🆘│community-support

[feral flicker]

the link is tell me to do this

how do i access that

the link they gave leads me to wrong one

[pseudo ravine]

If you aren’t a staff member, then there’s nothing you can do about this

[fading trail]

Como hago para cambiar el limite de tickets

Alguien habla español

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[fading trail]

Gracias

[fading trail]

How do I change the ticket limit?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[fierce pike]

is there a seperate invite for the Prem bot, if so what is it pl0x dw wiki helped.

seem to be having some erros trying to send a panel?

[twilit grove]

Yeahh

[fair marsh]

hey

i am trying to make a form in my ticket but not sure where to input the {create.form.x} to

@worldly helm

[olive jackal]

Hello, I need help with editing the button message. Where do I do that?

[worldly helm]

Into your Ticket Message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[olive jackal]

Thankyou!!

[fair marsh]

this is the result.... it just shows {create.form.x} in the message

[worldly helm]

Replace the x with your form number (1,2,3,4 or 5)

[olive jackal]

Why can't I add 2 embed editors? Is it a premium feature?

[fair marsh]

i know i am doing something wrong here.. apologies on being naive

i have the form set up obviously... this is what i see on my end

is there another location i should be adding the {create.form.1}

[worldly helm]

Upon opening did a form pop up?

[worldly helm]

Hi 👋
Correct

[fair marsh]

no it didnt

it just a normal text ticket as shown in that screenshot

[worldly helm]

Seems to be an issue in your form Settings

Make sure the form is enabled

[fair marsh]

omg

lol

thank you... it was not enabled smh.

[median crescent]

yes, i’m going to move this matter to a ticket

[ornate solstice]

Why is the no ads feature not working?

In all games

[fair marsh]

alr my last question and i swear this will be it

in the screenshot, been searching through all the modules to find a way to replace the "To create a ticket use the Create ticket button"

the panel message option is grayed out and does not let me input any text

[worldly helm]

Pls send a Screenshot of that

[fair marsh]

pressing on message content does nothing

[worldly helm]

thats premium only. click on embed editor

[fair marsh]

so obvious now. thank you so much and have a great rest of your day!

[olive jackal]

Alright

Thankyou for the help!

[jade topaz]

Hey the ticket bit lets people create a ticket but then only let some people text in it, is there a problem with it?

[worldly helm]

Hey 👋
Who isnt able to type excactly?

[jade topaz]

Like 50% sometimes anyone

[worldly helm]

What roles do they have

[jade topaz]

None but it shouldn’t stop them from typing

[worldly helm]

#🎫│make-a-ticket .

[humble sequoia]

How do I set permissions for tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Permissions options menu
4. Find what role you'd like to edit permissions for
5. Choose if you'd like to edit opened or closed permissions for that role
6. Edit the permissions by ticking or unticking each permission
7. Save changes

[fierce pike]

having permission errors, what would be the cause and fix most likely? (switching from normal to prem discord)

Failed to send panel Support Tickets to channel 1069986412243464313

[still edge]

how can I fix that?

[cloud forge]

Sounds like you need to delete some channels (remember tickets are channels)

[worldly helm]

Hey 👋
Please send a Screenshot of that Error

[cloud forge]

Is there a way to have closed tickets auto delete after a set time frame?

[frozen flume]

Can someone tell my why i dont have bot linked to my server on dashboard when i invited and added it on server?

[indigo nacelle]

How do I make ticket tool ping a role when a ticket is opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dreamy vigil]

Hello. 👋🏻
Do you have the correct permissions to be able to Manage the bot?

[dreamy vigil]

Hello. 👋🏻
I believe there is, but you would need premium.

[dreamy vigil]

#🎫│make-a-ticket

[cursive kestrel]

I want to make a dropdown when someone clicks the submit appeal. How?

like a dropdown with a list of choices

ex: SERVER NAME 1, SERVER NAME 2, SERVER NAME 3

[dreamy vigil]

Hello!
Panel Configs > Panel Settings > DropDown Style > Enable selct style (Flick the switch to green).

---

Hello. So I have two different panels, and yesterday they were both on my dashboard, now only one of them is there.
However, the two panels in my server are still there, and the tickets are functioning normally.

[cursive kestrel]

???

where did it go 😭

[dreamy vigil]

Resend it.

[cursive kestrel]

can this work with forms being enabled?

when i disbaled it and resent it, the button got back

[dreamy vigil]

Yes. Forms can be there no matter which type you pick.

[dreamy vigil]

Should look like this.

No other things should be on.

[cursive kestrel]

yeah but i added a item

[dreamy vigil]

What is the item for?

[worldly helm]

Hey 👋
You need to select a in Panel.

[dreamy vigil]

Can you tag a channel in the Panel message?

[worldly helm]

Yep. Use the <#CHANNELID> format

[dreamy vigil]

Lovely.
Thanks.

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 766)

[cursive kestrel]

I noticed that
Thanks for telling me tho

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 767)

[worldly helm]

[cursive kestrel]

Also, do I need to create multiple panels to make multiple items on the same select dropdown

Like multiple panels with appeals & injurqies for more than one item

Cuz when I did a second item it didn't show

[worldly helm]

Yes as one item requires an each panel

[cursive kestrel]

Thanks again @worldly helm

[cursive kestrel]

Thanks

Ah, you didn't get a rep this time

[worldly helm]

You‘re welcome! There is a cooldown 😉
Feel free to do it in #📈│reviews in a few minutes

[unreal belfry]

Hello, I'm from Brazil and I need help with a configuration issue.

I'm using Ticket Tool, and I would like to know if there is a way to make all created tickets automatically go to a specific category (e.g., "Open Tickets"). Currently, when a ticket is created, it appears at the top of the server, which is causing organization issues.

Is there a setting for this, or would I need to use an external solution? Thank you in advance for your help!

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[worldly helm]

please refer to this ^

[unreal belfry]

Thank you! It worked perfectly.

I really appreciate the help. Now the tickets are being created in the correct category, and everything is much more organized. Thanks again for the support!

[worldly helm]

[static viper]

heyy, idk why i cant see on the dashboard the server i want the bot to be on

do you guys have any ideas about this ?
Ty

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey 👋
Please refer to this ^

[quartz zinc]

Hello, I created a ticket on the server discord, the server host replied and closed it, but no transcription came through

the ticket was created about an hour ago, he closed it, and the transcription didn't come through.

[pseudo ravine]

Hey there! The server owner/admins may choose not to auto DM the transcript to the ticket owner

[quartz zinc]

but they said they're shipping, so about 20 days ago they were, and now they're not.

[pseudo ravine]

That's not something that we can control

[static viper]

thanks but i already log out and log in right after

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 768)

[static viper]

i think thats maybe because i invited the bot before logging into the dashboard for the first time ? it can only be that solution tho

[worldly helm]

Please check if the bot is in your server then

[static viper]

yes it is, he has the roles, he is online like everything is supposed to be fine :/

[worldly helm]

So if you click the button it does not work aswell?

[static viper]

yup nothing changes, i cannot even see my server at all

[cursive kestrel]

I want to make.multiple items in the same dropdown

I made another panel, what do I do to attach it with the other item which is in another panel?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[cursive kestrel]

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1234)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[cursive kestrel]

Oh, I have one more question

Can I ask?

[pseudo ravine]

Sure

[worldly helm]

Okay. Have you tried using a different browser?

[cursive kestrel]

In the second panel, Can I choose the same category as the first?

Without the bot bugging or anything

[pseudo ravine]

Yep

[lean wolf]

is there an automated way to have a ticket auto-assigned to a member of our support team?

[pseudo ravine]

Hey there! Unfortunately that's not possible

[static viper]

still cant see it but i'll try again later...

[static viper]

thank you tho !

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 769)

[worldly helm]

You're welcome. Before you go, could you try doing the /level command in that server and tell me the output?

[cursive kestrel]

I DIS IT

[static viper]

Level 4 !

[worldly helm]

That shouldnt be the issue then.

[static viper]

i really appreciate how much you try to help me it means so much !

[worldly helm]

Kindly #🎫│make-a-ticket :)

[tough relic]

is it possible to get rid of the closed message

[pseudo ravine]

Hey there! Unfortunately not

[tough relic]

ah okay

[umbral oriole]

hey, is there a way to make the replies to a ticket anonymous?
like =areply in modmail

based on lev's question though...... perhaps not

[restive condor]

Hey there! Unfortunately, no

[quasi tapir]

/purge is not working

[restive condor]

Hey there! Any error message?

[quasi tapir]

aplication canot run

[restive condor]

Could you try the /debug command please

[quasi tapir]

same message: the application couldnt answer

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[quasi tapir]

you the best, thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2256)

[restive condor]

No problem!

[fervent venture]

Hii am having a problem with claiming tickets it says that it's not enabled but i checked and it said that it was enabled, or maybe that wasn't the right page i have no idea anymore.

[pseudo ravine]

Hey there! Does your server have a premium subscription?

[fervent venture]

no

so i can't claim tickets without premium?

[pseudo ravine]

Claiming is a premium feature

[fervent venture]

ok

thank you

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[wanton nova]

i cant setup my ticket bot i want it to be in a chat room and clickable but when i try to do /setup it doesnt do anything

[pseudo ravine]

Hey there! Have you tried using our dashboard?

[wanton nova]

yes but i dont seem to understand everything

i tried panel and some other thing but i cant

[pseudo ravine]

Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[wanton nova]

aaaah sorry

last step

[worldly helm]

Hey 👋
There is nothing you can do as you‘re just a normal member.

[rich shore]

how to solve it

[worldly helm]

Please inform their staff.

[jade topaz]

So, i cant figure out how to set a ticket menu in a channel

[humble sequoia]

User's issue has been solved in another channel.

[full marsh]

can i buy premium through crypto.

[restive condor]

#🎫│make-a-ticket

[ionic wolf]

heyo guys

i setup the whole panel in a server and i want to copy all wat i do in another server from the first one to the second i dont wana repeat all

[ionic wolf]

.

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[worldly helm]

Hey 👋
Please refer to this guide ^
Also don‘t ping Staff as its against the rules.

[misty burrow]

Hey je veux mettre un menu déroulant pour mes tickets mais je sais pas comment le faire

[humble sequoia]

━━ Omegajr's inquiry has been moved to a ticket ━━

[abstract hare]

how to give other people purge permissions

[restive condor]

Hey there! It's not possible to give other people permission to use the purge command

It's server owner only

[abstract hare]

Ah nws

[snow hollow]

Can somebody help me out with something im trying to figure out.

so ive got forms turned on it it works fine. what i want is after the form is done and the ticket is created i want it to automatically close the ticket

i have the automation set to where the trigger is ticket created and the $close command to run but i think im trying to go abou tit the right way but i might be doing something wrong?

can someone chine in on this?

[restive condor]

Hey there! You can use the Automations feature for that

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[restive condor]

Use the ''Ticket Opened'' trigger, no delay, and ''Close Ticket'' as the action

Please let me know if you have any questions 🙏

[snow hollow]

like this

[restive condor]

Nope, the action should be ''Close Ticket''

[snow hollow]

how do i set the action for that?

i think this is where im getting something mixed up

[restive condor]

You can't use custom commands for this. Ticket Tool can't react to its own commands

[restive condor]

Here, where you've selected ''Send Custom Commands'', select ''Close Ticket'' instead

[snow hollow]

like this?

[restive condor]

That's right, perfect!

[snow hollow]

does 2 step matter to be on or off?

[restive condor]

Two Step Ticket must be on, otherwise the ticket will be automatically deleted once closed

Two Step Close doesn't matter

[snow hollow]

after its closed i would like it to be automatically be deleted. once closed i have the transcript to be sent to a separate channel. its for staff applictions for my discord

[restive condor]

So you'd just like for them to fill out the form & then have the ticket immediately close & delete?

[snow hollow]

yes once its closed, the transcript goes to a channel i have set already and i want the ticket to be deleted

[restive condor]

Alrighty, then disable two step ticket

[fluid arch]

how do i change the ticket name

in the ticket section open a ticket for a specidfic reason

??? anyone help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[misty burrow]

Hey I want to put a drop-down menu for my tickets but I don't know how to do it

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[median trout]

Anyone know how to fix that in the bottom right?

[fluid arch]

HOW TO CHANGE THIS CREATE TICKET AND ADD OTHER OPTIONMS

[humble sequoia]

━━ Xaecow's inquiry has been moved to a ticket ━━

━━ !Dioni's inquiry has been moved to a ticket ━━

[fierce pike]

Is it possible to create custom elements, such as forms, in the format website/create.form.1, where if {create.form.1} is empty, it returns NULL? in a Message Ticket.

[pseudo ravine]

Hey there! You can use the ?fallback= modifier in the Ticket Message

[fierce pike]

so how would I go about doing that? 🤔

it would be as an link embed, too btw

[pseudo ravine]

{create.form.1?fallback=NULL}

As an example for returning NULL, like you mentioned

[fierce pike]

Bless your soul 😍 has that been a feature for a while from memory?

used Ticket Tool years ago but was pre set and forget for configs 🙂

[quaint frost]

hello friends, does anyone know if I can add multiple buttons to one panel?

I might be blanking on this option

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quaint frost]

thank you!

[mighty thistle]

There you are!

[fierce pike]

hello again, is there a way to do a codeblock in the Message Ticket Embed, idealy wanting to have it all as one embed with some stuff then a codeblock on a responce then some stuff outside of the codeblock. maybe not the best way to do it?

[pseudo ravine]

Yep

[pseudo ravine]

Yep, that's possible. But you can also have Ticket Tool automatically send the responses as an additional embed

[fierce pike]

Okay perfect thank you 🙂

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1238)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[jade topaz]

وتف

[pliant storm]

why is it saying this :(

[winged mesa]

hii so im trying to make it so all the tickets automatically go to the transcript on opening and closing, but idk how. any help?

[stray bobcat]

Probably because you don't have access.. You need to be the Guild Owner, have the Administrator Flag, or have a role that has been configured as a Dashboard Role.

[pliant storm]

I am the owner of the server and my admin also had the same problem

Thats why I am confused

[frigid shore]

Can someone teach me how to pause tickets ?

[stray bobcat]

Try hitting the Refresh / sync button on top left of your screen to force data refresh

[pliant storm]

okay ill try it was working before we switched the bot off premium

[quick scroll]

why when i try do do /setup or /help or any command it says "this application did not respond"

[stray bobcat]

Oh.. That might be it

If you switched to Gold, do you have Gold bot on your server?

(You can use the White bot with premium features no problem)

[quick scroll]

can you help me sorry for rushing why when i try do do /setup or /help or any command it says "this application did not respond"

[stray bobcat]

Your bot probably lacks permissions. Please ensure it can read and write in the channel you try to use it with (and all other channels/categories you wish to use it with)

[pliant storm]

ohhhh okay do u have the link for the white bot

[stray bobcat]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[alpine cradle]

when is the ticket tool partnering thing open again?

[stray bobcat]

We don't know yet. Keep an eye on #📣│server-news

[alpine cradle]

ok ty our server would love to partner with Ticket tool that would be great opportunity so hopfully it opens again

[iron night]

Gave +1 Rep to @stray bobcat (current: #30 - 131)

[pliant storm]

thank you so much ill try adding it rn!

[iron night]

Gave +1 Rep to @stray bobcat (current: #30 - 132)

[fast inlet]

I’m having a problem where every time somebody joins the server the bot creates a ticket. How do I stop that?

[pseudo ravine]

Hey there! You must have another bot running the $new command when a new member joins. So there's a couple of options you can choose from

[fast inlet]

It’s the ticket tool doing it. Says it is

[pseudo ravine]

Ticket Tool doesn't automatically create a ticket when a new member joins the server

Like I mentioned, you must have a different bot running the $new command when a new member joins the server

You can find out which bot is doing that, and stop it from sending the command

[fast inlet]

It’s the ticket tool bot

Already said this

[fast inlet]

Well it is

[pseudo ravine]

Like I've already mentioned, Ticket Tool doesn't automatically create a ticket when someone joins. I'm aware that it says Ticket Tool creates the channel in the Audit Log, but it will always say that, as it's the bot that is actually creating the channel

Could you please provide the server ID so I could double check your dashboard?

[fast inlet]

It even creates a separate channel that says ticket tool when somebody joins

My server ID 1201656294616862781

[pseudo ravine]

Please stop

[pseudo ravine]

One moment please

[pseudo ravine]

Do you have a screenshot of this?

[fast inlet]

They’ve been deleted but I have logs

[fast inlet]

See

[pseudo ravine]

I don't see how that shows that Ticket Tool is creating a ticket automatically when someone joins?

[fast inlet]

All the channel says is welcome

That’s it

[pseudo ravine]

That's the default message of the Ticket Message

[fast inlet]

Let me check that

[tame kayak]

what is the thing so i can make the ticket bot ping a role when someone opens a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please ⬆️

[hollow frost]

anyone know what i have to do

[fierce pike]

Hey mate, where would I change that? for example I only want want form.2 shown in the codeblock thing, is that possible? so like create.form.1 would be in msg and form.2 seperate.

[hollow frost]

all my members cant make ticket says this to members

[humble sequoia]

scott418's issue has been solved in another channel.

[fast inlet]

I have removed the bot from my server. You think adding the bot again will fix my problem?

@pseudo ravine

[pseudo ravine]

That was never the issue, but yes you can re-invite it back

[fast inlet]

Why was I warned? I pinged you because you were helping me with a problem

[fast inlet]

If I inviter it back will the problem go away or will it still occur?

[pseudo ravine]

Pinging staff is against our rules, which can be found in #📂│information

[fast inlet]

I didn’t know that. I only pinged you because you were helping me before

[pseudo ravine]

There was never a problem to begin with, as far as I can tell. What you were initially concerned with is just the default “Ticket Message”

[pseudo ravine]

I suggest reading our rules then

[fast inlet]

Something was happening where when people joined the server it would auto create a ticket with ticket tool and welcome them. That’s the problem

[pseudo ravine]

The “Welcome” is just part of the default ticket message

[fast inlet]

Is there a way to stop it from doing this?

Meaning stop it from creating a ticket every time new members join

Sorry if I keep repeating myself I am just very confused with this

[pseudo ravine]

You can edit the “Ticket Message”, but like I’ve mentioned multiple times before, Ticket Tool doesn’t automatically create a ticket upon a new user joining your server. Especially after reviewing your dashboard, it’s not possible for this to happen

[quick scroll]

how do i add another ticket to my thing or is there a max

[pseudo ravine]

Hey there! I’m assuming you’re referring to adding another panel to another “Panel Message”?

[quick scroll]

like this

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[quick scroll]

what if i didnt create the other tickets and none of the tickets show up if i make another one will it delte one of the tickets

[pseudo ravine]

Are you referring to the dropdown options themselves?

[quick scroll]

ill show you wait

its like this but the bot already has tickets

[pseudo ravine]

Your older tickets won’t be affected

[quick scroll]

aight thank you

i cant

thank you bcuz ur #15 😭 it dont show up

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1239)

[quick scroll]

#3 congrats dude

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[quick scroll]

np

[misty pawn]

anyone know whats up with this

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[misty pawn]

okay thanks

[austere forge]

No problem

[fierce pike]

I want to have two custom fields prompted to the user when creating a ticket. One of the answers should be stylized in the ticket message, while the other should appear in the default codeblock thing / responce that TT provides. Is this feasible? If so, how can I accomplish it?

[austere forge]

This is possible, but the default provided by embed will display all the responses, so there's no need to separate them

And no, it is not possible to select which response to display

[fierce pike]

okay tyty

[austere forge]

No problem

[fierce pike]

wait so to clarify I cannot have one in embed and only one default?

[austere forge]

No, because it is not possible to select which response should be displayed, by default, all form responses will be displayed

[fierce pike]

Acknowledged, thank you #22

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 902)

[austere forge]

You're welcome, Thank you for supporting Ticket tool!

[hollow idol]

It shows up like this

[austere forge]

Refer to the embed below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[oak flint]

Hi

How long will it take for support to get in contact

[hollow idol]

How you see role leaveel we just started are discord server so we don’t have that bot to leavels us up

[austere forge]

We won't be able to tell you, because we're not related to the server where you opened a ticket, sorry

[austere forge]

Have you invited the bot to your server for the first time ?

[hollow idol]

What bot tho

I have got ticket tool and mimu

[austere forge]

The bot Ticket Tool, to create your own ticket system

[hollow idol]

Ye but I don’t think I’m high leaveal

Because I don’t have bot to rank us up

@austere forge

Sorry

[austere forge]

When you run the command /permissionlevel on your server, the bot ticket tool shows what ?

[cerulean swallow]

How can I mention the support team in the ticket panel

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Refer to the embed above please ⬆️

[muted elk]

Support called Dr David is a scammer

[worldly helm]

Hey 👋
How exactly can I help you?

[muted elk]

This person supporting you is a fraud.

[worldly helm]

I don't understand.. how are we related to that person?

[muted elk]

This is not for you?

Or, more precisely, this

[worldly helm]

Nope.

If you think that user is using Ticket Tool to scam people please #🎫│make-a-ticket with proof.

[muted elk]

done

[humble sequoia]

━━ Hu's inquiry has been moved to a ticket ━━

[rapid maple]

I need help about that how we can ping staff while ticket just open please help me

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

pls refer to

[jade topaz]

How do i join a server, im new to discord, and I dont know how to use it, please help

[austere forge]

We can't help you Chris, we can only help you if you have a problem with our Discord Ticket tool bot, nothing else

[open dew]

Can i have ticket tool radeem code...?

[worldly helm]

Hey 👋
Please elaborate.

[verbal niche]

Is there a way for Ticket Tool to run slash commands when a ticket is opened?
I'm looking for a way to automate tickets that just need some mod to run a command

[pseudo ravine]

Hey there! Unfortunately that’s not possible

[verbal niche]

Got it, thanks for the quick reply

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[jade topaz]

Hey how do I add the tool to a chanel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

pls refer to

[primal kestrel]

hello

why i can't use the premium perks

i activated the free trial

[worldly helm]

Hey. Please click the button on your dashboard

[primal kestrel]

thanks it works now

[pine quartz]

👍

[pale sand]

i need help

[agile stream]

Hi there, try to create another category for tickets or delete some open ones.

[thorny oxide]

How I can add ticket premium?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

Hey 👋
Please refer to this ^

[thorny oxide]

Ty

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 770)

[thorny oxide]

+1 rep @worldly helm

[median mulch]

Hi chat, I’m a joint level admin on a discord server where we’re trying to setup ticket tool. I invited the bot to the discord but can’t see it on my dashboard but other admin can. Any idea how to fix this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey 👋
Please refer to this ^

[wide glen]

How many referrals do I have

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[median mulch]

Can't check permission level, bot gives error

Ticket Tool
APP
— 19:41
The application did not respond

[worldly helm]

Because the bot is missing permissions. Make sure it can view the channel + can send messages

[median mulch]

Gave it all available permissions and doing the same thing

does the admin that can see it on dashboard need to do something to add others to dashboard access?

[bleak helm]

How to add ticket support ?

[worldly helm]

For the channel or in general?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[ruby summit]

Como fasso para criad ticket de suporte?

[worldly helm]

Hey 👋
Please refer to this ^

[worldly helm]

Hey 👋 #🎫│make-a-ticket

[median mulch]

in general for the whole server

[worldly helm]

Please check for that channel.

[median mulch]

I've also been granted admin level for another discord where ticket tool is already working and that server i'snt showing on my dashboard either even after sync and logout etc

[worldly helm]

Please #🎫│make-a-ticket .

[median mulch]

thank you 🫡

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 771)

[silver kelp]

Having same issue? How can I fix this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[median mulch]

Got to get server owner to add your role to the dashboard panel under server config

[silver kelp]

How he do that haha he don't know how

[worldly helm]

Please wait for a reply on your opened ticket

[reef path]

how do i give perm to my support staff to use commands like rename/add? they tell me they dont have perms to do that

[silver kelp]

The reply are really slow

Sorry just trying to fix this bot asap

[worldly helm]

Depending on what language you opened a ticket for it might take a bit longer.

[silver kelp]

English

[worldly helm]

Please be patient regardless.

[plush trail]

I submitted a verification ticket and didn’t hear anything back. I closed it accidentally with no reply… do I need to resubmit it and wait for a reply or what?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fringe slate]

How do you make the thing where there's a button and it makes a ticket for you

Pls.help.me

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[glad turtle]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

***Please help and i gave it the correct perms and the emojis are on discord even if i didn't put the emojis it still gives me this errors!

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

what to do if it says 'application did not respond'
???

[dull meadow]

how do i fix this?

[knotty nest]

Yes what do I do

Help us

[snow hollow]

@pseudo ravine whow would i set this up to auto close and delete a ticket if an inital message has not been made in the ticket within 15 mins?

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[pseudo ravine]

Hey there! Are you a staff member of that server?

[pseudo ravine]

Hey there! That configuration is correct, but I would make sure that the duration is actually 15 minutes, as it seems to be blank

[dull meadow]

Yes

[dull meadow]

I am

[pseudo ravine]

Are you wanting to increase the limit?

[dull meadow]

Yeah dont want it to be 1

[pseudo ravine]

You can head to the Dashboard > Limits > Tickets Open > Open tickets each user > Increase the limit

[snow hollow]

so lets say a conversation is started then timer just continues? what if a conversation is going on and someone gets busy and happens to not respond in that 15 min period?

[dull meadow]

Ty

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1244)

[pseudo ravine]

If there’s no messages within the 15 minutes since the last check, then the ticket will close

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @dull meadow (current: #378 - 1)

[rigid dawn]

How do I close a ticket in a Server

[dull meadow]

U need to have permission to do it

[rigid dawn]

Oh omg tysm

[steel basalt]

run $close or click the Close button. Make sure you have permission to use the command/function though!

[rigid dawn]

okkkay thank u sm

[dull meadow]

👍

[coarse dove]

Is the bot down?

I cant do transcripts, /setup or /debug

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[analog onyx]

How do I add custom emojis into the ticket text?

[pseudo ravine]

Hey there! You can use the “/id” command on the emoji to get the whole emoji to copy and paste

$id

[humble sequoia]

!PabloTiphat

<:PabloTiphat:983791053842837624>

[pseudo ravine]

Like this ^

[analog onyx]

Ohhh thank you!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1245)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for supporting Ticket Tool!

[analog onyx]

Thanks for brining the best tool out!

I am confused sorry

Have I done this correct?

[analog onyx]

When I do this is just how it looks in the image obove

[pseudo ravine]

You need to run the command in your server and copy the text that it outputs

[analog onyx]

I did

[pseudo ravine]

Is Ticket Tool in the server where the emoji is from?

[analog onyx]

Yes

I also got nitro which means I can use it without being in the server.

[pseudo ravine]

Did the server lose a boost level recently?

[analog onyx]

Nope

They are using it right now.

[pseudo ravine]

Did you make sure that you correctly added the emoji in the command?

[analog onyx]

Yes

I can show another picutre/

[analog onyx]

Ohh hang

Think I might have solved it

[tribal pewter]

What's this?

[pseudo ravine]

Hey there! Are you a staff member of that server?

[tribal pewter]

Yeah

I am the owner of it

[pseudo ravine]

Did you get that message when you tried to create a ticket?

[tribal pewter]

Yes

[pseudo ravine]

Please head to the Dashboard > Buttons > Close Ticket > Button Text > Add some text, as it's required

[analog onyx]

Mines still not working

[pseudo ravine]

What's the server ID?

[neat hull]

How do i customize the ticket tool to look like my ticket same logo and banner

[tribal pewter]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1246)

[pseudo ravine]

Hey there! Are you referring to editing the bots icon and banner?

[neat hull]

Yeah

[analog onyx]

Fixed

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[neat hull]

so I can't rn ?

[pseudo ravine]

Unfortunately not

[neat hull]

because I see a lot of servers that have the Customize thing (:

[pseudo ravine]

You can't change the icon and the banner of the bot

[neat hull]

so how I see it in a lot of servers changed

[pseudo ravine]

They could be using a different bot

[tribal pewter]

Would be nice if the system didn't allow to save when there was nothing

Can you pass this to the team?

[tribal pewter]

Anything that will result with an error

[pseudo ravine]

It's not required if there's also an emoji attached to the button, but it seems like you disabled the Button Emoji for the button, which is why the text is required

[tribal pewter]

Yeah but the system shouldn't let it save if the emoji is closed also

There is nothing to display so there is an error

[pseudo ravine]

You can make a suggestion

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[tribal pewter]

Thank you

Will check when I wake up

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[tribal pewter]

Have a nice day

[pseudo ravine]

You too!

[analog onyx]

Could anyone help me find this orange line as an emoji?

[pseudo ravine]

It's more than likely not an emoji, or if it is, it's multiple emojis combined without spaces

[analog onyx]

Could you possibly find it? I cannot find it anywhere

[mint gazelle]

every time i try to do set up it says this

[pseudo ravine]

That's not something I can do unfortunately

[analog onyx]

Oh ok, thanks.

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[mint gazelle]

it dose

but it still says the thing idk why

[pseudo ravine]

Please run the /debug command in that channel

[mint gazelle]

ok it works thank you so much

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[quick scroll]

how do i make it where only certain roles can see certain tickets

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[quick scroll]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1247)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[boreal cape]

how do I make members disallowed from closing tickets

hey @pseudo ravine are you still online?

[pseudo ravine]

Hey there! You can head to the Dashboard > Buttons > Close Ticket > Support Team Only >

[boreal cape]

where is the dashboard?

[pseudo ravine]

You should also head to the Dashboard > Command Configs > Close > Support Team Only >

[pseudo ravine]

Please refer to the link below!

[humble sequoia]

https://tickettool.xyz/manage-servers

[frozen herald]

Howdy, new to this tool. Each time someone initiates a ticket, it creates a new channel with the ticket name (we are ok with this), but how do we get it disappear once it's closed or how to do we get it to go into one collective channel? I thought we set it to a channel to collect the claimed tickets, but it's not showing up there.

[pseudo ravine]

Hey there! Assuming that you have Two Step Ticket enabled, you can click on the Transcript button when the ticket is closed. Once the transcript is saved, you may delete the ticket

[frozen herald]

Ahhh so there's no way to have it just filter to a channel as a record? And do we delete and the ticket creator also has to delete it then? TYSM for your help.

[pseudo ravine]

By default the ticket owner won't have access to the ticket when it's closed, so the support team will have to save the transcript and then delete it

[twilit grove]

Hey see where country 😭 #📣│server-news

[worldly helm]

Hey 👋
What do you mean?

[twilit grove]

Vietnam where

😭

[worldly helm]

This server does not have a Vietnam Support team.

[twilit grove]

Oh

[fierce pike]

is there a way to combine the Direct Message Embed / Customisation and Transcripts into one message?

[worldly helm]

Hey 👋
Are you Talking about the HTML file?

[native forge]

I need help

Mine doesn’t show up in my dashboard

And I invite it

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey 👋
Please refer to this ^

[native forge]

Mm okay I see now I have zero how can I get it up

[fierce pike]

Yeah the HTML File 🙂

[worldly helm]

Nope. You can only remove it if you Save transcripts on google drive

[fierce pike]

Hmm kk

[worldly helm]

You either need the Administrator permission or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 2, 2025, 5:40 AM

[fierce pike]

cheers mate

thank you @worldly helm +1

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 773)

[worldly helm]

[modern pawn]

Hi

[karmic turret]

HI

How do I see the tags through the official website? I want the tags to be saved on the website. They are only saved inside the ROM. In Discord, I want them to be saved on the website. What is the method?

[austere forge]

Dashboard > Custom command tab on left

[small coral]

الو

[modern pawn]

هلا

[cyan holly]

how to disable commands from role

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sage hawk]

I want to know how to examine the ticket details as a admin because I only can see this in the ticket channel

[austere forge]

What do you mean by "details" ?

[worn bridge]

@timber kernel Im unable to find the ticket channel

[worldly helm]

Hey 👋
Don‘t ping Staff. How can I help you?

You can report them at #🎫│make-a-ticket

[humble sequoia]

━━ GuilhermeX5's inquiry has been moved to a ticket ━━

[sage hawk]

These details, when users submit a ticket，they need to fill in these details.

[worldly helm]

Hey 👋
Dashboard > Panel Configs > Forms > Display form results on the Ticket message as an additional embed

[sage hawk]

wow thanks love you!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 774)

[sage hawk]

I have another question actually ,As every person submits a ticket, a new channel is created. This results in too many channels for the administrators to manage. Is it possible to gather everyone's tickets into just one channel?

[austere forge]

Unfortunately, this is not possible. As long as the user clicks on the button to create a ticket, Ticket Tool will create a new channel

[astral crag]

Hi

@iron night
I have deposited an amount through crypto (binance) in my vebson wallet in morning.

Transaction is completed from binance , but i didn't receive it yet in my vebson account.
It still shows paying

I contacted live but no one responded

[austere forge]

You’re in the wrong place
We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[hard kayak]

hi

how can i buy a premium with crypto?

unfortunetly in my country paypal and visa isn't available

[austere forge]

You can move to #🎫│make-a-ticket > Billing

[hard kayak]

thank uuuu<3

[austere forge]

No problem!

[blazing cedar]

Hiya! Just wondering when the moderator results would come out or have they already come out?

[austere forge]

The list of moderators has been already selected - #📣│server-news message

[ionic path]

Weewoo

Can someone remove my nick please, thanks :3

[austere forge]

There you go !

[ionic path]

Thanks 3 volts :)

[ionic path]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 906)

[austere forge]

No problem!

[worldly helm]

Hey 👋
What seems to be the issue?

Hey 👋
Sure. Dashboard > Panel Configs > Ticket. There is a setting which grants the ticket owner roles

Correct

[worldly helm]

.

As I said that if from a setting on the Dashboard

What do you mean?

Same thing as I said before. It‘s on the Dashboard

May I ask what language you speak?

Like where are you from

Please #🎫│make-a-ticket

[worldly helm]

Please wait for a reply on your Ticket

Then please create one.

[humble sequoia]

━━ ! YAMRAJ</>'s inquiry has been moved to a ticket ━━

[blazing cedar]

Hiya! Just wondering when/if mod announcements will be posted?

[austere forge]

⬆️

[bright tiger]

if i will buy premium then i can edit bot logo on my own server?

[worldly helm]

Hey 👋
That is not possible yet.

[bright tiger]

okay thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 775)

[worldly helm]

[wooden turret]

Hello! I have a question: Is it possible to restore deleted tickets? If so, how?

[austere forge]

If you talk about "reopening" a deleted ticket, this is not possible, but you can view the contents of the deleted ticket via the transcript option, when the transcript button is pressed ⬇️

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[leaden thicket]

is there a way where after the ticket owner closes his/her ticket, they will be redirected to a certain channel?

[austere forge]

It's not possible to force them to be redirected to a channel, without them clicking on the channel themselves

[leaden thicket]

okay!

[raven apex]

HOW TO BUT THE CLAIM BUTTTON??

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[karmic turret]

I have a question: How do I add a server logo next to the name?

[austere forge]

You can add emoji via the emoji field in the option

[karmic turret]

HOW

[austere forge]

Dashboard > Panel configs > Dropdown Style - EMOJI

[karmic turret]

I need to add an emoji to the server next to the name.

[austere forge]

Using the steps I've told you, you can add an emoji before the name, otherwise you can put it in the DISPLAY field.

[austere forge]

please make sure you're using the <:emojiname:emojiID> format for custom emojis.
You can use the $id command on your server to get this format

$id

[humble sequoia]

!3v_smile

<:3v_smile:1187282191630204958>

[austere forge]

For example ^

[karmic turret]

1s

@austere forge ty

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 907)

[austere forge]

You’re welcome

[karmic turret]

I need to add a picture and words, how?

[tight willow]

#📌│booster-perks

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[leaden thicket]

is it possible, when you get a blacklist role, you can only press 1 specific button

and you cannot press the rest?

[austere forge]

This is not possible, you can suggest it if you want ⬇️

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[karmic turret]

How do I add the logo here?

[austere forge]

With the FOOTER URL field

In the Field Editor

[karmic turret]

how

[austere forge]

With a link to your image

[obtuse patrol]

can somone help me when i try to play it's say to log into our epic games

[worldly helm]

This is not something regarding Ticket Tool.

So we can‘t help you

[obtuse patrol]

sorry

[steep moon]

Normaly ?

[worldly helm]

Hey 👋
The bot is missing permissions.

Please try doing the /debug command

[steep moon]

It does the same to me

[worldly helm]

Are you the Server owner?

[steep moon]

yes

[worldly helm]

Are you able to access the Dashboard?

[steep moon]

Can you tell me where it is?

[humble sequoia]

https://tickettool.xyz/manage-servers

[worldly helm]

You can use this link^

[steep moon]

Thanks you

[steep moon]

and now what should I do?

[worldly helm]

Never mind. Sorry! Could you do the /debug command again please?

[steep moon]

ah that's good you were right they just didn't have permissions

thanks anyway

[ripe bridge]

Hey, i just recently buy on the page “Thehustlelab” and it sends me a key and wants me to put idk where, I thought that I was buying the product, i am following the steps that are on the PDF but there’s no “Claim you ticket here” option where I put the key, is the page of “The hustle lab” an scam? Or why? I thought that I was buying the product directly

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[balmy pumice]

when I have setup the ticket panel using the sapphire bot I am sure I have followed the tutorial well, but why when I click on the need help category it does not appear, and other categories can appear, is there a limitation?

what should i do?

[austere forge]

Can you move to #🎫│make-a-ticket we will help you

[raw coyote]

Hi!
The ticket bot no longer moves closed tickets to me in the right channel, but leaves them with the name “closed” but in the channel where they open.

How can I fix this?

[restive condor]

Hey there! How many channels are currently in your category for closed tickets?

[raw coyote]

1 Channel named “closed tickets” and below about 60 closed tickets

[restive condor]

Discord has a limit of 50 channels per category, if you have reached such limit, closed tickets will not be moved

You will either need to transcript & delete them or set up additional closed categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[raw coyote]

Ok thank yuo so much

[narrow ledge]

Hi, im trying to add the tickets bot to two of our channels but it only works on one. This is my first time using the bot so i might be using it wrong, but i say /setup in the second channel but it just says the bot didnt respond. Anything Im doing wrong?

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channels

[narrow ledge]

Thanks alot! Working fine now.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[fossil zephyr]

Why when im hide the button and try to update the button dosen't hide

[hard kayak]

How can i customize my tickettool username and profile picture?

Btw i bought premium and didn't get any role -

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hey 👋
Please refer to the guide above ^
Also I gave you your premium role

[north locust]

For some reason i am not able to type in the most of the normal areas. For example, going to Message Panel I can only type in the box that says To create a ticket use the Create a ticket button. No other area lets me type in it. I cant add any links or change the color or change the name of the panel or the title text. This is the same for all the other messaging areas.

[worldly helm]

Hey 👋
That is all premium only.

[worldly helm]

Hey 👋
You have to update or resend your panel.

[fossil zephyr]

i did update already

[worldly helm]

What if you send it again and delete the first one. Does that work?

[fossil zephyr]

it should work if i update i don't have to resend it every time

[north locust]

Oh, I had it before without premium. Ok thanks anyway...😥

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 777)

[fossil zephyr]

yh

[worldly helm]

You have to manually update the Message.

[fossil zephyr]

how?

[worldly helm]

Dashboard -> Panel Configs -> The UPDATE button

[fossil zephyr]

yh i did it but that dosen't work

tho it's bug?

[worldly helm]

Did you use the right Message Link?

[worldly helm]

Give me a second to do some testing.

[fossil zephyr]

yes

[worldly helm]

Works for me. Are there any error messages you get when you try to update it?

[fossil zephyr]

Hmm

let me try to do another ticket and try

[fossil zephyr]

same proplem

can u come to the voice tho i can do a stream?

[worldly helm]

Not right now, sorry. What's the error message?

[fossil zephyr]

No error message but if i do a normal ticket and if i try to hide the button ticket and update nothing happend

gimme a sec to do a record

[balmy nova]

Can I have it so staff can talk privately in a ticket so the customer only sees certain messages?

[worldly helm]

Hey 👋
That‘s not possible.

[balmy nova]

Oh dang

Seems like it would be feature

[worldly helm]

What if you simply resend it?

[fossil zephyr]

im a mod in a big server with a many tickets and channels tho i can't remove the ticket every time

tho that a bug or what

[worldly helm]

There is a setting that adds a thread to that ticket for staff that‘s premium though

[balmy nova]

Where do I read about that feature?

[worldly helm]

What do you mean you can‘t "remove" them.

[worldly helm]

Dashboard > Panel Configs > Ticket > Attach private thread

[fossil zephyr]

i can't resend it every time when im need to close the ticket...

[worldly helm]

What is the error message??

[fossil zephyr]

nvm

[languid onyx]

Can someone help me when a user opens a ticket they are not added to it?

[keen anvil]

Can someone help me, when I add the tickettool bot to my server, it dosn't appear on the dashboard

[tawdry panther]

same happens to me im trying to help a friend cant find hes server in the dashboard

@keen anvil

u fixed it?

[keen anvil]

I made a ticket, so im curently asking

[tawdry panther]

ok lmk man

[humble sequoia]

━━ Bladeari's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there! What makes you think that they aren't added to it?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[keen anvil]

How do you level up your permission

[pseudo ravine]

You have an open ticket, please stay in there

[tawdry panther]

ok fixed

thx

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1248)

[languid onyx]

They can’t see the ticket and aren’t in the channel. The tickets created but they aren’t shown in who’s in the channel

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @tawdry panther (current: #378 - 1)

[pseudo ravine]

What's the server ID?

[languid onyx]

1338208364139909251

[pseudo ravine]

You're 100% sure that they didn't get added to the ticket? Have you checked the permissions inside the ticket itself?

[languid onyx]

Yes

[royal saffron]

Hi guys, I am have trouble setting up the ticket tool. It's telling me that the ticket tool doesn't have permissions needed, but I have everything enabled for the channel that it's in

[languid onyx]

I’ve checked it all

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[pseudo ravine]

Please send a screenshot of the permissions of the ticket owner in the ticket

[royal saffron]

Like this?

[languid onyx]

Wdym?

They haven’t been added to the ticket

[pseudo ravine]

You're 100% sure that's the permissions of the ticket itself?

[royal saffron]

no, wdym the permissions of the ticket?

[pseudo ravine]

Is Ticket Tool sending any messages in the channel?

[pseudo ravine]

Please send a screenshot of the permissions in the ticket

[languid onyx]

Oh wait I’m sorry I set up wrong sorry for wasting your time

[pseudo ravine]

No worries, glad I could help! Thanks for choosing Ticket Tool!

[tawdry panther]

how do i fix this

[pseudo ravine]

That's from 5 days ago, is there something recently?

[royal saffron]

Yes, it's the same message

[pseudo ravine]

Like the embed mentions, please give Ticket Tool the View Channel permission in the #[ tickets ] category

[pseudo ravine]

What are you doing for Ticket Tool to send that message?

[royal saffron]

From the online ticket dashboard I'm using the send button to that channel

[tawdry panther]

fixerd

[tawdry panther]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1249)

[pseudo ravine]

Please ensure Ticket Tool has the Embed Links permission in the channel

[royal saffron]

That worked, thank you so much @pseudo ravine !!!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1250)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[earnest basin]

Can someone help me make my ticket bot work?

What do I do from here

[austere forge]

Please refer to the embed below this is a quick easy guide to setup Ticket tool on your server ⬇️

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[earnest basin]

I got it to work but thanks!

[austere forge]

Glad to hear! sorry for the delayed response

[rich shore]

guys i have problem

[humble sequoia]

@rich shore, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rich shore]

how to ping someone in ticket pls

[candid lodge]

anyone know what was going on? it happened right after my friend (server owner) paid the subscription

from dashboard, said ticket tool bot inactive, but failed to activate it Q_Q

[knotty nest]

Says this for every command?

[humble sequoia]

━━ Yurinaaa's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[blazing cedar]

I am just wondering where I went wrong in my application?

[naive lava]

I can help if you don't mind,you can kindly inbox me I can be of help

[naive lava]

You can dm me if you don't mind

[covert swallow]

Just a quick frienldly reminder to take a peek at our channel description to keep you and your server safe. We do advise all community support is kept in this channel and to never give someone permissions in your server to fix Ticket Tool unless you really truely trust them.

[meager granite]

I'm trying to add a Support Team role to my ticket system but when I add the role to the "Support Team" tab in TicketTool and then view the server as that role, they aren't able to see any tickets. Do I need to click "Send" or "Update" for the perms to work?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

[meager granite]

Ah okay gotcha. Thank you!

[pseudo ravine]

If you added the Support Team Role after the tickets were created, that's also the reason why. It'll only apply to newly created tickets

[meager granite]

Oh okay I was missing that part too then. Much appreciated

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[fierce pike]

Is it possible to have a tier system / RBAC basically I want it so "JNR Support" can't delete tickets.

[pseudo ravine]

Hey there! You can head to the Dashboard > Buttons > Delete Ticket > Disabled Roles

[fierce pike]

thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1251)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[fierce pike]

I believe I've been using it since "21, best ticket bot out 💁‍♂️

[glass tide]

why wont it let me make a ticket its saying unavailable

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rich shore]

guys

how to ping stuf in ticket

[sage hawk]

Hi,I have another question,is it possible for users to embed screenshot into the ticket?

[acoustic condor]

Hi i need help

[urban rampart]

hey guys i have a question ...

I have a ticket system set up and i would like to have the bot automatically send a few messages into the private threads upon creation of the ticket.

how do i do that ?

[rocky arch]

Report cheating where due

[proud cypress]

Hi, I've been trying to edit the panel title, but it won't let me. Do I need the premium version to do so or something?

[candid lodge]

panel configs > messages > edit ticket message

[red torrent]

hey, first time user here.
i want to know how to add cooldown to a ticket creation

[unkempt depot]

hey. the ticket panel message stacked up because some admins messaged on the chanel

how do i make it resent it?

@covert swallow

[urban rampart]

thank you ^^

[iron night]

Gave +1 Rep to @candid lodge (current: #378 - 1)

[robust sphinx]

application did not respond?

[worldly helm]

Hey 👋
Yes, click on EMBED EDITOR - 1 so you can edit embed description

[worldly helm]

Hey 👋
That's not possible.

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[worldly helm]

Hey 👋
Please refer to this guide ^

[worldly helm]

Hey 👋
That's because the bot is missing permissions. Make sure it has every permission needed

[nimble canopy]

Hiya!!, how to make multiple ticket selection?

[worldly helm]

Hey 👋
With a DropDown Menu or Multiple buttons?

[nimble canopy]

Like thiss!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Please refer to this then^

[nimble canopy]

Okay tysm!

[worldly helm]

[plush carbon]

I need some help

@timber kernel

I have created this but when selected ticket not being made

@covert swallow

[plush carbon]

hey

its enabled

Somone

Please

help my server is in need of help

[timber kernel]

Stop pinging Staff please. We help you as fast as possible.

[plush carbon]

OHK CHCEK DM

TICKET

[worldly helm]

DMing staff is against the rules aswell.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Stop advertising.

[proud cypress]

how do I add roles to tickets?

namely want to add ticket channel access to a moderator role

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[worldly helm]

^^

[proud cypress]

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 779)

[tired pulsar]

#📌│automated-support

[thorny oxide]

How I can premium ticket tool?

[blissful tendon]

how do i tag a role in my message when they create tickets it’s not working with the ID

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

^

[worldly helm]

Hey 👋
Directly of the website

[thorny gazelle]

Can someone help me

How can I enable ticket claim?

[thorny oxide]

Me too

[austere forge]

This is a premium feature, refer to the embed below please ⬇️

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[ionic wolf]

guys

if i give to backup code to another person to use it in his server it will work ?

[worldly helm]

Hey 👋
That should work, yes.

[drowsy coral]

how do yall add this

[worldly helm]

Hey 👋
Do you mean that it displays the Roblox Username, etc? Or changing the Ticket Message?

[drowsy coral]

changing message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Please refer to guide.

[mystic osprey]

Hi👋 I’m looking to confirm if TT supports role-based filtering? Specifically, the ability to restrict access to certain support request categories (or ticket panels) based on user roles.

For example, only users with Role A would be able to open or view tickets under a specific category or panel.

[mighty thistle]

You can blacklist a role in Server Configs, and then set allowed/ignored roles per panel/button, and then determine the channel permissions for different roles!

[fierce pike]

Hey, where is the pin ticket options? *

[worldly helm]

Hey 👋
Dashboard > Panel Configs > General > Auto pin ticket

[fierce pike]

legend ty

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 780)

[worldly helm]

You're welcome, glad I could help

[small apex]

Hi, the bot is no longer working?

[worldly helm]

Hey 👋
Please try doing the /debug command

[small apex]

I will try this, thank you

[worldly helm]

The bot is missing the Send Messages permission for that channel.

[small apex]

it works thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 781)

[worldly helm]

[narrow viper]

Comment je peux faire pour que le bot ping le staff à chaque ouverture de ticket svp

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

^^

[narrow viper]

Merciii

[narrow viper]

Ça marche pas ….

[cinder abyss]

hello

i have a qestion @worldly helm

the bot not working if i wanna edit my roles for my ticket one role doesnt shows up

[tulip vessel]

@worldly helm

[restive condor]

Please stop pinging members for supporrt

Simply ask your question

[tulip vessel]

I came from the altoo shop and I haven’t gotten support idek if u guys are apart of it

[restive condor]

We are not

We can't help unfortunately

[tulip vessel]

Nws

[worldly helm]

Please #🎫│make-a-ticket

[untold silo]

The bot is not working, I try to make a new ticket, but doesn't created

[violet hazel]

why tf do you lot have to make ts confusing 💔

[jade topaz]

How do you solve this

[worldly helm]

👋

You cant do anything about that as youre just a normal member

@violet hazel @untold silo please #🎫│make-a-ticket

[jade topaz]

Damn

[tawdry panther]

i am trying to help setup dropdown style ticket for a friend and the button is not showing why?

anyone knows how to fix this?

[humble sequoia]

━━ Markus's inquiry has been moved to a ticket ━━

[sharp narwhal]

I'm an admin in a server, how do I fix this?

This is what it shows members when they try to create a ticket.

[main zodiac]

How to change the channel name when it's created example: #ticket-0001 but I want it like this #example-0001

[toxic fox]

How do I make the support bot send the button to make a support ticket in a channel?

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to this Guide ^

[toxic fox]

Ohh okay thanks!

[sharp narwhal]

Thank you.

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 784)

[humble sequoia]

━━ Priorar's inquiry has been moved to a ticket ━━

[steel breach]

.

[tender heath]

Hi Guys!
I've set up a new Ticket-Panel, and only specific roles can see that ticket.
Now I want to send a message to these roles, like a ping, that a new ticket is created (in another channel like "ticket notifications" or something like that. Can anyone help?=)

[tawny imp]

Hey
So in my server for some reason only certain roles can open a ticket. It only happens for 1 ticket but not the other 2. I don’t know how to make it so everyone can open a ticket and not just certain roles.

[cerulean swallow]

Hey
How can I mention the support role in the panel

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled