🆘│community-support

[mighty thistle]

@cedar dome Claiming is a Premium feature!

[sinful raptor]

B

[sinful raptor]

How can I fix it?

[humble sequoia]

━━ SELAM's inquiry has been moved to a ticket ━━

[blazing cedar]

@scenic plinth May I please receive the white Ticket Tool logo with a transparent background and the Ticket Tool text with a transparent background? Please send these in DMs for the purposes of #1354961210491011294.

[grizzled summit]

Hey, if you need relevant logos for the banner I am gonna have you open a ticket in #🎫│make-a-ticket . Also, no need to ping the staff team.

[blazing cedar]

Understood. Thank you1

[iron night]

Gave +1 Rep to @grizzled summit (current: #51 - 40)

[fiery pelican]

Hello, i have installed the ticket tool. My question as the admin when someone creates a ticket, where can I read what the problem is?

[woeful viper]

hey fam,

i wanted to know - I have my ticket tool setup, but I want to make it so when the user creates a ticket we prompt them to add some of their details to help assist - so our staff doesnt have to ask every time,

where would I do this?

[mighty thistle]

I think a good tool for that is forms mode, with modals!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[mighty thistle]

Does that sound like what you’re looking for?

[serene blade]

..

How to add those to my ticket

[humble sequoia]

━━ رعد's inquiry has been moved to a ticket ━━

[austere forge]

If the user doesn't clearly explain their issue when opening a ticket, you won't be able to understand what the problem is. However, what I would recommend is enabling the Forms option. This will allow the user to fill in a questionnaire-style form to describe their issue, so that once the ticket is submitted, you'll have a clear idea of what the problem is :)

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pallid ocean]

Please help me,
Does they know the thread limit for "Thread Style"?
Also, if the limit is exceeded, where will new tickets be created?

[tawny imp]

Hey
So in my server for some reason only certain roles can open a ticket. It only happens for 1 ticket but not the other 2. I don’t know how to make it so everyone can open a ticket and not just certain roles.

[mighty thistle]

That lies within either the blacklisting or allowed/ignored roles!

[ebon harness]

Can someone help me?
I’m trying to make selections on my ticket but I can’t seem to figure it out

[mighty thistle]

Check Server Configs > Blacklist, then check if the everyone role can use the create ticket button or if the everyone role is an ignored role for that panel.

[mighty thistle]

Elaborate on "selections" please!

[ebon harness]

oh sorry

[mighty thistle]

No worries!

[ebon harness]

Lemme get a pic

[ebon harness]

Like this

Cant seem how to get that

[tawny imp]

There's no blacklisted roles. It's only for a certain ticket, what I mean is

• I have General, IA, and partnership Support.
• It only lets everyone open an IA and partnership support.
• The general support for some reason does not work.

[mighty thistle]

Dropdown mode!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[mighty thistle]

Yeah, so for the general panel, do Panel Configs > Buttons > Create Ticket button, and see if the everyone role is an ignored role there!

[tawny imp]

alr

[mighty thistle]

Or if it's Support Team Only

[ebon harness]

So here, what panel would I but the others on?

I only have one

[mighty thistle]

You'll need multiple in any sense. I use one as a "hub" so that my panel message can include all of the options. Then have more panels for each ticket.

[tawny imp]

I found the issue now. Thanks alot!

[iron night]

Gave +1 Rep to @mighty thistle (current: #75 - 20)

[mighty thistle]

Good to hear, you're welcome!

[ebon harness]

Ok I will try

[mighty thistle]

This is an example from a server I'm in. I have three tickets, but their panels aren't sent. There is one panel, and you can't open tickets for it.

[leaden oxide]

What?

[mighty thistle]

Do you have the Manage Server permission?

[pseudo ravine]

If you're getting an error saying something about reaching the maximum amount of channels in a server, you'll need to be patient until the staff of that server delete some tickets

[worldly trench]

I made different ticket panels and selected different categories for the channels to be created in but all the tickets are being created in one category only.

Plzz help me Dev team

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[worldly trench]

sir i did but it Didnot work

lemme send the attachments

see i selected partnership thing it sent in clan apply

[pseudo ravine]

What's the server ID?

[worldly trench]

Id👀 idk unfortunately..how do i see it

[pseudo ravine]

You can run the /id command in your server

[worldly trench]

ok

\Server id - 1356827776677843057

[pseudo ravine]

One moment please

You're 100% sure you chose the Clan Apply Panel panel?

[worldly trench]

yh i showed u the ss brother

[pseudo ravine]

Please send a screenshot of the panel message in your server of the panel you chose

[worldly trench]

Idk if its from my end i will send you the information can u just select the categories for each panel?

cuz its happening for all panels

[pseudo ravine]

Please send the screenshot

[quartz moth]

How to fix this

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[pseudo ravine]

You'll need a different channel to run commands in for each panel if you're using Command Style

[worldly trench]

Okay can you guide me how do i setup that

I will just do it..that way

[pseudo ravine]

You just need a separate channel for each of your panels

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[native geyser]

Ola

[grizzled burrow]

@humble sequoia

[green canyon]

Hi

Help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[atomic mulch]

Hello,

I am inquiring about Ticket Tool’s compliance with GDPR. I have read the privacy policy at https://tickettool.xyz/privacy-policy, but I would appreciate further clarification on Ticket tool complies GDPR regulations. Is there a specific place where I can ask this question or someone I can contact for more details?

Thank you!

[mighty thistle]

Hi, I think if you open a Support ticket, we'll have your inquiry elevated to management! They can help answer your questions.

[atomic mulch]

Thank you @mighty thistle !

[iron night]

Gave +1 Rep to @mighty thistle (current: #67 - 23)

[mighty thistle]

For sure!

#🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ebon harness]

Can someone help me please?

I have done it before

[opaque oriole]

Can someone view my ticket

Or is it bc the bot is saying there is an error so it cant be viewed??

[ebon harness]

@mighty thistle

[mighty thistle]

It probably just means the channel got changed! Double check view and send for TT.

[austere forge]

Can you elaborate what you mean please ?

[opaque oriole]

@austere forge

opps

my bad

[austere forge]

As you're just a regular member, there's not much you can do about it. You need to inform the staff of the situation

[opaque oriole]

noooooo

[mighty thistle]

So did you just make duplicates of the first panel? I would rename them to what your dropdown items are named. Then I would consider making a fourth panel to hold your three, sending that panel message!

[ebon harness]

ok I’ll try

[ebon harness]

Smth like this?

[mighty thistle]

So if those are your four options, then I assume you have a fifth?

[ebon harness]

Man u just playing with me now

[mighty thistle]

???

[ebon harness]

do I have to?

[mighty thistle]

Or the panel you send is one of the dropdown options.

[ebon harness]

so is that a yes or no

[mighty thistle]

It is not required, but helpful.

You just have to designate whichever one is the hub for all of the dropdown options.

That one needs Dropdown enabled with the other panels added as options.

You cannot add duplicates.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ebon harness]

@mighty thistle Tysm

Still a little glitchy but thx

How do I add point or hatever

thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #67 - 24)

[ebon harness]

perfect

[mighty thistle]

Good to hear! Can the "Premium buy" ticket be opened in your dropdown?

[ebon harness]

Lemme check

Perfect

Tysm!

[mighty thistle]

Cool!

[muted lance]

Help

I paid $50 twice i only got one of my 10000 soals

[austere forge]

You’re in the wrong place
We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[muted lance]

The peolpe from the surver sent me here

[austere forge]

Well there's nothing we can do about it here

[raw fern]

i want the bot to ping a role so that the ticket managers are alerted how can i set this up

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please

[raw fern]

thanks

[jade topaz]

what even does that mean

discord was not even made in 1970 🙏

[worldly rivet]

cant edit panel message or name please help ❤️

[worldly helm]

Hi 👋
That's premium only. You have to click on Embed Editor so you can edit the embed description.

[worldly helm]

Hey 👋
Please make a ticket #premium-tickets

[worldly rivet]

omg sorry thats so embarassing!! thank you for ur help! its fixed now 😭

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 786)

[worldly helm]

You're welcome! No worries

[jade topaz]

how do i remove the embed all the way down

i cant find it

[tulip hearth]

Where do I even start with setting up the bot and tickets? Is there a step by step youtube video somewhere?

[austere forge]

Dashboard > Panel configs > Integration

[austere forge]

Please refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

tytytyty

[jade topaz]

and dyk how to fix this thumbnail not loading

[austere forge]

It looks like you're using Discord links, which expire after a while, so I suggest you use an image hosting site like https://imgur.com/upload

Once you have uploaded your image, you will need to copy the Direct link, with a right click

[jade topaz]

i tried that it does not work

[austere forge]

Can you provide the link of your image with imgur ?

[jade topaz]

yes one sec

[jade topaz]

https://imgur.com/a/KzNxRHY

could you try

[austere forge]

Try this : https://i.imgur.com/Zh0wed0.png

[polar yew]

doesn anyone know the way to lock discord server from accounts that are not older than 30 days? without implementing phone number security

[austere forge]

We can't help you with that, unfortunately it has nothing to do with Ticket tool

[jade topaz]

it loads on the dashboard but not on the embed

[austere forge]

Re-try with a new ticket please

[jade topaz]

still trhe same

[austere forge]

Have you saved the changes you've made, and opened a ticket on the correct panel containing this link?

[jade topaz]

Yes

wait no

i fixed it now i forgot to add it lol

thanks for help

[austere forge]

All good :)

[jade topaz]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 915)

[tender heath]

Hi Guys!
I've set up a new Ticket-Panel, and only specific roles can see that ticket.
Now I want to send a message to these roles, like a ping, that a new ticket is created (in another channel like "ticket notifications" or something like that. Can anyone help?=)

[austere forge]

Sadly, you can’t ping any role outside the ticket channel when a new ticket is made with Ticket Tool

[olive lion]

Hi Everyone, quick question. How do you update the Ticket information? I've edited the Panel Message but it won't show up in my Discord. Thanks!

[austere forge]

You can re-send the panel using the button SEND on your Dashboard, or the button UPDATE and provide the message link of the panel

[olive lion]

Alright, will try that! Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 916)

[austere forge]

No problem

[woeful dawn]

2

3

dsd

سيسي

[leaden oxide]

How do I get manage server permission

[austere forge]

You mean to access the Dashboard of a server right?

[leaden oxide]

Well I can’t use tickets so I think so

[austere forge]

You want to setup Ticket tool on your server right ? but you don't have the permissions to do so ?

[muted forge]

hi, i set up ticket tool and it's been working fine for months until lately, it's stopped creating new channels for tickets, when a ticket is closed the next ticket just uses that channel again, if we have an open ticket it closes that ticket to put the new one in there

[worldly helm]

Hey 👋
That sounds like you have: Dashboard > Server Configs > Storage mode enabled.

[muted forge]

it was! i'll disable it now, thanks

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 787)

[worldly helm]

[wraith creek]

Good morning, does anyone know anything about the ticketing bot having issues? A few days ago the roles option stopped showing in the menu for users in the channel.

How do I find my server ID?

[worldly helm]

Hey 👋
Could you send a screenshot of that?
Also you can get your Server ID with the $id command.

[wraith creek]

Its normally the last menu item...

[worldly helm]

What did the last option say?

[wraith creek]

Roles... example of normal...

That is my support ticket... but the join ticket is missing the roles...

[worldly helm]

That is not something on our end. Sorry.

[wraith creek]

Server id - 1219029460729462784
Server id - 1219029460729462784

I'm not sure what you mean? What could it be?

[worldly helm]

You are just missing the Manage Roles permission (My guess)

[wraith creek]

It was working last week, now it is not

Oh, in the channel?

[worldly helm]

In your role permissions.

As I said this is not something on our end so I can't help you with that.

[wraith creek]

Werll, you helped me anyway... somehow, we lost manage permissions on the channel... seems to be working. Thank you!

[last citrus]

Hey I Need Help

[worldly helm]

Hey 👋
How can I help you?

[last citrus]

Hey

I Was Wondering

How Can I Put The Ticket In A Server Channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Here is a set-up guide for you ^

[last citrus]

Like This

[worldly helm]

[last citrus]

Alright

Just Checking

[last citrus]

Thank You

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 788)

[worldly helm]

[alpine anvil]

hello

will the tickets number ticket-0153 progress get reset if i change from the normal to premium bot?

[dark kraken]

Hey there, Nope

[alpine anvil]

hi, i added multiple panels on a single panel, how do i customize each button?

i go into each panel and customize the button one by one right?

[worldly helm]

Dashboard > Panel Configs > Buttons > Create Ticket

[alpine anvil]

ok i get it now

[drowsy hamlet]

Can anyone help me

[icy trellis]

How can I share multiple Dropdown Menus in a single message?

[ruby sluice]

Anybody know how to get the bot to send a transcript to the person who opened the ticket compared to it being sent in a channel?

[humble sequoia]

━━ 4eye._'s inquiry has been moved to a ticket ━━

[leaden oxide]

How do I get permissions

[mighty thistle]

Are you asking how to use a dropdown menu? Or are you asking if there can be multiple dropdown menus?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[mighty thistle]

This is located within Panel Configs > Transcript > Direct Message Transcript. It is a premium feature.

You are sure that after visiting Panel Configs > Transcript, a channel is set? If so, maybe #🎫│make-a-ticket and provide the /debug link!

[warm tartan]

what is this

[icy trellis]

I mean, I want to make more than one "Placeholder Text". But I want the TicketTool Bot to share them in a single message.

[mighty thistle]

You turned on Forms mode, but didn't enter any questions, I believe.

[mighty thistle]

Yeah, so multiple line items in the menu? Each one has to be tied to a separate panel. It's the same concept as multipanels (multiple buttons).

[solar warren]

anyone know how to see deleted tickets?

[mighty thistle]

Transcripts are your only option. If a transcript was not saved, the ticket is gone.

[solar warren]

ok thaNKS

thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #67 - 25)

[jade topaz]

Is there a way to make sure forwarded messages into a ticket channel get properly documented inside ticket transcripts?

[worldly helm]

Hey 👋
That's a bug. It has already been reported to the developer.

https://discord.com/channels/509192800865353738/1307729407955308614

[jade topaz]

Thank you for linking me, I'll follow that thread for updates. Appreciate you!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 789)

[worldly helm]

[warm tartan]

ok thx

[iron night]

Gave +1 Rep to @mighty thistle (current: #65 - 26)

[runic comet]

Hey! How do do i add a ticket thing to my server so that way i can have tickets for reports😅

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^
Please let me know if you have any questions 🙏

[unreal relic]

i keep getting this message even though i've set the transcript channel in the dashboard

[restive condor]

Hey there! Please make sure you have selected a transcript channel for the correct panel

[trim violet]

How do I use a ticket

[trim violet]

Can someone tell me

[restive condor]

Hi there, are you trying to set up Ticket Tool in your server?

[prime fulcrum]

hi are u able to help me rq ? <3

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[trim violet]

Yes

Can you pls help me when ever you have the time

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

See above please ^

[trim violet]

Ok

[calm shadow]

Does the bot have a transcript?

[covert swallow]

Yes

https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

[smoky crescent]

what’s going on

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[smoky crescent]

ah how dumb of me! thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[river grove]

Can you have 2 ticket bots? And if so how do you add a second.. I have one already as a support ticket and am looking to add another one to make tickets for an admin shop

[smoky crescent]

You can make multiple panels in the dashboard (it’s in one bot)

[jaunty wind]

If you need help setting it up i can gladly help.

[uneven crown]

Please help me to create a ticket. 劍雪無名。

[onyx mist]

Hey guys,
How many support tickets are allowed to be opened in my server using your ticket tool?

[low kettle]

Ha

[jaunty wind]

One per person, but you can change it in the dashboard too.

[jaunty wind]

You can go to Limits in the dashboard and set how many open tickets each user is allowed to have. You can also set the total number of open tickets allowed across all users.

For example, I have mine set to 1 ticket per user, so each person can only open one ticket at a time unless I raise that limit. The total open tickets limit is set to 500, which means up to 500 people can have open tickets at the same time.

[craggy bridge]

I submitted a ticket but haven't received any help for several days. Does it usually take this long?

[jaunty wind]

Normally, no, it doesn’t.

[jaunty wind]

I'm 100% sure it will get looked at. What's the issue you're having?

[craggy bridge]

I think my I'm All-in subscription was charged twice!

[jaunty wind]

I would say try making another ticket.

[humble sequoia]

@craggy bridge

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[craggy bridge]

Oh, I see. How do I close a ticket?

[pseudo ravine]

This isn’t a ticket, as it’s our community support channel, but it’s our only custom command regarding being in the wrong place

[jaunty wind]

Hey, just a heads up—I don’t have permission to apply for moderator in the News server.

[pseudo ravine]

Hey there! Moderator applications have been closed

[jaunty wind]

Oh ok.

[blissful tendon]

it still won't ping my case manager and the bot has permission to tag

[pseudo ravine]

Hey there! Since you’re using the role ID, you don’t need the @ sign

[narrow skiff]

Idk wut I'm doing wrong, I don't have any notifications and I cleared any tickets that existed. (For context I'm appealing a ban but the transaction will always fail)

[pseudo ravine]

Hey there! Like the error message says, the server has reached the limit of channels. You’ll need to be patient until the staff of that server delete some tickets

[narrow skiff]

Understood, thank you

[pseudo ravine]

You’re welcome, glad I could help!

[jaunty wind]

To make it ping a role, use this: {<@RoleId>}

[pseudo ravine]

They’ve already been helped

[jaunty wind]

Ah, sorry! I didn’t see where you responded.

[dapper otter]

Pliz car maney

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dapper otter]

Pliz car maney

[pseudo ravine]

You’re in the wrong place

[dapper otter]

Ok pliz are ticket

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[final shell]

Please help, for some reason the bot is not active.

[pseudo ravine]

Hey there! Did you have a premium subscription?

[final shell]

No

[pseudo ravine]

What’s the server ID?

[final shell]

Then why is it running on another server?

[final shell]

1208569731351580743

[pseudo ravine]

It seems like you have the gold bot as the active bot without an active premium subscription

You should be able to use the “/botswitcher” command on the white bot

[final shell]

I don't understand...

[pseudo ravine]

Please ensure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[final shell]

Thanks! I changed to the Ticket Tool White and everything worked.!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1255)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[blissful tendon]

i'm a premium subscriber and I have close messages to the dm's, if I close a ticket and provide a reason - will they be dm'd this reason instead of the message that autosends when a ticket is closed? Or - will it do both?

[blissful tendon]

thank you!

[iron night]

Gave +1 Rep to @jaunty wind (current: #378 - 1)

[jaunty wind]

Glad to help.

[blissful tendon]

@pseudo ravine i'm a premium subscriber and I have close messages to the dm's, if I close a ticket and provide a reason - will they be dm'd this reason instead of the message that autosends when a ticket is closed? Or - will it do both?

oops

[pseudo ravine]

The reason won’t replace the message

[blissful tendon]

oh okay - so what should I do then? should I just give the reason?

[pseudo ravine]

You can still use the close message

[blissful tendon]

for example; the close message is a genertic close message for all tickets, if I have a singular ticket that has another reason to close would should I do?

[pseudo ravine]

You can include the {close.reason} in the close message

[royal fern]

Anybody can help? i want to activate the bot tho it cant be send

[jaunty wind]

Please ensure Ticket Tool has the** “View Channel”** and “Send Messages” permissions in the channel

[royal fern]

They are both on

Tho it still dosent work😕

[jaunty wind]

Make sure the role is added to the channel or category, and that the permissions are properly set for it.

[royal fern]

what role

i watched a video i did everything it still wont work

[cunning garden]

I’m getting this server is a crazy sc#m when I’m trying to select server, should I still proceed?

[austere forge]

Could you use the /debug command in the channel where you try to send the panel please

[austere forge]

Can you elaborate please ?

[cunning garden]

Here

[austere forge]

May I ask why you want to add the bot to this server? If it's not your server, there's no point in adding it.

[alpine ivy]

Can someone help?

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[cunning garden]

Ok alright, thank You.

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 920)

[austere forge]

No problem 👍

[jaunty wind]

Do you have Premium?

[austere forge]

They’ve already been helped :)

[cunning garden]

How do i proceed from there, it is quite different from the video I watched.

[alpine ivy]

No but I’m trying to set it up

[austere forge]

Would you like to install Ticket Tool on your server right ?

[cunning garden]

Yes

[austere forge]

@alpine ivy ⬆️

[austere forge]

Please refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[alpine ivy]

It says the “setup” in command configs is coming soon

[austere forge]

The bot doesn't say that no, you need to change the bot permissions so that it can access the channel where you're trying.

[alpine ivy]

It has all permissions

[austere forge]

Could you use the /debug command in the channel where you try to use the command please

[alpine ivy]

Not working

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[alpine ivy]

I added the app three times with all the permissions and nothing is working

[austere forge]

You need to edit permissions the channel where you try the commands

[alpine ivy]

I did everything still not working

$setup

Whoops wrong server

Sorry

[austere forge]

If it still doesn't work, or if one of the bot's permissions is missing, you need to add it

[alpine ivy]

That’s the 4th time

I’m in the command configs where do I go in there?

[austere forge]

Have you edited the permissions of the channel where you're trying to make the command, there's no point in adding the bot again

[austere forge]

You need to edit permisions on your server Discord, not on Dashboard

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > VIEW CHANNEL

[alpine ivy]

Alright thanks

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 921)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[alpine ivy]

Can you also help me with another thing?

[austere forge]

If it's something related with Ticket tool, sure 👍

[alpine ivy]

So when I open a ticket can i make a category for the opened tickets?

[austere forge]

Of course, refer to the embed below for this please ⬇️

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[alpine ivy]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 922)

[alpine ivy]

@austere forge It’s not working

Sorry for the ping

[austere forge]

Can you double check that Ticket Tool has all required permission for the category you have set :

Right click on the category's name > Edit Category > Permissions > Add Ticket Tool > Make sure all these are

[austere forge]

Click on ADVANCED VIEW and check whether Ticket tool has these permissions :

✅ - View Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Permissions
✅ - Manage Channels
✅ - Manage Messages
✅ - Read Message History

[alpine ivy]

Didn’t work

[austere forge]

What precisely isn't working please?

[alpine ivy]

When I want the ticket to go into a specific category but it won’t

[austere forge]

I'm going to move you to a ticket so we can sort this issue

[noble socket]

yo

does anyone know how i fix the ticket bug from mikkelreoborn

[austere forge]

Are you a regular member trying to create a ticket on this server right?

[noble socket]

Yes

[austere forge]

As you're just a regular member, there's not much you can do about it. You need to inform the staff of the situation

[noble socket]

So I cant buy tweaks from him?

[austere forge]

As mentioned in the error, the server has reached the channel limit, so you have to wait for the staff to delete some tickets

[noble socket]

so i can do nothing right?

how can i do something?

do i have to pay or something

[austere forge]

There's nothing you can do about it, as you're a regular member, you just have to wait it out

[onyx mist]

Thank you so very much boss, this is very detailed and above all , exactly what I needed to know.
Gracias muchos amigo

[iron night]

Gave +1 Rep to @jaunty wind (current: #178 - 3)

[jaunty wind]

You're welcome, mate.

[magic folio]

is there any way to transfer panel configs to another server?
I have changed my server and I need to have the same ticket system that I already had created in the previous one.

[jaunty wind]

I dont think so.

Thing you gotta make a new panel.

I'm gonna let someone correct me on that — I'm not 100% sure.

[austere forge]

This is fully possible, refer to the embed below please ⬇️

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[magic folio]

It totally works! thank you so much for your support

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 923)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[onyx mist]

One more question please,
I want to be able to text with everyone that comes in directly and not in general chat

Each person to a direct chat specific to that individual

[worldly helm]

Hey 👋
Could you please elaborate?

I'm afraid I didn't understand yet.

[keen arrow]

Whenever i try to create a ticket in a server it says this even though i have never created a ticket before .

[austere forge]

i'm afraid it's not our bot @pseudo glen

[short vine]

Hi I'm getting this when trying to open a ticket or close a ticket.

[restive condor]

Hey there! Could I get your server name or ID please

[short vine]

524049089130790912

[restive condor]

It seems like your premium subscription has expired
You can re-subscribe directly from our website, by going into the 'Premium' tab of your server Dashboard or https://tickettool.xyz/premium-purchase.

Alternatively, you will need to switch back to the white bot & re-send all your panels

[short vine]

Oh ok let me look. Thanks.

[restive condor]

No problem!

[faint tide]

Jus activated the 7 day premium trial bit, cant change the bot to the gold one and none of the premium features work.

[worldly helm]

Hey 👋
Please click the button on your dashboard

[faint tide]

Thats a great point.

Works now

Thanks

[worldly helm]

Great. If you have any more questions feel free to let me know 🙏

[short vine]

And just like that all is good again lol, thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2261)

[restive condor]

No problem, glad I could help!

[sacred sand]

I want a role other than the administrator permission to automatically view the ticket for every newly opened ticket. How can I grant this permission?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! See above please ^

[sacred sand]

to this?

[restive condor]

Yep

[sacred sand]

I understand that it is done from the web.

Okeyy thanks

[restive condor]

No problem!

[sacred sand]

Every new ticket opened will also be able to see this role, right?

[restive condor]

That's right

[sacred sand]

Which one will I enter?

[restive condor]

Panel Configs

Then go into ''General''

[sacred sand]

Thanks ^^

[restive condor]

[sacred sand]

The automatic pin package is disabled, what happens if I enable it?

[restive condor]

The ticket message will be automatically pinned by the bot

[sacred sand]

Sometimes that ticket channel is not visible, we need to follow the channel, is this blocking it?

[restive condor]

No, you must go to the id:customize channel in your server. And select ''follow category''

[naive roost]

Hello

I can't type in mesage content any solution

[restive condor]

Hey there! That field requires a premium subscription

[naive roost]

I restarted my whole phone

[restive condor]

You can click on ''Embed Editor'' to edit the embed message main filed

[naive roost]

the vid told to press message content

[naive roost]

I'll try thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2262)

[restive condor]

[sacred sand]

Is it normal that old tickets do not appear in the newly added roles?

[restive condor]

Yes, this will only apply to new tickets

[final shell]

Help please, I have a minecraft server that requires an application with 14 questions to enter, how can I make it so that when creating a tickit a person has these questions? It doesn't work through the form, I haven't found it anywhere, I'll be very grateful to you

[austere forge]

You can refer to the embed below, but due to Discord limitation, the maximum number of questions you can insert is 5

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[copper owl]

Is custom branding a thing yet?

[austere forge]

It's something planned yes, but not yet available

[copper owl]

Damn lmao

alr thanks

[austere forge]

No problem!

[final shell]

Is there any way to make the bot send a message with application questions?

[final shell]

I managed to do it, but only with a 7-day trial subscription.

[austere forge]

Yes, you can change the ticket message when you open the ticket, but you have a limit of 250 characters with the free version

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[final shell]

Is there a way to enter 14 questions without a subscription?

[austere forge]

If your questions are no more than 250 characters long in total, you can insert them in the ticket message

[fiery wave]

@austere forge can you help me?

[onyx mist]

Umm, I want to set up my server so that people can open support ticket

[austere forge]

Please refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[onyx mist]

Done! Thank you very much @austere forge

But I want to know how to set a greeting message to every visitor that comes in,
Is that possible?

[quasi tendon]

is there a way to increase the limit of the ticketstool embed message?

[austere forge]

If you're talking about a welcome message when users join your server, that's not something Ticket Tool can do

[austere forge]

With the free version, you are limited to 250 characters, to remove this limit you need a premium subscription

[quasi tendon]

okay, tysm

[austere forge]

No problem!

[onyx mist]

@austere forge how about custom names for visitors instead of just ticket numbers

Can I set that in ticket tool?

[austere forge]

You need a premium subscription for this, see below ⬇️

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[onyx mist]

Okay

[fluid cloud]

is there a way to make it so tickets dont create a new channel and go to a already made ticket channel or no??

[mighty thistle]

Server Configs > Server Storage Options!

[austere forge]

You can use the Server Storage Options, refer to the embed below for details ⬇️

[humble sequoia]

Storage Mode

If your server has a high daily ticket flow, e.g. more than 500 tickets per day, or your server has many channels already, storage mode may be of great help to you. When enabled, storage mode will purge tickets you mark to delete and will place them into a special storage category, waiting to be reused as a new ticket channel!

- Note: Any channels inside the selected category will be counted as a channel to be reused.

To enable this feature you can visit the Server Configs in your Dashboard!

[fluid cloud]

thank you @mighty thistle and @austere forge !!!

[ornate flower]

Please tell me where I can turn on logs to show (who opened the ticket, who closed it, deleted it, etc.)

[austere forge]

Dashboard > Panel configs > Logging

[ornate flower]

Thank you ♥️

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 924)

[pearl gyro]

How do I invite a bot to my server?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[worldly helm]

Hey 👋
Please refer to the 2nd link above ^

[opaque thorn]

I need help please

[worldly helm]

Hey 👋
How can I help you?

[opaque thorn]

Hi, how do I make different options for tickets

[worldly helm]

As like in DropDown Menus or more buttons on one embed?

[opaque thorn]

Select ticket and then a menu shows up of different tickets

@worldly helm I forgot to reply sorry

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[opaque thorn]

Thanks!!

[worldly helm]

Please refer to this guide ^

[opaque thorn]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 790)

[worldly helm]

[warm tartan]

I want to switch to English

[austere forge]

You simply need to change the translation language using your browser option

[jade topaz]

Hi, I have a very annoying problem: when I modify a panel (ticket type), the other panel also changes. For example, if I change the messages on one, it also changes on the other.

[tidal dew]

I tried to setup ticket bot after deleting its message and I can't set it up again

I kicked it and re invited it and it still doesn't work

Double checked and no commands are working

[smoky crescent]

Did you make sure it had the permissions (send messages and view channels)?

[tidal dew]

I gave it all the permissions it asked for

[smoky crescent]

Even in the channel permissions?

[tidal dew]

Yeah

[median fern]

HELLO

[worldly helm]

Could you try doing the /debug command then?

[worldly helm]

Hey 👋
How can I help you?

[median fern]

premium dosent work

[worldly helm]

Please reload the page, then try again.

[median fern]

already i make that

okay bro

its work now thx

[worldly helm]

You're welcome, glad I could help

[median fern]

how can i make claim button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly helm]

Please refer to guide.

[median fern]

@worldly helm ok bro i want when someone claimed the ticket change name to him like : when i clamied the ticket ticket name = Amr

[worldly helm]

Dashboard > Panel Configs > Claiming > There is a setting that allows you to rename the Ticket when being claimed.
Here is the docs page for the variables https://docs.tickettool.xyz/dashboard/panel-configs/variables

[frank drift]

i just got scammed by tickettool

any mod here?

1318231503599308853

[worldly helm]

Hey 👋
What makes you think that?

Could you maybe provide a screenshot?

[frank drift]

you kicked me out of the server when you drained my asset

[worldly helm]

I did not kick anyone, nor did Ticket Tool 😅

Do you have screenshot(s) to provide?

[frank drift]

i was complaining of my missing asset on uniswap

and you sent me an invite to create a ticket

then sent me a link

[worldly helm]

I did not sent anyone anything. There is nothing we can do, sorry.

[chrome pasture]

Buenas

No me deja salir de comisaria

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[opaque thorn]

i need help again

[spring barn]

How do i make it that if you just close NOT DELETE a ticket, the people who arent a support role will not see the ticket anymore

@frozen crypt

oh sorry

[restive condor]

Hey there! That's how it should be by default. Is that not the case?

[spring barn]

No

[restive condor]

Hi there, how can I help?

[spring barn]

I tried

with another acc

[restive condor]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Closed > View Channel

[spring barn]

tysm

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2263)

[restive condor]

No problem!

[opaque thorn]

can i invite you to a server and then you help me out?

please

[restive condor]

Unfortunately not, support must take place in this server

You can #🎫│make-a-ticket if you wish to talk privately

[opaque thorn]

bludddd

say less

[spring barn]

wait @restive condor

it doesnt say if its closed

only if open

[restive condor]

You went into the ''Edit Opened'' section, not ''Edit Closed'' - go back

[spring barn]

oh

thank you

[restive condor]

[spring barn]

hey i got warned for pinging

[restive condor]

Pinging staff is against the server rules. You can find them in #📂│information > Rules

[spring barn]

oh

but i pinged you for a thank you

[restive condor]

That's allowed

[restive condor]

This is the ping our moderators warned for

[runic cosmos]

can someone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[runic cosmos]

with a ticket system with sapphire

[restive condor]

Hi there! See below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

Make sure you have completed the first 3 steps above ^

[runic cosmos]

wait can u explain the first step to me I don’t really understand it I got the other 2 steps done tho

[restive condor]

Once somebody selects an option with Sapphire, the bot must send the $new or $ticket command for Ticket Tool to open the ticket

The command must include their user ID as shown on the example above

[runic cosmos]

ok

wait $new with a space between the id?

[restive condor]

Yep

[runic cosmos]

bru

yay I fixed it

Thxs dan

[restive condor]

No problem!

[boreal minnow]

why is the bot not working

1289554156457295913

Server id + premium

@restive condor

[restive condor]

Hey there! It seems like your premium subscription has expired

[boreal minnow]

Ok jus a minute

[boreal minnow]

Now?

[restive condor]

Still expired

You can re-subscribe from the 'Premium' tab of your server Dashboard
or https://tickettool.xyz/premium-purchase directly

[runic cosmos]

Dan is there a way to create more tickets for 1 panel

[restive condor]

As in, increase the limit a user can have at once?

[runic cosmos]

Yea

[restive condor]

Yep, Dashboard > Panel Configs > Limits > Open Tickets each user

[runic cosmos]

ok ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2264)

[restive condor]

No problem!

[vernal nacelle]

#🎫│make-a-ticket

#🆘│community-support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[spring barn]

Can you change the $delete command into something else?

[worldly helm]

Hey 👋
That is not possible, sorry.

[spring barn]

aw

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 791)

[spring barn]

Can you add like a ticket deleting log?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[worldly helm]

Are you refering to this?^

[spring barn]

yes

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 792)

[worldly helm]

You're welcome

Let me know if you have any further questions 🙏

[lucid solstice]

I want support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[odd thicket]

I’m trying to put in a suggestion but it seems it’s not letting me, can’t tell if I’m doing something wrong or if I’m just behind the curve 😅

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[restive condor]

^

[distant magnet]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[covert swallow]

Have you assigned a support team role?

[distant magnet]

One message removed from a suspended account.

[covert swallow]

Whats your server ID I'll take a look

[distant magnet]

One message removed from a suspended account.

One message removed from a suspended account.

[covert swallow]

I wont be joining the server in any way, just looking at the dashboard

[distant magnet]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[covert swallow]

Have you opened a new ticket since assigning the support team role?

[distant magnet]

One message removed from a suspended account.

[covert swallow]

It looks like you added the support team role about 30 minutes ago, has a ticket been opened since then?

[distant magnet]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[covert swallow]

Try to open a new ticket right now, and see if they can see it

You can also open a ticket yourself

[distant magnet]

One message removed from a suspended account.

One message removed from a suspended account.

[covert swallow]

No rush

[distant magnet]

One message removed from a suspended account.

[covert swallow]

Glad to hear

[distant magnet]

One message removed from a suspended account.

[covert swallow]

Any changes you make to your ticket system will only effect future tickets, changes aren't retroactive

[distant magnet]

One message removed from a suspended account.

[alpine ivy]

Can someone help me with something?

[alpine ivy]

Anyone

[smoky crescent]

No need to ask

[alpine ivy]

When I close a ticket it shows this how do I prevent that from happening

[charred parcel]

how do i make a ticket for support for my personal server.

[smoky crescent]

what’s the problem?

[alpine ivy]

When I close a ticket it shows that

[novel pollen]

ive set 2 fields, but they're not showing on my embed when I open a ticket

how do I fix this

[novel pollen]

Does it auto delete after a certain amount of time

[inland cipher]

Did this happen to anyone else, our perms reset so people could view them.

[novel pollen]

@pseudo ravine (sorry bro dk if im allowed to ping or not, it's js a pre urgent matter)

[alpine ivy]

No

[pseudo ravine]

Hey there! I’m not sure what the issue is? That’s the default behavior

[pseudo ravine]

Hey there! Did you create a ticket after saving the changes on the dashboard?

[novel pollen]

yep tried numerous times

[alpine ivy]

The only way for it to close and not show like that is if I manually close it by pressing delete

[pseudo ravine]

Hey there! Nobody else has reported that, make sure nobody has edited your dashboard recently

[pseudo ravine]

Did you edit the correct panel?

[inland cipher]

Ok thanks, it happened in 2 of our servers so I wasn't sure I will look into it more.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1256)

[novel pollen]

Yea

because everything else changed, the fields aren't showing up though

[pseudo ravine]

You can click on the “Transcript” and “Delete” buttons on the “Moderator Message” that Ticket Tool sends when the ticket closes

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @inland cipher (current: #379 - 1)

[pseudo ravine]

What’s the server ID?

[novel pollen]

1344780613718380697

[alpine ivy]

Yes

[pseudo ravine]

What happens if you create another ticket?

[pseudo ravine]

You can press the “Transcript” button and then the “Delete” button

[novel pollen]

As in, open a ticket on Discord, or crreate a whole new ticket category thing

?

[pseudo ravine]

Open a new “Management” ticket in your server

[alpine ivy]

All I have to do it press the delete button but I would just like it to delete automatically

Once I close it

[pseudo ravine]

You can do that, but you won’t receive a transcript of the ticket

Is that something you’re looking for?

[novel pollen]

same thing

[alpine ivy]

How do you customize it like that?

[pseudo ravine]

Ah, I see the issue. The “Field Title” is required for both fields

[novel pollen]

they do say its always to most simple thing that will cause the biggest issue

thanks for ur help man

thanks @pseudo ravine (for ur rep)

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1257)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[alpine ivy]

Yeah

That’s ok

[pseudo ravine]

You can head to the Dashboard > General > Two Step Ticket >

[novel pollen]

sorry bro, whats the variable for the ticket openers username

for when it's claimed, I want it to say claimed︱(ticket opener username)

[pseudo ravine]

You can use the {ticket.owner.name} variable

[novel pollen]

sweet, it worked

im sorry ive got a couple more things 😭

[pseudo ravine]

Sure

[novel pollen]

ive made a form they have to fill out, and it says use the {create.form.x} variable, I chucked it into an embed and it doesn't do anything, it literally js says "{create.form.x}" in the embed

how do I fix it, i need it to display the members issue they put into the forum

[pseudo ravine]

You need to replace the “x” with the question number

[novel pollen]

how do I get the question number, it's the first question thing I've made, so would it be 1?

[pseudo ravine]

Yep

Just like it mentions in the “Forms” section

[novel pollen]

sweet, and is there a variable for the ticket category?

im sorry to be a pain, it's probably on the variable site i js cant see it

[rancid rain]

anyone know how to create a ticket manually using a command lets say the name of the ticket was reporting
chat gpt says $ticket 1 however this just pastes that message into the channel

[pseudo ravine]

Are you referring to the panel name?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[rancid rain]

Wait so how do I know what to put after $new or $ticket?

[novel pollen]

its all good i worked it out

thanks @pseudo ravine (enjoy the rep)

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1258)

[pseudo ravine]

You need to put the ID of the user you want to open a ticket for

[pseudo ravine]

[rancid rain]

anyway to automate this?

How would it know what pannel I want to open the ticket on? as from what I understand we write $ticket userID which would be the same for all of them?

[pseudo ravine]

Each panel would need a separate channel to run commands in

Is there a reason you’re looking to automate this?

[rancid rain]

dam, basically im using sapphire to to use the ticket tool so I can get my custom banner and stuff but I kinda mucked up the button assets by getting them stuck in a mess and my only way of resolving was get a command which automatically opens the ticket as the dropdown dont work, tbh iv lost myself writing this think im just gonna restart been in this loop for a few hrs😂

[pseudo ravine]

You’ll need to reach out to the support staff at Sapphire regarding getting it to send the command in channel

Hey there! Please refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rancid rain]

think buying custom branding gonna be the easiest method anyway thanks @pseudo ravine +rep

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

Please refer to the embed I sent

You’ll most likely need to invite the gold bot

[regal bane]

Is there a way to make it where when someone opens a ticket I can have the bot @ a role as well?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dawn lark]

How to add multiple buttons on one panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[opaque thorn]

How do I name the ticket automatically for example my panel name is hello, how do I make the ticket name be hello but for it to not shor up on the overview

[dawn lark]

How to add longer messages on the panel

[mighty thistle]

Naming tickets and extending the character count are both Premium features!

[spare notch]

Hiya!! I've followed a YouTube tutorial on how to set up the bot, however...

I am able to open up a ticket but my boyfriend isn't?? I've edited the 'Create Ticket' button settings to allow all of my roles and it didn't fix it..

[austere forge]

Can i get the server ID /name please ?

[spare notch]

Name: Starbits Ark Server
ID: 9JXDQZpr

@austere forge

[austere forge]

Dashboard > Server configs > Blacklist Roles
You have the everyone and Survivor role blacklisted

[spare notch]

Oop- that would probably do it lol

Gimme a sec (also soz for pinging)

[agile lance]

How do I claim a premium member role?

[timber kernel]

It seems there is no server connected to your account that has premium, I just checked.

[timber kernel]

That is your 7day trial correct?

So you did not bought it?

[agile lance]

Correct.

[timber kernel]

If you bought it, we will be able to get you the role.

[agile lance]

If I have activated a 7 day trial, do I still get the role?

[timber kernel]

The 7 day trial does not count for the role.

[spare notch]

How would I fix this?? 🤔

[worldly helm]

Hey 👋
As you can see in the error you need to grand Ticket Tool permission to view the Tickets Category.

[spare notch]

Would I do that through discord or through the ticket tool settings?

[worldly helm]

Through discord

[glad lance]

guys how i do that docs page

idk how settings

[restive condor]

Hi there, that's for people who are trying to set up the bot

If you're just a user, you will need to contact that server's staff team

[glad lance]

that sever named yielding arts i want make a ticket in that sever but it like not let me make

[restive condor]

That server has reached the limit, you will need to wait and & re-try later or contact staff

[glad lance]

how i like to not erorr the doc pages

[restive condor]

That's the guide on how to solve the error, for staff

There's nothing you can do

[glad lance]

aw 😦

wait i gonna picture it

how do i not make it erorr again

[restive condor]

^

Contact server staff

[glad lance]

im just ask you so much but i need help cuz a hacker in my sever

ok thank you''

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2266)

[restive condor]

[glad lance]

oh no im just new person on discore and im dont know where is contact server staff 😭

[restive condor]

There isn't a contact server staff channel, if that's what you mean

You need talk with the server staff is what i mean

Ping them, DM them...etc

[glad lance]

hm k

i gonna try

well the sever i ask not chatting so i will wait for them now

[drowsy hamlet]

Help

Can someone help me

In ticket tools

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[drowsy hamlet]

#🎫│make-a-ticket

[atomic saffron]

With the Premium bot, there is a setting to make it so the ticket is sent to the ticket owner. Is there some setting option I'm missing to allow the sending of a transcript of the ticket to all participants? I could have simply overlooked it, and if that's the case, I do apologise!!

[restive condor]

Hey there! It's currently not possible to have the ticket sent to all participants over DMs automatically

It can only be DMed to the ticket owner & saved on the server for staff (automatically )

Nonetheleless, you can manually send the transcript to each staff member with the /transcript command

[atomic saffron]

Would I be able to send it to a regular user? In our server, staff open up tickets to discuss matters privately with people and it would be helpful if we could send these tickets to those users for their own records as well.

[restive condor]

With premium, you can have the transcript sent to the user's DMs automatically. (i.e. the person who opened the ticket)

The /transcript command allows you to manually send it to anyone in the server

[leaden oxide]

The GUI doesn’t show up when I create a ticket

[restive condor]

Hey there! What exactly do you mean?

[restive condor]

That's a bot invite. You can't invite the bot to a server you're not staff in

If you're having trouble opening a ticket in that server, try again in a few hours or contact staff

[restive condor]

Again, you're trying to invite the bot there

[restive condor]

Hey there! Is this on a ticket?

Could you use the /debug command in that same channel please

Possibly, but I don't think so

When it worked before, was it replying to itself as well?

Just one last thing, try only putting the bot's ID on the website

Dashboard > Server Configs > Bot

Remove everything else, just 1 ID

Did it work with one ID?

Yeah, that's most likely why

[bleak cypress]

hola soporte

nese sito ayuda con el bot

de ticket

spanish

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[bleak cypress]

ya lo ise

[outer ridge]

Como pega o ticket

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[bleak cypress]

😦

[austere forge]

You already have a ticket, please wait for our team to respond - https://ptb.discord.com/channels/509192800865353738/1358235118988427304

[bleak cypress]

spanish

[lone tundra]

I keep getting this when trying to use the /add command. Any idea what I need to change? I have the support team role and that role has all permissions enabled in the dashboard

[worldly helm]

Hey 👋
Could you try doing the /debug command in that ticket??
@lone tundra

[bleak cypress]

😦

[lone tundra]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1358460838490669357

[bleak cypress]

porfavor nese sito ayuda porfavor 😟

[worldly helm]

Seems all good.
Please go to: Dashboard > Command Configs > /add command

And send a Screenshot of that

[worldly helm]

What if you disbale support team only and add the support team role.

[tight kraken]

I can’t setup the ticket tool bot

[worldly helm]

Hey 👋
What seems to be the issue?

[tight kraken]

See it keep saying the application did not respond

[worldly helm]

Make sure the bot has the send messages and **view Channel ** permission for that channel

[lyric bobcat]

how to fix channel limit? i deleted lots of channels

[lone tundra]

That didn’t work so I just manually add the ticket tool role to each ticket

[worldly helm]

What ticket role are you refering to?

The support team?

[jade topaz]

I’ve done everything

And it wont work

@staff

[humble sequoia]

━━ SRG Swix!'s inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there! Please do not reply to a support members latest message for support. You can send your message and someone will assist you when they're available

Do you still require support?

[lone tundra]

The one in my discord server. Gave that role the permission through discord channel settings

[restive condor]

Please #🎫│make-a-ticket and we'll take a look

[timid steppe]

I really need help , I don’t know how to setup the ticket thingy and my website isn’t working

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above please ^

[timid steppe]

tysm!

[timid steppe]

Tysm

[restive condor]

No problem!

[strong moon]

How do I clear tickets?

[restive condor]

Hey there! How exactly do you mean?

[strong moon]

If tickets are full can you clear them?

[restive condor]

Are you a staff member?

[strong moon]

Like ticket staff?

[restive condor]

Yes

[strong moon]

Yea

[restive condor]

Then, yes. Simply transcript & delete closed tickets

[strong moon]

Kk

Thought there was a command to clear them all at once

[restive condor]

The server owner can use the /purge command

Please note no transcripts will be saved

[strong moon]

kk, only owner?

[restive condor]

Yep

[timid steppe]

it won’t let me send my ticket to my channel , it says it’s doesn’t have access to that channel but I gave it all accesses

[restive condor]

Hey there! Could you try the /debug command in that same channel please

[timid steppe]

Ty!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2267)

[restive condor]

No problem!

[timid steppe]

It says this when I try?

[restive condor]

Ticket Tool is missing the VIEW CHANNEL & SEND MESSAGES permissions for that channel

[timid steppe]

but I gave it all the accesses?

[restive condor]

You must give access to that channel individually

Its role is not enough

Hold down on the channel name (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > View Channel & Send Messages

[timid steppe]

Tysm <333

[restive condor]

[timid steppe]

I just did it and it keeps saying that?

😭

[restive condor]

That's a different channel though

Did you fix the permissions for that channel as well?

[timid steppe]

one min lemme check

yes it does

I keep trying and it’s denying

does it need just them 2 permissions?

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
The emoji there seems to be invalid

Please make sure you select the emoji from the emoji picker on the Dashboard & not your Ipad

[timid steppe]

oh tysmm

it keeps saying that

[restive condor]

Alrighty, try the /debug command again

[timid steppe]

okay

[restive condor]

In the 'verify' channel

[timid steppe]

Still

[restive condor]

The bot is missing the SEND MESSAGES permission for that channel

[timid steppe]

it finally worked tysm

[restive condor]

No problem!

[jaunty wind]

.

[karmic turtle]

I currently have 419 channels, and about 29 tickets open - but Ticket Tool is saying I’ve reached my 500 channel limit. Any help or things I should double check?

[restive condor]

Hey there! If Ticket Tool is showing that error, then it cannot create any more channels due to the limit

You will need to delete channels or switch to thread tickets

[karmic turtle]

But that’s my problem - I’m not AT the limit.

[restive condor]

Are you the server owner?

[karmic turtle]

Yes

[restive condor]

Are you able to manually create a normal channel yourself?

[karmic turtle]

Yes. But it didn’t add it to my channel count - it stayed at 419.

[restive condor]

Are you checking the Dashboard channel count? That one doesn't update live

Discord API is preventing the bot from creating any more channels in your server

You are either really close to the limit or at the limit

You will need to delete channels & switch to threads

[karmic turtle]

When does it update? We definitely didn’t create 50 odd tickets or channels overnight.

[cinder plover]

I need help setting up tools but it says not working

[restive condor]

I'm not sure unfortunately, but definitely don't go by that count

[restive condor]

Hi there, how exactly is it not working? Are you getting any errors?

[karmic turtle]

Maybe a stupid question, but if I can’t trust that count, what can I trust?

[restive condor]

The error from Discord's API saying you're at the limit

The count will update eventually, apologies 🙏

[karmic turtle]

Well that’s a little painful. Off to prune I go.

[cinder plover]

Never mind got it working

[restive condor]

Glad to hear!

[cinder plover]

How do i make it to only me and my roles can close it?

[restive condor]

Dashboard > Panel Configs > Buttons > Please enable Support Team Only

[cinder plover]

Wheres dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[restive condor]

The dashboard is the website - linked above ^

[cinder plover]

Thank you so much

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2269)

[restive condor]

No problem!

[worldly blade]

Can someone help me put invite tracker in my server and ticket if can me me

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, see above how to set up Ticket Tool ^

We unfortunately can't help with invite tracker

[opaque needle]

I have logged the ticket in my server

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[opaque needle]

I have 0

What if i have 0

?

[restive condor]

Then you don't have the necessary permissions to access the Dashboard

Please ask the server owner to grant them

[opaque needle]

What i need to do to get

[opaque needle]

What i need to say