🆘│community-support

[west parcel]

Hello, I have a problem with the bot. I cannot use it or create a new ticket list.

[austere forge]

Please create a ticket with our Arabic Support, you will be more comfortable with your native language

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

so new problem happened whenever a member tries to make a ticket this happens

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[jade topaz]

thank you @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 847)

[worldly helm]

[crude hatch]

Hey how do i make the claim button in ticket with a user

[austere forge]

You need a premium subscription for this ⬇️

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[crude hatch]

meh
ty for thelp

[austere forge]

No problem! Thank you for choosing Ticket tool

[echo comet]

How do I make ticket tool ping support when a ticket is opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[echo comet]

Thx

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1079)

[normal drum]

I am looking for someone to help me make several ticket panels and integrate them into my Discord. I will pay for your time

[austere forge]

you'd like to have the same ticketing system as our channel #🎫│make-a-ticket ? like multiple buttons..

[compact trellis]

Hi guys, unsure if its allowed here but can anyone help on setting up automatic deleting of tickets after it was closed off?

[pure stream]

Hey there! You might want to head to dashboard —> Automation and select it.

[warm cipher]

Hey I am trying to find out if it's possible to add another button to creating a ticket, or maybe a drop down to select which support I'd like people to receive

For example, would it be possible to make it so it's "Option 1" as one button and "Option 2" next to it, or below etc.

or is this like a premium only feature

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[atomic solstice]

His this is possible, you can check the embeds above, first one is an additional button and second one are the dropdowns, both are free

[warm cipher]

sweet! thank you so much

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 332)

[tacit sphinx]

Hello, how to create tickets in the dropdown style and have them created in the category I want after selecting a specific ticket category?

[restive condor]

Hey there! Each dropdown option is connected to a panel so simply select categories for each corresponding panel

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[tacit sphinx]

How to do something like that after selecting one of several options?

[restive condor]

Each option is its own panel, so simply configure forms for the panel connected to the option

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[tacit sphinx]

reaaly thx you bro

thanks @restive condor fast good help

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2387)

[heavy raven]

@humble sequoia

[warm cipher]

how do I make it so the message mentions the role and they get the tag?

[restive condor]

Hi there! Please make sure Ticket Tool has the MENTION EVERYONE & ALL ROLES permission in its role settings

[warm cipher]

oh the fix was that simple? I remember having issues with my personal bot with mentioning and it wasn't that simple 😭 thank you very much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2388)

[raw jacinth]

hii

so i dont want members to be able to close tickets. is there a way for me to make it so that only people w the mod role can close?

[lament pike]

Dashboard > Panel configs > Buttons > Delete/Close Ticket > enabled Support Team Only

[raw jacinth]

ok thank you so much

[iron night]

Gave +1 Rep to @lament pike (current: #229 - 2)

[raw jacinth]

i knew there was a way im lowkey sick rn and forgot how to do it 😭

[oblique ridge]

how do you make it so it pings staff team once opening ticket?

[lament pike]

If you want it to ping staff automatically once a ticket is opened, here is the way to do so. #🆘│community-support message

[fast inlet]

Is the bot down?

I can't even log in to the dashboard

@solid stream bot is down. Can't even access the dashboard

[lament pike]

i don’t think so, let me check real quick.

[fast inlet]

Something is up beause I can't access the dashboard

[lament pike]

Does it say anything when you try to log-in?

[fast inlet]

When I select my server a window pops up to add the bot then when I add it to the server nothing happens

@lament pike this is what's happening

[lament pike]

Refresh, then you can manage your server.

[fast inlet]

Doesn't work

tried multiple times

[lament pike]

Try closing the tab and reopening it.

[fast inlet]

even tried different browsers and ntohing still does the same thing

Nothing works

[lament pike]

Oh, unfortunately i do not know how to fix this, i suggest making a ticket here https://discord.com/channels/509192800865353738/571706435449257997

[fast inlet]

⬆️ BULLCRAP

This is pissing me off

@lament pike could it be Discord rate limiting me?

Can't add any bots

[lament pike]

Could be.

[pure stream]

It says claiming isn’t enabled and I did.

[open charm]

likely a rate limit, try now

[muted wave]

pls help

[open charm]

i recommend opening a support ticket in #🎫│make-a-ticket regarding this.

[muted wave]

Same here.

thanks

[open charm]

np!

[muted wave]

thanks @open charm

[iron night]

Gave +1 Rep to @open charm (current: #154 - 4)

[desert junco]

i need help

[muted wave]

with?

[desert junco]

how to make the ticket go to a channel after its created with the pannel

[muted wave]

./setup

without the .

[desert junco]

the panel is made though

[muted wave]

go to the dashboard and click send in it and it will send a embeded with buttons to make ticket

[desert junco]

yes we have that i want to send the ticket to a channle after someone creates it

[muted wave]

explain more pls

[desert junco]

can you go to general voice

[gloomy socket]

Im getting this same issue, the server already had ticket tool active on it.
refreshed Browser, Restarted Browser and Discord tried again nothing seems to be working,

[muted wave]

Same issue too

[open charm]

possible downtime?

[gloomy socket]

Maybe cant see anything recent in the news channels

[muted wave]

No it works in other swevers

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[brazen cedar]

whenever i try and send the ticket tool to actually open the tickets it said "
Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji"

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[brazen cedar]

@pseudo ravine this hasnt fixed my issue i changed all the dropdown styles and it still says that

i lied

the emoji cooked it

[pseudo ravine]

Did everything get resolved?

[eternal ridge]

Im trying to set up the ticket bot through Sapphire and it does everything till gets to making the ticket I've added the bot code to Ticket tool. Am i missing something?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[brazen cedar]

is there a way to make it auto save transcripts and delete a ticket when its closed

?

[eternal ridge]

tried all of that it does everything till creating the ticket

$ticket ${userid}

[silk hamlet]

i can't see the server in ticket tool manage server but im a mod in it i can access other bots

[green lodge]

can someone heelp me setup my ticket tool?

[languid bolt]

$new

Ticket tool is down 😢

[cosmic pond]

How do additional roles work? i see the perms for them but how do you actually assign a role to count as additional?

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent of Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To choose your additional roles head to your Panel Configs ➞ General Settings ➞ Additional Roles

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

$addroles

[worldly helm]

Please refer to this guide^

[cosmic pond]

oh ty

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 848)

[fierce swallow]

Hi, Is there a feature that automatically forwards a newly created support ticket as an email message to our support inbox?

[pure stream]

Hey there! Unfortunately this feature is not aviable at the moment. Feel free to make a suggestion.#💡│suggestions thanks by supporting ticket tool!

[iron night]

Gave +1 Rep to @fierce swallow (current: #391 - 1)

[pure stream]

Hello! Umm I’m unable to make the “claim” button show and my /claim command says “Warning: claiming isn’t enabled. I did enable this.

[silk mortar]

help me4

[cosmic pond]

Is there a way to give command perms (like close, add, etc) to a specific role? i tried using additional role perms but that seems to only affect the actual buttons

[lament pike]

Can you go to the
dashboard -> panel configs -> permissions and look if you maybe remove the perms for the roles?

[worldly helm]

Dashboard > Command Configs

[cosmic pond]

i mean without affecting all other ticket types like lets say you want a role to only have command perms for a general ticket but not for a trade ticket is there a way to do that?

[worldly helm]

You chose the additional role in the command configs and only set the role you want to be able to close general tickets in the general tickets additional role settings

[wicked elbow]

#🎫│make-a-ticket

[edgy vigil]

السلام عليكم

[karmic sorrel]

وعليكم السلام، #🎫│make-a-ticket

[jade topaz]

Can Anyone Help me set up my ticket bot?

[lament pike]

Yes, do /setup command in your server to see how to set up the bot.

[jade topaz]

Can you join my server and help?

[lament pike]

Idk if that’s allowed, but you can dm me..

[jade topaz]

I did.

[warm quiver]

Status: Processing
Order ID: F-1832634054101268941
Credited Amount: 0 INR
Order Amount: 30000 INR
Txid: 20250...80608
Create on: 20/05/2025, 15:43:48

Update my balance 5 days' ho gaya hai

[agile lance]

I'm afraid you're in the wrong server

[storm kelp]

is ticket tool down]

[lament pike]

I don’t think so.

[wanton marsh]

how to make it wwhere if u made a ticket the ticket goes to a categorey

[lament pike]

Make sure it has view channel and send messages perms.

[wanton marsh]

rapid how to make a ticket go in a selected categorey

?

[lament pike]

Go to dashboard —> Then panel configs —> Then go to category —> Now you can change the category opened/created

[wanton marsh]

no when i open a ticket the ticket goes somewhere random

[lament pike]

If you go there and choose a category for opened, it will go there.

[lament pike]

“Select a category for tickets belonging to this panel to be created on.”

[dreamy onyx]

Hello! Does anyone know how to increase the number of open tickets?

[lament pike]

You mean number of tickets someone can open?

[dreamy onyx]

that and in general

[lament pike]

You can go to Limits in the dashboard and set how many open tickets each user is allowed to have. You can also set the total number of open tickets allowed across all users.

[dreamy onyx]

ok thank you!

[wanton marsh]

????????????/

[lament pike]

It was stated in ticket tool website..

[wanton marsh]

where

[lament pike]

https://docs.tickettool.xyz/dashboard/panel-configs/category-options#category-created-opened

[mellow stirrup]

I got a ticket, but where should I enter it?

[worldly helm]

Hey 👋
Sorry for the long wait, could you elaborate please?

[serene musk]

Hii! I tried making a ticket for ppl to report things but for some reason ppl cant make a ticket and if they can other ppl who r non admins can talk and see there asw do u mind helping me fix this

[frail narwhal]

how can i fix this please

[jade topaz]

Can I get the button link to put the create a ticket in a message that I create?

[serene musk]

^

[zenith python]

Hey there! Is there components v2 support yet?

[restive condor]

Hey there! Not yet unfortunately

[humble sequoia]

━━ Pawchasealex's inquiry has been moved to a ticket ━━

[restive condor]

#🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[simple sedge]

Quero reelbolso do painel

Comprovante

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[simple sedge]

4f11290a-f4d3-11ed-a05b-0242ac120003

?

[jade topaz]

#🆘│community-support message

[lament pike]

Hello make sure Ticket Tool has the View Channel and Send Messages permissions in the channel.

[visual galleon]

hey how do i set up the bot to a server

i already added the bot to the server what do i do to set it up

[lament pike]

Use the /setup command and follow the instructions.

[mellow stirrup]

I received a ticket on the server, but I do not know where to enter it. This ticket consists of many numbers, but honestly I did not understand where to enter it.

[pure stream]

Soo

TICKET TOOL IS DOWN

[pseudo ravine]

Hey there! What makes you think Ticket Tool is offline?

[pure stream]

That I tried ping and didn’t respond I also tried to make an embed and didn’t respond

[pseudo ravine]

Please run the /debug command in the same channel

[pure stream]

Ok!

[pseudo ravine]

What's the server ID?

[pure stream]

Second please.

It does not let me copy it I’d

ID

[pseudo ravine]

What's the server name?

[pure stream]

Pennsylvania State Roleplay

[pseudo ravine]

It seems like your free trial expired

[pure stream]

So what’s wrong?

[pseudo ravine]

You will need to re-invite the white bot and switch to using it, or purchase a premium subscription to continue using the gold bot

[pure stream]

Is not sending the embed correctly

[pseudo ravine]

Please elaborate

[lyric gyro]

Quero meu xit

Money

Agora

Reembolsa

[wind basin]

Olha eu venho com essa palavras fala que fizeram uma injustiça comigo lá no servidor 3 dois meninos começaram a me xingar e de me chamar de puta velha sendo que ele começou eu tava revidando os xingamento

Me mandaram cala minha boca isso pode ou cade os ADM que não ver isso

Então uma pessoa é xinganda homilhada.

Eles não faz nada

[jade topaz]

Used the 7 day free trail

@pseudo ravine

@pure stream

[shut crescent]

@jade topaz I gotta question

[fathom plinth]

Where do I find panel id??

Pls ping me with answer so I can see it

[warm star]

.

[rapid patio]

I am trying to create a panel but the buttons aren’t being renamed

[timber kernel]

Panel Configs -> Buttons -> Create Ticket Button -> Button text

• you need to resend the main panel after you changed it

[timber kernel]

what is your question?

[rapid patio]

How do I change the order of the buttons?

@timber kernel When a user creates a ticket using the panel, how do the support staff know what button they pressed?

[little wyvern]

so it keeps saying ( You don't have permissions to use this.) what do i do

[pulsar rain]

i need help with setting up ticket bot for a specific channel and work

@timber kernel can you help me pls

[turbid wyvern]

How do I get my ticket tool like this?

It’s currently only like this for me

[pure stream]

Hey there! How can I help?

[pure stream]

Hey there! Ensure to separate the embed from the current question. Refer to image below

If this was helpful I’m thankful. If not let me know . Thanks by supporting Ticket tool! @turbid wyvern

[iron night]

Gave +1 Rep to @turbid wyvern (current: #391 - 1)

[turbid wyvern]

Can you send me a screen recording of an example, im in that page but I don’t know what to write

[pure stream]

Sure!

[pure stream]

Auto display form results on the text message as an additional embed.

@turbid wyvern

[turbid wyvern]

What do you mean

[pure stream]

Enable that.

[turbid wyvern]

Oh right

[pure stream]

Mhmm.

[turbid wyvern]

Done

[pure stream]

Great!

[pulsar rain]

CAN YOU HELP ME TOO

[pure stream]

Sure!

[turbid wyvern]

Do I also enable to “Enable Form”?

[pure stream]

Yes.

[turbid wyvern]

Okay 1 second

[pure stream]

If not your form won’t appear.

[pulsar rain]

HOW DO I MAKE MY TICKET LIKE THIS

[turbid wyvern]

I don’t know what to write in these boxes though

[pure stream]

Alright there how can I assist you!

Form title as shown below

[pulsar rain]

I WANT MY TICKET LIKE THIS

[pure stream]

Alright.

To your ticket look like that the placeholder message should be as you wish to be.

That text in, is called place holder, even though the users will type in the box, they will be given a hint depending on what you wish to write.

[pulsar rain]

LIKE BRO I WILL BE HONEST WITH YOU CAN YOU TELL ME WHT TO DO FROM START

[pure stream]

Alright. Just chill.

So first.

[pulsar rain]

I CAN SHARE MY SCREEN COULD YOU GUID ME

GUIDE

[pure stream]

Sure!

[pulsar rain]

IN WHICH VC SHOULD I COME

[pulsar rain]

?

[pure stream]

Call.

[pulsar rain]

PVT ??

[pure stream]

General

If I did helped you please give rep.

[coarse vault]

How to fix?

[lament pike]

Go to the category and add ticket tool the roles.

If your logs channel has separate permissions from the category it will show the same error, so make sure ticket tool has permissions.

[rustic olive]

How do I make it like this?

[coarse rune]

How would i automaticly transcript the ticket?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

@rustic olive ^

[worldly helm]

Hii 👋
That's a premium only feature!

[coarse rune]

Ok

[rapid patio]

I’m so confused, I get warned for pinging staff when the reason says that is it allowed???

[vague ember]

Think it needs to say Not not Now

[restive condor]

I'm sure that was a typo, Pinging staff is indeed noy allowed

[vital barn]

Holaa, alguno podria ayudarme a como crear los tickets con formato de claimearlos y que solo los pueda ver la persona que lo claimeo?

Hello, could someone help me with how to create the tickets in a format for claiming them so that only the person who claimed them can see them?

[turbid wyvern]

hey @worldly helm

[humble sequoia]

━━ !'s inquiry has been moved to a ticket ━━

━━ AME's inquiry has been moved to a ticket ━━

[slim harbor]

I just realized that ticket tool doesn’t log my tickets. Is It because ticket tool discontinued It?

[green sedge]

Hello! Is it possible to make a ticket close itself automatically after inactivity time?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there! Please double check your configuration for the panel

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[unkempt cliff]

what to do if i added a bot and when i try to use the command it says that the application is not working? i gave it all rights and it is listed in the network but it still does not work i even reinstalled it

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[quartz wolf]

Oi

[half current]

Minha conta foi banida

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[hexed monolith]

Hello i have the ticket tool in my server but the people who open a ticket cant see the chat agsin ones they close the discord app the chat just gets deleted but only für regulars admins still see everything

[pseudo ravine]

Hey there! Please head to the Dashboard > Permissions > Ticket Owner Permissions > Edit opened > Read Message History >

[hexed monolith]

Thx

Thx @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1347)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[dawn abyss]

Jstich

Nvm

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[little wyvern]

yo

i need help with my ticket bot saying that

the user doesnt have permission to open one

[lament pike]

What does it exactly say?

[obtuse cave]

how do i make my ticket bot online because it says "no bot are online" so i cant access the dashboard

[lusty sinew]

how do i make it so the bot asks the members what they are making a ticket for first?

[odd bison]

you mean like @ player welcome to hashtag support ticket?

[little wyvern]

so when someone clicks the create ticket it goes “you do not have permission to use this”

[lament pike]

Server Configs -> Blacklist Roles

Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button. Make sure to do them and tell me if it worked.

[lament pike]

Make sure to refresh the page and check if it happens again.

[turbid wyvern]

Can I have some help?

How do I get my tickets like that, they currently look like this

[lament pike]

You mean popup forums?

[lament pike]

Yellow ticket tool?

[turbid wyvern]

Yeah

[lament pike]

It’s called Ticket tool Premium, you have to pay a specific amount to use it.

[turbid wyvern]

Oh right

Can I still get something similar for free?

[lament pike]

Free trial maybe.

[turbid wyvern]

Hmm okay

[lament pike]

Hope i helped.

[turbid wyvern]

You did

Thanks

[dark ivy]

why cant gifs be sent in my tickets

everytime someone sends a gif it just auto deletes it and i have embed links or wtv on and attach files idk

[pseudo ravine]

Hey there! Please double check all of your bots, and it seems like one of them is automatically deleting them

[dark ivy]

thanks ill be back if anything

[grizzled burrow]

Withdrawal not received money in my Bank Account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[polar bay]

can we have an panel before the ticket closing asking user to rate the ticket?

@pseudo ravine

[pseudo ravine]

Hey there! Unfortunately this isn't possible

[pure stream]

Hey there! Wrong place.

[feral timber]

What’s the point in this Stukkff

[little wyvern]

@pseudo ravine

why can everyone see the tickets

how do i make them private to everyone but support

[karmic grove]

Set the Permissions in the dashboard > Permissions > Everyone permissions!

[tribal bone]

what does this look like

[acoustic marten]

Hi folks. I go to do /setup and I get this message. Also when I look on the dashboard page, I do not see the server there.

[lofty trout]

Guys,my bot says that he doesn't have permission to send messages even though he has them. What should I do?

[open charm]

ensure that the bot has permissions to send messages in the channel you want the panel in

[fallow mural]

how can i report a server using the bot for scamming purposes

to get them blacklisted

[open charm]

#🎫│make-a-ticket

[wintry venture]

whats the variable for including a form in your ticket message

[abstract quest]

Hello, how can I make a ticket like this?

[supple pollen]

Hello is bot down?

[agile lance]

No?

[minor valley]

how to stop normal members from closing tickets

[agile lance]

The bot is working perfectly

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

^^

[worldly helm]

Dashboard -> Command Configs
Dashboard -> panel configs -> Button -> close ticket

[abstract quest]

Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 849)

[tired nebula]

hey

how to i change form color embed?

how to i change form color embed?

[cursive ocean]

how do i get a penel ID, it doesnt show anywhere on the dashboard

[rough cedar]

Why ticket Tool is not working in my srvr

[rough cedar]

@lament prairie

[stone sandal]

i think it's called forms

[cursive ocean]

is there a way to dtop tickettool sending this?

[alpine willow]

can someone help me?

i set everything up but whenever someone makes a ticket my staffs cant view the channel

my staffs cant view it but me, i am trying to make my staff view it

[turbid wyvern]

Why did you make it ping the everyone role?

Just create a role called “Support Staff”

[alpine willow]

OHHHHHHHH

OHHHHHHH thank u

[turbid wyvern]

That’s what I did for my server

[alpine willow]

😭

[turbid wyvern]

You need to actually create a role

[alpine willow]

i did

[alpine willow]

it wont ping the role

probably needs the role to mention everyone

did allat and still

😭

[odd bison]

I do need assistance as well. On our server we have an auction house ticket, however it seemed to now not wanna work, with the ticket being unnamed & going above all our channels.

[alpine willow]

😭

just watch youtube for tuts the staffs here sucks they cant even help folks right

[open charm]

You aren't mentioning it correctly

[open charm]

https://docs.tickettool.xyz/debugging/faqs#how-do-i-make-a-ticket-ping-my-support-when-its-created

[open charm]

ensure the bot has sufficient permissions, and that you've selected a category for the tickets to be created in

[odd bison]

It was workimg before and all of a sudden just stopped. Thank you i will try that out now

[open charm]

Np!

[minor skiff]

quick question. Is ticket tool supposed to appear in the server's member list, on the right-hand panel of discord?

never mind

[open charm]

When the bot is online, yes.

[minor skiff]

I answered my own questions, it's on y present in channels it's actively connected to

[open charm]

If it doesnt appear in a channel, it doesnt have access

[minor skiff]

👍

[minor skiff]

thank you

[iron night]

Gave +1 Rep to @open charm (current: #143 - 5)

[open charm]

np!

[cosmic fiber]

Всем ку

[open charm]

?

[cosmic fiber]

Что

[gleaming sparrow]

hello

i have a proplem

when i update panel the ticket he said massage not found

how do i slove it??

[open charm]

Could you send a screenshot?

[gleaming sparrow]

yes

[open charm]

Is there already a panel in that channel, or are you trying to put one there?

[gleaming sparrow]

i wana put

[open charm]

So instead of update you should click send

[gleaming sparrow]

oh sorry there is a panel in chat

[open charm]

so there is a panel in the channel?

[gleaming sparrow]

yes

oh my god im so dumb

[open charm]

?

[gleaming sparrow]

i was privit the channel

[open charm]

Ah, I do that myself alot xD

[gleaming sparrow]

xD

[open charm]

Are you all set now?

[gleaming sparrow]

yes thx

thanks @open charm

[iron night]

Gave +1 Rep to @open charm (current: #128 - 6)

[open charm]

Np! Glad I could help!

[primal raptor]

opa

[open charm]

?

[minor skiff]

I have "claim button" turned on in my ticket panel, but it's not showing up when it creates the ticket channel, any thoughts?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[minor skiff]

oh, that's a premium feature. Didn't even notice. thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1348)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[minor skiff]

Have you guys considered a lifetime sub option?

[pseudo ravine]

We used to offer it but had to discontinue it, due to not being sustainable in the long term for us

[minor skiff]

I figured as much. Otherwise, great tool, thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1349)

[pseudo ravine]

[lilac niche]

@humble sequoia

[rough cedar]

Can someone explain why is this happening

[open charm]

Do you have permission to use the command?

[rough cedar]

Yes bro

[open charm]

I recommend opening a ticket in #🎫│make-a-ticket

[tardy spade]

Suddenly, the Ticket Tool bot stopped responding to commands. Unable to create a ticket. What is the problem?

[open charm]

I recommend opening a ticket in #🎫│make-a-ticket as it seems to be a growing issue.

[rough cedar]

Done

[rough cedar]

Bro my problem is solved I have just deleted the old channel created a new one and it's solved

Should I close the ticket ??

[open charm]

Yes, if your problem has been resolved.

[mild prairie]

bei mir wird angezeigt im ticket tool bei einem server wo ich alle rechte habe das ich darauf keine rechte habe und den nicht verwalten kann

In the ticket tool, it is displayed for a server where I have all rights that I have no rights and cannot manage it

[open charm]

try saying /permissions in the server

and check to make sure you have dashboard permissions

[lilac niche]

https://discordapp.com/channels/509192800865353738/662692902245498910/1376981841487204392

[mild prairie]

According to the ticket tool I have the rights, but not in the dashboard

[open charm]

say /permissions

[pseudo ravine]

That's not a Ticket Tool command

[mild prairie]

/permissions doesn't work

[scenic plinth]

Use $level or /level

/permissions isn't a Ticket Tool command, and you're getting responses from ServerStats.

[mild prairie]

the bot does not respond when I give the command

[lilac niche]

/suport

[open charm]

ah good catch, thinking of wrong bot xd

[scenic plinth]

Ok, if it is still not responding use /debug or $debug and provide the link it sends, if any.

[mild prairie]

the bot does not respond when I give the command

[scenic plinth]

Give the bot the ability to see the channel, and permissions to Manage Roles and Channels via its server permissions.

[pine girder]

New to all this. How do I "create a ticket" cheers

[mild prairie]

omg that wasn't in the channel thx

[iron night]

Gave +1 Rep to @scenic plinth (current: #14 - 456)

[mild prairie]

how to give permissions?

[gentle willow]

Hello, I want to pay for the premium option but I get an error.

[restive condor]

Hey there! Which country are you currently located in?

[gentle willow]

Venezuela

[open charm]

you give perms through the dashboard at https://tickettool.xyz

[restive condor]

Unfortunately our payment provider does not support payments from Venezuela

Could you try using a VPN?

[gentle willow]

ok I'll try

ty

[abstract bane]

Oi boa noite sou do Brasil não consigo acessar o ticket tool

[arctic iron]

Hello, the transcripts for the tickets aren’t saving to the channel, it says there’s no messages in the ticket to transcribe even if there are

[wintry birch]

Is it possible to make a ticket close itself automatically after a specific inactivity time?

[wintry birch]

nevermind i found it.

[open charm]

ensure the bot has sufficient permissions

[arctic iron]

Thank you

[warm furnace]

How do i setup a ticket when i keep seeing this?

[lament pike]

Make sure Ticket Tool has all the permission that it needs.

[warm furnace]

It does

[copper dew]

Question: If a moderator closes the ticket (not the requester), can a new role be assigned to the requester?

[lament pike]

Did you check if it had View channel and Send messages perms.

[warm furnace]

It has every permission there is

Oh

I got it

[lament pike]

I don’t think so, I recommend opening a ticket to get valid information.

[lament pike]

Fixed?

[warm furnace]

Thx

[iron night]

Gave +1 Rep to @lament pike (current: #181 - 3)

[lament pike]

Glad to help!

[copper dew]

Thank you! I just want to assign a role to the requester to grant them access to a new channel.

[iron night]

Gave +1 Rep to @lament pike (current: #155 - 4)

[lament pike]

Glad to help!

If you don’t see the ticket channel, here is it. https://discord.com/channels/509192800865353738/571706435449257997

[copper dew]

Can you let me know the solution to make a ticket close automatically after a specific period of inactivity?

[wintry birch]

With the automation feature for premium users

[copper dew]

Thanks!

[iron night]

Gave +1 Rep to @wintry birch (current: #391 - 1)

[wintry birch]

What’s this 👀

[lament pike]

It’s like a reputation system used here.

[wintry birch]

Ohhh gotcha

[light flicker]

hi... is something going on with automation. my tickets are no longer auto deleting after transcripting

[lament pike]

Check if the premium expired?

[light flicker]

i did right before i came here and it says active on the website

my co owner is the one that pays that. and i have the copy of her paying it this month

[lament pike]

Strange, maybe refresh the page and check if it’s working, if it’s not feel free to make a ticket.

https://discord.com/channels/509192800865353738/571706435449257997

[light flicker]

i refreshed and now its not auto deleting when closed. transcripts work now lol

[lament pike]

Working now?

[light flicker]

transcripts work but auto delete isnt

[lament pike]

Oh, maybe check later if it works or not.

[light flicker]

just for confirmation the 2 step close button is supposed to be off right.

[lament pike]

it’s on for everyone already, you can turn it off if you want to.

[light flicker]

i meant for the auto delete after transcript

[lament pike]

I think so..

[humble sequoia]

━━ bubbles's inquiry has been moved to a ticket ━━

[fossil kite]

How to set up so that the person who creates the ticket can only see his own ticket, but not the tickets created by others. This is my first time creating a ticket so I'm not very familiar with it.

[hazy laurel]

What's the problem?

[open charm]

make sure the bot has permissions in that channel

[red fractal]

Not responding

[open charm]

ensure it has sufficient permissions

[red fractal]

Okay, I got it.

[open charm]

all set now?

[red fractal]

yes

[open charm]

glad to hear it. have a great day!

[red fractal]

okay

[pulsar rain]

can anyone help me

[pulsar rain]

hey buddy can you help em

me

[open charm]

what's up?

[open charm]

What do you need help with?

[pulsar rain]

yesterday i made a ticket panel it were wokring properly and i was admin for one day only and now today that ticket is not wokring no one is able to use it

is it because i am not admin anymore or ticket issues

[open charm]

Is the button set so only specific roles can use it?

[pulsar rain]

Yes

[open charm]

If you don’t have the role then you are unable to open the ticket

[pulsar rain]

Ohhhh i wanted to make like only selected people can chat in that channel but everyone could use that ticket

How can I do this as a admin

[open charm]

https://docs.tickettool.xyz/dashboard/panel-configs/permission-options

[pulsar rain]

ok thanks

[iron night]

Gave +1 Rep to @open charm (current: #116 - 7)

[open charm]

np! What you wanna do is configure the everyone role permissions in panel

:)

[pulsar rain]

ok ok can you help me with discord server setting too

just a bit

like for example we have general chat system i want only admin to type there and no one else could type there

[open charm]

I don’t believe I’m allowed to join servers to assist, so I can help walk you through things from here

[odd bison]

I dont think thats a bot issue, but a discord channel

You want to hit the tab, hit settings, and channel permissions

You then will have access to who can access that channel. View, type messages, ect, if you want them to view the channel hit the green checkmark and everything else on the red 🚫

@pulsar rain ^^^

[open charm]

discord has an article on this here: https://support.discord.com/hc/en-us/articles/206029707-Setting-Up-Permissions-FAQ

[odd bison]

I was looking for that 😭 thank you 😅

[still snow]

Please tell me how to make the same request for a ticket? So that when you click create a ticket, a menu pops up with a form to fill out?

[pulsar rain]

Ok buddy thanks

[iron night]

Gave +1 Rep to @open charm (current: #113 - 8)

[open charm]

np!

[open charm]

you need to use a ticket variable

[still snow]

Can you tell me how to do this?

[open charm]

https://docs.tickettool.xyz/dashboard/panel-configs/form-options

and heres how to display the responses in a ticket https://docs.tickettool.xyz/dashboard/panel-configs/form-options#displaying-form-answers

[still snow]

Thx

[open charm]

np!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[open charm]

is that tickettool or discord

[pseudo ravine]

They've already been told they're in the wrong place

[open charm]

i thought that that message was automated

[pseudo ravine]

It's a custom command, which has to be sent by a member

[sand tangle]

How do I fix this

Anyone else had this problem and know how to fix?

[pseudo ravine]

Hey there! Please run the /debug command in that channel

[sand tangle]

Still doing it

[pseudo ravine]

What's the server ID?

[sand tangle]

Uh how do I get sever id

[pseudo ravine]

What's the server name?

Next time, please do not send an invite in my DMs

That's usually resulted in a ban, for DM advertisements

[sand tangle]

Oh ok my bad

[sand tangle]

Astra

[pseudo ravine]

Is Ticket Tool still in the server?

[sand tangle]

Yes

[pseudo ravine]

Please double check

[sand tangle]

It’s in

[pseudo ravine]

Please send a screenshot of its profile in your server

[pseudo ravine]

That's not it's profile, that's just a mention

[still snow]

Tell me how to change the text in the panel itself and on the button, and how to add a photo inside the webhook

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[still snow]

How can I make it so that such a form for support is shown later? I made a form for a ticket, but it is not sent to the ticket, how can I make the same?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pseudo ravine]

Could you try making a ticket in your server again?

[sand tangle]

Ok

[mighty ore]

Hello everyone, I hope you are doing well today. I have what I assume is probably a simple and well-known fix.

In closing a ticket the Moderator Message comes up with buttons for 'transcript', 'open', and 'delete'. The issue I'm having is that I do not want the ticket owner (or server member opening the ticket) to see this menu and controls. Is there a way to remove their view of it so that the message sent on the ticket channel is only viewable by members with the support team role?

Thank you for your help.

[pseudo ravine]

Hey there! By default, the ticket owner loses access to the ticket when closed

[still snow]

I don't understand about this rate (, can I send screenshots and you help please.

[pseudo ravine]

Please refer to the guide I sent. It explains what you need to do

[mighty ore]

Hi Jstitch. I am not finding that to be the case on my end. Closing the ticket prompts that ticket tool message to be sent in. (See above image)

[pseudo ravine]

The ticket owner should still lose access to the channel, even with the Moderator Message being sent

[mighty ore]

Oh sorry I didn't answer this. I'm using an alt account. the ticket owner stays seeing everything until I delete the ticket

[pseudo ravine]

Does your alt account have the Administrator permission?

[mighty ore]

No. Just regular member roles. I just double checked and tried with a new ticket.

[pseudo ravine]

What's the server ID?

[mighty ore]

1174932906544746588

[pseudo ravine]

It seems like Ticket Tool is missing the View Channel permission on its role

[wintry estuary]

I would like to purchase 3 month premium ticket tool with crypto, where can I

[pseudo ravine]

Hey there! Please make a Billing ticket in #🎫│make-a-ticket

[sand tangle]

How do I change this

[pseudo ravine]

Are you wanting to increase the limit?

[sand tangle]

Yes

[pseudo ravine]

Please head to the Dashboard > Limits > Tickets Open > Open tickets each user

[wintry estuary]

Why is nobody answering

[pseudo ravine]

You made the ticket 5 minutes ago, please be patient until someone can claim your ticket

[mighty ore]

Update: I've given Ticket Tool the View Channel permissions and tried a new ticket. The only message now showing is "ticket closed by ______". While my alt (ticket owner) doesn't lose access they no longer see the Moderator Message which was the goal. Thank you for your help.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1350)

[still snow]

How can I make her tag the role I want?

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @mighty ore (current: #391 - 1)

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[still snow]

How to change the name panel?

Because I can't edit there.

[pseudo ravine]

Please head to the Dashboard > Rename

[open charm]

click rename in dash

[still snow]

Where?

I see

How can I add a photo to this webhook?

[pseudo ravine]

That requires a premium subscription

[little arch]

Hi I updated my panel message in the dashboard and deleted the old message with the "Open Ticket" button in my server. Now I want Ticket Tool to send the new panel with the updated message — but I'm not sure how to do that.
I tried using /panel, but it's asking for a Panel ID and I'm a bit confused about how to get and use it properly. Can you please guide me?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[stray vault]

how to make a ticket

help me

[open charm]

click the button below any embed

any open ticket embed*

[pseudo ravine]

Hey there! Are you trying to setup Ticket Tool in your own Discord server?

[stray vault]

yes

[pseudo ravine]

Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[stray vault]

I don't know how to open it, I don't understand it.

I'm on the phone and I want to open it.

Could someone help me?

[pseudo ravine]

It's the same on mobile as on computer

[stray vault]

I don't know how to do it.

[pseudo ravine]

I've already sent a guide explaining what you need to do

[stray vault]

It's fine, thank you.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[little arch]

Thanks that panel issue solved. But why its not sending the full message like "at the mome"

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1351)

[pseudo ravine]

It seems like you reached the character limit of the free version (250)

[little arch]

Okay i see

But thanks alot

Thanks @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[stray vault]

Why are you doing this?

[pseudo ravine]

Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[little arch]

Another issue - I've already invited the ticket tool to this new appeal server. But in the dashboard its not showing this server.

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[little arch]

IT WORKED

[little arch]

[pseudo ravine]

[granite swift]

Guys

I have a question

How do I setup a ticket thing that is made only for support

I think it usually has a red button

[granite swift]

From the moderators

[faint garnet]

Como mudar a linguagem para português?

[dry iron]

I’ve set up ticket tool and members are saying they can’t create a ticket. Members have view channel and read message history perms. What am I missing?

[sweet dragon]

I removed my ticket tool bots mistakenly how do I add it back??

[pseudo ravine]

Hey there! Please ensure you didn’t set “Support Team Only” for the “Create Ticket” button

Dashboard > Buttons > Create Ticket

[pseudo ravine]

Hey there! You can add the bot from its profile @pseudo glen

[sweet dragon]

thanks it worked!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1352)

[turbid wyvern]

#🎫│make-a-ticket

[distant bridge]

can some one check out my ticket

[unkempt jetty]

Hey guys I have a problem I have the ticket bot for a very long time but somehow it can't be activated on another Discord of mine do you have any idea what the reason is

[open charm]

you dont have dashboard access

have the server owner grant your role dashboard access

[unkempt jetty]

this is my account i even have premium and this is a newly created dc of mine

[open charm]

ensure your subscription is activated and also ensure you have dashboard access

[unkempt jetty]

I have done everything but as shown in the photo the bot is not active at all and I get an error message

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[modest geode]

it says "You don't have access to this server." even though i own it?

[zealous chasm]

hy bot is not responding in server that i manages

[modest geode]

what

[humble sequoia]

━━ ICE's inquiry has been moved to a ticket ━━

[zealous chasm]

yes

i want help please anyone help me

help

🆘 help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[zealous chasm]

🆘 ticket tool bot in my server is not working error is application not responding and i reinstalled the bot but not solved

[open charm]

@pseudo ravine @grizzled summit

ty 4 removin

[pseudo ravine]

Hey there! Please run the “/debug” command in the channel where it’s not responding

[pseudo ravine]

Next time please do not ping, as it’s still against the rules

[zealous chasm]

it is also giving the same error

[pseudo ravine]

Ticket Tool is missing all of these permissions in the channel

[zealous chasm]

can you come to server and check because it has all permission you mentioned

[pseudo ravine]

I cannot do that

[nimble tide]

Bonsoir je cherche de l'aide je n'arrive plus à me connecter

[pseudo ravine]

Please ensure Ticket Tool has all of those permissions inside the channel itself

[zealous chasm]

yes it has all perms

[pseudo ravine]

It doesn’t if the “/debug” command is showing it doesn’t

[coral zenith]

Plus aucune conection comment faire

[zealous chasm]

ty bro it is solved ✅

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1353)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[buoyant cobalt]

Ops

[potent niche]

can anyone help getting ticket tool premium in the server for me? A friend just bought it but we can’t figure out how to bring it in

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[blazing cedar]

Question, so if I have premium - and it ends. Does that mean I still keep all the premium features but cannot edit them?

[pseudo ravine]

Hey there! Nope, the premium features will stop working

[blazing cedar]

So the embeds will reset?

Like the displays etc. and the buttons.

Or will the bot stop working.

[pseudo ravine]

All fields except the description will be gone, and it'll be limited to 250 characters

[blazing cedar]

oh...

ok

[blazing cedar]

Thanks! for the help.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1355)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[rancid tangle]

hello i need help

[lament pike]

You may state what you need help with.

[humble sequoia]

━━ Jezdra's inquiry has been moved to a ticket ━━

[static hill]

Hello, i was having a issue with Ticket tool, Im trying to make a tickets thingy, but the persons server doesnt show up? May i have help?

[graceful wind]

eu tomei banho por 5 dias como faz para desbanir Alguém pode me ajudar

[pure stream]

Hey there! Can you elaborate with the sentence “but the persons server doesn’t show up?”

@static hill

$help

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[pure stream]

@static hill Refer to this embed ⬆️

[static hill]

Hm?

[pure stream]

So what do you mean with the previous sentence.

[lament pike]

They probably didn’t give you access to do it.

[static hill]

I was making sombody a ticket thingy, But then like the persons discord server does not show up

[static hill]

oh? does that mean i have to tell them to do it?

[lament pike]

Yeah, im pretty sure.

[pure stream]

Send panel

$panel

$faq

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[pure stream]

@static hill refer to this embed ⬆️

[solid quiver]

i need help

[bright cosmos]

When ever my friends try to open the ticket

It never works

[solid quiver]

when ever someone creates a ticket in my server how do i see the report?

[bright cosmos]

erm

[smoky pelican]

is there a way to buy premium as paypal without card?

#🎫│make-a-ticket

[karmic grove]

What's the error message?

[harsh tartan]

someone help me i cant change my gmail because it keeps saying "incorrect information" not "incorrect email"😭

[carmine lodge]

im trying to figure out how to keep the tickets that are created in the same category. any help?

[karmic grove]

You can define where tickets are created in the dashboard > category

[carmine lodge]

what to do next?

bc im trying to do it

but it’s not working

[carmine lodge]

.

[simple mulch]

@pure stream How to add more than one button in ticket tool bot

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

^^ :)

[smoky pelican]

can i buy premium with paypal without card?

?

[smoky pelican]

how to put when user make ticket and ticket makes and put his user like [ticket-user]

dead

[tepid pivot]

Help me

[void radish]

@pseudo glen

[spring sigil]

Why it doesn't work

[gray summit]

HELLO

I NEED HELP

@iron night

I'm new in discord so I really dont know

HELP

How do I solve this???

@humble sequoia

[nocturne ginkgo]

Why did I get derailed

Deranked

[supple quest]

Hey guys

is it possible to set custom image for the ticket tool pfp?

[fathom helm]

How to setup the bot in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[worldly helm]

Hey there 👋
Nope that's not possible.

[worldly helm]

Hey 👋
There is nothing you can do as you're not a staff member of that server.

[worldly helm]

Heya!!
You're in the wrong server, we cant help you!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

^^

[worldly helm]

Hello 👋
Sorry about the late reply, that's only possible with a premium subscription!

[worldly helm]

Hey 👋
Sorry about the late reply. Please try doing the /debug command in that channel.

[smoky pelican]

i alr did

[cunning cloud]

@worldly helm

hey

[nimble tide]

J'ai déconnecté et essayer de reconnecter avec mes identifiant. Invalidité détails s'affiche impossible de me connecter.

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[limber portal]

@nimble tide

[jade topaz]

When I close the ticket it only clears the messages and does not delete the channel, how do i fix please respond

@covert swallow

[open charm]

ensure the bot has sufficient permissions

[jade topaz]

its has all permissions

[open charm]

another pot. cause is if you have the option to keep tickets & not delete toggled on

give me a moment to get the proper name

[jade topaz]

oh

[jade topaz]

ok that would help me alot

[open charm]

its storage mode

[jade topaz]

should i disable it?

[open charm]

discord limits amounts of channels created

[open charm]

depends, if you expect to have more than 2k tockets daily then keep it on

[clear mist]

how to change this

[open charm]

otherwise up to you

[jade topaz]

no no i mean to fix the issue which it doesnt delete the channel should i enable or disable it?

[open charm]

change what exactly?

[open charm]

if the option is enabled then it won’t delete channels, just the messages, as it will reuse ticket channels

[jade topaz]

ok thank you so much!!! Have a nice day

[iron night]

Gave +1 Rep to @open charm (current: #107 - 9)

[open charm]

np, & you too!

[open charm]

are you trying to change the button text or?

[clear mist]

no

the upper ones

[open charm]

the embed text?

[clear mist]

yeah

with emojis

[open charm]

panel config. -> messages -> message panel

[open charm]

i believe your referring to the footer

if you want to change the part that says “tickettool.xyz - ticketing without clutter” you have to purchase premium then edit the embed footer.

[nimble tide]

Bonjour besoin d'aide je suis nul en informatique. Je n'arrive pas à me connecter. Je même déconnecté et remises mes identifiant mais impossible de me connecter à l'aide s'il vous plaît

[austere forge]

Je vous ai déjà mentionner qu'on ne pouvais pas vous aider, que ça soit sur ce Ticket, ou dans tous les channels existant de ce serveur. Vous êtes sur le mauvai serveur

[west horizon]

When interacting with creating a ticket. Members get that they don't have permission. How do i resolve that?

[limber portal]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[pure stream]

Hey there! How can I help?

[solid quiver]

how do i see what people reported in my server>

[pure stream]

What do you mean with “reported?”

[open charm]

could you elaborate?

[old wagon]

Is there a way to send a ticket panel into a forum?

[ripe sparrow]

Hi how do I add it to my channel?

[smoky pelican]

how to put when a staff claim ticket and others staff cannot chat in claimed ticket?

[heavy flume]

z

zzzzzzzzzzzzzzzzzzzzzzzzzzzz

[pure stream]

When there’s assistance unless you are from support team please stay back unless I asked for help. I’m asking nicely.

Thanks!

[worldly helm]

Hey 👋
Dashboard > Panel Configs > Claiming > You can change the settings upon claiming there!

[smoky pelican]

what i put after claiming

[worldly helm]

If you're on the claiming tab, scroll down to Change other support team permissions when claimed and enable it, then click on Edit Support Team Permissions

[smoky pelican]

ok

but still it send when i putted " no sending msg "

[smoky pelican]

^

[worldly helm]

Save the settings and open another ticket please

[dusk crag]

Hello ! When I close a ticket, the owner stay in ! But I have configured everything...
(All of the permissions are good)

[main zinc]

Hello Hope you are well. I am just enquiring for support:

Situation is a user B has deleted a ticket that user A had made. And so now user A cannot create a ticket as they are seen as still active with a ticket. As its not been properly closed i.e via command. What can we do in this situation.

(i am unable to recover the deleted ticket in question) Is there a way to refresh so that user A can create support tickets again? (as they cant as they are seen as active with a ticket).

apologies if this a silly question - i can get a user who has admin powers so they can access dashboard if they need to fix it through there.

[open charm]

i recommend opening a ticket

[mild crag]

Hey, how do I make it so when a ticket is opened it will ping a specific role?

[main zinc]

(sorry i am new here i am blind i cant seem to see a channel that i can open a ticket in for this server)

Also thank you

ffound it nvm

[shell lotus]

Can I change the text ? (To create a ticket use the create ticket button)

Plz reply the msg else I won't get notification

[lament pike]

Can be changed by going to, Panel Configs > Panel > Panel Message.

[shell lotus]

Dashboard?

[lament pike]

Yes.

[shell lotus]

This one ?

@lament pike

[lament pike]

Yes.

[shell lotus]

Where's the option

I can't touch the "Message Content" thing

[pseudo ravine]

Editing the Message Content requires a premium subscription

[lament pike]

⬆️

[near burrow]

im wondering how to @ a specific role like my staff team?
<@DISCORDidHERE> doesn't work and i couldnt find any prefixes on the doc

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[near burrow]

BLESS ❤️

[lament pike]

Click on embed editor, than change.

[wispy hinge]

how i can set a panel for only mods?

[open charm]

change panel permissions in dashboard

[open charm]

everyone

[wispy hinge]

there are diffault permission

can any1 help me?

[open charm]

sorry wrong area

panel -> buttons -> create ticket

[wispy hinge]

np

[wispy hinge]

tyy bro

[open charm]

np!

[main zinc]

This has been resolved in a ticket. Command debug and clear cache helped fix the issue.

[neon void]

Hi everyone, I'm an admin of a server and when I try to add Ticket Tool it tells me I don't have access to any server, it won't let me create the panel, but the bot is already on the server, could someone help me?

[earnest bear]

When can i apply for helpwr in ticket tool?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[restive condor]

Hey there! See above please ^

[humble sequoia]

━━ G's inquiry has been moved to a ticket ━━

[earnest bear]

So help people with there problems right?😁

[restive condor]

Yep 😄

Or wait for applications to open

Or both

[fiery crane]

so the devs are dumb

or? am i

so we can only have 1 drop down, then why put a "add item" button

[restive condor]

Hi there, each dropdown option needs its own panel

[fiery crane]

then how would u send it on the same embed?

why not hard code that yourself

[restive condor]

It will be send on the same embed since you're making the dropdown on a panel and then linking other panels

[earnest bear]

You have to make panels for the options

[restive condor]

A dropdown is just a combination of panels

[restive condor]

One user per case please - though 🙏

[earnest bear]

Mb wanted to help sorry

[restive condor]

No worries!

[fiery crane]

alr

[earnest bear]

Question so i just cant Open a ticket and explain why i could be a good pick for helper in ticket tool right?

[restive condor]

Nope, applications are only announced through #📣│server-news
-# You can get the @Announcement role in id:customize to be notified

[earnest bear]

Alright sounds good another Question if App open you think there would be need for an exelent German speaker Because i speak a bit englisch and fluent German

[fiery crane]

cant edit anything abt the embed?

[earnest bear]

@restive condor

[restive condor]

The application message will specify which team(s) we're looking members for

[restive condor]

You can edit the 'Embed Description', the other fields are premium

[fiery crane]

wasnt premium before

[restive condor]

It was

[earnest bear]

Alr thank you for your time and your answers to my Questions idk what time zone you have but for me its night so good night Lol

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2393)

[fiery crane]

no it wasnt, before we can set titles and everyhing but couldnt remove the watermark

[restive condor]

You can edit the title simply by editing the panel name

You can continue to edit the embed's main field

The rest are, and have been, premium features

[fiery crane]

where do we edit the panel name

wait so why make the title not accessible in one place but accessible in the other, yall really could use a ui team

[polar smelt]

How do I put were people can make tickets in my discord server

[earnest bear]

That sounds a bit disrespectful

[fiery crane]

i mean its the truth

its like gate keeping "how to change the title" so that they will pay prem

[earnest bear]

So first you go to Ticket tools side then you make a panel of your choice ,you can edit the panel on the side like you want too ,if your done just click on send and choose your channel,

Remember to give the ticket tool the needet rights to send it in the channel

[earnest bear]

Still it soundet a bit disrespectful

[restive condor]

You can use the 'Rename' button in the main panel configs page

[fiery crane]

it doesnt change it

because u dont have {title}

like i said

[restive condor]

Ah, that explains why you thought it was free before

You must have changed all of that while you had the free trial enabled

Please remove that embed and add a new one

It will revert to default

[fiery crane]

already did does not reset it

no it doesnt

YEAH I CANT BE BOTHERED LOL

code my own ty have a nice day

[earnest bear]

Can i ask how? Maybe make a #🎫│make-a-ticket or try restarting page maybe

[golden hare]

Hi guys I went to a web site called luna launch and I sent 1.5 solana when I went to submit a ticket to the discord server it said ticket failed and I would like to know why 1.5 solana was taken from me and i was trying to create a meme coin and it said failed and it still took the payment

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[earnest bear]

Contact Luna launcher for that issue please ticket tool is not the right place for this problem!

[pseudo ravine]

They've already been told they're in the wrong place

[tired oxide]

@earnest bear can i get help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Please don't ping for support as well

[earnest bear]

Im sorry i wanna apply for helper but im not but can you telle me your issues maybe i can help you

[tired oxide]

k ty the thing is..

[iron night]

Gave +1 Rep to @earnest bear (current: #392 - 1)

[earnest bear]

How did i get a rep lol

[tired oxide]

i wanna do similar type of ticket drop down style like my frend

[pseudo ravine]

Please refer to the embed below!

[earnest bear]

K can help you with that

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[tired oxide]

i also tried to do but this is my result

[earnest bear]

If you still dont understand the tutorial there feel free to ping me i know how to help you with that:)

[pseudo ravine]

Please refer to the guide I sent

[tired oxide]

i did similar steps but not working

[earnest bear]

Alr so head to tixket tool wesite(do you want a step by step tuto?)

Website mb

[tired oxide]

look and compare with other pic

[pseudo ravine]

I'm already assisting them