[raw bramble]

yo guys how to be middle man

[austere forge]

You're in the wrong place

[plain citrus]

Anyone know how to stop new tickets being created in another ticket

[harsh epoch]

As in it's clearing all messages from that channel and being re-used?

[plain citrus]

We'd resolve a issue in a ticket, leave it closed then someone would make a new ticket but it would go in that old ticket

something like this

[harsh epoch]

Could you check that you have storage mode disabled?
Server configs -> Storage Mode

[plain citrus]

it was on, i just disabled it now

[willow flax]

someone help i tried creating new tickets still same thing "the application did not respond"

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[latent dawn]

Refer to the embded above ^^
The bot needs those permissions.

[simple canopy]

انا هنا لمساعده اي شخص عربي
I am here to help any foreigner

[solid sun]

how to open tckets?

[latent dawn]

You can directly ask your issue here and wait for someone to answer you or you can directly open a ticket on #🎫│make-a-ticket .

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[next epoch]

One message removed from a suspended account.

[harsh epoch]

Editing that field for ticket panels is a premium feature unfortunately

[next epoch]

One message removed from a suspended account.

One message removed from a suspended account.

[prisma patio]

i can't open new tickett

[scenic forum]

Are you staff on the server you need help with?

[bright silo]

why does /closerequest not work and just close it without requesting

😭

[harsh epoch]

What do you mean by not working? If you wanted to close a ticket without requesting it you'll have to use /close instead

[bright silo]

when i do /closerequest, it doesnt request the opener if we can close it, it just closes it

this has been going on for months now

[buoyant juniper]

How to create a ticket like this

[bright silo]

i can help you if youd like

[buoyant juniper]

yes pls

[lilac junco]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

Refer to the embed above!

[harsh epoch]

Hm, and nothing else appears at all?

[bright silo]

no, i can show u if youd like

[harsh epoch]

If you could that would be amazing

[harsh epoch]

Do you have a screen recording you could send here rather than an invite link?

[bright silo]

how do i do that lol

wait

one sec

[quaint marsh]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[quaint marsh]

How do i do tickets like this

[harsh epoch]

Hey there!

Refer to the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[quaint marsh]

Ty

thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 155)

[harsh epoch]

No worries!

[lone token]

1 more help

[edgy quartz]

Hello! Please help me because I am so lost about where to turn for help. I bought a key for Honkai Star Rail, I have version 24h2, not 25. I disabled all antivirus programs and other security measures, but when I press F2, my laptop restarts. This happens every time. Please tell me where I can go for help with this problem 🙏

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[torn vault]

how can i make the ticket name when some1 open it be the same name as the user who opend the ticket

[harsh epoch]

Hey there!
You can do that by using the {ticket.user.name} variable

Panel -> Ticket -> Ticket Opened Channel Name -> add "{ticket.user.name}"

Note: Changing the ticket name is a premium feature

[quaint marsh]

@harsh epoch so, i tried but im kinda lost could you help me with an video? Send in dms? Ty

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 156)

[harsh epoch]

Support must remain in this server. What is it you're struggling with exactly?

[quaint marsh]

I don’t know how to make this even with the message u helped me with
Im too lost idk how to do it

Plis vid

[harsh epoch]

I can't create a video at the moment, but if you go to the dashboard, select your server and find the "Forms" option I can guide you from there

[lone token]

Super cool server booster can you tell me i set this bot in 1 of my server I want same in other can I copy it directly any method

[harsh epoch]

Hey!
you can try using the backup feature, although once copied i'd recommend to go back over and check your settings. Refer to the embed below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[lone token]

If my account doesn't have ownership

[full hill]

Peace

[harsh epoch]

The feature can only be used by the server owner i'm afraid. You would have to get them to create the key

[lone token]

Oh why afraid

[fluid wadi]

HI

caps

hi

i need help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[torn vault]

how can i make when someone open a ticket make the ticket shows in specific catagory

not in suggested

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[worldly helm]

[quaint marsh]

I dont see forms

[quaint marsh]

Ooo

Ok lemme see

[torn vault]

it keeps showing in the suggested

[quaint marsh]

&help

&help

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Please #🎫│make-a-ticket.

[worldly helm]

Please use commands in #🤖│bot-spam

[torn vault]

i did

[quaint marsh]

Ok i did everything, but it dosen’t appear

[harsh epoch]

Could you show me a screenshot of what your forms page looks like?

[quaint marsh]

K

Nvm i made it

[harsh epoch]

Glad it's working!

[quaint marsh]

Ty

Thanks @harsh epoch

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 157)

[quaint marsh]

U should be mod

[tribal cedar]

Maybe they will take interest and make him proficient

[simple canopy]

If you need help, just tag me.

[pseudo ravine]

We'd prefer if people didn't ping for support

[tribal cedar]

Can I get the TT server badge???!

[pseudo ravine]

It's public to everyone

[tribal cedar]

Ok well its not special then 😭

Can I have a tootsie roll?

[pulsar kernel]

How do I have 2 drop down menus

Like 2 of these

[vale narwhal]

.

[warm edge]

Is there the possibility of configuring the system so that, at the end of a ticket, the support member is asked to enter the reason for the closure, and that this information is sent privately to the ticket applicant?

[harsh epoch]

Hey!
If you're talking about just creating another dropdown panel, you can do that by creating a new panel and adding the ones you want to it and send that panel to wherever you want or need it

[pulsar kernel]

Ok so how do I make 2 drop down panels that are not the same and have different options

[harsh epoch]

Create a new panel, select "DropDown Style" and then add items for the panels you want to appear on there

[pulsar kernel]

When I tried to do that it only sent 1 panel

When I put 3 in

[harsh epoch]

Could you show me a screenshot of what that dropdown page looks like on the dashboard

[warm edge]

Is there the possibility of configuring the system so that, at the end of a ticket, the support member is asked to enter the reason for the closure, and that this information is sent privately to the ticket applicant?

[gritty parcel]

Pls help

[harsh epoch]

Hey!
Are you staff in that server?

[gritty parcel]

No

Im just trying to create a ticket and this appears

[harsh epoch]

Unfortunately there isnt anything we can do in that case. Youre best option is to wait until some channels are cleared

[gritty parcel]

In this ds server

Ah alr:(

[foggy sparrow]

Yo, how many tickets can the ticket bot support?, Like what is the limit before the error happens?

[harsh epoch]

I believe with actual channels it's 500 until it'll reach a limit channel wise.

Which error is it youre talking about?

[foggy sparrow]

Ah no, just curious LOL

[foggy sparrow]

thanks

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 158)

[harsh epoch]

500 with channels
1000 with threads (i think)

[foggy sparrow]

Ah perfect!!

[tight bear]

i need to report someone

[scenic forum]

If its a user from this server please open a report ticket at #🎫│make-a-ticket otherwise youre in the wrong server

[warm edge]

Is there the possibility of configuring the system so that, at the end of a ticket, the support member is asked to enter the reason for the closure, and that this information is sent privately to the ticket applicant?

[harsh epoch]

Please dont ping me for support.
You would be best to wait for someone who knows to answer or you can create a ticket

[pulsar kernel]

@harsh epoch

[harsh epoch]

You'll need to enable select style in order for it to show.
Enable select style

[pulsar kernel]

Thank you

[iron night]

Gave +1 Rep to @harsh epoch (current: #31 - 159)

[harsh epoch]

No worries!

[modest torrent]

@iron night

[humble sequoia]

@modest torrent, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[simple canopy]

Good morning, citizens. Anyone in need of assistance should contact us and we will resolve the issue.

[opal dew]

I need some help im confused

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

If someone needs support, they will ask it here. While we appreciate you trying to help out, there’s no need to continually say something like this

[opal dew]

I made an application form for people to fill out and it creates a ticket chat for us to talk to them but doesn’t show the answers to the questions…

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[humble sequoia]

@gray talon

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[soft schooner]

getting issues with /new not working

[calm void]

is there a way to add a role to someone after they've made a ticket automatically?

[placid girder]

Yeah, allow me a moment to lookup which section of the dashboard this is located within!

Okay, it is Panel Configs > Ticket. That’s what I thought, but I wanted to be sure!
There, you can assign roles to the user when the ticket is created/opened and when it is closed.

[placid girder]

This command has to be enabled. The panel has to use Command Style. If you have done this, then the issue might just be View Channel and Send Messages.

[calm void]

Thank you so much ryan!

[iron night]

Gave +1 Rep to @placid girder (current: #83 - 18)

[soft schooner]

Where can I do this?

[placid girder]

Panel Configs > Command Style
Each panel will have Ticket Tool look in a channel for the command.

[soft schooner]

Ok, what's the correct way for me wanting to create a new ticket with a specific user from anywhere in the server? Or does it need to be created within a ticket?

With the /new command I mean

[placid girder]

If you’re asking how to assign a ticket to a user when using the command, you just configure which channel Ticket Tool will watch. Then, you’ll do as follows:
$new <#User ID> (reason)
/new user:<#User ID> (reason:)
Ticket Tool will create a ticket for one panel per channel, I believe.

[quaint marsh]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[untold wasp]

"i am wondering if i buy the primium form discord does it keep the same has i buy it then from the website"

[placid girder]

There are some differences. I think I would recommend purchasing through the website!

[untold wasp]

do you knoa what the diffrents is ?

[placid girder]

I don’t remember too many at this moment. But the documentation specifies some differences. I’ll read it quickly.

[heavy nymph]

s!suggest

[austere forge]

To add a suggestion use /suggest in ⁠https://ptb.discord.com/channels/509192800865353738/910978476536905738

[west breach]

how to fix this?

[dense nova]

Hi everyone, I'm having problems with ticket transcript. I setted everything (Google drive, transcript channel, ticket log channel) the bot role is above almost everything other roles but it still say that the channel isn't setted...can someone help pls?

Btw sorry for my English

[humble sequoia]

━━ Barney's inquiry has been moved to a ticket ━━

[austere forge]

Please provide the server ID /name

[dense nova]

I'll send it asap thx you. The name is "☠ 𝕭𝖑𝖆𝖈𝖐 𝕮𝖑𝖔𝖛𝖊𝖗 : The Come Back ☠" for the I'd I need to get back home on the pc

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1213)

[austere forge]

Its fine, one moment please

[austere forge]

You have two other panels that do not have a channel transcript set. There may be a reason for this, please ensure that you set a channel for the other two panels

[dense nova]

Damn it, my bad ill check immediately

[dense nova]

Now it works, thank you and sorry for the stupid question

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1214)

[opaque rover]

how do i set it up?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above please

[opaque rover]

👍

[compact lintel]

How ?

[remote raven]

I'm getting some issue

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

Refer to the embed above please

[compact lintel]

?

[austere forge]

You must to enabled select style above

[compact lintel]

how to change this ?

@austere forge

[lilac junco]

Hey! Please don't ping support staff members for support! 😁

[lilac junco]

Panel Configs > Messages > Edit ticket message

[spiral loom]

Hi, wollte nur fragen ob meine Bestellung noch läuft, denn ich habe keine Anfrage für einen Authentifizierungscode bekommen. Ich hatte das 12 Stunden-Paket gekauft. Die 12 Stunden sind abgelaufen.

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[lilac junco]

@spiral loom

[compact lintel]

how to rest the numbers of the ticket ?

[harsh epoch]

resetting them to 0000 you mean?
Dashboard -> Set Count

[still lava]

DeafPsycholombian

From German (DE) To Catalan (CA)

Hola, només volia demanar si la meva comanda encara està en marxa, perquè no vaig demanar un codi d' autenticació. Vaig comprar el paquet de 12 hores. Les 12 hores han caducat.
From German (DE) To Spanish (ES)
Hola, sólo quería preguntar si mi orden sigue funcionando, porque no recibí una solicitud de un código de autenticación. Compré el paquete de 12 horas. Las 12 horas han expirado.

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[untold wasp]

Can i fully install the premium but wich the trail and resore it later once i buy it back later ?

[spiral loom]

Meine Bestellnummer ist 131093

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[still lava]

DeafPsycholombian

From German (DE) To Catalan (CA)

El meu número d'ordre és 131093
From German (DE) To Spanish (ES)
Mi número de pedido es 131093

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[foggy sparrow]

What are you talking about?

[spiral loom]

Ich habe gestern eine Bestellung aufgegeben die Bestellung sollte in 12 Stunden da sein. Diese 12 Stunden sind jetzt um und in der Website steht dass man eine Nachricht erhält und die hab ich halt nicht bekommen

[pseudo ravine]

Please stay in patient in your ticket

[spiral loom]

Ok

[half veldt]

How can I remove this message?

[harsh epoch]

Hey there!
Dashboard -> Logging
You can control what actions are logged from there

[west turtle]

How can I setup this

[untold wasp]

Can i fully install the premium but wich the trail and resore it later once i buy it back later ?

[humble sequoia]

━━ Tigerbeast's inquiry has been moved to a ticket ━━

[crimson pine]

With Ticket tool idk why but when im swap to my alt to test it. it says that i cant view The message history in the ticket. please help

[scenic forum]

Panel config -> permissions -> Ticket owner permissions -> View message history ✅

[still lava]

DeafPsycholombian

From German (DE) To Catalan (CA)

Ahir vaig deixar una ordre, l'ordre hauria de ser allà en 12 hores. Aquestes 12 hores estan per aquí i el lloc web diu que tens un missatge i no l'he rebut
From German (DE) To Spanish (ES)
Abandoné una orden ayer, la orden debería estar allí en 12 horas. Estas 12 horas están ahora alrededor y el sitio web dice que tienes un mensaje y yo no lo conseguí

Translation requested by DeafPsycholombian from Flag-Reaction Feature.

[crimson pine]

still wont work

idk whats the issue w it

[scenic forum]

@crimson pine Do not dm me for support. STay within the server

[crimson pine]

ok

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[untold wasp]

sooooo ?

[foggy sparrow]

@west turtle Make sure the bot has these permissions

[crimson pine]

in discor ?

[worldly helm]

They created a ticket.

[foggy sparrow]

Ah alright, sorry, I didn't know

[deft kindle]

How can I join the other channel

Hloooo?

[foggy sparrow]

What other channel?

[deft kindle]

Hcn channel

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[regal ocean]

hey

[foggy sparrow]

Alright follow the following steps

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[jade topaz]

Oiê boa tarde

[jade topaz]

Oiê boa tarde

@humble sequoia oi boa tarde

[tribal cedar]

Hi

English?

[rustic kindle]

اريد اداري عربي

[tribal cedar]

You can use #🎫│make-a-ticket

[jade topaz]

Não eu falo português

[tribal cedar]

Isso funciona?

Sim. Ok, qual é o seu problema?

[jade topaz]

E porque comprei o passe mais não consigo coletar as coisas

Tá dando como se eu não tivesse comprado

[tribal cedar]

Este é um servidor de suporte para uma ferramenta de tickets, que é um bot do Discord. Você está no lugar errado, meu amigo.

[jade topaz]

Onde posso resolver isso pode me ajudar?

Desculpa incomoda

[tribal cedar]

Não podemos ajudar nem indicar onde você pode resolver seu problema.

[jade topaz]

Ok

[tribal cedar]

Desculpe por isso.

[jade topaz]

Obrigada mesmo assim

[tribal cedar]

Tenha um ótimo dia!

[steady shuttle]

The bot have a system to auto assign role when u open a ticket ? (in free version)

[worldly helm]

Heya! 👋
No that requires premium.

[edgy ember]

what do i need to fix this shit

my ticket allready closed

also i try rejoin server but its still dont work

[scenic forum]

Theres nothing you can do, youd need to reach out to their server staff

[edgy ember]

I already wrote to them, and they said that I don't have an open ticket

[scenic forum]

There should still be an open ticket of yours

[edgy ember]

I wrote to them and they sent me a screenshot showing that there were no open tickets with me

[trail sinew]

Help me

[scenic forum]

In any case there is nothing you can do to fix it only their servers staff can

[scenic forum]

You need to reach out to their servers staff. THey need to delete some channels

[trail sinew]

Ty

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 538)

[abstract trench]

bruh what

[edgy ember]

I just write to them and they say they've checked all the tickets and there isn't a single ticket from me

[scenic forum]

That does not change my prior statement

[delicate cypress]

Does anyone know how to make the dashboard? I need it for my server, but it asks me to log in and it won’t let me. I already lost 3 accounts trying to use the dashboard. Can someone explain how to do it? Or if you want, I can add you to my server so you can make it for me, please.

Anyone who knows how to do it?

[humble sequoia]

https://tickettool.xyz/manage-servers

[delicate cypress]

Pls

[tribal cedar]

Use the link above

[delicate cypress]

But bro, I lost 3 accounts trying to do that. I don’t understand why it won’t let me. I always enter everything correctly and it keeps saying it’s wrong.

[scenic forum]

You cant lose accounts trying to access the dashboard you need to elaborate more on the matter

[sterile flume]

Hello, is there anyone who speaks Spanish? I don't know how to get my bot working on my channel.

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[smoky solar]

How do you delete a ticket panel?

[tribal cedar]

Click delete

[smoky solar]

Where.

[delicate cypress]

I’m not exaggerating about losing my accounts, but I really did lose them. I entered everything I was supposed to, and it still wouldn’t let me. And when it finally did let me log in, my account was gone. I’ve been trying to do this for 2 months and I still can’t.

[scenic forum]

You CANNOT lose accounts trying to login to the ticket tool dashboard.

[tribal cedar]

Go back and go to panel configs

[smoky solar]

I am in.

[tribal cedar]

See what I mean @smoky solar?

[smoky solar]

Ty

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 151)

[delicate cypress]

Then why did I lose accounts? I don’t know how to do this kind of thing, that’s why I’m asking for help. I enter everything I’m supposed to, and I enter it correctly. Even then, it doesn’t accept it. Anyone who wants to help me in my server, I would really appreciate it.

[scenic forum]

Which website did you try to login?

Unless its https://tickettool.xyz you have logged into a wrong website

[delicate cypress]

To the exact page where it tells me to make the dashboard. I go to the TICKET TOOL profile, then to the dashboard, and I do everything it asks me to do, and it still doesn’t let me.

[scenic forum]

It doesnt let you do what?

[scenic forum]

Thats discords login that has nothing to do with ticket tool

[delicate cypress]

That’s where Ticket Tool sends me.

[scenic forum]

Ticket tool needs to know the account but nontheless is that login discords login.
I dont know what the the error is telling you but we cannot help you with that

[pseudo ravine]

Ticket Tool requires you to login with Discord via OAuth2 in order to get the list of servers you're in. You not being able to login via Discord has nothing to do with Ticket Tool, even if the Ticket Tool dashboard sent you to the login page

[delicate cypress]

It doesn’t let me do anything. Could you at least help me set it up on my server? I can give you Administrator or even give you ownership if it still doesn’t work. I would really appreciate it if you could help me.

[scenic forum]

Its not allowed to join servers for support
Youd need to resolve the issue with discord in order to be able to login

[delicate cypress]

oh

[ornate spade]

is there any way to purchase premium using crypto?

[scenic forum]

Please make a billing ticket at #🎫│make-a-ticket

[pseudo ravine]

They already made a ticket

(That image is also outdated)

[charred wadi]

there is any way to blacklist specific members to open tickets with tickettool?

[tribal cedar]

Well I use a discord workaround

Well its not a workaround its the way its done

So make a role called ticket denied or something and in server configs enter it into blacklist roles

@charred wadi^^

Then just give the blacklist person the role..

[charred wadi]

ohh makes sense thanks

[iron night]

Gave +1 Rep to @tribal cedar (current: #32 - 152)

[tribal cedar]

Anytime

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[tiny cipher]

I need a support !!!

[tribal cedar]

Hello

Ask away

[tiny cipher]

Can we talk on the dm or something ?

[tribal cedar]

Sorry thats not exactly within the rules here

Dont be shy just ask 😉

[tiny cipher]

Is that server can help me to report an other server

[tribal cedar]

Im sorry?

[tiny cipher]

Or that support just for tickets tool ?

[tribal cedar]

This is support just for ticket tool

[tiny cipher]

Oh okay cuz i need a Discord support

Im sorry

[tribal cedar]

Ah sorry we are not that cool

😛

[tiny cipher]

U know a server can help

It's an emergency

[tribal cedar]

Im not sure quite honestly

I would just google it

[tiny cipher]

Okay

[foggy sparrow]

Maybe discord townhall?

[tiny cipher]

where is it please

[foggy sparrow]

Go to discover

Type discord and ta dah

[crystal flame]

is it possible to make a ticket be closed after 12 hours

like a command that will show how many hours they have left

[tribal cedar]

From what Ive seen in automation it might be possible but I am unfamilar with that.

I could help if you dont mind me learn with you

[crystal flame]

hmm

yes sure pls do

[tribal cedar]

Hmm

[crystal flame]

i wonder if hammertime played a role in that command

i think u guys use it here

that feature idk 🤷‍♂️

[static cliff]

I created a main panel then add the multi panel for different categories but when I click on tickets. The new ticket created will move to uncategory. How can I categorize new tickets when clicking new tickets on dropdown style

It moves here.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[graceful glacier]

its says: the application did not respond

[lilac junco]

Hey there! Refer to the embed below please.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[graceful glacier]

I can’t

[lilac junco]

Can you run /debug in your server?

[graceful glacier]

Sure!

[lyric dune]

hello why cant i see the server i need on manage servers?

[lilac junco]

Hey there! Please go to the dashboard and press sync servers

[lyric dune]

i have pressed it but nothing happens

[lilac junco]

That's weird, do you have permission to access the server's dashboard?

[lyric dune]

do i need admin permission in the server? i have the manage server permission

[lilac junco]

You need admin I believe.

[lyric dune]

ohhhh okay thanks!

[lilac junco]

[wary swan]

My closed tickets have two problems: the channel permissions are not locking, which allows users to reopen them, and the channel name isn't updating to include the "closed-" prefix.

[lilac junco]

Hello!

1st issue: Dashboard > Panel Configs > Buttons > Re-open Ticket > Support Team only

For the 2nd issue, do you mean the channel name should be changed to closed when a ticket is closed?

If so, please note that is a premium feature

[wary swan]

Am I right?

[lilac junco]

Yes that is right.

[wary swan]

The channel name should change from something like #ticket-1234 to something like #closed-ticket-1234, but the name stays the same after closure. This is happening randomly.

[lilac junco]

It's a premium feature.

[wary swan]

1. I have already purchased the Premium service.
2. Even before I purchased Premium, whenever a user or one of our administrators closed a ticket, the ticket would successfully display as "closed."

[wary swan]

I have never configured this button, and previously, regular users were not able to open closed tickets at all.

[lilac junco]

Panel configs > Ticket You'll find the option there, set it up again and save changes.

[lilac junco]

That will normally appear when a ticket is closed, that's not a premium feature apologies.

Please #🎫│make-a-ticket as I'm unable to help you further. @wary swan

[wary swan]

Another question:
I have four separate channels in one server where users can click to create a ticket. Every channel leads to tickets being opened in a dedicated category. Is there a maximum limit for the number of simultaneously open tickets? If so, what is that limit?

[lilac junco]

Server config -> Global limit -> Increase number

Panel config -> Limits -> Increase number as needed on the top 2 options

You can edit it here.

[vale echo]

Guys

How do i make custom commands?

In the dashboard?

I already make a ticket but no one answered.

[lilac junco]

Please stay patient in the ticket. Support team will answer soon.

[vale echo]

Ok, thx

[iron night]

Gave +1 Rep to @stray bobcat (current: #33 - 148)

[vale echo]

Thx

[iron night]

Gave +1 Rep to @lilac junco (current: #74 - 25)

[lilac junco]

[nimble fox]

hello guys, i have an issue with tickettool transcripts
so im trying to set up ticket transcripts in one of my servers i mod in, and managed to set the channel that transcripts will be saved to in the dashboard. however when i try to click the transcript button in a ticket thats been closed already, it keeps saying that i didnt set a transcript channel even though i did.
I checked channel permissions, ticket tool permissions, but nothing works. Its even weirder because in another server I mod in it works and the settings in the dashboard there are the same as in the server im having an issue in. I have no idea if I just missed something, but any help would be greatly appreciated!

[valid dome]

what do i do when other people try and open the tickets and it says they dont have permission

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[lilac junco]

Hey! Can you make sure you set a transcript channel for that specific panel?

[nimble fox]

theres only one panel for that server and its the one i set the transcript to, but lemme double check actually :4catuhh:

[lilac junco]

Yes please double check!

[nimble fox]

i checked and it is the correct panel

but the transcripts still dont work 🥹

[lilac junco]

Okay one second

[lilac junco]

Panel Configs > Buttons > Transcript

Can you make sure that in the Disabled Roles section it doesn't have your role in it? For example if you're a moderator make sure Disabled Roles doesn't have moderator in it.

[nimble fox]

it doesnt have a role there
is the issue the fact that my role isnt the one thats in the support team section? though this wasnt an issue before, we were able to close/open/delete tickets without issue before, its just transcripts that dont work

[lilac junco]

Could you try adding your specific role to the Support Teams role?

[nimble fox]

aye lemme do that

it still doesnt work 😭 i added my role to the support team section and this keeps popping up even though i set the channel in the panel

[valid dome]

how do i make it to where only certain people can see the tickets after they are opened

[lilac junco]

I'm unable to help you further. Please #🎫│make-a-ticket and a support staff will help you. I apologize!

[nimble fox]

its okay, i appreciate the help regardless 🫶

[lilac junco]

Panel Configs > General > Support Team Roles

[lilac junco]

[valid dome]

do you think i could invite you to my server and help me out

[lilac junco]

Unfortunately no. I do not recommend it. For any further assistance I'll be here you can always ask me! (Don't ping me)

[valid dome]

After someone that does not have the support opens a ticket eveyone can see it but if someone with the support opens one only people with the support role can see it

[lilac junco]

Uhhh

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[lilac junco]

Refer to the embed above.

[valid dome]

stillnot working

[lilac junco]

Are you sure that everyone can see the ticket when someone with no support roles opens a ticket?

[valid dome]

yeah

now even if i open one everyone can see it

[lilac junco]

I am unsure what the issue here is. Please #🎫│make-a-ticket

[valid dome]

ok

I got it thanks for helping

[lilac junco]

No worries!

[untold ermine]

Hi, I got banned recently and I can’t see the duration anywhere.
Can someone tell me how to check how many days my ban is for?

[austere forge]

As stated in your ticket, you're in the wrong place

[mental junco]

Do you know why server members wouldn't be able to use a panel? even though they have perms to view the channel it's in?

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[mental junco]

Thanks so much! It was the second one. Appreciate the fast help

[iron night]

Gave +1 Rep to @lilac junco (current: #71 - 26)

[lilac junco]

[quaint marsh]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[untold wasp]

i soon got premium can i then change the logo and name off the @humble sequoia ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Tool Custom Avatar <:Premium:1192403074157912144>

You can now change: Ticket Tool's profile picture; nickname; banner; and bio, to make it your own!
To further customize the bot's appearance, please head over to your Dashboard ➞ Customize Bot, from there, you will be able to upload a profile picture and banner, and edit the bot's biography.

You can change the bot's nickname by right-clicking on the bot's profile, in the user list, on your server, and clicking Change Nickname.

Note: This is not a whitelabel, but rather a personalized instance of Ticket Tool for your server only. It is not an individual bot for your server, and it will behave and appear like Ticket Tool outside of it (i.e. in DMs). Our Development Team continues to explore ways to release white labels, this is your own custom bot!

$avatar

[worldly helm]

Hello! 👋
Yes! See above^
You can also change the nickname without premium 😄

[untold wasp]

but i am wondering if it can be done on that bot

[worldly helm]

What exactly do you mean?

[untold wasp]

you got the @pseudo glen and @humble sequoia i am wondering if i can change that also on the @humble sequoia

[worldly helm]

That's possible.

[untold wasp]

owww yessss

also are you wich the billing team ?

[worldly helm]

I'm not in the billing team if you mean that

[untold wasp]

okay np

[crystal flame]

if someone claimed a ticket, how can i automatically have higher mods to be there already without the need of addng them

[restive condor]

Hi there, please make a ticket at #premium-tickets

[crystal flame]

alr

[sage tusk]

bot down?

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

Planned Maintenance in Progress!

Our hosting provider is performing updates to one of our primary servers. This requires us to perform a full system restart and will cause a full system outage.

During this time avoid direct messaging or pinging staff for any reason during the outage. This will result in harsher disciplinary action taken against you.

You can view any necessary status updates here and in #📣│bot-news.

[scenic plinth]

Premium services should be fully online at this point. White/Primary is still restarting.

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Dec 5, 2025, 6:33 PM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[scenic plinth]

Sorry lol

[limber blade]

Ello

So how could i add an image to the ticket message instead of the text?

all i can see is this and can't add the image or gif i want to add

[astral sage]

So where you see this, this is the field where you put the link to showcase an image

It is a premium feature

What I personally do as it’s easy, I have a chat with myself on discord and I send the picture, then I do “copy media link” and I put that link in that field

[limber blade]

for some reason it was working for me and i had the gif in the ticket message until i edited it

[astral sage]

Try to repaste the link in

[limber blade]

I can not do for some reason and it's locked

[astral sage]

Do you still have premium?

[limber blade]

Prob not but thanks for the help ❤️

[iron night]

Gave +1 Rep to @astral sage (current: #435 - 1)

[zealous wind]

Halo
I'd like to know if it's possible to add a "create ticket" button to an existing message. I created a very large embed using the Discord app itself, and I don't want to lose it or have multiple messages
Thank you in advance

[restive condor]

Hey there! Unfortunately not. Bots can't add buttons to messages actioned by others

[zealous wind]

Tysm!

[simple canopy]

.

[rose inlet]

Hi. How do you make a claim ticket button?

[restive condor]

Hey there! Claiming is a premium feature

[rose inlet]

Oh. How do you get premium?

Also, How do you make it so the bot pings roles?

[latent dawn]

https://tickettool.xyz/premium-purchase

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[restive condor]

See below please

[rose inlet]

?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

Im not sure what happened but my ticket tool is still down and saying interaction error how do I fix it?

[restive condor]

Hey there! Wrong bot unfortunately

[jade topaz]

Oh? Is that not ticket tool?

😅

[restive condor]

Nope, that's Tickety

[jade topaz]

OH

[rich urchin]

How do I change the permissions for the bot

[bleak ocean]

How do i make it like this

@upper flower

[spring bluff]

I'm an issue making a panel for the ticket tool, everytime any command is sent, it always spits out that the application did not respond.

[bleak ocean]

@solid stream

@pseudo ravine

[restive condor]

Mate

[bleak ocean]

Yeah

please help me

[restive condor]

Please stop mass pinging staff

[restive condor]

Hey there! You can edit the bot's permissions from its role settings

[bleak ocean]

can u help me pls

[restive condor]

Hi there, see below please

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! Please try the /debug command in that same channel

[spring bluff]

okay

[bleak ocean]

i dont have premium

[restive condor]

That's ok

[bleak ocean]

like u got a free one

[restive condor]

This is a free feature

[bleak ocean]

oh alright

[spring bluff]

It gave the response as everyother command, The application did not respond

[bleak ocean]

can u set it up for me please

im very dumb

[restive condor]

Unfortunately not. Please yry following the guide above

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission in that channel

[spring bluff]

yeah that was the issue, thank you for the help

[waxen spear]

Oi

Quero supports porque comprei o passe é nao recebir nenhuma recompensa

Oi

Alguém me ajudar eu comprei o passe no flex city é nao recebir recompensas

[humble sequoia]

@waxen spear

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[waxen spear]

¿Alguien puede ayudarme? Compré el pase en Flex City y no he recibido ninguna recompensa.

[foggy sparrow]

Que estas en el lugar equivocado

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[final mulch]

@scenic plinth how do i make my tickets look like this one

becuase mines are currently like this

[foggy sparrow]

Stop pinging the staff, type the problem you're having and wait for the answer

[humble sequoia]

━━ motion's inquiry has been moved to a ticket ━━

[rugged plaza]

I have the panel set up so as far as i can tell, everyone should be able to make more than one ticket, and i have all 3 of the roles in the bypass section. It still pops up the error message, and i can't see any other setting related to this

(I've been having a really hard time navigating using this bot, so if im just missing something please just tell me very specifically where to look haha. Also pretty please ping me so i remember to check back)

[waxen spear]

Oi

I need support

[pseudo ravine]

You’ve been told you’re in the wrong place

[waxen spear]

But they haven't responded to me on the platform where I requested support!

[pseudo ravine]

There’s nothing we can do about that

[waxen spear]

Thank You , But please help me by giving me a contact for support.

[pseudo ravine]

As previously mentioned, there’s nothing we can do about this

[livid parrot]

Bros, can you help me get unbanned from Murder vs Sheriff? I was banned for 7331 days, 9 hours, and 11 minutes.

[humble sequoia]

@livid parrot

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

Server config -> Global limit -> Increase number

Panel config -> Limits -> Increase number as needed on the top 2 options (REFER TO THIS ONE)

[rugged plaza]

Thank you! That worked. Appreciate it a lot

[iron night]

Gave +1 Rep to @lilac junco (current: #69 - 27)

[lilac junco]

[broken falcon]

Hey

Is this rango support ?

[lilac junco]

Nope.

[broken falcon]

Ok

[vale echo]

Guys

[vale echo]

How do u add a Rep sistem? Like this one

Is it possible?

[snow notch]

Hi! How do you add this feature where you answer questions before making the ticket?

[faint dirge]

its called a form!

[vale echo]

Go to Dashboard and find the option: form

[faint dirge]

anyone know how to make my ticket tool icon gold?

[vale echo]

I think you have to pay

[faint dirge]

im premium

even if i have too pay

where would that be ?

[vale echo]

Uhh lemme check

[snow notch]

oh and how do i purge tickets through the dashboard the commandn wont work

[scenic forum]

Thats not possible
Can you use /debug on your server?

[vale echo]

@faint dirge

[snow notch]

even nthe debug wont work

it says it didnt respond

[vale echo]

In the 3 dash

[faint dirge]

yeah

[vale echo]

Press customize vit

Bot*

In the 3 dash

[faint dirge]

yeah im thre

but i can only choose like my images

[vale echo]

Press avatar

Then edit

[faint dirge]

yeah

[vale echo]

Find a gold ticket pic and add it

[scenic forum]

The bot is missing the "View Channel" permission inside the channel

[faint dirge]

alr

[vale echo]

Guys

How do i add the Rep in my server?

[vale echo]

Like this

[scenic forum]

We only help with ticket tool, youd need to reach out to that bots support server

[vale echo]

How

Ohh ok

So i have to find a Rep bot?

[scenic forum]

You click on the bot that does the reps and join their support server.

[vale echo]

Ok tyty

Thx @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 539)

[snow notch]

am i just stupid im in panel configs and i cant find the id

[scenic forum]

At the very top the number infront of the panels name is the ID

[snow notch]

where

[scenic forum]

Show me a screenshot of the full site

Thats panel ID 2 because the number 2 is infront of the panels name at the top.

[snow notch]

ohhhhh

ty

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #13 - 540)

[analog dock]

guys how to add blacklisted role?

[heavy perch]

how do i use discord emojis in the panel message

[scenic forum]

Server config -> blacklist roles -> Add role

[analog dock]

it says your blacklisted
I want to tell you that you need a roll to open your ticket.

[scenic forum]

If its a default emoji you can just copy paste it
If it a custom emoji you can get the copy paste version via $id
Example
$id
Will return a copy pasteable role

[scenic forum]

You cannot customize that error message

[analog dock]

So can't I create a special roll to open the ticket?

[scenic forum]

You can

I just said that you cannot edit the error message.

[analog dock]

how

Sorry for the silly questions, I haven't worked with this bot before.

[scenic forum]

Panel config -> Buttons -> Create ticket ->

Disabled roles
@ everyone

Allowed roles
All roles that can open a ticket

[analog dock]

oh

okay lemme test

[scenic forum]

@analog dock dont dm me for support
Keep the support on this server

[analog dock]

I'm looking for the bot to write that you need a verified role to open a ticket.

[analog dock]

sry

[scenic forum]

As previously stated you cannot edit the error message

[analog dock]

oh okay...

[scenic forum]

You could write below the ticket creation menu that you need role X to open a ticket

[autumn ermine]

How to add ticket in our discord server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[scenic forum]

@autumn ermine refer to the embed above

[autumn ermine]

Huh

Oky

[wooden needle]

can i add a gif for the ticket bot?

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Dec 6, 2025, 7:10 AM

[scenic forum]

Youd just need to insert the direct image url in any media field in the dashboard

[wooden needle]

aaah cool thank yooou

[wooden needle]

so ive tried a few times an i got nothing, maybe im using the wrong bot? its this one right??

[scenic forum]

Where are you trying to add the gif into
The panel or ticket message

[wooden needle]

into this area

thumbnail url

it would pop up but then randomly fail

[scenic forum]

Are you using the correct link?

[wooden needle]

i would look at the old yt vid to but it was from 3 yrs ago to and yea i am

https://imgur.com/gallery/drip-pojMLsS#/t/anime_gifs

im using this link

from the reccomended website

[scenic forum]

First the link youre using isnt the direct image url but simply site url
Secondly that file isnt a gif its an mp4

[wooden needle]

weird i made sure to type gif when looking

i never i used imgur before tbh-

[scenic forum]

Its not
use this link
https://i.imgur.com/nJ2Vyte.gif

I converted your mp4 to gif

[wooden needle]

tysm!

[warm blade]

Yo im trying to set up ticket bot on a server and want to create claiming and unclaiming with the tickets but the claiming interface is showing a red diamond. Any idea what that means and how to fix it

[lilac junco]

Hey!

Please note claiming is a premium feature.

Anything with a red diamond () next to it is a premium feature.

[warm blade]

Ah gotcha thx

[lilac junco]

[humble sequoia]

@brazen ruin

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

This is community support for the ticket tool bot

it is not

[brazen ruin]

Can ticket tool be renamed with premium or can we only change the nickname on the server?

[scenic forum]

You can only change the bots nickname even with premium

[brazen ruin]

I see, so below nickname will still remain Ticket Tool.

Thanks for the help.

[alpine fjord]

hello

is the bot bugged or is it just me

[lilac junco]

Hello! I believe the bot is working perfectly fine, if you're experiencing errors send a screenshot I'll see what I can do.

[alpine fjord]

here, i dont really know if its just my internet cus my internet is fine

[lilac junco]

Refer to the embed below!

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[autumn ermine]

Broo

Not working

Showing that app is not working

[restive condor]

Hi there, how exactly is it not working?

[rose inlet]

how do u get the bot to ping staff

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[autumn ermine]

What

[restive condor]

How is it not working?

Are you getting any errors?

[autumn ermine]

Dm

[autumn ermine]

Yeah

[restive condor]

No, you can post it here

[autumn ermine]

Wait

[restive condor]

Please screenshot the error message

[autumn ermine]

Bro showing the application is not responding

[pulsar juniper]

How make a ticket to the forge I got ban and says make a ticket how?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Could you use the /debug command in that same channel please

[autumn ermine]

Oky wait

Nah same promble

Problem

[pulsar juniper]

Ticket

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[autumn ermine]

Hiw

[restive condor]

You're in the wrong server mate

[autumn ermine]

Can u hlep

[pulsar juniper]

Okay where I can find it?

[restive condor]

We don't know unfortunately

[pulsar juniper]

Ohh okay thanks

[restive condor]

Simply grant that permission to the bot from the channel's permission

[autumn ermine]

How

[restive condor]

Right click on the channel's name (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > Send Messages

Hold down instead of right clicking, if on mobile

[autumn ermine]

Thx man appreciate

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2844)

[pale cloud]

#🆘│community-support how to update my profile details

[stoic sandal]

???

[loud robin]

when i create a dropdown panel it shows a button for the panel which is the base of the dropdown even tho i disabled the button

[restive condor]

Hey there! The bot is missing the SEND MESSAGES permission for that channel

[restive condor]

Hey there! That's correct. You disabled the button not the dropdown option

You would need to simply remove that option from the dropdown

Or just don't allow anybody to use it but keep it there

[loud robin]

i don't have anything in the dropdown section i have 3 panels in the attached panels section

[restive condor]

Could you make a ticket please #premium-tickets

[loud robin]

#1446830887785201688

[stoic sandal]

Ok

[crisp quail]

How can I add the ability to see or count who has handled the most tickets on my server?

I have ticketool premium

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@crisp quail refer to the embed above
Claiming generates these statistics via which staff claimed how many

[crisp quail]

I have claiming, but where i can find these stats?

[scenic forum]

Dashboard -> Statistics

[crisp quail]

Okay i got it now, thank you for help, have a nice day sir.

[barren otter]

Hey ! I can't claim a reward from onboarding in chainers game, the reward with discord, i did it but it still loading (3 days ago)

[humble sequoia]

@barren otter

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallen shore]

hi can i dm or open a ticket for help

[worldly helm]

Hey! 👋
You can #🎫│make-a-ticket if you need support with our bot.

[fallen shore]

thank you

[worldly helm]

[pure plank]

Hi

Some one stolen all of my money in axiom account

Pls help me

[humble sequoia]

@pure plank

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[robust bridge]

how to the owner of ticket can see closed ticket?

[lilac junco]

Do you mean to see a deleted ticket?

[robust bridge]

no, the closed one

they cant see it

[lilac junco]

Who can't see it?

[robust bridge]

who create the ticket

[lilac junco]

Unless they're a staff they can't see their own ticket when it's closed.

[robust bridge]

but i can before

they can see it even it closed

how to setting?

[lilac junco]

Please #🎫│make-a-ticket I am unable to help you further.

[formal glacier]

I accidentally deleted a ticket channel and now every time I try to use a command, it says this

[scenic forum]

Can you use /debug inside the same channel?

[formal glacier]

No it gives the same message