🆘│community-support

[vagrant light]

why do I ban

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

What is the solution to this problem?

[raw bear]

Where can I submit my report?

[keen hemlock]

How can i create multiple button for a single pannel for each button for different ticket?

[worldly helm]

Heyy 👋

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Hello. What are you trying to report?

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 611)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hello please refer to

Note: You merge multiple panels into one embed to create multipanels (You need one panel per button)

[keen hemlock]

Thnx

[late dock]

Is there a way to pay for a whole year and not every month?

[restive condor]

Hey there! Of course, you can subscribe directly on our website

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[faint storm]

Is there a way to see tickets

If closed or channel deleted

[worldly helm]

Hey there. Are you a regular member or a staff member on the server you are trying to view a ticket?

[faint storm]

Owner, but server recently got transferred too me

[worldly helm]

If the Ticket was deleted you have to view the Transcript. If you are the owner and the ticket is "closed" you should still have access to it.

[clear coral]

why is it doing this how do i make it have unique names

[worldly helm]

Hey there! You can head to: Dashboard --> Panel Configs --> Buttons --> Create Ticket, and change the Ticket name + emoji!

[clear coral]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 612)

[worldly helm]

You're welcome, glad I could help!

[faint storm]

Transcript on web?

[worldly helm]

Nope, if it has been saved in a transcript channel

[keen hemlock]

How can i make it so that after someone closes the ticket it automatically deletes after some time and transcript is sent to my transcript channel

[restive condor]

Hey there! Having all that done automatically is a premium feature
You can have the ticket be automatically deleted once closed though, for free

[keen hemlock]

Ohk how to do the free auto delete

[restive condor]

Dashboard > Panel Configs > General > Please disable TWO STEP TICKET

[torn sun]

Why is this not working?

[restive condor]

Hey there! The fallback should be inside the variable {close.reason?fb=Not Specified}

[torn sun]

Oh, thank you so much! I was so confused.

thank @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2096)

[restive condor]

No problem!

[pliant apex]

Hi guys

[worldly helm]

Hello 👋 How can I assist you today?

[grizzled fog]

can anyone set up a ticket on my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above please ^

[azure cobalt]

how can i change the ticket toll name

[worldly helm]

Hey there. Please refer to the guide below!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[azure cobalt]

thank you

[worldly helm]

You're welcome, glad I could help

[azure cobalt]

look at what is happening

to my server

why

[worldly helm]

Please invite the premium bot into your server and active it.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[azure cobalt]

yea but i cant acces my server

[worldly helm]

You can use the /botswitcher command

[azure cobalt]

ok

[worldly helm]

The bot is missing permissions for that channel. Please ensure it has all of these.

[azure cobalt]

yes it dose

i active all of the sturff

i dont know why

[worldly helm]

Could you send a screenshot of that please?

[azure cobalt]

ok

[iron elk]

@azure cobalt

[worldly helm]

Please don't ping any members in a support only channel.

[azure cobalt]

of ticket tool

so

what is happening

what do i do

all is on

[tribal ibex]

hey guys i got a quick and most likely simple question. i run a dayz server and am useing the ticket system to handle server issues for people. i also have a trader system is there a way to open a second channel for my trader?

[azure cobalt]

and it didnt do anything

[restive condor]

Hey there! As in a second ticket channel?

[tribal ibex]

yes

i have one for server issues and ide like to open one for trader orders

[restive condor]

Ah, simply create another channel in your Discord server for tickets and create a new panel on the Dashboard

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Click on the + or in the Create button
4. Fill in the blanks
5. Create the panel

[azure cobalt]

and i choose ticket tool gold and it goes back to ticket tool white and when i open botswitcher it says its ticket tool wihte

[tribal ibex]

ok

[restive condor]

Hey there! It seems like you have enabled the premium bot prior to inviting it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Please click on ''here'' above for a direct invite ^

You will re-gain Dashboard access once you invite the active bot

[azure cobalt]

yea but i cant acces my server

[restive condor]

^

[restive condor]

You won't be able to access the Dashboard until you invite the bot

[restive condor]

Click on the word ''here'' in this embed to get a direct invite

[worldly helm]

Hey! Can I help you?

[restive condor]

Please keep this channel to support only

[azure cobalt]

i did and it dident work

[restive condor]

You don't need to use the botswitcher command at all

Simply invite the bot

[restive condor]

There you go

[azure cobalt]

what do i do now

so i can rename it

[sturdy zealot]

can i get some help with the ticket bot as well?

[worldly helm]

Hello 👋 How can I assist you today?

[restive condor]

Rename the bot?

[sturdy zealot]

i just need to learn how to change the message that it says

[azure cobalt]

yea because my freind rename it on his server

[worldly helm]

What exact message you talking about?

[restive condor]

You can change the bot's nickname by right clicking on its profile > Change Nickname

[azure cobalt]

ok

[sturdy zealot]

i mean when someone creates a ticket it says what they need to do

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Please refer to the guide above ^^

[azure cobalt]

when i change it it gose back to white then after two tries it gose to gold?

[restive condor]

Which bot are you looking to use

[azure cobalt]

and it dosent do nothing

[azure cobalt]

gold becaus i can change name

[restive condor]

You can change the name on both, but if you want to use the gold one, dismiss that message

The premium bot is already active

[azure cobalt]

ok

so how can i change it on white

[restive condor]

The same way you change it on the gold

[azure cobalt]

can you give me a video

where do i press after this

[restive condor]

Right click on the bot's user > Press the ''Change NickName'' button and change the nickname

[tribal ibex]

hey im having trouble setting the second one up. i need 2 things.. to tell it which channel ive assigned it to and the message

[azure cobalt]

ok thank you

[restive condor]

Right click on the bot's profile from the user list, don't open its profile

[restive condor]

Hey there! By channel you mean the channel where you'd like to send it? Or the category for tickets?

[azure cobalt]

thanks now i change it

[restive condor]

Perfect, glad to hear!

[azure cobalt]

you are a good support

[sturdy zealot]

thw message preview

i want to change the messagge preview

[azure cobalt]

bye goodnight or goodmornig bc in my contry its night

[tribal ibex]

the channel where i want to send it yes

[worldly helm]

Click on Embed Editor - 1 to edit the embed description.

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

There you go ^ (embed)

[azure cobalt]

bye guys thank for helping me

[restive condor]

No problem!

[sturdy zealot]

does it have to be with the ticket tool gold bot specifically?

[tribal ibex]

also is there a way to change the message to like welcome to the trader ticket system when they open a ticket?

[restive condor]

Of course! Dashboard > Panel Configs > Messages > Edit Ticket Message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Nope, but after clicking Embed Editor - 1 you can see more settings, some of them are premium, you can only edit the embed description

[sturdy zealot]

do i go to the website of the ticket tool bot to edit the message preview?

[worldly helm]

Yep

Dashboard --> Panel Configs --> Messages --> Edit Ticket Message --> Embed Editor - 1

[tribal ibex]

1 more question i promise 🙂

[sturdy zealot]

thank you so much this helped a LOT

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 613)

[tribal ibex]

how to a choose where the ticket# goes for the second ticket channel its popping up in the wrong category

[worldly helm]

You're welcome, glad I could help

[fickle marlin]

SIlly question. It's been awhile and I seem to be suffering from a case of the Fridays. Can anyone remind me why people opening tickets can't see the history of the conversation in their ticket?

[worldly helm]

Hey there!
Dashboard --> Panel Configs --> Permissions --> Ticket Owner/Open Ticket --> View Message History

[fickle marlin]

Thank you!!!

[restive condor]

Dashboard > Panel Configs > Category

[worldly helm]

You're welcome, glad I could help

[tribal ibex]

ok ok 1 more i swear :)... how do i set roles on the new one... i need to set a role from a bot inside so only that role can handle tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

See above please ^

[sturdy shore]

hey all, im new here but working with a client to try and set up an external webhook to create a tickettool case on a discord server. Is there any kind of api I can hit to create a tickettool ticket for a particular server?

[restive condor]

Hey there! We currently don't have a public API unfortunately

[sturdy shore]

Fair enough, is there any way to accomplish the ask above that you can think of? I can certainly create a new channel in the ticket category but wanting to make sure make sure to respect the ticketing numbering system if possible

[restive condor]

Well, you could have your own bot (or exisiting bots) connected to Ticket Tool. So once a user interacts with the bot, it triggers a ticket with Ticket Tool

That would be the closest thing we offer at this time

[sturdy shore]

Ok interesting what do you mean have a bot connect to the ticket tool? I already have a bot set up on the server doing other things so its certainly possible.

oh are you saying make a callout to an API i build for the bot and then use the bot to create a ticket using the ticket tool?

I've looked through the docs a bit but more focused on api stuff. Is there anything you can point me to in the docs that will help me write the bot code to use the ticket tool?

[restive condor]

It would be a really simple system. You can setup 'your own' ticket system with a bot, i.e. have a message with different ticket options, and when the user opens a ticket, have that bot send the $ticket command in a private channel, that would then open a Ticket via Ticket Tool

[sturdy shore]

Ok! I might have more questions later but this is definitely something I can start with!

Dan, im sure you hear this a lot in life but you can't hear it enough. You are the man! (or woman, i shouldnt make assumptions, lemme rephrase, you're awesome)

[restive condor]

haha, no worries

Feel free to #🎫│make-a-ticket if I'm not around later on

[plush shore]

Hello, I like to ask a question when I make a ticket, where do I find the ID? Is that in the dashboard or on my server?

[pure inlet]

What is the quickest way to switch over from Ticket Tool Premium back to basic Ticket Tool?

The premium bot just stopped working because it ran out

[surreal bolt]

Once a thread is opened do I need to close it and remake it again if I want to add somebody to it? [Please ping with response ty :>]

or is there a specific way to add people to threads?

[winged sparrow]

Howdy! Sorry this is the first time message but - I am trying to make a role where a user is muted but still able to chat in the ticket they're in. But I'm having trouble with the perms working the way I intended. Is there a way to do this? Apologies if this is the wrong place or way to ask. 💀

[thick narwhal]

hi, so Ticket Bot somehow removed the transcript channel how do i fix it? it doesn't stay either, this is the 2nd time and my coder isn't available anymore for it. I also have only the basic one as well

[silver walrus]

How to delete panel

[lusty jetty]

So basically, I can't see the tickets even tho my role is in the support team and i dont know how to make my role see it so am kinda confused

[distant sigil]

anyone have any discount codes

[narrow forge]

hey, how do i add more buttons ( i know this is a silly question but i can't find it, either i'm not focused / my language limitations because i'm not an english speaker )

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Heyy. Please refer to

[worldly helm]

Hello. Are you talking about your server id?

[worldly helm]

Hello. Simply just ping a user to add them to a thread.

[plush shore]

Every thing has been handled already thanks though

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 614)

[worldly helm]

Alright, have a nice day!

[worldly helm]

Heyy there!
Ticket tool does not remove channels, that has to be someone else. Please refer to the guide below on how to set it up again

[plush shore]

You to

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[worldly helm]

Hii. Using the /botswitcher command.

[worldly helm]

Hey there 👋
Dashboard —> Panel Configs —> Permissions —> Ticket Owner/Open Ticket —> send messages

[boreal fractal]

Why can people in my sever see tickets that aren’t theirs. The @evryone role has no rights

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hey. Please refer to

[empty hound]

It Weired I make a ticket then a go back onto the main panel menu and it gone!

[empty hound]

It Weired I make a ticket then a go back onto the main panel menu and it gone!

[worldly helm]

Heyy.
Could you maybe send a video or Screenshot of what you mean?

[empty hound]

Ok

[empty hound]

Say if I wanted to edit it I can’t because it says no results found.

[worldly helm]

Did you delete the panel?

[empty hound]

No.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Here is a easy set up guide, please refer to this ^^

[empty hound]

Neverminfpd I had to refresh the page thank you for the help!

[autumn thunder]

How to close a ticket panel while keeping it visible but preventing new tickets from being opened?

[worldly helm]

Dashboard —> Panel Configs —> Buttons —> Create Ticket —> Enable this button

[autumn thunder]

Thank you Lias.

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 616)

[narrow forge]

i still can't figure it out 💔

[lament plume]

Help me

[worldly helm]

What exact part are you stuck with?

[worldly helm]

Hello. There is nothing we can do as it's a discord pop-up. Please verify your account.

[lament plume]

I already verify my account

[worldly helm]

As I said, there is nothing we can do.

[lament plume]

Bruh

[midnight basalt]

hello

[worldly helm]

Hello 👋 How can I assist you today?

[elder spade]

how i can change this words ??

[elder spade]

.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[worldly helm]

Please refer to the guide above ^^

[elder spade]

pls can u reply it

[worldly helm]

Refer to (#🆘│community-support message) on how to change that message.

[azure cobalt]

yo guys whats good

[worldly helm]

Hello 👋 How can I assist you today?

[river frost]

Po807ut

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[azure cobalt]

nothing just saying hi

[worldly helm]

Please do not talk in this channel as it's strictly for support only.

[azure cobalt]

ok

[torpid hearth]

how do I setup ticket tool again

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above please ^

[tepid geyser]

how to ping someone if a ticket gets open was it with

[id]

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Heyy! Pining a user or a role?

[tepid geyser]

role

[worldly helm]

Please refer to

[tepid geyser]

yep i saw is just forgot {Role ID}

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 617)

[worldly helm]

You're welcome, glad I could help

[surreal bolt]

Is there a way to make it when you close a ticket it auto deletes as-well? Instead of the 2nd click to delete
(Thread tickets, not sure if that's important)

[worldly helm]

Dashboard --> Panel Configs --> General --> 2 Step Ticket

[surreal bolt]

Ty pookie 🙏 (x2 for earlier as-well)

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 618)

[worldly helm]

You're welcome, glad I could help

[surreal bolt]

One last thing because I can't read and suck at navigating my way through the document 😩

Is there a way to make it so when a ticket is opened the support team can see but isn't pinged on every open? ex:

[worldly helm]

No, that is not possible. Sorry!

[restive condor]

They are being pinged in the first one though, it was just a ghost ping (otheriwse they wouldn't have access to it)

[surreal bolt]

Oop 😳
thank you @worldly helm
thank you @restive condor

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 619)

[surreal bolt]

rip dan

thank you @restive condor

[worldly helm]

You're welcome, glad we could help

[deft mortar]

why would the bot not create a ticket when another bot types it

i have 2 servers and i have done exactly the same thing with the same 2 bots and on my first server it works but on my second one the ticket tool bot does not want to create a ticket when a bot sends the message

can somebody help me?

[restive condor]

Hey there! Have you added Sapphire's ID as a bot Ticket Tool can react to?

[deft mortar]

oh that might be the problem ;D

where do i do that again?

[restive condor]

Dashboard > Server Configs > Bot

[deft mortar]

ty

[native olive]

Hallo, kann mir jemand eine ganze Anleitung senden, auf Deustch, wie ich diesen Ticket einstellen kann? Danke, auch gerne DM

[restive condor]

Hallo, hier ist eine Anleitung:

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[native olive]

danke

[restive condor]

bitte

[winged sparrow]

Oh see I did that for a user who was muted and needed to respond to a warning but their perms weren't allowing them to respond to the ticket they were in. The person being warned isn't the one who opened the ticket they were put in with the /add command. That's the same?

[worldly helm]

#🎫│make-a-ticket

[restive condor]

Hey there! Are you trying to increase the limit or edit the message?

[inner light]

I want to edit the message

[restive condor]

That's not possible unfortunately

[inner light]

premium same?

[restive condor]

Yep

[inner light]

oh i hope you can edit it, because there are many people on the server i don't understand what it means

[restive condor]

Feel free to suggest it

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[restive condor]

You're in the wrong server

[marble mesa]

Ok I realize that. I am asking where is the correct server

[restive condor]

We don't know that unfortunately

[tropic cosmos]

Does anyone knows how to solve this?

[worldly helm]

Hiii. as you're a normal member you can't do anything but to inform the staff about that issue!

[tropic cosmos]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 623)

[burnt rover]

How do i make a channel in my discord server for tickets

like make a ticket in this server

[restive condor]

Hey there! Simply make a normal text channel, and then see below how to set up Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[burnt rover]

ohhh

[tame rain]

i invited ticket tool but my server isnt showing up on site

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hi there, see above please ^

[tame rain]

alright

did it

didnt work

[restive condor]

Did you try using the /permissionlevel command?

[tame rain]

lemme try

oh im lvl 0

wait lemme contact server owner

[compact pine]

Is there an easy way to reorder drown down panels ?

[restive condor]

Hey there! Unfortunately, no. You would need to delete and re-make sadly 🙏

[compact pine]

booo okay thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2098)

[restive condor]

No problem!

[sudden timber]

yo dan

how do i make like where members can make tickets

what command is it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey there. Please refer to the guide above ^^

[sudden timber]

hey @worldly helm so i invited it but it says its not in any servers i have permissions to.

wait my bad sorry for the ping im rlly sorry

[worldly helm]

No worries, as you can see in my name you are allowed to ping me. Could you please screenshot the error message?

[low plover]

Guys I can’t recover my rune mate account but have access to the email please help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[nimble swan]

how do i change what channel the submit ticket button is in?

[nimble swan]

able to help me as well?

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[worldly helm]

Hey there. Please refer to the guide above ^^

[nimble swan]

ok let me try

[worldly helm]

If you have any more questions please #🎫│make-a-ticket as I have to go for a while.

[scenic tiger]

When I do /closerequest it doesn’t send the embed. It just asks if I’m sure I want to close the ticket, how do I fix this?

[restive condor]

Hey there! You can edit the message from your Dashboard > Panel Configs > Messages > Edit Close Question

[scenic tiger]

Ok

[jade topaz]

Hello

I really need support

[worldly helm]

How can I assist you?

[jade topaz]

I have an account that I haven't logged into.

Normally it wouldn't matter

But the subscription continues

My email was stolen

So I can't log into my discord account.

[worldly helm]

I‘m pretty sure these Is nothing we can do. To be on the save side #🎫│make-a-ticket

[jade topaz]

What should I do?

[worldly helm]

#🎫│make-a-ticket <—

[jade topaz]

This is my first time doing it

[wanton cairn]

thee mesage set to apear only shows for me not the ticket creator

[stray nimbus]

heyo

how can i do when i press this buttons to create tickets?

[humble sequoia]

━━ kettl101's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! See below please

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[jade topaz]

My server has tickettool invited and it shows on the servers with ticket tool list on the website. However the bot is not responding to set up and the activate button on the website wont do anything

[worldly helm]

Heyy. Does the bot have all the required permissions execute commands?

[jade topaz]

yes it does

[tall walrus]

Does anyone know the variable for an here mention with the bot? I want the New Ticket Message to alert staff, but only those online

[worldly helm]

Heyy! Does @here not work?

[tall walrus]

Nope

[worldly helm]

Could you please #🎫│make-a-ticket

[worldly helm]

Same for you ^^

[tall walrus]

Copy. I thought if I gave the bot perms to do all mentions it would fix it, but it doesn't seem to work in my ticket channels /shrug

[jade topaz]

Hii I was wondering if anyone could help teach me how to make custom emojis for my server especially like letters and numbers?

[worldly helm]

Hey. This is not something regarding ticket tool. But there are websites you can download premade emojis of (For example https://emoji.gg)

[jade topaz]

Ahhh okay sorry 😅 ty <333

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 625)

[worldly helm]

You're welcome, glad I could help

[rich ridge]

how can i make the bot tag staff when a new ticket is created?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey there. Please refer to the guide above ^^

[rich ridge]

thank you sir

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 626)

[worldly helm]

You're welcome, glad I could help

[tribal bone]

will we ever get to purchase instances? for custom pfp for bot

[scenic plinth]

@thin cedar Esta é a última vez que direi isso. Este não é o servidor certo para o que você precisa de ajuda. A pessoa que estava ajudando você também não nos representa. Não podemos ajudá -lo.

[jade topaz]

I need help setting up Ticket Tool to work in my server

[tough shell]

Guys i have my permissions set to allow me to edit the tickets and i still cant? ive been trouble shooting this for an hour

[idle flint]

do you mean that you cant access the dashboard for a server?

[tough shell]

YES!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[idle flint]

Here is some info ^

[idle flint]

Are you having a specific issue or just don't know where to start?

[jade topaz]

Like i need it to answer the tickets

[tough shell]

it says permission level 4 (guild administrator)????

[idle flint]

That is good then, that means you at least have the correct permissions to be able to access it

what error are you getting when you try to access?

[tough shell]

Nothing? it just wont let me edit anything about the tickets

[idle flint]

got a screenshot as an example?

With what you are saying, it may be that you are trying to edit a premium feature on a server without premium?

[tough shell]

No like, I can't edit the panel message even

I have no idea why it's doing this lol

[jade topaz]

This is all it’s showing me.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[idle flint]

see above for the basic setup steps

[humble sequoia]

━━ Leo's inquiry has been moved to a ticket ━━

[gloomy trellis]

does anyone know how to disable someone who isn't a staff member from closing their ticket?

[austere forge]

You can head to the Dashboard > Buttons > Close Ticket > Support Team Only

[gloomy trellis]

thank you so much!

[autumn quartz]

i cant open a ticket in yielding art servers

it gives me a error called reached the channel limit and something called category

[austere forge]

As you're just a regular member, there's not much you can do about it. You need to inform the staff of the situation

[ionic crow]

Bonjour j’ai payer un ticket tool et je ne le trouve pas quelqu’un peut t’il m’aider svp

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[worldly helm]

Hey there! Those fields are premium only

[static bridge]

bro they need to redo this ticket system it doesnt work half of the time

[worldly helm]

Hey there 👋
How exactly is it not working?

[static bridge]

it keeps saying "this interaction has failed"

[worldly helm]

Could you show me a screenshot of that?

[static bridge]

it wont let me for some reason

its in red text tho

[worldly helm]

While trying to open a ticket on another server?

[static bridge]

wait nvm

[worldly helm]

Yeah, that is not something on Ticket Tool's end. That server keeps getting rate limited by Discord. That is not ticket tools fault. Please try again in 24 hours or tell their staff to switch to thread tickets.

[neon dust]

aaaaaa

i'm understand

thank

[worldly helm]

You're welcome, glad I could help

[candid wave]

Hello everyone, my question is could someone help me set up a ticket on my server because I can't get it to work? I've already looked on YouTube. I can't really find anything about it. Could someone help me with that? The server is German. I would be so grateful and I have to verify my account somehow but it says I've done everything but it doesn't do anything . So if it would be okay with you if someone would help me on the German platform

[worldly helm]

Hey. Bitte beziehen Sie sich auf die folgende Anleitung.

[stark rune]

1. Lade Ticket Tool auf deinen Server ein

Im ersten Schritt laden wir den Bot auf deinen Server ein. Sobald du dies gemacht hast und der Bot auf deinem Server ist, kannst du über das Dashboard deinen Server verwalten.

2. Erstelle ein Panel

Um ein Panel zu erstellen gehen wir im Dashboard zu den Panel Configs.
Dort angekommen, klicken wir auf Create Panel.
Tippe nun einen Namen für das neue Panel ein (du kannst gerne noch weitere optionale Einstellungen vornehmen).
Nachdem du auf Create Panel geklickt hast, kann es mit der Konfiguration des Panels im nächsten Schritt weitergehen.
Ein Beispiel, um ein Panel zu erstellen, ist in der Abbildung unterhalb dieses Textes zu sehen.

3. Sende das Panel in einen Kanal

Nachdem du nun ein Panel über das Dashboard erstellt hast, müssen wir dieses noch über den send Knopf im Dashboard in einen Kanal schicken.
Wähle den Kanal aus, welchen du für dieses Panel verwenden möchtest und klicke anschließend auf send.
Um weitere Hilfe zu erhalten, verwende den Befehl $help faq.
Ein Beispiel um ein Panel in einen Kanal zu senden, findest du in der Abbildung unter diesem Text.

Hast du Probleme das Panel in einen Kanal zu schicken?
Um zu überprüfen ob alle notwendigen Berechtigungen vergeben sind, verwende den Befehl $debug.
Dies musst du in einem Kanal machen, in welchem der Ticket Tool Bot ist.

[candid wave]

Danke mach ich

[worldly helm]

Super, wenn du Fragen hast, frag mich einfach

[late dock]

Hello, is it possible to have when someone makes a ticket, one role gets pinged, but the 2nd role only has access but doesn't get pinged?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey there. Please refer to the guide above ^^

[late dock]

Link just redirects me back to FAQ homepage

But based on the content of the message this doesn't help me.
Maybe I didn't explain it good enough 🙂

So example if someone makes a billing support, I want Billing-Support role pinged, but I want Staff Team role to be able to see the ticket also but not be pinged. I only want Billing-Support to be pinged

ah nvm i think i misunderstood...

[solid acorn]

hi

Hello asking for claiming nodepay

[austere forge]

As I already told you, you are on the wrong server here. We cannot help you. You need to look for a support server for what you are talking about

[valid hatch]

and my email address is blank even when I renew it

[austere forge]

You should have received an email from Discord to verify your account. If you haven’t, we won’t be able to assist you further, you’ll need to contact Discord Support - https://support.discord.com/hc/en/requests/new

[twilit grove]

Bro failed again

[worldly helm]

Hey there. That server has been rate limited by Discord, please try again in 24h or tell the staff to use thread tickets.

[twilit grove]

What ??

[worldly helm]

There is nothing we or you can do.

[twilit grove]

Good oh ok my ticket

[late dock]

Is it possible to remove this embed?

[worldly helm]

Hey there.
Dashboard --> Panel Configs --> Forms --> Auto display form results on the Ticket message as an additional embed

[late dock]

I guess premium users can't add their own bot to TicketTools?

[worldly helm]

Hello there 👋
Could you elaborate a bit more?

[late dock]

On some services you can add a bot token and have a custom bot of your own on your server but the backend is TicketTools

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[worldly helm]

Please refer to the guide above ^^

That is the only thing we currently offer.

[late dock]

Yea not what I was after but it's fine 🙂

[worldly helm]

Yeah, as I said that's the only thing we offer in that direction.

[true lava]

There's no way to automatically transcript right?

for free*

[worldly helm]

Correct, that is a premium only feature.

[true lava]

Is there no way to at least force transcript?

[worldly helm]

Nope. Sorry!

[plucky sapphire]

Guys, is it possible to when you made ticket tool in one server to do the same exactly in another server?

without doing it completly again

[worldly helm]

Hey nico! Yep that is possible. Please refer to the guide below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[plucky sapphire]

so I do that and I can use it in another server?

[worldly helm]

Correct, you create a backup key and then use it on the other servers dashboard.

[plucky sapphire]

Bet, thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #10 - 628)

[worldly helm]

You're welcome, glad I could help

[plucky sapphire]

btw, due to a big change I wont help anymore. I have school now from 7:30 am to 4:45pm

[worldly helm]

Oh alright.

[plucky sapphire]

I enabled the claim ticket option but it wont work

[worldly helm]

Do you have a premium subcription for that server?

[plucky sapphire]

No.

[worldly helm]

That's the reason why it's not working. Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[plucky sapphire]

ah ok thx

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #10 - 629)

[worldly helm]

You're welcome, glad I could help

[slim harbor]

It doesn’t let me change the name of the panel

I tried to click message content and It won’t let me

[austere forge]

Open the Embed Editor

[kind plaza]

Yo

[worldly helm]

Hello 👋 How can I assist you today?

[kind plaza]

I would like to set up a ticket

[somber parcel]

Hello! I'm stuck in a texture and can't do anything anymore... I'm naked in the river trying to freeze to death, I tried to overdose on medication, I have nothing left and don't meet anyone to help me :/

[austere forge]

As I already told you in the ticket you have opened, you are on the wrong server here. We cannot help you. You need to look for a support server for what you are talking about

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Please refer to the guide above ^^

[kind plaza]

Ok

Can only the owner of the sever can do this?

[worldly helm]

Only people with dashboard access can do that
You have the administrator permission
You have a Dashboard role or You are the server owner

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 2, 2025, 1:20 PM

[silent willow]

Anybody know if you have to be a server admin to use tool in server cuz I can invite the tool but can’t see the server in the tool settings

I didn’t make the server I’m trying to invite the boy to though

[worldly helm]

Hey! Are you refering to the Dashboard?

[silent willow]

Yes

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Please refer to the guide above ^^

[lunar rock]

How do I get to the ticket tool dashboard?

Nevermind.

[minor sedge]

How to create a ticket

For people to use in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed above please ⬆️

[short gull]

How long wil it take until i get my cod points made the ticket amd everything but no further messages?

[austere forge]

We can't help you, we're not related to this server

[slim harbor]

How do I set up “$claim” do I need to pay for It?

[timber kernel]

Claiming is a Premium only feature, yes.

[slate grove]

does anyone know what happens if 50 tickets are opened

(or rather, if too many tickets are opened for the category in which they're directed to open in)

[austere forge]

They will be moved to the top of the server, so out of the selected category, refer to the embed below to counter this

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[slate grove]

oh my god that is exactly what i was llooking for, thank you so much!!

[austere forge]

No problem!

[tender vine]

Why isnt the mail button there? I checked the dashboard I have it on.

[rocky arrow]

Meu servidor não aparece

[austere forge]

According to your Dashboard, it looks fine, could you try re-send your panel please

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[austere forge]

⬆️

[tender vine]

I did it twice

[austere forge]

Could you do it again and confirm that the button won't appear?

interesting indeed

[tender vine]

What do I do now?

[austere forge]

I'll move you to a ticket to see what wrong

[rocky arrow]

Como olha o id?

[humble sequoia]

━━ GuilermeXD's inquiry has been moved to a ticket ━━

[jade topaz]

Is there a way I can like have ticket tool send a message then react to it?

[worldly helm]

Hiii. That‘s Not possible.

[jade topaz]

Oh, I see

K

[marsh stag]

I'm trying to run /setup but the bot is not responding. Is the bot currently having issues? Or is it just me?

[restive condor]

Hey there! Could you try using the /debug command please

[marsh stag]

I think I solved the issue.. Didn't realise I was in my locked chat.. 😅

The bot didnt have permission to view my channel.. whoops

[restive condor]

That was it, glad to hear it works now 😄

[marsh stag]

Thanks for responding so fast lol

just a slight oversight of mine 😂

[green ocean]

heya! loving the bot so far! but im setting up a form but i was limited to 5 questions. tried using premium but didnt change it? is 5 questions a hard limit? 🙂

[restive condor]

Hey there! Sadly, yes. It's a Discord limitation

[green ocean]

ahh thank you 😄

[restive condor]

No problem!

[green ocean]

another quick question. is there a way to store a copy of a closed ticket (like a transcript) on a admin only chat?

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[restive condor]

That's right ^

With premium you can have it transcript automatically as well

[green ocean]

well this already bbeats the shit out of the other ticket bot great!

[restive condor]

Glad to hear you like it!

[storm cairn]

Hi! Is there anyway to blacklist somebody from making tickets?

[restive condor]

Hey there! Yep, are you looking to blacklist them from all ticket types, or just a panel?

[storm cairn]

All

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[restive condor]

See above please ^

[storm cairn]

O ty!

Thanks @restive condor :D

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2101)

[burnt current]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)
how can i solve this

[restive condor]

Hey there! Please make sure Ticket Tool has the VIEW CHANNEL & SEND MESSAGES permissions for that channel

[burnt current]

already i gived

[restive condor]

Could you try using the /debug command in that same channel please

[burnt current]

app didnt answered

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[burnt current]

can you solvei

can you come the server

i can give role

[restive condor]

No, that's not something we do unfortunately

[burnt current]

ok

[buoyant shoal]

Hi

[restive condor]

Right click on the channel's name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > View Channel

[burnt current]

i already did it

[restive condor]

Please try it again and ensure you save the changes

Please provide a screenshot of it also

[burnt current]

its turkish

[restive condor]

Is that for the channel specifically or the category?

[burnt current]

channel

[restive condor]

Try adding Ticket Tool's user instead of role

[burnt current]

it works thank youu

[restive condor]

Glad to hear!

[restive crypt]

hi i want to make a new catagory and ticket and i want you to teach me how exactly can i do it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, see above please ^

[restive crypt]

how to add a role to see the oppened tickets ?

@restive condor

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

See above ^

[cursive fox]

Hello

how do I change the limit for tickets per panel?

And also when a new ticket is created, I want to give the creator of the ticket the option to name the ticket

[worldly helm]

Hey there!
Dashboard --> Panel Configs --> Limits
Dashboard --> Command Configs --> Rename --> Allowed Roles

[cursive fox]

whats the dashboard?

How do I ping my support team on ticket open

[deft stump]

hello where i can pay with creditcard the rift menu ?

[restive condor]

The website

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above please ^

[restive condor]

You're in the wrong server

[deft stump]

tell me which server its for thiss please thanks

[restive condor]

We don't know

[hollow pendant]

hello a question can you install a cooldown in the ticket system so that you can only open a new ticket after 10 minutes, for example?

[restive condor]

Hey there! That's currently not possible unfortunately

[drowsy isle]

hello - i hope everony is having a lovley night/day

how do i cange the information from this to this

i was only able to change the name and i dont get how to change the other stuff

[restive condor]

Hey there! Could you please #🎫│make-a-ticket!

[drowsy isle]

oki

[astral pecan]

how do i make a $ command

so like $rename ticket n that

[dusk flax]

Hi, I have the following error when tryin to close tickets. I do not want to grant the bot permission to ManageRoles, as this seems unnecessary.

Warning: Unable to close ticket, missing permissions ManageRoles

[pseudo ravine]

Hey there! Ticket Tool requires that permission, as that’s how Ticket Tool can manage the permissions of tickets

[dusk flax]

This permission is only required for the premium feature of managing 'Open' and 'Closed' roles
https://docs.tickettool.xyz/dashboard/panel-configs/ticket-options#ticket-opened-roles

[restive crypt]

i want to add a new buttom here

how ?

[pseudo ravine]

It’s required when managing the permissions of a channel as well

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dusk flax]

The bot already has manage permissions in the channel, there is no reason for manage roles to also be required there

I don't mind assigning it to the bottom of the role hierarchy to grant it the permission, just doesn't seem necessary at all outside of this premium feature.

[restive crypt]

CAN U EXPLAIN MORE

[pseudo ravine]

It has the permission inside the ticket itself?

[dusk flax]

thats right

[pseudo ravine]

Could you please send a screenshot of this?

[dusk flax]

and the category

[pseudo ravine]

Explain which part exactly?

[pseudo ravine]

Have you given the permission to its integrated role?

[dusk flax]

The ManageRoles permission?

[pseudo ravine]

Correct

[dusk flax]

No, I am trying to see if there is a way to not have to do that, since the permission is required for an unused feature

[restive crypt]

i want to make a catagory for this new tickets how ?

[pseudo ravine]

It's a required permission on its integrated role, hence why Ticket Tool is giving the error

[pseudo ravine]

The embed I sent shows you how to add another button

[restive crypt]

I WANT TO MAKE A NEW CATAGORY FOR PEOPLE THOSE oppen this new tickeet

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dusk flax]

Granted the permission, still think this is highly unncessary outside of the 'closed'/'open' roles feature

[pseudo ravine]

It's required for managing the permissions of tickets, like I've mentioned before

[graceful lintel]

Hi, i invited the bot and i still got following message in dashboard: You don't have access to this server.

Other dc server works but not there

[covert swallow]

Are you the owner or do you have the Administrator permission?

[indigo ridge]

.

[stray nimbus]

how to give acces to send images?

[graceful lintel]

Owner, i think in past i had premium

[covert swallow]

Could you use the $debug command in your server please

[covert swallow]

Within a ticket?

[stray nimbus]

yes

[alpine comet]

Hola busco un ticket

[mossy path]

hi i’m finding set up really confusing if someone would be able to walk me through it maybe?

[jade topaz]

What does the automation command do?

[humble sequoia]

━━ skye's inquiry has been moved to a ticket ━━

[vapid merlin]

in Ticket Tool forms, can people who respond it when they make a ticket, share files?

Hi @pseudo ravine can you help me?

[pseudo ravine]

Hey there! You can head to the Dashboard > Permissions > Ticket Owner Permissions > Edit opened > Attach Files >

[vapid merlin]

ok

thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[bright aspen]

Is it normal that a ticket dissolves after a week of inactivity? My friend had this problem in a server and i would like to see if its actually due to inactivity or not

[tender warren]

someone knows what happening? i have administrator in the server and the bot is there and when y try connect the bot it appears this

i solve it

[frosty tangle]

Why ticket tools is not responding

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[slate loom]

So, Whenever Someone Tries To Open A Ticket, It Says: "You don't have permissions to do this."

[slate loom]

Hello?

[austere forge]

There’s no need to replying to a support members latest message

Give me your server ID/ name please

[slate loom]

Can I DM You?

Or Do I give it right here

[austere forge]

Only here please

[slate loom]

1220669593899761786

[austere forge]

On both your panels, you have enabled the Support team only option, which means that only your staff can click on the button

You've also selected several roles in the Disabled roles field, so make sure they're not your server role members

[slate loom]

Ok, Thanks

[austere forge]

No problem !

[tropic ore]

yall i need help

i invited the ticket tool bot to my server but the dash board wont come on

and i want the bot to be in another server:(

[slate loom]

So I forgot where the Support Only Team Option is (Yes I enabled it)

[silver walrus]

Hlo i add the create ticket option in my community but when my member create the ticket everyone se the ticket how can I solve that

I want only when give permission to create ticket when member can create ticket only and when member create ticket no one can see the ticket only admin or ticket created member see the ticket only.

Please help me

[open marten]

Airdrop gives an error that am not eligible I wait for next season please advise

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[austere forge]

Dashboard > Panel configs > Buttons > Create ticket

[silver walrus]

@austere forge help me

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[silver walrus]

@austere forge isasa to ticket create wala Category channel nahi dekhaga but main chata hun ki jab ticket create kara woh everyone ko dikhai nahi de sirf admin ko jisna ticket create ke hain usa dikhai de

[austere forge]

I only speak English, nothing else

[silver walrus]

From this setting only category channel we're ticket create option show was disabled I want suppose I give you example one member create ticket for her problem but her ticket show to everyone which I didn't want I want when anyone create ticket only Admin see her ticket and he see the ticket

Not everyone shows the ticket created by member

[austere forge]

Give me your server ID / name please

You can run the $id command on your server to get this

[frosty tangle]

It has all permissions but still doesn’t work

[austere forge]

Could you run the /debug command please

[frosty tangle]

In my server ?

[austere forge]

Correct, in the channel where you try the commands

[frosty tangle]

Okay let me do it

[silver walrus]

Where I give my community id in dm or support chat

[frosty tangle]

I did

[silver walrus]

Where I give my community id in dm or support chat

[austere forge]

Make sure that the bot has : VIEW CHANNEL perms in the channel

[silver walrus]

Hlo

[bright aspen]

Hey people is it normal that the ticket somehow gets deleted after a week or so of inactivity?

[silver walrus]

Where I give my community id in dm or support chat

[bright aspen]

A friend 'o mine had that problem

[silver walrus]

Where I give my community id in dm or support chat

Hlo 3v. Bhaiya

[austere forge]

It seems that this is not related to a problem with the bot Discord Ticket tool, we won't be able to help you.

There's no need to spam either

[austere forge]

Please open a ticket - https://discord.com/channels/509192800865353738/571706435449257997

[silver walrus]

Brother it's related to a Discord ticket tool I run a community

[frosty tangle]

It has view Chanel permission but still don’t work

[austere forge]

In this case, please #🎫│make-a-ticket

[austere forge]

move to a #🎫│make-a-ticket please

[open marten]

I have an issue with airdrop it says am not eligible anyone who had this problem and how did you solve it

[austere forge]

You’re in the wrong place
We only provide support if you have a problem with the Discord Ticket tool bot, nothing else.

[open marten]

Okay where can I get assistance

[austere forge]

Unfortunately we don't know, you'll have to find out which server it is

[open marten]

Okay thanks

[austere forge]

No problem! 🙂

[vague cedar]

Hello

[worldly helm]

Hello 👋 How can I assist you today?

[vague cedar]

Need help with my ticket

[worldly helm]

Please elaborate

[vague cedar]

Like I'm talking to a robot in there

[visual ivy]

hi 🙂

[worldly helm]

Huh? What do you mean with "Need help with my ticket"? I can't help you if you dont elaborate.

[worldly helm]

Hello 👋 How can I assist you today?

[humble sequoia]

━━ M2T High0nkey's inquiry has been moved to a ticket ━━

[visual ivy]

I just want one part of premium for a one time fee instead of as a subscription. That being Automatic Transcripts

[worldly helm]

That is not possible. You can only pay monthly or yearly. Feel free to apply for Ticket Tool partner, if applications open

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[visual ivy]

I mean through the website it isn't possible but sending the right person money via like paypal is. Let me put the cost of premium for a year into perspective. 3 months of minecraft server hosting costs is pretty much the same amount this subscription costs for a year. And the bot is for my minecraft servers discord anyway. 66 dollars a year for premium is ridiculous. I am willing to way overpay for a feature I don't think should cost more than maybe a couple dollars on its own just so I don't have to worry about a subscription that would end up being my biggest cost per year for my minecraft server besides hosting.

[worldly helm]

Well, we do not offer each premium features. Sorry.

[narrow forge]

my dumb ah got helped by youtube tutorial xd

[worldly helm]

Alright, lovely to hear!

[latent flower]

Hi guys, 1 question. If I trasnscribe a message, does embedded links also get saved?

[restive tiger]

Ok so I want to use the tickets system just to create/dispense a Match Ticket ID Number for a Online FC 25 League. Would this be possible to do as I have had a look at the system and cannot get my around how to do something like this using your tickets feature maybe am dumb as am unsure how to do this 🤣

[austere forge]

They will appear in the transcript but won’t be clickable. To access the links, you’ll need to copy and paste them into your browser

[austere forge]

You want setup Ticket tool on your server right ?

[restive tiger]

yes but am just looking for a counter style ticket like you go into the doctors and get given a ticket number 🤣

like a waiting ticket number 🙂

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to embed above please ⬆️

[latent flower]

so the info within, say a PDF, wont be available, unless prior uploaded to the web and with the link in the ticket. I.e, you dont do any hosting of the file

[restive tiger]

yeah i have all of this setup

[austere forge]

Unfortunately, you will not be able to access its contents

[latent flower]

got it, thanks!

[austere forge]

No problem!

[worldly helm]

Hello. What you are trying to achieve is not possible with Ticket Tool. Sorry!

[restive tiger]

2. Create a Panel

I can't find this option

[restive tiger]

ok just seen this thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #10 - 631)

[austere forge]

Panel configs > And use a button green

[restive tiger]

would this not work Ticket-{count} in the Menu > Ticket section

[worldly helm]

The {count} variable is the default one, it adds +1 every time a ticket gets created. Maybe that works for you I'm not sure.

[restive tiger]

yes thats what i am after am just hoping when a ticket closes it doesnt -1 on the ticket numbers i'll try it out see what happens 🙂

🤞

[worldly helm]

If you close a ticket the variable stays the same, there will be nothing taken away from it 😃

[restive tiger]

so after doing all the above create panel and send to channel i am getting this message when using / new

New command not monitoring this channel

[worldly helm]

Dashboard —> Panel Configs —> Command Style —> Monitored channels

Sorry for the late reply

[restive tiger]

figured it out

thanks guys and its working like a well oiled Lamborghini

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #10 - 632)

[worldly helm]

You‘re welcome, glad I could help

[tawdry hare]

is there a reason ```Time Code / Trial

Expires
March 10, 2025``` is shown yet all premium features locked

[austere forge]

Can i get the server ID / name please

It should be fixed, please refresh your page

[tawdry hare]

thx

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 851)

[austere forge]

No problem !

[twilit horizon]

im trying to set up the bot for a server but when i try to open a ticket from my alt account it says it has no permissions, but the only role i have as "disabled" for creating tickets is a blacklist role which my alt doesnt have

[worldly helm]

Hey there 👋

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Is the exact same role in: Dashboard --> Server Configs --> Blacklisted roles?

[twilit horizon]

let me check

[twilit horizon]

i think this is it?

[worldly helm]

Yeah, as you can see you blacklisted everyone which means no one can create any ticket

[twilit horizon]

because it says commands/reactions so i thought it didnt include ticket creation

okay all sorted out, tysm!

[worldly helm]

You're welcome, glad I could help

[vocal steeple]

Why i cant edit embed editor?

Can someone help me?

I want add author image url

[worldly helm]

Hello. That is a premium only feature.

[vocal steeple]

Hmm oke

[hollow garnet]

مشكوررره يادنيااا

[lethal drift]

من يعرف يسوي تكت

[wispy skiff]

Hello, I can´t go to the dashboard, after the Ticket Toll join my server

[austere forge]

If you don't see your server on the Dashboard please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[wispy skiff]

It doesn´t work

[wispy skiff]

Here is the Text of my problem: "Login process is successful. But something went wrong. Please return to the login page and try again."

[austere forge]

Can i get the full screenshot please ?

[wispy skiff]

I also try it in different browsers

[austere forge]

Can you try to clear the cache and delete cookies of your browser please

[wispy skiff]

I did, but it didn´t work

[stone basin]

What i should do in dashboard when someone claiming from button the name of the button change ?

[austere forge]

It's not something Ticket tool does

[austere forge]

Could you show me a screenshot of the login page

[stone basin]

Oh ok

[wispy skiff]

do you mean that?

[austere forge]

Correct, now click on the "Login with Discord" and show me a screenshot please

[wispy skiff]

I copy this link and paste it into different browsers

[wispy skiff]

and then it comes this

[austere forge]

One moment please

Could you try with this link and when you click on this link, try to refresh the Dashboard page

[wispy skiff]

Thank you, it works!

[austere forge]

Amazing!

glad to hear

[median stone]

Can someone show me where the panel ID is? I dont see ... 😭

[worldly helm]

Hey there! It's the number before the panel name

[median stone]

Oh!😭

[raw magnet]

why when i put the id of role it doesn't work ?

[worldly helm]

Hey! How exactly does it not work?
Please send a screenshot of when someone opens a ticket.

[raw magnet]

okay few second

[raw magnet]

oh no it's ok it work, sorry for the inconvenience...

[worldly helm]

Alright, have a nice day

[graceful lintel]

Is it possible to create a form with text inputs and a file upload?

[median stone]

Is there a chance i can remove this embed ? If yes then how? 🎀

[worldly helm]

Hey there! Removing the embed is a premium only feature.

[worldly helm]

Hey. File uploads no, what do you mean text inputs?

[median stone]

Is the 7-day free trial for free , just to make sure ! <33

[worldly helm]

Yep, it's free.

[median stone]

Okay

[wispy skiff]

in the dashboard I can´t see every category with channels. What is the problem?

[austere forge]

Try using the sync button at the top left of your Dashboard and re-try please

[median stone]

How can i fix this?

[wispy skiff]

it doesn´t work

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Please refer to the guide above ^^

[median stone]

Okay

[austere forge]

Please move to #🎫│make-a-ticket

[wispy skiff]

I don´t know why, but the Ticket toll don´t send a massage in the channels

I only can choose categories

[worldly helm]

Please show me what you mean with a Screenshot

[cursive junco]

my bot is oofline

[restive condor]

Hey there! Could you provide a screenshot of that please

[vestal shard]

is there away to look at the full tickets that was closed the last 10 ticket?

also is it away to see the full ticket some are cut off and cant see the full convo

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[odd token]

hi guys

so i made fields that people have to fill out

but i dont know how i can see what people wrote there

[restive tiger]

hi again its me so the ticket counter system am using is working great my only snag is that each member can only create 1 ticket is there a way to allow a member to create a larger amount of tickets

[misty hearth]

How do I make a ticket panel on the sever so people can make a ticket

never mind

[keen comet]

Do you guys know how to put two panels in the same message?

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Forms
Please enable the second switch

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Limits

[restive condor]

Hey there! Of course, see below please

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[odd token]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2103)

[restive tiger]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2104)

[misty hearth]

Hi! How do you private this so only i can see it or move it to a different channel?

[vestal imp]

Is it possible to create tickets into different channel categories? Like 1 for reports, 1 for bugs, 1 for applications etc.?

[restive condor]

Hey there! You can configure Ticket Tool from the Dashboard https://tickettool.xyz/dashboard

[misty hearth]

ty @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2105)

[restive condor]

Hey there! Of course, you can select different categories for each panel

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vestal imp]

I want to pair it with the dropdown menu, whereas if they select "report a player" it opens a ticket in that channel category, and same for the other categories. Is that possible?

[restive condor]

Yep, each dropdown option is connected to a panel

So simply select categories for the corresponding panels

[vestal imp]

Ah I see. Thanks!

Is it possible to import/export type of thing with the panels?

Copy/paste

[restive condor]

If you mean transfer it to a new server, yes

Apply a setting to all panels isn't possible at this time sadly

[vestal imp]

Ok

For the multi panels which panels should I put in that field?

If I want to use that

[misty hearth]

I still dont know hot to do it @restive condor

[vestal imp]

Can I make the ticket names name-based instead of number-based?

[restive condor]

What exactly are you trying to do

[restive condor]

The ones you'd like to have buttons for, i.e. attach (eg. #🎫│make-a-ticket)
All those panels have been attached to the English Support Panel

[restive condor]

Yes but custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[vestal imp]

Ok

Tyty

[north ridge]

where can i upload a photo for ticket message?

[karmic smelt]

How do you edit the panel message? It doesn’t allow me to click/edit the text

[restive condor]

Hey there! You can click on "Embed Editor" to edit the embed message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[golden chasm]

How do i add the ticket message to my server?

[restive condor]

Hey there! You can upload the image someplace like https://imgur.com and use the image link

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[north ridge]

Why i can't see thread channels?

[karmic smelt]

Does this require premium? Even after doing this, it still doesn’t let me. It just comes up with options like change colour, etc

Never mind, figured how to do it. It took a while to see that message as it’s a similar colour to the background. Maybe if it was a different colour it might catch the attention of future users.

[mighty spruce]

can i have some help?

@stark rune

[lament pike]

@stark rune

[lofty current]

@stark rune

[restive condor]

How can I help

[restive condor]

How can I help

[restive condor]

How can I help

[restive condor]

Hi there, what exactly are you referring to?

[north ridge]

Its working now

[mighty spruce]

Sorry man it’s too late cuz I solved my problem,thank you for trying to help though

[trail junco]

Any idea how to fix this? was just using the bot fine, updatded some configs to enable multiple options for tickets. and Then this happend any now I can not access the server at all

@stark rune

Now just got this aswell

[restive condor]

Hi there, you seem to have a bot error on the Dashboard.
Your premium subscription has expired

Are you looking to renew it or switch it back to the white bot?

[trail junco]

I never had premium? I only got the bot like a few days ago

[restive condor]

Ah, then you must have accidentally enabled the premium bot

You can use the /botswitcher command on your server to switch it back to the white one

[trail junco]

Thank you! I have made a dropwdown for the tickets but it isn't updated server side. Is there something else I need to do to update the server? I have re-synced via the website multiple times

[restive condor]

Please re-send your updated panel

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[lapis ermine]

how can i export data from "tickets" into "ticket tool" as its closing in 2 days

[restive condor]

Hey there! It's sadly not possible to export the data. You would need to re-make it

Please let me know if you need any help setting it up

[astral dew]

I need help. I'm setting up the ticket tool in my server and I'm wanting it to send the tickets to a designated category but it says "This interaction failed"

is there something I'm doing wrong?

[restive condor]

Hey there! Could you try using the /debug command in that same channel please

[astral dew]

I've figured it out but now it won't show the certain channel i want people to be able to make the tickets in. It shows all the other channels apart from the ones i want to use lmao

[restive condor]

Where exactly is it not showing?
EDIT: Got to go, please #🎫│make-a-ticket

[jade topaz]

hello

[vale quiver]

hi, once I try to claim a ticket whether it's the $claim command or /claim .. It doesn't work- I enabled claiming and it still doesn't?

?help

[heady cedar]

Yooo is there gonna be whitelabel anytime soon?

I need to change profile pictureee

[jade topaz]

How can I do something like that with the ticket bot in the example photo?

[jade topaz]

help\

i need help

how do i get a claim button when i enabled claim button it isnt there to claim a ticket at all like what do i do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[violet wraith]

how do i get help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[elder yew]

hi how do i tag a team role whenever a ticket is created ? so my team members can get a tag that theres a new ticket

{@Role Name} / {Role ID})

[tribal ibex]

Hey is there anybody on rn?

[candid lodge]

Hi, when generating transcript, the link I clicked on is not working:

api.tickettool.xyz refused to connect.

Everything was fine yesterday, just started today.

[tribal ibex]

Where do i go to change what category the tickets pop up in

[tawdry hare]

where can I edit the name n stuff of the ticket tool on website

[worldly helm]

Dashboard —> Panel Configs
It depends on what you want to edit

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[tawdry hare]

the name of the ticket bot itself

like that 'Ticket Tool Gold | Premium Bot'

[worldly helm]

Refer to this guide pls ^^

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

^^

[tawdry hare]

ah okay ty

ty @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #10 - 633)

[unique granite]

Opa sou brasileiro e queria saber como muda o idioma do bot ticket Tool?

[idle star]

is tic down?

nvm, its aight now

[civic gate]

Can anyone else not close tickets

Nvm

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[boreal cape]

Is it down

[worldly helm]

Please refer to the guide above^^

[worldly helm]

Hey there! Nope, what makes you think that?

[boreal cape]

It wasnt responding when I was trying to open a ticket

[mighty otter]

It was down for me, it's now gone back up.

[boreal cape]

One of my admins told me that support for ticket tool is being discontinued on march 5th

is this true?

[worldly helm]

Hey there! Nope, its not. That's for the bot Tickets.

[worldly helm]

Could you show me a Screenshot of that

[boreal cape]

I cant anymore as it is now working 😭

[boreal cape]

Can you elaborate on this, will my ticket tool still work? what is being discontinued?

[worldly helm]

Ticket Tool will still work and you will recieve full suppor, nothing will change. (We provide Support for that only)

Tickets will discontinued on the said date.

[worldly helm]

All good, glad it‘s working again :)

[boreal cape]

What is tickets??? is that another bot?

[worldly helm]

Correct, that's another discord bot.

Sorry for the confusion.

[dim echo]

How can i add gifs like that

[worldly helm]

Hiii 👋
Adding Images to the embed is a premium only feature.

[dim echo]

Zamn

[young sierra]

how do i add a certain role to see tickets

@worldly helm

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Refer to the embed above please ⬆️

[young sierra]

ty

[vast cloak]

hello

[worldly helm]

Hello 👋 How can I assist you today?

[vast cloak]

i added the bot to a 2nd server but it wont show up in the dashboard, even after updating sync

yes i have full powers in the server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Please refer to the guide above ^^

(In that case, log out of your account on the dashboard and log in again)

[vast cloak]

already tried

[worldly helm]

So, the bot is in that server.. could you tell me what you did so far?

[vast cloak]

just invited the bot

btw permission level says im lv0

but i hve admin powers

[worldly helm]

No, you don't. If you have the administrator permission it could show Level: 4.

[vast cloak]

in the roles section i have the same as the owner

[worldly helm]

Doesn't matter. Guild owners always have full permission of the server, it doesn't matter which role they have or not.
Either ask for the administrator permission or ask the server owner to add you to the dashboard using a Dashboard Role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 4, 2025, 9:30 AM

[vast cloak]

ok ty

[worldly helm]

You're welcome, glad I could help

[vocal briar]

Hey ticket tool

[worldly helm]

Hello 👋 How can I assist you today?

[vocal briar]

How to make this into a emoji

[worldly helm]

We don't know. We can't help you as we only provide support for the Ticket Tool discord bot.