🆘│community-support

[worldly helm]

Hey there 👋
Please be patient. Are there any messages being sent in the channel you are trying to send the panel to?

[cunning arrow]

Ticket channel

[worldly helm]

Correct

[worldly helm]

Please refer to the guide below for a simple fix

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[cunning arrow]

Alr ill cheek

it worked! Thank you @worldly helm so much

[deep fiber]

Unfortunately, your payment channel does not support my country, so I am unable to make a payment to purchase the license. I also noticed that my country is not listed on Moonpay.com.

Do you offer any alternative payment methods?

[worldly helm]

Heyy! Are you sure this is regarding the Ticket Tool bot?

[deep fiber]

no idea

[manic stratus]

help

[cunning arrow]

I had same problem with this before

But i can help

[manic stratus]

okay

[manic stratus]

and

[cunning arrow]

Or just cheek this reply

[manic stratus]

I want to put this picture

[cunning arrow]

Hmm idk

I didn’t have the same problem like that

[worldly helm]

Heyy!
That‘s a premium only feature.

[manic stratus]

I took it for free and how long did it last?

@worldly helm

[worldly helm]

7 days

[manic stratus]

Can I take it again?

[worldly helm]

Nope, it‘s a trail to test all the premium stuff

[manic stratus]

Oh thank you and I also like this picture you have

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 726)

[turbid terrace]

Why saying application did not respond

@iron night

[worldly helm]

Hiya! 👋
Please try doing the /debug command in that channel.

[grizzled sky]

Hello , How I Can be support ?

[lucid berry]

رمضان وانت مشعل اغاني صوم صوم

[lucid berry]

وش مشكلتك

[manic stratus]

وش صوم صوم ذي

[lucid berry]

يعني صوم لا تجرح صيامك

[manic stratus]

طيب شوف وش قاعد اسمع الحين انا

[lucid berry]

تمام

[worldly helm]

هذه القناة للدعم فقط. يُرجى الحفاظ عليها.

[lucid berry]

Give me a website through which I can show the link to the img

[worldly helm]

What do you mean?

[lucid berry]

I want to link of the img to put it in the ticket

[worldly helm]

You can host images on imgur.

Then use the link of that.

[lucid berry]

Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 727)

[worldly helm]

You're welcome, glad I could help

[fair quiver]

Hello, I need help with my ticketing management on my server

[worldly helm]

Hey there! 👋
How exactly can I help you?

[fair quiver]

So, our community grew really fast and we've hit the 500 channel limit using ticket tool

[worldly helm]

Discord has a limit of 500 channels at a time, so there's nothing we can do. You'll need to delete some channels to allow new tickets to be created. Sorry for the inconvenience!

[fair quiver]

is there a way to move tickets to different categories by pressing a button? or do we have to drag and drop the channel each ticket creates? any advice on how to handle 600 tickets with 2 mods is appreciated

[lucid berry]

The img still doesn't appear

[worldly helm]

Could you please show me the link that you're using?

[fair quiver]

it would help us to organize and sort through the tickets if we were able to create a button that lets us easily move tickets to their proper category

[lucid berry]

https://imgur.com/a/f9v5SUg

[worldly helm]

That's not possible. It would be only possible using the claiming feature which is premium only to move Tickets to another category when claimed.

[lucid berry]

@worldly helm

[fair quiver]

ok, so we'll get premium

[worldly helm]

Kindly try using https://imgur.com/a/f9v5SUg.png

[weak vine]

is there a way to change the "you dont have permission to do that" message when trying so claim a ticket as a non support user? - i want to change it into something like "this action is only available for support"

[worldly helm]

Hey there 👋
Nope, that is not something that can be changed. Sorry!

[weak vine]

aw bummer - thanks anyways!

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 728)

[worldly helm]

You're welcome, glad I could help

[fair quiver]

then how do you move the ticket by claiming

[lucid berry]

It still doesn't work

[worldly helm]

Dashboard --> Panel Configs --> Claiming --> Enable claim category

[fair quiver]

ok let me try

[worldly helm]

Hm. What about this one https://i.imgur.com/b7dxsib.jpeg or https://i.imgur.com/b7dxsib.png?

[humble sequoia]

━━ Khaled's inquiry has been moved to a ticket ━━

[lucid berry]

But I want it without a background

[worldly helm]

Please wait for a reply on your opened Ticket

[lucid berry]

He doesn't answer

Does the bot accept transparent photos?

[worldly helm]

Just be patient. They'll answer you as soon as possible!

[cunning arrow]

How can i change the name of the ticket

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

Hey there. Please refer to the guide above ^^

[cunning arrow]

I dont mean that

One sec

[cunning arrow]

this one

[worldly helm]

That's a premium only feature.

[cunning arrow]

ohh

im cooked

or nvm

i can just change the message in the channel when someone creates the ticket

[worldly helm]

You can also use the /rename command.

[cunning arrow]

ik

[hot hill]

Hi, Can I use the ticket tool to have two different ticket rooms? To be used for different topics. I don't want to use another ticket bot for this other room.

[worldly helm]

Hey there 👋
You can create a new panel and then send it to a different channel

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[lucid berry]

@limber portal

[limber portal]

Please don’t ping support

[lucid berry]

Sorry buy i need help

How do I say by doing the same link I made?

[worldly helm]

You've been told to wait multiple times. You already have an open Ticket.

[lucid berry]

I have other pictures

[lucid berry]

No

He closed it

[limber portal]

I’m not sure what you mean, sorry

[lucid berry]

I faced the problem again, what is the solution?

[limber portal]

What I did was upload the transparent image to discord and copy the media link

[lucid berry]

That's what I did and it doesn't work

[limber portal]

Upload the image to a channel in your server —> press and hold and copy media link —> paste that in the editor.

[lucid berry]

Yes, that's what I did

[lucid berry]

He worked, thank you

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 659)

[cold tendon]

Hello

I will buy premium for ticket tool bot but can we get a refund?

[limber portal]

We do give refunds provided it follows our policy yes

[cold tendon]

where the policies are written

[limber portal]

https://tickettool.xyz/refund-policy

[lucid berry]

How do I delete the tick?

Like Ticket 0001

[supple blaze]

how do i do this chat?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

^^

[lusty sail]

Guys, my ticket tool keeps saying "The application did not respond" after I do ANY command with it. Can anybody help?

Whoops

Mb.

[worldly helm]

Hey. Stop pinging staff. That‘s because the bot is missing permissions

[lusty sail]

Yeah, that's my bad. What permissions does it neeD?

[worldly helm]

These

[lusty sail]

All I see is this when I add the bot

Hello?

[worldly helm]

Yep, you have to do that for the channel you‘re trying to send a command in

[worldly helm]

As my name says, please ping reply to me to recieve faster replies

[lusty sail]

It works.

[drowsy coral]

why is it not responding

[lusty sail]

Hahah, I got the same a few minutes ago. You need to change it’s permissions.

[strong sapphire]

Hi

Bro I am ban for 30 day in lifesteel

He say me reason is hacking but I didn't use hack

Anyone unban me

Hi

[versed orbit]

Hey,
No one here will be able to unban you over there. Your issue is not a Ticket Tool issue :)

[strong sapphire]

Nop this issue was ticket tool issue

You know I play 10-12 hour in wild wood lifestyle server

But

[versed orbit]

How is it a ticket tool issue?

No one here will be able to unban you from the server you’re banned from..

[real vector]

I need help making a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[fleet flare]

the required server is not showing on ticket bot dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

@fleet flare ^

[distant stratus]

i DINDT GET ANY sup for my problem, i need an tutorial how can i active or use the aimbot for apex, it didnt help me in game

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[distant stratus]

Nobody can help me

[faint gust]

Is there a way that I can make my own custom bot close a ticket tool? or maybe intergrate it into my bot?

[worldly helm]

Hey there!
Your bot would‘ve to to send $close. Also you have to add the bots ID to: Dashboard > Server Configs > Bots

[worldly helm]

Correct, at least not in this Server.

[distant stratus]

in which server :S can u help me

[worldly helm]

No I can‘t, as it says in the embed above.

[faint gust]

Hey! Thank you so much! Will that work for all commands?

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 729)

[faint gust]

What does that mean?

[worldly helm]

Yes.

[worldly helm]

It‘s a rep system used for fun.

[faint gust]

Okay thanks!

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 730)

[faint gust]

Your the best. Thanks for all your help so far!!

Thanks

[worldly helm]

You‘re welcome

[faint gust]

Thanks!

[worldly helm]

There is a cooldown

[distant stratus]

my english not good

who can help me

[worldly helm]

We can‘t help you if this is not something regarding ticket tool.

[distant stratus]

here is written community SUPPort...but i didnt get any support.

[worldly helm]

Because we can‘t help you with your issue.

[distant stratus]

i already created a ticket but 1 wait 24 hours and they didnt help me

[worldly helm]

As I said multiple times, we can‘t help you.

[distant stratus]

okay and now i ask again, WHO or where i can get help?

[safe shuttle]

Hi

[worldly helm]

We do not know. Stop texting in this channel.

[worldly helm]

How can I help you?

[safe shuttle]

Hello, why does it appear to me that the contract is working on one platform, but on another platform it appears to me as offline?

[safe shuttle]

Hello, why does it appear to me that the contract is working on one platform, but on another platform it appears to me as offline?

[worldly helm]

Is this regarding ticket tool?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[errant bone]

i want it by display name not username what i write ?

[safe shuttle]

Look

[errant bone]

i want this not the down

[worldly helm]

{claim.user.name} please try that

[errant bone]

i want display name nott user name please

[worldly helm]

Use this variable

[errant bone]

what ?

{claim.name.user}

like this ?

[worldly helm]

Yep

[errant bone]

ohh

i think i do something wrong

please hurry up

[worldly helm]

Whoops. Sorry wrong order. First user, then name

[errant bone]

i want the display name not the usernamee

[worldly helm]

Please take a look at this.

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[errant bone]

okay

[thorny trout]

how do you set the bot up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[safe shuttle]

Hello brother, I have a problem. I bought a node on your platform and pasted the key. It worked, but now the wallet linked to your platform has been disconnected. It is not the same wallet linked to me on layeredge. Is this the cause of the problem?

[errant bone]

@worldly helm Give me it

i tired from the searching

[worldly helm]

We can‘t help you, sorry!

[worldly helm]

{claim.user.name} if you wanna use the name or {claim.user.nickname} if you wanna use the nickname

[umbral pulsar]

Need help i click the transcript button after closing a ticket and its saying ive not set a transcript channel, but I have on the dashboard

[errant bone]

thx

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 731)

[worldly helm]

Hey 👋
Did you set one up for all the panels?

[umbral pulsar]

i think so, not sure

[leaden apex]

opa

[worldly helm]

Please check.

[worldly helm]

How can I help you?

[leaden apex]

yes

fali ai portugues

[umbral pulsar]

done it 🙂

[worldly helm]

How can I help you?

[still lava]

lias1948

From English (EN) To Portuguese (PT)

Como posso ajudá-lo?

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[leaden apex]

pt

ainan

[ashen sable]

How do I make it so my muted role can't see or speak in tickets if they have made one already?

[ruby lotus]

Please help

[median gull]

How to create support ticket

[viral cairn]

been testing multi panels on the bot on my server and it won't send the embed even though the dashboard says it was successfully sent to the correct channel
it was previously sending it before no problem, maybe I did it too many times?

I have found the bug, if I have a - in my panel name which I then add to multipanel it won't send the message even though the dashboard says it will

actually now I am not sure it is saying successfully sent when it doesn't appear in the channel? Maybe some of my panels are bugged or are causing it to be bugged?

ok I think I found the error now, if you dont select an emoji for the button option and put just a : by mistake it says it is sent but will not send

[cerulean swallow]

If I send that in the channel
That comes to me

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Refer to this^

[ruby lotus]

Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets
How do I clear channel

[worldly helm]

Hey 👋
You have to delete some channels.

[ruby lotus]

I dint have any though

[worldly helm]

Are you a staff member of the Server?

[ruby lotus]

No

[worldly helm]

There is nothing you can do then. Please inform their Staff

[ruby lotus]

Ok

[ashen sable]

?

[worldly helm]

Hey there!
I don‘t think that‘s possible because users are getting added the the ticket not the role of the user.

[ashen sable]

I see ty

What about adding the reason it was closed in/on the transcript

[viral cairn]

Q: is it possible to have a poll or auto reacts to be generated with a new ticket?

Context: I have a ticket to request a particular role - Tournament Veteran, the people already with the role need to give majority approval to users who want this role. A poll or upvote, downvote, not sure auto reacts to the ticket message would be perfect

[pseudo ravine]

Hey there! Unfortunately that isn't possible

[worldly helm]

You can use the {close.reason} variable.
Editing that message is premium only though

[ashen sable]

Is there a way to do it none premium?

[worldly helm]

Nope

[ashen sable]

Then y is close reason not premium

Seems kinda dumb imo lol

[worldly helm]

You can use it in other messages

For example inside the ticket after it being closed

[cerulean swallow]

The same thing

It not sending it

[worldly helm]

Same error?

[cerulean swallow]

Yea

[worldly helm]

Dashboard > Panel Configs > DropDown.
Please send a Screenshot of the settings

[cerulean swallow]

1 minutes

That one?

@worldly helm

[worldly helm]

Please #🎫│make-a-ticket

[cerulean swallow]

Which language

I choose

[worldly helm]

What ever Language you know

[obsidian kayak]

guys i need help i cant claim tickets

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hello there!
That is because the claiming feature requires premium

[obsidian kayak]

so to claim a ticket i need premium?

[worldly helm]

Correct.

[obsidian kayak]

in that case uhhh how do i add another user to the ticket

[worldly helm]

You can use /add

[obsidian kayak]

nvm i js noticed it didnt show me the tickettool commands before idk why

[fallow yarrow]

Hello@obsidian kayak

[obsidian kayak]

hi

[worldly helm]

Please don't talk in this channel unless you need support

[abstract yew]

Como eu fasso pra adquirir meu produto eu ja paguei

[still lava]

rodri064__06986

From Portuguese (PT) To English (EN)

As I did to purchase my product I already paid

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[worldly helm]

Hey there! Is this regarding Ticket Tool?

[still lava]

lias1948

From English (EN) To Portuguese (PT)

Ei aí! Isso é sobre Ticket Tool?

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[abstract yew]

E sim

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

^^

[faint storm]

How to add more onto embeds

do i need premium?

[abstract yew]

Alguem me ajuda a pegar o painel pfvr

[pseudo ravine]

Hey there! That requires a premium subscription

[faint storm]

Mk thx!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1207)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[brazen canopy]

Hello there, I have a question. I’m trying to integrate “Ticket Tool” into my Discord channel, but even though I’ve authorized the app’s permissions and added it to the server, every time I try to create a “panel,” it gives me the same response as shown in the picture above. What do you think could be causing this?

[raw token]

user open a ticket and all others can see it, how to limit only admin to see the ticket, please help me

[wind kestrel]

do someone know where i can change this?

[vernal ferry]

Who can help me?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

Hey there. Please refer to the guide above ^^

@brazen canopy@vernal ferry
Hey! Both of you please try to use the /debug command.

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hey there. Please refer to the guide above ^^

[vernal ferry]

not working

[worldly helm]

The bot is missing these following permissions.

[unborn nest]

i have a problem

[worldly helm]

Hello 👋 How can I assist you today?

[unborn nest]

i cant get the message where you create tickets appear

[worldly helm]

Did you create a panel yet?

[unborn nest]

yes i did

[worldly helm]

Alright. Please refer to the guide below.

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[unborn nest]

thought i was missing something

thanks

[worldly helm]

You're welcome, glad I could help

[jade topaz]

#📌│automated-support

[warm jetty]

hello

can i get some help

[worldly helm]

How can I help u?

[worldly helm]

Are you a staff member on that server??

[warm jetty]

no

oh its fixed

idk how i just waited and it went away

[turbid terrace]

Alr

Don’t work

[jade topaz]

hey guys how can i tag the user in the panel

i forgot the combination

[pseudo ravine]

Ticket Tool is missing the View Channel permission inside that channel

[pseudo ravine]

Hey there! You can use the {user} variable

[pine iron]

is there a way to change the banner?

[pseudo ravine]

Hey there! Are you referring to the banner of the bot itself?

[pine iron]

to the banner the like psalm tree thing

[pseudo ravine]

Could you send a screenshot of this?

[pine iron]

i dont have it as we set it up but i can try

i cant access it but its ok

[pseudo ravine]

Were you referring to this banner?

[plucky rose]

hello

i need help pleas

@austere forge@shut bolt

[plucky rose]

@slender sky

[wanton leaf]

can sameone help me with the bot

the ticket bot

[slender sky]

If you would like help with the bot, please open a ticket here: #🎫│make-a-ticket.

[limpid fossil]

I can't change the colour (doesn't let me edit the hex colour)

Is this a problem for others?

[pseudo ravine]

Hey there! You’ll need a premium subscription in order to edit it

[plucky rose]

@slender sky@pseudo ravine

what is this

[limpid fossil]

Ah I see. Thanks.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1209)

[humble sequoia]

━━ ! N7 - Milo's inquiry has been moved to a ticket ━━

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @limpid fossil (current: #376 - 1)

[plucky rose]

@pseudo ravine

[slender sky]

Please wait for someone from our Support team to claim your ticket and help you. Please do not ping a staff member again.

[merry gulch]

I have a problem when I want to send a ticket message, this is what appears to me

الي عنده حل يقولي

[solid crater]

Hello, I have a problem with the bot. It does not respond to any command I send.
Can anyone help me?

[lusty sail]

You need to give it a permission.

One you don’t see when you add it to your server.

[lusty sail]

Here: Go to the channel settings > Channel Permission > Add Member > Add Ticket Tool > Enable View and Send message

[astral mango]

how do i setup this in my channel:

yes please

@remote sedge

[remote sedge]

I deleted it and now it's gone and I don't know how to get it back

[drowsy coral]

how do yall fix this

im an admin in the server

and im the one that added it

[icy vault]

can you help m

[haughty flame]

Why theres no claim button

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[worldly helm]

Hello. You need the Administrator permission.

[worldly helm]

Hello. Claiming is a premium feature.

[haughty flame]

Hey

I saw claiming option before

[worldly helm]

As I said, it is a premium feature

[haughty flame]

Hmm

[bright zinc]

Help

[worldly helm]

Hello 👋 How can I assist you today?

[neon fable]

how do I set the ticket bot to open tickets for only the roles I choose , because I tested it and I can a member can see the ticket what I created ?

[worldly helm]

Hey 👋
Only that one member or everyone?

[neon fable]

everyone

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Please refer to the guide above ^^

[neon fable]

okay

[blazing cedar]

Question, does this company (Ticket Tool) do affiliation/partnerships with other companies?

Like is that what Ticket Tool parter is for?

[worldly helm]

Hey there 👋
As a Ticket Tool partner you get the premium bot for free (As long as you are partner) + a few extra channels.

[blazing cedar]

How do you partner and what are the requirements?

Thank you for answering so quickly. You should be apart of the support team 🙃.

[worldly helm]

Partnership applications are not open currently. The only real requirement that we have, is that you use Ticket Tool regularly. They are not just looking for the biggest Servers out there, but for servers that rely on Ticket Tool on a daily basis. Servers who make good use of the Bot and use creative ways of using Ticket Tool have a very good chance of being accepted.

Server size is something that will boost your application massively, but is not the deciding factor.
Also thank you for the positive feedback!

[iron night]

Gave +1 Rep to @blazing cedar (current: #376 - 1)

[blazing cedar]

Also, what is this @worldly helm?

[worldly helm]

That is a rep system, it tracks words like "thanks" if you ping a user in that message or ping reply to them. Just used for fun 🤣

[blazing cedar]

Wait so is that good for me or you "thanks"?

[blazing cedar]

And also, when will partnership applications open again?

[worldly helm]

There is not ETA when any applications open. In that case I gave you a rep so its "good" for u :)

[blazing cedar]

yay!! thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 732)

[blazing cedar]

so i gave you a rep now?

Say if the applications open, but I haven't set up ticket tool because the server is in development but I would like to partner, would that be an option or would I have to start using (already do tho) ticket tool first?

and would it be for every server that I choose or just 1 that I register in?

@worldly helm

[worldly helm]

As it says above you need to use the bot regularly. But as an Ticket Tool partner you can add a related server as a 'branch' under your server that already has the parthership. Branch servers can only be added if they are related to the base server.

[blazing cedar]

So would that count if they are affiliated or a sponsor of our server?

or would that defeat the point of partners?

@worldly helm

[blazing cedar]

and thanks for that answer btw

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 733)

[worldly helm]

I don't think that's possible.

[blazing cedar]

okay! thanks for your support today

[worldly helm]

You're more than welcome! Glad I was able to help you

[rugged tree]

This is what it says I need to get to invite monni to access the panel I invited monni gave it roles but now only thing is I need to manage it in the panel these are my servers but I need it for my friends server

@worldly helm

This is my friends server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey there. Please refer to the guide above

[rugged tree]

How do you get level 3

Mine is 0

[worldly helm]

You have to tell your friend to add a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 23, 2025, 12:01 PM

[rugged tree]

How

@worldly helm how?

[worldly helm]

Using this guide

[austere raptor]

@worldly helm whenever i click i shows like that . On dashboard its shows tha transcript is set . But in server when click on transcript it shows set the transcript channel . Can u please check

[worldly helm]

Hey 👋
Please check all of your panels

[alpine cradle]

I was wondering how to partner with this server and if I have to make a ticket or contact someone for that?

[worldly helm]

Hey 👋
Partnership Applications are closed.

[alpine cradle]

when do they open

why is everything closed rn lol

[worldly helm]

There is no ETA.

[limber portal]

Hiya, just wanted to clarify this point:

Partnered servers are able to have branch servers, which are typically small subsections of the main server - for example, a ban appeals server. Branch servers are not for affiliates or similar servers under different ownership.

[scarlet crater]

is there a way to make it so when someone joins the server a ticket automatically opens for them

instead of them going and making a ticket

[restive condor]

Hey there! Yes, see below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

You can use any bot that has some sort of welcome plugin, to trigger the $new command with their user ID upon joining, automatically

[scarlet crater]

i see

[scarlet crater]

how do i change the content of the message sent inside of someones ticket

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

^^

[scarlet crater]

thanks

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 735)

[ionic wolf]

help

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Dropdown Style

The emoji for your 4th dropdown option seems to be invalid

[alpine cradle]

anyone got any idea when partner thing opens up again or is their a eta or requirments

[ionic wolf]

it work thx i have another question

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2218)

[ionic wolf]

how can i put a photo in the dropdown style panel

[restive condor]

Hey there! No. Partner applications were opened not that long ago. So they probably won't re-open again until the end of this year or next year

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[alpine cradle]

ok sounds good ty is their requirments or do those get put out with an annocement

[restive condor]

Adding images to your embeds is a premium feature

[ionic wolf]

oh

[restive condor]

The only requirements is an active server & being ToS compliant.
Of course higher member counts can boost your application, but everyone is welcome to apply provided they meet the requirements 😄

[alpine cradle]

ok ty so partner program is close for now but opens every year

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2219)

[restive condor]

That's not what I said

[alpine cradle]

ik I was just asking another question lol mb

I will be sure to wait for the end of this year lol or next for it to open

[restive condor]

[jade topaz]

where on the dashboard do i enable it so that all members can open tickets? (screenshot is from a friend who was testing perms)

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[jade topaz]

ty

[worldly helm]

[golden wyvern]

So i had a user open a ticket just now and they cant type in the channel.

Last night everything was working just fine.

Any ideas?

i went ahead and overrode the channel permissions for the user that couldnt message but they didnt have anything denied so im not sure what happened.

i looked at the aduit log and tickt tool also made the new ticket the same way as any old one..... at a lose here lol

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Send Messages

[golden wyvern]

i never changed any settings

so why would i need to change them now?

i am on like ticket 350 or something

does ticket tool revert settings? without user knowledge or input?

i havent edited anthing with the bot in almost a month

[restive condor]

It doesn't

But if the 'Send Messages' was never set to , and you removed the permission in their role, they wouldn't be able to type

[golden wyvern]

i never denied anything. nothing was changed from last night when a user could open a ticket and type to right now

i suspect the bot may have failed.

testing shall need to be done with some of my alts.

[restive condor]

Sure, the bot hasn't failed though 👍

[golden wyvern]

this is from last night

and this is from right now

i had to let the guy send messages

[golden wyvern]

this one had no issues

[restive condor]

So this is happening with that user only?

[golden wyvern]

and one of my alts

i just tried with

im so confused

[restive condor]

Check the roles of that alt & the person here. One of the roles they're missing has Send Messages in their role settings

[golden wyvern]

ok

[restive condor]

just means there's no overrides, i.e. copy role permissions

[granite cape]

how does one disable a certain staff role from seeing a specific ticket pannel you created, but allowing them to see the rest?

[restive condor]

Hey there! Each panel can have different support team roles

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[granite cape]

thanks!

[restive condor]

No problem!

[golden wyvern]

thanks for the help

[restive condor]

No problem!

[marsh thicket]

@restive condor

[restive condor]

Hi there, what exactly are you referring to?

[marsh thicket]

I want to make my own ticket like this one

3@restive condor

[restive condor]

You can edit the ticket message from your Dashboard > Panel Configs > Messages > Edit Ticket Message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

Please note adding images is a premium feature

See below how to make the form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[marsh thicket]

?

[restive condor]

Click on ''Embed Editor'' to edit the embed message

[restive condor]

Yes

[marsh thicket]

@restive condor

[restive condor]

Adding multiple fields like that is a premium feature

[marsh thicket]

Yes, I have a way to apply it.

[restive condor]

If you do have premium, simply use the ''Add Field'' button in this screen

Make sure you select the in-line option from the 2nd field onwards

[marsh thicket]

؟@restive condorwhere

[restive condor]

Go back to the main panel configs page and go into the Messages section

[restive condor]

Click on 'Edit Ticket Message'

[marsh thicket]

where

[restive condor]

[marsh thicket]

@restive condor

[restive condor]

Simply edit that up to your taste mate

Field Title would be the bolded text in the screenshot you showed

And Field Message would be the messaging following

[hushed lark]

hey how to put a banner below the ticket panel please

[worldly helm]

Hey! Please elaborate.

[hushed lark]

so the image i want as a big banner below the ticket panel appears small

[worldly helm]

Could you send a screenshot of that?

[hushed lark]

see the lil image i want bigger as a big banner

[worldly helm]

Please show me your current dashboard settings.
Dashboard > Panel Configs > Messages > Panel Message > Embed Editor

[worldly helm]

I'm sorry, please #🎫│make-a-ticket .

[real coral]

The bot is active on a server. But it doesn't work on my others. Does anyone know why?

[restive condor]

Hey there! It seems like your premium subscription has expired

[grizzled sky]

How I be Support?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[restive condor]

Hi there, see above please ^

[real coral]

I never had a premium.

I first wanted to do it on my "Tymatiic" server. Then it didn't work. So I put him on another server and there he is active.

[restive condor]

Your trial expired then, please re-invite the white bot

https://tickettool.xyz/invite & use the /botswitcher command to select it

[real coral]

I've already done that.

[restive condor]

Have you tried the /botswitcher command as well?

[real coral]

Where do I have to enter this?

[restive condor]

In your server

[real coral]

Ah nice

[torn saffron]

#📣│server-news message

You don't have permissions to use this.

[restive condor]

That's right, applications closed a week ago

[torn saffron]

do active staff get paid?

[restive condor]

Staff members work on a volunteer basis

While there are perks to being on the team, regular staff members don't receive financial compensation

[torn saffron]

u don't get paid ?

anyway, i forgot how to do the setting-

only mods can view and type in claimed tickets, where as I2C exchanger role gets removed after claim. @restive condor

where to put exchanger role and where to put mod role?

[restive condor]

Do you want to keep them both in the ticket once claimed, or?

[torn saffron]

only the exchanger who claimed will remain and do the deal, rest all other exchangers will get removed after claim.

and mods will always stay in that ticket and can view+text in it.

[restive condor]

Add the mod role in the ''Additional Roles'' field

[torn saffron]

alr done, anything else?

i remb some staff of here told me to setup claim perms.

[restive condor]

Make sure you have enabled Change other support team permissions when claimed
Dashboard > Panel Configs > Claiming

Set View Channel to

[restive condor]

And also make sure to give your Moderators permission to use the claim button

Dashboard > Panel Configs > Buttons > Claim Ticket Button > Allowed Roles

[torn saffron]

how can i give my mod perms to delete/close/transcript or transcript to specific channel?

[torn saffron]

same way?

[restive condor]

Yep, but for the other buttons

[torn saffron]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2221)

[torn saffron]

[restive condor]

No problem!

[torn saffron]

i will be active here from today and help everyone so i become staff!

[torn saffron]

i'm buying new dc acc, as in this one nitro over tmrw, can the reps be transferred to new accounts through support tickets?

[restive condor]

We can consider it in a ticket, yes, but you are currently at 0 so there's nothing to transfer 😅

[torn saffron]

😭👍

[torn saffron]

btw is it possible to keep premium on my discord alt but i can show proof that i own that account but i cannot use it bc of t3rm issues, and i want premium user role on main acc (Like this one) and remove from that acc

only shift discord role , not premium on panel

[restive condor]

There you go

[vernal ferry]

it has it all

[vernal ferry]

I somehow fixed it myself anyway thank you

[worldly helm]

[winter dove]

everytime I try to sync my server it never pops up how come?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

^^

[snow kindle]

Im clicking on the buttons here but its not letting me type, is this a bug or did i do something wrong

[pseudo ravine]

Hey there! You'll need a premium subscription in order to edit those fields

[snow kindle]

Does it cost money?

[pseudo ravine]

Yep

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[snow kindle]

So is there any way i can make a panel without having premium

[pseudo ravine]

You don't need premium in order to create a panel

You need premium if you wish to customize the messages

[dusk knot]

when I try to open a ticket I can only type one character and it wont let me type anymore, where is the setting to fix this

[restive condor]

Hey there! There's a character limit of 250 with the free version

[dusk knot]

yeah but it only lets me type one character

[restive condor]

Or do you mean in a form?

[snow kindle]

Okay how do i post the message then

[dusk knot]

like in this form i cant type anything more then the "1" for example

[restive condor]

Ah, if it only lets you type 1 character it's because server staff have limited to 1. Are you a staff member?

[pseudo ravine]

Please refer to the 3rd embed below!

[dusk knot]

yes im trying to fix it

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[dusk knot]

where do i change the limit at, i cant find it 😭

[restive condor]

Dashboard > Panel Configs > Forms > Increase the Max Characters for that question

[cedar fox]

https://gyazo.com/f029eed98b6e0ea2c0a999e1e35bfa6f

wont let me enable the bot for some reason

[restive condor]

Hey there! Could I get your server name or ID please

[dusk knot]

W mans

[restive condor]

[cedar fox]

1353427580019019868

[restive condor]

It seems like you kicked the white bot prior to enabling the premium bot

Please re-invite it https://tickettool.xyz/invite

Use the /botswitcher command on your server to enable the premium bot, then feel free to kick the white bot

[cedar fox]

got it thanks king

[restive condor]

No problem!

[misty hedge]

Hey

How to make questions on tickets?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hi there, see above please^

[misty hedge]

Thank you

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2223)

[restive condor]

No problem!

[snow kindle]

another question, im pretty sure ive given tt the hr role which has access to all channels but when i try to send the panel it says this

[pseudo ravine]

Please run the /debug command in that channel

[pseudo ravine]

Please give Ticket Tool the Send Messages permission in the channel

[snow kindle]

the ticket tool role or the member itself

[pseudo ravine]

The user itself

[snow kindle]

https://discordapp.com/channels/509192800865353738/662692902245498910/1353467842757922946

?

[pseudo ravine]

Try sending the panel now

[snow kindle]

okay thanks, do i run debug for all channels now/give ticket tool member the permission to send msgs in all channels im making panel in?

[pseudo ravine]

More than likely it's because of current channel permission overrides that caused the issue, so it depends

[snow kindle]

then should i change the perms via editing with the category then sync the channels?

[pseudo ravine]

That may mess up your current setup, so I wouldn't recommend it

[snow kindle]

okey

[snow kindle]

so sorry for my concerns here and there im new to tt so 😭 ive given tt permission to send msgs but still its unable to send msgs and send the panel

[pseudo ravine]

Did you select this emoji from the emoji selector?

[snow kindle]

uhmmm let me check as im pretty sure i did for my last panel

how do u check

@pseudo ravine

my bad

[pseudo ravine]

Did you use the Select button?

[pastel wolf]

hello

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pastel wolf]

how to create a claim in ticket

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pastel wolf]

where i get this embed?

[pseudo ravine]

It's right above your message, it shows you what you need to do

[pastel wolf]

the claim ticket want premium?

[pseudo ravine]

Yep, it's a premium feature

[pastel wolf]

hmmm, is there exist like it for free?

[night python]

Would like to know how to get tickets automatically moved to named categories like the image references. For instance if I click on "Restores" it goes to the "restores" category, same with the other 3. If this is a premium locked feature - just tell me and disregard the actual question.

[pseudo ravine]

Unfortunately not

[pastel wolf]

okay, thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1210)

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @pastel wolf (current: #376 - 1)

[night python]

How do I give you rep

That answered my question

[mighty thistle]

Just mention or reply saying the literal word "thanks," "thank you," etc.!

[night python]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1211)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[snow kindle]

where do u find this setting

[snow kindle]

^^

[worldly helm]

Hey! What do you mean?

[snow kindle]

my bad bro it wouldn’t reply

[pseudo ravine]

It’s under the Dashboard > Buttons > Create Ticket

[snow kindle]

Im using this emoji

[pseudo ravine]

If you selected it using the selector, then it should be good to go

[heavy cove]

hi
How can I add a claim button to the ticket?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly helm]

Hey! Refer to this ^

[snow kindle]

Wrong ss

[heavy cove]

What does this mean? ^

[worldly helm]

In most cases it means to refer to a message above the one sent by the user. Like an arrow showing upwards

[heavy cove]

Okay

[finite comet]

Hello! I have a 3 ticket pannels, one of them is bugged or I set a weird setting, because in the same channel, 3 different people can make a ticket. For example person1 open the ticket, we resloved this, closed, person2 create a ticket and this ticket is in the same channel like the previous one.

[worldly helm]

Hey 👋
Dashboard > Server Configs > Scroll down a bit. Please send s screenshot of that

[worldly helm]

Yeah. Please disable that option. Then try again

[finite comet]

small stupid thing 😄 Thank you!

[worldly helm]

[deft ferry]

How do i put the pannel in the channel.

[olive crescent]

Hello, please tell me what to do. My Node CLI has been working without entering a code since I bought it and had mined a million, but its task wouldn’t verify. I tried deploying it again, and everything I had mined before disappeared, starting over from zero. Now it has no speed at all. What should I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! See below please

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[deft ferry]

Yea theirs no mutli pannel?

[mighty thistle]

Which one did you have in mind? Did you want multiple buttons on one panel?

If so, try this!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[patent badge]

whats happening

it keeps saying i dont have access to the server whenever i refresh it

[north basalt]

Ticket Tool
APP
— 6:29 PM
Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[gentle crow]

Is there anyone?

please i need help quickly

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[gentle crow]

How do I make abbreviations like the delet command I make it De or the transfer command I make it tr

I hope you help me quickly

@humble sequoia

[gentle crow]

@lament prairie

[pseudo ravine]

Did you ensure that Ticket Tool has the View Channel and Send Messages permissions in that channel?

[gentle crow]

How do I make abbreviations like the delet command I make it De or the transfer command I make it tr

[pseudo ravine]

You have an open arabic ticket. Please be patient until one of our Arabic Support Team members can assist you in your ticket

[gentle crow]

No one answers me.

[pseudo ravine]

Please be patient until one of our Arabic Support Team members can assist you in your ticket

[snow kindle]

already fixed the problem thank you so much <3

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1212)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[trim fossil]

Hey folks, I initially setup the ticketing system and it appeared to work fine. A user would click the button to submit a ticket. And a private channel would be created between the user and the support role users.

However, it seems that now whenever a ticket is generated, all users in the channel are now able to view the support ticket.

Where in the ticket tool dashboard can I go to fix this?

[mighty thistle]

So you mean that all members who are not the Support Team can view it?

Was the everyone role, or another that has view channel access, made a support team or additional role?

[trim fossil]

nvm fixed it, thanks!

[iron night]

Gave +1 Rep to @mighty thistle (current: #125 - 6)

[mighty thistle]

Cool, glad to hear it!

[celest void]

?

[silent hawk]

You normally just need to refresh the page, or go the home page and re access the server.

[celest void]

I did this and it didn't work

[silent hawk]

Is it one that you own?

[celest void]

Yes

[echo yacht]

Is the white bot on your server?

[celest void]

What do you mean, friend?

[echo yacht]

Make sure it has the proper permissions to detect the server

[echo yacht]

It’s Ticket Tool on your server?

[celest void]

Yeah

[echo yacht]

What’s the name of the server that is presenting this?

[celest void]

Rainy community #150members

[echo yacht]

Everything seems good, try to log out then logging in again.
Consider trying in another browser

[celest void]

Ok

[celest void]

@echo yacht This appeared

[echo yacht]

Happens when you click on the website or at selecting the server?

[celest void]

When I select the server

[gentle crow]

@echo yacht

How do I make abbreviations like the delet command I make it De or the transfer command I make it tr

[echo yacht]

Try using
https://tickettool.xyz/dashboard

[celest void]

Ok

[echo yacht]

Abbreviations on our commands can’t be done.

[celest void]

The same message appeared

I'll see it tomorrow, okay?

Thanks for the help

Thanks @echo yacht

[iron night]

Gave +1 Rep to @echo yacht (current: #30 - 127)

[candid depot]

Hi!

[clever nova]

For some reason the panel is not showing on dropdown style

Ping me when you respond

[mighty thistle]

Okay, so you have to make a panel for each dropdown question! Since you have your panel named “Best,” you can do this:

Keep “Best” as the panel, and only send that ticket’s panel message. Then make two new panels for “❓ General Question” and “🛡️ Member Complaint.” Don’t send those panels. Add both of them as dropdown items and set a description for the actual dropdown ui. Each panel can be added to one dropdown panel, and only as one item.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[clever nova]

Thank you Ryan

[iron night]

Gave +1 Rep to @mighty thistle (current: #112 - 7)

[mighty thistle]

Yeah, for sure!

[mighty thistle]

Also, you don’t actually have to have 3 panels for 2 options. You can rename “Best” into one of your dropdown panels.

[steady compass]

How can I have 2 buttons like this ?

[mighty thistle]

Multi-panels!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey there. Please refer to this ^

[steady compass]

I have to add this bot?

[worldly helm]

Yes.

[steady compass]

Can't I have it without premium?

[worldly helm]

Yes, that‘s not a premium Feature

[wind valley]

Hello team
I want to confirm if your bot can help provide metrics for ticketing in my community

E.g
Number of tickets opened today
Number of tickets closed today
Number of tickets deleted today
Most opened ticket category in dropdown button
Average duration for tickets to be closed

[jade topaz]

how can i change "ticket panel" and color ?

[worldly helm]

Hey. Those are premium only. For the Ticket Panel you have to rename your panel.

[jade topaz]

ahh thank you

i got one more question

[worldly helm]

Hey! Kindly #🎫│make-a-ticket

[worldly helm]

Alright, how can I help

[jade topaz]

is there a way for a "staff" role to ping every time a new ticket is opened?

do you know what i mean

[jade topaz]

lmao before the edit was so mean

😂

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

^^

[worldly helm]

Sorry about that.

[jade topaz]

nah ur good it was just funny

I'm pretty sure we all knew what you meant

[jade topaz]

it works, ty very much

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 739)

[heavy cove]

.

[worldly helm]

Hey. How can I help you?

[sullen panther]

Are these “multi buttons” a premium feature?

[worldly helm]

Hey! Nope, they are free.

[sullen panther]

Ohh nice, how do you make that?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

^

[sullen panther]

Thy

[torn dagger]

how to create - open ticket interface in ticket channel of my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey there. Please refer to the guide above ^^

[frozen herald]

New here.

Wondering if Ticket Tool could be used as alternative to keeping track of scheduling meetups. Previously, used another ticket option but I didn't set it up initially, so trying this for the first time.

Can we use this tool for people to submit their availability for a meet up and we receive the ticket to then find the person they would match with, confirm it and close the ticket? Any thoughts?

[grizzled summit]

It would function for the purpose/workflow you described. Ticket Tool is very customizable and allows for custom commands as well if you need it. The developer recently implemented Google Drive exports of tickets as well if you need for record keeping. Do note, that is a premium only feature.

You would need proper configuration but that workflow is definitely there.

[frozen herald]

Great, I'll purchase it now. Thanks for the quick response

[iron night]

Gave +1 Rep to @grizzled summit (current: #53 - 35)

[grizzled summit]

Of course. If you need more in-depth assistance, our Support Team is very knowledgable and creative. Feel free to speak with them in #🎫│make-a-ticket or #premium-tickets for premium members.

[frozen herald]

Ty for this info. Very new so this helps a great deal! I see a 7 day free trial for monthly subscription so we can test it, but is there a free trial for the annual so I can test? Or if I do the free trial on monthly can I then upgrade to annual?

[iron night]

Gave +1 Rep to @grizzled summit (current: #53 - 36)

[grizzled summit]

The Premium features are the same. It is just a different subscription duration.

You use the Premium version of the bot which has better performance due to the smaller numbers of servers it services. @humble sequoia

[frozen herald]

It's not offering me a trial to test it out. Only the monthly subscription comes with a free trial from what I see. We will pay monthly. Ty for your help.

[grizzled summit]

I'm gonna direct you to the Billing team in #🎫│make-a-ticket . I'm not privy to the subscription side of things as I am not on the support team. They can explain that process to you much better and answer any specific questions.

[hot viper]

i cant get the bot to work properly, i have gold version, who do i talk to?

[worldly helm]

Hey 👋
Please elaborate. What exactly is not working?

[hot viper]

i make a ticket

but when i go to the thread theres nothing there, just an empty ticket

hang on ill make one and get screen shots

it used to show message hee, i dont know what happened

[worldly helm]

Ohh so you want your form results shown on the Ticket message, is that right?

[hot viper]

yes

[worldly helm]

Dashboard > Panel Configs > Forms > Auto display form results on the Ticket Message as an additional embed
OR You can use the {create.form.x} variable and replace the x with the number of your form question. For example if you want the account number to be displayed you use {create.form.2} in your Ticket Message.

[hot viper]

let me look right now, will test and let you know, thanks

[worldly helm]

Sounds great! If you have any questions feel free to let me know 🙏

[hot viper]

form is now working

but how can i reply to form?

wait

[worldly helm]

I'm afraid I didn't understand. What do you mean?

[hot viper]

you just type in the chat lol

i feel silly now haha, you solved my issue

thank you so much!

[worldly helm]

You're welcome! I would appreciate if you would write a quick review at #📈│reviews. It would mean a lot to me :)

[hot viper]

i can do that!

[valid jolt]

Me ajuda aí lá na fazenda ta tendo bugs pra mim

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[delicate wedge]

can someone help me i dont know how to make the command so only moderator can close a ticket and not the member

[worldly helm]

Hey! 👋
Dashboard > Panel Configs > Buttons > Close Ticket > Support Team only
Dashboard > Command Configs > Close Ticket > Support Team only

[delicate wedge]

is it a command or 😭

NVM

[potent lance]

@covert swallow

hi

@lament prairie

[restive condor]

How can we help

[potent lance]

How can I change the text in the place I marked?

[restive condor]

Are you looking to edit that message?

Ah

See below

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[mighty thistle]

@cloud stream Do you mean the storage feature, where you can reuse existing channels? Ticket deletions? Automatons to delete tickets?

[cloud stream]

i dont know i cant create ticket

[potent lance]

This page is automatically translated into Turkish, but the spelling is difficult to understand while translating. Could you please explain it briefly?

[mighty thistle]

Yeah, so that’s just that you have 500 channels. Have they been closed, with a saved transcript if you prefer, and then deleted?

[cloud stream]

mb i not good at english but i neeb to know how i can clear channels

[delicate wedge]

TYYYYYYYYYYY

uhm is it normal

[mighty thistle]

That’s alright! Are your tickets in a category? You should locate them to see if they’re closed.

[worldly helm]

Hey! Please try doing the /debug command.

[delicate wedge]

okay

[worldly helm]

The bot is missing the Read Channel permission for the channel named ban-appeal⌫.

[worldly helm]

^^

[delicate wedge]

how do i let it read it?

[worldly helm]

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > Read Channel

[delicate wedge]

TYSMM

[spring canyon]

When you edit the dashboard, how to update the ticket?

[worldly helm]

You're welcome! I would appreciate if you would write a quick review at #📈│reviews. It would mean a lot to me :)

[worldly helm]

Hey 👋
Do you mean how to update the panel message in the server?

[spring canyon]

Yeah, I think so. Like I made changes on dashboard, but the ticket is still the same in the channel. How to update this to be like on my dashboard

[worldly helm]

Dashboard > Panel Configs > Click the UPDATE button.

[spring canyon]

What to write here on update?

[mighty thistle]

Oh also, I didn’t notice, but are you staff for that server? Or are you trying to open a ticket for the staff team?

[worldly helm]

You have to use the message link of the embed you sent into the channel. (Message link= [#🆘│community-support message](/guild/509192800865353738/channel/776680605517742090/)/#🆘│community-support message)

[spring canyon]

What those numbers mean, I am little bit confused. So how do I get link of the channel>

[worldly helm]

The numbers are SERVERID/USERID/MESSAGEID to get the message link you click on the 3 dots and then copy message link.

[worldly helm]

Hey! Please try doing the /debug command.

[jade topaz]

same

[worldly helm]

The bot is missing the Send Messages permission for that channel.

[jade topaz]

oh thanx

[delicate wedge]

UHH

[worldly helm]

Hey there 👋
Seems like you don't have access to that ticket.

Are you the server owner?

[delicate wedge]

YES

[worldly helm]

Alright, the ticket got deleted then.

[hidden fulcrum]

hello, i just added ticket tool to my discord and when i go to open a ticket everyone in my discord can then see the opened ticket even though i have @ everyone setting on the red x so that they cannot view the tickets that get opened

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hey there. Please refer to the guide above

[hidden fulcrum]

yes i have done that

but everyone can still see the tickets

[worldly helm]

For every panel?

[jade topaz]

Every channel with No access always says "#No Access" and channels that don't exist say "#unknown", simple trick that probably makes ur life easier :)

[hidden fulcrum]

what do you mean by panel

[worldly helm]

On the dashboard.

[hidden fulcrum]

yes

[worldly helm]

Please click on 1 | Ticket and tell me how many options there are.

[hidden fulcrum]

that is the only option

[worldly helm]

Alright, please check the category settings the tickets are being sent in to.

[worldly helm]

Do no of the members being able to see the channel have the "Make Ticket" role or the administrator permission?

[spring canyon]

Something is not working, does userid and message id has to be that ticket bot?

[worldly helm]

Don't worry about that, just follow the small guide about how to get the message link

[spring canyon]

But it doesn't work.

[hidden fulcrum]

only 2 people have admin role all the other people that can see the ticket do not.

[spring canyon]

Like I copied server id, ticket tool id and his message ant it doesn't work

[worldly helm]

Please send it using the `text` format

[spring canyon]

[#557628352828014614 message](/guild/1294244995754364968/channel/557628352828014614/)

[spring canyon]

Like this?

[worldly helm]

Yeah.

[spring canyon]

But it doesn't work

[worldly helm]

What's the error message?

[spring canyon]

It says 'message not found to update'

[worldly helm]

Alright. Please click the SEND button and send the panel again and then delete the first one.

[hidden fulcrum]

so when i give someone the make a ticket role, they can then see every single ticket that has been opened, how do i make it so they can only see their ticket they will / have opened and nobody elses.

[spring canyon]

Is it possible to make a ticket button like this to choose?

[worldly helm]

Remove it from the category.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

@spring canyon ^^

[hidden fulcrum]

ive removed it from the discord ticket category and that role can still see every single ticket made

[worldly helm]

Did you test with a new opened ticket?

[hidden fulcrum]

yes i did

[worldly helm]

Please #🎫│make-a-ticket.

[pure gate]

how to fix this?

[worldly helm]

Hey 👋

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[spring canyon]

What if when I press send the ticket doesn't change or smth. Like I made this in photo and when I press send it shows still thay.

[worldly helm]

You don't have a panel selected for every dropdown option.

[spring canyon]

What it does?

[worldly helm]

Please #🎫│make-a-ticket :)

[spring canyon]

wdym? Just explain please.

[worldly helm]

I have to go now. Sorry.

[mighty thistle]

Um! I can step in.

[spring canyon]

Read my problem up

Ty

[mighty thistle]

Yeah, so you need separate panels added for dropdown functionality! How many do you have in the menu bar shown in this photo?

[spring canyon]

Wdym?

[mighty thistle]

You should have your main panel, which you'll name for all of your tickets. You'll send the panel message for that. Then for General Support, Executive Support, and Staff Report, you have to make three more panels.

[gritty bramble]

i redeemed premium thru free trial how do i invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worldly helm]

[pure gate]

alr thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #8 - 743)

[mighty thistle]

This is an example in my own server. See how there are four in total?

You'll need to do that, then add the three as dropdown items on the main panel!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gritty bramble]

its not allowing me to click on it - the premium is in my server

[restive condor]

Hi, please use the button above your server name to refresh the Dashboard

You should be able it to add & enable it then 😄

[gritty bramble]

thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2224)

[restive condor]

No problem!

[spring canyon]

How to do those four in total? Where to make it?

[mighty thistle]

So if you back out to the main dashboard page, you can click the menu at the top! There's the green plus button, and that's where new panels are made.

[spring canyon]

I have to name them buttons?

[mighty thistle]

I would name them the same as your dropdown names.

General Support, Executive Support, and Staff Report

[spring canyon]

Then what?

I can't change General support into general panel

What I am trying is to make this

[mighty thistle]

Yeah! So what is the ASRP | Support Tickets panel?

Whatever that is will be your General Support ticket.

[spring canyon]

I don't know friend said name this

I did.

So what to do?

[mighty thistle]

So if that's the name that you want, then the main panel will have "General Support" as a dropdown item. When they use the dropdown button, it will create the ASRP | Support Tickets ticket. You'll have to get two other tickets to add for the other dropdown items.

[tidal minnow]

What's the problem?

[mighty thistle]

Can Ticket Tool View Channel?

[tidal minnow]

I'll check

[tidal minnow]

Done, thnx