🆘│community-support

[ornate viper]

Hello I am having a problem where the server can not see ticket tool only admins can

[worldly helm]

Hey! That is due to you not having permission to see the message history of that channel.

[ornate viper]

Thank u

Let me try that

[heady smelt]

does anyone know how long attachments stay in transcripts? it used to be there for awhile but these days i seem to not be able to see attachments after a day or so

example of an image attachment from a ticket from yesterday

[pseudo ravine]

Hey there. I believe it's around a day or so. Unfortunately there's nothing Ticket Tool can do about this, unless you have a premium subscription then Ticket Tool will save upto 8MB worth of attachments

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Hey there. Do you have a premium subscription?

[unreal rock]

@worldly helm help?

[pseudo ravine]

Adding an image requires premium

[scenic plinth]

Holiday Support Closures

Friendly reminder from now until December 26th, our support system will be closed for the holidays. Voluntary support by support members and community members are welcomed.

Pinging and/or direct messaging staff during this time will result in a 7 day ban from the support server. Please respect our teams need to spend time with family.

Happy Holidays from Ticket Tool!

[brittle tartan]

Hi

When I put the bot in my server I created the panel and it didn’t appear when I did /setup and did all the steps. Can anyone help?

[pseudo ravine]

Hey there. Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[brittle tartan]

Thank you. This helped me

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[desert kindle]

Hi, can someone explain to me how to contact bloxluck support? I wanted to withdraw my soul gun and it was donated 😦

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[main crest]

Claiming My Giveaway Prize

: Hello, I recently won a giveaway, and I would like to claim my prize. Please guide me on how to proceed. Let me know if you need additional information.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[dim yoke]

Would it be easier to set the bot up on a pc or mobile?

[pseudo ravine]

Hey there. Some people may prefer a PC but it’s possible on both

[dim yoke]

I’m trying to sort it out on mobile but it seems to not want to sync my server?

I have it in my server I can do the commands etc just can’t do /setup it comes up with a message saying “the application did not respond”

[main crest]

I want you to guide me on how to create a ticket because I won in your giveaway.

[scenic plinth]

You have been told we cannot help you as you are in the wrong server.

[pseudo ravine]

Please make sure Ticket Tool has the “View Channel” and “Send Messages” permission in the channel

[dim yoke]

Don’t matter about my issue anymore did a rookie mistake and didn’t give the bot the perms it needed

Can you add more then one option to the list for the reason of the ticket without having 4 different icons to pick from

[finite sky]

Hi is there a way to save our ticket history?

[slender ivy]

Yo

[pseudo ravine]

The only way to add another panel is to add another button

[pseudo ravine]

Hey there. Yes, that’s what our transcripts feature is for. Please refer to the embed below!

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[pseudo ravine]

Hey there. Do you need any support for Ticket Tool?

[dim yoke]

I’ve just done 4 separate ticket bots for each part of my server is there a way on how to make the text bigger on the panel it self? Like # bigger or bigger dose that format work ?

[pseudo ravine]

Yep

[dim yoke]

Ok thank you

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[finite sky]

thanks now how can I configure from this?

[iron night]

Gave +1 Rep to @humble sequoia (current: #19 - 356)

[pseudo ravine]

Please make sure Ticket Tool has the “View Channel” and “Send Messages” permissions in that channel

[finite sky]

thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 926)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[polar tulip]

Does anyone know whether using private thead still requires discord server reaching level 2 or no?

[pseudo ravine]

Hey there. I believe you do not need level 2 boost anymore

[polar tulip]

great, so no more boost required at all, or still need level 1 boost

[pseudo ravine]

I believe no more boosts are required

[rain knoll]

Servers are down

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fossil crane]

Eu perdi minha conta alguém me ajuda por favor

[hallow hill]

trying to open ticket to be whitelisted for server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[snow relic]

Hi, I played earlier today and I had almost 30 huges that a friend had given me, and when I logged in again today, not more than 15 minutes ago, I was shown very few huges of those I had.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stark dune]

What is this? I want a solution

quickly

[fallen vessel]

@Jp primeira tenente acabou esquecendo de dar a patente

[slender mountain]

How to make multi panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hiii!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hello there! Please refer to this ^^

[icy pumice]

Bump

[frigid cypress]

Hallo

[worldly helm]

Moin, brauchste hilfen wegen Ticket tool?

[frigid cypress]

Ja für nodepay

[worldly helm]

Wir bieten nur hilfe für Ticket Tool, sorry.

[frigid cypress]

Ja aber wenn ich dort mochte tiket auf machen dann kommt hier ich verstehe das nicht

[worldly helm]

Wie gesagt, wir können dir nicht helfen.

[frigid cypress]

Ok danke

[pulsar merlin]

How do i fix this? https://cdn.discordapp.com/attachments/1320800780030185584/1321098485809811507/IMG_0297.png?ex=676c0057&is=676aaed7&hm=fbb180850f010a541320b4ffdb67a11c38f34884675be3ec0517962cc248d815&

My member is having a problem open a Staff Application

[worldly helm]

Hey there 🙂

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard ⬇️ ⬇️

Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.
Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.
Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[pulsar merlin]

Ok ty it worked

[wispy cypress]

Pls help me

How fix failed to create . Im try create ticket in server

[tacit niche]

Akki00888

[worldly helm]

Hello. Do you need help regarding Ticket Tool?

[tacit niche]

Yes

[worldly helm]

Hiii! 👋
Please send the error message.

[wispy cypress]

1 sec

[tacit niche]

My ticket Akki00888

[worldly helm]

Please tell me what you need help with.

[worldly helm]

That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow.

[wispy cypress]

Ok thx

[tacit niche]

New member ticket kese lena hai bhai

MY I'd Akki00888

[worldly helm]

As i said, please tell me your issue. Otherwise i can't help you.

[tacit niche]

Ticket kese le bhai

[worldly helm]

Please wait for a staff member to help you.

[flat elm]

hey, how to change the profile of the ticket tool bot

[worldly helm]

Hey. You can't.

[flat elm]

why?

[worldly helm]

It is not possible yet. The developer is working on a way to do it with premium though.

[flat elm]

okey thx

[worldly helm]

You're welcome, glad i could help

[stoic steeple]

how to fix failed to create?

[worldly helm]

Hiii. Please send the error message.

[stoic steeple]

failed to create ticket

[worldly helm]

Please send a screenshot.

[worldly helm]

That server has been rate limited by Discord for an excessive amount of tickets created within 24h.

Please reach out to server staff so they switch to threads instead of channels, or try again tomorrow.

[stoic steeple]

thx

[somber umbra]

How do I fix this? It's been like this several times

[solemn stone]

my support team cant close a ticket, even tho the required role is given

[icy pumice]

Hey, is there any way for links to be properly embedded after they were submitted via forms within a ticket?

Please tag me once you answer.

[desert kindle]

Hello, I have received the response to my ticket in which I reported that my weapon had been raffled off. Instead of giving me a solution they said I was lying. Here's a question if I had donated it why would I be claiming it. Well I think as advice they should add a button to block it The giveway button, as it is annoying for some users who often get confused. That's all, thank you very much

[muted bloom]

Could someone help me, this error appeared here but I can't get in touch with support (developer)

[worldly helm]

We can't help you. Sorry!

[worldly helm]

Hii. Please refer to the guide below.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[muted bloom]

I couldn't do it again, it must be because I don't have those levels. But how can I contact support? I was banned for no reason and I'm in complete despair.

[worldly helm]

We can't help you then.

[muted bloom]

Ok

[jagged spindle]

Is there a way to change what this message says?

[worldly helm]

Heyy! 👋
Nope, you can't change that.

[jagged spindle]

alright thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 444)

[fair burrow]

#🆘│community-support I've been using the herond browser for over a month now, but for some reason the medal hasn't been unlocked. Why?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silent basin]

oof just saw this i will do when it reopens

[merry trench]

@humble sequoia

[boreal belfry]

Can one of you help me set up the ticket app in my server

I don’t know how

[worldly helm]

Nope, we can help but won‘t do it for u

[boreal belfry]

Yea ik I just have like no idea what to do

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

FINALLY

setup command in my server didnt worked

[pseudo ravine]

That is from a different bot

[jade topaz]

a

[pseudo ravine]

If yours is giving you a The interaction did not respond error, please make sure Ticket Tool has the View Channel and Send Messages permissions in the channel

[jade topaz]

understood

why i cant edit message content in dashboard?

[pseudo ravine]

It requires a premium subscription

[jade topaz]

😔

[jade topaz]

i cant make a ticket in the tsb dc server because it says discord rate limit

@pseudo ravine

.

[proud osprey]

Guys the low role can close and delete ticket and ppl apart from the owner of the ticket can also enter the opened ticket

[pseudo ravine]

Hey there. Could you elaborate on the “low role”?

[proud osprey]

Like a role for members

I don’t want to be able ti close tickets or see them

[jade topaz]

Why is not deleting? The channel

[stray bobcat]

If it's not deleting after you click delete, it's probably because the bot lacks permissions to delete channels, or you have storage mode enabled.

[pseudo ravine]

You can go to the Dashboard > Permissions > Ticket Owner Permissions > Edit closed > View Channel >

[proud osprey]

Like the ticket owner I don’t want them to be able to close a ticket js the support roles should

[pseudo ravine]

Well, by default the ticket owner gets their access removed when a ticket closes

You should go to the Dashboard > Buttons > Close Ticket > Support Team Only >

You should also go to the Dashboard > Command Configs > Close > Support Team Only >

[smoky sundial]

Yooo

[pseudo ravine]

Hey there. Ticket Tool needs the “View Channel” permission in your support category

[jade topaz]

ahh

[wild current]

Hey, merry christmas all! Is there a simple way i can limit a role to a dropdown doing such a thing? Like i wanna limit a dropdown option to a certain role, while others works.

I can't figure it out via the docs :(

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Create Ticket > Allowed Roles

It works for dropdowns as wells

[wild current]

Nice thanks. Would you know if it priorities allowed roles over disabled roles?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 928)

[pseudo ravine]

Allowed Roles override Disabled Roles

[opal jewel]

Is the premium tickets bot down? Interactions keep timing out in my server.

[wild current]

thought so. Thanks!

[pseudo ravine]

Hey there. We only provide support for Ticket Tool, not for Tickets

[opal jewel]

Yes sorry I am talking about that

There’s so many that I mix it up

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @wild current (current: #355 - 1)

[wild current]

Appreciate you helping me on Christmas Eve :)

[pseudo ravine]

No, the premium bot is not down. Please make sure Ticket Tool has the View Channel and Send Messages permissions in the channel

[opal jewel]

I’m sure it does since the interactions aren’t instantly timing out. It’s after a few seconds.
Is it possible for interactions to be timing out if the payment hasn’t been renewed? If so I need to go to the person who bought the sub

[pseudo ravine]

What's the server ID? I'll double check to see if the subscription is active

[opal jewel]

987798554972143728

[pseudo ravine]

Alright. It does seem like the subscription expired

[opal jewel]

Ah alright 👍

Will renew. Thanks!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[vale spire]

Hello all, and happy holidays 🙂 I have Ticket Bot putting tickets into 1 category and closed into another, unfortunately my staff members of a "lower" rank can not see the category or tickets.

All perms are set as needed I want say but unsure. Do they need Admin access to see them?

TY for any help provided and hope everyone have a wonderful end of the year!!

[pseudo ravine]

Hey there. Are you referring to when the category is empty? Or when it has some closed tickets and they can't see the tickets?

[vale spire]

it has an open ticket atm and they cant see the area. I viewed the discord as well with there role and unable to see category. I have used this in the past but its been some time. ty 🙂

[pseudo ravine]

Is the role a Support Team role or an Additional Role?

[vale spire]

support

[pseudo ravine]

Make sure that they have the View Channel permission marked as under Dashboard > Permissions > Support Team Permissions > Edit closed

[vale spire]

that is all set yes

[pseudo ravine]

What's the server ID? I would like to double check something

[vale spire]

where does one find that sorry...

[pseudo ravine]

You can run the /id command in your server

[vale spire]

1068200830286704770

[pseudo ravine]

One moment

Which role is having this issue?

[vale spire]

overseer, noble and knight should see the open, overseer and noble should see closed

i think i fixed it...

i resent the ticket button and removed old one

[pseudo ravine]

Well, at least it managed to get fixed

[vale spire]

yes, i have been at this an hr or so now lol .... "facepalm" lol... ty very much. Happy Holidays all!!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[earnest comet]

why bot just sends this > Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[earnest comet]

its just the emoji?

[pseudo ravine]

Yep, that error is only about the invalid emoji

[earnest comet]

oh thanks i strugled for 30 mintues to find out

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[sleek meteor]

how do i make it so tmods have access to the tickets i tired everything

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[tacit bone]

I forgot my password. How do I reset password please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[smoky sundial]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[smoky sundial]

I need help with this

[pseudo ravine]

[smoky sundial]

How to do it

[pseudo ravine]

Go to the category in your channel list > Tap and hold on it > Edit Channel > Permissions > Ticket Tool > View Channel >

[naive sigil]

How to solve

[nimble plinth]

Socorrooooooooo

[naive sigil]

?

[pseudo ravine]

Hey there. You will have to wait until the staff of that server delete some tickets

[naive sigil]

Ok

[smoky sundial]

Still doesnt work

[pseudo ravine]

Did you get the same error?

[crisp pebble]

Can someone please help

I made a ticket in my channel but I don’t know how to properly set it up.

[pseudo ravine]

Hey there. How exactly were you wanting to "properly" set it up? As I'm assuming you've sent the panel to your channel already

[crisp pebble]

This what I’ve done so far

But idk how to set up like the questions

I’m on mobile btw.

[worldly helm]

Heyy!
Inside the panel or if u click the button a pop up opens?

[crisp pebble]

Like if I click create ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Please refer to

[crisp pebble]

Okay sorry I’m like rlly new to discord 😭 but how do I get to panel settings?

[worldly helm]

Via the Dashboard (link is in the bio of the bot)

[crisp pebble]

idk maybe I’m just slow. But when I click forms it’s doesn’t show where I can edit and make the ticket itself.

It just shows question editor

[crude sable]

Come si riscattano i vbuck

[crisp pebble]

@worldly helm

[worldly helm]

Yep. You have to edit the settings there. The Question title, placeholder etc.

[crisp pebble]

I’m truly sorry if you’re getting annoyed but could you walk me through the steps that would be a LOT more helpful.

[worldly helm]

Sure, no worries! And nope, i am not annoyed by you!

1 = The Question Title
2 = The Question placeholder

This are my dashboard settings for that.

[versed basalt]

🎄Merry Christmas🎄

[pseudo ravine]

While we appreciate the holiday spirit, please keep this channel strictly to only support regarding Ticket Tool

[crisp pebble]

@worldly helm where do I find that at?!

idk if it’s different but I’m on mobile.

[worldly helm]

Dashboard --> Panel Configs --> Forms --> Click on Question Editor

[crisp pebble]

Which one

[worldly helm]

It's unimportant. Just click one of them. If you only want 1 question modal like me, you can remove the 2nd Question Editor by clicking on Remove.

[crisp pebble]

okay

What do I do next?!

[worldly helm]

You set the question placeholder etc however you like.

[crisp pebble]

Okay like this??

[worldly helm]

Correct.

[crisp pebble]

Is that all?

[worldly helm]

Yep.

[crisp pebble]

but I clicked save, yet no changes on my ticket creater.

[worldly helm]

You have to enable
Enable Form

[crisp pebble]

Okay sorry 1 more thing.
How do I see what they’ve said.

[worldly helm]

Simple, just enable this feature ;)

[charred sedge]

how do i make the panel appear on the channel i want

[crisp pebble]

You have to send the hot your server

Also @worldly helm how do I allow someone to remake a ticket?

???

[fallow oar]

Eu não consigo criar um carrinho para comprar robux

[torpid briar]

guys how do i start

[jade topaz]

Y'all how do we invite the ticket bot to a server

[rough sparrow]

How can I make it where only the support team roles can close tickets?

[wheat torrent]

Hello
If I buy a premium Bot can I change his name and his avatar?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[idle flint]

See above, the name, yes, not the avatar

[wheat torrent]

Thx 🤍

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 335)

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[idle flint]

See above - one the Close button, either enable "Support Team Only" or define allowed/disabled roles

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[idle flint]

See above for basic setup details, including inviting the bot.

[grand hazel]

hey, i’m new to using this bot, why can’t i edit my embed??

[pseudo ravine]

Hey there. You can only edit the embeds description with the free version

[jade topaz]

I can not see any of the ticket that are made by people what do I do

I’m very stuck in my server

[spark remnant]

I referred 4 friends in kage chirp before your refral system

[main valve]

Hello, is it possible to save screenshot or images on transcript?, when my server get termed, the screenshots too

[inner agate]

guys uh the bot isnt working or something idk but it doesnt work ??

[idle flint]

Do a /debug

[inner agate]

kk ty

[idle flint]

Screenshots are saved for premium users in the transcripts

[main valve]

oh really? so that will save all the screenshot or image of my transcripts?, So if the server get termed that wont deleted

[inner agate]

uh?

😭😭

[idle flint]

The bot is missing the Send Messages permission in that channel. Check you channel perms (especially if you have the @everyone role set to ❌ Send Messages)

[inner agate]

ohhh

it works now

[idle flint]

Transcripts are saved at the time that they are generated. If your server is terminated, as long as you have the transcript link, yes, the image is still saved too. BUT, also note that the recent discord updates (a few months ago) means that new transcript links are needed to be generated every now and again, so if you dont have the ability to re-generate the link, then probably not

[idle flint]

perfect

[main valve]

"as long as you have the transcript link", what i said, i got termed and i have my transcripts but that say "This content is no longer available". due the server got termed

[idle flint]

No transcript link, no transcript, simple as. "Can I access the website if I dont have the website address" ? - no

[main valve]

So rn i just need to save with premium transcript link and not the html stuff, right?

like this

[idle flint]

Have access to a message like this, where you can click "Direct Link" to generate a new link, then you can access that transcript infinitely (or until discord deletes it).

[idle flint]

All transcripts are is HTML files, so you can still open that downloaded HTML file

[main valve]

"or until discord delete it", so what you are saying, if the server get termed or deleted i cant get back or i couldnt see the images

example

[idle flint]

Depends where discord stores that information - it is not stored by tickettool .

https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options

[idle flint]

specifically

[main valve]

"Additionally it allows you to embed up to 8mb worth of attachments on your transcripts". This mean inside ticket tool server with premium , right?

[jade topaz]

does anyone know how to buy premium and how much it is?

nvm found it 😓

[idle flint]

Yes

[main valve]

thank you for your help, btw what happen if like i pay for premium for a server and that got termed after 3 days , could i get premium on another server?

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 336)

[main valve]

Atm there was a term wave, i think maybe you hear about that

[idle flint]

you shouldnt be doing things that are against discords TOS then. The usage of Ticket Tool is in line with the Discord TOS. Break the Discord TOS enough to have your server terminated, then we are not going to assist you in transfering your premium etc.

But purchasing premium via our website is fully user managed, so you can transfer your premium yourself between servers

But also, no, I have not heard about a "term wave" - all of the discord servers that I run/help have never been terminated.....

Again, I guess it comes down to breaking the Discord TOS

[main valve]

At this moment stores about digital article got termed, Or idk if there are a group who are doing massive report to do that

[main valve]

Thank you for your help ❤️

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 337)

[quaint trout]

Is there a way to get Ticket Tool to show on my dashboard for a server if someone else added it to that server originally?

I'm trying to edit the settings of Ticket Tool because the other admin is busy right now and the functionality isn't working quite as planned and I can't seem to get it show up.

[weak vine]

Is there a possibility that the ticket name stays the same or keeps the claimed ticket owner? for example xyz-name-0001 - when its closed to keep it closed-name-0001? i tried some variables but it shows for example the ticket tool as name when its automatically closing instead of the claimed owner

[jade topaz]

#🎫│make-a-ticket

[worldly helm]

Hey there! Yep, you just have to use the same variable you use for the opened ticket name.

[worldly helm]

Hiiii! 👋
do you need help regarding ticket tool?

[weak vine]

i did that but when the ticket tool closes the ticket itself (via automation) it shows the ticket tool instead the ticket claimer

[worldly helm]

what variable are you using for the creation of the ticket

[weak vine]

for the creation of the ticket its just "ticket-{count}" - when its claimed "Opened-{author.nickname?maxLength=4}-{count}" - when closed "Closed-{author.nickname?maxLength=4}-{count}" - when the ticket tool closes it automatically then its shown "closed-tick-0001" instead the claimed user

also tried {user] instead author but its showing me random 2 digit numbers

[worldly helm]

The {author} varibale displays the user/bot doing the action.

If you want to use the ticket owner, please use:
{ticket.user.name}

[weak vine]

ticket.user.name for both claimed and closed or doesnt really matter? for example if opened is author and closed ticket.user.name?

[worldly helm]

Yep, you could do that aswell

[weak vine]

alright will try that!

thanks a lot!

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 445)

[worldly helm]

You‘re welcome, thanks for supporting ticket tool!

[jade topaz]

كيف اسوي تكت زي كذا

[junior moss]

Please help me how to make the bot mention a certain role when creating a ticket? Otherwise, I have it like this

[worldly helm]

Heyyy! 👋
Please refer to the guide below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[neon topaz]

How to add support ticket into your discord server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey. Please refer to the guide above

[neon topaz]

How to add permissions and make a ticket channel

[junior moss]

Hello, please tell me how to make a list of questions here?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Hiii! 👋
Please refer to the embed above.

[worldly helm]

Dashboard --> Panel Configs --> Buttons --> Create Ticket --> Allowed roles

[junior moss]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 446)

[junior moss]

Excuse me, how can I delete this?

[worldly helm]

Dashboard --> Panel Configs --> Forms --> Enable this form

[dense plume]

.

[wise bolt]

is the bot down?

no for me it's up again

[fresh plinth]

could anyone help me with this problem

@worldly helm

[pseudo ravine]

Hey there. Please don't ping for support, especially during the holiday season

There's nothing we can do about that unfortunately, you'll have to contact Discord Support

[fresh plinth]

im sorry i didnt know that

[oblique rose]

Order Details:
Deposit Amount: 5000 INR
Order ID: F-1819342748256615138
Status: Processing
Created Time: 24/12/2024, 22:44:11

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

No worries

[fresh plinth]

i just dont know what to do

[fresh plinth]

im not experienced

[pseudo ravine]

There's nothing we can do unfortunately

[sage adder]

Hi there. I'm getting this error about buttons. I've tried adding text, removing it, changing emojis and nothing seems to fix

[pseudo ravine]

Hey there. What's the server ID? I'll take a quick look

[sage adder]

1295162505500299284

[pseudo ravine]

Please add something to the Button Text for your Delete and Transcript buttons

[sage adder]

Hmm doesn't seem to work neither

[pseudo ravine]

Did you create a new ticket after saving the changes?

[sage adder]

yes

[pseudo ravine]

Just to confirm, which panel is this happening on?

[sage adder]

⭒˚｡𝑫𝒖𝒅𝒂𝒔 𝒚 𝑹𝒆𝒄𝒍𝒂𝒎𝒐𝒔｡˚⭒

[pseudo ravine]

Ah I see the issue now

You disabled the emoji and have no text for the Cancel Close and Confirm Close buttons

[sage adder]

Oops. There it goes, fixed! Thank you so much

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[brittle vault]

Yo

[hallow hill]

Can anyone help me? I try to run a command and all I get was “the application did not respond”

[pseudo ravine]

Hey there. Please make sure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[hallow hill]

Alright!

[torpid ginkgo]

Could anyone help me with this been unable to do anything

[pseudo ravine]

Hey there. You will have to wait until the staff of that server delete some channels

[torpid ginkgo]

Ahhh perfect thank you

[pseudo ravine]

You’re welcome, glad I could help!

[torpid ginkgo]

Of course

[hallow hill]

Thank you so much!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 929)

[uneven swift]

Não consigo enviar um ticket em um servidor, o que devo fazer?

[remote turtle]

What do I do about this

^

[worldly helm]

Hey there!
Please try using the /debug command in that channel.

[sly crypt]

having the same problem

[remote turtle]

I tried

It said same thing

[sly crypt]

same here

[worldly helm]

The bot is missing this permission for that channel.

[worldly helm]

Hey. Did you do the debug command?

[remote turtle]

It worked every other day just not this

[sly crypt]

does it not have admin? should be able to send messages anyway?

[sly crypt]

yah

[worldly helm]

The bot is missing the same permission for that channel.

[remote turtle]

It worked yesterday so yes it does have those permissions

[worldly helm]

Please do:
Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > SEND MESSAGES

[sly crypt]

yah it did fix that for me

[worldly helm]

Great. So no issues anymore?

[remote turtle]

Ty

[cobalt laurel]

How can i create a multiple ticket panel

[grim wave]

How to make the robot a member of my server?

[gentle vale]

Why is general chat disabled

I can’t fucking talk in it

Imagine locking it for no reason 💀

[worldly helm]

#📣│server-news message

This channel is for Support only, please keep it that way

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hiii!
Pls refer to the Guide above ^^

[gentle vale]

Ok, guy who’s not a mod 👍

[tender sinew]

if i own a server how can i let members send a file through the ticket because its not letting my members send a file

[worldly helm]

Hey!

Dashboard --> Panel Configs --> Permissions --> Ticket Owner/open ticket --> Attach files

[tender sinew]

thank you my man

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 447)

[hazy ermine]

I would like to know why I did not get access to the airdrop, if I met two conditions (connecting the wallet and also received the Proof of Humanity medal)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[frosty orbit]

actually i have entered wrong alphabets while regustering nodepay account, i wrote gamil instead of gmail. now when i was trying to verify my gmail accout it says that we have sent verification link but that link is sent to gamil accout but not gmail account. i want to share a screenshot to nodepay team if there is any solution, do guide me please!!

[worldly helm]

Please look at that picture. Please #🎫│make-a-ticket once they are open again.

[worldly helm]

You're in the wrong server.

Please make one once they are open again.

I don't think so.

[stone swift]

Just want to pay for 3 more months via crypto

[worldly helm]

If you try again it works but the support tickets are closed. Please wait until they are open again

[stone swift]

Alright ,ty will try later today

[worldly helm]

You're in the wrong server.

[frosty orbit]

i tried to submit a ticket but i dont understand where to send all screenshots ?

there is nothing like support over there

[frosty orbit]

are you the moderator ?

[worldly helm]

Nope i am not.

[frosty orbit]

when will moderator will be live here ?

[worldly helm]

We can't help you.

[faint flicker]

Hey so when I go to claim a ticket the button isn’t there even though it’s enabled in settings and the claim command says it’s disabled and doesn’t work

[worldly helm]

Hey. Claiming is a premium only feature.

[faint flicker]

since when?

[worldly helm]

For as long as i know 😅

[faint flicker]

I’ve always been able to claim

[trim prairie]

Yo anyone on playstation 4 who wants to do the Cayo preco black panther X3 gold and you get %30? money is money I'm on about GTA5 btw. If so dm me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fading shadow]

comment on fais pr se faire deban de serveur ou je ne peut meeme pas rentré ou quitter ??

je ne peut même pas regarde le serveur car cela me mais que le lieu est indisponible alors que il est ?

[uneven dragon]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[open stirrup]

hi, i need help how come i cant change the color for the tix?

[worldly helm]

Hiii 👋
Please elaborate and send a screenshot of what you mean.

[uneven dragon]

My phantom wallet will delete and I want to change my nodepay wallet connection

Reason. My phone will reset and I loss my pin and seed phess save in notes so can I change my wallet connection

[worldly helm]

We can't help you nor do we know where you should go to get this issue resolved.

[open stirrup]

i cant change or type anything for the hex color code

[worldly helm]

Seems like that server does not have an active premium subscription, which is needed.

[open stirrup]

its just a trial like a free one to see how it looks before buying it

[worldly helm]

Please click the button on top of your dashboard then try again

[open stirrup]

oki it worked!!!

tysm! @worldly helm

[wispy cypress]

Hi im waiting 2 days and is error no leave

[open stirrup]

hi how do i fix this?

[rose oyster]

I have lost my verified wallet please tell me how to change verified wallet address

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

You need to have an emoji if you have the option enabled. If you don't want an emoji, disable the option to show button emoji.

[clear gate]

.

[scenic plinth]

The server is Discord rate-limited because there are too many attempts of people trying to create tickets at one time, presumably when the tickets are full. There is nothing you can do as the user.

[humble sequoia]

@fading shadow

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[honest sonnet]

how to solve this issue? all of us facing this error while generating ticket

[scenic plinth]

The bot needs permissions to view the category "Support". It cannot see the category and therefore cannot place tickets there.

[honest sonnet]

i already gave all the permissions..

[scenic plinth]

It has a role or permission that is blocking that category from being seen, even if you have given it permissions server-wide.

[honest sonnet]

let me check it again..

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1735279892:R>
<t:{!time?m=-43200}:R> ➞ <t:1735193492:R>
<t:{!time}:R> ➞ <t:1735236692:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[rapid atlas]

‏4f112fae-f4d3-11ed-a05b-0242ac‏

[humble sequoia]

1. Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

2. Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel

1. Uma vez no painel, precisaremos clicar em Criar painel
2. Digite o nome do painel (preencha as configurações opcionais que você deseja)
3. Clique em Criar painel e você estará pronto para começar a configurar seu painel.

3. Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $help faq

Você está tendo problemas para enviar seu painel?

Use o comando $debug em um canal com o bot e certifique-se de que Ticket Tool tenha todas as permissões necessárias do Discord

[upbeat berry]

wenn jemand aus dem deutschsprachigen raum mal kurz zeit hat würde ich kurz seine Hilfe in anspruch nehmen

[willow sleet]

One question, what is the most active discord server Ticket tool is in, like the server with the most daily opened tickets

[pseudo ravine]

Hey there. That information isn’t public

[gleaming schooner]

I need help

I have a shop to sell account and i use the ticket tool to create a ticket to my clients say what type off account he like

But the normal people in the server can close the tickets, how i remove the permission to make this???

[jade topaz]

I don't know why it's not working?

[gusty gale]

How do i install fluxis

Fluxus

[humble sequoia]

@gusty gale

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

#🎫│make-a-ticket

[worldly helm]

Heyyy. Please check if your premium subcription is still active.

[jade topaz]

Thank you

[jade topaz]

Can i change the looks of the bot?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[jade topaz]

Alright thanks!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #5 - 931)

[knotty bramble]

Why wont it let me edit the message

Wont let me change it

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @junior bronze (current: #355 - 1)

[pseudo ravine]

Hey there. You need a premium subscription in order to edit the Message Content of the Panel Message

[knotty bramble]

What about the main panel with the buttons need Premium to change that too?

[crystal sedge]

How do I @ my Support team?

In my tickets

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hey. Please refer to the guide above ^^

[open stirrup]

I did that and it still showed system error

[celest ridge]

Hello nodepay team change my wallet address plz help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zenith ginkgo]

Help me, my server member is unable to close the ticket, what do I have?

@iron night

[coral drum]

I was scammed in a ticket but then i never got a transcript

[zenith ginkgo]

This is really annoying, but do you know how to solve my problem?

[glass ice]

They most likely deleted the channel whatsoever, and never clicked the close ticket button. I am sorry for your loss.

[glass ice]

Most likely the same issue ^

[coral drum]

Is there a way yall can see the chats even when it wws opendend

[glass ice]

No, due to security reasons, the ticket tool saves a transcript once the ticket is over and closed.

[zenith ginkgo]

How to solve it? I don't think it's the same problem

[glass ice]

Do you click the close ticket button?

[glass ice]

I just got intel, the bot does not DM you if a ticket was closed unless programmed.

[coral drum]

bru

[zenith ginkgo]

Yes, I click the close button but it doesn't close but the cancel button appears

[coral drum]

fuck

[frail comet]

Guys I'm banned from ishowspeed server how can I unban ?

[humble sequoia]

@frail comet

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zenith ginkgo]

But I'm the owner of the server

[frail comet]

What can I do I don't understand

[lunar solar]

Looks like you’ve hidden the close button

[glass ice]

Please use /help and learn how to use /transcript.

[glass ice]

Sorry for your loss.

[glass ice]

How does it know?

[zenith ginkgo]

But how do you want to solve it?

[lunar solar]

Just taking a look, FARME server?

[zenith ginkgo]

I don't want to use the transcript, I want members I can click on close ticket but the bot does something else as it appears in the photo

[lunar solar]

@zenith ginkgo

[glass ice]

Let me check.

[pseudo ravine]

Please let the support team handle this now

[glass ice]

Ok 👍

[zenith ginkgo]

How do you want to find the button?

[lunar solar]

I’m asking you if this issue is on the FARME server?

[zenith ginkgo]

I think I configured the bot wrong

[zenith ginkgo]

You can take a look at my server

[lunar solar]

I’ve found the issue and I know how to fix it I’m just asking are you editing the bot settings on this server:

[zenith ginkgo]

oh yes I am

[zenith ginkgo]

Yesss

[lunar solar]

Alright go to:
Panel Configs —> Messages —> Edit Closed Question —> Confirm Close (edit button) —> Show this button

Please note these changes will only effect newly opened tickets once saved

[zenith ginkgo]

There is also a problem when a member clicks on create ticket, channel example 0001 goes to the top of the server, I would like to place it below the service channel

[drifting adder]

Help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[drifting adder]

Id: louish1297

[zenith ginkgo]

@lunar solar

[lunar solar]

You will need to assign it a category:
Panel Configs —> Category —> Category created/opened

[zenith ginkgo]

❤️

[zenith ginkgo]

I changed the message on the panel and saved it, but when a member opens the ticket the message stays the same. Is there a way to resolve it?

[lunar solar]

You changed panel 2

You need to change panel 1

Change it in the drop down at the top

[zenith ginkgo]

make a more detailed tutorial please

[zenith ginkgo]

my panel is on 2 I did everything on it

[lunar solar]

This picture you provided is panel 1

So if that’s where people are making tickets then that’s panel 1

The other issue might be that ticket tool doesn’t have permissions to the category

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

An in-depth Guide to Server Permissions

Specific permissions overwrite other permissions in your Discord.

@everyone is your basic permission level. Newly created roles will take the permissions from the everyone role unless you change these permissions for each role. Each role has a unique permission level in your server. The users top most role defines that user's global permissions to the server.

Channel role permissions overwrite your server role permissions. This will also apply if you change permissions for @everyone in the channel.

Any permissions given to a user's account within a channel overwrite the role permissions for the set channel and the server role permissions.

The user's highest role will define those users permissions if (checked) or (neutral)

- Grants a User or Role certain permission. Overwrites lower role permissions.
- Permission remains unchanged. If chosen to be granted a different role or permissions level, it will assume the denial or approval of that permission.
- Denies the permission. Overwrites lower role permissions.

Permissions level chain: Server Level @everyone ➞ Server Level Roles ➞ Channel Level @everyone ➞Channel Level Roles ➞ Channel Level Member-specific settings

Note: Users and roles granted administrator permissions are not affected by channel overwrites.

[zenith ginkgo]

which image?

[zenith ginkgo]

1 was a test where I had everything from 2 so I hosted everything for 2

[lunar solar]

No so in Discord the category: 💖 SUPORTE right click on it and edit the permissions and give ticket tool the permissions to the category

[zenith ginkgo]

Where are you going? I don't understand, speak Portuguese?

[lunar solar]

We have a Portuguese support team, open a #premium-tickets and they can assist you

[zenith ginkgo]

I already remembered what I want, I don't need to go to this channel! Go into more detail, I don't understand. And the panel is in ticket 2

[lunar solar]

Are you on mobile or pc?

[zenith ginkgo]

Mobile

[lunar solar]

Alright I will do a mock tutorial on my phone

[zenith ginkgo]

thanks

[iron night]

Gave +1 Rep to @lunar solar (current: #15 - 402)

[zenith ginkgo]

just that?

do what then

[lunar solar]

Well do that and make a new ticket and see if it’s fixed and then we will go from there

[zenith ginkgo]

It can't be done when I had my battery at 19%

[lunar solar]

Why?

[zenith ginkgo]

I'm too lazy to do it and my battery is at 18%, I also used Sapphire to make the panel

[lunar solar]

That shouldn’t matter cause sapphire would just be using custom commands to open the tickets so as long as the settings are done correctly ticket tool should still open the tickets into the set categories

But ticket tool needs those permissions like I said

@zenith ginkgo do you mind if I join the server and take a look?

[zenith ginkgo]

Can you enter? What permission will you need?

[lunar solar]

No permission I just want to open a ticket and see where it goes etc

[zenith ginkgo]

Oh

[lunar solar]

Just having a look now

Which sapphire option is the issue on? All of them?

[zenith ginkgo]

I think it's not Sapphire but my wrong configuration

No, it's the reporting panel, yes, it's the service panel.

[lunar solar]

Well first things first the channel: #1321142214604099828 is using panel 3

[zenith ginkgo]

Yes

[lunar solar]

And there is no category set for that panel

So tickets will open at the top like this one has

The channel #1321142214604099829 is set correctly creating a ticket here works fine the ticket is in the support category

[zenith ginkgo]

the problem with single tickets was resolved, the only problem and the message on panel 2 is in the customer service channel

[lunar solar]

What’s the problem with it?

And which channel is that, please say the name of the channel that has the issue

[zenith ginkgo]

I'm going to do some business, wait

[lunar solar]

Ping me when you require assistance again

[zenith ginkgo]

"error" and this message does not appear when a person clicks on create ticket

[lunar solar]

Click the sync button in the top left corner

Near the logo

[zenith ginkgo]

I didn't find the button, can I say the name of the button or circle it in the image if I sent it?

[zenith ginkgo]

Okay, I've already done what I really wanted to be, if you want to change the message on the ticket, there's going to be more work than I want, so I'm going to leave it like that

[jade topaz]

How do I do use

Like @jade topaz opened a ticket

How do I make it into a embed like this

[minor cosmos]

Does anyone know how to set the ticket to only open after 2 people interact?

[cosmic hornet]

How do I activate close request?

[ocean spoke]

سلام

[supple vale]

wtf

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[potent condor]

Where can i get the ticket for hoobuy?

[polar bear]

Bonjour, comment procéder pour être deban ? Merci

[gleaming schooner]

How i remove the permission to normal member close the tickets?

[pseudo ravine]

Hey there. You can go to the Dashboard > Buttons > Close Ticket > Support Team Only >

You should also go to the Dashboard > Command Configs > Close > Support Team Only >

[gleaming schooner]

thanks

I'm going to try now

thank you so mutch

I'm going to test today

❤️

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[gilded peak]

how to give the bot manage roles perms

[brazen pebble]

do yall have a patreon i can donate to?

[oblique thistle]

Hi, does anyone know how to change my password?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there. You can go to your server > Server Settings > Roles > Ticket Tool > Manage Roles >

[pseudo ravine]

Hey there. You can donate to our Ko-Fi: https://ko-fi.com/discorddev

[charred crow]

how to make tickets like this idk how to

[worldly helm]

Hey! Are you refering to the dropdown style or the pop up form?

[charred crow]

wait lemme ask him rq

the popup

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Please refer to this guide above

[charred crow]

@worldly helm thanks for helping

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 449)

[worldly helm]

You're welcome, glad i could help you

[minor cosmos]

Does anyone know how to click the ticket to open only after 2 people interact? Like a bet made on fr

[pseudo ravine]

Hey there. Unfortunately that's not possible

[brazen pebble]

👍

[cursive sparrow]

How do I claim a ticket?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[cursive sparrow]

Warning: Claiming isn't enabled

But i have it enabled

[pseudo ravine]

Do you have a premium subscription?

[cursive sparrow]

It isnt free?

Mb

[prime topaz]

Hello I've been trying to change a ticket tool for my server, it was previously done by a staff member but this was back in 2022

when I go onto the Ticket Tool website, I've tried deleting a panel that was created. But I get a message saying, Major config Mismatch.

I've also tried updating the panel but it asked for, Discord format, i'm not sure what this is, but i'm guessing it overrides something.

If anyone is able to help me that would be great

[pseudo ravine]

Hey there. What exactly are you trying to change?

[prime topaz]

Basically how do i make a ticket tool from scratch because the current one has messed up.

Iv'e watched YouTube videos and followed them step by step but the problem just got worse

[pseudo ravine]

Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[prime topaz]

thank you I'll follow that

[signal sinew]

When is the next event?

[full fable]

@humble sequoia

[fleet plover]

Hello, I have had a problem for almost an hour with the ticket bot. When I want to make another category "Another Matter" because I get an error. Here in the pictures you can see this error

This afternoon it worked normally when I did this category. But when I wanted to do it a moment ago an error popped up and I can't do anything about it. I even changed emoticons and the error popped up too

And that's why I would like someone to help

[next current]

.

[civic knoll]

Hello friends how to getmember roll please help me

How to get member rolls please guide me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[true mulch]

How to make menu

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[little trail]

hello i wanna open ticket a server it show the error...when i get help from the website below that message my problem didnt solve...and the ponit is i just heve20 server in my discord

[gilded carbon]

Status

[primal gorge]

how to change prefix

[brazen talon]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Heyy.

Dashboard —> Server Configs —> Prefix

[worldly helm]

Heyy! What‘s the error message?

[worldly helm]

Hiii!
Do u need help regading ticket tool?

[honest blade]

Is it possible to put a cooldown when creating tickets?

[austere forge]

not possible, for the moment

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[rich token]

how

@austere forge how

[austere forge]

You should do it on your phone or computer, unless you know how to do it with VR ⬇️

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Add Ticket Tool > VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY

[low marten]

how can i add logs to the tickets? (like to see former tickets that been closed)

[viscid finch]

Just a quick question, what perms are needed to create a panel?

[mystic dragon]

I want to disconnect wallet which is connected to nodepay

[midnight eagle]

when people create a ticket people can see it like unverified and all the other members

[civic knoll]

How to get member roll please guide me

[brazen pebble]

should be the same way in vr as pc since its using the website.

[quick tangle]

how do i close ticket with a reason, so user gets a DM showing reason

[cunning summit]

pls help

[carmine crest]

hi I need some assistance. I have using herond browser for more than 14 full days. but still my badge is not activated

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sly schooner]

when i do the command for setup it says the application did not respond

[hushed tree]

How do I move the locations of my tickets? They are at the top of my server but would prefer to put them at the bottom. Thanks!

[jade topaz]

how do i get it when they press close ticket it closes and saves auto matically

[civic oasis]

why i can create the ticket

[sonic galleon]

Hi everyone! I need help: I ​​staked USDT "flex savings" on Bybit a month ago, but I don't see the option to withdraw the total amount (I assume that if it's "flex savings", then I should be able to do that). Please help me🙏🙏🙏

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rich token]

@austere forge

[mild walrus]

I am unable to edit my panel message or create a new panel msg

[waxen oxide]

So I'm trying to make a drop down thing for the ticket but it only let's me make one per panel? What's the point of there being a dropdown then?

I think I'm missing something someone please help me out xd

[pseudo ravine]

Hey there. Each dropdown option is a different panel

[waxen oxide]

So why is there a dropdown option if it will only dropdown one thing then the dropdown is just a fancy button at the point that takes two clicks instead of one to work no? 😅

[pseudo ravine]

It's just a way to hold multiple panels in one message

[waxen oxide]

Weird thing is I think I remember it working before with multiple options for the dropdown

[waxen oxide]

?

Maybe I'm getting confused what a panel is then

Isn't the panel the whole ticket message like this

[pseudo ravine]

Your panel is your ticket system

[waxen oxide]

Isn't that the panel? I'm not sure

[tawny tiger]

hello guys, i have a problem with my pack the Code isnt comming and i an waiting now 1 hour, last time it take 40 min and first time 5 min have u a idee

[waxen oxide]

If I make two different panels wouldn't it make two different separate ticket messages?

[pseudo ravine]

Nope, it'll only use the Ticket Message of the panel you're sending that holds the dropdown

[humble sequoia]

@tawny tiger

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[waxen oxide]

What's the panel then? 😅

[pseudo ravine]

Your ticket system

[waxen oxide]

Hold on let me make another panel and see how it works

[visual jay]

Sorry, you are not eligible.
Don't worry, keep engaging with us to be eligible for next season's airdrop.

How do I open a ticket?

[waxen oxide]

Oh it worked how I wanted it to work! I'm still confused on what the panel is though because the first panel I named "Ticket" and when I send it, it sends the ticket message and at the top it says "Ticket" since I named it that so I thought that the panel was that little message that says "Ticket" at the top with other text under it and with the button at the bottom but I can make another panel with a different name and connect a button under the first panel to the 2nd panel with a different name and the button that is connected to the 2nd panel with a different name is still under the first panel's message and the name of the 2nd panel won't appear anywhere. So that was confusing for me. 😅

[humble sequoia]

@visual jay

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

The message you sent is the Panel Message

[waxen oxide]

It's weird to me because I thought panels were the same but one (the first one) can be the message with the buttons and the other one (the second one) can just be a "space" to place the 2nd button under the firstt panel message while the 2nd panel just doesn't appear anywhere or it's name at least

So it's like panels can be different things lol

Idk if that makes sense

[pseudo ravine]

You can customize your panels for various needs, yes

[waxen oxide]

Yeah

Thanks though!

Oh!

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #4 - 935)

[waxen oxide]

Lol

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[waxen oxide]

No problem! Thank you too!

[tawny tiger]

my key of our product dont come im still waiting about 1 hour last time this was better

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dire crest]

hello support

Where is the Arab administration??

[pseudo ravine]

Hey there. Is this relating to the Ticket Tool Discord bot?

[dire crest]

yes

[dire crest]

Is submission to the administration open??

[pseudo ravine]

Please refer to the enbed below!

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[dire crest]

unde ?

[pseudo ravine]

What’s “unde”?

[dire crest]

I want to know whether the administration is open or closed?

[pseudo ravine]

You can’t apply to be a manager, you can only apply for the support team, which are currently closed

[hybrid orbit]

how do i setup the bot like this?

[worldly helm]

Hey. Please refer to the guide below.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[hybrid orbit]

how do i access the panel?

[worldly helm]

What do you mean?

[hybrid orbit]

how do i access the panel thing

"your panel"

[worldly helm]

You have to head to your dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[hybrid orbit]

why is it saying this?

[worldly helm]

Please try using the /debug command in that channel.

[worldly helm]

The bot is missing a lot of permissions for that channel. (every permission marked with ❌)

Here is a guide how to add the permissions.

[hybrid orbit]

ohh ok

i still dont get how to put it on the channel like this tho

[worldly helm]

By following this guide

[obtuse comet]

I want to pay for premium. But I don't have a bank card or PP. Can I pay with crypto?

[rocky scarab]

that doesnt seem to be an option at checkout

so id presume no

they offer paypal, google pay and direct card payment

[obtuse comet]

I saw that

[worldly helm]

Please #🎫│make-a-ticket to pay with crypto

[tawny trout]

can you get a ticket if it was deleted before it was trans scripted?

[grand hazel]

Hi

Why does my ticket bot keep getting kicked

whenever i invite it to my server

[worldly helm]

Hello. Please check your audit logs, there may be another bot kicking it.

[grand hazel]

Bleed keeps kicking it 😐

does anyone know why??

[worldly helm]

It maybe is a security measure by the bot. Try kicking "Bleed" then invite ticket tool and then reinvite bleed 🤷

[pseudo ravine]

Reach out to bleeds support server to see if you can whitelist Ticket Tool. If not, I’m sure you can disable the antinuke temporarily

[grand hazel]

at first i thought it was because i had the other tickets bot in & i thought ticket tool was being kicked from that bot cus like whats the point in having two ticket bots? but it was bleed

but i want ticket tool because it’s easier to use and idk how to work the other one

[pseudo ravine]

I suggest reaching out to the staff at bleed

[neat peak]

Comprei uma conta sua ela chegou no gmail, só que veio com a senha trocada teria como fazer um reembolso ou mandar a senha certa?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[neat peak]

Ué mas oque eu faço? Comprei a conta mas veio com a senha alterada a 3 meses?

[scenic plinth]

Não é algo em que possamos ajudá-lo. Não fomos nós que vendemos nada para você.

[neat peak]

Sim, foram vcs sim.

Tenho comprovante

[scenic plinth]

Não, não foi. Não vendemos contas.

[neat peak]

Tá bom

Tomei golpe de vcs

[scenic plinth]

Não é algo em que possamos ajudá-lo. Só porque você pesquisou ingressos do Discord não significa necessariamente que este seja o local certo para obter suporte em relação à sua compra. Não temos nada a ver com o produto adquirido e não temos ideia de onde direcioná-lo para receber seu produto ou suporte para seu produto.

[iron wigeon]

what do i do to fix this?

[uncut idol]

is there anything i can do about a server member abusing this tool? I am getting the same greedy admin.

[scenic plinth]

If you are a server member, there is nothing you can do. If you are staff, check your create ticket button permissions. Also ensure that you are not blacklisting any roles via your server configs.

[scenic plinth]

I am unsure of what you mean, as you haven't contacted us previously about server abuse. if it is a specific member abusing your ticketing system, you should tryout our blacklisting role system (see below).

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[scenic plinth]

This server has the maximum amount of channels allowed by Discord. If you are the server member, you will need to wait for the moderators of that server to delete tickets.

[iron wigeon]

is there anything wrong about this?

[scenic plinth]

There could be, if the person creating the ticket doesn't have one of those roles you have specified in the allowed roles.

Can I get your server's ID so I can look at your configuration better?

[iron wigeon]

how do i get server ID

nvm - 1067055985681760297

[scenic plinth]

You have @everyone blacklisted in your server configs. Remove it and try again.

[iron wigeon]

ah, thanks! worked perfectly 🤩

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 440)

[scenic plinth]

No problem, glad to hear

[gilded flower]

I need help my account on murder mystery got banned for no reason if someone can please help me out ? To get it under review I don’t know where or who to reach out too ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded flower]

#🎫│make-a-ticket

[woeful gate]

How do I go into past tickets that have been closed if im not a moderator for said server

[blissful cedar]

hey i need help setting up following stuff
when someone open ticket and selects one of the DropDown items and after pressing that another dropdown showes to pick how much and eveything else lets say
i selcet exchnage on dropdown i want the tool to give them another dropdown and they have to selce one of the 3 opection like
paypal to crypto
crypto to paypal
other

[gilded peak]

Tysm

[dusk drift]

Hello I try to use ticket tool on my discord try to set it up on my android phone and the app doesn't respond

[dusky wharf]

i no longer have access to the dashboard after i used the /botswitcher a few times. ( * I own the server )

• i just switched back to the normal one (white) but how do i use the gold one? it blocks me access to the dashboard.

[atomic solstice]

Do you have a premium subscription in that server? If yes, did you invite the premium bot to that server?

[dusky wharf]

Where to invite the premium one?

[atomic solstice]

if you switch to the free bot and visit the dashboard, you can click on Server Configs. On the right side of the screen you have the Premium Bot section where you can invite it from

[dusky wharf]

Appreciate you, thanks! i thought i broke the bot for a second lol. @atomic solstice

[atomic solstice]

no problem

[simple basin]

Hola como le puedo hacer si no me deja seguir para reclamar mi compra

[sharp dawn]

Bonjour j'aimerai savoir s'il ai possible de ping son staff quand un ticket est créé

Hello I would like to know if it is possible to ping their staff when a ticket is created

[barren wave]

hello! How to allow the bot commands when using "debug"

[worldly helm]

Heyy. Please elaborate.

[barren wave]

how can the bot resolve this:

[worldly helm]

Here is a guide made by me on how to give permissions to the bot.

[supple sonnet]

help i cant verify so i cant get support

[barren wave]

okay

[sharp dawn]

Hello I would like to know if it is possible to ping their staff when a ticket is created

[worldly helm]

Hey. Yep there is please refer to the guide below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[simple wolf]

How can I make the name of the person who made the ticket be written on the ticket?
EX : -> No : ticket->001
-> Yes : ticket-> username

[worldly helm]

Hey!!

Dashboard --> Panel Configs --> Ticket --> Open ticket channel name --> Use the {ticket.owner.name} variable there.

[simple wolf]

thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 451)

[sharp dawn]

no

In my server the ticket don't ping me when it is creat

[sharp dawn]

oh thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 452)

[worldly helm]

You're welcome, glad i could help you

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @gilded peak (current: #355 - 1)

[grim kite]

Evening, does anyone know how to have the tickets pop up in a certain section?

[pseudo ravine]

Hey there. Please refer to the embed below!

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[cobalt dawn]

Hello

How can I add an image like this?

[pseudo ravine]

Hey there. Do you have a premium subscription?

[cobalt dawn]

No, I don't. Is this feature only for subscription holders?

@pseudo ravine

[pseudo ravine]

Yep

[cobalt dawn]

How do I see the subscription features and how much does it cost?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[pseudo ravine]

Please note that the price is now $7.99/month

[rich token]

tks

[harsh shell]

how do i make tickets disabled to view for regular members and only for me

[rough star]

how do i add a 'claim ticket' button

[worldly helm]

Heyy. Claiming is a premium only feature.

[rough star]

oh

[ripe blade]

hey aplication doesnt respond when i do any command

[unreal bay]

When I open a ticket on my server, I can't see the ticket (as a member) and I can't see it as an admin either.

[bleak flame]

is there a way to help set this up for a friend without logging into they account?

[unreal bay]

admin permission

[bleak flame]

i have lead admin but im not able to go into the configs on the website

like i did my own

[worldly helm]

Hey. Do you have Show all channels enabled for that server?

[unreal bay]

he need to add the admin role in the panel of the ticket tool bot

[unreal bay]

Where in permission?

[bleak flame]

okay let me try adding that

[unreal bay]

now yes but i still dont see them

[worldly helm]

Have you tried with administrator(the permission)?

[unreal bay]

yes also with member permission

the channel + category appear for a member and disappear 5s after

[bleak flame]

i have every role but just a regular admin

[unreal bay]

but the admin role should be in the ticket tool panel in this section https://i.imgur.com/sb4g8pO.png to manage ticket *

And to access dashboard in this section https://i.imgur.com/CFAm1tD.png "Dashboard roles"

[worldly helm]

Upon opening a hidden message gets sent into the channel. Please click on that message where the ticket channel is linked to

[unreal bay]

I can't because the channel is becoming “#unknown” can you come for 5s and try yourself if you dont understand??

[worldly helm]

Nope, i only provide support via this channel.

That means you do not have access to the ticket.
Dashboard --> Panel Configs --> Permissions --> Ticket Owner/opened ticket --> View Channel

[bleak flame]

when i go to that website the dashboard its only showing my discord not the one im trying to help with

[unreal bay]

https://i.imgur.com/vxHJWWa.png

[worldly helm]

That's the wrong tab. Go to ticket owner opened

[unreal bay]

because the admin from the server are not adding the "admin role" in the dashboard like i was showing you

https://i.imgur.com/uOqIlHq.png

[bleak flame]

which means the owner has to go in actually add that correct, i cant help him set this up

add it from the website not the actuall discord server settings

[worldly helm]

What ticket form are you using? Thread style or normal ones

[unreal bay]

Where can i see ?

[worldly helm]

You either need a Dashboard role or the Administrator permission to access the Dashboard

[worldly helm]

If u open a ticket it either opens a thread or a channel.

[unreal bay]

Oh ok its a channel then

[worldly helm]

Please try using the /debug command

[unreal bay]

https://i.imgur.com/8sMqjl4.png

https://discordapp.com/channels/509192800865353738/662692902245498910/1323067907810267167

[worldly helm]

Is that the channel where you open tickets in?

[unreal bay]

nop

[worldly helm]

pls try in that Channel

[unreal bay]

https://discordapp.com/channels/509192800865353738/662692902245498910/1323068152619466792

[worldly helm]

Thanks. Pls kick the bot and reinvite it. (Setting will be saved)

[unreal bay]

Okay

[twilit oxide]

How do I create a ticket panel for people to make tickets? Everything’s changed and it’s all complicated and hurting my head lol

[unreal bay]

My setting are not really important

because im using basic configuration

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey. Pls refer to the guide above ^^

[twilit oxide]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 453)

[bleak flame]

is this a setting on discord or on the dashboard for the owner to do or am i able to set this role up through discord

[unreal bay]

Ok Done what should I do now?

[worldly helm]

Did you reinvite it?

[unreal bay]

Yes and I still have the problem so

[worldly helm]

Nope the Dashboard can only be set by people with discord

[worldly helm]

Please #🎫│make-a-ticket then. Sorry

[unreal bay]

How can I reset him maybe it will work with a new config?

[worldly helm]

I don‘t think that‘s the issue. But you‘d have to just delete all the Panels

[pseudo ravine]

What’s the issue here?

[sly isle]

Hola

Hay un ayudante español

[worldly helm]

The user is the guild owner. If he creates a tickets the hidden message shows #unknown. He kicked the bot and reinvited it. /debug showed all permissions.

Still not working

[unreal bay]

Thanks for explaining I was on the ticket tool dashboard and trying to find the setting to display in a specific channel the display for opening ticket

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 454)

[pseudo ravine]

Could you send a screenshot of where Ticket Tool is saying the channel is unknown

[worldly helm]

So the issue is fixed??

[unreal bay]

https://i.imgur.com/memCtX2.png

[unreal bay]

No

still the same problem I cant see as a member and serv owner the ticket

[worldly helm]

Stitch ^^

[pseudo ravine]

Is this screenshot from the account who’s the server owner?

[unreal bay]

yup

[formal pasture]

when i go to dashboard the server doesnt show up can anyone help?

[pseudo ravine]

Could you run the “/debug” command again and click on the “Clear Cache” button

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[unreal bay]

In the channel where ppl are supposed to open ticket?

[pseudo ravine]

Yep, but for this particular case it doesn’t matter

[formal pasture]

it is saying application didnt respond

[worldly helm]

Then please use the /debug Command in that Channel.

[unreal bay]

https://i.imgur.com/sLsqR3q.png
https://i.imgur.com/Sbx4o1N.png

[pseudo ravine]

Could you try creating a ticket again

[worldly helm]

The bot is missing the READ CHANNEL permission for that Channel

[unreal bay]

I deleted the display that allows me to open a ticket when I wanted to recreate it, so how do I put it back please?

[formal pasture]

oh

i tried in another chanel and it worked

its said permissionlevel 0

channel*

[pseudo ravine]

Please refer to embeds below! Specifically the last embed

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

That means you don‘t have access to the Dashboard. You either need a Dashboard role or a role with the administrator permission.

[formal pasture]

oh

[unreal bay]

Still have the problem @pseudo ravine

Thats weird

got warned sorry

[pseudo ravine]

Could you check your servers Audit Log to see if the channel is getting deleted, or if the channel is being created

[unreal bay]

AHAHAAH thanks !

My raid protect server bot was deleting them

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[unreal bay]

it's a good thing you told me to check, we'd have been looking for a long time

[jade topaz]

How do I enter the bot to subscribe?

[bleak flame]

so if i now have that role how do i connect to it cause im seeing my own server still

do i use the /setup

[narrow island]

how do i make it so that if someone presses on one of the dropdown options it names the channel that way

[spark wraith]

im trying to set up the system in my server and im watching a TUT and its saying go back to dashboard when i try to get to dashboard it just says its not online balah blah and it wont let me go to dashboard

i need help asap