🆘│community-support

[strong turret]

how can I add a role to manage my panels. don't want to give them admin prev if possible

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 21, 2025, 3:54 PM

[dreamy agate]

Is it possible to organize tickets into level or importance categories. Say I want to have an urgent category as well as non urgent. That I can assign to tickets after created.

[austere forge]

You can use our new feature in full development, escalate, to do this. Once the ticket has been created, move it to a specific category - Dashboard > Panel configs > Escalate

[dark minnow]

@humble sequoia

[warm glacier]

any reason why the tool wont add panels for me?

i deleted where the panel used to be cause i needed to move it to a different channel, but now it wont add a panel at all

[austere forge]

You have used the /setup command right ?

[warm glacier]

yes

i alr had a panel open

but i deleted it and needed to move it to a different channel

[austere forge]

Alright, for this to work properly, make sure you do it from your Dashboard please

[humble sequoia]

https://tickettool.xyz/manage-servers

[austere forge]

This is better than the /setup command

[warm glacier]

i still have no clue what im doing tbh

[austere forge]

All good, you can go to Panel configs > and use the button SEND and select the new channel for your panel

[warm glacier]

ty

[brisk panther]

I need help setting up the ticket tool in my discord server. I'm trying but it's not working.

[high hamlet]

Have russian moderator?

[edgy nymph]

Quero abrir um ticket

[tranquil sun]

hey

if a have 2000+ tickets can i close all in a row?

using only one button

for all?

[worldly helm]

Hey 👋
Discord only allows up to 500 Channels, but you can use the /purge command.

[austere forge]

Refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[brisk panther]

yeah im stuck on step one. the server isnt popping up in my dashboard

[austere forge]

Refer to the embed below for this ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[brisk panther]

ok tysm

it works now

[austere forge]

Glad to hear! let me know if you have any questions ;)

[brisk panther]

k will do. i figured out the problem was i was on the wrong account

[versed galleon]

Where to make a ticket

I need help whit smt

Pls help 😭

[slim veldt]

I've got the free trial but I can't use any of the premium features. Is there a delay or limitation?

[austere forge]

Please use the button above your server name in your Dashboard

[austere forge]

if its related to Ticket tool > #🎫│make-a-ticket

[tranquil sun]

but im not the owner

[cold forge]

Hey, how can i make that users can make unlimited tickets? So this doesnt pop up: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

[worldly helm]

It is not possible for you to do that then.

[hard radish]

How do you create the thing that people use to make the ticket

[signal shadow]

If Main Server got termed + Main Account, can transfer premium to another account I have?

[tight trellis]

I’m trying to setup the ticket tool bot in my server, and it’s not working with any commands

(Nvm figured it out)

[humble sequoia]

━━ Conan [Online]'s inquiry has been moved to a ticket ━━

[karmic grove]

On the dashboard, you should have a Limits button. Then you can add roles for which limits don't apply, including "everyone"

[restive condor]

Hey there! See below please

[karmic grove]

On TicketTool it is called a panel. You can set it up from the dashboard, then Send it to whichever chanel you like on the server.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lament pike]

Why is it showing “the application did not respond.”?

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[lament pike]

I did.

[pseudo ravine]

What are you doing that Ticket Tool is sending this error?

[lament pike]

Nvm, I fixed it.

[pseudo ravine]

That's great! Thanks for choosing Ticket Tool!

[zenith sparrow]

Can Somone tell me how to make the ticket so only I. The owner or staff can see it and no one else can type in in the ticket when it’s created

[static yarrow]

Quick question, how do I make it so ticket tool will ping a certain role in the tickets? I’ve done it in the past but now it shows up as unknown user

[waxen widget]

Guys how do you fix the “application did not respond” problem? Ive been trying every way possible and theres none

[lament pike]

Make sure it has view channel and send messages perms.

[waxen widget]

mkmk

[wintry lava]

opa

comprei e não chegou no email

[mild barn]

Hey guys, I need help with setting up a verification ticket tool. Where can I find a video or a step-by-step process?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

@mild barn see above for getting started

[unkempt plank]

Is it possible to add ticket creation in this voice channel text chat?

[drowsy axle]

Hello, the bot works as advertised, but when I click on the button to generate a transcript it says that no transcript channel is set. On the dashboard, it shows that a channel is set. What could be causing this?

[jovial cobalt]

Hello, how to find the history of a ticket's closure?

[timber kernel]

Hello, please be sure you have set the transcript channel for the correct panel in case you have multiple. If this does not help, I would need your server name or id do have a look at your settings.
In case you want not share that here, please open a ticket -> #🎫│make-a-ticket

[timber kernel]

Hello,
you need to enable logging for that. In case it is not enabled yet, you cannot see it for old tickets.

[drowsy axle]

that fixed it, thanks! I didn't even think to check

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 265)

[timber kernel]

[night lotus]

Is anyone else having a problem with purchased and already redeemed Gold Coins on Nutaku.net? Immediately after installing the update, I logged into my account and noticed that all purchased real-money content was gone. I can rebuy everything, but that's not the point? I looked at offgamers and the codes have already been redeemed. Where did my real-money content go? Please help.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[agile lance]

I'm sorry, but we provide support for Ticket Tool bot. We cannot help with whatever issue you have, so unfortunately we cannot accurately tell you. Further information can be found here: #🆘│community-support message

[agile lance]

Oh-

[lyric parrot]

Me ajuda

O meu painel não está pegando queria muito ajud

[grizzled summit]

Abra um chamado de suporte em #🎫│make-a-ticket. Nossa equipe de suporte em português poderá ajudar você quando estiver disponível.

[lyric parrot]

Beleza espero que não demore

Tô muito ansioso para isso d coração

[granite violet]

The roles are not working

[night lotus]

Is anyone else having a problem with purchased and already redeemed Gold Coins on Nutaku.net? Immediately after installing the update, I logged into my account and noticed that all purchased real-money content was gone. I can rebuy everything, but that's not the point? I looked at offgamers and the codes have already been redeemed. Where did my real-money content go? Please help.

[grizzled summit]

You are in the wrong place. We cannot assist you here.

[night lotus]

Where iam right? 🙂

[grizzled summit]

We are not sure. We can not assist you here. Maybe the original server you were in.

[night lotus]

What means "original" Server?

[grizzled summit]

This is the wrong server. We are not sure where you can receive support. Sorry.

[icy needle]

How many tickets can I store with the free version?

[cold forge]

Thanks

[iron night]

Gave +1 Rep to @karmic grove (current: #227 - 2)

[cold forge]

Defenitly enough

[jade topaz]

Where can I create a ticket?

[limber portal]

#🎫│make-a-ticket

[jade topaz]

How does claiming work?

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[agile lance]

@jade topaz Please see above.

[ebon gorge]

help

[tranquil sun]

how looks the thread style?

[worldly helm]

Hey! 👋
You can test at #demo-threads

[tranquil sun]

and can I make it so that when 5 hours pass without answering a ticket is automatically deleted?

@worldly helm

[restive condor]

Hey there! Could you try the /debug command please

[tranquil sun]

@restive condor srry for the ping but can you help me?

[restive condor]

Yep, you can use our Automations feature for that

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[restive condor]

See above ^

Use the "Check for Message Trigger"

Let me know if you have any questions🙏

[tranquil sun]

okey

youre the best

thats right?

[worldly helm]

Correct

[tranquil sun]

okeyy

so if now my support team sends a message and in 6 hours they don't answer, it is deleted

[hidden pine]

Hey so I’m trying to set up my discord with the ticket bot and for some reason it won’t let me do the very first set up to get the ball rolling does anyone have any idea what I’m doing wrong?

[austere forge]

Refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[hidden pine]

Where do I find the send on the dashboard

[austere forge]

Dashboard > Panel config - button SEND on top

[hidden pine]

Thank you

[kind willow]

Idk what to do from here:(

[austere forge]

We can't tell you, we're not related to this server so we can't help you sorry

[kind willow]

Aww man

Nvm i got it figured out now!

[austere forge]

You’re in the wrong place

[jade moth]

bro my old acc is temred but i need an transcript thats send to my old acc but im still logged in on tickettol website with my old acc is there anyway i can see all my transcripts

[austere forge]

If you no longer have access to the server where the transcripts were stored, unfortunately there’s no way to retrieve them

[jade moth]

oh shiii

so the only fix is to get my acc unbanned?

[austere forge]

correct

[tranquil sun]

hey that isnt working

there are something wrong?

[jade moth]

shii

[austere forge]

please #premium-tickets

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[limber portal]

@uneven condor ^

[austere forge]

You've already been told that you're in the wrong place

We don't know, we can't help you here, you're on a Discord server to support the Ticket tool bot, nothing else

[solemn knoll]

There was a [ button] under the ticket tool, but I can't see it all of a sudden. What should I do?
the button creatoe ticket is activated.😭

[austere forge]

Can you provide me your server ID please ?

[solemn knoll]

[ 1294625844664340481 ]

[olive phoenix]

how do i fix this

my friend has ownership of server

but says same thing for him

[austere forge]

Dashboard > Panel configs > Dropdown - You have enabled the dropdown option, without even adding the necessary elements, you need to disable it or add the elements

[austere forge]

Can you provide me your server ID please ?

[olive phoenix]

1364041197944832010

[austere forge]

Alright so - you have selected the gold bot on your dashboard, but it doesn't seem to be on your server
You can refer to the embed below to invite him ⬇️

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Simply click on "here" to invite him on your server

[olive phoenix]

ye ggs im sped 🙏

[nimble forum]

Hello, when someone opens a ticket and after a period of time they don't see the context of the ticket. Is it a bug or easy fix?

[winged marsh]

Need help closing the ticket won’t let me on the server though

[jade topaz]

Why when i click on my server dashboard it says that i dont have access to my own server

[marsh holly]

When i do the /setup comand i says only and min or a person with dashboard and i cant invite my own server

[restive condor]

Hi there, you're most likely missing permissions to configure the bot

Please ask a server admin or the owner to set it up

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there!
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Read Message History

[tender bobcat]

How to solve it

@restive condor

[jade topaz]

Thanks Dan im gonna try big brother

[limber portal]

Hey, make sure your account has a verified email

[tender bobcat]

Ok let me see

[tender bobcat]

I just checked it's already verified

[jade topaz]

Fr Dan you didnt help

Nah L support

[pseudo ravine]

Hey there! You’ve been given a guide to help fix your issue

[jade topaz]

Where

That shi didnt work it was basic af

[pseudo ravine]

Please refer the guide that Dan sent

[jade topaz]

Thanks anyways

I already did that

I have the owner role

[pseudo ravine]

How exactly did it not work? Just saying “it didn’t work” doesn’t help us fix the issue

[jade topaz]

...

Can you be less ai

[mighty thistle]

Um

Please don't be rude!

[pseudo ravine]

I’m not an AI, I’m trying to get more information to help you

[jade topaz]

You right sorry

I forgot to take pills

[pseudo ravine]

Please run the “/debug” command in your server

[mighty thistle]

The Support team is allowed to ask logical questions to better understand your concern. 😄

[jade topaz]

Ok

[jade topaz]

😁

I did it but nothing changed

....am i the honored one

[pseudo ravine]

Please logout of the dashboard and relogin

[jade topaz]

Ok thanks

Can i pay you

[pseudo ravine]

There’s no need for that

We’re all volunteers

[jade topaz]

Thanks...it worked

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[worn vapor]

hello how can i setup auto display raise tkt buttons

[pseudo ravine]

Hey there! Is this related to the Ticket Tool Discord bot?

[worn vapor]

yess

i m unable to do help needed

[pseudo ravine]

How does that relate to Ticket Tool?

[worn vapor]

i m configuring ticket tool discord bot in server but unable to add auto button raise tkt , so that people can click and raise

[pseudo ravine]

So you need the message that lets your members create a ticket?

[worn vapor]

yesss

[pseudo ravine]

Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worn vapor]

thanks

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[low phoenix]

/ debug

/debug

[jade topaz]

In your server

[tender bobcat]

Whenever i opened ticket it's showing unknown role but it's not pinging the role

[flat cobalt]

Help

[tender bobcat]

Please help

[flat cobalt]

I enabled the save transcript to Google drive feature, how do I mass save old transcripts too that were transcripted before enabling this feature?

@pseudo ravine

Sorry

[restive condor]

Hi there, that wouldn't be possible unfortunately

I suppose you could manually download and upload each one individually to your drive

[restive condor]

You're using the wrong format. It's <@&ID>

[flat cobalt]

Could you make it a feature?

It would be a life saver

As in on the website “export transcripts to csv or so

Premium only of course

[restive condor]

We don't have access to transcripts in anyway unfortunately

But feel free to suggest it

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[flat cobalt]

Alright, thanks.

[flat cobalt]

The bot can read all the messages it sent in a certain channel (e.g transcripts channel) and export the transcripts?

[tender yacht]

Soo how to make a thing so ppl can do click and get a ticket

[karmic grove]

Hi, you mean create a panel?

[tender yacht]

Nvm i found out but ty

[iron night]

Gave +1 Rep to @karmic grove (current: #178 - 3)

[karmic grove]

Hey all, is there a limit number of characters in the embed of the panel message?

[austere forge]

There's a character limit of 250 with the free version

[karmic grove]

Thanks
And in the premium?

[austere forge]

no limits

[karmic grove]

Thank you

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 959)

[tame spoke]

Hi guys. Is there a way I can make it so a role (members) in my server can view open tickets

without making part of support?

[neat ether]

I got a question, does anyone know why it keeps sending a blank message after 😭

Okay I found out why but I don't know how to fix 🥲

nvm I fixed..

[pseudo ravine]

Next time, please do not reply to the latest message of a support member. You can send your message and someone will assist you when they're avaiable

[neat ether]

But I got a question still

When I try to delete a custom command it says this, how do I fix it?

Or does there need to be 1 custom command at all times

[pale sluice]

Bonjour je ne trouve plus le serveur reroll monopoly go

[austere forge]

Correct 👍

[humble sequoia]

@pale sluice

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[neat ether]

Ah okay thank you.

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 960)

[arctic parrot]

Is there a way to add a pre confirm button after the ticket button? Many users just create tickets without writing anything in it

[mighty thistle]

That was recently brought up, as I recall. No, there is not. But a close alternative is opting for forms!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[arctic parrot]

So the user has to fill out the forms before a ticket is being created?

[mighty thistle]

In that case, yes! The content of that form will then be included within the ticket.

[arctic parrot]

Thank you!

[iron night]

Gave +1 Rep to @mighty thistle (current: #60 - 30)

[mighty thistle]

[jade topaz]

How do u @ ur mods for opened tickets ?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Please refer to this^

[indigo nacelle]

How do I add a image to the panel

[mighty thistle]

That requires premium, and then you can edit the embeds!

@lost valley Can I have you #🎫│make-a-ticket?

[modest rune]

my slot got wiped by a hacker what do i do

[austere forge]

You’re in the wrong place

[modest rune]

where do i go

[austere forge]

We don't know, we only provide help if you have a problem with Ticket Tool Discord bot

[wanton onyx]

how do i make a ticket channel where the ticket bot goes in

[austere forge]

Refer to the embed below for this please ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[wanton onyx]

your an amazing human being

[stable river]

Hello, Mr. Support. I have a problem with the Roam app. My points haven't been converted into burner points. I hope you find a solution as soon as possible. Thank you.
did:metablox:solana:8XCTcVEEP7E71x5bU9efkymwwNKp5RLRnWYCqacatzT5

[austere forge]

You’re in the wrong place

[split scaffold]

Is there a way I can add custom ticket name upon creaton?

For instance user presses inquiry button it names the ticket inquiry-23912

[austere forge]

Possible but this is a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[split scaffold]

{ticket.user.name}

[split scaffold]

yes but what abt the actual ticket category this is just for the persons username

nvm i got it

[uncut escarp]

/suporte

Pode me ajudar

Meu amigo comprou ou painel Android com você mais ele n sabe nem instalar nem nada

#🆘│community-support

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[lean summit]

Hey, I'm having an issue where the ticket tool isn't moving closed tickets to my selected closed ticket category

It stays in open tickets category. It was fine for a few weeks, now wont budge

[half hare]

can anyone help me join, every time i try it says “network protocol error”

[austere forge]

Does the closed ticket category have more than 50 channels in it? If so, you've reached the discord limit of 50 channels per category, see below for details ⬇️

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[austere forge]

Could you provide a screenshot of that please ?

[austere forge]

You’re in the wrong place - we only provide help if you have a problem with Ticket Tool Discord bot

[thorny mantle]

how to setup a support ticket panel in my own server?

[tender bobcat]

Still the same issue not mentioning the role

[gilded ice]

So basically i managed sapphire and ticket tool bot for ticket and ticket categories on my other server amd everything was fine until i add them on my main server, everything is good but the only problem is that when sapphire send the command ticket creation to the code.. channel it doesn't work, while when i send the same command at the same channel, it does work.
I gave both bots adminstrator perm and I've added sapphire id to ticket tool bot.. atill not working

And i got the same problem as this guy lol

[tender bobcat]

But in my own server it's worked properly but in my friends server it's didn't worked

[gilded ice]

Thats weird

[tender bobcat]

Yeah idk why it's happening

[agile lance]

I'm sorry, but we provide support for Ticket Tool bot. We cannot help with whatever issue you have, so unfortunately we cannot accurately tell you. Further information can be found here: #🆘│community-support message

No need to get disrespectful, just because we do not provide support for other than the Ticket Tool.

[tender bobcat]

Please help

[unkempt plank]

help

[timber kernel]

If you bought ticket tool premium and have billing issues, please open a billing ticket via -> #🎫│make-a-ticket

[timber kernel]

can you please do $id <role> -> <role> you replace by your actual role -> the bot should then give you the exact syntax you need to add to the config

[timber kernel]

as far as i know, that is not possible atm

feel free to add a suggestion -> #💡│suggestions

[tender bobcat]

I didn't get it

[timber kernel]

Is the id command working for your or where is your issue atm?

[tender bobcat]

Ticket bot didn't mention the staff role when a ticket is opened

[timber kernel]

have you followed my answer from above? step by step?

If you still have trouble, please open a ticket and we can investigate it further

#🎫│make-a-ticket

[tender bobcat]

I didn't get it the steps you told

Wait lemme try

[tender bobcat]

In which area i have to do it

[timber kernel]

the id command?
in any channel TT bot is available in your server

[tender bobcat]

Ok

[tender bobcat]

Command is not working

Idk why

May be I am doing wrong

[timber kernel]

you need to type $id @timber kernel
instead of my name, you ping your role

[tender bobcat]

Ok

[timber kernel]

do not write the id on your own, write $id
exactly like this $id
followd by your role

[tender bobcat]

Ok

[tender bobcat]

Thank you very much sir

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 266)

[thorny herald]

How can I join

?

[celest patrol]

#🆘│community-support

[timber kernel]

Wrong server. We are giving support for the tt discord bot here.

[thorny herald]

Oh ok

[tired hedge]

How can I cancel subscribe?

[real perch]

Hello - just inquiring as to if this tool was moonlighted or if this is a different one? Had read somewhere that this project was no longer being worked on, and if that would effect using it for our community down the road?

Appreciate any information!

[limber portal]

Hiya, a different tickets bot called tickets recently shut down - ticket tool has been around for years and is here to stay

[real perch]

Thank you!

[muted remnant]

how can i make it so only ppl with owner role can close a ticket and not the person who opened the ticket?

[austere forge]

Dashboard > Panel configs > Buttons - Close ticket - Enabled Support team only or set a Disabled /Allowed roles

[jade topaz]

How do I use the ticket on my disk server?

[muted remnant]

thank you!!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 962)

[muted remnant]

oh lol

[austere forge]

Refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 963)

[wheat solstice]

I want a panel in which more than one type of ticket option is created

Like this

How to create this?

@austere forge

Sorry for ping

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[zealous igloo]

Hi, I cant delete my support panel it keeps giving me an error.

[austere forge]

You need to have at least 1 panel, this is so you don't accidentally delete your whole configuration - you can create a new panel before deleting your other one

[zealous igloo]

Oh okay! Tysm!

[night siren]

I need help.

How do you make it so when ever someone opens a ticket it pings a role.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[night siren]

Thank you.

[rotund rapids]

Why when a normal member opens a ticket it says they don't have permission. How do i fix this?

[austere forge]

Could you provide your server ID /name please

[rotund rapids]

It's showing "You don't have permissions to use this."

[rotund rapids]

Oh uh, lemme check

1364068859677507616

admins can tho

uh

[austere forge]

Dashboard > Panel configs > Buttons - Create ticket, you have enabled SUPPORT TEAM ONLY wich mean only your staff can interact with the button, you need to disabled it.

[rotund rapids]

Tysm

[rotund rapids]

One more question, how do i make it where the tickets r private and only the members that make the ticket can see it.

[regal brook]

Can someone help me?

my command style doesn't work

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[regal brook]

even putting the log channel, it does not read

[austere forge]

Dashboard > Panel configs > Permissions > Everyone Role Permissions - EDIT OPENED > View Channel

[austere forge]

you already have an open ticket, please wait

[regal brook]

okay

[signal drum]

How do I change my email infromation

[austere forge]

we only provide support related to Ticket tool Discord bot

[signal drum]

Yea why everytime I get sent there aint no one to help me

[austere forge]

Because your problem has nothing to do with Ticket tool

[mossy breach]

how can you prevent someone from adding people to a certain ticket

[shut bolt]

You can restrict the add command permissions via the dashboard > Command Configs

[jade topaz]

Hi there. I am trying to use the /setup command but it’s saying the bot isn’t responding

We already have it set up I just wanna change the role that has access to tickets

[austere forge]

Go to your Dashboard > Panel configs > General - and change from SUPPORT TEAM ROLES field

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

I don’t see the support team roles

[austere forge]

Click on the 3 side bars at top left > Panel configs > General

[jade topaz]

Perfect thank you!

[limber onyx]

why does the ticket setups on the website always reset every time the app automatically refreshes? i always have to redo it all over again

or is it only for me…

[abstract sparrow]

**Hi,
I'm experiencing an issue with the DropDown Style in the bot . I have created two separate tickets, each with its own distinct settings and assigned ticket. However, when I change the DropDown Style in one ticket, it automatically changes in the other ticket as well.

It seems like the style settings are linked, even though the tickets are meant to be independent. Could you please help me resolve this so that each ticket maintains its own DropDown Style?

Thanks in advance!**

[austere forge]

Please #🎫│make-a-ticket

[austere forge]

Please #🎫│make-a-ticket

[turbid cosmos]

Is there any particular reason a specific panel's ticket message might not match up with what I'm seeing in settings?

I have it set up as an embed with message text and one field containing form responses, I have a couple otherwise identical panels, all of them work fine, and this other panel doesn't

This panel works

And this one doesn't show the fields. First two paragraphs match the ticket message in panel settings, beyond that -- nada. The form is present on the ticket creation for the panel

To add onto this, both of these panels have "Auto display form results" toggled off for this demonstration, I know it's a thing but I'd prefer to show the results in the formatted embed.

[lucid canyon]

Why did a ticket open outside the ticket category?

The categories are all set

[viral pivot]

Why i can’t use itc

Why? It like this

[restive condor]

Hi there, did you answer the form questions when you were testing this out?

[restive condor]

Hi there, how many channels are currently in your tickets category?

[restive condor]

Hi there, please try the /debug command instead

[turbid cosmos]

Yeah, I did, across multiple tests

Also, all fields are required in the form

[restive condor]

Could you please open a ticket and post a server invite there so we can test it 😄

#🎫│make-a-ticket / #premium-tickets

[lucid canyon]

I fixed it :3

[restive condor]

Glad to hear!

[lucid canyon]

Thanks anyway :)

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2334)

[restive condor]

[daring bluff]

{user} in the embed message on a ticket is not pinging the member, it just shows the ID, it is clickable but it doesnt actually ping the person creating it and I have to search our welcome tab to see who the ID is related to in order to ping them. is there something else that needs to be added beside {user}

from my end the ticket looks like this https://gyazo.com/edab90ae3ce5d5d115e6090c9735bce3.png

[graceful onyx]

how do i find out the ID for my panel?

[restive condor]

Hey there! You must use the variable outside the embed (in the Message Content) for the user to be actually pinged

(The fact that it shows its ID, is just a Discord cache issue - you're using the correct variable though)

[daring bluff]

Sorry unsure what you mean by the first portion with the ping and the variable

[restive condor]

You currently have the variable inside the embed

User mentions inside embeds dont ping

Please put the variable outside of the embed message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

In the "Message Content" field

[daring bluff]

gotcha

that makes sense thanks

thank @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2335)

[restive condor]

[daring bluff]

mind if i run another Q by you real quick

[restive condor]

Of course, go ahead

[daring bluff]

https://gyazo.com/bea10b6ac98932b9c9c2facd84e723dd.png

so here are my panels

https://gyazo.com/79ff199c916786f5447b6fe734c7ec4b.png

here are the buttons

The top panel "support" is the discord verification one just havent renamed yet.

But I cant seem to get the report a user button to appear. I edited it in the button tab like the others, color, emoji, text etc, and even resent the tool to the create a ticket channel but it never shows up

[restive condor]

Go into the panel that currently has the buttons attached

Dashboard > Panel Configs > Panel

Make sure you have attached that report a user panel there too

[daring bluff]

Derp your right. Thanks again!

[restive condor]

[supple patrol]

Anyone able to help

[lyric wraith]

Yo hello

[supple patrol]

It says I've been banned I don't know ow what for

And it won't let me open a ticket in support atm

Due to channel limit

Was literally in my base then sever reset then tried logging back in with my pal he could I couldn't

@lyric wraith

[worldly helm]

We can't help you. Sorry 🫡

[supple patrol]

Not even without the ticket

With the ticket?

[worldly helm]

Elaborate

Pls send a ss of the error

[ancient swift]

Yo I need help

[frail mural]

Can somebody help me please?

[humble sequoia]

@ancient swift, @frail mural, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[frail mural]

I just need help like understanding like the ticket

[worldly helm]

what exactly are you not understanding?

[urban stratus]

i Need Hip too

[worldly helm]

how to set it up?

[frail mural]

It says like I have an error

[worldly helm]

send the error

[frail mural]

A picture of it

[worldly helm]

Yes

[worldly helm]

what do u need help with? saying "i need help" is just wasted time, come to the point of your issue/question 😭😅

[frail mural]

I just need help understanding it

[worldly helm]

You or Ticket tool are missing permissions. In that case the "ViewChannels" permission

[frail mural]

I forgot how to do that

I don’t really be on discord that much

[worldly helm]

Could you please #🎫│make-a-ticket , going to sleep now

[frail mural]

I just made a ticket

That wasn’t helpful

[mighty glacier]

Whenever I try to set up ticket Yooo it tells me that this application is not responding

What do u do???

[ancient swift]

Yo I need help but it’s a bit complicated to explain

[frail mural]

He or she’s asleep

Bro, you’re not helpful

All you said is just make a ticket

[fiery dagger]

how do you get a panels id?

[humble sequoia]

━━ NSC-Elitesportz's inquiry has been moved to a ticket ━━

━━ MWxKye's inquiry has been moved to a ticket ━━

[zenith drift]

how to create a panel then the ticket selection is thru category form

[blissful totem]

it doesent appear on the dashboard

i added it but it just doesent appear on the dashboard

[timber kernel]

Here you go

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

What exactly?

[sick mango]

Hi! I’m having an issue with my Ticket Tool setup.

When a user opens a ticket, only the admins can see the channel, but the person who opened the ticket can’t see or access it.

I already checked the Ticket Owner Permissions and made sure they have:

✅ View Channel

✅ Send Messages

✅ Read Message History

I also assigned the correct category for opened tickets, and the permissions inside the category/channel seem correct.

Still, normal users can’t see the ticket they open.

Any help would be appreciated!

[woven flare]

When I bought 07 with robux it gave me 01 can u help me fix it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[celest patrol]

@humble sequoia

@woven flare

[sick mango]

anyone can help me?

[celest patrol]

@humble sequoia

[timber kernel]

Stop pinging people please.

[timber kernel]

Hello,
settings seems to be fine.
How do you test it atm? You using 2 different accounts for it, correct? One for support team / admin and one for ticket creator?

[zenith drift]

thanks, one question is it possible that i can make a ticket system selection on my exising embed

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 268)

[timber kernel]

What kind of app is this? I don't know it, sry.

[zenith drift]

embed from a webhook

[sick mango]

yessir

[timber kernel]

Just an idea, can you run /debuginside a ticket please?

[tranquil moss]

For some reason tickets not moving to another discord chat section after being closed, could someone help please? fixed. was a 50 limit

[timid folio]

how can i make a specific role be free to open as many ticket as they want. because i settled limit to 1

[tight steeple]

what is problem here ?

[agile lance]

Can you try to clear the cache and delete cookies of your browser please

[tight steeple]

I do but still some problem

[agile lance]

Could you show me a screenshot of the login page

[worldly helm]

Hii 👋
That's not possible.

[tight steeple]

there is

[sick mango]

but if i turn on this channel perms, all my members can see one only ticket

you can help me?

[timid folio]

Can someone help?

[dark kraken]

Hey there, To set roles that bypass open limits , head over to:

1. Dashboard
2. Panel Configs
3. Limits:

• Roles that bypass open limits:
  Select roles

[timid folio]

dope tx

[atomic leaf]

Trying to view direct transcript but it says I found an empty page

[limber portal]

press the direct link button and try access again please

[atomic leaf]

Same thing

[limber portal]

can you send a screen recording?

[atomic leaf]

After a certain time does it not work?

[limber portal]

URL's expire after 2 weeks, after which point you have to press the direct link button again.

[austere forge]

It seems that these are very old transcripts and that these are the old ways of viewing them, unfortunately the only way of viewing them again will be to download the raw HTML file.

[rough goblet]

my bot accidentally kicked ticket tool however when i try to bring it back in it wont let me ? and give me this message

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[austere forge]

Simply click on "here" to invite him

[rough goblet]

thnk u much

<3

[minor star]

it shows this

[paper topaz]

Help for adopt me

[willow ruin]

How do I add a admin to the dashboard?

[lusty ravine]

I have the same Problem

[minor star]

#1364994081633341450 Ive opened thread there

[austere forge]

Issue reported to our developer, he's looking at what's wrong :)

[willow ruin]

Im trying to get my friend to add me to it so I can add transcripts

[minor star]

just get administartor role

and you get access

[paper topaz]

#🆘│community-support

[agile arrow]

Help

[austere forge]

This is a known issue that our developer is fixing at the moment, thank you for your patience

[grizzled shore]

thanks for the fast response time

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 965)

[oblique owl]

Dito

[north talon]

İ need a help

[oblique owl]

.

[oblique owl]

Can yall read

[night burrow]

Hmm, thankyou.

It's back

[willow ruin]

Doesn't work

[solid stream]

Issue should be resolved.

[hot eagle]

The bot not responding issue?

[night burrow]

Thankyou, it's fixed.

[hot eagle]

there is an issue with the bot, commands not responding

[grizzled shore]

thanks dude

[iron night]

Gave +1 Rep to @solid stream (current: #11 - 661)

[covert swallow]

Is the issues still ongoing or is it fixed?

[worthy shoal]

Hey, i use the bot and config for the first time, one of my member sending me this, and i can’t interact with the bot too? Somebody can help me?

[hot eagle]

fixed now

[austere forge]

Re-try now please

[worthy shoal]

Global error?

[solid stream]

yes, it was a botched update.

[worthy shoal]

Cool, now it works, thanks for the help, i think that there was a global error not server error.

[iron night]

Gave +1 Rep to @solid stream (current: #11 - 662)

[austere forge]

Now that the problem has been solved, members of your server can create a ticket again 👍

[worthy shoal]

Thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 967)

[hushed trail]

idk how to stop the bot messaging people when they open a ticket also is there a way I can restrict commands so that certain people cant close / delete tickets with a prefix

[austere forge]

Dashboard > Panel configs > Automation - Disabled Send Direct Message when ticket created

And you can go Command configs tab to restreins comands

[hushed trail]

where would that command config tab be? and ty for that other part

@austere forge

[austere forge]

on the same thing as Panel configs on left

[hushed trail]

ty

Need help again, when doing "$delete [note]" it will add that note such as this example here, but if I just do "$delete" without adding any note how can I make it automatically say "None provided" where the note thingy is? @austere forge sorry for pings ur just really helpful

[limber portal]

Hey, in the variable, add ?fb=None Provided

[hushed trail]

?

[faint crypt]

Oh god… I’ve no clue what I’m supposed to be… I’m not getting channels, I’ve cleared data and cache, now to sign in again and I can’t remember my password!!!

[limber portal]

Ah you have to do it inside the variable

For example, {claim.user?fb=Not Claimed} would return the username of the user who claimed the ticket, and if nobody claimed the ticket - the bot would output not claimed.

{delete.reason?fb=None Provided}🙂

[hushed trail]

wow tysm

[limber portal]

No problem

[hushed trail]

testing time haha

[limber portal]

Let us know if we can be of any more help

[chrome night]

i have premium and im tryibng to make ticket tool dm the user a transcript and a mesage that the ticket was closed wheni close it, does anyone know why this is greyed out or how to do it ?

[hushed trail]

wow it works thank you so much @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 689)

[limber portal]

Hi there, it looks like the server doesn’t have premium from that screenshot

[chrome night]

wierd

the diamonds just turned blue does that mean i have premium

[limber portal]

Yes 🙂

[chrome night]

is there a way i can make the ticket tool dm the user why the ticket was closed when i close a ticket?

my mods and i usually do /close reason, but maybe there is another way?

[limber portal]

{close.reason} variable in the dm message

$pc @chrome night

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @chrome night. You have now been given the <@&535595160189403136> role!

Found 4 servers in total and 1 with premium and permission

[limber portal]

There’s your premium role

[chrome night]

thanks!

thanks @limber portal

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 690)

[chrome night]

is there a way to make a ticket automatically close in like 24 hours from inactivity? like /closetimer or smtn idk

[limber portal]

Dashboard > panel configs > automation

https://docs.tickettool.xyz/dashboard/panel-configs/automation-options

[austere lion]

Hello, is this a glitch? I cannot edit any of the embed except the content. I cannot edit the title, author, or embed color etc. how do I fix this? Is this only for premium users

[austere forge]

Some of the fields require a premium subscriptions

[tough sentinel]

Hiii

[austere lion]

So i also can’t change the thing that says {panel-name}?

[austere forge]

You can on your Panel configs > and use the button RENAME

[austere lion]

I see, I’ve just made some touches to it. One more thing, is there a way I can change it to a channel. (When the ticket opens it creates a thread)

[tough sentinel]

Question = I want to see a deleted tickets chat , it's super important
I'm the server admin btw

[austere forge]

You already have an open ticket, please ask your questions there.

[tough sentinel]

Ohk

[austere forge]

You would need a premium subscription for this

[austere lion]

Oh, okay

[austere lion]

Is there a way I can make a form they can write in before the ticket opens? Or is this also a premium feature.

[austere forge]

Fully free for this, refer to the embed below please ⬇️

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[hushed trail]

Hey @limber portal how do I set up the escalate system?

and ty for your help earlier

[austere forge]

Please don't ping for support, you can #premium-tickets if you still haven't figured out how to do it

[hushed trail]

okk

[daring bluff]

Is the ticket helper that we can +rep a person helping us a feature of the ticket tool or a separate bot we can subscribe to

[mighty thistle]

@iron night

It's just YAG's reputation feature.

[daring bluff]

cool thanks

thank @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #59 - 31)

[mighty thistle]

If you're referring to a hyperlink, that is not possible, I believe.

You can simply send the panel, which can have a button or dropdown menu, or you can activate command-style tickets!

$setup

Oh okay

😭

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[mellow canyon]

bot back?

[restive condor]

Hi there! Yes, is something wrong?

[mellow canyon]

nah was just checking

[frail mural]

Yo can someone help m

[restive condor]

Hi there, how can I help?

[frail mural]

I have a problem with the ticket tool

It says I have an error

[restive condor]

Could you screenshot the error please

[frail mural]

Ok

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNELS permission for your tickets category

[frail mural]

I forgot how to do that

Not gonna lie

[restive condor]

Hold down on the category' name > Edit Category > Permissions > Add Ticket Tool > View Channel

[frail mural]

Ok

I did it, but

For some reason

I’m timed out

[restive condor]

How exactly?

Timed out in the server you mean?

[frail mural]

I don’t know actually

I literally fell asleep

[restive condor]

Do you have a screenshot please

[frail mural]

And then this afternoon I just noticed That I got timed out

Oh, wait, it’s in the MHG

[restive condor]

Right, is that related to Ticket Tool though?

[frail mural]

Just to let you know

I’m just sorry I was just asking

[restive condor]

Is this on a server you're staff in?

[frail mural]

I’m a try to reach out for stuff

Since I got timed out for no reason

[restive condor]

Yep, reach out to server staff

[frail mural]

Have a good day or night

[restive condor]

Likewise!

[dim canopy]

how can i do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi there, see above please ^

[dim canopy]

ye can i do multiple dropdown choices in 1 message?

[restive condor]

Yes, you can have up to 25 choices in one dropdown menu

[dim canopy]

i dont understand it so well

can u help me via dm a bit?

[restive condor]

Unfortunately we don't do support in DMs. You can open a ticket though 😄

#🎫│make-a-ticket / #premium-tickets

[karmic grove]

@hushed trail go to Automation on the dashboard

[restive condor]

They were already helped

[mint veldt]

hi i have a silly question, im trying to go to the dashboard on the site, but it pulls up a separate browser window to auth into discord, but i get this issue. normally i can get rid of if by hard reloading w/ dev tools open, but there's no reload button in which to do this. how can i get around this?

[worn ferry]

go to discord on the website, like where you can chat, then it will give you whatever prompt is needed

[dim meteor]

4f11290a-f4d3-11ed-a05b-0242ac120003

[worldly helm]

Hey 👋
Are you getting this error when trying to open a ticket?

[solar marsh]

Hey

So, I tried to open a ticket (in a server i own by the way) and had one already open from the same panel and it said that I could only have one ticket open from that panel, how do I change this?

[dim meteor]

Yes

How i delete one ticket

They say i have 500 idk how i resolve this

How I resolve this error

4f11290a-f4d3-11ed-a05b-0242ac120003

[mighty thistle]

If you are not the staff member for that ticket, then you cannot delete their ticket usually.

[dim meteor]

Oh

What I make?

[unreal palm]

how do you make a ticket ping specific roles when a ticket is opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[mighty thistle]

That's how!! 😄

[unreal palm]

is that different with the non-premium bot?

[tame canyon]

No

[unreal palm]

cool

thank you !!

[paper mango]

..

[ashen sable]

Can I get it so when tickets are closed it pings the staff team or it renamed the ticket to closed?

[gentle moth]

Having issues trying to access the dashboard, It says I need to verify my account?

[random dragon]

is there a way to transfer premium to a new discord server ? mine was termed

[jade topaz]

Hi, my Discord has been deleted. How can I regain access to my premium account?

[patent oak]

bruh what

[toxic tapir]

I need support

[hollow bane]

Alguem me ajuda

Rio rase viro brincaideira

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ruby brook]

everytime I type the command
/setup
on both of the premium bot and the normal bot everytime it says this

nevermind i got

it fixed

[karmic grove]

On the dashboard, go to Limits. There you can either increase the limit of tickets (open and/or closed) or set roles that can bypass the limit (including everyone)

[karmic grove]

In the Close message, you should be able to add {@Role}

[jade topaz]

Hi, how do I switch all the panel info from normal ticket tool to premium?

I'd need the premium bot to send the button gui to the support channel but I'm unsure how

[timber kernel]

You would need to resend all your panels with the premium bot.

[jade topaz]

I noticed

[timber kernel]

button gui?

can you please explain?

[jade topaz]

I figured it out

[timber kernel]

[jade topaz]

Is it normal for it to start again at 0001?

[timber kernel]

you an set the count manually back to what you want

[jade topaz]

I see

[timber kernel]

Panel configs -> set count button on top

[jade topaz]

Ok

[jade topaz]

Any idea how to create this

text in the gui after making a ticket

[knotty elm]

Coo

[misty anchor]

why i cant setup my ticket tool and it says app did not respond?

[plucky sapphire]

Does your app have all needed permissions?

View channel send messages embeds reactions etc?

[twin umbra]

Hey, I want to make it like this. Once a member joins my server he should automatically get added to a ticket. I got ticket tool premium for this how does it work?

[misty anchor]

i will check

i have done that and still does not work

[humble sequoia]

━━ Zack's inquiry has been moved to a ticket ━━

[opal basin]

How can I make tickets go in an certain channel

[proper rover]

u mean like in threads

[olive zodiac]

ciao

help

[vapid sentinel]

With the escalation thing in tickettool how do I get the reason to show up for when tickets are moved as at the moment it just says “This ticket has been escalated”

[agile lance]

Please run a /debug command then.

[tepid zephyr]

Pls help I got banned from squid game unity rp for account sharing in justice department pls help me

[humble sequoia]

d

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brisk echo]

Hey, where is the option to auto close ticket after X times ?

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[restive condor]

Hi there, see above please ^

[bright pike]

does anyone know how to make ticket tool automatically delete the ticket once deleted?

[tepid geyser]

how to ping again a role like idk how again but it was some like {&@1365321866285158407} ?

[pearl flame]

Hi guys, how can I setup like this?

[ember bramble]

Why do some players lose in the Sigma League but their rank and win streak don't go to zero? Isn't this cheating?😠

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proper rover]

do u mean once its closed?

[restive condor]

Hey there! Use <@&roleID>

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! Dashboard > Panel Configs > General > Please disable Two Step Ticket

[tepid geyser]

this is coming up for me ?

[restive condor]

Did you use the correct ID?

[tepid geyser]

yes

<@&13653218662851584079>

ye but there is a ID

[restive condor]

Is it the correct ID though?

You can use the $id command on your server to obtain it

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

<@&642118166243311646>

[tepid geyser]

I apreshade you! i had <@&ROLE_ID >

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2342)

[iron spade]

Hi there, I just scrolled up and am also having issues with $dropdown. Am I able to create multiple dropdown options within the same panel? I want to give my members multiple different ticket options.

[austere forge]

the other drop-down menu options are attached panels, so you need to create others (panels) and attach them to your main panel

[bright pike]

ye its off but whenever it gets closed it doenst get deleted

[iron spade]

Ahhh understood

[bright pike]

oh ticket

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2343)

[pearl flame]

Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2344)

[bitter hill]

Like the tickets get stayed open in one channel while im tryna put it in staff and rewards whileit only stays in one place

[ashen sable]

Y can't I interact with it?

[vapid sentinel]

ㅤ

[austere forge]

with the variable {escalate.reason}

[vapid sentinel]

Ok thank you

[proper rover]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 968)

[crisp fiber]

Why my ticket tool not showing something like this like tickety I completed all steps

[vapid sentinel]

That isn’t working for mine. How do I run that command? Is it prefix {escalate.reason} or just {escalate.reason}

[humble sequoia]

━━ Joni U's inquiry has been moved to a ticket ━━

[austere forge]

This shows the reason for the escalate when you use the command /escalate with option reason

You can insert it in the escalate message

[vapid sentinel]

So I escalated the ticket to senior staff and put reason testing not. When the ticket got escalated into the senior staff section I have tried to run {escalate.reason} but it doesn’t respond

[austere forge]

The variable is placed in the Ticket tool message, it is not a command to show the reason, you must insert it in the escalate message to show the reason - Dashboard > Panel configs > Escalate - EDIT TICKET ESCALATE MESSAGE

[main nest]

hello, is it possible to clone a ticket tool from another server (i made it) to antoher

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[austere forge]

Refer to the embed above please

[verbal agate]

What can I do in this case?

[austere forge]

There's nothing you can do about it. As you're a regular member, you have to inform the staff of the situation, but your ticket has been created, as shown by the first Ticket tool message (ticket-0108)

[empty hound]

@l

@jade topaz

[jade topaz]

Thats just a banner

[empty hound]

Is shows a sunset.

[jade topaz]

That means night is young

[empty hound]

Bruh is confusing

[timber kernel]

What is your question?

[empty hound]

I was scared that my favourite ticket bot was being delisted

[empty hound]

Why the banner a sunset.

[timber kernel]

It looks nice

[empty hound]

Yes but I thought my favourite ticket tool was being deleted.

[timber kernel]

how so?

[empty hound]

Bc the technical term for a bot being deleted is is saying is going sunset.

[jade topaz]

that is a moon... 0_o

[empty hound]

Hmmmm

Ooopsie daisy

[ruby mantle]

Hello.

How to fix this?

[timber kernel]

Verify your discord account. That normally means, you need to add a mobile number you own to verify

[ruby mantle]

Mobile number is added and verified :/

[timber kernel]

mmmh.... Discord issue....
idk, but maybe this helps?
https://support.discord.com/hc/en-us/articles/6181726888215-How-to-Verify-Your-Discord-Account#docs-internal-guid-87f6cde3-7fff-adec-3c4b-a9462532ff3a

[jade topaz]

I don't need a verified phone number to use ticket tool

[ruby mantle]

Curious. Ill see if i can help him to fix this.
Maybe cleaning cache, cookies the usual.

[austere forge]

This is usually because your account is fairly new, you have suspicious activity... If it still doesn't work, I advise you to contact support directly

[crisp fiber]

Why my ticket tool not showing something like this like tickety I completed all steps

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[misty anchor]

How do i setup my ticket tool this is what is shows me

see?

[jade topaz]

#📈│reviews

+rep @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1286)

[halcyon fiber]

Hi

[vital jewel]

How do I make it to where low ranks can manage the dash board and like only High ranks can, for context its a british army, I want people to be able to open tickets just not bypass the bot and raid with it

[pseudo ravine]

Hey there! You’ve just made it so everyone in your server can access your dashboard

I highly recommend removing the “@everyone” role from “Dashboard Roles”

[vital jewel]

Okay tysm

[vital jewel]

So for the blacklist roles

which should I put

[pseudo ravine]

Only the roles that you don’t want to use any commands or buttons

[vital jewel]

Oh so

I want low ranks to be able to open tickets so in this case i should remove it huh

[pseudo ravine]

I’d recommend removing the role

[mighty hill]

Does anyone know how I can be unbanned from a server?

[burnt pecan]

Does anyone know how to change the footer as the server has been renamed

the field isnt editable

[mighty thistle]

VV

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mighty thistle]

It can only be edited with Premium. You'll have to purchase it again, or consider cloning the panel, perhaps!

[mighty hill]

?

[mighty thistle]

⚠️ You're in the wrong place

[remote hawk]

hi @mighty thistle can you plz tell me whenever a user creates a ticket is it possible a notification sent automatically to the moderator or admin so that he resolve query asap

[mighty thistle]

Please don't edit mentions into your message! We don't allow staff members to be mentioned.

It is best to just post here and wait, or open a ticket!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[mighty thistle]

You can use this method to notify the support team when a ticket is created.

[remote hawk]

thanks a lot buddy

[remote hawk]

we don't do this in free version do i need premium version

[mighty thistle]

You can edit the ticket's Message Content for free!

[remote hawk]

i am not using premium version but i tried in free version i am not able to add support team

[dusk quail]

Please what do I need to do now I am kinda don't really get it..

[mighty thistle]

When you edit the ticket's message, there's an option to edit the message content. It's like the photo in the embed above!

[ashen sable]

Yo I'm trying to make it so that support team gets pinged when ticket gets closed but I can't edit close message, do u know y?

[serene bluff]

How do I add when someone opens a ticket it opens with their name?

[tranquil sun]

hey I have problems with automation, when 12h pass they are not automatically deleted as I have it.

theres some wrong

?

[ashen sable]

How do I ping staff team when a ticket is closed

[tranquil sun]

@lament prairie

[marsh quarry]

how can I make this embed box

[north junco]

when i try and click it to enable ticks

[rose yew]

is the ticket tool down for anyone else?

[unkempt plank]

#🤖│bot-spam message dont work

[grizzled summit]

#🤖│bot-spam message

[hybrid hound]

whenever i try to join a server that has ticket tool, it wont let me press the submit button to the rules D: ive joined multiple servers that use ticket tool and it doesnt work for any of them

[north junco]

why cant i enable tickets?

[sly glen]

Gente tô tentando subir discord não tô canseguindo

[urban apex]

How do you make it so certain roles can see the open tickets

Pls ping me if you know how

[serene bluff]

How do I add when someone opens a ticket it opens with their name?

[civic pasture]

Hi

[weak pasture]

Can anyone teach me how to put a picture on the ticket front?

[agile lance]

Dashboard --> Panel Configs --> Messages --> Panel Message --> Insert the Image URL at the embed editor for your wanted image.

[marsh quarry]

?

[verbal ether]

Hi. Needing help for my friends account which is advising it has expired - due to expire October 26. Username is ian720. It was arranged via Johnny Walker. Thanks.

[grizzled summit]

You are pinging staff in violation of our rules. Please review them in #📂│information .

[humble sequoia]

@verbal ether

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pearl plinth]

Guys I got a problem can someone help me

Why am I facing this problem

@lunar solar

[karmic grove]

Hi
Don't ping the staff
Like the bot says, Ticket Tool must have permission to manage roles in the ticket channel. If you cannot do it, please refer it the the admins of your server and they will give the permission

[pearl plinth]

Ok

[pearl plinth]

Thanks

[iron night]

Gave +1 Rep to @karmic grove (current: #153 - 4)

[visual pendant]

a customer services ticket is not opened

a customer services ticket is not opened

[karmic grove]

What do you mean? Are you sure you're in the right place? This server is here to bring support to ticket tool admins to set up the Tool in their own server.

[torpid hill]

Guys why does it say application didn't respond?

[jovial bronze]

#🆘│community-support

[gloomy otter]

why can't I file an appeal on the forsaken channel and fill it out so that I can be banned from the game, writes "Interaction error"

I need a ticket to file an appeal.

how do I delete a ticket?

#🆘│community-support

how do i delete a ticket???

[agile lance]

You may delete a ticket channel by utilizing the command, or just simply press the delete button.

[agile lance]

Have you tried giving following permissions to Ticket Tool bot; View Channel and Send Messages?

[swift thistle]

I want to ping my support team when someone creates an ticket? How do i do that?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[agile lance]

@swift thistle Please read above.

[swift thistle]

I tried it but it didnt work

It just says {@support} it doesnt ping them.

[agile lance]

Try using role ID

[swift thistle]

Okay. Brb

How do i know the role id?

[dark kraken]

Hey there, You can use the command /id and select the role .

[gloomy otter]

where can I find the button, he writes to me "you can use this command only on the server"

[swift thistle]

Huh?

[ashen sable]

?????

[crude thorn]

i need help

[ashen sable]

lol same, I've asked same question 3 times and have been ghosted lol

[crude thorn]

dang

the urm catagorey thing is driving me wild

[fallen knoll]

Where i can gry paysefcard

*get

[rough orchid]

How to make a ticket

[marsh quarry]

they answer easy questions

they didn't answer mine either

[coarse rune]

How would i do this?

[karmic grove]

Follow this guide #🆘│community-support message on the Close message

[grizzled summit]

Hey there. This channel is primarily for support provided by the community. If you are seeking direct support from our support team I am going to point you to #🎫│make-a-ticket @marsh quarry @ashen sable

[ashen sable]

Oh lol I misunderstood the name then mb

[marsh quarry]

I got it all wrong thank you

[timber drum]

⚠️ SCAM LINK

[small coral]

ابي دعم عربي

[karmic grove]

Does the "tickets" category still exist in your server? Has ticket tools permission to view and manage channels in this category?
Don't forget to sync the server from the dashboard so that all changes do your categories and channels are up to date.

[timber drum]

yes!

view and manage channels i

[small coral]

لمن اسوي تكت واحط رتبت الدعم وشخص يفتح التكت الرتبه ماتظهر ليه؟

[timber drum]

english pls?

[small coral]

Who should I create a ticket for and put the support rank for, and someone opens the ticket and the rank does not appear? Why?

I am an Arab, but translate this

[karmic grove]

I'm not sure then. Most likely your category does not exist anymore, at least that's what your error message points to. Maybe it changed name

[small coral]

Who should I create a ticket for and put the support rank for, and someone opens the ticket and the rank does not appear? Why?

[karmic grove]

Is this related to another server or to the ticket tool system?

[timber drum]

it does bruh.

[timber drum]

pending help,

[timber drum]

i deleted category, and re-done my config

[karmic grove]

And resynced your server?

[royal geyser]

Somebody have idea how I can create a category with 2 options for open ticket? (Example: Report User, Report Bug)

How this

[deft kiln]

Is it possible for the bot to assign a role for a person when they open a ticket?

[jade topaz]

Hello
Can anyone say how I can give access to my members for opening a ticket

As only my support team and moderators can access it

[torpid hill]

#🎫│make-a-ticket

[karmic grove]

Yes, it is the multipanel option. In the dashboard, create both separately then on any of them, in Panel, select all of the panels you'd like displayed on your page. Send back the panel to your chanel then

[karmic grove]

In Buttons, Create ticket, untick "Support team only"

[jade topaz]

how to do that

[humble sequoia]

━━ Rex's inquiry has been moved to a ticket ━━

[karmic grove]

On the dashboard, go to Buttons then below Create ticket, click on Edit Button

[upper mason]

hello, when my customer create private ticket, they can not upload attach files, how can i resolve this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[thin sparrow]

I tried to use /setup and It says the app does not answer pls help me😭

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━